About MHFA England 

MHFA England is a social enterprise and the leading provider of mental health skills and awareness training courses in England. Our vision is to improve the health of the nation, through normalising society’s attitudes and behaviours around mental health, by developing the skills we need to look after our own and others’ wellbeing. Learn about our social mission and our history by reading our ‘what we do’ section on our website. 

We are a friendly, inclusive, dynamic, fast-paced organisation and we strive to be an exemplary health and wellbeing employer.Currently we are undertaking an ambitious Digital Transformation Programme so that we can achieve our digital vision to seamlessly connect and engage Customers, Clients, Members and Staff and support our mission to train 1:10 people in mental health knowledge and skills.

What are we looking for? 

We are looking for an individual who can provide high quality, efficient service to MHFA England’s customers. You will have the ability to respond to customer queries across multiple channels and offer appropriate solutions in line with agreed SLAs, whilst maintaining accurate records of all customer interactions. As first point of contact, the role holder will play a key role in ensuring our customers are engaged and receive an exceptional service from the first interaction.

You will be able to:

• Respond to queries through different customer support channels, using questioning and listening skills to identify appropriate solutions within agreed SLAs, policies and processes 

• Provide accurate information using the right methods, tools and resources intended for internal and external purposes 

• Resolve issues and complaints by providing alternative solutions within time limits and following up to ensure resolution 

• Maintain detailed records of customer interactions and update records according to company policy 

• Monitor shared inbox and answer or allocate enquiries to appropriate staff 

• Respond to enquiries via phone and email, and escalate to staff as appropriate 

• Develop good working relationships with other teams and peers to provide effective support 

You will have:

• Experience answering customer queries via telephone and email 

• Experience working in a fast-paced environment 

• Knowledge of CRM systems and data handling 

• Good attention to detail and ability to input information accurately 

Desirable skills:

• Awareness of mental health and wellbeing in the workplace 

• Flexible and willing to learn new techniques, systems and processes 

Looking after you 

Wellbeing is at the heart of all that we do and say - we are a friendly and supportive organisation. We are committed to rewarding our employees with competitive pay, a flexible and supportive workplace, opportunities to grow and develop, and our promise that we will put your wellbeing first. 

What we offer: 

• 25 days annual leave plus bank holidays 

• Two wellbeing breaks, in summer and winter 

• Free Mental Health First Aid training 

• Employee Assistance Programme with a 24-hour helpline from Health Assured, occupational health and counselling

• Free flu jab to protect your health in winter 

Employee benefits after probation period: 

• Investing in your professional development, including qualifications and mentoring 

• Death-in-service and critical illness cover 

• Enhanced maternity and paternity leave 

• Free eye test and £55 towards glasses 

• Cycle to work scheme with an interest free loan to buy a bicycle 

• Matched pension scheme (up to 5%)

• Flexible working hours and access to flexible ways of working 

• Commitment to volunteering 

• Fun Club, festive events and celebration 

• Team lunches and events 

• 'Bonusly' employee recognition and reward scheme 

Interested? How to apply 

For the full job description and person specification please see the attached documents.

To apply, please answer the questions provided in the application instructions below along with your CV. The closing date for applications is 4th February 2021. 

Please note that telephone interviews will be taking place during the application window. If successful, you will be invited for a virtual interview following the closing date. 

Mental Health First Aid England is an equal opportunities employer and positively encourages applications from candidates regardless of sex, race or ethnicity, nationality, disability, age, sexual orientation, gender identity or expression, religion or belief, marital or civil partnership status, parental or carer status, education, socioeconomic background, pregnancy or maternity, or any other characteristic protected under equality legislation.  

We are especially keen to encourage and welcome applications from people currently under-represented within the organisation, these include but are not limited to those from the LGBT+ community, people with disabilities, and candidates who are Black or People of Colour. 

By applying for this job you are confirming that you have read the MHFA England Privacy Notice and accept the conditions under which your details will be processed. 

Application Instructions 

To apply please submit your answers to the following questions in a Word Document along with your CV. Your answers should be 200 words maximum. 
 
• What experience and skills do you have that make you suitable for this role? 
 
• Tell us about a time you have provided outstanding customer service 

• Write an email to ‘Emma’ who is interested in attending an Online Mental Health First Aid Adult course. She wants to know how much the course costs, where she can find further information about the course, and how to book on. 

Customer Service & Sales Advisor (FTC)

Full Time 37.5 hours per week 

Birmingham, London or Manchester

£20,000 per annum (plus £3,000 London Weighting if applicable) 

Who we are looking for

We are looking for 2 motivated and talented sales and customer service professional to join the team as a Customer Service and Sales Advisor (internally known as Enquiries Associate) on a permanent basis. The role is responsible for the ‘B2C’ sales of the organisation.

This role is also responsible for delivering outstanding service to inbound enquiries and applicants, to support high conversion from direct enquiries, and applicants put forward by their school. This is a fantastic opportunity to be a part of the Enquiries team who are responsible for selling directly to consumers who are interested in a programme for themselves, and supporting applicants whose school has purchased programmes on their behalf.

Based in our Birmingham, London or Manchester office, and reporting to the Enquiries Senior Associate, you’ll deliver great customer service to everyone in our pipeline to increase sales. You will manage a pipeline of enquiries and candidates, including creating sales emails, creating sales text campaigns and making sales calls.

This exciting role will require an excellent communicator that understands great customer service. It is essential that you are sales minded, with an ability to increase our sales and conversation targets. You will have experience of working with data and building reports within a CRM system.

Who are Ambition Institute? 

At Ambition Institute we help schools tackling educational disadvantage to keep getting better, and help their teachers and school leaders to become more expert over time. That’s how we’ll make sure every child gets a great education and the best possible start in life.

• We train teachers and leaders at all levels to get better at the things that make the biggest difference: what you teach, how you teach it, and how you create the conditions for schools to thrive.
• We share what works. Everyone can benefit from evidence of how great teaching and leadership can improve schools and change lives, so we connect people to the latest research and best practice.
• We champion every teacher and school leader’s potential to develop, as the driving force for sustainable school improvement. 

Our offer 

We are happy to announce that we will be able to offer you:

• Agile working culture, so you can control how you work.
• Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work.
• Enhanced maternity pay after a year’s service.
• Shared parental leave package.
• Access to free, confidential 24/7 wellbeing and support line.
• Professional development offer for all staff.
• 25 days’ annual leave + bank holidays.
• Employer pension contribution of 11% (10% pension plus 1% national insurance rebate).
• Interest free season ticket / bike loans

How to apply 

All applications must be received by the closing date, 9am on 4 February 2022. Interviews are expected to take place week commencing 7 February 2022.

To apply for this role, or any of our other vacancies or for any questions or queries please visit our website. 

Equality and diversity matter to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality.

CIWEM is a professional membership organisation, developing careers and competencies for environmental professionals in national and local government, business, academia and charities.  Our aim is to work towards a safer, more sustainable world. Our mission is to build a global community of water and environmental professionals dedicated to working for the public benefit.

In 2020 CIWEM declared a climate and biodiversity emergency, pledging to help its 10,000+ members to tackle climate change and to make our world more sustainable.  We produce a diverse programme of events, professional training, publications, awards and environmental policy work to support that mission.

About the role

Reporting to the HOLDS, the Learning and Partnerships Development Officer will play a key role in supporting activities across the Learning and Development, Business Partnerships and Accreditation activities as part of the Sales and Membership and Professional Development Business Units.

As Learning and Partnerships Development Officer, you will be responsible for responding to and dealing with queries relating to CIWEM training, business partnerships and accreditation, and providing efficient, professional and accurate advice whilst directing and escalating enquires where necessary. You will work closely with the Learning and Development Executive and the Accreditation and Business Relations Manager to ensure coordinated, timely, engaging customer service.

Your ability to plan and prioritise work is essential in this busy environment, along with demonstrated effective communication skills enabling you to deliver a high standard of customer service. We are looking for someone with a friendly, supportive and collaborative approach to play a key role in the continued growth in this department and as such contribute to the ongoing success of the Institution.

The Team

This role sits with our Learning and Development Team, you will report directly to the Head of Learning and Development whilst working collaboratively with the Accreditation and Business Relations Manager and the Learning and Development Executive. The team is agile and supportive. As part of the team you will be empowered to own your own processes and maximise your individual skills and talents.

This is one of the fastest growing departments within CIWEM, which means there are a raft of professional and personal development opportunities. If you want an opportunity to grow with the organisation and have a lasting positive impact on our community and our planet then this could be the role for you.

Key Responsibilities

• To be a champion of excellent customer service by acting as the first point of contact for telephone and email queries relating to Learning and Development, Accreditations and Business Partnerships, providing accurate and concise information and advice in a professional and timely manner
• Assist Learning and Development Executive and Accreditation and Business Relations Manager with sales and lead generation activities
• Administration and enrolment of CIWEM online and face to face course bookings
• Support the Learning and Development Executive in the maintenance and maximisation of CIWEM Online Learning Platform
• Own and maintain contacts database across learning, accreditation and partnership activities
• Diarise and ensure timely uptake of accreditation and partnership renewal
• Minute taking on Accreditation Board meetings and Accreditation Visits
• In support of the Learning and Development Executive, Accreditation and Business Relations Manager and CIWEM Communications team, assist in development and implementation of digital marketing initiatives.
• Ensure accurate input and maintenance of data in CIWEM CRM system
• Create and distribute notification letters and associated certificates to course participants
• Support the update and maintenance of procedural documentation and internal management systems

Person Specification

Essentials

• The ideal candidate will have excellent customer service skills combined with administrative experience of working in a busy learning and development / HR  environment
• Excellent time management, organisational, planning and administrative skills
• Proficient using Microsoft Office 365
• Experience working with CRM systems (ideally CiviCRM)
• Experience working with digital learning systems (ideally Moodle or similar)
• Strong interpersonal skills, the ability to work independently and engage effectively within a team as well as networking and promoting CIWEM externally
• A problem-solving approach to work
• Excellent written and spoken English with close attention to detail
• Flexible, enthusiastic, self-motivated with a willingness to learn new skills

Desirables

• Experience planning and administering both online and face to face training
• Experience working within water or environmental industries
• Working knowledge of quality management systems (such as ISO14001)
• A good understanding of, or interest in, environmental issues

How to Apply

Please send an up to date CV and covering letter including a supporting statement of no more than two sides of A4 outlining your suitability for the role and how you fulfil the personal specification.

Please ensure you have read the personal specification.

Please apply early as we may bring the closing date forward should we receive a high volume of applications.

The Process

The recruitment process for this role will be two stages:

• 1st stage virtual conversation
• 2nd stage virtual conversation
• You may be asked to complete a work based skills assessment or challenge.

The closing date for this role is 06 February 2022. First stage conversations are likely to take place w/c 14 February 2022.

Working Location: CIWEM’s office is based at 106-109 Saffron Hill, Farringdon, London EC1N 8QS. This role will be flexible between the office and home working with some London and UK-travel expected.

The position is a full-time role and normal working hours are 9.00am to 5.00pm from Monday to Friday (inclusive). You may need occasional flexibility to meet the needs of the of the organisation outside core working hours, to accommodate institutional and/or training events.

All appointments are made subject to satisfactory references and proof of eligibility to work in the UK.

Equal Opportunities

We encourage applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. We actively encourage BAME, LGBTQ+  and disabled applicants and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce and all opportunities provided.

Can you help us make the UK a great place to grow older?

Age UK are currently recruiting for a Senior Researcher in their impactful Influencing Team. The post holder will undertake quantitative research to address questions about inequalities in older people's need for and access to health and social care, to support Age UK's work influencing the health and care policy agenda.

The post holder will generate, synthesise and communicate quantitative social research; and guide and support colleagues within Age UK on the appropriate use of research and statistics.

This is a 2 year fixed term hybrid contract.

You will have:

* Excellent quantitative research skills, including the ability to undertake secondary analysis of large datasets
* Experience of using quantitative research to inform policy
* Substantial experience of research project management
* Experience in assessing the quality of research evidence
* Knowledge, or an interest in developing knowledge, of relevant sources of data, and an understanding of how to appropriately analyse them
* Experience of supporting non-specialists to interpret and communicate research and statistics
* Excellent written and oral communication skills with the ability to communicate research findings to non-specialist audiences
* The ability to manage a complex workload, set priorities and meet tight deadlines
* Empathy and understanding of equal opportunities and the needs of older people.

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, Simply Health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

There has never been a more important time to join Age UK. Against a backdrop of a broken social care system and millions already turning to Age UK for help, older people are amongst those hardest hit by the Coronavirus pandemic.

If you're passionate about making life better for older people and sector leading corporate partnerships then this is an opportunity for you to join an award winning, ambitious, and supportive team.

This fantastic opportunity offers hybrid and flexible working between home and a central London co-working hub.

About the role:

The corporate partnerships team is riding high on the success of our award-winning partnership with Cadbury and some recent six & seven-figure partnership wins.

Due to an internal promotion, and to meet our plans for growth, we're recruiting for two Partnership Fundraising Executives to join the team. The Executives will:

* help organise and deliver fundraising events,
* create fundraising materials and communications,
* lead on cross team projects,
* thank partners and fundraisers for their support,
* bring to life the impact that our partnerships allow us to have on the lives of older people,
* help the team to research and identify new partnership opportunities,
* support the team with pitches and high value proposals,
* manage all inbound enquiries for companies looking to support Age UK,
* and manage their own portfolio of partnerships.
These roles will be integral to supporting the Corporate Partnerships team to meet our ambitious plans for growth and to help the older people who need us the most.
This is an opportunity for excellent relationship builders with attention to detail, to join our creative and energetic team and work on sector leading and award-winning partnerships.

You will have:

* Experience in a fundraising, marketing or sales role is preferable, but not essential
* The ability to use your own initiative and seek advice where needed.
* Excellent communication skills, both written and verbal. You're able to build strong relationships with internal and external stakeholders.
* Great administration skills with an attention to detail - identifying ways we can work more efficiently
* A passion for making life better for older people, and crucially you can see how corporate partnerships can help Age UK do this.

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, Simply Health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

In reflection of our success and commitment to donor stewardship, the Trusts Team at Age UK are looking to expand. We are looking to recruit a second Trusts Fundraising Executive for the team. This role will develop, manage and steward our small and medium trusts' portfolio who generously support the charity's programme of work.

There has never been a more exciting time to join Age UK. After raising over £70M, our AWARD-WINNING Fundraising team won the Fundraising Team of the Year at the Third Sector Awards, 2021.

At Age UK we are investing in an ambitious Fundraising strategy to help us deeply engage more supporters and partners in our work, so that we can be there for even more older people who need someone to turn to. Would you like to join us in 2022 and help us achieve this?

This fantastic opportunity would best suit an individual with successful and proven experience in donor stewardship fundraising role.

You will have:

* Proven experience of managing a trust mailing programme (or similar fundraising activity) and achieving agreed targets
* Experience of stewarding individual relationships with trusts
* Experience of researching, identifying and cultivating relationships with trusts
* Experience of organising and prioritising your own workload, and monitoring and reporting on activity
* Excellent analytic, written, verbal communication, interpersonal, and presentation skills
* The ability to meet and manage individual KPIs and contribute towards the delivery of team KPIs
* Strong proficiency in MS Office
* Empathy and understanding for the issues faced by older people

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, Simply Health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

There has never been a more important time to join Age UK. Against a backdrop of a broken social care system and millions already turning to Age UK for help, older people are amongst those hardest hit by the Coronavirus pandemic.

If you're passionate about making life better for older people and sector leading corporate partnerships then this is an opportunity for you to join an award winning, ambitious, and supportive team.

About the role:

The corporate partnerships team is riding high on the success of our award-winning partnership with Cadbury and some recent six & seven-figure partnership wins.

The successful candidate will be responsible for creating compelling propositions that generate income across a range of income streams, from strategic to commercial and brand partnership as well as charity of the year. You'll manage a portfolio of prospects from a range of sectors to secure high value corporate partnerships that deliver across a range of objectives enabling us to help more older people who need us the most.

This is an opportunity for ambitious and tenacious relationship builders to join our creative and energetic team and create sector leading award-winning partnerships.

All applications are managed by our Recruitment team. However, if you have any questions or would like an informal chat with the hiring manager we'd love to hear from you. Our Recruitment team can help to set this up, please call the Recruitment Hotline.

This is a hybrid role offering a flexible mix of home-working and a central London co-working hub.

You will have:

* Experience of being in a similar role or environment, ideally corporate partnerships (or sales or marketing professional)
* Tenacity, the ability to build strong relationships, spot opportunities and run with them.
* Excellent communication skills, and the ability to write great proposals, lead productive meetings and build strong relationships with senior stakeholders.
* A strong grasp of what it takes to build mutually beneficial, long-lasting, genuinely profitable charity-corporate partnerships.
* You are passionate about making life better for older people. And crucially you can see how corporate partnerships can help Age UK do this.

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, Simply Health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Age UK's award-winning fundraising team is expanding, and we have a fantastic new opportunity for a Senior Email Marketing Executive.

This new position will work across the fundraising team to support the design, testing, delivery and analysis of email marketing campaigns to drive supporter engagement and increase income for the fundraising division.

This is an exciting time to join the Fundraising team at Age UK, with digital income seeing incredible growth of 411% between 2017 and 2020. Alongside this, the size of our email list in Fundraising grew by 124% in 2020, and this role will be tasked with growing it even further.

Our Fundraising team were also awarded Fundraising Team of the Year at the Third Sector Awards in September 2021, after delivering our most successful year of fundraising ever, raising £74.83m against a budget of £57.6m.

You will have:

* Demonstrable experience managing email marketing campaigns
* Experience building email marketing strategies from data analysis
* Experience implementing benchmark reporting (using internal and external benchmarks)
* Experience in email automation best practices
* Experience delivering growth in email lists and increasing email opt-in rates
* Excellent relationship building and interpersonal skills including the ability to work in an integrated way with the Email Executive in the Brand and Content team
* Experience giving email marketing advice to stakeholders with varying levels of digital literacy
* Experience using email marketing platforms, preferably Adestra
* Experience using analytics and reporting platforms such as Google Analytics
* The ability to work on own initiative and self-starter
* Strong project management skills

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, Simply Health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

There has never been a more important time to join the Age UK fundraising team. Against a backdrop of a broken social care system and millions already turning to Age UK for help, older people are amongst those hardest hit by the current pandemic. Calls to our trusted Advice Line have doubled and requests for telephone friendship have trebled. We have been moved by the public support for our Coronavirus Emergency Appeal, but we must raise vital future funds to ensure we can be there to help and support older people as they rebuild their lives.

We are investing in an ambitious Fundraising strategy to help us deeply engage more supporters and partners in our work, so that we can be there for the millions of older people who need someone to turn to. Our Fundraising team were also awarded Fundraising Team of the Year at the Third Sector Awards in September 2021, after delivering our most successful year of fundraising ever, raising £74.83m against a budget of £57.6m.

About the role:

We're looking for a direct marketing professional to join our small and dynamic legacy marketing team. The legacy team works across a variety of direct marketing channels to deliver acquisition campaigns and provide engaging supporter experiences based on audience insight. This is an exciting opportunity for an individual who enjoys the challenge of multiple projects and has experience working in a dynamic and fast-paced environment. In this role you will need excellent understanding of direct marketing, experience acquiring new customers/supporters and managing large direct response campaigns.

In this role you will be able to further develop your skills by managing our large multichannel campaigns, using research and audience insight to optimise activity, and new product/journey development, whilst making a significant difference to older people most in need.

The role is ideally suited for someone who is collaborative, highly organised, has a keen eye for detail and is looking to grow within an exciting and ambitious fundraising division.

You will be:

* Responsible for delivering elements of the legacy marketing strategy
* Delivering campaigns autonomously or as part of an integrated approach across fundraising
* Developing excellent supporter journeys for legacy supporters to ensure they inspire legacy giving and grow loyalty
* Taking a bold approach to innovation to find new ways to engage new audiences and improve existing ones
* Working closely with the wider legacies team in the development of future fundraising strategies
* Working with internal teams and external agencies
* Complete reporting for your campaigns

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, Simply Health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Internal Recruitment Manager

Ealing

£35,000 - OTE £70,000

• Are you an experienced agency recruiter who is looking to move away from sales into an inhouse role?
• Do you want to earn bonus on your placements still giving you the opportunity to earn the same as agency recruiters?
• Do you have technical recruitment experience including developers, product owners, scrum masters etc

If so, my client, a fast growth fintech may be interested in talking to you.

As well as technical roles, you will also recruit for a wide range of roles across corporate services up to Executive level.

The role -

• Perform full cycle recruiting for open positions: advertising, sourcing, pre-screening, interviewing, coordinating hiring process, offer negotiation, etc.
• Provide an outstanding candidate experience, from initial introduction to onboarding
• Be a true Talent Partner to your respective business line(s)
• Work closely with the HR team and hiring managers on constant improvement of the hiring process. Drive or take part in various HR projects and initiatives
• Manage recruiting databases and other HR assets in structured and timely manners
• Develop and maintain a continually stocked pipeline of quality talent through various methods, including, but not limited to, networking within the community, contacting and/or visiting universities, attending local job fairs and fostering continued contact with quality candidates who may qualify for future positions
• Actively source candidates from Linked in, Broad bean and CV library etc

Essential experience:

• Experience in recruitment/HR, ideally, within top-tier tech companies/ agencies/ FinTech Start-ups
• Experience in recruiting DevOps, developers, SOC, Security engineers is preferable.
• Strong applicant management and sourcing skills, using tools like LinkedIn Recruiter, Stack Overflow / GitHub
• Comfortable working with and presenting recruitment data and market data, reporting, and analytics - ideally with LinkedIn Talent Insights or similar tool
• Relationship building and management with hiring managers, other internal teams, and staffing agencies.
• Excellent at juggling priorities, managing time wisely, being an attentive and responsive business partner, and enhancing the recruitment process

In return, you will be offered commission on all your placements, a performance related bonus of up to 30 percent, and a wide range of other benefits.

________

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

This an exciting opportunity to join a small programme team working with Age UK's Network of 130+ local and independent brand partners to transform their internal systems.

The role is focused on providing project support to initiatives within the Age UK Network Infrastructure Programme. Specifically, a project focusing on a finance system for Age UK Partners and across other areas of the programme. The role also includes working closely with project teams to ensure communications are targeted to the right audiences, providing support to co-ordinate the delivery of communications across the programme.

The successful candidate would enjoy working in a fast-paced environment and will demonstrate an understanding of complex stakeholder relationship management with challenges that need to be understood and addressed in a timely manner. There will be opportunity to develop knowledge and skills and progress within the team if desired.

You will have:

* Excellent oral and written communication skills including the ability to report on progress in writing and verbally.
* The ability to manage data from multiple sources.
* Experience in data entry and analysis to a high level of accuracy and attention to detail.
* Experience in relationship development and stakeholder management.
* Confidence dealing with people from different levels and backgrounds.
* Ability to prioritise competing deadlines and workloads including across multiple projects.
* Proficiency in Microsoft Office and the ability to learn new software applications.
* Governance admin support experience including minuting meetings.
* Ability to work flexibly and autonomously and as part of a team.

What we offer in return:

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, Simply Health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

We are currently recruiting for a Senior Celebrity Liaison Executive to join our amazing Fundraising Team. You will provide exceptional project management of existing celebrity relationships and will be responsible for identifying and recruiting new celebrity supporters for Age UK. You will have an excellent understanding of the celebrity environment and be up to date on news within the industry. This is a fantastic opportunity to build on our existing relationships and bring new ideas for individuals who can make a positive contribution to Age UK's work.

This exciting role will develop and implement Age UK's celebrity strategy to engage, inspire and strengthen our network of celebrity supporters and maximise their impact.

You will have:

* Experience in working with celebrities/their agents and VIPs
* Excellent organisational skills and be an efficient project manager
* Strong influencing skills and be a proven negotiator
* Excellent communication skills (both written and verbal)
* Experience in complex stakeholder management and understanding their goals and how they fit within the charity
* The ability to cultivate relationships with new celebrity supporters, including social media influencers.
* Good knowledge of MS Office packages, with very good attention to detail

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, Simply Health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

We are recruiting for an experienced Senior Events Executive in our fundraising team to organise and develop a variety of high-quality events which raise vital funds, create cultivation opportunities, and amplify the Charity brand.
The Senior Events Executive will work with colleagues across the organisation to ensure that events are delivered to a consistently high standard and improve the experience of supporters through new and innovative ideas. Events will range from large-scale, to small intimate gatherings, and engaging and informative virtual events.

This is an exciting opportunity for an enthusiastic and highly organised individual with excellent project management skills and a keen eye for detail.

You will have:

• Experience of event management is essential
• Experience of project management is essential
• Experience of monitoring budgets for events is essential
• Previous experience of working in a complex internal environment, working collaboratively with internal stakeholders, and working on cross-departmental initiatives is beneficial.
• Excellent written and oral communication skills and operate with a high level of attention to detail
• Strong time management skills and ability to multitask - high sense of urgency
• Excellent administrative skills including working experience of using MS Office.
• The ability to prioritise and manage conflicting deadlines, working under pressure

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, Simply Health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Age UK's Wellbeing team is expanding. We are currently recruiting for a Project Manager to successfully manage the delivery of Wellbeing projects. In this role you will be working closely with local Age UK partners to deliver high quality services.

This role will focus on the set up and delivery of projects and will be responsible for day-to-day project management, monitoring and reporting, budget management and providing support to local Age UK delivery partners to ensure that key deliverables and contractual obligations are met within a robust project management framework.

You will have:

* A successful track record of project management
* Project design and delivery experience.
* The ability to plan and prioritise your own workload to meet deadlines, using own initiative as appropriate.
* Budget and grant/contract management experience.
* Developed and managed successful multi-sector partnerships and relationships.
* Experience of working with a range of funding bodies and reporting requirements.
* Worked collaboratively in a fast paced, complex environment, building networks with a diverse range of people and project managing cross-divisional work.
* Excellent presentation skills.
* Ability to influence, negotiate and facilitate both internally and externally as necessary to secure progress towards programme goals.
* Excellent team working and interpersonal skills with proven ability to network and build effective working relationships and partnerships.
* Strong IT skills, including the use of Microsoft Excel, Outlook, Powerpoint and Word.
* Strong decision-making skills.
* A commitment to high standards in own and others' work with a strong attention to detail.
* A proactive, creative and flexible approach to identifying and taking forward opportunities, shaping new ideas and partnerships.
* An understanding of issues faced by older people.
* Ideally, experience of working in charitable sector, and with older people

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, Simply Health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Discount on Gym Membership and Go Sweat Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.