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caba, Rugby, Warwickshire (On-site)
£42,500 - £46,200 per year
You’ll lead the way in delivering expert, personalised advice to those facing complex financial, health, or social challenges.
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Page 1 of 6
Rugby, Warwickshire (On-site)
£42,500 - £46,200 per year
Full-time
Permanent
Job description

caba's purpose

caba is an occupational charity helping the ICAEW community thrive. We provide practical, emotional, and digital tools to help people manage everyday challenges and life-changing events. Our vision: everyone in the ICAEW community can fully participate in life.

our values

We make a difference. We work best together. We do the right thing. We are dynamic.

At caba, you’ll join a supportive, values-driven team, making a real impact on people’s lives every day.

the role

As a Senior Support Officer, you’ll lead the way in delivering expert, personalised advice to those facing complex financial, health, or social challenges. You’ll manage a portfolio of the most challenging cases, provide guidance to the team, oversee quality and training, and help shape how we deliver high-quality support across caba.

what you’ll do

  • Handle complex, high-impact cases, ensuring service users receive sensitive, person-centred support
  • Guide and support the team through technical supervision, case reviews, and real-time advice
  • Drive quality and continuous improvement in processes, templates, and advice delivery
  • Oversee grant applications, preparing reports and making recommendations for approval
  • Champion the service user perspective, sharing insights to shape and improve our services
  • Ensure safeguarding and compliance standards are always met

what you’ll bring

  • Expertise in welfare, debt, housing, health, or social care with experience supporting complex needs
  • Strong technical knowledge and the ability to coach and guide a team
  • Excellent communication and record-keeping skills, with a sharp eye for detail
  • Confidence using IT systems, including CRM databases, Word, Excel, and Teams
  • Qualifications in relevant specialist areas, safeguarding, and financial advice
     

why work for us

We know that our people are our greatest strength, so we’ve built a benefits package that supports every aspect of your life and career:

financial security & time off:

  • Up to 10% employer pension contributions
  • Private medical insurance, income protection, and life assurance
  • 25 days’ annual leave plus bank holidays
  • Enhanced family-friendly policies

wellbeing & lifestyle:

  • Hybrid working: 2 days in the office, 2 days at home, plus participation in our new 4-day week trial
  • Access to wellbeing resources, including EAP, Qwell, and a wide range of caba’s services
  • Eye tests and contributions towards DSE glasses
  • On-site electric car charging points
  • Two paid volunteering days each year

growth & development:

  • Learning and development budget to support your progression
  • Opportunities to grow and collaborate through forums and project groups
Posted by
caba View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 14 October 2025
Closing date: 26 October 2025 at 09:29
Tags: Social Care / Development, Advocacy, Accounting, Customer support, Wellbeing, Grants

The client requests no contact from agencies or media sales.