Retail manager jobs in london, greater london

Princess Alice Hospice is one of the top ten adult hospices in the UK, providing specialist palliative care and support to a community of more than a million people living in Surrey, South West London and Middlesex. 

The Night Response Team (NR) provides specialist on call palliative nursing care between the hours of 22.00 and 08.00, 7 days a week for palliative care patients known to Princess Alice Hospice.

The Team also provides nursing care and assistance to palliative and general patients who are referred from the district nursing service, the OOH’s service (111), local ambulance services SECAMB and LAS, Mole Valley Telecare and Tunstall Community Alarm services. This includes palliative patients who are not known to PAH. Night Response visit patients in their own homes as well as in care and residential homes.

A Night Response shift will be covered by two members of staff per night, usually one RN and an SHCA, occasionally two RN’s.

We are based in an office on the in-patient unit at the Hospice. We receive calls, provide information, support and advice to patients, families, and other health care professionals, whilst visiting patients as required throughout the night.

The Night Response Service brings the skills and expertise of our highly trained and dedicated specialist team directly into the patients homes. This allows patients, their families and carers access to the vital support they need at home, when time matters most, providing the opportunity for patients to remain at home and reducing the need for hospital admissions.  

 About the role: 

We are looking for an experienced, proactive, dynamic and versatile Staff Nurse with excellent interpersonal, communication and telephone triage skills, to join our Night Response Team.

Experience in caring for patients who are terminally ill is essential. You will need to be able to work autonomously and have an excellent understanding of care provision in the community and be involved in auditing the service provided. 

You will need a full driving license with a maximum of 6 points for use of the hospice vehicle (automatic)

About you:  

You will be motivated, a flexible thinker, and able to adapt to new ways of providing care to reach more patients within the community. You will have excellent communication skills and enjoy assessing the needs of patients, families, and carers. 

If you are enthusiastic, personable and share our values and care about making a difference in the last years of someone’s life, we look forward to hearing from you! 

As well as joining a caring organisation where you will be able to make a difference for our patients and their families, some of our employee benefits include: 

• 27 days’ annual leave plus recognised public holidays - rising to 29 days after 5 years’ service and 33 days after 10 years’ service (pro rata for part time)
• educational and professional development opportunities (we have an on-site Education Team)
• monthly group reflections via Schwartz Rounds sessions
• free on-site parking
• tranquil Hospice grounds
• clinical supervision (regular and we ensure its protected time)
• subsidised meals at our on-site restaurant
• Employee Assistance Programme
• access to the Blue Light Card discount scheme
• access to our Group Pension Scheme
• in-house laundry of uniforms, plus excellent changing facilities (with showers, fresh towels, and hairdryers)
• wellbeing care - we provide a programme of activities, opportunities, and guidance to inspire and support our employees to live a healthy life, at home and at work.

For an informal discussion about the role please contact Sallyann White, Night Response Team Lead or People Services.

Please note: Our vacancies are subject to eligibility to work in the UK. We are a small organisation with limited funds and therefore, we are not able to employ you if you are outside the UK as we are not able to obtain a work permit or visa sponsorship on your behalf.

At Princess Alice Hospice we are passionate about creating an inclusive workplace that values diversity. We are fully committed to equality of opportunities, and we warmly welcome applications from all backgrounds and cultures.

We are signed up to the Disability Confident scheme and we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We are a place where you can be you.

Please visit our Privacy Notices section to understand and be aware of how we use the data you provide to us.

All of our vacancies except from retail are subject to a relevant DBS check.

Position: Volunteer Coordinator
Type: Full-time (35 hours a week), permanent 
Location: Office based in London with flexibility to work from home
Salary: £26,384* per annum plus excellent benefits
Salary Band and Job Family: Band 1, Charity 

*you’ll start at our entry point salary of £26,384* per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months. 

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

Are you passionate about engaging communities and empowering volunteers? The MS Society is looking for a Volunteer Coordinator to support our Community, Events & Retail Fundraising team. You’ll play a key role in recruiting, supporting, and developing volunteers, helping us achieve our mission of improving the lives of people affected by multiple sclerosis. 

As a Volunteer Coordinator, you will: 

• Plan and manage volunteering opportunities across our income generating activities. 

• Recruit and onboard new volunteers, ensuring an outstanding experience. 

• Create and deliver engaging volunteer campaigns to grow our community. 

• Support and maintain strong relationships with volunteer organisations and local partners. 

• Monitor and improve volunteer engagement and retention to strengthen our impact. 

About You 

We’re looking for someone who: 

• Has experience working with and recruiting volunteers. 

• Can build strong relationships with diverse communities. 

• Has excellent organisational and communication skills. 

• Is confident using IT systems, including Microsoft Office and CRM platforms. 

• Is creative, enthusiastic, and passionate about supporting the MS Society’s work. 

Join us in shaping a stronger volunteer community that will drive our fundraising efforts and help us continue delivering vital support and research for people affected by MS. 

Closing date for applications: 9:00 on Thursday 8 May2025 

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Community Alcohol Partnerships (CAP) is looking to engage the services of a results-oriented consultant with great people skills to set up CAP projects in high harm areas.

About Us

CAP sets up and supports local partnerships that aim to reduce alcohol harm in children and young people, improve their health and well-being and enhance their communities. Our mission is to create an alcohol-free childhood for all children and young people.

Role Overview

The successful applicant will have a track record of building effective partnerships, the people and communication skills to involve and engage a wide range of local stakeholders and the leadership and project management skills to support projects through each phase of their lifecycle including baseline evaluation, action plan delivery, post intervention evaluation and maintenance/sustainment. After a short familiarisation period the successful applicant will be expected to oversee fast-track development of new CAPs in priority areas and take responsibility for all aspects of their management with minimal supervision.

A key requisite of the role will be the ability to forge effective public/private sector partnerships between statutory agencies, schools, youth charities and retailers following the CAP model and evaluation framework. The successful applicant may come from a police, public health, education, local authority or other relevant background.

Key Responsibilities

· Proactively identify opportunities for new CAPs and facilitate set up of new CAPs in priority areas.

· Ensure that all new CAP projects carry out appropriate and timely interventions and evaluate all activity in line with the CAP evaluation toolkit – including a baseline and post intervention evaluation.

· Raise the profile of CAPs in Scotland and ensure that their impact is recognised by key stakeholders.

Specific duties to include the following:

o Represent CAP at all operational meetings.

o Ensure that Retail of Alcohol Standards Group (RASG) member companies play a full delivery role in each CAP where they operate as businesses.

o Liaise as appropriate with strategic leads within local enforcement authorities and other partner organisations to initiate and complete agreed actions.

o Encourage all projects to achieve positive local media coverage including via social media and regional news/broadcast media.

o Ensure that all projects carry out as a minimum a baseline (pre-CAP) evaluation and post intervention evaluation following the CAP evaluation framework and project management survey tools.

o Produce a monthly progress report on all schemes and pipeline activity.

o Attend and participate in regular CAP update meetings on Microsoft teams (x12 pa).

o Assist with event planning and profile-raising opportunities such as MSP visits to CAP projects.

Skills, attributes and experience

• Essential to the role will be the ability to persuade key stakeholders at local and national level of the need to address underage drinking problems and to facilitate effective and dynamic local partnerships involving any/all of the following sectors: local authorities, education, child protection, social services, public health, Alcohol and Drug Partnerships, police, retailers and licensing.
• Excellent organisational and sound project management skills.
• Great people skills with the ability to build consensus and motivate partners to play a role in timely delivery of an agreed action plan.
• Act as an ambassador for CAP at meetings and events including parliamentary events.
• Excellent presentation and all-round communication skills.
• Capable administrator with the ability to keep accurate records including data collection around outputs and impact evaluation.

Remuneration: Consultancy fee of £320 per day depending on experience. Work will depend on ability to generate interest in setting up new CAPs but we anticipate as a guideline engaging a minimum of 2.5 days of consultancy per week or around 100 days per annum. All reasonable and agreed travel expenses will be paid in line with invoice arrangements.

The focus of parkrun’s Communications Team is to make sure that parkrun’s communications are ‘always on’, accessible, inclusive and reaching those that too often are under-represented. The team also provides first-class support and guidance to the entire charity, working closely with outreach, and with our commercial team, which covers fundraising, partnerships and retail.

Working closely with the junior parkrun Impact and Engagement Manager, the Senior Communications Officer will proactively lead and shape the marketing communications activity for junior parkrun. They will provide expert communications project management to plan, deliver and report on a variety of internal and external campaigns. The role has a particular focus on junior parkrun, with the aim of increasing participation amongst groups that are marginalised from opportunities to take part in social, physical activity, and who may be inactive/less active or in lower states of health.

Are you interested in joining an International Development Charity to work on its individual giving programme? If so, you will be joining at an exciting time for Mothers’ Union, as we prepare to celebrate our 150th anniversary in 2026.

Founded in 1876, Mothers’ Union is a women-led volunteer movement, with a membership of 4 million people around the world, 36,000 of whom live in the UK and Ireland. Based on Christian fellowship, members express their faith through action in their local communities, aiming to create a world where every individual can reach their full potential, by stopping poverty, injustice and violence.

You will be responsible for the implementation and day to day project management of the individual giving programme across our existing and new fundraising products, including our regular giving F2F activity, tribute funds and appeals programme.  As part of a small individual giving team you will be working under the direction and authorisation of the Head of Individual Giving.

The Individual Giving team is responsible for income generation from individual supporters and members, using a range of direct marketing techniques via both online and offline channels. This is an exciting time of growth and opportunity for Mothers’ Union and we are looking for an enthusiastic person to take on this challenge and join our successful team.

Key Responsibilities:

• Assist in the implementation of Mothers’ Union’s fundraising strategy as defined by the annual Individual Giving fundraising budget and plan.
• To maintain professional standards whilst representing Mothers’ Union, ensuring both the reputation of the charity and adherence to our fundraising standards are maintained.
• To ensure good communication with F2F agencies, internal team members and the public by making sure that external communication channels are kept up to date.
• To be the primary point of contact for all supporter enquiries and complaints related to face to face fundraising.
• Managing and inspiring members and volunteers to support fundraising activities.
• To be proactive in keeping up to date with industry trends and changes.

Please refer our job description for more information.

Benefits

• 25 days of annual leave (full time) plus up to 4 days of leave (full time) given at the discretion of Mothers’ Union.
• Employer pension contribution of 6.5%.
• Enhanced maternity, paternity and adoption pay.
• Two volunteering days per calendar year.
• One away day per calendar year.
• Enhanced sick pay.
• Bereavement leave & Compassionate leave
• Season ticket loan.
• Cycle to work scheme.
• Employee assistance programme.
• Eye care voucher and an allowance towards glasses.

Work Location/Hybrid Working Pattern

This role will be based at our Head Office in central London. Mothers’ Union operates a hybrid working model. Staff are required to work an aggregate minimum of 90 days per calendar year (pro rata for part timers) at our Head Office, Mary Sumner House in central London. Tuesdays are our anchor days where every staff member is expected to be at the office. The 90 days includes anchor Tuesdays. In addition, Thursday is a core working day where part time staff are expected to work, either at home or from the office as needed.

How to Apply

If you are interested in this position, please apply by sending your CV and a Cover Letter via Charity Job. The Cover Letter should clearly outline how your skills match the main responsibilities of the role. Please note – only applications with a cover letter, alongside a CV, will be considered.

Application Deadline

The deadline for applications is 14 May 2025 at 5:00 pm. Due to the number of applications we may receive, we will not be able to individually respond to each applicant. Kindly note, we will only be getting in touch with the applicants shortlisted for an interview. We aim to get in touch with the shortlisted candidates after the application deadline. We will be conducting interviews for suitable candidates as we go along and may fill the role before the closing date.

Equal Opportunity

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees. You will be expected to ensure that Mothers’ Union’s Equality, Diversity and Inclusion Policy is adhered to in all respects of the role.

Young People Support Worker

We have a new role available for a Young People Support Worker to work as part of a team delivering an assessment, support and move on service to vulnerable clients in the Brixton.

Position: Young People Support Worker

Location: Brixton, London

Contract: Full time, permanent

Hours: 37.5 hours a week

Salary: £27,636 Per Annum plus pension and other benefits

Closing Date: 18th of May 2025

About the Role

As Young People Support Worker you will be working alongside support team to provide accommodation and support services for young people experiencing homelessness and rough sleeping. You will be responsible for all aspects of the support planning, risk assessment and move-on for a small caseload of 4-5 residents, addressing their physical, emotional, social and behavioural needs and helping them progress towards independence.

Working under the direction, guidance and support of your line manager, you will be responsible for a small caseload of complex needs clients, as well as share responsibility for the safety and wellbeing of all clients, volunteers and staff in the service.

You will ensure that the accommodation is properly maintained and support the client to sustain their tenancy and participate in positive and successful move on.

Key responsibilities include:

• Ensure the safety and wellbeing of all clients, following safeguarding and emergency procedures as needed.
• Act as key worker for a caseload of clients, leading on risk and needs assessments and SMART, outcomes-based support plans.
• Provide personalised, flexible, and creative support, involving clients in decision-making and encouraging participation in activities.
• Collaborate with external agencies to support clients, adhering to data protection and information sharing protocols.
• Support clients to access Education, Training, Employment, and Volunteering opportunities aligned with their goals and aspirations.
• Contribute to maintaining a safe and welcoming environment, including preparing accommodation for new clients and supporting their transition.
• Assist in coordinating and supporting volunteers and promoting client involvement initiatives and residents' meetings.
• Maintain clear, accurate records and participate in team rotas, including evenings and weekends, carrying out additional duties as required.

About You

You will need to have the following skills and experience:

• Experience of working with clients with mental health and or drug/alcohol dependency issues.
• Ability to work with clients whose behaviour may be personally challenging.
• Ability to establish and maintain professional relationships and boundaries with clients.
• Experience working in partnership with multi agency teams, including social workers, immigration and mental health professionals.
• Knowledge of risk assessments, support planning, safeguarding, and health and safety procedures.
• Strong literacy, numeracy, IT skills, and commitment to diversity, equality, and professional integrity.
• Ability to maintain professional boundaries, work collaboratively, and reflect on practices for continuous development.

In return for working here, you will receive:

• A comprehensive training package tailored to your needs and role
• Flexible working model for suitable roles.
• 26 days annual leave rising to 30 after five years of service.
• Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.
• Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service
• Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.
• Discount vouchers including gym, retail, food & drink, travel, electricals and more.
• Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More​
• Death in service (4x Base salary)
• Legal Advice line

About the Organisation

The charity delivers a wide range of support and housing services for young people and adults at risk of homelessness. They specialise in the provision of services that prevent homelessness, increase the resilience of those they work with and energise opportunities for employment, education, training and volunteering in the communities they work within. The organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.

You may have experience in areas such as: Support Worker, Peer Support, Project Manager, Care Caseworker, Youth Project Coordinator, Youth Caseworker, Care Worker, Health Care Assistant, Support Worker, Nurses, Social Care Worker, Care Assistant, Wellbeing Worker etc. #INDSCP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

ID: 1439 - Senior Social Media Executive

Service: Digital Marketing

Salary: £32,311 FTE per annum + £480 home working allowance

Location: Homebased

Hours: Full time 37 hours per week. We offer flexible working arrangements - please see below for more details.

Contract: Permanent

Relate at Family Action & the Role’s Impact:
Family Action is a national charity that supports people through change, challenge and crisis across England and Wales. On 1st January 2025, Relate, the largest provider of relationship support, joined the organisation helping us reach even more people and support the creation of secure foundations for children and young people, and safe, supportive relationships for all.

For over 150 years Family Action has seen first-hand the power of family and relationships to shape lives, for better or worse. That's why we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

Whatever family means or looks like to us, it's relationships that matter. With Relate at Family Action, we are able to extend the support we provide with counselling, information, mediation and support to individuals, couples and families from all backgrounds and sexualities, as well as provide expert training for relationship support practitioners.

This is an exciting opportunity to join our organisation and help shape the future of Relate’s social media presence as part of Family Action. You will oversee Relate’s paid and organic social media activity, build brand awareness and drive sales of services and toolkits, whilst also supporting wider Relate at Family Action work aligning both brands.

Main Responsibilities (for details check the job description and person specification):
• Manage Relate’s social media channels, including Facebook, Instagram and LinkedIn, and the planning, creation and scheduling of organic content
• Work with the Social Media Manager and Head of Digital Marketing to develop a paid social media strategy and sales funnel to support B2C opportunities and the purchase of Relate’s services and toolkits by individuals and organisations.
• Create and manage paid social ad campaigns at each stage of the purchase funnel ie. awareness, interest, conversion.
• Support other social media channels linked to Relate at Family Action, such as those managed by our charity shop retail teams.

Main Requirements (for details check the job description and person specification):
• Experience of effectively managing social media channels.
• Experience of delivering successful paid social media ad campaigns from end to end.
• Excellent copywriting skills and the ability to write powerfully and succinctly for different audiences and objectives.
• Experience of driving sales of products and services through social media marketing.

Benefits:
- an annual paid leave entitlement of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:
• Please apply via our website - Click the “Apply Now” link and fill out our digital application form
• Closing Date: Sunday 11th May at 23:59

Interviews are scheduled to take place virtually, week commencing 19th May 2025.

Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.

Are you a dynamic leader with a passion for delivering high-quality testing solutions? Join us as a Portfolio Delivery Test Lead and drive excellence in our testing processes!

�� Location: Hybrid/remote (expectation to travel to key national sites as business requires)

⌚ Contract Type: Permanent, 35 hours per week

�� Salary:

• Starting from £46,434.55 - £51,078.01 for base locations outside of London, dependant on experience and location
• Starting from £51,078.01 - £56,185.81 for base locations inside of London, dependent on experience and location

What is a Portfolio Delivery Test Lead?

As Portfolio Delivery Test Lead (a new role to MSIUK) you will oversee testing and lead the UAT (User Acceptance Testing) for all new MSI UK system deployments, responsible for planning, executing, and overseeing UAT to ensure that the solution meets business requirements and is ready for deployment.

You will work closely with the Project Managers, Products team, Business Intelligence team, Digital, IT teams, Governance, Contact Centre, Clinical colleagues and Operations, Clinical Safety, UK Learning & Development team, Global Information Services and all colleagues across the business

The objective of this role is to ensure any DDaT deployment to the business is fit for purpose, fully tested and accepted by the business to improve the client journey with MSI UK, on small pathway changes to larger projects alongside process improvements to enhance the client experience and overall business.  The role will support other teams in DDaT such as test and release or regression testing with the Product team.

What can we offer you?

• �� Expenses incurred while traveling outside your base location will be reimbursed.
• �� Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme
• �� Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

What you’ll be doing:

• Design and implement fit-for-purpose UAT frameworks aligned with business goals.
• Create detailed test plans, cases, and criteria to reflect business requirements.
• Manage a test environment mirroring production, including representative test data.
• Define UAT timelines and milestones to keep projects on track.
• Collaborate with users to create actionable test scripts and scenarios.
• Lead testing, track progress, and manage defects with prioritisation and retesting.
• Ensure testing rigor, support methodology development, and oversee collection of test evidence.

What we’re looking for:

• Previous experience as a Test Lead, managing UAT processes, including test plans, cases, and scripts.
• Proven ability to use, manage, and suggest automated testing tools.
• Strong analytical and problem-solving skills, with the ability to simplify complex use cases.
• Excellent communication and interpersonal skills, capable of explaining technical concepts clearly to end-users and non-IT staff.
• Solid understanding of risk and issue mitigation, with the ability to escalate when necessary.
• Ability to build and maintain effective relationships with internal and external stakeholders.
• Strong technical and strategic thinking skills, able to work efficiently in a fast-paced environment.
• Deep understanding of the agile product development lifecycle, including product strategy, story writing, requirements definition, backlog prioritisation, development, QA, and launch.
• Familiarity with the current and emerging digital and technological landscape, and how it aligns with organisational goals.
• Willingness to work outside core hours (including weekends) and travel as needed.

Everyone deserves a decent place to live – join Habitat for Humanity Great Britain as our new Director of Finance, Operations & Compliance, and support people to find a safe, affordable home. 

We’re on the lookout for an experienced finance and operations professional, with the energy and drive to lead a team focused on excellent service delivery, continuous improvement and sustainable growth. This is your chance to take charge of a support services team with a real purpose—helping families build a better future through safe and affordable housing.

Reporting to the CEO, you’ll take the lead on all financial, compliance, operational and people support activities.  This role demands a combination of the hands-on approach needed in a medium-sized charity with the strong people management skills to enable all members of your team to deliver high quality services and to thrive in their roles.

You’ll also be working closely with colleagues across the international Habitat network, so good communication and collaboration skills will be key to success in this role. 

Job Title: Director of Finance, Operations & Compliance 

Department: Finance, Operations & Compliance 

Reports to: National Director/CEO 

Budget responsibility: Yes 

Line management: Team of 6, with 3 direct reports (Head of People, Finance Manager, Finance Business Partner) 

Location: Home-based with regular travel to internal meetings and team events, and occasional travel to our registered office in Slough 

About Habitat for Humanity Great Britain 

Habitat for Humanity Great Britain (Habitat GB) is part of the global Habitat for Humanity network fighting global poverty and homelessness. We believe that a decent home helps to permanently break the cycle of poverty and allows families to achieve strength, stability, and self-reliance.

Habitat GB has recently completed a strategic review, resulting in a new National Strategy and an organisational restructure, to ensure the organisation is able to deliver the Strategy impactfully, efficiently and effectively. This has included the integration of a subsidiary entity (GB Homes) into Habitat GB.  As a result, the Finance, Operations & Compliance team has been expanded to ensure the right capacity and capability for these crucial functions.

Habitat’s turnover for the financial year ended 30 June 2023 was £3.0m with net assets of £2.5m: for the year ended 30 June 2024, it was £3.5m with assets of £2.1m. 

Job Purpose 

The Director of Finance, Operations & Compliance will be a key member of the Senior Leadership Team, working to ensure the impact, sustainability, diligence and productivity of the organisation, with a commitment to organisational transformation within the framework of a values-led approach to people and culture. 

Taking a lead on all financial, support and compliance activities, the role demands a combination of the hands-on approach needed in a medium-sized charity with the strong people management skills to enable all members of their team to deliver high quality services and to thrive in their roles.

Key responsibilities include: 

• All aspects of financial strategy, planning and control. 

• Providing oversight of organisational priorities, productivity, performance, people & HR, risk and due diligence. 

• Support to fundraising and programmes. 

• Being an active leader across the organisation, collaborating effectively with teams, and contributing fully to organisational wide initiatives and opportunities. 

• Co-creating ways of working to enable an adaptive, collaborative and high performing organisational team. 

• Leading and managing a team of 6, including 3 direct reports. 

Key Accountabilities and Responsibilities:

Financial Strategy, Planning and Control: 

• Accountable for organisational financial strategy, working with senior staff and trustees to ensure multi-year planning, target setting and monitoring in line with Habitat GB’s strategic objectives.

• Accountable for all aspects of financial management and control, including budgeting, reforecasting, treasury management, cashflow, management information, performance and statutory reporting.

• Accountable for the development and continuous improvement of reporting frameworks, including leading regular reviews with Senior Leadership team and providing quantitative and qualitative reports for the Board including clear and accessible narrative analysis.

• Provision of financial management and accounting services, management information, and statutory reporting. 

• Lead the organisation of quarterly Finance, Audit & Risk Committee meetings, in line with the Committee Terms of Reference and in consultation with the Treasurer, and National Director/CEO. 

• Responsible for the preparation and submission of annual statutory accounts in accordance with SORP and legal requirements and coordinating the external audit exercise and seeing the process through to Board approvals and filing with statutory bodies. 

• Lead a positive and collaborative relationship with HFHI Finance teams and ensure that Habitat GB meets its regular reporting requirements. 

• Lead Habitat GB’s relationship with relevant external partners, including auditors, bankers, insurers, pension providers, HMRC, Charity Commission and Companies House. 

GB Homes Subsidiary Entity: 

• Working closely with the National Director/CEO on planning for the future wind-up of the entity, providing all financial management, reporting and compliance resources as required in the interim. 

• Working with the Director of Programme Delivery, provide financial resource and support to the management of the former GB Homes asset portfolio, developing appropriate reporting mechanisms that provide data which can be included into the combined budgeting and reporting of Habitat GB 

• Accountable for integration and ongoing provision of the operational requirements of the GB Homes subsidiary, including insurance, technology, and communications requirements. 

Fundraising & Programmes support: 

• Work closely with the Directors of Fundraising & Partnerships, and of Impact & Influence to set ambitious and achievable targets across restricted and unrestricted fundraising, track performance, and ensure high quality forecasting, reporting and budget management. 

• Be responsible for the development and oversight of policies, protocols and systems required for restricted fund management which align with Habitat for Humanity International and external donor requirements. 

• Work collaboratively across Habitat GB to agree service delivery expectations and ensure the timely provision of relevant inputs from the Finance, Operations & Compliance team across partnership and programme cycles.  For example, audit or financial reporting requirements from donors, up to date policies, review of proposal documents, grants and contract agreements. 

• Work closely with the Directors of Programme Delivery & Retail to ensure Habitat GB has the specialist knowledge and financial skills relevant to our diverse types of programmes, including a new and growing retail operation, as well as construction project delivery. 

Risk Management and Compliance: 

• Lead on the development and maintenance of the organisational Risk Register, being responsible for the management and mitigation of financial, regulatory and operational risks and coordinating with others on the reporting and review of other risk areas. 

• Ensure Habitat GB is fully compliant and up to date with all its data protection and insurance requirements and has access to appropriate legal and other expert resources where necessary. 

• Be responsible for technology infrastructure, hardware and the management of outsourced support services. 

People Policies and HR Administration: 

• Support the Head of People to deliver a high-quality People and HR service to the organisation and our partners, including efficient HR administration, pension and payroll, people management, safeguarding, strategy and leadership. 

• Working closely with the National Director and others, have overall responsibility for the provision of up to date, user-friendly and legally compliant policies and procedures which support an efficient and effective organisational culture and environment. 

Leadership & Management: 

• Lead a high performing and ambitious team, inspired to implement and grow the strategy and with a core focus on positive impact for Habitat GB’s community and strategic partners through the provisional of excellent functional and subject matter expertise. 

• Develop, lead and focus the Finance, Operations & Compliance team, its budget, activities and performance, to ensure the delivery against targets. 

• Manage, motivate and develop team members. Ensure regular 1-2-1s are held, set individual objectives, encourage a culture of giving and receiving feedback, where kindness and ambition support the progression of people and plans. 

• Set quality standards and meaningful KPIs to encourage ownership and accountability with direct reports, team, and others and effectively monitor progress towards agreed targets. 

• Role model our values in line with Habitat GB’s inclusive approach to people and culture. 

Organisational Leadership: 

• Support the National Director/CEO in delivering Habitat GB’s strategy and vision, acting as a collaborative and supportive member of a shared leadership team. 

• As a member of the Senior Leadership Team, provide oversight of organisational priorities, productivity, performance, risk and due diligence. 

• Be an active leader across the organisation, collaborating effectively with teams, and contributing fully to organisational wide initiatives and opportunities. 

• Co-create ways of working to enable an adaptive, collaborative and high performing organisational team. 

• Deputise for the National Director when required and represent HFHGB in external meetings and forums. 

Person profile: 

• Holder of a relevant professional or accounting qualification: e.g. ACCA or equivalent. 

• Expertise in charity sector compliance (FRS102) reporting requirements. 

• Expert knowledge of financial strategy, management and reporting, with experience relevant to funding and grants, retail, commercial or construction. 

• Proven track record of developing and leading complex financial strategies and supporting teams to deliver high quality functional inputs in an inclusive, collaborative environment. 

• Hands-on experience with relevant accounting systems and the ability to quickly learn new systems (Habitat GB uses SUN and SAGE systems). 

• Experience working in and leading teams responsible for operational and people related functions. 

• Experience of working in a similar organisation, collaborating across teams and operating in a highly effective way across a diverse, networked structure. 

• Significant and successful experience in senior management roles, encompassing strategic management and team leadership. 

• Understanding and experience of complex organisational change projects, including the ability to support new teams to develop and thrive. 

Skills and competencies: 

• You have excellent interpersonal skills and can communicate with impact across diverse audiences. 

• You are a strategic, analytical and details orientated thinker who can also appreciate the big picture, be pragmatic, collaborative and focus on increasing impact in line with Habitat GB’s mission. 

• You are resilient, able to lead positively in a role which carries significant responsibility and requires you to prioritise effectively across multiple areas of work, problem solve and demonstrate strong organisational and planning skills. 

• You are a values-led leader, who demonstrates integrity, respect for others and a commitment to equity, diversity and inclusion. Strong leadership skills and commitment to the highest levels of integrity, honesty, openness and good governance with the capacity to inspire and motivate others. 

• You are an experienced manager, able to lead and inspire others, offering kind and constructive support to others enabling them to improve their impact and performance. 

• You are confident and able to work across different and competing priorities which require you to flex between hands on activities and strategic leadership. 

• You can demonstrate business planning acumen, decision-making, and problem-solving skills. 

The role and responsibilities will be carried out in a way which reflects: 

• Habitat GB’s commitment to safeguarding children in accordance with the Safeguarding Policy. 

• A commitment to Habitat GB’s vision, mission, values and approach. 

• A commitment to effective management of risk, by operating within the Charity’s code of conduct, policies, procedures and controls and by carrying out the risk management and assurance responsibilities of the role as set out in relevant Policy and Procedures. 

Reporting to the CEO, you’ll take the lead on all financial, compliance, operational and people support activities.  This role demands a combination of the hands-on approach needed in a medium-sized charity with the strong people management skills to enable all members of your team to deliver high quality services and to thrive in their roles.

You’ll also be working closely with colleagues across the international Habitat network, so good communication and collaboration skills will be key to success in this role. 

----------------------------------------------------------------------------------------

If this role sounds like it could be a good match for you, please take a look at the Candidate Pack.

Please note: this role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK. The sucessfull candidate will be required to have a DBS check before starting the role.

Habitat for Humanity requires that all employees take seriously their ethical responsibilities to safeguard our intended beneficiaries, their communities, and all those with whom we work.  Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of our code of conduct. The employment of this position will be subject to a satisfactory reference check and a Disclosure and Barring Service (DBS) check. 

At Habitat for Humanity GB, we aim to build, develop and retain a talented workforce that represents a variety of backgrounds, skills and experiences. We welcome and actively encourage applications from anyone who feels they’d be a good fit for our organisation, regardless of race, religion, colour, age, sex, national origin, sexual orientation, gender identity, disability, neurodiversity or any other protected characteristics. 

Unfortunately, because of high volume of applications we will not be able to contact unsuccessful applicants. If you haven’t heard from us within a month of the application deadline, please assume that your application has not been successful. 

We’d prefer to hear directly from applicants – we won’t be working with third party recruiters on this role.  

Join Our Team as a Daytime Cleaner in Essex: Be a Hygiene Champion!

Do you have a passion for cleanliness and hygiene? We're on the lookout for a committed cleaner to help us maintain our clinical and center facilities in top condition.

�� Location:  Essex

�� Contract type: 37.5 hours per week with flexibility of shift pattern (eg. Start at 07:00/08:00/09:00/10:00)

�� Salary: Starting from £26,190.45 FTE (Dependant on experience)

What can we offer you?

• ��‍��‍��‍�� Competitive family friendly benefits to support your family and working life

• �� Market leading Aviva pension provider up to 5% employer contribution

• �� Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme 
• �� Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Click here to read more and ask us during your interview...

We are looking for a dedicated cleaner to play a crucial role in maintaining the highest standards of cleanliness and hygiene in our clinical and centre facilities. Reporting directly to the Operations Manager, you'll be the backbone of our efforts to keep our environments pristine and safe.

Key Responsibilities:

• Uphold cleanliness and hygiene across all areas
• Follow stringent hygiene standards and infection prevention protocols

What It Takes to Succeed:

• Thrive in a diverse and inclusive setting
• Value and cooperate with all individuals equally
• Strong listening and communication skills to effectively engage with others and foster positive interactions

Ready to make a significant impact? Join us and help create a cleaner, safer environment for everyone!

SLOW is the only charity offering weekly in person and online support groups to bereaved parents and siblings in London and across the UK.

We have a fantastic opportunity for a Fundraiser to make a difference to the lives of bereaved families. As we look to diversify our income, you will work closely with the Charity Director to grow income from Corporate Partners, Community Events, Legacies and Trusts and Grants.

Reporting Line: Charity Director

Based at: Home and occasional travel to SLOW events

Hours: 21 per week (term time only)

Based in London, SLOW (Surviving the Loss of Your World) has offered emotional and practical support for over eighteen years to bereaved families in the UK that have lost a child in any circumstances. Our unique approach to working with parents and siblings is highly regarded by our members and professionals and we are proud to have won the Queen’s Award for Voluntary Service.

Our work is centred around regular support groups for bereaved parents, adult siblings and creative workshops for bereaved younger siblings. All our groups are facilitated by trained bereaved parents or siblings. Our members regularly refer to our groups as a ‘lifeline’. Our model of bereavement support is unique and is a direct response to what bereaved parents have told us they need.

SLOW is a registered charity with an income of currently circa £185k. The charity has a stable resource base with a range of income sources – some annual, some on multi-year commitments and other funding resulting from planned and targeted approaches.

Key Responsibilities

• Under the leadership of the Charity Director, the Fundraiser will manage the day-to-day fundraising and support the Charity Director in raising funds and developing SLOW’s income to ensure financial stability. You will assist the Charity Director in achieving the annual income and suggest new revenue streams.
• Working closely with the Charity Director, you will manage, monitor and execute SLOW’s annual financial target through a variety of different revenue streams. You will be supported by SLOW’s Business Management Assistant.
• The Fundraiser is part of a small team of paid and voluntary personnel working to maintain and develop SLOW in accordance with its founding principles and ethos. From time to time the post-holder will be required to take on tasks that are the primary responsibility of another if necessary.

Execute grant applications including: ·

• Researching appropriate grants for applications
• Writing and checking of all grant applications including proposing figures and the provision of all supporting documents
• Responding to queries from funders, including meeting/networking with them where necessary

Detailed Description Grants and Fundraising

• Collating and submitting feedback forms including analysis of expenditure versus grant allocations and membership
• Maintain good relationships with officers of grant making trusts and bodies in order to ensure regular and timely compliance with requirements

Assist with all SLOW fundraising including specifically:

• Managing corporate and private donations, charitable retail schemes and digital fundraising channels
• Work closely with the BMA to set up and administrate sponsored events and other ad hoc fundraising activities 
• Researching and proposing additional channels for fundraising  
• Work & liaise closely with volunteers at SLOW events

Person Spec:

Essential:

Previous experiences of successful grant applications and fundraising

Experience of organising fundraising events

Strong communication and interpersonal skills

Solutions Focused

Flexible and adaptable attitude

Computer literacy

Desirable:

Experience of corporate partnerships

Experience of Legacies

Experience of working remotely within a highly successful small team

Knowledge of CRM systems, preferably Beacon

A bereaved parent or sibling

Experience of working within a similar organisation

HOW TO APPLY

Please apply for this post by midnight on Monday 5 May by sending a CV and covering letter of no more than two A4 pages describing how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with particular reference to the essential and desirable criteria in the person specification.

Only applicants selected for interview will be contacted, and an invitation to interview will be sent by email.

Shortlisted candidates will be interviewed by the Chairty Director and other members of the SLOW Team, either in person or via video conferencing, as the situation allows.

SLOW is committed to enriching the diversity of our team to better reflect the needs of the communities we serve and to enhance the skills of our workforce. We actively encourage applicants from underrepresented backgrounds to apply for this role if your skills match the job description.

We're on the lookout for a seasoned pro who knows their way around the software development and project management lifecycle—if that sounds like you, keep reading!

�� Location: Hybrid (expectation to travel for team days/as business requires)

⌚ Contract Type: Permanent, 35 hours per week

�� Salary: Starting from £64,866.26 - £71,352.88 dependent on experience and location

What is a Head of Digital, Data and Technology? 

As the Head of DDaT Portfolio Delivery, you will leverage your extensive experience and deep understanding of the technical project lifecycle and key delivery methodologies. Proficiency in Agile, Scrum, DevOps, and Waterfall frameworks is essential for effective governance and optimisation of complex project portfolios.

This role offers a unique opportunity to apply your skills and passion for change in a growing healthcare organisation, supporting over 110,000 clients annually.

You will collaborate closely with various heads of departments and colleagues across the business to ensure all DDaT deliveries are strategically aligned, rigorously tested, delivered on time and within budget, and fully adopted by the business. This role drives seamless execution from small enhancements to large-scale projects, enhancing the client journey, operational efficiency, and business impact for MSI UK.

What can we offer you?

• �� Expenses incurred while traveling outside your base location will be reimbursed.
• �� Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme 
• �� Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

What you’ll be doing:

The role of the Head of DDaT Portfolio Delivery will have:

• Deep understanding of software development, IT infrastructure, DevOps, Agile, and Scrum practices, with experience in AI, ML, RPA, UX, design, end-user testing, and requirements gathering.
• Ability to analyse complex problems, devise solutions, and make informed decisions under pressure.
• Identify risks, implement mitigation strategies, and ensure projects stay on track.
• Ensure deliverables meet standards through effective QA and testing protocols, with continuous monitoring and evaluation.
• Comprehensive understanding of project lifecycles, tailoring Agile, Scrum, and Waterfall methodologies for timely, budget-compliant delivery.
• Capable of troubleshooting technical issues and understanding software or product development intricacies.
• Expertise in system architecture, DevOps, risk management, ITIL, technical documentation, and programming languages.
• Oversee testing quality internally and with vendors, ensuring robust methodologies and evidence collection.
• Familiarity with technologies used, capable of troubleshooting technical issues.

What we’re looking for:

• Extensive experience delivering complex digital and tech-enabled programs, with deep knowledge of healthcare technology ecosystems (e.g., NHS Digital, EPRs, FHIR, GDPR, DSPT).
• Proficient in Agile, Scrum, DevOps, SAFe, Lean, and Waterfall, ensuring efficient delivery across cross-functional teams.
• Proven leadership in digital/data/technology strategy, including authoring and presenting strategic documents to executive teams.
• Skilled in developing and deploying client-facing digital solutions (e.g., portals, remote monitoring, digital health apps), ensuring compliance, usability, and smooth go-live transitions.
• Strong stakeholder engagement and vendor management skills, including RFPs and procurement via NHS frameworks (G-Cloud, Digital Marketplace).
• Expertise in demand and capacity planning for DDaT, aligning delivery with business needs, compliance, and budget.
• Experienced in BI and data strategy projects, including integration, analytics, automation, and emerging technologies (RPA, AI, ML).
• Able to gather technical requirements aligned with business goals and system capabilities.
• Skilled in measuring ROI on tech initiatives using KPIs and cost-benefit analysis.
• Strong project management skills across the full lifecycle, blending PRINCE2 governance with Agile and Waterfall delivery.
• Experienced in Agile product development—from strategy to launch—and translating complex technical concepts for non-technical audiences.
• Deep knowledge of emerging digital trends and their strategic applications.
• Flexible to travel and work outside core hours as required.
• Established and led PMO practices to ensure strategic alignment, risk management, resource planning, and continuous improvement.

Maternity Cover June 2025 – April 2026

Post Title Digital Marketing and Communications Officer

Responsible to  Director of Fundraising, Communications and Marketing

Purpose of post The delivery of SCT digital marketing and communications activities

Salary£33,000

Hours 35 hours per week

Line management             N/A

Location                            Hybrid working between home, SCT Head Office and SCT sites in East London

Additional Benefits: BUPA Employee Assistance Programme 

 BUPA Wellbeing plan 

Cycle to work scheme 

Season ticket loan 

25 days annual leave (rising to 30 with length of service) plus bank holidays. 

Contributory Pension Scheme with employer matched contributions of 5% 

Training and Development opportunities  

Hybrid working

INTRODUCTION

Spitalfields Crypt Trust (SCT) is an East London charity, providing practical help, support and training to people affected by homelessness and addiction. We are passionate about the people and communities we support and embrace creative, innovative and inclusive ways of working.

We provide a residential addictions treatment programme, supported housing, training and development opportunities and a highly effective Housing First service. Our nine charity shops and two social enterprises put us at the heart of diverse East London communities.

You will join a Fundraising, Marketing and Communication team committed to working collaboratively and sharing knowledge, ideas and skills, to create a supportive culture. This is something we are proud of and believe is at the heart of our success.

Over the past year, we have transformed our communications, updating our brand and messaging. In this role, you will use your creativity to continue to deliver a vision set out by our Digital Marketing and Communications Manager during their maternity leave.

We seek to recruit people with a good combination of talent, skills and potential, promoting equality for all.

ROLE AND RESPONSIBILITIES

In this role, you will have the opportunity to use your experience and creativity to deliver an exciting digital, marketing and communications plan, including

Digital Marketing

Create engaging brand social media content and publishing it across our channels, Facebook, Instagram, LinkedIn, YouTube and TikTok.

Support services, fundraising and retail marketing on social media, including implementing paid-for advertising.

Create and edit photography and video content for our website and social media channels

Create and send out marketing emails using MailChimp and report on their performance.

Monitor responses on our social media channels, ensuring messages and comments are responded to in a timely manner.

Support our WordPress website, including updating pages and uploading posts and stories, and look for opportunities for search engine optimisation.

Monitor the performance of our WordPress website and ensure that senior managers are alerted to any issues that arise.

Communications

Write case studies, blogs and other written content, working with colleagues across the organisation.

Design posters, flyers, brochures and reports using Canva, ensuring they are within the SCT brand.

Ensure any materials adhere to SCT brand guidelines.

Retail marketing

Work in collaboration with charity retail colleagues to:

Develop collateral for SCT Shops and Social Enterprises, ensuring materials are high quality and within the SCT brand.

Ensure there is a regular flow of compelling social media content that creates customer loyalty and reaches new customers.

Other duties

Work with the Director of Fundraising, Marketing and Communications and colleagues across SCT on the implementation of our 60th anniversary campaign.

Maintain a marketing calendar and project plans using ASANA.

Work with the Director of Fundraising, Marketing and Communications on PR activities, engaging with journalists and the media, influencers and other stakeholders.

Work in collaboration with colleagues in SCT services teams.

·Attend events and be willing to occasionally work outside working hours (TOIL will be given).

·Actively keep up to date with new developments in marketing and communications.

PERSON SPECIFICATION

 Essential

Digital Marketing

A minimum of two years managing social media accounts, including Facebook, Instagram, Twitter and Linked in.

A good understanding of GDPR legislation and how it relates to digital marketing.

Demonstratable experience of running a WordPress website, planning and uploading content and monitoring its performance

A demonstratable understanding of SEO and Google ads.

Demonstrable experience of managing paid for digital ads via Meta business manager.

Experience of producing creative and impactful social media content, including photography, video and audio materials.

Experience of creating compelling and creative marketing emails using e-mail marketing software such as Mail Chimp.

Experience of working with colleagues to develop their content creation skills and improve their understanding of social media.

Communications and marketing

A love of storytelling and excellent written communication skills, with the ability to write accurate copy for different audiences

Desireable

Proven experience of working within brand guidelines and advising others on brand execution.

Experience using CANVA to produce marketing materials in-house.

Demonstratable experience of managing a marketing calendar and leading planning meetings with internal stakeholders.

Experience in using ASANA or similar project management software.

Experience of working in a charity and working closely with fundraisers to promote their campaigns and activities.

Experience in charity retail marketing

Personal qualities

A proven ability to work with a range of internal and external stakeholders

A creative self-starter, with the ability to try new ideas and have the confidence to fail fast, test and learn.

A demonstrable interest in emerging ideas and developments in digital marketing and communications.

The ability to work with people with lived experience of homelessness and addiction, ensuring all interactions are carried out sensitively.

Are you a focused individual with an analytical mindset, seeking new challenges where you can showcase your expertise as an experienced Technical Business Analyst?

If so, we invite you to apply to this unique opportunity and become a vital part of our team. Make a difference in a growing healthcare organisation and help us enhance the client journey for over 110,000 clients annually.

�� Location:  Hybrid/remote (expectation to travel to key national sites as business requires)

⌚ Contract Type: Permanent, 35 hours per week

�� Salary: Starting from £53,608.48 - £58,969.32 dependant on experience

What is a Technical Business Analyst?

As a Technical Business Analyst, you will lead the analysis, design, prioritisation, and implementation of process and technical changes to enhance business operations and services. Your role involves identifying improvement opportunities, leveraging technology (including automation), defining costs and benefits, and establishing success metrics. You will manage DDaT-enabled process improvements.

Your objective is to enhance the client journey, from small pathway changes to large technical projects and process improvements. You’ll collaborate closely with Product Owners, Project Managers, Business Intelligence, IT, Digital teams, Governance, Contact Centre, Clinical colleagues, Clinical Safety, Learning & Development, Global Information Services, and other stakeholders, including board-level directors.

What can we offer you?

• �� Expenses incurred while traveling outside your base location will be reimbursed.
• �� Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme
• �� Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

What you’ll be doing:

• Identify and assess challenges or opportunities for improvement.
• Collaborate with healthcare colleagues to map workflows and ensure technology solutions meet clinical needs.
• Design systems that enhance client safety, experience, and satisfaction.
• Facilitate seamless integration of new solutions with existing clinical systems.
• Support staff in adopting new technologies through training and assistance.
• Define success metrics to track improvements in client pathways.
• Communicate between clinical staff, IT, and other teams to integrate new solutions.
• Collect and align business and user requirements for new systems.
• Document how new solutions will integrate with existing systems.
• Ensure new systems enhance patient experience and care delivery.
• Establish KPIs to measure the effectiveness of new systems.
• Evaluate risks and develop mitigation strategies.
• Use data-driven insights to prioritise features and deliver value.

What we’re looking for:

• An experienced Technical Business Analyst with a strong understanding of Agile principles and iterative approaches.
• Skilled in identifying, analysing, and communicating business problems.
• Utilise AI and automation for process enhancements.
• Lead process changes and support implementation.
• Strong risk management skills.
• Build and maintain effective stakeholder relationships.
• Apply strategic thinking with strong technical skills.
• Excellent communication and interpersonal abilities.
• Find simple solutions for complex issues.
• Expertise in all stages of the agile lifecycle.
• Present technical information clearly to non-IT staff.
• Understand digital trends, especially AI and automation.
• Willingness to work outside core hours (including weekends) and travel as needed.