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Chartered Institute of Library and Information Professionals, London (On-site)
£55,500 per year
Help shape sector development for the UK’s professional body for libraries, information, and knowledge management
Posted 1 week ago Apply Now
The Talent Foundry, London (Hybrid)
£45,000 per year
Be at the start of something amazing! Leading a new team across fundraising and marketing to support young people spark their ambitions
Posted 1 week ago Apply Now
Closing in 4 days
USPG, London (On-site)
£28,000 - £32,000 per year
Supporter Care Officer
Posted 6 days ago
The King's Trust, Multiple Locations (Hybrid)
£39,000.00 to £44,000.00 (up to £47,000.00 if London-based), dependent on your location, skills, knowledge and experience
Posted 1 week ago
Closing in 6 days
Shelter, London (On-site)
£37,181 per annum (plus £5,023.71 per annum London Weighting allowance if applicable)
Posted 1 week ago
Closing in 4 days
Shelter, London (Hybrid)
£42,697 - £47,697 per year
Posted 1 week ago
Closing tomorrow
Sue Ryder, London (Hybrid)
£38,000 to £40,000 per annum
Posted 2 weeks ago
Closing in 6 days
Cardinal Hume Centre, London (On-site)
£30,400 pa for a 28-hour week (£38,000 fte)
Posted 2 weeks ago
Closing in 5 days
Age UK Camden, London (Hybrid)
£17,442 - £18,403 per year
Age UK Camden is recruiting an Administration Officer to join the Counselling Team.
Posted 2 days ago
Page 4 of 5
Battersea, Greater London (Hybrid)
£49,950 per year
Full-time
Contract (1 Year Fixed-Term Contract)
Job description

Advice Service Delivery Manager

The newly created Advice & Support Team plays a key role in delivering Battersea’s increased strategic focus on early intervention in the pet ownership journey. By offering well-timed expert and empathetic support and advice before owners reach crisis point, the team aims to prevent avoidable animal welfare issues and reduce the number of pets relinquished for preventable reasons.

A key service in this area is the Behaviour Advice Line (BAL), currently delivered by our Animal Behaviour Team. This new role exists to lead the development of a clear, evidence-based service model and plan to transform the line into a cost-effective multi-channel service that delivers measurably improved impact for owners and their pets.

The role is for one year with the outcome to develop a detailed service model and associated change plan and budget, that is evidence based, co-designed and in alignment with the future Advice and Support strategy and Operations structure. Iterative changes should be identified for service improvement within the year and a business case for investment produced by the end of July 2026.

This is a rare opportunity to shape a service that will positively impact the lives of cats, dogs, and their owners for years to come. You’ll bring your service design, strategy, and leadership skills to an environment focused on real social impact – working alongside a team of smart, compassionate, and experienced colleagues.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

  • 28 days of annual leave (plus 8 days paid public holidays) per year
  • Discounted gym memberships and cycle to work schemes
  • Employee Assistance Programme and access to Wellbeing Resources
  • Generous pension contributions - up to 10% employer contribution
  • Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
  • Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 28th July 2025
Interview date(s): To be confirmed


All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Application resources
Posted by
Battersea Dogs & Cats Home View profile Organisation type Registered Charity Company size 501 - 1000

Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.

Battersea Dogs & Cats Home logo Play
Recruitment Photos 2024 7.jpgRecruitment Photos 2024 5.jpgRecruitment Photos 2024 2.jpgRecruitment Photos 2024 14.jpg
Posted on: Monday, 14 July 2025
Closing date: 28 July 2025 at 23:30
Job ref: BDCH6293
Tags: Advice / Information, Customer Service, Compliance / Quality, Customer support, Strategy

The client requests no contact from agencies or media sales.