Salary - £22,526 - £30,476 p/a Please note successful candidates should expect to be appointed at the starting point of the salary scale and consideration may be given to a higher salary depending on the experience of the individual

Full-Time (35 hrs p/w) - Fixed Term Contract ending 30 September 2022

Based in Basingstoke, Hampshire (with regular travel)

Ref Code: SFW-212

Are you a confident and resilient individual with lived experience of the issues facing vulnerable young people (i.e. involvement in gangs or knife crime) and a proven ability to engage successfully with individuals despite their challenging behaviour? If so, St Giles is looking for a Senior Gangs Mentor & Facilitator to join their SOS+ team and deliver a service that will address these important which continue to affect communities across the county of Hampshire.

About St Giles 

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

Our award-winning SOS+ Service works with young people in a variety of settings by delivering sessions and workshops in schools, Pupil Referral Units, Community Centres and to Youth Offender Teams. The mission of SOS+ is to prevent children and young people becoming involved in gangs and youth violence by equipping them with tools, knowledge and support delivered by experts with lived experience.

About this vital role

We’ll rely on you to provide one-to-one mentoring support for young people at-risk of exploitation and criminality aged 8-18 who have been identified needing additional support. In addition, as first point of contact, you’ll liaise with relevant funders, attend partnership meetings and ensuring the successful delivery of positive outcomes. 

Maintaining the high standards of the project by supporting regional staff and volunteers will be important too, as will providing coaching, advice and guidance and compiling reports when required. And, when it comes to working closely with the Willow Team (Working with Exploited Children) or travelling across the county to get the job done, again, we’ll count on you. 

What we are looking for:

• To have lived, personal experience of the Criminal Justice System, and/or being involved in a gang or knife crime
• A confident mentor with experience of partnership working who can coordinate a project without a team around them
• Someone who is comfortable working alongside a variety of professionals in a Children’s Services team
• A relevant qualification, or willingness to work towards one, plus knowledge of safeguarding practices and policies
• Strong IT skills and the ability to use and develop monitoring systems to record all aspects of work
• A full current driving licence and willingness to travel across Hampshire as required.

In return, you can expect a competitive salary, generous leave allowance, access to clinical supervision, staff pension, flexible working, a mentoring programme, an advice and counselling service, access to clinical supervisions, season ticket loan and much more.

Closing date: 11pm, 27th September. Interviews may take place throughout the recruitment period. Please apply early as we may close the role before the date advertised.

(please note if the lockdown restrictions and social distancing measures are still in place, shortlisted candidates will be interviewed via video).

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be DBS Checked.

Closing date:  23rd September 2021 at 11.30 pm

Interview date: w/c 4th October 2021

Do you have experience of working with people with social welfare issues and an understanding of social exclusion and the issues faced by people affected by homelessness? Then join Shelter as Involvement Officer and you could soon be playing a vital role at the heart of our Involvement team.

About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team
Our Involvement Team’s aim is to ensure that the views of those affected by the housing emergency shape and influence all of Shelter’s work. Clients, and people with lived experience are involved in a range of different ways, through forums and events in local communities, sharing their story as part of campaigns, and speaking out about the issues that affect them. This helps ensure that our services and campaigns are developed alongside local communities and help to effect local and national change.

About the role
Developing an involvement programme for the Plymouth Hub that’s aligned to local community priorities and supports systems change will be just one of your challenges. We’ll also rely on you to plan and deliver regular involvement activities, contribute to planning activities and meet agreed KPIs. Supporting culture change around involvement, promoting opportunities to involve people with lived experience across Shelter’s work, sharing best practice and developing associated involvement resources are all important aspects of the role too. And, when it comes to providing ongoing support, guidance coaching and development to the people involved, ensuring opportunities for regular feedback and that any wellbeing or safeguarding concerns are managed in line with organisational processes, again, we’ll count on you.

About you
Used to working with people with lived experience to help them share their experiences and stories, you have a proven ability to plan and co-ordinate involvement activities that support and encourage them to get involved in Shelter’s Work. What’s more, you’re great at developing successful relationships within a large organisation, as well as with external agencies and professionals. Presenting information and writing reports comes naturally to you too, plus you’re adept at using a range of IT tools to carry out your work, including case management systems, Microsoft Office applications, internet, email and online meetings. An inclusive and open mindset is also required, together with a collaborative approach, openness to risk and a willingness to be reflective and give and receive feedback and learn from successes and failures alike.

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

About The Advocacy Project

We help marginalised and vulnerable people make effective choices about what happens in their lives. We also support them to speak up and help improve important services we all need. We want to make sure people across all age and care groups – including learning disability and mental health – can:

• voice their concerns
• understand their rights
• make effective choices about what happens in their lives

We do this through advocacy services which support people individually, and user involvement projects that help organisations improve the services they offer.  

About Personal Health Budgets

Personal health budgets (PHBs) are a way of personalising care, based around what matters to people and their individual strengths and needs. They give people more choice, control and flexibility over their healthcare, allowing them to develop a package of care tailored to what will help them to be well and stay well.

About the role

This role will be responsible for the day-to-day management of the PHB service. The post-holder will act as the point of contact for complex queries, allocate referrals,  provide line management support to the PHB advisors and carry a small case load of PHB referrals. You will work closely with the PHB manager and team to identify areas for development and explore further PHB opportunities, specifically developing the third-party service offer for personal health budgets. This role will require an enhanced DBS check.

Key responsibilities

• Make sure the PHB service is delivered to contract requirements.
• Provide regular support and supervision to PHB advisors, supporting them to process PHB referrals efficiently and accurately.
• Liaise with referring teams and PHB leads to make sure they have access to PHB training resources and support.
• Act as main point of contact for enquiries and provide awareness and training sessions to stakeholders.
• Monitor the case management system (CMS) and financial transaction reports and follow process for corrective action.
• Work with the PHB Manager and team to identify and implement areas to develop including the third party service and to mobilise new PHB services.
• Continually evaluate the service using data, case studies and feedback to demonstrate the impact of the service.
• Proactively involve people with lived experience in developing the service.
• Process PHB referrals efficiently, providing support to referrers as required.
• Support potential budget holders to understand and access a PHB that will support them to achieve their recovery goals.
• Support the implementation and development of Patient Knows Best (PKB) digital platform into PHB services.
• Keep accurate and up to date records of PHBs on the case management system.
• Work with the finance team to make sure PHB funds are released quickly and accurately, and risks are identified and managed appropriately.
• Deputise for the PHB manager.

General responsibilities

• Participate in team meetings and training.
• Participate in personal, team and organisational development.
• Contribute to monitoring reports.
• Keep to our policies, including health & safety, and risk regulations.
• Work to our mission, vision, and values.
• Carry out other projects and tasks as needed.

Person specification

We welcome applications from people with transferrable skills and qualities, and people with diverse employment histories and personal backgrounds.

Essential qualities, attributes and experience:

• Experience of managing staff, preferably within services that support people with health and social care needs.
• Experience of running and evaluating projects.
• Ability to review and improve the service.
• Passionate about supporting people to have their voices heard, to feel in control of decisions about their lives and to have their rights upheld.
• Experience and understanding of direct payments or personal health budgets.
• Commitment to ongoing professional development.
• Good organisational and IT skills including database experience.
• Ability to listen and build trust, to encourage people to express their own views and to represent clients’ self-defined interests.
• Willingness to promote The Advocacy Project and its services in line with our mission, vision and values.
• Excellent interpersonal and communication skills; experience of working with a wide variety of people including commissioners, service users and colleagues.
• Ability to work as part of a team and on your own initiative, to plan and prioritise your own workload.
• Commitment to working within The Advocacy Project code of conduct, equality and safeguarding policies.

Desirable knowledge and experience:

• Experience of using and managing a case management system.

• Knowledge of mental health sections and services, including current issues in policy and practice.
• Experience of working with people with mental health issues and an understanding of the difficulties they face.
• Experience of working with children and young people.

Benefits of working for us

We’re committed to providing an empowering, flexible and supportive working environment for all our staff.

Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.

All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.

We are a Disability Confident and Mindful Employer.

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Title: Senior Internal Communications Officer - Services
Salary: £39,543
Contract: Permanent
Hours:   35 per week
Location: London – with opportunity to work from home up to 4 days per week

About the role
As Senior Internal Communications Officer – Services, you’ll be joining a small but growing internal communciations team and will play a key role in Crisis’ service development programme, supporting a directorate of approx. 400 staff as they transition to a new way of working.
You’ll lead on translating the vision for the programme into a compelling narrative and internal communications and engagement plan to inspire and motivate staff across the directorate.
You’ll work with colleagues in the Internal Communications team to make sure that staff across the organisation have a clear understanding of the vision for the programme and what it means for Crisis’ staff and members.
You’ll also contribute to the wider work of the Internal Communications team, supporting staff engagement as a whole and working to meet the team’s priorities for 2021/22.

About you
As a key stakeholder in the services development programme, you’ll have sound knowledge of Crisis’ broader strategic aims and workstreams and will help to make sure the programme dovetails into these.
In addition to supporting the programme, you’ll also support non-programme communications and updates into and out of the directorate, building a two-way approach to communications and engagement.
You will be a confident communicator, with experience of working in a communications role either as a manager, lead or partner. You’ll be a strategic thinker with experience of leading change communications and will be driven to support Crisis’ mission to end homelessness.
In this role, you will report into the Head of Internal Communications but will be accountable to the Director of Services Development for programme associated work.

We want Crisis to be an inclusive employer which then reflects our members and the communities we work in. We want to offer opportunities to everyone regardless of their gender, ethnicity, disability, religion, sexual orientation or age. We particularly welcome applications from people with lived experience of homelessness.

Working at Crisis
As a member of the team you will have access to a wide range of employee benefits including:

- Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
- Mandatory pension scheme, with an employer contribution of 8.5%
- 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
When you join us you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
We have 5 staff diversity networks which include Black, Asian and Ethnic people, LGBTQ+ people, those with Lived Experience of Homelessness, Women at Crisis and Disability Awareness.

How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Interviews will be held on Monday, 11 – Tuesday, 12 October 2021

Accessibility
We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email email our Recruitment team and we will contact you to discuss how we can help. Our details can be found on our website.

 
 Registered Charity Numbers: E&W1082947, SC040094

Our international, charitable institute is looking for its new Projects' Manager during one of its most exciting times of growth. We are about to celebrate 10 years since our inception, and as we continue to grow, we are looking for our new manager who will bring innovation, inspiration and leadership to our international, national and local projects. 

This is a key post within the organisation working closely with the RJ4All Founder & Director, Professor Dr. Theo Gavrielides, and occasionally the Board. 

You will need to have experience in managing projects especially within the NGO sector. We would also welcome applications from those working in academia but with a focus on project management including people (paid and volunteers). Previous experience in fundraising is desirable.

The RJ4All Project Team consists of passionate individuals with a mixture of practical, research, academic as well as lived experiences. You will need to be passionate to make a change for our communities and put your work in the context of what we do to alleviate poverty. We will expect you to be highly ambitious and independent, hardworking, innovative and believe in our founding restorative justice values.

This post is office based and it aims to:

• support the Director in ensuring the overall, effective management of all elements of RJ4All from the promotion and delivery of programmes and trainings, to the robust monitoring and evaluation of both national and international projects.
• support the Director in ensuring that the RJ4All team is functioning efficiently and effectively.
• support Project Officers in ensuring effective coordination of their projects. Guiding and introducing them into Erasmus practices and funders’ regulations, Theory of Change, project impact, communications and dissemination
• line manage the Comms Officer, Youth Engagement Coordinator and young interns and volunteers
• act as one of the main points of contact between RJ4All and clients/partners/volunteers, ensuring satisfaction is maintained at all times.
• act as a Project Officer for local, national and international projects including carrying out qualitative/ quantitative research (secondary and primary), analysing and reporting on findings, carrying out evaluations, producing publications and delivering training.
• support RJ4All’s user led philosophy through concrete actions.

It is also expected that together with the Director develop new project ideas and fundraise for them. The post holder will also act as the designated Safeguarding Officer (DSO) and will be responsible for RJ4All’s Safeguarding Policy alongside the Director.

Are you passionate about supporting young refugees and asylum seekers to improve their lives and reach their potential? Do you have exceptional partnership development skills and the drive to lead dynamic teams to have a real impact?

This exciting role will lead on the development and operations of Young Roots’ services and projects in Croydon and surrounding boroughs. The Head of Services will be focused on ensuring Young Roots’ activities are values and outcomes driven, with excellent processes for project design and delivery. You will have a passion for youth participation and building on the strengths of young people. You will be focused on developing strong local partnerships and influencing local practice and networks. You will be the key contact for grants relating to Croydon, and be vital in developing funding partnerships and reporting our impact well. The Head of Services in Croydon is the organisational lead or deputy lead on Safeguarding. You will provide excellent leadership to your diverse team, have a focus on staff wellbeing, and devote time to your Senior Management Team responsibilities.

You will need to be excited to work within the framework of Young Roots’ values and have considerable experience of working with young refugees and asylum seekers. Excellent leadership and team management skills are required, along with a deep working knowledge of the UK asylum and social care systems for young refugees and asylum seekers.

An enhanced Disclosure Barring Service (DBS) certificate is required for this role.

Young Roots is committed to diversity, equity and inclusion and welcomes applications from all sections of the community, particularly those with lived experience of the asylum system.

To apply, please complete the attached forms and visit our website for further information on where to send your application.

Closing date for applications: Monday 27 September 9am

Interviews: Thursday 7 October.

Are you looking for somewhere a bit different? Do you love to support people in building their confidence and skills for their future career? Do you like the idea of all profit generated going back into delivering representation work, community-building opportunities and artistic professional development for students? Then, our client has an exciting role for you.

They are looking for a Commercial Manager to who will consistently aim to develop their services to ensure they are delivering value for money for their students and to the highest possible standard. The Commercial Manager will stay up to date with sector trends and work closely with NUS and other external partners to maximise benefits potential for income generation across out outlets, retail offer and events.

This role will cover day to day running of their three commercial outlets and the development of a strategy to diversify the students’ union’s income streams through commercial sales, growing their merchandise offer, and working with both internal and external partners to maximise their growth potential. The role will focus on ensuring their spaces and their offer remain student focused and will work hard to ensure they are delivering cost effective commercial services.

This role is ideal for anyone who has hands-on experience of working with young people or students, within a hospitality setting. You should have an enthusiastic and a high energy approach to your work with excellent organisation and communication skills. You should be passionate about connecting with people, have ability to build relationships quickly, a reputation for being reliable and trustworthy and can work well on your own as well as part of a team. You will be committed to their values of equity and inclusion with a passion for ensuring their students have access to work opportunities through their services during their time at UAL. You’ll have a keen eye for detail and will be proud to support other areas of work across the students’ union.

If you are a people person who enjoys working in a busy and diverse environment, then this is the job for you! Confidence can sometimes hold us back from applying for a job. But they'll let you in on a secret: there's no such thing as a 'perfect' candidate. It is a place where everyone can grow. So however, you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. They are committed to learning and development and as such will support the successful candidate to develop within the role.

This is a fantastic opportunity for someone to build on their experience in a creative and dynamic environment which strives to enhance the student experience, raise the reputation of their students and graduates and be an integral part of the team.

Closing date: 11.59pm on Sunday 26th September 2021

Interview date: Wednesday 6th October 2021

You may have experience of the following: Commercial Administrator, Commercial Manager, Commercial Analyst, Operations Manager, Contract Manager, Project Manager, Project Management, Commercial Analysis, etc.

Ref: 102 311

Salary - Inside M25: £25,526-£33,476 pa; Outside M25: £22,526-£30,476 pa
Please note successful candidates should expect to be appointed at the starting point of the salary scale and consideration may be given to a higher salary depending on the experience of the individual

Full-Time (35 hrs p/w) - Fixed Term Contract ending 30 September 2022

Based in Lea Manor High School (Luton)

Ref Code: SFL-212

Are you a confident and resilient individual with lived experience of the issues facing vulnerable young people (i.e. involvement in gangs or knife crime) and a proven ability to engage successfully with individuals despite their challenging behaviour? If so, St Giles is looking for two Senior Gangs Mentors & Facilitators to join their SOS+ team and deliver a service that will address these important which continue to affect communities across Luton & Bedfordshire.

About St Giles
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

Our award-winning SOS+ Service works with young people in a variety of settings by delivering sessions and workshops in schools, Pupil Referral Units, Community Centres and to Youth Offender Teams. Youth violence, gang culture and county lines continues to affect communities across Luton and Bedfordshire. Young people remain vulnerable to exploitation and entrenchment within criminality, and many who end up in the system are not known to the services that could have helped them until it’s too late. We want to change that.

About this vital role
As a highly skilled mentor, facilitator and youth worker, with the lived experiences of the issues these young people face, you will be in the perfect position to identify signs of risk, including the more subtle behavourial signs that are often missed by other professionals. You will also work with a cohort of at risk students, offering direct 1:1 mentoring support, and acting as a positive role model, demonstrating a real life alternative to criminality. Working to improve clients’ attitude, behaviour and thinking skills, with the ultimate aims of reducing risk and preventing exclusion, you will provide practical tools for young people to help mitigate the risks of gang exploitation and county lines, and to keep themselves safe.

What we are looking for:

• To have lived, personal experience of the Criminal Justice System, and/or being involved in a gang or knife crime

• A confident mentor with experience of partnership working who can coordinate a project without a team around them
• A confident public speaker/mentor and someone who is comfortable working alongside a variety of professionals contributing to multi-agency work
• A relevant qualification, or willingness to work towards one, plus knowledge of safeguarding practices and policies
• Strong IT skills, confident with virtual communication platforms like MS Teams and Zoom, and has the ability to use and develop monitoring systems to record all aspects of work

In return, you can expect a competitive salary, generous leave allowance, access to clinical supervision, staff pension, flexible working, a mentoring programme, an advice and counselling service, access to clinical supervisions, season ticket loan and much more.

Closing date: 11pm, Sunday 19th September 2021. Interviews: week commencing 27th of September (likely to be held via video).

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be DBS Checked.

You will project manage CALS Community Projects The Community projects seek to reduce poverty and disadvantage for people on low incomes and to bring about long-term changes in behaviour that will enable them to move to a position of greater financial resilience.

The Current Community projects are: Energywise, Leicester Food Bank Plus, and Moneywise Plus. These projects work with community-based organisations to provide a comprehensive package of support to help Leicester City and County residents with a broad range of generalist advice issues in line with each individual project’s remit and eligibility criteria. The advice and support areas covered include: welfare benefits advice and other forms of income maximisation; energy account management, energy cost reduction & energy saving measures; other household cost reduction and money management; digital support; support with accessing training, education and employment. The Community Advice Manager will be based at CALS’s main office and will be expected to travel to host venues where the advice services are delivered and to attend meetings at venues throughout Leicester City and Leicestershire County. The role will involve staff management, project and service delivery management,  Community Promotion and engagement, funder and stakeholder relationship management, reporting and data management.

Flexible location, with applications from Scotland, Wales or the North of England strongly encouraged. A lot of our work is currently taking place virtually, but regular travel and some overnight stays will be part of this role once restrictions are lifted.

We are seeking a highly skilled, experienced and energetic Practice and Partnerships Lead to work with organisations and communities working to end homelessness to build their capacity to use evidence to deliver impact. In this way, you will drive our implementation work, including our What Works Community, as it expands across the UK.

We are proud to be an equal opportunity workplace and are committed to celebrating and supporting diversity. We know we will thrive on it for the benefit of our employees, our products and services, and our community.  We encourage applications from people of all backgrounds, and particularly welcome applications from people with experiences of homelessness.

In a nutshell

You will work in a client-centred way to make a big impact on the lives of people experiencing homelessness by developing relationships and leading projects that help local areas identify the right problems and use evidence to design better solutions to homelessness. This work will involve working with local authorities, central government, and third sector organisations.

What will you be doing?

You will be part of the Implementation Team within the Centre, working to the Head of Practice and Partnerships. You will work closely with a small team.

You will help grow and shape the direction of the What Works Community as we expand and diversify our offer. By working in a client-centered way that provides local areas and their communities with evidence-based insights and practical support to identify the right problems and use evidence to design better solutions, you will make a big impact on the lives of people experiencing homelessness. ‍‍

About you

• Outstanding communication, problem-solving, and analytical skills, including strong capacity to manage and coordinate simultaneous customer relationships and projects and drive projects forwards to achieve tangible results;
• Experience in client management and/or business transformation work such as consultancy, business development
• Experience working with local government and/or previous involvement the homelessness sector or related field;
• Enthusiasm for developing and expanding an innovative program within a young and ambitious nonprofit;
• High proficiency in project management software, remote engagement tools, Microsoft Office, and Google Suite.

‍Closing date: Midnight Wednesday 29th Sep 2021

Interviews will take place w/c 4th October via video call online.

The Trustees of St Petrock’s wish to appoint a dynamic, inspired and imaginative individual as the DIRECTOR of this well established homeless charity in Exeter.

St Petrock’s

St Petrock’s has been providing a range of support, housing and prevention services to fill the gap in services to individuals in need for 25 years. The charity is well respected in the city and works closely with partner organisations to support those most in need.

The role

The successful candidate needs to be a leader and a visionary who can help develop St Petrock’s offering to the local community, work collaboratively with partner organisations and continue to develop the fund-raising initiatives that are already well established.

Applicants will need to have experience in the field of homelessness and / or social housing.

This is a full-time post.  The rate of pay will be up to £40,000 with supporting package for an exceptional candidate with the required ability and experience. There will be a probationary period of 3 months.

A full job description is available below and from our website.

Applications

Applications for this position must be submitted on the application form which can be downloaded below or from our website.

This post is located within the HR & Volunteering department, which provides support for all staff and volunteers across the organisation. Volunteers are a fundamental part of allowing Age UK Hertfordshire’s services to support older people.

The Volunteer Coordinator is required to support, promote and champion the role of our volunteers, while ensuring an adequate supply of volunteers are available to meet the needs of each of Age UK Hertfordshire’s services.

You will work closely with coordinators and managers across our services to develop volunteer processes and engagement, and will take an active involvement in volunteer promotion and networking.

Responsibilities/ Duties / tasks:

• Provide ongoing support to service coordinators in relation to volunteer recruitment, training and supervision
• Promote and champion the role of volunteers, both internally and externally, so that they feel respected and valued for their contribution to the organisation.
• To run regular volunteer working group meetings and ensure that both staff and volunteers feel involved in the volunteer decision making processes
• To creatively set up and run a volunteer focus group, or equivalent, in order to gain feedback and involve volunteers. This may mean holding local group meetings or creating an online forum
• Assist coordinators with planning for and conducting volunteer interviews and scheme specific inductions as required
• Coordinate volunteer inductions alongside operational staff and ensure the volunteer fact file is updated and produced in readiness for scheme specific inductions
• Assist with coordinating volunteer recruitment campaigns, including having an involvement in producing and distributing promotional material, attending local events and coordinating the application process
• ensure that the organisations website is regularly updated with promotional information for attracting volunteers
• include the use of social media and other forms of advertising online for recruiting and promoting volunteers
• develop and maintain links with external organisations
• Develop and run group interview / information sessions / open days or evenings for potential volunteers to assist with volunteer recruitment
• Monitor and collate quarterly volunteering figures, providing reports to HR
• Advise and support coordinators and managers on volunteer related issues, raising these with the management team where necessary
• Have an active involvement in volunteer’s week celebrations and other forms of volunteer events taking place throughout the year
• Ensure all mandatory training is regularly refreshed and up to date by all volunteers
• have an active involvement in considering and designing volunteering roles within the organisation
• To regularly meet with coordinators to discuss volunteer feedback and to ensure they are feeling supported in their roles 
• To design and produce guidance on the provision of volunteer support and supervision within AUKH and deliver training sessions, where necessary
• Initiate campaigns to attract prospective trustees to the organisation and to design the relevant recruitment paperwork 
• Assist the coordinators by running and providing regular reports on DBS renewals due for the volunteers
• To manage the volunteer mailbox, responding to all volunteer related enquiries, and to carry out all volunteer related administration
• Maintain the volunteer database, ensuring all information is accurate and kept up to date
• Attend any mandatory training required, as advised by their manager
• The role will require a degree of flexibility in terms of hours to be covered, and may involve occasional evening or weekend working, for which time off in lieu will be given.

This is an exciting and challenging senior leadership role that is pivotal to the continued success of Citizens Advice Wandsworth (CAW).

The Head of Projects has overall responsibility for the delivery of our range of projects as well as for the development of our local relationships. This includes leadership of our award-winning Hardship Crisis project which, delivered in partnership with Wandsworth Community Empowerment Network, connects our local faith, community, voluntary and statutory agencies with each other and with us, and builds the advice capacity of these local partners. The post holder also leads our service-user involvement work; enabling our clients to influence our service delivery, and to tell their stories to policy makers.

We’re not necessarily looking for someone with an advice background; more important is great project-management, people-management and relationship-building skills. It’s also important that your values align with ours and that you can demonstrate generosity, quality, accountability and creativity in how you work. We will support you to develop and learn. 

We’re passionate about promoting equality, valuing diversity and working inclusively. We welcome applications from all suitably qualified persons particularly people with disabilities and Black, Asian and minority ethnic applicants, as these groups are currently under-represented in our management team. 

Closing date: 9am Monday 27th September 

Interviews will be held on 6th October 

ABOUT US

Each year Age UK East London helps 9500 older east Londoners living in the country’s top pensioner poverty hotspots. Most are aged 70+, living alone in poverty and poor health. Most people have one or more long-term conditions, for example diabetes, COPD, or heart disease. They are struggling to make ends meet and watching every penny.

We deliver advice across the three most deprived London Boroughs of Tower Hamlets, Hackney and Newham. Each year 2,100 clients receive often complex casework. Around 1,400 are experiencing significant life events, which are often interlinked.

During the year to 31st March 2021, we helped older people improve their financial position by £2,077,280. Overall, 96.5% of our clients felt they were treated with respect by staff and given clear and useful information.  93% felt the support they received allowed them to stay as independent as possible.

Tower Hamlets Connect is a new flagship service which provides people living in Tower Hamlets with free, independent and high quality information, advice and advocacy on matters relating to health, social welfare, and social care.

Age UK East London is leading a consortium of local voluntary sector organisations to provide a helpline and outreach advice and advocacy support across the borough.  We are working in partnership with the council to maintain the Tower Hamlets Connect Portal, a public-facing, web-based resource with up to date information about local services, events, citizen rights and benefits.

The Network Co-ordinator is a new and pivotal role which will co-ordinate portal content, ongoing co-production of service development with all stakeholders, the digital action plan, service promotion and accessibility, customer engagement and consortium administrative support.

JOB PURPOSE

• Lead on sourcing and updating I&A portal content.
• Supporting service promotion through regular asset updates across stakeholders.
• Coordination of partner activity across digital support and user involvement .
• Provision of administrative support to the consortium .

KEY TASKS

• Co-ordinate the continual review and update of portal content for the I&A pages, including input from consortium partners.
• Create and distribute regular information updates to consortium members through the portal highlights newsletter.
• Co-ordinate and monitor the Digital Action Plan across the consortium.
• Co-ordinate and monitor User Involvement in service co-production across the consortium.
• Co-ordinate service promotion across the borough and via partners.
• Collate and report feedback and updates from consortium partners on engagement across local networks and forums.
• Provide co-ordination and administrative support for the Integrated Working Group, the Tower Hamlets Social Welfare Network and  consortium meetings.
• Co-ordinate customer satisfaction reviewing and reporting.

General

• To maintain excellent working relationships with professionals across multidisciplinary teams and multiple stakeholders..
• Represent Age UK East London at appropriate meetings, events and consultations as requested by the Information & Advice Manager.
• To attend team and staff meetings, committee meetings, etc.
• To undertake any other duties within the competence of the post holder as may be required from time to time for the smooth running of Age UK East London.
• To undertake all duties in line with Age UK East London policies and procedures (e.g. Health & Safety, Complaints, Confidentiality, Equal Opportunities).

Functional Links

• You will be line managed  by the Service Manager for Information, advice and advocacy.
• Close working with GP’s, Outreach Venues, Hospital Ward Staff, Adult Social Services and other AUKEL Services .
• Close working with the Advice Provider Networks in Tower Hamlets.

Person specification

Experience

• Experience of working in information and advice and/or other community based services.
• Experience of delivering services that meet defined outcomes and outputs.
• Experience of co-ordinating information across stakeholders.
• Experience of working across multidisciplinary teams in health and/or social care settings and ability to network at all levels.
• Experience of facilitating user involvement to co-produce service development.
• Experience of administering meetings at a senior level.
• Experience of promoting services.

Knowledge and understanding

• Knowledge of services available to residents and their carers in Tower Hamlets (e.g. through health service, social services, voluntary sector) and the issues affecting them.
• Knowledge of Information Access Standards.
• Understanding of confidentiality policy and practice.
• Understanding of equality and diversity in practice.
• Understanding and commitment to empowering service users and person centred practices.
• Good understanding of policy, legislation e.g. Care Act, Mental Health Act and Mental Capacity Act .
• Good knowledge of safeguarding vulnerable adults.

Skills/ Attributes

• Professional and courteous manner.
• An open minded and challenging approach to work with the ability to work on own initiative.
• Excellent communication skills both written and verbal with the ability to tailor to diverse audiences.
• Good planning and organisational skills.
• Excellent IT skills.

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