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Supporter Acquisition Executive
We are looking for a confident and driven marketer who is eager to join a hard-working and ambitious Individual Giving team. As the fastest growing medical research charity in the UK, we're proud that the Individual Giving team is continuing to produce highly successful campaigns, driving income, and acquiring the most engaged new supporters.
Working with teams across the charity, you'll be supporting the Senior Officer and Officer to plan and deliver direct marketing campaigns across a range of channels, including digital and print. You'll also work with external agencies to support campaign delivery. Activity within the acquisition portfolio is varied, from helping to develop online supporter journeys and prize-led campaigns to supporting training and campaign communications. Your work will help drive income and attract new, engaged supporters to the charity. This is an entry-level role suited to someone organised, detail-focused and keen to develop a career in fundraising, marketing, or supporter communications.
On a day-to-day basis, the post holder will support campaign activity, compile regular reports across a range of financial and non-financial KPIs, and help ensure compliance with the latest regulations and codes of practice.
The successful candidate will help the team deliver well-organised, accurate and timely direct marketing activity. They will keep campaign administration on track, maintain reliable records, communicate clearly with colleagues and suppliers, and show enthusiasm for learning about supporter engagement and fundraising.
The successful candidate will be eager to learn and develop and will bring a proactive approach to supporting a collaborative team with ambitious goals.
You'll be part of a team that works across a multitude of channels; speaking to range of audiences with one theme in common - compelling people to support our work and bring about life-changing dementia treatments.
Key Responsibilities:
· Support the planning, coordination, and delivery of successful campaigns across a range of channels, including digital and print.
· Assist with preparing campaign briefs, schedules, fundraising scripts, and other marketing materials.
· Help maintain accurate supporter data, ensuring records are updated carefully and in line with data protection requirements.
· Liaise with internal teams and external suppliers to help ensure campaign activity is delivered on time and to agreed standards.
· Process invoices, purchase orders, and other routine financial administration linked to campaign activity.
· Help ensure all campaign activity complies with relevant regulations and codes of practice.
· Work closely with Data and Digital teams to ensure effective processes are worked to and full campaign evaluation is possible.
· Assist with reporting by gathering campaign results, updating trackers, and maintaining accurate records.
· Proofread campaign materials and help ensure communications are accurate, consistent and supporter focused.
· Conduct monthly competitor analysis, support weekly call listening, monitor social media comments relating to campaigns, and share team updates on the intranet.
Knowledge, skills and experience needed:
· Good organisational skills and the ability to prioritise workload.
· Focus on results and continuous improvement.
· Excellent attention to detail.
· Excellent written and verbal communication skills and the confidence to communicate with people of all levels.
· Agency management skills.
· Use of CRM or database systems.
· Strong team player and self-motivator.
· Flexibility to work some unsocial hours and willingness to travel independently.
Additional Information:
Ways of working:
As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £24,000 per annum, plus benefits
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 5th July 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
The client requests no contact from agencies or media sales.
We provide lifelong support to serving and ex-serving personnel and their families. Our support starts after one day of service and continues through



Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.
Job DescriptionOur Risk & Compliance team ensures we meet regulatory expectations and manage risk effectively across the charity. We cover varied areas including risk management, internal audit, compliance and insurance, working collaboratively to support safe and effective operations.
We’re now looking for a Senior Risk and Assurance Manager to play a key role in strengthening our risk and compliance practices across the organisation. You’ll be part of a team responsible for delivering our risk and assurance activities—providing independent insight and constructive challenge to ensure our controls, frameworks and compliance arrangements are effective.
Your Impact:
Key Criteria:
Please see the full job description .
Additional InformationApplication & Interview Process
Salary: £54,000-57,500 per annum depending on experience.
Contract: Permanent, full time.
Based: London Hybrid (2 days per week working from our Embassy Gardens headquarters in Vauxhall, London).
Benefits you’ll LOVE:
At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.
We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.
We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at .
Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.
We provide lifelong support to serving and ex-serving personnel and their families. Our support starts after one day of service and continues through



We provide lifelong support to serving and ex-serving personnel and their families. Our support starts after one day of service and continues through



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Summary
As our Senior Talent Acquisition Manager, you will play a key role in strengthening ProVeg's ability to attract, engage, and hire mission-driven talent across our international organisation.
This role combines strategic talent acquisition leadership with hands-on recruitment delivery. You will personally lead end-to-end recruitment for international and selected country office roles, while developing recruitment standards, tools, and practices that enable hiring managers and People & Culture colleagues to recruit effectively and consistently. We are therefore looking for someone who enjoys both shaping recruitment strategy and executing recruitment activities directly.
You will work closely with the Director of People & Culture to build a proactive, candidate-centred, and data-informed approach to talent acquisition, helping strengthen ProVeg's position as an employer of choice.
Job details
Reports to: Director of People & Culture
Department: INT People and Culture
Working hours: 30-40
Salary: depending on location and experience, e.g. €44,000 - 48,000 in Germany,
zł 120,000 - 150,000 in Poland (full-time equivalent).
Location: Remote.
We welcome candidates globally who hold permanent residency and can adhere to a working schedule that includes core collaboration hours of 10 am - 4 pm CET.
Responsibilities
Lead and execute full-cycle recruitment for international and selected country office roles, including job advertising, sourcing, screening, candidate communication, interviewing, selection support, and offer coordination.
Act as a trusted talent partner to hiring managers, helping define role requirements, assess candidates fairly, and make informed hiring decisions.
Develop and strengthen ProVeg's employer brand through authentic recruitment messaging, content, and candidate engagement.
Build and maintain a consistent recruitment framework across ProVeg, including templates, guidance, toolkits, and quality standards.
Own and optimise our plattform Teamtailor, ensuring efficient workflows, reliable recruitment data, and transparent reporting.
Use recruitment insights and data to identify opportunities for improvement and support workforce planning together with the Director of People & Culture.
Train and support hiring managers and People & Culture colleagues to recruit with greater confidence, consistency, and effectiveness.
Document and share recruitment practices, lessons learned, and tools across teams and countries.
Communicate progress, challenges, and recommendations clearly, proposing practical solutions and next steps.
Competencies
You bring strong experience in full-cycle recruitment, including sourcing, screening, interviewing, stakeholder management, and offer processes.
You have experience recruiting for international, senior, or specialist roles in complex or fast-moving environments.
You are confident advising hiring managers throughout the recruitment process and balancing strategic thinking with hands-on execution.
You have experience improving recruitment processes, frameworks, toolkits, or ways of working.
You have hands-on experience with applicant tracking systems, ideally Teamtailor, and using recruitment data to improve hiring outcomes.
You demonstrate curiosity and openness to exploring responsible AI applications in recruitment, with awareness of data privacy, ethics, and transparency.
You demonstrate strong organisational skills and can manage multiple recruitment processes simultaneously while maintaining quality and candidate experience.
You have experience collaborating across cultures, countries, and time zones.
You have an affinity with ProVeg's mission and vision.
You are fluent in English and have excellent written and verbal communication skills.
Preferred
You have experience creating employer branding content, such as careers page content, social media posts, candidate communications, or employee stories.
You have experience with LinkedIn Recruiter or similar sourcing tools.
You have experience working in a mission-driven, non-profit, advocacy, or international organisation.
You have experience with Personio, Leapsome, Google Workspace, or similar tools.
You have contributed to workforce planning or talent strategy.
You have experience training or coaching hiring managers or People & Culture colleagues on recruitment practices.
Benefits of working with ProVeg
A strong organisational focus on personal development, with a designated training budget.
Provision of a work laptop.
Flexible, trust-based working arrangements and home-office arrangements.
Career development support.
Mental health & wellbeing support via access to the OpenUp platform and a free Headspace subscription
We are a workplace that encourages everyone to bring their whole selves to work. We are an inclusive workplace for our diverse employees around the world.
Generous annual leave entitlement - 25 days increasing by one day a year to a maximum of 30 days (plus bank holidays)
And, last but not least, become part of a great team and work with us towards a world where everyone chooses delicious and healthy food that is good for all humans, animals, and our planet!
Depending on your location, there might be additional benefits.
Further Information
Please apply with your CV and a cover letter explaining why you are motivated to join ProVeg and describe how you can bring in your experience to this role. Even if you do not meet all the requirements, we still encourage you to apply. Our tasks are diverse, and we are flexible in how we distribute them. We are happy to support your growth and development.
We also encourage all applicants to apply without a photo or disclosing their date or place of birth.
If you are living with a disability, health condition and/or neurodiversity, please feel free to let us know how we can adjust and support your application process. For example, we can offer alternative tools, different interview formats, or additional time for tasks.
Important: Please make sure to use your own words and ideas in the cover letter. The goal is for us to know you better in order to assess if this role and your motivation are a good fit. Letters written with AI, or written in a language other than English, will be disregarded.
Application process:
Screening of your application
Interview with People & Culture (30-40mins)
Job related trial task (~ 2 hrs.)
Second interview with the team (60mins)
When:
Application deadline: open until filled
Start date: preferably 01.08.2026
To accelerate the transition to a sustainable global food system by making plant-rich foods and alternative proteins more accessible and appealing.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set are delighted to partner with a prominent health charity on a fantastic Senior Direct Marketing Manager role. This position offers an exciting opportunity to lead impactful campaigns that engage supporters and drive meaningful change within the community.
Role Overview
The successful candidate will oversee the planning and execution of strategic direct marketing campaigns, ensuring alignment with organisational goals. They will manage campaign development from inception to analysis, fostering supporter engagement and maximising fundraising outcomes. This is a 12 month fixed term contract.
Key Responsibilities
Person Specification
What’s on Offer
Salary: £54,000 for this 12 month fixed term contract. This role is hybrid, with 2-4 days a month in the London office.
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are Anthony Nolan. We unite people and science – matching stem cell donors to those in need of transplants and treatments and growing our world-leading stem cell register, so everyone can find the lifesaving match they need.
Thanks to Shirley and Anthony Nolan, our register of almost a million potential donors, our cell and gene therapy research and our expertise in stem cell transplants, we currently help four patients a day in need of a transplant, giving more people another chance to live.
Driven by patients, backed by stem cell donors, and powered by science, we won’t stop until we’ve unlocked the cures, treatments and transplants that will transform the future for more patients. And together, we can reach the remarkable day where every patient who needs us can not only survive, but thrive.
If you're inspired by this vision, and feel you have the skills and experience we need to help achieve it, we'd love you to join our lifesaving team.
We are looking for a Senior Events Manager to join our Fundraising team.
Please be aware that this opportunity may close prior to the advertised date. Interviews are to be conducted on a rolling basis, so if this position is of interest, please be sure to apply at your earliest convenience.
Title: Senior Events Manager
Salary: £44,000 - £46,000 per annum
Contract: 12-month fixed term (maternity cover)
Hours: 35 per week (standard Anthony Nolan working hours)
Location: Hybrid, with head office in Hampstead, London
Job Summary
This role is positioned within our Challenge Events sub-unit, working to generate fundraising through maximising Anthony Nolan's presence at third-party sporting events including but not limited to the London Marathon, Great North Run, and London Landmarks. Direct experience working with similar events is highly desired.
Significant challenge events fundraising experience, working effectively with high level supporters (or equivalent relationship focused fundraising)
Experience of meeting and exceeding targets and demonstrable fundraising success
Experience of a coaching style of line management or support to achieve agreed goals
Ability to work with senior managers and cross-team to collaborate on shared projects and goals
Experience of managing complex plans and budgets, doing monthly reconciliations and quarterly reforecasts
Marketing expertise to help grow existing events keep innovating our approach to acquisition
Excellent interpersonal and communication skills to build relations with a range of senior internal and external stakeholders
Excellent understanding of fundraising best practice within an events and marketing context
What’s in it for you?
A competitive salary
27 days annual leave (pro rata), pension scheme, childcare vouchers, access to counselling via a 24-hour Employee Assistance Programme
A stimulating work environment full of opportunities to learn and develop
Life Assurance of four times annual salary
Travel season ticket loan, Cycle to work Scheme
And more! (further details on our Life at Anthony Nolan page)
Please check out the full job description hyperlinked here on the advert within our careers page, or attached to this advert, and you can read more about what to expect on the Our recruitment process page.
Please note: We encourage you to apply as soon as possible – this advert may close early if we receive a high volume of strong applications.
Release your remarkable, join our team and give someone another chance to live.
Anthony Nolan is a Disability Confident Committed and Living Wage accredited employer.
All applicants must be able to demonstrate the right to work in the UK.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This fantastic charity works with people from all backgrounds to support communities, strengthen families, and advocate for positive change. For well over a century, it has been making a meaningful difference in the lives of people around the world through a community-led approach to tackling poverty, injustice, and violence. What began as a simple idea has grown into a global network of members and supporters, creating lasting impact across many countries.
The Fundraising team is at the heart of powering this fantastic charity’s work across the globe. From supporting local fundraising initiatives across Britain and Ireland to helping drive income for life-changing international programmes, the team plays a key role in turning generosity into impact.
Working closely with colleagues across membership and communications, the team is always looking for fresh ways to connect with new audiences, inspire supporters, and grow a vibrant community of people who want to make a difference. As the organisation enters an exciting new chapter, there’s a real opportunity to build momentum, spark new ideas, and help expand the reach of a charity that continues to change lives around the world.
What you’ll be doing:
- Lead and deliver innovative multi-channel fundraising campaigns that grow income, engage new audiences, and maximise support across individual giving, community fundraising, legacy, and in-memory programmes.
- Champion a test-and-learn approach, using data, insight, and supporter feedback to enhance the supporter experience, strengthen engagement, and drive long-term value.
- Oversee the creation of compelling fundraising appeals, campaigns, and impact-led communications, working collaboratively with internal teams and external partners.
- Develop and deliver integrated supporter and membership journeys that boost acquisition, retention, conversion, and regular giving.
- Lead, support, and develop fundraising team members while ensuring excellent supporter care and smooth operational processes that create a positive supporter experience.
- Use Microsoft Dynamics and performance reporting to inform decision-making, identify opportunities, and support sustainable fundraising growth.
About you:
- Proven experience developing and delivering successful fundraising strategies, managing multi-product programmes, and overseeing budgets to achieve sustainable income growth.
- Extensive expertise in individual giving, supporter acquisition, and multi-channel fundraising, with a strong track record of creating engaging supporter journeys and growing fundraising performance across digital and traditional channels.
- Experience developing legacy, in-memory, and community fundraising programmes, supported by excellent supporter stewardship and relationship-building skills.
- Strong analytical and technical capability, including the use of CRM systems such as Microsoft Dynamics to deliver targeted campaigns, supporter segmentation, performance reporting, and data-driven decision-making.
- Good understanding of the opportunities and challenges of fundraising within complex organisations, including membership-based or geographically dispersed structures, with experience in the charity sector highly desirable.
- Up-to-date knowledge of fundraising regulation, compliance, and best practice, combined with proven people management skills and the ability to motivate, develop, and support high-performing teams.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Established in 1673, by the Worshipful Society of Apothecaries of London, Chelsea Physic Garden is home to over 4,500 medicinal, edible and useful plants. Our Mission:To demonstrate the medicinal, economic, cultural and environmental importance of plants to the survival and well-being of humankind.
HR Manager 14 hrs per week (2 days)
2yr fixed term contract
CIPD Level 4
Salary £14,600 pa (FTE £36,500)
This is a key new role at the Chelsea Physic Garden being recruited at a time when the organisation launches its new 10 year strategy, a major capital project and fundraising campaign. We are looking to appoint our first in house Human Resource Manager to support the organisation as it grows. Based on site at least one of the two days per week, you will work with the senior leadership and recruiting managers to ensure timely recruitment processes, preparing and issuing employment contracts and support robust onboarding and induction processes. You will work with the Director and leadership team to propose strategies and practices that support organisational talent development, employee engagement and staff retention. Freelance HR consultancy retained.
To apply: Please complete the job application form available from the Chelsea Physic Garden website
Closing date: Sunday 28 June at 11.59pm
First Interview date : Monday 6 July
The client requests no contact from agencies or media sales.
We provide lifelong support to serving and ex-serving personnel and their families. Our support starts after one day of service and continues through



Who We Are
The Race Equality Foundation is a national charity working to tackle systemic racism and create the conditions for everyone to live healthy, secure and fulfilling lives and we are looking to appoint a Head of Operations.
We combine evidence, co-production and practical action to address the root causes of racial inequality. Our work focuses not only on identifying inequality, but on challenging the structural racism, discrimination and unequal distribution of power that drive them. We work alongside communities, practitioners, policymakers and institutions to develop evidence-informed solutions that improve services, strengthen communities and promote racial justice.
Today, our work spans health and care, employment, housing and community wellbeing. Through partnerships, research, training and policy influence, we continue to demonstrate what meaningful anti-racist systems change can look like in practice.
We are based in London but have a national remit.
Job description
We are entering a period of organisational growth and staff restructure, and the Head of Operations will be a new post at REF. The postholder will be ready to get stuck in, helping us to identify and address operational challenges before they become problems and reduce unnecessary demands on managers and senior leaders. We are looking for an effective communicator to ensure that people, systems, and resources support the Foundation's mission and enable staff to do their best work. We are not looking for someone who believes every challenge requires a new process. We are looking for someone who can exercise sound judgement, introduce structure where it adds value and help create the conditions in which staff and managers can focus on delivering impact.
The postholder will be expected to bring a strong commitment to anti-racism, equity and inclusion in the way they approach organisational development and operational leadership.
See Job Description document for full details of the role and responsibilties.
Person Specification
Essential
Several years' experience in a senior operational, organisational development or business management role in a charity or voluntary sector organisation.
Proven track record of driving operational improvements, such as overseeing or changing workflow systems, maintaining good governance and compliance policies, or implementing strong CRM systems.
Proven track record of managing HR procedures, demonstrating strong interpersonal and communication skills, and effective people management including maintaining working relationships with colleagues at all levels.
Strong ability to balance strategic thinking with operational delivery.
Strong understanding of equality, diversity and inclusion and the ability to apply these principles in practice.
Experience of working in an environment that requires flexibility, sound judgement and the ability to manage competing priorities.
Experience of managing external suppliers, advisers or contractors.
Desirable
Experience of working in a time and resource limited small or start up organisation.
Experience of working with boards, trustees or governance structures.
Experience of working in an organisation committed to equality, anti-racism or social justice.
Knowledge of organisational development or change management approaches.
Pay and Conditions of Service
This post is permanent and full-time.
The annual full-time salary for this role is between £47,911 and £53,890, inclusive of London Weighting.
There is a probationary period of six months for this post.
Full-time staff are entitled to 25 days holiday leave per annum with additional days for long service. The timing of holidays must fit in with the needs of the Foundation and must be agreed in advance. In addition to annual holidays there is paid time off for national holidays.
The post will be based in the London office at Unit 17 Deane House Studios, 27 Greenwood Place, London NW5 1LB. Staff currently work two to three days a week in the office.
The normal working week is 35 hours for full-time posts, seven hours per day, Monday to Friday. Standard office hours are 9.00 a.m.-5.00 p.m.
Application Process
Applications will only be accepted via the portal on our website. We will require the submission of an application form and a supporting statement. The supporting statement should be 2-3 pages max, 12 point font. We will not accept applications via CV. Candidates invited to interview will be asked to prepare a presentation, details will be shared in advance.
Please note that we are only able to appoint people who are eligible to work in the UK.
Tackling racism, transforming lives.
The client requests no contact from agencies or media sales.
The Philharmonia is seeking to appoint a Box Office and CRM Manager to lead the management, development and optimisation of the Orchestra’s CRM strategy, systems and audience experience. The roles focuses on ensuring a seamless customer journey while overseeing the effective operation of the Box Office and the ongoing development of Tessitura.
This is a key role overseeing both the day-to-day operation and strategic development of the Philharmonia’s Box Office and CRM function. The successful candidate will play an important role in developing ticketing and customer strategies that maximise sales income, improve conversion and enhance the audience experience.
As a public facing member of staff, the Box Office and CRM Manager will be a key representative of the Orchestra, ensuring customers receive a welcoming, efficient and accessible service whether booking online, by phone or in person. A proven track record of delivering excellent customer service is therefore essential.
The role will also lead on the effective management and ongoing development of Tessitura, supporting audience insight, segmentation, reporting and customer journeys across the organisation. Working closely with colleagues across Marketing, Development, Finance and Concerts, the successful candidate will help ensure that customer data is used effectively to support audience growth, income generation and informed decision-making.
Previous experience of using Tessitura is essential. From hall dressing and campaign set-up to system optimisation, reporting and user support, this role will be one of the Orchestra’s lead Tessitura users. Experience of working within a Tessitura consortium would be advantageous.
Key Responsibilities
Strategic planning and implementation:
Work closely with Marketing and Development colleagues to develop and implement CRM strategies that support audience growth, income generation, membership retention/acquisition and fundraising objectives
Develop customer journeys, audience segmentation and data-led approaches that improve conversion, retention and engagement across the customer lifecycle
Support the development of sales forecasts, benchmarks and performance analysis, providing insight to inform campaign planning, pricing and decision-making
Work with Marketing colleagues to develop and implement promotions, campaigns and tracking mechanisms
Identify opportunities to improve efficiency, increase conversion and enhance the customer experience through CRM optimisation, automation and process improvements
Ensure CRM processes, reporting and audience data support the Orchestra's strategic priorities and audience engagement goals
Work with the Friends team to ensure membership schemes are effectively structured, maintained and optimised to support recruitment, retention and income growth
Project Management:
Oversee the day-to-day operation of the Philharmonia's Box Office across all performances and events
Lead ticket sales activity across all channels, ensuring a smooth and efficient booking experience for customers
Act as a senior point of contact for customer enquiries, complaints and complex ticketing issues
Lead on set up and implementation of new seasons, events and sales activity
Ensure events, pricing structures, memberships and ticketing offers are accurately implemented and maintained within Tessitura
Maintain high standards of data accuracy and integrity across Box Office and customer records
Review and improve Box Office procedures and customer-facing processes to support operational efficiency and customer satisfaction
Champion accessibility across all ticketing and customer service activity
Leadership & Management:
Work with the Senior Data & Audience Insight Manager as Tessitura co-lead for the organisation, helping to shape CRM best practice and development
Develop and deliver training for staff across departments to ensure confident and effective use of Tessitura and Box Office activities
Create and maintain clear documentation, processes and guidance to support the consistent use of CRM systems across the organisation
Ensure organisational compliance with relevant legislation and industry standards, including GDPR, PCI and data protection requirements
Keep abreast of developments in Tessitura, CRM, ticketing and audience engagement through professional networks, training and sector events, sharing knowledge and recommendations across the organisation
Champion best practice in customer service and audience experience, promoting a culture that prioritises welcome, accessibility and continuous improvement
Skills and Qualifications
Essential
Minimum three years' experience in a CRM, ticketing, audience data or related role
Advanced knowledge and practical experience of Tessitura
Experience managing and maintaining CRM systems and customer databases
Experience producing audience analysis, reporting and business insight
Strong understanding of customer relationship management principles
Excellent attention to detail and commitment to data accuracy
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to explain technical concepts to non-technical colleagues
Ability to manage multiple priorities and meet deadlines
Commitment to delivering outstanding customer experiences
Interest in music, culture and the arts
Willingness to work evenings and weekends
Desirable
Experience of implementing CRM upgrades or major systems projects
Experience working within a Tessitura consortium
Experience of customer journey mapping and audience segmentation
Experience of marketing automation and CRM-driven campaign delivery
Experience working within an arts, cultural or performing arts organisation
Knowledge of accessibility best practice within ticketing and audience services
The client requests no contact from agencies or media sales.
Making Music is the UK association for leisure-time music groups. We represent over 3,900 groups comprising around 200,000 musicians of all types, genres and abilities.
This is a strategic and hands-on leadership role at the heart of Making Music’s growth.
As Marketing and Communications Director, you will lead how we attract, retain and engage our members, with a strong focus on digital acquisition, including SEO. You will sit on the senior management team and play a key role in shaping organisational strategy and overall impact.
Success in this role will be measured through:
You will manage the Marketing and Communications team, made up of Communications and Engagement Manager (5dpw), Content Manager (4dpw) and Communications Coordinator (2.5dpw)
Key Priorities (First 12 Months)
Location: London, UK or Toronto, Canada (Only candidates who are eligible to work legally without work visa sponsorship in the UK or Canada will be considered.)
Contract Type: Full-time (40 hours per week), permanent contract
Hiring Salary: GBP 63,618 or CAD 108,504 per annum (before taxes, dependant on successful candidate’s location)
Target Start Date: As soon as possible
Application Closing Date: July 5, 2026 23:59 EDT
This job advert is for an existing vacancy.
About Right To Play:
For more than 25 years, Right To Play has been protecting, educating, and empowering millions of children each year to rise above adversity through the power of play.
We offer programs in 13 countries across Africa, Asia, the Middle East and North America, reaching millions of children each year in some of the most difficult places on earth, helping them to stay in school and learn, overcome prejudice, heal from trauma, and develop the skills they need to thrive. We do this by harnessing play, one of the most fundamental forces in a child's life, to teach children the critical skills they need to dismantle barriers and embrace opportunities, in learning and in life.
This work is supported by our two global offices in Toronto, Canada and London, UK; and seven National Offices in North America and Europe.
Benefits Highlights:
Job Description:
Job Title: Talent Acquisition and People Development Specialist
Grade: 9
Reports to: Chief People and Culture Officer
Location HQ
Direct reports: None
Department: People and Culture
1- Purpose:
The Talent Acquisition and People Development Specialist is responsible for managing, improving and providing direction on Right To Play’s global recruitment, selection, and people development processes and initiatives to ultimately help build our reputation as an employer of choice for talented individuals pursuing careers with purpose.
2- Accountability & Responsibilities:
Recruitment Strategy Lead - 35 %
Talent Acquisition and Employer brand- 20%
Onboarding -10%
Learning and Development –35%
Perform other duties as assigned
3- Scope (geographical and/or functional), Impact and Autonomy
Leads on attraction, recruitment and L&D across RTP. Provides direct recruitment support to HQs and NOs. Provides support and guidance to Global P&C staff on recruitment and learning and development. Identifies and manages potential risks within the recruitment process, ensuring timely escalation to the CPCO when necessary.
4- Leadership and Staff management
Provides recruitment advice and support to the Global P&C Team, unit leads, hiring managers on recruitment and L&D.
5- Information requirement for decision-making
Gathers information from leadership and hiring managers to ensure recruitment strategies are relevant and aligned with unit and organizations goals. Most information is available through internal resources. Analyzes relevant recruitment and L&D trends, market conditions and insights to support informed decision-making throughout the recruitment process and L&D activities across the full organization.
6- Innovation and Improvements
Proactively gathers market intelligence from across the INGO sector and beyond, to gain a competitive edge in sourcing, assessing, attracting and developing RTP workforce. Integrates improvements into relevant policies and practice.
7- Relationships & Communications: Internal / External
Internal – Unit leads, hiring managers, HQ P&C and Global P&C Team members, internal candidates
External – Candidates, recruitment firms, vendors, L&D consultants and professional networks
8- Expertise (Certifications / Education, Professional Experience)
9- Core Competences
10- Additional Information This role requires flexibility to work outside standard business hours to collaborate effectively with global teams from multiple time zones.
Application Method:
Apply with your resume and cover letter in English via the application link.
Right To Play provides equal employment opportunities to employees regardless of their gender, race, religion, age, disability, sexual orientation or marital status. We strongly encourage groups who have been historically disadvantaged with respect to employment to apply for positions at Right To Play.
As part of our selection process, final candidates will be required to complete security checks and Vulnerable Sector Check or equivalent criminal record check as a condition of the offer. More details about our recruitment process are available here. Safeguarding information is available here.
As part of our recruitment and selection process, Right To Play uses Artificial Intelligence (AI) - assisted tools to support the assessment of candidates or applications. This may include but not limited to generating and editing of job adverts, assessment and interview questions, scheduling, translation, transcription, note taking, etc. Our Applicant Tracking System (ATS), VidCruiter, also use AI-powered ChatBot to answer candidates' enquiries. These tools are used only to assist human reviewers in evaluation and do not make selection or screening decisions. All hiring decisions are made by human reviewers. All AI-assisted processes comply with applicable privacy and data protection regulations, including GDPR and PIPEDA. For more information, please refer to RTP AI Policy and our Best Practice: Use of AI in Recruitment.
We value and promote a culture of diversity, equity, inclusion, and belonging. We are committed to providing accommodations to candidates with disabilities during the recruitment and selection process, and thereafter. Please reach out to the People & Culture team by email. All information provided will be treated as confidential and used only to provide an accessible candidate experience.
To protect, educate, and empower children to rise above adversity using the power of play.
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