Retail support manager jobs in reigate and banstead, surrey

Working closely with the Director of Development, the Head of Principal Gifts will develop and implement successful fundraising strategies to raise seven to eight figure gifts from some of the world’s most generous philanthropists. 

To achieve this, the job holder will build and manage a portfolio of donors and help drive forward specific fundraising initiatives, including working with senior staff, the Director, Chair and Trustees.

Job description

Emmaus Greenwich is a unique charity that offers a home, work and individual support to people who have experienced homelessness and social exclusion. We don’t just give people a bed for the night; we offer a home, work opportunities and a sense of belonging.

At the heart of Emmaus Greenwich is our companions. Companion is the name given to those who live in an Emmaus community and contributes to the social enterprise, where they support themselves and one another. Living in a stable environment with the opportunity of work and individually tailored support helps our companions to regain lost self-esteem and the confidence needed to get back on their feet.

We are looking for a Deliveries and Stock Collection Driver to work on our vans delivering and collecting furniture, and support the Logistics team to maximise sales. Successful applicants will be part of an awesome Logistics team led by the Logistics Co-ordinator and will have key responsibilities within that team.

The successful candidate will be comfortable and experienced both in a customer service/retail environment and driving a 3.5t Luton van. So, you will be working in a team with volunteers and our residents, so a positive, “can do” we would love to hear from you. You will be joining a friendly and enthusiastic team who are passionate about what they do.

Some of the things that we are looking for in our Deliveries & Stock Collection Driver:

• Full Driving Licence
• GCSE in Maths and English or equivalent
• Experience working as part of a team IT skills, including Microsoft Word, basic Excel, internet, websites, and email
• Experience in delivery planning
• Recycling or second-hand retail experience
• Customer service and stock and cash experience
• Effective verbal communication and listening skills
• Ability to stay calm and cope under extreme pressure
• Ability to delegate
• Effective administration, organisation and time management
• Ability to maintain professional boundaries 

So, if you hold optimism for change, advocate for social justice and have a positive “can do” attitude, we would love to hear from you. You will be joining a friendly and enthusiastic team who are passionate about what they do.

Join Us as a Community Outreach Coordinator

Help us build a more compassionate, connected community.

Are you someone who loves building genuine relationships, connecting people, and exploring ways to work together for a greater good? Do you care deeply about ensuring others feel supported during life's most difficult moments? If so, this might be the perfect opportunity for you.

At Princess Alice Hospice, we believe everyone deserves compassionate, respectful care — and that includes the families and communities who support them. As our new Community Outreach Coordinator, you’ll be a key link between the hospice and the wider community. You'll help build meaningful connections with local groups, community leaders, healthcare professionals, and individuals, ensuring people can access support that helps them live well, die well, and grieve well.

This is a brand-new role, and you’ll be part of a warm, collaborative team where your ideas and input will genuinely help shape our future work.

About You:

You’ll play a hands-on role in:

• Growing partnerships with community organisations across Kingston and Richmond (local knowledge is a plus, but not essential)
• Promoting understanding of end-of-life care and how to access it
• Encouraging open conversations around death, dying, and grief
• Recruiting, training, and supporting a team of passionate volunteers
• Helping shape a new approach to community involvement at our hospice

To help you to achieve that, you’ll have excellent communication skills, be IT competent as well as flexible and adaptable, and comfortable liaising with a variety of people in a compassionate and considered manner.

Our benefits

As well as our competitive salary package and the opportunity of joining an organisation where you will be able to make a difference to our community, we offer a range of great benefits, which include:

• 27 days’ annual leave, plus recognised public holidays - rising to 29 days after 5 years’ service and 33 days after 10 years’ service (pro rata for part time)
• educational and professional development opportunities
• monthly group reflections via Schwartz Rounds sessions
• free on-site parking
• tranquil Hospice grounds
• subsidised meals at our on-site restaurant
• Employee Assistance Programme
• access to Blue Light Card discount card
• access to our Group Pension Scheme
• Excellent changing facilities (with showers, fresh towels, and hairdryers)
• wellbeing - we provide a programme of activities, opportunities, and guidance to inspire and support our employees to live a healthy life, at home and at work.

We are committed to building a diverse, inclusive team. We especially welcome applications from people who are disabled, from the LGBTQ+ community, and from Black, brown, and other underrepresented communities in hospice care. If you share our values and want to make a meaningful difference, we’d love to hear from you — even if you’re not sure you meet every requirement.

About Princess Alice Hospice:

Princess Alice Hospice is one of the top ten adult hospices in the UK, providing specialist palliative care and support to a community of more than a million people living in Surrey, south west London and Middlesex.

We are signed up to the Disability Confident scheme and we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We are a place where you can be you.

Please visit our Privacy Notices section to understand and be aware of how we use the data you provide to us.

All of our vacancies except from retail are subject to a relevant DBS check.

We are currently looking for an experienced Head of Production to join our Production Department on a full time, permanent position.

The Head of Production will play a pivotal role in delivering our world-class events ranging from contemporary and classical music, theatre, dance and literature, and commercial events such as graduations, film premiers and conferences.

Working closely with the Director of Technical Production, the successful candidate will lead on production planning, refine processes, and champion knowledge sharing. You’ll empower our dedicated team to thrive in a fast-moving, creative environment, ensuring we’re not just delivering today’s programme, but developing a future-ready, energised production team.

Main Responsibilities

• Lead and develop production planning and processes, ensuring consistent, high-quality delivery across a diverse and ambitious programme.
• Support the strategic direction of the Production team, embedding innovation, flexibility and continuous improvement.
• Build a collaborative and empowered team culture through effective management and mentoring of Production Managers.
• Champion the use of systems and protocols that enable cross-departmental collaboration and operational efficiency.
• Ensure health & safety, sustainability and accessibility are integral to all production activity

Key Skills & Experience

• Proven leadership in production management across multi-artform venues or large-scale cultural programmes.
• Experience implementing successful production processes and managing change in a complex, creative environment.
• Excellent planning and communication skills with a commitment to knowledge sharing and team development.
• Strong understanding of health & safety, sustainability, and access in live performance settings.
• Comfortable managing diverse stakeholders, budgets, and systems (experience with Artifax 4 is a plus).

Please download the attached Job Description for a full overview of this role responsibilities.

We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview please indicate this on your application form. Interviews will take place at The Southbank Centre. 

By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our staff.

If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role.

Southbank Centre

The Southbank Centre is Europe’s largest arts centre and one of the UK’s top five visitor attractions, occupying an 11-acre site that sits in the midst of London’s most vibrant cultural quarter on the South Bank of the Thames.

Its impact and reach are significant and it is respected internationally as a convener of great artists and diverse audiences and for being entrepreneurial and innovative in response to a volatile and changing financial landscape. The Southbank Centre is a charity that is determined to demonstrate its ambition to remain innovative, disruptive and experimental in what it does and to be highly relevant to the artists it wants to work with and to the audiences it wants to attract.

The Southbank Centre believes that a commitment to diversity and inclusion helps it be a more relevant and effective organisation.

At the Southbank Centre we believe in:

Creating welcoming spaces

• Because upholding respect, safety and belonging is at the heart of vibrant teams and communities.
• This means us all taking responsibility for shaping and protecting a kind, compassionate and inclusive environment for others.

Making wonderful experiences together

• Because we all contribute to amazing artistic moments at the Southbank Centre.
• This means us all understanding and valuing the different parts we play in creating enjoyment and success.

Sparking new thinking

• Because different views and thought-provoking conversations inspire innovation, learning and growth.
• This means everyone having a desire to learn and being open to evaluating how they think and work.

Benefits & Perks:

As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:

• A min 5% employer’s pension contribution (rising to 9% depending on your employee contribution), from day 1 of employment
• 28 days annual leave, plus bank holidays (pro-rata for part time employees)
• Enhanced sick pay
• Enhanced family leave benefits
• Up to 30% discounts at onsite retail, food and beverage vendors
• Staff ticket offers for Southbank Centre events
• Free entry to Hayward Gallery
• Free/discounted entry with other reciprocal organisations
• Free staff yoga
• Free access to emotional support from a confidential specialist Employee Assistance Programme available 24/7
• Season ticket loan
• Cycle to work scheme

The deadline for applications is 23:59 on the closing date for the job posting

About the job role

We have an exciting opportunity for an Events Fundraising Officer in our Fundraising team at St Joseph’s Hospice.

We are looking for an experienced Events Fundraiser to join our small but dynamic fundraising team. The role will be responsible for promoting and managing a mix of third party challenge events and bespoke events whilst providing excellent stewardship to our event fundraisers. 

Working with the Public Fundraising Manager, the post holder will implement a 5 year action plan to increase income, develop effective stewardship journeys and deliver a varied and successful events calendar.

Hours of work: 37.5 hours per week.

About you

You will need:

• Experience of managing challenge events for a Charity
• Experience of managing campaign/activity budgets of approx. £40k per year
• Excellent oral and written communication skills
• Ability to work on own initiative and effectively manage workload to hit deadlines

Where you’ll work

St Joseph's Hospice was founded in 1905 by the Religious Sisters of Charity and as such it has a rich, Catholic heritage which informs our work today: to support and welcome those in need, from all different cultures, religions and backgrounds.

We provide high quality specialist palliative care for patients with cancer and other life-threatening conditions across East and North London. We have a large team of clinical staff who work across community, in-patient and out-patient services delivering individualised, responsive and holistic support to patients and their families/carers.

Why work for us?

• 27 days holiday plus public holidays, increasing up to 33 days with service
• Subsidised café and early access to retail sale events
• Season ticket/Welfare loans
• Continuation of NHS Pension Scheme or an excellent salary-exchange pension scheme.
• Santander cycles discount and cycle to work scheme
• Health Cash Plan and access to the EAP services

Join St Joseph’s team and find out more!

We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

For further information, please contact Anna Townend, Public Fundraising Manager.

Closing date: 6th June 2025

Interview date: 10th June 2025

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they're likely to die from.

You'll be joining a passionate and collaborative Estates & Facilities team at Marie Curie, working closely with colleagues across health, retail, fundraising, and central operations. Our team is committed to sustainability, safety, and compliance, ensuring our environments reflect our mission of compassionate care.

As the Estates Compliance & Sustainability Lead, you'll be the driving force behind our sustainability strategy and compliance performance across the estate. Your work will support vital environmental goals - like energy efficiency, carbon reduction, and sustainable practices - while ensuring we meet statutory and internal compliance standards. This is a high-impact role, perfect for someone ready to influence culture, champion innovation, and embed sustainability into everything we do.

Main responsibilities:
- Lead and deliver Marie Curie's Sustainability and Energy Strategy.
- Oversee and enhance environmental compliance (SECR, ESOS, EPC, etc.).
- Monitor and manage energy performance, providing reporting and analysis.
- Maintain and improve waste management and carbon management policies.
- Chair the sustainability working group, promoting cross-team engagement.
- Support delivery of cleaning efficacy audits and business continuity planning.
- Support Hospice teams with audits, ensuring actions are remedied and closed in a timely manner.
- Keep compliance systems (e.g., Info Exchange) and dashboards up to date.

Key Criteria:
- Solid knowledge of environmental legislation and sustainability frameworks.
- Proven experience in facilities management and environmental compliance.
- Strong analytical skills with a data-driven approach to solution design.
- Strong communication and stakeholder engagement skills. Ability to present new ideas and influence cultural change.
- Demonstrates a sense of ownership and confidence when working independently, while also effectively collaborating as part of a team.
- Possession of IEMA membership or a relevant qualification in environmental or facility management disciplines will be an asset.

Please see the full job description .

Application & Interview Process
- As part of your online application, you will be asked for a CV and Cover Letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
- Close date for applications: 8 June 2025. We encourage early applications as we may close the application process once we have received a sufficient number of qualified candidates.

Salary: £35,530 - 39,474 per annum, depending on experience
Contract: Permanent, full-time (35 hours per week)
Based: Home-based with occasional travel across the UK.

Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

Job Title: Employment Coach

Reporting To: Employment and Skills Programme Manager

Salary: £30,900 per annum

Location: Hybrid with one day in the office in Kings Cross N1 9LG

DBS: This post is subject to an enhanced criminal record check under the arrangements established by the Disclosure and Barring Service.

 

Context of Job

 AFK is a national charity helping young disabled people develop their independence and find employment. Our vision is a world where all people living with a disability get to lead the life they choose. As part of this we provide bespoke employment skills training and organise work placements across North London. At a national level, we provide mobility equipment not available on the NHS for disabled children and young people up to the age of 25.

Job Purpose

To support young people with disabilities aged 18 to 25 to progress towards and into employment.

The role will involve liaising with education professionals and employers and brokering new opportunities for supported employment, volunteering, and work placements. You will work with young people to provide specialist one to one coaching, assess, and develop their employability skills and support them towards their own goals and objectives. 

Working Conditions

This post is 35 hours per week. The post holder will occasionally be expected to work some evenings and weekends as required by the job.

28 days annual leave will be given in addition to normal public holidays. There is a TOIL Policy.

Principle Responsibilities

· Work with a caseload of individual young people to identify and support their aspirations for future employment and formulate plans to enable them to achieve their goals.

· Contribute to progress reports, reviews, open evenings and other events with education professionals, families, and young people

· Provide intensive 1:1 support in all aspects of employment support.

· Inform and work closely with the Employment Broker on the type of jobs that trainees want sourced, or job carved so that placements can be sought.

· Refer people for specialist advice and support 

· Secure voluntary work, work tasters and work experience placements for individuals to support their journey towards employment.

· Work with our experienced Service Delivery Team to deliver or co-ordinate coaching, and training as required.

· Support people in the workplace as required.

· Develop and maintain knowledge of the local labour market and opportunities relating to employment, work experience and volunteering.

· Develop and maintain effective working relationships with local employer groups, statutory, voluntary, and private organizations to support the development of suitable opportunities.

· Engage with businesses that can create employment, volunteering, and work placements, including providing training / advice to employers as required.

· Identify any financial implications for individuals related to part time employment and disability benefits.

· Monitor the progress of individuals and keep appropriate records.

· Undertake necessary administrative duties relating to the role.

· Undertake learning and development as identified through regular appraisals and reviews.

· Carry out other duties as deemed appropriate to the post by the Executive Director of Services.

Please see the application pack for full details and the person specification.

We will be actively interviewing so applicants are advised to apply early.

About us

Carers UK is the leading national charity supporting, advocating for and connecting unpaid carers across the UK. We exist to make life better for unpaid carers, however caring affects them. Despite being a relatively small charity, we regularly punch above our weight and we have achieved meaningful change and we have influenced almost every piece of legislation concerning carers over the past 60 years.

This is an exciting time to join Carers UK as we celebrate our 60th anniversary, an important milestone to look back on our achievements and to highlight what more needs to be done to ensure that carers are treated equally in all aspects of their lives and that no one has to care alone.

About the role

Our best practice employer forum, Employers for Carers (EfC), works as a department of Carers UK and helps businesses create carer-friendly workplaces. With the change in employment law, now is an exciting time for our forum to grow in size and influence, ultimately helping millions more carers.

We are seeking a new business Account Executive to help grow the membership of Employers for Carers at this exciting time. While this role sits within the Income Generation and Communication directorate, it is not a fundraising role but focuses on selling our Employers for Carers product as earned income. As such, the successful candidate will meet with leading organisations to improve their workplace practices, engaging with HR and D&I teams.

The closing date for applications is 5pm, Wednesday 28 May.

Please send in your application as soon as possible. We look forward to receiving your application.

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK are actively interviewing for this role as we receive applications.

We may carry out online and social media checks before a formal offer is made. 

We are committed to improving diversity and inclusion across our organisation. Don’t meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you’re excited about the role but your experience or qualifications don’t perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQA+, those with a disability and neurodiverse conditions.

 

The role:

This is a key role within the Executive Leadership team, with accountability for Finance, Procurement and IT at the Globe. You will work collaboratively with the CEO and Executive leadership team to drive strong business as usual delivery, and provide provide balanced insight to Executive Leadership Team and the Senior Leadership Group so that they can take responsibility for questioning routines and rituals, and for streamlining processes that improve efficiency.

The Finance Director is the lead on the Audit and Risk Committee (ARC) and is a key part of other relevant committees. You will also attend and report at Board meetings, developing strong working relationships with Board members, the Artistic Director, Executive Leadership members, members of the Senior Leadership Group (SLG), the Finance and Procurement team, the Globe’s IT contractor, and colleagues throughout the Globe.

The skills:

· Chartered Accountant.

· Extensive Director level business experience in a complex organisation.

· A strategic thinker with entrepreneurial instincts

· Demonstrable experience in managing contracts.

· Experience within the charities sector including understanding of the relevant accounting, taxation and other regulatory requirements this presents.

· Empathy with the work, aims and mission of the Globe including an appreciation of the balance between the charitable purpose and commercial imperatives.

· An effective and flexible leadership and management style with demonstrable ability to inspire, motivate, coach and develop a team.

· Credibility and authority to work effectively and liaise internally with senior staff and externally with Trustees and other stakeholders.

· An excellent negotiator and influencer with string emotional intelligence and good communication skills.

· Analytical problem-solving ability with the appetite and energy to evaluate, challenge and change the status quo.

· Experience in financial and risk compliance and governance issues.

· Accessible and inclusive report writing and presentation skills demonstrated as a part of Board level reporting.

· Positive, determined, pragmatic, and resilient – able to inspire confidence and respect.

· The ability to work flexibly in a creative, fast-moving environment and understand the importance of artistic risk taking and to respond positively to it.

· Experience in, or a personal interest in the arts, heritage/museum, or creative industries.

· Experience of managing IT contracts or IT staff.

The team:

The Finance Department provides timely and accurate financial information to key stakeholders while protecting Shakespeare’s Globe assets and ensures compliance with laws and regulations in relation to financial and taxation matters. Serving as a key partner on topics requiring economic, financial and value for money inputs and expertise, the Finance Department manages Accounting and Financial Reporting, Tax, Banking Relationships, Procurement, Financial Risk Management, Contracts, Management Reporting, and external audit partners

Shakespeare’s Globe:

We celebrate Shakespeare’s transformative impact on the world by conducting a radical theatrical experiment. Inspired and informed by the unique historic playing conditions of two beautiful iconic theatres, our diverse programme of work harnesses the power of performance, cultivates intellectual curiosity and excites learning to make Shakespeare accessible for all.

To apply:

For more information, please download the job description from our website. To apply, please complete the online application form by 9:00am on 2 June 2025.

We regret that because of the high volume of anticipated applications, we may be unable to contact unsuccessful candidates. If you have any queries on the application process or online form, please get in touch.

Sands exists to save babies’ lives and ensure that anyone affected by pregnancy loss or baby death receives the support and care they need. 

We are recruiting a Commercial Business Development Lead to drive growth of Sands’ partnerships programme. This is a new and exciting role requiring an ambitious and entrepreneurial individual, who will focus on securing commercial and strategic partnerships which maximise Sands’ exclusive, new and emerging opportunities.  This includes our award-winning Sands United Football Club, the globally-recognised Baby Loss Awareness Week, our leadership in Saving Babies’ Lives research and flagship UK-wide events such as Ribbon Run, Starlight Walk and others. 

The postholder will be responsible for securing sector-leading, inspiring and memorable partnerships, including but not limited to multi-year collaborations, sponsorship and cause-related marketing. Demonstrable experience in working across sporting and/or event sponsorship is essential as well as in commercially-led partnerships including retail.  The ability to collaborate strategically with those committed to social change is also required.

You will ensure there is an integrated approach across Sands’ functions including other areas of fundraising, engagement, communications and events. This role therefore has a high level of responsibility for the management of internal and external senior relationships.

With a high level of business acumen to identify a robust pipeline, the postholder will seek out partners that align with Sands’ vision, that will place us on the map as the go-to baby charity, thus increasing Sands’ public profile via household brands and high-profile partnership activities.

The post-holder will be able to diversify prospects across different sectors and industries including mental health and wellbeing, health and beauty, groceries, high street retailers, home and leisure, transport, jewellery and commemoration. 

You will be skilled at creating bespoke and engaging proposals that captures the interest, trust and needs of key decision-makers.  An excellent communicator and influencer, you will also be a confident presenter and networker, with the ability to represent Sands externally and produce high-quality prospect research, reports and creative pitch material. 

The ideal candidate will have demonstrable experience in cultivating high-level relationships with corporate partners and individuals across a range of engagement mechanisms – particularly working from home and online. 

Goodman Masson are thrilled to be exclusively partnering with a globally recognised International NGO dedicated to advancing sexual reproductive health care rights and justice, including safe abortion, across diverse communities worldwide. This impactful International NGO is a worldwide movement supporting healthcare services and sexual and reproductive health rights (SRHR) across 151 countries. They're now building a brand-new commercial team - and looking for a hands-on, strategic, and collaborative Global Marketing Advisor to help make their partner clinics and maternity centres more financially sustainable and locally impactful.

About the Role:

This isn't your average marketing role. You'll be the third hire into a dynamic new team tasked with supporting our Member Associations (MAs) - local, in-country health organisations - to strengthen their marketing capabilities and boost their clinics' visibility, credibility, and patient footfall.

Your work will directly help ensure that essential SRHR services remain accessible in low-resource settings by making their delivery models self-sustaining.

You'll work side-by-side with local teams in countries such as Nepal, Chile, Ecuador, Benin, Ghana and the Philippines. Your mission? Build impactful marketing strategies, improve websites and digital channels, and empower local teams through coaching, toolkits, and long-term support. Expect to roll up your sleeves - this is a very hands-on role, not one for spectators or delegators.

What You'll Be Doing:

• Develop and execute marketing strategies tailored to individual clinics and maternity centres
• Lead branding, content, and outreach efforts to increase patient engagement
• Optimise clinic websites for user experience, SEO, and education
• Train local teams on social media, digital marketing, and community engagement
• Work directly with local marketing agencies to co-create campaigns
• Monitor performance metrics and adjust strategies based on real-time data
• Help build commercial resilience in healthcare services across multiple global markets

You'll Need:

• Proven commercial marketing experience - ideally within healthcare, consumer services, or retail
• A deep understanding of how to drive customers into the clinical services they provide by using digital and traditional campaigns
• Strong coaching, influencing, and cross-cultural communication skills
• Confidence working autonomously and adapting quickly in dynamic, low-resource environments
• Hands-on experience optimising websites and managing digital channels
• Willingness to travel internationally up to 20% of the year (1-2 weeks at a time)
• Fluency in English; Spanish and/or French is a strong advantage

Why Join this Impactful International NGO in this role?

• Be part of a purpose-driven, values-led organisation driving real-world impact
• Work with inspiring local teams across Ecuador, Ghana, Nepal, the Philippines, and beyond
• Travel across the world as part of your job, with all expenses paid
• Shape innovative marketing solutions for under-resourced healthcare providers
• Gain unique experience at the intersection of commercial strategy and global health

Salary: £41,365 - 59,963 (depending on experience)

Start date: ASAP, willing to wait 3 months for the perfect candidate but sooner available candidates will be prioritised

Hybrid working: Full-time working (35 hours a week), 2 days a week in London Bridge office

Benefits: 28 days holiday, medical insurance, 7% employer pension contributions with optional employee contributions.

If this exciting opportunity interests you, and you have the experienced required - I'd love to hear from you!

Phone: +44 (0)207 324 0585
Email:

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

Location: Central London/Hybrid
Salary: £90,000k per annum – negotiable depending on experience.
Job Type: Full time
Contract Type: Fixed Term Contract
 
About In Kind Direct
 
For nearly 30 years, In Kind Direct has been at the forefront of product redistribution in the UK, ensuring that no one misses out on life’s essentials. Founded by HM The King, we partner with leading brands and retailers to channel everyday goods—hygiene items, household products, toys, clothing and more—to over 6,000 community groups. Every week, we help more than half a million people in need. Yet, poverty and exclusion remain as key challenges within the UK, and we’re on a mission to reach even more people with more products.
 
Our values
 
We work with kindness, togetherness and integrity, driving innovation.
 
The Opportunity
 
We’re seeking an energetic, commercially savvy Interim Commercial Director to join us for approximately nine months. You’ll provide strategic leadership to our Commercial Team, manage our thriving e-commerce operation (equivalent to a £30m etail business) and cultivate and deepen long-term partnerships with our FMCG and retail supporters, both new and those who have worked with us for many years. This is a unique chance to shape mutually beneficial relationships that fuel social impact across the UK.
 
Key Responsibilities: 
 
Leadership

• Lead, coach and motivate the Commercial Partnerships team to deliver outstanding results, including achieving 2025 targets and deliverables
• As a key member of IKD’s senior Leadership Team, contribute to the operational and strategic direction of the organisation, and attend regular meetings of IKD’s Board of Trustees
• Provide dynamic day-to-day leadership presence, role-modelling IKD’s values and promoting a culture of entrepreneurship and results-focus

Strategic Commercial Relations

• Accountable for IKD’s relationships with its major commercial partners, ensuring successful collaboration and delivery of mutually-agreed targets and plans.
• Work with the Heads of New Business and Partnerships to develop and implement Commercial Team plans, enabling the delivery of all commercial targets and success criteria 
• Maintain a close watch on the needs of our charitable network, and identify a pipeline of current and new donated products in response
• Lead the Head of Partnerships and Head of New Business in building account plans for current and future product donors. Develop and drive trading strategy, including delivery of partnerships with affiliate schemes 
• Ensure excellent customer service to maximise the potential for product donations, including the development of bespoke proposals, high-quality impact/progress reports and any other engagement collateral required 
• Attend networking and other events relevant to IKD, building relationships with influencers and those able to support IKD 

E-Commerce 

• Accountable for delivering revenue targets through IKD’s e-commerce platform
• Work with the Operations Director and E-Commerce & Digital Marketing Manager to oversee the customer journey, aiming to increase conversion, retention and renewal 
• Support the E-Commerce Manager to develop and deliver the workplan for all corporate sites 
• Work with leadership team to deliver data-led analysis of our performance, both on commercial performance as well as marketing and business development

Marketing 

• Support and guide the Marketing team, to ensure successful delivery of IKD’s calendar of high-impact marketing and advertising campaigns, including social media
• Oversee the internal and external use of branding guidelines – ensuring consistency in the look and feel of all collateral materials, events and campaigns – protecting IKD’s corporate identity and positioning 
• Monitor the effectiveness of all marketing initiatives and activities, providing ROI and engagement measurements 
• Lead the marketing team in developing ambitious plans to celebrate IKD’s 30th anniversary in 2026

 Skills/experience you will bring: 

• Ability to work at both a strategic and operational level, being able to see the bigger picture while also being comfortable with detail and data, and ‘getting things done’ 
• Demonstrable sales and business development experience, having held a lead role in growing commercial revenue
• Strong commercial acumen, with excellent numeracy, analytical and negotiating skills 
• A passion for social impact - a storyteller, able to sell an inspiring vision 
• Excellent ambassadorial, communication and relationship-building skills
• A very clear customer focus
• E-commerce experience 
• Ideal: (It would be great if you have this, but we are open to candidates who may not)
• E-commerce experience in a charity or e-retailer 
• Strong day-to-day marketing experience in particular planning, executing and measuring the success of campaigns 

 
Working at In Kind Direct 
 
Our team receives excellent training and development, and team benefits include an interest-free travel loan, volunteering days, 28 days holiday each year (including 3 days between Christmas and New Year, excluding public holidays) and a generous pension scheme entitlement. We are an equal opportunity employer and support our team to succeed in their roles through training, adaptations, flexibility in working, access to our Employee Assistance Platform, and a range of policies to support people in their personal, family and care responsibilities.
 
We are an accredited Great Place to Work – and have additionally been recognised as a Great Place to Work amongst small Charities and a Great Place to work for Women.
 
We seek to challenge discrimination and are committed to our values of kindness, togetherness, integrity, and innovation. We are on an organisational journey to achieving our EDI vision and welcome any questions about our progress and aspirations. We especially welcome applications from anyone with lived experience of being on a low income or working with smaller charitable organisations. We will meet all reasonable expenses and will support anyone invited to interview to be able to participate.
 
How to apply 
 
The deadline for applying for this role is Friday, June 6th. For details of how your data as an applicant will be used and stored, please read our Privacy Policy. We ask all applicants to complete an Equal Opportunities Monitoring form, either through our website or our online application process.  
 
To apply, please submit your CV and a brief supporting statement (max. 500 words) through our online application portal. Applications submitted without a supporting statement may not be considered.
 
Provisional interview dates:
 
Initial screening calls (15 mins) - W/C 9th June
First interviews likely to be W/C 16th June,
Second interviews likely to be W/C 23rd June.
 
REF-221662