Job purpose

• To support the overall marketing efforts of Debt Free London.
• To support and continue to build brand continuity and brand voice amongst our partners and within Debt Free London.
• To use our data insights to help promote our service and share our learning.

For further information and to apply, please visit our website via the Apply button.

Closing date: Midday on 31 May 2022.

Background

The International Rescue Committee is among the world’s leading nonprofit humanitarian relief and development organizations. Founded in 1933 at the request of Albert Einstein, the IRC’s mission is to help people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. The organization is on the ground in more than 40 countries, providing emergency relief and rebuilding lives in the wake of disaster. Through 26 regional offices in cities across the United States, we also help refugees resettle in the US and become self-sufficient.

We’re striving to build an organization that is a supportive, kind and inspiring place to work. We encourage bold leadership, innovation in all aspects of our work, creative partnerships and accountability to those we serve.

The Global Awards Management Unit (AMU)

The Global Awards Management Unit (AMU) is a global unit spanning New York, Washington DC, London, Nairobi, Berlin and Amman with staff presence in many other locations around the world.

The AMU has responsibility for identifying, securing and managing funding from statutory donors. The Unit is organized into six directorates: Business Development, Strategic Partnerships, Compliance and Policy, Training, Partnerships and Operations and Planning.

The AMU’s mission leads IRC work to engage and influence government donors, secure the right funding, and enable compliant and effective program delivery for our clients.

Business Development (BD)

The Business Development Team, within which this role sits, leads IRC's public business development in collaboration with country programs and technical units across the organization. The team strives to secure the right funds in the right way to achieve IRC’s impact strategy for our clients.

The BD team focus is on the funds required from donors to deliver to those in greatest need. We strive to increase the consistency, duration, and diversity of our funds and the competitiveness of our bids to ensure the effectiveness of our work.

The team works to strengthen IRC’s long-term business development capacity and learning by sharing best practices and building upon proven approaches. We develop tools and processes that strengthen and simplify our business development efforts, and work with training colleagues to improve capacity across the organization.

We prioritize effective partnerships and collaboration, internally and externally, locally and internationally. This includes strengthening the engagement and representation of national partners in our program design and team structures, as well as using our organizational connections with peers and donors to maximize successful business development and impact for clients.

The Purpose of the Role

The Senior Program/Business Development Advisor will join a global BD team and will help drive IRC’s new business development efforts by engaging with global, regional, country, and technical staff throughout the business development cycle from opportunity tracking and positioning/capture planning to proposal development, and submission. The SPDA will primarily serve as capture and proposal manager, s/he will also offer technical assistance and mentor staff working on proposals on relevant business development topics. The ideal candidate will have a successful track record of leading large-scale and complex new business efforts in international development with particular emphasis on FCDO commercial contracts.

RESPONSIBILITIES

• Manage proposals from solicitation release to submission ensuring compliance with donor rules and IRC’s business development processes and practices.
• Manage positioning/capture from opportunity identification to solicitation release including developing capture plan and coordinating the capture team to complete milestones.
• Lead proposal development in response to requests for proposals, including those for field-based projects and large global opportunities. This will involve management of proposal teams, calendars, and deadlines; strategy development with technical staff; partner identification and negotiations; recruiting; writing; production; and after-action reviews
• Manage relationships with proposal partners and liaises with IRC’s Global Recruiter to secure key personnel.
• Collaborates with IRC’s pricing team, ensuring technical vs. budget consistency.
• Lead on advising other IRC departments when required on FCDO contract terms and implication for structuring proposal budgets, targets, and deliverables.
• Formulates the commercial strategy, including writing the commercial proposal for an FCDO contract
• Build and strengthen relationships with internal stakeholders (HQ-based regional and technical units, as well as IRC country offices) as well as with donor representatives, partners and other relevant stakeholders.
• Contribute to, and model the use of standardized business development processes, tools, templates and information.

Skills, Knowledge and Qualifications:

• Bachelor’s degree in relevant field, including international relations, political science, public administration, and communications.
• Seven years plus of experience developing funding proposals.
• Experience working with UK government donors. 
• Substantial experience and a successful track record leading large proposal teams on complex subject, multi-year, multi-partner proposals with minimal supervision.
• Experience in proposal budgeting a plus.
• Excellent communication and interpersonal skills, including the ability to effectively manage a variety of relationships in a multicultural environment;
• Demonstrated ability to collaborate equally effectively with colleagues in ‘remote’ and diverse teams, including as team leader for proposals;
• The ability to work productively and accurately while under pressure in a fast-paced, demanding environment;
• Flexible work attitude: the ability to work in a team environment and independently and ability to meet unexpected demands;
• Ability to multi-task and prioritize effectively;
• Ability to travel internationally (up to 20% of time);
• Fluency in English with proficiency in one other language (French and/or Spanish) desirable.

Language Skills: English (fluent).

Candidates must have the right to work within the country they are applying.

IRC UK is committed to equality of opportunity and non-discrimination for all applicants and employees. IRC-UK seeks to ensure we achieve diversity in our workforce regardless of gender, race, religious belief, nationality, ethnic/national origin, sexual orientation, age, marital status or disability. IRC-UK welcomes applications from all candidates, including underrepresented groups and refugees who have the right to work in the UK.

IRC UK will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application and/or interview process, and for essential job functions if appointed to a role. Please contact us if you may need such adjustments. 

#IRC-Europe

Job purpose

• To manage the Debt Free London call centre, ensuring our service is available to over-indebted residents from 8am to 8pm, 7 days a week.
• To be the product owner of the Debt Free London ‘Flex’ omnichannel system.
• To ensure clients find our service easy to access and have high levels of satisfaction.

For further information and to apply, please visit our website via the Apply button.

Closing date: Midday on 31 May 2022.

Fundraising & Commercial Marketing Manager

• Home Based with some travel to Head Office required
• Up to £42,000 based on experience
• 35 hours over 5 days per week

The role

In this new role you’ll have a hands-on role in managing ambitious campaigns to deliver against fundraising and commercial sales objectives, covering all aspects of marketing (digital and physical, including brand management), supporter comms, website and social media including development and delivery of creative ideas and concepts.

You’ll have a good understanding of what works for fundraising, but an open and inquisitive mind and a desire to test, learn and scale develop new concepts for an untraditional charity audience (the automotive industry). You’ll have the opportunity to share and grow your own ideas as part of an exciting team on the journey towards ‘great fundraising’.

Key points

• You’ll be a team player who thrives in an agile, ambitious environment
• You’ll be happy sharing your own thoughts and ideas, and working to bring them to life
• You’ll be delivering compelling marketing activity that furthers Ben’s ambition and strengthens its ability to deliver on its mission
• You’ll work across the full range of B2B products and services, ensuring pricing, positioning and marketing activities are aligned for maximum impact
• You’ll be responsible for overall brand management of Ben’s fundraising and commercial brands (DoIt4Ben, ILC, BenBall, BenWell etc.)
• You’ll deliver a consistent, high-quality service to all stakeholders, ensuring an experience which often exceeds expectations and delivers the optimum customer satisfaction

Benefits

• A minimum of 33 days, inclusive of Bank Holidays and subject to increase with the length of service.
• Contributory pension scheme – matched at 4%.
• Life assurance 3 x basic annual salary.
• Access to Perkbox, employee benefits platforms, offering free perks and discounts with hundreds of companies and deals available. 
• Enhance Maternity/ paternity Pay
• Employee Assistance Programmes.
• Wellbeing support including access to mental health digital platforms.
• Long Service Recognition.
• Personal Development.
• Rewards and Incentives.
• Free car parking

About Ben

Ben is an independent charity and dedicated partner to the automotive industry, providing support for life for its people and their family dependents. Ben is focused on delivering care and support to enable total health & wellbeing through working and later life.

Ben provides free and confidential advice and support focused on the main areas of peoples’ health and wellbeing: financial, physical, mental and social, supporting people at whatever stage of life. Everyone who works, or has worked, in the automotive industry can access Ben's support.

By working in partnership with automotive industry companies, Ben can help them to support their people through life’s challenges and build a stronger, more resilient automotive industry. Ben is dedicated to working closely with employers to help support their people, and therefore the industry as a whole.

Apply now

If this describes you, and you are ambitious and motivated and want to make a positive difference to people’s lives, get in touch with us.

About FareShare UK

As the UK’s national network of charitable food redistributors. We believe that no good food should go to waste. We redistribute surplus food to charities that turn it into meals. We are doers. We are a community. We change lives

We have an excellent opportunity to join FareShare and if you feel that you would like to make a difference this may be the role for you.

The role

The Commercial Manager will focus on working with the food industry to provide increasing volumes of surplus foods within the protein category to the charities and community groups we support across the country, the success you have, together with your colleagues in the Food Team, will be critical to maintaining our growth.

Your role will be to identify, develop and manage new business relationships and strengthen existing business relationships with companies in the food industry, generating value for the partner and to secure growing and sustainable volumes of surplus food for the FareShare Network.

When it comes to our key partners, you will undertake a strategic account management role leading and coordinating FareShare’s engagement right across our organisation ensuring professional account management and enabling us to leverage the appropriate influence, expertise, and funding from these key partners as well as food.

You will work with food partners from the protein category to help identify and overcome the barriers which exist to giving surplus food to people in need.  These include operational, financial and historical issues, including competition from income streams available to industry e.g. selling surplus food to anaerobic digestion or animal feed processors. FareShare has been able to secure external grant funding to help overcome these barriers and help increase the volumes of fresh foods which are redistributed. This role will include working with food partners and other stakeholders to identify opportunities to apply this fund, seeing initiatives through to completion, monitoring the impacts, benefits and evaluation.

You will also be required to work closely with FareShare colleagues within FareShare and across the UK in our partner organisations in order to identify and understand opportunities for creating mutual and shared value.

Main areas of responsibility

Business Development and Relationship Management

• Research, investigate and approach food companies that have the potential to divert surplus food products to the FareShare network.
• Research relevant key personnel within the organisation that will help drive its success and engage the relevant internal departments.
• Working with the partner and with FareShare’s supply Chain and Logistics Team develop systems and business processes which are appropriate for that partner and which will ensure they are managed in the most environmentally, socially and financially efficient way.
• Prepare and proactively promote the benefits of working with FareShare to existing and potential partners

• Working in conjunction with the Head of Food Industry Partners and other members of the Food Team to plan and manage delivery of the FareShare Food Strategy relevant to your accounts
• Be responsible for, and proactively drive, your own lead generation setting of appointments and meetings to progress these relationships
• Scope and implement partnership agreements and/or service contracts between FareShare and Food Partners
• Implement food partner account management practices to support continued development and growth of key food partners
• Keep up to date with industry and charity insights and ensure this is reflected back strategically across ways of working and account management

Project and Initiative Management

• Be responsible for managing and communicating key projects and initiatives to increase food volumes and strategic value, securing support from a range of stakeholders within food partners and across the FareShare network.
• Work closely with Supply Chain and Logistics, Operations and Network Development teams with the aim of optimising food out to our network
• Develop and lead FareShare cross-departmental strategic activity to enable us to derive maximum value from key food partners including liaising with fundraising, marketing and volunteering teams

Competencies and behaviours

• Proactive, organised and able to work under pressure, whilst maintaining excellent attention to detail
• Excellent written and verbal communication with effective presentation skills
• Good knowledge of Microsoft Offices packages, ideally at an advanced level and with a good level of numeracy and literacy
• Analytical and data-driven approach to problem solving
• Creative approach to problem solving and developing new opportunities and initiatives

Person Specification

As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable in this role.

Essential 

• Demonstrable experience managing multiple accounts in the FMCG, food, retail or comparable sector with professionalism and integrity consistently meeting or exceeding challenging targets
• Good working knowledge of the key players across the food industry and their ways of working
• Successful track record of managing cross-functional projects to tight timescales and budgets, ensuring involvement of all key stakeholders
• Ability to develop and maintain effective working relationships at a range of levels and across multiple functions with a variety of internal and external stakeholders.
• Ability to use own initiative working independently and responsibly

Desirable​

• Experience of working in a retail or food industry sector
• Experience of project evaluation, data-driven analysis and impact reporting
• Relationship and stakeholder management experience of large corporate partners
• Knowledge of and interest in Sustainable Development, Corporate Social Responsibility and experience of its application within the business environment

An excellent opportunity has arisen to join Westway Trust as a Leasing Officer (Commercial) where you will be responsible for providing support on the delivery of a thriving business environment through the professional management of our property portfolio, ensuring leases, licences, contracts and associated documentation are completed, in place and up to date.

You will have a strong property administrative background with a keen interest in law and demonstrable experience of undertaking commercial property transactions with extensive document drafting experience.

To view the full job description and apply for the role visit Westway Trust website.

The application deadline is Friday 20 May when applications will be reviewed and shortlisted for interview.  However, we reserve the right to close the application early.  An early application is strongly recommended.

Senior Business Development Manager

The National Institute for Health and Care Research, the UK's largest funder of research, responsible for awarding more than £1.3 billion a year on behalf of the Department of Health, has an opening for a Senior Business Development Manager to join our team based at London Bridge.

We are interested in speaking to Senior Business Development Managers, interested in joining the team that helps industry, charity and public research funders to work in partnership with the NIHR and the wider UK research and healthcare community. 

Job Purpose

In this exciting role, your main responsibilities is to support industry from around the world to generate the evidence required to demonstrate the safety, efficacy and suitability of health care innovations to facilitate adoption into the NHS and other global health care markets.

The Business Development Team engage with a wide range of companies from SMEs to large multinationals; across a range of sectors including pharmaceuticals, biotech, medical devices, IVD and digital technology. Through our work we support industry to navigate the UK’s research ecosystem, to gain access to relevant expertise, facilities, data, patients and accelerate collaboration.

Key Responsibilities and Accountabilities

• Engage with companies developing new therapeutic and healthcare innovation
• Lead the development and delivery of focused business development activities
• Develop new company accounts aligned to key account strategy
• Work with stakeholders across the NIHR including the research infrastructure
• Lead on the development of marketing materials, working with various stakeholders
• Support the Head of Business Development in delivering the team’s event strategy

Qualifications and Experience

• A degree within a science related field
• 3+ years Business Development experience
• Experience engaging with scientific / medical leaders from industry or academia
• Experience engaging with scientific / medical leaders from industry or academia
• A broad understanding of scientific and technical concepts
• Excellent communications skills
• Track record of delivering and exceeding targets
   

Role Details & Benefits 

• Salary: £42,000 - £49,000, depending on experience
• Wide range of core benefits
• Hours: 0900 to 1730 Mon to Fri 
• Location: London Bridge / Hybrid Remote

Interested in learning more about this exciting position with the UK's largest and most prestigious funder of research, please submit a cover letter and CV and one of the team will be in touch. 

Role Purpose:

This is an exciting opportunity to contribute to the growth in Charity Bank's lending book by cultivating relationships with target charities, social enterprises and referral sources, identifying and securing new lending opportunities and then converting these opportunities into high-quality, socially impactful loan assets. The Senior Lending Manager will work very closely with the Director of Lending to optimise business development efforts in the North of England and Scotland and maximise new lending productivity by undertaking the development of referrals and opportunities generated either by themselves or by other Banking Team members into loan applications (‘deal writing’), thereby contributing to aggregate team lending targets. The Senior Lending Manager will also develop and implement new sub-sector business development strategies and generally raise the profile of Charity Bank’s role and mission. 

Key priorities include: 

• Identify and secure new lending opportunities in Charity Bank’s target markets and within the bank’s risk appetite and criteria. 
• Research and develop sub-sector business development strategies and provide expertise to the Banking team and Exco. 
• Undertake thorough credit due diligence and analysis, prepare credit applications and oversee loan transactions through legal documentation and completion. 
• Meet annual individual business development targets and contribute to team targets as agreed with the Director of Lending and/or other relevant Senior Managers. 
• In collaboration with colleagues, constantly striving for improvement in internal process and the customer’s experience. 
• Actively manage existing relationships with borrowers, sector bodies and other referral sources. 
• Be a champion for actual and potential customers in the social sector, identifying barriers to access to finance and proposing, piloting and supporting innovative solutions. 
• Develop and maintain relationships with third parties who may be a source of business for Charity Bank, including umbrella and representative organisations, trusts and foundations, and professional firms or service providers, active or potentially active in the region. 
• Undertake activities, including speaking at appropriate conferences, to raise awareness of Charity Bank’s profile and presence across the region and to promote Charity Bank’s role and mission. 
• Manage relationships with other lenders, both social and mainstream, with a view to cross-referring (where outside our risk appetite) and/or sharing loan deals (where beyond our lending capacity) and vice versa. 
• Liaise with various public sector bodies, including Government and local authorities, with a view to developing our lending activities in the region. 
• Market Charity Bank’s savings products. 
• Support the marketing and PR activity of the Communications and Marketing Team. 
• Other tasks as may be directed by the Director of Lending or other relevant Senior Managers. 

Key Responsibilities:

Business Development, Credit Assessment and Transaction Management 

• Meet annual individual business development targets and contribute to Team targets as agreed with the Director of Lending and/or other relevant Senior Managers, with appropriate training and support. 
• Manage and develop both existing and new introducers of business to Charity Bank. 
• Develop relationships with ethical and high street lenders to the social sector, social finance intermediaries and other organisations that have complementary business objectives to Charity Bank. 
• Develop and enhance the profile of Charity Bank to potential borrowers and depositors throughout the region by direct and indirect marketing, seeking business opportunities through speaking at and attending conferences and external events and by pursuing networking opportunities. Create and maintain contact with the regional press and media under guidelines set by the Marketing Department. 
• Completion of loan applications from introduction to credit committee presentation, ensuring that Charity Bank’s standards are met and consistently applied. Undertake thorough credit due diligence and analysis, manage “Deal Teams” in preparing credit applications and overseeing loan transactions through legal documentation and completion. 
• Manage a portfolio of borrowers including regular monitoring visits. 
• Preparation of annual reviews until such time as accounts are transferred to the Portfolio Management Unit. 
• Responsible for the full and accurate utilisation of the bank’s CRM system. 

Deal Writer 

• Whilst developing their own business development contacts and opportunities and growing a portfolio of new loans, it is expected that the Senior Lending Manager will contribute significantly to aggregate Team targets, principally as a Deal Writer for the Team. 
• Assess the risks associated with a loan application, including site visits for fact-finding, review the business plans / financial information relating to a potential borrower and liaise with their trustees /managers / directors. 
• Make loan recommendations with appropriate risk analysis of good quality to the Credit Team. 
• Work with Charity Bank staff, appointed professional firms and with borrowers to ensure that approved loans are processed quickly and efficiently through to final drawdown. 
• Support the Portfolio Management Unit in the production of annual reviews by seeking answers to questions where appropriate. At all times maintain the relationship with the borrower. Identify borrowers who are or may be suffering credit stress and who represent an actual or potentially impaired exposure for Charity Bank and support the Credit Team in any work-out action that may be required. 

Skills and Experience:

Essential experience:

• Over 5 years’ relevant experience with a strong background in banking or similar organisation
• Proven business development skills and track record
• Proven experience of negotiating and influencing at a senior level
• Proven experience of lending, credit analysis, including unsecured lending in a commercial environment 

Attainments:

• Banking qualification (or qualified by experience)
• Analytical skills including review of annual reports and accounts 
• Knowledge of company law and accounting policies and standards 
• Knowledge of government and local authority funding
• Knowledge of the social and charity sector 

Special Aptitudes:

• Excellent communicator – both orally and written
• Strong organisational skills, excellent at prioritising and managing own time 
• Highly numerate and computer literate, comfortable using computer applications
• Proven skills and experience in banking, lending and business development 
• A team player with well-developed interpersonal skills, able to communicate and work effectively with both senior managers and directors as well as support staff 
• A self-starter
• Ability to establish credibility and respect quickly
• Adept at knowing when to involve or seek guidance from their manager 

Disposition:

• Empathetic; remains calm in the face of other people’s emotions 
• Excellent Interpersonal skills and emotional intelligence 
• Influencing skills – good at getting a message across
• Self-reliant and able to work on own initiative 
• Discreet and tactful
• Quick to understand and cautious in expressing judgement
• Finds practical solutions
• Integrity
• Willingness to travel, sometimes at short notice when circumstances require. 

Motivation:

• Driven by a desire to use their skills to contribute to positive social change 
• Motivated to over-achieve personal targets to support the overall success of Charity Bank – results oriented 
• Committed to own continuing personal development
• A champion of good practice and people development 
• Leads by example and sets own personal high standards. 
• Intellectual and self-motivated 

Thinking style:

• Able to analyse a problem and present options to resolve it 
• Creative, innovative and change-orientated 
• Pragmatic approach to problem-solving
• Well-organised and systematic in approach. Detail conscious
• Does not waiver in pursuit of good outcomes in the best interest of the Bank 

Job title: Senior Lending Manager - North

Location: North of England, Home based 

Reporting To: Director of Lending (or other Senior Manager)

Contract: Permanent, full-time (part time considered)

Salary: c.£60K

Date Closes: 27th May 2022 at 10am

A fantastic opportunity has arisen for an experienced procurement professional to join this well known charity based in London. Reporting into the Head of Procurement your role as Senior Procurement Manager will be to manage procurement related projects, lead on negotiations with potential and existing suppliers, plan discussions with stakeholders as well as providing support as required to other members of the team and stakeholders.

Responsibilities will include:
· Work directly with stakeholders across the organisation, providing advice, guidance and leadership on the procurement process, contract management, timeliness, meeting objectives and effective negotiation.
· Actively support formal tenders as required ensuring compliance with internal procurement guidelines and policies. This will include the management of the process itself, guidance to internal participants and the liaison with organisations taking part.
· Assist in improving procurement templates and supporting documentation, aligning them to corporate standards, to meet requirements and support successful completion within selected spend areas.
· Act on behalf of the Head of Procurement in their absence in respect of all reporting requirements including: statistics and status updates, SLA’s, KPI’s, compliance, risk and savings as well as managing staff.
· Working with members of Procurement, Legal and business area functions, lead or support on procurement reviews as agreed with Head of Procurement to meet individual targets, ensure business areas are well managed and projects are delivered within agreed timescales with sustainable business models and meeting the project objectives set.

You will need to be a hands on procurement professional who is happy to lead on procurement activity of all levels and who is comfortable managing supplier and stakeholder relationships. Ideally you will be MCIPS qualified and experience in the public sector or not for profit sector would be an advantage.

This role is paying circa £43,000 and you will be required in the London office 2 days a week.

Our Financial Planning & Analysis team are looking to recruit a Head of Finance working with the Operations and Commercial departments of the Trust, this is a  key senior role in a fast pace environment. You will have strong commercial and communication skills to lead a national team of 4 finance managers ,you will be working with Operational teams assisting Directors with financial and commercial decision making. This is an exciting and rewarding role for the right candidate working for a highly regarded national charity.

The Financial Planning & Analysis function is responsible for strategic, commercial financial advice and financial performance management for the Trust including performance reporting, financial bid support, business cases, budgeting and forecasting activities. The team provide essential analysis and insights for budget holders and senior leaders to drive effective, sustainable, and commercial planning.

This role has responsibility for the Commercial advice to Management Teams, Business Planning & Budgeting, monitoring of monthly expenditure, challenging senior teams driving value for money within our operations and commercial departments. Review of expenditure accruals / deferrals. Training budget holders to improve financial management & accuracy of monthly management accounts.

You will initially be working on a hybrid basis and then based at one of our key centres with the opportunity to work flexibly. There will also be opportunities for you to work with Young People and witness the fantastic work of the Trust. 

Working for this membership organisation with real social impact you will work closely with the Director of Development and lead on the development of corporate partnerships and selling commercial products such as consultancy, training services, sponsorship and membership schemes to generate income .

The Role
Create a pipeline and pre-pipeline of suitable corporate and commercial partners to meet agreed quarterly and annual target
Undertake desk-based research to proactively identify, qualify and engage prospects
Handle all corporate and other commercial inquiries from potential partners
Develop, deliver, and lead on Corporate and Commercial Development Business Plan within the framework of the Development Strategy
Adapt and develop partnership offers as required and spot opportunities for further areas to commercialise

The Candidate
Proven track-record in generating five figure partnerships
Proven track-record in forging corporate partnerships, and sale of commercial products
Strong ability and knowledge to secure new business and drive income opportunities
Proven success in account management including the ability to negotiate and close business deals
Ability to research new and innovative leads, network and connect resources
Substantial experience of developing and delivering to an income generation strategy and business plan, and meeting income targets
Exceptional relationship management and negotiation skills, with demonstrated ability to influence and persuade senior decision makers

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Ecommerce Manager

ABOUT FARA

FARA Foundation was started 30 years ago by Jane Nicholson, driven by the sight of the appalling images of neglected and starving children in Romania’s state institutions, in the wake of the fall of Ceausescu in Romania.

In the thirty years since its foundation, FARA has cared for over 10,000 beneficiaries in Romania, transforming lives and giving hope of a better future to children and families living in severe disadvantage.

OUR VISION, MISSION AND VALUES

Our Vision is of a world in which everyone can live with freedom and dignity in a loving, protective environment, experiencing fulfilled lives whatever their ability.

Our Mission is to transform the lives of the most vulnerable and disadvantaged children, youth and families living in Romania’s poorest communities.

Our Values underpin all our work and are shared by all those involved in carrying out our mission both in the UK and Romania.

FARA strives to build a just society serving the common good, based on Christian values of love, justice, dignity and respect, welcoming people of all faiths and none.

Our Values

We act with kindness and compassion.

We respect the human dignity of every person.

We believe in practical hands-on care.

We strive to build a just society.

We responsibly collaborate across all sections of society.

We strive to be a best practice organisation.

About the role

We have an exciting opportunity for an experienced multi-platform E-commerce Manager to join FARA Charity Shops, the retail arm of the FARA Foundation. This is a crucial role within the organisation and the chosen candidate will play a key role in overseeing the Online team and driving performance of the Online business.

We are looking for someone who has demonstrable experience of managing multiple online channels who has the skills and ambition to drive to achieve significant growth in FARA’s e-commerce business. The postholder will work closely with the Development & Marketing Director as well as interacting with the Marketing Manager, Warehouse and Shops Operation teams.

You should be performance driven with strong commercial and analytical skills as well as experience in search optimisation and the customer journey, social media’s connection to online selling and implementing efficient process systems to achieve agreed KPI’s.  

This role requires strong leadership and organisational skills, knowledge of selling on multi e-commerce channels and social media platforms and specific skills in analysis, data manipulation and informed decision making.

The successful candidate should be flexible and adaptable with the energy and enthusiasm to take on this role to help achieve ambitious growth in the Online business. 

WORKING TIMES & LOCATION

• Location: FARA Warehouse, TW4
• Working Hours: 08:00 to 16:00
• 8-hour shift/ 30min break
• 5 days per week (Monday to Friday)
• Some weekend working as agreed

WHAT WE OFFER

• Internal policies and procedures training and support throughout your employment
• £38,000 annual salary, reviewed annually in April
• Employee assistance programme
• 28 days annual leave inclusive of bank and public holidays
• Up to 50% staff discount on the majority of goods purchased in the location you are working at
• Loyalty and team effort rewards

Application Instructions

To apply, please send your two-page CV and a maximum 2-page cover letter outlining how you meet the person specification and why you are interested in this role.

At Electricity North West, we continue to change and adapt to our customers needs. We are committed to building our teams to represent the local communities we serve.

It’s essential to us that we understand what our customers and communities need to thrive in our region. Creating the support and interventions to facilitate this has never been more important than it is today, and it is as big on our agenda as our drive the net zero.

The growth of our ambition in customer and community engagement has led to an exciting opportunity for a Welfare Partnerships and Community Manager to join our Customer Management team.

Our role

This is a key role in actively managing and engaging internal and external stakeholders to achieve increased awareness of Electricity North West and the service and extended support we provide to our customers.

You will collaborate with external partners and internal service delivery teams to ensure that processes are developed with vulnerability in mind to deliver the best customer journey. You will raise awareness of what vulnerability is and how it impacts our consumers and look for continual improvement in the support and service offerings available to customers. A strong influencer, you will be skilled in contract management of all partnership schemes to ensure that we deliver what every customer within our communities need, so that they are not left vulnerable during a loss of electricity now or in the future.

This role demands you to manage your own diary to create sustainable and winning relationships. With an expectation that you will be out and about in our region, you will be working from various locations including your own home, with a 20% presence in your base location.

Role accountabilities:

• Manage the performance to deliver business plan commitment targets set through effective budget and partnership management and ensure delivery to maximise social return on investment made (SROI)
• As the vulnerable customer expert, you will engage with all directorates to they ensure they understand vulnerability and its impact how it effects the needs of our customers and communities. Ensuring working practices & procedures have been developed with Vulnerability in mind and are BS18477 compliant for all channels incorporating training, videos, eLearning, team briefs and events 
• Create and deliver a vulnerable customer engagement strategy to ensure that the internal and external message is effectively delivered to promote what we do for our customers 
• To embed a continuous improvement culture, which delivers on insights from data, partners / 3rd parties that enhances customer satisfaction and the vulnerable customer journey prioritised by the most vulnerable segments in our region
• Support the Welfare and Customer Excellence Manager in the management and delivery of the Ofgem submission requirements through provision of data, reports, engagement activities, training and lessons learnt, associated to our vulnerable customers
• Continually review and manage the external partnerships in line with the vulnerable consumer strategy, to delivering SROI. Catering for current and future vulnerabilities using trends, forecasts and social economic pressures to ensure our vulnerable customer support is responsive and appropriate  

What we are looking for:

• A self starter, with initiative and high resilience
• Excellent Communication and Influencing Skills
• Extensive experience and awareness of causes and impacts of vulnerability
• Demonstrable experience of implementing and embedding initiatives successfully
• A personable, confident charismatic leader, able to sell a compelling story
• Proven ability to confidently challenge and influence at senior leader level 
• Proven skills in stakeholder engagement, contractor management and negotiation
• Continuous improvement and customer journey experience  
• Budget management experience 
• Full office 365 competence
• Experience of working in third sector or charity organisations would be advantageous

What we'll offer you: 

The chance to join a great team where engagement, support and team working is key.

A competitive salary, a colleague bonus scheme, a market leading contribution pension scheme, private health care, minimum of 25 days annual leave plus bank holidays rising to a maximum of 30 days, company car or cash allowance plus a variety of flexible benefits including buying and selling holidays and the opportunity for career development.

MLC Partners are working with a leading homelessness charity to recruit a Senior Management Accountant. Based in Central London, but with a good amount of flexibility, the role joins a team who are going through a large amount of change and comes with the prospect of really putting your stamp on things. Reporting into a manager who has a clear focus on developing teams, this is a great opportunity for someone looking for the next step in their career.

Main responsibilities of the role include:

• Manage the budgeting and forecasting process, working with the business partners to ensure that they support the strategic direction of the organisation.
• Deliver insight and analysis into the monthly management accounts, providing commentary for the ELT where necessary.
• Work with the new business team to create scenario models for new funding options, ensuring long term financial viability.
• Collaborating with the Finance Business Partners to provide scrutiny on contracts, driving efficiencies and cost savings.

The successful candidate will:

• Be a fully qualified accountant.
• Come with a commercial mindset and have worked for a complex, international company or in a Big Four environment.
• Have strong experience of analysing business cases and reporting back to board level committees.

Candidates with any sector background are welcomed to apply, but commercial experience or a strong commercial attitude will be critical to your success.

For more information, please contact Jamie Elliott at MLC Partners.