Database Administrator

Joining this friendly and committed team you will be responsible for the day-to-day accurate inputting of supporter details and providing a high level of donor care in relation to these records.
 

This work records the fundraising activity and donation income onto the database to provide an information service for the fundraisers and ensure income can be reconciled to our clients financial records. You will also have a pivotal role in the continued development of this fundamental resource.

Database Administrator Requirements:

• To be successful in this role you will be proficient in working across IT systems including Microsoft Office, have experience of inputting batches of large volumes of financial and non-financial records to databases, accurate data inputting, querying on data and generating routine reports from databases.
• With experience in providing excellent customer service, you will be able to demonstrate well developed verbal and written communication skills.
• Experience of the CRM Salesforce would be desirable but more important is the ability to learn new software applications quickly.

About our client:

They’re a registered charity dedicated to the provision of hospice care for life-limited children and their families in the South West.

They are committed to safeguarding and promoting the welfare of children and young people and all employees must obtain an enhanced DBS disclosure. We welcome applications from all sections of the community.

They value their staff and offer an excellent working environment with an enthusiastic and committed team.

Location: Barnstaple (currently remote working)

Type: Permanent, Full Time

Hours: 37 hours per week

Salary: £18,460 - £21,183 per annum

Benefits of working there include:

• contributory pension scheme
• generous holiday entitlement which increases with service
• enhanced sick pay scheme
• family friendly policies
• occupational health, wellbeing and counselling services
• group life insurance scheme
• a chance to make a real difference
• green agenda
• excellent working environment.

Closing Date: 31 May 2021

Anticipated Interviews: WC 14th June 2021

You may have experience of the following: Database Base Administrator, Data Entry, Fundraising Administrator, Sales Support Administrator, Sales Administration, Office Assistant, Administration Assistant, Charity, Charities, NFP, Not For Profit, etc.

Ref: 99224

Location: London, EC4 (currently remote working)

Salary: £28,750 - £32,500 (depending on experience) 

Responsible to:  Administrative Support Manager

Contract type: Permanent, full-time (open to flexible working or job-share options)

Overall Purpose of the Role

We are looking for a talented Administrative Support Officer to provide broad administrative, diary management and project support across Big Society Capital. This is a highly varied role that requires a logical and thoughtful approach to ensure tasks are completed with rigour and purpose in a timely and professional manner.

You will assist the Investment Group (3 days per week) and Engagement Group (2 days per week), in organising schedules, managing administrative processes, producing accurate and timely information for internal and external stakeholders and supporting across projects.

Key Responsibilities

Administrative and Team support

• Create and maintain accurate and efficient administrative processes within the team
• Diary management for Executive Committee members - organise and schedule meetings and appointments with internal and external stakeholders; co-ordinating diaries within and outside the team
• Providing supporting information and documents in a timely manner and where necessary taking meeting minutes and supporting the team in the follow up of actions
• Work with investment leads to support investment onboarding through scheduling referencing calls and ad hoc support
• Event and travel organisation and co-ordination of team training and external facing activities
• Respond to enquiries, referring eligible and non-eligible applicants to the appropriate person or resource
• Provide admin coordination for Investor Engagement events
• Ad-hoc diary management and project support across Investment and Engagement Groups where needed

Social Investment Induction Administration

• Work with Induction Lead to plan, schedule and coordinate a short induction training course for new joiners to BSC and the wider social investment sector (bi-annual)
• Compile agenda and book in speakers and session facilitators
• Collaborate with wider BSC staff to create attendee invitation list and complete associated event registration admin
• Facilitate surveys using SurveyMonkey, providing regular feedback to Induction Lead and presenters throughout the course
• Ad hoc event coordination as needed

Other administrative support

• Support the team in recruitment and the induction process for new joiners, coordinating interviews and onboarding
• Work closely with the wider team of administrators across BSC, sharing best practice and providing support and cover when needed

We are a lean and nimble organisation, and the appointed Administrative Support Officer is encouraged to build a role for themselves and shape our team and approach.

Personal specification

Experience (essential)

• A strong background in Administration support roles
• Experience of working in a varied role with conflicting workload and priorities
• Working as part of a team, building relationships with key stakeholders and providing support
• Experience in using IT (e.g. software and cloud applications including MS Office and video-conferencing facilities) to improve administrative processes

Experience (desirable)

• A background in the charitable or social sector
• An interest in the work of impact investment, not for profit or public sectors
• Experience of Salesforce CRM,

Skills, abilities and attributes

• Excellent attention to detail, time management and organisational skills
• Proactive and creative in your approach to work
• Prioritise effectively and take ownership of tasks
• Works logically and thoughtfully when dealing with change
• Thrives in a varied role
• A confident and effective communicator
• Flexible and willing to take on additional tasks to support the team
• Works with integrity and discretion
• Hunger to learn and develop

Salary and terms of employment

• This is a full-time permanent role – open to flexible working or job-share options
• Salary of £28,750 - £32,500 (depending on experience)

Big Society Capital is committed to being a diverse organisation that is truly representative of the communities we serve. We are an equal opportunities employer with an inclusive environment where all employees can contribute to their fullest potential.

We want every colleague to be able to deliver their work with dignity, equality, comfort and independence. Our office is fully accessible with step-free access and an open-plan set up. We are open to accommodation requests regarding assistive technologies, accessibility tools, flexible working or any other reasonable adjustments that will make working or visiting here more accessible for you. If you have a disability and require any support to assist you through the recruitment process, please get in touch with Ruth Davidson, HR Manager.

Applications

• Please apply through BeApplied by midday on Monday 7th June 2021 
• Interviews will be held in mid-late June 2021
• All Big Society Capital staff are currently working from home. We will be as flexible as possible in light of any COVID-19 priorities and challenges which you may be facing

Job Title: Customer Services Administrator - Governance Programmes

Reports to: Senior Project Coordinator – Inspiring Governance

Location: Quantum House, 22 – 24 Red Lion Court, Fleet Street, EC4A 3EB

Purpose: The Charity delivers two Governance recruitment programmes; one for the Department for Education and one for the Education and Training Foundation. Both programmes recruit skilled volunteers to become school governors through working with employers and professional networks and match them to opportunities within schools and Further Education (FE) providers through an online technology platform.

The Customer Services Administrator – Governance Programmes is responsible for a range of tasks to support the successful day to day running of the service, supporting multi-school recruiters with successful registration and responding to enquiries, together with delivering various administrative tasks.

Remuneration: Circa £19k (includes London allowance) per annum pro rata

Appointment Terms: Preferable immediate start. Contract to 31 March 2022 with possible option to extend beyond this depending on funding

Working Hours: 0900 – 1700hrs with one hour’s lunch break

Additional Terms: 30 days paid holiday, pro-rata.

Application Process: CV and statement addressing each part of the Personal Specification criteria

Education & Employers Charity

Education and Employers is a national charity that was launched in 2009 with the aim of ‘ensuring that every school and college has an effective partnership with employers to provide its young people with the inspiration, motivation, knowledge, skills and opportunities they need to help them achieve their potential and so to secure the UK’s future prosperity’. The charity works to achieve this by working in close partnership with leading national bodies representing schools, colleges and employers.

The Charity runs several volunteer programmes in addition to Inspiring Governance and Inspiring Further Education Governance; Inspiring the Future, Inspiring Women and Primary Futures uses a bespoke match-making technology which connects state schools and colleges with employers and people from the world of work.

The charity also undertakes research on education and employer engagement. Our pioneering research has led the way in improving the quantity, quality and relevance of research into employer engagement in education and is now quoted through government policy and by other key practitioners.

Governance Programmes

Education and Employers is the lead contractor for two governance programmes:

1. The Inspiring Governance Service (IG) recruits skilled volunteers across England and matches them (via the technology Platform) to identified governing board vacancies. Different colleagues in the team focus on recruiting volunteers (primarily working with business and professional networks and large employers) and generating interest from recruiters to register their vacancies with the programme. The programme has been delivered for, and funded by, the Department for Education since 2016 and is currently funded until at least March 31st, 2022.
2. The Inspiring Further Education (FE) programme (IFEG) recruits skilled volunteers across England and matches them (via the technology Platform) to identified board vacancies. Board vacancies for FE are more akin to Non-Executive Director roles and from this programme perspective at this stage are primarily from Further Education Colleges but can also be with other smaller further education providers (such as adult further education providers). The programme is delivered for, and funded by, the Education and Training Foundation and has run since April 2017, initially on a one-year contract and is currently funded until at least March 31st, 2022.

The Governance programmes are delivered by a team made up of London based and home-based staff. For further information visit our website. This is an exciting time to join Education and Employers as a charity and is an opportunity to join a friendly team, within which you can be involved in making a huge difference to the future of young people.

Job Description

Working to the Senior Project Coordinator and closely with the wider team, the role will be responsible for delivering day to day support to recruiters and volunteers, assisting them with their registrations and day to day enquiries in addition to undertaking daily administrative tasks associated with the Governance programmes as appropriate.

In the role you will be expected to:

• Deliver a range of customer care processes that support recruiters on a day to day basis, including ensuring that they are registered correctly and responding to any enquiries they may have. This will include large volumes of emails and telephone enquiries
• Liaising with V.I.P Volunteers, helping them find a suitable governor position 
• Undertaking other day to day governance programmes administrative tasks as appropriate
• Completing daily tasks to support wider Volunteers in the London area, helping them to find a suitable position
• Ensuring data is clean and up to date

Key Accountabilities

Day to Day Delivery of the Multi-School Recruitment Process 

• To undertake daily the processes that underpin the recruitment of governors for those recruiting for a number of Multi-Academy Trusts (MATs), FE Colleges, Dioceses and Local Authorities.

Activities include:

• Working closely with the Senior Project Coordinator and team colleagues to support a variety of users recruiting governors for multiple schools/ colleges;
• Responding to multi-school recruiter enquiries;
• Undertaking administrative tasks via the Salesforce CRM and ensuring all communication is logged onto Salesforce;
• Providing ongoing support to ensure the right volunteers are contacted and placed into schools.
• Continually delivering customer care to Recruiters and Volunteers and supporting them with technical and operational queries

• Using customer care experience to build strong relationships with multi school recruiters; communicating effectively and efficiently (via phone, email), keeping them informed of progress, and supporting them with any difficulties they might be having;

• To communicate effectively and efficiently (via phone, email and in person where applicable) with other members of the Inspiring Governance/ IFEG team who work daily with volunteers and recruiters.

Day to Day Delivery of the Recruiter and Volunteer Recruitment Process 

• Using Customer Relationship Management (CRM) software, undertake daily processes that underpin and enhance activity around the recruitment of governors. Activities include:  
  • Working closely with the Inspiring Governance Senior Project Coordinator and team colleagues to support a variety of users recruiting governors;
  • Respond to Bespoke Matching requests from daily reports and creating strategies to support the recruitment of governors
  • Providing ongoing support to ensure the right volunteers are contacted and placed into schools.
  • Responding to Regional Enquiries creating new processes where appropriate
  • Undertaking administrative tasks via the Salesforce CRM and ensuring all communication is logged onto Salesforce
  • Continually delivering customer care to Recruiters and Volunteers and supporting them with technical and operational queries
• To communicate effectively and efficiently (via phone, email) with schools, FE Colleges, and other recruiters, keeping them informed of progress, and supporting them with any difficulties they might be having.

• From reports, pro-actively source new recruiters and sign them up to the Inspiring Governance Portal and assist them in creating new Vacancies if required

Undertaking Day to Day Governance Programmes Administrative Tasks  

• Including:
  • To provide daily support managing internal and external enquiries about all aspects of the Inspiring Governance and Inspiring Further Education Services (including incoming phone calls and emails);
  • To provide support in relation to documentation of enquiries and processes, suggesting improvements where appropriate;
  • To provide support and improvements with the internal process that supports recruiters who cannot find suitable volunteers;
  • To provide administrative support where needed;
  • Liaise with other Inspiring Governance and IFEG programmes team members, and wider Education and Employers staff as appropriate;  
  • To undertake data audit work including providing support with data cleaning activities and ensuring data on the Platform is up to date (including for example chasing volunteers with incomplete profiles, ensuring matches are recorded accurately etc.);
  • Producing the weekly team meeting agenda and organise room bookings;
  • To provide weekly reports to the Senior Project Coordinator as appropriate on all work tasks
  • Creating and updating and suggesting enhancements to user documentation to be used internally and externally, along with supporting policies and procedures for team development
  • To facilitate the flow of communications between Volunteers and Recruiters for Single and Multi-Schools, FE Colleges and school governance/trustee board members

Generic tasks

• General enquiry management of phone calls received for the charity’s other campaigns and programmes and any other tasks that may be deemed appropriate

Person specification – Please address the below items in your supporting statement for the sections Skills Required, Attainment and Knowledge. Please make your statement no longer than two sides of A4.

Essential

• Demonstratable experience of working within a busy office environment
• Previous experience of working in a customer / contact or support service role,
• Outstanding customer service and telephone manner, including handling large volumes of email enquiries and complaints and dealing with difficult calls
• Administrative experience with the ability to multitask and manage time effectively
• Excellent standard of English, written and oral communication skills – Assessed at Interview and Test
• Experience of using a CRM database, MS Word, Excel and Outlook
• Ability to troubleshoot using information within an online system
• Excellent attention to details, especially when entering data
• Understanding of GDPR within a customer service setting

Desirable

• Experience of working in a charity environment or knowledge the not for profit sector
• Experience of working in a sale or target driven environment
• Knowledge or Salesforce CRM or other comparative online databases

Attainment

Essential 

• Good level of education

Knowledge

Essential 

• Knowledge of service delivery and factors that contribute to ‘a good service experience’ for ‘the customer’
• Knowledge of equal opportunities and diversity

Desirable

• Knowledge of performance indicators and working within these, such as within a recruitment role
• Knowledge around the role of school governance 

Relevant Experience

Essential 

• Experience of delivering a good customer experience

Personal Attributes

Essential 

• Flexible with the ability to anticipate requirements and act to provide workable solutions to deliver what recruiters and volunteers need from the service
• Confident communicator who is perceptive to understanding needs/requests and able to action and prioritise these
• Calm and patient when dealing with a range of people
• Ability to work as a team player as well as autonomously towards targets

Desirable 

• Ability to work some evenings and weekends to support events
• Occasional travel to support events, some with overnight stays

*******JUNE START DATE *******
I am currently looking for a Programme Services Team Administrator to support one of the largest teams at an amazing health charity. This role will support the Programme Services Team as well as the Cluster Lead, various programmes and the Director of Programme services with day-to-day programme and administrative support tasks.

Tasks and responsibilities:
In partnership with the programme services and legal team, ensure Consultants contracts, grant agreements, amendments and other legal documents are being drafted, approved and signed in a timely manner and provide support to the Consultants as needed
Responsible for the coordination of events, meetings and preparing legal and financial documentation as and when required.
Process a large amount on invoices/Purchase Orders in line with the procurement procedures
Provide coordination and administrative support for organisation of webinars and in person conferences
Help with financial analysis (forecasting and budgets)
Assist with project work: for example, help transition towards the new MIS system to meet organisations' objectives in terms of filing
Assist with forecasting and auditors' requests
Asist with recruitment: EHRF, JDs, scheduling interview, preparing induction schedules as well as induct with processes
Assist the PST team with resource mobilisation tasks
Provide secretarial support to the Cluster Lead and the Director of Programme services

Key organisational relationships:
The role also involves interaction with the entire PST team, BDC Project Managers in country offices, and the Head of Office where the individual is based (UK, Netherlands or Switzerland).

Experience:
Proven experience in a senior administrative or project management role supporting multiple members of a geographically dispersed team
Previous experience in working in a fast-paced environment, whether in the private or not for profit sector
Experience working with internal and external stakeholders at all levels
Experience of supporting budget administration, procurement and contracting processes
Computer literacy with excellent Excel, MS word, Outlook, and Power Point skills
Knowledge of SharePoint and Salesforce is desirable.

If you have the above skills and experience and are available from June, please apply online today!

Location: Flexible location anywhere in the world (100%, remote work)

Reporting to: CEO of Philanthropy Advisors, actual interim COO of the WHO Foundation

Contract type:6 months (with possibility for renewal or fix term contract)

Salary:  Competitive salary

Background

The WHO Foundation (WHOF) is an independent grant-making entity, based in Geneva, that sets out to protect the health and well-being of everyone in every part of the world, working alongside the World Health Organization (WHO) and the global health community.

The Foundation strives to complement and strengthen WHO’s efforts by acting as a platform for new types of public-private engagement, while protecting WHO’s neutrality and independence as the world’s leading international health authority. To do so, it aims to speak directly to donors in a language they understand, establishing collaborations that increase visibility and engagement with High Net Worth Individuals (HNWI), launching innovative campaigns to the general public and engaging in an array of partnerships with corporate actors.

The WHO Foundation is seeking to appoint a Senior Fundraising Consultant, specialized in major donors' relations to help grow and scale the WHO Foundation.

Purpose of Role

The role of the Senior Consultant is to source and onboard major donors to advance the Foundation’s fundraising and awareness raising efforts, and to oversee the implementation and refinement of the organization’s interim fundraising strategy. The Senior Consultant will ensure steady progress is made towards generating income from major donors, individuals and corporates, over 2021. The WHO Foundation aims to raise $1 billion over the next 3 years. This role is critical to ensuring the organization achieves its target including that of generating $40 million in seed-funding through sourcing and onboarding Founders Circle members contributing to the core cost of the Foundation over the next 3 years.

Management

The Senior Consultant will report to the CEO of the WHO Foundation as well as the interim COO of the WHO Foundation by the time the Director of Development is recruited.  The senior Consultant will work in close collaboration with appointed external service providers (fundraising firm, communication firm, etc.). He/she will work for an initial period of six months, with the possibility to extend if jointly agreed by the CEO. The position will be remote initially, working in close coordination with the WHO Foundation teams based in Geneva and Paris. The Senior Consultant might be requested to manage a team (depending on the growth of the foundation).

Key Responsibilities

Prospection and Relationship Building

• Developing and cultivating a highly international network of potential donors and/or partners, including HNWI and family offices.
• Identifying, cultivating and soliciting large gifts from major donors, including HNWI, family offices, family foundations and corporations.

Relationship Management and Stewardship

• Onboarding major donors, and planning, implementing, managing, and coordinating the stewardship activities of the WHO Foundation’s major donors.
• Working with board members to identify prospects from their networks and develop appropriate cultivation strategies to secure high level gifts.
• Ensuring appropriate and timely follow-up of donors following the receipt of pledges and gifts through a professional stewardship programme.

Strategy Development and Execution

• Delivering against--and updating as necessary--the existing fundraising strategy for sourcing and onboarding major donors.
• Supporting the development of foundational documents and appropriate supporting documents to guide the philanthropic strategy.
• Identifying best practices and lessons learned directly linked to fundraising activities and contributing to early monitoring and evaluation efforts.

Reporting

• Establishing and maintaining regular donor reporting mechanisms.
• Managing the planning and reporting process, track project funding progress, and provide analysis on deviations to plan implementation and financial performance.
• Developing, in collaboration with the communications team, high quality financial and narrative reports, ensuring consistency, accuracy, clarity and timely submission in compliance with WHO Foundation policies and procedures as well as donor contractual requirements.
• Ensuring compliance with WHO Foundation and donor requirements and compliance with the gifts acceptance policy, on the uses of funds, including budget monitoring, amendment requests and timely flagging of problems.

Internal Coordination and Management

• Potentially manage the Interim Executive Secretariat working on the fundraising workstream and other subcontractors where relevant.
• Participate in Interim Secretariat staff meetings and provide written updates on progress where requested.
• Ensure harmonization between the fundraising, partnerships, communications and programming workstreams of the Interim Executive Secretariat work.
• Liaise directly with the CEO, members of the board, and WHO colleagues as appropriate.
• Manage the interim fundraising database and facilitate a smooth transition to the WHO Foundation CRM solution for the fundraising workstream.

Profile

• A minimum of 7 years of progressively responsible experience as an international resource mobilisation executive.
• Good knowledge and networks across the private wealth ecosystem, and proven relationship building skills.
• A track record of successfully concluding deals with major donors and being a trusted steward of those resources.
• Strong leadership skills and aptitude to work with autonomy and entrepreneurship, both individually and as part of a complex team effort.
• An acute understanding of the data infrastructure required for systematic resource mobilisation.
• Comfort with and/or experience of operating in a lean, start-up environment.
• Experience of working within or alongside strategic communications and brand-building professionals.
• Superior interpersonal and communications skills and capacity to build excellent relationships with key stakeholders, particularly with high-level individuals in a multinational environment.
• Strong analytical skills, database proficiency and outstanding budgetary and financial skills, including target setting and monitoring and proficiency in Excel and Salesforce.
• Demonstrated record of setting clear standards for accountability, value for money, risk management and zero tolerance to fraud and corruption.
• Outstanding interpersonal skills and diplomacy, sensitivity to political issues.
• Aptitude to work with flexibility, entrepreneurship, and diplomacy both individually and as part of a complex team effort.
• Advanced university degree (Master’s degree or equivalent), in business administration, corporate special responsibility, international relations, communications or related fields.
• Aptitude to work with flexibility, entrepreneurship, and diplomacy both individually and as part of a complex team effort.
• Experience working in an international environment and with people from different cultural backgrounds and cultural sensitivity.
•  Fluency in English, French an advantage.

The organisation:

Guy's & St Thomas' Foundation is an independent charitable foundation investing in a healthier society, focused on backing people and ideas to drive more equitable health. The Foundation partner and influence; working with others to come at health challenges from all different angles. Through a family of forward-looking brands, they collaborate with communities, partners and hospitals, utilising their assets to transform lives and improve health.

We are delighted to be working with the Foundation to recruit a Senior Funding Operations Officer to join its busy Finance, Operations and Systems team.

The role:

This new role will be a key partner in the Foundation's internal and external stakeholder collaboration to ensure the smooth running of all grants management and contracts processes. The team is a vital part of the Foundation's ability to make an impact and improve health in Lambeth and Southwark utilising top class software, operational systems and business intelligence to achieve its aims. This will involve grants process management, monitoring and reporting, Special Fund management, contract administration and engagement with key internal teams. Broader responsibilities around data management, accuracy and integrity of the grants database, fraud prevention, governance and compliance and due diligence will all be important aspects of this vital and central role.

The person:

The successful candidate will have a background in grant-management and/or contract management. They will be confident and approachable with a solid understanding of grants monitoring processes, systems evaluation and database (ideally Salesforce) management. Process driven, excellent eye for detail combined with a pragmatic and solutions driven nature will be very important for this role. The ability to see the bigger picture of how this role fits in with the wider aims and objectives of the Foundation will be crucial to the successful fulfilment of this role. An insight into the health sector would be useful in addition to an understanding of funding and reviewing and producing accurate and legally compliant contracts to suppliers and contractors in the commissioning and healthcare environment.

Please note: we do not envisage this role to be full time. We are currently planning on recruiting for a 3-day a week role but are open to other suggestions for flexible working. More details can be found by clicking on the "apply on website" button to view the full JD.

Key responsibilities

People

• Coordinate performance management cycles to ensure that every member of staff at Voice 21 receives regular performance reviews and feedback, and help to improve the process based on staff feedback.

• Lead on embedding our diversity and inclusion policy across all of our people practices, with a particular focus on ensuring that we are recruiting in a way that is inclusive and enables us to attract and retain diverse talent.

• Working with the relevant hiring managers, coordinate the recruitment of new staff, and lead on posting job adverts on our website and on external sites and promoting the roles internally.

• Working with the relevant hiring managers, coordinate the onboarding and induction of new staff.

• Own and develop the Voice 21 annual training calendar, ensuring that we are able to provide all the team with high quality training from internal and external sources based on staff and team needs, and that we build up a library of training material as we grow.

• Own our HR administration and performance management systems, ensuring that they are up to date with the most accurate staff information and records, and own responsibility for regular analysis and reporting on this.

• Lead on the administration and analysis of regular and periodic staff surveys through our performance management system.

• Working with the Director of Operations and our outsourced HR support, ensure that the Voice 21 staff handbook and policies are regularly reviewed and updated, and that these are fit for purpose as we scale.

Data & Administration

• Ad hoc data entry tasks as required by the Information Systems Lead and Director of Operations.

• Booking locations and accommodation for whole team meetings (these typically happen several times a year).

• Booking meeting spaces for Voice 21 Board Meetings.

• Ad hoc administrative support to Voice 21 as required by the Director of Operations. An example of this might be providing support to searching for a new office, and coordinating the details of the move.

Key competencies for the role

• Planning and alignment - you are comfortable planning and executing work to meet our organisational goals and in line with our operating routines.

• Attention to detail and focus - you pay great attention to getting the small details right.

• Interpersonal savvy - you relate openly and comfortably with diverse groups of people.

• Instilling trust - you gain the confidence and trust of others through honesty, integrity, and authenticity.

• Driving engagement - you help create a climate where people are motivated to do their best to help us achieve our objectives.

Essential knowledge and skills

• Significant experience in using and developing functionality on salesforce. We don’t need you to be an expert - and are prepared to fund external training to get you salesforce Administrator certified.

• Significant experience in leading and managing cross-organisational initiatives.

• Outstanding influencing skills. Within this role you will need to work with people at all levels across the organisation so will need to be expert at influencing upwards, downwards and sideways to keep everything moving forwards.

• Excellent communication skills, including the ability to capture complex ideas simply, both in written and oral communication.

• Strong organisational and time management skills, able to stay on top of multiple, varied projects and relationships.

• A bias to action over planning, and a commitment to continuous improvement.

• It would be helpful (though not essential), if you have previous start-up/ scale-up experience.

You’ll love this job if...

• You are energised by problem solving, able to think creatively and empathetically to design and implement the most impactful solutions.

• You are comfortable thinking strategically but prefer getting things built and working iteratively.

• You love creating systems and processes that work for humans, and understand that influencing, stakeholder management and communication are as important as the detail.

• You are excited to make your mark on a growing, fast-paced organisation and will endeavour to show up every day with a positive and proactive mindset.

• You are passionate about Voice 21’s mission and helping us meet our ambitions.

Join Britain’s biggest walking charity to help more people discover the joy of walking and protect the places we love to walk.  This is an exciting time to join the Ramblers team and a great opportunity to make a lasting and tangible impact on the future success of the charity.

• At the Ramblers, we are committed to giving our growing community of supporters the very best experience possible and our Supporter Care Team is at the very heart of the action.  We’re looking for an exceptional Head of Supporter Care and Compliance to join our team and lead from the front during a time of change.  You’ll be tasked with developing our supporter care strategy, delivering a first-class supporter experience and maximising loyalty and engagement as we seek to become more supporter-led as a charity.  You’ll be key to helping us grow our wonderful community of supporters and members, and to grow our income. 
• In addition, as the charity’s data protection officer, you’ll be responsible for ensuring that all Ramblers processes are fully compliant with relevant regulatory bodies such as the ICO, HMRC and the Fundraising Regulator – driving best practice and influencing compliant behaviour across the Ramblers and our third party suppliers.
• This is a senior role, reporting to the Director of Membership and Fundraising and working as a peer leader alongside the Head of Membership and Head of Fundraising.  You’ll be a key influencer and consultative colleague across the charity.  You’ll foster a supporter-centric culture of excellence and wellbeing in your team, building accountability and teamwork, where vision is shared and success is celebrated.  You’ll be committed to developing each member of your team to realise their full potential at the Ramblers and beyond.

Are you up for the challenge? If you think you’ve got what it takes to be our new Head of Supporter Care and Compliance, we’d love to hear from you.
 

Essential Requirements include:

• A standout leader, with more than 5 years’ proven experience in delivering excellent supporter/customer care and team leadership for performance.
• An effective sector networker and influencer, who anticipates and responds to current and future supporter care best practice and the ever-changing regulatory landscape
• Significant experience in team leadership, performance management and professional development to maximise team effectiveness and wellbeing
• Proven experience in driving effective, lasting change, bringing others with you
• A team player, able to develop collaborative, strong and effective working relationships
• Ability to negotiate and influence effectively, with strong written and verbal communication skills, to influence a range of audiences and stakeholders including senior leaders and suppliers
• Experience in developing robust performance indicators, measures and reporting frameworks
• Experience of using and optimising customer relationship management platforms to enhance the supporter experience and value
• Digitally savvy, an early adopter of new technologies and a competence user of MS office, CRMs (ideally Salesforce), and enquiry handling tools (Salesforce Service-Cloud ideal)
• Innovative and solutions-focussed, with the ability to work under pressure and to tight deadlines
• Demonstratable experience in navigating and complying with the regulatory landscape for the third sector, including GDPR (ICO), Gift Aid (HMRC) and the Fundraising Regulator
• Experience in leading compliance projects such as on GDPR or Gift Aid and influencing change
• Experience in budgeting, reforecasting and reporting on performance
• Experience delivering process improvements to maximise efficiencies
• Experience managing and holding third party suppliers to account (e.g. printers, fulfilment houses)
• Experience in managing multiple systems such as customer care ticket systems (like Zendesk/Service-cloud) and telephone management systems

The Ramblers are an equal opportunities employer.  We promote diversity and warmly welcome applications from appropriately qualified people from all sections of the community.

We are looking for an experienced, ambitious and skilled senior fundraiser. This new position has particular responsibility for securing and cultivating major donor relationships, growing our existing individual giving programme, and helping to deliver our overall ‪fundraising strategy. It is an exciting and crucial time in the charity’s development and this specialist role will offer a chance to really make your mark.

With responsibility for both strategy and delivery, you will be a highly motivated, determined and experienced fundraiser who relishes the opportunity to develop this exciting new income area for the charity. The ideal candidate will have experience of major donor fundraising and individual giving schemes.

You will shape and develop a major donor and individual giving fundraising strategy, considering and collaborating with the staff team to deliver strategy and communications that are complementary to the overall supporter journey.

You will be passionate about our work, and be an articulate, persuasive and tenacious professional with an exceptional ability to forge relationships with donors. You will have up to date knowledge of charity legislation and a proven track record of setting and achieving fundraising targets.

At The Orchard Project you’ll find a committed, friendly and supportive team where staff wellbeing is valued and prioritised. 

We can offer a flexible approach to working days, hours and location.  Our head office is in London, and we are happy to support home-based working for the right candidate.

Job title: Managing Director of Lightful Solutions

Department: Lightful Solutions

Seniority: At least 5 years of experience of running large internal teams (between 20-50 people)

Reporting to: The CEO 

Direct reports: 8

Indirect reports: 13 full time, plus 6 contractors

Compensation: Highly competitive salary with stock options + other benefits

Location: Remote working, then 1-2 days in an office per week in London or Bristol

At Lightful, we believe those doing the greatest good deserve the best technology. Our products and services are designed for charities and nonprofits to simplify their work and amplify their impact.

Our journey to this point has had many successes. We work with hundreds of nonprofits and foundations each year to improve how they use digital. We are a certified B Corporation, ensuring that community, the environment and our staff are central to all of our decision making. We are a recognised Living Wage employer, and have been profiled in The Sunday Times, Forbes and Sky News. We are in The Escape 100, as one of the best companies in the UK to escape to for a career with purpose. And we are supported by a wide array of incredible investors, including Nick Mason CBE and Dario Franchitti MBE.

Lightful is a business built to create impact both in and out of the office. Our people and products support nonprofits in 58 countries around the world, organisations that are solving some of our planet's greatest challenges. Our work has helped small charities increase fundraising by 64% year on year. Since achieving B Corp status in 2020, we have created an impact out of the office too. We have planted 12,371 trees planted through our employee carbon offset programme, saved 295,497 litres of water, and offset 1,107 tonnes of Carbon Dioxide emissions through 28 global carbon reduction projects.

We are expanding our senior leadership team, with the addition of a Managing Director (MD) to drive the growth and continued excellence of one of our 3 core business units: Lightful Solutions. This role will be the lead role in Lightful Solutions, a tailor-made technology consultancy that exists to help nonprofits embrace change, with best-in-class technology solutions that are dependable, secure and effective.

This position reports directly to our CEO, and works closely alongside our Co-Founders, the MD of Lightful Products and the MD of Lightful Learning to drive and influence the long term direction, profitability and impact of Lightful. 

You will have responsibility for the overall business strategy for Lightful Solutions. In this role, you will drive consistent and rapid revenue growth, lead our exceptional client delivery teams to develop Salesforce Solutions and deliver excellence to all of our clients. Internally, you will drive technological excellence in delivery, growth and development of the whole team through cross-team initiatives and continue to double our impact and our revenue year on year. 

If you have a track record of driving revenue growth, have experience delivering project excellence on behalf of clients, revel in managing a multi-disciplinary and exceptionally talented team, and are looking to focus your career to create immense impact not only for this high growth scaleup, but for our clients and for our planet, then this is the role for you.

What can we offer you?

• The opportunity to join our senior leadership team, working closely with our three Co-Founders and two other Managing Directors
• The opportunity to lead a profitable technology team that has a track record of doubling its impact and revenue each year 
• The opportunity to drive growth, change and innovation within one of our core business units
• The opportunity to develop and lead experienced client delivery teams of talented and passionate professionals across projects in the UK, North America and EMEA 
• The opportunity to shape a consultancy service at the cutting edge of digital innovation, using technologies such as Salesforce
• The opportunity to build on established relationships with world leading charities such as the Bill & Melinda Gates Foundation, the Rhodes Trust and Citizens Advice, and the opportunity to create many more
• The opportunity to enjoy and thrive in a role that drives high social and environmental impact
• The opportunity to be a thought leader through spoken and written work by representing Lightful's work in the growing Environmental, Social, and Corporate Governance (ESG) and #techforgood space

What is the vision for the business that you will develop?

• To create a business that is an inspiring innovation hub within the nonprofit sector
• To create a business that puts user experience, user adoption, delight and impact at its core
• To create a business that values entrepreneurship, ambition and fun within the team
• To create a business that thrives on a fast pace of working, autonomy, and change
• To create a business that delivers excellence across all Lightful Solutions projects whilst ensuring client satisfaction and impact

Our story

At Lightful, we believe that those doing the greatest good deserve the best technology.

We’re passionate about making the best technology accessible to charities and nonprofits. Our products and solutions help organisations unleash the power of technology and make the good work they do even greater. Our products and services are designed to simplify the work and amplify the impact of charities and nonprofits. 

In 2015, Lightful was launched by Vinay Nair, Johnny Murnane and Carlos Miranda. Three friends who all had different exposure to the nonprofit sector, they all realised the same thing - nonprofits were not getting the technology they deserve.

Before evolving into Lightful (pre-2015), we were a YouTube certified multi-channel network (MCN) known as Thunderboom. Our original intention was to help charities and nonprofits of all shapes and sizes monetise their video content.

Things changed - as they do - and we eventually pivoted. We left our MCN ambitions behind, and we launched our now award-winning Lightful Social Platform. At that time, the company became known as Lightful.

From there we grew our consultancy services - now Lightful Solutions - and developed a comprehensive 12-month course to equip charities with the digital skills and capabilities they need to become more resilient - Lightful Learning's BRIDGE programme.

Lightful values

As a certified B Corp, we’re a values-led organisation, and our values are integral to the Lightful culture. Our Lightful values are:

• To act with audacity while remembering humility
• To understand the importance of both listening and leadership
• To practice generosity whilst showing accountability
• These all lay on the foundation of respect and integrity

Our business units
We offer three services to charities and nonprofits; Lightful Products, Lightful Learning and Lightful Solutions. Each business unit is different but highly interconnected, designed for the different needs of the social and environmental-focused organisations we’re proud to serve and work with.

Lightful Products
Lightful Products helps drive organisations forward with ready made software such as: 

• Lightful Fundraising Pages, fully customisable and branded to clients look and feel, to enable clients create engaging experiences that drive donations
• Lightful Social Platform, the #1 social media tool for charities, it helps charities schedule social media content, increase engagement and save time
• Lightful Components, a toolkit of adaptable components designed to build flexible, design-driven online communities

Lightful Learning

Lightful Learning helps our partners master real world skills through a combination of tools and support, building their confidence and resilience. It was designed to grow digital skills and increase effectiveness within the nonprofit sector.

Building resilience in digital growth and engagement (BRIDGE) is Lightful Learning's flagship programme for impact organisations looking to future-proof their operations at a time of great change. It combines a learning syllabus, delivered through a combination of live and recorded sessions and webinars, with the Lightful Social Platform. BRIDGE is supported by foundations and other funders, and offered to small-to-medium sized charities that they support.
 

Lightful Solutions
Lightful Solutions has been a Salesforce Partner since 2017 and has worked on almost 100 projects with over 50 clients. Our team has 27 members, including user researchers, UX designers, UI designers, developers, architects, administrators, business analysts and project managers. We have more than 60 Salesforce certifications across our team and more than 175 combined years of Salesforce consultancy experience specialising in: 

online communities, digital transformation, digital strategy, CRM support, digital fundraising, and Scoping and Solution Design (SSD).

Our design and development process is as follows: 

• Identify - Understanding the client’s ambitions, challenges and pain points to let us identify tailored approaches and opportunities
• Imagine - Our human-centred design process keeps user experience at the front and centre of how we deliver a client’s impact goals 
• Implement - We build and implement custom solutions using agile methodologies and close collaboration to ensure smooth delivery and transition

We have designed processes and large-scale implementations for major projects with significant cost and efficiency implications for organisations such as The Rhodes Trust, the European Society of Cardiology, the Esmée Fairbairn Foundation, the Bill and Melinda Gates Foundation, Atlantic Fellows, The Big Give, Frontline, Independent Age, Schmidt Fellows and Save the Children UK.
 

What does the role involve?

Key accountabilities

• Alongside our Co-Founders, MD of Lightful Products and MD of Lightful Learning, you will influence the long term direction, profitability and impact of the Lightful business
• Lead delivery to drive rapid and exponential growth of our Lightful Solutions business unit
• Create and execute the business strategy for Lightful Solutions 
• Orchestrate and deliver year on year revenue growth for your business unit, ensuring revenue targets are achieved monthly
• Ensure excellence is delivered across all Lightful Solutions projects whilst ensuring very high client satisfaction and impact
• Responsible for ensuring that every Lightful Solutions proposal is feasible and viable within the team through working with the Business Development team, meeting potential new clients during the RFP processes, signing off on all proposals
• Form an excellent working relationship with our two other Managing Directors - all three of our business units align and should be optimised to create and execute mutually beneficial business development opportunities
• Lead on initial project meetings to explain Lightful’s approach to digital transformation, emphatically understanding users' needs, and advising on how to achieve the best results for each and every client

Internal responsibilities

• Lead the delivery of Lightful Solutions strategic plan to meet revenue targets, produce work that delivers impact for happy clients, increase delivery robustness, and have standout quality through structure and clear standards
• Manage a growing team of 21 talented employees ranging from Salesforce Administrators, Technical and Solutions Architects, Developers, and Project Managers in addition to a non-permanent team of 6-10 contractors
• Motivate, advise and provide structure to Lightful Solutions team to meet objectives and manage own development goals within team
• Harness creativity and new ideas within the team and ensure structure for success

Experience

• At least 5 years of experience of running large internal teams (between 20-50 people)
• At least 5 years of experience of running successful client projects at Associate Partner equivalent level or above
• A history of managing successful consulting and technical projects from end-to-end, including CRM (particularly Salesforce) implementation projects
• Knowledge and expertise on winning and delivering 6 and 7 figure business contracts
• Experience working with, and passion for, nonprofit and/or public sector clients
• You will have a network of leaders across the nonprofit sector in the UK, EMEA and globally 
• Strong technical and development understanding and capabilities 
• Experience managing large, medium and small Salesforce digital transformation projects

• Experience meeting client deadlines and expectations within Agile development environments 

Personal qualities 

• You have a high level of emotional intelligence and an ability to demonstrate empathy with Lightful colleagues and clients
• You are a very strong communicator 
• You have exceptional verbal, written and presentation skills and embody Lightful’s foundational principles of respect and integrity 
• You are equally comfortable addressing people with various levels of technical knowledge
• You are a proven analytical thinker
• You have the ability to support your direct reports and other team members in building solutions and providing both technical and non-technical mentoring and guidance
• You are able  to work in a highly collaborative environment, taking the initiative where necessary
• You are open to new ideas and enjoy coaching and mentoring others to get the best out of them 

Additional requirement

• Eligible to work in the UK without the need of visa support/sponsorship
   

Benefits

You will be a part of our exciting culture that fosters personal growth and development. As we expand, you will be given the opportunity to thrive in a close-knit team environment.

• Highly competitive salary 
• Stock options
• Holiday entitlement is 27 days per annum, plus bank holidays, your birthday off and a day off for moving (once a year)
• Working from home buddy to integrate you into the team
• Simply Health (claim back money on everyday healthcare costs and access to face to face counselling)
• Access to a variety of wellbeing apps
• Regular events e.g. quiz, cook-along, social drinks, summer party, Christmas party
• Lunch & Learn sessions
• Training and development plans
• Volunteering opportunities
• Cycle to work scheme
• Paid parental leave and nursery benefit
• Lightful kids events

Inclusion of a diverse range of opinions and perspectives is core to Lightful’s open culture and ongoing success. Therefore we never discriminate on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

*No recruitment agency requests please* *We only work with direct applicants*

Are you…

• Experienced in providing services to vulnerable people?
• A proven leader of programmes and services?
• A creative and inspiring leader, able to work collaboratively and strategically?
• Passionate about doing a job that makes a difference?

We are looking for a fantastic leader to join our team and oversee our rough sleeper drop-in, activities and Education, Employment and training programmes  at the Project. You will be someone who is experienced in delivering great services for vulnerable people, and work in a dynamic, positive and creative way to achieve the best outcomes for service users and staff alike.

Ideally, you will have experience of working within a Psychologically Informed Environment, modelling and implementing best practice to others. You will participate in the overall responsibilities of the Project.

 Hours Average of 40 hours per week (full-time). As the Centre will become a 24/7 service, you will be on a balanced 6 week rolling rota of day, late, night and weekend shifts.

Pension: The employee will be assessed under auto-enrolment pension legislation and if eligible, minimum contributions will be made.

Annual Leave: 33 days per year, inclusive of public bank holidays. As the Project operates a 24/7 service, bank holiday cover may be required.
 
Contract: Full Time, Open-ended

DBS: An enhanced DBS check required and compliance with Church Army’s safeguarding policies. Safeguarding training will be required. 

Occupational Requirement: *Positions are exempt under the Equality Act 2010, Schedule 9, Part 1.
Physical requirement: The job regularly involves walking throughout the Project, which is based over 2 sites 100m apart, over a number of floors with stair access. There is also a requirement to travel across London for meetings and service user support. Physical mobility and ability to carry smaller items are required as essential.

To apply: 
Please find attached the Job pack with details of the job description and the link to the application form or find attached the application form .

CVs will not be accepted. Applications should be sent to our recruitment email address.

Closing date for applications:  Friday 4th June 2021 at 08:00 am.

Interviews:  Thursday 10th June 2021.

Established in 1974, Family Rights Group is the national charity that works with parents whose children are in need, at risk or are in the care system, and with members of the wider family who are raising children unable to remain at home.

Our goal is to enable children to be raised safely within their family and strengthen the family and community support networks of children in the care system.

We are looking for a highly-skilled and dynamic leader to manage a complex and critical part of the charity’s work, our advice and advocacy service. As Director, you will have strategic responsibility for the management and development of the service as it continues to respond to the multiple challenges of the pandemic, ensuring delivery of specialist legal and child welfare advice to an increasing number of families.

To find out more about the role, please visit our website.

The charity is committed to equality, diversity and inclusion in all aspects of its work, including employment.

Closing date for applications: Midnight Sunday 23rd May.

The Role:
This is a fantastic opportunity within the Project, your role will be based within our newly refurbished Centre where you will manage a caseload of service users who may have complex needs and challenging behaviour. You will provide Advice, Guidance and information (IAG) to vulnerable adults and holistic support to address their needs within a psychologically informed environment.

Part of your role will also include Coordinating and facilitating our Drop-in Service for rough sleepers, providing them with a range of services including food provision; laundry; showers; clothing and nurses clinics.

You will have the opportunity to be part of a service which will really make a difference to women’s lives and have the privilege to see them grow in confidence and skills.

Key Tasks:

• Provide a high quality, person centred service to homeless women with a range of low to high needs within a Psychological informed environment.
• Provide holistic support to a caseload of rough sleeping women who access the Centre, signposting service users to the relevant services that will address their needs.
• Assist in the provision of our rough sleepers Drop – in within a safe, secure, trauma informed environment. Meeting the basic needs of the clients by providing food, warmth, shelter, showering facilities, meaningful activities and a safe place to sleep.
• Produce person centred and high-quality documents for a caseload of clients including risk assessments, support plans and referrals relating to their needs. This includes and is not limited to; housing, employment, health and financial needs.
• Provide up to date housing advice and guidance to low-to-high support service users. Signposting them to the relevant specialist services in order for them to access stable accommodation.
• Provide tenancy management and support for residents in the Emergency Beds. 

The successful candidate will:

• Have working experience of supporting clients with Mental Health and/or Complex Needs.
• Have experience of providing Advice, Guidance and information (IAG) to vulnerable adults.
• Possess excellent communication and time management skills.
• Be willing and able to work flexibly to meet the needs of the women. 

Must have:
1-year minimum paid experience of working with vulnerable people and those with complex needs in an Advice and Guidance or Support Worker role (or equivalent).

To apply: Please see our Job Description and fill out the Application Form (available to download on our website) and email your application to our recruitment email.

Please note we do not accept CV's.

Hours  40 hours/week. Working on shift-based rota which includes early, late, night, and weekends

Application Deadline: Wednesday 19th May 2021 at 08:00 am.

Interview date:Weeks commencing  7th and 14th June 2021.

We are looking for an exceptional candidate, who shares our passion for people-powered change to join our small team. You will assist the Data Manager in the administration of WCMT’s SalesForce database. You will also develop and deliver a new programme of SalesForce training for the wider team, aimed at ensuring that each role is able to independently interact with the database as appropriate. WCMT runs a number of grant programmes and you will support applicants with technical issues during the grant application process. The role also includes some IT support for the wider team, however, this is supported by the Data Manager and IT consultants, and no previous experience resolving IT queries is required.

It is a permanent full time role. It is currently remote but as restrictions lift the role will move to hybrid working, requiring some weekly attendance to our Westminster office.