Safeguarding manager jobs in surrey
Our Generalist Advice Supervisors provide excellent on-the-day generalist advice supervision across our services.
You could supervise advice already, or be an experienced adviser looking for their next move. This role is perfect for a candidate who wants to deliver an immediate impact in their work and is enthusiastic about bringing people along with them. You'll maintain a consistently high quality of advice and helping clients by providing support, guidance and feedback on a day-to-day basis by:
- actively supporting the quality of generalist advice and pathfinding (triage) by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, that research and campaigns issues are identified and outcomes are recorded
- actively supporting each team member to develop their skills and competences, by guiding, demonstrating, encouraging, suggesting, coaching, giving timely & constructive feedback and challenging appropriately
- adapting the level of support to individual competence and taking account of the whole team’s needs.
- managing the practicalities of advice sessions by overseeing and managing all practical issues relating to the session
PRINCIPAL TASKS AND RESPONSIBILITIES
Supervision
-
Ensure that all advice given under your supervision conforms to Citizens Advice quality standards and with our systems and procedures.
-
Supervise advice teams in our main office, at outreach locations and on remote services (e.g. Adviceline) to ensure smooth running of services and client journeys.
-
Manage drop-in sessions at our main office and at external locations
-
Identify general training and support needs in paid and voluntary staff under your supervision and feed back into the organisation’s learning and development plan.
-
Provide timely feedback to paid and voluntary trainee advisers by observing client interviews and reviewing follow-up work
Quality assurance and training
-
Working as part of our case review team, conduct case reviews to set rectification action for both paid and voluntary staff to ensure Citizens Advice quality standards are met.
-
Keep up to date with legislation, case law, policies and procedures, and disseminate updates to paid and voluntary staff through our communications channels.
Research, campaigns and partnership building
-
Take part in the organisation’s responses to local research and campaign issues by supporting paid and voluntary staff to collect case studies and statistical data.
-
Contribute to developing partnerships with other organisations to support our advice work.
Other duties and responsibilities
-
Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of our service.
-
Be alert to funding opportunities and contribute to funding bids and proposals.
-
Demonstrate commitment to the aims and policies of the Citizens Advice service.
-
Abide by the health and safety guidelines and share responsibility for own safety and that of colleagues.
PERSON SPECIFICATION
Essential
-
Ability to commit to and work within, the aims, principles and policies of the Citizens Advice service and the vision of Citizens Advice Kensington and Chelsea.
-
If not currently a supervisor, a minimum of two years’ experience and demonstrable ability of delivering good quality generalist advice.
-
Experience of delivering advice across different channels (telephone, in-person, etc.).
-
Understanding of the complex needs of our clients, the ability to empathise, and to deliver advice in a way that meets the client's needs
-
Ability to prioritise own work, meet deadlines and manage a variety of duties.
-
Good interpersonal and communication skills, verbally and in writing.
-
Proven ability to build relationships with clients, volunteers, staff and partners.
-
Experience of working with, managing and developing volunteers.
Desirable
-
Familiarity with Citizens Advice’s policies, procedures and systems.
-
Experience of formally or informally supervising, mentoring and/or guiding colleagues.
-
Experience in giving debt advice
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health service in Tower Hamlets.
£30,527.00 per annum, working 40 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
* Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager.
* Carry out initial assessments of potential customers and make decisions over access to the Crisis House
* Undertake continuous assessment of needs and potential risks & agree levels of support and actions.
* Create support / action plans for providing appropriate services based on the assessment and reflecting the services and resources available to enable the customer to overcome their crisis
About you:
Relationships
? With key customers (end service users)
? Within team and organisation
Organisation
? Planning and organising workload
? Awareness of policies and procedures
What you'll bring:
Essential:
- At least an NVQ Level 3 in Health & Social care, or equivalent academic qualification.
- A minimum of one years' experience of supporting vulnerable adults with mental health / substance use or dual diagnosis needs.
Desirable:
* An understanding of care-planning processes and Models of Care within mental health.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full Job description
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Youth Realities is a youth and survivor-led charity based in Barnet, addressing teenage relationship abuse through creative education and specialist, survivor-centred support.
Youth Realities aims to:
-
Reduce abuse within teenage relationships
-
Increase awareness of teenage relationship abuse through education
-
Empower young people’s personal development & growth
-
Provide advocacy and trusted support for young survivors
Our vision is a world where young people live free from relationship abuse and violence. Our mission is to end relationships abuse by working with young people to provide specialist spaces for prevention, intervention and healing.
Please apply directly via Charity Job
The client requests no contact from agencies or media sales.
Inspire young learners as a Spanish Teacher: Join Latin American House (LAH) and its Spanish Saturday School!
Are you passionate about teaching Spanish and nurture a love for language and culture in children? Do you want to be part of a vibrant, community-led organisation that contributes to the integration, social inclusion and wellbeing of Latin American families and other commuities in London?
LAH invites you to lead engaging and dynamic Spanish lessons at our award-winning Saturday Spanish School, where learning is fun, immersive and culturally rich.
About LAH: We are a community-led organisation driven by and for Latin Americans in the UK. We focus on supporting those in our community, and other Spanish and Portuguese-speaking migrants in London, who face the greatest challenges, individuals in low-paid or insecure work, older adults, and those navigating barriers to social protection without the skills or knowledge to access essential support systems.
About our Saturday Spanish School: Our Saturday Spanish School offers a vibrant, immersive space for children aged 5–12 to explore and strengthen their Spanish language skills. Tailored especially for Spanish-speaking families, the curriculum helps children build confidence in their heritage language through fun, interactive activities. At the same time, we warmly welcome learners from all backgrounds, creating a multicultural environment where language learning happens naturally through play, creativity, and meaningful social connection.
LAH obtained the National Resource Centre for Supplementary Education (NRCSE) Quality Mark at the Advanced Level in 2023.
About the role: As a Saturday Spanish School Teacher, you will:
-
Deliver age- and level-appropriate interactive Spanish lessons that build reading, writing, listening, and speaking skills.
-
Use games, stories, role-play, and cultural activities to make learning engaging and accessible.
-
Teach a diverse group of native speakers and beginners, both in-person and online.
-
Create a safe, welcoming space where children gain confidence and joy in learning Spanish.
-
Collaborate closely with fellow teachers, trainees, and volunteers to enrich our Spanish Saturday School curriculum.
If you’re enthusiastic about language education and community, and want to help shape a unique learning experience, this role is for you!
Latin American House is dedicated to fostering the integration, social inclusion, and well-being of Latin American and migrant communities in the UK

The client requests no contact from agencies or media sales.
As Delivery Officer (Communities and Opportunities), you’ll play a key role in empowering over 570 young Londoners—particularly those from underrepresented backgrounds—through structured volunteering and social action. Working with 15 grassroots partners, you’ll support programme delivery, youth engagement, and inclusive events that amplify youth voice and leadership. You’ll help ensure smooth day-to-day operations, contribute to wider team goals, and receive regular support to grow in your role. Join the Mayor’s Fund for London and help shape a fairer, more inclusive city for young people.
The client requests no contact from agencies or media sales.
Dedicated to creating social change through music, AudioActive provides free open-access sessions, workshops, and opportunities that empower young people in Sussex to explore their talent, find their voice, and shape their futures. Whether it’s emerging rappers, producers, or vocalists, AudioActive nurtures raw potential, providing young people with the tools to turn passion into purpose. From grassroots sessions to talent development, AudioActive is where music meets social impact. We are restless, unafraid, and excited about what we do.
The Director of Operations is a delivery-focused leadership position responsible for ensuring AudioActive runs like clockwork. This role is perfect for someone who thrives on creating order from complexity, enjoys the satisfaction of well-oiled systems, and takes pride in operational excellence. You’ll be the backbone that ensures everything functions seamlessly, allowing our creative teams to focus on their transformative work with young people.
As part of the Senior Management Team (SMT), integrity and discretion in handling sensitive information will be paramount. Our ideal candidate thrives in a collaborative environment, ready to contribute to the growth of our organisation. Enthusiasm, a positive attitude, and a passion for our mission are qualities we highly value. If you are a proactive starter-finisher with these attributes and a commitment to making a difference, we invite you to join our team.
Responsibilities:
LEADERSHIP
- Contribute to ongoing development of the business and strategic plans
- Lead implementation of operational plans and decisions
- Deputise for CEO when required
- Support learning and development of direct reports
- Develop and maintain key stakeholder relationships
- Identify operational development opportunities for the organisation
OPERATIONAL MANAGEMENT
- Lead organisational governance and operational functions
- Develop and maintain operational systems and solutions
- Responsibility for building and asset management
- Ensure compliance with statutory requirements
- Oversee GDPR, insurance, and health and safety protocols
- Implement and maintain quality management systems
- Oversee IT infrastructure and digital systems
- Manage the Trustee Meeting organisation, document generation, trustee communication and administration
- Explore ways to make operations and facilities more environmentally sustainable as Environment Lead
- Ensure environmental considerations are factored into organisational decision making.
SYSTEMS EXCELLENCE & PROCESS MANAGEMENT
- Design, implement and continuously refine operational workflows and procedures
- Establish and maintain comprehensive process documentation and standard operating procedures
- Conduct regular systems audits to identify inefficiencies and implement improvements
- Working with the Business Analyst, oversee the creation and maintenance of operational dashboards and performance metrics
- Develop fail-safe procedures and contingency planning across all operational areas
HUMAN RESOURCES
- Design, implement and continuously refine operational workflows and procedures
- Establish and maintain comprehensive process documentation and standard operating procedures
- Conduct regular systems audits to identify inefficiencies and implement improvements
- Working with the Business Analyst, oversee the creation and maintenance of operational dashboards and performance metrics
- Develop fail-safe procedures and contingency planning across all operational areas
See attachment for further responsibilities
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about early childhood education?Little St Pancras Nursery (Camden) is seeking a dedicated and enthusiastic Early Years Practitioner Level 2 or 3 to join our vibrant team.
**Due to the expansion of our nursery, full and part time opportunities are available**
Little St Pancras Nursery is a warm and welcoming early years setting located within the St Pancras Community Association in Camden. Established in September 2017, we are a small, close knit nursery that prides itself on providing a nurturing and inclusive environment. Our focus is on creating a safe, caring, and stimulating space where children are encouraged to explore, discover, and develop essential skills through play-based learning and meaningful interactions.
Role Summary:
To provide a high standard of physical, emotional, social, and intellectual care for all children in the nursery, supporting their individual needs and development. The role also involves contributing to the ongoing growth of the setting by promoting a positive, engaging, and inclusive learning environment in line with the EYFS framework.
Role Summary:
To provide a high standard of physical, emotional, social, and intellectual care for all children in the nursery, supporting their individual needs and development. The role also involves contributing to the ongoing growth of the setting by promoting a positive, engaging, and inclusive learning environment in line with the EYFS framework.
Main Responsibilities:
- To work as part of the Nursery team and other Early Years staff effectively deliver the EYFS, ensuring children with additional needs and the interests of the children in the setting are met
- To plan, prepare and deliver activities and experiences that promote a safe, stimulating, rich learning environment which recognises children’s learning and development needs
- To maintain accurate records of key children, observe, extend and support children's development and learning and to share with parents and carers
- To reflect on practice, adapting routines and activities to meet the needs of each child throughout the day
- To work with other colleagues to deliver a rich curriculum and diversity of children and families, creating a warm and welcoming environment for all
- To work in partnership to develop strong communication with parents/carers to help identify and support children’s learning needs
- To follow policy and procedural guidelines to protect children from harm or abuse, reporting any concerns in line with Little St Pancras Nursery
- To work alongside the nursery manager and team to ensure children’s learning and development are to a high standard and that SPCA values are always upheld
- To work in partnership with the settings Special Educational Needs Co-ordinator (SENCO) and other agencies and professionals, e.g. speech and language therapists, Ofsted, volunteers, and Students
- To ensure health and safety is to a high standard, hygiene and cleanliness are always maintained
Other Responsibilities
- To attend regular supervision and appraisal meeting
- To attend training as and when required, as per the requirements of the role
- To undertake such general duties as may be necessary from time to time to ensure the smooth running of the Nursery
The client requests no contact from agencies or media sales.
Does your extensive experience of delivering anti-racism, equity and inclusion (AREI) strategies within a complex organisational structure include having collaborated and co-produced solutions with a wide range of stakeholders? Then join Shelter as Head of Equity, Inclusion and Anti-Racism and you could soon be playing a pivotal role within our Equity, Inclusion and Culture Directorate.
About the role
This is a hands-on, practical role for someone who can hit the ground running. You’ll be leading the design and delivery of Anti-Racism, Equity and Inclusion (AREI) plans that turn vision into reality — working across directorates to embed change where it matters most.
You’ll work closely with Directors, HR, and a range of stakeholders to build and deliver programmes that support Shelter’s strategic aims. That means helping teams shift from intention to action — shaping and delivering interventions that have a real, measurable impact. From advising on best practice, facilitating workshops and training, to reporting on progress and helping the organisation stay accountable — this is a role with reach and purpose.
Role specifics
An excellent leader and project manager, your career to date will need to include extensive experience of mobilising teams to support the development of measurable initiatives to drive and embed cultural change and inclusion within an organisation. We’ll particularly be looking for a pragmatic and proactive approach, with a history of co-designing and delivering Equity and Inclusion (E&I) initiatives that resonated with an organisation’s core values and were pivotal for driving forward their ambitious goals. A flair for turning concepts into actionable plans is essential too, as are strong communication and presentation skills and the ability to influence and collaborate across all levels of an organisation. In short, you’re a strategic thinker with a values centred approach, E&I expertise and proven experience of leading and managing others. You are a confident leader and experienced project manager, with a solid track record of driving cultural and organisational change. You know what it takes to co-design and deliver initiatives that are grounded in an organisation’s values and relevant to its people.
You bring a practical, collaborative approach — and you’re not afraid to challenge, ask the right questions, and get things moving. You’ve led or supported measurable EDI or anti-racism work before, and you understand how to turn strategy into action. You will take a structured yet flexible planning approach, ensuring delivery stays focused while adapting to the realities of a fast-paced environment.
Crucially, you are someone who brings people with you. You can engage and influence at all levels, communicate clearly, and translate complex ideas into achievable plans. You are values-led, focused on impact, and ready to help push this agenda forward in a meaningful way.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
The Equity, Inclusion and Culture (EIC) Directorate was created in 2021 to look at the future with an equity lens across Shelter and Shelter Scotland as a core part of our strategic aims. It combines critical enabling functions to achieve this: a defined anti-racism, equity and inclusion programme, effective internal communications and engagement, dedicated lived experience activity, innovative learning, and quality volunteering.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
About the Role
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation, and displacement, in the occupied Palestinian territory and Lebanon
The Information Management Specialist will focus on the classification of organisational data, ensuring appropriate confidentiality levels, and implementing robust data loss prevention strategies.The role includes analysing and optimising current SharePoint libraries and leading the development and implementation of an intranet to enhance collaboration and information sharing across the organisation.
About You
The ideal candidate will have experience in data classification, data loss prevention, or information security. Expertise in SharePoint administration and optimisation. Strong understanding of data governance, privacy laws, and compliance standards. Experience with intranet platforms and content management systems (CMS). Knowledge of information security frameworks (e.g., ISO 27001) and DLP tools. Familiarity with data protection regulations (e.g., GDPR).
MAIN RESPONSIBILITIES
Information Classification and Data Confidentiality:
• Develop and implement a comprehensive information classification framework to categorise data based on sensitivity, confidentiality, and regulatory requirements.
• Collaborate with various departments to identify and classify sensitive data, ensuring appropriate security controls and access levels are applied.
• Regularly review and update classification policies and procedures to maintain compliance with legal and regulatory standards (e.g., GDPR)
Data Loss Prevention (DLP):
• Develop, implement, and manage data loss prevention strategies and tools to safeguard sensitive information from unauthorised access, loss, or misuse.
• Monitor and analyse data flows and user activities to detect and respond to potential data breaches or policy violations.
• Work with Cyber Security team to establish controls and technologies that prevent data leakage (e.g., encryption, access controls).
SharePoint Library Analysis and Optimisation:
• Analyse current SharePoint libraries to assess the organisation, security, and accessibility of information.
• Develop and implement strategies to optimise SharePoint libraries, including metadata management, document version control, and access permissions.
• Ensure that SharePoint libraries are aligned with the organisation's information classification framework and DLP strategies.
Intranet Development and Implementation:
• Lead the planning, development, and implementation of an organisational intranet to enhance internal communication, collaboration, and information sharing.
• Define and document the intranet’s structure, features, and functionality, including user roles, content management, and search capabilities.
• Collaborate with stakeholders across departments to ensure the intranet meets user needs and supports organisational goals.
Data Security and Compliance:
• Ensure all data management practices comply with relevant legal, regulatory, and organisational policies.
• Conduct regular security assessments and audits to identify vulnerabilities in data storage and transmission.
• Maintain documentation of data security protocols, risk assessments, and compliance activities.
Training and Awareness:
• Develop and deliver training programs to educate employees about data classification, confidentiality requirements, and data loss prevention practices.
• Create awareness materials (e.g., guides, FAQs) to support employees in understanding and adhering to information management policies.
Stakeholder Collaboration and Support:
• Collaborate with IT, Finance, Audit & Risk and Fundraising teams to align information management initiatives with broader organisational strategies.
• Provide technical support and guidance to end-users regarding SharePoint and the intranet.
SKILLS, EXPERIENCE & CANDIDATE ATTRIBUTES
Experience & Certifications/Qualifications:
• Bachelor's degree in information management, Data Science, Computer Science, or related field.
• Experience in data classification, data loss prevention, or information security.
• Expertise in SharePoint administration and optimisation.
• Strong understanding of data governance, privacy laws, and compliance standards.
• Excellent analytical, problem-solving, and project management skills
Preferred Skills and Competencies:
• Experience with intranet platforms and content management systems (CMS).
• Knowledge of information security frameworks (e.g., ISO 27001) and DLP tools.
• Familiarity with data protection regulations (e.g., GDPR).
• Certification in information governance or security (e.g., Certified Information Systems Security Professional (CISSP), Certified Information Privacy Professional (CIPP)).
Flexibility:
• Able to work flexibly in emergencies and to meet specific deadlines including some evenings and weekends.
Ethos:
• Support the mission & values of MAP.
• Support and promote diversity and equality of opportunity in the workplace.
• Represent and be an ambassador for MAP.
• Commitment to anti-discriminatory practice and equal opportunities.
• An ability to apply awareness of diversity issues to all areas of work.
• Abide by organisational policies, codes of conduct and practices.
Other desirable experience:
• Experience of not-for-profit/INGO environments
• Experience with humanitarian issues, particularly those in Palestine.
Disclaimer
MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.
We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting
The client requests no contact from agencies or media sales.
Location (UK): Remote
Hours: Full-time 35 hours per week
Benefits: Read more about the excellent benefits we offer on our profile page
Contract type: Permanent
Travel: Occasional travel required for meetings and events
Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.
Our Digital Community provides vital peer support to thousands of people across the UK. We are looking for a driven individual to join us at this exciting time as we launch our new Community platform. You will be passionate about putting the voice of the community first and are comfortable with collaboration and supporting volunteers so that, together, we can grow and nurture more thriving communities.
About the role
Line managed by the Support Services Manager, the Digital Community Officer will deliver key strategic activities that will improve engagement and create sustainable, moderated communities. This will be achieved through engaging with and supporting a diverse team of volunteer moderators and providing ongoing training to ensure the community remains a welcoming, safe space. This role is matrix managed by the Innovation Manager for Strategic Programmes who will support with, and build capacity for, the technical, data and integration aspects of the community platform.
About you
If your knowledge, skills and experience include the following then we’d love to hear from you:
- Supporting a diverse range of volunteers (or relevant experience).
- Experience of delivering peer-to-peer services or moderating an online forum.
- Confidence in developing a deep understanding of a digital platform and effectively managing administrative responsibilities within it.
- Experience working with service users or patients either directly or through digital/non-face-to-face services.
- A good knowledge of data protection and safeguarding (for Adults, Children or both) backed with experience of applying these within a previous role.
We do not wish to receive contact from agencies or media sales.
Please note that we do not use Artificial Intelligence (AI) during our recruitment and selection processes, and we would respectfully ask that you also refrain from using AI during the selection process. Whilst we do recognise that AI may be a beneficial tool for some when aiding research and preparation for an application or interview, we want to maintain a fair, inclusive and positive recruitment experience at Versus Arthritis where candidates can feel supported to demonstrate their experience, knowledge, and skills without the use of AI generated answers.
Interview
Interviews to be held the week commencing 18 August 2025, via Microsoft teams.
As a Disability Confident Employer, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.
The client requests no contact from agencies or media sales.
You’ll play a central role in welcoming new families, assessing their needs, and providing tailored support through peer groups, events, and one-to-one engagement. This includes planning and delivering seasonal events on site or at local hubs, coordinating volunteer support, and occasionally visiting hospitals or homes during times of crisis. Your work will help families feel connected, supported, and empowered.
This role includes participation in a 7 day a week rota, typically covering Saturday/Sunday at The Bluebells, evening and after-school activities.
The position is primarily part-time, based on a 3-day work week (22.5 hours). Participation in weekend and evening activities (approximately once per month each) is expected, Time Off In Lieu (TOIL) will be provided to ensure compliance with contracted hours.
Key Responsibilities
Family Registration & Support
-
Completing registration and initial needs assessments for new families.
-
Assessing existing families’ needs when there is a change in circumstances.
-
Develop and deliver personalised support plans when needed, including form filling and referrals to local services.
-
Monitor progress and adjust support as needed.
-
Be a key point of contact for families on the SAT caseload providing support during the child’s illness and in bereavement.
Peer Support & Community Engagement
-
Plan, organise, and lead peer support groups for supported children, parents, and siblings at The Bluebells and in local community hubs.
-
Foster peer-to-peer connections and create inclusive, supportive environments.
-
Support and attend after-school and evening activities as needed.
-
Participate and collaborate in annual and seasonal events.
-
Participate in a staff rota to cover 5 annual sleepover for siblings and supported children.
Crisis & Outreach Support
-
Conduct hospital or home visits at times of crisis.
-
Ensure safeguarding policies are followed at all times.
Collaboration & Communication
-
Effectively and sensitively communicate with children, young people and their families
-
Liaise with professionals and other local partners as required.
-
Work closely with internal teams, including fundraising, to support case studies and funding bids.
-
Ensure all activities align with Trust policies and procedures.
Supervision and professional development
-
Participate in supervision and staff debriefs.
-
Complete all required mandatory and statutory training.
-
Develop own knowledge and reflect on practice .
-
Participate in annual appraisal.
Volunteer Supervision
-
Manage family support volunteers, delegating specific tasks such as emotional support calls or practical help as required.
-
Provide training, supervision, and ongoing support to ensure volunteers feel valued and effective – training will be provided.
Person Specification
Essential
-
Experience working with children and families in a support or outreach role.
-
Strong interpersonal skills with the ability to build trust and rapport quickly.
-
Excellent communication, organisation, and record-keeping skills.
-
Ability to manage a caseload and prioritise effectively.
-
Proficiency in Microsoft Office and digital communication tools.
-
Comfortable working in emotionally sensitive environments.
Desirable
-
Experience supporting families through grief, loss, or bereavement.
-
Event planning or group facilitation experience.
-
Knowledge of local community services and support networks.
-
Experience of managing volunteers.
General
-
Be aware of and comply with all relevant policies and procedures
-
Can work autonomously and with a team
-
Comply with all areas of health and safety
-
Work within the purpose and aims of the charity
-
A car driver
-
Competent IT
-
Ensure confidentiality
-
Be an ambassador for the charity
The client requests no contact from agencies or media sales.
Inclusion Coordinator
Can you make sure that there is an exciting offer for young people aged 8 to 19 (up to 25 for those with additional needs), at this local Youth Zone?
Coordinators are crucial members of the delivery team, responsible for an exciting programme of activities for their given area.
If you have a passion for putting young people first, then we want to hear from you!
Position: Inclusion Coordinator
Location: London W12 7TF
Salary: £31,200 per annum
Hours: Full-time, 37.5 hours (inc. evenings and weekends)
Contract: Permanent
Closing Date: 1st September 2025
About the Role
Inclusion Coordinator will design and deliver creative arts activities for young people, overseeing the programmes for the Sensory Room and Duty Management of the Sunday Beyond Session. As well as this, you will provide line management support, coaching and development for arts sessional workers in their areas. This role requires a minimum of 55% of working hours spent face to face with young people.
In the first 6 months, you will have:
- Supported the Youth Zone to achieve 1000 visits by young people a week, inspired by the continually changing & vibrant offer.
- Collaborated with the delivery team to ensure a vibrant & engaging programme is in place every session, planned 3 months in advance with input & co-creation with young people.
- Grown, recruited, developed & led the sessional inclusion youth work team to provide a supportive, safe, inclusive, and ambitious environment.
- Developed strong local SEN/D partnerships which result in direct benefit to the borough's young people.
- Introduced the OnSide Evaluation Framework alongside young people's feedback to enhance the quality of the support given to help young people's progression.
- Created progression pathways for young people to build on our 'practice, perfect and perform' model.
- Ensured volunteers & young leaders are well managed and supported.
- Helped to deliver an engaging Beyond session with up to 60 young people attending per session; ensuring that our members with additional needs are supported with our "All About Me" forms.
Once you click to apply, you will be able to read the full Job Pack and scope of the role.
About You
With a relevant qualification in SEND or Youth Work Essential Evidence of ongoing professional development (for example Safeguarding, health & Safety, Management), you will have experience of delivering SEND activities to young people in-line with relevant guidance and good practice.
You will have essential, proven experience of working with young people aged 8 to 19 (up to 25 for those with additional needs) in a range of settings and experience of engaging vulnerable, disengaged or hard to reach young people in activities. We are also looking for someone with experience of managing a staff team, ideally including volunteers and with a strong commitment to safeguarding children.
We need someone with a willingness to work evenings and every Sunday morning and to cover events, holidays and staff absence
If you’re excited about this role but your past experience does not align perfectly with every requirement in the person specification, we encourage you to still apply and demonstrate how your experience is transferrable for this role. You may be just the right candidate.
About the Organisation
Hammersmith & Fulham (H&F) is a London Borough of wide disparities, with an acute need for youth services. This vast difference between those living in different parts of our borough can lead to radically different life outcomes. The Youth Zone is a vital provision that will make a huge impact on the lives of young people, and on the whole borough, levelling the playing field for our young people.
Open 7 days a week, while schools are closed - that’s evenings and weekends, plus all through the school holidays. We offer a safe and active space for young people to flourish in their leisure time, where their interests can be nurtured, and they can grow as individuals. This is a charity that the whole community can be proud of, and you can be part of that journey
As an equal opportunities’ employer, applications are welcome from under-represented groups; in particular from Black, Asian, Mixed Race and other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities. Our dedicated Equality, Diversity & Inclusion Group, with support from the Senior Leadership Team, is actively promoting and advancing diversity and inclusion at OnSide, ensuring a culture where everyone can be themselves and thrive.
The charity is committed to safeguarding and promoting the welfare of children, young people, and vulnerable groups. This post is subject to an enhanced DBS check. They value diversity and welcome applications from all backgrounds. Due to the nature of the role, the successful candidate must be female, in accordance with Schedule 9 of the Equality Act 2010.
You may have experience in areas such as Youth Work, Youth Worker, Children’s Worker, Children’s Support Worker, SEND Youth Work, SEND Youth Worker, SEND Children’s Worker, SEND Children’s Support Worker, SEND Assistant, Teaching Assistant, Holiday Club, Activities Coordinator, SEND Activities Coordinator. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Job Title: Project Coordinator – Global Citizens’ Assembly
Location: Remote, with occasional travel within the UK (some international travel possible)
Contract type: Full-time, fixed-term (12–18 months with the possibility of extension). UK adjacent hours (with some flexibility)
Reports to: Delivery Manager
Closing date: Wednesday 13th August
Salary: £30,000 - £35,000 per annum, depending on experience
Benefits: 35 days annual holiday + national holidays; 14 annual days medical leave; 3% employer pension contribution; open to flexible working
How to Apply
Please submit a CV and short cover letter outlining your interest in the role and relevant experience.
About the role
Iswe is a social impact foundation dedicated to finding ways to put people at the heart of social and political decision-making to solve some of society’s greatest challenges.
We are seeking a proactive, organised and values-driven Project Coordinator to support the delivery of the Global Citizens’ Assembly. This is a pivotal role, providing core operational and logistical support, enabling Iswe to deliver a high-quality, inclusive, and impactful Civic Assembly as part of the Global Citizens’ Assembly.
You will work closely with the Civic Assembly Delivery Manager and Programme Director, supporting work around governance, research, evaluation and partnerships.
The role holder may occasionally need to work unusually long hours or at inconvenient times (due to the international nature of this project, but we aim to keep this to a minimum). The period when this is most likely will be mid-January to mid-February 2026 (Wednesdays and Saturdays; exact dates to be confirmed).
A note on representation
We know that building a team representative of wider society fosters creativity and innovation. We welcome people of all backgrounds, identities and experiences and are committed to being a place where all belong. We therefore particularly welcome applications from candidates who are disabled, Black, Asian or from other minority ethnic backgrounds, who identify within the LGBTQIA+ community, or identify as from a lower or disadvantaged socioeconomic background as these groups are currently under-represented on our staff team.
Key responsibilities
Operational and administrative support
-
Organise cross-team coordination meetings and internal updates with the Programme Director and Delivery Manager.
-
Maintain shared calendars, folders, task trackers, and the Civic Assembly delivery schedule in collaboration with the Delivery Manager.
-
Provide administrative support for project team meetings, including scheduling, agendas, notes, and follow-up actions.
-
Track budgets and delivery-related expenditure with the Delivery Manager.
-
Manage contracts, documents, and partner relationship records.
-
Support workflow integration across research, evaluation, user research, data, impact, and communications teams.
-
Maintain the team’s risk register and act in line with data protection and security policies.
-
Act as the primary point of contact for day-to-day organisational tasks.
-
Occasionally assist with travel bookings and visa arrangements for partners.
-
Assist with other operational or administrative tasks as required and as capacity allows
Governance coordination
-
Support the Civic Assembly Team in convening advisory and oversight boards, including scheduling meetings and tracking decisions and milestones.
-
Compile documentation for reporting, particularly on governance and process transparency.
-
Maintain accurate, timely records of all governance activities, upholding GCA’s commitments to accountability and ‘deliberating in the open’.
Civic Assembly delivery coordination
-
Support the Delivery Manager and Programme Director in maintaining the Civic Assembly’s overall project delivery plan, timelines and task tracking.
-
Assist the Delivery Manager to develop a delivery plan, workflows, and risk management strategies.
-
Lead the implementation of the delivery plan with the supportive oversight of the Delivery Manager and Programme Director.
-
Ensure accessibility, inclusion, safeguarding, translation and wellbeing protocols are implemented in practice.
-
Coordinate the execution of Civic Assembly sessions, including the scheduling (and possibly hosting) of plenary videocalls, ensure all personnel have access to the videocall links and resources they require to participate.
Coordination and support of global delivery personnel
-
Support Regional Leads by monitoring recruitment of Facilitators and Notetakers, helping fill any shortfalls ahead of the Civic Assembly.
-
Liaise between the Process Team and delivery personnel (Facilitators, Notetakers, Editors), including scheduling and coordinating training.
-
Coordinate Facilitators: Distribute materials, manage schedules and substitutions, and maintain regular communications for logistical updates and motivation.
-
Coordinate Notetakers: Convene regular team meetings, maintain ongoing communications, manage schedules and substitutions (occasionally stepping in as a Notetaker), and organise outputs for Editors.
-
Provide ongoing logistical support to Facilitators and Notetakers throughout the Assembly.
-
Act as a primary point of contact for Regional Leads, ensuring their work is well-supported.
Assembly participant support & engagement
-
Support Regional Leads in assessing and addressing the inclusion needs of Community Hosts and Assembly Members, including arranging internet connectivity where required.
-
Oversee and adapt participation processes to ensure diversity, accessibility, and wellbeing.
-
Coordinate the distribution of materials and resources to Assembly Members via Regional Leads and Community Hosts.
-
Monitor and respond to emerging needs within the mini‑public infrastructure, including technical support and pastoral care as necessary.
Research & evaluation coordination
-
Support the Research & Evaluation Lead in implementing the project’s research framework and evaluation plan.
-
Collate data, insights, and learning from delivery and research teams.
-
Assist with drafting and editing sections of the final project report and learning briefs.
Skills and experience
Essential
-
At least 3 years of experience in project coordination, preferably in civic engagement and/or non-profit contexts.
-
Demonstrated experience managing logistics and operational delivery of complex projects.
-
Extremely organised with attention to detail whilst being able to navigate uncertainty and changing priorities.
-
Strong problem-solving skills with the ability to manage competing priorities.
-
Excellent communication skills – written, verbal and interpersonal.
-
Confidence working with a range of internal stakeholders and external partners.
-
Proactive and able to spot and execute tasks which may have been missed in planning.
-
Ability to work in a fast-paced environment and adapt to changing circumstances.
-
Competence in document management, minute-taking, shared drives, and collaborative tools (e.g. Google Workspace, Slack, Zoom, Airtable); extremely competent with Google Sheets and Google Docs.
-
Commitment to the values of inclusivity, accessibility, transparency and meaningful public participation.
-
Familiarity with safeguarding, data protection, and wellbeing protocols.
Desirable
-
Experience working in an international or cross-cultural setting.
-
Experience in climate policy, food systems, environmental justice, or related fields.
-
Familiarity with digital engagement platforms and hybrid event management.
-
Understanding of participatory and/or deliberative democracy methodologies.
About Iswe
We believe that many of the crises we face today - health, climate, the cost of living etc - are symptoms of failing governance structures, and that putting people in the driving seat of decision-making will transform our futures for the better. Our work focuses on Citizens’ Assemblies.
Our team has decades of experience in democratic innovation. Projects include Global Assembly for COP26 and The Future Armenian. Iswe is a fast-growing foundation, dedicated to empowering citizens to play a leading role in the decision-making that affects their lives.
Our work is founded on strong values, including openness, transparency and humility. We believe that when ‘I’ (an individual) becomes ‘we’ (part of the collective), the results are transformational. We are actively working to build a healthy culture, rooted in care and characterised by being self-organising and self-reflective. We are committed to addressing the dynamics of oppression in ourselves and our work.
37.5 hours per week / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays on a four-on-four off shift pattern.
is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.
provides 24 hour supported accommodation housing up to 34 young people aged 16-25 who have multiple and complex needs, including many who are unaccompanied asylum-seeking young people. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building. Situated in the centre of Guildford, the service has strong links with and contributes to the local community.
We are looking for a Housing Night Worker to join our Guildford Foyer team. Main areas of responsibilities are:
Safety and security
- Provide a friendly and professional front-of-house welcome to residents, visitors and staff, and ensure the building is safe, secure quiet and welcoming
- Maximise the wellbeing of residents and visitors by ensuring adherence to health and safety protocols and house rules, all within the terms of tenancy agreements
- Assess and monitor the risks presented by residents to ensure they can keep themselves safe and, where possible, continue their development
- Record all incidents and accidents and share appropriately with the wider team, your manager and, if necessary, the central safeguarding team
Engagement with residents
- Welcome residents home and provide informal and responsive support so they can articulate their aspirations and ambitions and acquire the skills they need to live independent and fulfilling lives
- Ensure resident’s views, aspirations, concerns, and ideas are sought so they can play an active role in influencing the services they receive
- Proactively promote the services on offer and ensure residents are encouraged to engage with those services
- Contribute to, or support, evening groupwork activities so that residents can access tailored solutions that meet their needs, wishes and aspirations
Administration and housekeeping
- Undertake tasks as directed, including but not limited to: inputting data, assessments, reviews, case notes onto our client database and entering new residents details/closing ex-resident records
- Completing health and safety/compliance checks, and recording estate inspectors and room checks
- Adding maintenance requests to our property services system
General
- Work as part of a team, on a rota four on four off shift pattern, alongside another Housing Night Worker, ensuring young people at the service have non-judgemental, objective at night, along with taking responsibility for personal safety during periods of lone working
- Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations
- Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice
There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. Please download the job profile for full role details.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.
Experience and knowledge
- Experience of working in a customer facing environment, remaining calm and solution-focused when dealing with challenging behaviour
- Basic understanding of the support needs of young people and/or adults at risks
- Understanding of the impact of trauma on others, and the ability to work with a strengths-based approach with people who may be in distress
- Demonstrated confidence and competence in recording notes/actions in service log, incident forms and Health and Safety check lists
- Basic knowledge of good safeguarding procedures in relation to young people and/or vulnerable adults, and the ability to maintain professional boundaries (training provided)
Skills and abilities
- Ability to communicate clearly both verbally and in writing for appropriate record keeping (vital for handover to colleagues working day shifts)
- Good interpersonal skills and ability to build and maintain strong relationships
- Ability to work lone work, work autonomously, and use own initiative, as well as being part of a team
- IT skills, including proficiency in MS Office 365 package, as well as healthy and safety and client management systems (training on YMCA DLG systems provided)
- Ability to de-escalate volatile situations and manage challenging behaviour appropriately
If you would like any further information or an informal discussion about this post, please contact Should you require any assistance with our application process, please email us at
CLOSING DATE: Sunday 10 August 2025 at midnight.
Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role.
An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Accessibility If you require assistance or have questions regarding the application process, please do contact us.
YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check, along with a reference and background check carried out by a third-party service provider.
We believe every young person has the right to discover their potential.


Permanent, Full Time
Circa £40,000 plus competitive benefits
Do you want to make a difference?
The RAF Benevolent Fund is the leading welfare charity for the RAF. Every year we make a real difference to over 40,000 people who benefit from our services. Working at the Fund is more than sitting at your desk ad in this role you will have the opportunity to be part of our RAF Family. Alongside helping our beneficiaries, we also get to hang out with Spitfires and Typhoons, take part in a Dambusters bike ride, attend events like Royal Ascot, the Chelsea Flower Show, and the Bomber Command Memorial Service. Every day you will make a difference and play your part in changing the lives of others and helping people in the RAF Family get through the toughest of times.
It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most.
Join the RAF Family and play your part in making a difference.
Do you want to play a part in what we do?
People are at the heart of what we do. Together we:
· Help reduce social isolation and loneliness among veterans.
· We support ill or injured men and women to have a safe place to call home, a home that meets their specific needs.
· We fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.
· We provide grants to help with the cost of living. But this is just a few of the ways we help.
This is a brand new role and would suit someone who has excelled in a similar role and can play a big role in defining and shaping the donor engagement strategy. It has been created to support the new fundraising strategy objective to retain over 10k regular donors and to drive deeper engagement with over 30k supporters. The postholder will have an opportunity to make a significant contribution to the Fund’s long-term income. You will work as part of the Individual Giving team and maximise supporter engagement through both offline and digital activity. The postholder will take the lead on scoping, proposing and implementing multi-channel stewardship campaigns with the right message to the right people at the right time.
You will have proven experience in managing supporter stewardship campaigns across a broad number of channels as well as setting and managing budgets and meeting KPIs. With experience of fundraising databases, creating supporter journeys and briefing and working with external agencies. You will also have excellent communication and interpersonal skills and show initiative, flair and enthusiasm for the work of the Fund.
The role will be office based at our London HQ, with a minimum of three days working in the office per week. The successful candidate for this role will need to prove they have the right to work in the UK.
To apply, please click on this link and send your CV, together with a cover letter detailing why you believe you are suitable for this role, providing examples of how you meet the job profile when you apply through our recruitment portal.
The closing date for applications is Monday 11th August 2025, 5pm.
A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website. The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.
The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).
Our vision is that everyone in our RAF Family – veterans, serving personnel and their families – gets support in their hour of need.
The client requests no contact from agencies or media sales.