25 Residential head of operations jobs
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Check NowResurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery. We’re a bold and innovative organisation with the ambition to transform society.
Are you passionate about equipping individuals to thrive at work, and be the best they can be? Are you experienced at developing training programmes, and creating exceptional learning and development opportunities?
This is an exciting opportunity to join Resurgo and play a pivotal role in cultivating our talent offering as we develop and grow as an organisation.
You will work closely with our Director of People, Culture and Operations to create and drive a new strategy for attracting and developing staff across Resurgo. We are a high performing and ambitious coaching charity, who have previously won awards for our training through our flagship employability programme Spear.
You:
- A practising Christian who is passionate about personally representing the Christian values of Resurgo and committed to Resurgo’s mission to transform urban communities.
- Expert presentation and facilitation skills
- History of content creation and developing training programmes and materials essential
- Highly competent and relational communicator
- Competent, logical and solutions focused
- Experience in HR or learning and development desirable
- Excellent relationship builder and communicator
- Excellent time management, project management and organisational skills.
Please see the attached job description for more detail
We are:
Resurgo means to ‘rise up again’. We believe that everyone has a part to play in the transformation of society. If we each play our part, society will flourish.
We use our expertise in coaching and impact management to equip and empower businesses, charities, churches and individuals to transform society.
Through our employability programmes, Spear and Re-Work, we help church communities to deliver life transforming services that equip those facing barriers to work with the skills and mindset to overcome them and find employment.
And through Resurgo Consulting, we deliver group coaching to teams, helping them to work together more effectively and create social change.
In 2016 we were listed as one of the UK’s Best Workplaces in the ‘Great Place to Work’ Awards. In 2017 we won the Princess Royal Training Award which honours employers that have created outstanding training and skills development programmes, and we recently received a special commendation from the Princess Royal Training Awards Assessment Team for our exemplary training, learning and development response in the face of Covid-19.
Read moreResurgo means to ‘rise up again’. We believe that everyone has a part to play in the transformation of s...
Registered Manager (Ofsted) - Children’s Short Break Home (Ref: RM - 0522)
Salary: £40,000 per annum
Hours: 35 hours per week, (including days, evenings, and weekends)
We have an exciting vacancy to join Centre 404 as the Manager of our wonderful five-bedded home in Tower Hamlets providing fun-based after school activities and short breaks for a small group of children with Autism in a residential setting.
The role will involve balancing multiple priorities in running an essential and inspirational service for children and young people with Autism. You will juggle strategic and logistical planning with hands-on work alongside the rest of the team, ensuring a child centred approach is maintained at all times, and involving children, young people and parents and carers in decision-making structures. There is ample scope for development, identifying any gaps in existing provisions and expanding services accordingly. This manager will be ambitious to maintain and further develop the positive and invaluable work of this service.
You will act as Ofsted Registered Manager and be responsible for delivering services that are fully compliant with all relevant legislative and regulatory requirements. You will lead and motivate a team of dedicated support workers and associated staff and volunteers, providing regular support and supervision, and clear objectives and direction to foster a supportive, professional and encouraging working environment.
Essential Experience/Qualifications Required
- Specific management or deputy management experience gained within a children’s home setting
- Experience working within Ofsted standards
- NVQ Level 5 diploma or equivalent in Residential Childcare or closely related discipline
- Strong organisational skills, a proactive approach to problem solving and the ability to think strategically
How to apply: Please submit a CV along with a cover statement (either within the email itself or as an attachment) addressing the following: “Tell us more about why you are interested in this role and what you would bring to this post in terms of your knowledge, skills and experience”. Please ensure you refer to the job description and person specification in your statement and explain how you meet the criteria.
Centre 404 is a well established charity with an excellent reputation for providing high quality support and services to people with learning d... Read more
Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery. We’re a bold and innovative organisation with the ambition to transform society.
This is an exciting opportunity to join Resurgo and play an important role in our operations as we expand as an organisation.
You will work closely with our HR Manager and Talent Manager on recruitment and HR across the organisation , with a particular focus on the resourcing of our award winning Spear Programme, which supports young people who are facing significant barriers to enter sustainable employment or education.
You:
- A practising Christian who is passionate about personally representing the Christian values of Resurgo and committed to Resurgo’s mission to transform urban communities.
- Organised and enthusiastic team player, able to learn quickly and respond to needs as they arise
- Experience in HR, operations or similar support functions is desirable though not essential
- High attention to detail and ability to proactively identify work that needs to be done
- Excellent time management, project management and organisational skills.
- Competence in Microsoft Office programmes, and accurate and efficient typing and work methods.
Please see the attached job description for more detail
We are:
Resurgo means to ‘rise up again’. We believe that everyone has a part to play in the transformation of society. If we each play our part, society will flourish.
We use our expertise in coaching and impact management to equip and empower businesses, charities, churches and individuals to transform society.
Through our employability programmes, Spear and Re-Work, we help church communities to deliver life transforming services that equip those facing barriers to work with the skills and mindset to overcome them and find employment.
And through Resurgo Consulting, we deliver group coaching to teams, helping them to work together more effectively and create social change.
In 2016 we were listed as one of the UK’s Best Workplaces in the ‘Great Place to Work’ Awards. In 2017 we won the Princess Royal Training Award which honours employers that have created outstanding training and skills development programmes, and we recently received a special commendation from the Princess Royal Training Awards Assessment Team for our exemplary training, learning and development response in the face of Covid-19.
Read moreResurgo means to ‘rise up again’. We believe that everyone has a part to play in the transformation of s...
Fundraising Manager (Part-time)
We are delighted to be recruiting for an experienced Fundraising Manager to join our creative and dynamic Marketing and Communications Team.
Reporting to the Director of Marketing and Communications, the successful individual will be responsible for creating new strategies and developing our major donors and legacy fundraising for Pilgrims' Friend Society, a charity which runs residential care homes and housing schemes.
Each of our homes and schemes express God’s love through compassion and care that helps people live life to the full - fulfilled living. Our focus is providing a loving and caring environment for our “family members” (our residents) and maintaining the Christian ethos that is important to many of them. Everything we do in our Homes, Schemes, and in the Head Office Team (Operations, Property, Human Resources, Finance, Marketing and IT services) and through our community activity, supports that.
Responsibilities:
- Responsible for developing a new major donor strategy, building a portfolio of potential donors and securing large multi-year financial gifts primarily from new donors;
- Develop and implement a legacy marketing strategy to increase legacy enquiries and a stewardship plan for legacy supporters aiming to convert legacy enquiries to pledges and retain these pledges;
- Manage a small portfolio of existing major donors and ensure to maximise each relationship;
- Ensure that accurate records for the Major Donor and Legacy Pledge portfolio using Donorfy CRM.
- Identify and develop major donors and you will deliver a structured acquisition plan for every donor and prospect;
- Accountable for agreed targets of the number of new leads generated, management of existing leads, number of asks and income;
- Develop and implement an effective stewardship journey for major donors and legacy pledges that offers appropriate communications and products to encourage and enable them to continue their support of Pilgrims’ Friend Society;
- Plan and deliver events to engage with major donors, legacy pledges, and other key stakeholders;
- Support the ongoing fundraising currently undertaken by the Marketing and Communications Team, including bringing insight and expertise into planning;
- Where appropriate, you will support our care homes and housing schemes to develop local fundraising campaigns.
About you:
- At least 3 years experience in major donor or legacy fundraising;
- Experience of using a CRM database;
- Able to present successful secured donations from new and existing prospects;
- Able to demonstrate success of identifying and engaging new donors through multiple channels including digital, virtual, cultivation events and 1-to-1 engagements;
- Excellent written and verbal communication skills;
- IT literate (good knowledge of Microsoft Office suite);
- High standard of presentation skills, using appropriate media;
- Excellent organisational skills and ability to multi-task
- Excellent attention to detail;
- Passionate about making a difference in society;
- Ability to be flexible and work outside conventional office hours when required including weekends and evenings.
* Applicants must be evangelical Christians (Occupational Requirement under Regulation 7(3) of the Employment Equality (Religion and Belief) regulations 2003).
Hours:
Part-time contract, working 21 hours a week between Monday to Friday.
Benefits:
- Salary: £40,000 (pro-rata)
- Hybrid (remote working to be discussed)
- Joining bonus up to £250
- 5 Weeks' paid holiday per year, as well as bank and public holidays
- Training & development
- Ongoing support from management
- Perkbox – including an Employee assistance programme.
- Life assurance scheme
- Pension scheme
The client requests no contact from agencies or media sales.
Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery. We’re a bold and innovative organisation with the ambition to transform society.
We use this expertise to deliver culture and impact consulting to wide range of organisations, design and deliver employability programmes for those facing barriers to employment and equip other organisations to do the same.
All profits from our consulting projects directly contribute to our charitable work.
The Senior Client Development Manager will drive our consulting growth and development strategy to deliver against our mission by growing the number of organisations we equip to implement cultural change and increasing the profits we can use to deliver our charitable activity.
They will do this by leading a small, and relatively new, team to nurture and grow existing relationships and expand our portfolio of clients:
You:
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A practising Christian who is passionate about personally representing the Christian values of Resurgo and committed to Resurgo’s mission to transform urban communities.
-
Effective interpersonal skills and high emotional intelligence, with the ability to relate confidently to a range of audiences, internally and externally.
-
Excellent initiative with demonstrable experience in consultative B2B sales: securing new business and growing existing accounts.
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Financial acumen to build client proposals and negotiate pricing and contracts.
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Excellent IT skills, particularly with CRM packages and Excel, and an ability to use other MS packages, including Microsoft Word, Outlook and PowerPoint. Experience of Saleforce desirable.
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Good time management and organisational skills, with the ability to prioritise workload and get things done.
-
An entrepreneurial edge and desire to see substantial growth, comfortable working in a fast-paced client-centric environment.
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Self-motivated forward planner who exercises initiative, with the ability to prioritise workload, including working well under pressure.
-
Experience of coaching desirable
We are:
Resurgo means to ‘rise up again’. We believe that everyone has a part to play in the transformation of society. If we each play our part, society will flourish.
We use our expertise in coaching and impact management to equip and empower businesses, charities, churches and individuals to transform society.
Through our employability programmes, Spear and Re-Work, we help church communities to deliver life transforming services that equip those facing barriers to work with the skills and mindset to overcome them and find employment.
And through Resurgo Consulting, we deliver group coaching to teams, helping them to work together more effectively and create social change.
In 2016 we were listed as one of the UK’s Best Workplaces in the ‘Great Place to Work’ Awards. In 2017 we won the Princess Royal Training Award which honours employers that have created outstanding training and skills development programmes, and we recently received a special commendation from the Princess Royal Training Awards Assessment Team for our exemplary training, learning and development response in the face of Covid-19.
Read moreResurgo means to ‘rise up again’. We believe that everyone has a part to play in the transformation of s...
Reporting directly to the CEO whilst working proactively with the Senior Team, the Head of Operations will lead our team of Registered Managers to create and deliver the company's strategic and operational plans. Integral to this will be the overseeing of all operational aspects of Spectrum’s care services as the charity’s Registered Individual.
Since it began in 1982, Spectrum has grown to become a leading provider of specialist care for autistic individuals in Cornwall. We are a registered charity and proud of our track record working with children and adults with complex and challenging needs. We operate 18 residential homes, a community outreach service and a specialist education centre.
As our Head of Operations, your key responsibilities will include:
- the leadership, development, and oversight of an effective governance framework for Spectrum’s services and ensuring risk mitigation controls
- identifying opportunities for continuous service development and improvement
- building and leading management capability amongst our registered managers
- the flow of information from houses to the Senior Team and board of trustees
- deputising for Spectrum’s Chief Executive Officer (CEO) when necessary
To be successful in your new role you will need to:
- have a broad knowledge of the Care Sector and autism specific support
- hold a relevant Management Qualification or equivalent experiential learning
- experience of building positive relationships with regulatory bodies (CQC and Ofsted), local authorities, government partners and key stakeholders
- have the capacity to quickly idenitify potential risks and key actions required
- effectively delegate roles and tasks to actively manage and control resources
- be a responsible leader with an analytical and strategic mind
- be flexible in your approach, transparent and an excellent communicator
- able to build and coach skilled and motivated teams to Spectrum’s value-base
If you are interested in this opportunity, then we would love to hear from you!
If you are interested in this opportunity - then we would love to hear from you!
Working Together to Change Lives
With 40 years' experience, Spectrum provides expert, specialist care services for autistic adult... Read more
The client requests no contact from agencies or media sales.
We are pleased to announce that due to an expansion in our charity’s delivery in-line with our 2022-25 Strategic Priorities, Young Bristol are recruiting for a number of new and pivotal roles. This is an exciting opportunity to be a part of a Bristol based, well-respected, growing and dynamic charity with a long and proud history.
About Young Bristol
Young Bristol is a youth-driven charity that works to offer a choice of opportunities and experiences for all young people. Founded in 1928, Young Bristol has evolved into one of Bristol’s leading youth charities, providing critical out-of-school services for young people of 8 – 25 years in communities across the city.
Today we are recognised as Bristol’s leading provider of community-based youth services, through our community youth club network based in some of Bristol’s most challenging communities, and a valued provider of outdoor activities, mobile youth services, creative arts, outdoor employment, and informal educational programmes for young people.
As an organisation, our mission is to positively and sustainably impact the lives of young people. Here at Young Bristol, we apply that ethos to our small but dedicated team, many of who have been part of a Young Bristol programme themselves. We recognise that people with different backgrounds, skills, attitudes and experience bring fresh ideas and perceptions, making our programmes more relevant and approachable, particularly so all of Bristol’s young people feel represented within our organisation.
About the YB Head of Operations role
The Head of Operations is a new role that has been created to assist Young Bristol’s expanding team in delivering on its 2022-25 Five Key Strategic Priorities, ensuring YB continues to play a leading and expanding role within Bristol’s Voluntary Sector. This is an exciting opportunity to join one of Bristol’s award-winning youth charities, as part of the YB Senior Leadership Team. You will play a vital role in ensuring YB delivers on its Vision, Mission, 2022-25 Strategic Priorities and achieves its annual action plans and Strategic objectives.
The YB Head of Operations will be accountable and responsible for directly overseeing the personal and professional development of a number of YB staff, along with the strategic development of YB’s existing and expanding Community Youth offer. They will have overall strategic responsibility for the efficient and effective delivery and use of all internal and external operations of YB. They will also work to extend and further develop in line with YB 2022-25 Strategic priorities, YB’s existing Youth Offer and any new project work or other services by engaging with both existing and new external stakeholders, collaborators and partners on a local, regional, national and international level.
Job Title: YB Head of Operations
Reporting To: Chief Executive
Salary: £33,000.00 pa
Hours: 37.5 hours per week, on a flexible basis which will include some evening, school holidays and weekend work including residentials by arrangement.
Employment Term: Permanent
Location: Due to the nature of this role, you will be required to work from various YB locations across the city. However, the main business address for YB is; Young Bristol, BS14 Youth Centre, Stockwood Lane, Bristol BS14 8SJ. YB are happy to consider a negotiated hybrid approach to working for this role.
1. Download the YB Head of Operations Job Specification
2. Download the Young Bristol Application Form
3. Email your application form to Young Bristol. We will confirm receipt of your application within 3 working days.
Closing Date: Thursday 16th June 2022, midnight
Interview Date: Wednesday 22nd June 2022
Young Bristol is a youth-driven charity that works to offer a choice of opportunities and experiences for all young people. Read more
The client requests no contact from agencies or media sales.
Residential Centre Manager (Education / Site Management / Hospitality)
Taunton, Somerset
Up to £36,864 per annum plus benefits
Permanent
37.5 hours per week
Do you have a passion for the outdoors?
Do you want to have overall responsibility for one of our client’s Residential Centres and lead your own team to engage with our visitors about our environment? To manage and motivate a team of diverse individuals with a variety of different skill sets and roles to achieve high standards and efficiencies in order to receive great customer feedback?
Our client is an environmental education charity providing informative and enjoyable opportunities for people of all ages and abilities to discover, explore, and understand the environment.
They now have a fantastic opportunity for a Centre Manager to provide the day-to-day management of their Field Centre near Somerset.
The role
Their Centre Managers provide a key operational and leadership role, working closely with the Head of Education and Operations to ensure the efficient and effective running of the site, and ensuring that all activities are in line with their 2025 vision.
What will you be doing?
Based at the Field Centre you will be part of a small team that is committed to providing outstanding environmental education learning experiences for young people, schools, colleges as well as enthusiasts and professionals. Located near Exmoor National Park, you will develop and lead a diverse team that includes education, administration, hospitality and infrastructure. You will be supported by a wider team to help you deliver our charitable aims of providing first-hand experience in the outdoors.
As the Centre Manager you will be responsible for making sure that all your teams perform to their highest potential. You will work with the Head of Education and Operations to ensure effective systems are managed that include budgeting, health and safety, delivery standards, but always with a focus on customer service and providing outstanding experiences.
Who are they looking for?
They are looking for an individual that is able to motivate and manage diverse teams. Your previous experience will be able to demonstrate how you have built and supported individuals and teams through a period of change that has included recruiting, building and nurturing. You will be leading an exciting period of development following Covid 19.
You may already have experience of managing a residential centre or an education provision, however the right attitude commitment is equally valued.
About you
They are looking for proven ability of managing a key function such as Education, Site Management, Hospitality & Catering or Sales along with experience of working in an education environment and / or similar residential centre. You will be a strong people manager who can demonstrate effective leadership skills and have experience of leading customer focused service delivery.
An ILM 5/HNC/HND/NVQ Level 4 or Degree (or equivalent) in a relevant subject is essential and you are required to hold a full UK Driving Licence for use in the UK.
The location
The Field Centre lies in a secluded valley at the eastern edge of Exmoor National Park.
The house is a striking example of a Tudor and Georgian country mansion set within its own grounds. The grounds are made up of heritage parkland, ancient woodland containing many veteran oak trees as well as a Site of Special Scientific Interest because of its lichen communities. It has excellent access to the Somerset coast as well as Exmoor National Park and The Quantocks Area of Outstanding Natural Beauty. The centre can accommodate 120 residents.
What they offer in return
They offer a number of great benefits to reward and support you while you work for them:
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Holidays - 28 days excluding bank holidays (increases with length of service - up to 2 extra days)
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Pension
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Sick Pay
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24hr Counselling Helpline Service
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Life Assurance
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Health Cash Plan
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Training & Development
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Happy to talk flexible working!
Accommodation and food during working hours can be provided on a chargeable basis .
The closing date for receipt of your completed application is 12 noon on Monday 6th June
Interviews are scheduled to take place at the Centre on 16th June
Shortlisted applicants will be contacted by telephone and/or email.
Find your ideal role with networx With new jobs added daily finding your ideal role has never been simpler. Due to our unique approach to re... Read more
Head of Youth Work
Are you passionate about improving the life chances of young people? We have an opportunity for a Head of Youth Work to deliver a vibrant, open-access youth centre for the young people of Barnet.
The aim of this amazing charity is to help improve the lives of young people in Barnet by giving them somewhere to go, something to do and someone to talk to? Do you want to use your experience of working with young people to change lives? If you have a passion for putting young people first, we want to hear from you!
Position: Head of Youth Worker
Location: Burnt Oak (London Borough of Barnet)
Salary: £35,000-£40,000 depending on experience
Hours: 40 hours per week (including evenings & weekends)
Closing Date: Thursday 16 June
About the role:
As Head of Youth Work you will hold overall responsibility for delivering a vibrant, open-access service for the young people of Barnet, working with up to 200 young people per session. You will be accountable for the effective development and delivery of the core provision and some targeted projects, including junior, senior, inclusion and holiday clubs.
In addition, you will be expected to ensure the youth work is of a high standard, and that the charity provides a fun, supportive, safe and inclusive place which attracts and retains young people to motivate them and raise their aspirations. You will be expected to plan and develop a robust staffing rota that accurately reflects budget parameters and forward plan and manage effectively any changes to the staffing structure. You will lead the Delivery team (comprising ten full-time staff and more than fifty sessional staff), holding overall responsibility for its performance and culture.
About you:
To be successful in the role of Head of Youth Work you will be a role model for young people and present a positive “can do” attitude. You will need to have a substantial understanding of youth work as part of a universal provision and its benefits to young people.
You will also need to bring with you the following skills and experience:
- Ability to both lead a team and work as a team member
- Significant experience of managing and motivating staff and volunteers
- Experience of managing and budgets
- Excellent communication skills, both verbal and written, relationship building, negotiation and interpersonal skills
- Ability to relate to young people from all backgrounds
The charity is committed to safeguarding and promoting the welfare of children, young people, and vulnerable groups. This post is subject to an enhanced DBS check. The strength of the organisation is the diversity of its people, there is a huge value on different people doing things in different ways and we welcome applications from what might be considered non-traditional backgrounds. The one thing we all have in common is our desire to raise the aspirations of young people across the country. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
We very much welcome previous experience working as: Child and Youth Program Manager, Assistant Youth Development Manager, Youth Work Lead, Child and Youth Development, Youth Support Manager, Mental Health Youth Worker, Educational Youth Worker, Youth Work Lead, Behaviour Support Assistant, Residential Youth Worker, Child Care Worker, Youth Worker, Holiday Club Lead, After School Club, Youth Club, etc.
Head of Estates and Facilities
Location: Hybrid, working from home and Central Office in London SW1W 0LZ, with travel to our various sites.
Hours: 35 hours per week
Reporting to: Chief Operating Officer
Salary: £58,000 - £65,000 dependant on experience, plus car allowance
Annual leave: 25 days per year plus bank holidays
Friends of the Elderly is a charity dedicated to supporting older people. We aspire to a society where all older people are treated with respect and have the opportunity to live fulfilled lives.
This role will oversee the management of our property portfolio, ensuring they are efficiently maintained and compliant with all relevant regulations, and that they are comfortable and safe environments that are fit for purpose.
The postholder will be required to take a hands-on approach, building relationships, providing professional and technical support and expertise, to service managers, support staff and contractors, in order to deliver our reactive and planned maintenance programmes and upgrades.
In addition to managing our existing portfolio, you will be involved in all aspects of any future building works.
The ideal candidate will:
- Hold a RICS qualification as a Building Surveyor
- Have substantial experience in property maintenance, facilities management and contractor management in the health or residential care sectors.
- Be able to plan and implement maintenance works at multiple sites to budget.
- Have knowledge of all statutory requirements related to property maintenance and management.
- Be able to prepare detailed specifications to tender works
- Be qualified or experienced in project management methodology.
Closing date: 31 May 2022
If you would like to apply and find out more about this position, please click the apply button to be directed to our website.
Friends of the Elderly is an equal opportunities employer and welcome applications from all suitably qualified people regardless of their race, sex, disability, religion / beliefs, sexual orientation or age.
We would prefer all staff joining Friends of the Elderly to have received or be in the process of getting their COVID-19 vaccination. This is to support the protection of our staff, our residents and wider teams.
No agencies please.
Are you an experienced engagement / activities professional looking for a new challenge in the military charity sector who wants to make a real difference in the veterans community?
We are looking for a permanent full-time Outreach Officer to contribute their personality, energy, drive, skills and experience to add value to our Blesma Outreach team within the Independence and Wellbeing department at Blesma, The Limbless Veterans.
The role is home-based, being a varied one, focusing primarily on delivering an engaging and blended programme of activities that enhances social inclusion, improves the wellbeing of our members and overcomes the negative impact of disability. The role requires a person who is a self starter, friendly, compassionate, confident who enjoys taking the initiative, being creative and has a strong commitment to the veterans’ community.
The role also involves representing Blesma and raising the charity’s profile within the local community across the South.
The Independence and Wellbeing team works collaboratively across the Association to ensure Blesma’s programmes and services can help our serving Service personnel, veterans and their families thrive and lead independent and fulfilling lives.
Blesma is unique as a membership Association as well as a charity. Our members are at the heart of all our work, therefore, the impact of the Outreach Officer is highly visible and appreciated in the experiences of our inspirational limbless veterans.
If you are interested, and live within the following post code areas BN, GU, OX, PO, RG, RH, SL, SO or SP please read the attached Job Description and apply with your CV and a Covering Letter detailing why you would be an ideal candidate for the role and how your experience and skills match those detailed in the Person Specification.
Please download a copy of the Job Specification for full details of the role.
Closing date for applications: Wednesday 15th June 2022 at 1400
Interview date: Thursday 23rd June 2022
We look forward to hearing from you. Thank you for your interest in Blesma, The Limbless Veterans!
Note to candidate: If you didn't hear from us two weeks after the deadline, please assume that on this occassion your application hasn't been successful.
Blesma, The Limbless Veterans, is dedicated to assisting serving and ex-Service men and women who have suffered life-changing limb loss or the ... Read more
The client requests no contact from agencies or media sales.
Head of Customer Experience
- Home Based with some travel to Head Office / partner sites (as required)
- Circa £50k
- 35 hours over 5 days per week
The role
The Head of Customer Experience is responsible for leading and managing Ben’s Customer Experience department. The role is focused on Ben’s Health & Wellbeing customers (service users, supporters, partners, etc) owning end-to-end customer journeys alongside all physical, digital, print, and social media touchpoints. This role is also responsible for continuously reviewing and improving all aspects of customer satisfaction and user experience across Ben’s wider Health & Wellbeing services.
The Head of Customer Experience will oversee Ben’s brand and marketing campaigns to promote brand awareness and engagement with individuals (who work in, or who have worked in the automotive industry), automotive partners and stakeholders as well as manage the core functions that sit under the Customer Experience department, namely Digital Marketing & Engagement as well as Communication & Impact.
The Head of Customer Experience forms part of Ben’s Health & Wellbeing Senior Management Team working both operationally and strategically to meet organisation aims and objectives and will:
- Lead, manage and inspire the Customer Experience department and functions
- Work closely with the Digital Marketing & Engagement Manager to develop and drive Ben’s digital marketing strategy to increase awareness and engagement
- Work closely with the Communications, Content & Impact Manager to develop and deliver Ben’s Health & Wellbeing internal and external communications plan
- Ensure all marketing and external communication activities grow Ben’s brand, reputation, and reach
- Plan launches of new services and products working with relevant Health & Wellbeing departments and functions (as applicable)
- Oversee Ben’s PR activity for all Health & Wellbeing departments and functions, seeking and maximising PR opportunities in terms of awareness, reach and demonstrating impact
- Uses feedback and insights to help shape and influence the future of Ben’s Health & Wellbeing services
- Play an active role in defining and packaging products and services, developing appropriate value propositions which is reflected in all communications and collateral
- Uses management information and data (including feedback, audit, and evaluations) to support and inform service improvement, development, and demonstration of impact
Benefits
- A minimum of 33 days, inclusive of Bank Holidays and subject to increase with the length of service.
- Contributory pension scheme – matched at 4%.
- Life assurance 3 x basic annual salary.
- Access to Perkbox, employee benefits platforms, offering free perks and discounts with hundreds of companies and deals available.
- Enhance Maternity/ paternity Pay
- Employee Assistance Programmes.
- Wellbeing support including access to mental health digital platforms.
- Long Service Recognition.
- Personal Development.
- Rewards and Incentives.
- Free car parking
About Ben
Ben is the charity dedicated to supporting the people of the automotive industry, providing support for life for them and their family dependents.
Ben supports individuals to navigate through life’s challenges, empowering them to make positive, lasting change. Ben works with people to improve their lives by enhancing their health and wellbeing through its free and confidential online self-help, helpline, and support services.
Ben also operates continuing care and support for those in later life, which isn’t dependent on an automotive industry connection, via its residential care centres, day centre and retirement village.
Apply now
If this describes you, and you are ambitious and motivated and want to make a positive difference to people’s lives, get in touch with us.
Ben is the charity dedicated to supporting the people of the automotive industry, providing support for life for them and their family dependen... Read more
Reed is delighted to be exclusively working with The Canterbury Oast Trust with their recruitment of a Chief Executive Officer. The Canterbury Oast Trust has been supporting adults with learning disabilities for over 30 years. They have a very strong family and service based ethos and work hard with their service users to help them develop and become more independent. This can be seen across their residential and supported living services and life skills programmes, including the South of England Rare Breeds Centre, a high profile tourist attraction which provides service users with many opportunities.
As their Chief Executive Officer, you will lead the senior team in the delivery of the strategy and key objectives by giving direction and having accountability for all financial, care, commercial and HR matters. You will be the interface with key stakeholders including the Board, local authority, families and service users. You will have line management responsibilities for the Heads of Finance, Care, HR, Estates and Fundraising. You will also oversee regulatory requirements and safeguarding across the organisation.
Key Result Areas:
Effectively lead the senior management team
Ensure all regulatory reporting is completed and meets / exceeds the required standards
Lead the development of the strategic direction of the organisation working in line with the 3-year business plan and annual budget
Identifying and managing any financial, care or people risks and mitigation
Performance management of the senior management team
Championing a positive culture to support achievement of potential across all people in the organisation, staff and service users
Strong stakeholder engagement, both internal and external
Ensuring the organisation has an outstanding culture towards safeguarding, health & safety and other similar matters
Skills and Experience:
Senior leadership experience managing diverse teams
Degree or equivalent level of relevant education
Experience of governance (CQC and Charity Commission)
Experience or demonstrable interest in the social care sector
Knowledge and understanding of Safeguarding, Health & Safety and other regulatory matters
Commitment to working as necessary to ensure the effective delivery of the organisational objectives
Demonstrable public and internal communication skills
Benefits Include:
Working in a friendly and motivated environment
Competitive salary
Hybrid working model
22 days holiday + bank holidays
Pension scheme
Healthcare cash plan
Onsite parking
Reed is looking for a special and dedicated individual to lead The Canterbury Oast Trust through their next phase of development. If you would like to have a hugely rewarding role in helping shape who they are and what they do, Reed would love to hear from you.
Location:
Gateshead, Newcastle, South Tyneside and Sunderland
Salary:
£19,047* per annum (*Salary is reviewed annually in line with the Real Living Wage)
Full time role:
37 hours per week (Monday to Friday, with some flexibility to meet the needs of the role)
Oasis Community Housing, is a Christian charity responding to homelessness and disadvantage, working with people of all faiths and none, providing housing, employability support and other specialised services to develop life skills that will enable people to live successful independent lives.
Do you have experience in carrying out basic repairs and maintenance of residential properties? Would you like to use your skills as part of our maintenance team, responsible for the general day-to-day repairs and maintenance of a small portfolio of properties, which are either owned or leased by the Oasis Community Housing?
We are seeking to recruit a Handy Person based in Gateshead to carry out day to day repairs and maintenance including responding to unforeseen faults and disrepair as they arise, clean up and redecoration of rooms, responding to health and safety issues and work with the Maintenance Team in delivering a cyclical programme of improvement. Previous experience in a similar role is desirable, more importantly; we are looking for someone who has the necessary skills to carry out general repairs to fixtures, fittings and furniture, assembling furniture, painting and decorating, basic joinery and plumbing tasks, gardening and grounds maintenance and have an awareness of Health and Safety.
The successful candidate must also have the ability to work on their own initiative, interact with people from a wide range of backgrounds, maintain strong professional boundaries, be motivated, trustworthy and have a flexible attitude. They must also hold a full UK driving licence with access to a vehicle.
Oasis Community Housing is a Christian response to homelessness and disadvantage providing housing, support and other specialised services. We welcome applicants from all faiths or none, but it is important that all employees understand and sympathise with the Christian vision, ethos and culture of the organisation.
Any offer of employment will be subject to satisfactory references, meeting essential criteria and Enhanced DBS (dependent on role).
Closing date for applications is Wednesday 1st June 2022
Please note – we are unable to contact candidates who have not been shortlisted, if you do not hear from Oasis within six weeks of the closing date, please assume you have been unsuccessful.
For further information or to apply for this role, please visit our careers page on our website to submit an application form, using the link below:
Oasis Community Housing is an equal opportunities employer
Registered charity no. 1107554.
The client requests no contact from agencies or media sales.
Do you have fundraising & communication skills? Could you inspire engagement, financial giving & commitment to a great charity supporting children and young adults? If so, then the Barnstondale Centre needs you!
Job Title: Fundraising and Communications Manager
Responsible to: CEO
Hours: Full time (will consider flexibility for part-time hours for the right candidate)
Work Location: Office - Barnstondale Centre, Wirral, Merseyside CH61 1BX (this role can be a mix of in person and remote working)
Salary: £28,000 - £31,000 FTE (dependent on experience) plus 5% matched pension contribution
Term: 12-month fixed term contract (with a possibility of extension dependent on funding)
Direct Reports: None
Role Overview
We are looking for a creative self-starter to work directly with the CEO and Business Manager on the delivery of the charity's new fundraising strategy as we look to grow our donor portfolio and engagement with our supporters. This is a role that offers you real scope, challenge and reward and the chance to contribute and enhance an organisation supporting vulnerable and underprivileged children, and their families.
The focus of this role will be researching and writing high quality, targeted funding applications to a range of charitable trusts and foundations and other grant making bodies, including local authorities. There may also be times when you will be required to respond to other fundraising opportunities that arise (e.g. major donors, corporate, community or events fundraising). You will need to be confident in representing Barnstondale externally and coordinate and maintain strong working relationships. You will have a flexible and motivated attitude to work, have a confident and persuasive writing style, and work with a high level of integrity.
Barnstondale Centre Overview
The Barnstondale Centre has a strong reputation for providing a range of residential trips and outdoor activities for schools and youth groups of all abilities. We are passionate about encouraging young people to have fun and adventures in the outdoors, teaching them life skills and enhancing their self-esteem. Through successfully facing up to the challenges which outdoor activities provide, overcoming fears and apprehensions along the way, young people make major strides in confidence, with implications for all aspects of their development. We have been accommodating visitors for more than 60 years and became a registered charity in 2001. Although predominantly from the Northwest region, we also accommodate visitors nationally and as far afield as Ireland and France.
Since the formation of the charity, we have provided a safe and inclusive environment for people of all abilities to enjoy; in a normal year we support over 6000 young people. Barnstondale is for many, their first time experiencing the outdoors and their only holiday or respite of the year.
More details of this role, including the role's main duties and person specification, can be found in the attached Job Description.
How to apply:
Please submit your CV and one page covering letter explaining:
1. Your interest in joining the Barnstondale Centre, and
2. Your relevant experience as per the skills and competencies outlined in the attached Job Description.
If you would like to discuss the role before formally applying, then the CEO is happy and available to chat (email address and contact details contained in the Job Description or get in touch on our website).
The client requests no contact from agencies or media sales.