Resourcing manager jobs
Are you passionate about supporting children and families in the early years? Do you combine excellent people skills with a sharp eye for detail and a talent for writing? Do you want to use your skills that will help drive change and positively impact the lives of children? If so, we’d love to hear from you.
Home-Start Westminster, Kensington & Chelsea, and Hammersmith & Fulham (HSWKCHF) is a highly regarded local charity, committed to giving children the best possible start in life. We’re looking for a kind, capable and proactive individual to join our dynamic and supportive team as Co-Deputy Manager (Operations & Fundraising).
This is a 12-month role (with potential for extension, subject to funding), full time or 4 days a week, offering a unique opportunity to make a meaningful impact while developing your career in the not-for-profit sector.
About the Role
As Co-Deputy Manager, you’ll play a key role in shaping and sustaining our services. You’ll lead on operational delivery, contribute to strategic planning, and take the lead on fundraising, communications and volunteers. Your writing skills will be essential in crafting compelling funding bids and reports, and your organisational flair will help us run smoothly and effectively.
We’re looking for someone who:
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Is highly organised, with the ability to manage competing priorities and meet deadlines.
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Has experience in fundraising, including developing and implementing strategies.
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Can write clear, persuasive reports and grant applications.
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Understands the significant contribution of volunteers.
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Is flexible, collaborative, and committed to our mission.
What We Offer
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A genuinely rewarding and positive work environment.
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A supportive team that values your ideas and encourages personal and professional growth.
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Flexible working arrangements, including at least one day of homeworking after probation.
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Ongoing training and development opportunities.
We warmly welcome applications from people of all backgrounds. HSWKCHF is committed to equality, diversity, and safeguarding the welfare of children and adults.
For full details, please see the attached job description and person specification.


The client requests no contact from agencies or media sales.
This is an exciting role, perfect for someone who’s already confident across the HR basics and now wants to stretch, grow, and develop their skills in a business partnership setting whilst contributing to something truly meaningful.
You will be someone who:
- Balances professionalism with warmth – approachable, supportive, and always ready to listen.
- Is adaptable and energised by a busy, people-focused environment.
- Is a collaborative colleague who works well with others to achieve the best outcomes.
- Brings empathy and commitment to everything they do.
What We Offer
- A role where your work really matters — to colleagues, patients, and families.
- A supportive team where development and growth are encouraged.
- A culture that values kindness, integrity, and working together.
- A varied workload that will stretch and develop your HR skills.
If you’re ready to bring your skills, heart, and energy to a team where people truly matter, we’d love you to join us.
Apply now and help us shape a workplace where everyone can thrive.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ref 7161
Closing Date: 24 September 2025
Save the Children UK has an opportunity for a Portfolio Manager to manage our West and Central Africa (WCA) portfolio within the Global Impact group from January 2026 for 12 months. In this pivotal role, you'll oversee a diverse range of programmes and partnerships across the region, ensuring they are well-managed, strategically aligned, and delivering lasting impact for children and communities.
Working closely with Country Offices, donors, and internal colleagues, you'll manage risk, drive performance, and capture learning that shapes future portfolio opportunities. Success in this role will require strong portfolio management expertise, excellent relationship-building skills, and fluency in both English and French to engage effectively across the region. Above all, you'll bring a commitment to ensuring children everywhere can survive, learn and thrive.
Please Note: Even if this fixed-term WCA role isn't quite the right fit, we welcome you to submit your CV to be considered for other upcoming Portfolio Manager opportunities across Save the Children UK, including positions overseeing Portfolio's in regions such as the Middle East or East Africa that do not require French.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the Team
The Portfolio & Risk Team manages the SCUK International Restricted Portfolio, supporting Country Offices and local partners in achieving strategic goals. They collaborate closely with Country Offices and other members, offering expertise in programme management, donor compliance, and risk management. Their responsibilities include ensuring compliance, quality assurance, and addressing sensitive issues such as fraud, safeguarding, and safety/security concerns. The team also ensures that learning from the portfolio informs future partnership and portfolio opportunities.
Key Accountabilities
The Portfolio Manager for West and Central Africa (WCA) is responsible for overseeing the successful implementation of Save the Children UK's portfolio across multiple Country Offices in the region. This includes providing direct management support to Country Offices, ensuring compliance with donor requirements, and supporting the effective delivery of programmes and partnerships. Working with a high degree of autonomy, the postholder will lead on managing risks, issues and challenges specific to the WCA portfolio and escalate as necessary to senior colleagues.
The role works closely with the Senior Portfolio Manager for WCA and the Regional Portfolio Lead to ensure regional priorities are supported and delivered. This includes contributing to the effective development and implementation of regional and strategic partnerships, identifying and addressing systemic risks and issues across WCA, and capturing lessons learned to inform future portfolio development opportunities. The Portfolio Manager will also collaborate with colleagues across Partnership Engagement and Portfolio Development to strengthen new partnership opportunities in the region.
In this role, you will:
• Manage the delivery of Save the Children UK's (SCUK) portfolio by overseeing grant and contract management, ensuring compliance with donor requirements, and supporting Country Offices (COs) in achieving program deliverables and managing risks and issues.
• Provide oversight of risk management and portfolio performance, making informed decisions on issues, ensuring key performance indicators are met, and escalating concerns when required.
• Support portfolio development efforts, identifying new funding opportunities with COs, and maintaining up-to-date award and information systems.
• Monitor portfolio performance across designated regions, or other regions when resourcing help is requested, evaluating progress, ensuring adherence to SCUK policies, and ensuring compliance with donor and partner requirements, making adjustments where necessary to ensure success and sustainability.
• Develop and maintain strong relationships with key staff in Country Offices, offering operational support as needed to ensure quality programming and donor compliance.
• Work to ensure Country Office priorities drive SCUK support for programming, while fostering collaboration across relevant SCUK teams.
• Oversee relevant research projects, ensuring compliance with donor requirements and quality standards, and managing associated risks. Ensure quality assurance processes are completed for research projects, resulting in the right product for the right audiences and adherence to research ethics. Explore solutions for efficient management and synthesis of evidence and learning from SCUK-supported and external research to feed into future partnerships and portfolio design.
• Ensure continuous improvement by facilitating the sharing of lessons learned, best practices, and success stories to inform future portfolio and partnership development efforts and capture knowledge management across the SCUK portfolio.
• Support in identifying new funding opportunities, as follow on from existing awards and/or as part of the day-to-day interaction with donors and that this will be included in the central pipeline management. As directed by the Head of Portfolio Development, this role may be asked to support on proposal development as necessary.
About You
We are looking for someone with the following experience, competencies and skills:
• Project and Portfolio Management: Experience in managing portfolios across multiple Country Offices, with knowledge of donor compliance requirements and the proven experience of ensuring a portfolio of work is delivered on time, within scope, and in alignment with donor requirements and agreed outcomes.
• Risk Management and Mitigation: Proficiency in identifying, assessing, and addressing risks at both the portfolio and project levels, ensuring that strategies are in place to minimise or resolve potential issues.
• Stakeholder and Donor Relationship Management: Strong ability to develop and manage successful relationships with donors, strategic partners, and Country Offices, ensuring effective communication and alignment with organisational priorities.
• Monitoring, Evaluation, and Reporting: Skilled in overseeing the collection and analysis of data for portfolio performance, as well as financial management and ensuring effective monitoring and reporting to internal and external stakeholders.
• Knowledge Sharing: Ability to facilitate the sharing of best practices and lessons learned to enhance future portfolio management and development opportunities.
• Management Skills: Ability to manage a diverse portfolio, to ensure the portfolio's success across various regions and partnerships.
• Communication and Relationship Management: Proven ability to work effectively in a team and build strong relationships with colleagues from different organisations, functions, and cultures. This includes excellent communication skills for engaging with multiple stakeholders, including Country Offices, donors, and internal teams, ensuring clear and effective dissemination of information and fostering collaboration.
• Problem-Solving and Analytical Skills: Good attention to detail with the ability to identify risks, assess potential issues, and develop solutions that support successful portfolio delivery and overcome challenges across different contexts.
• Technical Expertise: A good understanding of program management, international development, and donor relations.
• Language Skills: Fluency in French (essential) and English.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Location & Ways of Working:
The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.
This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
The client requests no contact from agencies or media sales.
Senior Policy Research Manager
Permanent
Salary: £45,000 - £47,000 per annum, plus benefits
London N1
Full time – 37.5 hours a week
We're a hybrid working employer, meaning you're required to come into the office at least 2 days per week currently Tuesday, and Wednesday or Thursday.
Closing date: 5pm, 5th October 2025
First Interviews: w/c 13th October 2025
Second Interviews: 21st and 22nd October 2025
It’s an exciting time to join World Cancer Research Fund International’s policy team as we develop the next phase of our policy tools and resources. WCRF International leads and unites a global network of cancer prevention charities based in Europe and the Americas, providing the science, policy, and strategic direction that guides their work to prevent cancer worldwide.
We are recruiting a Senior Policy Research Manager to lead WCRF’s flagship policy tools, including NOURISHING, MOVING and the Blueprint for Cancer Prevention. You will translate the latest science into actionable policy recommendations, deliver high-quality research projects, and represent WCRF externally to maximise our national and international impact.
We are looking for a candidate with strong policy research expertise, experience in evidence-based advocacy, and the ability to turn complex science into clear policy solutions. You will bring an innovative approach, including exploring new methods such as AI, and be skilled at working across teams and with external stakeholders.
You will have a proven track record in managing policy tools or research projects, building collaborations and engaging senior decision-makers. Strong communication, leadership and stakeholder skills are essential to support WCRF’s strategy and enhance the influence of the Policy & Public Affairs team.
Application Details:
If you are interested in this role and feel you possess the necessary requirements, please submit a current CV and covering letter (maximum 2 pages) by the closing date. You must have current right to work in the UK.
Please note: Your cover letter should highlight how your skills and experience will benefit WCRF International and equip you for the role.Due to the high volume of applications we receive, we are only able to provide feedback to shortlisted candidates. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion.
WCRF is a UK cancer prevention charity. We look at how diet, weight and physical activity affect the risk of developing and surviving cancer.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Service Manager - Bracknell
Location: On site at The Courthouse, Broadway, Bracknell, RG12 1AE
Hours: 36 hours per week, Monday to Friday
Salary: £31K (FTE)
Contract: Fixed term until 31st March 2026
Be the Difference: Service Manager – Bracknell
At Kids, we believe that every child deserves the opportunity to play, learn, grow, and thrive—no matter their abilities, background, or circumstances. For more than 50 years, we’ve stood alongside disabled children, young people, and their families, working with them to break down barriers, create opportunities, and open doors to brighter futures.
Our services are more than just activities; they are safe, welcoming spaces where children and young people can explore who they are, build friendships, discover independence, and have fun. Families tell us that our work doesn’t just support their child—it strengthens their resilience, gives them hope, and makes life that little bit easier.
Now, we are looking for a dedicated and passionate Service Manager to join our team. This is a chance to play a central role in shaping the future of our services ensuring that every child and young person with SEND has the chance to live life to the fullest.
This is more than a management role. It’s a chance to lead with purpose, champion inclusion, and create environments where children and young people can thrive.
What you’ll do
As a Service Manager, you’ll be at the heart of our play and short break services. These include after-school clubs, weekend activities, and holiday programmes—services that not only give children a safe and joyful place to be themselves but also provide essential respite for families.
You’ll be responsible for making sure these services don’t just run smoothly but truly flourish and grow. That means:
- Leading, inspiring, and supporting a team of dedicated colleagues and volunteers—building a culture of care, respect, and ambition.
- Developing strong partnerships with local authorities, schools, healthcare professionals, and community organisations, ensuring Kids remains a trusted, collaborative voice in the region.
- Maintaining the highest standards of safeguarding, quality, and inclusion—ensuring our services meet regulatory requirements and exceed expectations.
- Listening to and amplifying the voices of children, young people, and families—shaping services around what really matters to them.
- Driving innovation and growth, spotting new opportunities for funding, development, and partnership, helping Kids remain at the forefront of SEND services.
Your role will be a balance of strategic leadership and practical delivery. You’ll have the chance to set direction and innovate, while also rolling up your sleeves to make sure services on the ground are exceptional.
What you'll bring
We’re looking for someone with both professional expertise and personal passion—a leader who can combine big-picture thinking with the ability to nurture and guide a team day-to-day.
You’ll bring:
- Experience of managing and developing services, ideally within children’s services, social care, education, or a related field.
- A proven ability to lead and motivate teams, bringing out the best in people and creating a supportive culture.
- A solid understanding of safeguarding, Ofsted requirements, and the challenges and opportunities facing disabled children and young people.
- Strong organisational and financial management skills, with the confidence to oversee budgets and resources effectively.
- A relevant Level 5 qualification in Children and Young People / Health and Social Care (or equivalent).
Experience of working directly with disabled children and young people is an advantage, but what matters most is that you share our values: inclusion, respect, collaboration, and a deep commitment to making a difference.
Why Join Kids?
We’re more than just a workplace—we’re a community. We care about your wellbeing, growth, and work-life balance. Here’s what we offer:
The Good Stuff/Benefits
- Join a company that truly cares about your wellbeing
- Enjoy an enviable annual leave package, starting at a generous 25 days and growing each year up to 30 days.
- Option to buy an additional 5 days holiday.
- Enjoy your entitlement to Bank Holidays.
- We've got your back with Maternity and Paternity Pay.
- Rest easy knowing you're covered with our Death in Service plan.
- Invest in your pension plan with the option to top it up knowing that Kids is also contributing 3%.
- Achieve work-life harmony with flexible hours tailored to your needs.
- Unlock exclusive discounts by taking up membership of a perks discount site
- Spread the word and reap the rewards with our enticing "Recommend a Friend" scheme.
- Access confidential support and expert guidance 24/7 through our Employee Assistance Programme, helping you navigate both personal and professional challenges.
- Take care of yourself with Company Sick Pay which you are entitled to from your first day.
- 5 days of paid family/carers leave.
- Salary sacrifice schemes available
- Develop your mentoring skills by either being a mentor or signing up for our mentoring programme.
- Expand your horizons with Kids’ online learning platforms, offering a wealth of professional courses for your personal and career development.
- Apprenticeship programmes available for employees
- Benefit from a colleague engagement programme enabling your voice to be heard.
- Lean on us during difficult times with Bereavement Leave.
Ready to make an impact?
This is your chance to use your skills, passion, and leadership to transform lives. As a Service Manager at Kids, you’ll have the privilege of seeing children and young people with SEND smile, grow in confidence, and achieve things their families never thought possible.
If you’re ready to lead with heart, purpose, and vision, we would love to hear from you.
Please note that we may close the vacancy early if we receive a high volume of applications
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Looking to lead impactful work with a passionate, high-performing charity team? Join Cosmic to shape and deliver life-changing family support.
Based across two world-renowned London hospitals, this role puts you at the heart of vital projects supporting NHS staff, families, children and babies in intensive care. You’ll lead our pioneering post-discharge service, work closely with clinical teams, and ensure Cosmic’s work continues to deliver measurable and meaningful impact. If you're a confident project manager with a head for data, a heart for people, and a drive to improve services where it matters most - we’d love to hear from you.
About Cosmic
Cosmic is a small but mighty children’s charity dedicated to supporting the incredible work of the Paediatric Intensive Care Unit (PICU) and Neonatal Intensive Care Unit (NICU) at St Mary’s Hospital, Paddington, and Queen Charlotte’s Hospital, Hammersmith. We provide vital funding for life-saving equipment, specialist staff training, and pioneering research. We also deliver our own emotional and practical family support services - making a real difference for children and families when they need it most.
The Role
This role will be pivotal in connecting Cosmic with the families we support and our NHS units across both hospital sites, by managing service delivery and fostering continuous engagement. The postholder will lead and coordinate our new Post-Discharge Support service, working closely with families, the NHS Family Liaison Team, and counsellors. They will also be responsible for monitoring and evaluating the outcomes of service delivery projects - focusing on the experiences and impact on both NHS staff and families - while ensuring efficiency and value for money through careful cost assessment.
NHS Engagement & Relationship Management
- Build strong partnerships with PICU and NICU teams to embed Cosmic’s presence, raise awareness, and identify areas for support.
- Collaborate with clinical teams to develop and deliver projects that improve patient, family and staff experiences - maintaining an up-to-date pipeline of funding needs.
- Liaise directly with families on the units to understand their needs and explore how Cosmic can offer practical and emotional support, helping to build trusted relationships and inform future service development.
- Organise engagement activities and events to promote Cosmic across the units, ensuring consistent branding and visibility.
- Represent Cosmic at senior staff hospital meetings, forums and working groups, sharing feedback and opportunities with the wider team.
- Manage project timelines, budgets, KPIs and reporting to senior management and funders.
Engagement Campaigns
- Create, promote and mobilise staff on our units to deliver a yearly schedule of engagement campaigns. Work with staff to develop new and existing campaigns; creating and implementing the plans as appropriate.
- To keep abreast of any key or newsworthy/trending national developments and topics relating to PICU & NICU care and the NHS and develop campaigns as appropriate.
Management of Service Delivery Programmes
- Identify and implement a plan to secure the necessary resources to deliver services, such as recruiting new counsellors for post-PICU support programme.
- Develop, in partnership with the units, service delivery models that include services provided, and their impact.
- Develop project budgets with the COO, monitoring and evaluating them to ensure projects are delivered on budget.
- Oversee ongoing evaluation and development of the service to ensure it meets targets and desired outcomes.
- Work with our supporters and past patients and families in the development of projects and services.
- Work closely with the Family Liaison Team, who will interact directly with families benefiting from the service, to ensure their needs and experiences inform the ongoing development of the project.
Monitoring, Evaluation & Reporting
- Develop and implement data metrics and gathering points to measure and analyse the impact of Cosmic’s services, supporting outcomes reporting and strategic decision-making.
- Utilise strong IT skills for database modelling and data interpretation, ensuring timely data capture in collaboration with clinical staff to enhance service delivery and promote awareness.
- Monitor and report on the impact of Cosmic’s work to support funding efforts and improve overall effectiveness.
Who We’re Looking For
We’re looking for a confident and organised professional who can manage high-impact projects, work effectively with NHS colleagues, and deliver meaningful services for families and staff. You’ll need to be comfortable juggling multiple priorities while keeping a clear focus on outcomes and relationships.
You’ll bring:
• Strong project management skills, with experience of engaging with stakeholders and reporting on services.
• Proven ability to develop and use data metrics to measure programme impact, support service improvement, and meet external reporting needs.
• Confidence in working with clinical teams to gather data, track progress, and interpret complex information for strategic use.
• Experience developing end-to-end processes - from identifying needs and prioritising projects to delivery and evaluation.
• Excellent communication skills and an authoritative, professional manner when representing the charity.
• A collaborative approach to teamwork, including chairing meetings and motivating others.
• The ability to make sound decisions under pressure and communicate them clearly and constructively.
• An understanding of paediatric or neonatal care environments is desirable but not essential.
Why You’ll Love Working with Us
At Cosmic, we’re a small team with a big heart. Every day, we’re privileged to support families and NHS staff when they need it most - often during the most difficult and vulnerable moments of their lives. This role offers the opportunity to be a vital part of that support, making a tangible difference where it truly matters.
• 27 days holiday plus Bank Holidays
• £200 professional development budget annually
• Hybrid working opportunities
• Employee Assistance Programme
• Flexible hours. Core office hours 10am – 4pm
To be considered for the Service Delivery Manager role, please ensure you answer the screening question in full.
How to Apply
To apply for the Service Delivery Manager role, please submit the following:
• A copy of your CV
• Answers to our four screening questions (these form a key part of the selection process)
We look forward to hearing from you!
Cosmic is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Christie Charity is an ambitious and forward-thinking organisation with a loyal supporter base. As an independent charity, everything we do is geared to supporting the renowned Christie NHS Foundation Trust in Manchester to ensure that cancer patients receive the highest level of treatment and care and have access to world leading research and technology.
We are looking for an enthusiastic and organised fundraiser who will be focussed on securing gifts from trusts and foundations. You will have at least 5 years experience of Trust fundraising, as well as researching and writing detailed information. You should be a team player with excellent communication skills and be highly IT literate.
You would be part of a successful, high achieving collaborative team and be joining The Christie Charity at an exciting time, with the launch of key capital appeals enabling us to see a real step change in our income.
The client requests no contact from agencies or media sales.
Proudly supporting and developing Youth Work across the North West and beyond.
We partner with young people and organisations to ensure their voices are heard. We nurture youth work practice, create networks, broker partnerships, and open opportunities for collaboration.udly supporting and developing Youth Work across the North West and beyond.
Our youth voice work enables young people to make a difference individually, locally, regionally and nationally. We are passionate about including young people in decision making and ensuring they have influence over matters that affect their lives.
We are looking for a passionate and experienced Youth Voice & Engagement Manager to lead our work with young people across the North West.
This role will develop and deliver our Youth Voice offer, manage the Youth Voice delivery team, and take the lead in driving the youth voice and engagement element of Synergy, a new National Lottery Community Funded programme.
Working closely with partners and services, the successful candidate will grow youth voice activity, strengthen networks, and create meaningful opportunities for young people to influence positive change locally, regionally and nationally.
Benefits:
- Training and development
- Contributory Pension Scheme
- Employee Assistance Programme and wellbeing initiatives
- Free parking at the office
- 25 days Annual Leave plus an additional day off on your birthday (pro rata)
To improve the lives of young people in the North West of England by providing opportunities for them to engage and become active citizens.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Employee Relations Advisor
Location: Speke, Liverpool (Hybrid – 4 days office, 1 day home)
Hours: Part-time, Monday-Friday, 25 hours per week (Full time equivalent - 35 hours)
Salary: £35,000 pro-rata + 27 days holiday plus bank holidays (pro-rata)
At FRC Group, our mission is simple but ambitious: to End Furniture Poverty. Guided by our values of Bravery, Creativity, Passion, and Professionalism, we combine commercial success with a social heart. Now, we’re looking for an experienced and proactive Employee Relations Advisor to join our People & Culture team and help us create a positive, fair and supportive workplace for everyone.
About the role
As an Employee Relations Advisor, you’ll be the go-to expert for managers and employees on all things employee relations. You’ll provide pragmatic, legally sound advice and manage ER cases from start to finish — from absence and performance issues to disciplinary and grievance matters. You’ll coach managers, contribute to policy improvements, and help us build a culture where colleagues feel valued and supported.
What you’ll do
- Act as a main point of contact for HR and ER queries
- Advise managers and employees on ER matters in line with UK employment law, ACAS best practice and our policies.
- Manage a varied caseload, ensuring fair, consistent and timely resolutions.
- Draft and review case documentation, including letters, reports and records.
- Support the HR Business Partner with proactive interventions to improve employee experience and retention.
- Monitor ER trends and provide insights to shape policy and training.
- Deliver and support manager training on ER and employment law updates.
About you
You’ll have a strong understanding of UK employment law and experience managing a variety of ER cases. You’re a confident communicator, able to build trust at all levels, and you approach challenges with resilience, empathy, and a solutions focus.
Essential:
- CIPD Level 5 qualification (or equivalent).
- Proven experience managing ER cases independently.
- Excellent written and verbal communication skills.
Desirable:
- HR experience in logistics/manufacturing.
- Broader HR generalist experience.
Why join us?
- Be part of an organisation with a strong social mission and clear values.
- A role where your expertise truly makes a difference to people’s working lives
Benefits
- 27 days holiday per year plus bank holidays
- Up to 10% pension match
- Staff purchase schemes
- Medicash health insurance
- Employee assistance program
- Travel passes
- Cycle to work scheme
- Birthday celebrations and meals
- Values awards & vouchers
- 3 paid volunteering days per year
- Free parking
- Death in service
- Enhanced maternity and paternity pay
- Free tea, coffee, and fruit
- Wonderful Wednesdays – Free Toast and gatherings
- Training and Development opportunities
- A great place to work with a positive social impact
Interested?
Apply now and help us make our workplace even better while contributing to a mission that changes lives.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: People and Culture Business Partner - Organisational Change
Location: Based in our Central office in Islington, around a 10 minute walk from Highbury and Islington station. You will also be able to work from home and will be required to make regular visits to our services. Please note that step free access is not available at our central office and some of our other services.
Salary: £44,000
Shift Pattern: Fixed Term contract approximately 8 months, working 37.5 hours per week Monday to Friday between 09:00 - 17:00. You may also be required to work evenings and outside these hours to provide flexibility to our night run services.
About the role
We're seeking an all rounded generalist to join our People and Culture team to support specifically in around areas of organisational change, mainly in relation to managing mobilisations, TUPE, staff consultations and growth. You will use your previous experience in these areas to manage the process of organisational change, working alongside the wider P&C team and managers across the organisation. Some key responsibilities in this role includes:
- Provide high quality support, leadership and guidance to managers and staff for change projects from start to finish.
- Support with matters of employee relations, escalations, and cross specialist areas.
- Provide advice and guidance to colleagues and stakeholders to successfully deliver legally compliant, compassionate, and robust organisational change processes.
- Maintain effective project management resources and timelines.
- Ensure all staff have access to meaningful and accessible employment advice and access to appropriate information, documents, and other resources.
- Ensure all employee life cycle administration, advice, and support is completed and provided to standards.
- Partner with relevant managers and project leads to understand resourcing needs, then support to deliver end-to-end recruitment and onboarding to fulfil staffing needs.
About you
We are looking for someone who has experience in coaching and advising managers and colleagues with legal and internal obligations in relation to HR, you would have proven experience in a similar role at a similar level with responsibilities to this position. You will be a team player, confident in your skills and ability, and able to build rapport with others. Confidentiality will be at the core of what you do, and you will be able to take an objective standpoint to provide the correct advise to others. You will have:
- Experience in managing mobilisations, TUE, de-mobilisations, redundancy consultations, change consultation, and project management
- Working knowledge and understanding of HR procedures and basic employment law practices, and how it applies under UK employment legislation
- Experience in coaching and advising managers in employee relations activities across the full lifecycle including recruitment, onboarding, required learning packages and general ER case work
- Proven ability to juggle multiple tasks and competing priorities within a fast-paced environment
- Excellent communication skills both written and verbal including relationship building
- Attention to detail and quality, with organisation skills
- Proactive nature, ability to make commercially and value-driven balanced decisions, including the use of data to make decisions and reports
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
- Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
- Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Employee Relations |TUPE| Mobilisation |Charity |HR |Human Resources |Change Management |Redundancies |People and Culture |Generalist |Business Partner
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
About Nordoff and Robbins
We stand for music and believe in the value of music for all people in our society. Every day we use the power of music to enrich the lives of people affected by life-limiting illness, trauma, isolation, social exclusion or disability.
Our goal is to bring more people together through the power of music. We can only do this if we pioneer creative new approaches to income generation that help us engage more people and grow our fundraising.
We need courageous, curious, agile, innovative change makers and music lovers like you to make this happen. This role is your chance to help us achieve our ambitious goal of transforming more people’s lives through music.
The culture
If you want to work at a charity with people and music at its heart; that is committed to providing an equitable, diverse and inclusive workplace full of inspiring colleagues who work tirelessly to put those we exist to serve front and centre of everything we do; if you want to work collaboratively with integrity and kindness and are willing to come with us on a journey as we work together, we could be your next team.
Could this be the place for you?
If you are values driven, courageous, curious, agile, flexible, enthusiastic and future focused (without losing sight of the here and now), if you can bring positivity and accountability to your work, if you strive for brilliance, challenges excite you and if you would speak with passion and dedication about our cause we want to hear from you!
About the role
We’re looking for someone who has experience in marketing, communications and engagement for events, gala lunches, fundraising products and campaigns. We want you to bring creativity, insight and energy to help drive the income of the Charity from your marketing and engagement perspective. This could look like selling tickets for events, running campaigns or increasing sign ups to Legacy.
You’ll oversee and be responsible for executing the marketing plans to support events, partnerships, music services, education and our annual campaigns, where you will get support from, and line manage a Marketing and Communications Officer and an Events Marketing Officer.
This role sits within our Engagements and Communications (E&C) team, which is under our wider Income Generation directorate, (other teams include partnerships, events, trust and foundations and business development) which has ambitious fundraising targets as part of a new 5-year strategy.
You’ll be working closely with and leading on projects between teams within Income Generation, such as our award winning Events team and our hugely successful Partnerships team. So if you love the fast-paced nature of events, and the challenge of increasing income through engaging audiences – as well as lots of music – then this role is for you.
What we offer:
3 best things about the job (in our humble opinion)
- Using your skills and experience to improve the health and wellbeing of communities and people through the power of music.
- Working across award winning events like the O2 Silver Clefs and Northern Music Awards, as well as exciting partnerships including PizzaExpress and LW Theatres, using your skills to generate awareness and income.
- Encouraged to bring your bright and bold ideas to the table, helping to drive income and shaping our campaigns and communications.
Oh and lots of musical opportunities - don’t worry, you don’t need to be musical, but you do need to be able to work cross-organisationally with colleagues in all areas of the charity to help bring awareness of our mission, vision and achievements to the world.
· A salary of £45,443 plus £1,500 London Weighting (if applicable) per annum. Total salary £46,943 per annum
· Pension scheme
· 31 days annual leave (pro rata)
· Mix of office based in our North London office (min 2 days per week) and home working
· Salary sacrifice benefits including cycle to work
· A true People First charity with training and career development at our core
· An inclusive culture – and lots of music!
· This role is full time
We have a firm set of Equity, Diversity, Inclusion and Belonging (EDIB) principles and values that we all commit to:
1: ACCESSIBLE TO ALL
Understanding the / Removing any barriers (including barriers in communication methods) to becoming a client, colleague, trustee, student, volunteer, supporter doner or any user/contributor to the services of Nordoff Robbins.
2: PROVIDING EQUITY OF OPPORTUNITY
Giving everyone the right tools and access for salary, promotions, roles, responsibilities, learning, development, and access to a Music Therapist for those at most need.
3: DIVERSE ENGAGEMENT
Reaching our audiences in a multitude of ways including by having conversations with them, and meeting them where they are – be that through services, communications, events, research, resources etc.
4: BE FREE FROM DISCRIMINATION
To ensure we have fair practices, and allow people to speak out, question and challenge language, actions and behaviours of NR as an organisation and those who represent it and to provide channels for them to do so safely.
5: BE VIGILENT, PROACTIVE AND RESPONSIVE
To instil a culture of continual listening, evolving, and learning from people including our clients, their families and our colleagues and students
The client requests no contact from agencies or media sales.
MARKETING MANAGER - FUNDRAISING CAMPAIGNS
Salary: £39,000 - £45,000 per annum
Reports to: Senior Marketing Manager - Fundraising Campaigns
Department: Marketing, Fundraising and Engagement
Location: Stratford, London w/ high-flex (1 - 2 days per week in the office)
Employment type: 12 month fixed-term contract / Internal Secondment
Working hours: 35 hours per week (we are open to compressed hours in this role)
Closing date: Wednesday 1 October 2025, 23:55
Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
At Cancer Research UK, we exist to beat cancer.
We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we we're looking for someone talented, someone who shares our vision, someone like you.
We have an exciting opportunity for you to join us as a Marketing Manager - Fundraising Campaigns. We need you to support the Senior Manager to develop the product marketing strategy, plan, and budget for an exciting portfolio of Social Fundraising Challenges, Stand Up To Cancer, and DIY fundraising. Further to this, you'll manage the delivery of the product marketing plan, meeting KPIs, to time and budget.
What will I be doing?
Supporting the Senior Manager to translate the Fundraising & Marketing operating plan and budget into a product marketing plan and budget
Defining and developing the audiences and product offerings that need activating as part of this marketing plan and manage the development and delivery of cross-channel integrated briefs
Managing the planning, set-up, delivery and analysis of integrated multi-channel campaigns that meet and exceed specific product KPIs
Managing the content and creative production, testing and optimisation process, ensuring campaign assets are fully aligned with Brand messaging and other communications themes
Working alongside the Senior Manager to motivate the Executives and matrix manage specialist Digital Marketing & Delivery teams to deliver activity across channels
Collaborating with teams across Audience & Product Marketing to identify and implement strategic marketing opportunities and ensure holistic supporter journeys for product audiences
Working with digital and data experts from across marketing and the wider organisation to improve communications and better engage our audiences
Managing the continuous testing and analysis of campaigns, spotting opportunities to optimise ongoing activity and making recommendations to improve the effectiveness of future campaigns
Working with the Insight team and Senior Marketing Performance Manager to drive development of the marketing strategy and feed learnings into the planning process.
What skills are we looking for?
Significant experience translating marketing strategy into tactical delivery plans by channel, audience, and budget
Significant experience overseeing the delivery of paid marketing campaigns
Significant experience planning and delivering multi-channel campaigns that meet campaign KPIs
Strong understanding of end-to-end supporter journeys and the role of different channels in fully integrated campaigns
Relevant experience of managing and motivating agencies to drive maximum value from relationships
Relevant line and matrix management experience with proven leadership skills and the ability to manage competing priorities for yourself and others
Data-driven with a strong understanding of UX principles and relevant experience of interpreting results and recommending opportunities for optimisation
Relevant experience of developing highly effective campaign assets for use across channels
Excellent project management skills including resource and risk management
Strong Microsoft Office skills, including Excel and PowerPoint.
What will I gain?
Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive.
In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.
Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.
We don't forget people have lives outside of work too and so we actively encourage a flexible working culture.
Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are working with Andover Mind, a charity that supports people with mental ill health in Andover, Basingstoke and Aldershot and the wider community. They are seeking a Head of Finance and Resources to join the Senior Leadership team as they embark on a new three-year strategy for growth, sustainability and a wider range of support.
The Head of Finance and Resources will lead the financial strategy, operations and finance-related governance of the charity, ensuring financial sustainability and effective stewardship of resources to achieve organisational goals. This is a business-critical leadership role, involving working closely with the Treasurer, CEO and Senior Leadership Team. The successful candidate will be a member of the Senior Management Team and expect to participate in top level strategy for the organisation.
The role of Head of Finance and Resources is critical as it encompasses financial controls, reporting, analysis, budgeting and forecasting; business services: Human Resources, ICT and other systems optimisation, premises, contract oversight, supplier management and procurement as well as team management.
The successful candidate will demonstrate the following:
- Financially qualified or significant QBE
- Proven experience in a senior finance role, ideally within the charity sector.
- Strong leadership and people management capabilities, ideally including people/HR functions
- Expertise in financial strategy, controls, budgeting, and forecasting.
- Advanced analytical skills with the ability to interpret and manage complex financial data.
- Excellent negotiation and relationship management skills.
- Knowledge of charity-specific financial regulations is a plus.
This is a pivotal opportunity to lead a vital function in a values-driven organisation making a difference. If you’re passionate about using your financial expertise to create lasting impact, we would love to hear from you.
For more information, please contact Sandra Smith, Associate Director, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.
Closing date: 01/10/25
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.
St Christopher's is a leading charity for children and young people. We are proud of our history of providing fostering, children's homes and innovative leaving care services across the UK & Isle of Man. We have a passionate commitment to our young people, placing them at the centre of everything we do. We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.
We are an equal-opportunity employer keen to develop an inclusive workforce where people feel they belong. We hope to attract applications from under- represented groups, including people from different cultures, nationalities, socioeconomic backgrounds, ages, disabilities, religions, faith, sex, orientation, childcare responsibilities, and gender-diverse identities.
About the Role
As RHI Manager, you will support the team to provide independent, high quality face-to-face support for vulnerable young people who have been missing from care, whether this takes place for first time and or if this happens regularly in order to minimise risk and reduce the number of incidents of young people going missing from home and care.
You will work closely alongside the Local Authority and wider professional network to understand the reasons that young people may be missing from home or care and identify strategies to minimise the risk. Your working time for this role is split 50% as a Senior Family Support Worker and 50% undertaking management responsibilities.
St Christopher’s Academy
At St Christopher`s we can provide more than just a care job. We can offer you a career where you can develop your skills and knowledge while making a difference to young people’s lives.
When you join St Christopher’s, we will set you up in your career with a tailored development plan. Whether you want to move across to a different service, become a Manager or just explore further your current role, we will support you to map out your career trajectory and help you achieve your professional ambitions. If you want to learn more about St Christopher’s Academy, please visit our website.
We are proud that 84% of all our Team Leaders, Deputies and Managers are internal promotions.
The successful candidate will have:
- A relevant vocational qualification at NVQ level 3 or above (DipSW, CQSW, CSS, Youth & Community etc).
- At least two years’ experience of working with young people and their families in a social care setting.
- An understanding of the Children Act 1989 and knowledge of good safeguarding practice.
- A good understanding of the social issues and challenges that young people face in society
- Awareness of the risks facing young runaways, with particular regards to exploitation and trafficking (i.e. CSE and CCE)
- Knowledge of agencies and resources relevant to supporting families and young people in crisis.
In return we offer:
- Salary of up to £34,700 per annum depending on experience.
- A friendly working environment, a fun, open and honest culture.
- 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
- Industry Leading training programme including access to level 3 qualifications, children’s right and participation, CSE, empowerment, mental health and Social Pedagogy,
- Contributory pension scheme, Enhanced Maternity and Company Sick Scheme.
- BUPA Employee Assistance Programme, offering counselling, financial advice and legal support.
- Interest-free season ticket loan, cycle to work scheme.
- Discount shopping scheme at hundreds of retailers across the UK.
- Discretionary Funded Training Programs.
- Employee Awards based on performance and length of service.
- Fantastic opportunities to develop your career within our range of services.
Recruitment Process
At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements.
Applicants will ideally already be on the DBS Update Service; if this is not the case St Christopher's will carry out a DBS (police) check prior to starting.
Your online application must include a supporting statement addressing the criteria stated in the Person Specification.
For further details about this role, please download the Job Description and Person Specification visit our website.
For more information or assistance during the application process, please contact us.
We advise to apply as soon as possible as applications will be reviewed on a rolling basis and this opportunity might be filled before the stated closing date.
St Christopher’s Fellowship has a minimum age requirement of 21 for roles working directly with children and young people in our residential and semi-independent Homes.
We are a leading charity for children and young people, providing fostering, children's homes and leaving care services across the UK and Isle of Man





The client requests no contact from agencies or media sales.
Project Manager
Fixed Term Contract, ending on 31/12/2027
£43,851 per annum
Hours: 35
Woking GU21 4LL/Hybrid Working
This is a UK based contract and as such, you are required to have the Right to Work in the UK. We unfortunately do not have any opportunities available for sponsorship. Any offer of employment, if applicable, will be subject to receiving evidence of your Right to Work in the UK.
At WWF-UK we’re committed to an inclusive and accessible recruitment process. As a Disability Confident Employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to the Talent Acquisition team via our website.
About the role
We’re looking to recruit a Project Manager to join our Drivers Initiative team.
As Project Manager you will lead the successful delivery of the Environmental Crimes Financial Toolkit project, ensuring it meets timelines, budget, and quality standards. You’ll coordinate resources and risks, build strong relationships across WWF and external stakeholders, and support the development of new funding opportunities.
We’re looking for someone with:
· Proven experience of managing large scale and complex programmes of work, ideally across the full lifecycle.
· Budget and resource management experience.
· Experience in risk management and issue resolution.
· Experience of bringing together a wide range of stakeholders and creating a culture of collaborative working.
· Experience in the conservation, development, or research fields.
· Experience or understanding of the NGO or environmental sector.
· Experience of fundraising, or the ability to quickly learn the key aspects of the role.
· Experience of defining and managing processes, including project management.
· Conservation focused degree or masters or equivalent.
· Knowledge of IWT and Environmental Crime topics.
· Knowledge of financial crimes.
Benefits, rewards & location
The salary for this role is £43,851 per annum. We believe in rewarding our team with more than just a salary. Here’s what you can expect:
· Annual leave starting at 26 days a year, rising one day each year to a maximum of 31 days plus bank holidays
· Flexible working options, to support your work life balance
· 7.5% employer contribution to pension, increased to 10% with employee contribution.
· Training and development opportunities to help you grow
· Regular wellbeing initiatives to support your health and happiness.
This role is hybrid and you’ll be required to be in the office 20% of your contracted hours. The job is based at our UK head office, the Living Planet Centre in Woking, Surrey. The Living Planet Centre is one of the greenest buildings in the UK, and you’ll hot desk among trees and gardens.
About WWF-UK
We’re a global conservation charity with millions of supporters and hundreds of projects around the world.
At WWF-UK, we’re bringing our world back to life. Protecting what’s left isn’t enough. We’re racing to restore nature and prevent catastrophic climate change. And it’s a race we can win with everyone’s help.
We’re courageous, passionate, and driven by science. For more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with.
How to apply
Click the link to apply via our website. You’ll be asked to complete an application form and upload your CV and a supporting statement that tells us why you’ll be a great addition to WWF-UK.
Our Diversity Promise to You
At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself.
We don’t do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way.
We’re proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities.
So, if there’s anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout via our website.
Safeguarding Commitment
Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter. Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent
We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting.
If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do.