Senior communication manager jobs

Summary:

The Supporter Partnerships Officer (SPO) plays a vital role in delivering an exceptional experience for new and existing supporters of London City Mission.

Purpose of the job:

As a key member of the Fundraising team, you will be the first point of contact for individuals and organisations who give to the charity; handling enquiries, processing donations given over the telephone, updating supporter records, nurturing long-term relationships and providing insight to other members of the fundraising team.

This role is ideal for someone who thrives in a people-centred environment, enjoys providing outstanding supporter care, and is energised by working in a mission‑driven fundraising setting.

Your work ensures supporters feel valued, informed, and inspired to continue their journey with us. Conversations around personal faith, Biblical convictions around supporting gospel ministry and requests for prayer often form part of the dialogue between the SPO and supporters.

Key responsibilities:

Supporter care and engagement

• Be the first point of contact for supporters' (existing and new) enquiries by phone, email, letter, website and any other fundraising channels. Ensure they experience an excellent standard of response and experience.
• Be responsible for ensuring donations are thanked promptly and for establishing excellent standards of supporter care.
• You will look for opportunities to send stories and communications that show the Mission’s appreciation including leading on the LCM wide thank you events to Individual Giving supporters.
• Keep thank you letters up to date with new stories to show the impact of their donations.
• Respond to the cancellation of donations thanking the supporter for their gifts and ensure that the cancellation was planned.

 Data and insights

• Ensure all supporter information and interactions are captured accurately, up to date and stored in the fundraising CRM in line with GDPR and organisational policies to allow LCM to maximise income. This includes creating new records, assist with managing online donation pages and communicate with supporters on communication preferences and gift aid.
• Run regular reports to track supporter engagement, retention, and income trends.
• Use insights to improve supporter stewardship and fundraising journeys.

Proactive fundraising support

• Identify opportunities to deepen supporter relationships, including upgrading gifts, promoting campaigns, or encouraging long term commitments.
• Support the delivery of fundraising appeals, events, and supporter journeys.
• Collaborate with colleagues across the fundraising team to deliver outstanding supporter experiences.
• Maximise income by ensuring gift aid declarations are correct and up to date giving supporters every opportunity to opt in. 

Donation processing and administration

• Accurately set up new direct debits and Gift Aid declarations.
• During staff absence support the recording and reconciliation of donations if necessary.

Fundraising and supporter partnerships team

• Represent LCM at external events and conferences each year where the SPO will be expected to communicate LCM’s vision with a passion for and understanding of the gospel message, as well as share their personal journey of faith in Jesus Christ.
• Provide support and take part in meetings, activities and events in the Fundraising and Supporter Partnerships Team.
• Fully participate in the spiritual life of the Mission including attending the annual week of prayer, the monthly Team Day and daily staff prayers.

This role is based in London City Mission office in Tower Bridge Road and will involve occasional UK travel.

Person specification:

Essential experience

• Strong organisational and planning skills
• Excellent written and oral communication skills
• Ability to work on your own initiative and as part of a team
• Experience in customer service or supporter care
• Experience of using a CRM /donor database
• Good working knowledge of excel spreadsheets
• Attention to detail
• A practising, evangelical Christian, and a committed member of a local church whose leadership is willing to commission you for this position
• Inspired by London City Mission’s vision and values

Desirable experience

• Medium level skills in MS Office applications
• Experience of using Microsoft Dynamics D365 CRM
• Experience of processing direct debits
• Experience of coordinating volunteers
• Experience of working in a fundraising team
• Be willing to host the LCM weekly online prayer meeting and to lead team devotions

Benefits:

Here are some of the benefits we would offer you in this role:

• 25 days annual leave 
• Blended approach to work - with some flexibility over days in the Office and working from home
• An attractive pension scheme with LCM contributing 11.5% of salary
• Clear Christian values underpinning all we do
• Regular LCM and team prayer events; monthly whole of LCM team days with worship, teaching, prayer, and updates; and an annual week of prayer in January

This job description is not intended to be exclusive or exhaustive. It is an outline indication of activity and will be amended in the light of LCM’s changing needs.

Occupational requirement:

London City Mission (LCM) is an organisation committed to preaching the Christian gospel to the people of London.

The Supporter Partnerships Officer plays a key part in managing Partnerships with individual supporters for the London City Mission. It is essential that he/she must personally own, communicate and implement the aims and objectives of the Mission as he/she will be the first point of contact with supporters, including written, telephone and face to face. LCM deeply values its relationships with supporters, some of whom have been giving to and praying for the work for decades.

Many of our supporters know our staff by name because of personal conversations they have had around their personal faith and how we have responded to requests for prayer. We seek to build relationships with individuals over time and connections are often made as we share stories of personal Christian faith and how this motivates us to be a part of gospel work.

On this basis, we consider there is a prima facie case that the person appointed in this role be an evangelical Christian.

Employees are required to agree to the Mission’s Statement of Faith and Conduct.

This job description does not form part of a contract of employment.

We are looking for an inspiring and experienced Head of Fundraising and Development to join our team at Dalgarno Trust. This is a fantastic opportunity for someone passionate about fundraising, communications, and making a real difference in the community.

Key Details:

• Salary: £35,000 FTE (£28,000 per year pro rata, 4 days / 28 hours)
• Contract: Permanent
• Location: Dalgarno Trust Community Centre,(hybrid TBC)  North Kensington (with occasional off-site meetings)
• Hours: 4 days per week (28 hours), flexible by agreement
• Line management: Reports to the Chief Executive
• Deadline: Wednesday, 18 February 2026
• Interviews: Applications are being reviewed on a rolling basis, and shortlisted candidates will be contacted directly to arrange an interview

Based in North Kensington, Dalgarno Trust is a vibrant community centre supporting local residents of all ages through health, wellbeing, education, training, and youth programmes. As the only community centre in this part of the borough, we play a vital role in bringing people together, tackling inequality, and strengthening community resilience.

As Head of Fundraising and Development, you will be a key member of our Core Team, working closely with the Chief Executive to secure and manage the resources that enable our work. This is a varied and hands-on role combining fundraising, CRM management, marketing and communications, and organisational administration, offering the opportunity to make a visible and lasting impact.

You will lead on researching and writing funding bids, managing relationships with funders, and ensuring that monitoring, evaluation, and reporting requirements are met. You will oversee and develop our CRM system (Salesforce), ensuring high-quality data, producing reports, and supporting colleagues through training. You will also play a central role in diversifying income through donations, sponsorships, commercial activity, and use of our assets.

Alongside fundraising, you will lead our marketing, communications, and promotion, keeping our website, social media, and noticeboards up to date, and ensuring our work is clearly and effectively communicated to the wider community. The role also includes administrative and HR support, such as assisting with recruitment processes, timesheets, training coordination, and ensuring compliance with fundraising regulations and best practice.

We are looking for someone highly organised, administratively confident, and comfortable working independently, while also enjoying collaboration with colleagues, partners, and community members. You will bring experience of community-based work, strong written and verbal communication skills, and a genuine commitment to equality, inclusion, and positive social change. 

This role offers flexibility in working hours and a supportive team environment, with the chance to shape and grow the organisation’s income and profile at an exciting time for Dalgarno Trust.

About Urban Design Group

The Urban Design Group (UDG) is a small but dynamic charity and professional membership organisation dedicated to promoting excellence in urban design. With nearly 1,500 members—including urban designers, built environment professionals, thought-leaders, educators, and enthusiasts—UDG fosters collaboration, knowledge-sharing, and professional development. Through advocacy, education, and engagement, we champion high standards in urban design to create better places for people to live, work, and thrive. 

About the Role

As the main point of contact for UDG, the Membership and Administration Officer plays a pivotal role in the organisation’s day-to-day operations, ensuring an outstanding experience for members. As part of a small, dedicated team, the role focuses on managing membership operations, maintaining accurate records, facilitating effective communication, and supporting initiatives to grow and engage the membership. The post-holder may also assist with event coordination, general administration, and basic finance tasks, helping to keep UDG running efficiently and effectively.

Key Responsibilities:

Membership Services

• Serve as the main point of contact for all enquiries from members and the public, managing the membership administration inbox and providing prompt, professional, and helpful responses, triaging to colleagues where necessary.

• Administer all membership processes, including applications, renewals, terminations, and database updates, ensuring accuracy and efficiency.

• Maintain UDG’s membership and finance records in QuickBooks and track renewal payments across all methods, liaising with the external finance team as needed.

• Coordinate specific membership categories, including:

  • Recognised Practitioner – receiving and checking applications, liaising with the Assessment Panel, and informing candidates of outcome.

  • Corporate Memberships – processing applications and setting up webpages.

  • University Memberships – coordinating with course leaders on journal distribution.

  • Subscription Bureau Memberships – managing arrangements with external providers.

• Collaborate with the Fundraising and Communications Manager to promote membership benefits and encourage member involvement with UDG activities and initiatives.

• Build and maintain targeted contact lists by identifying relevant groups, practices, and influential individuals for UDG outreach and engagement.

• Prepare and provide updated membership mailing data for distribution of UDG’s quarterly journal, Urban Design.

• Maintain a high standard of customer service, ensuring members feel engaged and valued.

Administration

Provide general administrative support for the UDG team as required including:

• Support for UDG Committees (Executive Committee, Board of Trustees, Editorial Board, Working Groups, and Awards Panel), such as:

  • Scheduling meetings, preparing agendas, and circulating papers.

  • Producing concise, action-oriented minutes.

• Promptly process recruitment advertisement requests, including website postings and invoicing.

• Carry out routine updates to the UDG website, including the Urban Design Directory.

• Coordinate the scheduling for of activities, meetings and events.

• Support the Book Review Editor by coordinating the book review process, liaising with publishers and ensuring reviewers receive copies in a timely manner.

• Proactively identify opportunities to streamline administrative and membership processes.

Events

• Assist in the planning and delivery of online, hybrid, and in-person events in collaboration with the UDG Directors and the Fundraising and Communications Manager, including managing registrations, preparing materials, booking venues, and arranging catering.

• Provide basic technical support for online and hybrid events to ensure smooth execution.

Team working and collaboration

• Foster a collaborative working environment by maintaining regular communication with colleagues, Executive Committee members and others involved with the Group.

• Actively participate in UDG meetings and events, contributing ideas to support our organisational objectives.

• Take a hands-on, flexible approach within a small team.

Person Specification

• Essential Experience

  • Proven track record of delivering excellent customer service.

  • Experience managing memberships, databases or similar systems.

  • Experience facilitating and supporting committees and/or working groups.

• Essential Knowledge and Skills

  • Strong all-round administrative skills including recording keeping, servicing committees, note-taking, drafting documents, diary management etc.

  • Confident maintaining and interpreting membership data.

  • Highly proficient in Microsoft Office and Mac applications, as well as digital tools such as Zoom, SurveyMonkey, Mailchimp, and Eventbrite.

  • Understanding of basic bookkeeping principles (a working knowledge of Quickbooks or other online book-keeping systems would be highly advantageous).

  • Attention to detail and accuracy

• Personal Attributes

  • Excellent communication and interpersonal skills (both written and oral).

  • A professional, friendly and customer-focused approach.

  • A team player, able to work collaboratively within a small team, supporting colleagues and willing to contribute beyond core responsibilities.

  • Highly organised with a proactive, resourceful, and solution-focused mindset.

  • Ability to work independently, take the initiative, and manage workload effectively.

  • Strong time management skills, able to meet deadlines and adapt to changing priorities in a busy environment.

• Desirable Criteria

  • Experience coordinating events, including logistical planning and participant management.

  • Experience working in a professional or membership organisation.

  • An interest in urban design, architecture, or the built environment

  • Comfortable working as part of a small, hands-on team.

• Other Requirements

  • Willingness to work occasional evenings and weekends for events and meetings (overtime cannot be paid but time off in lieu provided).

  • Flexibility to travel elsewhere in the UK to support in person events, which may require an overnight stay, e.g. National Urban Design Conference (takes place annually in late September / early October).

  • Commitment to UDG's policies on sustainability, equalities, diversity, and inclusion.

Rinova Ltd is an established and successful Employee-owned company, with headquarters in central London and a branch in Malaga, Spain. Rinova is a key deliverer in both UK and EU funded provision. This role is an opportunity to join an innovative, fast-growing company that offers the right applicant the chance to develop their career aspirations. This new key role will support a range of projects across the company, with the option for occasional international travel.

About the job

Rinova Ltd are currently seeking an Employer Liaison and Engagement Lead Officer to support delivery across a range of funded projects in skills, employability and training. Initially, the role will be focused on two key sectors - hospitality and the creative industries, and both projects will be delivered in the London Borough of Southwark. There will subsequently be an opportunity to support other projects related to skills and requiring employer engagement across London.

For the hospitality project, the candidate will work with existing and potential hospitality employers, driving engagement and forging pathways for potential job candidates in the borough of Southwark for opportunities in hospitality roles. The candidate will explore job opportunities for local residents in subsectors such as travel and tourism and the expanding experience economy. In addition the candidate will seek out opportunities for up-skilling local residents who are already in employment.

For the creative and cultural programme, the successful candidate will be expected to support the development of a network of a wide range of employers across the creative sector, including but not limited to film, music, literature, theatre, performance, gaming, fashion, arts & crafts. This will require strong stakeholder engagement skills, encouraging participation from employers in steering groups, networking events and contributions to skills and training initiatives.

This role would suit someone with experience in employer relations, careers advice, work placements or arranging apprenticeships. We need a committed, enthusiastic, and positive individual to join our fantastic team of professionals - empathy, great communication skills and a passion for helping people achieve their potential are must-haves. The successful candidate will be able to identify and engage potential employers, broker and establish ongoing dialogue and good relations with them and find ways for them to assist in forging clear pathways for participants identified within the programmes. They will be expected to present to external partners and stakeholders.

The role will be offered on a full-time basis mainly working within the Rinova office and across the Southwark borough, with the opportunity to work remotely on occasions.

About us

Rinova Ltd is an employee-owned company and a social enterprise operating in the fields of social, economic and cultural development. We specialise in the design and delivery of projects in employment, learning and skills, enterprise, arts and culture and regeneration - in London and internationally. Whilst this role is focused on our UK delivery, there may be opportunities to be involved in our international work and in European travel. Our work includes project development, project management, research, evaluation, funding development, training and capacity building. The client is at the heart of everything we do; our success depends upon partnership working and forging positive and productive relationships with our partners and stakeholders.

This is an ideal opportunity for someone that can broker successful partnerships between employers and potential employees and loves supporting individuals to achieve their employment, education and personal goals.

Please apply with your CV and a supporting statement, which should address all points on the person specification. Applications without the required documents will not be considered for shortlisting.

Start date: We would like the successful candidate to start as soon as possible. Please let us know when you would be available to take up the position if you were to be successful.

Interviews: Successful candidates will be advised when the interviews will take place.

Job description

Employer Engagement, Outreach, & Representation

• Build, manage and sustain a diverse network of employers across hospitality, (including tourism and the experience economy sector) and creative industries (including film, music, theatre, gaming, fashion, arts and crafts) across the capital. For the creative sector there is a particular emphasis on engaging employers from the London Borough of Southwark.
• Identify, approach and engage new employers, promoting participation in funded skills and employability programmes.
• Work with individual employers to identify employment opportunities and provide a brokerage service between local residents and participating employers
• Broker meaningful opportunities for programme participants, including job vacancies, work experience, placements, mentoring, site visits and employer-led activities.
• Support colleagues in the provision of quality information, advice and guidance to match local residents to suitable vacancies.
• Act as the main point of contact for employers, maintaining regular communication and strong working relationships.
• Encourage and support employer involvement in steering groups, networking events, panels, workshops and training initiatives.
• Represent Rinova professionally at employer meetings, industry events and stakeholder forums.
• Deliver presentations to employers and partners to promote projects, explain benefits of engagement and support buy-in.
• Work closely with internal project teams to align employer engagement with participant needs and programme outcomes.
• Support employer onboarding, ensuring clarity around expectations, safeguarding, data protection and funded programme requirements.
• Maintain accurate records of employer engagement, opportunities created and outcomes achieved.

Values, Inclusion & Professional Practice

• Demonstrate empathy, professionalism and cultural awareness when working with employers, participants and partners from diverse backgrounds.
• Actively promote equality, inclusion and accessibility, ensuring employer engagement supports inclusive recruitment, retention and progression.
• Work flexibly across the London Borough of Southwark, including occasional evenings or weekends, and occasional remote working.
• Contribute positively to Rinova’s employee-owned, collaborative culture, sharing learning and supporting team objectives.
• Uphold Rinova’s values and mission, ensuring a participant-centred, partnership-led approach to delivery.

Person Specification

Please address all points in your supporting statement and give examples

Essential Skills, Knowledge and Experience

Employer Liaison & Brokerage Skills

· Experience in recruitment, job brokerage skills, employer engagement, employer liaison or business development within employability, skills or training contexts.

· Proven ability to identify, approach and build relationships with employers, encouraging sustained engagement.

· Experience brokering opportunities such as jobs, placements, apprenticeships, work experience or employer-led activities.

· Ability to manage multiple employer relationships and maintain clear communication and follow-up.

Experience of Creative and/or Hospitality Sector

· Knowledge of, or experience working with, the hospitality, tourism and experience economy and/or creative industries.

· Understanding of employment pathways, roles and recruitment practices within these sectors.

· Ability to speak confidently with employers about skills needs, workforce challenges and progression routes.

Partnerships, Outreach & Stakeholder Engagement

· Experience of outreach activity, including engaging employers, partners or stakeholders from diverse backgrounds.

· Confidence representing an organisation externally and building trust with senior stakeholders.

· Ability to work collaboratively with partners to achieve shared outcomes.

· Experience supporting or contributing to employer forums, networking events or stakeholder meetings.

Communication, Administration & IT

· Excellent written and verbal communication skills, with the ability to produce professional reports, evaluations and presentations.

· Strong organisational skills with the ability to prioritise a varied workload and manage competing demands.

· High level of IT competence, including Microsoft Office (Word, Excel, PowerPoint) and digital collaboration systems.

· Experience of managing confidential data and records in line with GDPR requirements.

Professional Practice & Values

· Empathetic, professional and culturally aware when working with diverse participant groups.

· Strong commitment to equality, inclusion and accessibility in programme delivery.

· Flexible approach to working, including willingness to work occasional evenings or weekends and travel across London boroughs.

· Ability to work independently while contributing positively to a collaborative, employee-owned organisation.

· Strong alignment with Rinova’s mission, values and partnership-led approach to social impact.

Desirable Skills, Knowledge and Experience

· Experience working on publicly funded programmes.

· Background in careers advice, job brokerage/recruitment, employability support or IAG.

· Existing employer contacts within the Southwark or London hospitality and/or creative sectors.

· Experience contributing to events, employer forums or sector-based initiatives.

· Experience working across multiple boroughs or projects simultaneously.

Role outline and purpose

The Head of External Relations leads strategic engagement and influencing activities to ensure hunger and hardship remain a priority for key external audiences, to build the breadth and depth of support needed to help end the need for food banks.  This role engages and influences target stakeholders in government, business, civil society and faith communities to prioritise hunger and hardship in their decisions and actions.

This role is part of Trussell’s Prioritising Hunger and Hardship programme, the goal of which is to keep hunger and hardship at the forefront of conversations and decision making – both amongst the public and key individuals and organisations relevant to our cause.  This role is focused on the successful delivery of the overall programme outcomes, contributing to the fulfilment of our long-term vision of a UK without the need for food banks.

Role responsibilities

· Leading the organisation’s external influencing strategy to shape key conversations, decisions, and activities among target audiences to ensure hunger and hardship remain a national priority.  Working closely with colleagues across the organisation focused on influencing and advocacy with relevant stakeholders (e.g. policymakers, advice sector, local authorities).

· Develop and maintain high-impact senior relationships with key parliamentarians, civil servants, faith leaders, youth organisations, the wider charitable food sector and other partners to build strategic support and unlock change.

· Oversee targeted engagement programmes that deepen collaboration with, and activate, key stakeholders and organisations to build and amplify the long-term wide-ranging support needed to end the need for food banks – including youth and wider civil society organisations, charitable food providers and faith communities.

· Shape and support coalitions that align around shared priorities, build a unified narrative, and strengthen the collective voice of organisations working to support people facing hunger and hardship.

· Act as an external spokesperson representing the organisation in media, at external events and high-level meetings and through written commentary.

· Provide team leadership, direction, support and line management.  This will include regular 1:1s and reviews to ensure object and targets are met.

Person Specification

Technical skills and minimum knowledge:

· Proven track record of developing and delivering successful influencing strategies, focused on wide-ranging and high-profile external audiences

· Extensive experience in senior stakeholder engagement, coalition building, and influencing with impact across a wide range of partners, including a strong understanding of the UK political landscape and policy processes

· An understanding and appreciation for faith communities, particularly the role churches play in mobilising communities to end the need for food banks

· Knowledge of issues related to hunger and hardship, with an ability to translate complex policy into accessible messaging

Behaviours and competencies:

· Strategic thinker with the ability to anticipate and respond to changing political and social environments

· Role model inclusive behaviour, values and leadership including empathy for people from disadvantaged, marginalised or socially excluded backgrounds

· Comfortable working in a fast-paced and high-performing organisation, combining problem-solving with collaborative interpersonal skills

· Effective communications and influencing skills: diplomatic, builds rapport, accessible and audience-appropriate presentation, and highly persuasive

Key Stakeholders

· Programme Leadership Team, particularly Heads withing Prioritising Hunger and Hardship (Head of Programme, Communications, and Research)

· Key influencing stakeholders within Making Social Security Work, Sustainable Holistic Advice, and Supportive Communities programmes (including Heads of Policy, Advice Advocacy, Community Building, and Community Design)

· Senior Audience messaging specialist (in programme)

· Scotland, Wales, and Northern Ireland leads

· Assistant Director of Income Generation

· UK parliamentarians and officials

· Senior sector partners

· Senior Church leaders

Are you an influential leader looking for a new challenge? Would you like the opportunity to take a leading charity through the next exciting phase of its remarkable journey?

Harrogate Neighbours exists to support and improve the lives of elderly and vulnerable people across the region, transforming lives and empowering the community on a daily basis! With over 50 years of experience, they provide a vast range of services ranging from residential care (at their homes in Starbeck and Boroughbridge) to meals on wheels in the community to The charity’s values focus on compassion, accountability, respect and excellence, and the incredible staff team deliver an uncompromised standard of care to all.

We have a career defining opportunity for a new CEO to lead this organisation, and community, and in doing so inspire and transform lives across the region!

The Role

The CEO will be accountable to the talented and committed Board of Trustees and be responsible for the overall strategic management, leadership, and development of Harrogate Neighbours. Duties will include:

• Ensuring the development and implementation of integrated strategies across care, housing, operations, finance, marketing and communications, human resources and workforce, information management and technology, estates and performance monitoring, management and reporting.
• Providing overall leadership for Harrogate Neighbours in line with the vision, mission and values agreed by the Board of Trustees.
• Providing strategic leadership for fundraising and income diversification, ensuring the organisation has a sustainable and mixed portfolio of income.
• Developing and maintaining positive collaborative partnership arrangements with commissioners, local authorities, local communities, MPs, the voluntary sector, communities and other key partners and stakeholders.
• Overseeing the financial processes for the organisation and leading delivery of the agreed budgets.

The Person

We are looking for a visionary leader - a creative, charismatic and influential individual who is passionate about the values, ethos and mission of the charity! The skills and experience we are looking for include:

• A demonstrable track record of working in a senior strategic leadership role
• Evidence of working with senior leaders and board members to ensure strong and effective financial management
• Strong networking and influencing skills with an ability to build excellent relationships with a wide range of stakeholders
• Strong and clear communication skills with an ability to lead internally, and also deliver messages to a variety of audiences externally.

This is a truly wonderful opportunity to lead a fantastic charity where you will directly influence the landscape for the communities across the Harrogate region, for the future. As CEO of Harrogate Neighbours, you will be leading a financially stable organisation with a strong board and talented staff team. The charity also promotes a supportive culture, has a generous pension scheme, offers a variety of wellbeing initiatives, 6.6 weeks annual leave and a range of additional benefits (including Blue Light Card and paid for massages!).

If you believe that you could be the right person to lead this charity through the next phase of its exciting journey then get in touch for more information, or apply here before Friday 27th February.

First stage interviews have been scheduled for Friday 20th March, and second stage interviews will be on 25th, 26th and 27th March 2026.

Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this.

Please also be aware that Charity Horizons use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.

Citizens UK 

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.

Citizens UK has played a pioneering role in introducing and developing community sponsorship of refugees in the UK. In response to the Syrian refugee crisis in 2015, we campaigned successfully for the introduction of community sponsorship in the UK. Citizens UK was then instrumental in proving the model can work in the UK and through training, advocacy, and coordination, we have helped hundreds of local groups welcome thousands of refugee families. In 2022, Citizens UK expanded its work by launching the Communities for Ukraine programme, matching Ukrainian refugees with UK hosts and most recently has run Communities for Afghans, resettling dozens of refugees. Throughout, it has combined grassroots organising with national advocacy to build a sustainable, community-led model of refugee resettlement. In 2025, we campaigned successfully to persuade the Government to introduce ‘named sponsorship’, giving communities greater choice in who they would sponsor. This creates a huge opportunity to grow community sponsorship and to enable UK civil society to step up and honour our proud tradition of offering sanctuary.

Head of Community Sponsorship Role 

This is a rare opportunity to lead Citizens UK’s community sponsorship campaign and help build the movement that will be at the heart of a community-led welcome.

This new role comes at an exciting and crucial time, as we seek to build and embed this new form of named community sponsorship in the UK. As Head of Community Sponsorship you will lead on our strategy to develop named sponsorship as a transformative part of the UK’s approach to refugee resettlement and community power. This will involve building a broad-base of civil society partners ready to sponsor refugees and to add their voice to the campaign. You will lead on the campaigning and advocacy strategy as we ensure quality in the Government policy and cross-Party political support. Citizens UK acts as the Lead Sponsor for local community sponsorship groups and you will oversee their ongoing support and further engagement.

The role foster collaboration with Citizens UK Organisers and alliances, develop sustainable funding strategies, and ensure alignment with Citizens UK’s broader migration and transformation goals. The role will work alongside Citizens UK’s Migrant and Refugee Organising Team and will contribute to the efforts to build the power to create a more welcoming country. You will lead on relationships with senior stakeholders, policy makers, and funders, and support the creation of campaigns and resources to expand public awareness and support for community sponsorship. With responsibilities spanning communications, and external representation, the role is key to shaping Citizens UK’s refugee resettlement strategy and building its national impact as a driver of cohesion. 

Working as the Head of Community Sponsorship for Citizens UK, reporting to the Assistant Director for Migrant and Refugee Organising (MARO), your main responsibilities will include: 

Career Pathway Headings 

Objectives 

Contribute to Citizens UK and Project Strategic Objectives 

• Build a broad and deep engagement across civil society in named sponsorship, demonstrating the potential for scale and the big tent of support.

• Develop and implement campaign approaches that secure policy goals and build cross-Party political support.

• Develop strategy that develops the leadership of local Citizens members and refugees, strengthens civic institutions and builds trust across difference.

Build and Manage Projects & Achieve Work Targets Effectively 

• Oversee multiple work strands, working in partnership. 

• Develop and manage project workplans, KPIs and budgets, ensuring delivery to time, standard, and impact goals. 

• Establish systems for performance tracking, evaluation, and continuous improvement across project streams. 

Learning, Expertise, Wellbeing & Inclusion 

• Act as a senior expert in sponsorship strategy; coach and mentor staff and partners, and facilitate learning across departments and projects. 

• Influence and lead the integration of equity, wellbeing and refugee voice into strategic decisions and delivery frameworks. 

Develop and Manage External Relationships 

• Lead high-level relationships with national and senior stakeholders, including government departments (e.g. Home Office), civil society institutions and funders. 

• Build and manage partnerships that advance sponsorship reform and position Citizens UK as a sector leader. 

• Ensure stakeholder experience is consistently excellent and take the lead on resolving reputational risks or tensions. 

Communications 

• Act as a senior spokesperson for Citizens UK’s sponsorship work in the media, at public events, and in government or civil society forums. 

• Lead the design and implementation of a high-profile communications strategy to influence narratives on refugee welcome and community leadership. 

• Ensure communications align with ethical storytelling principles and amplify sponsor and refugee voices responsibly. 

Develop and Manage Internal Relationships 

• Lead and develop high-performing cross-functional teams, with clear expectations, direction, and collaboration structures. 

• Effectively line manage senior staff and foster shared leadership culture across sponsorship and Citizens UK team 

• Ensure that the community sponsorship strategy is aligned with Citizens UK’s other campaigns and work closely with other members of Migrant and Refugee Organising team. 

• Contribute to senior leadership structures, including strategic planning processes and transformation initiatives. 

Generate Income and Resources 

• Initiate and grow significant and sustainable income streams to fund Citizens UK’s sponsorship work. 

• Develop and lead high-value funding partnerships with trusts, foundations and strategic donors. 

• Demonstrate strong budget oversight and ensure effective use of financial and human resources in sponsorship delivery. 

Personal Specification 

(D) Desirable, (E) Essential 

Qualifications 

• Degree or equivalent experience in a relevant field such as migration, social policy, international development, or community organising (D) 

• Management or leadership qualification, or relevant CPD in project or programme management, public policy, or team leadership (D) 

Experience 

• Proven experience in leading complex, multi-stakeholder programmes related to refugee resettlement, community organising, or social impact (E) 

• Demonstrable track record of strategic leadership in a charity or community-focused setting (E) 

• Experience of managing cross-functional teams to deliver against ambitious organisational goals (E) 

• Experience of developing and sustaining strategic partnerships with civil society organisations, local authorities, or government departments (E) 

• Experience in leading campaigning and influencing strategies to secure changes in Government policy (E) 

• Experience of designing and implementing systems for monitoring, evaluation, and learning to track progress and report to funders and or government stakeholders (D) 

• Demonstrable experience of driving collaborative campaigns or outreach efforts that engage diverse communities (E) 

Key skills and knowledge 

• Strong leadership and team coordination skills – able to motivate, direct, and support multidisciplinary teams across multiple workstreams (E) 

• Excellent project and performance management skills – able to set strategic priorities, delegate effectively, and ensure accountability (E) 

• In-depth knowledge of refugee resettlement systems, community sponsorship models, and UK migration policy, including recent developments affecting Afghan and Ukrainian pathways (E) 

• Knowledge and skills in community organising and an understanding of how community sponsorship and campaigning connect with and support the method and aims of organising (E) 

• Outstanding written and verbal communication – confident in producing compelling cases for support, policy communications, and public messaging (E) 

• Ability to design and deliver stakeholder engagement strategies, with a clear understanding of influencing policy and public opinion (E) 

• Skilled in developing and managing strategic partnerships with funders, policy-makers, and community groups (E) 

• Strong analytical and problem-solving skills – able to assess complex challenges, identify risks, and implement effective solutions (E) 

Personal qualities & values 

• A mission-driven leader with a passion for refugee rights, community empowerment, and social justice (E) 

• Politically astute and able to navigate relationships with stakeholders from civil society, government, and grassroots communities (E) 

• Collaborative and people-centred, able to work constructively across teams and with volunteers, refugees, and community leaders (E) 

• Committed to embedding refugee leadership and lived experience into programme design and delivery (E) 

• Resilient, adaptable, and able to manage competing priorities in a fast-paced and evolving policy environment (E) 

• Comfortable working within an accountable team culture – open to feedback, reflective practice, and continuous improvement (E) 

• Willingness to work occasional evenings or weekends, and to travel when necessary to support programme delivery (E) 

Note: 

At Citizens UK, we work with communities to develop leaders, strengthen organisations, campaign for change and organise across difference. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training. 

WORKING WITH US

The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.

We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.

As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.

Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.

To discover more about our culture, ethos and what it is like to work here, visit the page.

ABOUT THIS OPPORTUNITY

We are looking for an experienced HR Business Partner to support academy leaders and deliver high quality people-focused advice across the Federation.

This is a hands-on role where you will work closely with senior leaders, providing expert advice on employee relations, workforce planning and organisational change. You’ll lead complex casework, coach leaders on effective people management, and support initiatives that improve engagement, wellbeing and performance.

The role involves regular visits to academies, building strong relationships and ensuring consistent, high-quality HR practice. You’ll also contribute to HR projects, policy development and leadership training.

If you’re a proactive, solutions-focused HR professional with strong ER experience and a passion for education, we’d love to hear from you.

MAIN AREAS OF RESPONSIBILITY

Your responsibilities will include:

• Acting as a trusted HR partner to academy leaders, providing proactive, pragmatic advice on workforce planning, engagement, performance and wellbeing
• Providing expert advice and support to managers on complex employee relations cases, including disciplinaries, grievances, sickness absence, capability management and restructures, ensuring legal compliance and timely resolution
• Coaching and supporting senior leaders to strengthen people management capability and embed best practice, including informal dispute resolution
• Providing expert advice and support to leaders on organisational change, including restructures and TUPE transfers, supporting with managing consultation processes and trade union relationships
• Analysing workforce data and trends to inform HR initiatives such as retention, attendance improvement, and improving the employee experience

For a full list of job responsibilities, please download the Job Pack.

WHAT WE ARE LOOKING FOR

We would like to hear from you if you have:

• Significant experience operating at HR Business Partner or senior HR advisory level within a complex organisation, influencing senior stakeholders
• Proven experience managing complex employee relations cases, including change management and restructuring, with strong employment law knowledge
• The ability to coach, influence and challenge senior leaders with credibility, empathy and professionalism

For a full job specification, please download the Job Pack.

APPLYING FOR THIS POSITION

If you would like to discuss the opportunity further, or if you have any questions, please contact Jennifer Elliott, Talent Acquisition Partner, via email  to arrange a conversation.

Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.

When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.

A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.

OUR VISION & VALUES

Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.

We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.

IMPORTANT INFORMATION

Safeguarding Notice

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.

Equal Opportunities

The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.

WHAT WE CAN OFFER YOU

Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

You will also have access to a variety of benefits, support programmes and initiatives including:

• Excellent opportunities for continuous professional development and career progression
• Annual performance and loyalty bonus
• Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
• 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
• Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
• Employee Assistance Programme for free and confidential advice
• Cycle to work salary sacrifice scheme
• Wide range of shopping, leisure, and travel discounts
• 20% off at Tapi Carpets, exclusive to Harris employees
• Interest-free ICT and season ticket loans

For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.

Executive Officer
Location: London / Hybrid (two days per week)
Contract: 3 - 4 month interim  
Salary: £32,623
Full-time: 35 hours

MLC Partners are delighted to be partnering with Turn2us to recruit an interim Executive Officer. This is a pivotal role at the heart of the organisation, providing high-quality administrative and governance support to the CEO Office and helping to coordinate key activity across Turn2us.

The Role:

The Executive Officer will work closely with the Executive Manager to the CEO to provide executive support across the CEO Office and Organisational Leadership Team, ensuring excellent standards of administration, communication and record-keeping.

Key Responsibilities:

• Provide ad-hoc diary management support to the CEO and Chair, arranging meetings and ensuring they are fully prepared for engagements.
• Liaise with internal and external stakeholders and prepare documents as requested.
• Support and lead on the organisation and delivery of internal events.
• Maintain effective filing, records and administrative systems across Teams and Outlook, handling confidential information with discretion.
• Provide meeting support when required (packs, minute-taking, action tracking) and support Committee and Board meeting cycles.
• Maintain the cross-organisational calendar and support CEO Office administration.
• Arrange travel and accommodation, submit expenses/credit card statements, and work with Finance to ensure invoices are paid on time.

About You:

• Experience supporting an Executive or Senior leadership team member, ideally within a fast-paced environment.
• Excellent communication and interpersonal skills, able to build relationships with a wide range of stakeholders (including Trustees/independent members).
• Confident organising meetings and managing complex diaries, travel and logistics.
• Strong minute-taking/secretariat experience, producing concise and accurate minutes and managing actions.
• Discreet and trustworthy with confidential information; tactful and diplomatic.
• Proactive, flexible and adaptable, with confidence learning new technology/systems.

Applications are under constant review, with my client seeking the right candidate start next week. Please apply now, or reach out to Briar at MLC Partners.

Chief Executive Officer (Part-time, 3 days/week)

Veterans With Dogs (VWD) is seeking a dynamic and compassionate Chief Executive Officer (CEO) to lead our charity into its next chapter. This rare and exciting opportunity offers the chance to guide a small, high-impact team at a pivotal stage in the charity’s growth.

Location: Exeter (hybrid with regular office presence required)
Salary: £45,000–£55,000 pro-rata (equivalent to £27,000 - £33,000 for 3 days/week) + 3% pension contribution
Contract: Initial 1 year role with opportunity to extend

Hours: 21 hours / 3 days per week

Holiday: 28 days per annum (FTE), plus bank holidays
Reports to: Chair of Trustees
Direct reports: 4

About Veterans With Dogs

Veterans With Dogs is a UK charity that transforms the lives of Armed Forces veterans living with mental health challenges. Through the provision of highly trained assistance dogs and trauma-informed support, we help restore purpose, independence, and dignity to those who have served.

Founded in 2012, our work addresses a vital gap for veterans living with PTSD, anxiety, depression, and complex trauma. Through our award-winning PALS™ (Partner Animal Life Skills) programme, we help veterans re-engage with life, with the support of a trusted companion by their side.

Following a period of governance transition and renewal, we are entering a new and exciting phase. We are strengthening leadership, systems, and strategy to ensure long-term sustainability and greater reach. As we begin this next chapter, we are seeking an experienced, values-driven CEO to lead us confidently into this next phase.

The Role

The CEO will provide strategic direction, operational oversight, and cultural leadership for Veterans With Dogs. Working closely with the Board of Trustees, the CEO will oversee the delivery of the charity’s mission, ensure operational excellence, develop our long-term strategy, and foster a values-led and high-performing team.

This is a hands-on, multi-dimensional leadership role, ideal for a calm, pragmatic, and inspiring individual with experience of organisational stabilisation, stakeholder engagement, and sustainable growth. You will be a visible leader at our base in Exeter, while building strong relationships across the veteran, assistance dog, and wider charity sectors.

Key Responsibilities

Leadership & Strategy

· Lead the development and delivery of an interim plan and longer-term organisational strategy

· Translate strategic goals into clear operational priorities and plans

· Foster a compassionate, inclusive, and mission-aligned organisational culture

· Act as a credible and inspiring ambassador for Veterans With Dogs with stakeholders, funders, partners, and the public

• Guide the charity through stabilisation and values-led, sustainable growth

Governance & Compliance

· Ensure compliance with all relevant charity law, regulation, and best practice

· Work in partnership with the Board of Trustees, supporting effective governance and reporting

· Implement and embed improvements in HR, finance, safeguarding, IT, and operational systems

• Lead on organisational risk management, ensuring policies and procedures are in place and regularly reviewed

Operations & Programme Delivery

· Oversee day-to-day operations to ensure safe, ethical, and effective service delivery

· Ensure safeguarding standards are upheld for both veterans and dogs

· Drive continuous improvement in programme quality, delivery, and impact measurement

• Ensure operational systems and data processes are robust, compliant, and fit for purpose

People & Culture

· Lead, support, and nurture a small, dedicated staff team and wider network of volunteers

· Promote staff wellbeing, clear communication, and professional development

• Work with trustees to assess future staffing needs and build leadership capacity

Finance & Sustainability

· Work with trustees and advisors to ensure sound financial management and reporting

· Contribute to financial planning, budgeting, and development of a sustainable reserves policy

• Help diversify income streams, supporting fundraising efforts, corporate partnerships, and individual giving

Fundraising & External Relations

· Build and maintain relationships with funders, donors, corporate partners, and sector allies

· Collaborate with the fundraising trustee to develop new funding opportunities

· Represent the charity externally with credibility, transparency, and professionalism

• Strengthen partnerships with ADUK, ADI, Cobseo, and other key membership bodies

Person Specification

Essential

· Senior leadership experience within a charity, social enterprise, or values-led organisation

· Strong knowledge of charity governance, regulation, and trustee relationships

· Experience leading teams through organisational change or stabilisation

· Financial literacy with experience of budgeting, reporting, and planning

· Excellent communication and interpersonal skills across diverse stakeholders

• A calm, values-based, and ethical leadership approach

Desirable

· Experience in health, mental health, veterans’ services, or trauma-informed work

· Experience working with boards during periods of strategic or leadership transition

· Fundraising and/or income generation experience

· Understanding of safeguarding best practice (for people and/or animals)

• Lived experience of the military or charity sectors (not essential)

Our Commitment

Veterans With Dogs is committed to equity, diversity, and inclusion. We actively welcome applicants from all backgrounds and strive to create a supportive, respectful, and empowering workplace. We recognise the value of lived experience and are committed to continuous learning as an organisation.

How to Apply

Apply with your CV and a brief cover letter outlining your interest and suitability.

If you would like a confidential conversation before applying, we would be happy to speak with you.

Closing date to apply: Friday 13 March 2026

· First interviews (online): week commencing 16 March 2026

· Second interviews (in our Exeter office): week commencing 23 March 2026 TBC

NO RECRUITERS AT THIS STAGE PLEASE

Role Overview

The Community and Patient Engagement role will play a key role in building, supporting, and strengthening relationships with people living with lung conditions, carers, patient organisations, and wider community stakeholders across Europe. The postholder will ensure that patient voices are meaningfully embedded in ELF and ERS activities, including research, education, advocacy, and policy. This role requires strong communication skills, cultural sensitivity, and a commitment to inclusive, ethical, and impactful engagement.

Key Responsibilities

Community & Patient Engagement

• Build and maintain strong relationships with patients, carers, patient organisations and professionals across Europe
• Support the development and coordination of patient advisory groups, community panels, and networks
• Ensure diverse patient perspectives are represented, including underserved and marginalised communities
• Develop innovative strategies and ways of reaching the community

Co-production & Involvement

• Facilitate meaningful patient involvement in research projects, clinical practice guidelines, educational activities, and events
• Support co-creation of materials, resources, and initiatives with patients and community partners
• Provide guidance and practical support to ensure engagement activities are accessible, inclusive, and ethical

Programme & Project Support

• Coordinate patient engagement activities across multiple projects, ensuring timelines and objectives are met
• Work collaboratively with internal teams, ERS colleagues, researchers, and external partners
• Support the evaluation and continuous improvement of engagement activities

Communication & Advocacy

• Help translate complex medical and scientific information into clear, patient-friendly language
• Contribute to the development of engagement content for websites, newsletters, social media, and events
• Support patient participation in conferences, workshops, and policy-related activities
• Plan and deliver online events for patients and the public, including programme management, technical support and content creation

Monitoring, Learning & Reporting

• Collect feedback and data to assess the impact and quality of engagement activities
• Contribute to reports, funding applications, and internal learning documents
• Share best practice in patient and community engagement across the organisation

Person Specification

Essential

• Experience working in patient, community, or public engagement, preferably in health, research, or a non-profit setting
• Experience of delivering patient involvement, co-production, or participatory approaches
• Excellent written and verbal communication skills in English
• Ability to work collaboratively with diverse stakeholders across cultures and countries
• Strong project management skills with proven ability to manage multiple simultaneous projects from initiation to completion
• Sensitivity to ethical issues, confidentiality, and safeguarding in patient engagement

Desirable

• Experience working with patient organisations or people living with long-term conditions
• Knowledge of respiratory or lung health (or willingness to learn)
• Experience working in a European or international context
• Additional European language skills
• Experience evaluating engagement activities or using qualitative feedback
• Experience of organising and delivering conferences and events, ideally with a focus on patient‑facing meetings or patient conferences
• Experience in coordinating and prioritising a team’s project workload, ensuring resources are used effectively and deadlines are met

What We Offer

• The opportunity to make a meaningful impact on lung health and patient involvement across Europe
• A collaborative, mission-driven working environment
• Flexible working arrangements
• Professional development opportunities
• A supportive and inclusive organisational culture

Equality, Diversity and Inclusion

The European Lung Foundation is committed to equality, diversity, and inclusion. We welcome applications from all backgrounds and particularly encourage candidates from underrepresented communities and those with lived experience of lung conditions.

Dependant on experience the role could be at junior or senior level (range 30,000-50,000 - prorated if part time) Senior level applications are encouraged

Premises Officer/Maintenance Person – Oasis St Martin’s Village

Fixed Term 1 Year Contract, full-time post, 40 hours per week (1 FTE), inclusive of breaks 

Working Pattern: Some shift work may be required (across 7.30am until 9pm)

Salary:  £30,766 per annum (including London Weighting)

Premises Officer/Maintenance Person – Oasis St Martin’s Village

Oasis’ mission is to build stronger communities. Oasis St Martins Village is a new and exciting project, working in partnership with other organisations in an integrated way, to provide opportunity and pathways for children and young people.

Our vision is to transform the life-chances of children, who are struggling in or not coping with mainstream education, by offering them and their families support and opportunity.

Our work is based around the principle that “it takes a village to raise a child”.

This role will help deliver the Oasis St Martins Village aims and mission by ensuring the provision of an efficient and effective site and facilities service, aligned with the ethos and values of Oasis St Martin’s Village.

What will you do?

This newly formed role will be embedded within the site management team. To be successful in this role, applicants will be required to:

• Assist the Senior Premises Officer with maintenance tasks as required to ensure a safe and effective working environment. Must be able perform basic repairs (plumbing, carpentry, painting, changing locks etc.)
• Assist with water testing, testing of alarms and other routine tasks as directed.
• Set and un-set the site alarm systems when required.
• Assist with the opening and closing, unlocking and locking of the site gates and buildings, including evening and weekend use.
• Be responsible for the security of the site when on duty including the locking of all doors and windows.
• Assist the events manager with delivery of events, particularly during evenings and weekends.
• Assist with the cleaning of the site as and when needed.
• Assist with room setup and moving of furniture safely. This includes preparing spaces to host events and functions, packing down and cleaning afterwards. And to service ongoing regular lettings.

What will you get in return?

• A network of peers and partners all sharing the same vision and an environment set up to ensure everyone is supported and included.
• A package of reward that includes a 7% employer contribution pension scheme, annual leave allowance starting at 25 days (plus Bank Holidays) increasing over time, eligibility to join the Green Commute cycle to work scheme and cash benefit health plan.
• Be part of an international network of Oasis charities offering opportunities to develop your career in new directions and locations.

To apply, please send your CV and a Supporting Statement (no more than two A4 pages) to the email address provided on our website or via Charity Jobs.

Please expand on your CV to tell us about relevant skills, experience and qualifications you have that relate to the job description and person specification.

We will review applications on a rolling basis and reserve the right to close the advert if we identify suitable candidates. To avoid disappointment, please submit your application as soon as possible.

We actively encourage applications from people of all ethnic backgrounds and underrepresented groups. If you require any assistance to overcome potential barriers during the recruitment process, please let us know. 

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

The successful candidates must have the right to work in the UK.  Oasis cannot assist with sponsorship or visas.

Oasis supports Equal Opportunities.  Registered Charity No. 1026487

ROLE PROFILE: Carers Wellbeing Worker 

Responsible to: Services Manager/Senior Wellbeing Worker 

Key Internal Stakeholders: Bridgend Carers Wellbeing Team 

Engagement teams 

Finance team 

Wider hub teams 

External Stakeholders: Commissioners 

Unpaid carers 

Partner organisations 

Responsible for: Volunteers

Location:Hybrid: Home, office and community based 

Salary: £24,285.69 pro rata 

Hours of work:  This role is permanent, of 30 + 7.5 hours per week. 

Monday – Friday, flexible between 8am – 7pm

Key Purpose / WHY? 

The Carers Wellbeing Worker will support unpaid carers across Bridgend to establish ‘What Matters’ to them and provide bespoke, person-centred information, advice and guidance to those accessing our services, including, one 2 one support, group work and activities, as well as signposting and referring to relevant agencies for additional support including working with the unpaid carer to complete a proportionate carers assessment to help them on their caring journey. 

Working with the senior Carers Wellbeing worker to develop and deliver of a targeted outreach support programme, building on existing partnership working and connecting carers to community resources, preventing the need for escalation to statutory services. 

Key Responsibilities / WHAT? 

• To be the key contact for all enquiries around the Bridged Carers Wellbeing Service, including monitoring referrals, Bridgend Carers Wellbeing inbox, telephone or online enquiries and referrals through WCCIS. 

• To identify, engage with and support individuals who may be in an informal unpaid caring role including carers from seldom heard groups. 

• To work with unpaid carers and assist them to articulate ‘what matters to them’, their desired outcomes and signpost / refer individuals to relevant support service to enable them to achieve those outcomes within their own communities. 

• Undertaking proportionate carers assessments and reviews – identifying areas of need or change and producing support plans, to achieve outcomes that support the carer to become self-reliant and build a network of support. 

• To deliver a regular programme of outreach and engagement events, taking Bridgend Carers Wellbeing services into the community and working in partnership with carers support services. Feeding back suggestions and ideas to the Senior Carers Wellbeing worker to support development of targeted outreach across Bridgend. 

• To work with key stakeholders including Bridgend Council, Cwm Taf Morgannwg University Health Board, Third Sector, and other external organisations across Bridgend, in a professional manner. 

• Accurate and timely recording and reporting on CRM to support with monitoring requirements.

• The post holder will be expected to be flexible, responsive to change and can organise their own workload daily and to support the demands imposed by the service. 

• Support the promotion and marketing of Bridgend Carers Wellbeing services and other carers support services.

• Promoting Carer Awareness through events such as Young Carers Action Day, Carer’s Rights Day and Carer’s Week. 

• To adhere to the requirements of Data Protection Legislation and Information Security and Confidentiality policies and procedures. 

Volunteer management, workforce planning and development 

• Lead by example to build a culture of trust, engagement, learning and continuous improvement to enable staff & volunteers to act as effective ambassadors for the organisation and its services. 

Service Development 

• Involving, engaging, and consulting with carers to contribute and evaluate current services and shape future services. 

• Making individual contributions in staff meetings, supervisions, observations, and reviews, to improve carers health and wellbeing.

• Work within TuVida’s policy framework including safeguarding, health and safety standards and equality and diversity.

Culture  

• Role model behaviour with volunteers and wider staff team consistent with the values of the organisation. 

General 

• To be committed to safeguarding and promoting the rights and welfare of carers and the people they care for. 

• To comply with the Code of Practice and Code of Conduct for employee. 

• To contribute to the organisation’s public profile and influence / foster good relations with statutory and voluntary bodies. 

We are an organisation led by our culture and values.Our expectation is that all employees will adhere to behaviours that demonstrate these values in everything they do and all decisions they make.No matter what role an employee holds in the organisation, we expect them to operate with compassion for our customers and for each other; to fiercely protect and promote the brand and the reputation of the organisation; and to work in a spirit of openness and trust…always challenging practice or behaviour that compromises the reputation or values in any way.

Vision 

Values 

A society where every person who is ill or disabled and every carer can live well and enjoy life 

Pioneering – we will continuously try new approaches and ideas, challenging the status quo. 

Uncompromising – we will do what we say we are going to do and when we are going to do it. 

Compassionate – we are committed to enabling people to have choice over their care and support. 

Person Specification 

Essential 

Desirable 

Qualifications 

• Level 3 Health and Social Care – or willing to work towards 

Experience 

• Experience of social care issues and knowledge relating to Adults and Children’s Services provision, including the private and third sector 

• An understanding of the needs of carers (young and adult carers), people with a disability, dementia, mental health, substance misuse and people experiencing illness 

• Experience of working with a wide range of groups and organisations. 

• Experience of multi-disciplinary working across health and social care partners 

• Previous experience of working with unpaid carers and their families 

• Previous experience of working with Information Advice and Guidance services 

Skills & abilities 

• Excellent verbal and written communications skills 

• Ability to manage and work within a limited budget. 

• Must be able to meet deadlines effectively. 

• Ability to gather and collect data and information, prepare reports. 

• Able to demonstrate the ability to think innovatively and to not accept the status quo. 

• Able to demonstrate an ability to assimilate and understand information to provide the correct advice and information quickly and accurately. 

• Excellent recording skills including the use of ICT within the workplace (i.e., Microsoft Office, Outlook) 

• Previous experience of using CRM e.g., Charitylog or upshot etc.

• Previous experience using WCCIS. 

• Experience of presenting information to groups of people 

Personal qualities 

• Self-aware and able to articulate your own values, strengths and limitations can identify own emotions and prejudices and how these affect decisions and behaviour. 

• Reliable and consistent 

• Able to acknowledge mistakes and use them as learning opportunities. 

• Able to manage stress and pressure and how this may impact on others around them

• Ongoing personal and / or professional development

Knowledge

• A knowledge of and a commitment to equal opportunities 

• Knowledge and understanding of relevant legislation for health and social care 

Other 

• Willing to be flexible with their hours of work and willing to work outside of normal office hours when required, including occasional weekend work when the service needs require. 

• Commitment to the values of TuVida 

• Current driving licence and access to a vehicle for work purposes. 

A large, well-established professional membership organisation is seeking a technically strong, detail-oriented Financial Accountant to play a key role in maintaining robust financial controls, statutory compliance, and high-quality financial reporting across a complex group structure.

The opportunity

This is a pivotal role within a respected, purpose-led organisation operating at scale. You will be responsible for the accurate recording of accounting entries, the production of subsidiary and group accounts, and the oversight of VAT, corporation tax, and statutory reporting.

Working closely with senior finance colleagues, you will provide technical accounting expertise, support audits and regulatory submissions, and contribute to the development and continuous improvement of financial systems, policies and processes. The role also includes line management responsibility and the opportunity to influence strong financial governance across the organisation.

The role

• Production of subsidiary statutory accounts and support for consolidated group accounts
• Ownership of VAT and corporation tax returns, liaising with external advisors
• Provision of technical accounting guidance on standards and best practice
• Oversight of balance sheet reconciliations, including intercompany balances, payroll, pensions and fixed assets
• Administration of investment portfolios, fund accounting and grant-related financial processes
• Maintenance and development of financial systems, controls, policies and documentation
• Support for audits, regulatory reporting and compliance activity
• Cashflow monitoring, reporting and financial control oversight
• Line management and development of a junior finance team member
• Deputising for senior finance leadership when required

About you

You will be a confident, proactive finance professional who combines strong technical capability with a collaborative, service-focused approach. You will bring:

• Experience in financial reporting and consolidation within a group environment
• A professional accounting qualification (ACA or ACCA)
• Strong understanding of VAT, statutory reporting and financial controls
• Experience supporting or managing staff in a hybrid or multi-site environment
• Excellent communication skills, with the ability to explain complex financial information clearly
• Strong Excel capability and confidence, supporting others to improve financial skills
• A problem-solving mindset, intellectual curiosity and commitment to continuous improvement
• A collaborative, inclusive working style aligned with values-driven organisations
• Experience of modern finance systems and familiarity with professional, membership or regulated environments would be advantageous.