Penrose Community Links (PCL) is a CQC registered service specialising in working with the most complex and chaotic clients within social & health care settings. This service will provide floating support to clients within their own home who have physical and/or mental health needs. This includes those who are experiencing psychosis, have a substance misuse or a forensic history, and/or display behaviours that challenge.

The Senior Care and Support Worker will be assisting the Field Manager and Registered Manager in doing environmental risk assessments and support plans, doing initial home and hospital-based assessments and attending multidisciplinary meetings as required. They will also be doing spot checks and monitoring performance of the support staff. They will be expected to lead and mentor by example, but will not generally be responsible for direct line management.

As well as providing home care to vulnerable adults with mental health issues or other complex needs, including personal care and domestic help the successful candidate will take on management responsibilities which will include supervision and coaching of support workers, along with regular spot checks.

Why work for us:

• Excellent core and on-going training aligned with personal development plan
• Guaranteed 20 hours per week plus additional hours if required

• Access to employee assistance programme

• Medi-cash which includes the following:

• Discount gym membership

• Routine eye tests, glasses and contact lenses

• Dental treatment via NHS or Private

• Physiotherapy, Indian Head Massage and a range of other therapies

• 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave

We are seeking individuals who are strong, resilient, warm, motivated, and approachable with a strong value base to support service users with complex physical disabilities to live within their own tenancies.

We support service users in all aspects of their daily living, promoting choice, independence (inclusive of personal care and moving and handling tasks) inclusion in the local community and wellbeing. You must have skills and/or knowledge in re-enablement principles. Working as part of a team on a Rota basis which does include sleep in shifts, you will deliver flexible, person centered support.

What we offer…

Creative Support also offers a wide range of training courses and this will be a perfect opportunity for those who are seeking to progress in the health and social care sector as we also offer the QCF Diploma in Health and Social Care level 2, 3 and 5. As a senior practitioner and supervisor, we will support your continuous development by providing accredited courses such as person centered planning, communication approaches and many more. Although previous experience in a similar role is more advantageous, we would like to encourage the people with the right values and passion to apply and work to make a difference.

In return we offer a wide range of benefits to ensure job satisfaction. This includes:

-Flexible Hours
-Full training is provided such as QCF Diploma in Health and Social Care Level 2, 3 or 5
-Free life assurance
-Pension with company contribution
-Highly serviced employee advice line
-A range of employee discounts

Creative Support is an equal opportunities employer and is committed to delivering local high quality care through a well-established and supported local work force

Closing Date: 28 April 2020

Team- North & East London Young Peoples Services

Are you passionate about working with young people, do you have well proven experience of working within residential youth services?

SHP provides a range of supported housing and community based floating support services for Young People in London. We aim to prepare our young people for independence and work collaboratively to positively impact their quality of life.

Our services in North London provides accommodation and support to young people who are either Looked After or Leaving Care. 

Your role will require you to lead and motivate the team, to deliver a service that empowers our young people to achieve their aspirations and make positive, sustainable life changes.

You will need to be ready to learn how to supervise and support the team within a strengths and recovery framework. You will also be skilled and have the capacity to develop your management skills with the support of the Manager.    

We are looking for someone who will be able to:

• Manage the delivery of a service to Young People with a diverse range of needs.
• Demonstrate resilience and clarity when faced with challenging behaviour. 
• Build and maintain strong partnerships with stakeholders.
• Motivate and support a team through change in order to meet local priorities.
• Develop & build on our structured opportunities program specifically for Young People.

If you think you have got what it takes to fill this role, we would love to hear from you. 

Interviews to be held: 20th April 2020*

*subject to change

Our attractive benefits package includes:

• A salary increase after successfully completing six months.
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays)
• A contributory pension scheme: SHP will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

SHP is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed, a Stonewall Diversity Champion and IIP accredited.  In the London Homelessness Awards 2019 one of our Projects was commended for their work.

We’re Anthony Nolan and we save the lives of people with blood cancer who need a stem cell transplant.

We’re unique. Thanks to the incredible donors on our register, our pioneering research and our passionate fundraisers, we give the chance of life to three people a day.

But we won’t stop there. We want to be there for everyone who needs a transplant; from finding a match, through every step of a patient’s transplant journey. And together we can reach the remarkable day when we can save the lives of everyone with blood cancer.

And now we want you to join our lifesaving team. We are looking for a Supporter Data Analyst to bring their talents to help ensure that data and insights support our Engagement Strategy to help us increase income and improve the way we engage with supporters.

Title:Senior Supporter Data Analyst

Salary:£33,000 - £36,000 per annum

Contract: 6-month fixed term contract (potential for role to be made permanent)

Hours:35 hours per week

Location: Hampstead, North London

As the Senior Supporter Data Analyst, you will Support Anthony Nolan’s Engagement Division and the wider organisation by providing high quality analysis insights and reporting. You will work closely with peers in the Supporter Operations Department and across the Engagement Division to ensure that we are using data and analysis to draw actionable insight that will inform future activities. In order to do so you will make use of best in class technologies such as Alteryx and Tableau online.

With your extensive statistical modelling skills, the strategic insights you produce will help support Anthony Nolan’s ambitious goals to build deeper relationships with existing supporters and will help to identify opportunities to recruit new supporters. Your communication and negotiation skills will help to ensure that insights are taken forward and are shared across the organisation at all levels.

This role will work collaboratively with data and insight specialists across the organisation to maximise the strategic application of all our supporter data.

You will help to deliver metrics against which we can measure the effectiveness of our supporter engagement activities and to quantify improvements delivered by the Supporter Operations Department.

What’s in it for you?

Financial

• Pension (employer 5% when you contribute 3% or more),
• Travel Insurance
• Interest free Travel Loan
• Salary Sacrifice Car Scheme
• Life Assurance (4x annual salary)

Wellbeing & Health

• 27 days annual leave in addition to normal public holidays
• 24-hour Employee Assistance Hotline
• Medical Cash Plan
• Cycle to Work scheme
• Gymflex

Family Friendly

• Paid dependants leave
• Enhanced Maternity, Paternity & Adoption pay
• Flexible start/finish times (role dependent)

And more! (full list of benefits available on website)

Together, we can save lives. Join our team and give someone a chance of life.

Anthony Nolan is an equal opportunities & living wage accredited employer.

All applicants must be able to demonstrate the right to work in the UK.

You may have experience of the following: Supporter Insight, Supporter Data Engagement, Fundraising, Third Sector, Voluntary Sector, Not for Profit, NFP etc

Job title: Casual Senior Care Assistant – Maurice House

Location: Kent

Directorate: Operations

Contract: Casual hours

Salary: £10.88per hour

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

• A desire to provide a great customer service and support
• Enjoy and thrive in working in teams and with others
• Passionate about supporting the Armed Forces community and honouring their contribution
• Come to work each day to be the best you can and to learn and develop
• An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Legion Needs You

During the COVID-19 outbreak the safety and well-being of the elderly and most vulnerable in our community, including our veteran population, is our highest priority. The Legion is in need of Senior Care Assistants to ensure we can withstand the challenges resulting from Coronavirus.

Based at Galanos House in Southam, you will lead the team to ensure the smooth day to day running of the unit and to work with the team in delivering person centred care in a way that respects the dignity of the individual and promotes independence and wellbeing.

Educated to NVQ level 3 qualification in Health and Social Care equivalent, you should have previous experience of working in a Care Home with a vulnerable client group and proven experience of leading a team and running a shift. Excellent interpersonal and communication skills are essential and an enthusiasm to learn and develop within this role is required. 

Please note this role is based at our Care Home, which is located at Maurice House, Callis Court Road, Broadstairs, Kent, CT10 3AH.

 How to Apply

Anyone interested in this casual role is encouraged to apply online

Closing date for this role is: 12th April 2020.

NL Recruitment is currently looking for a Senior Trust & Partnerships Fundraiser (part-time) to join an education related charity, based in London. Working closely with the Head of Fundraising, you will join a promising team and maximize income and engagement from trusts, foundations, corporates and major donors.

As the Senior Trust & Partnerships Fundraiser, you will lead on meeting annual income targets in line with the trust and partnerships strategy. You will;

• Contribute to the development and implementation of operational plans to achieve income targets
• Continue to develop the funding pipeline with a focus on grant funders, trusts and foundations, corporate partnerships and major donors
• Deliver high standards of customer care with all current and prospective supporters

We are looking for a promising an enthusiastic Senior Trust & Partnerships Fundraiser who has;

• Experience in fundraising - trusts and foundations, corporates, major donors
• Experience in researching and developing relationships with current and prospective funding partners and stakeholders
• Experience of developing funding applications and presentations for existing and new funding prospects
• Experience with Raiser's Edge or another CRM database

As a By Your Side Worker, your role will be to provide light and practical support to individuals for a short period of time following a stay in hospital.  This could include picking up a little shopping, fitting a key safe, making contact and conducting welfare visits/calls. Good IT skills required. Car driver/user preferred.

Flexible to the needs of the role. Some evening and weekend work may be involved. Enhanced DBS will be required for this role.

Kindly note we do not accept CV's. Please complete our Job Application Form on our website.

Recruiting a Team Leader/Support Worker (10 Month-Maternity cover) to join our Mental Health Service in Slough!

GBP 23,166 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Hope House provides support for 16 customers overall, we have two sites Hope House (10 bed supported housing) Doddsfield Rd (6 flats independent living with floating support).
Hope House - Support hours 24 hours 7 days per week (with sleep-ins)
Doddsfield Rd - Floating support (during working hours)

Job Overview:

We are recruiting a Team Leader/Support Worker (Maternity Cover - 10 Months) to work with supporting staff/customers.

We are a small team; a lot can be learned based on structure in place. Team Leader will work closely with Contract Manager, supporting with customers assessment, day to day running of the team and other operational expectations within a Team Leader Role. We work closely with Slough Community Mental Health Team (SCMHT) we also have a designated Occupational Therapist working along side supporting staff. Customers also attend Hope College which is facilitated via Slough Mental Health Team as part of their recovery process needed in preparation into independent living.

This is a great opportunity for a Support Worker or Senior Support Worker wanting to gain exceptional experience within the mental health field, based on the solid working relationship with (SCMHT). We have since implemented training directly from SCMHT to support staff with understanding Mental Health diagnosis and Managing Crisis with our customers in-house.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

- Experience working in mental health

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Job title: Casual Registered Nurse – Lister House

Location: Ripon

Directorate: Operations

Contract: Casual hours

Salary: £18.36 per hour

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

The Legion Needs You

During the COVID-19 outbreak the safety and well-being of the elderly and most vulnerable in our community, including our veteran population, is our highest priority. The Legion is in need of Registered Nurses to ensure we can withstand the challenges resulting from Coronavirus.

As a Registered Nurse, based at Lister House, Ripon you will promote through the care team, a stimulating and caring environment by exhibiting high standards of professional practice, to enhance the physical, emotional, social, intellectual and spiritual needs of our residents during this crisis.

You will have demonstrable clinical experience relevant to the sector within a care home or similar environment. Awareness of Health and Safety regulations is essential. Overall, we'll provide you with our outstanding training, and all we ask from you is flexibility and a willingness to learn. If you're kind and compassionate we think you'll fit in perfectly.

We welcome applications from Nurse’s who have signed up to the COVID-19 Temporary Register.

Please note this role is based at our Care Home which is located at Lister House, Southgate, Ripon, Yorks, HG4 1PG

How to Apply

Anyone interested in any this casual role is encouraged to apply online.

Closing date for this role is: 12th April 2020.

At Connection Support we are passionate about the professional and quality services that we provide. At the heart of what we do are the exceptional team of support workers, team managers, administrative support and volunteers, and we are currently looking for new people to join our team.

This service supports those who are long-term rough sleeping, who are not engaging with, or who have been serially excluded from, available services. These clients often need support to engage with other services and explore housing options to help break free from a life on the streets and move into suitable accommodation.

Our Mental Health Outreach Worker will take an assertive approach to meet clients with serious and enduring mental health difficulties through street work, assessing how best to support them and encouraging engagement including signposting and attending appointments with primary and secondary Mental Health services in Buckinghamshire.

The aim is to help them regain choice and responsibility for their lives.

Use of a vehicle is essential

Promoting equal opportunities and celebrating diversity.

“This organisation is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs and expects all staff and volunteers* to share this commitment”*

Additional Information: DHI offers up to 31 days paid leave (service related) in addition to statutory holidays, a 7% pension contribution and Employee Assistance Scheme.

The role 

DHI is an award winning charity that challenges social exclusion by supporting people to achieve their potential and contribute to the richness and well-being of their community. We are looking for applicants who will share our passion for our values, and our commitment to our client groups and local communities.

We are recruiting for an Supported Housing worker to join DHI in Bath. This exciting, varied and rewarding role will involve supporting clients to achieve and maintain abstinence from problematic drug/alcohol use and supporting them to move on to live fulfilling and independent lives.

You will be joining an experienced and enthusiastic team that work hard to support each other, deliver an exceptional service to clients and meet our contract requirements.

If you’ve got experience of working in housing and share DHI’s values of self-direction, stimulation and zest for life, we’d love to hear from you.

If you’d like to know more about the role, please contact Recruitment.

How to apply

Please complete an Application and Skills Form and email these to Recruitment by midday Friday 3rd April.

You should use the Job Description and Person Specification to assist you in completing the Skills form.

Education Development Trust transforms lives by improving education around the world. We are a major force in global education providing a range of services including school system reform, inspection and evaluation, teacher and leadership training and curriculum design. 

We now seek an experienced educationalist to join our organisation in the role of Head of UK Independent Schools. Reporting directly to the Chief Executive, you will manage our three schools in the UK overseeing teaching and learning across the group to secure high levels of progress and attainment for all pupils, promoting excellence, equality and high expectations for all pupils. 

You will combine a track record of successful independent school leadership with excellent experience of monitoring, evaluation and performance management. Strong strategic abilities, first-class relationship building skills and the gravitas to operate effectively in complex, multi-stakeholder environments are all essential, as is a genuine resonance with the aims and values of the Education Development Trust. 

This role is offered on a part time basis (three days per week) and will be based at the Education Development Trust head office in Reading, but will involve regular travel to our three independent schools. 

In return we offer a competitive salary, car allowance, a generous holiday allowance, a matched company pension scheme and a range of other voluntary benefits, as well as excellent training and family friendly policies to support flexible working and a range of health and discount benefits.
 
Interviews will take place at our head office in Reading on 20th April with successful candidates attending for final interview on 27th April.
 
Education Development Trust is committed to safeguarding and promoting the welfare of children. The successful candidate must be willing to undergo an enhanced disclosure through the Disclosure and Barring Service.

Do you have experience or would like to develop your experience in working with vulnerable young people at risk of homelessness? Do you have availability to cover shifts across a range of days, evenings or nights? Then this could an ideal role for you.

Our 32 bed supported accommodation offers 16 – 25 year olds a safe place to stay whilst developing the skills that will enable them to go on and build an independent life.  Many of our residents have complex needs and the Centre offers a range of on-site services as well as working closely with a range of other agencies to provide specialist support that will enables residents to address the obstacles that they are facing and empower them to achieve more.

This is a varied role and an excellent way of gaining experience in the homelessness sector, specifically working with Young People. You will provide first contact, safeguarding and support to the residents in our Supported Accommodation. You will be responsible for controlling access to the building, dealing with emergencies, carrying out Health and Safety checks and communicating any concerns or events to the rest of the team. You will collaborate and support the team in their work with residents who may be facing complex issues such as; mental and/or physical ill health, challenging behaviour, substance use and offending.

Background
Cardinal Basil Hume founded the Centre in 1986; we offer a diverse range of services for homeless young people, families in need and the local community on one site.  The Centre enables people to gain the skills and support they need to overcome poverty and homelessness.  We have 32 bed supported accommodation and also 5 move on flats all on one site. We are recruiting for Casual Hostel Support Workers who are able to cover for permanent staff absences such as annual leave or sickness. You will be able to work a variety of shifts across a wide range of days, being available to cover shifts as and when required.
 

Person Specification:

Experience

• Some experience of dealing directly with the public and/or clients or costumers in a busy service environment.
• An understanding of, and empathy with, the issues faced by homeless or vulnerable housed people, particularly Young People.
• Experience in using your initiative and making appropriate decisions when faced with emergencies or unexpected situations.

Skills, Knowledge and Abilities

• A non-judgemental approach to working with people experiencing homelessness.
• Ability to show insight, openness, maturity and stability in the face of pressure
• Able to follow procedures accurately and keep simple records to demonstrate completion of tasks.
• Understanding of the need for confidentiality and discretion at work.
• Experience of Safeguarding.
• Basic IT skills; ability to log on to systems to input simple information and type emails.

The following are required of all roles within the Hostel:

• Genuine interest in and commitment to Cardinal Hume Centre’s work and client group.
• An understanding of and commitment to diversity & equality.

TERMS AND CONDITIONS:

Contract type:  Rolling Casual Contract
Hours:  Variable. You will be offered work if it becomes available and will be given reasonable notice of available work. You are not obliged to accept any shifts offered to you.
Salary:  £10.78 per hr plus accrued holiday pay (equates to £12.08 p/h)
Application deadline:  Recruitment on on-going basis
Other benefits:  The Centre provides an auto-enrolment pension scheme for staff who are eligible and will match employee contributions up to a maximum of 6%.

The Centre requires all its staff and volunteers to respect the ethos of the Centre and to be in sympathy with its aims and objectives. 

A commitment to respecting and implementing the Centre’s Equal Opportunity Policy is also expected. 

The Centre requires its staff to recognise the valuable role that volunteers play in the work of the Centre and to welcome and support volunteers with whom they work.

The Centre requires all its staff and volunteers to undertake an appropriate level of DBS or police check.

How to apply

If you are interested in this role, please view the full job description below. You will need to submit your CV and a covering letter to demonstrate how you meet the Person Specification. Please also download, complete and send the Equal Opportunities Form and the Rehabilitation of Offenders Act form below.

Supported Housing Night Concierge Worker

Closing date: 27th March 2020

Aim of the role:The Night Concierge will work within projects that provide accommodation delivering a high quality and responsive night service to Evolve Housing + Support customers and the community.

All of our projects operate over 24 hours a day, seven days a week including weekends and bank holidays. The Night Concierge Workers form a key part of us delivering safe and secure accommodation for vulnerable customers with complex needs. This is both a rewarding and challenging role.

Salary:£20,760.00 per annum pro rata based on full time.

Location:Croydon

Contract:Fixed Term ending 30th October 2020

Hours:Shifts are 9.5 hours from 21.30 to 07.30 (with half an hour unpaid break), Contracted hours available are on a 4 on/4 off rotational pattern. Regular weekend working is required. Periodically, day working is required for training and team meetings.

Part-time hours are also available as an Evolve bank worker.

About the Role

All of our projects operate over 24 hours a day, seven days a week including weekends and bank holidays, we cater for customers who range in age from 16 years old up to the age of 65, with a range of support needs, some of which are complex.

The Night Concierge will work within projects that provide accommodation delivering a high quality and responsive night service to Evolve Housing + Support customers and the community.

The Night Concierge Workers form a key part of us delivering safe and secure accommodation for vulnerable customers with complex needs. This is both a rewarding and challenging role.

This is an exciting opportunity to become part of the Evolve Housing + Support team. We operate homeless hostels and supported housing projects across four London Boroughs and our staff are essential in ensuring customers receive the highest quality service.

The role will require you to work alongside our customers, as part of a multi-disciplinary team, to help identify their strengths and skills so they can achieve their goals and aspirations.

The role is varied, not only providing an essential front-of-house presence to our customers, but also carrying out health & safety checks, ensure safety of the customers and dealing or escalating queries and complaints as they arise overnight.

Evolve Housing + Support is committed to providing an outstanding service to our customers and communities and our concierge teams are an integral part of our service.

Right to work information must be provided and any offer of employment will be subject to satisfactory Disclosure & Barring Service check.

About You

You will be responsible for ensuring that our customers receive the best possible support from whilst with us. To be successful in this role you must have:

• Empathy towards vulnerable and homeless people and a passion to want to provide safe and secure accommodation to those most vulnerable in society.
• A positive and dynamic attitude to working at times in a challenging environment.
• Energy and drive, including the ability to stay fully alert and proactive throughout the entirety of the shift.
• Understanding of what delivering excellent customer service is and a commitment to doing so.
• Excellent communication skills 

About Evolve Housing + Support

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Your application

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

Please ensure that your answers give a clear outline of how your application meets the criteria for this job.

If you wish to apply for the Supporting Housing Night Concierge Worker post please apply via the Evolve Website.

Supported Housing Night Concierge Worker

Role profile

Evolve Housing + Support is a charity providing a range of services to homeless and vulnerable people within London. We provide much more than just a roof - we are place of positive change and growth, enabling people to move on and lead independent lives.

Job title:

Supported Housing Night Concierge Worker

Department:

Housing Services

Reports to:

Night Team Leader

Locations:

Croydon

Hours:

38 hours per week

Regular weekend working is required

Periodically, day working is required for training and team meetings

Job Description

Overall aim

To provide a waking night service to customers with complex support needs living in Evolve Housing + Support accommodation

Key responsibilities

Service delivery

• Providing a welcoming and responsive  presence to customers and visitors and ensuring their safety and the safety of the building is maintained at all times
• Being accessible and responsive to customers’ concerns and requests for information

• Conducting wellbeing checks on vulnerable customers, as required

• Liaising with and assisting emergency services, as appropriate

• Responding in a decisive and proactive way to customer and neighbour complaints and incidents of challenging behaviour and conflict

• Monitoring the entry and exit of all customers and visitors to and from the service during the night, and implementation of the customer visitors policy

Health and safety

• Being fully aware of, and working within, Health and Safety legislation

• Carrying out regular Health and Safety inspections and, where required, taking immediate action to remedy health and safety defects and alerting the appropriate people, in accordance with the Health and Safety Policy

• Being fully aware of and following local fire alarm, safety and evacuation procedures when required

Record keeping

• Accurately recording any contact with customers, as set out in Evolve’s policies  

• Reporting repairs and maintenance in accordance with Evolve’s policies

• Completing clear and comprehensive handover notes to be passed onto day staff as part of the handover at the end of each shift

• Accurately completing all  relevant online forms following incidents or accidents using InForm and other IT systems, as appropriate

• Carrying out general administrative tasks including organising and filing paperwork and folders

• Maintaining personal records on the HR database

General

• Ensuring Evolve’s Equality and Diversity Policy and Code of Conduct are actively promoted and adhered to in all areas of work, and that services are accessible to all individuals

• Attending and fully participating in one to one meetings and appraisals with the Night Team Leader

• Attending and fully participating in team meetings and all training provided

• Engaging with colleagues and management to fully support the effectiveness of the team

• Working across other locations, and attending training and meetings on other sites, as required

• Any other duties within the scope of the post as directed by the Night Team Leader, Team Manager, on-call manager or any other member of senior staff

• This job description provides an indication of the roles and responsibilities for the post of Waking Night Staff but is not an exhaustive list of the duties that the post holder may be asked to undertake

• Evolve reserves the right to amend this role profile as necessary, after consultation with the post holder, to reflect changes in or to the role

Person Specification

Supported Housing Night Concierge Workers must demonstrate:

• A commitment to engaging with vulnerable customers with complex needs, including mental health and substance misuse issues

• The ability to maintain a calm and assertive approach when faced with complex and challenging situations, including building safety, anti-social behaviour and complaints

• An empathetic and responsive approach when dealing with customer or neighbour complaints, and a determination to resolve any issues, where possible

• A good understanding of written and spoken English and the ability to complete reports and handovers using clear and logical language

• Basic IT skills, including the ability to:

  •  input information onto an online database,

  •  receive and respond to emails and set up meetings using Outlook,

  • process personal information (such as booking annual leave) via the online HR system,

• A good understanding of the importance of conducting regular health & safety and wellbeing checks, and the ability to ensure these checks are carried out – and recorded – in line with requirements.

• A good understanding of the importance of communicating all incidents and accidents in line with policy requirements, in order to ensure the safety of all our customers. This may involve interaction with colleagues, Team Leaders, on-call Managers and emergency services, as appropriate.

• A positive and proactive approach to carrying out all duties required during the night shift.

• A willingness and ability to attend all training and meetings as required, even when these are not during regular night shift patterns.

• A respectful and supportive approach to colleagues.