Introduction to Reset
Reset is a bold new incubation designed to dramatically change the lives of some of the most vulnerable children in England today for the better.
Reset exists for children who are on, or at risk of being placed on Deprivation of Liberty orders due to the high risks they face from themselves or others, their complex and intersecting needs, and due to the lack of effective support available.
The children Reset will support are likely to be aged 12 to 18 and face complex challenges that often stem from the impact of traumatic childhood experiences, such as mental ill-health, self-harming, being sexually and/or criminally exploited and getting caught in harmful risk-taking behaviours including the use of harmful substances such as drugs and alcohol.
Reset is determined to ensure that, wherever possible, children are able to thrive back within their own families and/or communities.
About the role
We are looking for a highly organised, proactive and thoughtful coordinator to support the Chief Executive and founding team during this exciting early stage of Reset’s development.
Alongside executive support, this role offers exposure to the breadth of work at Reset, from operations to communications, philanthropy and wider organisational work.
To thrive in the role, you will be highly organised, proactive, detail-oriented and keen to contribute across a small and ambitious team where no two days will be the same. You will enjoy working flexibly and collaboratively, building relationships, and helping things run smoothly for the team and partners around us.
This role will play an important part in helping shape Reset’s culture, systems and ways of working during this early stage of development.
With a strong commitment to your growth, we offer support to help you excel professionally and advance your career, as well as a flexible working culture that champions both impact and balance. We provide in-office collaboration time with genuine flexibility to support your wellbeing, personal commitments, and life outside work.
Job Description
The role:
Reset’s Coordinator will provide high-quality organisational and administrative support to the Chief Executive and wider founding team, enabling them to work efficiently and to maximum effect.
You will play an important role in keeping the organisation running smoothly day-to-day while driving key projects and priorities across the organisation. As part of a small, high-impact team, you will gain broad exposure to a wide range of work, take on real responsibility and play a vital role in helping Reset establish itself successfully.
This role would suit someone who is highly organised, eager to learn and energised by a fast-moving and mission-driven environment where priorities shift and no two days are the same.
Key responsibilities
Executive Support
- Proactively manage complex diaries, scheduling and meeting coordination for the Chief Executive and senior team
- Anticipate the needs of the senior team by keeping on top of key priorities
- Coordinate travel, accommodation and logistics
- Prepare meeting agendas, papers and briefing documents
- Take notes, track and follow through on actions from meetings where required
- Draft emails, presentations and other documents
- Support preparation for external meetings, events and presentations
Coordination and Administration
- Support the delivery of organisational priorities and projects
- Maintain clear systems, records and filing processes
- Facilitate internal meetings and team logistics
- Assist with office management and operational administration
- Support governance processes, including preparing papers for board meetings
Stakeholder Support
- Act as a professional and welcoming point of contact for external partners and stakeholders
- Manage meeting logistics and support ongoing communications
- Support follow-up actions and relationship management
Wider team support
- Contribute to building a positive, organised and collaborative team culture
- Proactively contribute to improving systems, processes and ways of working across Reset
- Support ad hoc projects and tasks across the organisation
- Take initiative and help solve problems as they arise
- Support research, briefing and background preparation across organisational priorities where needed
Who we are looking for
We are looking for someone who is organised, proactive and keen to learn and who is comfortable in a small, evolving organisation where priorities may change quickly. You do not need extensive experience, but you do need strong judgement, attention to detail and a willingness to take ownership.
Essential skills, experience, and attributes
- Passionate about creating a fairer society where all young people thrive
- Previous administrative, operations or coordination experience, ideally supporting senior level staff or small teams
- Excellent organisational, time management and planning skills with the ability to manage multiple priorities and work independently
- Strong interpersonal and communication skills, both written and verbal, with the ability to build positive working relationships at all levels
- Proactive, adaptable and solution-focused, with the willingness to take initiative in a start-up environment
- A commitment to implementing and improving systems, processes and ways of working as the organisation grows
- High level of attention to detail and accuracy in managing information, schedules and documentation
- The ability to exercise good judgement Strong IT skills, including confidence using Microsoft Office / Google Workspace
- Ability to work with discretion, professionalism and confidentiality, including working with confidential documentation and information
- Right to work in the UK
Desirable experience
- Experience working in a charity, education, public service or start-up environment
- Experience organising meetings, events or projects
- Interest in social impact, children’s services or systems change
Development Opportunity
This role offers an excellent opportunity to learn and grow within a fast-moving, mission-driven organisation. The successful candidate will work closely with experienced senior leaders and gain broad exposure across how a new organisation is built and run, including operations, partnerships and organisational development.
Over time, there will be opportunities to take on greater responsibility depending on your strengths and interests.
Incubation by Purposeful Ventures
Reset will be incubated by Purposeful Ventures.
About Purposeful Ventures
Our vision is of a fairer society where all young people thrive.
Purposeful Ventures partners with social entrepreneurs and philanthropists to improve the education and well-being of young people from their earliest years.
We define and diagnose the issues affecting children and young people, analyse evidence and explore the most promising solutions. We then select, accelerate and, where we find a gap, incubate organisations which tackle those issues. We offer more than just funding to our charitable organisations. Our expertise, operational experience and networks enable us to deliver tailored, hands-on support with a relentless commitment to system change.
We are working with a wide range of organisations across the following portfolio areas to build and strengthen outstanding organisations that deliver systemic impact.
The vision of Purposeful Ventures is for a fairer society where all young people thrive. We work with social entrepreneurs, organisations and philanthropists that share our vision. Through our work with these partners, young people are given opportunities in education and beyond, helping them reach their true potential.
To date, Purposeful has provided Reset with expertise and funding to complete an 18-month research, feasibility and development phase to enable the ground to be laid to establish the initial Reset Practice in Autumn 2026. By launching Reset as an incubation, Reset benefits from the oversight, governance, expertise, operations (HR, finance, and IT) and network of the Purposeful team while being able to focus on the delivery of creating Reset as an organisation that can have immediate impact and flourish in the future.
We are excited to begin the search for Reset’s Coordinator. We have secured initial funding and are actively securing funding for the full two-year pilot, which includes funds for these roles. We appreciate that candidates are likely to need clarity around timing, funding and transitions, and we will have open discussions with candidates about fundraising milestones during the interview process.
Grade: 4
Hours: Full-time 37.5 hours per week (flexible working considered)
Position type: Permanent
Responsible to: Senior Brand Manager
Direct reports: None
Location: ShelterBox HQ, Truro, Cornwall
Travel: Ability to work away from home required. This may be UK or an in-country deployment in a content gathering role or representing ShelterBox.
ROLE PURPOSE:
As part of in an in-house brand and creative team this role will help plan, shoot, create and oversee the production of quality audience-led graphic design and multi-media content under the ShelterBox brand.
Working with the Senior Brand Manager and wider Brand and Content team, the successful candidate will deliver end-to-end projects to bring the brand alive and support our fundraising, communications and international teams to drive income, awareness and support successful user journeys.
The role will advise all ShelterBox teams to work within brand guidelines and enable teams to access and use assets and templates by maintaining accurate systems. They will also support wider development of a purpose-led brand, using insight and by building strong relationships with audience and channel owners.
WHO ARE WE LOOKING FOR?
Are you looking to join an in-house Brand and Content team? This role would suit someone who's keen to work across all areas of the organisation, championing brand guidelines and managing and delivering a wide range of creative projects under the ShelterBox brand.
You must be able to edit video and have a good knowledge graphic design and brand. It is a requirement of this role to have a working knowledge of Premier Pro, After Effects, Indesign and Illustrator, with experience across Adobe Creative Suite. You'll also be able to demonstrate great copywriting skills and have excellent attention to detail. The successful candidate will have experience in practical photography and film.
You will need to be able to plan and lead a shoot and confidently pick up a camera and capture ShelterBox footage and interviews in the UK and in the countries where we work. This role will, at times, be required to deploy in both major disasters and pro-active content trips - gathering content themselves and supporting external freelancers.
MAIN ROLE AND RESPONSIBILITIES:
Within this role you will be a great relationship builder working across a wide range of ShelterBox teams, external agencies, partners and freelancers.
A strategic thinker - able to work on multiple long and short project deadlines and prioritise to objectives.
Driven by audience needs - whether that's optimising creative in response to Digital Marketing data and insight or getting under the skin of key strategic funders to make the right content at the right time to drive objectives.
Experienced in working across fundraising and communications channels for both warm and cold audiences to drive income and awareness.
We are looking for a creative talent who can get to the core of ShelterBox's mission whilst remaining up to date with the detail, picking up new ideas and concepts easily. You'll understand the power of story in fundraising and communications, be self-motivated, with a can-do approach and be flexible in supporting the wider team.
DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
Brand:
- Support and train the wider organisation to effectively create content within ShelterBox brand guidelines
- Support the continued development of an online brand hub
- Support the development of a purpose led brand. Help to develop and implement a brand strategy.
- Help drive brand and values led storytelling across the organisation driven priority audiences
- Position ethical storytelling as a central thread of the ShelterBox brand
Creative and content development:
- Manage creative projects for key ShelterBox teams working across multi-media disciplines including video, scriptwriting and graphic design. Lead projects from creative brief stage through to asset delivery including all production. Responsible for core projects split across the team including warm and cold supporter journeys, evergreen and explainer content for digital optimisation, celebrity videos, philanthropy and partnerships, Rotary.
- Support the digital marketing strategy. Responsible for creating asset sets for Always On and time-framed campaigns. Work to tight deadlines and respond to agency and internal feedback to continually optimise creative.
- Support ShelterBox to develop our in-house creative approach. Facilitate workshops and creative exercises to ensure we create objective and audience led products.
- Support a review of design across the organisation and enable teams to design via templates.
- Support the development and re-fresh of templates for both design and video.
- Work with external agencies, freelancers and partners.
- Use audience insights to inform all plans and work with the insight team and others to measure success.
- Ensure all projects follow sign-off processes
Content gathering:
- Plan and lead shoots in the UK and in countries where ShelterBox works.
- Film a wide range of ShelterBox spokespeople including CEO, board members, programme staff, partners and high-level celebrity supporters both at an in-house studio or on location.
- Photograph and film events in the UK and overseas.
- Shoot and manage a bank of studio photography of ShelterBox aid items - responding to audience insight and channel requirements.
- Develop and deliver quality content training for ShelterBox staff
- Help to manage ShelterBox photography, sound and video equipment and studio
- Work closely with the ShelterBox operations team and partners to ensure we are gathering high-quality content across all our live deployments.
- Process and edit raw content from deployments - case studies, photos, video.
- Deploy to gather content or train partners - dependent on funding and strategic need. At times this may involve taking freelancers on agreed trips. Note: Deploying in major disasters or to partner organisations may involve operating within ERA areas so role will need to be HEAT trained.
- Interview and film communities affected by disaster
- Gather content to ShelterBox ethical guidelines.
Planning and team working
- Be an integral part of team planning
- Offer knowledge of best practice and innovations from other organisations and sectors.
- Support a measurement-based approach by contributing to monthly reporting as well as spotting trends and opportunities.
- Any other specific projects given by the Senior Brand manager.
The client requests no contact from agencies or media sales.