Second officer jobs

Individual Giving Lead x2 (Supporter Experience & Acquisition)

We are looking for two ambitious and proactive fundraisers to join our growing Individual Giving Team. These exciting roles will help shape the future of supporter engagement, placing donors at the heart of everything we do and driving vital income to support world-leading patient care.

Positions:

• Individual Giving Lead (Supporter Experience)
• Individual Giving Lead (Acquisition)

Location: Cambridge / Hybrid (minimum two days per week in the office)
Salary: £30,000 – £35,000 per annum (depending on skills and experience)
Hours: Full time, 37.5 hours per week
Contract: Permanent

Closing date: 11.59pm on Thursday 18th December 2025 (we may close early if sufficient applications are received).

About the roles

Individual Giving Lead (Supporter Experience)

As our Supporter Experience Lead, you’ll develop and deliver personalised, meaningful journeys for thousands of supporters. You will be the advocate for our donors—ensuring every interaction feels thoughtful, bespoke, and truly valued.
This role is pivotal in driving repeat giving, maximising donor loyalty, and increasing lifetime value across all Individual Giving channels. You’ll use insight, creativity, and innovation to build best-in-class supporter experiences, strengthen long-term relationships, and help shape the future of the donor stewardship.

Individual Giving Lead (Acquisition)

As our Acquisition Lead, you’ll focus on growth bringing new supporters into the community through diverse, multi-channel campaigns including digital, direct mail, and face-to-face.
 

You’ll lead innovative acquisition activity, test and optimise new approaches, analyse performance, and ensure the charity is always growing sustainably and strategically. As the expert in new donor recruitment, you will deliver high-quality campaigns that attract committed, long-term supporters inspired by life-changing impact.

Both roles will collaborate closely, ensuring a seamless handover from acquisition into supporter experience and building a truly integrated and powerful Individual Giving programme.

About you

Whether your strength lies in supporter journeys or supporter recruitment, you will be:

• An experienced, proactive fundraiser or marketeer with a passion for delivering outstanding donor experiences.
• Insight-driven, curious about data, and motivated to constantly test, learn, and improve.
• A confident communicator with strong organisational skills and excellent attention to detail.
• Someone who thrives in a fast-paced environment, managing multiple projects with accuracy and enthusiasm.
• Passionate about healthcare and inspired by the opportunity to make a real difference for patients and their families.

Key Responsibilities (across the two roles)

Supporter Experience Lead

• Develop and deliver a personalised supporter experience plan as part of the Individual Giving Strategy.
• Create bespoke, hyper-personalised communications that enhance donor loyalty.
• Build journeys for mid-value donors, regular givers, and pre-lapsed supporters.
• Collaborate with the Acquisition Lead to deliver an exceptional welcome journey.
• Monitor KPIs and use insight to improve retention, net income, and lifetime value.

Acquisition Lead

• Plan and deliver multi-channel campaigns to recruit new supporters.
• Drive digital, direct mail, and face-to-face acquisition activity.
• Deliver a strong past-patient programme in partnership with wider teams.
• Work closely with the Supporter Experience Lead to ensure a seamless welcome journey.
• Analyse KPIs and optimise activity to achieve competitive CPA and long-term value.

Essential Skills & Experience (for both roles)

• Experience managing projects or campaigns in a fast-paced fundraising or marketing environment.
• Strong communication skills—written and verbal.
• Excellent attention to detail, accuracy, and organisational skills.
• Ability to manage competing deadlines and work both independently and collaboratively.
• Strong numeracy skills with confidence managing budgets.
• A proactive and positive team player with a passion for our mission.
• Computer literacy and experience with Microsoft Office.

In return

This is an amazing place to work! Recently voted one of the top 100 hospitals in the world and a leader in the field of healthcare innovation, recognised across the world as a pre-eminent teaching hospital.

You will receive a fantastic benefits package including:

• Pension Scheme with 7% Employer Contribution
• 25 days Annual Leave + Bank Holidays + Your Birthday off (increases to 29 days after 2 years)
• Group Life Assurance (4x salary)
• Enhanced Maternity and Paternity Pay
• Annual Eye Tests + £65 towards computer-use glasses
• On-site Leisure Centre
• NHS Discount Schemes
• Health Cash Plan – Medicash
• Employee Assistance Programme
• Cycle to Work Scheme

We strongly encourage candidates of different backgrounds and identities to apply. Each new team member brings a unique perspective, and we’re always looking to enrich and diversify our charity.

Other roles you may have experience in include: Individual Giving, Fundraising, Digital Fundraising, Supporter Engagement, Direct Marketing, Donor Retention, Donor Acquisition, Campaigns Officer, Marketing Executive, or Customer Engagement roles.

PLEASE NOTE: These roles are being advertised by NFP People on behalf of the organisation.

Prospectus is delighted to be supporting a national charity in the search for a Trusts and Foundations Manager to join their collaborative High Value Relationships team.

This national charity focus on improving the lives of people facing financial hardship in later life. Their helpline and expert advisers offer free, practical support to older people without enough money to live on. Through their grants programme, they support hundreds of local organisations working directly with older people across the UK.

As the Trusts and Foundations Manager, you will be responsible for leading, developing, and delivering the organisations Trusts and Foundations fundraising. This will involve line managing and working with a Senior Trusts Officer to continue securing grants of £50k and personally led on donors capable of giving £50k to £1m+. Looking to build upon existing relationships and developing new relationships with trusts and foundations, this role will focus on multi-year funding and long-term relationships.

To be successful as the Trust and Foundations Manager you will have proven experience of securing six figure gifts from trusts and foundations. This person will also have evidence of growing income from trusts and foundations and ideally have line managed others before. They will be passionate about the work of Independent Age and be excited to join an ambitious team.

This is a permanent and full-time role with a salary of £46,227 (office based and hybrid) or £41,607 (home-based). This organisation offer a range of flexible working arrangements, from a 9-day fortnight and flexible working hours to hybrid working. If you need a different form of flexibility, they are always happy to talk flexible working.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. Please in the first instance share an up-to-date CV with us and should your experience be suitable, we will look to arrange for a call and/or meeting to brief you on the role. You will then have all the information you need to finalise your formal application. We are looking forward to connecting with you soon.

This organisation is committed to safeguarding and follows Safer Recruitment practices to ensure they are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer.  The role also requires a basic DBS certificate.

Grade: 7

Salary: £25,310 per annum

Position type: Full time, 37.5 hours per week, Permanent (Flexible working considered)

Responsible to: Stewardship & Research Officer

Direct reports: N/A

Location: Remote (UK only) or based in our HQ in Truro (hybrid working, mix of office and home). Occasional travel within the UK will be required.

ROLE PURPOSE:

This role sits at the heart of our Philanthropy and Partnerships team and is essential to making ShelterBox's life-saving work possible. You'll help us build and nurture relationships with major donors, corporate partners, trusts, and foundations - ensuring every supporter feels connected, valued, and inspired by the impact they make.

No two days will be the same. You'll coordinate tailored communications, events, and stewardship activities that bring donors closer to our mission. You'll keep our systems and processes running smoothly and support everything from emergency appeals and prospect research to crafting compelling proposals and coordinating engagement opportunities. Every task you take on will help families receive emergency shelter when disaster strikes.

WHO ARE WE LOOKING FOR?

We're looking for someone enthusiastic, proactive, and passionate about making a difference. You'll thrive in a dynamic environment, enjoy working collaboratively, and take pride in delivering exceptional experiences for supporters.

This role is for you if you have strong organisation skills, and are comfortable prioritising tasks and meeting deadlines. We're looking for someone who is great at using their initiative and enjoys solving problems.

Our ideal candidate will have strong communication skills - both written and verbal - and will be comfortable with data and systems, including CRM management.

This is a perfect opportunity for someone looking to build their understanding of high-value fundraising, humanitarian work, and someone motivated by a desire to have a real and lasting impact.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

• Deliver exceptional stewardship: Support the creation and delivery of tailored communication and engagement plans that make high-value partners and supporters feel connected to ShelterBox and inspired to continue their support.
• Lead on donor communications: Coordinate, write, and design our monthly newsletter for major donors and partners, ensuring it is informative and engaging.
• Support emergency appeals: Assist in producing timely, compelling communications during emergency responses, connecting them directly to ShelterBox's impact.
• Prospect research: Work with the Stewardship and Research Officer to identify and research potential new partners and donors.
• Event coordination: Help plan and deliver engagement events for high-level audiences, ensuring memorable experiences for attendees.
• Corporate engagement: Assist the Corporate Partnerships Officer in delivering unique engagement products for corporate partners, such as our .
• Trust fundraising: Support the Trusts and Foundations Manager with writing proposals for smaller trusts, bringing ShelterBox's work to life for potential supporters.
• Data and CRM management: Keep our CRM database (Microsoft Dynamics) accurate and up to date, manage data cleaning, and ensure compliance with Data Protection regulations.
• Process improvement: Maintain and update team processes to ensure efficiency and best practice.
• Insight and reporting: Work with the Stewardship and Research Officer to gather and analyse data on fundraising performance and donor experience.
• Financial processes: Ensure finance and procurement tasks are completed accurately and on time.
• Compliance and learning: Stay up to date with fundraising legislation and codes of practice and seek opportunities for peer learning and development.
• Professional communication: Handle correspondence and communicate confidently with supporters by phone, email, and in person.
• Team collaboration: Provide general administrative support and foster strong relationships across the Philanthropy and Partnerships team and wider organisation.
• Represent ShelterBox: Act as an ambassador for our values and mission at all times.
• Other duties: Undertake reasonable tasks as required to support the team's success.

We’re looking for a highly organised administrator to support our global and membership activity. With responsibility for organising events, meetings and supporting senior staff, you’ll have initiative, great attention to detail and the ability to juggle a varied workload, often to tight deadlines.

As the Global Administrator, you’ll play a key role in delivering our international strategy, supporting global engagement, and helping our growing global membership community thrive. You’ll work with colleagues across the College and external partners worldwide to ensure smooth delivery of our global events, travel, and partner liaison activities.

What you’ll do

• Lead the organisation and coordination of the RCR’s global events and activities.
• Arrange travel, accommodation and logistics for senior staff and elected Officers.
• Prepare briefings, itineraries and event materials for global meetings and conferences.
• Act as a liaison point for international partners, maintaining positive and professional relationships.
• Coordinate meetings, networking events and follow-up actions with global stakeholders.
• Support the wider Membership Team on recruitment and retention initiatives.
• Maintain accurate records, databases and website information.

What you’ll need

• Excellent organisational skills with the ability to prioritise, multitask and meet deadlines.
• Strong written and verbal communication skills, with excellent attention to detail.
• Confidence liaising with a range of internal and external stakeholders.
• Calm, adaptable and proactive approach to problem-solving.
• Willingness to travel overseas occasionally as part of global event support.
• Experience of successful working within a team and the provision of a professional, friendly, and reactive service to colleagues is helpful, but not essential if you meet other requirements.

Position: Campaign Manager: Climate and Ocean

Based: London or Bath, with hybrid working (minimum three days per week office-based)

Contract: Full-time, permanent

Salary range: £50,000–£60,000 per annum, depending on experience and location

About EJF:

The Environmental Justice Foundation (EJF) exists to protect the natural world and defend our fundamental human right to a secure environment. We believe in equity and justice and the urgent need to respect, defend and empower communities most at risk from climate breakdown, biodiversity collapse, and environmental injustice.

EJF campaigns internationally, presenting field-based evidence and strategic advocacy to shape policies, drive system reforms, and secure lasting environmental protections. Our campaigns focus on four interlinked areas: ocean, climate, forests and wetlands, and the protection of environmental defenders.

This is a rare and exciting opportunity for a highly motivated and experienced person to join one of the world’s leading organisations working at the intersection of environmental conservation and human rights.

Position Overview:

EJF is seeking a dynamic, experienced Campaign Manager to coordinate and drive our emerging climate and ocean campaigns. This senior role will help deliver EJF’s ambitious goals to drive global action to avoid climate breakdown and safeguard ocean ecosystems.

From defending climate refugees to stopping deep-sea mining, you will work on a diverse range of issues. You will possess the strategic foresight, political acumen, and advocacy skills to secure high- impact outcomes across jurisdictions.

Reporting to the CEO and working alongside our global teams in 16 countries, you will lead cross-cutting campaign initiatives, oversee implementation, and support on-the-ground teams to amplify their reach and influence.

This is a role for an experienced, action-oriented campaigner who is deeply committed to environmental justice.

Key Responsibilities:

• Coordinate the execution of EJF’s emerging climate and ocean campaign areas, aligning national and global advocacy.
• Lead campaign initiatives on issues including climate refugees, fossil fuel divestment, mitigation, protection of blue carbon, stopping deep-sea mining and industrial fishing bans in marine protected areas.
• Monitor relevant policy developments, identify key opportunities, and represent EJF in strategic spaces, including multilateral forums, legislative meetings and media.
• Collaborate with international offices to strengthen campaign coordination, knowledge- sharing and cohesive messaging across regions.
• Work with EJF’s investigations, research, and communications teams to produce and deploy impactful policy briefings, reports and other campaign materials.
• Engage with partners, funders and other allies to build coalitions and support for campaign goals.
• Contribute to internal capacity building and mentor junior team members as required.

Essential Skills and Attributes:

• At least 5–7 years of professional experience delivering high-impact environmental or human rights campaigns with demonstrated strategic impact.
• Strong leadership and project management skills, including experience coordinating complex, multi-stakeholder initiatives.
• Excellent political judgement and policy advocacy skills; confident engaging with government, civil society and private sector audiences.
• First-class writing and presentation abilities, with an ability to translate complex issues into persuasive communications.
• Experience working internationally to deliver campaign impacts.
• Proven commitment to environmental justice, human rights, and systemic change.
• Highly organised, detail-oriented, and results-driven, with the ability to work under pressure and across time zones.
• Convincing interpersonal and team collaboration skills in multicultural environments.
• A strong and demonstrable commitment to EJF Mission, Values and Vision.

Desirable Skills:

• Experience in climate, ocean or other relevant campaign areas.
• Fluency in a relevant second language.
• Experience working in or with partners from the Global South.

Benefits:

• Generous annual leave that increases with service.
• Hybrid working and flexible hours.
• Private healthcare package.
• Employer pension contributions that grow with length of service.
• Office locations in Bath and London with excellent facilities.
• Cycle-to-work scheme.
• Strong professional development and career progression opportunities within a fast-paced, global NGO.

Application Instructions:

To apply, please send your CV and a 1-page cover letter to the email address provided. Please let us know where you saw the role advertised in your application.

Closing date for applications: 8 December 2025

Only shortlisted candidates will be contacted.

Candidates must have the legal right to work in the UK.

Diversity Statement:

EJF is an equal opportunity employer, committed to creating a diverse and inclusive environment. We strongly encourage candidates from underrepresented backgrounds in the environmental sector to apply. If you feel you would be a good fit for this role but are unsure if you meet every requirement, we still encourage you to apply.

The Soil Association is the UK’s leading charity working with people and nature to transform the way we eat, farm and care for the natural world. Founded in 1946, we’ve been at the forefront of pioneering organic and sustainable practices for nearly 80 years. With a turnover of £25 million, around 380 staff and a structure that includes two trading subsidiaries and a sister charity, we are a dynamic organisation with national reach and international influence. Together, we are a force for nature.

We’re now looking for a Development Director to help us deliver even greater impact. Reporting to our Group Chief Executive as a core member of our Leadership Team, you’ll lead our charitable income generation strategy, growing existing streams and developing new ones across membership and regular giving, philanthropy, trusts and foundations, statutory funding and corporate partnerships. You’ll shape compelling propositions that inspire funders and supporters, ensuring coherence between charitable and commercial income streams across the group.

Key responsibilities include:

• Developing and delivering a fundraising strategy that supports our mission and growth objectives.
• Leading and inspiring high-performing fundraising and supporter development teams, setting clear objectives and driving results.
• Designing and delivering compelling fundraising propositions and supporter journeys, working closely with Marketing & Communications.
• Building and nurturing relationships with major donors, trusts, foundations and corporate partners.
• Working collaboratively with other Directors and our Development Board to identify fundable opportunities aligned to our impact priorities.
• Ensuring compliance with fundraising regulations and best practice.

We’re looking for someone who brings strategic fundraising leadership, a collaborative and people-centred approach, and the ability to navigate complexity with clarity and confidence. You’ll have a track record of delivering significant income growth across multiple streams, experience of leading teams, and the ability to craft transformative strategies. You’ll be motivated by our values and excited by the opportunity to play a lead role in enabling us to shape a better future for people and planet.

For further information or to apply, please click through to our recruitment microsite where you will find further details on the role and recruitment process. If you have any queries please contact our recruitment partner, James Stephens, Director, Morgan Law. Application will be via CV and Supporting Statement. The Closing Date for applications will be 11pm on Monday 8th December 2025.

To lead and deliver Richmond CVS’s support services for voluntary, community and social enterprise (VCSE) organisations across the borough. This includes providing high-quality advice, training, and development support, alongside managing key projects and coordinating external consultants.

The role is central to strengthening the VCSE sector, with a focus on organisational development, fundraising, and governance. It also involves working closely with statutory partners including Richmond Council and the South West London Integrated Care Board (ICB), ensuring that VCSE organisations are well-positioned to engage with and influence local systems.

The postholder will also lead the design and delivery of new initiatives, including externally funded programmes, and will have the opportunity to shape and evolve the role in response to emerging needs.

Key Responsibilities

Service Delivery & Development

Provide tailored advice and support to VCSE organisations on governance, fundraising, income generation, and strategic planning.

Lead the development and delivery of training programmes, workshops, and resources.

Support organisations to strengthen their legal structures, policies, and compliance.

Promote inclusive and accessible service delivery.

Leadership & Strategy

Provide strategic leadership for RCVS’s capacity building and project work.

Contribute to organisational strategy and planning.

Represent RCVS at external meetings, networks, and partnerships, including with statutory bodies.

Project & Programme Management

Manage capacity building projects, ensuring delivery on time, within budget, and to agreed outcomes.

Monitor and evaluate project impact, producing reports for funders and stakeholders.

Lead the development and delivery of consultancy projects, including scoping, contracting, and oversight.

Manage relationships with external consultants to ensure quality and consistency.

Line Management

Lead and support a small team, coordinating workplans and fostering collaboration.

Support staff development and performance

Partnerships & Stakeholder Engagement

Build and maintain relationships with local partners including Richmond Council, South West London ICB, local and national funders, and other infrastructure bodies.

Facilitate networking and collaboration across the VCSE sector.

Act as a key point of contact for external engagement and partnership development.

Encourage digital innovation through partnerships and shared learning.

Operational & Financial Oversight

Contribute to budget planning and financial monitoring for capacity building and project work.

Lead on income generation for RCVS’s development work, including identifying funding opportunities, contributing to bids and contracts, and managing funded programmes.

Ensure compliance with relevant policies and procedures, including safeguarding, data protection, and health & safety.

Harris Hill is delighted to be working on behalf of a respected charity that provides compassionate support to children, young people, and families facing some of the most difficult moments in life. We are seeking an experienced Executive Assistant to provide dedicated, high-level support to the CEO and Senior Leadership Team, and to play a central role in the smooth running of governance and organisational operations. This is an important and trusted role at the heart of an organisation making a profound difference in its community.

The post is offered on a permanent, part-time basis (four days per week) with hybrid working (two days a week spent in the office). We are happy to explore a five-day pattern with shorter working hours. Please note that there will be occasional evening work (once a quarter) to support Board meetings.

In this position, you will act as the key link between the CEO, Board of Trustees, senior colleagues, and external partners. You will manage the CEO’s diary, communications, briefings, and priorities, ensuring they are fully prepared and able to operate effectively in a busy, fast-paced environment. You will lead the coordination of Board and Committee meetings, overseeing agendas, papers, logistics, minute-taking, and follow-up actions, ensuring governance processes are efficient, compliant, and support strategic decision-making. The role also supports senior leadership with project coordination, reporting and monitoring of strategic objectives, and ensuring smooth information flow across the organisation.

The successful candidate will bring significant experience of providing high-level executive support within a complex organisation and will be confident liaising with senior stakeholders with professionalism, discretion, confidentiality, and sound judgement. You will be highly organised, proactive, and able to anticipate needs before they arise. Strong written communication skills are essential, particularly in preparing reports, papers, and accurate minutes. This role would suit someone who combines emotional intelligence with diplomacy, a calm and solutions-focused approach, and the ability to build trusted relationships at all levels. An understanding of good governance and/or experience supporting Boards or committees would be highly beneficial.

To apply, please submit your up-to-date CV by the 23rd of November 2025 at 23:59. Shortlisted candidates will receive the full job description and be asked to provide a tailored cover letter. As applications will be reviewed on a rolling basis, we encourage early submissions.

Please note, only successful applicants will be contacted with further information.

As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

The Soil Association is the UK’s leading charity working with people and nature to transform the way we eat, farm and care for the natural world. Founded in 1946, we’ve been at the forefront of pioneering organic and sustainable practices for nearly 80 years. With a turnover of £25 million, around 380 staff and a structure that includes two trading subsidiaries and a sister charity, we are a dynamic organisation with national reach and international influence. Together, we are a force for nature.

We’re now looking for a Group Finance & Resources Director to help us deliver even greater impact. This is a pivotal role at the heart of our group. Reporting to our Group Chief Executive as a core member of our Leadership Team, you’ll lead our finance, HR, IT, digital transformation, governance and facilities functions, ensuring they are future-focused and aligned with our mission. More than that, you’ll play a key role in investment planning, opportunity appraisal, and performance reporting, helping us make the right decisions across a diverse and entrepreneurial portfolio of work.

Key responsibilities include:

• Providing strategic financial leadership and investment advice to the Group CEO and Board, ensuring decisions are informed by both financial and impact considerations.
• Leading and developing high-performing teams across finance, HR, IT, digital transformation, governance and facilities.
• Overseeing integrated annual and multi-year planning, budgeting and financial scenario modelling across the group.
• Supporting and challenging senior leaders across the Soil Association group to drive performance and deliver coherent, sustainable plans.
• Ensuring robust governance, legal compliance, risk management and the effective delivery of shared services across the group.

We’re looking for someone who brings strategic financial leadership, a collaborative and people-centred approach, and the ability to navigate complexity with clarity and calm. You’ll be a qualified accountant with experience at executive level, ideally in a group structure or multi-entity environment. You’ll understand organisational governance, be confident in investment appraisal and risk management, and bring a track record of leading high-performing teams through change.

This is not a role for someone who wants to be in the back office. We want you to be at the heart of our decisions, motivated by our values and excited by the opportunity to play a lead role in enabling us to shape a better future for people and planet.

Our recruitment partner, James Stephens at Morgan Law, is supporting us with this appointment process. For further information including a full recruitment pack with details of the role and recruitment process, please click through to our recruitment microsite using the 'Redirect to Recruiter' button. 

You will support on the delivery of projects focused on ensuring our volunteers receive an exemplar end-to-end volunteer journey, volunteers will feel welcomed and go on to talk positively about volunteering. No matter who or where they are or what they do, your work will ensure people find meaningful opportunities and continue to support our work.

You will facilitate the recruitment, training, induction, support and ongoing development of volunteers and support colleagues to manage their volunteers. You will use your excellent interpersonal skills and creativity to inspire volunteers across the charity, while ensuring that we uphold the highest standards in volunteer management.

Key Accountabilities:

• Support the safe recruitment, induction, support and ongoing development of volunteers across the charity, carrying out references and DBS checks.
• Manage Missing People’s Volunteer Management System, ensuring all records are accurate and up to date.
• Support staff in the management of their volunteers, including providing problem solving advice and support in performance issues.
• Recognise and report any safeguarding concerns

About you

You must have the right to work in the UK. The person specification in the job description provides full details of what we are looking for, and this includes:

Experience

• Experience of recruiting, inducting and managing volunteers;
• Experience of successfully engaging with volunteers who are based remotely.
• Experience using Volunteer Management Systems e.g. Volunteero.

Abilities, Skills and Knowledge

• Excellent inter-personal skills and the ability to support new projects and initiatives, working collaboratively with colleagues;
• Ability to support others to implement effective volunteer management processes, e.g. recruitment, selection and volunteer support;
• Confident IT skills, particularly with Microsoft Office packages;
• Excellent time management and organisational skills, including keeping accurate and comprehensive records;
• Sound knowledge of volunteering good practice.

About Missing People

Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat. We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year. Missing People aims to put people with lived experience at the heart of our work, amplifying their voices to achieve change. Working for Missing People means living our values. It’s a place where people are encouraged to ‘let fly’ so you can ‘make things happen’. We know you’re more than just a job title, and ‘be human’ is an important value here.

Please find attached a detailed job description and person specification, a letter to applicants from the line manager, and a summary of Missing People's Achievements 2024.

Closing date: 23:59 on 30 November 2025. We reserve the right to close the advert early if we have sufficient interest.
Interviews: 8 December 2025
Start: January 2026.

Please ensure you include your CV and a brief covering letter explaining how you would be a good fit for this role.

Location: Mortlake
Contract Type: Permanent
Hours: 35 per week, some out of office hours work will be required
Salary: £29,000 per annum
Benefits: Missing People offers the below benefits: • 28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional annual leave days awarded on length of service*• Company pension contribution• Life insurance (3 x salary)*• Employee Assistance Programme (EAP) including 24/7 support helpline• Interest-free Season Ticket Loans*• Additional maternity pay and leave*•Additional paternity pay*• Additional sick pay* *available after probation period passed

You may also have experience in the following: Volunteer Management, Volunteer Coordinator, Charity, Charities, Volunteer Programme Lead, Volunteering, Volunteering Officer, Volunteering Coordinator, Volunteer Engagement, Voluntary Sector etc.

REF-224 945

The Sales and Insights Manager leads on the management and development of the CRM database and ticketing system (Tessitura). They are responsible for reporting and in-depth analysis of sales and data with the aim of better understanding our audience and delivering creative, data led, and results driven marketing campaigns.

Application deadline: 12PM, Monday 24th November 2025
Interviews will take place: The week commencing 1st December 2025
Second Round Interviews will take place: The week commencing 8th December 2025

The Marketing & Communications team is crucial to the success of the Almeida’s ambitious vision and the strategic priorities for the team include:

• Build and manage the brand of the Almeida Theatre across London, the UK and internationally.
• Take a strategic and data first approach to marketing and promoting the Almeida and its work in order to deliver income targets in excess of £3 million in ticket sales each year.
• Build and diversify the audience who experience our artistic programme and increase engagement levels among those currently least engaged in arts and culture.
• Engage with a significantly bigger audience than current ticket purchasers, curating a cultural conversation predominantly through the creation and distribution of digital content.
• Develop a segmentation strategy for audiences based on insights from our CRM system (Tessitura).
• Generate additional income from growth of the Almeida Membership and the promotion of auxiliary sales.

Key Responsibilities:
CRM:

• Lead on management of Almeida’s central CRM database, Tessitura, and act as principal point of contact with Tessitura for all system maintenance, development, and upgrades.
• Work closely with the Marketing and Development teams to maximise the use of our CRM systems and ensure they are fit for purpose and align with the goals of the organisation.
• Ensure the CRM provides an effective sales funnel and is an efficient sales process.
• Work with the Box Office Manager to set up on-sales for new productions and events.
• Update the information and content in TNEW (online booking system), working Box Office Manager to ensure a smooth sales path.
• Work with the Development team to enhance our insight into current and prospective supporters. In particular, working to support Membership recruitment and retention, to encourage donations.
• Work with the Marketing Manager to produce audience segmentation strategies.
• Help troubleshoot queries or issues, related to Tessitura filtering those that cannot be resolved internally through to the Tessitura support.
• Provide support to all of the key departments within the Almeida which generate and use data, including set up of users, and provide training as required.
• Be a key part of the Almeida’s GDPR team ensuring all our data collection and processing complies with all current and future data protection legislation.

Sales, Insights and Data:

• Compile and deliver sales reports and analysis to relevant departments across the organisation, including senior and executive leadership, tailoring reports to suit a range of requirements.
• Monitor ticket inventory and introduce strategies for managing ticket holds.
• Provide up-to-date data analysis and reporting on marketing activities to help improve the effectiveness of campaigns.
• Use sales data analysis to advise the Director of Marketing and Communications on ticket pricing strategies.
• Manage our digital audience survey (Survey Monkey) and Arts Council data collection platform (Illuminate), collating and reporting on the results and evaluation of campaigns and audiences.
• Help guide the Almeida’s audience development strategy through customer research and data analysis relating to existing and new audiences.
• Support other departments with data collection and analysis.

Other duties:

• Be jointly responsible for the accuracy of all marketing communications, maintaining the theatre brand at all times, and advocating for this across the organisation.
• Support the Marketing Manager with digital advertising.
• Help to develop and deliver marketing strategies to increase income from auxiliary sales such as merchandise and Almeida Café & Bar.

Person Specification

• Enthusiasm for theatre and the work of the Almeida.
• Significant experience of CRM and ticketing systems, ideally Tessitura.
• Digitally and technologically fluent, with understanding of relevant software and systems.
• Knowledge of in-depth ticketing data-analysis and reporting techniques.
• Highly numerate, with an interest in data and statistics.
• Experience of driving forward key audience development objectives.
• Strong attention to detail.
• A creative thinker, problem solver and confident decision maker.
• Excellent verbal and written communications skills.
• Ability and confidence in managing relationships with both internal and external stakeholders.

Equality, Diversity and Inclusion
We want to create and sustain a productive, diverse and inclusive working environment. We ask everyone who works with us to champion this ambition and embed it in their day-to-day work being at the heart of our Actions for change: Equality, Diversity and Inclusion Policy and monitored through our Action Plan.

Environmental Sustainability
We aim to be an environmentally sustainable organisation and ask that our all our teams work to support this. In doing so we are seeking to promote efficient and sustainable practices that create
minimal impact. This is outlined in our Environmental Sustainability Policy and tracked in our annual action plan.

Remuneration and Hours:
Salary: £41,000 per annum
Holiday: 25 days per annum
Probationary period: 3 months
Notice period: 3 months
Pension: As part of auto-enrolment you may be eligible for NOW pension. The Almeida contributes 3% of basic salary to a stakeholder pension scheme (Scottish Widows), following 6 months’ service and successful probationary period.
Other Benefits: theatre ticket subsidy scheme, season ticket loan, theatre tickets, staff discount in the Almeida bar and other local amenities.
Location: This position is based at the Almeida’s administration offices at 108 Upper Street, London N1 1QN. There will also be the opportunity to work remotely.

For a job description and details of how to apply please visit our website.

Regional Manager – Greater Manchester

Fixed term contract for 6 months, continuing subject to funding.

Organisation: One Million Mentors (1MM)
Location: Greater Manchester (hybrid working)
Reports to: Head of Delivery

Help us shape a million brighter futures.

At One Million Mentors (1MM), our mission is simple but powerful — to connect one million young people with one million life-changing mentors. We’re growing fast, and we’re looking for an ambitious, relationship-driven Regional Manager to lead our impact across Greater Manchester.

�� What You’ll Do

You’ll lead the delivery of our mentoring programmes across the region — building partnerships, recruiting mentors and mentees, and ensuring every match has a lasting impact.

• Establish 150+ new, high-quality mentoring matches each quarter.
• Lead 1MM’s expansion across Greater Manchester by building partnerships with local employers, councils, schools, colleges, youth charities, and community organisations.
• Use the 1MM digital platform to manage matching, reporting, and user support.
• Ensure all mentoring activity meets quality assurance KPIs.

�� Who You Are

You’re an energetic connector and organiser who thrives in a fast-paced, target-driven environment — someone who believes deeply in the power of mentoring and social action to change lives.

You’ll bring:

• Programme development experience at management level, including regional planning and event delivery.
• A track record of working to ambitious targets in a performance-focused environment.
• Proven outreach and engagement skills to secure new partnerships.
• Ability to deliver or facilitate programmes, including recruitment against challenging targets.
• Excellent relationship management, including working confidently with senior stakeholders.
• Very strong spreadsheet and IT skills (especially Google Sheets and MS Excel).
• A confident, self-motivated approach, maintaining high standards and focus even in changing circumstances.
• A genuine passion for mentoring and social impact.

�� Why Join Us?

• Be part of a national movement empowering young people through mentoring.
• Work within a passionate, purpose-driven team that values collaboration and innovation.
• Enjoy hybrid working, flexibility, and opportunities to grow.
• See the tangible difference your work makes every single day.

�� Ready to lead mentoring across Greater Manchester?
Join One Million Mentors and help us create one million mentoring moments that matter.

For details on how to apply please see the Job Pack attached.

Applications that do not have a cover letter will not be considered.

Interviews will be held on Tuesday 2nd December over MS Teams.

Location: Liverpool - Citizens Advice offices

About the Role

Citizens Advice Liverpool is looking for an experienced and proactive HR Business Partner to lead the delivery of a high-quality, people-centred HR service that supports our staff and the organisation’s strategic objectives.

Working closely with the Chief Executive and senior leadership team, you will provide expert HR advice across the full range of employment issues, including employee relations, organisational change, and workforce development. You will also line-manage the HR Assistant and oversee the smooth running of HR processes and systems.

This is a varied and influential role in a small HR team, combining strategic input with hands-on delivery. You will help shape CAL’s people strategy, lead on complex employee relations cases, and ensure compliance with employment law and Citizens Advice policies. You will also play a key role in developing line managers’ confidence to handle HR issues effectively.

You’ll lead or advise on projects such as restructures, redundancies, TUPE transfers, and policy development, and contribute to staff wellbeing and engagement initiatives.

Requirements

We’re looking for someone who:

• Has at least two years’ experience in a standalone or business partner HR role providing both strategic and operational HR advice
• Is ideally CIPD Level 7 qualified, or able to demonstrate equivalent professional HR experience
• Has strong, up-to-date knowledge of employment law and HR best practice
• Has experience managing or advising on complex employee relations cases (disciplinary, grievance, capability, absence)
• Has successfully supported or led organisational change projects such as restructures, redundancies, or TUPE
• Can build trusted relationships with senior managers and staff across the organisation
• Is proactive, organised, and confident delivering high-quality HR advice in a fast-paced environment

About us

What we offer

• A supportive, values-driven organisation committed to learning and staff wellbeing
• 35 days annual leave including bank holidays with additional leave days for longer serving staff
• Employer pension contribution of 3%
• Employee Assistance Programme and wellbeing initiatives
• Cycle to work scheme
• Lifestyles Gym Membership (20% corporate discount)
• Enhanced maternity, paternity and adoption leave pay

We are looking for a dynamic and empathetic Member Engagement Manager to join our team. This will be a key role in building strong relationships with our members and driving long term engagement.

The British Association for Behavioural & Cognitive Psychotherapies (BABCP) is the lead organisation for Cognitive Behavioural Therapy (CBT) in the UK and Ireland.

We are a growing organisation which aims to improve the mental health of people across the United Kingdom and the Republic of Ireland, through furthering research and good practice in CBT and related professions.

We have more than 25,000 members across the UK, Ireland and overseas, and a growing staff team, who work remotely.  Our members are part of geographical branches and Special Interests groups. A key part of the Member Engagement Manager role will be to build and support a framework for this network and the individuals who make it up.

Ideally, we need someone who is a strong communicator with excellent relationship building skills, who will manage initiatives to listen to our members, create meaningful connection and ensure members feel valued.

The role will be home-based, with requirements to travel to meetings across the UK and Republic of Ireland to support the work of the branches and sigs as well as attendance at twice yearly staff meetings

What we offer

- A supportive an inclusive team environment

- Flexible working

- A generous annual leave allowance of 30 days plus bank holidays

- Employee Assistance Scheme

How to apply

Send an up-to-date CV with a covering letter of no more than two pages no later than 28th November 2025. Interviews will be held on 12th December 2025

The covering letter should set out how you meet each of the criteria from the person specification that are marked with “Application”.