Safeguarding officers jobs
The Digital Communications Manager is responsible for leading and expanding the Trust's digital presence, ensuring our research, policy priorities, programmes, and alumni stories are shared in an impactful way with external audiences. Reporting to the Head of Communications and Public Affairs, and working closely with one direct report, they will deliver a step change in digital communications activity, driving data-led improvements and developing new and compelling multimedia content for the Trust's website, social media channels and digital communications.
Main duties
Website and digital communications
- Oversee the management and strategic development of the Sutton Trust website and associated microsites.
- Ensure the main site delivers impactful communications showcasing the breadth of the Trust’s work, whilst being responsive to the needs of our key audiences: students, teachers, policymakers, academics and media.
- Lead on relationships with external web developers to drive forward improvements to the Trust’s websites, ensuring quality user experience and SEO optimisation.
- Use Google Analytics and other monitoring tools to evaluate website performance and inform improvements.
- Project manage the production of video content, and other similar projects.
- Format reports, design graphics and create digital assets, supported closely by the Senior Digital Communications Officer.
- Edit the Trust’s regular email newsletter, ensuring content is of the highest quality.
- Ensure the Trust’s brand identity is consistent across the digital space
Social media
- Oversee the development and delivery of the Trust’s strategy for growing its social media presence through Linkedin, Bluesky, X, Instagram and other emerging platforms as appropriate.
- Ensure the Trust’s priorities and mission are communicated consistently and powerfully across its social platforms.
- Develop and deliver strategies to maximise reach and engagement, including working with partners, alumni and influencers.
- Oversee the launch of the Trust’s new TikTok channel.
- Work with the Senior Digital Comms Officer to create innovative and engaging social content in a range of formats to maximise impact across all platforms, working closely with the Head of Communications and Public Affairs and colleagues in Research, Programmes and Development teams.
- Proactively monitor relevant stories and advise colleagues on reaction and engagement, in partnership with the Head of Communications and Public Affairs.
- Monitor social media trends and flag key developments to team members.
- Use analytics to evaluate social campaigns and inform improvements.
- Advise and support colleagues in using social media in support of Sutton Trust objectives.
Other
- Line management of the Senior Digital Communications Officer.
- Work with colleagues to maintain a communications planning grid.
- Keep abreast of digital developments, providing expertise to the wider organisation.
- Write copy as required, and advise others in tailoring copy to digital channels and audiences.
- Contribute to the wider work of the Communications, Research and Policy Team.
- Other duties as necessary from time to time.
Person Specification
We welcome applications from individuals who have experience in:
- Excellent verbal and written communication skills.
- Experience of managing digital communications infrastructure and social media channels.
- Significant experience in managing a website, including good knowledge of HTML and CSS, WordPress and Google Analytics.
- Creative flair and a knack for distilling complex ideas into compelling content.
- A good understanding of Canva, InDesign, Illustrator and/or Photoshop to design infographics and other imagery.
- Experience of video content production, particularly for social media.
- Experience of using social media platforms and analytics successfully and a willingness to explore new channels. Understanding of LinkedIn, Bluesky, X and TikTok would be advantageous, as would previous experience using Google Analytics to monitor and drive improvements.
- An eye for detail, and the ability to work accurately to tight deadlines.
- Line management experience.
- Experience of developing digital strategies and implementing change.
We are also looking for an individual who:
- Is sympathetic to the aims of the Trust and its mission to address educational disadvantage.
- Has first-class interpersonal skills – a natural ambassador able to represent the Sutton Trust in a range of settings.
- Is willing to take on other duties from time-to-time as needed in a busy team.
- Is eligible to work in the UK (see here for information about right to work)
Terms of Appointment
- Contract: Full-time, Permanent
- Salary: £42,025
- Working location: Minimum of 2 office days per week, but further flexibility may be required given the external-facing nature of the role
- Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.
- Hours: The standard working hours are 9am to 5pm, Monday to Friday and may also be required to attend events / meetings outside of their normal working hours during weekday evenings and occasionally at weekends. This role also shares primary responsibility for monitoring the out of hours media line with the Head of Communications and Public Affairs.
- DBS check may be required
To Apply
To apply, please upload your CV and cover letter, covering how your experience, skills and qualifications meet the requirements of this role. Please focus your response on the abilities and/or competencies giving evidence of your experience to date (maximum of 2 A4 sheets). The information you provide will be the basis for shortlisting.
Please note that your application should be submitted in one go - you can view the requirements by clicking on the link if you would like to prepare in advance.
Interviews
Applications should reach us by 10am, Friday 10th October, with first round interviews held over Zoom on Wednesday, 22nd October, and second round interviews held at our London offices on Tuesday, 4th November.
Safeguarding statement
The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.
Contextual recruitment
The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.
We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.
We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.
The client requests no contact from agencies or media sales.
We are recruiting an energetic and enthusiastic officer to join our Activity Service to support the older people who attend our range of activities.
We are looking for a positive, dynamic individual; to join our busy and vibrant Activity Service, this is an exciting time to join the team as we develop and expand the service including the way we take bookings and deliver our activities. This role is based at pur office in Mitcham and is the first point contact for people who attend our centre in person or over the phone, so we are looking for someone with exceptional customer service skills and warm and welcoming with good listening skills.
If you are interested in the role but aren’t sure you meet all of the person specifications, we would still like to hear from you and are especially keen to hear from people who have transferable skills which will complement this role.
The closing date for applications is the 5th of October, if you would like any further information or to arrange time to chat for more information on the role please do not hesitate to get in touch.
Interviews will be held in person on the 13th of October in our centre in Mitcham.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Programmes and Impact for the Maritime Children's Foundation
Hours: Around 21 hours per week (flexible working available, including term-time only) Contract: Permanent Location: Mix of office (Basepoint, Northfleet), Maritime schools (Greenwich–Medway) and some home working.
Lead. Shape. Demonstrate Impact.
Now that the Maritime Children’s Foundation has been established for a year, we are ready to take our programmes and evaluation to the next level. We are seeking a Head of Programmes and Impact – a strategic, passionate leader who can ensure our initiatives deliver the very best for disadvantaged children and families.
This is a unique opportunity to lead and shape our programmes, embed robust monitoring and evaluation, and play a pivotal role in ensuring every Maritime child thrives.
About Us
The Maritime Children’s Foundation was established to provide the extra support that families and children experiencing disadvantage need, so that all children can get the best start in life. In just a year, we’ve launched initiatives that are already making a difference – from baby and toddler support, to community ambassador programmes, to free Saturday Skills Academies and secondary transition support.
We are proud to be part of the Reach Foundation network, meaning our work is already influencing national thinking and practice. With your leadership, we will continue to innovate and demonstrate meaningful impact both locally and nationally.
The Role
As Head of Programmes and Impact, you will:
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Oversee programme delivery – ensuring our current initiatives, from early years to secondary transition, run smoothly and achieve the best outcomes.
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Lead design and development of future programmes that respond to the needs of disadvantaged families across Maritime schools.
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Embed impact and evaluation – creating a clear Monitoring, Evaluation and Learning (MEL) framework that captures both data and lived experience.
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Demonstrate impact – producing reports that inspire funders, inform strategy, and showcase the difference we are making.
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Collaborate with stakeholders – from schools and community groups to funders and local authorities, ensuring our work is evidence-based and community-led.
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Support fundraising – providing compelling impact evidence to strengthen bids and future funding opportunities.
You’ll report directly to the CEO and work closely with the Partnership Lead and the wider Maritime Academy Trust central team, as well as spending time in our 13 schools to see our programmes in action.
Who We’re Looking For
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An experienced programme or impact lead with a strong track record in design, delivery, and evaluation.
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Someone passionate about tackling disadvantage and improving outcomes for children and families.
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A strategic thinker who can translate vision into practical delivery plans.
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A collaborator who builds strong partnerships and brings communities into the heart of programme design.
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Someone confident in turning data and evidence into accessible, inspiring reports.
What We Offer
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Flexible, supportive, and family-friendly working arrangements.
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Opportunities to work across schools, communities, and with national partners.
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A chance to shape innovative programmes that are already gaining national attention.
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Wellbeing initiatives and a comprehensive Employee Assistance Programme.
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A small, passionate team where your work will have a visible, meaningful impact.
Ready to Apply?
Join us and be part of a growing Foundation dedicated to disrupting disadvantage and creating brighter futures.
For more information, please see the full job description in the attached candidate pack. Apply today — and help us make sure every Maritime child gets the best possible start in life. We may interview and appoint as applications are received, so don’t delay!
Maritime Children’s Foundation embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. We are committed to safeguarding and promoting the welfare of children and the successful candidate will be subject to an Enhanced DBS check and online checks in line with safeguarding guidance.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an experienced finance professional wanting a new challenge that offers flexibility and purpose. CHASE Africa is a growing international NGO seeking a dedicated and qualified Part-Time Finance Manager to join our small, friendly team in Somerset.
This is a unique opportunity for someone with extensive financial expertise, who is seeking a part-time position where they can apply their skills to a meaningful mission.
About CHASE Africa
We are a UK-based international NGO with ambitious plans for growth. We work through local partners in East Africa to improve health and wellbeing in marginalised communities, focusing on reproductive health, and a one-health approach that also incorporates environmental protection.
We are a small but dedicated team, committed to a collaborative approach to partnership. We're currently going through an exciting period of transition and growth, with a new CEO in 2022, a new charitable structure in 2023, and registering of a new entity in Kenya in 2025. Our income is forecast to exceed £1 million in 2025. Your role will be vital in helping us achieve our future goals.
The Role
Reporting directly to the CEO, you will oversee all financial aspects of our UK and international operations. This is a critical role that ensures our financial stewardship is sound and our systems are effective.
Key responsibilities include:
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Leading financial planning, budgeting, and forecasting.
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Ensuring timely and accurate bookkeeping and preparing monthly management accounts.
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Preparing statutory accounts and managing the annual audit process.
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Managing donor grants, including producing budgets for applications and preparing financial reports.
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Ensuring compliance with UK charity financial regulations (Charity SORP).
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Providing financial capacity-building support to our in-country partners.
About You
You are a qualified accountant (ACCA, CIMA, ACA) with at least five years of experience in financial management, including some in the charity or NGO sector. You have a strong working knowledge of UK charity financial regulations and are proficient with accounting software, especially SAGE, and Microsoft Excel.
You are a proactive self-starter with excellent analytical and communication skills, able to work both independently and as part of a small, dynamic team. Most importantly, you are committed to CHASE Africa’s mission to improve health and wellbeing in East Africa.
What We Offer
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An opportunity to shape a growing organisation during a critical period of transition.
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A flexible, hybrid working arrangement with the potential for occasional travel to our programme countries.
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The chance to contribute your skills to a mission-driven organisation that is making a real difference.
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Pro-rata benefits including 28 days of paid holiday (plus bank holidays), a contributory pension scheme, and enhanced maternity/paternity/adoption benefits after one year of service.
to support partner organisations, in Africa, that enable access to family planning, healthcare and rights, while protecting the environment.
The client requests no contact from agencies or media sales.
Join Our Leadership Team: Head of Service Delivery and Standards
Location: Eyre Street, Sheffield (with flexible/hybrid working)
Hours: 36.25 per week, Monday to Friday (flexible between 8am–6pm)
Salary: 40k+ Competitive, based on experience
Contract: Permanent
Are you a passionate, innovative leader looking for your next challenge in the charity or social care sector? Do you want to make a real and lasting impact in the lives of older people across Sheffield?
At Age UK Sheffield, we’re not just a service provider—we’re a movement that puts older people at the heart of everything we do. We are now recruiting for a strategic, forward-thinking Head of Service Delivery and Standards to join our Senior Management Team and lead the evolution of our services at a time when older people need us more than ever.
About the Role
This is a rare opportunity to join an innovative, award-winning charity that prides itself on delivering excellence. Reporting directly to the Chief Executive and working closely with our Board of Trustees, you will have overall responsibility for the quality, delivery, development, and strategic leadership of our operational services, including:
- Independent Living coordination
- Hosptial Discharge
- Dementia support
- Information & Advice
- Paid-for home support services
You will be the organisational lead for safeguarding, health and safety, and quality assurance, ensuring that services are safe, high-performing, person-centred, and continuously improving.
About You
You will be an experienced senior leader with a background in social care, health, or the voluntary sector. A confident people manager, you’ll be skilled at getting the best out of teams while maintaining a strong grip on performance, contracts, compliance, and culture.
You're equally at ease in a boardroom presenting KPIs to trustees as you are chatting to customers at a dementia café. You’ll bring:
- Proven experience in managing innovative, high-quality frontline services
- Strong leadership and people management capabilities (our team includes over 90 staff and 100+ volunteers)
- Confidence in safeguarding, health and safety, HR, and quality standards
- A collaborative, flexible, and values-driven approach to leadership
- Excellent IT and data literacy and a strong understanding of contractual performance
Why Work With Us?
- You’ll be part of a visionary, supportive, and diverse organisation committed to making Sheffield a great place to grow older.
- We offer flexible working hours and hybrid working options following a comprehensive induction.
- 30 days annual leave (plus bank holidays)
- Age UK Sheffield is proud to be a Mindful Employer and a Disability Confident Employer. We warmly welcome applications from people of all backgrounds, including LGBTQ+ and Black and ethnic minority communities.
Ready to Lead Change?
If you’re excited by the opportunity to shape and deliver outstanding services that make a difference, we’d love to hear from you.
Apply by: 9am on Monday 15th September. Interviews will be held during week commencing 22nd September
For an application pack please go to the ‘Recruiting’ page on our website
Join us. Lead with heart. Deliver with purpose.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Events Officer
35 hours per week, Monday to Friday 9am–5pm (some evenings and weekends)
Permanent
Hybrid working – home-based and in Alton, Hampshire (two days a week)
£30,000–£34,000 (depending on experience)
About the Role
Are you passionate about creating unforgettable experiences? As our Senior Events Officer, you’ll take the lead in planning and delivering a portfolio of high-profile fundraising events that inspire, engage and make a real difference for kidney patients. From overseeing event logistics and marketing to managing budgets and nurturing supporter relationships, you’ll ensure every event runs smoothly and every supporter feels valued.
You’ll also mentor and guide either our Event Officer or Fundraising Assistant, helping to build a high-performing team that shares your passion for delivering outstanding events.
If you thrive in a fast-paced, hands-on environment and love seeing your ideas come to life, this is the role for you.
Join an ambitious Fundraising team that has been growing non-legacy income 34% year-on-year since 2021
What You’ll Do
- Lead the planning, management, and delivery of a varied portfolio of fundraising and challenge events, for example: Cambridge Half Marathon | The Big Half | London Landmarks Half Marathon | Manchester Half Marathon | Virtual Challenges (Marathon May, October Dog Walk) | Great North Run | Cardiff Half Marathon | Do your own thing | plus other events as agreed
- Oversee event budgets, monitoring costs and ensuring financial targets are met.
- Line-manage, coach and support the Fundraising Assistant to ensure team success.
- Develop and implement marketing and recruitment strategies to maximise participation and income.
- Deliver exceptional supporter experiences, ensuring participants feel valued and inspired.
- Build and maintain strong relationships with suppliers, agencies and partners.
- Ensure all events comply with health, safety, insurance and risk regulations.
- Evaluate event performance and produce insightful reports to drive continuous improvement.
- Collaborate with colleagues across fundraising and communications teams for integrated campaigns.
- Keep up-to-date with market trends, exploring new opportunities for the charity.
What You’ll Bring
- A minimum of two years’ experience in a fundraising or events role, with a proven ability to deliver successful events.
- Proven experience in organising challenge events, using creativity and strategy to maximise participation and revenue.
- Line management experience, coaching and inspiring colleagues to reach their potential.
- Excellent project management skills – you can juggle multiple events and deadlines with ease.
- A creative flair for spotting opportunities, developing ideas and executing them flawlessly.
- Strong communication and interpersonal skills – you know how to build lasting relationships.
- A passionate, energetic, and self-motivated approach to delivering excellent supporter experiences.
- Experience managing budgets and suppliers to ensure smooth event delivery.
- An eye for detail and a knack for problem-solving, keeping events running seamlessly.
Desirable:
- Experience with Beacon or other fundraising databases.
- Knowledge of fundraising regulations and data protection.
- Understanding of long-term or chronic health conditions.
Why Join Us?
Kidney Care UK is at the forefront of supporting people affected by kidney disease. By joining our events team, you’ll play a key role in helping us engage with supporters, raise vital funds, and make a tangible impact on people’s lives. Plus, you’ll get to work in a supportive, friendly and flexible environment where your ideas and creativity are celebrated.
Employee Benefits:
Opportunities to take on an apprenticeship: Fundraiser (level 3) - apprenticeship training course
Employee assistance programme | Generous annual leave | Pension | Cycle2Work scheme | Flexible working | Retail discounts | Family leave | Health cash plan
We are the UK's leading kidney patient support charity





The client requests no contact from agencies or media sales.
Hours: Full time 37.5 hours per week or part time 30 hours per week
Salary: £30,371 - £39,716 (pro rata for part time working)
Contract: Permanent (hybrid working)
Area of work: Predominantly in the west of our area (may be required to assist across other parts of the South East).
Are you passionate about connecting people with nature and empowering communities to protect rivers? Do you have experience delivering engaging volunteering and citizen science programmes that inspire real environmental action? Join us and play a pivotal role in restoring rare chalk streams, and other river habitats.
About the Role
SERT’s ambition is to reach as many people as possible in the South East, to teach and show them the importance of rivers in the environment, and how everyone can play a part in restoring them. We also want to be more reflective of the diverse communities who live in the South East, and build partnerships within these communities to reach a broader audience.
This role will lead the development and delivery of volunteering and community outreach activities that connect people with their local rivers. Activities will include practical volunteering such as river clean-ups, planting days, and invasive species control, as well as citizen science, guided walks, and community workshops.
About you
For this role we are looking for someone who is:
- A self starter who is able to research, approach and secure funds for developing your programme of delivery.
- Enjoys and has a demonstrable experience writing, organising and managing a programme for volunteers and communities.
- Enjoys seeking out new opportunities and funding as well as keeping your existing volunteers engaged.
- A people person, who is able to plan, organise and multi task. You can think on your feet whilst being adaptable to varying situations, always remaining calm.
- Deeply passion and understanding of our natural environment and enjoy outdoor activities.
About us
Working at the South East Rivers Trust is rewarding, fulfilling and fast-paced. We are a fast growing Trust looking to expand what we are able to offer our communities, to understand their natural environment, including rare chalk streams, within the South East of England. We collaborate with energy and professionalism, guided by our values of delivering high-quality work, using expertise and science, building strong relationships, and bringing positivity and integrity to everything we do. If this sounds like the right environment for you - we’d love to hear from you.
Please visit our website for more information.
How to apply:
You will need to email the following documents in (details are on our website) :
- Your CV
- a completed SERT Application for Employment - please specify if you are interested in full-time or part-time working.
- Equality and Diversity Monitoring Form (optional)
The deadline for application is 11:59pm on Sunday 21st September 2025. We reserve the right to close the recruitment early.
Interviews will be potentially w.c. 29th September 2025.
If you would like to discuss the position please visit our website for more information on how to do this.
Please note: All applicants must have the right to work in the UK. We do not have a sponsorship licence for overseas applicants.
All applicants must have a full driving licence and access to a vehicle.
We help rivers thrive again for communities and nature.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about youth work with leadership experience? We are looking for a Director of Youth Work to provide effective leadership and strategic direction for the Youth Work team within FAST London. The Director of Youth Work will sit in the Leadership Team, working in collaboration with the CEO and managers to ensure FAST’s overall strategic objectives and desired outcomes are met.
Who we are
FAST London (FAST) is a Christian youth charity based on the Patmore Estate focused on supporting 10–19-year-olds from deprived backgrounds in Battersea and South Lambeth. Our mission is to help young people succeed by creating safe spaces and providing diversionary and inspiring activities that develop resilience and inspire hope in efforts to achieve this. We build relationships with young people by engaging with them in environments where they feel most comfortable whilst doing activities they love. Once relationships are developed, we work with young people and stakeholders to overcome challenges and unlock potential.We also provide opportunities for young people to explore the Christian faith as we believe it transforms lives. We serve people without regard to their religion or ethnic background.
Context for this role
This is a pivotal moment for FAST, as the need for our work has grown significantly. More young people are falling into poverty and struggling in school, making our mission more urgent than ever.
Although capacity remains a challenge—especially with a 60% reduction in public youth programmes over the past decade (YMCA, 2020)—we continue to grow strong, engaging over 400 young people annually.
Our desire is to build and sustain a healthy youth organisation that delivers excellent and vibrant youth work. We aim to make a lasting difference in young people’s lives and to cultivate a team of empowered, well-equipped staff who love what they do.
To achieve this, expanding our team is essential. We are seeking someone with experience in delivering and leading youth work, as well as insight into developing a healthy organisation. The ideal candidate will bring a passion for driving meaningful results, a strong work ethic, and strategic thinking.
We would love to hear from you if you:
Qualities and Attributes
- Are a committed Christian who loves young people with a heart for the most vulnerable and hard-to-reach
- Have excellent interpersonal and communication skills that inspire confidence and develop a culture of excellence.
- Are an experienced manager, with an ability to grasp detail and translate ideas into strategies and deliverable outcomes.
- Are highly organised, adaptable, problem solver with a focus on results.
- Can think systematically with knowledge of systems and governance of systems
Experience
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Have experience delivering frontline youth work in group sessions as well as one-to-one mentoring- experience delivering football projects is ideal
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Have experience managing projects and a track record for developing the systems, quality assurance that support organisational excellence;
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Have experience of managing Safeguarding and Risk within an organisation.
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Have experience in finance and managing budgets
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Have experience of project design, development and evaluation
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Have experience of working in senior leadership in an organisation and a track record of driving strategic vision to reality
This post is subject to an occupational requirement that the holder is a practising Christian under Part 1 of Schedule 9 to the Equality Act 2010.
Please send a covering note (maximum two pages) answering the following questions:
1. In what ways has your faith influenced your personal and professional life? How would it influence your role at FAST?
2. Can you describe a challenging young person you have supported? What were the challenges, and how did you support them?
3. Can you share an example of a difficult project you managed? How did you approach it?
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Policy and Impact Officer
Location: Home working with some travel
Contract Type: Permanent
Hours: 35 hours per week
Salary: £24,000pa
DBS/PVG: Not required
Job Family: 3
Line Manager: Head of Policy and Impact
Closing Date: 30th September 2025 We reserve the right to close this vacancy early if we receive sufficient applications
Start Date: asap
Interview Dates: 23 October 2025
We reserve the right to close this vacancy early if we receive sufficient applications
Who we are
At Volunteering Matters, we believe people have the power to create change. Whether through volunteering by helping others and giving time, or through social action such as speaking up, campaigning, or leading change, everyone can make a difference. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change.
What we do
We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part.
How we do this
We support people to share their time and skills to help others and tackle big challenges in their communities.
• We remove barriers to volunteering and social action, making it easier for people who don’t always get the chance to take part.
• We listen to and amplify voices that aren’t always heard, helping volunteers and communities influence change.
• We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities.
• We connect businesses with communities, creating meaningful employee volunteering projects.
• We show the impact of volunteering and social action, proving how it changes lives for the better.
Our promise to volunteers
We are always looking for new ways for volunteers to make a difference. We bring people together across generations and backgrounds to learn from each other and create change. At the same time, we make sure that all our volunteers are trained, supported, and valued, so they feel confident in what they do.
Role Purpose
The Policy and Impact Team sits at the heart of Volunteering Matters. We play a vital role in demonstrating the impact of our work connecting data, qualitative insight, and lived experience to the policy agendas shaping communities across the UK. Through storytelling, analysis, and evidence, we make sure volunteering is recognised as a driving force for social change.
We are a small, hands-on team. You will be involved in every aspect of our work from desk-based research and writing briefings to organising external meetings and working directly in communities alongside our volunteers. This variety allows you to connect national policy with local realities and help volunteers share their voices where it matters most.
You will help bring our five-year strategy to life by linking project outcomes to broader societal developments and showcasing the impact of volunteers and communities.
Key Duties Responsibilities
· Support the Head of Policy and Impact to coordinate Volunteering Matters’ policy and public affairs work.
· Support people involved with our volunteering projects to engage with local politicians, e.g. by organising visits to projects or meetings with volunteers.
· Monitor and respond to opportunities (e.g. relevant government consultations, All-Party Parliamentary Group inquiries or Select Committee inquiries) that are relevant to Volunteering Matters’ priorities.
· Support mapping and research exercises to inform our policy positioning. Writing summary reports as needed.
· Collaborate with the National Volunteer Engagement Manager to support the inclusion of volunteer and community voices in our policy and public affairs work.
· Assist with collecting impact and activity data from across the charity and work with the Data Analyst to undertake analysis.
· Support with routine collection of quarterly data from projects - ensuring responses are timely and accurate, providing guidance to project managers as needed.
· Work with project staff to help create impactful and engaging reports.
· Represent Volunteering Matters at charity and volunteering policy-related groups.
Essential Skills
· Understanding of UK political systems and policy-making processes across national, devolved, and local levels.
· Understanding of policy, public affairs, or influencing, ideally within the voluntary or community sector.
· Confident communicator, able to engage with policymakers, sector partners, and community representatives.
· Familiarity with both qualitative and quantitative data analysis to inform narrative reporting and strategic insight.
· Excellent writing skills, with the ability to craft clear, persuasive documents based on data and lived experience.
· Alignment with Volunteering Matters’ values and a commitment to amplifying community voice.
· Must adhere to the organisation’s Code of Conduct and uphold its values at all times.
· Proficient in Microsoft 365, particularly Outlook, Teams, Word, and Excel, with the ability to manage email communications and collaborate digitally.
· Able to work effectively both independently and as part of a team, managing time and priorities in a busy environment.
· For remote roles, candidates must be self-starters who can work with minimal supervision, stay organised, and remain motivated to meet deadlines and deliver quality outcomes.
· Attention to detail and a proactive approach to problem-solving and information sharing.
Experience Required
No specific experience is required.
Qualifications
Relevant skills and values alignment is more important for this role than specific qualifications.
Our Values & Way of Working
In all that we do we are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.
Disability Confident & Reasonable Adjustments
We guarantee to interview anyone with a disability whose application meets the essential criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the Job Description under skill and experience. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your cover letter.
GDPR Statement
If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to six months. We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.
Policy on AI-Generated Applications
Applications are accepted on trust, and we expect all submissions to reflect the applicant’s own words, experiences, and motivations. While tools such as Artificial Intelligence (AI) may support the application process, applications should not be generated wholly by AI.
To Apply
Please send an updated, complete CV and cover letter via the Charity Job Apply button above. In your application clearly state which role you are applying for. In the cover letter please demonstrate how you would fulfil the role requirements, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.
Please note that all applicants must have the right to work in the UK. Unfortunately, we’re unable to progress applications that don’t meet this requirement.
If you have any questions about current vacancies, the recruitment process, or need support, our team is here to help. Whether you're a candidate looking for more information or with an HR query, please don’t hesitate to get in touch.
We turn local knowledge into action by working with volunteers and partners across the UK to build stronger communities for all.





The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Freelance Communications Manager (3 days/week, remote)
About Our Time
Our Time is a pioneering UK charity supporting children and young people who have a parent with a mental illness. We make sure these young people are not isolated or overlooked by providing tools, resources and safe spaces to help them thrive. We deliver innovative programmes, education, campaigning and advocacy that create lasting change.
The Role
We’re looking for a talented and hands-on Communications Manager to help amplify our impact at this exciting stage of growth.
Working closely with the Operations Director, you will manage and support our Social Media & Communications Officer while driving engaging communications across all channels.
Key responsibilities include:
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Developing and implementing Our Time’s communications and campaign activity.
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Managing, mentoring and supporting the Social Media & Communications Officer.
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Creating high-quality digital content for our website, newsletters and social platforms.
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Coordinating partner communications and supporting campaign mobilisation.
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Overseeing storytelling and narrative development to strengthen advocacy and impact.
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Monitoring and evaluating communications performance.
About You
You’ll bring established experience in communications, campaigns or advocacy (charity/NGO sector preferred) with strong digital content skills and social media management expertise. You’ll be confident managing colleagues or freelancers, an excellent writer and organiser, and able to work independently with initiative and creativity. Above all, you share our commitment to supporting children and families affected by parental mental illness.
Contract Details
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Freelance contract, £180 per day
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3 days per week, fully remote
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Occasional in-person meetings (London/York)
How to Apply
Please download the application pack for full details on how to apply.
Please Note: Applications will be reviewed on a rolling basis and the vacancy will close once a suitable candidate is appointed, so early applications are encouraged.
Our Time is committed to safeguarding children and young people. Offers are subject to proof of UK work eligibility, satisfactory references covering the past five years, and an Enhanced DBS check. We welcome applications from all identities and backgrounds and will make reasonable adjustments to support candidates through the process.
Our mission is for every child in the UK, who has a parent with a mental illness, will find the support they need, as early as possible.

The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Senior Fundraiser (Corporate Partnerships) — 0.8 FTE
Salary: £38,000–£45,000 pro rata (depending on experience)
Hours: 0.8 FTE (4 days per week) flexible pattern available
Contract: 12/24-month fixed term with strong potential to extend/convert to permanent (subject to funding and performance) Location: Hybrid — typically 60–80% remote with 20–40% in-person time in Hammersmith & Fulham (meetings, partner visits, events)
Pension: 7% employer contribution
Reports to: Chief Executive Officer
Start date: As soon as possible
Make a borough-wide difference. Help build a values-led corporate partnerships programme that channels investment, skills and opportunities to youth organisations across Hammersmith & Fulham.
About Young Hammersmith & Fulham Foundation
Young H&F strengthens the youth sector in Hammersmith & Fulham by supporting the organisations and professionals working with young people. With 100+ members (from grassroots groups to larger charities), we convene, fund, and champion a community led, youth-voice approach so that every young person can thrive.
Role Overview
This senior, hands-on role will lead our corporate fundraising, winning, growing, and stewarding strategic partnerships that deliver both income and impact. You’ll shape a clear offer for businesses (from White City Innovation District players to household names), design engaging staff experiences, and tell the story of one partnership → borough-wide impact. You’ll work closely with the CEO, trustees and colleagues in Partnerships/Grants, Impact and Comms. You’ll also have delivery resources to succeed: access to consultancy for prospect research, bid support, creative, etc., and a campaign/event budget.
Targets & Trajectory (guiding KPIs):
• Income: £75k–£125k secured within 18 months; £150k–£200k by end of year two.
• Portfolio: 15+ active corporate relationships; 95% retention.
• Pipeline: Balanced mix of local (e.g., White City Innovation District) and London-wide corporates.
• Engagement: Deliver 1–2 cultivation events/year with team and trustee involvement.
Key Responsibilities
1) New Business & Pipeline
• Build and manage a tiered prospect pipeline (e.g., Disney, Imperial College London, L’Oréal; innovation district and borough anchor institutions).
• Lead outreach, discovery, and tailored proposals for £10k–£50k+ partnerships (CIC/CSR/ESG, sponsorship, skills/volunteering, payroll giving, in-kind, cause-related marketing).
• Co-create compelling value propositions and packages (local stories + measurable outcomes + staff engagement).
• Use the consultancy budget strategically (e.g., research, copy/design, senior introductions) to accelerate conversion.
2) Account Management & Stewardship
• Provide excellent partner experience and stewardship plans; agree on KPIs/MOUs and deliverables; renew and grow multi-year partnerships.
• Design staff engagement that goes beyond volunteering: insight sessions, youth-led events, site visits, mentoring, pro-bono sprints.
• Work with Impact to evidence results (dashboards, case studies, SROI), and with Comms on brand-aligned content and events.
3) Strategy, Governance & Reporting
• Own the corporate income plan aligned to our Revenue Growth Strategy (with realistic quarterly milestones and early-warning triggers).
• Track pipeline and income on the CRM; produce quarterly RAG dashboards for the Task Force/Board.
• Uphold ethical screening and brand alignment; ensure legal/compliance and safeguarding standards are met.
4) Internal & External Collaboration
• Partner with Partnerships & Grants to align offers and avoid duplication (trusts/consortia insight sharing).
• Leverage the CEO and trustees for warm introductions; brief and support them for pitches/cultivation.
• Champion youth voice and member benefits in every partnership.
Person Specification
We know excellent partnership builders come from varied backgrounds. If you meet most of the criteria and are excited by the role, we encourage you to apply.
Experience & Knowledge (essential)
• Demonstrable success personally securing and growing £10k–£50k+ partnerships in the charity or commercial/corporate sector (e.g., CSR/ESG, B2B partnerships, sponsorship, key accounts).
• Strong track record of account management and stewardship with senior stakeholders; confident in negotiation and renewal.
• Clear understanding of why companies partner (brand, people, purpose, place) and how to align offers to business goals.
Skills & Abilities (essential)
• Outstanding relationship management; credible with senior leaders; collaborative with internal teams.
• Excellent storytelling and proposal writing; persuasive presentations; ability to tailor value propositions.
• Organised and data-literate, manages pipeline, forecasts income, and meets deadlines across multiple prospects.
• Proactive, resilient and solutions-focused; comfortable working autonomously in a small, agile team.
Desirable
• Knowledge of the youth/education/community sector and/or Hammersmith & Fulham landscape.
• Experience designing staff engagement/volunteering offers and cause related campaigns.
• Familiarity with impact reporting (e.g., outcomes frameworks, SROI) and charity CRM systems.
• Capable of identifying potential major donors within corporate settings
Values & Behaviours
• Commitment to Young H&F’s mission, youth voice, and community-led practice.
• High standards of integrity, inclusion and safeguarding.
• Curiosity, creativity and a growth mindset.
Key Relationships
Internal: CEO; Partnerships & Grants; Impact; Marketing & Comms; trustees.
External: Corporate leaders/CSR & ESG teams; local business forums; public sector partners; member organisations.
Rewards & Benefits
• Salary £38k–£45k pro rata (DOE) and 7% employer pension.
• Hybrid & flexible working (pattern by agreement; core meetings in-borough).
• 25 days annual leave + bank holidays (pro rata); Christmas closure.
• Reasonable expenses covered (travel/hospitality when meeting partners).
• Work phone; death-in-service insurance (3× salary); Cycle to Work & tech purchase schemes.
• Professional development (training, coaching) and team away days.
• Delivery resources: £15k consultancy and £5k campaign/event budget to support success.
How to Apply & Accessibility
Please send your CV and a 2-page cover letter explaining how you meet the criteria and what excites you about this role.
• Deadline: 20th October
• Interviews: w/c 3rd November — likely a panel interview and a short practical task (e.g., a 10-minute partnership pitch).
• We are committed to equity, diversity and inclusion and welcome applications from candidates of all backgrounds.
• We will gladly make reasonable adjustments throughout the process. If you’d like to discuss access needs or an alternative application format, please get in touch with us.
Notes on Flexibility
This post is advertised at 0.8 FTE. We’re open to discussing alternative patterns with exceptional candidates. The contract is for 12/24 months initially, with a strong expectation to extend, subject to funding and performance (aligned to our 18–24-month income plan).
Support our Membership to provide meaningful and memorable opportunities for young people.

The client requests no contact from agencies or media sales.
Note: We do not accept CVs or applications via external websites. Please apply through our website.
Are you passionate about enriching the university experience for students? Do you excel in supporting student leaders and managing complex administrative processes? If so, the University of Manchester Students’ Union has an exciting opportunity for you to become our next Student Groups (Administration) Manager.
As one of the largest and most dynamic students’ unions in the UK, representing over 47,000 diverse students, we are dedicated to making student life the best it can be. We empower students to pursue their passions, connect with others, and make a meaningful impact within their communities. As the Student Groups (Administration) Manager, you will be pivotal in ensuring that our student groups have the resources, support, and guidance they need to flourish.
In this key role, you will be at the forefront of our student activities, empowering student leaders by providing them with the tools and support necessary for effective group management. Your responsibilities will include continuously improving and overseeing all administrative processes related to student groups, ensuring they are efficient, user-friendly, and scalable to meet increasing demands.
You will collaborate closely with various departments to coordinate essential resources such as room bookings, funding, and group management tools. Maintaining strong communication with students, you’ll promptly respond to their needs and ensure they have a positive experience with the Union. Additionally, you will play a critical role in ensuring compliance with best practices, union policies, and safeguarding the welfare of our student community, particularly in relation to risk management and legislation.
The ideal candidate will have a solid background in managing administrative processes, with a proven track record of streamlining operations to enhance efficiency. Strong organisational skills are essential, as is the ability to manage multiple tasks, prioritise workloads, and meet deadlines without compromising accuracy.
Effective communication is key to this role, as you will engage with a wide range of stakeholders, including students, staff, and external partners. We are seeking someone who is proactive in identifying and solving problems, always looking for ways to enhance service delivery and improve the student experience.
Furthermore, a deep commitment to our values - especially inclusivity and placing students at the centre of everything we do—is crucial. Your ability to ensure that all voices are heard and factored into decision-making processes will be fundamental to your success as Student Groups (Administration) Manager. If you’re ready to make a difference in the lives of students, we encourage you to apply.
Please read the full role profile before applying, as well as our guide to recruitment.
Feel free to use AI to clarify and organise your ideas; please don’t copy-paste AI-generated answers or let it replace your voice. Read our short guide on using AI in applications: UMSU Guide to AI use .
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ref: RLS-251
Closing date - Monday, 22nd September 2025 at 9.00am
Are you a proactive, highly organised and compassionate individual with proven experience in grant-making, casework, or application processing? Do you have a track record of working with individuals in or leaving the criminal justice system and with prisons or probation?
If so, join St Giles as a Grant Specialist, where you will play an integral part in the Central Services or Service Delivery team, managing the administration and development of the RLSE Fund, a grant scheme supporting individuals at risk of reoffending.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
Our successful candidate will be responsible for a range of essential duties, including receiving, reviewing, and securely storing incoming RLSE applications and maintaining accurate and timely records of applications, awards and outcomes. You will also be expected to prepare and present application packs for the decision-making panel, which meets monthly for internal and bi-monthly for external applications, coordinate panel schedules, agendas, and communications, plus process and action panel decisions, ensuring outcome letters are distributed and payments are issued appropriately.
We will also count on you to provide consistent feedback to referring agencies and applicants on application outcomes and to explore and assess innovative grant proposals such as collective prison-based projects through site visits and liaison with prison governors. Promoting the RLSE Fund externally to enhance its visibility and build new partnerships and developing relationships with referring agencies are also important aspects of this role.
What we are looking for
• Experience coordinating panels, forums, or decision-making processes
• Experience in monitoring or evaluating project impact
• Relevant experience in Criminal Justice, or equivalent experience
• Understanding of GDPR and data protection and of safeguarding practices
• Excellent interpersonal, IT and communication skills, verbal and written
• A professional, collaborative and flexible approach to your work
Please note: as an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be subject to an Enhanced Child Workforce with Child Barred list DBS.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
We will be reviewing applications as they are received, and reserve the right to close this advert early if a suitable candidate is appointed. We therefore strongly encourage early applications to avoid any disappointment.
Closing date - Monday, 22nd September 2025 at 9.00am
We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.
The National Youth Agency is looking for a new Chief Operating Officer to join our Executive Leadership Team.
Contract: Permanent
Hours: Full-time - 37 hours per week
Salary: £85,000 per annum
Remote: This role is homebased (within the UK) with occasional to meetings, events and conferences.
What we do
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
About the Role
Responsibilities will include:
- The COO leads the day-to-day functioning of the organisation to ensure smooth, efficient, and effective delivery of services. This is vital for maintaining operational stability and achieving strategic outcomes.
- They design and execute strategies that align with the organisation’s mission and long-term goals ensuring resources are used effectively and priorities are clear.
- They promote a culture of excellence, innovation, and continuous improvement through supporting employee engagement, productivity, and organisational success.
- The COO collaborates closely with the CEO/CFO and other senior leaders to drive strategic initiatives and business growth, ensuring unified leadership and coherent decision-making.
- They partner with the CFO to manage budgets, forecasts, and resource allocation. Financial oversight ensures sustainability and supports informed investment in strategic priorities.
- Strengthen governance and risk management frameworks, aligned to regulatory expectations and best practice while proactively managing reputational and operational risks.
- The COO cultivates strong relationships with partners, clients, and stakeholders to enhance service delivery and reputation. These relationships are key to influence, collaboration, and impact.
- They lead efforts to improve processes and adopt best practices across the charity to enhance efficiency and keeps the organisation competitive and responsive.
- They ensure that daily activities support the charities long-term objectives.
- The COO mentors other directors and departmental heads and fosters leadership capabilities across teams.
- They establish and track KPIs to identify inefficiencies and guide improvements through data-driven decision-making to enhance accountability and results.
- They evaluate and refine workflows to boost productivity developing efficient processes to reduce waste and improve service quality.
- They act as a bridge between departments and the CEO to ensure cohesive execution of strategic plans preventing silos and promoting organisational synergy.
- The COO serves as a senior figure in national and cross-sector forums, conferences, and strategic partnerships to strengthens the organisation’s voice and influence.
- They demonstrate commitment to Equality, Equity, Diversity, Inclusion, and Belonging in both internal culture and external programmes to foster a fair and inclusive organisation.
- They work with the CEO, CFO and Director of Growth to identify and pursue new revenue streams and strategic partnerships. This expands the organisation’s reach and sustainability.
- They engage in public speaking, media interactions, and external representation demonstrating clear communication, credibility, and stakeholder engagement.
- They develop and embed evaluation frameworks to assess progress against strategic goals. The measuring of our impact ensures accountability and informs future planning.
- They promote the organisation’s brand at events and through networking.
The COO takes on other responsibilities as needed to support the organisation’s mission.
About You
Essential competencies of the Chief Operating Officer:
- Extensive experience in senior leadership with a proven track record in operations, financial and risk management, and delivering high-performing teams, ideally in the charity sector.
- Strong understanding of business functions such as HR, Finance, Marketing, etc.
- Excellent leadership, communication, and interpersonal skills.
- Ability to think strategically and execute effectively.
- Strong problem-solving and decision-making abilities. Commercially astute, process-driven, and highly pragmatic in approach.
- Experience in driving performance and fostering a collaborative culture.
- Bachelor’s degree in business administration or related field; MBA preferred
Why Work for NYA?
- NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.
- NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
- A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
- NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
- We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.
How to Apply:
To apply, please submit the following via our online application platform by 11:59pm on Monday 29th September 2025:
A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
A covering letter highlighting your suitability for the role and how you meet the requirements in the About You section.
We will request data for our EEDI monitoring purposes, providing this is optional.
Please note: The covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 80% AI generated content will be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.
The National Youth Agency is an equal opportunities employer.
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
Youth Work changes lives
Which is why we’re committed to ensuring that as many young people as possible get to benefit from it.As the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power. We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.
We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.
REF-223747
The way people are accessing support is evolving and we need to ensure that we are developing support services that reflect the complex needs of a brain tumour diagnosis using a range of platforms - from a traditional phone line service to innovative, engaging and instant solutions.
Supporting children, young adults and their families - from those who are looking for general information about treatment or care, to those who need more detailed support from the point of diagnosis, you will be passionate about improving the lives of those affected by a brain tumour. You will be comfortable providing support and information across different channels; capable at breaking down complex, scientific information in an accessible and personalised manner; and committed to developing pioneering resources to support our community in smarter ways.
You’ll be able to work collaboratively, supporting the work of the Children & Families and Young Adults Team, in addition to assisting on our Adults Team.
WHO WE'RE LOOKING FOR:
If you are skilled at providing support to people including children, families and young adults in challenging and sensitive situations, keen to use your experience to make a meaningful difference, are an exceptional communicator and have the ability to engage with a wide range of people through different channels then we’d love to hear from you!
A high degree of empathy is a must and resilience is key. You’ll also have great problem solving skills, and be able to identify where improvements to our support offer can be made.
KEY ACCOUNTABILITIES:
- Provide specialist emotional and practical support and information to people affected by brain tumours, their friends, families and carers through a variety of solutions including phone, email, webchat, online and social media plus new evolving channels
• Provide high quality information which reflects the most up to date research, clinical information and treatments, in a way people can understand. Conducting the research yourself and adapting your communication to suit the person you are supporting is key
• Offer coaching guidance to empower individuals, helping them to achieve the appropriate next steps
• Plan and facilitate online and in person events for families, teenagers and young adults
• Lead on aspects of cross team projects and develop new resources that meet our community’s needs, while collaborating with other teams and external partners
• Provide support to our Young Ambassadors through coordinating activities and check ins, facilitating meetings, and enabling meaningful input into our Young Adults Service.
• Identify gaps in knowledge across the Support Team and identify possible training areas
• Developing information for our website and other age-appropriate resources, for example, writing initial drafts and reviewing information
• Day to day management of our online peer support platforms, for example our Facebook group for parents of children with a brain tumour diagnosis
• Work in conjunction with the Volunteer Development Manager to recruit, train and manage volunteers who assist in delivering support services
• Update and maintain accurate contact information on the CRM database, producing data reports as required to evidence the impact and reach of our support services
• Identify, manage and escalate safeguarding concerns in line with The Charity guidelines
• Review day to day tasks across the Support Team
The Brain Tumour Charity is the world’s leading brain tumour charity and the largest dedicated funder of research into brain tumours globally.



The client requests no contact from agencies or media sales.