Senior service delivery manager jobs

ROLE

Head of Support Services (Interim)

REPORTING TO

Director of Frontline Services

START DATE

mid-September 2025

PURPOSE OF POSITION

This is a critical frontline leadership role that is responsible for the operation of the organisation’s homelessness and rough sleeping services at Anchor House.

You will provide operational leadership to support services managers and ensure compliance with organisational, contractual, local authority and legal regulations and requirements. You will ensure the quality of services is pushed to the highest standards possible, ensuring excellent outcomes for residents and a positive and high performing working environment for teams.

This role will also be accountable for building and maintenance of excellent relationships with external partners, commissioners, other key stakeholders for support services in the organisation.

RESPONSIBILITIES & ACCOUNTABILITIES

Service Delivery

· Lead in setting organisational standards and performance targets across the support services that reflect contractual requirements and organisational standards.

· Actively promote and develop person centred practices based on a trauma informed approach and psychologically informed environment to working with residents with high support needs and challenging behaviour.

· Be accountable for the operational performance of the services, allocating resources strategically to ensure that key performance indicators are achieved and that action plans are in place where required to improve service performance.

· Promote accountability and co-production approaches with residents.

· Support with the creation and review of local and service wide policies and procedures.

· As part of the Frontline Services Leadership Team, ensure the support services team follow established Health & Safety and building management procedures

· Contribute, and when required, lead on the formation and review of local and service wide policies and procedures.

· Contribute to the Frontline Service’s Management On Call rota, providing support to frontline services outside of office hours.

Stakeholder Management

· Develop and maintain close relationships and working protocols with external partners and local authorities to enable the service to meet agreed objectives and improve service outcomes.

· Submit management information on a monthly and quarterly basis and produce other statistics and data as directed by the Director of Frontline Services.

· Responsible for good and effective liaison with outside agencies including the police, social services and other statutory and voluntary agencies and delegating this work where appropriate.

· Represent the organisation externally at forums, conferences and meetings.

· Contribute to the wider management team in frontline services to ensure good communication, coordination and consistency of practice, approach and development across the Directorate.

Business Planning and Project Management

· Drive business planning activities within contracts, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary

· Where agreed, project manage new services or service developments.

· Working closely with Finance Department to set, manage and monitor allocated budgets for income and expenditure for support services and to ensure that teams keep within set performance targets.

· To ensure that financial procedures are maintained at all times in accordance with organisational policies and procedures.

Managing and Developing People

· Creating an open and inclusive culture across the support services teams that reflects the organisation’s values.

· Developing performance targets and quality control measures for teams, and monitoring performance to ensure that these are met.

· Supporting managers and teams by setting clear objectives and holding individual supervisions regularly.

· Ensuring good communication across teams by holding team meetings regularly, and additional briefings as necessary.

· Inducting new managers and any other direct reports and planning the continuous professional development of existing managers through annual appraisals.

· Managing the workload of teams to ensure that adequate cover is provided at all times.

Safeguarding Lead

· To be the designated Safeguarding Lead for the organisation ensuring that it meets legal duties, keeping policy and practices up to date

· To actively promote an open and accountable approach across the organisation as a whole that achieves best practice and keeps the best interest of the residents central to our safeguarding practices.

General

· To attend meetings internally as and when necessary, for example, Directorate, Management and planning meetings.

· To undertake such other duties within the competence of the post holder which may be required from time to time.

PERSON SPECIFICATION

Ideal attributes for meeting the needs of position and being an effective member of the wider Your Place team.

Experience

· Experience of working with vulnerable adults, including managing the provision of a safe operating environment in a relevant context

· Experience of leading, supervising and motivating managers of specialist service delivery teams in either a supported housing, advice, homelessness, care or other relevant environment

· Experience of case management and delivering best practice around; needs assessments, high quality personalised support or advice services to vulnerable adults, including people with high support needs

· Experience of contract management with stakeholders

· Experience of project management and mobilisation of new services or developing existing services

Skills & knowledge

· Knowledge and understanding of the housing and support needs of single people who experience homelessness and rough sleeping, the benefit of move on and the ability to translate knowledge into good practice.

· Knowledge of the commercial and regulatory requirements of supported housing.

· Strengths based coaching skills.

Abilities

· Ability to interact at senior level with external stakeholders.

· Ability to work in a fast paced, high pressured environment, with multiple competing priorities and to quickly adapt to new situations.

· Ability to network, liaise, negotiating and influence effectively with outside agencies.

· Ability to undertake budget management, produce financial reports and collate and interpret financial and statistical information.

Personal qualities

· Demonstrates a commitment to the charitable purposes of Your Place.

· Self-sufficient and highly organised with the ability to accomplish goals according to deadlines, and a flexibility to juggle a variety of tasks.

· Excellent organisational skills.

· Strong communication and negotiation skills.

· Strong sense of responsibility and accountability.

· Awareness of own training and support needs.

Desirable criteria

· Educated to degree level or equivalent in adult social care or leadership and management.

Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose - we call these our '3Ps'.

We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity, and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Our Young People and Families (YPF) hub provides early intervention, targeted and specialist support services to those in crisis, leaving care, missing from home or with substance misuse or mental health problems. Our services support people no matter what their situation – and have demonstrated a high success rate.

County Lines Support and Rescue Service

County Lines Support Service: A specialist support service for under 25’s, and their families, who are criminally exploited through county lines in West Yorkshire, Greater Manchester , West Midlands, Merseyside, and London.

Rescue Service: A rescue service with out of hours capacity to facilitate the safe return home, at a critical teachable moment, of under 25’s from West Yorkshire, Greater Manchester, West Midlands, Merseyside, and London, where they are identified outside of their home police force area, in connection with county lines.

Job Description

• To recruit, manage, motivate, coach and develop a staff team including carrying out annual appraisals and regular supervision meetings.  To manage their health, safety and wellbeing.
• To promote and embed Catch22’s vision and values in local service delivery
• To ensure all service user information, interventions and other data as required by the contract are recorded on the relevant data management system in line with Catch22’s policy. 
• Weekly review of service data to identify any risks to service delivery, and outcome performance and put in place corrective actions.
• To be the designated safeguarding lead in the service, ensure that all safeguarding processes are followed and to be Catch22’s representative on local safeguarding boards where appropriate.
• To manage operational risk, health and safety, governance and safeguarding issues in line with Catch22 and Commissioner policies.
• Carry out regular case file audits as per the Audit Policy and Procedure and implement any service improvement or process change as a result of audit outcomes.
• To monitor referrals to the service ensuring they are in line with the volumes and eligibility criteria for the service; manage engagement with key stakeholders to promote the service and generate appropriate referrals to ensure the service / funding reaches the most appropriate young people.
• Be responsible for the allocation of referrals and ensure caseload management structures are in place including specialist female and mental health caseloads to maximise impact for young people.
• To ensure that the diverse needs and aspirations of all groups of service users are considered in service delivery and to enable all service users to fulfil their potential.
• To carry out such other relevant duties as may be required and as are commensurate with the nature and level of this post.
• When necessary, hold a small case load of high-risk clients ensuring appropriate support is given to young people according to their need who are referred by means of effective assessment and support planning.
• Provide consultation, information and where required, training and presentations, to other professionals, family and young people from a range of settings.
• Work alongside and ensure effective relationships with Children and Families services and other local agencies and treatment providers
• Liaise effectively with local partner organisations and other relevant agencies to ensure effective referrals, care and risk management as well as ease of transition and referral for young people and to promote the continued joint work of the service and other partners. Attend relevant meetings or delegate to the most appropriate caseworker to ensure Catch22’s service is fully integrated with other services.
• Work with service delivery partners to identify other professionals, statutory and non-statutory stakeholders to include in service training offer to improve awareness and impact of support for women and girls.
• To ensure meaningful participation and active co-production with service users and stakeholders.
• To promote services at local and national level, taking every opportunity to advertise positively the work of Catch22.
• Maintain and update professional knowledge and competencies ensuring that you and staff you manage are up-to date on all relevant Catch22 policies and procedures and are working in line with local and governmental frameworks such as Public Health England, Safeguarding etc. ensuring these are implemented in the service
• To manage your time and activities safely and effectively, to meet with the priorities and delivery requirements of Catch22; contributing to achieving the standards of care, quality and positive outcomes required
• To ensure effective communication and liaison with partner agencies and local groups.
• To ensure that young people, parents/carers/families have ease of access to a range of support mechanisms and services.
• To act as an ambassador for Catch22, upholding and promoting our corporate values.
• Act up as required in the absence of the Senior Service Manager.
• Be an active member of the management team attending, contributing to meetings and training events as necessary.
• This post will involve a travel across the region, and occasional evening and weekend working.

Qualifications

• A relevant qualification, or equivalent experience, in a relevant discipline – such as youth, community, health and social care, management.
• Basic ICT skills, with experience of using recording and data collation systems.
• Knowledge of engagement and intervention strategies.
• A Management qualification, NVQ3/5 Health and Social Care. (Desireable)

Additional information

Salary: £41,319 per annum
Hours of work: Full time, 37 hours per week
Contract: Permanent
Flexibility: Hybrid working arrangements available where service delivery allows

*Rescue Service requires designated staff to be on-call until 10pm (on a rota system).
*This role requires access to a car, and a full manual driving licence.
*This post will involve travel across the regional area, and occasional evening and weekend working.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

Job title: Senior Supporter Engagement Officer

Responsible to: Fundraising Operations Manager

Salary: £30,900 FTE pro rata (£20,085 actual)

Hours of work: Part time (0.65FTE/22.75 hours per week). Exact days/times to be agreed upon appointment. We consider flexible working requests

Annual leave: 30 days with 8 additional Bank Holidays pro rata

Location: Remote - location is flexible with option to be home based anywhere in the UK. Hybrid/office based also available (head office is in Bristol)

Closing date: 15th September - midday

About Action for ME

Action for ME is the only charity in the UK providing support, including healthcare, to people of all ages affected by ME. The charity was founded by Sue Finlay in 1987 and since then has been taking holistic approach so we can make an impact on multiple fronts - from amplifying the voices of people affected by ME in Government and leading on breakthrough research, to providing "lifeline" support and unique healthcare services on a daily basis.

Myalgic Encephalomyelitis (ME), sometimes referred to and diagnosed as Chronic Fatigue Syndrome (CFS), is a chronic, fluctuating disease, causing symptoms such as post-exertional malaise (PEM), sleep problems, problems with thinking and memory (brain fog), pain and crushing fatigue. There are an estimated 1.3 million people living with ME or ME-like symptoms, including PEM, in the UK alone.

Even in its so-called mildest form, ME can have a significant impact on an individual’s life, and not just on their health. A lack of understanding and awareness about ME means patients can experience disbelief, and even discrimination, from friends, family, health and social care professionals, employers and teachers.

For the first time there is an increased awareness of post viral illness because of the Covid -19 pandemic. After decades of neglect this offers Action for ME an opportunity to accelerate our work for people with ME in a way we have never been able to do before. The intent of everything we do is to pursue positive impact for the lives, rights, and futures of people affected by ME.

Job purpose

This role will deliver an exceptional supporter experience to our donors, building and maintaining strong relationships with our supporters. Working closely with other members of the fundraising and communications teams, you will deliver our supporter journey, maintain regular communication with donors and be an integral part of our fundraising campaigns and appeals.

Key duties

• Work with the Fundraising Operations Manager to deliver our supporter journey, engaging current and prospective donors with our work and giving them an excellent experience of supporting Action for ME.
• Be responsible for creating the methods that ensure each supporter relationship is maximised, increasing retention rates for a growing supporter base. As such you will be required to engage with supporters so that they feel valued, and relationships can be developed further for the benefit of the charity.
• Lead on thanking donors, including making phone calls to donors as part of stewardship.
• Work closely with the Fundraising Operations Manager and the team to support the growth of income streams, including but not limited to, individual giving, Gift Aid, legacies, trading, community fundraising and membership.
• Work with the communications team on the delivery of digital communications, including social media and e-communications for a diverse range of audiences.
• Play a key role in fundraising appeals and campaigns including our yearly Big Give Christmas Challenge, Summer Appeal, Thanking Campaign and any other fundraising initiative or project as directed by the Fundraising Operations Manager or Director of Fundraising.
• Ensure excellent supporter care and maintenance of accurate database records.
• Create inspiring donor communications, including stories and impact from our wider work (support & healthcare services, research and policy work)
• Work closely with the Philanthropy Manager to identify potential major donors.
• Develop innovative and creative ways of widening our supporter base and increasing donations.

Other duties

• To attend and contribute constructively to team meetings and other meetings as required.
• Supervise fundraising volunteers as required.
• Occasional attendance at fundraising events.
• To positively promote the work and activities of Action for ME at all times.
• To contribute to the team’s overall strategy, ongoing workplan and annual planning.
• To undertake any other reasonable activity in line with the responsibilities of the post as requested by the Fundraising Operations Manager, Director of Fundraising or the Chief Executive.
• Act as an advocate for the Charity and its work.

Person specification

Experience and knowledge

• Minimum 2 years previous fundraising experience
• Demonstrable skills in stewarding supporters and donors.
• Experience using Microsoft Excel for work, including basic excel functions, basic formulas and list tools.
• Experience of using a CRM database, preferably Raiser’s Edge
• Proven experience of effective donor stewardship approaches

Skills and Behaviours

• Excellent written and verbal communication skills including creating engaging donor communications
• Ability to work methodically, managing and prioritising a varied workload.
• Ability to use own initiative, work independently and to work well in a remote team.
• An understanding of data protection including UK GDPR related to fundraising
• An understanding of ME, the impact on people affected by it and associated current political, health, policy and social issues (desirable).

Attitudes and values

• Enthusiasm
• Integrity
• Resilient

Key competencies

• Effective communicator
• Results driven
• Attention to detail

Reports to: Chief Operating Officer
Manages: Business Development Executive
Salary range: £38,251 – £47,940 per annum, depending on experience
Location: London – EC4Y 8EE (Hybrid)
Contract: Permanent, full-time (31.5 hours over 5 days)

Job Purpose

Our Business Development Manager is an exciting opportunity for someone who thrives on creating and improving relationships, expanding a product portfolio, and working across an organisation to drive impact. This role has a wide remit which covers our existing products as well as identifying new income streams.

You’ll play a pivotal role in shaping and delivering a business development plan that maximises income streams, supports improvements in patient care, and strengthens our partnerships across the healthcare system. You’ll support tenders and contract negotiations, fostering relationships that secure funding for key BSR initiatives whilst offering tailored customer service and account management to our partners.

You’ll manage a business development administrator, who will focus on delivering contractual obligations in a timely manner. You’ll coach and develop them to build confidence in account management and sales. This role requires a creative, impact-oriented leader who excels in both strategic thinking and hands-on execution.

Please note: This role may require travel, overnight stays and weekend work, for example at our conferences.

Main Responsibilties 

Business Development Strategy

• Alongside the COO, develop and execute a business development strategy for BSR that secures financially sustainable funding streams that support our drive to improve patient care
• Lead on market research, product development and product lifecycle management
• Support the Senior Management Team and Heads of Department to expand and improve our product portfolios to keep partners engaged in supporting our diverse membership

Relationship building and management

• Lead relationship management with sponsors, partners and collaborators to provide exceptional and consistent account management
• Liaise with and support internal teams with delivery to sponsors, partners and collaborators
• Enable internal sharing of insight and intelligence about trends and movements with industry partners
• Foster new strategic partnerships and relationships with UK and international organisations
• Open up new funding opportunities that support BSR’s strategic aims and activities

Team Leadership and Development

• Lead and develop the Business Development Executive
• Support teams across the business to meet ambitious financial targets
• With the COO and Director of Marketing, Education and Events, manage our compliance with the ABPI pharmaceutical industry code and provide regular advice/training for colleagues
• Alongside the COO, provide support to colleagues on tender and contract processes

Finances and Impact

• Oversee BSR income streams, working closely with the finance team to ensure efficient financial process and cash flow
• Manage the sales pipeline, ensuring financial trackers are up to date
• Analyse data to ensure the business development strategy is effective, ambitious and realistic 
• Provide regular reports to the Senior Management

Person Specification 

1. Experience in business development, sales or fundraising  
2.  Experience of pipeline tracking/projection/modelling
3.  Understanding of market research and product development
4.  Track record in account management and achieving financial targets
5.  Experience of best practice in tenders and contracts
6.  Ability to analyse data to harness insight and drive engagement 
7.  Outstanding interpersonal, communication and negotiation skills
8.  Ability to coach staff to reach their potential
9.  Confident decision maker
10.  Commitment to our values

Timetable

The closing date for applications is Sunday 24 August 2025
Interviews are expected to take place during the week commencing Monday 1 September 2025.

The selection process will include a first-round panel interview. Shortlisted candidates (top two) will then be invited to a second-stage interview.

Equity, Inclusion and Diversity statement 
 
BSR is committed to encouraging inclusion, equity, and diversity in our workforce. We are actively trying to increase the diversity of our staff team. We try to reduce as many barriers as we can for those with a disability. We know that everyone is an individual, so please always tell us what we can do to support you. 
 
We welcome approaches from individuals from underrepresented groups, including those from minoritised communities, and those with a disability, to better reflect the community we serve and help broaden our perspectives.

Prospectus is delighted to be partnering with a West London-based older people’s charity who provide a range of impactful, person-centred services; from social prescribing, to befriending, to dementia support, to information and advice, to digital inclusion. They are now recruiting for an interim Director of Services to lead the organisation through a time of change and development.

As interim Director of Services, you will work across various departments to oversee the strategic delivery of beneficiary-focussed services, ensuring that projects are delivered on time, to target and to budget. You will join the CEO in leading the delivery of the organisation’s strategy, evidencing impact, ensuring that staff and the management team are motivated and engaged and that older people remain at the heart of delivery. You will develop and maintain strong strategic relationships with key stakeholders, particularly within the NHS, promoting and developing the charity's integrated teams and social prescribing work, and facilitating opportunities to secure funding.

To apply for this role, you must be a senior manager with significant experience of overseeing and developing health, social and voluntary sector services in integrated settings. You must have extensive experience of working with and supporting vulnerable people, and an understanding of the health and wider social issues affecting them. You must have demonstrable experience of managing, supporting and developing staff teams, and of working in partnership with a range of stakeholders at a senior level.

Please initially apply by submitting your CV in Word format (cover letters are not required at this stage). Successful candidates will then be contacted and provided with further information.      
 
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply.    

Please note, this role is initially offered as a 6-month fixed term contract (up to the end of March 2026) with possibility of extension.

Please also note this role will be hybrid-working (1 day, potentially 2 working from home).

Contract: Permanent

Hours: up to 35 hours per week (can consider less hours, 35 hours is full time)

Location: Finsbury Park London, in our purpose-built centre and gardens

Starting salary: £54,520 - £63,243 per annum

Closing date:  Monday 8th September 2025

Expected date of interviews: 17th-19th September 2025

Job ref: VA756

Would you like to make a positive difference to the lives of survivors of torture? Do you have experience of coordinating clinical services delivery to marginalised groups in a community setting?​

We have an exciting opportunity for a Senior Clinical Psychologist to work with an innovative and friendly multidisciplinary team at our London Centre.​

You will line manage and supervise highly skilled and dedicated clinicians, in the service delivery of a range of NICE guideline recommended therapy interventions, offered to our clients, who are survivors of torture and organised violence. You will report to the Adult Team Manager, London and operate as an integral part of the London Clinical Services Team. This is an exciting chance to join us as we place survivor empowerment and movement building at the heart of our four-year strategy and work together to increase the number of clients who can access our services. It is based in a centre specifically designed to be a safe and welcoming environment for survivors and includes gardens and growing facilities.

About the role

This is a wide-ranging position, and your key areas of responsibility will include:

• To work with the Adult Team Manager and Heads of Clinical Services to implement FFT’s strategic goals. It will involve providing line management to paid staff and volunteers from different professions and disciplines and provide professional and clinical supervision to qualified clinicians and trainees in the service including, clinical/counselling psychologists. This role may also include providing remote clinical supervision to clinicians in our other regional centres (North West England and Scotland).
• To ensure that Freedom from Torture's clinical model continues to be fully rolled out, with particular emphasis on survivor empowerment and evidence-based practice for addressing PTSD and other mental health impacts of torture.
• Championing people development as well as influence delivery of evidenced -based practice, clinical standards, quality initiatives and audit-based services.
• To formulate and negotiate psychological treatment and management plans for referred clients and to provide psychological treatment, using a range of specialist psychological interventions appropriate to the service in line with the new clinical model “Pathways” (drawing on a range of evidence-based models for the presenting problems of the clients).
• Being an effective role model and leader to encourage, develop and enhance skills of others.​

About you

This is an important role within Freedom from Torture. To be successful in this role you must have a high level of commitment to maintaining excellent standards of client care and service delivery. It is a key requirement that you must have knowledge of appropriate clinical standards and external regulatory bodies. You must also have sound financial awareness and experience of balancing the provision of quality care against budgetary parameters.

To be considered for this role you must be a Psychologist registered with HCPC and have qualified with a doctorate or equivalent in either clinical or counselling psychology. You must have professional experience of working with clients with complex PTSD and have post-qualification experience of using evidence-based trauma focused therapy models. It is essential that you have a clear understanding of the experience of refugees and people seeking asylum, both in terms of pre-flight experience and the experience of living in exile. You must have previous management and supervision experience and be able to provide demonstrable examples of how you have successfully led and influenced clinical teams within community or health care settings.

In return, we offer a competitive package, with a generous 30-day annual leave entitlement, and 6% employer pension contribution.​

We also offer access to additional therapy training including NET and EMDR, access to high quality clinical supervision and an opportunity to hold a small case load alongside your management practice.​

You will also have the opportunity to closely with the Head of Clinical Services and to attend a range of forums and working groups to support the clinical development of Freedom from Torture.​

Freedom from Torture is committed to showing the salary for all advertised roles and not negotiating salaries for roles, in light of evidence that this contributes to structural inequality. Our policy is that all appointments will be at the start of the salary range but successful candidates will have the opportunity to move up the scale over time. The progression up the salary range is reviewed on an annual basis and subject to affordability. For this role, the salary range is £54,520 - £63,243 per annum.

To view the Job Description and Person Specification, please visit our website.​

To be considered for this role it is mandatory that at the point of application you must provide a CV and a cover letter addressing the job description and person specification. You must also provide proof of your professional accreditation status relevant to the role.

Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.

We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.

Freedom from Torture is committed to its responsibilities under safeguarding and expects all staff and volunteers to share this commitment. This post is subject to an enhancedDBS disclosure, as well as a need for full employment history and up to date employment references.

Freedom from Torture is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.

We reserve the right to close the vacancy early if we receive a high volume of applications.

Job Summary

• Job title: Impact and Sustainability Manager
• Area of work: Impact and Sustainability strategy
• Contract type: Permanent
• Employment type: Full-time
• Location: London
• Working environment: Hybrid, 3 Days per week
• Working hours: 37.5 hours per week
• Annual leave: 30 days. 5 Volunteering days
• Pension: 10% employer contribution
• Other benefits include: private medical insurance, flexible working hours, cycle to work scheme, and Season Ticket Loan.
• Closing: midnight, Wednesday 3rd September

Overview/Purpose
To lead, deliver and continuously improve a programme of work that communicates the long-term environmental and social impact of a major infrastructure asset in London. This role will be central to shaping how the organisation demonstrates its legacy and future value across three interconnected areas:

• Environmental Impact & Data Reporting - analysing and presenting tunnel performance data, including water quality improvements, in collaboration with research institutions and internal teams.
• Strategic Partnerships & Responsible Business - managing and evaluating partnerships that support sustainability, social value, and community engagement, while identifying new opportunities for impact.
• Sustainability Strategy & Thought Leadership - contributing to the organisation's positioning as a responsible asset manager and leader in ESG, supporting senior stakeholders with credible insights and content for external forums and publications.

The role holder will ensure these programmes are delivered effectively, with a focus on strategic thinking, stakeholder engagement, and continuous improvement. They will work closely with cross-functional teams including finance, communications, and operations, and will be responsible for integrating ESG metrics into reporting frameworks aligned with industry standards. This is a hands-on, purpose-driven role suited to someone passionate about sustainability, public value, and infrastructure excellence.

Key Responsibilities
Leadership and Strategy

• Develop and evolve the organisation's impact and sustainability strategy to reflect its transition from infrastructure delivery to asset management.
• Shape and communicate the long-term environmental and social value of the project, including its contribution to water quality, public health, and urban resilience.
• Support the leadership team with strategic insights and data to position the organisation as a thought leader in ESG and infrastructure excellence.
• Align sustainability and impact initiatives with broader organisational goals and stakeholder expectations.

Management and Oversight

• Lead the reporting and communication of tunnel performance data, including environmental metrics and partnership outcomes.
• Monitor and evaluate existing partnerships, including those focused on social value, community engagement, and responsible business practices.
• Deliver clear, accessible reports and presentations on tunnel impact, including carbon emissions and ESG metrics.
• Manage external contracts and partnerships, ensuring performance and value for money.
• Collaborate with internal teams (e.g. Finance, Communications, Treasury) to support ESG reporting and sustainable finance frameworks.

Stakeholder Engagement

• Engage with external stakeholders, including research institutions, community groups, and industry bodies to promote the tunnel's legacy and future value.
• Identify and pursue opportunities for public engagement, advocacy, and strategic collaboration.
• Proactively seek engagement opportunities.

Skills & Experience Required
Essential

• Proven experience in sustainability, impact management, ESG, or infrastructure-related roles.
• Strong understanding of environmental governance, social value, and sustainable finance.
• Ability to interpret and communicate technical data to diverse audiences, including water quality and carbon emission metrics.
• Experience managing partnerships and evaluating programme outcomes.
• Excellent stakeholder engagement and strategic thinking skills.
• Strong written and verbal communication skills, with the ability to advise senior stakeholders confidently.

Desirable

• Knowledge of infrastructure operations and asset management.
• Experience working with charitable organisations, community groups, or public sector bodies.
• Familiarity with environmental reporting frameworks and ESG standards.
• Purpose-driven mindset with a passion for long-term impact and sustainability.
• Collaborative and adaptable, with a hands-on approach to delivery.
• Experience in budget management and performance oversight of external contracts.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If you have the relevant experience you will be contacted.

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Marketing and Communications Manager

Are you a passionate and adaptable comms professional ready to make a real impact? We are looking for someone like you to lead on communications and marketing.

As an equal opportunities employer, the organisation welcomes applications from under-represented groups; in particular from Black, Asian, Mixed Race and other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities.  The dedicated Equality, Diversity and Inclusion Group, with support from the Senior Leadership Team, is actively promoting and advancing diversity and inclusion, ensuring a culture where everyone can be themselves and thrive.

Position: Marketing and Communications Manager

Location: Barnsley

Salary: £30,000

Contract: Permanent

Hours: Full-time, 37.5 hours per week

Benefits: 33 days holiday inclusive of bank holidays; workplace pension; free gym access (once the site has opened); access to the OnSide Talent Academy; bespoke training and mentoring.

Closing Date: 14th September 2025

About the Role

This is your chance to create and deliver an exciting, bold strategy that amplifies the voices of young people and brings their stories to life, while raising the Youth Zone’s profile across the community.

No two days will be the same, you’ll juggle multiple projects, think on your feet, and thrive in a fast-paced, purpose-driven environment. From driving campaigns to boosting our visibility and reputation, you’ll play a key role in supporting fundraising, enhancing our strategic goals, and ensuring the long-term sustainability of the charity. If you’re ready to take the lead, make an impact, and bring energy to everything you do, we want to hear from you!

Target audiences include:

• Young people, their families and potential members of the Youth Zone
• Youth Zone Team Members
• Funders and Patrons
• Potential new funders and patrons across the business and philanthropic community
• Trustees
• The wider South Yorkshire Community including delivery and community partners and local authority

About You

You will have varied experience of planning and delivering communication and creative marketing plans in line with organisational objectives and aims. You will have experience of working with the media and delivering PR and publicity with local and regional media outlets, web content development and website management and of building relationships with senior stakeholders

If you thrives in a fast-paced, evolving environment and can bring energy, commitment and creativity to the table every day… then we want to hear from you!

To apply, please email a CV and cover letter (no more than one page)

About the Organisation

This is a brand new locally run youth charity, and will be the first Youth Zone in Yorkshire.  It is set to provide thousands of young people with the opportunity to have fun, make new friends, try something new and feel safe. With community centric values and located in the heart of Barnsley, it will be an inspiring place for young people aged 8 – 19, and up to 25 for those with additional needs, to enjoy their leisure time. The building is due to be completed in 2025.

The charity recognises that the workforce is under-represented in certain areas and are committed to addressing this.  Therefore, they actively encourage applicants to submit anonymous applications; in practice this means removing your name and email address from your CV and cover letter.  The HR Lead will have these details from your submission, but they will not be available to the selection panel when they are considering your application. 

The charity is committed to the safeguarding of young people. In accordance with their Child Protection and Safeguarding procedures, this position requires an Enhanced DBS check.

Other roles you may have experience of could include Marketing, Communications, Marketing and Communications, Marketing Manager, Communications Manager, Marketing and Communications Manager. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The Vacancy

Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people.  Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising, and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.

Islamic Relief UK (IRUK) is actively recruiting for the position of ‘Direct Marketing Manager’ to join its award-winning and established team. The role is to be based from its Waterloo Office, London. The organisation is currently operating to a hybrid working model.

The Direct Marketing Manager has operational and strategic responsibility in developing and implementing the Islamic Relief UK direct marketing programme. This includes the following key direct marketing channels: Email, SMS, Direct Mail, OOH and DRTV. The postholder will ensure the delivery of cross-channel, high profile and impactful marketing campaigns that drive action and improve supporter retention.

Knowledge, skills and attributes required:

• Educated to Degree level, or equivalent standard
• Professional qualification in Marketing
• Ability to communicate technical information and requirements to non-technical management and internal stakeholders
• Working knowledge of Adobe Creative Suite
• Commercially aware with good understanding of budget management and ROI
• An aptitude to plan annually, multiple campaigns and activities 
• An understanding of marketing and other current marketing trends
• An ability to manage multiple projects
• An understanding of marketing strategy, marketing techniques, and knowledge of qualitative and quantitative research techniques 
• Proven record of excellent people and interpersonal skills with strong communication skills at individual and group levels.
• Excellent project management skills, ability to set goals and manage appropriate activity  to achieve them
• Ability to drive creative development and ideas
• Excellent analytical skills with the proven ability to manipulate and interpret information
• Ability to influence and persuade at various levels across the organisation
• Ability to review and evaluate marketing communication activities and identify opportunities for improvements
• Extensive knowledge of marketing principles and techniques – both traditional and digital
• Knowledge of branding and marketing in the INGO sector
• Extensive working knowledge of email marketing platforms

Experience required:

• Production of core marketing collateral including print, digital and audio-visual resources
• Management of integrated campaigns across all direct marketing channels
• Experience of audience profiling and segmentation
• Implementing successful customer/donor journeys across all direct marketing channels
• Raising funds/generating profit across all direct marketing channels
• Demonstrable experience of using email marketing platforms to develop customer journeys, raise funds and drive engagement with customers/donors
• Third sector experience, specifically within a marketing led role
• Experience of influencing and managing a wide range of stakeholders in a complex organisation
• Practical experience of successfully managing marketing budgets, evaluation and monitoring systems
• Proven experience in planning and project management, with the skills to engage colleagues and support at all levels
• Experience of building, developing and managing strategic partnerships with business suppliers (including creative and buying agencies), ensuring development of clear briefs, value-for-money, achievement of results, compliance and commitment to an organisations values and goals  
• Experience of working with data management/analysis teams  
• Experience of delivering with set budgets and using resources effectively to successfully balance creative aspirations with limited financial and other resources
• A track record of developing innovative marketing campaigns across all media and platforms 

For more information, please click on the Documents tab above to view the full Job Description.

If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

For more information on the excellent company benefits we offer our employees, please visit our website.

PLEASE NOTE: Interviews are expected to take place on an ongoing basis until a suitable appointment is made. We may therefore close the advert sooner than advertised.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• screening clearance
• proof of eligibility to live and work within the UK
• receipt of satisfactory references

Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Islamic Relief is an equal opportunities employer

About Research Data Scotland 

We have some excellent data in Scotland, an excellent research community, and the ability to bring people together from Government, academia, industry and public bodies, to make real change happen. Working in partnership, we’re widening the range of data available, creating new data assets and providing a single point of contact for researchers to provide safe, secure and effective access to public data in a trustworthy manner.

Our focus is on providing a streamlined service for researchers, as well as extending the range of data available through the service, particularly in the areas of Covid-19, NHS imaging, geospatial data, children and justice services.

Our partners include: Scottish Government, Public Health Scotland, National Records of Scotland (NRS), and the Universities of Aberdeen, Dundee, Edinburgh and Glasgow. We work closely with the national and regional safe havens. And we are in contact with other organisations in Scotland and across the UK in the data research sector, including public sector, research and commercial bodies.

As we embark on this search for a Chief Data Officer, we are reaching out to individuals who are as passionate about this work as we are. They will hold our values of Transparency, Collaboration, Integrity, Humility and Courage.  And they will bring leadership, subject expertise and a commitment to helping RDS work closely with partners and forge ahead in its work to improve outcomes for the people of Scotland through better use of data.

About the job

The Chief Data Officer is part of the RDS Leadership team, with responsibility for establishing and overseeing the range of programmes that source the portfolio of datasets available for use in research. They will lead a cross-functional team to develop and execute the tactics that broaden and maintain a collection of research data. They’ll work closely with senior leaders and colleagues across the public sector to drive system-wide operational efficiency and demonstrate trustworthiness in how data is used. 

About you

This is a senior leadership position and central to the delivery of a wide-ranging data transformation agenda. Collaboration is vital in this role, so you’ll feel confident to build strong enduring relationships and have natural skills to influence others and bring people on the change journey with you. You are ambitious, resilient and pragmatic, understanding the complexity of our environment means change is rarely linear!

Overview

Climate change is one of the greatest challenges of our time and the ability to capture, transport and store or utilise carbon dioxide will be crucial to ensure a sustainable, competitive and equitable transition to a climate neutral Europe.

The CCSA is the trade association accelerating the commercial deployment of Carbon Capture, Utilisation and Storage (or CCUS) through advocacy and collaboration.  Our ambition is to see CCUS developed and deployed at the pace and scale necessary to achieve net zero emissions by 2050 and deliver sustainable growth across regions and nations. We represent a wide variety of organisations with an interest in CCUS across many applications to decarbonise heavy industries, power, and hydrogen production, and remove carbon dioxide directly from the atmosphere.

The CCSA operates as a not-for-profit company, overseen by a board of elected members. We have 20 staff across our London & Brussels office. We turnover around £3m. Our income comes from membership fees from our 120 members and sponsorship at our conferences.

The CCSA has grown by 100% over the past few years, as we have grown in profile and impact supporting the developing industry across Europe. For maximum impact we have focused on delivery, however, we are now looking at enhancing some of our internal systems including our finances. We have a UK registered company and a Belgium registered company, external accountants and bank accounts for each and a recently dedicated internal finance resource. We have some support from outsourced finance support, we anticipate this would continue, at least initially. In terms of accounting packages, we use Xero in the UK and Yuki in the Belgium office.

The role
We are a dynamic organisation looking for a part-time finance manager. We have put some structures and processes in place, but we are looking for somebody that will enjoy improving finance processes and helping make things easier for our teams in both offices. The role will be a stand-alone finance role without any admin support, so we are looking for a self-starter who works independently and is both strategic and operational and won’t mind invoicing/chasing debt.

The role will be managed by the CEO and other members of the senior leadership team.

Responsibilities

Finance management

• Preparation of accurate and timely monthly management accounts, including reconciliation across both UK and BE offices accounting systems and comparing the forecast out-turn for the year against budget
• Assisting with the preparation of the finance update for the quarterly board meeting working with our two external accounting firms
• Cash monitoring and reporting
• Working with senior managers to produce an annual budget with quarterly re-forecasting
• Supporting the CEO with documents/reporting for the quarterly Board and Finance and Risk Committee meetings
• As finance controller, develop and enhance the CCSA’s finance processes, compliance and systems, especially using tech solutions
• When required, liaise with the external auditors, ensuring that timescales are communicated and agreed, and the auditors’ requirements are met to ensure timely completion of their work

Finance operations

• Preparation and sending of sales invoices (c200 a year) and chasing aged debt
• Oversight of bill payments and expenses
• Process and post month-end journals
• Running the monthly UK and maybe BE payroll including liaising with payroll providers
• Ensuring payroll taxes, VAT and other taxes are filed and settled on time.
• Act as a point of contact with accountants, banks, service providers, and suppliers
• Provide finance support to the wider staff team

• Other ad hoc finance/operations duties as required

About you

The CCSA is very fast paced and has a ‘start up’ feel, so we are looking for somebody that is:

• Pragmatic and hands-on
• Able to work quickly and flexibly
• Strategic and eager to drive improvements and efficiencies
• Trustworthy with high integrity
• Able to communicate about financials issues especially to lay staff
• A self-starter who works proactively and independently
• Organised and able to plan work
• Eligible to work in the UK

In terms of experience we are looking somebody that is:

• A qualified accountant CA/ACA/ACCA/CIMA
• Has strong management accounting and bookkeeping experience
• Experienced in working in a similar role, ideally within a small company environment
• Ideally experienced with Xero and/or other accountancy-based systems
• IT literate with strong Excel skills
• Should have experience of working across countries and awareness of consolidating across different currencies.
• Maybe interested in sustainability, CCUS, working for a not-for-profit or (large corporation) membership body

Salary
Salary: £45,000 – £50,000 FTE (£22,500-£25,000 actual salary when pro rata)

Location/hours
This is a part-time role of 2.5 days a week (18.75 hours) and we are flexible as to how these are spread over the week. We operate a flexible, hybrid policy in both offices and for this role the successful candidate could spend 1 day a week in our comfortable London office near beautiful St James Park, SE1, or a remote role based in the UK, with quarterly trips to the London office. There may also be the occasional requirement to travel to our Brussels office a couple of times a year, to deal with any in-person finance compliance/banking issues. We are keen to accommodate the right candidate and open to discussion.

We are keen to recruit from underrepresented groups. If we can make the recruitment process more accessible for you, please let us know.

No agencies, thank you.

Job Location:          Home-based, with some travel to our London office.

Responsible to:     Head of Operations

Hours:                37.5 hours per week 

Grade:                     Point 32-34 £35,614- £37,489 (a London Allowance will be applied to employees who live in London, plus 6% employer’s pension, subject to a minimum 2% contribution by the employee)

Contract:                  Fixed term until 31st March 2026, with potential 12-month extension to March 2027 pending funding confirmation

Benefits:

• Friendly and collaborative working environment
• Remote working
• 25 to 30 days holidays per annum plus bank holidays (depending on length of service and pro-rata for part-time employees)
• Contributory pension scheme including 6% employer’s contribution (subject to employee’s minimum 2% contribution)
• Enhanced maternity, adoption and paternity pay
• Occupational sick pay depending on length of service and pro-rata for part-time employees.
• Access to Employee Assistance Programme
• Access to staff discounts 

Closing date: Tuesday 26th August 2025 17:00pm
Interviews to take place: 9th September 2025 onwards

 About the role:

We are seeking a proactive and detail-oriented PMO Officer to support across the Drive Partnership. This role is critical to ensure robust project management processes, reporting and cross-team communication. You will be working closely with the Drive Practice Team and PCC areas where Drive is being delivered.  

 About you: 

1. Proven experience in project coordination or PMO functions in a complex, multi-stakeholder environment
2. Experience coordinating reporting cycles, templates, and compliance processes
3. Excellent organisational skills with the ability to manage multiple workflows and deadlines simultaneously
4. Knowledge/ understanding of public sector or non-profit delivery models, particularly in criminal justice or domestic abuse sectors (desirable)
5. Commitment to meaningful anti-discriminatory practice, and equity, diversity and inclusion
6. Demonstrate a commitment to - and understanding of - the values, aims and objectives of Respect

About Respect 
Respect is a pioneering UK membership organisation in the domestic abuse sector.  Founded in 2000, we have built our expertise over the last 25 years in what was then a fledgling sector and recently have seen significant and rapid growth. 

How to apply  

You must download an application form from Respect's job page, and follow the instructions on the Respect website. 

Job Summary

• Job title: Impact and Sustainability Manager
• Area of work: Impact and Sustainability strategy
• Contract type: Permanent
• Employment type: Full-time
• Location: London
• Working environment: Hybrid, 3 Days per week
• Working hours: 37.5 hours per week
• Annual leave: 30 days. 5 Volunteering days
• Pension: 10% employer contribution
• Other benefits include: private medical insurance, flexible working hours, cycle to work scheme, and Season Ticket Loan.
• Closing: midnight, Wednesday 3rd September

Overview/Purpose
To lead, deliver and continuously improve a programme of work that communicates the long-term environmental and social impact of a major infrastructure asset in London. This role will be central to shaping how the organisation demonstrates its legacy and future value across three interconnected areas:

• Environmental Impact & Data Reporting - analysing and presenting tunnel performance data, including water quality improvements, in collaboration with research institutions and internal teams.
• Strategic Partnerships & Responsible Business - managing and evaluating partnerships that support sustainability, social value, and community engagement, while identifying new opportunities for impact.
• Sustainability Strategy & Thought Leadership - contributing to the organisation's positioning as a responsible asset manager and leader in ESG, supporting senior stakeholders with credible insights and content for external forums and publications.

The role holder will ensure these programmes are delivered effectively, with a focus on strategic thinking, stakeholder engagement, and continuous improvement. They will work closely with cross-functional teams including finance, communications, and operations, and will be responsible for integrating ESG metrics into reporting frameworks aligned with industry standards. This is a hands-on, purpose-driven role suited to someone passionate about sustainability, public value, and infrastructure excellence.

Key Responsibilities
Leadership and Strategy

• Develop and evolve the organisation's impact and sustainability strategy to reflect its transition from infrastructure delivery to asset management.
• Shape and communicate the long-term environmental and social value of the project, including its contribution to water quality, public health, and urban resilience.
• Support the leadership team with strategic insights and data to position the organisation as a thought leader in ESG and infrastructure excellence.
• Align sustainability and impact initiatives with broader organisational goals and stakeholder expectations.

Management and Oversight

• Lead the reporting and communication of tunnel performance data, including environmental metrics and partnership outcomes.
• Monitor and evaluate existing partnerships, including those focused on social value, community engagement, and responsible business practices.
• Deliver clear, accessible reports and presentations on tunnel impact, including carbon emissions and ESG metrics.
• Manage external contracts and partnerships, ensuring performance and value for money.
• Collaborate with internal teams (e.g. Finance, Communications, Treasury) to support ESG reporting and sustainable finance frameworks.

Stakeholder Engagement

• Engage with external stakeholders, including research institutions, community groups, and industry bodies to promote the tunnel's legacy and future value.
• Identify and pursue opportunities for public engagement, advocacy, and strategic collaboration.
• Proactively seek engagement opportunities.

Skills & Experience Required
Essential

• Proven experience in sustainability, impact management, ESG, or infrastructure-related roles.
• Strong understanding of environmental governance, social value, and sustainable finance.
• Ability to interpret and communicate technical data to diverse audiences, including water quality and carbon emission metrics.
• Experience managing partnerships and evaluating programme outcomes.
• Excellent stakeholder engagement and strategic thinking skills.
• Strong written and verbal communication skills, with the ability to advise senior stakeholders confidently.

Desirable

• Knowledge of infrastructure operations and asset management.
• Experience working with charitable organisations, community groups, or public sector bodies.
• Familiarity with environmental reporting frameworks and ESG standards.
• Purpose-driven mindset with a passion for long-term impact and sustainability.
• Collaborative and adaptable, with a hands-on approach to delivery.
• Experience in budget management and performance oversight of external contracts.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If you have the relevant experience you will be contacted.

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