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Toynbee Hall, London (Hybrid)
£40,750 per year
Posted 1 day ago
Harris Hill Charity Recruitment Specialists, London (Hybrid)
£38,000 Pro-rata
Posted 1 day ago Apply Now
Resource Futures, Remote
£12,960 - £16,080 per annum for 18 hours per week (£27,000 – £33,500 per annum full time equivalent (FTE) for 37.5 hours per week).
Posted today
Amala Education, Remote
£20 - £25 per hour
Amala is looking for an organised and detail-oriented Governance Clerk to support our Board of Trustees and committees.
Posted today
TPP Recruitment, London, England (Hybrid)
£39687 per annum
Posted 1 day ago Apply Now
Kiln Theatre, London (On-site)
£55,000 - £60,000 FTA - dependant on experience
Posted 2 weeks ago
Closing in 3 days
Mental Health Innovations, London (Hybrid)
£30,000 - £33,000 per year
Posted 3 weeks ago
Closing in 6 days
Sister System, Tottenham (Hybrid)
£57,000 - £62,000 per year
We are looking for a creative, driven and experienced Director of Fundraising to drive our income to grow our reach across London and beyond
Posted 1 week ago Apply Now
The Careers and Enterprise Company, EC1A, London (Hybrid)
£30,000 - £40,000 per annum
Posted 1 day ago
Julie's Bicycle, London (Hybrid)
£50,000 - £55,000 per year
Posted 4 days ago
Closing in 6 days
MPS SOCIETY, Amersham (Hybrid)
c. £26,000 per year
Seeking someone passionate about our aims of helping transform the lives of people affected by rare diseases through support and advocacy.
Posted 1 week ago Apply Now
Page 4 of 11
London, Greater London (Hybrid) 8.26 miles
£40,750 per year
Full-time
Permanent
Job description

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team background

The Mental Health Crisis Breathing Space (MHCBS) project is a national initiative providing debt respite for people receiving mental health crisis treatment. Toynbee Hall plays a key role in delivering this support through our dedicated Advice Team, which offers regulated debt advice, manages MHCBS renewal checks, and provides wraparound signposting to additional services.

The team is made up of skilled Debt Advisors and Project Administrators, supported by technical supervision to ensure consistent quality and compliance. Together, they help clients navigate complex financial situations with empathy and professionalism. The Advice Manager oversees the delivery and performance of this service, ensuring advice is accurate, person-centred, and aligned with Toynbee Hall’s high standards.

Through this collaborative and well-supported structure, the team helps people in crisis regain financial stability and build long-term resilience.

Job purpose

Lead and support the delivery of high-quality local services by working collaboratively with your team to ensure daily, uninterrupted provision. Provide clear guidance, set achievable targets, and foster a positive, solution-focused environment. Champion team objectives and encourage shared success. Monitor and audit advice quality to maintain compliance and consistency with internal and external standards. Build strong relationships with our contract lead, providing accurate reporting and constructive feedback to drive continuous improvement and service excellence.

Scope of role

The Advice Manager is responsible for the effective national management and delivery of the Mental Health Crisis Breathing Space (MHCBS) service. This role oversees day-to-day operations, ensuring that advice provision meets the highest standards of quality, consistency, and compliance in line with both Toynbee Hall and Money and Pensions Service (MaPS) frameworks. Working closely with technical supervisors, quality managers, the Head of Quality and Compliance, and the contract organisation lead, the Advice Manager will ensure the service is performing effectively and meeting contractual targets.

The postholder will bring significant experience in debt advice delivery, including the ability to manage complex cases, creditor challenges, and service escalations with professionalism and sound judgement. They will lead and support a dispersed, largely remote team, oversee auditing and training, maintain oversight of billables, and ensure resources are used effectively. This role requires a balance of operational leadership and technical expertise to maintain service excellence across all areas of delivery.

What We’re Looking For:

  • Qualified & Experienced: Level 4 Debt Advice qualification and at least 1 year as a Debt Advisor.
  • Leadership Skills: Strong management experience and ability to guide and support a team.
  • Collaborative & Proactive: Comfortable working independently and as part of a team, with great problem-solving skills.
  • Communication Strengths: Able to influence, negotiate, and give constructive feedback in a positive way.
  • Quality Focused: Skilled in monitoring performance, auditing casework, and ensuring compliance.
  • Sector Knowledge: Up-to-date understanding of debt advice legislation, policy, and best practice.
  • Organised & Analytical: Excellent planning skills, report writing ability, and confidence with data and Microsoft Office.
  • Committed to Growth: Passion for continuous professional development.
  • Commitment to working in line with Toynbee Hall’s values:
    • Inclusive – open-minded, transparent, collaborative; seeking fresh and alternative perspectives.
    • Courageous – principled, ambitious, and acting with integrity.
    • Empowering – shifting power, sharing knowledge, and enabling people to take action for themselves.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

  • 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
  • After 2 years: +3 extra days of leave.
  • After 3 years: +1 additional day.
  • After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

  • Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

  • Enhanced Sick Pay for peace of mind during illness
  • Enhanced Maternity & Paternity Leave to support growing families
  • Employee Eyecare Vouchers to support your vision health
  • Employee Assistance Programme for free, confidential advice and support
  • Mental Health First Aid to ensure workplace well-being
  • Tenancy Deposit Scheme to help secure your home
  • Interest-Free Season Ticket Loan for cost-effective commuting
  • Cycle to Work Scheme to promote a healthier, greener way to travel
  • Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

Application resources
Posted by
Toynbee Hall View profile Organisation type Registered Charity Company size 51 - 100

Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London

Posted on: 10 November 2025
Closing date: 24 November 2025 at 23:30
Tags: Advice / Information, Social Care / Development, Customer support, Mental Health, Wellbeing, Social / Support Work

The client requests no contact from agencies or media sales.