Senior head of operations jobs

Battersea has entered an exciting phase of innovation and transformation as we embark on the second year of our new five-year strategy. With increased investment in income generation, we are strengthening our team to drive the growth necessary to achieve our organisational goals. This role sits within the Philanthropy, Partnerships & Commercial (PPC) team, made up of Philanthropy & Trusts, Corporate Partnerships & Commercial, Special Events & Stewardship, and Fundraising Operations.

The focus of the Philanthropy & Trusts team is to build a solid base of support through excellent stewardship of existing trusts and major donors alongside cultivation of new prospects, reached through prospect research and the networks of senior volunteers. The key purpose of this Philanthropy Manager is to meet both financial and strategic KPIs in order ensure the long-term health of the Philanthropy pipeline. They will do this by personally managing a portfolio of key individual relationships as well as line-managing the Philanthropy Officer to deliver against their targets. This role, together with Battersea’s other Philanthropy Managers, will also work closely with senior leadership, senior volunteers and other individuals to open up networks and introduce new major donors to Battersea.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions - up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 21st January 2026
Interview Date(s): Interviews will be taking place on a rolling basis. Early applications are encouraged, as the role will be closed once filled.

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received. For full details on the role, please download the recruitment pack.

About MSF UK

Médecins Sans Frontières (MSF) provides life-saving medical care to people affected by conflict, epidemics, disasters and exclusion from healthcare. MSF UK exists to maximise the support we provide to this work — by raising funds, advocating for patients, and ensuring our organisation is strong, effective and accountable.

MSF UK has grown significantly over the past 5 years, almost doubling our income to just under £100m. MSF UK is entering an ambitious new strategic period to 2031, with a clear goal: to significantly grow our income and maximise the financial contribution we make to MSF’s medical humanitarian operations. Finance has a critical role to play in achieving this.

The Role

This is a newly created senior leadership role and a rare opportunity to shape how financial insight drives humanitarian impact.

As Head of Financial Planning & Analysis, you will build and lead MSF UK’s FP&A function, ensuring that resources are used wisely, investment decisions are evidence-based, and financial insight empowers colleagues to make the best possible decisions for our patients.

You will work at the heart of the organisation — partnering with senior leaders, fundraising teams and budget holders — to translate strategy into robust financial plans and ensure every pound raised delivers maximum impact.

What You’ll Do

You will lead MSF UK’s FP&A function to support better decisions, stronger financial sustainability and greater humanitarian impact. This includes:

• Driving strategic insight: providing clear financial analysis, modelling and advice to inform investment decisions, income growth and value for money.
• Leading planning and forecasting: owning MSF UK’s budgeting, reforecasting and multi-year financial planning processes.
• Strengthening financial reporting: ensuring timely, accurate and meaningful management accounts, KPIs and commentary for senior leaders and trustees.
• Partnering with the organisation: acting as a trusted advisor to senior leaders, managers and budget holders, strengthening financial literacy and accountability.
• Identifying efficiencies: working collaboratively to uncover opportunities for cost savings and improved use of resources.
• Building capability: line managing and developing the Finance Business Partner and continuously improving FP&A processes, tools and ways of working.

About You

You are a fully qualified accountant (CIMA, ACA, ACCA or equivalent) with significant experience in FP&A and a strong track record of using financial insight to influence decisions at senior level.

You combine technical excellence with empathy and purpose. You are comfortable working in complexity, skilled at explaining finance to non-financial colleagues, and motivated by using your expertise to support a mission that truly matters.

Why Join MSF UK?

You’ll join a values-driven organisation where finance is seen not just as a control function, but as a strategic enabler of humanitarian impact. You’ll be trusted to shape a function, influence decisions, and help ensure MSF reaches more patients, more effectively.

If you are motivated by MSF’s mission, thrive in collaborative environments, and want your financial leadership to make a tangible difference in the world, we would love to hear from you.

Recruitment timetable

Application deadline: Sunday 25th January

Shortlisting: week of 26th January

First stage interviews: week of 2nd February

Second stage interviews: week of 9th February

How to apply:

Please send your CV and letter of motivation to via the link by Sunday 25th January. For an informal conversation about the role, please contact our exclusive partner, Bryony Thomas via the Allen Lane agency website.

MSF UK is an equal opportunities employer. We are committed to diversity and creating an inclusive environment for all employees. We encourage applications from all sections of our diverse community.

Salary: £38,999 - £43,105

Contract: Permanent contract

Reports to: Head of Digital Fundraising, UK for UNHCR 

Office location: Shoreditch, London EC2A 4EG (Hybrid Working Model with at least 1 day in the office per week)

Key relationships: Digital fundraising and Communications Teams, UNHCR Google and CRO teams

JOB PURPOSE

We are looking for a creative, ambitious, and data-driven individual to join us as Senior Officer Digital Optimisation, specialising in UX/UI to lead on the development and delivery of UK for UNHCR’s testing and optimisation strategy to improve conversion rates and user experience online, including our donation pages, virtual gift shop, website and various subdomains. The role reports to the Head of Digital Fundraising and manages all donation pages, digital testing and tracking, as well as a range of Google and optimisation products.

The primary purpose is to optimise digital performance through A/B testing across our websites and supporting teams to adopt and implement a test-and-learn framework in their digital channels to raise more funds for refugees.

An existing A/B testing roadmap has been developed and is ready for your input and ideas. However, testing and optimisation is not limited to fundraising and will aim to improve digital conversion and performance across teams, channels and platforms – playing a key part in UNHCR’s annual fundraising programme to enable UNHCR to deliver its vision of a world where every person forced to flee can build a better life.

You will work very closely with the digital fundraising team and wider Individual Giving team, as well as Communications and Philanthropy/ Corporate Partnership colleagues, our digital agency and international fundraising teams.

Passionate about UX/UI and fundraising, you will be a skilled communicator, tech-savvy and an experienced project manager. You will have strong problem-solving skills, a test-and-learn approach and a track record of meeting deadlines and meeting/ exceeding set KPIs.

WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. Thanks to our UK supporters, UNHCR teams in over 130 countries can deliver humanitarian relief to families left with no one else to turn to. From rushing life-saving aid to civilians fleeing the frontlines of conflict, to ongoing support, such as education and healthcare, for families whose lives may remain in limbo for years. When it is safe to do so, UNHCR helps refugees return home voluntarily so they can rebuild their lives, homes and communities.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.

Role Responsibilities  

• Develop and lead strategy for conversion rate optimisation, including the management of a testing roadmap to regularly execute A/B and multivariate tests and the use of new and existing technology, e.g. heatmapping to reduce friction rates and continuously improve and optimise conversions.
• Lead UX/UI across organisation, overseeing and implementing tests and analysis across teams to improve web experience and achieve required KPIs and objectives.
• Manage Google suite of tools and relevant relationships, ensuring everything is up to date and operating as necessary.
• Manage all donation pages and fundraising landing pages, building new pages, maintaining existing pages and closing pages; identify areas for improvement and work with relevant stakeholders to test and optimise.
• Utilise and manage suite of third-party platforms, e.g. Optimizely, Mouseflow, iRaiser, Sleeknote, Typeform to improve user experience and increase donations and conversions.
• Remain flexible and quickly respond to emergency situations, identifying fundraising opportunities and develop relevant comms and journeys as needed, collaborating with colleagues from across the organisation.
• Use data and insights to produce regular reports on performance against KPIs; use analytics to identify trends and optimise activities based on user behaviour.
• Manage and maintain vanity and tracking links across the organisation, utilising Google Tag Manager and UTMs to monitor performance and results.
• Stay up to date with digital best practices and technology, including sector trends, follow industry policies, including GDPR, PECR regulations, attending training and optimising plans accordingly.
• Stay up to date with issues affecting displaced communities, campaigns from international, content and reports from the field.
• Share creative and insights with UK colleagues, global teams, and HQ.
• Participate in training seminars, workshops, and skill shares where applicable. 

The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.

Personal Attributes and Experience

Essential Experience

• Experience of implementing and optimising digital marketing campaigns across channels, including paid and organic social, search and display; preferably within the charity sector.
• Experience of developing and delivering strategies for conversion rate optimisation and user experience/user interface. 
• Experience of using digital channels for lead acquisition and conversion to grow income.
• Experience of measuring, evaluating and reporting on digital activity and performance across multiple channels and digital campaigns, paid and organic.
• Experience of working with external agencies and suppliers.

Essential Skills/Knowledge

• Experience of using Google Analytics or other web behavioural analytics tools.
• Experience with experimentation tools like Optimisely or similar.
• Strong project management and stakeholder management experience.
• Excellent written communication skills: able to produce compelling, persuasive, and concise copy for a range of specific target audiences.
• Attention to detail and proofreading skills and an ability to give clear and constructive feedback on creative and copy.
• Proven proficiency with design principles and tools (Canva/Adobe suite).
• Able to demonstrate flexibility and do what it takes to get the job done.
• Understanding of HTML and other coding languages.
• Able to juggle and prioritise multiple tasks and meeting programme deadlines.
• Strong presentation, communication (written and verbal) and interpersonal skills.
• Excellent stakeholder and relationship management.
• An understanding of GDPR, PECR and other regulatory compliance for fundraising and electronic communication.

 Desirable Skills/Experience

• An understanding of digital fundraising practices and principles
• Experience with Google Tag Manager or other tag management platform is a plus, but not a requirement
• Experience of working across a broad channel mix (social, web, email, SEO, SEM and other Direct Marketing channels would be advantageous).
• Knowledge or experience working with Salesforce (or similar CRM platform).
• Knowledge or experience working with Wordpress and iRaiser (or similar CMS / ecommerce platforms).
• Experience of, or a passionate interest in the charity sector, and the drive to further their fundraising knowledge.

DIVERSITY, EQUITY, INCLUSION AND BELONGING

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.

UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion.

We are also open to flexibility in many ways, including flexible hours. Please don’t be afraid to speak to us about this during initial conversations, so we can explore what’s possible.

WHY JOIN UNITED KINGDOM FOR UNHCR?

You will be part of a high-performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.

What else?

Wellbeing

• 28 days’ annual leave per annum plus 8 bank holidays (pro-rata for part-time working).
• ‘WeCare’ Employee Assistance programme providing 24/7 access to online GP, mental health support, get fit programmes, virtual wellbeing support and much more.
• Hybrid home-working model with dedicated Team Days in the office.
• Toothfairy dental app.
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Staff socials.

Financial

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme.
• Non-contributory Income protection scheme.
• One-off contribution towards homeworking set-up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme.
• Financial wellbeing support.

Development

• Comprehensive training and continuing development opportunities.

HOW TO APPLY

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.

Closing date: Sunday, 18 January 2026

Shortlisted candidates will be invited to attend a virtual interview in the week of 26 January 2026.

Please contact us if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation. We will make every effort to respond to your request for assistance as soon as possible.

 United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.

THE VACANCY

Location: London – Hybrid (3 days p/w in office)
Contract: Permanent, Full-Time

Director of People & Culture

Are you an accomplished HR leader with extensive international experience? The ITF is looking for a Director of People & Culture to head the department from our London headquarters, overseeing people operations and strategic workforce planning across 12 regional offices globally.

About the Role

As Director of People & Culture, you will lead the full breadth of the People & Culture portfolio, including workforce planning, global employee relations and compliance, payroll, pensions, benefits, recruitment, learning and development, policy development, and diversity, equity & inclusion.

You will set the strategic direction for the P&C team, oversee governance and compliance and financial planning across multiple jurisdictions, and partner closely with the Senior Leadership Team to ensure the department supports organisational goals.

This role requires a balance of strategic insight, operational oversight, and the ability to lead effectively in a complex, unionised, international environment. You will also act as a trusted adviser on employment law, organisational change, and policy development across our global offices.

Key responsibilities include:

Global Workforce Planning:

Lead workforce modelling, resourcing strategies, and financial planning for all established roles, ensuring accurate reporting and alignment with organisational priorities.

HR Operations & Compliance:

Oversee payroll, pensions, benefits, and employee-related financial processes. Ensure compliance with employment legislation across the UK and all regional hubs, maintaining robust HR governance and data integrity.

Employee Relations:

Provide senior oversight on complex global employee relations issues, including disciplinary, grievance, and conflict resolution matters. Liaise with unions, staff committees, and external legal advisers.

Policy Leadership:

Lead policy development in line with evolving legislation and organisational needs, ensuring a strong focus on equity, diversity, and inclusion. Support negotiations with union representatives.

Recruitment & Talent:

Develop global recruitment strategy, champion inclusive and equitable hiring practices, and support managers in delivering high-quality onboarding and talent development.

Change Management:

Lead on organisational change initiatives, including restructures and major transformation projects.

Culture, DEI & Learning:

Champion a diverse and inclusive culture, oversee the learning and development strategy, and ensure an effective performance and development review cycle.

Leadership of the P&C Team:

Provide strategic direction, coaching, and leadership to the P&C team, fostering collaboration, professional growth, and high-quality service delivery.

About You

You’re an accomplished HR leader with a strong record of delivering impactful people strategies in complex, international environments. You combine deep technical knowledge with the strategic capability to influence, shape, and lead across a global organisation.

To be successful in this role, you will have:

Senior HR leadership experience:
A strong track record in leading P&C functions and delivering strategic HR initiatives internationally.

Expert knowledge of employment legislation:
In-depth understanding of UK employment law and the legal frameworks of ITF’s regional hubs, with the ability to anticipate future legislative changes.

Strong employee relations and policy expertise:
Experience supporting unionised environments and developing policies that advance fairness, compliance, and inclusion.

Financial and strategic planning capability:
Experience in workforce costings, HR financial planning, and compensation and benefits strategy on a global scale.

Change leadership skills:
Proven ability to lead organisational change and support leaders and teams through transformation.

Exceptional communication and interpersonal skills:
Ability to engage confidently with stakeholders at all levels and act with discretion, professionalism, and integrity.

Professional qualifications:
Degree-level education and CIPD Level 7 (or equivalent experience); chartered status desirable.

Why Join Us?

This is an exciting opportunity to lead a global People & Culture function within a values-driven international organisation. You will shape our people strategy, strengthen our culture, and ensure we continue to be a supportive, inclusive, and high-performing workplace for staff around the world.

ur culture, and ensure we continue to be a supportive, inclusive, and high-performing workplace for staff around the world.

Head of Fundraising

We are seeking an experienced fundraising professional with a strong track record of securing major gifts to lead and deliver a high value global fundraising strategy that supports ambitious scientific and conservation programmes.

Position: Head of Fundraising

Salary: £70,000 plus, depending on experience

Location: Hybrid, with weekly Oxford presence and some international travel

Hours: Full time

Contract: Initial 2 year fixed term, full time employment (with extension opportunities)

Closing date: 19 January 2026, with early applications recommended

About the Role

This is a senior post responsible for designing and delivering a multi-year fundraising strategy focused on major donors, high net worth individuals and philanthropic foundations. You will play a central part in securing significant multi-year commitments that enable large scale expedition, research, and public engagement programmes.

Key responsibilities include:

• Leading the development and execution of a major giving and philanthropic strategy
• Building and managing a robust income pipeline with clear revenue targets
• Identifying, cultivating and stewarding prospects capable of six and seven figure gifts
• Developing compelling proposals, cases for support and tailored donor materials
• Providing strategic support and briefing for senior leadership fundraising activity
• Maintaining strong donor stewardship through high quality communication and reporting
• Working collaboratively with scientific, operations and finance teams to align funding needs

About You

You will be a confident and credible fundraiser with a strong understanding of major gifts and donor relations. You’ll bring:

• A proven track record of securing six and seven figure gifts
• Experience managing international donor relationships
• Excellent written and verbal communication skills, able to translate complex information into compelling narratives
• A strategic mindset with the drive and initiative to lead and deliver income growth
• Ability and willingness to travel internationally as required
• Experience in conservation, scientific research or biodiversity fundraising is welcomed, along with a wider understanding of global philanthropic networks.

Other roles you may have experience of could include: Director of Development, Major Donor Lead, Philanthropy Manager, Head of Partnerships, Senior Development Manager, Foundation Relations Lead, Global Giving Manager. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organization.

We are seeking a committed and motivated Head of Fundraising to deliver the OCT’s ambitious fundraising requirements. This is a vital role for the Ocean Conservation Trust (OCT) leading on the development and delivery of the full spectrum of fundraising activities to support our mission. The post holder will be a key contributory member of the Senior Management Team. 

The OCT has ambitious fundraising requirements. In addition to the funds raised through the National Marine Aquarium (NMA), the OCT needs a more diverse income stream to drive its core programmes, through the development of appropriate corporate, philanthropic and donation initiatives.

The post holder will need to understand the core programmes and develop appropriate schemes and campaigns to build a wide support network to secure a lasting pipeline of donations. They will need to be entrepreneurial, self-motivated, team focussed, comfortable liaising across the organisation to ensure integration with activities such as communication, research, membership, publications, partnerships and data and information services among others. They must own income targets and lead income growth, thinking in terms of pipelines, ROI, KPIs and lifetime value. In addition, they will be key to maximising use of the customer relationship management (CRM) system.

Overall, this role will be fundamental in developing the OCT as the leading Ocean conservation charity in the UK, generating significant new and diverse revenue streams to drive the Charity’s ambition.  They must be capable of moving OCT beyond NMA visitor income, building a resilient, mixed portfolio.

You will lead a team of 3 staff members and be accountable for achieving specific funding goals to deliver our strategic plans. The post is based at the National Marine Aquarium, Plymouth, UK. Flexible working arrangements include 3 days office/2 days home.

Applicants for the post will have a minimum of five years of fundraising leadership in the charity or non-profit sector with a proven track record of target-driven fundraising.

Salary and benefits

• Salary £45k.
• Company pension scheme with a matched employer’s contribution of up to 5%
• 28 days paid holiday per annum (including bank holidays)
• Up to 5 days additional holiday dependent on length of employment
• A day off on your Birthday
• Working for an Ocean Conservation Charity of repute
• Potential for some flexible working / home working
• Life Assurance scheme
• Length of service awards
• Employee Assistance Programme
• Discounted on-site parking
• Staff discounts up to 50%
• Complimentary family ticket each month on successful completion of probationary period

Essential skills/qualifications

• Significant experience of fundraising leadership in charity or non-profit sector

• Demonstrated track record of successful fundraising

• Thorough understanding of fundraising principles.

• Experience with individual giving, legacies and regular giving programmes from a range of socioeconomic groups

• Experience with campaign-driven projects with specific targets

• Proven success with donor prospecting, nurturing, stewardship and recognition

• Experience in managing a donor pipeline

• Proven success with grant applications

• Experience in utilising CRM systems to grow and manage fundraising prospects

• Ability to lead / manage team(s) to provide operational and strategic direction

• Ability to manage an area of responsibility including working with budgets and creating and contributing to the construction of a business plan

• Excellent communication skills with ability to confidently interact with individuals at all levels, internally and externally with stakeholders and customers

• Contract negotiation/experience skills

• Passion and an inquisitive and inventive mind

Desirable skills/qualifications

• Ability to produce a coherent and accessible written narrative for campaign development

• Understanding of relevant GDPR protection and Gift Aid legislation

Key Responsibilities are incuded in the attached Job Description.

To apply: please select the apply now button and send your CV with a covering letter and details of 2 referees. (Reference: Head of Fundraising application).

The covering letter should:

· outline your previous and most relevant experience

· explain why you are right for the role

· confirm you are available during interview week

Closing date: 14th January 2026.

Interviews will take place during the week commencing 2nd February 2026.

In line with current legislation all applicants must be eligible to live and work in the UK. As part of the recruitment process you will be asked to provide documented evidence of eligibility.

The OCT operates an Equality and Diversity Policy and is committed to promoting a diverse and inclusive community – a place where we can all be ourselves and succeed on merit. All applications will be judged solely on merit.

Only candidates invited for interview will be contacted.

Applicants must be located within 2 hours travelling distance of Cambridge City.

The Charity and Our Vision.

For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces.  We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035.

Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.

Role Mission.

To ensure Scotty’s delivers high-quality, consistent, and scalable support to those affected by military-connected bereavement, by leading all aspects of service delivery. 

You’ll own the structure, systems, standards, and team needed to deliver support across all four Family Programmes (SMILES, SUPPORT, STRIDES, and the planned START programme) and help ensure our support reaches the growing number of families who need us. 

The key responsibilities of this role are:

Programme Operations & Service Infrastructure 

• Overall accountability for the service provided to the bereaved military community. 

• Leading, and working closely with, the Head of each delivery Programme to ensure all activities are impactful and meeting the needs of our community. 

• Mapping and maintaining the full beneficiary journey across all programmes and cohorts (CYP and adult). 

• Developing our first adult focused services and building them in line with the charity’s long-term vision to be supporting more than 25k bereaved people by 2035. 

• Being the link between our service delivery and both internal and external technology partners to ensure our systems match, and meet the needs of, our processes. 

• Alongside our Operations Team, lead the scoping of a full future CRM (Salesforce) rebuild and related beneficiary tech interfaces such as websites, future app development etc. 

• Oversee the design of a 2026 ‘light’ CRM phase to support individual adult service delivery. 

• Ensure that lived experience remains at the heart of our services. 

• Accountability for Safeguarding within the organisation. 

Team Leadership  

• Support Programme Leads (e.g. Heads of START, SMILES, SUPPORT), providing direction and support as well as ensuring clarity of ownership and goals. 

• Create a strong, empowering culture within the service (Families) team, aligned with The Scotty’s Way and shared leadership philosophy. 

• Work with our Head of People to oversee service recruitment and onboarding.

Quality, Measurement & Improvement 

• Define and embed service-level Success Measures (KPIs) across all activities ensuring we know what success looks like for all our activities. 

• Collaborate with the Head of Research & Impact to ensure data collection is usable and meaningful. 

External Partnerships & Collaborations 

• Proactively develop senior-level partnerships with other military and bereavement charities, Armed Forces support organisations, and relevant service providers and stakeholders. 

• Explore and propose strategic collaborations where they strengthen the support we offer to families. 

• Ensure the new START (single point of contact) Programme becomes an active network-builder in the space. 

• Represent Scotty’s externally at events, conferences, meetings etc within the sector.

Cross-Functional Collaboration 

• Act as a key link to Outreach and Fundraising — providing insight and service stories to fuel content. 

• Work with the Ops team to align delivery processes with systems, IT, and compliance. 

• Support bid development and reporting for funders by sharing service insight and outcomes. 

The 30-day goals for this role are:

• Build a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction.
• Spending time with the Families Team and understanding everyone’s role within the charity.
• Understands the ‘as-is’ current situation for the charity’s service delivery. 
• Start to document gaps, delivery inconsistencies, opportunities, risks etc. 
• Understand the landscape we operate in, particularly the military and bereavement charitable environment. 
• Fully align with the operating rhythm of the charity, leading team meetings, holding 1:1s, ownership of relevant OKRs, etc. 

The 60-day goals for this role are:

• Has met with counterparts at key partner organisations. 

• Has highlighted key organisations not currently partnered with to meet. 

• Created a stakeholder holder engagement map for our service delivery.

• Visually mapped existing beneficiary journeys across our four Programmes. 

• Began work (with Ops) on requirements for initial-phase CRM for adult services. 

• Fully aligned plans and goals with existing Programme Heads, incoming Head of START Programme, and incoming Head of Research & Impact. 

• Held one in-person session with Families team. 

The 90-day goals for this role are:

• Visually mapped year one of adult services plus any proposed changes to existing services to create a final 2026/27 service ‘to-be’. 

• Planned the launch of our new START navigating entitlements casework Programme

• Development underway of ‘Light’ CRM to launch adult services having supplied detailed brief. 

• Taken full accountability for the success of our Family Programmes and associated impact. 

• Attended 2-3 sector group meetings representing Scotty’s solo. 

• Developed a stakeholder holder engagement plan with Head of PR & Comms.

About You

Must-Have 

Senior experience in service delivery, operations, or programme leadership 

Strong skills in team leadership and service system design 

Ability to turn strategy into operational structure and rhythm 

Confident working cross-functionally and building external partnerships 

Nice-to-Have

Experience working with or supporting Armed Forces families 

Familiarity with CRM system scoping and procurement 

Experience launching new services or scaling delivery teams 

Background in bereavement or mental health support 

Additional Information

· The role may require occasional evening or weekend work

· Enhanced DBS check required

· Travel will be required to events and team training days

The Scotty’s Way

At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:  

1. Families Come First

2. Everyone a Supporter, Every Supporter a VIP

3. Love What You Do

4. Remember, Every Day

Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.

When Applying:

Please submit your CV, along with a covering letter detailing your experience and what excites you about this role. Please ensure you clearly annotate which role you are applying for in the email title. Closing date: Friday 16th January. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for interview.

Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.  

We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.  

We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.

Central London Samaritans is the biggest of Samaritans branches. Situated in the heart of London, 400 volunteers deliver the Samaritans service round the clock, every day of the year providing support for anyone struggling to cope. Assisted by a small staff team, volunteers manage over 100,000 calls a year, 4,500 face to face visits at branch and respond to over 10,000 email and text contacts.

Central London Samaritans was the founding branch of the Samaritans movement and has a rich history which began in the crypt of St Stephen Walbrook over 70 years ago.

The role of the Volunteer Coordinator is an integral part of branch operations and is the key office role that ensures the branch operates a 24/7 rota, 365 days a year. The post holder is key to ensuring a fit for rota and volunteer support system at CLS.

Main responsibilities and duties

• Keep abreast of volunteering best practice provided by Central Charity and ensuring all required risk assessments are carried out
• Administer and coordinate the rota of volunteers covering every day of the year to ensure the Central London Samaritans operates a 24/7 service for callers. This includes reviewing shift volunteer numbers to ensure volunteers are available for callers in line with national guidance
• Administer new volunteers onto the database and support the placement of new volunteers (New Samaritans) onto shifts
• Provide the volunteer Directorate with accurate information as required by the volunteer Directorate to effectively manage the branch rota
• Support the volunteer Directorate to identify and resolve volunteering issues and work with the Directors to support the management of volunteer engagement and retention; offer first line support that signposts queries and concerns from volunteers
• Support the volunteer Directorate to identify volunteers for other roles including Shift Leader
• Support the volunteer Directorate and signpost volunteers needing to take a ‘Leave of Absence’ to the relevant Director / team. Administer the ‘Leave of Absence’
• Support the volunteer Directorate to organise and resource the recruitment and training of new Shift Leaders
• Oversee and administer the implementation of a volunteer management database at the branch and maintain the database with accurate and up to date information in line with the data protection act
• Provide statistical information to the senior volunteer management team and Centre Management

This job description is neither exclusive nor exhaustive and the duties and responsibilities may vary from time-to-time in light of changing circumstances and in consultation with the jobholder.

Hours of work

The basic hours are 35 hours per week. Within these hours, there may be a need to work some evenings and weekend days, so flexibility is essential. The core responsibilities and duties should be carried out during weekdays.

The amount of out of hours work will be agreed with the Head of Branch Operations on an ongoing basis. Toil (time off in lieu) will be allowed in agreement with the Head of Branch Operations and in line with the current European Working Time Directive.

Limitations

This job description is neither exclusive nor exhaustive and the duties and responsibilities may vary from time-to-time in the lights of changing circumstances and in consultation with the job- holder.

The job-holder will be required to work within the rules and regulations of Samaritans and accept the authority of the Head of Branch Operations, who has discretion to delegate authority to the job-holder and to withdraw it.

Equal Opportunities Policy

Central London Samaritans is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does. It is therefore Central London Samaritans' commitment to provide equal opportunities in employment and we will not unlawfully discriminate against job applicants, employees of the Company, volunteers, workers or contract workers on the grounds of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation.

About us

Rainforest Foundation UK (RFUK) is a values‑driven organisation working with Indigenous Peoples and local communities to protect the world’s rainforests and uphold their human rights. Since 1989, RFUK has partnered with forest peoples and grassroots organisations to secure land rights, challenge destructive industries, and influence laws and policies that safeguard forests and the people who depend on them.

Our mission is clear: to combine human rights and environmental protection to tackle deforestation. From the Congo Basin to the Amazon, our work has helped communities protect millions of hectares of rainforest. With a growing team of passionate advocates for social and environmental justice, we are committed to scaling up our impact to confront the accelerating climate and biodiversity crises.

About the role

Do you want to lead transformative fundraising and communications strategies that make a global impact?

As Head of Fundraising and Communications, you’ll play a pivotal role in shaping RFUK’s external profile and driving income growth to support our ambitious 2033 vision: scaling up community-led protection of tropical forests. Reporting to the Executive Director, you’ll oversee strategic communications and fundraising, manage a small team, and work closely with colleagues across programmes and operations.

This is a senior leadership position where no two days are the same—whether you’re crafting compelling narratives, engaging major donors, or amplifying the voices of Indigenous communities on the global stage.

The role is full-time, permanent, and based in London with hybrid working options. We offer flexibility, a supportive culture, and the chance to make a lasting difference.

About you

You’re an experienced leader with a proven track record in both strategic communications and fundraising. You’re a creative communicator who can turn complex issues into persuasive, accessible messages that drive change and support for our mission. You know how to secure significant income from foundations, corporates, individuals and major donors, and you’re confident in building long-term relationships with diverse stakeholders. You thrive on collaboration, motivate teams to achieve ambitious goals, and bring resilience and cultural sensitivity to everything you do.

If you’re passionate about social and environmental justice and ready to help shape RFUK’s future, we’d love to hear from you.

Job description and benefits

Please download the full job description. We offer 30 days annual leave, 4% pension contributions, Employee Assistance Programme, learning and development allowance and four weeks of work-from-anywhere flexibility.

Location

Hybrid role based in our Bethnal Green office. The postholder would usually be required to work in the office a minimum of two days per week during their probation period. This can be reviewed with their Line Manager thereafter. RFUK can sponsor a Skilled Worker Visa for the successful candidate if required.

Application process

To submit your application, kindly complete the online application form by Friday 16th January 2026, by 9AM. Please be aware that the form will be anonymised for review by the panel.

Please note that CVs will not be considered.

Regrettably, due to the large number of applications we usually receive, it is not possible to write to you should you not be shortlisted for an interview. If you have not heard from us within 10 days of the closing date, please assume that your application has not been successful on this occasion.

Interviews with shortlisted candidates will be held on 29th January 2026. Please let us know in your application if you are available to attend an online interview.

JOB TITLE: Senior Marketing Manager

REPORTING TO: Head of Marketing & Communication

HOURS: 36.25 / Full time

LOCATION: Onsite, with the option of hybrid working

Job Purpose At Waverley Abbey, we seek to extend and build the Kingdom of God through encounter with Him, through practical education, exceptional hospitality and enterprise — for the spiritual and cultural renewal of this generation and generations to come. As Senior Marketing Manager, you will play a central role in delivering this mission by overseeing the day-to-day operation of the marketing department, ensuring the effective execution of integrated campaigns and digital activity that grows awareness, engagement, and revenue across Waverley Abbey’s family of products and brands. You will work collaboratively with the Head of Marketing to translate strategic priorities into effective, well-executed marketing activity, coordinating the work of the wider team, championing a digital-first approach, and ensuring all output is consistent with our brand guidelines, increasing brand awareness and delivering significant revenue growth.

Key Responsibilities 1.

Operational Leadership & Team Coordination

> Provide day-to-day coordination and workflow management across the marketing function, overseeing the work of the Junior Marketing Manager (College), Digital Marketing Assistant, CRM & Data Assistant, and relevant freelancers.

> Ensure prioritisation, capacity planning, and timely delivery of campaigns, content, and marketing assets.

> Work with the Head of Marketing in building a collaborative, high-trust culture marked by creativity, excellence, and servant hearted leadership.

> Help develop team capability through informal coaching, guidance, and operational support.

> Support the Head of Marketing in strategic decisions, messaging considerations, and brand positioning, including helping to manage and mitigate any reputational risk to Waverley Abbey. 2. Campaign Planning, Delivery & Performance

> Lead the planning, rollout, and optimisation of integrated marketing campaigns, ensuring they are delivered on time, on brand, on budget and exceeding targets.

> Work with product owners (College, Every Day with Jesus, House & Estate, Fundraising, House of Prayer) to understand goals, shape briefs, and translate objectives into actionable marketing plans and activity.

> Manage the integrated marketing calendar, ensuring strong forward planning and cross-department coordination.

> Analyse and report on campaign performance, audience growth, and acquisition costs, applying insights to continual improvement.

3. Marketing Execution and Channel Management

> In collaboration with the Head of Marketing, oversee the execution of Waverley Abbey’s digital communications, including email, social media, websites, SEO, and paid digital advertising, ensuring alignment with the strategic priorities.

> Lead the ongoing optimisation and enhancement of Waverley Abbey’s digital ecosystem, coordinating with internal teams and external agencies to improve user experience, engagement, and conversion.

> Develop and deliver world-class email marketing activity, including planning, segmentation, content development, and copywriting.

> Ensure consistent brand and messaging application across all digital touchpoints.

4. Brand Alignment & Creative Workflow

> Support brand guardianship by ensuring all marketing output adheres to Waverley Abbey’s Brand Guidelines and reflects our identity, voice, and values.

> Partner with the creative team to ensure smooth creative workflows, timely asset delivery, and strong quality control.

> Work with external agencies as needed to support campaign execution and growth initiatives.

5. Stakeholder Collaboration & Cross-Organisational Working

> Collaborate with internal stakeholders across the organisation and strategic partnerships to understand needs, shape initiatives, and ensure campaigns support strategic objectives and revenue goals.

> Support the Head of Marketing in internal communication and reporting requirements. 6. Support Fundraising Activity & Supporter Engagement

> Support fundraising by contributing to campaign execution, supporter communications, digital journeys, and supporter engagement activity.

> Help ensure fundraising messaging is effectively integrated into relevant marketing channels and digital touchpoints. Person Specification Personal Faith

> Committed Christian in agreement with Waverley Abbey’s Statement of Faith (E)

> Committed to pray with and for the vision and ministry of Waverley Abbey (D) Personal Circumstances

> Flexibility to work between 8am and 6pm, and occasional evenings and weekends as the role requires (D) Experience

> Previous experience at the level (E)

> Previous experience in a charity, ministry or educational setting (D)

> Administration experience (E)

> Handling of invoices/payments etc. (E)

Education, qualifications and other requirements

> Relevant University degree (D)

> CIM (D) Knowledge

> Word/Excel/Outlook (E)

> Google Analytics (E)

> HubSpot/CRM (E)

> ClickUp/Monday/Asana (E)

> InDesign/Wordpress (D) Skills

> Excellent written and verbal communication (E)

> Friendly and professional approach (E)

> Ability to work as part of a team (E)

> High level of accuracy and attention to detail (E)

> Ability to work calmly under pressure, prioritise & meet deadlines (E)

> Flexibility and adaptability (E)

Community Hub Manager 

Based: Parcel Terrace, Derby 

Salary: £18,579.60 (£15.88ph) 

Hours: 22.5 hrs per week

This is an exciting opportunity for you to join the YMCA; a charity at the heart of the community in Derby and Derbyshire. We are committed to helping people at times of need, regardless of gender, race, ability or faith/belief. Our values to Protect, Trust, Hope and Persevere underpin all of our services across the county. 

We’re looking for someone who is passionate about people and community—someone who thrives on creating welcoming spaces where everyone feels they belong. You’ll be driven by a genuine desire to make a difference, helping to bring YMCA Derbyshire’s vision of thriving individuals and communities to life. You’ll have a natural ability to connect with others, inspire your team, and build strong partnerships that help the Hub reach its full potential. 

You’ll be a hands-on and proactive leader who can balance heart with head—just as comfortable supporting a person using our community pantry as you are managing budgets or ensuring we are compliant with Health and Safety.

Someone with a keen eye for detail, great organisational skills, and the confidence to make things happen. Above all, you’ll share our belief that everyone deserves the chance to flourish in body, mind, and spirit—and you’ll bring energy, empathy, and positivity to everything you do. 

The post holder will be expected to demonstrate full commitment to the vision and values of Willowbrook Hospice. The role will be crucial in ensuring we are able to ‘Deliver the best care, delivered with compassion for our community’.

The Head of Finance’s key priorities, in close collaboration with the Executive Leadership Team, are to lead and support the strategic and annual financial planning processes, and to prepare and analyse accurate and timely financial information for the Board of Trustees and the Directors of the Trading Company, ensuring compliance with all external financial reporting requirements.

Main Duties:

1. To provide an effective and accurate financial management and accountancy service to the Executive Leadership Team, Board of Trustees and Directors of the Trading Company.

2.   Prepare annual budgets and monitor performance on a monthly basis against plan by the preparation and issue of monthly budget statements.  Make recommendations on costing assumptions to be included within all budgets. For example, inflation rates.

3. Support the strategic direction of the business by leading on the preparation of 5 year financial forecasts to support strategic planning and to ensure the long term financial viability of the business. 

4.   Prepare and maintain financial accounts in a timely fashion and ensure they are consistent with external financial reporting standards and requirements.

5.  Provide monthly financial information to the Executive Leadership Team, Board of Trustees and Directors of the Trading Company.

6. Prepare cash flow reports on a regular/quarterly basis and monitor cash requirements and advise the Board of Trustees, Directors of the Trading Company and Executive Leadership Team on the liquidity position of the business.

7.  Provide advice on all financial matters, including issues arising in connection with charity legislation, to ensure that the business meets its legal financial obligations and complies will all external regulatory requirements.

 8. Liaise with H.M. Revenue and Customs and VAT consultants regarding records and payments and ensure compliance with all regulations.   

9. Ensure the provision of a monthly payroll service and ensure delivery of an accurate, reliable and quality payroll service to all staff.

10. To liaise with all regulatory external bodies in connection with any financial or charity matters, i.e. auditors, accountants, bank, solicitors, Charity Commission, Companies House, insurance company, pension advisors and others.

11. Annual completion of the Charity Commission self-assessment, ensuring that we comply with best practice. 

12. Attend the meetings of the local networking groups as required.

13. Review and monitor performance of the business’s investments and provide up to date reports to the Board of Trustees, enabling them to make appropriate investment decisions.

14. As part of financial reporting, complete regular analysis of all income and expenditure, supporting budget holders as required to identify areas where cost savings and efficiencies can be made.

15. Support in the preparation of business cases as necessary across the business.

16. Support in the preparation of benchmarking information to assist in the determination of opportunities to improve the organisation’s financial position.

17. Support the business’s efforts to maximise income from all sources providing financial information and attending committees and other forums as required to assist in this.

18. Develop and maintain an asset register of all property across the business. Ensure capital accounting policies are agreed annually by the Finance Committee. 

19. Ensure appropriate financial procedures, financial governance and policies are in place across the business and ensure they are regularly reviewed and appropriate. 

 20. Ensure good systems of financial control and checks are in place for all assets. 

21.To manage and support staff in the Finance Department, ensuring they have the right knowledge and skills to carry out their duties effectively.

22. Ensure that all members of the leadership team (ELT and SLT) and the board have the necessary knowledge and support regarding financial matters including the provision of training if necessary.

23. Attend committees and key meetings  to present relevant financial information at the request of the Executive Leadership Team, Board of Trustees and Directors of the Trading Company.

 Performance Standards:

1. Annual income and expenditure budgets are approved annually and monitored monthly.

2. Management Accounts are aimed to be completed within 10 working days of month end and available for the Executive Leadership Team, Board of Trustees and Directors of the Trading Company.

3. Regulatory requirements are met as and when they fall due.

4. The provision of an accurate and reliable set of annual financial statements.

5. Meet with statutory and external organisations in a timely and professional manner.

6. Quarterly VAT returns, Annual Corporation Tax returns and other statutory returns are submitted in a timely manner.

7. With regard to financial records and reporting, to comply with and meet the standards of the Care Quality Commission.

8. Completion of all Charity Commission regulatory requirements.

9. Ensure that we have robust financial systems in place for all assets and liabilities incorporating monthly reviews of creditors and debtors.

10.  Ensure financial information requirements of the Executive Leadership Team, Board of Trustees and Directors of the Trading Company are met in a timely manner. 

11. Ensure that the business has financial systems and processes in place that will comply with regulatory requirements for healthcare services. 

12. Be an active member of the Senior Leadership Team participating in all relevant meetings contributing where possible, to the achievement of business objectives.

13. To take rotational responsibility as Out of Hours Duty Manager, if required.

14. Provide advice, support and information to the Executive Leadership Team; Board of Trustees and Directors of the Trading Company on financial matters enabling the business to meet its objectives.

General Duties:

1. To liaise with Head of Human Resources to advise, where necessary, on all salary and pension matters, keeping up to date with changing legislation.

2. To communicate with the banks, HMRC, Department of Work and Pensions and all other relevant external bodies regarding all pension, tax and National Insurance issues.

3. To liaise with all Senior Leadership team colleagues to ensure payroll data is accurate and kept up to date.

4. To liaise with the Head of Fundraising in matters relating to fundraising income and expenditure and the fundraising and lottery database, ensuring that any information is an accurate reflection of income and expenditure.

5. To liaise with the Head of Retail in matters relating to the trading company’s income and expenditure, ensuring that all information provided is accurate.

6. To verify that insurance cover is appropriate and adequate for the various business functions and to ensure that it is kept up to date.

7. To ensure that there is compliance across the business with financial statutory regulations and internal financial policies.

8. Ensure that there is a robust information governance regime across all financial matters across the business.

9. To undertake and manage the annual appraisal process for the Finance Team, identifying any training and development needs.

10.  Ensure that all members of the Finance Team attend mandatory and statutory training as required and that evaluations are undertaken to monitor effectiveness.

11. The post holder will adhere to all relevant legislation and policies of the business.

12.  Any other reasonable duties as directed by the Executive Leadership Team, the Boarof Trustees and Directors of the Trading Company.

Are you a commercial, values-led leader, who’s looking for a role that gives you the opportunity to shape ambitious new plans and to deliver real impact to your hospice community? Retail at St Nicholas Hospice Care is more than shops — it’s a vital engine that generates over £1m in unrestricted income every year, helping us to ensure everyone in our communities has support, dignity and choice when facing dying, death and grief.

We are entering an exciting new phase, with ambition to grow our retail offer both on the hight street and online, and we’re looking for an exceptional Head of Retail to lead it.

This is a senior role overseeing our entire retail operation: a network of seven shops across West Suffolk, a growing online presence and a donation centre, all delivering high-quality retail experiences while maximising trading and Gift Aid income. You’ll be a key member of the Income Generation Directorate and the Hospice Leadership Team, giving you the opportunity to shape strategy and drive results that truly matter.

If you’re a commercially minded retail leader who thrives on purpose as much as performance, this is a rare opportunity to make a real impact.

Your role

You will:

• Lead, inspire and develop shop managers, staff and volunteers across multiple sites.
• Drive income growth through clear strategy, strong operational planning and performance management.
• Ensure all retail environments reflect our brand, values and commitment to outstanding customer service.
• Lead stock management, merchandising and donation strategies to maximise return.
• Build strong community engagement and supporter relationships.

What you’ll bring

You’ll have:

• Experience leading multi-site retail operations (charity and/or commercial experience welcomed).
• Strong commercial awareness and a track record of improving performance.
• Excellent leadership skills, with a strong focus on coaching, development and engagement to empower your team to achieve success.
• Sound knowledge of charity retail governance, legal and regulatory requirements.
• Confident communication, planning and problem-solving abilities.

Why join St Nic’s?

We offer:

• The opportunity to work for a brilliant life enhancing local hospice, increasing its income and profile to support more patients and their families.
• A supportive, values-driven working environment.
• Ongoing learning and development opportunities.
• Health Cash Plan and wellbeing programme.
• 25 days’ annual leave, increasing with length of service (up to 29 days).
• Competitive pension plan (up to 8% company contribution).
• Life assurance (2x annual salary).
• Free parking and subsidised on-site bistro.
• The opportunity to work from home 1 to 2 days per week.

Are you passionate about using your skills to help us create a bright future for rescued animals?

Margaret Green Animal Rescue has been a trusted name in animal welfare for over 60 years, rehoming more than 60,000 animals. Now, we’re embarking on an ambitious five-year strategy to transform how we operate - using data and technology to create sharper insights, streamline processes, and ultimately help more animals find loving homes.

We are looking for someone to join our team who has great customer insight experience and who would relish the opportunity to build our next generation of data and digital solutions. This role will focus on business systems, bringing together our data and intelligence, and will work primarily within the fundraising and marketing team. At this stage we are not looking for programming or solution building expertise. 

What You’ll Do

• Lead the design, integrate and implementation of our new business data and intelligence solution.
• Create supporter, donor, volunteer, operations and customer insights. 
• Transform processes and workflows to free up time for what matters most—animal welfare.
• Champion CRM data and insight with a data-led approach that connects strategy to real-world outcomes.

What We’re Looking For

• At least 3 years' experience leading insight and data strategy in a fundraising, marketing or customer CRM environment. 
• Current knowledge of data protection and GDPR compliance, with understanding of DPO needs and responsibilities.
• Proven experience in designing and interpreting data analysis and insights to inform strategic decisions.
• A proven track record in effective BI reporting, and process design optimisation.
• Ability to map and align data.
• Ability to engage stakeholders with compelling stories and solutions.
• Passion for animal welfare and a desire to make a tangible impact.
• Project management skills.

If you think this sounds like the role for you, fantastic! Please apply by sending your CV with a covering letter which demonstrates how you meet the essential requirements - we won't be able to consider anyone who only sends a CV.

Please note that this role will be based on-site at our Church Knowle centre near Wareham, in Dorset.  Some hybrid working will be possible, with the expectation of the postholder being on-site in Church Knowle for at least 2-3 days per week. 

Due to receiving a high number of applications, we regret that we are only able to reply to successful candidates.