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Senior manager jobs in Birmingham
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Job description
About the role
An exciting opportunity has arisen for a motivated and detail-oriented Senior CRM Support Officer to join our dedicated CRM team, supporting our internal database system (CHIP).
Working within a small but influential team, you will act as the main point of contact for system users across the organisation, providing high-quality first and second-line support via multiple channels. You will troubleshoot issues, guide users, and work closely with IT, CRM and operational colleagues to resolve more complex system problems.
A key part of the role is helping users feel confident and capable when using CHIP effectively and in line with compliance requirements. This includes supporting onboarding and induction for new users, creating clear and accessible learning resources (such as user guides, knowledge base articles and video tutorials), and delivering briefings or drop-in sessions.
You will also contribute to continuous improvement by gathering user feedback, identifying trends, supporting system testing, and helping embed best practice across services to ensure accurate and reliable data use.
About you
We are looking for someone who can demonstrate:
- Good technical understanding of Microsoft Dynamics 365 and/or relational database systems
- Experience in a user support or customer-facing role
- Strong proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams)
- Ability to analyse information, troubleshoot issues, and propose solutions
- Excellent communication skills with the ability to explain technical information clearly
- Strong organisational skills and the ability to manage competing priorities
- Good understanding of data protection and GDPR
- High attention to detail and accuracy
What we offer (benefits)
We offer a supportive working environment with a strong focus on wellbeing, development, and work-life balance:
- 26 days annual leave, increasing to 30 days (plus bank holidays)
- Occupational sick pay (subject to qualifying period)
- Enhanced family-friendly leave pay
- Employee Assistance Programme
- Group stakeholder pension scheme
- Access to BHSF health cash plan
- Cycle to Work scheme
- Free parking at some office locations
- Learning and development opportunities
- Support and supervision from your line manager
Recruitment process
As part of shortlisting, candidates will complete a short online skills assessment aligned to the essential requirements of the role. This helps ensure a fair and consistent selection process. Full details will be provided to shortlisted candidates.
Safeguarding & recruitment
NYAS is committed to safeguarding children, young people, and adults at risk. All successful applicants will be subject to:
- Enhanced DBS check
- Reference checks
- Digital risk assessment
In accordance with UK immigration law, candidates must have the legal right to work in the UK.
About NYAS
NYAS (National Youth Advocacy Service) is a leading rights-based charity ensuring that children, young people, and adults are fully respected, represented, and supported in expressing their views and having their rights upheld.
We work with care-experienced individuals who often rely on statutory services and may be impacted by gaps in provision. Our advocacy and legal services help ensure their voices are heard and acted upon.
We are an inclusive employer committed to equality and diversity. We welcome applications from all individuals regardless of background. We are also a Disability Confident Employer, guaranteeing interviews to disabled applicants who meet the minimum criteria.
How to apply
To apply for this role, please visit our website and complete the online application form.
Please ensure you refer to the person specification within the job description and clearly demonstrate how you meet the required criteria in your application.
The job description and person specification are available on the vacancy page of our website.
We reserve the right to close this vacancy early if we receive a high volume of applications.
Organisation
NYAS
View profile
Registered Charity
101 - 500
Registered Charity
101 - 500
At NYAS, we listen to what children, young people and vulnerable adults want. We empower them to have their voices heard.
Posted on: 23 April 2026
Closing date: 17 May 2026 at 11:57
Tags: IT, CRM, Database Management
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East of England (Remote)
70.01 miles
£40000 - £45000 per year
Permanent
Job description
Salary: £40,000 - £45,000
Contract: Permanent
Location: Hybrid (Peterborough office 1 day per month)
Closing date: 29th April
Benefits: Flexible working policies, free gym membership at Peterborough office, life assurance
We have a great opportunity for a Senior Individual Giving Manager working for a national health charity dedicated to improving the lives of people and families affected by a serious, life limiting lung condition.
This is a fantastic opportunity for an experienced individual giving specialist to take real ownership of a growing programme, shaping strategy while remaining closely connected to delivery. The role offers the chance to lead data?led acquisition, develop meaningful donor journeys and embed inclusive, donor centred fundraising approaches within an ambitious organisation working to a new five year strategy.
As part of this exciting role, you will lead and grow the individual giving programme across regular giving, direct mail (digital and print), in memory giving and lottery activity. You will develop and deliver engaging multichannel campaigns, using insight and segmentation to improve acquisition, retention and lifetime value. Working collaboratively across the organisation, you will identify opportunities to introduce fundraising asks within wider engagement journeys, ensuring supporters feel valued, informed and inspired.
To be successful as the Senior Individual Giving Manager, you will need:
- Significant experience managing individual giving or direct marketing fundraising programmes
- Ability to monitor campaign performance and use data to inform decisions to achieve maximum impact
- Proven ability to use CRM systems and data insight
If you would like to discuss this role with us please email your CV to [email protected] or contact us and quote the reference 2953AJ
Interviews – virtual – 1st or 4th May
Second stage in person - 8th May or 11th
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.
Organisation
Posted on: 20 April 2026
Closing date: 29 April 2026 at 01:00
Job ref: MP232121CT2038-2953AJ
Tags: Fundraising, Direct / Supporters
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Alzheimers Society
Remote
£49,415 - £54,905 Per Annum
Permanent
Job description
About the opportunity
We’re looking for a Senior Corporate Planning Manager to join our Corporate Planning team within the Finance & Assurance directorate. This is a critical leadership role responsible for designing, leading, and embedding a brand-new corporate planning process that will help turn our ambitious strategy into action.
At Alzheimer’s Society, we are united by our mission to make a real difference to the lives of people affected by dementia. Within Finance & Assurance, our vision is to be the organisation’s single point of truth trusted partners and credible experts who enable meaningful impact.
In this role, you’ll lead the development of a high-quality corporate plan, aligning activity and financial planning through a “plan then fund” approach. You’ll work closely with senior leaders across the organisation, providing expert insight, driving collaboration, and ensuring planning processes are embedded effectively.
This is more than a planning role - you’ll act as a coach, facilitator, and strategic partner, helping colleagues build capability while shaping how planning is understood and delivered across the Society.
We’re looking for someone who lives our values: determined to make a difference, a trusted expert, committed to working better together, and showing genuine compassion.
About you:
You’re a strategic leader with a strong background in corporate planning, data analysis, and organisational change. You’re confident working with senior stakeholders and can influence, challenge, and support decision-making at the highest levels.
You bring a collaborative and coaching mindset, with the ability to guide and upskill others in planning processes. You’re comfortable navigating complexity, bringing together data, insight, and people to create clear, actionable plans.
You thrive in a fast-paced environment, are driven by continuous improvement, and are passionate about delivering high-quality outcomes that make a real impact. You\'ll have:
- Strong experience leading corporate or strategic planning processes within a complex organisation
- Proven ability to align financial and activity planning to support strategic delivery
- Experience analysing and interpreting complex data to provide insight for senior stakeholders
- Strong leadership and people management experience, with the ability to coach and develop others
- Excellent stakeholder engagement skills, with experience working at senior leadership level
- Experience designing tools, templates, and processes that enable effective planning
- Strong communication skills, with the ability to translate complex information into clear, engaging outputs
- A track record of driving continuous improvement and embedding new ways of working
What you’ll focus on:
- Leading the design and delivery of a new corporate planning process and end-to-end plan
- Aligning activity and financial planning through a “plan then fund” model
- Supporting the rollout of planning processes across the organisation and embedding change
- Managing corporate planning communications and reporting requirements
- Designing and delivering user-friendly tools, templates, and frameworks for planning
- Providing expert analysis of internal and external data to inform strategic decision-making
- Building strong relationships with senior stakeholders to drive engagement and collaboration Coaching and training colleagues to strengthen planning capability across the organisation
- Facilitating planning workshops with leaders and stakeholders
- Developing and maintaining a centre of excellence for corporate and operational planning
- Championing high standards, accountability, and continuous improvement across planning processes
- Leading and developing team members, fostering a high-performing, supportive culture
Are you ready to lead a transformational planning approach that will shape the future of our organisation and drive meaningful impact for those affected by dementia?
Important Dates
The deadline for applications is 28th April 2026
1st Interviews will take place across W/C 11th May 2026
2nd stage interviews will take place across W/C 18th May 2026
We’re looking for a Senior Corporate Planning Manager to join our Corporate Planning team within the Finance & Assurance directorate. This is a critical leadership role responsible for designing, leading, and embedding a brand-new corporate planning process that will help turn our ambitious strategy into action.
At Alzheimer’s Society, we are united by our mission to make a real difference to the lives of people affected by dementia. Within Finance & Assurance, our vision is to be the organisation’s single point of truth trusted partners and credible experts who enable meaningful impact.
In this role, you’ll lead the development of a high-quality corporate plan, aligning activity and financial planning through a “plan then fund” approach. You’ll work closely with senior leaders across the organisation, providing expert insight, driving collaboration, and ensuring planning processes are embedded effectively.
This is more than a planning role - you’ll act as a coach, facilitator, and strategic partner, helping colleagues build capability while shaping how planning is understood and delivered across the Society.
We’re looking for someone who lives our values: determined to make a difference, a trusted expert, committed to working better together, and showing genuine compassion.
About you:
You’re a strategic leader with a strong background in corporate planning, data analysis, and organisational change. You’re confident working with senior stakeholders and can influence, challenge, and support decision-making at the highest levels.
You bring a collaborative and coaching mindset, with the ability to guide and upskill others in planning processes. You’re comfortable navigating complexity, bringing together data, insight, and people to create clear, actionable plans.
You thrive in a fast-paced environment, are driven by continuous improvement, and are passionate about delivering high-quality outcomes that make a real impact. You\'ll have:
- Strong experience leading corporate or strategic planning processes within a complex organisation
- Proven ability to align financial and activity planning to support strategic delivery
- Experience analysing and interpreting complex data to provide insight for senior stakeholders
- Strong leadership and people management experience, with the ability to coach and develop others
- Excellent stakeholder engagement skills, with experience working at senior leadership level
- Experience designing tools, templates, and processes that enable effective planning
- Strong communication skills, with the ability to translate complex information into clear, engaging outputs
- A track record of driving continuous improvement and embedding new ways of working
What you’ll focus on:
- Leading the design and delivery of a new corporate planning process and end-to-end plan
- Aligning activity and financial planning through a “plan then fund” model
- Supporting the rollout of planning processes across the organisation and embedding change
- Managing corporate planning communications and reporting requirements
- Designing and delivering user-friendly tools, templates, and frameworks for planning
- Providing expert analysis of internal and external data to inform strategic decision-making
- Building strong relationships with senior stakeholders to drive engagement and collaboration Coaching and training colleagues to strengthen planning capability across the organisation
- Facilitating planning workshops with leaders and stakeholders
- Developing and maintaining a centre of excellence for corporate and operational planning
- Championing high standards, accountability, and continuous improvement across planning processes
- Leading and developing team members, fostering a high-performing, supportive culture
Are you ready to lead a transformational planning approach that will shape the future of our organisation and drive meaningful impact for those affected by dementia?
Important Dates
The deadline for applications is 28th April 2026
1st Interviews will take place across W/C 11th May 2026
2nd stage interviews will take place across W/C 18th May 2026
Posted on: 20 April 2026
Closing date: 28 April 2026 at 01:00
Job ref: 3734 (8319)
Tags: Project Management
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