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The Housing Contracts & Supplier Manager is responsible for overseeing the procurement, performance, and management of contractors and suppliers that support the Church of England Pensions Board Housing Department working in collaboration with the NCIs procurement team. The role ensures services are delivered safely, compliantly, cost effectively and to a high standard, while supporting contract owners across the housing service and driving supplier performance and value for money.
The Housing Contracts & Supplier Manager leads the management of supplier relationships, contract performance, procurement activity and service delivery across the Church of England Pensions Board Housing Department. The role plays a key part in ensuring that property maintenance, construction, specialist services and other housing-related contracts are effectively procured, managed, and monitored to deliver excellent outcomes for residents and the organisation.
Working closely with internal stakeholders, contractors, suppliers, procurement colleagues and finance teams, the postholder is responsible for overseeing the full contract lifecycle, from procurement and mobilisation through to performance management, renewal and contract closure. They ensure compliance with regulatory, health and safety, governance and cyber security requirements, while maintaining accurate records and providing robust reporting and performance analysis.
The role provides expert support and guidance to contract owners across the Housing Department, helping to deliver consistent contract management practices, effective supplier governance and best value outcomes. It also manages contractor performance through KPIs and SLAs, monitors budgets and expenditure, reviews invoices and contract variations, and identifies opportunities for service improvement and procurement efficiencies.
As a commercial lead within the Housing Department, the Housing Contracts & Supplier Manager builds productive supplier partnerships, manages risks, supports compliance obligations, and contributes to the delivery of safe, high-quality housing services for retired clergy and their families across England.
The closing date is 29th September at 23:55.
Contract Management & Service Delivery
Manage mobilisation and demobilisation of contracts with suppliers, including building relationships with suppliers and maintaining a register of specialists, suppliers and contractors in partnership with the central NCI procurement team.
Responsibility for procurement and management of ad-hoc contractors and other suppliers across our housing portfolio.
Support end to end contract management for all contract owners across the Housing Department
Ensure services are delivered safely, on time, within budget, and in line with policies and regulatory requirements.
Manage and maintain the list of approved property fixtures and fittings for residents to choose from
Maintain accurate contract and supplier records, supporting audits and reporting.
Oversee contract lifecycle administration, including renewals and variations, and ensuring ongoing compliance with NCI cyber security, ensuring up to date copies of insurances and compliance documentation for suppliers are on record and data management policies and best practice
Support quality assurance processes and ensure compliance with relevant standards and legislation.
Work with internal teams to manage risks, resolve issues, and meet statutory obligations.
- Champion the Board's Safeguarding policy and procedures because safeguarding is everyone's responsibility.
Financial Oversight
Monitor contract spend, supporting budgets and ensure value for money.
Review and approve invoices, variations, and payments in line with finance and housing systems
Systems & Reporting
Monitor contractor performance against KPIs, SLAs, and contractual obligations, taking corrective action where required and considering if longer term arrangements would be beneficial.
Maintain accurate data and produce performance reports including customer satisfaction surveys, benchmarking and trend analysis (type of works and expenditure) and provide insight to support decision making.
Work collaboratively across Housing, Procurement, and Finance to support effective service delivery.
You are a highly organised and commercially minded contracts professional with experience managing suppliers, contractors, and service delivery. You have strong stakeholder management skills, a keen eye for detail, and a proven ability to ensure contracts deliver high-quality, compliant, and cost-effective outcomes. You are a collaborative team player who can build positive relationships, solve problems proactively, and use data and insights to drive continuous improvement.
The Church of England’s vocation is and always has been to proclaim the good news of Jesus Christ afresh in each generation to the people of England.



About the Role
Jesuits in Britain is looking for an IT Coordinator to keep our technology running smoothly, based at our head office in Mount Street and supporting the wider Province. You'll be the first point of contact for IT issues, the administrator of our Microsoft 365 environment, and a steady, patient guide for colleagues who need help but don't speak "tech." Good judgement, flexibility and a genuine sympathy for our mission matter as much as technical skill.
The right candidate will be technically qualified in IT coordination and supervision, with the flexibility to adapt to the changing needs of Jesuits in Britain and to take on the administrative tasks that come with the role.
Key Responsibilities
Technical
· Oversee head-office IT devices to include desktops, laptops and servers.
Ensuring anti-virus, Windows & HP Hardware updates are installed and running correctly. Monitoring of all licensing.
· Purchase and install of additional software as required.
· Asset tag and maintenance of warranties and care packs.
· Replace or upgrading where necessary.
· Act as first point of contact for IT issues in the head office (hardware and software) and respond to IT needs from across the Province.
· Judge when an issue needs paid technical support, and commission that support where appropriate.
· Purchase, maintain and upgrade of IT software and hardware for Jesuits Communities and Works.
· Administer the Microsoft 365 Licences Province-wide for three domains.
o Issuing and maintaining email addresses for Jesuits and lay staff across the province. To include subscriptions upgrades where appropriate.
o Removal of emails or shared mailboxes where appropriate.
o Troubleshooting email account issues from the basic through to more extreme, such as data or email hacking. Actioning safety procedures, if necessary, when breaches of security are found.
o Reconciling around 500 Microsoft subscription charges, where applicable and recharging to the appropriate Communities or Works in the internal quarterly accounts.
o Initiating and troubleshooting Multi-Factor Authentication on all accounts and including a 2-year retention policy.
o For heightened security, enforcing Conditional Access for head office members when travelling abroad to permit email access in specified locations.
· Supervise of the head-office cloud-based environment, sharing data with Teams and ensuring all cloud-based data is correctly backed up.
· Help compile, with consultation, the head-office/Province IT Policy Handbook with updates as and when required.
Administrative
· Process purchase orders and invoicing for the Communities and Works, and produce reconciliation reports for recharging in the internal quarterly accounts.
· Contact and supervise our work with IT provider. Reconcile IT provider’s maintenance charges and recharge to Province Communities and Works in the internal quarterly accounts.
· Reconcile the IT Credit Card.
Professional
· Stay current on relevant trends, such as AI and cybersecurity, and bring recommendations to the team where needed.
Person Specification
· Excellent computing/IT qualifications & skills, to include administrative experience within the Microsoft 365 portal
· Excellent experience in putting computing skills into action
· Sympathy with the mission of Jesuits in Britain, as a religious and charitable organisation
· Good communication skills in explaining technical IT matters to lay practitioners
· Good administrative skills in keeping records and administering invoicing and recharging
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
RISE strives for a world where people can lead safe, purposeful lives as a result of better relationships within families and communities; where harmful behaviour is marginalised and fewer people, are victims of crime. In order to create safe communities, RISE empowers people to break their cycle of harmful behaviour. RISE’s programmes challenge attitudes and facilitate long-lasting behaviour change and are driven by the belief that people, including children and young people, can make better decisions, given the right support. RISE are specialists in designing and delivering evidence-based, transformative behaviour change courses within the criminal justice system and wider community.
DRIVE aims to reduce the number of adult and child victims of domestic abusive by disrupting and changing perpetrator behaviour and maintain effective risk management of high risk, high harm perpetrators.
DRIVE is currently being expanded into Northamptonshire. The RESPECT, Safe Lives, Social Finance-led project sees RISE collaborate with Northants, statutory agencies such as the police, probation service and children's social care and local specialist agencies to challenge the behaviour of high-risk perpetrators of domestic abuse. The focus of DRIVE is to hold the perpetrators to account, rather than expecting punitive measures of uprooting the victim and children from their family, community and schools to be the solution; thereby allowing the perpetrator to move from one victim to the next.
Key Accountabilities
Statement of the main areas of responsibility
The DRIVE Service Manager will be responsible for mobilising the expansion project across Northamptonshire, working closely with the Drive Central Team.
The DRIVE Northants Team (Case Managers and Advance Practitioner) will develop and co-ordinate an individual, multi-modal intervention plan for each Service User, which will incorporate support and/or disruption strategies; a pro-active approach to Service User engagement and commitment to working towards attitudinal and behavioural change, whilst keeping the victim’s safety central to any interventions implemented. The Service Manager will seek to ensure this role is carried out fairly and take organisational responsibility for risk.
The DRIVE Service Manager will work collaboratively with the wider London DRIVE Team, and line manage DRIVE Northants Case Managers and Co-ordinators.
Management and Development:
· Provide each Case Managers with monthly Case Management Supervision.
· As part of the monthly Case management supervision process, Case Managers should be given the opportunity to discuss Service User cases; exploring concerns, reviewing assessment decisions and developing a collaborative individual intervention plan.
· Ensure that the service is managed in accordance with its governing documents from the DRIVE case management manual.
· Provide annual appraisal and regular support and supervision reviews to ensure that great performance is recognised; and that poor performance, and welfare issues affecting performance, are addressed. Offering Clinical Supervision as necessary.
· Support, manage and develop Case Managers, promoting wellbeing and growth within their roles.
· Ensure Case Managers maintain safeguarding training up to date in line with local protocols.
· Ensure Case Managers attend all training delivered by RESPECT and other relevant training.
· Ensure that all safeguarding and critical incidents are reported in a timely manner following the appropriate protocols.
Management and Performance:
· Provide routine reports to the Project Director, funders and stakeholders so that they can assess the overall performance of the service.
· To ensure that the required data is recorded on the Drive case management system, so that the evaluation, performance management and service learning is maximised.
· Represent the service at local and national events; deliver training and presentations as appropriate in partnership with the Project Director.
· Contribute to the learning from the Drive Pilot through service reviews, working with the Drive Evaluators, supporting the Drive Partnership in addressing implementation and ongoing delivery
Strategic Management
· Develop and maintain links with other agencies, both as an individual and as a service; developing protocols, referral procedures, skills sharing and joint working with external partners as appropriate.
· Attend and partake the Domestic Abuse Perpetrator Panel (DAPP) and MARAC meetings.
· Develop and maintain effective links with other agencies, attending strategic and operational working groups as appropriate.
· Demonstrate a proactive approach to resolving barriers to achieving the Drive objectives with other professionals and services.
· Share best practice with other Drive Service Managers to further develop the role and the Drive project in general.
· Work with the Director, Practice Adviser, Steering Group and Drive Project Evaluators to maximise learning from the pilot sites and modify the model according to findings from data on what is proving effective.
· Develop and share ideas for service innovation, exploring options for implementation locally and informing the potential for national roll-out on conclusion of the pilot phase.
Recording and administrative tasks:
· Supervision sessions will be recorded on the Case Management Supervision pro-forma, and form part of the quality assurance and staff support and supervision processes as well as informing the personal and professional development of the Team leader Case Manager.
· Ensure that Team Leader and Case Managers’ files and records are accurate and complete, submitted at the appropriate data collection milestones and that both are kept and are in compliance with General Data Protection Regulations 2018 (GDPR), the UK Data Protection Act 2018 and meet IMR (Internal Management Report for Domestic Homicide Reviews DHR) recording standards.
· Maintain an accurate and secure audit trail of all relevant communication in compliance with GDPR 2018.
· Support Case Managers to use the Drive Project electronic case management system accurately and consistently for all their work.
General tasks:
· Be a strong advocate for RISE delivery, representing RISE and its strategic direction at key stakeholder events.
· Attend management meetings as directed by line manager.
Confidentiality and Information Security
· Adhere to the Data Protection and Freedom of Information Acts and comply with the terms of RISE’s Privacy, IT and Data protection policies, and that of our partners where relevant.
· Comply with security measures in accordance with RISE policies and our partner’s E-mail and Internet use.
Safeguarding Children and Vulnerable Adults
· RISE is committed to keeping children and vulnerable adults safe. Post holders with direct service user contact are responsible for promoting and safeguarding the welfare of children and vulnerable adults s/he is responsible for or comes into contact with. Post holders not in direct offender contact have a general responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.
Other duties
- Undertake other duties as may be required which are commensurate with the grade and nature of the post.
- Cover for other management posts as appropriate.
Knowledge, Skills, Abilities and Experience
The tools needed to do the role
Essential
- Evidence of sound strategic thinking
- Experience managing staff
- Sound knowledge and understanding of Domestic Abuse work and Rehabilitative Interventions.
- Experience of managing performance and a track record of improving team/unit performance
- Ability to review and analyse data and apply problem solving skills to improve performance
- Experience of working effectively across organisational boundaries
- Experience of managing successful projects
- Sound knowledge of the principles of Equal Opportunities, anti-discriminatory practice and valuing diversity
- Excellent communication skills – written, verbal and presentation
- Experience of managing budgets
- A strong understanding and experience of risk management
· Experience and knowledge of multi-agency liaison risk management.
· Experience of working with both Families, Children and Service Users.
· An Enhanced DBS Check is required for this role.
Desirable
· A relevant qualification, e.g Management or strategic leadership
The client requests no contact from agencies or media sales.
We're looking for someone with experience of verging or similar church support work to provide Maternity Cover for up to 12 months. Starting in December 2026 the successful applicant will be involved with major services and events marking the Centenary of both the Cathedral and Diocese of Portsmouth.
Good social skills are essential as is the ability to work as part of a team as well as on your own inititiave. The ability to work closely with and relate well to all Cathedral staff, ministry team, congregation, volunteers, visitors, and members of the general public will also be required.
The two Assistant Vergers and Precinct Officers (AVPOs) carry out a wide range of duties under the direction of the Head Verger and Precinct Manager. Work includes: the careful setting up and delivery of all liturgical matters; ensuring a welcoming, clean, and safe environment for all working in, visiting, or using the Cathedral and Cathedral House and precinct and ensuring the day-to-day smooth running of the Cathedral for all.
Essential experience and skills
- Sympathy with the Christian faith.
- At least one year’s experience as a church or cathedral verger or in a similar role.
- A flexible attitude and willingness to take on a range of duties including practical ‘hands- on’ work.
- Attention to detail and an ability to assess priorities including when under pressure.
- Understanding of liturgy or willingness to learn.
- Ability to be a good team player and work collaboratively with Ministry Team, staff and volunteers.
- Willing to work alone.
- Good administrative and IT skills.
- Good understanding of the importance of security, maintenance and health and safety.
- Good social and communication skills.
- Have an open and welcoming attitude to all including volunteers and members of the general public.
- A trained First Aider (or willing to be trained upon appointment to an appropriate level).·
- Ability to work flexibly over seven days and evenings including holiday periods.
Desirable experience
- A communicant member of the Church of England.
- Previous experience in a liturgical capacity.
- Experience of working in an environment where paid and voluntary staff work side by side.
- Experience of delivering events.
- Experience of caretaking duties.
Personal qualities
- Excellent interpersonal skills, in particular warmth, tact, diplomacy, discretion, and imagination.
- In sympathy with the ethos and aims of the Cathedral as a Christian organisation.
- Highly collaborative.
- Ability to lift and carry furniture, climb stairs, walk, and stand unaided for significant periods of time and work at height.
- Ability to work with senior level colleagues and with the general public.
- Committed to equal opportunities and inclusivity.
- Committed to upholding the highest standards of safeguarding practice.
Benefits of working at Portsmouth Cathedral:
- Generous leave allowance of 27 days (pro rata for part-time posts) plus all public holidays
- Employer pension contributions of 7%, 1% employee contribution
- Commitment to professional development and training.
- Cash health plan
Safeguarding. The Cathedral takes the safeguarding of children and vulnerable adults very seriously, and practices Safer Recruitment for all roles (both paid and voluntary). An enhanced DBS is required for this role, and face or online training will be required.
Portsmouth Cathedral is an Equal Opportunities Employer and a member of Inclusive Church.
Closing date for applications: 23.59 Sunday 11 October
Interviews will be held on Monday 19 October in person
Candidates invited to interview will be send a short application form and Confidential Declaration Form to complete.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Stop Domestic Abuse is a trauma informed organisation; the work we do to support those effected by domestic abuse may be triggering for those with past trauma. Please only apply if you are living free from abuse. If you’d like to talk to us about this, please get in touch.
Location: Southampton
Salary: £25,750 - £26,383
Hours per week: 37.5
Contract Type: Permanent
Reference Number: STOPDA837
Main Purpose and Scope of the Job:
Co-Ordinate an individual package of target hardening for clients using Stop Domestic Abuse services which is informed by a full risk assessment, the type and condition of the property and the needs and circumstances of the individual household.
Working collaboratively with existing target hardening schemes within the city including Southampton City Council’s Dove scheme and similar offers from other social landlords and The Blue Lamp Trust.
Participating and contributing in awareness-raising campaigns of domestic abuse issues locally in liaison with local multi agency partnerships, and to participate in training events.
Remaining up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.
Maintaining accurate and confidential records using our secure web-based case management database and contribute to monitoring information for the service by ensuring that evaluation information is properly recorded
What We Offer:
Time off and Flexibility:
-25 days’ annual leave plus bank holidays (Increasing with service)
-Birthday day off
-Child’s first day of school off
-Option to purchase up to 10 additional days’ leave per year
-Flexible and hybrid working
-Protected time of up to one hour each month
Family-Friendly Benefits:
-Enhanced Maternity, Paternity, Shared Parental and Adoption leave
-IVF Leave
Health and Wellbeing:
-Westfield Health Healthcare Cashback Plan (after probation)
-Westfield Health Personal Health Insurance (after 2 years’ service)
-Employee Assistance Programme
-Eye care vouchers
-Cycle to Work Scheme
About Stop Domestic Abuse:
Stop Domestic Abuse is a proud women-led organisation supporting victims and survivors of domestic violence and abuse across Portsmouth and Hampshire. Our vision is a world without domestic abuse, and we work to ensure that it’s ‘everyone’s business.’
We provide refuge and community-based support, delivering in a trauma-informed way for adults, children and young people, tailored to individual needs. Our 19 refuges offer safe, welcoming homes, and across our services we provide one-to-one support and group activities to help improve their safety and to meet others with similar experiences. We support children process their experiences and help regain a sense of safety.
Our UP2U programmes support those seeking to change abusive behaviours, and we also offer specialist support for victims of stalking. We also deliver training to professionals, including the hair and beauty industry, to recognise domestic abuse and connect people to specialist support services.
Our Values:
Equality, Openness, Honesty, Respect for individual dignity and diversity, Empowering women and children, and Care and Compassion – are at the heart of everything we do. By committing to these values, we aim to significantly improve the lives of those we support and work towards our vision of a world without domestic abuse.
Are you an analytical thinker and problem solver?
Do you have awareness of information security principles and their importance in protecting organisational information and services?
We’re recruiting for a Business Analyst to join us on an 18-month fixed term contract who will lead, coordinate, and deliver analysis activities across the Information Security and Technology Experience Programme, these include our Identity Governance and Data Centre Migration Projects.
Key deliverables through this contract include:
- Providing a complete set of approved business, functional and non-functional requirements, including user stories, acceptance criteria, use cases and traceability documentation for Identity Governance and Data Centre Migration projects.
- Completing As-Is and To-Be process maps, impact assessments, stakeholder analysis and dependency mapping that identify the people, process, technology and data changes required to support implementation.
- Providing a comprehensive analysis of business, technical, operational and data dependencies, identifying impacts across systems, users, applications and migration activities.
Working within both Agile and Waterfall delivery methodologies, you’ll play a key role in supporting the delivery of the programme, the processes, and the change management to leverage new capabilities.
Working arrangements
Please note this is an 18-month fixed term contract.
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
About you
With previous experience of working within a Business Analyst role, you’ll have previous experience of working within large organisations, able to implement change, and working with PRINCE2 and Agile SCRUM methodologies.
To be successful in this role you’ll also have the following experience and attributes:
- Experience of planning and designing analysis workstreams across project and product initiatives
- Experience of developing business cases for strategic change initiatives
- Experience of reviewing current business processes and working with stakeholders to define effective improvements
- Experience of eliciting business requirements using a variety of tools, to support design definition
- Experience of solution evaluation and performance analysis for continuous improvement
- Experience of systems and data analysis
An effective team player, able to support colleagues, suppliers and partners to deliver successful business change, you’ll be a strong problem solver, able to take a methodical and analytical approach.
You’ll also have excellent communication skills, able to articulate ideas clearly and be comfortable engaging with a range of stakeholders and focusing on generating the most value for the BHF.
Belonging at BHF
By embracing diversity and fostering an inclusive environment, we strengthen our ability to achieve our mission of saving and improving lives, ensuring our work reflects and serves the needs of every community across the UK.
To hear from our people, check outBelonging at BHF.
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.
Interview process
The interview process may take place in-person orvirtually viaMS Teams.
How to apply
It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.
Our recruitment processes are fair, accessible, andinclusive.BHFuse anonymous CV software as part of the application journey.
We support responsible use of AI to help shape your application. By applying for a role at BHF, you confirm that your application is authentic and reflects your own skills and experience, to ensure everyone is assessed fairly.
Should you need any adjustments to the recruitment process, at either application or interview, pleasecontact a member of the Recruitment team.
Our vision is a world free from the fear of heart and circulatory diseases.
The client requests no contact from agencies or media sales.
We’re looking for two reliable, practical and hands-on Caretaker & Facilities Assistants to help keep our Middlesbrough Youth Hub clean, safe, secure and welcoming for the young people, community groups and partners who use it.
This is a varied role combining cleaning, caretaking, building security and routine health and safety checks. You’ll help make sure the Hub is ready for everyone who walks through the doors – from maintaining high standards of cleanliness to opening and closing the building, carrying out safety checks and spotting and reporting anything that needs attention.
We’re looking for someone who takes pride in their work, is comfortable working independently and can be trusted to take responsibility for the building. You’ll need previous experience in cleaning, caretaking, facilities or a similar practical role and be happy to work flexibly, including some evenings and weekends.
The client requests no contact from agencies or media sales.
Purpose of the job
This is an exciting opportunity for those with strong relationship building skills looking to generate partnerships with businesses to deliver better futures for young people. This role focuses on identifying and securing new income generation opportunities with Corporate Partners.
You’ll work closely with the Corporate Partnerships Manager in researching and identifying potential new supporters, building our prospect pipeline, making first contact, and helping to develop and present tailored proposals.
While you don’t need to be an expert from day one, you will bring energy, curiosity, and great interpersonal skills, along with the ability to think strategically, work well within a team and effectively engage external stakeholders about the importance of UK Youth’s work.
Why work at UK Youth?
Every young person deserves a youth worker. UK Youth exists to make that a reality. Our vision is a society that backs every young person - through each spark, struggle and success.
As the UK’s national infrastructure body for youth work, we strengthen and champion a diverse network of youth organisations, unlock investment, shape policy and build the evidence base for what works. At a time of growing need and inequality of access, our work has never been more important.
We are entering an exciting new phase of our strategy - focused on long-term resilience, income diversification and a transformational Capital Appeal to develop Avon Tyrrell as a national centre of excellence for outdoor learning. Joining UK Youth means being part of an ambitious, impact-driven organisation committed to strengthening youth work for generations to come.
Key responsibilities
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Support the Corporate Partnerships team to secure income from new corporate organisations and achieve new business targets, including funding for outdoor learning.
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Identify new corporate opportunities to add to the new business corporate pipeline
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Pro-actively engage new businesses using a range of methods: e.g. networking at events, cold calls, emails, LinkedIn
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Lead on the completion of the due diligence process for new partnership opportunities.
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Support the development of warm relationships with prospective funders and find opportunities to engage them in the work of UK Youth
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With the support of the Corporate Partnerships Team, develop corporate bids, budgets and proposals, managing the process across different teams, cultivating strong relationships with internal and external stakeholders
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Support on the creation and presentation of high quality, persuasive funding bids to C-suite audiences and senior stakeholders
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Ensure all donations are accurately recorded and recognised, working closely with the finance team
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Ensure that the CRM is up to date and accurate at all times, including monthly updates of the pipeline report.
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Support the Corporate team to keep up to date with trends, research and data on fundraising and corporate partnerships, helping to inform long-term strategy.
Experience we're after
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Experience in a sales or corporate fundraising role.
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Proven track record of corporate partnerships fundraising/ securing sales targets from new organisations
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Experience of working in a busy and deadline-driven environment and achieving ambitious targets
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Experience negotiating, pitching and presenting to senior (C-suite) internal and external stakeholders
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Experience of using a donor database/ CRM system (eg. Salesforce, Microsoft Dynamics)
What we can offer you
We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:
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Flexible/Agile Working
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27 days annual leave (24 days + 3 days winter closure) plus bank holidays (pro rata for part time employees)
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Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity
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Other training available in support of your personal and professional development
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Pension scheme (currently UK Youth match employee contributions up to 5%)
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Membership of our life insurance scheme which would pay-out up to 4 times your salary
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Employee Assistance Programme to support employees both professionally and personally
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20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.
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IT equipment provided for the duration of contract
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CycleScheme and TechScheme
How to apply
If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.
Closing date: 5th October 2026 at 23:59
Interview Dates (In person at London Office): W/C 12th October
As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.
UK Youth is a leading charity with a vision that all young people are equipped to thrive and empowered to contribute at every stage of their lives.
The client requests no contact from agencies or media sales.
Head of Digital & Operations
Salary: £62,415 - £64,058.
Location: London – Hybrid Working.
Contract: Full-time (35 hours/week), Permanent
Line Manager: Director of People Operations and Assurance
Line Reports: Digital Delivery Lead, Operations Manager, Organisational Strengthening Manager, Data Manager
About Start Network
Start Network is a global network of over 150 local, national, and international NGOs. We act as a catalyst for system-level change to improve the efficiency, effectiveness, and ethics of humanitarian action. By devolving power, resources, and decision-making to locally led networks and hubs, we build early financing systems and community-led solutions that anticipate and respond to crises.
The Role
We are seeking a strategic, forward-thinking Head of Digital & Operations to lead our operational and digital systems. You will oversee the continuous improvement of our infrastructure, ensuring our programme teams, local hubs, and network members have scalable, compliant, and user-centred support.
As Start Network’s senior digital sponsor, you will own our digital and data roadmap, embed cyber security controls, strengthen operational resilience, and drive cross-organisational transformation.
Key Responsibilities
- Strategic Leadership: Lead the Digital and Operations function, oversee its budget, sit on the Senior Management Group, and advise the Senior Leadership Team and Board Committees.
- Digital Strategy & Governance: Own the technology, data, and digital strategy. Provide senior oversight of digital architecture, system integrations, AI/automation ethics, GDPR, and cyber security.
- Operations & Resilience: Evolve the organisation's operating model. Oversee frameworks for procurement, travel, security, facilities, and business continuity planning.
- Programme Operations: Oversee the operational support models for key funds and initiatives (Start Fund, Start Ready, anticipatory action). Provide senior decision support on complex issues including hosting, compliance, safeguarding, and donor requirements.
- Team Management: Line-manage, coach, and develop a high-performing team of specialists while fostering an inclusive, values-driven culture.
- Rota Responsibilities: Participate in a weekend and holiday rota for smooth programme delivery (Start Fund/Start Ready) and on-call travel/security support.
Essential Criteria:
- Proven experience leading large-scale digital and operational transformations in complex, multi-stakeholder organisations.
- Expertise in technology strategy development, cyber security, IT service management, and modern digital architecture.
- Demonstrated ability to build strong data governance, reporting, and insight capabilities.
- Experience designing multi-geography operational frameworks, policies, and risk mitigation strategies.
- Strong leadership track record in change management, stakeholder influence, and team coaching.
Desirable Criteria:
- Background in the humanitarian, international development, or charity sectors.
- Experience working with Board committees, executive teams, and managing complex third-party vendor relationships.
- Proficiency in Start Network working languages in addition to English.
Travel
This role involves up to 4 weeks of international travel per year to conferences, Start Network hubs, or countries of operation.
Timeline:
- Applications close on Monday 5th October.
- 1st Stage Interviews scheduled for w/c 12th October.
To apply for the role or for an informal discussion, please reach out to Daniel Kelner at Goodman Masson, who are our exclusive recruitment partner for this position:
About the role:
Feeling safe shouldn’t stop mattering when the day team goes home. At St John’s Mansions in Islington, you’ll provide a calm, consistent and reassuring presence throughout the night, helping to make sure clients feel safe, respected and supported in their home. You’ll often be the first person someone turns to if something goes wrong overnight, so the way you respond can make a real difference.
As a Night Support Assistant, you’ll take responsibility for the safe and secure running of the service during your shift. You’ll manage access to the building, complete regular patrols and health and safety checks, monitor security, respond to safeguarding concerns and emergencies, and provide a first response to clients who need help. You’ll also support emergency placements where required and make sure significant incidents, concerns and actions are recorded clearly and handed over to the day team.
This is a role that calls for sound judgement, resilience and the confidence to stay calm when situations become challenging. At times you may be lone working, with buddy arrangements and SHP’s out-of-hours management support in place. Throughout your work, you’ll take a person-centred, psychologically informed and strengths-based approach, balancing safety and appropriate boundaries with dignity, choice and independence.
We have two Night Support Assistant opportunities available: one working four nights per week, Monday to Thursday, and one working three nights per week, Friday to Sunday, night shifts are 10pm - 08.15am. Whichever pattern you join, you’ll be part of the wider St John’s Mansions team, with regular supervision, training and opportunities to continue developing your knowledge and practice.
About you:
- Can build positive, respectful relationships with people from a wide range of backgrounds while maintaining clear and professional boundaries.
- Is calm, resilient and confident under pressure, able to assess what is happening, prioritise effectively and respond appropriately to incidents or concerns.
- Understands the importance of safeguarding, health and safety and recovery-focused support, including the ways substance use may affect people’s wellbeing and safety.
- Can work in a person-centred, strengths-based and psychologically informed way, supporting people to have choice and control wherever possible.
- Is comfortable working independently, staying alert throughout a night shift and communicating clearly through accurate records and effective handovers.
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing date: Sunday 27th September at midnight
Interview date: Tuesday 6th and Wednesday 7th October online via Microsoft Teams
Please note there will be a second stage interview in service in Islington for suitable candidates.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About You
You are a reliable, compassionate and calm individual who is committed to supporting vulnerable people. You are able to work independently during night shifts while remaining a supportive member of the wider team.
You communicate well, build positive relationships with residents and colleagues, and handle challenging situations in a professional and respectful manner. You are organised, attentive to detail and comfortable completing records, handovers and routine checks.
Most importantly, you are motivated to create a safe, welcoming environment and to support residents in developing confidence and independent living skills.
Main Purpose Of The Job:
This role is responsible for delivering a safe and supportive service to all residents living at O’Hanlon House during the night. The post holder needs to work alongside the day and night teams to ensure the effective delivery of high quality care, support and housing management according to Homeless Oxfordshire Policies and Procedures.
Main Areas Of Responsibility:
- Ensure the effective delivery of high quality care, support and housing management according to Homeless Oxfordshire policies and procedures.
- To be a supportive and effective part of the team working as part of a rota including nights and weekends. Maintain positive relationships with clients, relatives, carers, professionals, commissioners, contractors and the local community.
- Maintain a safe, clean and welcoming environment.
- To support and encourage clients to care for themselves and develop independent living skills.
- To assess and manage risk for individuals and in the service, making use of emergency services as required.
- Report any safeguarding concerns without delay in line with the charity’s policies and procedures.
- Comply with the charity’s health and safety standards.
- Manage challenging situations in line with procedures and to ensure the safety of yourself and others.
- Actively ensure security of the building through regular checks and monitoring of CCTV system.
- To carry out designated cleaning and laundry duties (and any other housekeeping tasks).
- To participate in handovers at the beginning and end of shifts, ensuring that information is properly recorded and passed on where appropriate and relevant and in a timely fashion.
- Ensure that IT systems are updated as required and concise record keeping is completed promptly.
- Ensure clients are aware of and support them to maximise their opportunity to be involved in Client Participation.
- To participate in the induction of and support new team members.
- To undertake any other duties that can be reasonably required to meet the operational needs of Homeless Oxfordshire.
- To undertake such other duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this position.
- To ensure that Homeless Oxfordshire’s Equal Opportunities Policies are complied promoted in carrying out duties of the post.
About Us:
We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!
Safeguarding Statement:
Homeless Oxfordshire is committed to safeguarding and promoting the welfare of all adults, children and young people who are at risk of harm and that come into contact with our services. We believe that all adults, children and young people have an equal right to protection from abuse, regardless of their age, race, religion, ability, gender, language, background or sexual identity and consider the wellbeing of the vulnerable adult, child or young person is paramount. As a result, we have a robust safeguarding policy to ensure everyone is treated fairly and a whistleblowing policy to enable people raise any concerns confidentially. We expect everyone (staff, trustees, associates, volunteers and anyone working on behalf of the Company) to share this commitment and read, understand and adhere to this policy and related procedures.
Equal Opportunities:
We employ people on the basis of their abilities. We strive to attract and develop talent that is representative of our clients and all sections of the society, and do not discriminate based on of age, faith, disability, race, gender, sexuality and socio-economic, regional or cultural background. If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.
Open To: People wanting to work weekends. This role is a shift and rota'd role that includes weekends, bank holidays, early and late days.
What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate.
We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Want to make a difference to people experiencing homelessness? Step into a meaningful role helping run one of our most important services.
The Programmes Executive plays a central role in making our weekly Drop-in a welcoming, well-organised and valuable space for homeless and vulnerably housed adults.
The Drop-in is the primary focus of this role. It is a hands-on operational and frontline position, with responsibility for helping the Drop-in run smoothly from preparation through to close. This includes managing deliveries and donations, ensuring the venue and kitchen are properly set up, organising resources, coordinating and briefing volunteers, working with security and overseeing the practical flow of the evening.
The role is about more than logistics. The Executive will be a key guiding presence in the space, helping to shape its structure, atmosphere and culture. They will be visible and approachable, build positive relationships with guests, anticipate and manage issues, support volunteers and help ensure that the Drop-in is calm, welcoming, safe and respectful.
The Executive will also listen to what is happening on the ground, identify what is working and what could be improved and feed this back to the wider team. They will help guests understand and access relevant RESTART LIVES programmes and opportunities. They will be an important part of the Programmes team, supporting essential data and reporting, researching and sourcing facilitators, helping with programme logistics, contributing ideas for new activities and opportunities for guests and attending selected sessions. As part of this, they will run or help to run some activities such as Zumba, film club and board games before the main Drop-in service. These provide another opportunity to build trusted relationships with guests and encourage engagement with wider support.
This is an energetic, varied and hands-on role, offering the opportunity to have a genuine and positive impact on the experience of our guests and the wider work of RESTART LIVES. If this sounds like the kind of role you’d enjoy and you think you could bring the energy, warmth and initiative we’re looking for, we’d be delighted to hear from you.
Please send your CV and a short cover letter (no more than half a page) explaining why you are interested in the role.
We will begin reviewing applications and interviewing as soon as possible and may close the advert early if we find the right candidate. If you think this role could be a good fit for you, we encourage you to apply as soon as possible.
Good luck - we look forward to hearing from you!
The client requests no contact from agencies or media sales.
The Learning and Communities Officer will help bring AmplifyChange's community of Grantee Partners together, creating opportunities for organisations and activists working on sexual and reproductive health and rights to connect, share their expertise and learn from one another.
You'll play a hands-on role in shaping and delivering AmplifyChange's learning and community offer. From building an active online community and hosting engaging digital learning sessions to supporting in-country convenings and developing accessible learning resources, you'll help create spaces where Grantee Partners can exchange ideas, build relationships and share what works.
You'll have the opportunity to connect with a diverse network of Grantee Partners, facilitators and technical experts across Africa, South Asia and the Middle East, helping people share their knowledge and learn from one another. You'll also work closely with colleagues across AmplifyChange to bring partner experience and learning into the organisation through Grantee Partner showcases, case studies, impact briefs and other engaging content.
This is a varied and creative role for someone who enjoys bringing people together and turning ideas and experience into engaging learning opportunities. You'll have the chance to experiment with different approaches to digital learning and community engagement, including the responsible use of AI-enabled tools, while helping us continually improve how we connect with and learn alongside our Grantee Partners.
AmplifyChange is a bilingual fund working in English and French, so professional-level written French and confidence speaking French are essential for this role.
MAIN RESPONSIBILITIES
Learning and Community Engagement
Create opportunities for Grantee Partners to connect, share their expertise and learn from one another, building an active and welcoming community across AmplifyChange's network.
- Develop and coordinate an annual learning and ommunity engagement plan in collaboration with AmplifyChange colleagues and partners, ensuring activities align with organisational priorities and Grantee Partner needs.
- Build an active and welcoming online community on Circle, creating opportunities for peer learning, collaboration, knowledge sharing and sustained engagement.
- Work with the Learning, Monitoring and Evaluation Manager, Grant Managers and other colleagues to ensure learning activities are shaped by Grantee Partner priorities, experience and expertise.
- Coordinate Grantee Partner showcases and internal learning sessions that strengthen staff understanding of the grant portfolio and partner organisations.
Learning Events and Programmes
Bring learning to life through engaging, inclusive and well-run online, in-person and hybrid experiences that enable Grantee Partners to connect, participate and learn together.
- Plan, coordinate, host and deliver high-quality online, in-person, and hybrid learning events, programmes, workshops dialogues and convenings.
- Coordinate event logistics, including scheduling, registration, speaker and facilitator liaison, accessibility, technology, and participant communications.
- Support the delivery of multi-day dialogues and convenings by managing behind-the-scenes operations, technical delivery, and participant support to create a positive and inclusive experience.
- Support the development of longer participatory learning programmes and, over time , their transformation into accessible digital learning courses
- Facilitate and host learning activities using Zoom, Microsoft Teams, livestreaming and other digital engagement platforms.
- Anticipate and manage? risks, contingencies and changing requirements to ensure effective and inclusive delivery
Communications, Content and Knowledge Management
Turn learning and partner experience into engaging, accessible content and resources that can be shared across AmplifyChange and its community.
- Work closely with the Communications team to promote learning activities and maintain consistent branding and messaging across learning and community channels.
- Coordinate the development of promotional materials, case studies, impact briefs and other learning resources, working with external designers and suppliers where required.
- Coordinate event reports, notes, recordings, and other learning outputs, ensuring they are accurate, accessible, appropriately edited and shared.
- Manage communications with Grantee Partners and other audiences through CRM systems including Constant Contact, Circle, and other digital channels.
- Use AI assisted tools appropriately to support drafting, translation and content repurposing, ensuring outputs are reviewed for accuracy, inclusivity, and quality.
- Contribute to the development of AmplifyChange’s Learn and other digital learning resources.
- Work with colleagues, Grantee Partners facilitators, technical experts and external providers to develop high-quality learning materials, case studies, and knowledge products rooted in partner experience and evidence.
- Capture, organise and share learning from events, programmes and community activities to support organisational learning and knowledge management.
Monitoring, Evaluation and Learning
Use feedback, evidence and reflection to understand what's working and continually improve the learning and community experience for Grantee Partners.
- Work closely with the Learning, Monitoring and Evaluation Manager to collect, analyse, and report on participant feedback and learning outcomes.
- Monitor participant experience and engagement across learning events, programmes and digital platforms, identifying opportunities to strengthen participation and engagement.
- Lead reflection and continuous improvement activities. ensuring learning from evaluations and community engagement to shape future events, programmes and resources
Safeguarding, Data Protection and Security
Help create safe, inclusive and accessible learning and community spaces, ensuring activities are delivered in line with AmplifyChange's safeguarding, data protection and information security requirements.
- Ensure all learning and community activities comply with GDPR and AmplifyChange's data protection policies, working with the Operations team and Data Protection advisers as required.
- Maintain secure digital filing systems and follow organisational information security procedures.
- Support the development and implementation of appropriate safeguarding, vetting, and event security measures to create safe and inclusive learning environments where required.
Organisational Contribution
Contribute positively to the wider work and culture of AmplifyChange, collaborating with colleagues and responding flexibly to changing priorities.
- Work collaboratively across teams, sharing learning and contributing to wider organisational priorities.
- Contribute flexibly in response to emerging needs and opportunities within a fast-paced environment.
- You'll undertake any other duties reasonably required that are consistent with the scope and level of the role.
Please be aware that some of the SRHR material you will be engage with as part of your role may be of a distressing and sensitive nature. Relevant support is available in this regard.
PERSON SPECIFICATION
We're looking for an organised, creative and collaborative person who enjoys bringing people together and creating engaging learning experiences. You'll be confident building relationships across cultures and communities, comfortable using digital tools and able to manage multiple activities while keeping people and their experience at the heart of your work.
You'll bring strong communication skills, curiosity and a proactive approach, with an interest in finding new ways for people to connect, share knowledge and learn from one another.
The candidate should possess the following:
Essential
- A commitment to AmplifyChange's vision, mission and values, including support for sexual and reproductive health and rights, gender equality, LGBTQI+ rights and diverse and inclusive social movements.
- Professional-level written French and confidence speaking French, alongside excellent written and verbal communication skills in English.
- Experience of coordinating and delivering engaging learning activities, events or programmes across online, in-person and/or hybrid formats.
- Experience of building and supporting engagement within online communities or networks.
- Strong project management and organisational skills, with the ability to manage multiple priorities and coordinate activities involving a range of internal and external stakeholders.
- Strong interpersonal and relationship-building skills, with the ability to work collaboratively and sensitively with people from different countries, cultures and backgrounds.
- Confident using digital collaboration and engagement platforms, with the ability and willingness to learn new technologies.
- Strong facilitation, presentation and communication skills, with the confidence to engage different audiences and support inclusive participation.
- Ability to develop clear, engaging and accessible content and learning materials for different audiences.
- Good judgement and attention to detail, with the ability to ensure content and activities are accurate, inclusive and appropriate, particularly when working with sensitive topics.
- A proactive, collaborative and adaptable approach, with the ability to work effectively in a fast-paced environment.
Desirable
- Experience of developing digital learning content, including using Canva, Learning Management Systems, video or similar tools.
- Experience of working with external facilitators, technical experts, designers or other suppliers.
- Experience of using AI-enabled tools to support learning, communications or knowledge management, with an awareness of responsible and ethical use.
- Experience of working with geographically dispersed communities or networks.
- Experience of working within international development, sexual and reproductive health and rights, gender equality or a related field.
WORKING ARRANGEMENTS
This is a UK based, full time (37.5 hours/week) permanent position, reporting to the Head of Grant Making. AmplifyChange is based in Bath, and we operate on a hybrid working model where staff are expected to come into the office one day per week.
Requests for flexible working arrangements will be considered. We encourage applications from candidates who have knowledge and experience in countries that are eligible for funding from AmplifyChange.
Please also be aware that the Learning and Communities Officer role does not meet the minimum salary requirements for sponsorship, and we can only accept applications from those with proof of the right to work in the UK. There may be some opportunity for international travel as part of this role.
SALARY AND PACKAGE
Basic salary range £30,000 to £33,000
Holiday 25 days per annum on full time basis
Pension 8% employer contribution
Life insurance Life assurance scheme
Benefits Employee Assistance Program, Health Cash Plan
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking an experienced and dynamic Shop Manager to oversee the daily operations of our RSPCA Surrey East charity shop in Redhill.
You will take full day-to-day ownership of the store, driving retail sales, recruiting and inspiring volunteers, and leading community engagement to generate vital funds for local animal welfare.
Key Tasks/Job Description
Shop Operations
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Manage all aspects of the charity shop, including staff and volunteer management, stock management, merchandising, and financial procedures.
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To meet the agreed sales targets and ensure that direct costs are kept to a minimum
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Ensure that the shop and window presentation standards meet our Branch vision, including the rotation of goods, window displays and promotional activities
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Ensure the appropriate standards of cleanliness are maintained throughout the shop
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Be proactive in the generation of donated stock, managing stock collection efficiently and effectively in accordance with Branch & Society guidelines
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Ensure trading hours are strictly adhered to
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Process donated stock to the agreed standards and timescale
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Ensure all financial management, cash handling, daily banking and security procedures are followed
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Ensure all relevant administration is completed within the agreed timescales
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Manage the sales and administration of any bought-in (i.e. new) goods
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Manage the sale of goods online.
Property
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Assume overall responsibility for the shop premises, including key holding
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Ensure compliance with the branch’s health and safety policy (including fire safety, risk assessments and security procedures) and relevant legislation
People/Line Management
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Recruit, train, manage and support staff & volunteers while adhering to the agreed Branch standards, policies and relevant legal legislation
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Complete annual appraisals, including the setting of targets for shop staff within the agreed timescales, and conduct regular one-to-one review meetings with staff
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Ensure that the level of volunteers is sufficient to operate an effective charity shop operation
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Complete relevant training for volunteers and ensure volunteers feel included and motivated
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Ensure that appropriate HR policies and procedures are adhered to in compliance with the relevant employment legislation and branch employment policies and procedures, seeking guidance from the Branch Manager as required
General
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Actively promote all Branch & Society initiatives and campaigns to promote awareness of the charity
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Ensure high levels of customer service are maintained
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Build and develop positive internal and external relationships to ensure maximum income for the charity
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Promote the shop in the local area using all available promotional opportunities (subject to any Branch rules for communication with the media)
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To carry out such other tasks as directed by the Branch Manager
Branch Policies
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Adhere to the Branch’s charitable objectives.
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Fully comply with RSPCA Surrey East Branch’s procedures, ensuring these are carried out in relation to the post.
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To be an ambassador for the Branch and professionally represent the Charity at all times.
Health And Safety
While at work, all staff are required to:
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Take care of their own health and safety and that of others who may be affected by their acts and omissions.
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Co-operate with Branch health and safety policies and procedures.
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Ensure, so far as is reasonably practicable, the health, safety and well-being of their staff, volunteers and others who may be affected by branch activities
Knowledge, skill and experience
______________________________________________________________
EDUCATION & TRAINING
Essential
- Good general level of education, at least to GCSE standard or equivalent
Desirable
- Retail management qualification
EXPERIENCE
Essential
- Comprehensive retail management experience
- Proven line management experience
- Experience of managing budgets and accounts
- Experience of handling difficult people management issues
- Experience of cash handling and financial management procedures (including completion of sales records)
Desirable
- Charity retail management experience
- Fashion retail experience
- Experience of recruiting and working with groups of volunteers
- Training, coaching and mentoring skills
SKILLS AND COMPETENCIES
Essential
- Excellent communication skills both written and oral
- Excellent organisational skills, with an ability to follow procedures and pay attention to detail.
- Computer literate
- Ability to motivate and influence others
- Ability to prioritise workload, balancing competing demands
- Ability to meet tight deadlines
- Knowledge of health and safety legislation
Desirable
- Understanding of charity law
PERSONAL QUALITIES
Essential
- Sympathy with the RSPCA’s aims and policies
- A proven leader with drive and enthusiasm
- Calm under pressure
- Resilient in the face of setbacks
- Ability to relate well to people from all backgrounds
- Honest, trustworthy and reliable
Desirable
- Ability to be flexible when working with volunteers, willing to seek compromise rather than the “perfect solution”
- Willingness to learn and acquire new skills through training and development
SPECIAL CIRCUMSTANCES
Essential
- Willing and able to work longer than the contracted hours on occasion, when the job demands
Desirable
- Full valid UK Driving licence
_____________________________________________________________
Additional Duties
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To foster the highest standards of performance, discipline, honesty, and integrity from Branch staff and volunteers.
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To maintain and cultivate a culture where everyone is valued, respected and equipped to do their job.
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To carry out such additional or other duties of a reasonable nature as directed by the Branch Manager from time to time, in consultation with the post holder, to meet the needs of the Branch.
Review
The main responsibilities of this job will be reviewed on a regular basis in conjunction with the post holder to comply with agreed Branch Strategies and operational needs.
Job Context
The Branch Shop Manager plays an important role in driving the performance of the charity shop and guiding staff and volunteers to meet the shop’s targets.
The client requests no contact from agencies or media sales.
Salary: £28,964.30 per annum. We are an accredited member of the Living Wage Foundation.
Contract Type: Permanent, Full-time (Monday - Friday).
Location: Unseen’s Accommodation Services (South Gloucestershire & North Somerset).
Closing Date: 04/10/2026.
Please note, this post is exempt of the Sex Discrimination Act 1975; applicants must be female.
Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good.
Purpose of the role:
- Responsible for day-to-day health and safety of the accommodation provision in line with Unseen policy & contractual requirements.
- Responsible for the safety and security of survivors in line with Unseen policy & contractual requirements.
- Working alongside service users to help them complete the goals in their journey plan, ensuring they are aware of their rights and entitlements and advocating for them, identify support needs and leading them towards recovery and independence.
- Create a strong community within the safe houses that enable survivors to feel safe.
- Responsible for taking referrals into the project whilst on shift.
- Responsible for being part of the on-call rota and day duty referral process.
To apply:
- Please complete Unseen’s application form for the role (copy/ paste link: https://forms.cloud.microsoft/e/UXruc5sBJb?origin=lprLink) which includes a personal statement of 500 words outlining your suitability for the role, some personal details and equal opportunities questions, and;
- Please send a copy of your anonymised CV to jobs @ unseenuk. org with reference to the job title.
The deadline for applications is 23:59 on 4th October 2026.
Interviews will likely be held during the week of 12th October 2026.
We reserve the right to close this vacancy early if we reach the requisite number of applications. For this reason, we encourage interested candidates to apply early.
As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community.
Any questions, please contact jobs @ unseenuk. org.
The client requests no contact from agencies or media sales.



