Resourcing manager jobs

About Shout Out UK (SOUK):

Shout Out UK (SOUK) is a UK-based award-winning political and media literacy organisation with nearly a decade of experience in delivering impactful educational campaigns. Our mission is to defend and amplify democracy by equipping individuals with the critical thinking skills needed to navigate the complex information landscape and engage as informed, active citizens. We have a strong track record of working with educators and young people across various contexts, and we are the secretariat for the UK’s All-Party Parliamentary Group for Political and Media Literacy.

The Position:

You will be joining our small, passionate NGO to lead our resource development. Reporting directly to the Head of Programmes, you will be tasked with developing and producing educational programmes and materials on topics such as Political & Media Literacy, counter-extremism, and online safety. This will involve ensuring resource related KPIs are met within budget and on time, alongside supporting our Head of Programmes in coordinating delivery of projects. Some projects may be handled by you directly at times. Projects and resources can vary from developing media literacy workshops for schools, creating digital assets for counter-extremism training and campaigns, to planning content for city-wide democratic engagement campaigns.

This position requires an enhanced DBS check, provided by SOUK, in accordance with our Child Protection and Safeguarding policies.

Key responsibilities

• Plan, update and design learning and campaign resources for schools, colleges and for digital campaigns.

• Support the Head of Programmes in managing and delivering on our diverse projects. 

• Run relevant projects yourself as required.

• Recruit, coordinate and support schools and teachers across the UK to take on our political and media literacy workshops and projects.

• Establish and maintain effective relationships with teachers, councils and other stakeholders.

• Produce and update Elearning resources.

• Occasionally travel nationally and/or internationally, if required.

• Fulfil other duties as reasonably requested.

Skills and Experience:

• Proven experience in resource and curriculum development, preferably in the education or related sector.

• Strong organisational and time-management skills with the ability to manage multiple tasks and deadlines effectively.

• Excellent communication and interpersonal skills, with the ability to build rapport and work collaboratively with diverse stakeholders.

• Proficiency in Google Suite (Docs, Sheets, Slides, Gmail) and other relevant software.

• A strong interest in political and media literacy, civic engagement, and addressing online harms.

• Ability to work independently and proactively, taking initiative to solve problems.

• Familiarity with online learning platforms and virtual communication tools.

• A bachelor’s degree in a relevant field (e.g., education, social sciences, communications) is preferred.

• Strong writing skills are desirable. 

• Must be eligible to work in the UK.

Personal Attributes:

You are adept at working on fast-paced projects with multiple stakeholders. You possess outstanding planning skills, enabling you to work effectively under pressure, prioritize tasks, and consistently meet targets and deadlines. You have a clear eye for detail and extensive experience in developing learning materials, training resources, and educational content for digital campaigns, schools and colleges.

Above all, you understand the resource needs required by schools, sixth forms, and further education colleges. You can build strong relationships with teachers and support staff, and you excel at networking, negotiating, persuading, and problem-solving, all while remaining flexible to meet the needs of teachers and practitioners. You have excellent communication skills, both written and spoken.

This position requires an enhanced DBS check, provided by SOUK, in accordance with our Child Protection and Safeguarding policies.

Benefits:

• Unlimited Leave.

• Work Abroad Scheme.

• Opportunity to be part of an impactful project addressing critical societal challenges.

• Collaborative and supportive working environment with an international team.

• Professional development opportunities.

Prison Facilitator - HMP Guys Marsh

Location: HMP Guys Marsh

Department: Prison delivery

Salary: £16,964

Hours: 21 hours / 3 days per week

Contract Type: Fixed Term Contract

Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?

Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Guys Marsh. 

Working closely with the prison and their staff, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising peer opportunities for people in prison to learn to read.  

Ideally you will have some experience of prison settings underpinned by the ability to build relationships and possess personal qualities that include resilience, determination and a problem-solving approach. 

This role will be prison based, working 3 days per week. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

‍We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. However, these roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

Please note this is a fixed term role until 31st March 2026, with possibility of extension

Please note this role is subject to contract award.

Closing date: 9th October 2025

‍Interviews are planned for: 14th October 2025 - Online

REF-223 810

About the opportunity

The Training Officer will have a range of administrative responsibilities relating to Action Tutoring’s tutor training delivery and curriculum resources.

As Training Officer, you will support the Training Team by scheduling sessions in digital systems, organising and checking ID and DBS documents submitted by volunteer tutors, and responding to enquiries to support a smooth tutor journey. The role does not involve delivering training to volunteers

You will also support with managing the version history and corrections of our bespoke tutoring curriculum resources, helping keep our online library of materials accurate and up to date.
 

Deadline: Sunday, 12th October 2025
Interviews: Tuesday, 21st October 2025
Start date: Ideally, as soon as possible
Contract and hours: Part-time 0.8FTE (30hours per week, ideally Monday to Thursday) fixed-term contract until 21st August 2026. 
Please note, this role involves a small amount of evening and weekend work (approximately 90 minutes per week during peak volunteer recruitment periods), scheduled in advance and with time off in lieu given.

Duties and responsibilities

• Process DBS checks for volunteers (training provided). 
• Communicate with volunteers before and after training to guide them through the DBS process and resolve any issues.
• Schedule tutor training events in our CRM, Salesforce, and manage video conferencing set-up in Zoom.
• Support with maintaining and updating tutor training paths on our digital learning management system, 360Learning. 
• Manage the digital storage of our curriculum resources for staff and volunteers, maintaining accurate version control and assisting with corrections and updates.
• Any other ad hoc responsibilities as deemed relevant by the CEO.

Person specification 
Qualification criteria:

• The right to work in the UK.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

• Strong organisational skills; experience managing complex digital administrative processes with multiple stakeholders.
• Strong written and verbal communication skills; experience in assisting customers or other stakeholders with queries.
• Previous professional experience handling sensitive personal information appropriately.
• Proficiency in using Google Workspace.
• Evidence of adapting quickly to new software, including using video-conferencing software to set up events.
• Evidence of adapting quickly to using a CRM system.

You will likely be more successful in this role if you have: 

• Experience managing DBS applications, including supporting applicants with inquiries.
• Experience using Salesforce CRM for administration.
• Experience using Zoom to schedule online events.

We are looking for a new colleague to work with us from January 2026. They will have exceptional organisational abilities and the ambition to help take ANT to our next level of impact, as we prepare for exponential growth over the next year.

Head of People & Operations is senior leadership and multidisciplinary role, requiring project management expertise, operational skills, and experience in human resources. A great people person, you will be able to hit the ground running with a solutions focused attitude and approach.

Avon Needs Trees is a fast-growing organisation that started in 2019 with four volunteers and has grown to a staff team of twenty six, over 1,600 volunteers and ownership of 600 acres of land that will grow woodlands of over 160,000 trees.

Your legacy will be a tangible impact on slowing down climate change, helping nature recover by overseeing and bringing out the best in both our people and our projects, enabling us to plant hundreds of thousands of trees and enhance complementary habitats. You will have management oversight of our woodland site and (subject to funding) a Lower Chew Landscape Recovery project that will see thousands of acres of local land managed in harmony with nature.

World Jewish Relief provides life-saving and life-changing action to people in crisis around the world. We work with our trusted local partners to help people survive the consequences of conflict and disaster, to thrive and rebuild their lives. We deliver programmes using our expertise, with urgency to achieve maximum and sustainable impact for those within and beyond our community.

We are seeking an experienced HR Officer to join our People & Culture team, providing professional HR support to managers and employees.  You will ideally have experience of providing HR in a small to medium sized organisation with the ability to manage multiple priorities and work to deadlines. This is a great opportunity for someone who is looking for a challenging interim role.

You will be responsible for:

• Supporting with all areas of recruitment including agreeing job descriptions, drafting and posting job adverts and managing applications
• Conducting all necessary pre-employment checks
• Issuing offer letters, employment contracts and other correspondence
• Onboarding of new staff and arranging induction training
• Dealing with first-line queries on HR policies and procedures, pay and benefits
• Highlighting any people issues to the HR Advisor and Director of People & Culture
• Assisting in monthly payroll preparation, inputting instructions on payroll spreadsheet
• Monitoring probation review and performance review paperwork and chasing missing documentation as needed
• Updating HR system with joiners, leavers and other changes as required

You should have:

• Previous experience as HR Officer or Assistant, ideally in a small HR team in a charity or SME
• Thorough and up to date knowledge of employment legislation
• Knowledge of best practice in HR policies and procedures together with experience of finding practical solutions to people issues
• Recruitment & selection experience
• Experience of using an HR database
• Strong organisational skills and attention to detail
• Ability to deliver good customer service
• Excellent written and verbal communication skills
• Tact, discretion and experience of handling confidential information with sensitivity
• A self-starter, able to use initiative and work independently to overcome challenges

Benefits

We offer a range of benefits including:

• 23 days holiday plus bank holidays and Jewish holidays.
• Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
• Life Insurance – up to 3 times salary to nominated beneficiaries.
• Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
• Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
• Season ticket / travel to work loan.
• Cycle to Work Scheme.
• On Friday the office closes at 3pm.
• We encourage flexible working and offer a range of flexible working options

Equality, Diversity and Inclusion

World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role. You don’t need to be Jewish to work for us, but you must be committed to our faith-based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.

To apply

Please send your CV and a covering letter (no more than two sides) highlighting how your skills and experience equip you for this role.

Interviews will be held on 6th October 2025

Job Title: Housing Independent Gender Violence Advocate (Housing IGVA)

Location: The GAIA Centre (Lambeth, London)
Salary: £28,857.12 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Full time, Permanent

Hours: 37.5 hours per week

The Housing Independent Gender Violence Advocate (IGVA) will be embedded within borough housing teams to facilitate the dual working that will ensure that survivors’ safety and housing needs are met. This includes:

· Close working relationships with Housing colleagues 

· Provision of specialist knowledge relating to DA for Housing Officers and Homelessness Teams to draw on 

· Specialist support for survivors at the moment of crisis 

· Provision of advocacy; supporting survivors to access safe accommodation 

· Ongoing support from the IGVA from wider DA service, including access to group clinical supervision, casework management meetings, reflective practice sessions, one-to-one supervision from service manager 

The Housing IGVA will work closely with victims of gender-based violence from the point of crisis, to provide high quality independent advocacy and support to survivors of gender-based violence at the highest risk and their children. The role will be part of increasing the ability of partner agencies to recognise, reject and respond appropriately and safely to all forms of gender-based violence (including domestic violence, sexual, financial and emotional abuse, female genital mutilation, forced marriage and honour-based violence).

The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors. The job involves informing survivors of the full range of civil, criminal, housing and practical options that might increase their safety. The post holder will empower survivors by providing them with emotional, practical and personal welfare support especially around complex housing needs.

The job involves ensuring that women are provided with a safe, supportive and welcoming environment, enabling them to access their rights, make decisions and increase their life options.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am October 2025

Interview Date: 13 October 2025

Pay Benchmarking Expert [Interim - Approx. 6 Months]Job Title: Pay Benchmarking ExpertPay Band: A2Salary Range: £57,865 to £68,159 (equivalent daily contractor rate)Contract Type: Fixed-Term Contract until 27 March 2026Location: Central London / Hybrid
??? About the OrganisationThis role sits within a high-profile public sector organisation at the heart of UK governance. The Reward, Engagement and Compliance team leads strategic initiatives around pay, reward, and employee engagement, working closely with trade union partners. The team is responsible for developing policies that support organisational goals and for managing negotiations on pay and reward matters.
?? Role OverviewWe are seeking a skilled Pay Benchmarking Expert to support the development of a robust and sustainable pay flexibility framework. This role is critical to ensuring the organisation remains competitive in attracting and retaining talent for business-critical functions. The ideal candidate will bring deep expertise in market insights, compensation strategy, and data-driven decision-making.
?? Key Responsibilities

• Pay Benchmarking: Analyse external compensation data to identify market trends and ensure competitiveness in recruitment and retention.
• Salary Surveys & Reporting: Lead participation in annual salary surveys, analyse industry pay trends, and produce comprehensive reports.
• Pay Flexibility: Work with HR leaders to align salary structures and pay flexibilities with market standards and internal equity.
• Data Analysis: Use statistical tools to interpret pay data, uncover trends, and highlight areas for improvement.
• Compensation Strategy: Advise on salary bands, pay policies, and incentive schemes based on benchmarking insights.
• Stakeholder Engagement: Collaborate with HR, Finance, and senior leadership to communicate findings and support strategic decisions.
• Market Research: Stay informed on compensation trends, benchmarking tools, and best practices in reward strategy.

? Candidate Requirements

• Demonstrated experience in pay benchmarking, compensation analysis, or HR data analytics-preferably within the public sector.
• Strong understanding of UK compensation structures and relevant legislation, ideally including Government Profession Capability Frameworks (e.g., DDaT).
• Familiarity with benchmarking tools such as Brightmine, Mercer, or Willis Towers Watson.
• Advanced Excel skills (e.g., pivot tables, VLOOKUP) and proficiency with other analytics platforms.
• Exceptional attention to detail and analytical problem-solving skills.

What you'll get in return
Flexible working options available.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Are you a dynamic leader with a passion for purpose-driven work? Do you thrive on empowering teams to deliver impactful, ethical fundraising and marketing strategies? If so, we’d love to hear from you.

We’re looking for a Deputy Head of Fundraising & Marketing to help shape and deliver the next chapter of our story. Working closely with the Head of Fundraising & Marketing, you’ll play a key leadership role, supporting strategic direction, driving innovation, and ensuring that all fundraising and marketing activity is safe, legal, ethical, and effective.

You’ll lead, coach, and develop a team of talented managers, enabling them to succeed in their roles and contribute meaningfully to our mission.

 From campaign development and supporter engagement to digital innovation and income generation, your leadership will help amplify our impact across the communities we serve.

What you’ll bring:

• Proven experience in leading fundraising and/or marketing teams
• A strong understanding of compliance and best practice across fundraising and marketing
• Strategic thinking with a hands-on, supportive leadership style
• A collaborative mindset, with the ability to inspire and empower others

Why join us?

We’re a local charity with a big heart and bold ambitions. You’ll be joining a passionate team that’s committed to making a real difference in the local community.

As our Deputy Head of Fundraising and Marketing, you’ll play a pivotal role in ensuring our fundraising and marketing efforts drive income growth, boost brand awareness, and deepen engagement across all audiences. With a sharp focus on meeting objectives, KPIs, and budgets, you’ll help keep the department running smoothly and effectively.

You’ll also deputise for the Head of Fundraising and Marketing when needed, providing confident leadership and continuity.

Just as importantly, you’ll help foster a collaborative, high-performing team culture, ensuring that everyone is empowered to do their best work in support of our mission at Havens Hospices.

About Us:

At Havens Hospices, we care for children, young people and adults with complex or incurable conditions. Our specialist Care Teams can support them and their family living throughout illness, death and bereavement in the comfort of their own home and through our hospice services, Fair Havens and Little Havens.

Working at Havens Hospices allows you to give the gift of time to patients and families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services.

In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you’ll be helping us continue ‘Making every day count’ for those who need us most.

At Havens Hospices we are committed to safeguarding and promoting the welfare of our employees and patients and expect all colleagues to share this commitment.

We value diversity and welcome applications from all sections of the community.

Main duties:

• Manage the operational delivery of agreed fundraising, marketing and digital engagement strategies, budgets, and plans across delegated areas, ensuring objectives and KPI’s are met and the department runs effectively.
• Contribute to the development of departmental strategies, budgets, and plans in collaboration with the Head and Director of Fundraising and Marketing.
• Work with Managers to prioritise, coordinate, and delegate activity, ensuring effective use of resources across the department.
• Ensure high-quality supporter care and stewardship to nurture long-term relationships and donor loyalty.
• Monitor, analyse, and report on financial performance against budgets in partnership with Managers, the Data Insight Manager, and Finance Team.
• Lead on the preparation of regular reports for delegated areas, sharing insights to inform decision-making across the department and organisation.
• Stay up to date with sector trends and developments, applying insights to strengthen fundraising and marketing effectiveness.
• Foster innovation and creativity to diversify income streams, enhance donor and supporter engagement, and maintain brand relevance.
• Build a collaborative, supportive team culture that encourages cross-disciplinary working and professional development.
• Champion a positive culture and understanding of fundraising, marketing, and charity values across the organisation.
• Champion diversity, equity and inclusion in fundraising and marketing activities and within team culture.
• Provide effective line management to Managers, ensuring clarity of objectives, personal development, and collective achievement of departmental goals.
• Provide leadership, support, and guidance to the wider Fundraising and Marketing Team, enabling professional growth and high performance.
• Ensure compliance with the Fundraising Regulator, Charity Commission, Gambling Commission, Data Protection, and other relevant legislation, maintaining accurate and up-to-date systems and records.
• Represent Fundraising and Marketing at internal and external meetings, deputising for the Head or Director as required.

We are looking for a Garden Coordinator to nurture our award-winning urban rooftop garden. This part-time role is perfect for someone with a green thumb, a heart for education, and a knack for community engagement.

The ideal candidate: With experience in gardening and food growing you will have experience in building the skills and confidence of others in these areas.  You have great organisational and time-management skills, in order to run our Gardening Trainee Scheme. You may also have experience in delivering relevant accredited qualifications related to horticulture and food growing. 

Garden Maintenance and Development
• Ensure the rooftop garden is well-maintained, attractive and productive year-round.
• Develop and deliver seasonal planting plans, including food-growing for use in Providence Row’s kitchen.
• Manage garden budgets, materials and equipment responsibly.
• Oversee health & safety in the garden, ensuring safe practice for clients, volunteers and visitors.

Learning and Client Engagement
• Facilitate the Gardening Trainee Scheme, supporting participants to gain skills, confidence and progression opportunities.
• Deliver structured learning sessions and contribute to accredited training programmes.
• Support trainees with portfolio development and evidence gathering where required.
• Work collaboratively with colleagues to ensure clients with complex needs can engage meaningfully and safely in gardening activities.

Volunteers and Partnerships
• Supervise and support individual volunteers in the garden.
• Facilitate corporate volunteer challenges and group sessions.
• Work closely with the Catering team to align food-growing with kitchen needs.

Monitoring and Reporting
• Collect and share monitoring information with the Progression & Training Manager.
• Contribute to reports for funders, partners and stakeholders.

Other
• Occasionally contribute to organisation-wide events and activities.
• Work in line with Providence Row’s values of Compassion, Respect, Inclusiveness, Empowerment, and Justice.

If you're ready to dig deep and help our community flourish, apply now to become part of our Providence Row family. Let's grow together!

About us: For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance misuse issues. Providence Row works with those affected by homelessness and those vulnerably housed in London, offering an integrated service of crisis support, advice and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets.

Benefits

• 27 days holiday plus bank holidays
• Generous pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Monthly reflective practice
• Wide range of learning & development opportunities 

Research shows some people, especially women and marginalized groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Interviews:Please note that we will interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

Home-Start Epsom, Ewell and Banstead is a voluntary organisation committed to promoting the welfare of families and children.  Our team of trained staff and volunteers provide regular emotional support and practical help to families in their own homes and in groups throughout the community.

While the majority of our funding has previously come from grants, we are excited to announce that we are recruiting for a part-time Community Fundraiser to help the charity diversify our funding sources and engage with the local community, individuals and businesses.

The right candidate will combine their enthusiasm about our purpose, their excellent networking and negotiation skills, and their local know-how to generate income from a range of sources across Epsom, Ewell, Banstead and North Mole Valley. Knowledge of Home-Start and similar experience would be advantageous.

This role requires good IT, evaluation and report writing abilities, excellent written and verbal communication skills, and the ability to handle confidential financial and other data.

We are a small but friendly team, and we’re looking forward to recruiting the right person for the role.

Use of a car (expenses paid) is necessary. A basic disclosure and barring (DBS) check will be required.

The Senior Accounts Technician plays a key role within the financial accounts team, working in partnership with the Director of Finance and Governace to ensure the smooth operation of financial systems and processes.

Job purpose

To support Debt Advisers in their roles and ensure that the advice provided to overindebted Clients is accurate, effective and tailored to individuals’ circumstances. To support, and regularly audit delivery partner organisations, ensuring that they are prepared for external reviews of their service in line with their Grant Agreement.

Scope of role

The Debt Technical Supervisor is responsible for supporting Debt Advisers to ensure the delivery of accurate, effective, and tailored advice to over-indebted clients. This role involves conducting debt-advice interview observations, reviewing case files, and identifying training needs for advisers. The Debt Technical Supervisor provides real-time support and constructive feedback, helping advisers navigate complex cases and ensuring they have access to the necessary resources and information. Additionally, the role includes auditing delivery partner organisations to prepare them for external reviews and supporting them in meeting compliance and quality standards. The supervisor will collaborate with the Quality Assurance Manager to promote best practices, address risks, and contribute to the continuous professional development of advisers.

Key working relationships

Head of Quality and Compliance, Quality Assurance Manager, Debt Advisers, Delivery Partner Organisations, Training and Wellbeing Manager, Funders and External Partners, Recognising Excellence.

Key Responsibilities

1. Support Debt Advisers in their roles and ensure that the advice provided to over- indebted Clients is accurate, effective and tailored to individuals’ circumstances.

• Conducting debt-advice interview observations
• Undertaking debt advice file reviews
• Identifying advisers’ soft skill and technical training needs
• Providing constructive feedback, and pastoral support, to advisers and their line managers
• Providing real-time support to advisers, which will include but is not limited to providing guidance in complex matters and provide advisers with sources of information.

2. Support, and regularly audit delivery partner organisations, ensuring that they are prepared for external reviews of their service in line with the Grant Agreement.

• Ensure partner organisation are kept up to date with the requirements for external assessments.
• Supporting partner organisations with the preparation and review of files and documentation ahead of an external assessment.
• Support partner organisations with the implementation of any remedial actions following an external review and support advisors to identify suitable training to improve areas highlighted.

3. Ensure project compliance and quality requirements are achieved.

• Working closely with the Quality Assurance Mangers to ensure Advisors based at delivery partners have a good awareness and understanding of the quality and service delivery requirements and have active involvement in the delivery of partnership events related to both quality improvement and CPD.
• Working collaboratively to share good practice in performance and quality improvement and to progress key priority areas of work.
• Escalating risks promptly and appropriately and contributing to wider monitoring and reporting requirements.

4. Contribute to Team

• Work to an agreed work-plan meeting targets and milestones
• Prioritise and manage your own workload
• Be an active member of the team, identifying opportunities for your development. Work in collaboration with our funder, and with colleagues from across their other funded organisations, contributing to key projects and meetings.
• Compliance with Toynbee Hall policies and procedures, including health and safety. Demonstrate financial efficiency and value for money throughout work.
• Ensure that all services comply with equal opportunities and other relevant policies and quality standards and good practice

Other:

• Travel across London as required, and occasionally the UK
• Undertake additional tasks as defined by the Quality Managers, Managing Director and Toynbee Hall’s Senior Leadership Team.

Person Specification

The successful candidate will demonstrate:

Essential Criteria:

1. Experience and Skills:

• A minimum of two years’ full time (2,220 hours) or equivalent part-time experience of delivering debt advice
• Hold a valid Money and. Pension Service accredited qualification in debt advice
• Have recent knowledge and experience of specialist debt casework
• Ability to supervise, develop and motivate a team of Debt Advisers to achieve performance, quality and Continuous Professional Development
• Understanding of the issues involved in interviewing clients (all channels)
• Ability to analyse and interpret complex information and produce and present clear reports verbally and in writing in cross cultural settings.
• Ability to work with funders and (partner) organisations to earn and maintain the trust of the people with whom Toynbee Hall deals.
• Experience of the monitoring, managing and evaluation of projects and performance
• Have achieved the MaPS competency requirements for a Technical Debt Supervisor (or be working towards these) and have experience of monitoring casework for quality.
• Proven ability to work creatively to support change management using a solution-based approach that resolves issues and accomplishes goals
• Ability to lead and contribute to the team, including the ability to prioritise own work and the work of others, and take decisions in relation to service delivery and rota cover (if required)
• Ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best
• Ability to best use IT systems and packages in the provision of advice services, including Microsoft Office, Teams, and case recording tools eg AdvicePro

2. Communication and Interpersonal Skills:

• Ability to build and maintain positive relationships with all staff members.
• Excellent written and verbal communication skills.
• Competence in handling sensitive information with discretion and maintaining confidentiality.

3. Personal Attributes:

• High level of professionalism and integrity.
• Ability to work independently and proactively without supervision.
• Capacity to remain calm and effective under pressure, adopting a “find a solution, no blame” attitude.
• Open-minded, inclusive, and collaborative approach, seeking fresh and alternative perspectives.
• Commitment to empowering others by sharing knowledge and enabling action.

4. Commitment:

• Strong alignment with Toynbee Hall’s mission, strategy, and values.
• Willingness to participate in training and develop further understanding in areas such as safeguarding.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

We are delighted to be working in partnership with London City Mission (LCM). LCM is passionate about sharing the love of God and the good news of Jesus Christ with the least reached in London, and to do this in partnership with churches.

We are seeking an experienced HR Ministry Partner to join their People and Organisational Development Department and play a strategic role in supporting LCM's mission through excellence in people management. You'll provide generalist operational HR services to specific teams, lead HR projects to improve processes and policies, and act as the team's expert on HR best practice.

This is an exciting opportunity to apply your HR skills in a ministry context, working with ministers of religion and staff committed to delivering LCM's strategy. You'll provide thought leadership, support restructuring and change management processes, and enjoy the fulfilling dimension of working to the glory of God and the salvation of souls. 

Working in a prayerful, supportive, mission-focused environment, you'll be a part of ensuring LCM can effectively reach those least likely to hear the gospel through strategic HR leadership and pastoral support.

The successful candidate must be able to demonstrate:

• CIPD qualified to Member level or equivalent 
• Experience in delivering HR services as part of an internal HR team 
• Experience advising managers and staff across the full employment life cycle 
• Experience of review, design and implementation of HR policies and projects
• Strong Christian faith and prayer life – a committed and practicing Christian.
• Right to work in the UK.

You will be part of a charity that has daily and weekly staff prayer meetings, monthly team days that include worship and teaching, and lots of opportunities to live out your faith. If you possess this unique blend of gifting and skills, along with a deep desire to support LCM’s mission to reach those who may be less likely to encounter the message of Jesus in London, then we would love to hear from you.

Please see the Candidate Pack for more details.

For more information, please contact Nick Thomas, Senior Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, veteran status or other category protected by law.

*In accordance with the equality act 2010 it is a genuine occupational requirement that the post holder is a practicing evangelical Christian and in agreement with the LCM statement of faith.

Location: Hybrid, London (min two days per week on-site)

Closing date: Wednesday 24th September 2025

Charisma vetting interviews to be completed by: Monday 29th September 2025

Interviews with LCM: w/c 6th October 2025 (in-person)

About Us:
Richmond Borough Mind is dedicated to supporting the mental health and wellbeing of our local communities. We provide innovative, person-centred services that reduce stigma, improve access to care, and empower individuals to live well.

The Role:
We are looking for a compassionate and proactive Mental Health Outreach Worker to join our team. You will deliver community-based crisis prevention and mental health support, with a focus on underrepresented groups, particularly racialised communities and LGBTQI+. 

This role combines crisis intervention, peer support, and holistic outreach to individuals with complex mental health needs, including co-occurring conditions, substance use, trauma, and suicidal ideation.

Key Responsibilities:

· Provide timely, community-based crisis prevention and support, including outreach to individuals leaving inpatient care.

· Engage marginalised communities to improve access to mental health services and reduce stigma.

· Build relationships with LGBTQ+ and BAME individuals and organisations, co-producing peer-led support initiatives.

· Deliver culturally appropriate engagement and awareness activities in partnership with local services.

· Provide holistic, person-centred support for individuals facing complex mental health challenges, addressing co-occurring issues such as substance use, trauma, and housing instability.

· Collaborate with statutory and voluntary sector partners to remove barriers to care, promote recovery, and improve wellbeing outcomes.

· Act as a peer and advocate, creating inclusive and safe spaces for individuals at risk of crisis.

About You:

· Experience in mental health, crisis intervention, or community outreach.

· Strong understanding of the needs of underrepresented communities, including LGBTQ+ and racialised groups.

· Ability to provide trauma-informed, person-centred support.

· Excellent communication and partnership-building skills.

· Passion for reducing mental health stigma and improving access to support.

Why Join Us:
This is an exciting opportunity to make a tangible difference in your community, supporting individuals to live well and promoting inclusive, accessible mental health services across Richmond and Kingston.

We offer:

· 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata]

· Contributory pension

· Bonus 1 day of annual leave per year over the festive period (pro rata)

· Employee Assistance Programme (EAP) which includes free counselling sessions

· Training and personal development opportunities

· Paid time off for medical appointments

· Staff away days and socials

The successful candidate will be subject to a Disclosure & Barring (DBS) check.