Saturday Customer Service Volunteer Volunteer Roles

Koala North West exists to provide children and their families with tailored practical and emotional support that improves wellbeing, reduces isolation and supports both children and care-givers to thrive.

OUR SERVICES

Koala North West believes that every parent should have the support they need in order to give their children the best start in life. Our comprehensive range of services aim to work in partnership with parents by supporting and encouraging them through the difficulties of family life.

OUR VALUES

• TAILORING SUPPORT…. All families are different. Every family receives support designed to be most beneficial to them.
• NURTURING POSITIVE WELLBEING…. We are committed to improving the emotional, mental and physical wellbeing of children and their care-givers.
• AMBITION…. We want our families to thrive; we believe in offering opportunities that help children and families realise their own ambitions and succeed.
• REDUCING ISOLATION….I n an increasingly digital age, we want to ensure that families still feel part of a strong, welcoming community, who support one another and ensure they are happy, resilient and thriving.

We are looking for volunteers to support our Moreton charity shop and help raise vital funds for our services.

You may choose to do some or all of these tasks -

• working on the till, helping customers, meeting and greeting customers and providing excellent customer service
• Working on window and shop displays
• Keeping the shop tidy, clean and well organised
• Interacting with our customers
• Promoting Gift Aid to all donors

The shop has various shifts available Monday to Saturday.

No experience is needed as full training will be provided for the role and access to ongoing training from Koala NW.

What’s in it for you:

• Learning new skills
• Varied opportunities
• Making new friends
• Mental and physical health and wellbeing
• Giving something back
• Improving self-esteem and confidence
• A job reference [after 3-months regular volunteering]
• Travel expenses reimbursed
• Discount on purchases made from our shops
• It will also look good on your CV!

Our friendly Koala NW team will be there to support you all the way – offering guidance and helping you build your confidence whilst gaining new skills.

Koala North West is committed to equality of opportunity and diversity.

Registered Charity No. 1139517 Company Limited by Guarantee 7314767

As a Till & Customer Service Volunteer, you will be responsible for greeting customers, processing sales and keeping the shop tidy and attractive. You will also be supporting our mission to help make a short life a full life for children in Wales with life-shortening illnesses. Join our team today and make a positive impact on your community and beyond!

Our shops operate Monday-Saturday/Sunday, 9am-5pm and we appreciate any time you can spare; whether it's a few hours a week, a half day each week or several days per week.

This opportunity is a great way to develop new skills and enjoy yourself at the same time.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to respite care for families, to sibling support activities & experiences.

By volunteering, you directly help us to raise essential funds for the children and families in our care.

Considerations:

Age requirements: 16+

Locations: Across our shop areas listed below

Time commitment: Varied based on what you are able to do and shop needs, but ideally, we would be looking for you to support for at least 2 hours a week

As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•Sorting and pricing donations according to our guidelines (or your own knowledge if applicable)

•Preparing items for sale, such as steaming, ironing, tagging and labeling

•Moving items from the stockroom to the shop floor

•Keeping the stockroom clean and safe of any hazards

•Following our health and safety procedures

•Working as part of a friendly team

What type of person are we looking for?

You will be:

•Reliable and punctual

•Have good communication skills and attention to detail

•Able to work independently, as part of a team and follow instructions

•Interested in retail and charity work

•Willing to learn new skills and take on new challenges

Here's what you can expect from our training program:

•A flexible schedule that suits your availability

•Learn about our purpose, vision, values and policies

• Learn how to handle, store and dispose of donated goods safely and hygienically

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge

The benefits of becoming a Retail Stockroom Volunteer

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organizational skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• You will receive training and feedback from staff and managers 

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 

Shop areas:

Aberdare

Abergavenny

Barry High Street

Caerphilly

Cardigan

Carmarthen

Cwmbran

Cowbridge

Lampeter 

Llanelli 

Newport

Neath

Port Talbot

Porthcawl 

Penarth

Talbot Green 

Whitchurch

Are you ready to join us as a volunteer?

We will ask you to fill in a basic volunteer application form and provide us with the details of two referees. A DBS check is not required for this role.

We can't wait to welcome you to the team!

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

Why am I needed?

Community is at the heart of everything that we do at Tenovus Cancer Care to help those affected by cancer. Our aim is simple – to deliver a vision where fewer people get cancer and those that do receive equal access to excellent treatment. However, we can’t do this without your help. Our shops in local communities are crucial to us raising vital funds. So, we’d like you to volunteer your time and commitment to help us make a difference. We need you to help process our stock donations ready for the shop floor.

What will I be doing?

Accepting donations from the public

Sorting through donation bags

Hanging, ticketing and steaming stock

Cleaning and processing non-clothing stock

Maintaining high levels of stock room standards

Generating add-on sales and Gift Aid conversion through high levels of customer service

Completing Gift Aid shop paperwork

Promoting awareness of the charity and the services that we provide.

What skills do I need?

A really keen eye for detail

An interest in one of our product areas

Ability to work on your own initiative and as part of a team

Ability to communicate effectively with other members of the team and customers.

How much time do I need to commit?

We’d need you to give around three hours per week if you can with the possibility to do more if you’d like to. However, we appreciate any time you’d like to give; please let us know this on your application form.

What support will I be given?

Before starting with Tenovus Cancer Care, we ask that you visit the Shop Management team in the shop so we can both see how the role may suit you.

Following that the Shop Manager and team will be on hand to advise and help you select products you can use.

Becoming a volunteer with Tenovus Cancer Care can be a rewarding experience and is certainly invaluable to the charity and its goals.

What benefits can I expect?

Reasonable expenses will be reimbursed in line with organisational policy

The satisfaction of knowing you’re making a vital difference to the work of Tenovus Cancer Care, and in particular the people who access our unique services

The opportunity to be creative and bring new ideas to the shop whilst developing your creative and design skills

The opportunity to develop new and existing skills

Access to all internal vacancies

Access to training

The enjoyment of meeting new people and being part of our Retail Team

The chance to gain experience of helping Wales’ leading cancer charity.

Where will I be based?

In your local Tenovus Cancer Care shop

How do I apply?

If you would like to apply please contact the Shop Manager in your local shop directly or alternatively please contact our Volunteer Development Team on our website.

Inclusivity:

Whether you’re a volunteer, supporter, or staff member, we want everyone to feel welcome at Tenovus Cancer Care. We are committed to greater diversity across our people to make sure we have a breadth of experience, skills and perspective that reflects the communities we serve.

We are working to ensure that Tenovus Cancer Care is a fair and equitable place to volunteer. We strive to ensure everyone is treated fairly, regardless of age, disability, sex, gender reassignment, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sexual orientation, religion, or belief, or because someone is married or in a civil partnership.

As a Till & Customer Service Volunteer, you will be responsible for greeting customers, processing sales and keeping the shop tidy and attractive. You will also be supporting our mission to help make a short life a full life for children in Wales with life-shortening illnesses. Join our team today and make a positive impact on your community and beyond!

Our shops operate Monday-Saturday/Sunday, 9am-5pm and we appreciate any time you can spare; whether it's a few hours a week, a half day each week or several days per week.

This opportunity is a great way to develop new skills and enjoy yourself at the same time.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to respite care for families, to sibling support activities & experiences.

By volunteering, you directly help us to raise essential funds for the children and families in our care.

Considerations:

Age requirements: 16+

Locations: Across our shop areas listed below

Time commitment: Varied based on what you are able to do and shop needs, but ideally, we would be looking for you to support for at least 2 hours a week

As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•Sorting and pricing donations according to our guidelines (or your own knowledge if applicable)

•Preparing items for sale, such as steaming, ironing, tagging and labeling

•Moving items from the stockroom to the shop floor

•Keeping the stockroom clean and safe of any hazards

•Following our health and safety procedures

•Working as part of a friendly team

What type of person are we looking for?

You will be:

•Reliable and punctual

•Have good communication skills and attention to detail

•Able to work independently, as part of a team and follow instructions

•Interested in retail and charity work

•Willing to learn new skills and take on new challenges

Here's what you can expect from our training program:

•A flexible schedule that suits your availability

•Learn about our purpose, vision, values and policies

• Learn how to handle, store and dispose of donated goods safely and hygienically

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge

The benefits of becoming a Retail Stockroom Volunteer

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organizational skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• You will receive training and feedback from staff and managers 

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 

Shop areas:

Aberdare

Abergavenny

Barry High Street

Caerphilly

Cardigan

Carmarthen

Cwmbran

Cowbridge

Lampeter 

Llanelli 

Newport

Neath

Port Talbot

Porthcawl 

Penarth

Talbot Green 

Whitchurch

Are you ready to join us as a volunteer?

We will ask you to fill in a basic volunteer application form and provide us with the details of two referees. A DBS check is not required for this role.

We can't wait to welcome you to the team!

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

As a Till & Customer Service Volunteer, you will be responsible for greeting customers, processing sales and keeping the shop tidy and attractive. You will also be supporting our mission to help make a short life a full life for children in Wales with life-shortening illnesses. Join our team today and make a positive impact on your community and beyond!

Our shops operate Monday-Saturday/Sunday, 9am-5pm and we appreciate any time you can spare; whether it's a few hours a week, a half day each week or several days per week.

This opportunity is a great way to develop new skills and enjoy yourself at the same time.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to respite care for families, to sibling support activities & experiences.

By volunteering, you directly help us to raise essential funds for the children and families in our care.

Considerations:

Age requirements: 16+

Locations: Across our shop areas listed below

Time commitment: Varied based on what you are able to do and shop needs, but ideally, we would be looking for you to support for at least 2 hours a week

As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•Sorting and pricing donations according to our guidelines (or your own knowledge if applicable)

•Preparing items for sale, such as steaming, ironing, tagging and labeling

•Moving items from the stockroom to the shop floor

•Keeping the stockroom clean and safe of any hazards

•Following our health and safety procedures

•Working as part of a friendly team

What type of person are we looking for?

You will be:

•Reliable and punctual

•Have good communication skills and attention to detail

•Able to work independently, as part of a team and follow instructions

•Interested in retail and charity work

•Willing to learn new skills and take on new challenges

Here's what you can expect from our training program:

•A flexible schedule that suits your availability

•Learn about our purpose, vision, values and policies

• Learn how to handle, store and dispose of donated goods safely and hygienically

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge

The benefits of becoming a Retail Stockroom Volunteer

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organizational skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• You will receive training and feedback from staff and managers 

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 

Shop areas:

Aberdare

Abergavenny

Barry High Street

Caerphilly

Cardigan

Carmarthen

Cwmbran

Cowbridge

Lampeter 

Llanelli 

Newport

Neath

Port Talbot

Porthcawl 

Penarth

Talbot Green 

Whitchurch

Are you ready to join us as a volunteer?

We will ask you to fill in a basic volunteer application form and provide us with the details of two referees. A DBS check is not required for this role.

We can't wait to welcome you to the team!

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

As a Till & Customer Service Volunteer, you will be responsible for greeting customers, processing sales and keeping the shop tidy and attractive. You will also be supporting our mission to help make a short life a full life for children in Wales with life-shortening illnesses. Join our team today and make a positive impact on your community and beyond!

Our shops operate Monday-Saturday/Sunday, 9am-5pm and we appreciate any time you can spare; whether it's a few hours a week, a half day each week or several days per week.

This opportunity is a great way to develop new skills and enjoy yourself at the same time.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to respite care for families, to sibling support activities & experiences.

By volunteering, you directly help us to raise essential funds for the children and families in our care.

Considerations:

Age requirements: 16+

Locations: Across our shop areas listed below

Time commitment: Varied based on what you are able to do and shop needs, but ideally, we would be looking for you to support for at least 2 hours a week

As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•Sorting and pricing donations according to our guidelines (or your own knowledge if applicable)

•Preparing items for sale, such as steaming, ironing, tagging and labeling

•Moving items from the stockroom to the shop floor

•Keeping the stockroom clean and safe of any hazards

•Following our health and safety procedures

•Working as part of a friendly team

What type of person are we looking for?

You will be:

•Reliable and punctual

•Have good communication skills and attention to detail

•Able to work independently, as part of a team and follow instructions

•Interested in retail and charity work

•Willing to learn new skills and take on new challenges

Here's what you can expect from our training program:

•A flexible schedule that suits your availability

•Learn about our purpose, vision, values and policies

• Learn how to handle, store and dispose of donated goods safely and hygienically

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge

The benefits of becoming a Retail Stockroom Volunteer

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organizational skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• You will receive training and feedback from staff and managers 

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 

Shop areas:

Aberdare

Abergavenny

Barry High Street

Caerphilly

Cardigan

Carmarthen

Cwmbran

Cowbridge

Lampeter 

Llanelli 

Newport

Neath

Port Talbot

Porthcawl 

Penarth

Talbot Green 

Whitchurch

Are you ready to join us as a volunteer?

We will ask you to fill in a basic volunteer application form and provide us with the details of two referees. A DBS check is not required for this role.

We can't wait to welcome you to the team!

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

Why am I needed?

Community is at the heart of everything that we do at Tenovus Cancer Care to help those affected by cancer. Our aim is simple – to deliver a vision where fewer people get cancer and those that do receive equal access to excellent treatment. However, we can’t do this without your help. Our shops in local communities are crucial to us raising vital funds. So, we’d like you to volunteer your time and commitment to help us make a difference. We need you to help be the friendly face that looks after our customers by greeting them, assisting them and processing their items through the till.

What will I be doing?

Speaking with customers, making them welcome and answering questions

Serving customers at the till

Accepting donations from the public

Putting goods on display in the shop

Maintaining high levels of shop standards, presentation and cleanliness

Generating add-on sales and Gift Aid conversion through high levels of customer service

Completing Gift Aid shop paperwork

Supporting the Shop Manager in carrying out shop security procedures

Promoting awareness of the charity and the services that we provide.

What skills do I need?

Strong customer service skills

A really keen eye for detail

Ability to work on your own initiative and as part of a team

Ability to communicate effectively with other members of the team and customers.

How much time do I need to commit?

We’d need you to give around three hours per week if you can with the possibility to do more if you’d like to. However, we appreciate any time you’d like to give; please let us know this on your application form.

What support will I be given?

Before starting with Tenovus Cancer Care, we ask that you visit the Shop Management team in the shop so we can both see how the role may suit you.

Following that the Shop Manager and team will be on hand to advise and help you select products you can use.

Becoming a volunteer with Tenovus Cancer Care can be a rewarding experience and is certainly invaluable to the charity and its goals.

What benefits can I expect?

Reasonable expenses will be reimbursed in line with organisational policy

A 20% discount on donated goods in our shops

The satisfaction of knowing you’re making a vital difference to the work of Tenovus Cancer Care, and in particular the people who access our unique services

The opportunity to be creative and bring new ideas to the shop whilst developing your creative and design skills

The opportunity to develop new and existing skills

Access to all internal vacancies

Access to training

The enjoyment of meeting new people and being part of our Retail Team

The chance to gain experience of helping Wales’ leading cancer charity.

Where will I be based?

In your local Tenovus Cancer Care shop

How do I apply?

Please contact the Shop Manager in your local shop directly or alternatively please contact our Volunteer Development Team on our website.

Inclusivity:

Whether you’re a volunteer, supporter, or staff member, we want everyone to feel welcome at Tenovus Cancer Care. We are committed to greater diversity across our people to make sure we have a breadth of experience, skills and perspective that reflects the communities we serve.

We are working to ensure that Tenovus Cancer Care is a fair and equitable place to volunteer. We strive to ensure everyone is treated fairly, regardless of age, disability, sex, gender reassignment, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sexual orientation, religion, or belief, or because someone is married or in a civil partnership.

This role helps the shop to run efficiently and effectively, and to sell products for Age UK Notts, which in turn, generates funds to allow Age UK Nottingham and Nottinghamshire to continue to run effective services.

What activities might you be involved in?

Front of shop

• Engaging with our customers, in a friendly and welcoming way.

• Ensuring customers experience excellent customer service

• Maintaining the look of the shop displays so that customers have a positive shopping experience.

• Restocking shelves and rails as and when needed

• Maintaining a tidy clean and safe shopping / working environment

• Taking and processing payments from customers (including card payments following appropriate training)

• Accepting donations from supporters that visit the shop and encouraging those who are tax payers to sign up to Gift Aid in order to generate a further 25p in every £1 for the Charity.

Back Shop

• Accepting donations and ensuring that donations that have been Gift Aided are separated and clearly labelled with the correct Gift Aid number

• Sorting through donations to identify:

➢ items that can be sold in the shop,

➢ items that can be ragged or sold as scrap and

➢ items of higher value that need to be sold on elsewhere

• Labelling all saleable items with price tags and if appropriate Gift Aid numbers

• Steaming items of clothing and placing on appropriate hanger in preparation for sale

• Maintaining a clean, tidy and safe working environment.

• Use of the internet to share shop stock on Social Media.

• Volunteering in line with the Charity’s policies and procedures and adhering to the Volunteer Code of Conduct.

This is for anybody who is interested in working in a charity retail environment.

Our shop is open Tuesday – Saturday from 10am until 4pm and we are looking for volunteers who can commit to at least one morning or afternoon per week

As part of the recruitment process, there will also be an interview, references and a basic DBS check.

***Please note that we don’t offer sponsorship or accept overseas applicants***

What is the purpose of this role?

The Sutton in Ashfield Shop is part of the commercial / Income generation team. 

This role is to support the work of the staff to maximise the income generated from the donations which provides the Charity with vital funds to run our services.  The role involves volunteering both in the back shop behind the scenes and in the shop itself.

What impact does this role have?

This role helps the shop to run efficiently and effectively, and to sell products for Age UK Nottingham and Nottinghamshire, which in turn, generates funds to allow Age UK Notts to continue to run effective services for older people.

What activities might you be involved in?

Front of shop

• Engaging with our customers, in a friendly and welcoming way
• Ensuring customers experience excellent customer service
• Maintaining the look of the shop displays so that customers have a positive shopping experience
• Restocking shelves and rails as and when needed
• Maintaining a tidy clean and safe shopping / working environment
• Following appropriate till training, taking and processing payments from customers (including card payments).
• Signposting clients to our Connect Service
• Promoting Advantage Mobility products and services

• Accepting donations from supporters that visit the shop and encouraging those who are tax payers to sign up to Gift Aid in order to generate a further 25p in every £1 for the Charity.

Back Shop

• Accepting donations and ensuring that donations that have been Gift Aided are separated and clearly labelled with the correct Gift Aid number
• Sorting through donations to identify:

• items that can be sold in the shop,
• items that can be ragged or sold as scrap and
• items of higher value that need to be sold on elsewhere

• Labelling all saleable items with price tags and if appropriate Gift Aid numbers
• Steaming items of clothing and placing on appropriate hanger in preparation for sale
• Maintaining a clean, tidy and safe working environment.
• Use of the internet to share shop stock on Social Media.
• Volunteering in line with the Charity’s policies and procedures and adhering to the Volunteer Code of Conduct

What are we looking for?

• A genuine interest in the wellbeing of older people
• An enjoyment of chatting with customers and offering good customer service
• An ability to get on well with others and to volunteer as part of a team  
• A calm, sensitive, personable and positive approach
• A willingness to learn how to use the shop tills and to process card payments
• Ability to use and have access to the internet to share stock on social media.

When would you be needed to volunteer?

A minimum of either one morning or one afternoon.  The shop is open Wednesday to Saturday from 10am until 4pm.

What training will you be given?

You will be given all the training you need to enable you to carry out your role which will include a thorough departmental induction at the shop.

What can you gain from this opportunity?

• The chance to make a difference to older people’s lives
• The opportunity to learn new skills
• The opportunity to meet new people and make new friends
• Experience to add to your CV
• A comprehensive training programme
• Ongoing support, ensuring your volunteering experience is a fulfilling and positive one
• Reimbursement of out of pocket expenses as defined in the Age UK Notts Volunteer Handbook

Additional Information

Please note a Basic DBS (Disclosure and Barring check) is required for this role which will be undertaken by the Charity at no cost to the volunteer, after being offered the role.

***Please note that we don’t offer sponsorship or accept overseas applicants***

What is the purpose of this role?

Supporting staff to manage the stockroom at the shop in Sutton in Ashfield and the Ransom Wood storage unit. On an occasional basis, to help with collections and deliveries, and transfer of stock between our shops in Sutton in Ashfield and West Bridgford.

What impact does this role have?

This role helps the shop to run efficiently and effectively, to be able to sell products for Age UK Nottingham and Nottinghamshire, which in turn, can be used to allow Age UK Notts to continue to run effective services for older people.

What activities might you be involved in?

• Supporting staff to manage the stock room within the Sutton shop – keeping racking clean and tidy, organising space to maintain good health and safety systems.
• Accepting donations from supporters that visit the shop and encouraging those who are taxpayers to sign up to Gift Aid to increase the value of the donation when sold by 25%.
• Processing items at Ransom Wood storage unit when there is no room to deposit them straight into the shop.
• Travelling with the driver to pick up donated items (furniture, white goods, bric-a-brac, clothing, or a mix of all 4)
• Completing deliveries with the driver to customers’ homes
• Volunteering in line with the Charity’s policies and procedures and adhering to the Volunteer Code of Conduct

What are we looking for?

• The physical ability to lift and move furniture and other stock so applicants should be physically fit and be able to complete these tasks
• A willingness to complete a variety of tasks both in the shop and at the Ransom Wood storage unit.
• An individual who gets on well with people to facilitate good customer service

• Desirable:

• The ability to drive the van if needed (Luton van or equivalent) will be advantageous.
• Own transport to get to Ransom Wood storage unit (public transport is available but takes a long time

For insurance purposes, volunteer drivers are required to be over 21 and under 75

When would you be needed to volunteer?

We are looking for individuals who can volunteer either every Wednesday and/or Saturday between 9.30am and 4.30pm

What training will you be given?

You will be given all the training you need to enable you to carry out your role which will include a thorough induction.

What can you gain from this opportunity?

• The chance to make a difference to older people’s lives

• Ongoing support, ensuring your volunteering experience is a fulfilling and positive one
• A comprehensive training programme
• The opportunity to learn new skills
• Experience to add to your CV
• The opportunity to meet new people and make new friends
• Reimbursement of out of pocket expenses as defined in the Age UK Notts Volunteer Handbook

Additional Information

Please note a Basic DBS (Disclosure and Barring check) is required for this role which will be undertaken by the Charity at no cost to the volunteer, after being offered the role.

***Please note that we don’t offer sponsorship or accept overseas applicants***

Do you have a passion for fashion? Are you a book lover? Do you enjoy meeting people and want to support a much loved local charity? Apply today to join our fantastic team of volunteers at the charity shops in Woodley and Heald Green to help raise vital funds for Beechwood Cancer Care in Stockport

No experience is necessary - just a commitment to spare a few hours each week along with 

•  An eager and welcoming personality
• A great team spirit
• An interest in charity retail
• Readiness to learn

As a retail volunteer you will become part of our Retail Team. Broadly, the role will encompass the following:

• Customer service
• General housekeeping
• Merchandising and display
• Sorting stock
• Handling cash
•  Pricing stock
•  Researching goods
• Tagging clothes
• Steaming clothes 
• Manual handling of donations and stock
• Teamwork with the other retail volunteers

Role Title:

Volunteer Activity Assistant

Location:

Ipswich Opportunities Without Limits

Day/Time required:

Flexible hours and days between Monday and Saturday 09.00 to 21:00

Organisation overview:

Papworth Trust is a leading disability charity. Our vision is a world where disabled people are seen for what they can do, and our mission is for disabled people to have equality, choice and independence.

Service overview:

We offer a rich and diverse programme of recreational, learning and employment opportunities from our centre’s facilities in Ipswich and the wider communities of Suffolk.

Situated close to the town centre, we benefit from excellent links to local transport and neighbouring community projects.

We’re a super friendly and welcoming service with enthusiastic, skilled and experienced staff and volunteers who support individuals to achieve their personal goals and aspirations.

Description of role:

To support customers with higher needs and communication difficulties one-to-one in a group sessions.

Key tasks:

· Support Activities Facilitators to deliver sessions for adults requiring support with physical and learning needs

· Support individuals to communicate and interact.

· To take part in various activities that are meaningful and of interest to customers and to you.

· Become part of a passionate and supportive team.

· Learn new skills.

· Be socialable and have fun.

Volunteers will not be engaged in “Regulated Activity” as defined by Schedule 4 to the Safeguarding Vulnerable Groups Act 2006 (as amended). This includes assisting people with personal or health care, and undertaking activities with children that are not supervised by staff.

A DBS check will be required as part of this role and will be carried out during the vetting checks of successful applicants.

Personal qualities required:

Within this role you:

· Supportive nature

· Outgoing and friendly

· Polite and respectful

· Patient and kind

· Good communicator

· Empathetic

· Calm, can do approach to tasks

· Able to work on own initiative as well as a team.

Benefits of volunteering:

· Become part of a passionate and supportive team.

· Help make a real difference to the lives of disabled and disadvantaged people.

· Gain new experiences and develop skills and confidence.

· Meet new people.

· Spend your time doing something that is worthwhile and rewarding

· Reimbursement of reasonable travel expenses

· Certificated training provided to prepare you for your role

· Day to day support from a designated member of staff

· Have fun!

Training available:

1. Safeguarding Vulnerable Adults

2. Child Protection in Health and Social Care

3. Equality and Diversity

4. Data Protection in Health and Social Care

5. Local induction

6. Health & Safety

Job Type: Volunteer

Schedule:

• Monday to Friday

Why We Want You

We are FARA. We have been around for over 30 years and have 40 Charity Shops across London. Our chairty is growing, and we have exciting opportunities for volunteers to join the team and be part of this exciting journey. By volunteering you will be helping not only the work of the charity, but also enhance the team through your knowledge and work. You will help us make sure the items FARA are donated, are valued, and sold on the appropriately so that they find the right home, maximising their sales potential whilst also contributing to a sustainable business model. 

The Volunteer Role

The role will be but not limited to:

• Operating a till 
• Offering help to customers when choosing clothes and devlivering exceptional customer service 
• Sorting through donations 
• Visual merchandising 
• Supporting the team in daily operations.

The Volunteer

• Someone who has a passion for volunteering and wants to donate time to charity.
• Someone who is friendly, approachable and enthusiastic
• Someone who wants to enjoy applying their specialist interest / expertise for a great cause or just wants to become part of a great team of hard-working fun individuals.
• Someone who is part of the local community 

What's in it for you

Our shop is run by a friendly, collaborative team where everyone works together. You will gain experience volunteering with a team that supports each other to develop, challenge and celebrate their contributions with FARA. You will be in a welcoing environment where your confidence can grow.Full training will be provided.

Working times

• Location: FARA Notting Hill 10 Elgin Crescent London W11 2HX
• As many hours as you want to give, ideally in four hours on a Saturday

As a retail stockroom volunteer, you will help us sort, price and display donated items in our charity shop. You will also assist with keeping the stockroom organized and tidy. This is a great opportunity to gain valuable retail experience, meet new people and support children with life-shortening conditions, and their families.

Our shops operate Monday-Saturday/Sunday, 9am-5pm and we appreciate any time you can spare; whether it's a few hours a week, a half day each week or several days per week.

This opportunity is a great way to develop new skills and enjoy yourself at the same time.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to respite care for families, to sibling support activities & experiences.

By volunteering, you directly help us to raise essential funds for the children and families in our care.

Considerations:

Age requirements: 16+

Locations: Across our shop areas listed below

Time commitment: Varied based on what you are able to do and shop needs, but ideally, we would be looking for you to support for at least 2 hours a week

About us

Tŷ Hafan is a leading Welsh children's charity, with our hospice and headquarters based in Sully, Vale of Glamorgan.

We provide comfort, care and fun to children with life-shortening conditions, whilst supporting their families and helping them to make a short life, a full life; creating precious memories and helping them to make the most of the time they have together.

Tracy Jones, Director of Family Wellbeing and Outreach Services for Tŷ Hafan, said: “When families are told that their child’s life is going to be short, their whole world changes. It changes again when they realise they must consider end of life care, and again, when they finally lose their child.

“Tŷ Hafan is there to provide endless support to families from the moment their world changes.

“We can’t give a family more time, but Tŷ Hafan can make sure those families who find themselves facing a nightmare such as those faced by families in our care, have the time and the support they need.”

As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Sorting and pricing donations according to our guidelines (or your own knowledge if applicable)

•  Preparing items for sale, such as steaming, ironing, tagging and labeling

•  Moving items from the stockroom to the shop floor

•  Keeping the stockroom clean and safe of any hazards

•  Following our health and safety procedures

•  Working as part of a friendly team

What type of person are we looking for?

You will be:

•  Reliable and punctual

•  Have good communication skills and attention to detail

•  Able to work independently, as part of a team and follow instructions

•  Interested in retail and charity work

•  Willing to learn new skills and take on new challenges

Here's what you can expect from our training program:

•  A flexible schedule that suits your availability

•  Learn about our purpose, vision, values and policies

• Learn how to handle, store and dispose of donated goods safely and hygienically

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge

The benefits of becoming a Retail Stockroom Volunteer

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organizational skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• You will receive training and feedback from staff and managers 

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 

Shop areas:

Aberdare

Abergavenny

Barry High Street

Caerphilly

Cardigan

Carmarthen

Cwmbran

Cowbridge

Lampeter 

Llanelli 

Newport

Neath

Port Talbot

Porthcawl 

Penarth

Talbot Green 

Whitchurch

Are you ready to join us as a volunteer?

We will ask you to fill in a basic volunteer application form and provide us with the details of two referees. A DBS check is not required for this role.

We can't wait to welcome you to the team!

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers