Senior mental health information and advice worker jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Carers Bucks
At Carers Bucks we are committed to making a lasting and positive difference in the lives of unpaid carers across Buckinghamshire - from children as young as five to adults supporting loved ones through physical or mental illness, frailty, disability or addiction. We understand that caring can impact a person’s health, wellbeing and future opportunities and we are here to change that.
Our vision is that every unpaid carer in Buckinghamshire feels recognised, respected and supported in their role – so they can access the right support, at the right time, in a way that works for them – regardless of age, circumstance and cultural or socio-economic background.
Our team is at the heart of everything we do. We foster a positive, supportive working culture where wellbeing matters, and professional development is encouraged and celebrated.
Our values reflect our core principles and culture. They guide how we engage with service users and how we work as a team. We are
Kind
We understand the challenges carers face. With real compassion and empathy we are able to build confidence and resilience in both carers and colleagues.
Inclusive
We adapt our services to meet the diverse needs of all carers, making sure they feel seen, supported and empowered in their role.
Collaborative
We work together – with carers, partners and one another – to listen, learn and improve outcomes.
Innovative
We are curious to find better ways to support carers. We are open to new ideas and committed to improving what we do.
Reliable
We are informed, trustworthy and confidential. We do what we say we will - every time.
As a trusted local charity with over 20 years’ experience, we are continually evolving to meet carer’s needs and improve access to support. This new role is part of that process.
About the Role
In this newly created role, you will work directly with the CEO, providing oversight and direction to Team Leaders to ensure that services operate effectively and meet contractual requirements. You will be passionate about making a difference to the lives of unpaid carers in Buckinghamshire, with the ability to make an impact quickly. You’ll bring proven hands-on experience in a similar role working with a team to establish effective and innovative ways to deliver services.
Main Responsibilities
1. Strategic and Operational Leadership
· Hold overall accountability for service performance and quality, working through the Adult, Young and Hospital Carers Team Leaders who lead day-to-day operations
· Ensure alignment with our strategic priorities and our commissioned outcomes.
· Contribute as an active member of the Senior Management Team, supporting organisational strategy, planning and delivery.
· Ensure that all carer services operate cohesively, with smooth transitions between age groups and consistent quality standards.
· Use data and feedback to drive service improvement and innovation.
2. Service Delivery and Quality
· Oversee the effective management of the Adult, Young, Young Adult and Hospital teams.
· Embed a culture of high performance, reflective practice and continuous learning.
· Ensure strong safeguarding practices are central in all services
· Ensure systems are used consistently for case management, data recording and reporting.
· Work with the Diverse Communities Worker and other leads to ensure services are inclusive, culturally sensitive and responsive to the needs of underrepresented groups
· Oversee the effective involvement of volunteers within carer services, working with the Volunteer Manager to ensure they are well-supported, trained and valued as integral members of the team.
3. People Leadership and Team Development
· Foster collaboration and a supportive team culture built on the Carers Bucks values.
· Line-manage and support the three Team Leads, ensuring clarity of priorities, effective supervision and professional growth.
· Support wellbeing, resilience and a sense of shared purpose across teams.
4. Safeguarding
· Act as Designated Safeguarding Lead (DSL) for Carers Bucks, providing advice and guidance to staff on safeguarding issues, ensuring compliance with policy and statutory requirements, and escalating concerns appropriately.
· Maintain oversight of all safeguarding cases across the organisation and support Team Leaders in their DDSL responsibilities.
5. Partnership and Representation
· Provide strategic coordination across thematic leads (Diverse Communities, Hospitals, Volunteers) to ensure alignment and shared priorities across services
· Represent Carers Bucks strategically with partners across social care, education and health.
· Support the CEO in relationships with commissioners, primary and secondary care, schools and VCSE partners to enhance identification and referral of carers.
· Champion the voice of carers of all ages through partnership boards, networks and other forums.
6. Performance, Impact and Reporting
· Monitor performance against contract outcomes, KPIs and quality standards.
· Work with our Data Lead to ensure accurate reporting and a strong evidence base for our work.
· Analyse trends and learning to inform service design and improvement.
· Contribute to quarterly and annual reports for commissioners and trustees.
· Provide effective feedback upwards to the CEO.
7. Organisational Contribution
· Contribute to strategic planning, risk management and organisational development.
· Represent Carers Bucks at events, conference and key campaigns
· Lead on the co-design of new approaches, including digital and preventative models.
· Stay abreast of local and national developments in carers’ policy and practice.
· Undertake other duties as reasonably required by the Chief Executive.
Personal Attributes, Skills and Experience
Essential Experience or Qualifications
- Proven experience of operating at a similar level, leading a services team in the charity sector.
- Proven ability to lead, motivate and develop teams to achieve shared goals.
- Proven ability to quickly make an impact.
- Experience of delivering training or presentations to external audiences.
- Experience of report writing and using data to inform decisions.
- Proven experience of a commitment to Diversity and Inclusion.
- Experience of safeguarding principles for both adults and children and experience in applying them.
- A full UK driving licence and or access to own transport.
Desired Experience or Qualifications (not compulsory)
- Previous experience of working with carers, health and social care professionals.
Essential Skills / Knowledge
- Strategic thinker, able to translate organisational priorities into clear operational plans.
- Confident decision-maker who can balance compassion with accountability.
- Skilled at managing change and fostering a culture of learning and improvement.
- Strong time and project management skills, able to balance competing demands.
- Excellent written, verbal and listening skills, with the ability to adapt communication to different audiences.
- Good general level of IT skills.
- Confident and persuasive when engaging with professionals across health, education, and social care.
- The ability to represent Carers Bucks positively and credibly at a senior and strategic level.
- Skilled in building and maintaining productive partnerships and networks.
- Understanding of equality, diversity and inclusion, and how to embed this in service design and delivery.
- Confident using data and outcomes measures to monitor impact and inform service development.
- Confident with figures.
Desirable skill / knowledge
- Well-informed about carers’ rights, challenges and available resources.
- Awareness of developments in health, education and social care policy, and their implications for carers.
Personal Attributes
- Empathic, approachable and emotionally intelligent.
- Self-starter who is organised, proactive and solution focused.
- Calm under pressure, able to prioritise and make sound judgements.
- Collaborative and team-oriented, with a positive “can-do” attitude.
- Committed to the values and ethos of Carers Bucks and to supporting carers’ wellbeing.
- A willingness to actively participate in training and development opportunities.
- Ability to work flexible hours, occasional evening/weekend work as required.
Why join us?
We have recently published our one-year strategy, guiding us through the next phase of our development.
By joining our team, you will:
- Play a key role in shaping our future: You will support the CEO and guide the team as we enter our retender.
- Make a lasting impact: Your work will directly support unpaid Carers of all ages, enabling them to access the right support, at the right time, in a way that works for them.
- Be part of a supportive, passionate team. You will work with dedicated colleagues who are committed to making a difference and supporting one another.
If you are seeking a role where your contributions are recognised, your work drives real impact and you can help shape something meaningful, we would love to connect with you.
Employee Benefits Include:
· 25 days annual leave + Bank Holidays (increases with length of service)
· 3x Christmas Closure Days
· Up to 5 days paid Carers Leave
· Regular training and development opportunities
Diversity and Inclusion
We want our services to be representative of the community we serve. We are proud of the diversity within Buckinghamshire and particularly welcome applications from underrepresented groups.
How to apply
Please submit a CV and covering letter via our online portal. Successful candidates will be invited to a first interview by 24th November 2025.
We are committed to being an inclusive employer. If you require any adjustments to the interview process or would like to discuss your access needs in advance, please let us know by emailing us (email address can be found on application portal) - we will do our best to accommodate you.
Registered Charity
21 - 50
At Carers Bucks we are committed to making a lasting and positive difference in the lives of unpaid carers across Buckinghamshire.
Thank you!
About us
The Lucy Faithfull Foundation (LFF) is a UK-wide charity that exists to prevent child sexual abuse and exploitation. We’re here for everyone who needs us. We protect children by working with people who pose a risk and diverting them from causing harm. We support individuals and families who have been affected by abuse. And we help professionals who work with families to create safer environments for children through delivering risk assessments, interventions, training and consultancy. We run the confidential Stop It Now helpline and Shore, a website and chat service for teenagers.
About the role and you
We are recruiting for a skilled and experienced manager to join the Helpline team. You will support the Head of Stop It Now, working alongside our Helpline Managers and Child Sexual Abuse Prevention Manager in the day to day running of the helpline and provide support and advice to Helpline Advisors. You will have direct client contact via telephone, a secure message service and online chat. You will also support with the training of staff and promotion of the work of the helpline.
This is a highly rewarding role within a friendly, supportive and hardworking team which is committed to keeping children safe from harm.
You will have experience in working directly with one or more of our key target groups: - for example adults and/or children and young people who have sexually harmful behaviours, or child victims of sexual abuse, or family members of these individuals. Our ideal candidate will be an energetic professional, who is proactive and outcome focused with exceptional communication and relationship skills. You will be able to evidence a successful track record of working with individuals and families impacted by child sexual abuse. You will be able to demonstrate confidence in translating the charity’s mission into direct child protection practice and equipping other professionals in tackling child sexual abuse.
Key attributes we are seeking include:
- A confident manager with good staff supervision and support skills, and an enthusiasm for supporting colleagues to work within organisational guidelines as well as to develop new skills
- An ability to provide confidential advice to callers through the Stop It Now helpline, including abusers/potential abusers; friends and family of abusers/potential abusers; parents worried about the sexual interests and behaviour of their children
- A team player working with colleagues to prevent child sexual abuse
- Confidence and good ability in the use of modern technologies for effective discharge of many day to day tasks
- Maintaining effective records in line with charity policy and practice
- A flexible approach with an ability to network with internal and external colleagues to ensure deadlines are met and quality work is delivered
- Skills in delivering training to groups of professionals
For a more detailed job description, please request a job pack.
What you’ll get from us
We offer the following benefits:
- Hybrid working (with a minimum of 2 days in the office per week; we ask for 3 days in the office per week for the first month)
- NEST pension
- 33 days’ annual leave rising to 38 days (inclusive of statutory bank holidays following qualifying period)
- Up to 5 days’ learning and development per year
- Flu jabs & eye tests
- Season ticket loans
- Charity discounts
- Employee assistance programme
- Option of private healthcare with Benenden
How to apply
We really welcome informal conversations with prospective candidates about the role and the charity in advance of the deadline.
To apply, please download the job pack and return your completed documents by Tuesday 25th November. In person interviews are scheduled to take place on Wednesday 10th December for shortlisted candidates.
If you have not been contacted within 2 weeks of the closing date you have been unsuccessful with your application. Please note the successful candidate will be required to undergo a DBS check for this position.
#helpline #manager #helplinemanager #telephone #chat #support #advice
Registered Charity
101 - 500
To prevent child sexual abuse and exploitation
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Assessment Centre: 10:00am - 3:00pm on 03/12 in our Glasgow Centre
Can you see yourself creating and nurturing a network of informed and engaged volunteers? Imagine being their main go-to for info and guidance on their volunteer journey. Can you connect with these awesome people and help them shine?
Are you excited about providing volunteers with consistently stellar service that inspires them to make a real difference in young people's lives, and are you ready to empower them for incredibly positive outcomes? Picture yourself leading and supporting a group of volunteers. You'll use our CRM (Customer Relationship Management) and your connections with fellow team members to link up with opportunities that support young people and our programmes. Can you make those connections click?
We're all about keeping things in tip-top shape, so can you dive into the details and keep things running smoothly, like accurately tracking, recording, and keeping tabs on volunteer activity? And can you encourage volunteers to do their part by keeping our systems up to scratch, ensuring we're always on the ball with core vetting and training requirements?
As well as the serious stuff, we're big on showing love to our volunteers! Our volunteers are exceptional individuals driven by a deep passion to ensure the success of the young people they mentor. You'll collaborate with volunteers from various backgrounds, each bringing a rich tapestry of skills to support a young person's journey. How about hosting some memory-making events and sharing reports that highlight their fantastic contributions? Are you game to give them the spotlight they deserve? Collaboration turns dreams into reality; you will work closely with colleagues, delivery partners, and external stakeholders to enhance volunteer opportunities and strengthen our volunteer network.
At The Trust, we're strong advocates for fostering an inclusive workplace, and it would be fantastic if you shared that passion too. We hope you’ll encourage positive action and change while supporting volunteers from all walks of life.
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Youth Development Leads?
Last year, we helped more than 40,000 Young People, with every three in four moving into a positive outcome for either work, education or training. Youth Development Leads play a crucial role in supporting young people, no matter the young person's background or current circumstances, to fulfil their full potential. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Youth Development Leads!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Unless the location of the role is remote, the Youth Development Lead role requires a combination of office days and working from home.
- You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- Cycle-to-Work Scheme
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
Registered Charity
More than 1000
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Assessment Centre: 10:00am - 3:00pm on 03/12 in our Glasgow Centre
Are you a passionate advocate for 18–30-year-old entrepreneurs? Do you have what it takes to help them bring their business dreams to life? The King's Trust is calling for someone just like you to join our dynamic team and make a real impact.
At The King's Trust, we're on a mission to empower young people and foster the next generation of business leaders. We believe in turning dreams into reality and providing unwavering support to young entrepreneurs.
As a Youth Development Lead – Enterprise, your mission is to be the driving force behind young entrepreneurs' success stories. The Enterprise programme’s aim is to support young people interested in self-employment to explore and test their ideas, write business plans and start their own businesses or achieve alternative outcomes in education, training, volunteering or work.
You'll be the guiding light for a caseload of young people, helping them successfully launch their business ideas and work towards those vital business start targets.
Crafting robust and viable business plans will be your forte. Cash flow forecasts, personal survival budgets, and sector-specific insights are all part of your toolkit. Plus, your knack for providing positive and constructive feedback will help these ideas flourish. Funding applications? You've got it covered!
Attention to detail is your superpower and you’ll be passionate about inspiring change. At The Trust, we're strong advocates for fostering an inclusive workplace, and it would be fantastic if you share that passion too.
This is more than just a job—it's an opportunity to change lives, including your own.
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Youth Development Leads?
Last year, we helped more than 40,000 Young People, with every three in four moving into a positive outcome for either work, education or training. Youth Development Leads play a crucial role in supporting young people, no matter the young person's background or current circumstances, to fulfil their full potential. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Youth Development Leads!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Unless the location of the role is remote, the Youth Development Lead role requires a combination of office days and working from home.
- You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- Cycle-to-Work Scheme
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
Registered Charity
More than 1000
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.