750 Risk jobs

Assessment and Reconnection Workers

North West London

£39,333 - £43,223 

Do you want to work in a role where no day is the same and make a real difference to the lives of people experiencing homelessness in London? 

The St Mungo’s Pan London Rough Sleeping Team (No Second Night Out) provide a rapid response service, intervening to ensure no one needs to sleep rough, our work is ongoing.

As an Assessment and Reconnection Worker, you will: 

• Be part of a busy team environment working closely with people new to, or at risk of rough sleeping.
• Provide a personalised case management service to clients, turning assessment recommendations into practical action plans which fully involve the client.
• Build and maintain effective relationships to support clients throughout their recovery.
• Develop a knowledge of relevant legislation such as welfare benefit and housing legislation.
• Work on the weekly 24/7 rota including weekends and bank holidays, in Mixed Shift roles (Including - early and late day shifts and night shifts).

About you

We are always on the lookout for enthusiastic people to join us. If you have a genuine desire to support people to transform their lives then this could be the role for you, you don’t need to have direct experience to succeed in these roles, but should demonstrate the below:

• If you have good interpersonal and listening skills, patience and resilience and the ability to adapt to new situations we will provide you with the rest through our training and development programs where you will develop the skills to provide high-quality person-centred support to clients.
• Good organisation and prioritisation skills, with the ability to manage a varied workload including admin tasks, record keeping and client work.
• If you have a good understanding of the complex issues faced by homeless people, the ability to manage complex behaviours and work with people who are facing a difficult personal or emotional situation, we encourage you to apply!

NSNO is the largest assessment service commissioned in the UK for people experiencing rough sleeping. St Mungo’s have been delivering this innovate service since 2011, the team continue to use their expert knowledge, learning and proven success as part of the Pan London Rough Sleeping Service to provide a rapid response, and intervention to ensure no one needs to sleep rough.   

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups. 

Closing date: 10 am on 29th September 2026

Interview and assessments on: 8th - 12th October 2026

The Suicide Bereavement Specialist Manager leads and manages a team of approximately 10–12 Suicide Bereavement Specialists, providing strong and supportive management alongside clear professional accountability and oversight of practice.

The postholder will also maintain a small caseload of approximately 5–10 beneficiaries, enabling them to remain connected to frontline practice and the experiences of people accessing the service.

The postholder has operational responsibility for the beneficiary journey from the point a referral enters the service through assessment, triage and allocation to a Suicide Bereavement Specialist, and for ensuring that subsequent support is safe, timely, appropriate, person-centred and delivered to Pete’s Dragons’ expected standards.

Relationship with the Beneficiary Services Manager

The Beneficiary Services Manager holds overall strategic responsibility for Beneficiary Services, including the direction, development and performance of beneficiary-facing services across Pete’s Dragons.

The SBS Manager holds operational responsibility for the day-to-day delivery, management and quality of the Suicide Bereavement Specialist service.

The SBS Manager is expected to exercise appropriate professional and managerial autonomy in the daily operation of the SBS service, escalating significant safeguarding, workforce, performance, capacity, service-quality or organisational concerns to the Beneficiary Services Manager.

The two roles will work closely together to ensure that strategic decisions are translated into consistent, safe and effective practice.

Key Responsibilities

Referral, Triage and Allocation

The SBS Manager will:

• Take overall responsibility for all incoming referrals to the SBS service from the point of entry through to allocation.
• Review referrals to establish need, urgency, risk, suitability and any additional considerations affecting the provision of support.
• Ensure referrals are processed promptly and in accordance with Pete’s Dragons’ referral pathways, eligibility criteria and service standards.
• Identify and appropriately escalate safeguarding, suicide risk or other significant concerns arising during the referral process.
• Allocate beneficiaries to the most appropriate SBS, considering individual need, practitioner skills and experience, existing caseload, capacity, location and other relevant factors.
• Maintain oversight of referrals awaiting allocation and ensure that beneficiaries do not become lost or unnecessarily delayed within the system.
• Monitor demand, waiting times, caseloads and team capacity and raise emerging pressures with the Beneficiary Services Manager.
• Ensure referral and allocation decisions are clearly and appropriately recorded.

Management and Leadership of the SBS Team

The SBS Manager will:

• Provide day-to-day leadership and management to approximately 10–12 Suicide Bereavement Specialists.
• Lead regular individual management 1:1s with each SBS.
• Lead group supervision and reflective practice opportunities as required.
• Lead daily SBS team meetings and scheduled practice meetings.
• Create a team culture which combines compassion and psychological safety with professional accountability and consistently high standards.
• Maintain regular contact with staff working across different Pete’s Dragons locations.
• Ensure staff have appropriate opportunities to raise concerns, discuss difficult work and seek management guidance.
• Monitor individual workload, caseload and capacity and intervene where concerns arise.
• Support staff wellbeing while maintaining clear expectations regarding professional responsibilities and service delivery.
• Provide appropriate telephone management support for SBS staff working outside normal office hours as required.

Quality Assurance and Practice Standards

The SBS Manager will hold responsibility for the quality of SBS practice and will:

• Undertake formal case audits for each SBS on a quarterly basis.
• Regularly review the quality, accuracy and completeness of beneficiary records and case documentation.
• Monitor SBS practice against Pete’s Dragons’ policies, procedures, practice standards and expected professional boundaries.
• Arrange and review recorded beneficiary sessions at appropriate intervals as part of ongoing practice quality assurance and practitioner development.
• Provide constructive feedback following practice reviews and agree actions or development plans where required.
• Identify excellent practice and ensure learning is shared across the team.
• Identify practice which falls below the expected standard and take timely action to support improvement.
• Monitor beneficiary engagement, missed appointments, case progression, case duration and closure practices.
• Ensure concerns regarding practice, conduct, competence or beneficiary safety are appropriately documented, addressed and escalated.
• Promote reflective professional practice and continuous improvement throughout the SBS team.

Safeguarding and Risk

The SBS Manager will:

• Act as a Designated Safeguarding Officer (DSO) for Pete’s Dragons. Appropriate DSO training can be provided where required.
• Share responsibility for the management and oversight of safeguarding cases within the organisation.
• Provide advice and support to SBSs where safeguarding concerns arise.
• Ensure safeguarding concerns are identified, recorded, escalated and acted upon in accordance with Pete’s Dragons’ Safeguarding Policy and relevant statutory guidance.
• Work collaboratively with other safeguarding leads and senior managers where complex or significant concerns arise.
• Promote confident and consistent safeguarding practice throughout the SBS team.
• Ensure staff understand the distinction between safeguarding, suicide risk, clinical concern and other forms of beneficiary risk and follow the appropriate organisational pathway.

Beneficiary Casework

To remain connected to frontline practice, the SBS Manager will:

• Maintain a small caseload of approximately 5–10 beneficiaries.
• Provide high-quality suicide bereavement support in accordance with Pete’s Dragons’ practice model, policies and standards.
• Maintain timely, accurate and appropriate case records.
• Model excellent professional boundaries, beneficiary communication and case management.
• Participate in appropriate clinical supervision for their own beneficiary work.
• Ensure management responsibilities remain the priority of the role and that their personal caseload does not compromise their availability to manage the service or support the SBS team.

People Management and HR

The SBS Manager will be responsible for all routine HR management relating to their direct reports, including:

• Recruitment and selection of Suicide Bereavement Specialists.
• Induction and probation.
• Regular management supervision.
• Annual appraisal and performance review.
• Identifying individual and team development needs.
• Supporting professional development and CPD.
• Attendance and absence management.
• Managing annual leave and ensuring adequate service capacity.
• Addressing performance, capability, conduct or behavioural concerns promptly and appropriately.
• Supporting staff wellbeing and identifying when additional support may be required.
• Working with the Beneficiary Services Manager and other appropriate colleagues on formal HR matters where necessary.
• Maintaining appropriate and confidential management records.

Training and Development

The SBS Manager will:

• Identify individual and collective training and development needs across the SBS team.
• Ensure mandatory training remains current.
• Support SBSs to develop their knowledge, confidence and professional practice.
• Use case audits, recorded-session reviews, supervision, beneficiary feedback and other quality measures to identify areas for development.
• Contribute to the development and delivery of internal practice training and workshops.
• Support newly appointed SBSs through induction and their transition into independent practice.

Policy, Procedure and Service Development

The SBS Manager will:

• Ensure organisational policies, procedures and agreed ways of working are consistently implemented within the SBS team.
• Communicate changes in policy or practice clearly and ensure staff understand what is expected of them.
• Monitor compliance and address inconsistent practice.
• Contribute frontline operational knowledge to the review and development of policies, procedures, pathways and practice standards.
• Support the Beneficiary Services Manager in implementing service developments and organisational change.
• Identify opportunities to improve beneficiary experience, efficiency, quality and consistency.

Monitoring and Reporting

The SBS Manager will maintain an accurate operational picture of the SBS service, including:

• Referral volumes.
• Referral processing and allocation.
• Waiting times.
• Individual and team caseloads.
• Team capacity.
• Beneficiary engagement.
• Case progression and closures.
• Safeguarding and risk themes.
• Quality assurance findings.
• Staff performance and development.
• Emerging operational risks or pressures.

The postholder will provide appropriate information and reporting to the Beneficiary Services Manager and ensure significant concerns are escalated promptly rather than waiting for routine reporting arrangements.

General Responsibilities

The postholder will:

• Work across Pete’s Dragons Devon locations as required.
• Represent Pete’s Dragons professionally with beneficiaries, colleagues, partners and external agencies.
• Maintain appropriate confidentiality and comply with data protection requirements.
• Work within Pete’s Dragons’ policies, procedures, values and professional standards.
• Attend relevant internal and external meetings.
• Maintain appropriate professional boundaries at all times.
• Undertake relevant training and continuing professional development.
• Work flexibly where reasonably required by the needs of the service.
• Participate in a limited out-of-hours telephone support arrangement for SBS staff undertaking authorised out-of-hours work.
• Undertake other reasonable duties consistent with the seniority and purpose of the role.

Person Specification

Essential

Experience

The successful candidate will have:

• Significant experience of managing and leading staff.
• Experience of managing a team delivering services to people with complex emotional or mental health needs.
• Relevant experience within mental health, bereavement, psychological support, social care or a closely related field.
• Experience of managing staff performance, development, wellbeing and HR matters.
• Experience of quality assuring professional or support-based practice.
• Experience of managing risk and making sound professional decisions in complex situations.
• Experience of working with confidential and sensitive information.
• Experience of balancing competing demands and managing a busy operational service.

Knowledge and Skills

The successful candidate will demonstrate:

• Strong leadership and people-management skills.
• A sound understanding of mental health, emotional distress, grief and vulnerability.
• The ability to assess information and make proportionate decisions regarding risk, urgency and service response.
• Strong safeguarding awareness and a willingness to undertake DSO training where not already qualified.
• The ability to challenge poor or unsafe practice appropriately and constructively.
• The ability to provide clear feedback and support staff development.
• Excellent organisational and workload-management skills.
• The ability to monitor service capacity and allocate work fairly and effectively.
• Strong written and verbal communication skills.
• Confidence in managing difficult conversations.
• Good professional judgement and the ability to know when matters should be escalated.
• Strong IT skills and the ability to use electronic case-management systems effectively.
• The ability to analyse service information and identify trends, risks and areas requiring improvement.

Personal Approach

The successful candidate will:

• Combine compassion with professional accountability.
• Be calm and confident when managing complex or emotionally demanding situations.
• Be approachable without losing appropriate managerial boundaries.
• Be willing to make and stand behind difficult decisions.
• Be curious about practice and committed to continual learning and improvement.
• Understand the importance of reflective practice when working with suicide bereavement.
• Be comfortable working within a service where risk, grief, trauma and emotional distress are part of everyday practice.
• Demonstrate integrity, discretion and sound judgement.
• Share Pete’s Dragons’ commitment to providing timely, appropriate and professional support following suicide bereavement.

Practical Requirements

• Full UK driving licence.
• Access to a vehicle for work purposes.
• Ability and willingness to travel regularly between Pete’s Dragons locations and elsewhere across Devon.
• Ability to work flexibly according to service requirements.
• Ability to participate in limited out-of-hours telephone support for SBS staff.

Desirable

• Previous experience of suicide bereavement or postvention services.
• Previous experience of managing a geographically dispersed team.
• Safeguarding/DSO training.
• Experience of conducting case or practice audits.
• Experience of reviewing recorded professional practice sessions.
• Experience of delivering supervision, reflective practice or professional development sessions.
• Experience of recruitment within health, mental health, social care, bereavement or similar services.
• Knowledge of trauma-informed and person-centred approaches.

Scope and Accountability

This is a significant operational management role with responsibility for both people and practice.

The SBS Manager is accountable for ensuring that the SBS team is appropriately managed, beneficiaries are allocated safely and promptly, the quality of support is actively monitored, concerns are addressed rather than allowed to drift, and the Beneficiary Services Manager has an accurate understanding of the performance, capacity and risks within the service.

The postholder is expected to exercise professional judgement and autonomy within their delegated responsibilities while recognising when an issue requires escalation or strategic decision-making by the Beneficiary Services Manager.

Fire Safety Advisor

B&D Reside | £55,000-£65,000 | Hybrid - Barking / Sites / Home | Contract with potential to become permanent

Goodman Masson are delighted to be supporting B&D Reside with the appointment of a Fire Safety Advisor, a newly created position within their Asset Management team.

This is an excellent opportunity for an experienced fire safety professional to join an organisation with a strong commitment to resident safety and play a key role in strengthening fire safety compliance, assurance and risk management across its housing portfolio.

Working closely with the Fire Safety Manager, you will provide specialist technical advice across B&D Reside, supporting the Responsible Person and wider teams to ensure statutory and regulatory obligations are met.

The Opportunity

As Fire Safety Advisor, you will play a key role in ensuring B&D Reside's fire safety programme is delivered effectively, on time and to the required standards.

You will work across Compliance, Repairs, Building Safety, Estates, Health & Safety, Asset Management and Housing Management, providing technical expertise and helping to embed a positive, consistent fire safety culture across the organisation.

The role will have a particular focus on complex and higher-risk residential buildings, fire risk management, technical assurance, regulatory compliance, data governance and continuous improvement.

You will also have the opportunity to influence how B&D Reside manages and improves its fire safety information, systems and processes as the organisation continues to develop its approach to the Golden Thread and building safety information.

Key Responsibilities

• Support the Fire Safety Manager in developing and delivering fire safety policies, strategies and annual action plans.
• Undertake fire safety inspections and risk reviews, developing appropriate action plans and remediation requirements.
• Manage and oversee fire risk assessment programmes, ensuring assessments are completed to a high standard and within required timescales.
• Provide expert technical advice on fire safety across B&D Reside's property portfolio.
• Support fire safety improvement projects across Asset Management, Compliance, Repairs and Building Safety.
• Quality assure fire risk assessments, surveys, remedial works and wider fire safety activity.
• Maintain and develop comprehensive fire safety risk registers, ensuring risks, mitigations and actions are properly tracked.
• Investigate fire-related incidents, dangerous occurrences and near misses, identifying lessons learned and improvement opportunities.
• Support the delivery of PCFRAs and PEEPs where required.
• Oversee key fire safety documentation including evacuation plans, fire statements and supporting evidence.
• Work with external consultants and stakeholders on Fire Action Plans and the rollout of the triple pathway evacuation system.
• Provide oversight of Fire Incident Reporting, Fire & Rescue Service compliance and Regulation 38 certification processes.
• Act as an operational interface with relevant regulatory bodies and Fire & Rescue Services.
• Support the management of fire safety requirements across Higher Risk Buildings where required.
• Ensure key building information, including Regulation 38 information, as-built documentation, floor plans, PEEPs, evacuation strategies and fire safety records, is accurate and up to date.
• Act as the data steward for fire safety information, ensuring robust governance, accuracy and data quality.
• Support digital improvement initiatives and the development of effective fire safety information management systems.
• Promote resident engagement and ensure fire safety information is communicated clearly and effectively.
• Develop strong relationships with internal and external stakeholders, including contractors, consultants, the Council and Fire & Rescue Services.
• Horizon scan for changes in legislation, regulation and best practice, ensuring B&D Reside responds proactively.
• Contribute to committees, senior management meetings and reporting requirements relating to fire safety.

About You

We are looking for an experienced fire safety professional with a strong technical ba

Salary: £50,000–£55,000 FTE, pro rata (0.6 FTE: £30,000–£33,000)
Hours: 3 days per week / 0.6 FTE
Contract: Permanent
Location: Predominantly remote, with regular travel to our London office as required
Reporting to: Chief Operating Officer (COO)
Application deadline: 20 October 2026
Start date: As soon as possible

About the role

Migrateful is looking for an experienced Finance Manager to lead the financial management of our growing charity.

With annual income of over £1 million and operations across London and Bristol, this is a senior role combining hands-on financial management with budgeting, forecasting and strategic financial insight. A significant proportion of both our income and cost base relates to our trading activities, primarily the delivery and sale of cookery classes, so we are looking for someone with experience of managing finances in an organisation with substantial trading activity, alongside charitable and fundraising income.

You will work closely with our COO and CEO, external bookkeeper and accountant, Senior Management Team and Finance and Risk Sub-Committee to ensure that Migrateful has robust financial information, controls and processes to support good decision-making and long-term financial sustainability.

You will take ownership of the finance function while working with colleagues across the organisation to ensure that budget holders understand their financial position and are supported to manage their budgets effectively.

Key Responsibilities

Financial planning, budgeting and forecasting

• Lead the annual budgeting process in partnership with the CEO and COO. 

• Produce regular forecasts, cash-flow projections and scenario modelling to support organisational planning and decision-making.

• Monitor performance against budget, identify emerging risks and opportunities, and recommend corrective action where required.

• Work closely with the COO, through a business partnering relationship, to provide timely financial information and insights on all aspects of operations (especially cookery class delivery).

• Support budget holders to understand and manage their budgets and financial targets.

Management accounting and internal financial reporting

• Work closely with our external bookkeeper and accountant to ensure transactions are accurately recorded, restricted funding is correctly allocated and balance-sheet accounts are reconciled.

• Review monthly management accounts and investigate significant variances.

• Produce clear monthly financial reporting and narrative for the Senior Management Team. 

• Produce clear quarterly financial reporting and narrative for the Finance and Risk-Committee

• Translate financial information into accessible insights for colleagues and trustees who do not have a finance background.

• Prepare financial papers for Board and Finance and Risk Sub-Committee meetings and support trustees to understand Migrateful's financial position.

• Support the COO in convening and servicing the quarterly Finance and Risk Sub-Committee.

Income, expenditure and cash and treasury management

• Oversee sales invoicing and credit control, ensuring invoices are raised accurately and outstanding debts are followed up.

• Review and approve expenditure within delegated authority.

• Oversee fortnightly payment runs and supplier payments.

• Oversight on monthly payroll processes

• Maintain oversight of organisational cash flow.

• Manage our bank deposits at Flagstone to optimise interest income whilst maintaining appropriate levels of liquidity 

Audit, compliance and governance

• Lead the annual external audit and preparation of statutory accounts, working with our external accountants and auditors.

• Ensure compliance with all  relevant charity accounting and other statutory  requirements, including the Charities SORP and HMRC.

Financial controls and systems

• Maintain and continually improve Migrateful's financial policies, procedures and internal controls, including delegated authorities, segregation of duties, anti-fraud measures and reserves.

• Identify opportunities to make financial processes more efficient, accurate and automated.

• Ensure financial systems and processes remain appropriate as Migrateful grows.

Fundraising, funder reporting and restricted funds

• Support the CEO and fundraising team with budgets, financial information and projections for funding applications.

• Maintain effective oversight of restricted funding and grant expenditure.

• Prepare financial information for use in funding applications and reports.

Person Specification

Essential

• Significant experience of financial management within a charity or not-for-profit organisation

• Strong knowledge of charity accounting, including restricted and unrestricted funds.

• Experience of working in a charity or not-for-profit that has a significant level of earned income (and associated expenditure)

• Experience of producing and interpreting management accounts, budgets, forecasts and cash-flow projections.

• Experience of leading or playing a significant role in annual budgeting and year-end audit processes.

• Strong understanding of financial controls and the ability to identify and improve financial processes.

• Knowledge of the Charities SORP and charity statutory reporting requirements.

• Experience of organisations generating significant trading income alongside charitable/fundraising income.

• Excellent Excel or Google Sheets skills and confidence working with accounting and financial systems.

• Strong analytical skills and the ability to turn financial information into clear advice and recommendations.

• Excellent communication skills, including the ability to explain financial information clearly to non-finance colleagues and trustees.

• Highly organised, accurate and able to manage competing deadlines independently.

• Collaborative and comfortable working with colleagues across an organisation.

• Able to attend meetings at our London office when required.

• Commitment to Migrateful's mission and values.

Desirable

• ACA, ACCA, CIMA, CIPFA or equivalent qualification, or part-qualified.

• Experience working in a charity of a similar size and complexity.

• Experience working directly with trustees or a Finance and Risk Sub-Committee.

• Experience supporting fundraising teams with grant budgets and restricted-fund reporting.

• Experience of payroll and workplace pensions.

• Experience improving or automating finance systems and processes.

Right to Work

Applicants must have the right to work in the UK. Migrateful is unable to provide visa sponsorship for this role.

Successful applicants will be required to provide evidence of their right to work in the UK before starting employment.

Application Process

To apply, please send your CV and a cover letter explaining why you are interested in the role and how your experience meets the person specification.

Applications close on 20th October 2026.

Applications will be shortlisted and interviews held on a rolling basis, so we encourage you to apply early. We may close the vacancy before the advertised closing date if we receive a sufficient number of suitable applications.

We are looking for the successful candidate to start as soon as possible.

Contract: 12-month FTC with potential for a permanent contract

Sebastian’s Action Trust (SAT) supports children with life-limiting conditions and their families. We help those families navigate the emotional and practical difficulties that come with caring for a child with complex needs and provide a place where they can connect, relax and make precious memories together. 

With the planned retirement of the current CEO, we are looking for an experienced charity leader with a background in fundraising, to take the organisation forward into the next phase of its strategic development. This could be an opportunity for a senior fundraising professional to take the next step into a CEO role. 

This role combines overall leadership of the charity with responsibility for income diversification and growth, with a focus on fundraising to drive stability and sustainability. The successful candidate will oversee the delivery of high-quality services, events and support provision, ensuring that the highest standards of health, safety and safeguarding are maintained. They will also nurture relationships with partner organisations and other local charities to explore opportunities for collaboration and efficiency. 

This role will lead a small but committed team of staff and volunteers who are passionate about the work we do, so you will be comfortable combining strategic thinking with pragmatism and creativity. 

The successful candidate will have experience of charity governance and financial management, and be confident working with a committed board and with partners and stakeholders to maximise impact for service users. They will also need to demonstrate hands-on experience of fundraising, with a track record of securing significant income from trusts, corporates and major donors.

This is a challenging but rewarding opportunity to make a real and lasting difference to families facing unimaginable difficulties. If this sounds like your next step, send your CV and covering letter or email to arrange an informal chat. 

About School of Hard Knocks

School of Hard Knocks (SOHK) is one of the UK’s leading education charities, working in 29 secondary schools across England, Scotland, and Wales. Using rugby as a key delivery tool, we support young people who are struggling to engage in early secondary education - often because of anxiety, low confidence, disrupted home lives, or behavioural challenges rooted in trauma. For many of the children we support, life has already brought more hardship than most adults experience in a lifetime. Our purpose is clear: to help young people facing complex challenges break the cycle and move towards a safer, stronger, more hopeful future.

The SOHK Schools Programme is a two-year intervention working with cohorts of around 20 pupils from Year 7 through to Year 9. Pupils are selected by the school and are typically among the hardest to reach young people. Each week, we deliver half a day of rugby training and classroom sessions built around our 3Cs framework, covering topics such as growth mindset, goal setting, and decision-making, alongside monthly one-to-one sessions with every pupil. The programme’s impact is evaluated by SOHK staff, teachers, parents, and the pupils themselves.

90% of our participants report feeling more confident and more engaged with school after taking part, with long-term effects on attendance, attainment, and life outcomes. Find out more about our Schools Programme.

Since 2023, SOHK has been proud to partner with Impetus, a charity that invests in and supports organisations helping young people from disadvantaged backgrounds succeed. This partnership combines investment with strategic and organisational development support, helping to strengthen our impact and set SOHK up for sustainable growth.

We are proud to be delivering long-term programmes that meaningfully reach hundreds of young people each year - but the societal need is vast. Our ambitious four-year strategic plan targets growth, aiming to bring our impactful programme to hundreds more young people each year.

“Despite the usual challenges that every education or sport for development charity faces, School of Hard Knocks really is unique. It is not so much what we deliver at a programme level (which is of course brilliant) but who we are as a team. If you are a values-led leader and love the idea of ‘team’, then School of Hard Knocks is the place for you.”

- Ken Cowen, Founder and outgoing CEO

The Role

The CEO is the public face and leader of SOHK, responsible for the overall strategic direction, vision, and management of the charity - ensuring SOHK meets its mission and strategic objectives while maintaining strong relationships with Trustees, staff, supporters, and the wider SOHK community. We’re looking for a mission-driven charity leader and effective fundraiser, capable of building a sustainable growth model.

Strategy and Direction

● Be the face and voice of the charity - its principal ambassador

● Lead the development and periodic review of SOHK’s strategy with the Trustees and Senior Management Team

● Translate the 2026-30 strategy into organisational priorities, plans, and goals

● Ensure safeguarding, wellbeing, and the lived experience of young people remain central to every decision and growth plan

Programme Delivery, Quality and Impact

● Hold a high bar for programme quality and outcomes for young people

● Line-manage and support the Director of Programmes, working with delivery teams and partners to build a world-class, evidence-based intervention

● Ensure SOHK can evidence the impact of its programmes, with insights feeding back into constant improvement

Income Generation, Fundraising and External Relations

● Lead income generation across trusts and foundations, corporate partnerships, individual giving, and challenges and events

● Line-manage and support the Head of Fundraising in executing a comprehensive fundraising strategy

● Hold senior relationships with funders and partners, building SOHK’s brand, reputation, and profile

Leading People, Culture and Operations

● Build and lead a high-performing Senior Management Team

● Foster a positive, inclusive, high-performing culture aligned with SOHK’s values

● Line-manage and support the Director of Finance & Operations, ensuring operational excellence

Governance and the Board

● Act as the primary link between the organisation and the Trustees

● Attend all Trustee meetings (held quarterly) and provide timely, accurate reporting

● Ensure compliance with all legal, regulatory, and Charity Commission requirements

About You

Essential

● Proven senior leadership experience in the charity, education, youth, or social impact sector - whether as CEO or as part of an executive team - including working directly with a Board of Trustees

● Demonstrated success in building or significantly growing an organisation, programme, or initiative

● A collaborative and values-led leadership style, with the ability to inspire trust, hold people to account, and build high-performing teams

● Strong track record of income generation, including securing significant funding from trusts, foundations, corporates, or major donors

● Experience of financial oversight, budgeting, and organisational planning at a senior level

● Strategic thinker, able to translate vision into clear plans and delivery

● Strong relationship-builder and communicator, confident with a wide range of stakeholders

Desirable

● Previous charity CEO experience - a bonus, but not essential; we know brilliant candidates come from a wide range of backgrounds

● Direct classroom, youth work, or education leadership experience

● Knowledge of the UK education system and youth policy landscape

● Experience of scaling a multi-site delivery organisation and working with local authorities

Personal Attributes

● Deep commitment to improving outcomes for young people, especially those facing disadvantage

● Resilient and persistent, able to work under pressure and navigate setbacks

● Collaborative, open, and reflective leader who seeks feedback and learns from it

Terms of Appointment

Contract type

Full-time, permanent

Location

Greater London, with offices in Edinburgh & Cardiff

Salary

£85,000 – £90,000 per year + £5,000 PRP

Reports to

Chair of the Board of Trustees

Direct reports

Director of Programmes; Head of Fundraising; Director of Finance & Operations

Travel

Regular UK travel, primarily to Edinburgh and Cardiff. Occasional evenings for stakeholder engagement and fundraising events

Trustee meetings

Quarterly, in London, in the evening, plus ad hoc subcommittees

About the role:

As a Project Worker at our Stacey Street service in Islington, you’ll support adults who have experienced homelessness or rough sleeping to rebuild stability and move towards independent living. This is a hands-on role in a busy hostel environment where no two days are the same.

You’ll work directly with residents who may be navigating challenges linked to mental health, substance use, trauma or contact with the criminal justice system. Through strengths-based support planning and clear risk management, you’ll help individuals identify goals, overcome barriers and take practical steps forward. From supporting someone to engage with treatment, to sustaining a tenancy or accessing training and employment, your work will focus on realistic, sustainable progress.

Day to day, you’ll build trusted relationships whilst maintaining professional boundaries. You’ll collaborate with internal teams and external partners to coordinate the right support at the right time, ensuring residents are prepared for successful move-on. You’ll keep accurate records, respond calmly in challenging situations and contribute to a psychologically informed environment where people feel respected and motivated to change.

This role is about creating momentum. By helping residents move from crisis towards stability, you’ll play a key part in freeing up hostel spaces for others in urgent need and strengthening SHP’s mission to end homelessness for good. If you’re resilient, person-centred and motivated by seeing people take meaningful steps forward, this is your opportunity to make a tangible impact every day.

About you:

• A non-judgemental approach to working with multi-disadvantaged clients and to promote a strengths-based approach.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives across work specialisms.
• Experience helping people to identify personal goals and supporting them through a process of change, including managing challenging situations in relation to people, including responding calmly to crisis and deal promptly, effectively and safely to complex situations.
• Strong time management skills, ability to work on own initiative, manage competing priorities and maintain high standards.
• Willingness and ability to work on a rota system of early and late shifts, which may include some variable hours including some evenings and weekends.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing Date: Sunday 27th September at midnight

Interview date: Tuesday 6th October at our Stacey Street service in Islington

Please note there will be a second stage interview in Islington for suitable candidates

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role. 

We are looking for a compassionate, confident and experienced Liaison and Diversion Team Lead to provide day-to-day leadership for our Liaison and Diversion outreach team in Surrey.

Working in partnership with Surrey and Borders Partnership NHS Foundation Trust, you will support the delivery of high-quality, safe and effective services for vulnerable people who have come into contact with the criminal justice system. This is a varied and rewarding role, combining operational leadership, staff supervision, partnership working and a reduced caseload of complex and high-risk clients.

You will lead and support a team of practitioners, help manage service performance and quality, and work closely with health, social care, criminal justice and voluntary sector partners to improve outcomes for people experiencing mental health difficulties, substance misuse, homelessness, learning disabilities, neurodiversity and other complex needs.

We are looking for someone who can bring strong leadership skills, sound judgement, and a commitment to trauma-informed, recovery-focused and person-centred practice. In return, you will be part of an organisation that values Kindness, Integrity and Commitment, and is committed to improving health, wellbeing and life opportunities for people across Surrey.

Location: Frimley Park Hospital, Guildford
Salary: £32,680
Hours: 35 hours per week
Contract: type: Permanent

Key responsibilities:

Leadership and Operational Management

• Provide day-to-day leadership and operational oversight of the Liaison and Diversion team.
• Support the recruitment, induction and development of staff and volunteers.
• Conduct regular supervision, appraisal and performance reviews for team members.
• Support staff wellbeing and promote a positive, inclusive and psychologically safe working environment.
• Provide management cover and deputise for the Catalyst Senior Manager when required.
• Lead team meetings and case discussions.
• Support the implementation of organisational policies, procedures and best practice guidance.
• Monitor staffing capacity and workload allocation to ensure safe and effective service delivery.

Clinical and Case Management

• Hold a complex caseload requiring enhanced intervention, multi-agency coordination and risk management.
• Support staff in managing complex cases involving mental health difficulties, substance misuse, homelessness, learning disabilities, neurodiversity, safeguarding concerns and social vulnerability.
• Formulate support and risk management plans.
• Ensure safeguarding concerns are identified, escalated and managed in accordance with local safeguarding procedures.
• Support clients to access appropriate health, mental health, housing, welfare, treatment, recovery and community support services.
• Promote recovery-focused and trauma-informed practice across the service.
• Ensure service users are supported to engage effectively with criminal justice processes and community services

Partnership and Stakeholder Engagement

• Develop and maintain effective working relationships with Police, Courts, Probation, Youth Justice Services, NHS organisations, Local Authorities and voluntary sector partners.
• Represent Catalyst and the Liaison and Diversion Service at internal and external meetings.
• Promote integrated working across health, criminal justice and community services.
• Support the development of pathways that improve outcomes for vulnerable individuals.
• Facilitate joint working and information sharing arrangements in accordance with GDPR and information governance requirements.
• Act as a key contact for partner agencies and support the resolution of operational challenges

Service Development and Quality Improvement

• Support the Catalyst and SABP Service Managers in developing and improving service delivery.
• Contribute to service reviews and quality improvement projects.
• Identify gaps in local provision and support the development of new partnerships and initiatives.
• Promote innovation and evidence-based practice across the service.
• Participate in contract monitoring and performance reporting processes.
• Support the development of community resources that enhance recovery, diversion and social inclusion

Performance and Governance

• Monitor service activity and outcomes to ensure contractual and organisational requirements are achieved.
• Ensure accurate and timely recording of client information on case management systems
• Carrying out service audits, and following thought to ensure all requirements are met.
• Maintain compliance with information governance, confidentiality, safeguarding and data protection requirements.
• Prepare reports, performance information and outcome data as required.
• Ensure all team members maintain accurate case records and complete mandatory training requirements.
• Contribute to risk management and incident reporting processes

About the organisation

Through Community, Specialist and Outreach services, we support recovery, mental health, and wellbeing—together, every step of the way.

 About you

Essential:

• Minimum of 3 years’ experience working with adults with complex needs, such as mental health difficulties, substance misuse, homelessness, neurodiversity, learning disabilities or offending behaviour.
• Experience of providing supervision, mentoring or line management to staff.
• Experience of working in partnership with multiple agencies and services.
• Experience of managing complex and high-risk cases.
• Knowledge of mental health, substance misuse and social vulnerabilities.
• Understanding of safeguarding legislation and practice.
• Knowledge of risk assessment and risk management.
• Good understanding of information governance, consent, confidentiality and GDPR.
• Understanding of trauma-informed and recovery-focused approaches.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to build and maintain effective partnerships.
• Ability to analyse complex information and make sound decisions.
• Ability to manage competing priorities and workloads.
• Strong report-writing and record-keeping skills.
• Competent in Microsoft Office and electronic case management systems.
• Demonstrates integrity, accountability and professionalism.
• Committed to social inclusion and reducing inequalities.
• Able to work independently and as part of a multidisciplinary team.
• Resilient and adaptable in challenging situations.
• Committed to continuous learning and professional development.

Desirable:

• Degree, diploma or professional qualification in Mental Health, Social Work, Psychology, Counselling, Criminal Justice, Health and Social Care or a related field.
• Leadership or management qualification.
• Understanding of the Liaison and Diversion model and criminal justice pathways

Benefits

• 26 days annual leave plus bank holidays (increasing with service)
• Pension scheme and access to Simply Health (including optical, dental, counselling sessions)
• Birthday leave, employee discounts, and flexible working where possible
• Supportive probation, sick pay after probation, and wellbeing/EAP resources

Safeguarding & Checks

• This role is subject to a basic DBS check.
• A past history of drug/alcohol issues or criminality will not necessarily exclude you from this role; we encourage applications from people with lived experience where appropriate.
• All applicants must have a valid right to work in the UK

Catalyst Support is an equal opportunities employer. We celebrate difference and are committed to fairness, accessibility, and inclusion throughout recruitment and employment.

We welcome requests for reasonable adjustments at any stage of the process.

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

Role Context

Recovery in Community is a successful partnership between Manchester Mind and Gaddum. We support people to manage and live with their mental health in their community.  Staff are employed by both organisations but work together collaboratively and as a team.

Role Purpose

You will be building trusting and kind relationships with the understanding that they enable people to be listened to and heard and that this makes a difference.

You will work with people prior to discharge from mental health hospital and then support the person get the care they need so they can recover in the community. We want to enable people to feel connected within their communities – to services, friends and family.

This role will work with a small but intensive caseload (max 15 cases) to focus on:

· Get people home: when people are sent to an out of area placement (OAPs) advocate to get them back to Greater Manchester so they can recover in their community.

· Discharge: Supporting people when they’re ready to be discharged from inpatient mental health services to get back to the community and recover.

· Prevent re-admissions: Work with people, post-discharge, to ensure they continue to get the support they need to make informed choices, stay well and ultimately thrive.

We share skills, experience and learning across the teams so that everyone benefits and we can make a meaningful difference.

Main responsibilities:

· To provide support to people that are ready to be discharged from inpatient psychiatric care to return to the community with the services and resources they need to recover.

· To work alongside people post-discharge, in their community setting to ensure they get what they need to stay well.

· To effectively and independently manage a small but intensive caseload (max 15 cases), being flexible to people’s needs and short-term changes in schedule.

· To work in a person-centred, trauma informed and culturally appropriate way that enables people to effectively engage with services and make sustainable links in with their communities.

· To use your knowledge of community care, policies, legislation and statutory services to get people the support they need to recover and stay well.

· Identify when people need referrals to secondary services and make appropriate referrals.

· Independently visit people in inpatient and community settings in Manchester and across Greater Manchester, adhering to lone working and risk management procedures.

· Occasionally visit people out of the Greater Manchester area who need to return to their community in Manchester (all travel expenses will be paid and non-commute travel time will be part of your working day).

· Build relationships with key professionals to ensure individuals achieve their goals (e.g. inpatient staff, social care, CMHTs, community services etc).

· Effectively engage in multi-disciplinary meetings, representing the views of people, and their aspirations on returning to community settings.

· Support the development of a supportive and productive referral route into and out of the service.

· Support the development of this new service, responding professionally to changes as we improve and evolve our working practice collaboratively.

All staff are expected to work within all Gaddum policies and procedures. This role is subject to an enhanced DBS check.

The Royal Institution (Ri) is an independent charity that has been connecting people with science of more than 225 years. Guided by our vision that Science is for Everyone, we have brought science to life through a vibrant programme of inspirational talks, education programmes and - with almost 1.8m YouTube subscribers - digital content that reaches audiences around the world

We are now seeking an exceptional relationship builder and event manager to help drive the success of our ambitious £20 million Be the Spark campaign. this is an exciting opportunity to help shape a new approach to major donor engagement, creating meaningful experiences that strengthen relationships, increase giving and enhance the Ri's reputation among influential audiences. Your work will play an important role in the success of the Be the Spark campaign and help secure the future of the Ri, ensuring that future generations can continue to be inspired by science.

About the Role

Working closely with the Head of Fundraising, you will build and strengthen relationships with major donors, prospective supporters and influential advocates, developing engagement opportunities that inspire long-term giving.

You will lead the planning and delivery of a programme of high-quality fundraising and cultivation events, from intimate donor gatherings to major campaign launches and prestigious VIP occasions. Working with senior stakeholders, trustees, ambassadors and supporters, you will ensure that every interaction strengthens relationships and creates meaningful opportunities for support.

This is a varied and highly visible role that combines strategic relationship management, fundraising, event delivery and stakeholder engagement.

What You'll Be Doing

· Building and managing relationships with major donors, prospects and influential supporters.

· Developing tailored cultivation and stewardship plans that deepen engagement and inspire giving.

· Delivering exceptional fundraising, cultivation and VIP events from concept through to completion.

· Supporting senior leaders, trustees and ambassadors to identify and develop donor engagement opportunities.

About You

You will be an experienced relationship manager with a talent for bringing people together around a compelling cause. Comfortable working with senior stakeholders and high-profile supporters, you will combine excellent interpersonal skills with strong organisational ability and attention to detail.

We're particularly interested in hearing from candidates who have:

· Experience managing high-value stakeholder or VIP relationships.

· A track record of delivering successful fundraising, engagement or high-profile events.

· Outstanding communication and relationship-building skills.

· Strong judgement, discretion and stakeholder management skills.

· The ability to manage multiple priorities and deliver results in a fast-paced environment.

An interest in science, education or public engagement would be an advantage.

Are you interested in joining our passionate team dedicated to inspiring people with science?

If so, download the full job description and person specification and apply by uploading your CV and a supporting statement of no more than 500 words setting out why you want the job and how your skills and experience meet the criteria set out in the person spec

 Closing date for applications: midnight on Monday 28 September

Interviews are scheduled for w/c 5 October - however we may interview as applications come in and may close the application process early if we receive a strong field of applicants.

You will use a wide range of commercial and interpersonal skills to develop the way our services support children, young people and families.

The core area of your work will be working with teams of Barnardo's colleagues to produce compelling proposals to commissioners and partners in Scotland and Northern Ireland. As such, you'll be able to demonstrate:

• Strong organisational skills
• Meticulous attention to detail
• The ability to elicit and articulate great ideas
• Strong written and spoken communication

You will need to be a good writer, communicating ideas effectively on paper with an ability to analyse large volumes of information to develop clear and compelling responses to tenders. It is critical that you can build strong relationships with internal and external stakeholders to support the development of proposals and service design.

You will manage all aspects of proposals and tenders, leading the development and delivery of bids, working to deadlines, ensuring that we present strong business cases and bids that underpin successful outcomes. In addition, there will be the opportunity to help us develop new services and innovations in priority growth areas, monitor market intelligence, assess commercial and contract risks and work alongside operational colleagues in Children's Services.

Your project management skills may have been developed in any sector, and may need further development, but your commitment to the work we do will be demonstrated by your enthusiasm and ability to learn. In Business Development we are a supportive team, with stimulating and challenging work and extensive opportunities to learn and to help Barnardo's transform the lives of the UK's most vulnerable children.

These roles will operate on a 'Work from Anywhere' basis, meaning that you can work both from home and/or from an office 'hub' that's nearest to where you live. Some travel across Scotland and Northern Ireland may be required.

Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date.  We recommend that you apply for this role as soon as possible

Quality Manager

Remote | 4-month FTC | Full-time, 35 hours per week
£34,000 per annum | Occasional UK travel (approx. twice per month)
Enhanced DBS required

We’re working with a national charity to recruit an experienced Quality Manager for a four-month fixed-term contract.

This is a predominantly remote role, offering the opportunity to support quality, compliance and continuous improvement across a network of around 50 services throughout the UK.

Working to an established audit schedule, you’ll carry out quality and health & safety audits, analyse findings and work closely with operational teams to ensure actions are completed and improvements are embedded.

The role

You’ll be responsible for:

• Delivering remote and on-site quality and health & safety audits across services
• Working to an established organisational audit schedule
• Analysing quality and performance information to identify trends, risks and areas for improvement
• Producing clear audit reports, recommendations and action plans
• Supporting service managers to address audit findings and embed sustainable improvements
• Supporting services with CQC compliance and preparation for external inspections
• Monitoring quality-related risks and escalating concerns where appropriate
• Providing advice and guidance on quality, compliance and health & safety
• Working collaboratively with operational colleagues and other stakeholders to improve service quality
• Contributing to the ongoing development of quality and audit processes

Although the role is home-based, some travel to services across the UK will be required, expected to be approximately twice per month.

About you

We're looking for someone with strong practical experience of quality assurance within a regulated health or social care environment. You may currently be working as a Quality Manager, Quality Assurance Manager, Compliance Manager or Registered Manager and be looking to bring your operational experience into a wider quality and audit role.

To be considered, you must have:

• A NEBOSH General Certificate or equivalent NVQ Level 3+ Health & Safety qualification
• Strong knowledge and practical experience of CQC requirements and regulated services
• Experience of quality assurance, compliance, auditing or service improvement
• Experience carrying out audits and supporting services to address findings
• Knowledge of relevant health and social care and health & safety legislation
• Confidence analysing data and identifying quality or performance issues
• Strong communication and stakeholder management skills
• The ability to work independently and manage a varied workload
• The flexibility to travel within the UK when required

Previous experience as a Registered Manager within a CQC-regulated service would be particularly relevant.

This would be a great opportunity for someone who enjoys getting underneath how services are operating, identifying where improvements can be made and working collaboratively with teams to achieve consistently high standards.

Please apply as soon as possible if you meet the essential NEBOSH and CQC requirements and are available for a four-month fixed-term contract.

The Peer Recovery Worker will support people who are sleeping rough, at risk of rough
sleeping, or going through important stages in housing and recovery. The main purpose
of this role is to help reduce the harm caused by rough sleeping.

You will listen, build trust, give practical help and share clear information. You will help
people connect with the right support, including housing, health care, drug and alcohol
services, benefits advice, community groups, and services based at WSUP.

WSUP is not a drug and alcohol treatment provider, so this role does not involve
clinical treatment or specialist interventions. Instead, you will help people understand
their options, prepare for appointments, overcome barriers and stay connected with
services that can meet their needs.

You do not need to have all the answers.

We are looking for someone who is kind, reliable, calm and able to support people
without judgement. We welcome applications from people who have lived experience of homelessness,
addiction or recovery, and who feel ready to use that experience to support others
safely and positively.

This is a 12-month fixed-term post, with the possibility of extension for up to a further two years, subject to funding and organisational requirements.

Key Responsibilities
 

Engagement

• Build trusting and respectful relationships with people experiencing roughsleeping, homelessness, substance use, poor mental health or social isolation.
• Engage people in the Target Priority Group cohort through drop-ins, planned appointments, informal conversations and outreach.
• Provide emotional and practical support, listening and helping people feel heard.
• Use lived experience, where appropriate, to build connection, reduce stigma and inspire hope.
• Encourage people who may be unsure about housing, treatment or other support to explore their options at their own pace.
• Maintain contact during periods of disengagement, relapse, crisis or transition, within the boundaries of the role.
• Help people identify their own goals, strengths and next steps.
• Support or co-facilitate peer, recovery or wellbeing activities where appropriate.

Practical support and navigation

• Provide clear, accurate information about local treatment, health, housing, benefits and community services.
• Introduce people to co-located services at WSUP and help them understand what each service can offer.
• Provide warm handovers and accompany people to appointments where this is helpful, agreed and within the service plan.
• Help people with practical tasks such as phone calls, forms, identification, benefits enquiries and gathering information for appointments.
• Work closely with treatment, outreach, housing, health and other partners so that support is coordinated and responsibilities are clear.
• Advocate for people when stigma, exclusion or difficult processes create barriers to support.
• Support people at key transition points, including moving from the street into accommodation, leaving hospital, prison or treatment, or returning to services after disengagement.
• Help people connect with local groups, activities and community support that may improve wellbeing and reduce isolation. 
• Support day-to-day service delivery by staffing open sessions including Saturdays (on rota), covering reception duties and attending relevant team and management meetings.

Recording, safety and outcomes

• Record all contacts, actions, referrals, risks and outcomes accurately and promptly on WSUP's case management system.
• Complete triage/ONS4 wellbeing monitoring at the agreed stages.
• Complete ERSRAT monitoring across the newly registered guests, active caseload, including baseline information and follow-up reviews.
• Identify safeguarding concerns, immediate risks and changes in a person's situation, and report or escalate them without delay.
• Follow WSUP procedures on confidentiality, consent, information sharing, lone working, incidents, professional boundaries and health and safety.
• Contribute to support plans, case reviews and multi-agency discussions.
• Help collect guest feedback, case studies and evidence of outcomes, with appropriate consent. 

Working with co-located services

• Welcome and introduce people to visiting and co-located professionals.
• Help guests prepare for conversations with treatment, housing, health, benefits and other services.
• Share relevant information in line with WSUP policies and procedures.
• Follow up agreed actions and help guests understand what will happen next.
• Avoid taking over duties that belong to specialist, statutory or treatment providers. 

Person Specification
Essential skills & experience

• Experience of supporting people affected by homelessness, rough sleeping, substance use, poor mental health or other disadvantages.
• Ability to build trusting relationships with people who may have had poor experiences of services.
• Good listening, communication and practical problem-solving skills.
• Ability to explain information clearly and support people to make their own choices.
• Ability to work positively with colleagues, co-located services and external partners.
• Ability to maintain clear professional boundaries.
• Ability to recognise and respond to safeguarding and risk concerns.
• Ability to organise a varied workload and keep accurate records.
• Commitment to equality, inclusion and non-judgemental practice.
• Willingness to work flexibly, including outreach and occasional evening or weekend work where agreed. 

Desirable skills & experience

• Personal lived experience of substance use, recovery, homelessness or related issues, with the ability to use this experience safely and appropriately.
• Peer mentor or peer support training or qualification.
• Experience of helping people access treatment, health, housing or community services.
• Knowledge of local services in Greenwich or South East London.
• Basic computer skills. Training and support can be provided. 

Contract: Full Time, Permanent
Salary: £45,288.27 (£48,863.65  if you are receiving London Office Allowance) plus competitive pension 

Location: Flexible, hybrid. If you are based in London you are required to attend the London office twice a week. If you are based outside of London, you are required to attend the London office once a month. (Please note that travel to the London office is at your own expense)

As our People Partner within the People team you'll work alongside leaders across the organisation to build high-performing, inclusive teams, by developing confident managers and supporting them to make great people decisions. 

You'll join at an important period of development for Frontline, working across a varied portfolio of business partnering activity and People projects as our organisational needs continue to evolve. 

You’ll act as a trusted adviser to managers across the full employee lifecycle, balancing strategic thinking with practical delivery. Whether supporting organisational change, recruitment, talent, employee relations or wider people projects, you'll bring sound judgement, a coaching style and a pragmatic approach to achieving great outcomes for our people and the organisation.

This is a broad, evolving role that combines business partnering, employee relations, recruitment, talent and organisational improvement. We're looking for a true generalist that enjoys variety, and can role model our organisational culture and values.

Key Responsibilities

Business Partnering 

• Partner with managers to strengthen leadership capability, support effective decision-making and develop confident people management practices.
• Provide expert, balanced and pragmatic advice on employee relations matters including absence, performance, conduct, grievances, capability and organisational change.
• Advise managers on organisational and contractual change, helping them assess people implications, identify appropriate approaches and navigate consultation and change processes fairly and effectively. 
• Coach and support managers to lead their teams through periods of change and uncertainty, ensuring effective communication and engagement
• Provide proactive coaching, advice and challenge across the employee lifecycle.
• Build manager capability by coaching leaders to identify and address people challenges early, preventing issues from escalating where possible.
• Support managers to build high-performing teams through effective recruitment, performance management, talent development and succession planning. 

Organisational Development

• Lead and contribute to People projects and initiatives in response to organisational priorities, taking ownership from development through to implementation. 
• Support the delivery of our talent and workforce priorities, including performance, development and succession planning. 
• Partner with managers on workforce planning and organisational change, helping teams adapt as organisational needs evolve. 
• Use insight, feedback and data to identify opportunities to strengthen organisational effectiveness and employee experience

People strategy and improvement

• Take ownership for reviewing and improving People policies, guidance and processes.
• Identify themes and trends from business partnering activity and translate these into practical improvements.
• Develop strategies that support effective, inclusive recruitment and retention
• Use insight and data to inform decisions and influence stakeholders
• Take ownership of and contribute to People Team priorities and projects, adapting focus as organisational needs evolve.
• Role model organisational values and act as an ambassador for the People Team

For list of full responsibilities, please see the job pack

A little bit about you

Experience and Knowledge

•  Previous experience operating in a People Partner, Senior HR Adviser role (or similar)
•  Experience of independently advising managers across a broad range of employee relations matters, including complex cases.
•  Experience partnering with managers across recruitment, workforce planning and/or talent management (desirable)
•  Experience of working within a mission-led, or charity context (desirable)
•  Demonstrable experience of using a coaching style with the ability to influence, challenge and build management capability
•  Good knowledge of employment law and best practice with the ability apply policy proportionately whilst balancing organisational risk
• Experience advising and supporting managers through organisational and contractual change, including consultation processes
•  CIPD qualified (desirable)

Characteristics and Skills

• Strong relationship-building and stakeholder management skills
• Ability to understand organisational priorities and translate them into practical people solutions.
• Comfortable operating autonomously, exercising professional judgment and taking ownership for outcomes
• Ability to navigate ambiguity and prioritise competing demands effectively
• Able to maintain professionalism and influence constructively.
• Strong understanding of risk and confidence in knowing when to escalate.
• Demonstrates commitment to creating inclusive and high-performing cultures.
• Enjoys variety and is comfortable working in a role where priorities may evolve as the organisation grows.

Benefits

• Flexible working hours
• Competitive pension employer contribution
• 25 days annual leave + bank holidays + office closes from 25 Dec to 1 Jan
• Buy up to five days annual leave a year
• Interest free loan for season ticket
• Personal coaching and mentoring
• Cycle loan scheme
• Deposit loan scheme
• Volunteering days
• Employee assistance programme
• Life Assurance Scheme (x3 salary)