Senior partnerships manager jobs

Do you have a heart to see positive change in the lives of people who are trying to make a new start in the community after prison, and a genuine belief in their ability to make such changes?  Do you have experience of working in a prison environment?

South West Community Chaplaincy (SWCC) aims to provide effective care and community support for people as they leave prison and re-integrate back into the locality, within the counties of Devon, Cornwall and West Somerset.  This includes mentoring, practical support and signposting to assist the integration of ex-prisoners into their communities, in collaboration with other professionals.

We are actively seeking to strengthen our team of Community Chaplains and specifically to appoint a new Community Chaplain in Cornwall, to work with people in the community after they have served a sentence.  The role is also a strategic one, in that it will involve extending the network of support in the county, through the development of support hubs with other service providers.

There is a Genuine Occupational Requirement (GOR) under the Equality Act 2010 for applicants to actively embrace the Christian faith ethos and values of SWCC, and to be able to promote an environment where people of all faiths, and people of none, can work together for the transformation of lives and communities.  The successful applicant will have the ability to build positive relationships with a wide range of people, from aged 15 to 80!  Flexible Homeworking is possible by agreement.  The role entails a significant amount of travel, and some occasional weekend and evening work will be involved.

HOMES FOR WELLS is looking for a dynamic new Chief Executive to lead our organisation into the next phase. As a small local Housing Association in the beautiful town of Wells-next-the-Sea we house local key workers in affordable rented accommodation.

We are a Charitable Community Benefit Society, a RSL and a CLT. We have a board of volunteers and two part time staff – a Chief Executive and an Administrator.

We are seeking a new Chief Executive to be responsible for the day to day running of the organisation which currently manages around 30 properties.

The successful applicant will have housing and management experience, good IT skills and a positive outlook.

This is a 3 day a week position, but we can be flexible, and we expect you to be too.  Some evenings will be required.

Salary according to experience but we will pay up to £50,000 full time equivalent.

About You

We’re looking for a dynamic person with drive, energy and enthusiasm.

You will have a track record of leading and managing and will have experience of housing associations and their governance. 

 You will be confident in working with local government officials, other stakeholders and tenants. 

As well as an understanding of the law relating to residential tenancies you will have strong numeracy and literacy skills and experience of providing financial reports. You will be skilled and experienced in partnership working and in facilitating the best performance in others, partners and contractors alike.

You will enjoy getting the job done and be used to dealing with multiple priorities at one time as well as spotting new opportunities to raise the profile of our cause.

The Role 

The role is 3 days per week ideally Tuesday, Wednesday and Thursday with some flexibility for different hours subject to proper support for the Administrator.  Some evenings and weekend working will be required including monthly board meetings, HFW events and meetings at times convenient to Tenants.

The role is based at our office in Wells next the Sea and reports to the Chair.

Closing date for applications is May 11th 2025.
 

Package Description:

Are you a fundraiser excited to explore your creative side? Are you passionate about digital retail and sustainability? Are you looking for your next challenge with a charitable organisation?

Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: To champion the rights, needs and ambitions of the people we support - they are at the heart of everything we do. We stand by them and we work together for change.

Fundraiser (digital retail)

We are looking for a fundraiser specialising in digital retail to support children and adult social care services.

Hours:       37.5 hours per week (some evenings and weekends)

Salary:      £34,653 - £38,388 (biennial increments)

Location:   Central Office, Cheadle, Stockport 

Accountable to the Senior Fundraiser and Head of Fundraising to drive fundraising activities and support children and adult social care services, you will contribute to the growth of the organisation by delivering the aims set out in the Together Trust’s strategic plan, fundraising strategy and budgeting process including monitoring income and expenditure for key events and activities. 

Responsibilities:

• Manage online retail platforms like Vinted, Depop, eBay, and Shopify, organise pop-up shops, and grow merchandise sales.
• Be an ambassador for our cause, manage volunteers and work experience students ensuring a mutually beneficial volunteering experience with our online shops. 
• Manage personal target related to certain key performance indicators.
• Monitor and report on progress against financial targets and KPIs to an agreed timescale.
• Act as an effective ambassador for the Together Trust at meetings and events, including making presentations or speeches of thanks in accordance with brand guidelines.
• Liaise with the communications team to develop engaging web, digital and print materials to facilitate corporate supporter acquisition and retention in line with brand guidelines.
• Support colleagues with their income streams – this could include, corporate partnerships, events, community fundraising, etc. where needed.

About you:

We are looking for someone who has;

• An undergraduate degree in a related field or NVQ Level 3 or 4 in a related field. 
• Proven experience of achieving financial targets with a fundraising or sales environment.
• Experience in public speaking and delivering presentations.
• Experience of managing and developing effective use of data bases and/or donor management systems.
• Ability to prioritise work, meet deadlines and targets, set and work to budgets and to use own initiative.
• Good IT skills including Microsoft packages, databases, digital channels, Canva.
• Knowledge of how to motivate and retain volunteers and supporters.
• Knowledge of how to manage donors and funders effectively.
• Up to date knowledge of fundraising techniques and legislation e.g. charity law, taxation, health & safety, GDPR.
• Passionate about digital retail and sustainability.

Benefits

• Annual Leave 27-day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years
• Generous pension scheme and death in service benefit, up to 7% company pension contributions initially rising with length of service and up to 6 x basic salary death in service benefit.
• Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
• Cycle to work scheme
• Eligibility to apply for Blue Light card
• Proud to be a real living wage employer
• Refer a friend scheme, be rewarded for recommending a friend to work with us
• Comprehensive training and development opportunities, including apprenticeship qualifications
• Long service awards including cash gifts and extra holiday.
• Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session in person or online
• Access to our Employee Assistance Programme for you and adults at your home.

Alongside an incredible team of like-minded peers, you’ll be working behind-the-scenes to support our staff, volunteers, families, and supporters. You will be helping our work happen across the charity; enabling us to care for and champion the rights, needs and ambitions of the people we support.

Apply now and start your journey with us!

Together Trust has committed to paying all staff a significantly higher wage than the government minimum. By officially registering as a Living Wage employer, we are showing our commitment to our employees, now and in the future.

We may remove this advert should we find the successful candidates prior to the closing date therefore early applications are encouraged.

We welcome applications from those with a right to work in the UK. We do not currently sponsor overseas staff.

Applications are very welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socio-economic background. We are committed to making reasonable adjustments for disabled people. We positively encourage applications from those with lived experience. 

If there is any part of your lived experience you want to keep confidential in some way please talk to the Recruitment or HR shared service teams and we will do what we can to support you

Youth Worker

Do you want to work for a vibrant and established, award-winning civil society organisation with a national profile?

We are looking for a Youth worker to join this innovative, brave and creative team.

Position: Youth worker

Location: Delivery based in Wakefield and Bradford Traveller sites/community centre. Office based across both locations and Leeds.

Hours: 28 hours per week

Salary: Grade 3 SCP 8 £23,864- £24,829 (with a pay award pending of minimum 7% in May 25)

Contract: 12 months with the intention to extend (subject to funding) 

Benefits: The provision of workplace wellbeing support and activities, hybrid working where the role allows, flexible working and a range of family friendly policies and free parking.

Closing Date: Friday 16th May 2025 at 5pm

Interview Date: Tuesday 20th May 2025

The Role

You will be a part of the youth service working on the local council sites and a community centre in Wakefield and Bradford, where you will build trusted relationships with young members (age range 5 to 17). Working with families living on site, with some engagement (outreach) of young people living on yards, in houses and potentially roadside. You will get to know them, their goals, talents and challenges and together with them, you will build an ongoing programme of activities.

The youth work programme through weekly group work and regular 1-1 sessions, covers such key issues and topics such as mental health, education, relationships, staying safe, human rights and future hopes. The sessions are planned around building key core skills such as building confidence, leadership and team building skills, positive communication and joint decision making.

The youth service supports young people to be less isolated, have better connections to opportunities, have greater pride and the opportunity to celebrate their ethnicity and pride. Developing partnerships with organisations who can bring their projects to our young people and support them to access opportunities off site.

About You

You will be confident to work in a busy, fast paced, community facing environment that is committed to person-centred working, with active listening skills and an empathetic approach.  You will be resilient and adaptable, and enjoy working in a role with competing priorities and deadlines.

Knowledge and experience;

• Have at least 2 years experience of working with young people, either as an employee, volunteer. 
• Have experience of delivering group work for children and young. (Co-production and involving young people in session design and delivery) 
• Have some experience in keeping records and designing session plans. 
• Good working knowledge and understanding of safeguarding principles, policies and procedures 
• Have skills in building trusted relationships and developing children and young peoples strengths

PLEASE NOTE: CV’s will not be accepted for this role, you will be redirected through to the charity’s website where you will need to complete their application form

About the Organisation

You will be joining a vibrant and brave grassroots organisation led by Gypsy and Traveller people in West Yorkshire. This is an established and award-winning civil society organisation with a national profile.  Recognised as being innovative, brave and creative.  The overall aim of the charity is to improve the quality of life for Gypsies and Travellers through addressing inequalities in homes, health, education, and employment, financial and social inclusion. There are a number of community-facing and strategic projects to achieve aims including advocacy, community development and youth work.

Other roles you may have experience include Youth, Youth Work, Senior Youth Worker, Junior Youth Worker, Family Support Worker, Child Support Worker, Youth Support Worker, Youth Intervention Officer, Youth Officer. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The Mental Health Foundation is recruiting for a Research Officer to support our team in Scotland.

Deadline: 5pm on Friday 16th May
Location: Glasgow
Salary: Starting salary £31,350
Hours: Full-time, 32 hours per week (as part of our 32-hour week pilot and may revert to 35 hours after July 2025)
Contract type: This is a fixed-term role for 18 months

This is an exciting opportunity to design and implement impactful research and evaluation projects. You will collaborate with internal teams and external partners to collect and analyse data, ensuring that our work is informed by lived experience and reflects the diverse needs of the communities we serve.

What does the role involve?​​

• Lead and support research projects, including quantitative and qualitative data collection and analysis.
• Produce high-quality reports, presentations, and academic publications to share findings with varied audiences.
• Conduct systematic and pragmatic evidence reviews to inform our initiatives.
• Collaborate with colleagues in communications and policy to ensure our research drives meaningful impact.
• Represent the Mental Health Foundation at events to promote our research and vision.

What skills, knowledge and experience are we looking for?​

• A degree or relevant equivalent in a relevant field with substantial research elements, or equivalent experience.
• Demonstrable skills in both qualitative and quantitative research methods.
• Proven ability to manage research projects and deliver results on time and to budget.
• Strong communication skills to present complex concepts to diverse audiences.
• Commitment to ethical research practices and inclusivity, with a focus on addressing inequality and adversity.

Safeguarding is Everyone’s business – Mental Health Foundation is committed to safeguarding and promoting the wellbeing of all its beneficiaries, those who surround them, its staff, volunteers, and anyone else who comes into contact with its services and expects all trustees, staff, and volunteers to share this commitment. The successful applicant will be subject to appropriate vetting procedures (proof of eligibility to work in the UK, proof of residency and satisfactory employment screening, including a Disclosure check and two most recent references) along with 3-year renewals of Disclosure checks.

We are unable to provide sponsorship for this post, you must be able to demonstrate your eligibility to work in the UK.

About us

Since 1949, the Mental Health Foundation has been the UK’s leading charity for everyone’s mental health.

Our vision is for a world with good mental health for all. With prevention at the heart of what we do, we aim to find and address the sources of mental health problems so that people and communities can thrive.

We will drive change towards a mentally healthy society for all, and support communities, families and individuals to live mentally healthier lives, with a particular focus on those at greatest risk.

The Foundation is the home of Mental Health Awareness Week.

How to apply

If you think your skills match and you’d like to be part of a dynamic and growing organisation, please complete and submit your application form by clicking 'Redirect to recruiter'. Please note that all sections of the application form should be completed as CVs alone will not be accepted. Applications will close at 5pm on Friday 16th May and we are unable to accept late applications. Interviews are planned for Monday 2nd June.

We believe our people should represent the communities, organisations and individuals we work with. Diversity and inclusion is a strategic priority for us as an employer and mental health charity, and we are proud to be signatories of the Business in the Community Race at Work Charter and the Disability Confident Committed Scheme. Applications from under-represented sections of the community are actively encouraged.

If you have a disability, require any additional support or have any questions regarding the role, please contact us. We make reasonable adjustments throughout the recruitment process and during employment. Disabled candidates who meet all the essential person specification criteria will be offered an interview. Therefore, please do ensure you tick the relevant box on the application form and clearly indicate in your application/covering letter if you consider yourself to meet the requirements of the Equality Act 2010 / Disability Discrimination Act 1995.

We are currently operating mostly digital recruitment (including interviews via video conferencing). We have moved to a hybrid working model of a minimum of 2 days per week in the office and the rest working from home for full time staff, pro rata for part time staff.

We look forward to hearing from you!

The Bone Cancer Research Trust launched a dedicated Support Service in 2019, in response to feedback from our community. Over the last 5 years, the Service has seen a significant increase in reach. We are now at a crucial stage, after conducting a comprehensive review of our Support Service and are now looking for an exceptional, dedicated and enthusiastic leader to drive the implementation of findings and recommendations, ensuring everyone affected by primary bone cancer become aware of, access and trust our portfolio of services and information resources.

The successful candidate will bring our current Support Service and Health Information functions together, to form a cohesive and comprehensive Support and Information Service also and will develop a framework to monitor the impact of this Service, ensuring that the needs of the primary bone cancer community remain at the heart of the Service.

The successful candidate will be a natural relationship builder, forming excellent relationships with both patients and healthcare professionals. They will have excellent organisational skills and will be a confident and compassionate leader.

Detention Action is a small organisation with a big impact. Since 1993, we have worked to improve the welfare of people in detention centres and tirelessly campaign alongside our beneficiaries to reduce the use of immigration detention. We work on the frontline with people in immigration detention, as well as challenging injustices in asylum, detention and deportation systems in the UK.

We are looking for a Fundraising Lead to join our organisation and ensure the smooth running of our fundraising operations. This is an exciting opportunity for a passionate individual who is looking to develop their fundraising skills, and to join us in defending the rights of people in detention at a critical time for our organisation and the wider immigration and human rights sector.

TO APPLY 

Please use the Apply Now button to upload a CV and Cover Letter to the CharityJob portal by 9am UK time on 16 May 2025.

Please read the Candidate Information Pack carefully, including the instructions on how to apply, which explain the requirements for your CV and Cover Letter. We will not accept incomplete applications.

We welcome and encourage applications from people from all backgrounds, including those from minority groups that are underrepresented in the workplace. We strongly encourage those with lived experience of the asylum, deportation and/or immigration detention systems to apply.

Join our Content team! 

We’re looking for a Junior Content Editor to write, edit and proof content for a range of communications projects.

You'll use the Parkinson's UK brand personality and tone of voice to deliver engaging content for different audiences and channels, both online and offline.

This opportunity is offered on a 12 month, fixed term contract.

What you’ll do

• Write, edit and proof content for a range of communications projects briefed into our in-house Studio and the website. 
• Champion our brand and tone of voice, using our guidelines to create and edit content and explain changes to stakeholders.
• Build strong relationships with teams across the organisation and collaborate with them as a content expert.
• Use feedback and insight to shape written content for a wide range of audiences and channels.

What you’ll bring

• Excellent writing and proofreading skills, with an ability to adapt tone of voice for different audiences.
• Ability to work to and champion brand guidelines and house style.
• Strong collaboration skills with confidence working with colleagues across the charity.
• Ability to manage a busy workload with competing priorities.
• Experience editing online content, with knowledge of accessibility requirements and SEO techniques desirable.

Sound like you? We would love to hear from you!

Please apply by sending us your anonymised CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the ‘’What you’ll bring’’ section of the job description.

Interviews are expected to take place from the 20th May 2025. First interviews will be held online, with a second round of interviews being held in person at our London Office.

We are committed to working with the principles of fairness and equality. All of our applications are anonymous until the interview stage, and we welcome applications from people from all sections of the community, irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We actively encourage people with Parkinson's to apply.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Do you have experience of delivering, producing or project managing theatre productions, music concerts, arts events and festivals? Have you previously supported students or young people in a performance-related environment?

We are looking for an Arts Production Coordinator, who will support the artsUCL Producer to expand student-led performance at the Bloomsbury Theatre and Studio, deliver the new artsUCL Fringe Festival, and foster a performance culture rooted in equality of opportunity, professional practice and inclusivity.  They will work closely with student leaders to support all aspects of student-led performances, enable effective collaboration between a number of stakeholders and play a key role in the delivery of our flagship arts events and festivals.

This is an exciting role in a unique organisation.  Our vision is of an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 100 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.

• Resident led social housing association is looking for a Director of Finance
• An opportunity to join a sector leading organisation

About Our Client

Phoenix is a housing organisation with a difference. All housing associations talk about resident involvement. We live and breathe it every day. 

We believe this is our core strength and it's helped us earn a wide range of accolades and awards. 

We're based in south Lewisham, London, and are proud to be building new homes in our area. We've grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800. 

Our new corporate plan will help us deliver on our vision of 'together we are building a better future for our Phoenix Community', supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents can enjoy good quality, safe and affordable homes. 

We are the first resident-led housing association in London. Our model empowers tenants and leaseholders to take a central part in decision-making and become shareholding members. Our Management Board is led by our Resident Chair, there are five other resident Board members, four independent members and two Councillors.

We encourage all residents to get involved with Phoenix, to influence direction, services and future priorities.

We support local community initiatives to improve the environment and quality of life for everyone who lives and works in south Lewisham

Phoenix Community Housing has an exciting opportunity and are looking for an Executive Director of Finance to join the forward-thinking and customer focussed Executive Team.

You will be responsible for ensuring that Phoenix complies with all financial regulatory requirements, and that supports the delivery of the Board's strategic objectives.

This role combines the Finance, Procurement and Commercial teams at an exciting time as Phoenix looks to strengthen its strategic approach to tackling the issues faced by the sector and to deliver the homes and services our residents need to build a better future for our Phoenix Community.

This is a unique opportunity to work for an organisation that is truly resident led, ensuring that the resident voice informs all business plans and strategies. 

Following a recent restructure, this role requires a hands-on forward-looking Director of Finance, who will embed a business partnering, value added culture within the Finance team.

Job Description

Key responsibilities

• Financial stewardship - Leading business critical functions: treasury, business planning, financial accounting and processing services, procurement and commercial; strengthening Phoenix's financial position leading to the ongoing protection of its viability and investment standing
• Customer driven decisions - Being instrumental in overseeing the use of financial insight and feedback to continue supporting a customer-led approach to effective decision making
• Risk and assurance - Ensure all risks are identified, removed, minimised or balanced with appropriate rewards, and monitor risk mitigation strategies, ensuring all future plans are robust, tested and appropriate
• Treasury management - Effective negotiation and relationship-building with lenders and other bodies to obtain funding at the most beneficial rates for Phoenix, working in partnership with the Chief Executive and Executive Team.
• Procurement - Develop and deliver procurement strategies that ensure Phoenix meets all legal requirements and achieves value for money, and that are aligned with the Corporate Plan and other corporate strategies.
• Commercial - Delivery of commercial strategies that maximise income for Phoenix while aligning with our ethos and values, and with our community investment activities.

The Successful Applicant

What you will need

• Leadership - Executive experience or held a senior management position with regular exposure to the Executive Team. Leading a finance and treasury team with the ability to lead and inspire a diverse workforce
• Strategic thinker - demonstrate a cross-organisational solution focused approach, having had exposure to boards and committees, helping drive organisational change.
• Qualified accountant - CCAB or equivalent qualified accountant with a proven track record of achievement

The ideal candidate will have worked in social housing or other relevant industries.

Phoenix Community Housing is a customer led organisation that truly knows how to put the customer at the heart of everything they do. This is a unique opportunity to work for an organisation that is well-run, customer-focused, and committed to continuing to serve its local community.

What's on Offer

£139,943 plus excellent benefits

Closing date for the role is 6 May 2025.

Contact
Elizabeth Campion
Quote job ref
JN-042025-6721293Z

Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.

The Noah’s Ark Charity supports the Noah’s Ark Children’s Hospital for Wales in providing world class care, helping to ensure the best outcome and experience possible for children and their families.

Scope of role

The digital marketing officer is a new role within the communications and engagement team, reflecting the charity’s strategic ambitions to shape and improve our digital approach.

We are a friendly, creative, and supportive team, responsible for raising awareness, demonstrating impact,  growing the brand and supporting both our  fundraising colleagues and our committed community of fundraisers, donors and volunteers to raise as  possible in aid of our nations children’s hospital.

As digital marketing officer you will play a key role in developing and implementing our digital strategy, working closely with the fundraising and wider comms and engagement team to deliver tangible results.  It is also an exciting time to join our team, as this role will begin at a critical point in the redevelopment of our website. The digital marketing officer will play a vital part in the ongoing rollout of the site.

Working closely with the wider charity team, this new position offers a real opportunity to help develop and grow the charity’s positive impact on the lives of children and families.

Person specification

We are seeking a digital marketing officer with extensive experience in a digital marketing role, including SEO, paid search and display advertising, paid social media and email marketing

This is a great opportunity to join a small but highly motivated team.

For the full person spec and job description, please see our website.

Who are Guts UK Charity?

Guts UK Charity is committed to a world where digestive conditions are better understood, better treated and everyone who lives with one gets the support they need. Too many people are suffering or dying in silence or alone. They don’t know where to turn for information or support, diagnosis takes too long for many, and treatment can often come too late.​

We are the only UK charity funding research into the digestive system. We raise vital awareness of digestive conditions, fund life-saving research, and provide patients and loved ones with expert information and support – we are informed by evidence and expertise, our community, and the patient voice.​ 

Our mission is simple: to improve the lives of millions of people affected by digestive conditions 

The role of Helpline Advisor

For several years, Guts UK have provided information, support and guidance to our community over the phone and by email. This year, we’re formalising that service into a professional Helpline and are looking for someone to join our small, talented support team.

During the initial 6-month trial period, the Helpline phone lines will be open Monday to Friday, 10am to 2pm, but this may expand or change later in the year. Queries could be received via phone, email or web-query form.

​As a member of the Helpline team, you will offer on demand information, support, guidance and signposting primarily to enquirers living with, or caring for those with, digestive conditions and symptoms. The support offered will include receiving calls, emails and web form queries from people who are looking for more information about their digestive condition, need to know where they can turn to for support, or are waiting on a diagnosis and need help navigating how to get there. You will provide appropriate information, guidance and signposting to our own information and other external support organisations. As a charity, Guts UK covers all digestive symptoms and conditions, across the whole of the UK, and so no two days will be the same and queries will be diverse and interesting.

The role holder will man the Helpline (alongside others from the team) from 10am to 2pm (with a 30-minute lunch break) and during that time will receive, respond to and appropriately log phone calls, web-queries and emails.

Who we’re looking for?

· Do you want to make a difference every day?

· Do you have resilience & adaptability and thrive in a small, close knit team?

· Are you passionate about customer service and care?

· Do you want to empower people to understand and improve their own health management?

Ideally, we are looking for someone who has already spent time working on a helpline service (even better if it’s a charity helpline service) but we will consider applications from candidates if they have demonstrable customer service, and telephone experience.

Location

The Helpline team have a secure office space in our Huddersfield based office in which they can handle confidential calls and information. This is supported by hybrid working, with team members able to work from home as well.

Please see the attached detail job pack for further information and how to apply. 

Purpose
The Marketing Assistant is a varied role, working primarily in our Supporter Relations team, but also supporting other areas of the Fundraising and Communications team.
The primary focus of this position is to provide an excellent customer experience for CBM supporters so that every interaction is carried out with excellence, integrity and efficiency. This will help to create and be part of a supporter experience that develops and maintains long-term relationships with dedicated individuals and churches across the UK. The Marketing Assistant will ensure supporters feel valued and engaged with CBMs work.

On a day-to-day basis the position holder will be engaging with supporters by phone, email and writing, in responding to a wide range of enquiries, and carrying out administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials.

The successful applicant requires strong written and verbal communication skills, as well as confidence to make outbound phone calls to build relationships, thank supporters, to share updates on our work, and ask for donations to build relationships, grow supporter engagement and maximise long-term income.
The position is part of a dedicated and enthusiastic Fundraising and Communications team, and part of this role is to provide additional administrative support to the wider team, specifically in areas such as 121 supporter communications to fundraisers doing events, churches, and legacy and in memoriam supporters.

Key Responsibilities
1. Inbound enquiries (40%)
Respond to the needs of CBM supporters and the public through the handling of inbound calls and emails in a prompt, professional, and courteous manner.

This includes:
a. Taking and processing donations over the telephone.
b. Handling requests, feedback and complaints in a respectful and timely manner, and offering solutions when appropriate.
c. Updating supporter records on the Customer Relationship Management system (currently Salesforce) and carrying out mail or email follow-up when required.
d. Responding to emails in the giving inbox, directing queries appropriately and maintaining organised records of communication.
e. Co-ordinating and responding to comments made on CBM’s social media platforms.

2. Outbound 121 communications (30%):
Carry out outbound calls to potential and existing supporters to inspire donations and explain over the telephone how support will transform lives, following set briefs and guidelines, but when applicable engaging supporters in conversation in a non-scripted approach. This includes:
a. Regular outbound calls and emails include thanking and stewardship communications, asking for support by Direct Debit, clarifying Gift Aid statuses, and discussing the possibility of supporting the charity in a Will.
b. Update the outcome of calls on supporter records on the CRM system.
c. Process donations made over the phone, carrying out mail or email follow-up when required, using existing materials and letter templates.
d. Refer follow up actions that are outside of the team’s remit to the relevant team or individual.
e. Contribute to the creation and development of guidelines for in- and out-bound telephone conversations.

3. Additional administrative duties (30%):
Perform a variety of other administrative tasks to support the wider fundraising team:
a. Data inputting, preparation and reports.
b. Updating and proofing fundraising materials.
c. Supporting speaker and church coordination when required.
d. Co-ordinating the stock and the distribution of supporter materials and fundraiser resources.
e. Mailing out church packs, thank you letters, and personalised communications, such as handwritten cards.
f. Liaise with colleagues and attend meetings to ensure up-to-date knowledge of CBM’s work.
g. Help develop a culture of enthusiasm and success, which reflects the ambitions of CBM.