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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is an exciting opportunity for an experienced charity operations and finance professional to join as our inaugural Operations and Finance Manager. As we continue to grow our impact, we are seeking an exceptional Operations and Finance Manager to work closely with the Chief Executive and Executive Chair to help strengthen our operations and oversee our finances. This is a role combining strategic thinking with hands-on operational delivery. You will, support our Chief Executive and Executive Chair to develop and implement organisational strategy while ensuring our people, systems, governance and finances support the effective delivery of our mission. You will join a close-knit team that punches above its weight, with real influence on policy affecting millions of babies worldwide. If you're an experienced charity operations and finance professional looking for your next challenge, we'd love to hear from you.
We review applications as they come in and reserve the right to appoint before the closing date.
We are determined that every baby should experience the best start in life.
The British Academy is the UK’s national academy for the humanities and social sciences. We support outstanding research and researchers, bring new ideas into public debate and help ensure that evidence and expertise inform some of the biggest questions facing society.
We are looking for a new Director of Finance & Resources to help us build on that work and plan confidently for the future.
This is an important appointment at an exciting point in the Academy’s development. We will celebrate our 125th anniversary in 2027, following a period in which we have grown our policy work, transformed our building to create more opportunities for public engagement and developed a national network for early career researchers.
As Director of Finance & Resources, you will make sure we have the resources, systems and organisational capacity to deliver our ambitions. You will lead our finance function and have overall responsibility for HR, IT & AV, Estates & Facilities, and Venue Sales & Marketing, working with experienced Heads of Department across each area.
Finance will be central to the role. You will lead our financial strategy and planning, oversee our financial controls and reporting, and provide clear advice to the Chief Executive, Senior Management Team, Council and its committees. You will also help us think longer term about our financial sustainability, including our plans to diversify income through philanthropy and commercial activity.
But we are looking for more than a strong Finance Director. You will be part of a close-knit Senior Management Team which works collectively to lead the Academy. We want someone who is interested in the organisation as a whole, who enjoys working across boundaries and who can help colleagues make good decisions about where we put our people, money and attention.
You will also have responsibility for some important assets. These include our historic home at 10–11 Carlton House Terrace, our technology and infrastructure, and our trading subsidiary. Ultimately, your job will be to make sure these resources are working as hard as possible in support of the Academy’s purpose.
About you
You will be a CCAB-qualified accountant with substantial and senior finance experience, gained in a complex organisation. You will have led finance teams and significant budgets and be comfortable advising senior leaders, Boards or Trustees.
You will also bring broader leadership experience. You may already have responsibility beyond finance, or have worked closely with areas such as people, operations, estates or technology.
We are looking for someone who can combine sound financial judgement with a practical, collaborative approach. You will be able to deal with complexity without making things unnecessarily complicated, communicate clearly with people who are not finance specialists, and provide constructive challenge when it is needed.
You should also be someone who enjoys leading through others. There are strong Heads of Department across the Resources portfolio, so this isn't about being the expert in every area. It is about setting direction, asking good questions, supporting people to succeed and bringing the different parts of the portfolio together.
Why join us?
The British Academy has a distinctive role in national life. In 2025/26 we awarded around £63 million in research funding. Alongside funding research, we convene academics, policymakers, businesses and civil society, engage the public with new ideas and use research to inform policy.
The Director of Finance & Resources helps make all of that possible.
For someone who wants to use their financial and leadership experience in an organisation with a clear public purpose, this is an opportunity to make a real contribution to the Academy’s next chapter.
Recruitment Timetable
Application deadline: Sunday 27th September, midnight
Shortlisting:Thursday 8th October
Fireside chats with CEO: week of 12th October
Panel Interviews:20th / 23rd October
To apply, please send your CV, along with a supporting statement (no more than 2 pages) via the link by Sunday 27th September.
For an informal conversation about the role please contact our exclusive partner, Bryony Thomas via the Allen Lane agency website.
About us
Royal Museums Greenwich (RMG) is a collection of diverse historical sites. The sites are the National Maritime Museum, Cutty Sark, the Royal Observatory, and the Queen’s House. Each of these sites has a unique identity and a common purpose to serve our communities, through sharing our collections and expertise. We are a place to explore the sea, space, art and history, and our strategy ‘Charting Our Course’ puts people at the core of its success.
First Light
The Development Team secures vital funding to support core programming and public engagement, exhibitions, collections care and major capital projects at Royal Museums Greenwich. We work with philanthropists, companies and trusts & foundations, building a community of generous and loyal supporters from our Patrons Circle and legacies to major grants and corporate partners. Our current focus is to secure a team target of £2M revenue income in this financial year, and deliver the funding needed to deliver First Light, a landmark capital transformation of the Royal Observatory Greenwich.
First Light is an £85M project to deliver an ambitious schedule of much needed repair to the unique built heritage, vital capital improvements to the site plus an embedded programme of activities to build the nation’s science capital. A focus on physical, cultural, intellectual and financial access will ensure that everyone can enjoy, and benefit from, all the Observatory has to offer.
Aiming to break ground winter 2025 and reopen in spring 2028, First Light will affirm the Royal Observatory as THE centre for the public understanding and enjoyment of astronomy - a place of awe and wonder.
This is an exciting time to join the Development Team as we begin to plan a high-profile public campaign, seek to secure a principal gift to close the campaign and liaise with our ambassadors to build our reach and reputation.
The Role
Reporting to the Senior Manager: Development Business Operations, the Campaign Manager, First Light will deliver vital fundraising activity in support of this capital campaign - working with colleagues to maximise fundraising opportunities, engage supporters and ensure the successful delivery of campaign events, communications and donor engagement activity.
Key responsibilities include to lead delivery of the First Light fundraising campaign to agreed objectives and timescales through the creation of fundraising materials and webpages and the delivery of a successful public fundraising campaign. The role will manage regular campaign communications for all stakeholders, co-lead on the organisation and delivery of a gala fundraising dinner in 2027 and coordinate major donor meetings and events for the campaign. There is also the opportunity to travel through the management of a fundraising visit to the USA in 2027.
The successful candidate will have demonstrable experience of planning and delivering events. They will have excellent organisational skills, with the ability to manage multiple tasks. They will also have excellent written and verbal communication skills, as well as strong teamworking skills, with the ability to build productive working relationships.
This is a full-time, fixed term role until 30 June 2028 in Band 5 - Management and Proficient Specialists. Core hours of work will be 36 hours per week, Monday to Friday between 9am - 5pm, with an additional hour to be agreed upon with management. Occasional evening and weekend working will be required to ensure the successful delivery of First Light campaign events.
Salary: £38,568 per annum.
Prospective candidates are encouraged to read the attached Job Description and Person Specification before applying.
Please be aware that we are unable to sponsor visas.
Please also note that due to our commitment to internal opportunities for current staff, internal candidates will be considered first for this role.
Interviews are pencilled in for the week commencing Monday 5th October.
Benefits
We offer:
• A generous pension scheme
• 22 days annual leave (rising to 25 after 1 year) plus bank holidays
• 40% discount in our cafés, 30% in our shops
• Interest-free loans (travel, bike, gym, learning)
• Free Life Assurance Scheme covering you for 2 times your annual salary
• Free entry to exhibitions at partner museums and galleries
• Flexible and hybrid working options
• A culture that celebrates individuality, collaboration, and innovation
To find out more, read a full list of our benefits.
EDI
Diversity and inclusion are integral to our work at Royal Museums Greenwich, as we are a museum for everyone. We want to foster a spirit of inclusion, collaborative working, innovation, and valuing people as individuals whose lives have been shaped by different experiences. Therefore, we welcome applications from everyone.
We actively work with Disability Confident scheme and ask that you let us know if there are any reasonable adjustments you need or things you would like us to know during the interview process, which may include being provided with the interview questions in advance, requiring a step free interview space, that you are eye-contact avoidant, or having the interview questions in a written format or additional time in timed tests, interviews or other assessment activities.
Discover amazing stories of the Sea, Space, History and Creativity



This is a unique and exciting opportunity for an experienced safeguarding professional to join GARAS, a leading immigration charity in Gloucestershire, and help shape the future of safeguarding practice across the organisation.
The successful candidate will hold both strategic and operational responsibility for safeguarding, leading on the management of safeguarding concerns and cases while developing GARAS's safeguarding framework, policies, procedures, training and quality assurance.
You will work closely with other members of the Senior Team, reporting regularly to trustees, and will act as the lead point of contact for staff and volunteer safety, mental health and trauma-related crisis management, while building key partnerships across the county to reduce risk.
This is an immensely rewarding role, working in a dynamic charity built on an ethos of care and inclusivity. We are looking for an exceptional individual, committed to going the extra mile and bringing expertise, confidence and compassion to safeguarding leadership within our organisation.
Due to the nature of the work, the role will be subject to an Enhanced DBS check.
Providing support to asylum seekers, refugees and certain other migrants
The client requests no contact from agencies or media sales.
Worcester Community Trust (WCT) is looking for a Director of Services to provide strategic and operational leadership for our community-based services. The postholder will be responsible for ensuring services are high quality, responsive to local need, financially sustainable and delivered in line with contractual, legal and organisational requirements.
The role will provide leadership and oversight to relevant Contract Managers, Team Leads and service teams, ensuring effective performance management, contract delivery, budget control, risk management, partnership working and continuous improvement. The postholder will contribute to WCT-wide strategy and work closely with the CEO, fellow Senior Leadership Team members and the Board of Trustees.
About Worcester Community Trust
Worcester Community Trust (WCT) is a registered charity that runs six community centres across Worcester, providing facilities and services for people of all ages. We aim to be at the heart of thriving communities — connecting people, building confidence, and empowering positive change.
Our services aim to increase feelings of wellbeing, reduce loneliness and isolation, offer specialist support for survivors of domestic violence, support people into training, education and employment and work with people to deliver local services especially for young people, families and older people.
Vision: To work with residents to build communities where people feel connected, supported and empowered
Mission: Bringing Communities Together by enabling the provision of services and activities for all.
Our values:
Key Areas of Responsibility
Strategic Leadership and Service Development
People Leadership and Management
Contract, Performance and Quality Management
Financial Management and Sustainability
Risk, Governance and Compliance
Partnerships and Representation
Safeguarding, Health & Safety and Organisational Responsibilities
For full details including a Person Specification, please download the Recruitment Pack here
What you get…
What we offer…
Representing the City
WCT is committed to equality of opportunity, fairness and inclusion, and to being representative of the communities we serve. We welcome applications from people with a wide range of backgrounds, perspectives and experiences.
To apply please visit our website.
Closing Date: Sunday 4th October 2026
To work with residents to build communities where people feel connected, supported and empowered
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Edinburgh Food Project and grow vital income to provide emergency food aid, support and advice to people in hardship, helping create an Edinburgh without poverty, where everyone has what they need to thrive.
As a Fundraising Officer at Edinburgh Food Project, you will play a key role in generating income, building supporter relationships and raising awareness of our work across Edinburgh.
This is a varied, hands-on fundraising role for an experienced fundraiser who can confidently work across corporate, community, individual and event fundraising, with a particular focus on developing individual and corporate income.
We’re looking for a well-rounded fundraiser to help grow income and supporter engagement across funding streams. You’ll build strong relationships, develop new fundraising opportunities, deliver engaging events and campaigns, and provide excellent supporter stewardship.
If you’re proactive, creative, relationship-focused and passionate about making a difference, we’d love to hear from you.
Edinburgh Food Project offers a range of benefits including generous annual leave, competitive salaries, flexible working, and training opportunities.
The client requests no contact from agencies or media sales.
Fire Safety Officer
Greater Manchester (Hybrid)
£44,000
We are working with a well-established housing provider to recruit an experienced Fire Safety Advisor to join their Fire Safety function.
This is an excellent opportunity for a fire safety professional to play a key role in maintaining and improving fire safety standards across a large residential property portfolio. You will provide practical advice, undertake inspections, monitor compliance activity and work closely with teams across the organisation to ensure actions are identified, understood and resolved.
The Role
You will support the wider fire safety function by:
About You
We are looking for a proactive fire safety professional who can demonstrate:
Apply
If you're an ambitious fire safety professional looking to make a lasting impact within a values-driven housing association, we'd love to hear from you.
For a confidential discussion and further information, please contact [email protected]
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an experienced fundraiser who enjoys building relationships and wants the opportunity to shape a role around your skills and experience?
We’re looking for a Corporate Partnerships Fundraiser to join Enham Trust and help grow our corporate fundraising. You will manage and develop our existing partnerships while also building new relationships and identifying opportunities to bring new supporters on board.
This is a role where you will have the opportunity to take ownership, bring your own ideas and help shape how our corporate fundraising develops.
What you will be doing
You’ll build and maintain relationships with our corporate partners, while also identifying new organisations and opportunities to grow our income. You’ll work closely with businesses to develop fundraising, sponsorship, volunteering and other ways they can support Enham Trust.
You’ll also:
There is plenty of scope for the role to develop, so we’re looking for someone who is confident working independently, takes ownership and happy to bring new ideas to the table.
About you
You’ll already have fundraising experience and understand how to build strong relationships with supporters and develop those relationships into fundraising opportunities. Corporate or partnership fundraising experience is important, as you’ll be managing existing relationships while also looking for new opportunities.
You will be responsible for growing income to support Enham Trust’s fundraising targets.
We’re looking for someone who is:
Experience of working within the disability sector would be useful but isn’t essential. Fundraising training and support will be available, so we’re looking for someone who has the right fundraising experience and wants to develop their career with us.
You will need to be based within or near Hampshire, as we’re looking for someone who can work from our Enham Trust office around 2 to 3 days a week. You’ll also need to be comfortable travelling to meet corporate partners and attend external meetings, so you’ll need a full UK driving licence and access to a vehicle for work purposes.
About Enham Trust
We are Enham! Together we have been making a difference to the lives of disabled people for over 100 years and we are looking forward to continuing this for the next 100 years! Together we explore opportunities with people so they can live the lives they choose by overcoming limitations and expanding possibilities. Through first class care, personal development, housing options, and employment, we support people to exercise individual choice and control in their lives.
We live by our values, TOGETHER we do amazing, we WOW people every day and we dare to be DIFFERENT!
Join us at Enham Trust and become part of a team that makes a real difference.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Interim Head of People
Specialist charity supporting vulnerable people across London
Salary: £55,000 FTE (pro rata for six months)
Contract: Fixed-term, six months
Location: London | Hybrid working (1 day per week in the London office)
We are partnering with a specialist charity delivering vital frontline services to vulnerable people. As the organisation continues to evolve and strengthen its services, we are seeking an experienced Interim Head of People to lead and develop its people function during a critical period of organisational growth and transformation.
Reporting to the Director of Finance & Governance and working closely with the CEO and Senior Leadership Team, you will provide both strategic and operational leadership across all areas of people management, organisational development, employee relations, workforce planning and culture.
This is a hands-on role, ideal for an experienced HR professional who can balance day-to-day operational delivery with longer-term organisational development priorities.
You must be available to start immediately.
About you
We are looking for a collaborative and credible senior HR leader with:
Significant experience leading a people function at senior management or Head of People level.
A strong track record of developing and implementing people strategies that support organisational objectives.
Experience advising senior leaders, Boards and executive teams on complex people matters.
Extensive experience managing employee relations, organisational change and workforce transformation programmes.
Strong workforce planning, organisational development and culture change experience.
Excellent leadership, stakeholder management and influencing skills.
Sound knowledge of UK employment law and HR best practice.
Experience using workforce data and people analytics to drive improvement.
The ability to operate strategically while remaining hands-on and delivery focused.
A commitment to fostering an inclusive, positive, and high-performing workplace culture.
To apply
Please send your CV to Alex Williams, Director of Not for Profit at Giving Back Recruitment.
Closing date: Tuesday 22 September 2026
Applications will be reviewed on a rolling basis, and early applications are strongly encouraged.
Placing Talent. Creating Impact. Giving Back



We are looking for an experienced safeguarding professional to join our Safeguarding Directorate. This role will provide excellent safeguarding support to Worcester Cathedral and the wider Diocese of Worcester. You will join a supportive and collaborative team in a role which will see you:
We are seeking a skilled, person-centred individual who:
If you would like to join a small and friendly team, who are passionate in their mission to promote safeguarding into the hearts and minds of those we serve, then we would love to hear from you.
Grow as Kingdom People, sharing the good news of Jesus’ love in Worcestershire & Dudley through churches that are growing in health and sustainability


The client requests no contact from agencies or media sales.
Assistant Services Director
We are seeking an experienced senior services leader to oversee high-quality homelessness and housing services across London and the South East.
Position: Assistant Services Director
Salary: £49,237 per annum
Location: London and South East
Hours: Full-time, 37.5 hours per week
Contract: 12-month fixed-term contract
Closing date: 21 September 2026
About the role
Depaul UK is looking for an experienced Assistant Services Director to provide senior operational leadership across a portfolio of homelessness and housing support services.
You will lead and develop Service and Pathway Managers, ensuring services are safe, effective, compliant and delivering excellent outcomes for young people and adults experiencing or at risk of homelessness.
Key responsibilities include:
· Leading high-performing services and management teams across London and the South East
· Ensuring excellent safeguarding practice and regulatory compliance
· Monitoring service quality, contracts, KPIs and performance
· Overseeing housing management, voids, arrears and rental income
· Ensuring accommodation meets health and safety requirements
· Managing relationships with commissioners, local authorities, landlords and other key stakeholders
· Supporting budget setting, monitoring and remedial action
· Leading mobilisation plans for new and changing services
· Coaching and developing managers and supporting workforce development
· Championing client involvement and co-production
· Deputising for the Area Director when required
About you
You will be an experienced operational leader with a strong track record of managing services, managers and performance.
You will have experience of contract management and compliance monitoring, alongside a good working knowledge of housing and homelessness issues. Experience of working with vulnerable people is essential.
You will be confident setting clear standards, developing high-performing teams and leading through change. You will also bring excellent communication, influencing and problem-solving skills, with the ability to build strong relationships with commissioners, partners and colleagues.
You will be self-motivated, resilient and comfortable balancing strategic priorities with the day-to-day demands of delivering high-quality services.
About Depaul UK
Depaul UK has been tackling homelessness since 1989. From its beginnings as a single housing project in North London, the charity has grown to provide accommodation, prevention and support services to thousands of marginalised young people across the UK.
Inspired by the values of St Vincent de Paul, Depaul UK believes in the intrinsic worth of every person and takes practical action to help people build brighter, more independent futures.
Benefits include 26 days' annual leave, increasing with service, pension contributions of up to 7%, tailored training and development, flexible working options where suitable, a cash health plan, Employee Assistance Programme with 24/7 GP access and a range of retail, travel and wellbeing discounts.
Other roles you may have experience of could include: Assistant Director of Services, Head of Services, Regional Head of Services, Regional Operations Manager, Head of Operations, Housing Services Manager, Homelessness Services Manager, Service Delivery Manager or Assistant Area Director.
Permanent | Full-time
Salary: £58,560 – £71,480 per annum
Hours: 35 per week
Location: Home-based with regular national travel
Job reference number: 1766
Help shape the future of Cranstoun’s services
Cranstoun is a social justice and harm reduction charity supporting and empowering people to live healthier and safer lives. Each year, we support more than 45,000 people through services including substance use, criminal justice, domestic abuse, housing and services for children and young people.
Following a successful five-year strategy and significant growth, we remain ambitious about the difference we can make. As we enter our next phase, we are investing in the leadership and operational capability needed to support our continued development. We are now recruiting an Assistant Directors of Service to join our senior management team.
This is a significant senior leadership role offering the opportunity to lead substantial service portfolios while helping shape how Cranstoun’s services are led and delivered across the organisation.
The role
Reporting to the Director of Operations, you will lead a substantial portfolio of complex commissioned services and senior operational managers.
You will lead eight services with nine direct reports, spanning substance use and services for children and young people. You will have clear accountability for ensuring services are safe, effective and well-led, with strong contractual performance, financial sustainability and positive outcomes for the people and communities we support.
You will provide operational grip and evidence-based assurance, strengthen safeguarding and management accountability, build effective relationships with commissioners and partners, and ensure risks and underperformance are identified, escalated and addressed early.
You will also work collectively with fellow senior operational leaders to embed a One Cranstoun approach, strengthening common standards, sharing learning, developing leadership capability and improving quality and resilience across our services.
What you will be accountable for
As an Assistant Director, you will take senior operational accountability for:
You will lead and develop senior operational managers, set clear expectations and create a culture in which support and accountability operate together.
You will also lead and contribute to service mobilisation, transformation, workforce planning and continuous improvement.
Who we are looking for
We are looking for established senior operational leaders with substantial experience leading complex commissioned services and geographically dispersed teams.
You will bring a strong track record of:
You will need to combine strategic leadership with operational pragmatism, understanding the detail when necessary while maintaining oversight of performance, risk, quality and sustainability across a complex portfolio.
Above all, we are looking for collaborative, credible and values-led leaders who can support and challenge in equal measure, build leadership capability and bring people together around common standards and organisational priorities.
Specialist experience
For this role, significant senior leadership experience within substance use services is essential, including experience of leading CQC-regulated provision and maintaining high standards of quality, safety and regulatory compliance.
You will also need a strong understanding of safeguarding and the governance required to deliver safe and effective services for children and young people. Direct operational experience of Children & Young People services would be valuable, but we are equally interested in candidates who can demonstrate strong safeguarding and CYP governance experience alongside substantial substance use leadership.
This permanent appointment offers the opportunity to provide long-term leadership to a significant portfolio and help shape the future development of Cranstoun’s services.
Be part of Cranstoun’s next chapter
Our successful five-year strategy has seen Cranstoun grow considerably, extending our reach and the range of services we provide. We remain ambitious and innovative, committed to developing services that respond to the changing needs of people and communities.
As we look to the future, we are investing in the leadership, operational capability and organisational infrastructure needed to support our continued development, strengthening operational governance, consistency and assurance across our services.
This role offers the opportunity to do more than manage established portfolios. You will help shape the future of our services and build an Operations Directorate characterised by high standards, clear accountability, collaboration and continuous improvement.
Find out more
Please refer to the accompanying recruitment pack for the full Job Description, Person Specification and details of the application process.
Please note: All posts are subject to an Enhanced DBS check.
How to Apply:
For more details and to apply, please visit our website via the apply button. Please quote the appropriate Job Ref in all correspondence.
Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage.
Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
Closing date: Sunday 20 September 2026.
We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.
Registered Charity No: 1061582
As the Director of People and Culture, you will provide strategic leadership across all aspects of People & Culture within the organisation. You will work closely with the CEO, Leadership Team, Governance Team and Board of Trustees to develop a positive, inclusive and people-focused culture, while ensuring effective recruitment, employee relations, learning and development, performance management and people policies across the organisation.
What you'll do
We endeavour to make sure that everyone with a mental health or emotional issue has somewhere to turn for advice and support.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
FUNDRAISING OFFICER
Are you a natural people person with a passion for building relationships and making things happen?
Do you enjoy bringing communities together, creating engaging events, and inspiring others to support a great cause?
This is an exciting opportunity to join Winchester Food & Basics Bank in a newly created role where you'll help shape the charity's fundraising future. As the face of community fundraising, you'll raise the charity's profile across Winchester, develop local partnerships, and create events that engage supporters and generate vital income.
We're looking for someone with energy, confidence and initiative. Attitude is just as important as experience. If you're a natural networker who enjoys meeting people and building connections, we'd love to hear from you.
What you'll do:
We'd love to hear from you if you:
Why join us?
If you're looking for a role where you can make your mark, grow community support and help transform lives, we'd love to hear from you.
If you feel you have relevant skills and experience, please submit your CV and supporting statement to Sandra Smith, Senior Consultant via the Charisma Charity Recruitment website.
Closing date for applications: 30th September
Please note that applications will be reviewed as they are received, we therefore encourage early applications as we may progress candidates to interview before the application deadline.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.
Citizens UK
Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.
Living Wage Foundation
The Living Wage movement began in 2001, after Citizens UK brought together communities in East London to discuss poverty and low pay. The campaign grew in momentum and soon required a mechanism to recognise employers who wanted to join the movement, which saw the establishment of the Living Wage Foundation in 2011.
Still part of Citizens UK today, the Living Wage Foundation (LWF) continues to work with community organisations to make sure the voices of both workers and businesses are part of the Living Wage movement. We now work with over 16,000 employers, benefitting over 490,000 people and winning over £4bn of better wages for people who need it most.
Citizens UK works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take the same deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty. As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies.
Purpose
At Citizens UK (CUK), our organisers and project staff work within communities to develop leaders, strengthen organisations, campaign for change and organise across difference. There are various project roles and operational, communication, finance and HR roles that support the organisation and project staff and organisers to deliver on this mission and work. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training.
Main Responsibilities
As the Data and Membership Officer for the Living Wage Foundation (LWF), you will play a pivotal role in supporting the smooth running of our internal processes and supporting our network of nearly 17,000 accredited Living Wage employers. Your responsibilities will span data management, customer service, finance administration, and team support. You will contribute to effective data management by supporting system updates, maintaining high-quality records on platforms such as Salesforce and ActOn, and generating reports for use by senior management.
Additionally, you will coordinate the administration and reconciliation of credit card payments and act as a liaison between the CUK Finance and LWF teams. In the area of customer service, you will manage our Employer support email inbox, respond to queries, and escalate complex issues as needed. You will also be responsible for updating internal systems, supporting merchandise and branding requests, and representing the Foundation in both written and verbal correspondence. Team support duties will include arranging logistics for team events, providing occasional administrative assistance to senior leadership, and ensuring internal handbooks and guidance remain current. Throughout all areas of your work, you will collaborate closely with colleagues across the LWF Team to ensure we meet the needs and expectations of our employer network and other key stakeholders.
Working as the Data and Membership Officer for the Living Wage Foundation, reporting to Senior Data and Insight Manager (LWF Operations and Insight team) your main responsibilities will include:
Project Management
Support LWF team with good data management, reviewing employer pipeline numbers, reporting to Senior Management Team (SMT) when there are issues or delays.
Clean employer data, escalating complex issues to relevant colleagues.
Support the Senior Data and Insight Manager to maintain high-quality data across our systems, including Salesforce (CRM) and ActOn (marketing email platform).
Support the Operations and Insight Team with testing and implementation of new systems and processes.
Learning and expertise
Keep internal handbooks and guidance up to date with ways of working practices, systems and policies, working with the LWF team to consider and implement improvements to make LWF an efficient and positive place of work.
Create and share basic reports from Salesforce for use by the team and SMT.
Communications
Represent the Living Wage Foundation coherently in writing and verbally.
Work collaboratively with the team and across Citizens UK to ensure that we are meeting the customer service expectations of our employer network and stakeholders.
Develop and manage external relationships
Manage our Accreditation Inbox, including responding to simple accreditation or form questions, and escalating more complex questions where necessary in a timely and helpful manner.
Update Moneypenny (LWF switchboard) on team changes, holidays etc. Receive and respond to general enquiries received through the switchboard.
Support on Employer Merchandise and branding requests where required, ensuring timely delivery and clear correspondence.
Develop and manage internal relationships
With Operations & Data Officer, support the LWF team to book items in and out of LWF merchandise library.
Arrange logistics for LWF all staff Away Day.
Provide Senior Leadership Team (SLT) with occasional administrative support including booking travel, rooms, and making purchases when necessary.
Income and resources
Coordinate the administration and reconciliation of credit card payments.
Liaise between CUK Finance team and LWF team, ensuring each team is updated on processes and working cross-team to ensure good communication.
Administration of LWF Away Day budget.
Contribute towards Citizens UK’s strategic objectives
Responsibility for delivering agreed areas of the Foundation’s work plan.
Work collaboratively with the LWF team and across Citizens UK to ensure that we are meeting the expectations of our network and stakeholders.
Display self-awareness of DEI issues and good practice, considering impact on direct reports and stakeholders.
Understand how your role contributes to the purpose of the Foundation and the core mission of Citizens UK.
Implement Citizens UK’s and the Foundation policies, procedures, and values in own work and that of the team.
Personal Specification
(D) Desirable, (E) Essential
Qualifications
Professional certification in project management, administration, finance (D)
Experience
Previous experience supporting data management and reporting, ideally using CRM systems such as Salesforce (E)
Prior experience in customer service or stakeholder engagement (E)
Experience working in a team-based office environment (E)
Experience in finance administration, including credit card administration and budget management (E)
Experience with cross-team liaison or project coordination (D)
Key skills and knowledge
Strong organisational skills with the ability to manage multiple tasks and meet deadlines (E)
Excellent written and verbal communication skills, with the ability to respond professionally to internal and external queries (E)
Proficiency in Microsoft Office and familiarity with CRM and data management systems (E)
Attention to detail and accuracy in handling financial and data-related tasks (E)
Ability to produce and analyse basic reports (E)
Understanding of confidentiality and data protection principles (E)
Personal qualities & values
A proactive self-starter, able to work independently and take initiative (E)
Collaborative and able to work effectively as part of a diverse team (E)
Flexible and adaptable, willing to support a range of operational needs (E)
Committed to the mission and values of the Living Wage Foundation and Citizens UK (E)
Willingness to learn new systems and processes, and to support continuous improvement (E)
Positive, professional attitude and commitment to high-quality service (E)
Interview date: 21-22 October 2026
We’re the movement at the heart of fairer, better work. Fair pay, secure hours & enough to live on in retirement.


