Senior database manager jobs
Client Adviser – Services & Grants Team
Location: Hybrid working (currently two days per week in our London office).
Contract type: 1 year Fixed Term-Contract, 35 hours a week
Starting Salary £35,790 per annum
About Bank Workers Charity
We’re the charity for past and present bank employees and their families – here when life gets tough.
Every year, we help thousands of people navigate challenges like financial problems, mental health concerns, housing issues and more. We do that through free, confidential support – from expert advice and specialist referrals to financial grants.
We believe everyone deserves support when they need it most and we work hard to make sure that happens. If you care about making a real difference to people’s lives, you’ll be in good company here.
About the role
Our Client Advisers are often the first people our clients speak to – and that first conversation really matters.
Whether someone is facing financial hardship, struggling with their mental health, or unsure where to turn for help, you’ll be there to listen, understand, and guide them through the support we offer.
It’s a varied and rewarding role. You’ll provide advice and guidance, coordinate casework, process grants, and refer clients to our trusted partners – helping them access the right support at the right time.
You’ll be part of a friendly, collaborative team who share ideas, support one another, and care deeply about doing good work. We’ll make sure you’re fully trained, supported, and encouraged to grow.
If you’re empathetic, organised, and want to make a meaningful difference to people’s lives, this could be the role for you.
About you
You’re someone who genuinely cares about helping others – and knows how to listen without judgement.
You have experience supporting people with things like housing, benefits, mental wellbeing or budgeting – or you might come from another role where empathy, problem-solving and clear communication were key.
Some of the people you support may be facing difficult situations, so you’ll be calm under pressure and confident making decisions. And while not every call is as complex, you’ll always have the support of your team.
You’ll be organised, curious, and open to learning. Most of all, you’ll want your work to have a tangible, positive impact on people’s lives.
What we offer
We’ve put a lot of energy into being a great place to work. We’re proud of our supportive culture and commitment to equality, diversity and inclusion. There are plenty of learning opportunities, and as a wellbeing charity we aim to be a leader in wellbeing support for our people.
Our benefits include:
· 28 days holiday, plus statutory bank holidays
· 8% employer contribution to Bank Workers Charity’s pension scheme and up to 3% matched with employee contributions
· A wide range of employer funded wellbeing experiences through Heka
· Flexible benefit provision (including Bupa plan, cycle to work, payroll giving and electric car scheme)
· Group Life Cover (three times annual salary)
· Weekly wellbeing half hour
· Employee Assistance Programme
To apply, please review the attached applicant pack, which includes the job description and person specification, and send a CV and a supporting statement.
In your supporting statement, please tell us (around 100 words per answer):
1. What makes you a good fit for this role? Tell us about the experience and transferable skills you’d bring – particularly anything that relates to the role description.
2. Can you share an example of how you’ve supported someone facing a difficult situation? We’d like to hear how you’ve helped them overcome challenges to do with housing, benefits, debt, mental health, domestic abuse or caregiving.
3. Describe a situation where you had to explain something clearly and sensitively to someone who was struggling. How did you approach it?
Closing Date: Tuesday 17th June 2025.
Interview date: Tuesday 24th June 2025
Bank Workers Charity is committed to supporting diversity and inclusion and welcome applications from all backgrounds and communities.
The client requests no contact from agencies or media sales.
Join us in the fight against hunger and food waste - your creativity and passion could change lives across the Midlands
Job Title: Digital Marketing Officer- Birmingham, Leicester, Nottingham
Reporting to Marketing & Communications Manager
Location: Flexible within the Midlands, with travel around the region required. Warehouse base in Birmingham, Leicester or Nottingham and home working available
Hours: Full time, 37.5 hours per week
Contract: Permanent
Salary: £27034 per annum
About FareShare Midlands
FareShare Midlands is the region’s largest food redistribution charity, tackling inequality, transforming lives and ensuring no good food goes to waste. We rescue surplus food and redistribute it to 650 local charities and community organisations, feeding 60,000 people every week. We also invest in communities, providing education, training and volunteering opportunities, helping over 700 individuals to date to build a better future. Together, we’re fighting hunger, reducing food waste and creating opportunities across the Midlands. Learn more here or read our latest Annual Report Snapshot on our website.
The Role
We are looking for an experienced and results-driven Digital Marketing Officer to support our Marketing & Communications Manager. In this role, you will be involved in the development and delivery of a variety of digital marcomms campaigns, with a specific responsibility to support the Fundraising Team in their goal to increase donor engagement, retention and acquisition.
You will support the MarComms Manager to reach our audiences through a variety of channels, including email marketing, social media and ads, website content and impactful storytelling. This role requires a creative thinker, a data-driven approach and a passion for making a difference. Flexibility and a positive attitude are essential. Great writing and graphic design skills are required, as is an interest/aptitude for photography/videography.
We offer:
· Competitive pay and benefits
· Training and development opportunities.
· A chance to work on impactful, purpose-driven campaigns.
· An opportunity to drive real change across the Midlands.
Key Responsibilities
Strategy & Planning – Fundraising Team
- Work with Fundraising and MarComms Teams to develop and execute a multi-channel digital fundraising strategy.
- Identify target audiences and craft tailored messaging for different donor segments.
- Develop, track and report on KPIs to measure the effectiveness of digital fundraising efforts, using insights to refine strategies.
Campaign Management
- Support the MarComms Manager to plan and deliver integrated campaigns across PR, website, social media and ads, and email marketing.
- Work with the Senior Digital Marketing Officer to align campaigns with wider digital marketing activities.
- Optimise campaigns using A/B testing, donor insights and performance data to improve engagement and conversion rates.
- Work with external agencies on lead generation campaigns to increase the database.
Digital Content Creation - General
- Support the MarComms Manager and Senior Digital Marketing Officer with the development of digital content (with primary responsibility for fundraising), including:
- Email campaigns and newsletters.
- Social media content and ads.
- Impact stories, video content and blog posts.
- Website donation pages and landing pages.
- Ensure content is engaging, on-brand and optimised for conversions.
- Social media planning, management, creation and report.
Email Marketing
- Fundraising:
- Work with the Data and Stewardship Officer to grow our donor email lists.
- Develop and implement email sequences for donor acquisition, engagement and retention.
- Monitor and optimise open rates, click-through rates and conversions.
General
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- Work with the Data and Stewardship Officer to keep MailChimp and Donorfy databases up-to-date with data which is cleansed and shared on a regular basis.
- Work with the MarComms Manager to:
- Grow our other email lists.
- Develop bimonthly (eventually monthly) email newsletters to all segments.
- Monitor and optimise email marketing activity.
Digital Ads
- Work with the MarComms Manager to manage google ads and drive the acquisition of donors and other leads.
- Work with the Senior Digital Marketing Officer to manage social ads.
Donor Journey & Stewardship
- Work with the Data and Stewardship Officer to:
- support the Fundraising Team in developing donor engagement plans, including welcome journeys, thank-you campaigns and impact updates.
- Develop automated email journeys and donor touchpoints to improve retention.
Other
- Work with the MarComms Manager and Senior Digital Marketing Officer to monitor Google Analytics, Google Ads, Social Media and Social Ads, UTM tracking and campaign dashboards to measure and report on impact.
- Ensure all digital fundraising activities align with GDPR compliance and industry best practices.
- Stay ahead of digital trends and suggest new opportunities for innovation.
- Support the Senior Digital Marketing Officer with the production or updating of marketing collateral (e.g. leaflets, posters, banners, presentations, etc).
- Support regional fundraising PR and media efforts, including content for press releases, coordinating media visits and tracking coverage.
- Undertake any other reasonable duties to support the charity’s fundraising efforts.
Person Specification
Essential Skills & Experience
- 3+ years’ experience in digital fundraising, digital marketing, or online donor engagement.
- Proven track record of developing and executing successful digital fundraising campaigns.
- Experience managing social media, paid social ads and digital advertising campaigns.
- Strong copywriting and content creation skills, including for email, social media and blogs.
- Knowledge of email marketing platforms and CRM/donor databases.
- Experience analysing Google Analytics, social media insights and campaign data to drive decisions.
- Strong time management skills and ability to work independently.
- Commitment to FareShare Midlands’ mission and values.
Desirable Skills & Experience
- Bachelor’s degree in marketing, communications or PR (or equivalent qualification and experience).
- Experience in charity or non-profit digital fundraising.
- Familiarity with SEO, PPC and conversion rate optimisation.
- Knowledge of Canva, Adobe Creative Suite, or other design tools.
- Photography and/or videography skills.
How to Apply
To apply, please submit:
- A supporting statement demonstrating your suitability for the role and explaining your interest in FareShare Midlands.
- Your CV.
We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently under-represented within FareShare Midlands.
“Right to Work” in the UK status is required.
Closing date: Monday 2nd June 2025
We redistribute good quality surplus food which would otherwise go to waste and also support people to find work through our employability programme.
The client requests no contact from agencies or media sales.
Neshomo is a charitable organisation dedicated to supporting Jewish adults across Greater Manchester who are living with moderate to severe mental health challenges. We are seeking a compassionate, driven, and experienced Clinical Director to lead and shape our growing services.
About the Role
As Clinical Director, you will work closely with the trustees to oversee and develop the delivery of our befriending services, including our newly funded enhanced befriending project. This pivotal role combines leadership, service development, and operational oversight.
You will:
- Represent Neshomo in external meetings and organise community-facing events
- Use your digital and organisational skills to manage databases, office systems, and social media
- Work alongside our grant-writing and admin team to support ongoing funding and compliance
About You
We are looking for a well-qualified and experienced mental health professional with:
- Excellent interpersonal, managerial, and communication skills
- Competence in using office software, databases, and managing social media channels
All appointments are subject to an enhanced DBS check.
Please apply with your CV and contact details for two referees
Our full job description is available on request.
The client requests no contact from agencies or media sales.
We are looking for an experienced leader to manage a growing Evidence and Evaluation Team and lead cross-functional programmes to drive systemic improvements in youth employment outcomes.
As an experienced leader, you will play a pivotal role in shaping the national evidence base on what works to improve youth employment.
The role will be based within the Impact and Evidence Directorate, reporting to the Director, but with strategic responsibility for generating evidence through evaluation for maximum impact.
- You will lead a high-performing team, influence external partners, and ensure the rigour and relevance of our programmes to drive real-world change for young people across the UK.
- You will be able to identify opportunities for high quality impact evaluations using a variety of methods and stay up to date on latest evaluation developments and how they intersect with the youth employment landscape.
- You will work closely with the Senior Leadership Team to ensure a ‘What Works’ approach is and remains at the heart of Youth Futures.
- You will provide intellectual leadership and co-ordinate work across specialist teams, mainly in Impact and Evidence, but also from Programmes and Grants, Policy and External Affairs, Employer Engagement and Operations.
This role can be based at any of our hubs located in Birmingham, Leeds or London. We currently operate a hybrid model of two-days per week in the office and three-days from home.
For a full description and person spec, please download the Recruitment pack.
We are the national What Works Centre for youth employment, with a specific focus on marginalised young people.




The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Overview:
Spires supports homeless and vulnerably housed people in South London. Spires has undergone a period of rapid transformation, moving to a model of multi-site working across three London Boroughs. Our core services include, day centre style drop ins for homeless people, a Women’s drop in, a Refugee drop in and outreach targeted at supporting Women who are sex working.
The Head of Fundraising and Communications will be joining the organisation at an exciting time. Recent successful funding outcomes provide a short period of relative funding stability and an opportunity for the post holder to develop our communications and community fundraising strategies.
Part 1: Job profile
1.1 Purpose of job
To generate income from a diverse funding pool that includes trusts and foundations, legacy and individual giving, community giving, government contracts and corporate support. Trusts and foundations remain the primary funding source for Spires so maintaining consistent application output is a core element of the role.
Oversee Spires’ external relations and public profile. The post holder will be responsible for all communications and will look for areas to increase the organisations profile.
Work with Spires CEO and the Head of Client Services to ensure that data and outcomes are being effectively captured in a way that is helpful for evidencing impact.
1.2 Position in organisation
The post holder joins Spires’ Senior Leadership Team and will report directly to the Chief Executive Officer. The post holder will join the finance, fundraising and risk subcommittee which includes members of the board of trustees.
The post holder will manage the Communications and Community Engagement Lead who currently leads on community fundraising, social media and volunteer recruitment.
Part 2: Key duties and responsibilities
2.1 Management Responsibilities
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To manage the fundraising/communications staff and volunteers.
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Hold and record regular staff supervisions.
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Ensure that Spires’ policies are adhered to.
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Attend Spires’ managers meetings.
2.2 Income generation
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Maximise existing and find new income to meet agreed income targets.
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Research, write and present attractive propositions for a range of quality funding bids, proposals and documentation.
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Produce and submit quality funding reports to meet deadlines.
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Maintain up-to-date knowledge of fundraising regulations, networks and developments across the sector, advising on best practice
2.3 Planning, monitoring and reporting
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Contribute to the internal planning and budget setting, setting out clear plans for income generation.
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Contribute to forecasting and regular reporting, producing verbal and written reports for the CEO and Board of Trustees.
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Actively manage contracts to ensure that Spires is delivering agreed outcomes and spending restricted funds correctly.
2.4 General
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Review and update the fundraising strategy.
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Undertaking other duties compatible with the level and nature of the post and/or reasonably required by more senior members of staff, including session cover
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Attend and participate in staff and team meetings and other meetings as required
This job description covers the current range of duties and will be reviewed from time to time. It is Spire’s aim to reach agreement on changes, but if an agreement is not possible, Spires’ reserves the right to change this job description.
Part 3: Person specification
3.1 Essential experience
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Experience of working in the fundraising sector in a professional capacity
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A demonstrable track record of successfully generating income and achieving targets
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Producing impact and evaluation reports for funders
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Writing for different audiences/contexts
3.1.2 Desirable experience
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Working in the homelessness or social care sector
3.2 Knowledge
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Understanding of the principles of effective fundraising
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Understanding of the principles of effective marketing, communication and diverse donor motivations
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Good financial acumen, including being able to produce budgets and forecasts.
3.3 Essential skills and personal qualities
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Excellent written and spoken communication skills
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Information management skills (GDPR)
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Good influencer and negotiator
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Highly organised with attention to detail
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Confident and enthusiastic with excellent interpersonal skills
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IT skills, including Microsoft Word, Excel, PowerPoint, Outlook and databases
The following are required of all roles with Spires. However, you do not need to address these in your application:
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Compassion for and awareness of issues facing our clients and service users
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An understanding of and commitment to diversity and equality
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Able to work in a flexible, approachable manner in response to changing organisational requirements
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Willingness to develop personal competencies as appropriate to support objectives
Part 4: Summary of terms and conditions of service
Location: The postholder will be an employee of The Spires Centre. This post is based at 2nd Floor, Elmfield House, 5 Stockwell Mews, SW9 9GX This role will by hybrid with three days in the office and two days from home.
Probation: This post is subject to a 6 month probationary period.
Notice: This post is subject to an 12 weeks’ notice period once confirmed in post.
Annual leave: The annual leave entitlement is 35 days per year including 8 bank holidays.
Pension: The Spires Centre will contribute 5% of annual salary for those who qualify for our group pension plan.
Other benefits: The Spires Centre will provide life and income protection insurance for those who qualify for our group plans.
Expenses: This role will require travel within the UK/London. Out-of-pocket expenses will be paid when incurred in accordance with our expenses policy.
Safeguarding: The postholder will adhere to The Spires Centre’s safeguarding policy for vulnerable adults.
DBS Check: Because of the need to interact with our vulnerable clients a satisfactory enhanced DBS check will be required.
Spires is a south London based charity that has been supporting homeless and disadvantaged people for over 30 years.
The client requests no contact from agencies or media sales.
Head of Finance
Permanent role offering a salary of up to £71,000 pa, depending on experience
Location: Hybrid working with minimum 2 days per week in the London office (near Moorgate)
Drinkaware is the UK’s leading alcohol charity with a vision of working together to reduce alcohol harm. We use our expertise to give governments, industry, communities and individuals the knowledge and support to make informed decisions about alcohol and how to reduce the harm it can cause.
We deliver public-facing campaigns and digital services, information and guidance, evidence-led advice to governments and industry as well as independent research, consumer insight and evaluation.
What are we looking for?
We are seeking a dynamic and experienced Head of Finance to join our team. The role will sit within our Central Services Team and will report to the Director of Resources and Business Systems.
In this role, you'll be responsible for producing and delivering monthly management accounts, overseeing financial operations, and ensuring robust internal controls are in place. You'll also manage the year end audit, budgeting and forecasting and support procurement processes, while leading a dedicated finance team.
If you have a strong background in financial management and a passion for driving organisational success, we'd love to hear from you!
How to apply?
For further information on the role, please refer to the attached job description and read about Drinkaware on our website.
Please submit an up-to-date CV and a covering letter (maximum two pages) outlining how you meet the role’s requirements and what you can bring to Drinkaware.
Closing date: Saturday 31 May at 5pm
Drinkaware is committed to equality and diversity and welcomes applications from all backgrounds and sections of the community.
Please note that if you have not received a response to your application within two weeks after the closing date, this means you have been unsuccessful on this occasion.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you someone who thrives on accuracy, organisation, and meaningful impact? Join us as a Finance & Compliance Executive and help us deliver the essential work that keeps our youth-focused programmes thriving. In this role, you’ll play a vital part in managing funding contracts, supporting operations teams, and ensuring we meet the requirements of our funders—so that more young people can access the opportunities they deserve.
You’ll be at the heart of the action—tracking funding, compiling reports, monitoring contract compliance, and liaising with staff to ensure our delivery meets all necessary guidelines. Your attention to detail will help maintain accurate records, support timely claim submissions, and ensure we meet funder expectations with confidence and clarity. Being a whizz at Excel will also help immensely in this role.
This is a fantastic opportunity for someone who is methodical, collaborative, and passionate about making a difference behind the scenes. You'll work with teams across the organisation, support compliance with vital audit requirements, and help shape action plans that drive ongoing improvements.
Whether you’ve previously worked in payroll, office administration, finance administration, or contract management—we’d love to hear from you. We value potential as much as experience, and we’re excited to welcome someone who shares our passion for helping young people succeed.
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Description
Role title
Operations Officer
About Us
Spring Community Hub exists to ensure that no one in our Southwark community goes hungry. But we don’t just provide food:
We work alongside people to help them escape poverty, build confidence, and find community.
Our principal activity is the prevention of food poverty and food insecurity by offering culturally appropriate food, fresh fruits, and
vegetables as well as dietary and religiously appropriate food which we have continued to run at our five-week sessions to local people for as long as they address the underlying cause.
We also provide a range of wraparound support, including advice services, particularly around employment and immigration through our Back2Work Team, Holiday Clubs for Children, Youth Groups, a Clothing Bank and our Spring Up Women’s group.
Mission
The mission of SCH is that through a 'Community Hub’ and full activity programme, local people in or at risk of crisis will be supported along their journey to move on and achieve full social, economic and emotional independence to live healthy lives in a community which supports each other.
Vision
Our vision at Spring Community Hub is to tackle food insecurity and hunger before people find themselves in crisis. We want to see equality in our communities and be a vehicle for positive and lasting change in our clients so that they never need a Food Bank again.
Values
These are our Principles, ideals, and characteristics that define the culture, standards and aspirations of the organisation.
An organisation that is driven by people with integrity and commitment to the cause. We believe in leadership, development, growth, and continual learning.Ensuring fairness, equity and equality. Creating a place of respect, kindness and dignity for all. A healthy environment where people have fun and can be creative.
Salary £12, 979.20 per year
Permanent Contract. ( Subject to further funding )
Part-Time, 16 hours over 4 days
Monday, Tuesday, Wednesday, and Friday 9 am - 2 pm ( With 1 hour Unpaid Lunch Break )
5-week Annual Leave plus Bank Holidays.
Working from our offices & Centres across Southwark/ Lewisham and Havering and in the community/outreach locations
Hybrid can be discussed during an interview, and Flexible Hours are Also Available. There will be work/ training outside of office hours, with time off in lieu given
Main Purposes of Job and Key Tasks
We are seeking a highly organised and quick-witted Operations Officer to join our dynamic team at Spring Community Hub. The ideal candidate will have experience in operations or project management and excel at managing multiple priorities simultaneously. This role is crucial in supporting the day-to-day operations of the organisation and ensuring smooth workflows across various departments.
In addition to their primary operations duties, the Operations Officer will also play a key role in recruiting and managing volunteers, organising events, and assisting with fundraising activities. The Operations Officer will support impact, monitoring, and evaluation tasks to help demonstrate the effectiveness of our programs to funders and stakeholders.
This is an exciting opportunity for an experienced candidate, preferably from a project delivery or impact measurement and evaluation background.
Primary duties include:
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Administrative and Office Support: Provide daily administrative support to the Operations Manager and team, including scheduling meetings, managing calendars, coordinating logistics, handling correspondence, and overseeing general office administration functions such as phones, mail distribution, supply orders, and facilities management.
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Project Management Support: Assist with project planning and execution, ensuring that timelines and deliverables are met. Help prepare project documentation, track progress, and provide updates to stakeholders. This includes running reports via our CRM system and other tools.
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Process Improvement: Identify areas for process improvement within the operations team and assist in implementing new procedures to increase efficiency and productivity. Contribute to maintaining a quality assurance schedule and support various business support functions.
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Communication and Collaboration: Act as a liaison between different departments to facilitate smooth communication and collaboration. Provide timely updates on project status and operational activities, ensuring transparency and alignment across the organisation.
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Problem Solving: Address operational challenges promptly and effectively, demonstrating quick thinking and resourcefulness to resolve issues as they arise.
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Inventory and Resource Management: Assist in managing inventory and supplies, ensuring timely procurement and distribution of resources to meet departmental needs.
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Volunteer Recruitment and Management: Lead the recruitment, onboarding, and management of volunteers, building strong relationships and fostering a positive and inclusive volunteer culture. Recognise and appreciate the contributions of volunteers and provide them with support and training as needed.
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Event and Fundraising Management: Organise and manage events and fundraising activities, including planning, logistics, coordination, and execution. Work with the team to develop and implement strategies to achieve fundraising goals and ensure successful events that engage the community and stakeholders.
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Customer and Stakeholder Support: Provide exceptional customer service by responding to inquiries and resolving issues with professionalism and efficiency. Represent the organisation at external meetings and events with community partners, local authorities, funders, and other key stakeholders.
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General Office Administration: Support the smooth running of the office by handling routine executive support tasks, event planning, and general office administration. Assist with recruitment processes for staff and volunteers, including job postings and duties related to new hires.
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Compliance and Safety: Ensure adherence to Health and Safety guidelines, risk assessments, and safeguarding measures. Comply with SCH policies and procedures regarding the operation of services and policies.
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Supporting Impact, Monitoring, and Evaluation: Occasionally assist the impact, monitoring, and evaluation (IM&E) function by supporting data collection and analysis, preparing reports, and contributing to the development of data collection tools. Help with the production of reports for internal and external audiences as needed.
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There will be some out-of-hours working occasionally for Events / Development/ Training sessions according to the needs of the business - which you will be able to arrange time off in lieu with your Line Manager.
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The post holder will be required to be flexible to the changing needs of the organisation and as such undertake tasks and responsibilities not specifically listed here but relevant to the smooth running of SCH, including general office and administrative tasks and aspects of service delivery, as directed by the CEO, Senior Leadership Team and Trustees.
Person Specification
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Organisational Skills: Exceptional organisational skills with the ability to manage multiple tasks and priorities effectively.
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Communication Skills: Excellent verbal and written communication skills, capable of articulating ideas clearly and concisely.
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Problem-Solving: Strong problem-solving skills with the ability to think on your feet and adapt to changing circumstances.
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Attention to Detail: Keen attention to detail and a commitment to accuracy and thoroughness.
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Technology Proficiency: Proficient in Microsoft/Google Office (Word, Excel, PowerPoint) and experience with project management software (e.g., Zoho, Trello) is a plus.
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Team Player: Ability to work collaboratively in a team environment while also being capable of working independently and taking initiative. A self-motivated, organised, and methodical approach to work with excellent time management skills.
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Interpersonal Skills: Excellent interpersonal skills and the ability to engage appropriately with a wide variety of people, including colleagues, volunteers, partners, and stakeholders.
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Event and Fundraising Skills: Experience in organising events and managing fundraising activities, including planning, logistics, and community engagement.
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Adaptability: Open to change and continuous improvement, with a proactive approach to learning and training as required by Spring Community Hub.
Additional Requirements:
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Flexibility: Willingness to occasionally work outside standard hours for events, development sessions, or training, with time off in lieu of arranged with your line manager.
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Compliance: Understanding of confidentiality, GDPR implications, and the importance of record-keeping and other safe working practices..
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Personal Attributes: Compassionate and empathetic, with a genuine interest in the well-being of others. Ability to remain calm in challenging situations and reinforce boundaries.
This role is subject to a Disclosure and Barring Service (DBS) check.
Commitment to Equal Opportunities
All Staff, Contractors, Freelancers, and Volunteers have a legal and moral responsibility to ensure that Spring Community Hub is free from discrimination, harassment, and bullying
We are an equal opportunities employer and we welcome applications regardless of sex, gender, and race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part-time or shift workers, being HIV positive or living with AIDS, lived experience of Significant Poverty or Inequality and any other matter which causes a person to be treated with injustice.
We believe diversity is a strength, and our aim is to make sure that SCH reflects the communities we serve.
SCH is consciously working towards our organisation being a place where everyone can bring out their skills and talents and make their best contribution to our mission to support our guests along their journey to move on and achieve full social, economic, and emotional independence to live healthy lives in a community that supports each other.
We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of Significant Poverty and Inequality and people from all marginalised groups, communities, and backgrounds.
Responsible for staff/equipment
Volunteers/Phone/Laptop
Reporting to…
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Operations Manager
Why Join Us / Benefits
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A warm, welcoming, and passionate working environment.
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People-focused with a friendly and supportive workplace culture
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We are a London Living Wage Employer
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An active commitment to equality and diversity
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We offer continuing opportunities for learning, and personal and Professional development together with regular supervision, training, and support for all our staff and Volunteers.
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Generous annual leave entitlement: 33 days annual leave (including bank holidays)
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Company pension scheme.
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Frequent Team Away Days and Celebrations, as part of a friendly and collaborative team
How to Apply
Fill in the application form. You will then be asked to submit your CV.
Please also include the names of 2 referees, one of whom should be your current or most recent employer (references will not be taken up until after the interview for the successful candidate)
Closing Date: Interviews to be held Virtually:
Application process:
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Complete our Application form
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Submit your CV with a Supporting Statement.
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Initial Telephone interview - shortlisted candidates will be invited for a Telephone interview
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If you are shortlisted from the Telephone Interview, you will be invited to a formal interview, which will consist of the following:
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A Presentation topic will be shared with you in advance
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60-minute Panel Interview with members of the SLT / Board of Trustees - Questions will be shared with you before the interview so that you can prepare.
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Role-specific Practical Task
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Head of Compliance and Development to discuss how we can help.
The client requests no contact from agencies or media sales.
Job Profile
CAFOD’s mission in the Catholic community of England and Wales is to inspire and equip Catholics to actively engage in the Church’s efforts to overcome poverty and injustice. Our regional teams focus on recruiting and supporting a dedicated group of volunteers within parish and school communities, empowering them to educate, engage, and inspire others to act in solidarity for the common good. Regional teams also collaborate with clergy and other representatives across the Catholic community to ensure CAFOD’s volunteer programme is aligned with faith life.
The primary purpose of this role is to provide administrative and communications support to the Community Participation Coordinators across England and Wales, with a focus on the West & Wales region as the first point of contact. This includes coordinating administrative tasks performed by office volunteers and identifying opportunities for process improvements. The role also involves volunteer recruitment administration, overseeing and training Office Volunteers, and ensuring effective database management.
This role can be based anywhere in the UK including our head office in London, working from home, from one of CAFOD’s Volunteer Centres, or a combination of both. The role requires occasional travel to London and other areas within the East & West side of the country. Travel expenses will be reimbursed, and time off in lieu will be granted for travel beyond normal working hours.
This is a full-time position (35 hours per week) and reports to the Volunteer Support and Development Coordinator.
Key Responsibilities Overview
The post holder will play a key role in driving smooth, efficient operations across CAFOD’s West & Wales region. As the go-to person for admin excellence and volunteer support, you’ll work closely with your line manager and colleagues in the East to streamline processes, improve systems, and keep everything running like clockwork.
You’ll lead on volunteer recruitment and engagement—welcoming new volunteers, managing onboarding, and ensuring everyone feels valued, equipped, and inspired to support CAFOD’s work. Your people skills and attention to detail will shine as you manage applications, data entry, and training coordination.
Communications will be at the heart of your role. You’ll create engaging e-bulletins and social media content that keeps our community informed and motivated, while ensuring messages are clear, consistent, and aligned with CAFOD’s wider goals.
You’ll be the guardian of accurate data, working with office volunteers to maintain up-to-date records that support smarter outreach and efficient workflows. Your collaborative spirit will help strengthen connections across teams, share best practices, and contribute to creative new approaches for engaging communities.
This is a role for a proactive, organised, and people-focused individual who’s excited to innovate, solve problems, and make a tangible impact in a supportive, values-led organisation.
Safeguarding
All CAFOD staff share responsibility to promote and maintain a strong safeguarding culture, including identifying the key actions they should take given their role and responsibilities.
Person Specification
Understanding our context
- Understanding Catholic identity: sympathetic knowledge of the life, culture and structure of the Catholic Church in England and Wales and an ability to work effectively within it and especially an understanding of parish community life.
- Understanding CAFOD: ability to express what motivates people to volunteer for, and support, CAFOD and the main activities in which Catholic community primarily participate. Being informed about, supportive of, and actively promoting our anti-racism work.
Working together
- Managing ourselves: strong interpersonal skills including an ability to develop personal relationships quickly and to convince others. Ability to be self-motivated and able to work in isolation linking with different people in a variety of contexts; confident with articulating support required for you to work well.
- Working with others: builds positive and fruitful partnerships, particularly with volunteers; works effectively as part of a team which may work at a distance to ensure sharing of good practice and shared workload; being willing and able to help other team members and be helped to achieve delivery of shared objectives.
- Communicating: ability to identify how best to communicate instructions and processes clearly and how this helps achieve the objectives CAFOD seeks to deliver and how to share knowledge and information across teams.
Making change happen
- Managing resources: confident with processing data for planning, monitoring and reporting: proven time-management, data-management and organisational skills/experience of delegating tasks clearly and making improvements to processes.
- Achieving results: ability and willingness to focus on achieving efficiencies, especially in support of regional plans for community participation and income growth.
- Managing our performance: ability and willingness to work to targets and achieve results.
Job-Specific Competencies
Administrative Process Improvement:
Proven ability to assess, streamline, and document administrative processes. Strong organisational skills are required to manage a variety of tasks and ensure efficient delegation to volunteers. Ability to identify inefficiencies and propose practical solutions to enhance office operations.
Volunteer Recruitment & Engagement:
Expertise in recruiting, onboarding, and maintaining volunteer engagement. You will build strong relationships with volunteers, ensuring their experience is positive and aligned with CAFOD’s mission. Experience in using volunteer management systems and managing volunteer data is essential.
Communication & Content Creation: Strong written and verbal communication skills, with experience in producing engaging content for e-bulletins, newsletters, and other media resources. Ability to tailor messaging to different audiences, ensuring clarity and consistency in CAFOD’s communications.
Data Management & Accuracy:
Attention to detail is crucial for maintaining accurate records. Experience with databases, data segmentation, and ensuring data integrity is essential. A strong understanding of data protection standards, including GDPR, will be necessary.
Collaboration & Team Communication:
Effective communicator with internal teams, ensuring smooth communication and alignment across various regions. Ability to foster positive working relationships and collaborate across teams, both virtually and in person. Proficiency with communication tools like Microsoft Teams and Zoom is required.
Training & Support:
Experience in delivering training to volunteers and staff, ensuring they have the necessary skills and knowledge. Ability to provide ongoing support to regional office volunteers, helping them succeed and contribute effectively to the team.
Adaptability & Problem-solving:
Flexible and resourceful, able to adapt to changing priorities. You will be expected to identify challenges and propose solutions to keep operations running smoothly.
Commitment to CAFOD’s Mission & Values:
A deep understanding of CAFOD’s mission and Catholic social teaching, with the ability to align volunteer engagement and administrative activities with the organization’s goals of addressing poverty and injustice.
Use of Digital Tools & Systems:
Competence in using databases, Microsoft Office Suite, and collaboration tools. Ability to train volunteers in these systems to ensure smooth operations across teams.
Project Management & Accountability:
Ability to manage multiple projects simultaneously, ensuring tasks are completed within deadlines and to a high standard. You will be responsible for delivering results aligned with CAFOD’s objectives.
Safeguarding for Children and Vulnerable Adults
CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect. CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse. CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount. Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents. This post involves contact with children, young people and vulnerable adults, or has responsibility for people who will do, and applicants will be subject to specific checks related to safeguarding issues. If based in the UK the post holder is required to present or obtain a Disclosure from the DBS (Disclosure & Barring Service). If the post is based outside the UK the post holder will be subject to a different checking process.
All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of, and consent to, these recruitment procedures.
Please click here for a full list of CAFOD’s Staff Benefits
Come and join us and help make a real difference in the lives of the world’s poorest communities.
CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults.
CAFOD is the official Catholic aid agency for England and Wales tackling poverty and injustice across the world.
The client requests no contact from agencies or media sales.
Role: Direct Marketing Executive (acquisition)
Salary: £29,697 - £32,683 (England) £33,533 - £36,767 (including London weighting)
Closing date:04/06/2025
Hybrid/Working from home, with London based candidates expected to work in the London office 8 days a month
Note: The position is also available for an immediate start
Our offer to you
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:
- Competitive salary and pension scheme
- 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
- Hybrid, Flexible working
- Cycle to work scheme Electric Vehicle Scheme
- Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
- Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping
About Us
This is a fantastic opportunity to join a team of over 1,416 employees and over 31,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.
St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response & Nighttime Economy) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.
Job Summary
Supporting the Direct Marketing Manager, you’ll play a key role in delivering growth in voluntary income through our direct marketing acquisition programme utilising a range of campaigns and products, both online and offline. Products include one-off donations, regular giving (including value-exchange/ sponsorship products) and lottery. You’ll also be responsible for the development, implementation, day to day management, evaluation, and delivery of our acquisition portfolio.
About You
- You will have experience of running effective national campaigns using a variety of fundraising channels
- Demonstrable, relevant experience including digital, email, social media, direct mail, and telemarketing
- Strong organisational skills with the ability to effectively manage conflicting priorities
- Knowledge of google analytics as well as an understanding of fundraising regulator guidance, gambling commission compliance and GDPR.
About the Role
- Manage the delivery of acquisition campaigns from concept through to evaluation, using data and insight to drive creative and production, drawing up schedules, and managing the approval processes.
- Work alongside the Content team to research and develop acquisition products, journeys and communications, gathering information, case studies and photos for use in all direct marketing campaigns.
- Manage relationships with external agencies including media houses, designers and printers; to negotiate costs and monitor performance
- Working collaboratively with a number of internal teams to ensure effective use of supporter profiling for delivery across a range of annual acquisition campaigns.
Please see the job description for more detail (this can be viewed on our website or once you click apply)
If you are a current St John Ambulance employee, please apply here: Click here
For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below
We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.
St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role
Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.
Impact and Insights Officer x 2
These are two unique roles to be impact catalysts across four of Youth Zone locations: Carlisle, Wigan, Wolverhampton and Barnet (London), generating support and building towards a ‘culture of impact’ in all four Youth Zone organisations such that outcome measurement and impact reporting becomes routine and ‘every day’.
Position: Impact and Insights Officer – 2 positions available
Location: Home-working combined with a minimum of 8 days per month across the 2 Youth Zones.
One role will support Carlise and Unitas Youth Zones and the other will support Wigan and Wolverhampton Youth Zones (travel expenses will be covered as part of the package)
Salary: £38,000 – 42,000 per annum (dependent upon experience)
Hours: Full-time (37.5 hours/week)
Contract: Fixed Term Contract – 2 years
Benefits: Agile working organisation with flexibility in working hours; 25 days annual leave (rising to a maximum of 30 days with length of service) plus bank holidays, birthday leave and annual leave purchase scheme (from day one of employment); company matched pension; company sick, maternity, paternity and adoption pay; voluntary benefits with discounts on health and wellbeing, retail and leisure.
Closing Date: 9am, Monday 9th June 2025
Please note: we may close the advert earlier depending on the volume of applications
Interviews: First stage interviews (virtual) will take place Wednesday 25th and Thursday 26th June. Second stage interviews (in person) will take place Wednesday 2nd and Thursday 3rd July in Wolverhampton Youth Zone. There will also be a short, values-based phone interview around the second stage.
About the Role
You will lead on data analysis and reporting on the data held in Salesforce CRM, improving both the quality and quantity of monitoring and evaluation processes, driving improvements in data capture through training and upskilling the Youth Work team, strengthening the ability of the four Youth Zones to demonstrate the measurable impact of youth work delivered.
You will also be responsible for measuring and demonstrating the charities’ impact to stakeholders; authoring and providing the necessary data to the leadership and fundraising teams and Board (as required), annual publications such as Trustees Reports and annual Impact Reports. Innovation is a key aspect of this role, involving the introduction and embedding of new methodologies to enhance the qualitative data capture process.
You will collaborate closely with a cross section of teams within the Youth Zones, working with the Youth Work delivery teams to feed data into decision making, and with the Communications and Fundraising teams to provide impact measurement and analysis content for use with stakeholders and in donor reporting. Furthermore, it will align impact and data work with national and local policy, and use national census, health, police and other statistical data to position the four Youth Zones for new income generation opportunities.
About You
These two roles are ideal for someone who has the ability to bring technical analysis to life in a youth work setting and can communicate insights in an accessible style to different audiences. The Impact and Insights Officer should be passionate about embracing the power of youth work and be keen to support Youth Zones in evidencing the impact created with young people. It will require someone who can bring impact expertise and creativity to create buy-in and drive improvements in data capture; and someone who is keen to work flexibly and closely with teams of passionate Youth Workers and who is unafraid of the challenge presented by Youth Zones in four very different geographic locations.
As a growing and ambitious charity, you will be offered responsibility, variety and the chance to work with a team wholly invested in providing young people the opportunity to fulfil their potential.
About the Organisation
A national charity that believes all young people should have the opportunity to discover their passion and their purpose that fund and build state-of-the-art, multimillion-pound youth centres called Youth Zones in the country’s most economically disadvantaged areas. The organisation trains the amazing people that run them and offers continuing support to youth zones nationwide through a national network of independent youth charities,
As an equal opportunities’ employer, we welcome applications from under-represented groups; in particular from Black, Asian, Mixed Race & other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities. Our dedicated Equality, Diversity & Inclusion Group, with support from the Senior Leadership Team, is actively promoting and advancing diversity and inclusion, ensuring a culture where everyone can be themselves and thrive.
You may have experience in areas such as Impact, Insight, Impact and Insight, Impact Officer, Insight Officer, Impact and Insight Officer, Data Analysis, Evaluation, Impact and Evaluation, Evaluation, Impact and Evaluation Officer. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
The Head of Communications at CBM UK is a crucial role, with responsibility for increasing the profile of CBM UK to enable the organisation to deliver its strategic objectives. This role has tactical and long-term strategic decision-making responsibility.
The post-holder is responsible for the development and implementation of the requisite communications plans, policies and procedures that are required to deliver CBM UK’s 2026-2030 strategy. Key areas of responsibility include developing brand definition, messaging and presentation; delivering increased media coverage; acting as a spokesperson; and strengthening organisation-wide communications by producing high quality content and through demonstrating evidence of our impact.
Key responsibilities
Strategic (20%)
a. To develop CBM UK’s strategic communications objectives and annual plans to enable CBM UK teams to deliver the 2026-2030 strategy.
b. Improve brand definition, messaging and presentation to ensure CBM UK’s work and positioning is communicated effectively to target audiences.
c. Develop and implement clear communications policies and procedures for CBM staff to follow in order to successfully and cohesively represent the CBM brand.
d. Ensure that the voices of people with disabilities are at the heart of CBM UK communications.
Communications and networking (60%)
External
a. Oversee and deliver media relations activity to meet CBM UK’s objectives. Develop effective working relationships with target media, respond promptly to queries (sometimes out-of-hours). Prepare, issue and ‘sell in’ press releases, ensuring key messages are prominent and act as an organisational media spokesperson. Monitor relevant media coverage to increase effectiveness of activity.
b. Lead and manage the Communications team to deliver communications activity to increase fundraising and advocacy potential from public and sector audiences. This includes responsibility for delivering campaigns, publications, social media posts, blogs and website pages as needed, and acting as an event spokesperson. Content sign-off authority within agreed parameters.
c. Collaborating with the Advocacy and Programmes teams to ensure outputs, evidence and messages are widely disseminated and communicated.
d. Oversee the management and development of the CBM UK website(s) to ensure that it reflects the work, values and mission of CBM UK and that it inspires a range of audiences to take action.
e. Be an outstanding advocate for CBM, delivering communications in line with the vision and values of the charity.
f. Awareness and anticipation of trends and legislation in charity communications, enabling CBM UK to respond and adapt as appropriate.
g. In the event of a humanitarian crisis, contribute to developing an emergency appeal.
Internal
a. Work with CBM UK and global colleagues and partners to ensure appropriate resources are available. This includes oversight of the collection of human-interest stories, images and film that portray people with dignity and respect, while challenging the stigma and misunderstanding around disability and global poverty.
b. Oversee the implementation of the CBM UK Sector Communications Strategy through attending regular meetings and collaboration with Programme and Advocacy teams. To manage the Communications Team to deliver the communications-led activities outlined in the strategy and ensure advocacy and evidence messaging and outputs are effectively communicated.
c. Build excellent working relationships with the CEO and Board.
d. Regularly review, update and provide training to CBM UK staff on the Crisis Communications Media Plan and be a member of the Crisis Communications Management Team.
e. Help increase CBM UK’s network of high-profile supporters to support fundraising and advocacy: maintain prospects spreadsheet, research contact details and background details, prepare briefs.
f. Support fundraising and advocacy teams to increase CBM UK’s network of high-profile supporters.
Leadership and people management (10%)
a. Support and inspire direct report in line with CBM UK’s staff management policies and procedures. Ensure team members are appropriately trained, briefed and motivated to achieve their objectives and meet targets and recruit to posts where relevant. Regular 121s and appraisal reviews.
b. Serve as a member of the Senior Management Team
Planning, reporting, budgets (10%)
a. Develop and report on key performance indicators, milestones and targets to facilitate informed decisions and improved working practice.
b. Plan and manage budgets to ensure funds are used to maximum effect.
c. Work with the Data and Insights Team to ensure appropriate recording of communications activity through the database (Salesforce) or through integration with other databases and platforms.
Other
a. Work with other teams, including the CBM Global Federation, to maximise collaboration opportunities and integrated working.
b. Help develop a culture of enthusiasm, continual improvement and success which reflects the ambitions of CBM UK.
c. Occasional out of normal office working hours. Occasional travel in the UK and internationally.
d. Other duties as required by the Director of Fundraising, Impact & Communications.
Please download the recruitment pack for full details.
The client requests no contact from agencies or media sales.
ABOUT INQUEST
Founded in 1981, INQUEST is the only charity providing expertise on state related deaths and their investigation to bereaved people, lawyers, advice and support agencies, the media and parliamentarians
Our specialist casework includes deaths in police and prison custody, immigration detention, mental health settings and deaths involving multi-agency failings or where wider issues of state and corporate accountability are in question, such as with Hillsborough and Grenfell.
INQUEST has a collaborative and integrated model of working, with opportunities for staff to engage in a range of work. We are a small organisation with a fast paced and engaging working environment. You can find more information on our website, particularly on our About Us, Campaigns, and Media Release webpages.
ABOUT THE ROLE
The Casework Team provide specialist casework advice and support to bereaved families and individuals following a contentious death in custody and detention settings or through multi agency failings, requiring an inquest. You will be working alongside an experienced Casework Team, led by two Senior Caseworkers. You will have close contact with the Family Engagement Coordinator and with the Policy and Communications team.
The purpose of the role is to provide specialist advice to bereaved families facing an investigation and inquest process into a state related death; advising on the process immediately following a death, secure legal representation for families through the INQUEST Lawyers Group; liaise with external organisations, including lawyers, coroners and public bodies such as the Prisons and Probation Ombudsman and the Independent Office for Police Conduct, work alongside the Communications Team on media engagement; and identify key cases and issues arising as part of INQUEST’s policy and campaigns work.
The successful candidate will have experience of casework and advice provision, preferably in inquest law and related investigations. They will be expected to identify themes and trends arising from cases and contribute to the organisations strategic work. In addition, they will be required to organise stakeholder meetings and represent INQUEST at external meetings.
They will possess outstanding communication and organisation skills, will enjoy working in a very fast paced environment, and will adhere to INQUEST’s values and commitment to social justice, as well as our commitment to tackling racism and discrimination.
INQUEST works with families from all sections of the community, including many families from Black, racialised and other underrepresented communities. We believe our staff team should reflect the makeup of the families we work with, and therefore actively encourage applications from people from these communities
This role sits within the Mission and Evangelism Directorate. The role will seek to develop our safeguarding culture and practice. The Safeguarding Lead will work with individuals across all of Church Army including our employees, Commissioned Evangelists, and Mission Community. The Safeguarding Lead is the first point of contact for any safeguarding concerns or allegations and is responsible for ensuring the organisation responds in a trauma-informed manner as well as in line with the standards and expectations set out. The post holder will have had experience of managing organisational risks in relation to safeguarding and be familiar with the guidance set by the National Safeguarding Team for Religious Communities.
We want everyone everywhere to encounter God’s love and be empowered to transform their communities through faith shared in words and action.




The client requests no contact from agencies or media sales.
Tenancy Changes Advisor
Nottingham
£24,739 - £29,055 per annum
Have you got experience of working in social housing in a housing management environment? Are you enthusiastic about people and improving lives of others? We want to hear from you!
This role is based at our client's brand new, modern, light, airy, open plan offices, based in Clifton, Nottingham. So, if you enjoy collaborative working, in an office where all teams work side by side this is the place for you!
Working with their customers in a geographical area covering High Peak in Derbyshire down to Northampton, this role is one of two agile working ‘Tenancy Changes Advisors’ and forms part of their ‘Lettings Team’ comprising 20 talented colleagues. Reporting to the Lettings Senior Assistant, this a is fantastic opportunity for the successful candidate to work across all of their tenures, utilising your existing skills and knowledge around the processes for Mutual Exchanges, Successions and changes in tenancy and the Homeswapper Scheme.
The Lettings Team builds better lives by offering customers suitable, affordable and safe long term housing accommodation suited to their individual needs. As their Tenancy Changes Advisor, you will use your existing skills and experience to support our customers with their applications to mutually exchange their tenancies, seeing the process through from receipt of application to assignment of tenancy. Receiving requests to succeed to tenancies and requests for tenancy changes i.e. moving from a joint to sole or sole to joint tenancy. They have established policies and procedures in place along with regulatory requirements to be met, which will support you in the execution of your duties. Complex cases will be supported by the Lettings Senior Assistant and the Lettings Manager. You will ensure that an exceptional customer service for all of their internal and external stakeholders is maintained throughout the service.
In this role, you will be supported by the Lettings Senior Assistant and be responsible for completing all of the administrative duties around the role responsibilities. You will liaise with our Property Services team to arrange the completion of property inspections and will be part of the wider Lettings Team who oversee the allocations of their re-let voids and new build homes across all tenures. They will expect the whole team to support each other at times of absence to ensure that the team continues to provide their full range of services to the highest standards.
Interested to find out more? Keep on reading…
As you will be joining an established team, some colleagues will have been a part of their Lettings Team for a considerable time and some are quite new to the team. All colleagues in the team will need to be adaptable to change as we regularly review our processes to ensure the best outcomes for our customers, reduce hand offs and adapt to external changes in governance and law. Therefore, you must have the willingness to learn, ability to use your own initiative and be able to make efficiencies where necessary. They require a strong team player with excellent communication skills who is able to support the team and vice-versa with business processes and/or the customer experience to fill any skills gaps that each individual may have. On the job and peer training will be provided along with training relevant to the role from their in house Learning and Development team to fully equip you in your new role.
What they require from you:
You will be organised to ensure you keep accurate records of the progress and outcomes for each mutual exchange and requests for changes to tenancy. You are able to prioritise your workload in order to meet your team and individual targets which will reduce the number of days a property is void and the amount of rent lost over the void period. You must be motivated and productive when working alone from home. Working from home will only be permitted once you have completed your training and probationary period. The team works 3 days from the office and 2 days from home – if you wish to work from the office for all 5 days, then that is fine and you get to choose which days you work from home and which days from the office, though you will be expected to attend the office on days when specific meetings are held such as the whole Lettings Team Meeting which takes place on a monthly basis.
Great listening skills are essential as well as the ability to spot inconsistencies with applications and be confident in probing to gather the information required in order to achieve a sustainable letting. Our client works with over 30 Local Authorities, utilising several Choice Based Lettings software packages for advertising, shortlisting and making offers along with the daily use of Microsoft word, excel and databases, so a high level of experience of computer software packages is an essential requirement for this role. Experience of Capita is advantageous, but training will be provided.
HOURS AND WORKING DAYS:
This post carries 35 hours a week, Monday – Friday.
As an Equal Opportunities and Disability Confident Employer, our client welcomes applications from all suitably qualified candidates including those from Black, Asian and minority ethnic groups and disabled candidates. As part of their LGBT + Allies Programme, they also welcome applications from members of the LGBT + community and encourage inclusivity in the workplace.