Department: Communications and Engagement

Hours per week: 36.25 - open to discussions on flexible and part-time work

Interview date: week of 13 July

Contract Duration: 31/03/2021 - with possibility of extension

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

About us

It’s a really exciting time to be joining Citizens Advice. We’re working toward an ambitious vision, the Future of Advice, so we can help more people across a range of new and existing channels. Last year our website had 34.5 million visits and we helped 2.8 million people in person, by phone, email or web chat. We’re dedicated to finding innovative ways of solving people’s problems through digital content and services.

The arrival of Covid-19 has only made meeting our ambitions more urgent and important. Virtually overnight our service has shifted the way it delivers advice and guidance to millions of people across England and Wales. As the economic and social impact of the pandemic continue, Citizens Advice will be at the forefront of helping people navigate uncertainties. 

The role

This is a new role within the Communications and Engagement team, which sits at the heart of Citizens Advice. Reporting to the Director of Communications and Engagement, the Brand and Marketing Manager will be joining a high performing team responsible for engaging key audiences including 30,000 staff and volunteers and the general public with our work, using a range of channels across digital, events and print. This role will lead a team of 5 who work across digital communications and visual design, and lead important work on developing a clearer organisational brand and marketing strategy. 

We’re looking for a team leader with a strong background in brand strategy, digital communications and marketing, with exceptional judgement and excellent stakeholder management. You’ll be confident and comfortable working across a large organisation, and able to work collaboratively in a fast paced and creative team.

This is a pivotal role in one of the country’s most important organisations. As we ensure that people across England and Wales get the support they need at such a critical time, you’ll play an important part in helping the organisation innovate and deliver the best service for the people who come to us for help.

My client based in the West Midlands is looking to recruit a Senior Supported Housing Officer who will be leading a team of up to 10 scheme officers across various sites.

As the Team Leader, you will be carrying out a range of duties, some of which will be the following:

1.Proactively work with and influence external agencies in promoting the business of the schemes

2.To support the Housing service & Property service manager in the production of marketing and promotional programmes and information to customers and wider stakeholders

3.To support scheme managers to provide customer focused housing services.

4.To facilitate the implementation of the customer engagement framework in conjunction with scheme managers and housing officers under the direction of the Housing Services Manager.

5.To support the Housing Services Manager to increase the number of customers involved and satisfied with their ability to shape and influence services.

6.To deputise for the Housing Services Manager at meetings as and when required.

7.You will be responsible for: delivering performance targets and maintain awareness of current issues in housing, health, social care services for the needs of vulnerable people in order to share specialist knowledge and assist in business planning.

8.Aware of regulatory consumer standards.

The Senior Supported Housing Officer will be managing a team of support staff within the young peoples schemes and therefore would need previous experience of working within similar roles to ensure they hit the ground running.

This is a temporary role for around 3-4 months depending on the needs of the client.This may change accordingly and can be extended if needed.

You will be fully DBS checked and a driver with access to your own vehicle as you will be required to travel across all the schemes in certain areas of the West Midlands.

This role requires around 30-35 hours per week and you will be expected to respond to any calls during out of hours, therefore flexibility in working hours would be needed due to the nature of the service.

If you are available immediately, Have an up to date DBS, drive and have experience with sheltered schemes, please send your CV to [email protected] or contact 0121 685 8700 and ask to be put through to Haleema Farid as I am working remotely.

I look forward to your applications.

Your expert recruitment consultant is Haleema Farid, call today on 0121 685 8711 or email [email protected] Eden Brown Synergy is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Synergy is acting as an Employment Business in relation to this vacancy.

Director of Membership, Marketing and Communications

The Senior Management Team is seeking an experienced Director of Membership, Marketing and Communications to lead and manage the high performing Membership, Marketing and Communications functions and team over 12 months. They will provide leadership and direction across member and volunteer engagement, database management, media engagement, and marketing communications across digital and print media.

Director of Membership, Marketing and Communications Responsibilities:

This role will involve providing strategic oversight of the direction and delivery of high-quality marketing communications, upholding the reputation of the brand, and ensuring the office provides excellent communication and customer service to its members, volunteers and external audiences across digital and print media.

The post holder will work closely with the Senior Management Team, and wider office staff, alongside external contacts, professional body counterparts and a variety of suppliers to ensure a coordinated delivery of their strategic plan and annual business objectives.

Director of Membership, Marketing and Communications Requirements:

The post holder will have an excellent strategic membership and communications background with experience in identifying recruitment and retention opportunities or threats, delivering recruitment and retention campaigns, overseeing the quality of member services, and effectively managing membership, marketing and communication budgets.

About the company:

Our client is the only body in the UK representing the whole of the dietetic workforce. They are a trade union and professional body representing the professional, educational, public and workplace interests of their members. Founded in 1936, they are one of the oldest and most experienced dietetic organisations in the world.

Location: Based in central Birmingham, with national coverage and some flexible home working.

Job Type: Full Time, 12-month fixed-term maternity cover starting November 2020. We may also consider working flexibly, job share, or part-time.

Salary: £42,507 - £47,791 per annum (full time 36 hours per week).

Benefits: include good holiday package, flexible working policy, non-contributory healthcare benefits and a company pension scheme.

Deadline for applications: Friday 24 July 2020
Interview Date: Thursday 30th & Friday 31 July 2020

You may have experience of the following: Membership Communications Manager, Marketing Manager, Communications Manager, Sales and Marketing Manager, Membership Manager, Customer Relations Manager, Membership Engagement Manager, Strategic Membership, Communications, etc.

Ref: 93422

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We are recruiting a Senior Policy Researcher to join our Consumer and Public Services team. People who come to Citizens Advice for support are five times more likely to be in poverty. Our team tries to change policy by tackling practical problems that improve our clients’ financial health. In recent years, we've done this by:

• Helping reduce the bills paid by loyal and vulnerable customers in essential markets by £260m
• Persuading regulators to introduce a cap on certain high cost credit products, which have reduced costs by £60m
• Lobbied for the introduction of a ban on letting fees, which has saved renters £13m a month

Our team is now at the forefront of the organisation’s advocacy response to the coronavirus pandemic. Our organisation is unique. We directly help 2.7 million people to solve their problems each year. Through these interactions we see first hand, and in real time,  the problems faced by people across England and Wales. We spot emerging issues quickly, often even before government - a particularly crucial role we’re playing at the moment. This makes us uniquely placed to develop effective solutions and influence government, regulators and industry.

You’ll be joining the team at a challenging time for the people who come to us for support and will quickly be leading influential policy research projects that you’ll design to make an impact on government and other policymakers’ decisions.
You will have strong analytical and research skills and the drive to change policy, working with our world-class news and public affairs teams to ensure these changes happen. 

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Head of Finance Business Partnering & Strategic Finance - Grade 6 (Band A+)

Salary - £57,000 - £65,308 + £5,000 accountancy allowance

The Government Property Agency (GPA) was launched as an Executive Agency of the Cabinet Office in 2018. The GPA represents a step change in the way that Government property estate and assets are managed efficiently, by providing innovative and flexible solutions across the Government estate. Our core service is to support departments in business change and workforce transformation. The GPA is the place to be for UK's leading professionals in estates, commercial, project management and beyond.

The Government Property Agency is expected to grow exponentially over the first few years of its existence; this equates to transferring hundreds of assets (worth billions of pounds) onto its balance sheet from Government Departments, as well as gaining responsibility for the running of a large part of the central government office estate.

The Head of Finance Business Partnering & Strategic Finance is a key role within the Government Property Agency with responsibility for managing all Finance Business Partners and Management Accountants. The role is to provide 'real time' support, training and analysis, to be a trusted adviser and to add value that will assist in decision making. The role leads in strategic financial management in long term budgets, spending reviews, responses to Ministers and other ad hoc financial analysis.

The responsibilities of the Head of Finance Business Partnering & Strategic Finance will include

• Strategic level financial support to the GPA Chief Executive and Executive Directors
• Management of each Directorate's large and complex budgets, ensuring expenditure is with approved delegated limits, following GPA control processes, and in line with HMT's Managing Public Money and Consolidated Budgeting Guidance
• Management of future year financial planning including financial strategy, budget commentary, business cases and Spending Review plans
• Improve financial management by managing change and seeking out opportunities to lead/contribute to GPA and other cross-government initiatives outside of own role
• Take the lead in partnering Directors in decision support, budget reviews and financial reporting providing expert and influential advice
• Ensuring budget delegations are set and that spend is approved and properly carried out in year
• Ensure accurate accounting for transactions in the general ledger
• Identifying and reporting on financial risks and opportunities, providing succinct, clear commentary and insight

The post holder may be required to undertake additional responsibilities as expected in relation to the role and grade.

Key Skills & Experience

• CCAB qualified, or equivalent
• Strong knowledge and proven track record in finance business partnering in a complex environment
• Experience of leading a high-performing team
• Ability to communicate complex matters to a non-financial audience
• Ability to develop productive relationships and effective networks with stakeholders across government organisations

Desirable experience

• Experience in property and/ or project management

For more information, please apply using the link, or contact Katie Wilson-Smith or Stuart Thomson at our retained search agent, Robertson Bell.

The Diocese of Coventry is seeking to appoint a full time Programme Manager to help the Diocese deliver its ambitions for a culture change in making and growing new Disciples, and in developing a more mission focussed approach to the planning and deployment of Resources. This post reports to the Archdeacon Missioner and is based in Coventry.

The main responsibilities are:

• Provide focused activity in the short term by working with the Archdeacon Missioner and Diocesan secretary in the consultation, development work and preparation of an ambitious application for Strategic Development Funding for a Coventry /Nuneaton Church planting and community transformation programme.

• Provide leadership and programme management of the New Worshiping Communities /Church Planting Strategy implementation in line with the ‘Worshipping God, Making new disciples and transforming communities’ vision and strategy of the Diocese of Coventry.

• Develop a programme from initial set up through to successful delivery.Reporting to key stakeholders via the Bishops Strategy Integration Group.

The successful applicant will be educated to Degree level or equivalent, have a proven track record in project/programme management, experience of enabling change in organisations, be highly organised and have good IT skills, particularly MS Office.

A demonstrable understanding and commitment to the Mission of the Church of England, being called to proclaim afresh the Christian Faith in each generation is essential. It is therefore an Occupational Requirement (Schedule 9 part 1 of the Equality Act 2010) of this post to have a committed Christian faith. 

The Diocese of Coventry is committed to creating and sustaining a diverse and inclusive workforce which represents all aspects of the communities we are part of and welcomes all applications.  Applications are particularly welcome from Black, Asian and minority ethnic candidates, who are currently under-represented within our workforce.

Full job description and Person Specification are available from the Coventry Diocesan vacancy pages.

Please submit your CV with a detailed covering letter, addressing how you fit the requirements in the Person Specification.

Closing date for applications: Friday 17th July 2020

Interviews will take place at the Diocesan office: August 2020

Please send your CV and covering letter Simone King, HR Administrator, by either clicking the "apply" link or by posting to Cathedral & Diocesan Offices, 1 Hill Top, Coventry CV1 5AB.

The Government Property Agency (GPA) was launched as an Executive Agency of the Cabinet Office in 2018. The GPA represents a step change in the way that Government property estate and assets are managed efficiently, by providing innovative and flexible solutions across the Government estate. Our core service is to support departments in business change and workforce transformation. The GPA is the place to be for UK's leading professionals in estates, commercial, project management and beyond.

The Government Property Agency is expected to grow exponentially over the first few years of its existence; this equates to transferring hundreds of assets (worth billions of pounds) onto its balance sheet from Government Departments, as well as gaining responsibility for the running of a large part of the central government office estate.

The Commercial Management Accountant is responsible for the recording and reporting of Commercial costs in line with the Government Finance Functional Standard. The objectives are to ensure accurate property accounting, and accounting of expenditure and income including capturing of data relating to time, costs, billing and forecasting.

The post holder will contribute to GPA developing a culture of strong financial management.

The responsibilities of the Commercial Management Accountant will include

• Operate project accounting processes including capturing of data relating to time, costs, billing and forecasting
• Establish and maintain good relationships with asset management, commercial transactions and contracts and procurement teams and the wider GPA Finance function
• Develop and monitor financial plans for GPA's managed estate, including Commercial projects, and monitor performance against these plans
• Support the delivery of accurate financial data in a timely manner to enable effective decision making
• Promote continuous improvement by developing and improving project accounting processes and procedures
• Ensure correct financial governance and stewardship of projects and programmes
• Play an active role as a member of the wider finance team, contributing expertise in the development of strategies, proposals and work implementations

The post holder may be required to undertake additional responsibilities as expected in relation to the role and grade.

Key Skills & Experience

• CCAB part-qualified or equivalent would be a benefit, but not essential
• A good level of management accounting experience, preferably in a public sector environment
• Strong attention to detail and ability to analyse and interpret significant amounts of financial data
• Ability to communicate complex matters to a non-financial audience
• Ability to work well as part of a geographically dispersed project team
• Strong focus on delivering an excellent service to customers
• Strong organisational skills to meet deadlines in a fast paced environment
• Good experience of using Enterprise Resource Planning (ERP) systems
• Proficient using Microsoft Excel

For more information, please apply using the link, or contact Katie Wilson-Smith or Stuart Thomson at our retained search agent, Robertson Bell.

The Government Property Agency (GPA) was launched as an Executive Agency of the Cabinet Office in 2018. The GPA represents a step change in the way that Government property estate and assets are managed efficiently, by providing innovative and flexible solutions across the Government estate. Our core service is to support departments in business change and workforce transformation. The GPA is the place to be for UK's leading professionals in estates, commercial, project management and beyond.

The Government Property Agency is expected to grow exponentially over the first few years of its existence; this equates to transferring hundreds of assets (worth billions of pounds) onto its balance sheet from Government Departments, as well as gaining responsibility for the running of a large part of the central government office estate.

The Project Accountant is responsible for the recording and reporting of Capital Project costs in line with the Government Finance Functional Standard. The objectives are to ensure accurate project accounting, the creation and planning of projects and accounting of projects including capturing of data relating to time, costs, billing and forecasting

This post is part of the Finance Business Partnering team and will play a key role in supporting the delivery of the Regional Capital Projects Programme. Detailed forecasts are required for each project, with complex financial implications to reflect, and the post holder will ensure that these are accurate and regularly updated.

The post holder will contribute to GPA developing a culture of strong financial management.

The responsibilities of the Project Accountant will include

• Operate project accounting processes including capturing of data relating to time, costs, billing and forecasting
• Establish and maintain good relationships with project delivery teams and the wider GPA Finance function
• Develop financial plans for GPA's projects and programmes and monitor performance against these plans
• Maintain monthly financial forecasts and accruals, and support quarterly reviews of projects.
• Support the delivery of accurate project financial data in a timely manner to enable effective decision making
• Provide advice on financial treatment of project costs to project teams
• Promote continuous improvement by developing and improving project accounting processes and procedures
• Ensure correct financial governance and stewardship of projects and programmes
• Play an active role as a member of the wider finance team, contributing expertise in the development of strategies, proposals and work implementations

For more information, please apply using the link, or contact Katie Wilson-Smith or Stuart Thomson at our retained search agent, Robertson Bell.