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The Head of Nursing and Quality is a senior strategic and operational leader within The Children’s Trust, responsible for delivering the highest standards of nursing, clinical care, safety, and clinical governance across the organisation. Reporting directly to the Director of Nursing and Quality, the postholder provides professional leadership for the nursing and care workforce, oversees the day to day clinical management of the organisation and deputises for the Director of Nursing and Quality / Registered Manager as required.
This role ensures compliance with all relevant regulatory frameworks, including CQC, OFSTED Care, National Minimum Standards for Children’s Homes, and national patient safety requirements, while fostering a culture of excellence, continuous learning, and improvement. The postholder will lead on the development of evidence-based practice, ensuring services are safe, equitable, responsive, and aligned with The Children’s Trust’s strategic objectives.
Interview date: Friday 2 January 2026
This role is not open for sponsorship.
Duties and Responsibilities
Strategic Leadership and Professional Practice
- Provide highly visible, credible leadership to nursing and care teams across the organisation.
- Act as a key delegate and deputy for the Director of Nursing and Quality / Registered Manager.
- Champion a culture that promotes safe, equitable, compassionate, and evidence-based care.
- Ensure children, young people, and families are meaningfully involved in shaping service delivery and evaluating their experience.
- Lead the development and delivery of organisational initiatives, contributing to strategic objectives, the business plan, and the organisational dashboard.
- Proactively network externally to promote the organisation’s clinical and professional profile.
Regulatory Compliance and Quality Assurance
- Ensure full compliance with CQC, OFSTED Care, National Minimum Standards for Children’s Homes, NMC standards, and other applicable legislation.
- Lead audits of CQC and Ofsted standards, identifying gaps and implementing robust action plans.
- Assist in the continued development, implementation, and maintenance of an effective organisation-wide clinical governance framework.
- Jointly coordinate the completion of the annual Quality Account.
- Lead clinical policy development, ensuring all clinical policies are evidence-based, current, and understood by staff.
Patient Safety, Clinical Risk and Incident Management
- Lead a culture of transparency, learning, and continuous improvement within the Nursing and Care directorate.
- Implement and oversee the Patient Safety Incident Response Framework (PSIRF) and annual associated plan alongside the Head of Clinical Governance.
- Ensure timely review and oversight of incident reporting, risk assessments, serious incident investigations, and associated actions.
- Promote and strengthen organisational processes for identifying, mitigating, and monitoring clinical risks.
- Communicate themes and learning from incidents across the organisation.
Workforce Leadership, Development and Management
- Provide professional leadership to nursing, care, safeguarding, respiratory, pharmacy, clinical governance and clinical education teams.
- Line manage: Business Support Manager, Senior Clinical Lead, Lead Respiratory Nurse and three house managers, and associated teams.
- Ensure robust workforce planning, including appropriate skill mix and safe staffing.
- Lead recruitment and retention strategies for nursing and care services in partnership with the People Team.
- Ensure regular, high-quality clinical supervision, appraisal, and professional development opportunities.
- Oversee NMC revalidation processes and compliance with professional standards.
- Build high-performing teams through motivation, recognition, coaching, and consistent performance management.
Nursing and Care Leadership
- Provide strategic leadership for the nursing and care education team and line manager this through the Senior Clinical Lead.
- Ensure a safe and effective education provision aligned with national standards and NMC, and other regulatory requirements.
Safeguarding
- Ensure strong collaboration with safeguarding professionals ensuring safeguarding governance, policy implementation, training compliance, and multi-agency collaboration.
- Provide senior oversight of safeguarding concerns, investigations, and learning in conjunction with the Director of Nursing and Quality, and wider safeguarding team.
Infection Prevention and Control (IPC)
- Provide leadership for infection prevention and control, ensuring compliance with national guidelines.
- Monitor infection data, oversee IPC audits, and initiate improvement strategies.
- Promote best practice in all clinical and residential settings.
Documentation, Information Management and Digital Systems
- Ensure safe, accurate and secure medical and care records, with regular audit for compliance.
- Maximise use of digital systems to support clinical decision-making, documentation, and governance.
- Ensure clear, consistent standards for record-keeping across all clinical and care areas.
Resource, Budget and Performance Management
- Hold delegated responsibility for staffing and non-staffing budgets across nursing, care, and residential services.
- Lead capital and equipment planning to ensure all clinical environments are safe and fit for purpose.
- Review and ensure effective skill mix and resource allocation.
- Set SMART objectives for direct reports and monitor performance through structured quarterly reviews.
Senior Leadership and Organisational Responsibilities
- Serve as a critical member of the Nursing and Care Senior Leadership Team.
- Participate in the senior site manager weekend rota.
- Communicate organisational messages effectively and relay staff feedback to senior leaders.
- Undertake additional duties aligned with the role’s scope and organisational requirements.
- Ensure full compliance with Health & Safety regulations and The Children's Trust policies.
Wellbeing and Emotional Resilience
- Maintains a positive approach and outlook when dealing with change and overcoming challenges and problems.
- Recognises own limitations, develops realistic goals, and uses support network resource when or if necessary.
- Treats challenges and problems as a learning experience.
- Remains organised and focused when under pressure.
- Responds appropriately and effectively to all constructive feedback.
- Motivates self and other.
Education:
- Registered Nurse.
- Leadership / management qualification.
- Master’s degree in relevant subject.
Experience:
- Evidence of recent management and leadership experience at equivalent to Band 8c or above, for a minimum of two years.
- Evidence of continuous professional and personal development.
- Experience of working with children and families with complex health needs.
Skills, Abilities & Knowledge:
- Dynamic, passionate, open, collaborative, and supportive leadership style.
- Able to build teams and delegate.
- Able to problem solve and make informed decisions, and take charge of events.
- Excellent interpersonal skills.
- Strong influencing skills in depth knowledge of all relevant regulatory legislation, with experience of implementing and working to them.
- Demonstrable track record of achievement in quality and patient safety.
- Experience of leading a service and of transformational change.
- Experience managing projects.
- Experience of effective partnership working, with both internal and external stakeholders.
- Experience of managing budgets.
Personal Qualities:
- Commitment to the vision and values of The Children’s Trust.
- Flexible and ‘can do’ attitude to competing commitments in workload.
- Highly motivated and reliable.
- Ability to cope working in a demanding environment.
- Commitment to maintaining personal wellbeing and the wellbeing of colleagues.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits on our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a strategic, results-driven fundraiser ready to make a real impact?
Join the Orpheus Centre, a vibrant charity that transforms lives through the performing arts. We’re on an exciting journey, launching a £25m capital appeal to expand our facilities and grow our reach. To achieve this, we need an exceptional Deputy Head of Fundraising to help lead our income generation efforts and drive sustainable growth.
About the role
As Deputy Head of Fundraising, you’ll play a pivotal role in shaping and delivering innovative fundraising strategies across multiple streams—corporate partnerships, trusts and foundations, individual giving, and community fundraising. You’ll oversee donor acquisition and stewardship, inspire your team, and ensure we meet ambitious targets. This is a fantastic opportunity to influence the future of a charity that champions creativity, inclusion, and resilience.
Location: The Orpheus Centre, Surrey
Salary: £45,000 per annum
Hours: 35 hours per week (flexible working considered) / 52 weeks per year
Contract: Permanent
What you’ll do
- Lead revenue fundraising strategies and secure income through personal efforts.
- Manage and develop a talented fundraising team.
- Build strong relationships with donors, partners, and stakeholders.
- Design compelling campaigns and optimise performance using data insights.
- Deputise for the Head of Income and Growth when required.
What we’re looking for
- Proven experience in managing multiple fundraising streams and meeting income targets.
- Strong leadership and team management skills.
- Excellent communication and relationship-building abilities.
- Strategic thinker with a track record of delivering results.
- Knowledge of fundraising compliance and best practices.
Why join us?
- Be part of a passionate team that celebrates creativity and makes a tangible impact on people’s lives.
- Work on a high-profile capital appeal and exciting projects.
- A supportive, inclusive workplace where your ideas matter.
- Join us in making a lasting difference in the lives of young disabled people through the power of the arts.
Orpheus is committed to safeguarding and promoting the welfare of young people. All posts are subject to an enhanced Disclosure and Barring Service (DBS) check and satisfactory references. This post is classed as having a high degree of contact with vulnerable adults and is exempt from the Rehabilitation of Offenders Act 1974. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.
As part of our safer recruitment process and in line with Keeping Children Safe in Education 2025, online searches may be undertaken as part of due diligence.
We are an equal opportunities employer and welcome applications from all sections of the community.
In order to be considered you must be eligible to work in the UK.
The Orpheus Centre is proud to be a disability confident employer.
We have made a positive commitment to employing disabled people. Reasonable adjustments will be made to the recruitment procedure as required in consultation with the applicant to ensure no-one is disadvantaged because of their disability. If a disabled person is selected for a position, reasonable adjustments will be made to the workplace, including premises and equipment, work duties and practices or policies, as appropriate. All disabled applicants who meet the minimum criteria for the role as set out in the role profile and person specification will be considered for interview.
As a Disability Confident Employer, we are:
- Challenging attitudes towards disability
- Increasing understanding of disability
- Removing barriers to disabled people and those with long-term health conditions
- Ensuring that disabled people have the opportunities to fulfil their potential and realise their aspiration
No agencies please.
We are focused on inspiring and empowering young disabled students to live fulfilling, independent lives



The client requests no contact from agencies or media sales.
If you’re a purpose‑driven CEO with a deep passion for animal welfare, this is your opportunity to steer a trusted charity as it transforms for a sustainable future.
Margaret Green Animal Rescue is embarking on an exciting phase of strategic revitalisation. As a leading animal welfare charity with a proud history since 1965, we are seeking a visionary and dynamic Chief Executive Officer to lead us into our next chapter. This is a unique opportunity to play a pivotal role in shaping the future of our charity and ensuring the animals in our care receive the very best support.
As Chief Executive of Margaret Green Animal Rescue, you’ll lead a proud organisation delivering rescue, rehabilitation and rehoming, and providing lifetime care for animals with complex needs across Dorset and Devon since 1965. You’ll harness the charity’s tangible local footprint across three rescue centres and a network of retail shops to elevate outcomes, scale supporter engagement, and embed operational excellence.
You’ll be the catalyst for significant strategic change—partnering closely with the Board of Trustees to set bold transformational objectives and KPIs. You’ll transform our operating model to meet current and future needs, oversee a data and IT modernisation programme to strengthen insight, efficiency and compliance (from donor management and welfare tracking to retail operations), steward budgets and risk with rigour, and act as the charity’s primary spokesperson to media, partners and the wider community.
The role is full‑time, based at Head Office in Church Knowle, Dorset, with regular travel across centres and shops, and offers a competitive package including 30 days’ annual leave plus bank holidays. We welcome experienced CEOs and senior leaders who bring strategic planning, change delivery and inclusive leadership.
The Role
As CEO, you will provide inspirational leadership and strategic direction, working closely with the Board of Trustees to deliver our mission and vision. You will be responsible for:
- Leading the development and implementation of a revitalised strategic plan, ensuring alignment with our values and ambitions
- Driving operational excellence across all areas, including animal welfare, fundraising, retail, and administration
- Championing a ‘One Charity’ culture, embedding consistent ethics and best practices across all teams and locations
- Acting as the primary spokesperson, enhancing our profile and engagement with supporters, partners, and the wider community
- Overseeing financial stewardship, risk management, and the effective use of data and technology to support organisational goals
- Ensuring compliance with all relevant legislation and charity governance requirements
About You
We are looking for an exceptional leader who is passionate about animal welfare and ethical leadership. The ideal candidate will have:
- Proven senior leadership experience, ideally within the charity, animal welfare, or related sectors
- Demonstrable experience in strategic planning, organisational development, and change management
- Strong financial acumen and experience in budget management and income generation
- Experience in data and IT management, including digital transformation
- Excellent communication, advocacy, and stakeholder engagement skills
- A commitment to the highest standards of animal welfare
Experience in retail operations, fundraising, and working with Boards of Trustees is desirable.
What We Offer
- Full-time role (37.5 hours per week) with flexibility for additional hours as required
- Competitive salary (£65-80k depending on experience) and benefits, including 30 days annual leave (plus bank holidays), business expenses, and mobile phone provision
- The chance to make a lasting impact on the lives of animals and the communities we serve
Join us at this pivotal moment and help shape the future of Margaret Green Animal Rescue. If you are ready to lead with vision, compassion, and drive, we would love to hear from you.
The client requests no contact from agencies or media sales.
Pancreatic Cancer UK is partnering exclusively with Robertson Bell in their search for a permanent Head of Finance.
Pancreatic Cancer UK goes above and beyond for everyone affected by this disease. Right now, half of the people diagnosed with pancreatic cancer die within three months. Families are left with only hope to hold onto but they need more. So, Pancreatic Cancer UK does more.
Pancreatic Cancer UK is now seeking an experienced Head of Finance to take full ownership of the finance function. This pivotal leadership role will enable the Director of Finance, People and Operations to focus on strategic priorities while ensuring robust financial management, insight, and governance across the charity.
Key responsibilities include:
- Taking full ownership of Pancreatic Cancer UK’s finance function, including financial and management accounting, VAT, and statutory reporting.
- Partnering with directorates across the charity to develop budgets, forecasts, and reporting that support strategic decision-making.
- Enhancing the quality, accuracy, and timeliness of financial data to create a more forward-looking, insight-driven finance function.
- Leading the continuous improvement of financial systems, processes, and reporting, driving efficiencies and better collaboration.
- Providing financial leadership during key projects, including a VAT review and ongoing improvements to forecasting and controls.
- Managing, mentoring, and developing a small but high-performing finance team, fostering a culture of accountability and professional growth.
- Acting as a trusted advisor to the senior and wider leadership team, ensuring financial risks and opportunities are clearly communicated and understood.
The Organisation
Pancreatic Cancer UK is courageous, compassionate, and collaborative in all it does. Every member of the team shares one mission and one purpose: to transform outcomes for people affected by pancreatic cancer. Their five-year strategy: Finding breakthroughs. Giving hope. Saving lives.
In the last five years, they have seen more progress than in the previous five decades. In the next five years, they are determined to step up the pace and drive this progress even further, transforming how people with pancreatic cancer are diagnosed, treated, and cared for and ultimately saving lives.
The ideal candidate will demonstrate:
- A professional accountancy qualification (ACA, ACCA, CIMA or equivalent).
- Proven experience as a Head of Finance or similar senior finance leadership role, ideally within a charity or not-for-profit organisation of comparable size (£5m–15m income).
- Strong technical skills across both financial and management accounting.
- Excellent understanding of budgeting, forecasting, statutory reporting and financial control.
- Experience leading and developing a finance team and driving process and system improvements.
- A collaborative and solutions-focused approach, with the confidence to challenge and influence senior stakeholders.
- Experience supporting fundraising and operational teams, ideally in a complex, multi-stakeholder environment.
- A proactive mindset and commitment to the mission and values of Pancreatic Cancer UK.
The role offers a flexible hybrid working arrangement, a minimum of two days per week based in their central London office and comes with a comprehensive and attractive range of employee benefits. The closing date for applications is 30th November, but applications will be reviewed on a on a rolling basis so early submission is encouraged.
Please submit your CV to Robertson Bell, Pancreatic Cancer UK’s exclusive recruitment partner.
The Organisation
A not-for-profit association with an annual income of approximately £3 million. Their work includes events, learning, networking, and research, delivered in collaboration with leading partners and academic institutions. Operating primarily from the UK with a growing presence internationally, all team members contribute to the successful delivery of their flagship Annual Conference & Exhibition.
The Job
You will be a key part of a small Finance team, reporting to the Chief Operating Officer, managing the Accounts Executive and working collaboratively within the wider team. The Head of Finance will be responsible for delivering accurate and timely financial data, and monthly reporting, budget monitoring and year-end accounts.
Key responsibilities include:
- Managing invoicing, payments, and reconciliations
- Preparing UK and Irish VAT returns
- Supporting the annual audit and year-end accounts
- Producing monthly budget reports and management accounts
- Monitoring cash flow and liaising with asset managers
- Deputising for the COO when required
- Contributing to system improvements
- Acting as Secretary to the Finance and Audit Committees
The Person
We're looking for a qualified accountant, ideally immediately available or on short notice.
You'll bring:
- Strong financial systems and Excel skills
- Excellent attention to detail and analytical thinking
- A methodical, organised approach and strong time management
- A collaborative mindset and high-level communication skills
- A proactive attitude to improving systems and processes
What's in it for You?
Salary: £70,000
Contract: Full-time, 9 months - 1 year (35 hours/week)
Location: Hybrid - 2 days/week in their City of London office, with Tuesday as a core office day
Employee Benefits Package:
- 12.5% bonus (pro rata)
- Annual Leave: 27 days (rising to 30 days with service)
- Pension: 7.5% employer contribution, with a minimum 5% employee contribution
- Life Assurance: 4x salary
- Income Protection: Up to 75% of salary after 6 months' incapacity
- Private Medical Insurance: Bupa
- Dental Cover: Bupa dental plan
- Wellness Programme: Discretionary benefits
What to Do Now
If you're interested in joining a purpose-driven organisation with a collaborative culture, please apply now.This role is being managed by Peter O'Sullivan at Hays Senior Finance.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
The Organisation
A not-for-profit association with an annual income of approximately £3 million. Their work includes events, learning, networking, and research, delivered in collaboration with leading partners and academic institutions. Operating primarily from the UK with a growing presence internationally.
The Job
You will be a key part of a small Finance team, reporting to the Chief Operating Officer, managing the Accounts Executive and working collaboratively within the wider team. The Head of Finance will be responsible for delivering accurate and timely financial data, and monthly reporting, budget monitoring and year-end accounts.
Key responsibilities include:
- Managing invoicing, payments, and reconciliations
- Preparing UK and Irish VAT returns
- Supporting the annual audit and year-end accounts
- Producing monthly budget reports and management accounts
- Monitoring cash flow and liaising with asset managers
- Deputising for the COO when required
- Contributing to system improvements
- Acting as Secretary to the Finance and Audit Committees
The Person
We're looking for a qualified accountant with previous leadership experience within a smaller organisation, ideally immediately available or on short notice.
You'll bring:
- Strong financial systems and Excel skills
- Excellent attention to detail and analytical thinking
- A methodical, organised approach and strong time management
- A collaborative mindset and high-level communication skills
- A proactive attitude to improving systems and processes
What's in it for You?
Salary: £65,000 - £70,000
Contract: Full-time, 9-12 months (35 hours/week)
Location: Hybrid - 2 days/week in their City of London office, with Tuesday as a core office day
Employee Benefits Package:
- Discretionary performance bonus
- Annual Leave: 27 days (rising to 30 days with service)
- Pension: 7.5% employer contribution, with a minimum 5% employee contribution
- Life Assurance: 4x salary
- Income Protection: Up to 75% of salary after 6 months' incapacity
- Private Medical Insurance: Bupa
- Dental Cover: Bupa dental plan
- Wellness Programme: Discretionary benefits
What to Do Now
If you're interested in joining a purpose-driven organisation with a collaborative culture, please apply now.This role is being managed by Peter O'Sullivan at Hays Senior Finance.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
My client is a large, well established brand in the charity sector. Operating nationally, it works closely with a network of local partners, delivering services, advice, advocacy, and support aimed at enabling individuals to live well.
Never one to stand still, the organisation is constantly evolving to meet the needs of its users and is currently in the early stages of a strategic review. As part of this change programme, they are now looking to recruit an interim Finance Director, to deliver on current projects as well as pave the wave for future transformation.
Key responsibilities:
- Lead the development and delivery of a robust and forward-looking finance strategy, ensuring long-term organisational sustainability, strong financial stewardship, and full regulatory compliance.
- Oversee budgeting, forecasting, long-term financial planning, and performance analysis, supported by the FP & A team.
- Direct all aspects of financial control, ensuring the delivery of high-quality external audits, transparent statutory reporting, and strong internal controls.
- Lead the continued optimisation of the organisation’s finance systems, including the current implementation of Business Central.
- Champion continuous improvement and simplification of financial processes, controls, and ways of working.
- Lead, and retain a high-performing, customer-focused Finance team.
Essential Experience & Qualifications
- Professional accounting qualification (ACA/ACCA/CIMA/CIPFA).
- Demonstrable experience of previously working in a large Not-for-Profit organisation at a similar senor level.
- Broad technical expertise across management accounting, financial accounting, charity accounting, and audit.
- Senior-level change and project management experience.
- Demonstrated ability to produce concise, accessible Board-level reporting.
My client offers a very flexible hybrid working policy.
We’re looking for a dynamic Head of Governance & Business Administration to play a pivotal role in ensuring our organisation runs with integrity, transparency, and impact. This is an exciting opportunity to influence how one of the UK’s most ambitious cultural organisations operates as we grow and evolve.
In this role, you’ll lead on governance, risk management, and compliance, acting as Company Secretary and Data Protection Officer. You’ll oversee business planning and reporting, legal and insurance matters, procurement, and organisational policies – ensuring everything we do meets the highest standards.
You’ll work closely with our Executive Director, Board of Trustees, and senior leadership team, building strong relationships and driving change that supports our vision for equality, inclusion, and sustainability.
JOB SUMMARY
To ensure that efficient governance, operational systems and controls are in place to manage Factory International’s Governance and Business Administration function.
This includes governance and acting as Company secretariat, data protection and acting as Data Protection Officer, accountable for Business Plan Reporting, internal communication, oversight of Legal & Compliance, Risk Management, Insurance, Policies & Procedures and Procurement
The key responsibilities for the Head of Governance & Business Administration include;
Governance & Risk
- Ensure robust governance frameworks and compliance with statutory and regulatory requirements
- Coordinate Board and Committee meetings, including scheduling, agenda preparation, and distribution of papers
- Maintain statutory registers and ensure timely filing of returns and documents with regulatory bodies
- Support FI Executive and Board in proactively managing risk, and accurately reflecting via the Company Risk register, working closely with Directors to ensure quarterly updates are shared with the Executive Leadership and Board of Trustees (including relevant sub-committees)
- Maintain consistency and compliance for all internal communication channels
Business Planning & Reporting
- Act as the organisational lead for Business Plan Reporting, ensuring alignment across all key grant funding agreements and business plan KPIs
- Oversee the annual cycle of statutory reporting to both public sector funders and trustees including all ad-hoc reporting requests across the business
- Attend key external stakeholder meetings with the Executive Director (e.g. MCC, ACE, GMCA) relating to reporting against grant agreements etc
- Work closely with key Directors, Commercial Leads (including the Trusts & Foundations Manager) on funding bids ensuring that commitments are consistent with our agreed internal Business Plan targets and objectives
Legal, Insurance, Data Protection & Compliance
- Ensure legislative and regulatory compliance in all systems and procedures around business administration
- Acting as lead organisational contact and budget holder for external legal support ensuring consistent processes are followed and value for money is achieved to meet the strategic needs of the business
- Ensure adequate data protection in place, devise and implement any additional process and/or training, and act as DPO, accessing external advice as appropriate
- Where required, support the achievement of essential consents such as Planning, Licence variations, Building Control, etc
- Manage the relationship with FI’s insurance broker, working with the Executive Director and Finance Director to ensure appropriate cover and regularly review policies. Overseeing the appropriate claiming of all losses
Procurement
- Acting as lead organisational contact for all Procurement Activity – working closely with the Executive Director to ensure consistent processes are followed and value for money is achieved to meet the strategic needs of the business
- Maintain oversight of the register of planned Procurement as well as responding to un-planned procurement requirements – working closely with relevant Directors and Executives
Policies & Procedures
- Overall responsibility for control and oversight of the organisation’s suite of policies and procedures, including requests for new procedures
- Ensure that key policies are updated by business owners and renewed as per the agreed schedule – ensuring a consistency of tone, content and that relevant checks/approvals have been managed at the appropriate level (Exec, Trustees etc)
The client requests no contact from agencies or media sales.
Role Title: Senior Resilience and Climate Adviser
Salary: £48,166 to 49,558
Location: London-Hybrid
Tenure: Full Time, Permanent
ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. We work with our partners and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want
Are you a keen advocate of women and girls’ rights in emergencies?
Are you committed to climate justice, women’s rights and shifting power to communities most affected by the climate crisis?
Do you have substantial experience in resilience and climate programming ?
Then we'd love to hear from you!
ActionAid UK is looking for a passionate and experienced Senior Resilience and Climate Adviser to join our Women, Peace and Security team. This is a unique opportunity to shape and strengthen our work on climate justice and resilience, bringing a distinctly feminist, anti-racist and decolonial perspective to one of the most important areas of global humanitarian and development work.
In this role, you will help drive ActionAid UK’s strategic thinking on resilience and climate across our programmes, research, and policy engagement. You will play a central part in defining how ActionAid UK positions itself within these thematic areas, supporting both UK-based influence and the wider international federation. A key aspect of your work will involve developing strong alliances across the sector, guiding organisational thinking on emerging issues such as anticipatory action and risk-based financing, and ensuring our approaches consistently reflect our values of shifting power and promoting women’s leadership. You will collaborate closely with colleagues across business development, providing technical insight to shape high-quality proposals and support strategic partnerships that align with ActionAid’s commitments to anti-racism and climate justice. You will also contribute to designing new concepts, strengthening tender submissions, and supporting the growth of innovative, values-driven programming.
Across programme quality and implementation, you will be a specialist resource for teams working in humanitarian and development contexts, offering targeted technical guidance that supports country programmes to deliver to ActionAid’s humanitarian signature: shifting power, accountability to affected communities, and women-led resilience. You will help shape monitoring, evaluation, learning and reporting processes, ensuring the organisation is continually improving how it generates and uses evidence.
Your work will also extend deeply into research and policy, where you will help build strategic research partnerships, promote decolonial approaches to evidence generation, and support the publication and sharing of learning within academic, governmental and practitioner spaces. You will inform policy positions and contribute to key engagements with governmental actors, including FCDO & global climate policy spaces (UNFCCC), always working in close partnership with ActionAid’s advocacy and policy teams. This role also plays a vital part in ActionAid’s campaigning work. You will provide leadership for the UK chapter of the Federation’s Global Climate Justice Campaign, chairing the Steering Committee, supporting research that underpins the campaign’s messaging, and helping to deliver effective collaboration with ActionAid Federation Members. As needed, you will act as a spokesperson to amplify ActionAid’s climate justice messages to the media and the wider public.
Externally, you will represent ActionAid within UK and global spaces, building relationships with like-minded organisations and identifying opportunities to elevate ActionAid’s influence and visibility on resilience and climate justice.
To succeed in this role, you will bring substantial experience of working in humanitarian contexts on resilience and climate programming, ideally with an international organisation. You should have a deep understanding of humanitarian architecture, key donors, and external standards, as well as hands-on experience with resilience approaches such as disaster risk reduction, climate adaptation, sustainable agriculture or natural resource management. A strong grounding in feminist and human-rights-based approaches is essential, along with a clear understanding of anti-racism and what it means to decolonise aid in practice. You should be comfortable supporting teams, conducting analysis, generating research, communicating complex ideas with clarity, and representing an organisation publicly. The role will also require regular overseas travel, sometimes to insecure environments at short notice.
A postgraduate degree, experience in Africa, Asia or the Middle East, additional languages and academic publications are all beneficial but not essential.
If you are committed to feminist principles, passionate about climate justice, and looking for a role where your expertise can influence real systems change, ActionAid UK would love to hear from you.
This role requires regular travel into central London for meetings, parliamentary engagement and external events. Some international travel is also expected.
Additional information
Diversity, equality, inclusion and belonging:
Diversity, inclusion and belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from under-represented/marginalised communities.
AAUK is a Disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role.
Referencing and safeguarding:
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include Misconduct Disclosure Scheme, safeguarding, criminal records and terrorism finance checks. By submitting an application the job applicant confirms their understanding of these recruitment procedures.
ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK staff and ActionAid UK representatives to share this commitment. We will not tolerate our staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work.
Working practices:
ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.
ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and company connection days. Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles.
Please note that ActionAid UK does not offer fully remote working options. We encourage you to discuss hybrid working expectations at interview.
Recruitment processes:
Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible. If we receive a very high response, we may close the vacancy early and will not accept further submissions. Vacancies close at 23:55pm
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Join Young Brent Foundation, a dynamic charity dedicated to improving outcomes for children and young people across Brent. As Finance Manager, you’ll play a key role in managing day-to-day financial operations, including budgeting, payroll, and grant tracking. Working closely with the CEO, you’ll ensure compliance, accuracy, and timely reporting to support our mission of creating a vibrant, safe, and prosperous environment for young people.
What we’re looking for:
- Minimum 2 years’ finance experience in the charity/not-for-profit sector.
- Accountancy qualification (AAT, ACCA, CIMA) or equivalent experience.
- Strong skills in QuickBooks and financial reporting.
What we offer:
28 days’ annual leave (pro rata), generous pension, flexible hybrid working, and the chance to make a real impact in the community.
Interviews: Round 1 Interviews - Monday 12th January (online)
Round 2 Interviews - Monday 19th January (in person)
Our mission is to empower organisations and individuals with the tools, knowledge and confidence to transform themselves - leading to change in Brent.


The client requests no contact from agencies or media sales.
FP&A Manager | London - Hybrid | £70,000 + Benefits
For an international NGO based in London, we are recruiting a permanent FP&A Manager. Reporting to the Global Head of Finance, this role will oversee all business and commercial reporting, including business planning, budgeting, forecasting and KPIs, as well as the financial reporting, balance sheet, cash and reserves reporting and reconciliations. The role will have a lead input in the year-end close and preparation of the Annual Report and Audit process and will lead the finance business partnering team of two.
Main Duties:
- Lead month-end close and production of month-end business, commercial and MI reporting
- Deliver insightful reporting into the business and commercial performance by partnering key stakeholders and supporting the leadership decision-making
- Lead the Business Planning and annual budgeting processes, preparing packs and presentations for the Executive Committee, Board Finance Committee and Council
- Lead the forecasting process, ensuring their integrity
- Support the development of finance reporting using Power BI, to embed KPIs measuring finance performance
- Prepare presentations for the Exco and Council meetings around business planning, budgeting and forecasting packs
- Provide effective and robust challenge to ensure operational, commercial and financial targets are achieved
- Prepare the consolidated cashflow, balance sheet and reserves (including restricted funding)
- Oversee ledger integrity via monthly and year-end reporting processes and the reconciliation of reporting and balance sheet accounts
- Oversee the statutory reporting including charity VAT and Gift Aid
- Support the annual statutory accounts for the main charity and trading subsidiary and the annual audit through to sign-off of Annual Report and Financial Statements
- Lead, develop and mentor the business partnering team of two.
What will you bring to this role?
- ACCA, CIMA, or ACA qualified from Practice, Commercial and or Non-Profits
- Excellent staff leadership and team management skills
- Experienced in leading a business partnering and MI service to a wide range of teams and senior stakeholders
- Excellent analytical skills and ability to present insightful, engaging information
- Ideally experience of Sun Systems including Q&A reporting
- Power BI and other data modelling and reporting experience
- Experience within the NGO / restricted income space
- Strong experience ideally with year-end statutory close processes including Audit and Annual Report production
________
As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Charity People have partnered with Coeliac UK, to help recruit their next Chief Finance and Operations Officer.
Advising and supporting people for nearly 60 years, Coeliac UK are seen as the global experts in the patient experience of coeliac disease. You will be responsible for leading all our Finance and Compliance requirements as well as our Central Operations functions (HR, Facilities, IT, and Programme Office).
As part of the senior leadership team, you will share responsibility for delivering the new strategy agreed with the Board and work closely with your team to drive an effective organisation. If you enjoy leading transformation, whilst ensuring quality of delivery across functions, this is the role for you. In return you will be joining as the Charity develop the way they work in order to achieve their new strategy - investing in people, technology and research to make life better for people affected by coeliac disease and ultimately find a cure.
Salary: circa £82,000-£87,000 per annum
Contract: 35 hours per week, Permanent
Hybrid: Office based in High Wycombe and you will be required to go to the office at least twice a week
Key duties and responsibilities will include:
- Work alongside the CEO and Senior Management Team (SMT) to develop and implement the Charity's strategy and business plans including setting and managing budgets, targets and outputs and reviewing progress against these.
- Develop and implement the strategy and business plans for Finance & Compliance and Central Operations (IT, HR, Facilities and Programme Office)
- Manage annual and 2-year strategic business planning to produce effective budgets and forecasts for approval by the Board of Trustees
- Lead the Programme Office that leads on standardised project tools, processes and operating practices, providing oversight of cross-functional activities and resource planning across the Charity
- Manage the implementation and maintenance of strong strategic and operational financial planning processes and controls to safeguard the Charity's finances
- Lead the Finance & Compliance and Central Operations teams to deliver against plans and work efficiently and effectively
- Oversee the development, recording, storage and updating of the Charity's Standard Operating Practices
- Develop relationships with relevant suppliers and lead on procurement, contract review and supplier cost effectiveness projects
- Lead the drive for cost efficiency throughout the Charity
- Understand the effects and implications of relevant government and Charity Commission policies, legislation and directives and develop effective strategies to integrate them within the Charity
- Ensure appropriate levels of insurances are in place to fully capture the needs of the Charity and reduce financial risk appropriately
- Provide the SMT, CEO and Trustees with regular and timely financial and operational reporting and insights that clearly identify opportunities and gaps and inform key decisions, planning processes and policies
- Work with Budget Holders to develop their financial understanding and ownership of individual budgets
- Oversee the effective management of financial resources to achieve the best possible ROI, delivering against the charity's objects
- Work with the Trustees to ensure the charity's investments are in line with the investment policies and ethos of the charity, and effectively deployed and properly managed
- Oversee the day-to-day financial and operational management of the Charity, including budgeting, monitoring, risk management and GDPR
- Provide strategic oversight and guidance to internal and external HR resource
- Line manage, and work alongside, the HR Manager to ensure that relevant HR policies are in place and adhered to
- Provide leadership, guidance and advice on all HR matters including employment law issues
- Work with the HR Manager, CEO and SMT to strategically plan the HR resource requirements for each department and oversee the appointment of new staff
- Prepare salary forecasts to demonstrate affordability and sustainability of staffing structures required
Candidates applying for this role must have the following:
- Strong understanding of charity governance and Charity Commission requirements
- A recognised CCAB qualification (ACA, ACCA, CIMA, CIPFA)
- Experience of working in the charity sector with a good understanding of the charities SORP
- Senior level financial leadership and operational management experience
- Experience preparing and presenting financial and management accounts and reports.
- Experience of operational delivery in Central Operations functions
- Working knowledge of best practice programme management
- Supportive leader able to develop staff competencies
- High levels of literacy and digitally savvy
- Motivated, co-operative team player
Candidates shortlisted for this role will be required to answer three detailed questions which will give you the opportunity to demonstrate your experience, skills and personality.
This role will be closing on 10th December, 2025
1st Stage interview 15th or 16th December 2025
2nd Stage interview in person 6th of 7th January, 2026
Charity People is a forward-thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background-e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Harris Hill is proud to be partnering with the Community Land Trust Network to recruit a New Business, Partnerships and Innovation Manager — an exciting opportunity to join a highly respected national charity championing land justice, community ownership and social equity.
About the Role
Accountable to: Chief Executive Officer
Salary: £45,200–£55,200 (depending on skills and experience)
Contract: 12-month fixed-term contract, with potential to become permanent
Working Hours:
· 3 days / 21 hours per week (with reduced duties), or
· 4 days / 28 hours per week
Working pattern negotiable
Location: Remote/home-based
This newly created role will play a pivotal part in expanding the charity’s income and influence. You will:
- Lead on new business development, nurturing existing supporters and securing new partnerships with developers, housing associations, local authorities, funders and other stakeholders.
- Shape and grow their consultancy and service offer, helping reduce reliance on grant funding.
- Support the roll-out of their Growth Lab, working with practitioners and community groups to develop innovative models, products and services for Community Land Trusts.
- Capture insights, impact and learning to strengthen the case for scaling these innovations.
- Work closely with the CEO on funding proposals, partnership development and strategic initiatives.
This role offers variety, influence and the chance to help shape a major area of the charity’s future work. The team operates fully remotely, with a warm, collaborative culture and a strong focus on wellbeing.
About You
They are looking for someone who:
- Has experience in partnerships, business development, philanthropy or account management — and enjoys turning opportunities into long-term relationships.
- Communicates with clarity, confidence and professionalism across sectors including business, charity, local government and community groups.
- Is entrepreneurial, proactive and excited by innovation and co-creation.
- Shares a commitment to social justice, equity and community-led change.
Key Dates
- Closing date: Monday 5th January 2026
- Interviews: Week commencing 12th January 2026
How to Apply
Please email Hannah Laking at Harris Hill to request the full job pack, or you can download it directly from this advert. If you’d like to learn more about the role, you’re welcome to book a call with Hannah. Alternatively, you can simply send your CV and supporting statement which must follow the structure outlined in the job pack before the closing date, and Hannah will get in touch.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
This role will deliver the ITF Group financial budget, forecasts, reports of actual results and explanations of variances, be responsible for the chart of accounts and accruals and prepayments, and develop and exploit the use of finance systems and interfaces with other systems.
Your core responsibilities will include:
- Budgeting, forecasting and reporting: Deliver the ITF Group financial budget and forecasts, propose budgeting assumptions, issue monthly accounts and variance analysis and report on financial risks and opportunities.
- Engage with stakeholders: Deliver reports of actual results, and explanations of variances to budget and forecast, to the Finance Director, senior managers and other stakeholders.
- Group-wide reporting: Review, challenge as required, and process expenditure returns from regional offices and upload these to the finance system to be included in ITF Group actual results.
- Chart of accounts: Responsible for the chart of accounts, opening and closing elements of the accounts, other coding matters, and controlling access rights to the finance systems and other financial information.
- Accounting: Responsible for all accruals and prepayments, including overseeing those posted by the Head of Finance, Financial Controller and others.
- Supporting business partners: Provide regular donor funding reporting, accrue or defer income and expenditure, and make coding changes as requested by the donor funding team.
- Assisting audits: Prepare for and assist with the external audit and year-end and complete allocated balance sheet reconciliations.
- Strategy and projects: Strategic and ad hoc projects and financial modelling.
- Systems: Develop and exploit the use of finance systems and interfaces with other systems, upgrade finance systems, manage the relationships with finance software suppliers and ensure resilience, backups and contingency plans in relation to finance systems.
About You
You are a qualified accountant (e.g., CCAB or CIMA) with a proven track record in a senior finance role.
To be successful in this role, you will have:
Essential criteria:
- Advanced Excel and intermediate Word skills.
- Practical experience with complex finance databases (e.g., Sage, Oracle, SAP) and, reporting tools.
- Strong project management skills.
- Direct experience of being audited by external financial auditors.
- Knowledge and hands-on experience preparing annual reports and financial statements, with a solid knowledge of accounting standards and HMRC requirements.
- Exceptional attention to detail, accuracy, be numerate and have the organisational skills to meet tight deadlines.
- A problem solving and systematic approach.
- A willingness to adapt working hours during periods of high demand to ensure deadlines are met.
- Be fluent in English.
Desirable criteria:
- Experience in implementing new finance databases and reporting tools.
WHY WORK FOR US
ITF offers a highly attractive salary and annual bonus, competitive pension scheme and annual leave entitlement, as well as the opportunity for international travel.
At the ITF, we are committed to providing an inclusive environment for our team and our affiliates. We see the diversity of our staff as a source of intelligence and strength. This means that we work creatively to make the most of unique experiences and perspectives. We are an equal opportunities employer. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, migration status, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union affiliation or activity.
Every day transport workers keep the world moving – connecting millions of people across our cities and countries

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a senior leadership role accountable for award winning high performing shops that deliver + £3.5m in sales in the context of an ambitious and developing trading strategy. The post holder is directly accountable for sustaining and building this performance leading a team of staff and volunteers and in working as part of the central trading and wider hospice teams. The role combines sales and profit targets, creativity, accountability, empathic people skills and a passion for trading. Our retail business is a key driver for organisational success. The Hospice of St Francis Charity provides essential free care across West Hertfordshire and South Buckinghamshire. More than 80% of the income we spend comes from trading and fundraising. Our retail performance (sales and profit) benchmarks at the very top of the sector with award winning and innovative retail formats supported by a strong volunteer base and shop team delivering outstanding customer service.
Main duties and responsibilities:
· Line management and mentoring 5 direct line reports and oversight accountability for a team of 33 whole time equivalent employees (53 people) and 500 volunteers
· Maintain and improve our performance at the top of the charity retail sector nationally
· Hold oversight of leases and ensure effective lease management
· Accountability for delivering more than £3.5m in annual sales, with levels of engagement, profit and performance that deliver the strategic aims of the Charity
· Accountability for retail Gift Aid income and HMRC compliance assuring at least £300k annually from retail claims
· Project manage the process of new shop openings as required
· Accountability for customer complaints, health and safety, fire safety and environmental health across all retail premises working closely with our estates team to assure compliance
· Ensure our shops operate as a physical and digital front door to the hospice, creating a dynamic interactive culture
· Collaborate effectively with peers and colleagues, operating in adherence to the values and ethos of the Hospice
· Contribute to the design, development and implementation of the trading road map, annual budget and profit projections, annually and over 3- 5-year timescales to match the strategic development timelines of the Charity
· Maximise the potential of Electronic Point of Sale to drive performance and provide regular KPI reports internally at all levels, motivating the shop teams, in accountability to the Trading Board and our committees, Board and AGM
· Maintain an up to date understanding of high street trends and charity retail trends and ensure our merchandising, product development, social media and retail innovation maintains our competitive edge
· Assure windows and shop floors meet the highest standards of engagement and stand out on the high street embedding the ‘owned brand’ and social impact
· Accountable for ensuring a programme of community engagement and events where our shops are community hubs
· Leading projects including lead responsibilities in the set up and opening of new shops
· Implementation of goal setting, career development reviews and routine and regular supervision and team meetings to build an inspiring successful team culture and empower individual performance
· Use a range of digital systems effectively in the management of the business and in communication, including social media, on-line analysis of reach and click rates
· Represent the Trading Directorate at Health and Safety Committee, attend the Trading Board, as required Income generation committee and deputise for the Director at Executive Meetings, deputising for the Director of Sustainable Trading as required
· Embeds equality, diversity and inclusion across trading processes and practices
· Represent the organisation as ambassador and contribute to maintaining the wider public presence of the Charity.
Key Accountabilities, Responsibilities & Tasks
Departmental & Role Specifics
· Set objectives that are realistic and encourage outstanding performance, in a supportive team culture with effective individual supervision, support and training to ensure our performance continues to benchmark nationally at the top of the charity retail sector.
· The senior responsible manager in Trading, holding overall accountability for all aspects of our charity retail operation
· As an ambassador for the organisation maintaining excellent relationships with all suppliers and partners
· Lead a team of 33 whole time equivalent employees (51 people) and 500 volunteers to deliver at least £3.5m in sales and at least £300k in gift aid annually
· Ensure our shops operate as a physical and digital front door to the hospice, creating a dynamic interactive culture
· Lead, manage and coach a culture of openness to engage the diversity of the community as customers, donors, staff and volunteers
· Detailed understanding and analysis of data from a range of sources in order to collate and provide timely effective verbal and written reports, to agreed schedules, reporting on and managing performance, risk, variance, effectiveness, trends and the cut through impact of innovation
· Collaborate internally and with external partners to maintain a range of projects with local colleges teaching and training in fashion, design and social media, including joint events and succession pipelines with apprenticeships, DoE volunteer placements and internships
· Hold oversight of leases and ensure effective lease management
· Accountability for customer complaints, health and safety, fire safety and environmental health across all retail premises working closely with our estates team to assure compliance
· Project manage the process of new shop openings as required
· Collaborate effectively with peers and colleagues, operating in adherence to the values and ethos of the Hospice
The Hospice of St Francis helps local people and their families, in Hertfordshire and Buckinghamshire, to live their precious lives well.



The client requests no contact from agencies or media sales.
