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Join Dunfield House as our Operations Director and lead a unique 15‑acre residential venue into its next chapter.
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Page 4 of 23
Kington, Herefordshire (On-site)
£45,000 - £50,000 per year
Full-time
Permanent
Job description

Operations Director 

Location: Kington, Herefordshire (On-site)
Salary: £45,000–£50,000 per annum (dependent on experience)
Contract: Full-Time, Permanent
Reporting to: Chairman of the Board
Governance: Position on the Board of Directors (Monthly Meetings)
Start date: Immediate start preferred
Application Deadline: 24th April 2026, 5pm

The Role Purpose

The Operations Director (OD) will hold total accountability for the day-to-day running of Dunfield House. As a Board member, you will translate the Board’s long-term vision into operational reality. Your mission is to maximise the potential of our 15-acre estate, ensuring exceptional guest experiences across all potential revenue streams, while maintaining the financial health and charitable ethos of the venue.

Organisational Structure

You will act as the "hub" of Dunfield House, providing leadership, mentorship, and accountability to a dedicated senior management team.

Direct Reports

  • Sales & Marketing Manager: Driving occupancy and commercial revenue.
  • Admin Assistant: Oversight of HR, budgets, cash flow, and financial reporting.
  • Site Caretaker: Ensuring the 15-acre site, indoor pool, and historic buildings are safe, compliant, and well-maintained.
  • Head of Kitchen: Managing food safety, gross profit (GP), and quality of service.

Key Responsibilities

1. Strategic Leadership & Governance

  • Prepare and present monthly operational reports to the Chairman and the Board.
  • Present Key financial reports in collaboration with the admin assistant.
  • Lead the annual business planning process.
  • In collaboration with the sales and marketing manager, implement the marketing strategy.
  • Act as a guardian of Dunfield’s culture, ensuring the venue remains a "home from home" for all guests.

2. Financial & Commercial Management

  • Work with the admin assistant to optimise margins, particularly focusing on energy efficiency and food costs.
  • Work with the sales & marketing manager to implement dynamic pricing and improve mid-week occupancy.
  • Understands the importance of financial management and has the ability to compile financial reports for Board meetings.

3. Operational Excellence & Compliance

  • Oversee the site caretaker to ensure rigorous health and safety standards, particularly regarding the indoor pool and fire safety in a high-capacity residential setting.
  • Oversee the head of kitchen to ensure 5-star hygiene ratings and efficient volume catering for up to 90 guests.
  • Streamline internal processes (booking systems, staff rotas, guest check-ins) to improve efficiency.
  • Share duty manager responsibilities.

4. People & Culture

  • Foster a high-performing, collaborative environment between the distinct departments.
  • Manage recruitment, appraisals, and professional development for the senior team.

Performance Indicators (KPIs)

1. Financial & Efficiency KPIs

  • Primary KPI: Achievement of 103 FHE days.
  • Secondary KPI: 15% conversion rate of OTA guests to direct bookers.
  • Tertiary KPI: Average TRevPAG of £2.00+ per guest.

2. Operational & Capacity KPIs

  • Full House Equivalent (FHE) Readiness: While Sales books the days, Operations must ensure the site is "Turnaround Ready." A KPI for "Zero Down-Time" between back-to-back groups.
  • The "Pool Availability" Score: A KPI of 98%+ uptime (excluding scheduled maintenance).
  • Catering Margin: 70% Gross Profit (GP) on meals by managing waste and seasonal purchasing.

3. Compliance & Duty Management KPIs

  • Health & Safety Audit Score: 100% compliance on monthly internal safety checks (Fire, Water/Legionella, Pool, Safeguarding).
  • Guest "Home from Home" Satisfaction: A score (derived from post-stay surveys) specifically measuring Cleanliness and Facility Functionality.
  • Staff Retention & Training: A target for Staff Turnover <15%.

The Ideal Candidate

Experience

  • Senior Management: At least 5 years in a senior operational role within hospitality, residential centres, or large-scale venue management.
  • Board-Level Presence: Comfortable reporting to a Board and communicating complex operational data to stakeholders.
  • Commercial Acumen: Proven track record of improving profit margins without compromising service quality.
  • Team Leadership: Experience managing diverse teams (from maintenance and catering to sales and finance).

Skills

  • Strategic Thinking: The ability to look beyond the day-to-day and plan for the next 3–5 years.
  • Financial Literacy: Ability to interpret P&Ls, balance sheets, and budget variances.
  • Adaptability: Equally comfortable in a boardroom meeting as they are walking the estate with a contractor.

Benefits

  • Board Position: A genuine opportunity to shape the future of a significant regional venue.
  • Autonomy: High degree of freedom to implement operational changes and drive the commercial strategy.
  • Environment: Work in a beautiful 15-acre setting in the Herefordshire countryside.

Why Join Us?

You will be taking the helm of a financially viable venue at a pivotal moment of transition. You have the opportunity to secure the future of a unique estate that serves as a vital resource for schools, churches, and families alike.

Job Description: Internal Document – Role Profile

  • Job Title: Operations Director
  • Department: board level
  • Contract Type: Full-time, Permanent
  • Salary Grade: TBC
  • Start date: ASAP

Role Purpose

The Operations Director (OD) will hold total accountability for the day-to-day running of Dunfield House. As a Board member, you will translate the Board’s long-term vision into operational reality. Your mission is to maximise the potential of our 15-acre estate, ensuring exceptional guest experiences across all potential revenue streams, while maintaining the financial health and charitable ethos of the venue.

Key Responsibilities

1. Financial Stewardship & Yield Management

  • Monitor the venue’s "Daily Burn" of £978.08, ensuring all operational activities contribute toward our annual break-even target of 103 "Full House Equivalent" (FHE) days.
  • Implement and manage "Minimum Facility Fees" and "Minimum Catering Fees" to protect the venue against the risks of under-capacity.
  • Drive a 2026 strategy to move from per-person metrics to FHE tracking to secure long-term sustainability.

2. Operational Excellence & Asset Management

  • Oversee the maintenance and upkeep of the historic manor, 15 acres of grounds and the indoor swimming pool—our "gold dust" asset.
  • Manage a quadrupling of energy costs through aggressive utility efficiency and smart scheduling of "Whole Site" vs. "Stables" bookings.
  • Ensure the venue remains a "Safe Sanctuary" for schools and youth groups, maintaining all regulatory standards for residential stays.

3. Commercial Growth & Guest Experience

  • Execute the "Midweek Profit Zone" strategy, targeting corporate retreats and "Work from Hotel" bookings to fill the Monday–Friday slump.
  • Collaborate on the "TRevPAG" initiative (Total Revenue Per Available Guest) to increase spend on extras like the tuck shop and pool hire.
  • Maintain the "Home from Home" vibe that differentiates us from institutional "mega" centers, ensuring high-quality communal spaces for all guests.

4. Mission & People Leadership

  • Lead the staff team with a focus on hospitality and mission-alignment.
  • Oversee the "Church Subsidy" model, ensuring that faith-based groups receive their mandated support while commercial groups provide the necessary profit margins.

Candidate Profile

  • Commercial Acumen: You understand that a 70% occupancy in the Stables can still result in a net loss and know how to fix it.
  • Operational Grit: You are comfortable managing a high fixed-cost heritage site with complex heating and maintenance needs.
  • Values-Driven: You respect our faith-rooted origins and can balance charitable "at-cost" bookings with high-margin commercial events.
  • Strategic Thinker: You can translate a "Mixed Booking Model" into a daily action plan for your team.

If you’d like, I can also format this into a PDF, a designed job advert layout, or a shorter recruitment‑ready version.

Application Instructions

Please apply with your CV and a cover letter outlining why you believe you’re the right fit for this role. We’re keen to understand what draws you to Dunfield House, how your experience aligns with our mission, and the strengths you would bring to leading a busy, multi-faceted residential venue.

Organisation
Dunfield House View profile Organisation type Registered Charity
Posted on: 02 April 2026
Closing date: 24 April 2026 at 23:30
Tags: Finance, Human Resources, Business Development, Operations, Property Management, Strategy, Governance / Management

The client requests no contact from agencies or media sales.