Retail jobs

About Us

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are: Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other public spaces are among the most visited attractions in the UK with tens of millions of visits every year.

We are now looking for a permanent Retail Assistant to join our team in our first flagship shop, the Boat House.

The Benefits

• Salary of £25,927 per annum (£13.85/hour)
• 26 days' annual leave (pro rata) plus public holidays
• Learning and development opportunities
• Working in a beautiful location

This is a fantastic opportunity for an enthusiastic, customer-focused individual looking for a role in a stunning location with our flourishing organisation.

You’ll play a key role in driving our retail ambitions whilst forging a rewarding career, all within our first flagship store amidst the peaceful and historic backdrop of Hyde Park as well as being at the forefront of the mobile and pop up activities we will be launching this year across the central Royal Parks.

Found beside the Serpentine lake, our Boat House shop offers a wide range of sustainable, high quality products and product ranges with a modern twist. From keepsakes to outdoor accessories, we are proud of our ethically sourced ranges and products from UK manufacturers, the majority of which are recyclable or have re-purposed elements. We will be taking these ranges out into the Parks as we explore new opportunities for mobile and pop up retail.

We’ll provide you with excellent initial training when you join our welcoming and dedicated team, not to mention all the support you need to get you started.

The Role

As a Retail Assistant, you will support our retail operations, covering our retail shop, pop up and fulfilment roles primarily at the Boat House in Hyde Park and potentially progressing to other outlets.

Supporting the Retail Manager and Supervisor, you will help to meet sales targets, provide excellent customer service and ensure exemplary visual merchandising and housekeeping standards.

You will also process deliveries, fulfil eCommerce orders, support the management of team rotas and create opportunities for upselling, encouraging donations, and support our mobile retail and pop up activities.

Please note, this role will involve lifting and manoeuvring stock.

About You

To be considered as a Retail Assistant, you will need:

• Excellent customer service standards
• Excellent time keeping skills
• A good level of numeracy
• Resilience, energy and a passion for selling
• A proactive, can-do attitude
• To be happy to travel to work in one of the other, central Royal Parks if required.

Other organisations may call this role Retail Customer Assistant, Shop Assistant, Store Assistant, Retail Sales Assistant, or Customer Service Assistant.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.

So, if you are interested in this unique opportunity as a Retail Assistant, please apply via the button shown. Successful candidates will be appointed on merit.

Retail Field Manager - Wales

Location Cardiff

Weekly Hours3 7.5

Job Title: Retail Field Manager - Wales

Location: Cardiff

Salary: £40,429.00 per annum

Weekly Hours: 37.5

Reference: YMC1136472

Are you an experienced and dynamic leader with a passion for retail and community engagement? Do you thrive in a fast-paced, results-driven environment where you can inspire teams and make a tangible difference? If so, we have an exciting opportunity for you to join the YMCA as a Retail Field Manager.

The Role

As a Retail Field Manager, you will oversee a group of charity shops within your designated geographical area, with the goal of maximizing sales, income, and community impact. You’ll manage a team of Shop Managers and Van Drivers to achieve exceptional results. This is a key leadership role that combines strategic thinking with hands-on operational management, all while upholding the YMCA’s ethos, values, and behaviors.

What You’ll Be Doing

Income and Profit

• Conduct weekly store visits, identifying opportunities for improvement and implementing actionable plans to drive sales and profitability.
• Analyse store financial performance and develop tailored strategies to achieve targets.
• Maximize Gift Aid income and ensure compliance with YMCA and HMRC regulations.

Stock and Logistics

• Drive stock generation activities and collaborate with the Stock Manager to secure corporate donations.
• Ensure effective stock processing procedures to maximize sales while minimizing waste.
• Manage the day-to-day logistics of van crews and drivers, monitoring performance using the vehicle management system.

People Management

• Build and lead a motivated, high-performing team, fostering an inclusive and supportive work environment.
• Recruit, train, and develop Shop Managers, Van Drivers, and volunteers to achieve their full potential.
• Address employee relations matters fairly and in line with YMCA policies, working closely with HR to ensure consistency.

Community Engagement and Customer Experience

• Ensure shops are well-stocked, organized, and display a wide range of goods at competitive prices.
• Build strong relationships with local communities to drive stock generation, increase volunteering, and enhance shop visibility.
• Deliver exceptional customer service to donors, customers, and supporters, ensuring that every interaction reflects YMCA values.

Health & Safety and Property Management

• Ensure compliance with health and safety regulations in all stores, conducting regular risk assessments.
• Support stores with property-related matters, ensuring that maintenance issues are resolved promptly and efficiently.

IT and Technology

• Ensure that store teams are proficient in using available technology to optimize performance.
• Troubleshoot IT and technology issues, ensuring timely resolutions to minimize disruptions.

What We’re Looking For

We’re looking for a leader who is as passionate about retail as they are about making a difference in their community. To be successful in this role, you’ll need:

• Retail Expertise: Proven experience in managing multiple retail locations or a large-scale retail operation, with a strong track record of driving sales and profitability.
• Leadership Skills: The ability to inspire, motivate, and develop a diverse team, with excellent communication and interpersonal skills.
• Analytical Mindset: A data-driven approach to identifying opportunities and implementing solutions that improve performance.
• Community Focus: A passion for engaging with local communities to build relationships and enhance the YMCA’s impact.
• Organizational Skills: The ability to manage multiple priorities, meet deadlines, and maintain high standards across all areas of responsibility.
• Compliance Awareness: A thorough understanding of health and safety, property maintenance, and regulatory compliance within a retail environment.

Why Join Us?

At the YMCA, we are proud of our mission to create positive change in local communities. As a Retail Field Manager, you’ll play a pivotal role in helping us achieve our goals while also developing your own career in a supportive and rewarding environment.

In return for your dedication, we offer:

• A competitive salary of £40,429 per annum.
• The opportunity to lead and develop a team within a nationally recognized charity.
• A role that offers variety, challenge, and the chance to make a real impact.
• Access to training and development opportunities to help you grow in your role.
• The satisfaction of knowing your work directly contributes to supporting the YMCA’s mission of helping people reach their full potential.

How to Apply

If you’re ready to take the next step in your career and join an organization that values passion, professionalism, and community, we’d love to hear from you!

To apply, please send your CV.

Join us and be part of a team that’s making a difference—every single day.

Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds.  Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.

Full time (flexible working options available)

Homebased – UK

Closing Date: 17 October 2025

Ref 7173

Save the Children UK has an exciting opportunity for a collaborative and innovative retail leader with extensive multi-site retail management experience to join us as our Retail Business Manager – London, where you will lead a portfolio of shops through major change projects and play a key role in delivering our evolving retail strategy.

If you're a seasoned retail leader who combines emotional intelligence with strong commercial acumen to achieve outstanding results, this opportunity with Save the Children Retail could be the perfect next step in your career.

We're seeking someone who values both brand identity and individuality, while demonstrating strong operational expertise.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the Role

The Retail Business Manager – London offers an exciting opportunity to be at the heart of Save the Children Retail's evolution, playing a pivotal role in leading change, inspiring teams, and bringing our culture and vision to life.

This role will be vital in providing clarity and direction with regards to how we operate (see our How Our Shops Operate document attached), guiding and engaging shop teams to drive the business to optimum operational success, as well as harnessing commerciality and embracing localism in line with each shop's proposition.

Our shops exist to provide a beautiful shopping experience for all the community. They are each unique within our family of propositions but are united in creating an energy and atmosphere, with positivity and kindness, and providing a welcoming diverse environment.

The current shops you'll manage include Barnes, Bermondsey, Blackheath, Chiswick, Clapham, Ealing Green, East Dulwich, Islington, Kew, Primrose Hill, & Teddington, but please note that these shops/locations will change as the business evolves.

About You

Essential skills & experience:

• Significant experience in a multi-site retail management role.

• Excellent people leadership skills with the ability to inspire, coach and develop geographically dispersed teams.

• Experienced in driving and delivering change management including refits, new shop launches or similar retail development projects.

• Strong commercial acumen with the ability to use insight and data to drive performance.

• Confidence working collaboratively and cross-functionally in a dynamic environment.

• Entrepreneurial and driven by results with the ability to recognise and prioritise opportunities with the greatest potential.

• A full, clean UK driving licence and willingness to travel regularly across London.

This role provides an opportunity for someone with relevant experience in a similar role, looking for a fresh challenge and the chance to hone and utilise their skills to make a positive impact.

Closing date: Monday 6th October 2025

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

Shop Manager

Job reference: REQ004517 

£23,581.58 per year

Leamington Spa CV32 4QG

Permanent - 35 hours per week

Make a real difference to the lives of disabled people

Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail experience and are looking for the next step in your career?

If you answered yes to these then we have the perfect opportunity for you.

The role

As Shop Manager of Scope's Leamington Spa shop, you’ll have autonomy to run your shop using your creativity and flair to flourish in our retail environment. Our retail roles are full of variety, and every day is different! One day you might be generating and processing stock and designing an eye-catching window display. The next day you might be recruiting and training our wonderful volunteers. Every day there will be a different challenge that you’ll find extremely rewarding. You will have relevant experience in retail but a great attitude and willingness to learn is just as important.

Permanent, 35 hours

Scope's Leamington Spa shop - 90 Warwick Street, Leamington Spa, CV32 4QG

About you

As Shop Manager you’ll be passionate about retail and have a love of fashion with experience of running a shop, or you’ll be looking for a management role as the next step in your career.

To be successful in this role, you will:

· Be commercial

· Have a can-do attitude and always put the customer’s needs first.

· You’ll be a dedicated team player with a strong work ethic

· Have excellent accuracy and attention to detail.

· Be proficient in the use of Microsoft Office.

Please make sure you explain in your application, with examples, how you can meet these important skills.

We ask you to show an appreciation of Scope’s values and our ambition of an equal future for disabled people.

About working in our shops

Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. Focusing on sustainable fashion, engaging with local communities and leading our volunteers to deliver a great colleague and customer experience, we raise much needed funds to deliver an Equal Future for disabled people and their families.

Shop hours

It’s important for you to know that Scope Charity Shops are open every day. So some weekend and Bank Holiday cover is needed. Our full time hours are 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.

Our values - pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us, please email us via our website. You can find out more about interview adjustments on the Scope website.

Equality, Diversity and Inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities. 

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

· 35 days annual leave

· flexible working (where we can)

· company pension

· excellent training and career development

· strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues

· Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more

One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable.

To apply please visit our website via the link and apply online.

Please note that successful candidates will be subject to an enhanced DBS check.

Application closing date: 27.10.25

The Vacancy

Job Title: Store Manager

Location: Ashford (Brookfield Court)

Salary: £24,765.00

Weekly Hours: 37.5

Reference: YMC1138073

Are you an experienced retailer?

Why not try a new type of retailing where you get to run your own store, inspiring a team of paid staff and volunteers to be proud of everything you achieve together at the heart of your local community and raise money for an amazing charity? If so we have a fantastic opportunity at our Ashford (Brookfield Court) store.

Operating within a fast paced environment, you will work effectively and efficiently to maximise income from sales, gift aid, and other promotional activities plus drive donations from the local area. Delivering a great store offer and standards, inspiring your team to give amazing customer service, you will raise funds for and promote the work of YMCA within the local community.

You will have exceptional organisational skills, creative flair and drive which, along with your commercial awareness, will enable you to motivate, develop and inspire your team of paid staff and volunteers. You will be looking for an opportunity to work in an environment that has challenge, excitement and meaning. This role is varied and no two days are the same.

Why join YMCA England & Wales?

We’ll give you real autonomy in a role that is varied and stimulating and the opportunity for you to use your entrepreneurial skills to raise money and represent YMCA in your area.  

You’ll also get a package that includes:

• Pension
• 28 days annual leave including bank holidays (pro rata for part time staff)
• Regular salary reviews
• Sick pay (after a qualifying period)
• Services to support your physical, mental and financial wellbeing, including an Employee Assistance Programme
• Health shield cash plan

This is an exciting time to join us as we embark on a journey of expansion. We are opening many new stores across England and Wales, Our Charity Shops are unique and offer a wide range of donated products. We are passionate about recycling and pride ourselves in selling over 95% of our donated stock and we don’t sell new goods! If successful, You will be joining an amazing team and receive support and guidance from your Area Manager, Regional Manager, other Store Managers and the wider Retail team at Head Office.

 At YMCA England & Wales, we strive to create a workplace that fully reflects and serves its local community. We want all staff to feel empowered to bring their full, authentic self to work each day. We have diverse teams, we encourage everyone to do their best and support them to reach their full potential.

If you are passionate about improving young lives, this will be the role for you.

Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.

Shop Cover Manager - London

Job reference: REQ004442

Starting full-time salary £23,581.58 a year (£12.96 per hour). Role also includes an additional £1,750 allowance and £5,000 car allowance

Supporting Scope shops based in the London area. It is therefore essential that you can travel within this geographical area. Supporting Scope shops based in the London area

Permanent, 35 hours

Job description

Are you looking for a role with huge variety where no day is the same? Are you able to inspire a team of brilliant volunteers? Do you have retail experience and are looking for the next step in your career?

If you answered yes to these then we have the perfect opportunity for you.

The role

We are looking to appoint a Shop Cover Manager (known internally as Divisional Support Lead) supporting Scope shops in London area. These include: Acton, Basildon Bexleyheath, Camberwell, Camden, Clapham Junction, Dartford, Fulham, Ruislip, Surbiton, Tolworth, Walthamstow and Woolwich. It is therefore essential that you can travel within this geographical area.

This is an exciting role working closely with the fantastic shop teams to enable our shops to trade when there is absence and maintaining and improving the running of our shops day to day and enable us to maximise sales and profit.

Our retail roles are full of variety, and every day is different! From generating and processing stock to designing an eye-catching window display or recruiting and training our wonderful volunteer team you’ll find every day challenging but extremely rewarding. You will have relevant experience in retail but a great attitude and willingness to learn is just as important.

About you

As Divisional Support Lead, you’ll be passionate about retail and have a love of fashion with experience of running a shop, or you’ll be looking for a management role as the next step in your career and be comfortable working closely various shop teams.

To be successful in this role

· You’ll need a commercial, can-do attitude and always put the customer’s needs first.

· You’ll be a dedicated team player and be able to work with different retail shop teams and volunteers

· Possess a strong work ethic

· Have a great attention to detail and have a creative eye for displays.

· Be proficient in the use of Microsoft Office

Please make sure you explain in your application, with examples, how you can meet these important skills.

We ask you to show an appreciation of Scope’s values and our ambition of an equal future for disabled people.

About working in our shops

Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. Focusing on sustainable fashion, engaging with local communities and leading our volunteers to deliver a great colleague and customer experience, we raise much needed funds to deliver Everyday Equality for disabled people and their families.

Shop hours

It’s important for you to know that Scope Charity Shops are open every day. So some weekend and Bank Holiday cover is needed. Our full time hours are 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.

Our values - pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us, please email us via our website. You can find out more about interview adjustments on the Scope website.

Equality, Diversity and Inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities. 

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

· 35 days annual leave

· flexible working (where we can)

· company pension

· excellent training and career development

· strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues

· Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more

One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable.

How to apply

Please visit our website via the link and apply online.

Please note that successful candidates will be subject to an enhanced DBS check.

We welcome all applications by 

We are looking for someone to join the team as a Retail Superstore Supervisor in our Abbey Wood Superstore.

Are you someone who thrives in a fast-paced retail environment, passionate about charity, and ready to take the next step in your career? If you’re organised, proactive, and love leading a team to success, we’d love to hear from you!

This is a fantastic opportunity for someone who is commercially minded, hands-on, and driven to make a real difference. You’ll be part of a dynamic team working for one of Bristol’s most cherished charities, helping to generate vital income through our retail operations.

The details:

• Working 37.5 hours, 5 in 7 days
• Salary: £25,633 - £26,620 per annum, dependent on experience
• Permanent position

Key responsibilities:

• Support the Shop Manager and Assistant Manager in leading the team to achieve sales and performance targets
• Deliver excellent customer service and maintain high shop standards
• Deputise for the Manager when required, using initiative and sound judgement
• Drive commercial decisions using data and retail systems
• Recruit, train and retain a multi-skilled team of volunteers
• Ensure compliance with health & safety, gift aid, and operational procedures
• Promote the hospice’s values and build relationships within the local community

What we are looking for:

• Retail experience and at least 12 months of leadership experience
• Commercial awareness and strong numeracy skills
• Excellent communication, customer service, and team leadership abilities
• Confidence using MS Office, Teams, and retail systems
• A proactive, flexible, and organised approach
• A genuine interest in charity retail and second-hand goods
• Ability to work independently and collaboratively

We know the 'perfect candidate' might not tick every box, so if you're excited about this role and have most of the skills or experience we're looking for, please apply — you could be just who we need!

Due to the nature of the work, this role is exempt from the ROA and requires a Disclosure and Barring Service check.

We are looking for a highly skilled and visionary senior leader, with a proven track-record of financial and business management and the creation of robust and innovative financial and operational strategies. The Senior Finance Lead will be a member of the senior leadership team, entrusted with strategic responsibility and supervising day to day management of the financial and commercial operations across the business including the shop, café, nursery, admissions and educational courses. The Senior Finance Lead will conduct rigorous analysis of financial data, trends and performance metrics to derive insights and offer recommendations for informed decision making.

Responsibilities will include overseeing the organisation's financial and operational activities and ensuring robust financial systems and processes are in place throughout the Trust, working collaboratively with the CEO and senior management to form a financial, retail and business strategy, act as Company Secretary to the Trust and lead on GDPR and information security.

In return Great Dixter offer a market rate salary and benefits package. To apply, please send a full cv with a covering letter outlining your suitability for the post.

Early applications are encouraged; interviews may be staged and we may choose to appoint at any time during the application process.

Area Manager

Permanent, 35 hours

£36,429.86 a year This role will also include a Car allowance of £5,000 per annum.

London

We are looking for an experienced Area Manager to lead and support dedicated shop teams in the London.

In this pivotal role, you will inspire, guide, and empower your shop teams to perform at their best. Through strong leadership and a hands-on approach, you’ll drive commercial success while building teams who are passionate ambassadors for Scope in their local communities.

Permanent - 35 hours per week (Monday - Friday does include quarterly weekend working). Some home working is involved.

The role will be supporting 13 Scope shops in London. These include: Acton, Basildon, Bexleyheath, Camberwell, Camden, Clapham Junction, Dartford, Fulham, Fulham, Ruislip, Surbiton, Tolworth, Walthamstow, Woolwich.

Overnights stays and travel will be an expected part of the role.

The role

The role is ideal for someone who has experience as an Area Manager, especially if you have worked in fashion or the charity sector. We also welcome candidates from a retail leadership background who have transferable skills, a positive attitude and a willingness to learn.

Key responsibilities of the role will include:

· Maximise sales and effectively manage expenditure to achieve profit targets.

· Oversee shop teams composed of both paid colleagues and volunteers to drive performance.

· Support and deliver key activities from the Retail Strategy and Business Plan.

· Identify and develop the potential of colleagues across the Area.

· Build effective working relationships and work collaboratively with internal and external stakeholders.

· Positively promote Scope with the public in the local community

About you

· You will be passionate about retail

· You will have a love of sustainable fashion and bring extensive, multi-site experience managing a large team.

· You will be commercial, resilient, have a can-do attitude and be a great coach and an inspirational leader. 

· You will be a dedicated team player with a strong work ethic, a great attention to detail and solid reporting skills.

Please make sure you explain in your application, with examples, how you can meet these important skills.

We ask you to show an appreciation of Scope’s values and our ambition of an equal future for disabled people.

About working in our shops

Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. Focusing on sustainable fashion, engaging with local communities and leading our volunteers to deliver a great colleague and customer experience, we raise much needed funds to deliver an Equal Future for disabled people and their families.

Shop hours

It’s important for you to know that Scope Charity Shops are open every day. So some weekend and Bank Holiday cover is needed. Our full time hours are 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.

Our values - pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us, please email us. You can find out more about interview adjustments on the Scope website.

Equality, Diversity and Inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities. 

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

· 35 days annual leave

· flexible working (where we can)

· company pension

· excellent training and career development

· strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues

· Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more

One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable.

Please note that successful candidates will be subject to an enhanced DBS check.

Application closing date - 17/10/2025

We are excited to be bringing the legendary Choose Love Shop back to London’s Regent Street this winter. This is the ultimate charity store where customers can buy essential items for refugees like hot meals, winter coats for children and sleeping bags. Instead of taking them home, each purchase buys an item for someone who truly needs it. Customers can also buy Choose Love merch as well as fabulous fashion and beauty donated by stylists, brands and celebrities. At the Choose Love shop the world is a better place with every purchase. Last year’s we raised over $1.1 million for our life-saving work and this year’s shop promises to be bigger and better than ever!

The Deputy Store Manager is a key part of the team representing Choose Love in the exciting winter fundraising period. You will support the Store Manager in monitoring and managing the Choose Love store in London. Your primary remit is raising much-needed funds to help Choose Love reach their fundraising target this winter. You will supervise 2 Sales Assistants and engage with customers and volunteers to ensure everyone feels valued and welcomed. It’s not a traditional retail environment - it’s a joyful experience to be in the store, and you’ll help make it memorable.

Alongside the Sales Assistants, you will interact directly with customers at the store, processing card-only donations and answering any questions. You will also need to help coordinate corporate and community volunteers when they arrive on ‘shift’ and provide them with a thorough training briefing before they begin their shift. You will manage merchandise stock and keep the store looking tidy and slick.

Age UK is recruiting! With over 250 locations across the UK, our stores raise funds for some of the incredible services and support provided by the charity.

We have an exciting opportunity to join our fantastic Kentish Town team as an Assistant Manager.

Our amazing Assistant Managers support our Store Managers in all aspects of the business, helping to guide and support our valued team of Sales Assistants and volunteers while ensuring customers are provided with an exemplary shop experience.

If you have a passion for retail and would like to use your skills within a charity that supports thousands of older across the UK, then this may be the role for you!

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

You will have:

• The ability to work collaboratively and consultatively with the Shop Manager
• Ability to lift and carry bags of stock up to 10kg's.
• Be able to lead a team of volunteers and staff
• Ability to delegate and coach staff
• Excellent customer services skills
• The ability to manage time under conflicting priorities
• IT literacy and numeracy skills

Ideally you will also have:

• The ability to understand and establish successful retail processes
• Ability to understand basic financial reports
• Experience in a customer facing role

What we offer in return:

• Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme
• Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Car Benefit scheme, Cycle to Work scheme
• Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
• Blue Light Card scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

Supporting statements and anonymisation

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Job Title: Office Support Assistant

Team:Fundraising, Communications, Retail & Reception

Reporting to Director of Fundraising, Communications, Retail

Hours:                              30 hours per week 

Period:                             Permanent Contract

Salary:£28000.00 Pro rata'd to 4 days a week

Full time, permanent contract, 4 days a week, 30 hours per week, 7.5 hrs per day, paying £28000.00 per annum (pro rata'd to 4 days a week). Fully office based role.

Are you looking for all round experience to work in a dynamic team in a Global Charity? An opportunity awaits the right candidate who can multi task to work in income processing, fundraising, digital/social media work and database use.

Mothers’ Union has  4 million members in 83 countries and our members have been empowering communities to combat poverty, speak up for social justice and improve wellbeing of those around them for more than 145 years. Family and community are at the heart of all we do, ensuring any change is relevant and lasting. We are proud that through our 4 million members acting as volunteers we are able to understand and support in the region of 1 million people each year, giving them the skills and knowledge to transform their own lives for the better.

The Fundraising, Communications, Retail Team & Reception

The Team is responsible for fundraising for the charitable work of Mothers’ Union and for communicating our work internally and externally in various formats and media platforms, resourcing dioceses, building membership, and providing a first point of contact for all callers and visitors to Mothers’ Union.

The Role

The successful candidate will primarily work with the Fundraising, Communications, Retail Team and perform Reception duties.

This role is a permanent Contract, 4 days a week . The role is based at our head office in Central London. Since this is a 100% office based role, no home working option is available.

Who we are looking for:

We’re looking for someone with great people and customer service skills, as well as drive, initiative and determination. You’ll be diligent with details and accuracy, and have a dynamic approach to your work. You will be a natural problem solver and a multi tasker always looking to improve.

Main Responsibilities 

Reception Duties

• Ensure a high levels of customer service is always maintained.
• To ensure reception area is well-maintained, tidy and presentable at all times.
• Call handling and redirection.
• Greeting visitors; providing face to face information and signposting.
• Greeting conference delegates; ensuring they are signed in, have relevant security badges, and information regarding allocation of meeting rooms and their location.
• To update the meeting rooms’ presentation notices and door signs as necessary.
• To liaise with the Conference & Facilities team to arrange any on-the-spot meeting room requests or other enquiries.
• To receive visitors of Mary Sumner House tenants and informing the relevant tenant of visitor’s arrival.
• Ensure all visitors observe the necessary security and health & safety procedures, including the visitors log.
• Maintain building security by following safety procedures and controlling access via the reception desk.
• Receive, sort and distribute post/deliveries.
• Organise the mailing out of letters and parcels as required.
• To assist the Conference & House Co-ordinator and Conference Facilities Technician when needed.
• In the absence of the Conference & House Co-ordinator, to cover the bookings and administration of meeting rooms, liaise with the facilities team to ensure meeting rooms are set up as required and refreshments and a/v equipment are in place and operational.
• To provide general administrative and coordination support related to the building and teams across the organisation. 

Membership/Supporter Care and Income Processing

• Be the first point of contact for retailby phone, letter or email and responding to these in a timely manner.
• Ensure high levels of customer service are always maintained.
• To acknowledge all fundraising income received from various sources (cheques, cash, online giving).
• To provide retail external fulfilment providers with information and support required to enable them to meet their fulfilment KPI of 1 to 3 working days, reporting any issues to the retail manager.
• To carry out retail administration duties including but not limited to the processing of all information relating to the organisational finance system.

Fundraising, Data and Database

• Support with the administration, booking, planning and delivery of income generating events.
• Produce materials to support community fundraising activity in line with agreed appeals and events.
• To work alongside the Database Manager to maintain the data architecture and quality of the database at all times.

General

• To manage the bookings diary for Mothers’ Union’s displays and banners.
• Provide administrative support to the Director of Fundraising, Communications and Retail around team meetings.
• To actively be involved in any projects undertaken by the team and contribute as required or directed by the Director of Fundraising, Communications and Retail.
• To contribute to team meetings and organisational priorities.
• To provide general administrative and coordination support related to the building and teams across the organisation.

Skills & Experience

• Experience of working within an office or customer service environment is essential.
• Experience of working with Excel is essential.
• Working within the Charity sector is desirable.
• Pleasant and efficient telephone manner. Ability to interact in a friendly and
• Personable manner with external clients, tenants and staff.
• Experience of working at a reception will be an advantage.
• Knowledge/experience of working in a conference facility and advantage.
• Good computer skills and of MS Office software, MS Outlook, Teams and Zoom.
• GCSE or equivalent passes in English and Mathematics.

Personal Attributes

• Ability to work largely self-directed and use initiative.
• Excellent interpersonal skills - ability to communicate efficiently, confidently and sensitively to a wide range of people both verbally & written.
• Good organizational skills – proven ability to effectively prioritise workloads and meet deadlines.
• Team player, flexible, enthusiastic.
• Reliable and punctual.
• An excellent team player.
• Prioritisation and time management.
• Able to demonstrate an understanding of the core values of the Mothers' Union.

Work Location

This role is based at our head office in Central London. Since this is a 100% office based role, no home working option is available.

Benefits

• 25 days of annual leave (full time) plus up to 4 days of leave (full time) given at the discretion of Mothers’ Union.
• Employer pension contribution of 6.5%.
• Enhanced maternity, paternity and adoption pay.
• Two volunteering days per calendar year.
• One away day per calendar year.
• Enhanced sick pay.
• Bereavement leave & Compassionate leave
• Season ticket loan.
• Cycle to work scheme.
• Employee assistance programme.
• Eye care voucher and an allowance towards glasses.

How to Apply

If you are interested in this position, please apply by sending your CV and a Cover. The Cover Letter should clearly outline how your skills match the main responsibilities of the role. Please note – only applications with a cover letter, alongside a CV, will be considered.

Application Deadline

The closing date for applications is 22 October 2025 . Due to the number of applications we may receive, we will not be able to individually respond to each applicant. Kindly note, we will only be getting in touch with the applicants shortlisted for an interview. We aim to get in touch with the shortlisted candidates after the application deadline.

We will start interviewing suitable candidates as we go along and reserve the right to close the advert before the deadline in the event we select a suitable candidate.

Equal Opportunity

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.

Are you an experienced mixed-methods researcher passionate about turning research into real-world impact?

Do you thrive on delivering actionable insights to address complex business challenges?

About the role

The Customer Insight and Analysis team champions insight-led decision-making at British Heart Foundation (BHF). As our Research Manager, you will act as a strategic insight partner to teams across BHF including brand and marketing, fundraising, retail and medical. You will play a vital role delivering insight that directly informs strategic and operational decisions, such as by helping colleagues access the insight they need to grow, innovate and improve our products and services.

You will lead a wide variety of research projects end-to-end, including designing research approaches and materials, conducting fieldwork and analysis, and delivering findings. Your work will ensure insights are accessible, actionable, and drive effective decision making. You will manage both in-house and outsourced quantitative, qualitative and mixed-methods projects, with responsibility for stakeholder engagement, procurement and quality assurance.

This is a key role in a collaborative and forward-thinking team, helping ensure BHF’s work is driven by high-quality and timely intelligence.

About you

You are a naturally analytical thinker and an excellent problem solver. You bring a broad and extensive mix of experience across quantitative and qualitative research methods, such as surveys, in-depth interviews and focus groups.

You have led research across a range of business functions and are confident designing research approaches and materials to meet complex insight needs for stakeholders at all levels.

You are committed to conducting research to the highest ethical standards, with a strong understanding of the UK GDPR and a focus on accessibility and inclusivity in research design.

You bring:

• Experience in selecting and adapting research methods to meet diverse business needs, such as brand tracking, creative testing and proposition development
• Strong skills in questionnaire design and experience using survey software
• Strong consultancy experience and the ability to act as a trusted advisor across the organisation
• Proven ability to build effective relationships and communicate insight with impact
• Knowledge of ethical and inclusive research practices, and the UK GDPR
• Excellent project management skills and experience handling multiple priorities in a fast-paced environment
• Experience of identifying and implementing improvements to research processes and ways of working

Working Arrangements

We are recruiting two roles: one permanent and one 12-month fixed term contract.

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

About us

Everything we do comes back to funding lifesaving research for all heart and circulatory conditions including heart failure, stroke and vascular dementia. Every hour of research we’ve ever funded, every item we’ve ever sold, every campaign we’ve ever run, all the support we’ve ever given. The donations we receive are used to make people’s lives healthier and longer.

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Benefits
We offer our staff generous benefits, such as: 

• 30 days annual leave plus bank holidays. 
•  Private medical insurance, dental health cover, and money towards gym membership.
• Pension scheme with employer contribution up to 10%.
• Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
• Life assurance.
• Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them. 

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.

Interview process

The interview process will consist of three stages. First, shortlisted candidates will be asked to complete a 45-minute timed task. Those who are successful in this assessment will be invited to attend the first stage interview, which will be held over MS Teams between 29-31 October 2025. Candidates progressing from this stage will then be invited to a second interview in-person at our London Office (NW1 7AW) on either 13 or 14 November 2025.

We’re recruiting an interim Head of Retention Marketing and Customer Journeys on a 12-month fixed term contract to lead a key transformation project.

In this role, you’ll be responsible for managing the second-largest income stream at the BHF, from our existing donor base while delivering adoption of the Adobe marketing stack.

You’ll lead the adoption of  Adobe Campaign and CDP in the Retention and Customer Journey Team, coaching the team on developing data led strategies to inspire support from our customers to power lifesaving research, taking them on a cross channel journey to drive greater engagement with our cause and working with our Digital Teams to bring these journeys to life.

Managing income across our loyal regular giving base, our new lottery player base as well as our cash donor, raffle (Give Help) and retail, volunteering, event participant bases (Achieve Goals), your objective will be to grow income from our existing customer groups using cross sell, upsell and engagement communications to improve lifetime value, taking a customer centric approach.

This role is also key to to ensuring that our customers know where they can get help from the BHF, be it access to health content, to learn CPR or contact our Heart Helpline (Get Help).

Leading a talented below-the-line marketing team across our Give Help, Get Help and Achieve Goals objectives, you’ll also work closely with colleagues in our above-the-line teams to take an integrated approach to key comms moments.

About you

You’re a strategic marketing leader with a proven track record in customer retention, journey optimisation, and multi-channel growth. You’ve led teams through transformation, embedded new platforms, and delivered measurable impact.

You bring expertise in CRM, product marketing, and customer data strategy, with a passion for customer-centric marketing that drives engagement and long-term value. Experience with Adobe is ideal, but we would also value experience in platforms like Klaviyo, Bloomreach, Intuit (Mailchimp), Salesforce Marketing Cloud, or HubSpot and an understanding of the capability they have to drive personalised marketing

You’ll also bring:

• Strong working knowledge of customer data, CRM, and product marketing, with experience developing retention and journey campaigns across email, SMS, direct mail, and data-led channels.
• Proven success as a people manager, with a track record of delivering change, building high-performing teams, and driving revenue growth.
• Ability to foster collaboration across teams and stakeholders, and experience managing external agencies through complex CRM and below-the-line marketing projects.
• Commercial and financial acumen, including budget modelling and P&L management.
• Experience working with data science teams to uncover customer insights and translate them into actionable strategies—paired with excellent storytelling and briefing skills to deliver impactful, optimised campaigns.

Working arrangements 

This is 12-month fixed term contract covering family leave. Start date ideally in December 2025, although there can be some flexibility.

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

About us

Everything we do comes back to funding lifesaving research for all heart and circulatory conditions including heart failure, stroke and vascular dementia. Every hour of research we’ve ever funded, every item we’ve ever sold, every campaign we’ve ever run, all the support we’ve ever given. The donations we receive are used to make people’s lives healthier and longer.

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Interview process

The interview process will consist of two stages. First stage interviews will be held over MS Teams on w/c 21 Oct 2025. For those successful, there will be second stage interviews in-person at our London Office (NW1 7AW) on w/c 4  Nov 2025