Research Operations Officer Jobs in London, Greater London
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us:
Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.
At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:
Benefits:
- 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas
- Life Insurance
- Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
- A variety of social and wellbeing activities each month
- Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
- Free Gym Membership
- Breakfast/snacks
Reports to: Chief Commercial Officer
Based: Battersea Park
Salary: £40k to £45k
Contract: Permanent, Full Time
Work Arrangement: 40 hours per week, Hybrid Working Pattern
DBS: Basic
Role Overview:
Reporting to the Chief Commercial Officer, the Customer Service Manager will be integral to the implementation, training, monitoring, and improvement of the new 5 Star Customer Service model being rolled out across all services within Enable – including but not limited to events, leisure facilities, an arts school, bereavement services, filming, health & wellbeing, parks and community development. The role will work closely with both Senior Management and operational staff to ensure that 5 Star Customer Service is at the heart of all interactions with our customers.
This role will suit someone who values exceptional customer service above all else with a personal history of working in it. Someone with exquisite attention to detail, and excellent interpersonal skills to work alongside a wide variety of services and staff. Someone who is excited by day-to-day variety and thrives in an ever-changing environment. Someone who enjoys bringing a vision to life and is tenacious with each step to get there. Ideally someone who has read Unreasonable Hospitality and was inspired.
Main Duties/Responsibilities:
- Conduct research and analyse customer feedback and data to identify areas for improvement
- Further develop and implement the 5-Star Customer Service strategy to improve customer interactions across multiple touchpoints and channels
- Design business-wide customer service processes, best practices, and KPIs to ensure consistent and exceptional service delivery across all Enable teams
- Develop and roll-out relevant training models
- Collaborate with all internal teams to align customer experience efforts with greater business goals and objectives
- Collaborate with marketing to improve digital customer service
- Monitor success and champion opportunities to consistently improve the brand experience
- Visit all services within Enable to assist with research, process implementation and relationship forming
The successful candidate will have:
- 5+ years of experience in customer service, experience or management, preferably in a hospitality or Not-For-Profit background
- Initiative and motivation to work autonomously and drive change within the business
- Excellent interpersonal and communication skills to interact with internal and external stakeholders
- Confidence and creativity to bring new ideas to the table
- A hunger for exceptional customer service, and the tenacity to create the change needed to achieve it
- Experience in motivating staff
- A flexible approach to working onsite in a variety of different environments
- Empathy, patience and approachability
- Ideally have read Unreasonable Hospitality!
This is an exciting opportunity to be a part of a company that positively impacts the community. If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.
Battersea’s Income Generation department plays a pivotal role in making sure we can be here for every cat and dog now and in the future. Working with colleagues across the organisation, we provide members of the public and organisations with opportunities to engage with Battersea and to support our work. Our Public Fundraising Team is responsible for generating income from new and existing supporters through direct marketing and fundraising events.
We are looking for an interim Head of Public Fundraising to lead and manage the Public Fundraising function at Battersea to achieve targets, deliver exemplary supporter experience and maximise income in line with the Income Generation strategy whilst adhering to Battersea’s high standards of compliance. They will manage the delivery of sustainable income and achieve income growth in line with Battersea’s organisational strategy through the implementation of the Public Fundraising strategy, budgets and operational plans.
As a member of the Income Generation leadership team (ILT), they will also provide direction, support and guidance to the team, fostering a culture of safety and professionalism across the organisation.
This is a 6-month opportunity.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 23rd June 2024
Interview date(s): 4th - 5th July 2024 (1st round); 15th - 16th July 2024 (2nd round)
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
The client requests no contact from agencies or media sales.
Location: London, with travel to Crisis' services across England, Scotland and Wales
Contract: Permanent
Salary: £83,000 per annum
Closing Date: Friday 14th June 2024
Crisis is the national charity for homeless people, working side by side with thousands of people each year as they find ways out of homelessness. We know that homelessness is not inevitable; we know that together we can end it.
At Crisis, we have an incredible and committed workforce of more than 700 employees across England, Scotland and Wales, as well as c5,000 inspiring volunteers who are central to the success of our Christmas services and the running of our shops. Without them Crisis quite simply wouldn’t exist.
This is an exciting time to be joining us. Emerging from a period of change, we have a new 10-year strategy and an even greater focus on purpose and priorities. Central to the success of this will be ensuring that Crisis is a positive, high performing and inclusive work environment that allows us to have the greatest impact for those that we support.
As a member of the wider leadership team, the Director of People & Culture will be responsible for developing a strategy that that delivers on our aspirations for our staff and volunteers, attracting and retaining a diverse and talented workforce and creating an environment that allows everyone who works with us to feel safe and be the best that they can be. As our most senior People leader in the charity, this is a role that is highly visible at all levels and you will be required to build strong, trusted relationships across the leadership team, our Board and with our staff and volunteers.
We are looking for an authentic and inspiring leader who brings significant experience of developing and implementing people strategies, with strong knowledge of culture and organisational development. A changemaker who encourages those around them to step outside their comfort zone, you will have a confident and informed approach to all things relating to people and culture and a proven commitment to promoting equity and inclusion in the workplace, so that everyone feels able to be their authentic and best selves.
While experience of working within a charity would be beneficial, we are also keen to hear from candidates who bring transferable experience from other sectors. In addition to wanting to hear from experienced people leaders who share our vision and values, we also welcome applications from emerging leaders for whom this will be their first director role but who bring the enthusiasm and drive to succeed in it.
We are excited for someone to join us who is passionate about ending homelessness and ensuring that their team is focused on delivering excellence to ensure that we are achieving the Crisis mission. If this sounds like you then we would love to hear from you.
We are seeking a creative and detail-oriented individual with a passion for crafting engaging communications, compelling content, and powerful stories to join our team as Communications and Campaigns Manager. In this pivotal role, you will develop and manage a comprehensive communications strategy for the charity, making a significant impact on children and families affected by the childhood cancer neuroblastoma.
As an exceptional communicator and storyteller, you will have the ability to write for a variety of audiences, inspiring engagement, raising awareness, and driving income growth. You will be experienced in developing and implementing multi-channel communications plans, encompassing social media, digital, and print. Additionally, you will manage and grow the charity’s press and media engagement.
This is an exciting time to join the charity as we embark on several major campaigns and advocate for improved experiences and outcomes for children and families affected by childhood cancer.
Summary of role responsibilities
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Develop, implement and manage a dynamic communications plan for Solving Kids’ Cancer UK that encompasses the three key pillars of our work, across all communication channels;
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Lead on the development and implementation of online marketing campaigns to raise wider awareness, demonstrate our impact, grow our income, and position our organisation as a thought leader in paediatric oncology;
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Develop and grow our charity’s’ media presence and profile;
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Raise the charity’s profile and reach through the generation of new online and offline audiences, followers and supporters.
For more detailed information about the role, charity, and team, look at the Recruitment Pack.
We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex, or sexual orientation.
Recruitment timetable
We aim to follow the schedule outlined below:
Applications close: 16 June 2024 at 11:59pm
Shortlisting: w/c 17 June 2024
Interviews: 1 July 2024 (London office)
If there are any adjustments that would help you engage with the recruitment process, please let us know.
Safeguarding: As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.
Our vision is a future where no child dies of the childhood cancer neuroblastoma or suffers due to the treatment they receive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a motivated business manager who is committed to improving health outcomes for children and young people and reducing health inequalities. The successful candidate will provide exceptional organisational, financial, & business support to continue to grow the organisation.
SAPHNA is a professional organisation and charity established in 2006. We are the voice of school and public health nurses across the UK, and the Crown Dependencies. Our mission is to achieve equality and excellence in school nursing practice leading to improved health outcomes and reduce health inequalities for all school aged children, young people and their families and communities.
We strive to take forward the Public Health agenda by working in partnerships to influence health, care policy, and support the workforce, for the benefit of children and young people and the communities where they live and learn.
The initial contract is 12 months fixed term with a view to extension. There will be a 3 month probational period.
24 hours per week, £33,000-35,000 pa, pro rata and depending on experience. Pension included.
The role is home based with ability and willingness to travel across UK when required. Flexible working hours to be agreed and to meet the needs of the organisation. Holiday allowance is 25 days per annum pro rata plus bank holidays.
Main Responsiblities:
- Supporting the Professional Officer in managing finance, human resources, risk management, quality, operational change, board activities and business planning for the organisation.
- Providing programme management support for SAPHNA bidding, budget, invoicing, and contract management processes.
- To support the development and delivery of SAPHNA business planning and prioritisation, including horizon scanning and creating business cases and new opportunities for income generation.
- To support the Professional Officer in ensuring all the organisations charitable obligations are met.
- To support the Professional Officer and SAPHNA team as required in any other related work- streams.
- Line manage the administrator assistant and have organisation oversight and governance responsibilities of the office based processes.
The SAPHNA is an expanding and evolving organisation, as such the job description and person specification will be reviewed on an ongoing basis in accordance with the evolving needs of the wider team.
To achieve equality and excellence in school nursing practice leading to improve health outcomes & reduce health inequalities for school aged children
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
· Are you looking for role in fundraising that will give you exposure to the full range of fundraising activities?
· Would like to be part of ambitious, creative, and dynamic team?
· Would you like to raise funds for an award-winning charity which supports refugees and asylum seekers?
The Bike Project is looking for a new Fundraising Executive to join our team. This role supports all of our fundraising activity so will give the post holder exposure to all areas of fundraising from Major Doors to Corporate Partnerships, Events and Fundraising Appeals. Alongside this the role will manage the relationships and support given to our Community Fundraisers and our participants in London to Brighton and Ride 100 events.
We are looking for someone who is passionate about raising money to fund the work of The Bike Project. You will need to have strong interpersonal skills and the ability to manage multiple tasks/projects. The role holder will need to have experience working in customer service and be confident using digital platforms and apps to enhance working practices. Although desirable, fundraising experience is not essential as training will be provided.
Being a small charity, we work in an agile manner which allows for creative ideas to flourish and new ideas to be implemented quickly. We hold donation sessions weekly out of our London and Birmingham workshops, so there is opportunity to see the impact of your work first hand.
As a team member at the Bike Project you’ll enjoy a fantastic benefits package, including extended family leave, a standard holiday allowance starting at 25 days and increasing with each year of service, access to the Reward Hub, and an Employee Assistance Program.
We particularly encourage applications from disabled, and global majority candidates, and those who have personal experience of being a refugee or the asylum system.
Closing date: Thursday 20 June at 11:30pm. Interviews scheduled for Wendesday 26 of June.
To apply
Please apply via Charity Job website with a C.V and cover letter which highlights:
· Why you would like to raise funds for The Bike Project
· Highlight your skills, experience, and knowledge which you think would make you a good candidate, ensuring you cover the points of the person specification.
The client requests no contact from agencies or media sales.
Application Closing Date: June 22nd, at 23:00 GMT
Location: Remote or hybrid working within the UK; individuals will be required to attend episodic in-person office days in London as needed and prescribed by the organisation. This role requires applicants to be able to show that they have the right to work in the UK.
Term: full time - 35 hours a week
Organisation: Global Greengrants Fund UK
Salary: Salaries at Global Greengrants Fund UK (GGF UK) are dependent on applicable salary scales, internal pay policies including equity considerations and budget. Due to the ways in which salary negotiations perpetuate existing structural inequities, GGF UK has moved away from salary negotiation processes for any candidate. Our best offer for this position is £55,000 per annum
Benefits: We have improved our benefits package and we now offer 10% employer’s pension contribution, remote and flexible remote working, generous family and sick leave, employee assistance programme, health and life insurances, 28 days annual leave plus all UK bank holidays.
About Global Greengrants Fund:
Global Greengrants Fund (GGF) supports grassroots activists and civil society organisations around the world working to address environmental and social justice in over 160 countries. GGF applies a participatory and decentralised model in making grants to grassroots groups through regional and thematic boards of advisors, global partner networks and independent funds, to support grassroots environmental and social justice action.
Global Greengrants Fund comprises two organisations located in the USA, Global Greengrants Fund Inc (established in 1993), and Global Greengrants Fund UK (established in 2012). The two organisations work closely together with a shared grantmaking programme and strategic collaboration at the senior leadership level. GGF UK consists of thirteen staff members working on fundraising and influencing philanthropy; finance; communications; and operations, with all of these functions operating autonomously but in close collaboration with their US counterpart functions.
In 2024, Global Greengrants Fund is amid a strategic journey in which we collectively centre our values, including diversity, equity and inclusion, and organisational care in our work, and to rediscover our identity and potential after 30 years of work. We have experienced tremendous growth over the past two years and we are thoughtfully, yet rapidly, growing our annual grantmaking, our philanthropic advocacy, and our global partnerships and collaborations to new levels. This includes creating a globally networked learning organisation and transforming our organisational culture to be more collaborative and self-steering – we call this our transformational journey. The Executive Administrator needs to understand the challenges and opportunities that come with these transformations and can remain flexible, steady, and adaptable.
The role
Global Greengrants Fund UK is looking to hire an energetic and passionate individual who will play a key role in collaborating across teams to support the Executive Director and senior leadership team to become more effective and strategic in their work. They will provide support to the leadership and governance of the organisation, working closely with the Executive Director, Director of Philanthropic Partnerships, Director of Finance and Operations and other team members as required to provide high-quality administrative and communications support to the organisation. The Executive Administrator will build strong relationships across GGF’s global team. The Executive Administrator will perform key support and clerical functions - preparing correspondence, research and briefings, handling confidential information, and taking notes at meetings. They will also support the management of large, often cross-functional organisation-wide initiatives, bringing together important stakeholders to help drive decisions. They will be responsible for calendar management (arranging conference calls among vast time zones) and travel logistics.
In the present accountability structures, the Executive Administrator reports to the Executive Director while building and working in more collaborative ways.
The candidate profile.
The successful applicant will have significant relevant experience in a similar role in a charitable, environmental, development, and/or grant-making organisation. They demonstrate knowledge and experience in charity/nonprofit administrative and organisational skills, and the ability to ensure accuracy of work and demonstrate precise attention to detail. They have experience dealing with administrative processes and office administration, especially in a non-profit, remote organisation. They will have skills to give, receive and work with feedback constructively. They must be meticulous with exceptionally strong follow-up and follow-through skills and have the ability to work under high-pressure situations and meet tight deadlines. They should have excellent interpersonal understanding, relationship building, and interpersonal skills to build strong alliances with diverse constituencies with experience working with diverse communities from multiple identities across the globe, in a virtual environment.
They also thrive in a virtual environment, motivated to take on challenges and collaboratively find innovative and creative solutions.
English fluency is a must.
The right candidate will understand GGF’s core values and be committed to the guiding principles and mission of GGF and ensure they uphold them in the way they take up the responsibilities of the role.
How to apply:
Applications need to be submitted through GGF UK’s job platform by June 22nd, 2024 at 23:00 GMT. To apply via the job platform and to see the detailed Job Description click on apply. You will be required to complete a set of screening questions and upload a current CV. You will need to submit these in English. If you’re intrigued by this position but feel like you don’t fit the profile precisely, please still apply.
We thank all those wh apply, but only shortlisted candidates will be contacted.
Global Greengrants Fund UK is an equal opportunities employer. We strongly encourage applicants from all backgrounds and walks of life. We believe that diversity and inclusion in our team is critical to our success. We seek to recruit, develop and retain the most talented people from a diverse candidate pool and welcome applications from all qualified candidates. We do not discriminate based on race, colour, religion, ethnicity, gender, disability, sexual orientation or gender identity.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
The Bike Project (TBP) is looking for a Marketing Executive to join the Fundraising & Marketing Team. This role will focus on delivering marketing activity to help drive fundraising donations, increase income through retail sales, and boost engagement with our audiences.
This is a key growth area for TBP, and the post holder will have the opportunity to gain hands-on experience in digital marketing across a range of channels, including social media, email, search, and advertising. We are always exploring new avenues for obtaining fundraising income, and this role will work closely with the Marketing Manager to execute marketing campaigns that achieve this goal. The Bike Project has an entrepreneurial culture stemming from our online and physical bike shop, which raises considerable income annually. This post will contribute to encouraging sales through targeted marketing activities. At a key development time in the Marketing function of our organization, it’s an exciting period where we are exploring new opportunities for driving fundraising, income, and engagement. The post holder will be encouraged to harness their creativity to generate new ideas and work collaboratively with the team to execute them.
Being a small charity, we work in an agile manner which allows for creative ideas to flourish and new ideas to be implemented quickly. We hold donation sessions weekly out of our London and Birmingham workshops, so there is opportunity to see the impact of your work first hand.
As a team member at the Bike Project you’ll enjoy a fantastic benefits package, including extended family leave, a standard holiday allowance starting at 25 days and increasing with each year of service, access to the Reward Hub, and an Employee Assistance Program.
We particularly encourage applications from disabled, and global majority candidates, and those who have personal experience of being a refugee or the asylum system.
To apply
Please apply via Charity Job website with a CV and cover letter which highlights:
• Why you would like this role at The Bike Project
• Highlight your skills, experience, and knowledge which you think would make you a good candidate, ensuring you cover the points of the person specification.
Closing date is Tuesday 18 June at 11:30pm.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Purpose of the Role:
Bow Foodbank is proud to have developed a highly trusted relationship with our guests and the community. We are often the first point of call for people when they are starting to struggle financially. We want to use our trusted place in the community to support our guests with more than just food, helping to connect them into a wide range of services and community groups - aiming to help guests to build their resilience and move them away from the causes of poverty. This will be done by inviting specialist partners to offer their services at our centre, as well as training and overseeing our volunteers in signposting guests to services that will help them build their resilience. We want to do this in a way that builds dignity so will aim to follow up with them the impact of any referrals and how they have improved guest wellbeing. Our aim is to limit the length of time guests depend on any foodbank and increase the community’s access to support services and community groups.
This role will train and oversee the work of our volunteers in signposting guests to high quality services. They will be responsible for holding guest voice strategy and will feed into the senior leadership team the opinions of our guests so we can continually improve the service we offer them.
This role will build partnerships with organisations to create support pathways. We want to maximise use of our building by creating a support ‘marketplace’ inviting partners into the foodbank and increasing guest access to the broadest range of services.
Please provide a cover letter of no more than two A4 typed pages that outline your experience in meeting the person specification for this role.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
£41,200 (pro-rata) + 6% pension contribution
21 hours per week
Supported by our CEO, you'll be working with an ambitious and caring organisation that works hard to support refugees, asylum seekers and migrants. As a relatively small organisation we can be creative and nimble and always strive to work collaboratively. We are looking for a dedicated and passionate individual who can embed our new People strategy, taking our HR function to the next level.
For more information, please refer to the job pack. To apply, please complete our online application form which you can find on our website.
Deadline: 9am 24th June 2024
Interviews: Week commencing 1st July 2024
The client requests no contact from agencies or media sales.
This is a critical senior role in the organisation, reporting to the CEO. The role is responsible for managing the organisation’s programmes across 3 locations in Sub Saharan Africa and South East Asia, managing 10 personnel. The position provides leadership on community-led investigations and evidence gathering and works closely with the Senior Management Team (SMT) on critical areas including fundraising and strategic development.
The priority for this role is the safe and high quality performance of projects. The balance between ‘doing’ and ‘managing’ in this role varies depending on available resources for each project, and the ability to create competent teams to delegate to.
Location: UK, France or Thailand preferred. Remote applicants considered.
Package: Pay is dependent on location. The UK salary of £62,000 plus pension contribution will be converted using ICSC scales. All locations receive 28 days annual leave, counselling support and annual wellbeing days.
MAIN RESPONSIBILITIES
- The development and implementation of strategy and annual plans for the organisation’s direct programming, and its alignment with organisational strategy.
- Responsible for the relevant team’s human resources, staff welfare, safety and security, and risk management.
- The safety and quality of operational practices including data collection on the ground, secure data storage and transfer and proper financial management of the project including procurement practices.
- Responsible for the relevant team’s financial and spending strategy and financial management.
- Ensuring all aspects of the role’s work advances diversity, equality and inclusion.
- Actively contributing networking, ideas and concept note drafting to the Fundraising Team, with a particular focus on building the project funding and teams that will enable this role to grow and evolve.
- Be a member of the Strategic Planning Team and other strategic conversations with SMT and the Management Team, bringing ideas and challenge to move the organisation forward.
- Coordinate closely with the Senior Director – Innovation where areas of work and organisational improvement projects overlap.
Programmes
- Design and oversee the relevant operations and project workplans, ensuring projects are delivered safely and to a high degree of quality.
- Oversight of project’s design, objectives and goals and their budget.
- Cultivate a management culture that is performance-based, supportive and collegial.
- Provide ongoing support and mentoring to direct reports, including through the annual performance review process.
- Work with project teams to jointly identify and make available learning and development opportunities for them and their teams.
- Administrative oversight for projects and their staff, including the review of expenses, annual leave, salary/benefits etc.
- Represent the organisation in relevant areas in relation to programmatic partners such as media, lawyers, diplomats, NGOs and civil society as well as to donors and governments.
- Assist in developing our methodology for investigation and monitoring within projects, including working closely with the Senior Director – Strategy to ensure alignment with the Impact Strategy.
Security and Compliance
- Ensure compliance with organisational policies, safety and security policies and processes.
- Ensure effective risk management for staff and researchers, following organisational policies.
SKILLS, EXPERIENCE AND CHARACTERISTICS
Essential
- Professional writing and speaking in either English or French, with at least effective operational efficiency in the other language (B2 or above).
- Experience managing teams or individuals across multiple international locations.
- An understanding of risk management methodologies and experience applying them.
- An understanding of human rights and a strong belief in their indivisibility and interdependence.
- Excellent project management skills, with the ability to plan, organize, and prioritize tasks effectively to meet deadlines and deliver high-quality results.
- Excellent stakeholder management skills, including experience working collaboratively with multi-disciplinary teams and building relationships with stakeholders at all levels.
- Strong communication and interpersonal skills, with the ability to communicate complex concepts clearly and effectively to diverse audiences.
- Flexibility and adaptability to work in a fast-paced and dynamic environment, with the ability to respond to changing priorities and requirements.
- Commitment to promoting diversity, equity, and inclusion in all aspects of work.
Preferred
- Experience with human rights research, investigations or legal cases.
- Experience with filming or documentary making.
- Strong technology / IT skills and/or aptitude.
- Experience with fundraising or confidence in public speaking and presenting.
APPLICATION PROCESS & TIMELINE
- Please apply via our Website: submit your CV (maximum two pages) and a Cover Letter (maximum 400 words) describing your suitability for this position.
- Applications will close on 10 July.
- Initial interviews will be conducted remotely.
- Second round interviews may be conducted in-person depending on applicants’ location. Requesting an online interview will not be detrimental to your application.
- We intend to complete the recruitment process by mid-August.
The client requests no contact from agencies or media sales.
LMK (Let Me Know)
Programme Coordinator
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20 hours per week, ideally spread over 5 days, Monday-Friday. Possibility of term-time only work if preferred by applicant
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£30,000 p.a. (pro-rated)
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Working from home, with occasional travel to London
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Permanent contract
About LMK
Good relationships shape our health and happiness, yet we are taught so little about them. LMK (Let Me Know) is on a mission to change that. We are a young and thriving charity providing education about healthy and unhealthy behaviours so that young people have the knowledge and skills to avoid abuse and thrive in their relationships. We work in schools, community organisations and workplaces across London.
LMK is growing at pace and we are ambitious in our plans for the future. We’ve already engaged 15,000 young people and professionals in our workshops in our first 4 years and we want to reach 10,000 young people per year by 2025-26.
We will achieve this by engaging new schools, community groups and workplaces in our offer, whilst also continuing to provide a high-quality service to those who have already experienced LMK workshops, embedding our programme into their annual delivery plans.
We have:
✔ A clear plan of who we want to target for our workshops over the next 3 years
✔ An engaged leadership team and Board of Trustees
✔ Evidenced outcomes, rich data/statistics and compelling case studies
✔ Diversity and strong social purpose
✔ A new organisational strategy that sets our vision from 2024-2027
✔ A new CRM system that has been built to support our ambitions
Job Purpose
The purpose of the Programme Coordinator is co-ordinate with all parties (Community Engagement Manager, the Programme Manager, LMK Leaders and the host organisations) to enable LMK to deliver high quality workshops for young people/youth work professionals/workplaces.
Acting as the lynchpin of the organisation’s delivery team, the Programme Coordinator takes the workshop brief from the LMK Community Engagement Manager and then works with the Programme Manager to secure facilitators (LMK leaders), ensures the host organisation receives all supporting information, and provides LMK Leaders with the resources they need to deliver the workshop effectively. This role is also responsible for regular reporting about workshop bookings and delivery.
Reporting to our CEO, the successful candidate will be part of LMK’s core staff team. You will work with LMK staff, LMK Leaders, members of our Youth Advisory Board, trustees and key stakeholders to develop and implement our long-term strategy.
Key responsibilities:
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Provide excellent customer service to organisations who are hosting LMK workshops, ensuring that all communication is timely and accurate, and any questions are responded to in full.
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Liaise with the Programme Manager and LMK Leaders to ensure there is clear understanding around their areas of expertise, availability and any specific considerations that need to be taken into account when delivering workshops.
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Open up opportunities to deliver workshops to any Leader applicable, ensuring the allocation of workshops is done fairly and consistently.
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Ensure LMK leaders have the information and resources required to deliver their workshop.
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Work closely with the Research and Evaluation Manager to ensure that the correct evaluation surveys are made available to workshop participants.
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Work with our Head of Fundraising to track workshop delivery against funder commitments.
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Keep the CRM system data up to date in a timely way.
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Produce regular reports for the CEO on the booking and delivery of workshops, as well as any ad-hoc reports requested.
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Share Leader evaluation feedback from workshops with Leaders.
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Check invoices submitted by LMK leaders, and work with the Programme Manager to get them approved.
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Support the Programme Manager to organise LMK Leader Huddles and training events.
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Comply with our policies and procedures relating to safeguarding, confidentiality, complaints and data protection.
Person specification
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At least 2 years’ experience in an event management/admin management/executive assistant/operations role where there was a strong requirement to work with multiple stakeholders internally and externally.
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Excellent communication and interpersonal skills, with an excellent track record of customer service.
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Proven ability to work well within a team.
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Highly organised to manage a diverse workload with excellent time management and ability to pay attention to detail.
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Excellent organisational skills, with a keen attention to detail.
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Creative thinker with the ability to problem-solve and adapt in a fast-paced environment.
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Excellent IT skills across core MS/Google packages, ideally with experience of CRM use
Safeguarding
This post is subject to a basic DBS check
In return for your dedication, we will offer you
✔ The opportunity to help prevent relationship abuse and domestic violence in young people
✔ A competitive salary
✔ Working from home
✔ A genuinely flexible working environment
✔ Pension of 6%
✔ 32 Days of annual leave, (including bank holidays) – pro-rated for this role
✔ Employee Assistance Programme
✔ Wellbeing perks
✔ A diverse, bold and collaborative culture with two social meet-ups annually in London
LMK strives to create a fair and healthy environment where all our colleagues feel valued and able to be their authentic selves at work. We understand that our people have commitments and personal interests outside of work and so we create a flexible working environment, in which people can perform at their best.
LMK values the differences that a diverse workforce brings and is committed to inclusivity. We welcome all applicants from any race, ethnicity, colour, religion, gender, age, sexuality, or any other protected characteristic.
We can make reasonable adjustments throughout the application process and on the job. Please let us know, by contacting us separately if you need any adjustments or changes to be made during the recruitment process because of a disability or long-term health condition.
You can learn more about how we handle your personal data and your rights by reviewing our privacy notice LMK Privacy Policy
The client requests no contact from agencies or media sales.
Support Coordinator
We’re looking for an innovative, passionate and professional individual with excellent communication and organisational skills to join our Stroke Recovery Service team providing Key Worker support across Somerset.
This is an exciting, remote working opportunity, to work with stroke survivors and their families to support them following a stroke.
Position: S11152 Stroke Association Support Coordinator (x2 posts)
Location: Home-based Somerset however, frequent travel will be required as part of this role (to include team meetings or other work-related meetings)
Hours: Full-time, 35 hours per week
Salary: Circa £26,700 per annum
Contract: This is a fixed-term contract until 31 March 2025. Our services are contracted, we currently have funding for this contract until 31 March 2025
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 16 June 2024. We reserve the right to close these vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Date: To be confirmed
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes.
The Stroke Association Support Coordinator will:
· Support new stroke survivors and their carers from hospital discharge into the community.
· Provide personalised information, advice and support.
· Support stroke survivors to make informed lifestyle changes which will help them to prevent further strokes.
· Work collaboratively with NHS colleagues and other areas of the community to make a difference in the lives of people affected by stroke.
About You
The post holder will have experience/background in:
· A caring profession ideally with experience of supporting people with disabilities.
· Setting up and running support groups.
This role requires extensive travel across a large geographical locality to visit people at home and hot desk with colleagues in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further
information on the role.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
About the Organisation
Stroke Association. Rebuilding lives after stroke.
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
We’re working to improve the diversity of our team. Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.
We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities.
Every five minutes, stroke destroys lives. Help us rebuild them and join our team.
In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Support Coordinator
We’re looking for an innovative, passionate, and professional individual with excellent communication and organisational skills to join our Stroke Recovery Service based in Wirral on a fixed-term basis.
This is a remote working role and applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.
Position: S11177 Stroke Association Support Coordinator
Location: Homebased, Wirral. However, frequent travel across the area will be required as part of this role (may include team meetings or other work-related meetings)
Hours: Part-time, 28 hours per week (flexible work available)
Salary: Circa £21,391 per annum (FTE circa £26,700 per annum)
Contract: This is a fixed-term contract until 31 March 2025. Our services are contracted, we currently have funding for this contract until 31 March 2025.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 23 June 2024. We reserve the right to close these vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Date: To be confirmed
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes.
The Stroke Association Support Coordinator will:
· Support new stroke survivors and their carers from hospital discharge into the community.
· Provide personalised information, advice and support.
· Support stroke survivors to make informed lifestyle changes which will help them to prevent further strokes.
· Work collaboratively with Wirral NHS colleagues and other areas of the community to make a difference to the lives of people affected by stroke.
About You
The post holder will have experience/background in:
· A caring profession ideally with experience of supporting people with disabilities.
· Setting up and running Communication Support groups.
This role requires the post holder to travel throughout Wirral to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further
information on the role.
Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.
About the Organisation
Stroke Association. Rebuilding lives after stroke.
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
We’re working to improve the diversity of our team. Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.
We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities.
Every five minutes, stroke destroys lives. Help us rebuild them and join our team.
In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a MEAL specialist who is, at heart, a peacebuilder. You’ll deputise for the Regional Director as needed, and work collaboratively as a key part of the Regional Leadership Team to shape the strategic direction of Concordis’ future work across the Central African region.
As Regional Head of MEAL, your work will go above and beyond reporting to the donor on logframe outputs and outcomes to the donor, as important as those are. With your extensive peacebuilding experience, you’ll work with the team to develop and implement sophisticated metrics for measuring these changes over time. You’ll feed this information back into programme delivery, to ensure programmes remain accountable to the wider population and adapt to the rapidly changing and fragile contexts in which we work.
You’ll also use your flair for writing and your publishing skills to produce more informal news items, telling stories of the impact of our work, and publicising the recommendations that come from dialogues we facilitate. This will help us amplify voices that are often ignored by decision makers, leading to evidence-based policy making.
Role Duties and Responsibilities:
Develop and implement the programme’s monitoring and evaluation systems
Develop and oversee the systems to monitor and evaluate activities and their impact
Evaluate and enhance existing data collection tools used during previous monitoring exercises
Evaluate and enhance existing metrics to measure attitudinal and behavioural change resulting from programme activities.
Design the implementation plan to monitor and evaluate programme delivery.
Contribute to the development of Concordis’ peacebuilding methodology, policy, strategy and monitoring and evaluation.
Responsible for programme monitoring and evaluation
Ensure the programme adapts and evolves to meet the needs identified, remaining accountable to communities affected by conflict.
Monitor against performance indicators to check that the project is delivering as planned. Identify issues and agree action plans to address.
Monitor against the Theory of Change and ensure the programme is achieving the intended impact. If not, identify what needs to change and how to create that change.
Capture learning and identify what worked, what didn’t work and what we’d do differently next time.
Responsible for producing timely internal and external reports
Lead the MEAL team to produce monthly and bi-annual donor reports on all regional programme activities.
Generate clear, professional and visually attractive reports that explain the impact of our work and the recommendations from our dialogues.
Work with the Communications team producing informal news items, telling the story of the impact of our work and publicising the recommendations that come from dialogues facilitated by Concordis.
Create a culture of accountability and learning across the Regional Team
Lead on ensuring staff across the programme understand the role of MEAL in their work and have the skills to operate the required systems and capture the data.
Deliver training and coaching on our approach to MEAL, techniques and tools to the wider team.
Leadership responsibility in the Regional Team
Deputise for the Central African Regional Director in their absence.
As part of the regional Senior Leadership Team oversee the work and staff teams in the regional hubs in CAR, Cameroon, Chad and Sudan.
Concordis works alongside those involved in or affected by armed conflict, helping them find workable solutions.
The client requests no contact from agencies or media sales.