Safeguarding officers jobs

Project Officer – Active Journeys, East  

£29,235 per annum (pro rata for part time)

Ref: 110REC

Part time 30 hours per week – we are happy to talk flexible working

Base: Norfolk, within reasonable travel distance from Kings Lynn, Thetford or Norwich – 2 days per week travel expected. Ability to drive is required. 

Contract: Permanent – subject to funding

ABOUT THE ROLE

This is a fantastic chance to join the Walk Wheel Cycle Trust, working within the Active Journeys team as our new Project Officer, in Norfolk.

As Project Officer, you will play a dynamic role in planning and delivering practical walking, wheeling, and cycling projects that make a real difference to communities across Norfolk.

You will engage with a broad range of internal and external stakeholders, building strong relationships to ensure the successful delivery of projects.

This role involves regular travel, with work taking place at different locations to support and deliver projects for the Walk Wheel Cycle Trust. While we prioritise the use of active and sustainable travel you may be required to drive to some of our more rural areas. 

Key Responsibilities

• Planning and managing small clearly defined projects or experience of delivering work packages as part of a project.
• Working as part of a team and building meaningful and collaborative relationships, both internally and externally.

This role is ideal for someone who enjoys getting out and about, interacting with a variety of people, and delivering events.

ABOUT YOU

We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.

• Hands-on experience planning and delivering projects, activities, or events.
• Comfortable managing and working with different stakeholders.
• Able to collaborate with people from a variety of backgrounds and keep things running smoothly.
• Good understanding of active travel and the challenges faced by communities dealing with inequalities.
• Knowledge and understanding of behaviour change theories and tools.
• 28 days’ leave per annum plus bank holidays for full-time employees

WHAT WE OFFER

We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.

Wellbeing Support

• Option to buy an extra week of annual leave (pro-rata for part-time employees)
• Paid volunteer days to support causes you care about
• Free, confidential support service available 24/7
• Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme

Financial Benefits

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 per annum for all those living within a London Borough (32 local authority districts plus the City of London).
• Death in Service benefit – 3 x annual Salary 

Family Friendly Policies

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday) 

ADDITIONAL INFORMATION

• Application deadline: 23:59, 20 January 2026
• Interviews will be held at the Norfolk County Council Office during the 4th or 5th February 2026. If you are unable to attend in person, please contact us for alternative arrangements. To apply, please complete our online application form.
• We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.
• Adjustments are available throughout the application process.

We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.

Adjustments are available throughout the application process.

Our Values

• We are always learning
• Championing equity
• Taking ownership
• Delivering Together

About the Orpheus Centre

The Orpheus Centre is a specialist college that promotes personal development through the arts for young disabled adults. Our work is underpinned by our core values of being joyful, bold, inclusive, resilient and determined, and we are passionate about creating meaningful opportunities that change lives.

The role

We are looking for an enthusiastic and creative Legacy and Individual Giving Officer to help grow and develop our individual giving and legacy income streams.

You will plan, deliver and evaluate inspiring fundraising activity, build long‑term relationships with supporters, and provide excellent donor stewardship. This is an exciting opportunity to play a key role in shaping how supporters engage with — and feel connected to — the Orpheus Centre.

Salary: £27,000 – £30,000 per annum (depending on experience)
Location:  Godstone, Surrey
Hours: Full-time, 35 hours per week (52 weeks per year) Flexible, hybrid and part‑time working options available
Reports to: Deputy Head of Fundraising

 Key responsibilities 

• Plan and deliver engaging individual giving appeals across multiple channels
• Develop and manage regular giving and donor stewardship journeys to increase loyalty and lifetime value
• Lead on all aspects of legacy fundraising, including promoting gifts in wills and administering legacy cases
• Build strong relationships with supporters, case studies and internal stakeholders
• Develop and nurture a mid‑value donor programme, working closely with senior fundraising colleagues
• Create new and innovative channels of giving, including In Memory and Celebration Giving
• Manage individual giving and legacy budgets and track performance
• Use Salesforce CRM to manage data, analyse performance and produce reports
• Ensure Gift Aid claims are accurate and processed in a timely manner 

About you 

You will be an organised and confident fundraiser with a passion for building relationships and telling compelling stories.

You will have:

• At least 3 years’ experience delivering fundraising or supporter‑focused projects
• Experience of using databases/CRMs and Microsoft Office (Word and Excel)
• Excellent written and verbal communication skills
• Strong organisational skills with the ability to manage a varied workload
• High levels of accuracy and attention to detail
• An understanding of fundraising regulations, including Gift Aid and GDPR 

Desirable:

• Experience in individual giving and/or legacy fundraising
• Experience using Salesforce
• Experience of digital or direct marketing, copywriting or donor communications 

Why work with us? 

• A supportive and values‑driven working environment where your ideas matter
• Flexible and hybrid working opportunities
• Be part of a passionate team that celebrates creativity and makes a tangible impact on young disabled people’s lives
• Opportunities for professional development and training

Join us in making a lasting difference in the lives of young disabled people through the power of the arts. 

Safeguarding and Equality 

Orpheus is committed to safeguarding and promoting the welfare of young people. All posts are subject to an enhanced Disclosure and Barring Service (DBS) check and satisfactory references. This post is classed as having a high degree of contact with vulnerable adults and is exempt from the Rehabilitation of Offenders Act 1974. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.

As part of our safer recruitment process and in line with Keeping Children Safe in Education 2025, online searches may be undertaken as part of due diligence.

We are an equal opportunities employer and welcome applications from all sections of the community.

In order to be considered you must be eligible to work in the UK.

The Orpheus Centre is proud to be a disability confident employer.

We have made a positive commitment to employing disabled people. Reasonable adjustments will be made to the recruitment procedure as required in consultation with the applicant to ensure no-one is disadvantaged because of their disability. If a disabled person is selected for a position, reasonable adjustments will be made to the workplace, including premises and equipment, work duties and practices or policies, as appropriate. All disabled applicants who meet the minimum criteria for the role as set out in the role profile and person specification will be considered for interview. 

As a Disability Confident Employer, we are: 

• Challenging attitudes towards disability
• Increasing understanding of disability
• Removing barriers to disabled people and those with long-term health conditions
• Ensuring that disabled people have the opportunities to fulfil their potential and realise their aspiration

No agencies please.

Title: Safeguarding Officer

Location: Gilwell Park, E4 7QW (with Hybrid working ) 1 day present in office per week; that includes in person Team Meetings/Trainings

Salary: £39,560.00 Band F, Level 3 (Inclusive of Outer London Weighting)

Contract: Permanent

Hours: Full-time (35 hours per week)

The Role

We are are seeking to appoint a full time Safeguarding Officer to join the team on a permanent basis, working on safeguarding, welfare and vetting cases as part of the delivery of Safe Scouting across the UK. The post is based at Gilwell Park, London.

As part of the Safeguarding Team, you would be responsible for giving support and advice to local volunteer managers in responding to concerns affecting the safety and welfare of young people; for progressing safeguarding, welfare and vetting referrals, assessing risk; and making the necessary referrals to statutory agencies where required. You would be able to manage a caseload and adhere to deadlines and procedural expectations in a fast-paced environment.

As our Safeguarding Officer, the Key responsibilities are:

• Assess safeguarding allegations made against those involved in Scouting’s work including young people
• Assess suitability of leaders where adverse information is shown on disclosure checks
• To operate within statutory guidance (UK wide) in relation to adults who hold a Position of Trust
• Provide support and guidance to senior volunteer managers

What we are looking for in our Safeguarding Officer:

• Good interpersonal skills
• Effective communication skills
• Able to work within a team
• Ability to work on own initiative
• Maintaining strategic partnerships with other agencies

Benefits:

• We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.
• 28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas
• Flexible working hours
• Work in a way that suits you, your role and your department
• Double matching pension up to 10% of gross salary

For a full list of our benefits click .

Closing date for applications: 11:59 pm Sunday 11th January 2026

Interviews will be held in person at Gilwell Park on Friday 23rd  January 2026

Strictly no agencies. 

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Safeguarding Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Safeguarding Manager

UK-wide, with some travel across the UK

£42,323 per annum (pro rata for part time)

Ref: 103RECa

Full time 37.5 hours per week – we are happy to talk flexible working

Base: Hybrid with the opportunity to work from any Walk Wheel Cycle Hub

Contract: Permanent

ABOUT THE ROLE

Safeguarding Manager

Team: Planning Governance and Assurance

As Safeguarding Manager, you will be the trusted guide and lead voice for Walk Wheel Cycle Trust. Your role is to nurture a safe and welcoming environment for everyone connected to the charity. You will bring expertise and thoughtful coordination to safeguarding matters, helping colleagues feel supported and confident. You will carefully assess risks and put clear, practical steps in place to reduce them, always strengthening the charity’s safeguarding framework. You will inspire and uphold a positive safeguarding culture, encouraging every team member to follow policies with care and compassion. This position is about protecting people, building trust, and ensuring that safety is woven into the heart of everything we do.

What You’ll Be Doing

• You will lead Walk Wheel Cycle Trust’s compliance with safeguarding requirements and legislation, ensuring safety is always central to our work.
• You will take a proactive role in spotting safeguarding risks and will design supportive plans to reduce or resolve any issues.
• You will guide and nurture the Designated Safeguarding Officer (DSO) network, offering kind and steady line management to DSOs while fostering a culture of care and responsibility across the charity.

Key Responsibilities

• You will take care of complex or serious safeguarding concerns, using sound judgement to apply the Serious Incident Policy and report matters to the appropriate governing bodies.
• You will collaborate with Directors and Heads across the charity, helping to promote safeguarding awareness and good practice throughout the UK.
• You will escalate safeguarding issues directly to the Executive Safeguarding Lead and other senior colleagues when needed, offering thoughtful recommendations on actions and solutions that protect and support everyone involved.

This role is ideal for someone who enjoys:

• Helping people feel safe and supported every day.
• Working with clear steps and guidance to make a real difference.
• Building positive relationships and working together as a team.
• Solving problems in a calm and practical way.
• Learning new things and improving how we keep people safe.
• Making sure everyone understands what to do and feels confident doing it

ABOUT YOU

We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.

• Making sure everyone understands what to do and feels confident doing it.
• You bring extensive safeguarding experience at a senior level, including leading investigations, shaping policies, and guiding staff through training.
• You have a strong background in assessing, developing, and improving safeguarding frameworks, ensuring that policies, procedures, systems, and governance align with legislation and best practice.
• You offer supportive advice and guidance on how safeguarding best practice can be applied in real situations, helping colleagues at all levels while building positive and trusting relationships.
• You hold deep knowledge of safeguarding legislation, statutory guidance, and recognised best practice.
• You understand the different types and indicators of abuse, neglect, and other safeguarding concerns, and you know how to manage them effectively to keep people safe.

WHAT WE OFFER

We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.

Wellbeing Support

• 28 days’ leave per annum plus bank holidays for full-time employees
• Option to buy an extra week of annual leave (pro-rata for part-time employees)
• Paid volunteer days to support causes you care about
• Free, confidential support service available 24/7
• Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme

Financial Benefits

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 per annum for all those living within a London Borough (32 local authority districts plus the City of London).
• Death in Service benefit – 3 x annual Salary 

Family Friendly Policies

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday) 

ADDITIONAL INFORMATION

• Application deadline: 23:59, 11 January 2026.   
• Interviews will be held via Microsoft Teams during the week of 19 January 2026
• To apply, please complete our online application form.
• We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.
• Adjustments are available throughout the application process.

Want to explore more roles?

We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.

Adjustments are available throughout the application process.

Our Values

• We are always learning
• Championing equity
• Taking ownership
• Delivering Together

At S.A.L.V.E. we believe:

- No young person should have to live or work on the streets

- Young people who have lived and worked on the streets deserve the chance to fulfil their potential

- Young people on the streets should have trustworthy, supportive adults around them

With the generous help of our supporters, S.A.L.V.E. works with children on the streets of Jinja, Uganda, so they have the opportunity to leave their difficult pasts behind them and move forward, towards a brighter future.

We have Drop in Centres and Street Outreach services for children currently living on the streets. We offer short term residential care in our Halfway Homes or Drug Rehabilitation Centre to help children to transition off the streets, and follow up care and support for when a child has been resettled home to their family. We also offer educational support, and/ or business skills start up and training where assessed to be needed to help a child to settle home successfully and to ensure their family can thrive in the long term.

We are looking to recruit a new CEO who believes in our vision that there should be “No Street Called Home” for children living on the streets in Uganda and who wants to help us to grow this impact and further change children’s lives.

Our Journey

S.A.L.V.E. International was founded in 2008 by Helen Huthwaite and Nicola Sansom. Since then, we have gone on to resettle 978 street connected children with their families. We have also supported 378 young people through education, rehabilitated over 1000 street connected children at our Residential Centre and initiated 495 small businesses to support families. Over the years, our advocacy work has included being part of Small Charity Week in the UK parliament, and being part of a delegation to the UN with the Consortium for Street Children.

Today we employ 4 staff in the UK and 27 in Uganda. Our annual turnover is approximately £300k. New developments in our work include sports programming and a very promising tailoring course. We are well on track to achieve our 2022-27 strategic goals - reaching more children, expanding support for girls, strengthening families and improving our funding sustainability.

Looking forward, the demand for our services continues to grow, whilst charities in general are facing a very difficult financial position. We are looking for a Chief Executive Officer who will consolidate and develop existing initiatives and continue to diversify our provision. They must be able to enhance our efforts to improve our long-term financial sustainability. Working in collaboration with the Board, they will develop our next strategic plan in line with our vision and values.

Job Purpose

● To be a visionary who drives forwards and maximises the impact of the organisation. Working with the Board of Trustees to ensure that a strong vision with clear strategic planning is in place for the organisation to best benefit our service users.

● To work with the Ugandan and UK team to develop and improve our existing programmes of work for the organisation to best benefit our service users.

● To oversee the budget, finance and risk management of the organisation.

● To oversee our fundraising strategy and grow relationships with new and existing funders to a high standard ensuring that maximum potential support is achieved.

● To proactively identify prospects, approaching and winning resources from new partnerships in the wider community to best meet S.A.L.V.E.’s aims and objectives.

● To raise awareness of the work of S.A.L.V.E. International and oversee our advocacy and communications strategy and implementation.

Key Activities

The following activities are intended as a guide to the main responsibilities of the post and are not an exhaustive list of duties and tasks.  The post-holder may be required to undertake other duties that are not listed below, at the direction of the Board.  The job description may be amended from time to time after consultation with the post holder.

STRATEGY

• Lead the organisation by working collaboratively with our global team of staff, volunteers, and board members to ensure a strong strategic plan is in place, which is reviewed and improved over time to maximise the organisation’s impact.

FUNDRAISING

• Leading and championing our fundraising strategy. Helping to develop our one off and regular financial supporters through finding new opportunities and networks, giving talks, ensuring quality timely communications, and reporting to existing supporters.
• Supporting and co-working with our Development Manager to research new application prospects, and helping to maintain and develop the income from our existing network of corporate, organisational and Trust and Foundation partnerships and donors. This includes writing and reviewing funding applications and reports as needed.
• Lead on the drafting of larger or multi-year funding applications, with support from the Development Manager to finalise.

FINANCE

• Overseeing the budget and financial management of the organisation to ensure the organisation’s long term sustainability and sound financial management, including creating the annual budget for approval by the UK Board.
• Collaboratively reviewing the charity’s financial controls and performance, including a final review of the monthly accounts (UK and Uganda), and overseeing the internal audit of our accounts with the finance committee.
• Ensuring the organisation is financially compliant according to the Charities Commission and meets all statutory requirements.

HR

• Recruiting, training, developing and managing staff and volunteers in the UK to help to build the capacity of the organisation as needed. This currently includes line managing: Ugandan Country Director, Development Manager, Communications Manager
• Support the Country Director with recruitment in Uganda.
• Creating a strong sense of team spirit and a culture of appreciation and reliability within the team by reinforcing organisation values and ensuring accountability.

GOVERNANCE

• Working closely with and supporting our UK and Ugandan boards to ensure that the governance of the organisation is strong.
• Lead on creating, reviewing, and developing policies, procedures and systems, including but not limited to ensuring quality safeguarding and risk management for the organisation.
• Ensure the organisation is appropriately prepared for potential risks
• Ensuring the organisation is compliant according to the Charities Commission and meets all statutory requirements.

COMMUNICATION

• Overseeing the communications strategy of the organisation, ensuring the website, social media, newsletters, annual report and mailings out to supporters are kept up to date by supporting our Communications Manager. This includes drafting and checking copy and promoting and marketing events and campaigns for the organisation to raise funds and awareness.
• Being an advocate for the organisation, by seeking and maximising opportunities to represent the organisation, to help raise awareness and support for the work we do and the needs of street connected children generally.

PROGRAMMES and OPERATIONS

• Leading and collaborating with the wider team to develop and improve our programmes through regular evaluation and learning reviews.
• Support the Country Director to ensure the organisation operations function smoothy, and that the strategic plan can be implemented.

PARTNERSHIPS

• Representing S.A.L.V.E. in partnerships and networks such as the Consortium for Street Children to ensure that we are making the most of funding, partnership and advocacy opportunities.
• Manage relationships with key partners in the UK and internationally, to ensure we are collaborating to achieve the greatest impact.

SAFEGUARDING

• To be the Safeguarding Lead within the organisation, and continually strengthen safeguarding as a priority in all our work.

MONITORING AND EVALUATION

• Support the Development Manager with the effective functioning of the organisations M&E system, Upshot. Ensure all team members are meeting their monitoring, evaluation and learning obligations and objectives.

SKILLS REQUIRED

ESSENTIAL CRITERIA

Fundraising and External Relations

• Proven and demonstrable track record of securing income from multiple sources, including Trusts and Foundations, corporate partners or institutional donors.
• Direct experience of preparing, writing, and managing significant funding applications, including multi-year or high-value proposals.
• Ability to represent an organisation confidently to donors, partners and external stakeholders, including through public speaking and networking.

Leadership and Management

• Senior leadership or management experience within the charity or social purpose sector, with evidence of leading teams, managing performance and developing organisational capacity.
• Demonstrable ability to build and maintain positive working relationships across teams and stakeholder groups.

Strategic and Operational Capability

• Proven ability to develop, review and implement strategies, organisational systems, policies and procedures that support growth, quality and compliance.
• Strong understanding of budgeting and financial oversight, with experience of interpreting financial information to inform decision-making.

Governance, Compliance and Safeguarding

• Knowledge of charity governance expectations and safeguarding responsibilities, ideally within organisations working with children or vulnerable groups.
• Commitment to good practice, ethical leadership and accountability.

Personal Attributes

• Highly proactive, solution-focused and resilient, with evidence of managing challenges constructively.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Friendly, approachable and values-driven, with clear alignment to S.A.L.V.E.’s mission and work.
• Willingness to be ‘hands on’.

DESIRED CRITERIA

Fundraising

• Experience of cultivating and stewarding significant individual donors or corporate sponsors over time.
• Experience of delivering presentations, talks or fundraising-driven events to external audiences.

International and Cross-Cultural Experience

• Experience working in an African context or supporting programmes delivered within Africa.
• Previously lived or worked in Uganda, or having strong personal ties or lived experience relevant to the Ugandan context.

Leadership and Governance

• Experience of working collaboratively with a Board of Trustees or equivalent governance body.
• Experience of leading organisational change or growth phases.

Monitoring, Evaluation and Learning

• Experience using programme data or M&E systems to inform fundraising proposals, impact reports or strategic decision-making.

Qualifications

• Relevant academic, management or professional qualification (e.g., international development, charity management, safeguarding, finance, leadership).

FURTHER INFORMATION

Reporting to: UK Board

Location: Remote, with travel in the UK and to Uganda

Working Hours: Full Time, 37.5 hours per week

How to Apply:

Please send your CV and a one page covering letter.

Your cover letter should clearly demonstrate how you meet the job specification above, and why this role is suitable for you.

Applications without a covering letter will not be considered.

Please note: You must already have the right to live and work in the UK to apply for this role.

Closing Date: Sunday 25th January 2026, 6pm

Note: Shortlisted candidates will be asked to complete a written task during the week commencing 2nd February.

Expected Interviews Dates:

- First Round (virtual): 10th and 11th February

- Second Round (in-person): Week commencing 23rd February

Anticipated Start Date: As soon as possible

Location: Homebased or Southwest Area Office, BS3 2NS

Contract:  Part time, two days/14 hours per week, fixed term until 31 December 2026

Salary: £10,600 per annum, pro rata (£26,500 full time equivalent)

Closing Date: 18 January 2026

Interview: w/c 26 January 2026

Are you a Training Support Officer looking for a new opportunity?

The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.

We are currently looking for a Training Support Officer to join our team.

About the role

This role provides tactical and targeted support to our District teams as we seek to enable our volunteers to deliver training to both cadets and volunteers in line with the Sea Cadets Learning Strategy.  This post is responsible for supporting the delivery of the district training, including Royal Marine Cadet (RMC) training activity at Troop level. The work location can be flexible (home or office-based) requiring regular evening and weekend working supporting our volunteers by attending virtual meetings and delivering online training.

Responsibilities

• To provide functional support to our area Training Managers and District and RMC Troop Teams, ensure the district training plans are delivered, amended as necessary throughout the year, to the training plan and in line with identified training needed to best support the delivery of the Sea Cadet Experience.
• To support specific District Teams including the District Training Officer (DTO), District Recreational Officer/ Deputy District Officer (DRO/DDO), District Staff Officers (DSO), and RMC Troop Commanders (Trp Cdr) identified as requiring support under our change management process.
• To work closely with all District Officers to increase the number of certificated, current and competent instructors, and develop the capability and capacity of District Instructors to deliver training to cadets and volunteers across all Districts.
• To support the ATOs/DTOs/RMC Troops in all training matters (including uniformed and unit management teams) with a specific focus on Districts/Troops that need support.
• Support our Programmes and Virtual Training Manager with the co-ordination the of delivery of appropriate MSSC and other approved training packages (including BTEC, Duke of Edinburgh’s Award) appropriate to the age and experience of cadets across the organisation.
• Work under the leadership of our Assistant Director Sea Cadet Learning monitor performance against set targets set by the National Support Centre to ensure equitable access for cadets and adults to the Sea Cadet Experience.

Requirements

• • Experience in working with youth groups and awareness and understanding on the challenges young people face.
  • Experience in coordinating and supporting a programme of training activity.
  • Experience in coaching and mentoring volunteers.
  • Experience of drawing data to create support plans for delivery of activity.
  • Experienced trainer with the ability to deliver engaging and impactful training.

Benefits

• • 25 days annual leave per annum, pro rata for part time employees, increasing with length of service
  • Hybrid working for many roles
  • Volunteering Leave
  • Life assurance (4x salary)
  • Private medical insurance
  • Generous pension (employer contribution up to 10%)
  • Cycle to work scheme
  • Access to the Marine Society Digital Library
  • Wellbeing portal and EAP with 121 counselling
  • Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.

A. Project Coordinator

We are looking for an experienced, dynamic and motivated Project Coordinator and Admin. Officer to implement a project entitled Tragedy to Legacy:  Preserving the Social Heritage of the Damilola Taylor Trust, working with young people to create:

· A digital archive featuring documents, photos, and materials from across the Trust’s journey.

· Record 15 oral histories with young people, mentors, community leaders, and others involved with the Trust over the  years

· Organise a public exhibition in South London, with an online version, showcasing the Trust’s story and legacy

B. Admin. Officer

· Provide a range of administrative support to enable the smooth functioning of the Trust’s programmes, management and governance for a period of three months.

Roles and responsibilities:

A. Project Coordinator:  Tragedy to Legacy: Preserving the Social Heritage of the Damilola Taylor Trust

· Produce a project delivery and evaluation plan to deliver objectives of the Tragedy to Legacy: Preserving the Social Heritage of the DTT project for approval of DTT trustees.

· Organise information sessions to promote the project and to recruit YP for the Youth Heritage Team (YHT)

· Engage the services of an Oral History facilitator

· Recruit participants with lived experience of DTT’s journey for oral history activities

· Organise Youth Heritage training workshops for the YHT

· Implement project tasks:

1. Establish project steering group; Organise YP to research and collect archival materials; monitor project delivery;

· 2. Direct YP to create oral history story board

· 3.  Support YP to prepare Oral History film shooting schedule

· 4.  Organise shooting of 15 oral histories

· 5. Curate digital archive and edit film footage

· 6. Finalise public exhibition design, liaise with Library/Schools and schedule Public Exhibition event

· 7. Launch digital archive, screen docu-film and launch Public Exhibition

· 8. Prepare project evaluation and impact report and close the project

You will ensure the highest standards of support and safeguarding during delivery of the project.

B.  Administration Officer -role and responsibilities

· Provide administrative support to Trustees and the executive management team and Youth Board

· Provide general administrative support across the Trust, including scheduling meetings, administering our Microsoft 365 system, helping to produce reports/ letters, managing emails, facilitating in-house communication, managing our records

· Manage enquiries to the Trust and respond to routine enquiries, ensuring that actions are followed up

Proactively manage our website day-to-day and post to our social media, consulting where necessary

Person specification -Specific experience or skill

KEY: (E) Essential (D) Desirable

A. Project Coordinator

· An excellent understanding and a proven track record of relevant experience working with young people (YP) from inner-city areas of high deprivation (E )

· Demonstrable skills at building effective relationships with young people and professional organisations (E )

· Project management experience, preferably working with YP, using digital tools to archive documents, photos, and artefacts of an organisation’s work. (E )

· Strong influencing and motivational skills; the capacity to get the best out of YP and confidently deal with issues and challenges (E )

· Excellent communicator, planner and problem solver, a strong team player and an exemplary role model (D)

· Self-directed, self-motivated with the ability to work on own initiative to plan and manage workload.  (E )

· Strong IT skills including experience of MS Office system

· Relevant experience of managing YP on community-based projects (E )

· Knowledge of the processes involved in designing, planning, shooting and editing film footage

        Experience of curating digital archives and editing films (E )

· Ability to be flexible, switch roles as required and be dynamic in approach

• Experience of organising own work effectively with limited supervision ( E )

• Experience providing administrative support (E ).

· Experience of working in a charity would be an advantage (E)

• Proficiency in Microsoft 365 including administering a system (E

•  An ability to gather, analyse and evaluate data and to prepare and present concise reports both orally and in writing

• Exceptional time and task management skills; calmness under pressure (E 

Knowledge, qualifications

· Knowledge of project management and good administrative practices (E)

· Knowledge of General Data Protection Regulations (E)

· An understanding of safeguarding of children, young people and vulnerable adults (E)

Personal qualities

· Commitment to own continuing personal and professional development

· Commitment to the vision, mission and values of DTT

· Flexibility

· Commitment to effective relationship building and collaboration

· Commitment to safeguarding and dedication to promoting the welfare of young people.

Job Summary:

This involves assessing, allocating and supporting our tenants on their journey with Stay and assisting successful move on. Teamwork is also a key part of this role to work alongside the wider housing team towards team and organisational objectives.

Role Specific Responsibilities:

· Deliver pro-active engagement with tenants to increase the potential for income collection by education, support and other interventions with customers as appropriate and in line with Stay’s policies.

· Provide advice to tenants on tenant and landlord roles and responsibilities in accordance with tenancy/licence conditions in face-to-face sessions or via the telephone/email/letter/text.

· Advice and guidance on issues such as tenancies at risk, whether through rent arrears, anti-social behaviour, property maintenance, unemployment, mental health issues and finance.

· Identify any/all factors that may be contributing to rent arrears: money mismanagement, budgeting issues etc.

· Give advice and assistance with housing problems including information on housing options.

· Take responsibility for a designated caseload of tenants requiring housing support including the identification of prospective tenants. Assist new tenants, particularly vulnerable and young tenants to set up and maintain a tenancy and be able to access support needed. Together with the customer draw up a personal housing plan.

· Assist tenants with security and safety matters within their home including door/window security, advice regarding household appliances and controls for heating, providing details of the repairs service and how to report and arrange repairs.

· Actively work with the tenants and colleagues around issues placing the tenancy at risk including breaches of the tenancy agreement: arrears, harassment, nuisance and other disputes when required.

· Build effective relationships with external agencies (both statutory and voluntary) and maintain a knowledge base of these to signpost customers as required.  Share information, where appropriate and in line with data protection and confidentiality, to meet the needs of the tenants.

· Ensure the maximisation of rent collection in line with targets and reduce rent arrears on a continuing basis through the effective enforcement of the rent arrears policy, procedure and systems working alongside the rents officer.

· Work in a performance target-led environment and have a commitment to attaining those targets.

· Prepare timely and accurate reports.

· Identify and implement good administrative practices and procedures.

· Maximise income collection by providing advice on welfare benefits and make referrals to specialist services and agencies where appropriate.

· Maintain up to date knowledge of best practice in respect of all relevant administrative, legal and financial procedures.

· Respond promptly and effectively to enquiries or complaints with regards to rent or associated housing matters in accordance with Stay’s policies.

· Maintain appropriate and accurate records to comply with statutory and service-wide reporting requirements. Proactively monitor and report to the Housing Team Leader in respect of service delivery, performance indicators and targets.

· Maintain up to date knowledge of housing management practice and all relevant Stay and Housing Team procedures in to ensure the processes, systems, policies and procedures are adhered to and to contribute to the development of any reviews.

· Integrate tenant care into working practices through a ‘Tenant First’ approach, ensuring tenants are treated with respect and courtesy and experience a ‘seamless’ service. Adhere to Stay’s standards of tenant care in respect of answering correspondence, telephones and complaints.

· Maximise the use of information and communications technology to support the service and deliver efficiency improvements. Maintain up to date knowledge of systems and applications.

· Work collaboratively with the referral and assessments officer to evaluate applicants, conduct thorough needs and risk assessments, and perform reference checks before extending accommodation offers.

· Carry out an appropriate induction to the allocated Stay property once an offer has been made to an applicant.

· Liaise with The Rent Officer and Housing Benefit to ensure the customer’s account is active and the customer is aware of their responsibility of providing any information to ensure the housing benefit is paid and reduce all arrears.

· Liaise with Housing Benefit, Employment Services, Social Services, Probation Services and other authorities as necessary in relation to housing management.

· Ensure that tenants are compliant with and kept fully informed and consulted on matters affecting their Licence or Tenancy Agreements and they understand their rights and responsibilities: respecting other tenants, non-use of drugs etc.

· Ensure incidents/Safeguarding are fully reported and investigated and act to resolve the problem or take holding action until a permanent solution is found.

· Work with the Voids and Maintenance Team to undertake regular visits to the housing properties to inspect the accommodation and get customer feedback to ensure that repairs and cleaning of the buildings are carried out promptly to a high standard and that safety and security is maintained.

· Adhere to Stay’s Safeguarding Policies and take responsibility for making Safeguarding referrals to the relevant services and report any concerns to Stay’s Designated Safeguarding Officers.

· To address issues of social isolation and exclusion, facilitating client’s involvement in the community.

· To deliver person centred support through one-to-one sessions, group work and ad-hoc support.

· To record all contacts with tenants appropriately and in line with Stay’s policies and procedures and maintaining all relevant files and recording systems, ensuring information is updated.

· To produce appropriate written reports in a variety of formats to meet the requirements of managers, service providers and board of trustees.

· To assist tenants in acquiring the budgeting and social skills necessary to sustain accommodation effectively.

· To, where customers are at risk of eviction, provide advice and support and where necessary help them to seek legal advice.

· To actively promote tenants knowledge of and participation in Stay’s Client Involvement activity by promoting available opportunities such as membership of working groups, service evaluation, service changes and Stay’s Complaint’s, Comments and Suggestion policy.

· To ensure that clients understand their rights and responsibilities of the licence/tenancy to enable informed choices.

· To input and extract information from Stay’s IT systems, including client information.

· To undertake, as required, any other duties compatible with the level and nature of the post and/or reasonably required by the Team Leader, Service Manager and Operations Manager.

· Provide advice and guidance on issues such as tenancies at risk, whether through rent arrears, anti-social behaviour, property maintenance, unemployment, mental health issues and finance.

· Assist tenants with security and safety matters within their home including door/window security, advice regarding household appliances and controls for heating, providing details of the repairs service and how to report and arrange repairs.

· Ensure incidents/Safeguarding are fully reported and investigated and act to resolve the problem or take holding action until a permanent solution is found.

· Engaging with clients and the local community to co-produce a programme of activities and sessions.

· Encourage and motivate clients to engage and participate in activities and sessions.

· Other duties commensurate with the post as may be determined from time to time.

Staff Expectations – how we do things

Administration Duties

· Maintain accurate records, both paper and electronic.

· Assist in the production of management information related to key performance indicators.

Financial Management

· Work within departmental budgets and aim to achieve value for money in all areas.

· Ensure compliance with all financial policies and procedures.

Relationships and Partnerships

· Maintain and enhance working relationships internally with support colleagues and central services, externally with referral agencies, landlords, the Local Authority etc.

· Assure compliance with Management Agreements and Leases and report as required to partner landlords on housing management performance.

Client Involvement

· Encourage and support meaningful client involvement in all aspects of the service delivery and embed Involvement at the core of the service provision.

· To make a difference to clients through support which everyday impacts on their lives for the better.

Quality Assurance

· Report on performance monthly to line manager within deadline.

· Assist in addressing any improvements required from internal or external audits.

· Ensure that Equality & Diversity is actively promoted in all areas of work and that the services are relevant and accessible to all.

· To undertake development and training opportunities and have responsibility for obtaining maximum benefit through review, reflection and practice.

· To continuously review own working practices in line with client feedback and current best practice.

· To review and evaluate own performance to identify strengths and areas for development. Identify own learning/development needs and opportunities by attending and contributing to regular support, supervision and appraisal sessions.

Culture, Values and Behaviour

· To articulate and personally demonstrate Stay’s values both internally and externally.

· Where possible work to alleviate feelings of prejudice and stigma experienced by homeless or marginalised groups.

· To contribute to the building of a staff culture where every person feels empowered and valued.

· To always be professional and demonstrate a great positive attitude, be empathetic and adopt a person-centred way of working.

· To commit to learning and being the best through continual learning and development.

· To show consistent integrity, trust and fairness that embraces equality, diversity and inclusion.

· To deliver time after time to a consistent standard of service in line with Stay’s policies and procedures.

· To use good judgment and initiative to find solutions.

Health and Safety

· To be aware of Stay’s policies and procedures, ensure they are carried out and that good practice is maintained.

· You have a duty to take care of your own health and safety and that of others who may be affected by your actions at work.  You must co-operate with Stay and co-workers to help everyone meet their legal requirements.

The responsibilities of this post may vary from time to time without changing the general character of the post or level of responsibility entailed.

About the Project

The National Lottery funded Meddwl Ymlaen Mind Our Future project is led by The Venture on behalf of the North East Wales partnership. The aim is to empower young people aged 11 to 24 to shape mental health services across Wrexham and Flintshire. Young people will co develop and influence policy, processes and services that affect their mental wellbeing.

Overview of the Role

The Senior Youth Engagement Officer will lead the youth engagement and co production elements of the project. A key part of the role is to lead and facilitate the Young Leaders Advisory Board (YLAB), made up of 11 to 24 year olds who guide the direction of the project. The post holder will support their leadership development, confidence and decision making.

The role also includes developing a strategy to recruit and engage more young people, delivering a calendar of youth led events, and ensuring young voices shape all aspects of the project. The officer will represent Mind Our Future in meetings with stakeholders and support young people recruited into paid roles within the project.

Main Duties

• Lead and facilitate the YLAB, plan and chair meetings, and support members to take an active leadership role.
• Recruit and engage a diverse group of young people to join the YLAB and ensure the group reflects the communities of Wrexham and Flintshire.
• Provide mentoring, coaching and personal development opportunities for young people involved.
• Co design project activities with young people, ensuring their voices guide decisions, planning and evaluation.
• Organise workshops, events and activities and ensure all logistics are managed effectively.
• Build strong relationships with stakeholders and communicate project updates.
• Recruit and support young people in paid roles within the project, including training, mentoring and ongoing support.
• Act as the designated safeguarding lead for the project including implementing safeguarding procedures, providing guidance, and liaising with authorities when required.
• Contribute to overall project success through planning, evaluation and collaborative teamwork.
• Maintain high standards of professionalism, confidentiality and equality across all work.

Person Specification

Qualifications

Essential
• Minimum Level 3 qualification in Youth Work
• Clean UK driving licence
• Level 3 safeguarding children in Wales qualification
• Significant experience in a Safeguarding Lead or equivalent role

Desirable
• Diploma or degree in mental health, particularly relating to children and young people
• Health and Safety training

Skills and Abilities

Essential
• Strong communication skills in English
• Experience working with young people and young adults
• Empathy and ability to connect with young people
• Strong verbal and written communication skills
• Excellent planning and organisational skills
• Good IT skills including digital communication and online working
• Ability to produce quality reports and presentations
• Ability to engage effectively with stakeholders and motivate young people
• Ability to work collaboratively and create a positive environment
• Ability to travel throughout Wrexham, Flintshire and occasionally across Wales
• Ability to meet deadlines and targets

Desirable
• Welsh language skills
• Ability to adapt communication styles for different needs (for example Makaton)

Experience and Knowledge

Essential
• Significant safeguarding experience
• Knowledge of youth work and youth development
• Understanding of monitoring and evaluation in a youth work setting
• Awareness of youth sub cultures and social media
• Experience of youth participation or consultation
• Understanding of professional boundaries
• Experience implementing Health and Safety and Equalities processes
• Knowledge of Youth Work in Wales: Principles and Purposes and related frameworks
• Knowledge of Data Protection and GDPR
• Understanding of the importance of Welsh language and culture

Desirable
• Experience of co production
• Experience working with diverse groups of young people
• Experience working with varied abilities
• Partnership working experience
• Project management experience or transferable skills

Personal Qualities

Essential
• Trustworthiness
• Commitment to professional development
• Commitment to equality and challenging discrimination
• Integrity, discretion and strong personal drive
• Ability to problem solve and work under pressure
• Compassion and patience
• Strong interpersonal and listening skills
• Genuine care for supporting others
• Fun, engaging and adventurous attitude

Other Requirements

• Ability to carry equipment between locations
• Frequent evening and weekend work will be required
• Enhanced DBS check required

Job Structure

• Reports to: Director of Learning and Impact  

• Direct reports: Programme Leads, Programmes Coordinator

• Location: Haringey, with travel across London boroughs as required

• Hours: 40 hours per week (including 1 hour lunch break)

Benefits 

• 25 days annual leave plus 8 bank holidays, your birthday off, and an extra day per year of service (up to 5 additional days) 

• Death in Service cover (up to 4x annual salary / fixed amount for part-time roles) 

• Enhanced sick pay 

• Eye care benefits for those using display screens 

• Up to £750 annual CPD budget to support your professional development 

• A dedicated wellness package promoting staff health and wellbeing 

• Team building and transformation days to strengthen collaboration and personal growth 

• Professional mentoring and ongoing supervision 

• A comprehensive induction and training programme to help you thrive from day one 

About Sister System 

Founded in 2018, Sister System is a charitable organisation and an Open College Network (OCN) approved centre dedicated to empowering girls and young women aged 13-24 affected by the care system.   

Our approach is co-designed with care-affected young women to ensure that their lived experiences continue to drive meaningful change and shape our progression. Built on proven therapeutic models, our long-term mentoring, accredited qualifications, and leadership development programmes strengthen resilience, confidence, and essential life skills.   

Our model seeks to break intergenerational cycles by equipping young women with the tools to thrive and lead change. Through a strong sense of community, peer networks, and trusted adult relationships, we create clear pathways into education, employment, and socio-economic stability, supporting a life free from abuse.

Throughout her journey with Sister System, each girl participates in weekly one-to-one and group sessions focused on self-education and personal growth. These sessions explore the social and emotional transition to womanhood while building a supportive network of “sisters” who continue to empower one another during key life transitions. Our programmes are accessible to girls and young women at any stage of educational attainment, enabling all Sis-Stars to learn, grow, and thrive.  

Our Programmes  

All our programmes have been co-curated with young women in care and are built upon proven therapeutic models of intervention. We deliver a set of inclusive, empowering, enabling, and exploratory programmes. These focus on self-education, investigating the social and emotional impact of the transition to womanhood and creating a network of sisters who can continue to support each other's growth throughout key transitional periods. Our programmes are delivered in such a way that sisters at any stage of educational attainment can access, learn, grow, and thrive.  

Job Purpose 

Sister System is seeking an experienced and dynamic Head of Programmes to lead the operational delivery and continuous improvement of our mentoring, learning, and development programmes for care-affected girls and young women aged 13–24. The postholder will oversee the full programme cycle — from referral and assessment through to delivery, evaluation, and progression — ensuring all work is trauma-informed, evidence-based, and aligned with Sister System’s mission and OCN accreditation standards. Acting as the central link between the leadership team and delivery staff, the Head of Programmes will manage and develop a high-performing team, maintain quality assurance across all programme stages, and foster strong partnerships with schools, local authorities, and community organisations to drive measurable impact and long-term systemic change.  

This role holds operational oversight of all programme delivery, team management, and quality assurance, ensuring that our work achieves its intended outcomes, aligns with our organisational strategy, and continues to grow in impact and reach.  

Key Responsibilities  

Programme Leadership and Delivery  

• Lead the design, coordination, and delivery of all Sister System programmes, services, and activities in line with organisational aims and funder requirements.  

• Oversee programme planning, scheduling, and annual mapping to ensure smooth delivery and strategic alignment across all three stages (Enable, Enhance, Empower).  

• Work with the Safeguarding Lead to manage referral, assessment, and placement processes to ensure beneficiaries are appropriately matched to programmes and mentors, maintaining high standards of transparency and accountability throughout.  

• Ensure all delivery follows Sister System's three-stage programme model, safeguarding standards, and quality expectations. Support programme delivery where needed, maintaining a visible leadership presence.  

• Monitor the service user journey using Sister System's monitoring and evaluation tools and Salesforce CRM, working with the Head of Monitoring & Evaluation to track progress against work plans, indicators, and our evaluation framework.  

• Conduct regular programme review meetings with team members and stakeholders to enhance information sharing, efficiency, and effectiveness of programme implementation.  

Programme Quality and Impact  

• Oversee programme quality assurance, including risk assessment of referrals, benchmarking, and monitoring of Development & Progress reports.  

• Work with the Internal Quality Assurer to ensure delivery meets agreed quality standards.  

• Maintain oversight of portfolios of work produced by learners and mentors towards their qualifications, in collaboration with the Learning & Development Lead and EET Progression Lead.  

• Support the collection, analysis, and reporting of programme data to evidence impact and inform organisational learning.  

• Play an active role in the impact evaluation cycle, managing and adapting programmes in line with outcomes and goals.  

Operational and Team Leadership  

• Lead and support the mentor team in effective caseload management, ensuring appropriate workload balance and delivery quality.  

• Line manage key programme staff, providing guidance, support, and supervision in line with organisational policies. Support staff wellbeing and development, ensuring a positive working environment. 

• Ensure timely completion of paperwork, reports, and monitoring requirements across all programmes.  

• Lead regular team meetings, contributing to a reflective, learning-focused organisational culture.  

• Support implementation of Sister System's performance management systems and processes.  

• Ensure compliance with all relevant policies and procedures, specifically safeguarding, Child Protection Policy, and Code of Conduct.  

• Encourage a culture of learning, creativity, and innovation. Maintain good team communication and dynamics, taking remedial action when problems occur.  

External Partner Management  

• Commission and manage a pool of external facilitators and delivery partners to meet agreed programme outcomes.  

• Build and maintain strong relationships with referral partners, funders, and external stakeholders to support programme delivery and growth.  

• Represent Sister System externally, promoting our model of culturally responsive, trauma-informed mentoring.  

• Ensure all staff, partners, and stakeholders have clear understanding of Sister System's mission, vision, values, and policies, reflected in programme implementation.  

Strategic Development and Business Growth 

• Contribute to the development of Sister System's programme strategy, aligning delivery with the 3-year plan and long-term system change goals.  

• Contribute to Sister System's strategy development and revision by providing feedback on programme reach, impact, and strategic planning.  

• Identify opportunities for programme innovation and growth, including developing new partnerships and supporting funding applications.  

• Support senior leadership in reporting to funders and partners, contributing to organisational learning and sustainability planning.  

• Represent Sister System at sector events and forums to promote our work and influence best practice in mentoring care-affected young women.  

Safeguarding  

• Sister System places the highest priority on safeguarding and promoting the welfare of children and young people.  

• The Head of Programmes will serve as a Designated Safeguarding Officer (DSO) with responsibility for safeguarding in the organisation, maintaining good knowledge of safeguarding guidance (including Keeping Children Safe in Education and Working Together to Safeguard Children) and related legislation (e.g., the Children Act 1989).  

Person Specification  

Essential – Knowledge & Experience 

• Significant experience in programme management, delivery, and coordination within the charity/social impact sector  

• Proven track record of managing multiple programmes or projects simultaneously, meeting targets and deadlines  

• Experience of line management and team leadership, including supervision and performance management  

• Experience managing relationships with external stakeholders, including funders, delivery partners, and referral agencies  

• Experience in safeguarding and child protection, including handling disclosures and managing risk  

• Knowledge of the challenges faced by care-experienced young women and the care system  

• Knowledge of effective monitoring and evaluation approaches and impact measurement  

• Awareness of equality, diversity, and inclusion principles in service delivery  

Desirable 

• Experience working with vulnerable young people, particularly care-experienced individuals or young women  

• Experience in mentoring programmes or youth development initiatives  

• Experience working with trauma-informed and culturally responsive approaches  

• Experience of co-production or 'by and for' programme design with service users  

• Experience in qualifications-based programmes (e.g., accredited learning)  

Skills & Abilities 

• Excellent programme planning, coordination, and organisational skills with strong attention to detail  

• Strong analytical skills with ability to interpret data and use it to inform decision-making  

• Excellent written and verbal communication skills  

• Ability to manage competing priorities and work effectively under pressure  

• Strong relationship-building skills with ability to work collaboratively across teams and with external partners  

• Highly developed cultural awareness and ability to work well in an environment with people from diverse backgrounds and cultures  

• Problem-solving skills with ability to adapt plans and respond to challenges  

• Ability to lead, motivate, and support a team, fostering a positive and reflective culture  

• Strong administrative and IT skills, including proficiency with databases and monitoring systems  

Personal Qualities 

• Passionate commitment to Sister System's mission of supporting care-experienced young women  

• Strong alignment with Sister System's values and approach, including 'by and for' and trauma-informed practice  

• Empathetic and non-judgemental approach to working with vulnerable young people  

• Resilient and able to manage emotional demands of the role while maintaining professional boundaries  

• Flexible and adaptable approach to changing circumstances and organisational needs  

• Commitment to continuous learning, reflection, and professional development  

• High level of integrity, professionalism, and accountability  

• Able to maintain confidentiality and handle sensitive information appropriately  

• You will demonstrate Sister System’s values: Tenacious, Solution-focused, Masterful, Collaborative and Evidence-based 

Other Requirements  

• Enhanced DBS check will be required for this role  

• Right to work in the UK  

• Willingness to work occasional evenings and weekends as required by programme delivery  

Safeguarding and Safer Recruitment  

Sister System is committed to safeguarding and promoting the welfare of all children, young people, and vulnerable adults. The successful applicant will be required to complete an enhanced DBS check and provide two satisfactory references.  

Equal Opportunity Statement 

Sister System is an equal opportunity employer. We welcome applicants from all backgrounds and lived experiences, and we are committed to fair, inclusive and transparent recruitment. If you need any reasonable adjustments during the application or interview process, please let us know. 

Recruitment Process

The post will be advertised from 16th December 2025; applications will close on 12th January 2026. 

• First round of interviews will be 22nd January 2026,  

• Second round interview will commence from the week of 26th January 2025 

The Head of Delivery leads Home-Start Camden & Islington’s family support services, delivering high-quality, responsive support that puts children and families at the heart of everything we do.

The role brings together strategic leadership, operational management and frontline oversight, ensuring services are safe, effective and responsive to the diverse needs of local families. The Head of Delivery will lead and support a team of staff and volunteers, foster a culture of learning and reflective practice, and build strong partnerships with local organisations, health professionals and statutory agencies to improve outcomes for families.

With extensive experience of working in and leading services for children and families, the postholder will ensure robust safeguarding, quality assurance and impact monitoring across services, using evidence and feedback to drive continuous improvement. They will play a key role in shaping the future of Home-Start’s services in Camden & Islington, championing the organisation’s values and its commitment to equality, diversity and inclusion in everything we do.

Key Responsibilities 

Leadership and Management 

• Lead, motivate, and support a diverse team of staff and volunteers, fostering a culture of learning, reflective practice, and high-quality service delivery. 

• Line manage Family Liaison Managers and the Community Project Manager, providing supervision, performance management, professional development, and wellbeing support. 

• Oversee volunteer recruitment and management processes, ensuring they are effective and aligned with organisational standards. 

• Act as deputy to the CEO, providing leadership and oversight in their absence and supporting strategic decision-making. 

Service Delivery Oversight 

• Ensure the delivery of family support services meets organisational standards, safeguarding requirements, and the needs of local families. 

• Monitor operational processes, including referrals, caseload management, and community project delivery, ensuring staff and systems operate effectively and efficiently. 

• Oversee projects and community events, ensuring they are delivered successfully and aligned with organisational priorities. 

Safeguarding, Quality, and Impact 

• Maintain robust safeguarding policies and procedures across all services, ensuring staff are trained and supported in safeguarding responsibilities. 

• Implement and oversee quality assurance and impact monitoring systems, using data, feedback, and evaluation to inform decision making and continuous improvement. 

• Ensure compliance with statutory and organisational standards, including legislation relating to children, families, and volunteer management. 

Partnerships and Stakeholder Engagement 

• Develop and maintain collaborative relationships with local services, health professionals, statutory agencies, and voluntary sector organisations to strengthen outcomes for families. 

• Represent Home-Start Camden & Islington externally at meetings, networks, and partnership forums. 

• Advocate for the needs of families in Camden & Islington and contribute to service development informed by local community needs. 

Strategic Contribution 

• Contribute to organisational strategy, planning, and policy development, ensuring operational delivery aligns with Home-Start Camden & Islington’s goals. 

We have an exciting opportunity for a passionate and motivated individual to join our Young Carers team as a Young Carers Transition Lead.

You will lead and coordinate the Young Carers Transition Pathway so that young carers (YC) and young adult carers (YAC) experience a consistent, person-centred journey from early preparation (5–10) through post-16 and into adulthood.

You will drive awareness and access to support across schools, FE/HE and employers, maintain regular conversations and touch points, and embed the Transition Pathway within the Local Authority statutory assessment and review cycle, in partnership with our Assessment Officers.

This is a newly created position offering a unique opportunity to help shape it's direction and truly make the role your own.

Funding has been secured for a minimum of 5 years and this is therefore currently a fixed term role.

What We're Looking For

• Knowledge of young carer and young adult carer issues.
• Understanding of safeguarding (children), trauma-informed practice and inclusive delivery.
• Strong facilitation and rapport-building skills; with clear verbal, written and digital communication.
• Experience of case-management systems and outcome frameworks to evidence impact.
• Ability to coordinate multi-site programmes and provide evening delivery.
• Excellent organisation skills; being able to balance priorities across venues and deadlines.
• Solution-focused and reflective individual, committed to co-production and continuous improvement.

Please note: You must be a car driver with access to a vehicle for multi-site delivery.

What We Offer

• Competitive salary
• Starting annual leave entitlement of 25 days, increasing with service to a maximum of 30 days (and Bank Holidays), plus your 'birtholiday'
• Pension contribution scheme
• Benefits platform offering flexible high street savings and discounts on top brands

About Us

We are a local charity supporting unpaid carers of all ages and people with care and support needs across Coventry and Warwickshire. We provide services, information, advice, and advocacy — ensuring carers and their families receive the right support when they need it most.

• Employee Assistance Programme and wellbeing platform
• Ongoing training and development opportunities
• A supportive, flexible workplace where your contribution makes a real difference

For further information, please see the below key responsibilities as outlined in the job description:

• Maintain Carers Trust Heart of England (CTHoE) Young Carers Transition Pathway (tools, timelines, checklists, templates); ensure alignment with statutory guidance and commissioning requirements; champion co-production and inclusive practice.
• Run a blended model of weekly venue-based groups, the Drop-In Hub, structured one-to-one (1:1) sessions, and online options, tailored by age and stage (including early preparation for children aged 5–10 and post-16 transition content).
• Plan, deliver and cover groups across our area of operation to maintain continuity and meet agreed access and touch-point standards; provide contingency cover to avoid session gaps.
• Co-work with Assessment Officers so Transition Pathway prompts are built into statutory assessments and scheduled 6 and 12-month reviews; update prompts, templates and Customer/Client Relationship Management (CRM) fields as needed.
• Model best practice in assessment, planning, reviews and safe closure; work in a trauma-informed, strengths-based way; escalate risks promptly via safeguarding procedures.
• Develop active relationships with schools, Further Education (FE) and Higher Education (HE) providers, employers, and Voluntary, Community, Faith and Social Enterprise (VCFSE) partners; coordinate assemblies, staff briefings, campus visits, mentoring and careers inputs to increase awareness and referrals.
• To work towards all of our Key Performance Indicators (KPIs) as set out in our funding agreements, which will be kept under regular review.
• Produce routine updates for the Service Manager, Senior Management Team (SMT) and commissioners; use data to target continuous improvement.
• Deliver in line with safeguarding policy; promote EDI across all delivery; follow lone-working procedures and escalate concerns appropriately.
• Health & Safety and compliance: Complete and review risk assessments; report incidents, hazards and defects; ensure safe use of venues, transport and equipment; maintain professional boundaries; complete mandatory and refresher training (including Disclosure and Barring Service (DBS) and safeguarding) and participate in supervision/appraisal.
• Attend activities and events outside core hours (evenings/weekends) where service needs require.
• Work with colleagues who support adult carers to coordinate support plans and assessments ensuring that young adult carers receive joined-up timely help that meets their needs.
• Create and maintain a clear young carer (under 18) adult carer (18+) handover process, including joint meetings, shared action plans and follow-up checks to ensure no loss of support at the point of transition.
• Co-design and, where appropriate, co-deliver sessions (e.g. information evenings, carer’s rights, benefits, condition-specific education, wellbeing) that meet the needs of both young carers and adult carers.
• Apply the No Wrong Doors approach and the Triangle of Care principles across children’s and adults’ services so families experience seamless access, shared responsibility and consistent professional boundaries.

Working Pattern and Requirements

• This post is full-time, with regular evenings (and occasional weekends) to deliver and/or cover groups across our area of operation, ensuring consistent conversations and touch points for carers who cannot attend in school hours.
• Travel across community venues, schools/colleges and partners is required; flexibility in location and hours is essential.
• Maintain an enhanced DBS check (with barred lists) and up-to-date safeguarding training.

For over 30 years, the Angelou Centre has stood with Black and racially minoritised women and children affected by domestic abuse and VAWG (Violence Against Women & Girls).

We are now seeking a highly organised and detail-focused Finance Officer to help strengthen our financial systems and ensure our services run smoothly and sustainably.

In this pivotal role, you will support bookkeeping, invoicing, payroll inputs, housing benefit processes, reconciliations and financial reporting working closely with the Senior Finance Officer to keep our infrastructure strong. Your accuracy, integrity and commitment to robust financial administration will directly support frontline teams delivering high-quality-quality services and helping women rebuild safety and independence.

If you want your finance skills to make a meaningful impact, we’d love to hear from you!

We are seeking an experienced Chief Operating Officer / Deputy CEO to help lead our growing organisation through an exciting period of consolidation and development.

You will work closely with the CEO and Trustees, overseeing operations, finance, people, and systems across our six community projects, helping ensure strong governance, sustainability, and impact.

We’re looking for someone with:
• Senior leadership experience in the charity or non-profit sector
• Strong operational and financial management skills
• Experience leading teams and multiple projects
• A collaborative, values-driven leadership style

This role has a Genuine Occupational Requirement for the post holder to be a practising Christian, in accordance with the Equality Act 2010.

How to apply:
Click here to download the Applicant Information Pack which also includes details of how to apply or contact us for further information.