Department: People
Contract Duration: 6 months
We are looking for 2 People advisors.
Are you a People Advisor looking for a new challenge with proven experience of advising on Employee Relations matters? Do you love being busy, with no day being the same? Are you great at assessing risk and building relationships with your stakeholders?
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.
Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.
We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.
In this role you will need to be able to independently and in line with legislation, internal policies and organisational approach advise managers on all matters relating to sickness, capability, conduct and grievance and risk and therefore experience of giving advice on these issues is essential. You will become part of a small team of People Advisors, and there will be many opportunities for sharing knowledge and best practice. Complex and high risk ER cases will be escalated to relevant Business Partners. There may be a requirement and opportunity to get involved in other people related matters, such as payroll, recruitment, production of MI information, and potential to support other project work within the organisation.
Please note, in the event of a high number of applications, we reserve the right to close the application early.
Citizens Advice provides free, independent and impartial advice and information to help people resolve their problems. Each year our local offices across the country help 2.6 million people with their problems - either through face-to-face or telephone advice, or online. Our amazing data allows us to spot emerging issues quickly, making us uniquely placed to raise awareness of these issues and advocate for solutions.
The Expert Advice Team at Citizens Advice provides subject matter support and expertise to thousands of advisers across England and Wales, and helps to ensure the accuracy of our online content.
We support the local network of Citizens Advice services and our national online content team in major advice areas such as debt, benefits, housing, employment, immigration, family and consumer law. We do this through one to one consultancy with local advisers, one to many advice and training products and legal assurance of content. We also provide expert support to other functions such as public policy and news.
We are looking for an Employment Expert to work with us from now until 31 March 2021.This expert will provide legal and advice expertise in employment law to Citizens Advice internal teams and to the Citizens Advice network of local offices. To support the delivery of employment advice across the Citizens Advice network.
The location is flexible with travel to our offices in London, Leeds or Birmingham likely. Hours are flexible from 21.75 to 36.25 hours per week and we are happy to discuss potential part-time and flexible working arrangements with prospective applicants.
This role is based in a team of high-performing subject matter experts and qualified lawyers. The postholder must have an interest in law and experience of legal research, but a law degree is not a requirement and you don’t need to be a qualified solicitor or barrister.
Our offices are currently closed due to coronavirus, with employees working from home. We are open to discussion about flexible working, and are willing to consider both full or part time working.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.
Please note, in the event of a high number of applications, we reserve the right to close the application early.