Senior advocacy manager jobs

The Royal College of Speech and Language Therapists (RCSLT) are seeking an External Affairs Manager to promote and protect the interests of the speech and language therapy profession in the Welsh Parliament and government departments.

Who we are

The RCSLT is the professional body for speech and language therapists across the UK. The RCSLT has over 24,000 members and employs around 65 staff predominately based in a London office. The RCSLT has offices in London, Belfast, Edinburgh, and Cardiff.

Our mission is to improve the lives of people with communication and swallowing needs by facilitating and promoting research, producing guidance, holding events, and influencing government. We aim to promote better education and training for speech and language therapists and provide information to our members and the public about speech and language therapy.

The role

We are seeking a policy and public affairs leader to drive influence, advocacy and campaigning in Wales. This high-profile role will represent the organisation at senior levels, engaging with Ministers, Members of the Senedd (MSs), officials and the media to champion speech and language therapy and those with communication and swallowing needs. 

You will lead the development and delivery of policy and campaigning strategy, building cross-party relationships, shaping national campaigns and supporting members to influence both locally and nationally in English and Welsh. The role also involves planning impactful events, strengthening partnerships and acting as a key spokesperson on policy and legislative issues. 

Working closely with colleagues and stakeholders, you will oversee policy development and responses, ensuring emerging legislation and policy are effectively analysed, influenced and communicated. You will also play a central role in promoting the profession, supporting members and networks across Wales and representing the organisation at a senior level to advance its strategic goals.

What we are looking for

We’re looking for a confident policy professional with strong political awareness and a passion for influencing change. Welsh speaking is desirable however not essential. The successful candidate will bring a strong understanding of health, social care and education policy, alongside knowledge of political processes, particularly within the Welsh Parliament and Government and an appreciation of the role of a professional body. 

The ideal candidate will have experience of influencing policy in health, education or social care, with a proven track record in lobbying or campaigning at local or national level. You will be skilled in developing policy initiatives from research, evidence and practice, and communicating complex findings to a wide range of audiences. The successful candidate will be an effective communicator and influencer, confident in advising civil servants and politicians on sensitive matters and capable of leading or contributing to projects across a complex organisation. 
 

What we can offer you

• A competitive starting salary
• Generous annual leave entitlement 
• Excellent staff training and development opportunities
• Supportive and flexible working environment including, hybrid working arrangements
• Generous Pension scheme
• Life insurance cover 
• Season Ticket Loan scheme
• Eye care voucher scheme 
• Family friendly employer including enhanced maternity and paternity leave 
• Cycle to Work scheme
• Access to an Employee Assistance Programme and more!

How to apply

Should you wish to discuss the role in strict confidence, or for more details about the role, please contact the HR Team by email.

For more information and to apply, please visit our vacancies page. Applications must be written in English. 

Closing date: 9.00am on Thursday, 18 June 2026.

Interview date: Tuesday, 30 June 2026 (in our Cardiff Office - CF11 9SD).

There will be a task that will be needed to be completed prior to the interview which will be shared with shortlisted candidates. Some interview questions will need to be answered in Welsh. 

Please note, we can only accept applications from those who have working rights in the UK, we cannot offer sponsorship for this role.  

We are committed to a fair, transparent, and inclusive recruitment process. All applications are handled with strict confidentiality to protect your privacy and encourage openness throughout the process. 
 
The RCSLT is committed to fostering an inclusive and equitable workplace where everyone feels valued and a sense of belonging. We aim to embed equity, diversity, and belonging practices throughout our recruitment and selection procedures. We strive to ensure everyone is valued equally for their contribution, experience, knowledge, and skills. We welcome applications from candidates of all different backgrounds.

About The Advocacy Project

We help people speak up and make decisions about their health, wellbeing and social care. We’re here to make sure people who are vulnerable because of their circumstance can understand their rights, make effective choices about their lives and voice their concerns.

Some of the ways we do this include:

· Advocacy services that make sure people can express their wishes when decisions are being made about their care or wellbeing

· User involvement projects that help organisations improve what they offer by listening to people who use their services

· Local Healthwatch services, which act as health and social care champions for the areas they serve and give people a direct channel to share their feedback

Our services are independent, confidential, and free to those receiving them. Together, our teams are standing up for essential rights and supporting people to have a say on the issues that matter to them.

About the role

The Advocacy Project vision is clear: everyone should have a voice. We work tirelessly to ensure that those who are often unheard or whose wishes are dismissed are heard and their rights upheld.

We believe passionately that everyone should have equal outcomes when accessing health and social care services, and we all live our values everyday showing up with kindness, strength, honesty and belief in the work we do. Our work makes a difference, but we need to reach more people and change more lives; can you be part of our journey? 

You will be joining The Advocacy Project at a critical time as we enter the second year of our new strategy.  Key to the success of the new strategy is developing a sustainable business model that moves us from a reliance on statutory income to a mixed portfolio of funding including trusts and foundations and paid for services.  Focussing on growth we are looking to secure at least £250,000 new income annually while maintaining our current income levels, we aim to double our income by the end of our strategy in 2030.

As part of our senior leadership team, you will be agile and collaborative, a fundraising professional who has developed and delivered an income generation strategy and achieved income growth across multiple income streams, including developing commercial income streams, grants and statutory income. You will be hands on, getting stuck into applications, prospecting, communicating, and developing new income opportunities. Building strong relationships with staff, volunteers and service users, you will also have the ability to engage with stakeholders and build relationships externally. You will develop evidence-based and impact-led cases for support for various projects and must be able to unlock growth, develop new approaches and help communicate our impact.

You will build and lead a small, effective and positive fundraising team.

Key responsibilities

• Developing our income strategy to ensure we reach our financial and strategic goals.
• Chairing the Business development and fundraising committee
• Further developing trust and foundations pipeline, growing income and identifying new opportunities.
• Further develop our commercial income opportunities including training, consultancy and paid for services.
• Overseeing all tender submissions including building the pipeline and writing or commissioning tender writers.
• Working with the CEO and our comms officer to ensure our Comms and Income generation strategy are aligned.
• Recruiting and managing bid writers as required. 
• Working with our Finance team to ensure all donations are collected and recorded correctly, holding budget responsibility for fundraising and cooms.
• Building our case for support, working closely with staff and service users to understand their lived experience.
• Representing The Advocacy Project with funders, commissioners and external partners
• Ensure the Board of Trustees are regularly updated on the progress of income generation and our comms engagement, using a transparent and consistent reporting framework.
• Embed a fundraising culture within The Advocacy Project.

About you

We’re looking for someone with a significant success and experience of impactful charitable fundraising across diverse income streams especially from trust and foundations.

You must be passionate about our work the role of advocacy and involving service users in design.

Essential

î  Effective line management skills and ability to deliver alongside and through small team.

î  Experience of developing trust and foundations pipelines, bid writing and evidenced success of winning significant funding.

î  Experience of statutory services and tender submissions

î  Experience of developing new income streams.

î  Experience of delivering to targets, including a strong understanding of risk and how best to manage it

î  Knowledge of fundraising regulations, GDPR, and best practices

Desirable

î  Experience of working as a senior leader within a third sector, public sector, or voluntary organisation, including setting strategy and managing change

î  Experience of designing and delivering commercial income streams including business to business and direct to consumer products

î  Previous experience in an Advocacy/user voice organisation

î  Previous experience of co production.

Skills

î  Strong leadership and management skills

î  Ability to work collaboratively and lead change effectively

î  Be highly organised and self-motivated with a proven ability to work to tight deadlines

î  Positive, creative, entrepreneurial, and solutions focused.

î  Proactive, dynamic, able to work effectively independently.

î  Ability to problem solve and think creatively

î  Confident networker, with strong communication skills.

î  Strong understanding of EDI principles and how to apply them in your work

Benefits of working for us

We’re committed to providing an empowering, flexible and supportive working environment for all our staff.

Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.

All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.

We are a Disability Confident and Mindful Employer.

About the role:

At Camden Young Person’s High Support Accommodation Service, nights matter. They can be the point where worry, distress, conflict or risk comes to the surface - and where calm, skilled leadership can make all the difference. As Night Manager, you will lead the overnight service, making sure young people experience safety, consistency and support when they need it most.

You will be the senior operational decision-maker overnight, leading the night team to respond confidently to incidents, safeguarding concerns, missing young people procedures, building safety, visitor access and any actions handed over from the day team. You’ll work with a high level of independence, while knowing when to liaise with the on-call manager, emergency services or wider management team to keep young people, staff and the building safe.

This is also a role about connection. You’ll line manage, support and guide Night Workers, oversee locum or agency staff where needed, and make sure overnight learning, handovers and emerging themes are shared clearly with the Service Manager and wider team. Through trauma informed, strengths-based and psychologically informed practice, you’ll help build a service where night and day support feels joined up, purposeful and ambitious for young people’s futures.

About you:

• You are calm, confident and steady under pressure, with the judgement to manage risk overnight and know when to escalate.
• You have experience supporting, supervising or leading staff in supported accommodation, youth work, social care, housing or a similar setting.
• You understand the needs, strengths and risks of young people in high support accommodation, including safeguarding, trauma, distress and non-engagement.
• You can create clear structure without losing warmth, building a team culture where staff feel supported, accountable and able to do their best work.
• You communicate clearly and confidently, with strong records, handovers and partnership working that help keep support joined up across day and night.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 31st May at midnight

Interview date: Sunday 14th June in person at a Young Person's Service

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed.

This is an exciting opportunity to lead IRMO’s Advice programme. As our Senior Advice Programme Manager, you’ll manage a dedicated team and oversee a range of initiatives that provide high-quality information and advice services to respond to the changing needs of our community.

The Advice programme provides trusted information, resources, advice and casework in Spanish and Portuguese on key areas of need, including immigration, welfare entitlements, housing and homelessness prevention. IRMO is accredited by the Advice Quality Standard (AQS) and the Immigration Advice Authority (IAA) at Level 3. We are also members of Advice UK and receive second-tier support from Southwark Law Centre.

Alongside this, the programme works with local health boards to run initiatives designed to improve access to health services, such as HIV testing, sexual health and family planning advice and Chagas disease testing. You will also oversee IRMO’s Community Support service, which manages community enquiries daily at our Brixton centre and through our helpline, provides emergency crisis support and coordinates our Community Interpreting service, as well as connects service users with internal or external support.

These initiatives support people facing difficulties and help them build the skills and confidence to navigate complex systems. All of our work is shaped by the views of our beneficiaries, keeping our services relevant and responsive.

As Senior Advice Programme Manager, you’ll lead the strategic development of the Advice programme, ensuring our work is high-quality, impactful and responsive to the needs of our community. You’ll help grow the programme by strengthening existing partnerships and developing new ones.

To succeed in this role, you’ll bring solid experience as both a project and line manager, with a track record of overseeing multiple initiatives, delivering against KPIs and communicating impact clearly. You’ll be confident in managing people and priorities, with a leadership style that brings out the best in your team.

You’ll also have a strong understanding of the barriers Latin Americans face in accessing immigration, welfare, housing, health and other essential services in the UK, and a genuine passion for advancing the rights and welfare of migrants and refugees.

For more information please find the Job Description on our website.

The COO will translate BLiM's mission and strategy and ensure its well-run, properly resourced, with its ambitious day-to-day delivery. You will free the CEO to focus on strategic leadership and external influence by owning operations, people management, financial oversight and internal systems.

The COO will be a senior leader who shapes organisational culture, makes operational decisions, manages complex stakeholder relationships and drives the performance of a passionate, high-commitment team. You will be the person the organisation looks to when it needs clarity, stability and momentum.

The COO joins at a moment of leadership transition following the departure of BLiM's co-founder and Director of Operations.

Why Join Us:

Black Lives in Music (BLiM) is a not-for-profit dedicated to advancing racial equity across the UK music industry. We amplify the voices of Black artists, music professionals and communities; drive systemic change; and hold the industry accountable for meaningful progress. Through research, advocacy, programming and strategic partnerships, BLiM creates the conditions for Black talent to thrive.

BLiM has published ground-breaking research including the Being Black in the UK Music Industry report, produced the UK's first Black classical music festival in Classically Black, influenced government policy on live music licensing, and built a network of over 100 partner organisations across the four nations. BLiM is now entering a new phase of its development, with a strengthened leadership team, a Target Operating Model designed to carry the organisation beyond its founding era, and an ambition to become the UK's most influential voice for racial equity in music.

Person Specification 

Essential

• Significant experience in a senior operational leadership role, ideally as a COO, Head of Operations or Director of Operations in a charity, social enterprise or purpose-driven organisation.

• Demonstrable track record of building and improving operational infrastructure: systems, processes, policies and ways of working that make organisations more effective and resilient.

• Proven people management experience, including line management of senior staff, performance development, recruitment and team culture-building.

• Strong financial literacy, including experience of budget management, grant compliance, financial reporting and working with a board finance function.

• Experience of leading or supporting governance processes, including board reporting, risk management and compliance.

• Excellent written and verbal communication skills, including the ability to translate complex operational information into clear, accessible reports and presentations for senior stakeholders.

• A genuine, demonstrable commitment to racial equity and an understanding of the specific systemic barriers faced by Black professionals, artists and communities.

• The emotional intelligence and interpersonal skill to lead with care, build trust quickly and navigate complex relationships under pressure.

• The resilience and adaptability to thrive in a small, fast-paced, mission-driven organisation where the work is varied, the stakes are high and no day is the same.

Desirable

• Experience of working in or with the music industry, creative industries or arts and culture sector.

• Familiarity with Arts Council England funding frameworks, charity law and the regulatory environment for non-profit organisations.

• Experience of implementing or managing a CRM system, project management platform or other operational technology.

• Knowledge of equality, diversity and inclusion (EDI) frameworks and how to embed inclusive practice into operational systems and culture.

• Experience of leading an organisation through a period of significant change, transition or growth.

• An existing network within the UK music sector, creative industries or racial equity and social justice space.

At BLiM, we're interviewing on a rolling basis, so we'd encourage you to apply sooner rather than later!

To be considered for a first interview, please include a Cover Letter with your application. This initial conversation will be relaxed and informal, and we'll take you through the full interview process together so you know exactly what to expect at every stage.

Age UK Kensington and Chelsea’s Information and Advice (I&A) service provides rights-based information, advice and advocacy on Welfare Benefits, Social Care and Housing options as well as practical assistance to enable older people access their entitlements.

Join a vibrant, values‑driven local charity making a real difference to older people across Kensington and Chelsea. As a Senior Information & Advice Caseworker, you’ll play a key role in ensuring our rights‑based advice service is the best it can be — supporting advisers, shaping quality, and helping older people access the benefits, care and housing options they deserve.

If you’re motivated by impact, collaboration and championing dignity and independence, we’d love to hear from you!

MAG (Mines Advisory Group) is an international humanitarian organisation based in Manchester, UK, and working in 32 countries. We remove landmines and unexploded ordnance to release safe and productive land for communities, and work to reduce the threat of armed violence by supporting governments to safely manage weapons and ammunition. In 1997, MAG was a co-recipient of the Nobel Peace Prize for our work campaigning for the Anti-Personnel Mine Ban Convention.

Job Purpose

You will provide leadership for MAG’s global advocacy and influencing work, ensuring engagement with political, institutional, and sector stakeholders is focused, coordinated, and aligned with organisational priorities.

The Head of Advocacy will lead the development and delivery of MAG’s advocacy strategy across key geographies and fora, including national governments, multilateral institutions, and sector networks. The role ensures that MAG’s policy positions are translated into clear and targeted influencing approaches, and that advocacy activity supports organisational objectives.

Working closely with the Director of Policy and Strategic Partnerships, the Head of Policy, and colleagues across MAG, the role strengthens MAG’s external influence and ensures a coordinated approach across teams and regions.

 Advocacy Leadership and Strategy

• Lead the development and delivery of MAG’s global advocacy strategy, aligned with organisational priorities and policy positions
• Identify priority targets, geographies, and influencing opportunities across national, regional, and multilateral contexts
• Provide strategic advice to senior leadership on advocacy opportunities, risks, and positioning

External Engagement and Representation

• Represent MAG at senior level with governments, multilateral institutions, and sector networks
• Build and maintain relationships with key decision-makers and advocacy peers across priority geographies
• Lead MAG’s engagement in relevant advocacy fora, including parliamentary, multilateral, and sector spaces
• Support senior MAG staff to engage effectively with advocacy targets

Delivery of Advocacy and Influencing

• Oversee the design and delivery of advocacy initiatives that support MAG’s objectives
• Ensure the development of high-quality advocacy materials, including briefings and messaging
• Ensure advocacy activity is coordinated across MAG and aligned with organisational priorities

Advocacy Management and Internal Coherence

• Provide leadership and line management to the Advocacy Manager and wider advocacy function
• Conduct appraisal meetings in line with MAG policy, agreeing and reviewing progress towards individual targets on a regular basis.
• Ensure clear planning and prioritisation of advocacy activities
• Strengthen internal understanding of advocacy priorities and approaches
• Ensure consistency of messaging across advocacy, policy, communications, and programme engagement
• Sector Engagement and Positioning
• Build and maintain relationships with advocacy peers and coalitions across the humanitarian and disarmament sectors
• Influence sector advocacy agendas in line with MAG’s priorities and expertise

Management

• Contribute to PSP planning and organisational strategy
• Support business planning and programme development
• Manage resources in line with agreed priorities
• Provide updates to the Director of Policy and Strategic Partnerships
• Deputise as required

Requirements

Essential Experience

• Significant experience in advocacy, influencing, or external engagement in humanitarian, development, or related sectors
• Experience engaging with political stakeholders, including governments and/or multilateral institutions
• Experience developing and delivering advocacy strategies or influencing initiatives
• Experience producing high-quality advocacy materials and briefings
• Experience working collaboratively across teams and with external partners

Essential Skills and Knowledge

• Strong understanding of political and influencing processes across relevant geographies and institutions
• Understanding of humanitarian, disarmament, or related policy environments
• Excellent written and verbal communication skills
• Strong relationship management and influencing skills
• Ability to identify and respond to emerging opportunities in dynamic political contexts

Essential Aptitude

• Ability to represent MAG with credibility and authority
• Strategic thinking and sound judgement
• Collaborative and solutions-focused approach
• Ability to work with autonomy and prioritise effectively
• Commitment to MAG’s mission and values

Desirable

• Experience engaging in multilateral fora (UN, CCM, APMBC, CCW, ATT, UNPoA)
• Experience working across multiple geographic advocacy contexts
• Experience managing or developing a team
• Additional languages

Benefits

Remuneration

The starting salary will be £56,220, based on a 37.5 hour working week. MAG has a system of incremental pay increases, up to a limit, based on length of service in the role. Further information will be provided to the successful candidate.

Closing Date: 12.00 (GMT) - 18th June 2026

To apply please visit our website via the link.

Please note that as part of MAG's commitment to safeguarding, this post is subject to background checks before an offer of employment is confirmed. For more information on MAG’s approach to safeguarding and background checks on our website.

MAG is committed to the principles of diversity, equality and inclusion. If you think you would be suited to one of our roles we would welcome your application regardless of your background. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential 25 days Annual Leave.

We are looking for a warm, organised and proactive Membership and Individual Giving Manager to help us deepen relationships with our members and supporters.

EDS UK is the leading UK charity dedicated to supporting people living with Ehlers-Danlos syndromes (EDS) and hypermobility spectrum disorders (HSD). We provide trusted information, community connection and advocacy, for better recognition, diagnosis and care. Our members and supporters are at the heart of everything we do.

This role is central to building a sustainable income base that allows EDS UK to continue providing vital support, information and advocacy for people living with EDS and HSD.

As part of a small team, you’ll enjoy a varied role that blends hands-on delivery with strategic thinking. You’ll lead our membership scheme, grow regular giving, and ensure every supporter feels valued, understood and connected to our mission. You’ll bring empathy, clarity and creativity to supporter communications, recognising the diverse needs of our community.

This is a fantastic opportunity for someone who wants to make a tangible difference every day and help shape the future of EDS UK’s supporter experience.

Senior Executive Assistant

Part-time (2-3 days per week) | Permanent
Fitzrovia, London | Hybrid working (1-2 days in the office)
£75,000-£85,000 pro rata
Start date: 2-3 months

An exceptional opportunity has arisen for an experienced Senior Executive Assistant to join a highly respected, award-winning pan-European think tank operating at the forefront of European foreign and security policy.

For almost 20 years, this organisation has brought together policymakers, academics, activists and senior political figures to promote informed debate and shape values-led European policy. With approximately 120 employees across Europe and a dynamic, entrepreneurial culture, the organisation combines intellectual rigour with the pace and agility of a start-up environment.

This role will suit a highly accomplished Senior EA with experience operating within international academic institutions, embassies, foreign ministries, diplomatic organisations, global universities or similarly complex, stakeholder-heavy environments.

Working closely with senior leadership and alongside an existing Senior EA, you will play a pivotal role in coordinating international board activity across six European entities, while providing high-level executive and logistical support in an environment involving academics, former Prime Ministers, senior policymakers and European councillors.

The Role

This is a varied and highly visible position combining senior executive support, international board coordination and compliance-related responsibilities across multiple European jurisdictions.

A key part of the role will involve organising approximately eight board meetings annually across London, Berlin, Madrid, Rome, Paris and Warsaw. These meetings involve senior external board members and high-profile stakeholders, requiring exceptional diplomacy, discretion and relationship management skills.

Responsibilities will include:

• Complex international diary and travel management across multiple time zones
• Coordinating and delivering international board meetings from planning through to completion
• Organising venues, travel, accommodation and meeting logistics across Europe
• Preparing and distributing board papers and meeting documentation
• Liaising confidently with senior academics, policymakers and high-ranking officials
• Ensuring local meeting formalities and governance requirements are adhered to across different European jurisdictions
• Minute taking and meeting follow-up actions
• Supporting the coordination of larger Main Board meetings and Annual Councils alongside the existing Senior EA
• Managing stakeholder engagement with tact, patience and professionalism
• Working proactively to secure attendance and commitments from senior external board members with demanding schedules, having all details finalised 6 months before the board meetings are due to to take place

Candidate Profile

The successful candidate will be a polished and highly credible Senior EA who thrives in intellectually driven, international environments and is confident operating with senior stakeholders.

You will bring:

• Signif

We are looking to recruit a Senior Welfare Rights and Housing Advisor to join Camden Disability Action’s Advice Service.

You will have at least two years’ experience providing specialist-level welfare rights advice and experience of providing housing casework. The role involves identifying opportunities for income maximisation, supporting clients to ensure benefits are correctly assessed, and assisting with mandatory reconsiderations and appeals. You will also support Disabled people with housing-related issues, including homelessness prevention and access to suitable accommodation.

You will work holistically, managing complex cases and advocating for clients across statutory services, specialist advice agencies, and community organisations. The role provides social welfare rights advice, advocacy, and casework support within CDA’s remit and does not involve the provision of regulated legal services.

You will be committed to developing your understanding of the Social Model of Disability and share our vision for a radically inclusive world where people are not disabled by the society in which they live.

We are looking for someone who is committed to supporting our clients on the front line with equal passion to use themes and patterns from casework to affect wider systems change.

The role is hybrid, with a minimum of two days per week based at our office in Kentish Town (NW5 1LB).

Job Title: Senior Accommodation Support Worker

Position available: 1 full-time position (37.5 hours), based in the Black Country

Salary: £28,861.56 - £33,786

Closing date: 26 June 2026

All interviews will be held via Microsoft Teams

Is this you?

We are looking for a highly skilled Senior Accommodation Support worker with excellent communication skills, compassion and understanding of the impact of abuse and exploitation.

We are looking for an innovative candidate who has experience of working with adults, who have experienced trauma and abuse.

This is a great opportunity for someone who enjoys problem solving and developing their leadership skills.

The Role:

The successful candidate will provide day to day support to the Refuge Manager and/or Safe House Manager.  The position will manage and have oversight over the quality of support delivered to residents and their children supervising the intervention support workers who will each have a nominated caseload. The position will ensure that the environment is empathetic, supportive and positive promoting independence and life after violence and abuse as well as meeting all contractual targets from the contracts and commissions.

If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you.

Job Summary: The Operational Manager will provide strategic and operational leadership across regional and national services ensuring the consistent delivery of high-quality, innovative and evidence-informed services.

Working closely with the PAC-UK Senior Leadership Team the postholder will drive service improvement, embed best practice and support staff development across regional and national teams

The role will also contribute to shaping national approaches through local insight, ensuring that services align with PAC-UK’s strategic priorities, relevant legislation and Family Action’s values and policies.

Key Tasks & Responsibilities

1.To manage, support and supervise Practice Managers to ensure that the services provided are efficient, effective, offer high quality and work to measurable outcomes.

2.To have overall responsibility for ensuring that Practice Managers are making the best use of resources by overseeing the annual budget-setting process and by closely monitoring income and expenditure on a regular basis with Senior Leadership Team Members.

3. Assist Practice Managers in the allocation of cases, management of caseloads drawing on contract monitoring data to support decision making

3.To work with Practice Managers to make sure that all commissioned services meet their performance targets and comply with the relevant contract monitoring and reporting arrangements. Including preparing performance data, presenting monitoring reports at commissioner meetings.

4. To manage, support and develop PAC-UK volunteers which includes robust inductions, supervision and opportunities for additional trainings and developments relevant to the role.

5. To lead on and support the development of PAC-UK's voice and influence work (including ongoing co-design and co-production of services and leading on events such as National Adoption week alongside other regional/national voice and influence events.

6.To ensure that all projects are fully compliant with Family Action’s Safeguarding Children and Vulnerable Adults policies, procedures and practice standards.

7.To oversee the safe recruitment of new members of staff, and to make sure that all members of staff have coherent job descriptions, are properly inducted, receive regular supervision, are subject to an annual performance appraisal and have up-to-date development plans.

8.To be a passionate advocate for service user participation and involvement: children, young people and adults, and to work with Practice Managers to increase the opportunities for service users to influence and shape the way adoption services are designed, developed and delivered, including oversight of volunteers.

9.To support Practice Manager in setting and implementing Continuous Service Development Plans, Practice Wheels, Open to closure pathways and logic models as part of a commitment to continuous service improvement.

10.To identify gaps and any shortfalls in performance and, by working collaboratively with staff and Practice Managers to develop practical solutions to address them.

11.To promote a positive public image of Family Action to increase public and professional awareness of Family Action’s work and support the Senior Leadership team in securing new and re-commissioned contracts.

12. With close support of the Senior Leadership team, manage service budgets to ensure sustainability and value for money.  Identify and respond to financial and performance risks and prepare business cases and financial plans for service development.

13.To develop good working relationships with funders, commissioners and other key stakeholders within the Adoption Sector and to contribute to local strategic and national Adoption initiatives, as appropriate.

14.To ensure the implementation of Family Action’s Diversity & Equality Policy and our Ethical Policy in every aspect of your work and positively promote the principles of these policies amongst colleagues, service users and other members of the community.

15.To comply with Family Action’s Health and Safety Policy, Data Protection Policy and to protect your own and others’ health, safety and welfare.

16.To work flexibly as may be required by the needs of the service and carry out any other reasonable duties as required.

17. To have strong safeguarding understanding and experience and act as safeguarding lead in conjunction with other Operational Managers and the National Lead.

Lead advice services that change lives

Citizens Advice Barking & Dagenham is seeking an experienced and ambitious Service Manager to provide leadership for our advice services at a critical time for local communities.

Demand for welfare benefits, debt and housing advice continues to grow. We are looking for someone who can lead high-quality services, support and develop staff, build partnerships, and help shape the future of advice provision in the borough.

The Service Manager will oversee the performance and development of our advice services, manage Service Leads and Team Leaders, ensure delivery against funding requirements, and work closely with senior leadership to develop new opportunities and partnerships.

We are looking for someone who has:

• Significant experience within Citizens Advice or a comparable advice organisation
• Experience managing complex advice services, projects or programmes
• Strong leadership and people management skills
• Experience monitoring performance and delivering funded contracts
• The ability to develop services, build partnerships and identify new opportunities
• A commitment to equity, inclusion and access to justice

This is an excellent opportunity for an experienced operational manager seeking a senior leadership role within a respected local charity.

What we offer

• Salary of £42,771 per annum
• 33 days annual leave including public holidays
• 3% employer pension contribution
• Flexible and hybrid working arrangements
• Ongoing professional development
• The opportunity to influence the future of advice services in Barking & Dagenham

Citizens Advice Barking & Dagenham is an equal opportunities employer and welcomes applications from all sections of the community.

Closing Date: 9.00am, 15 June 2026
Interviews: Week commencing 22 June 2026

We are seeking a qualified Solicitor or Legal Executive, to fill the post of Employment Law Manager. We also welcome applications from paralegals with 5 years experience who wish to qualify as a solicitor (England and Wales).

You will be required to provide complex professional legal advice on employment law matters to our management team, national executive committee and members. Managing a team of junior colleagues and supporting their complex casework, you will advise on collective employment law matters and review first stage complaints.

Salary and Location

• Band 4, London Spine points 27-23 or Regional 30-26
• London starting salary: £53,726 p.a. rising to £61,115 p.a. in annual increments or Regional starting salary £49,663 p.a. rising to £56,081 p.a. in annual increments
• PCS London or Region

Successful candidates for the Employment Law Manager will be able to demonstrate:

• Proven experience in an employment law field, or qualified solicitor from any UK jurisdiction.
• Experience in staff management, appraisals, and complaints handling.
• Good communication and negotiation abilities.
• Ability to prioritise and manage workloads.
• Commitment to promoting equality and diversity in the workplace.
• Ability to work collaboratively and manage legal issues.
• Their commitment to the SRA Professional standards and behaviours.

The main duties of the Employment Law Manager role include:

• Delivering legal guidance and representation on employment law issues.
• Providing supportive management for caseworker colleagues.
• Conducting legal research, drafting advice, claims, and other legal documents.
• Providing support to senior colleagues on more complex matters.
• Advising the union on legal aspects of bargaining or campaigning matters.

You will be committed to professional development, through training, appraisal and the use of technology, you will be able to show how you maintain and share your up-to-date knowledge of employment legislation. An understanding of the political processes in the UK and the role and work of trade unions is essential.

Closing date: at 12 midday on Monday 22 June 2026

Interviews will be held in person at PCS Clapham on 8 July 2026 and 9 July 2026

About PCS

PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.

Employer Benefits

You will have access to a generous package of staff benefits including

• flexible working (including hybrid working)
• childcare and family support
• generous maternity/paternity leave
• 32 days leave and Christmas closure
• pension scheme
• employee assistance programme

Learning and Development

The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

PCS Recruiting Process

We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.

Applications must be received by the closing date and time specified.

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

• CVs will not be accepted. Please see the job description/person specification and follow the application process.
• PCS is working towards equal opportunities and is positive about disabled people.
• All posts can be considered on a full-time, part-time or job share basis.

Please view our guidance for applicants.

JOB DESCRIPTION: EMPLOYMENT LAW MANAGER

Ref: 1026

Grade: Band 4, London or Region

Salary:

London Spine points 27- 23

London starting salary £53,726 p.a. rising to £61,115 p.a.

Regional Spine points 30 - 26

Regional starting salary £49,663 p.a. rising to £56,081 p.a.

Location: London/Region

Purpose of the job:

To deliver a professional legal advice, guidance, and representation on employment law matters to staff and members.

To undertake a management role with direct responsibility for Employment Law Caseworker (B3) ( Paralegals)

Responsible to:

Band 5, National Officer Employment Law

Responsible for:

Band 3 Employment Law Caseworker (Senior Paralegals /Junior Lawyers)

Contacts

External:

PCS Members, elected officials and potential members. Employers, Legal and other advisors. TUC, Members of other trade unions and related bodies. MPs, pressure groups, campaigning bodies and media.

Internal:

PCS Staff and managers across Regions, Senior Management Team, National Management Team and other PCS Departments.

Main duties and responsibilities

1. Key areas

• Undertake training to complete the SQE or specialism in employment law
• Assist in legal research into past cases and documents
• Draft and prepare claims or other legal documents
• Assist in providing legal advice to SMT, NEC, members
• Keep up to date with new developments in employment legislation
• Assist in providing employment law briefings to PCS staff about changes in employment legislation
• Advise members and Reps on wrongful termination and unfair dismissal claims, including reviewing dismissal procedures and advocating for members' rights
• Assist members and reps in cases of workplace discrimination, harassment, or retaliation based on factors such as age, gender, race, disability, or other protected characteristics
• Assist with the development of the Unions policy objectives including the PCS planning process
• Assist with leadership in delivering the unions Legal and Employment Rights strategy
• Provide assistance with the unions bargaining, organising, campaigning, equality, learning and digital agendas
• Manage people and resources in the Legal and Employment Rights Unit
• Provide advice to relevant committees including assisting in the preparation and presentation of reports
• Monitor and report on issues and initiatives as requested
• Assist with input into budgetary processes including bid preparation, monitoring and control where relevant

2. People Management

• Manage work allocation and workflow, future planning and support for officer team/line manager
• Motivate and manage individuals and the team as a whole to provide a high standard of service
• Check work standards and maintain consistent quality of delegated tasks
• Seek to continuously improve the effectiveness and efficiency of the team
• Through induction, the appraisal system and one-to-ones, identify staff training and development needs, train or organise formal/informal training
• Proactively promote diversity in line with the wider PCS approach
• Apply the staff conduct policies as and when required e.g. discipline, grievance, capability, dignity at work and IT security policies
• Provide advice and deal with complex issues related to staff management including disciplinary or grievance in consultation with Line Manager
• Ensure that the health, safety and welfare of staff is maintained and improved, in accordance with PCS and statutory policies
• Work effectively with lay officials
• Deputise for Line Manager when required

3. Communication

• Ensure digitalisation, information & communication methods are effectively implemented and used to generate improvements
• Draft complex communications including briefs and reports
• Communicate with members by assisting in the production of circulars and briefings, and by addressing meetings and conferences etc
• As necessary, represent PCS and liaise with outside bodies

4. Casework Management

• Advise in the handling of personal casework
• Liaise with solicitors, internal and external bodies on the handling of personal casework
• Represent PCS or PCS members at official bodies such as employment tribunals, Civil Service Appeal Board, etc.
• Maintain and improve own knowledge of the developments in employment law and practice

5. Team Working

• Proactively promote team working
• Initiate, organise, lead and participate in team meetings as appropriate
• Maintain high levels of confidentiality of sensitive issues at all times
• Provide assistance to team members

6. Equality

• Contribute to PCS policies on equal opportunities by developing innovative workplace strategies to tackle inequality and discrimination

7. General

• Participate and input information into PCS planning and budgeting processes
• At all times implement and promote the PCSs equal opportunities policy and adhere to the PCS Values
• Take due and reasonable care of self and others in respect of health and safety at work
• Participate in appraisal, training and development systems
• Act in a manner that enhances the work of the PCS and its overall public image
• In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
• Staff at this grade may be assigned or transferred to posts within grade. A training & development programme will be provided to assist with this, where required such other duties that may reasonably be required and that are within the level of the responsibility of this post
• Willing to work outside normal office hours and location on occasion (e.g. attendance at Annual Delegate Conference, where required)

Person Specification: EMPLOYMENT LAW MANAGER

Ref:1026

Date: May 2026

Location: London/Region

ESSENTIAL FACTORS

QUALIFICATIONS

• Newly qualified Solicitor/Legal Executive/Qualifying law degree OR 5 years experience in an employment law related role

EXPERIENCE

• Employment law and legal management, including advocacy and representation
• People management including induction, work allocation, appraisal and conduct
• Leading committees and teams
• Industrial relations and negotiations
• Project management, problem solving and decision making

TRAINING

(including continuous professional development)

• Evidence of ongoing training and continuing professional development
• Commitment to undertake job-related training
• Commitment to participation in appraisal and development review process
• Commitment to staff development

KNOWLEDGE

• Understanding of the political processes in the UK and the role and work of trade unions
• Employment rights, equality legislation, discrimination law and working practices
• Impact and use of Digital and IT applications in a trade union

SKILLS

• Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
• Ability to negotiate and form effective working relationships internally and externally
• Ability to work collaboratively and manage complex legal issues
• Ability to identify and set standards and priorities
• Ability to provide timely advice and guidance

OTHER

• Commitment to the application of Equal Opportunities policies and practices at work
• Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
• Flexible approach to work and willing to work outside of normal office hours and location on occasions