• Fixed Term Contract – 12 months
• £43,764.00 per annum
• Full time (37.5 hours a week)
• Flexible working options will be supported
• Lincolnshire – Remote working with attendance at Boston office and travel across Lincolnshire as required. Attendance at Ageing Better London office. Hybrid working supported

About us

The Centre for Ageing Better is an independent charitable foundation, funded by The National Lottery Community Fund.

The Centre for Ageing Better creates change in policy and practice informed by evidence and works with partners across England to improve employment, housing, health and communities. We believe that more people living longer represents a huge opportunity for society and we want everyone to enjoy a good later life. But changes are needed so more people are in good health, are financially secure, are socially connected, and have a sense of meaning and purpose in later life. We have set out a bold ambition to do more on all these fronts.

We are striving to create an organisation that reflects our society and the communities we serve. A workplace where everyone feels empowered and where diversity of background and thought is celebrated. We know there is more work to be done and are committed to continuing to improve our practice around Equality, Diversity, and Inclusion.

We are a Positive Action employer, therefore in recruitment where two candidates are ‘as qualified as’ each other, we will favour a candidate from any group identified as currently underrepresented in our team based on protected characteristics as outlined in the Equality Act 2010.

About the role

As Senior Service Designer you will be a key member of our team working with Lincolnshire County Council on a joint programme to create a ‘Good Home Agency’.

Based in Boston Borough Council, but working across Lincolnshire, you will drive forward the design, development and testing work. You will plan and implement the design process and work with colleagues to capture and share lessons learnt with local and national stakeholders.

You will provide design leadership, being the expert on user-centred design, and will provide guidance and mentorship to colleagues. You will work collaboratively with a team to deliver an effective design process.

About you

The successful candidate will have extensive experience as a service designer working on similar projects with minimal support. Previous experience of mentoring colleagues who are new to design projects is desirable.

To apply please send application form in Word format (no CVs) addressing in the personal statement section how you meet the criteria for the role. The closing date for this role is 9am on Thursday 10th February 2022. Interviews being held by Zoom week commencing 21st February.

Please complete the attached Equality and Diversity below and return alongside your application form.

Home based within easy reach of Glasgow or Edinburgh

Are you a dynamic and organised individual who has a passion for supporting children and young people? Whizz-Kidz is looking for a Support Officer in Scotland to coordinate and deliver our services.  This is an exciting time for Whizz-Kidz as we are launching new programmes across the Country and this role is key to working with young wheelchair users already engaged in Whizz-Kidz services as well as engaging new young people and their families.

 You will be part of a national services team delivering activity programmes, employability sessions and coordinating Wheelchair Skills Training. Experience of working with volunteers and trainers would be beneficial.

The role is home based (Scotland) and will require some travel to services. It is part time for 21 hours per week. £25,000 pro rata

Closing date: Monday 21st February 2022

Interviews: Wednesday 2nd March 2022

The Community and Crisis Services Manager is a brand-new role at Rochdale and District Mind, overseeing out of hours crisis services, such as the Listening Lounge, as well as community outreach roles within Heywood, Middleton, Rochdale and Bury.

The ideal candidate will have the enthusiasm and motivation for setting up new projects, alongside strong networking, and partnership building skills. This role will involve working on projects from the ground up and the right candidate will have the opportunity to make the job their own. The CCS Manager will be a good role model, able to help develop and mould staff members and the services they are responsible for.

Main duties:

• Leading the Community and Crisis Services and being responsible for service outcomes and collating project data.
• Scoping out new activities and pathways for specific issues (e.g. Anxiety, Depression, risk taking behaviours) and leading the implementation/development of new projects.
• Leading in the design and delivery of all Community and Crisis Services, actively promoting these and ensuring engagement with service users.
• Spotting gaps in provision and identifying new ways of working, to support those who fall through the gaps and developing interventions to plug this.
• Promoting the empowerment of people who experience mental health and emotional wellbeing issues and helping them to speak out.

Closing date for applications day 16th February 2022 at Midnight.
Shortlisting 17th February 2022.
Interviews to be held 22nd / 23rd February 2022.
Start Date 1st April 2022.

Job Purpose:

Your main purpose is to build the Royal Life Saving Society UK (RLSS UK) community to increase our Charity’s reach. You will lead RLSS UK’s reform and drive of membership and community delivery models. You will focus on the optimisation of member engagement, enhancing member value, increasing existing member retention and new member acquisition.

Role and Responsibilities:

• To analyse, identify and develop plans to optimise our member and volunteer journeys
• Manage a strategy and work with key staff and volunteers to revolutionise the development of RLSS UK’s local community infrastructure to meet three clearly defined aims:
1. To raise the profile of RLSS UK
2. To raise the profile of clubs and members
3. To provide networking opportunities for ALL members, including clubs
• To build, through retention (renewals), acquisition and growth of all forms of members including individual memberships and clubs
• To cultivate strong relationships with members and volunteers - understanding their unique needs, to provide tailored experiences
• Support staff and volunteers to deliver the RLSS UK participation strategy, using sport as a vehicle in a young person’s journey with RLSS UK
• Monitor membership feedback, comments, and suggestions to ensure refined execution and improved customer service
• Work closely with the RLSS UK Research and Insight Manager to commission/carry out research and collect feedback from members to inform strategy and the membership offer
• Manage and maintain systems to report and evaluate membership retention and recruitment, including managing the annual membership budget 
• Continuously review and lead the improvement of RLSS UK’s membership strategy and value proposition including developing and curating pathways and member benefits
• Evaluate the positioning and identity of RLSS UK members, volunteers, and branches so that contributions are impactful and valuable
• Develop an appropriate format for communicating with members and volunteers, and through your team, train/update all external facing teams appropriately
• Work with the Head of Finance to ensure membership subscription payments, and renewals are processed efficiently and effectively, and evaluate ease of access for members
• Develop and implement recruitment and retention strategies and plans, manage performance, develop, support, and appraise your teams
• Attend RLSS UK events as the face of membership for the Charity
• Keep up to date with best practice, relevant to the role
• In partnership with the Charity Director and Head of Charity Marketing, develop a strategic plan to turn members into practical activators
• Manage and motivate staff and external activators to hit targets, including but not limited to Ambassadors, Sport Action Group, Youth Leadership Team, branches, and the staff ‘Task Force’
• Manage external relationships with advisors or suppliers relative to the membership strategy
• To deputise for the Charity Director when required
• Broker and develop partnerships with other membership organisations where there are potential synergies that can add value
• Support the management of membership data through the CRM platform (tahdah), assisting with its development and quality improvement
• Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up to date documentation as part of RLSS UK’s compliance programme.

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in the light of the changing needs of the organisation.

Our ideal person:
• Has demonstrable experience of managing community voluntary infrastructure on a national scale
• Has experience of managing a membership strategy, including demonstrable experience of evolving a membership strategy
• Has proven knowledge and experience for working with volunteers
• Is reflective, constantly looking for innovations and improvements
• Is willing to be flexible with their time to ensure that engagement with stakeholders is at a time that meets their needs
• Has experience of change management
• Desirably has experience of working with partners to secure fulfilment of member benefits 

Strengths:
• Flexibility – You remain adaptable and flexible in the face of unfamiliar or changing situations
• Creativity – You come up with new ideas and original solutions to move things forward
• Enthusiasm – You demonstrate passion and energy when communicating goals, beliefs, interests or ideas you feel strongly about
• Persuasiveness – You are able to win agreement and support for a position or desired outcome
• Initiative – You take independent action to make things happen and achieve goals
• Common Sense – You make pragmatic judgements based on practical thinking and previous experience
• Empathy – You readily identify with other people’s situations and can see things clearly from their perspectiv

We are looking for a Supporter Services Manager to manage the Supporter Services Team in delivering excellent customer service to existing and potential supporters of Battersea, ensuring income is processed and responses are handled quickly and efficiently, and supporter data is captured accurately on our database.

To be responsible for reporting on supporter services activity and for feeding back relevant information to product owners and the organisation. To be the point of escalation for supporter care issues and to work with directors and heads of teams to appropriately manage responses where necessary.

About us

Battersea is here for every dog and cat and has been since 1860. We are a leading animal welfare charity and over the last 160 years we’ve grown from one home in London to three rescuing and rehoming centres across the South East. With c500 staff and 1000 volunteers, we have cared for over three million vulnerable animals We also campaign tirelessly to make things better for dogs and cats; sharing our expertise and educating the public and policymakers about responsible pet ownership. Join us and make a difference for every dog and cat.

Our Fundraising Team

Battersea’s multiple award-winning Fundraising department raises around 60% of the Charity’s total income. Working with colleagues across the organisation, we provide members of the public and organisations with opportunities to engage with Battersea and to support our work. Through continued investment, net fundraising income has risen from just £100,000 in 2010 to £10m in 2019, and we will continue to grow our income to make sure Battersea can be here for every cat and dog now and in the future.

The Data and Supporter Services Team

Our supporters are at the very heart of our fundraising, and the team managing our data, supporter care and compliance enable our teams to fundraise effectively. Working closely with Battersea staff, suppliers and agencies working on our behalf to collect, process and analyse our data. We support our donors and customers that give generously to Battersea ensuring that their support is recognised and celebrated through excellence in customer care. We ensure that all our fundraising is undertaken with care, attention, is compliant and data driven to enable our teams to fundraise effectively.

What we can offer you

Our dedicated people mean that we can be here for every dog and cat. Whether you are sharing an office with our dogs or directly caring for our cats, our animals show their appreciation every day. There is no better reward than seeing the difference you make to the lives of our dogs and cats first-hand; although we also provide a wide range of employee benefits, including:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental (£100), optical (£100), physiotherapy, chiropody and acupuncture (£325) every year
• Annual interest-free season ticket loans
• Discounted gym memberships and cycle to work schemes
• Life insurance

During the recent Coronavirus restrictions, our animal-facing staff have continued to work on site and our office based staff have been working from home. We are currently piloting a hybrid working model for our office-based staff to split their time between site based and home working. We believe this will support office-based staff to maintain the benefits of home working, while allowing for collaboration and interaction with our animal-facing staff and maintaining a connection to our cause.

As this role is office-based, you’ll be expected to work in our Battersea office for 3 days each week and you’ll be able to work up to 2 days each week from home.

So, if you are passionate about dogs, cats and about our work, then we’d like to hear from you.

We are committed to providing equality of opportunity and valuing diversity for all current and prospective staff, volunteers and Trustees. We aim to ensure that this commitment, reinforced by our values, is embedded in our day-to-day working practices and our work together. We would particularly welcome applications from black and minority ethnic and disabled candidates, who are currently under-represented at Battersea.

Closing date: Sunday 30 January 2022

Interview date(s): W/C Monday 7 February 2022

Second interview date(s): W/C Monday 14 February 2022

For full details, please download our recruitment pack. To apply, click the button below.  All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.

Recruiting for a Senior Support Worker- to join our Mental Health service in Kensington and Chelsea!

GBP 23,000 per annum, working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:

To work at our complex need services in Kensington and Chelsea. To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package.

Key Responsibilities:

Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available

Support management with ROTA, covers both week day & weekend

Carry out all Daily task checklist in the service and support all customers in the service in managing incident & reporting in line with LACS policy and procedures.

Support customers to move on from the service through their identified move on pathway liaising with RBKC Move - on officer and Clearing House.

Develop and maintain links with all key agencies and service providers in the local community

Empower customers to ensure they receive the service and benefits they are entitled to

Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards

Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team

Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible

Engage in learning and development activity to increase knowledge and skills

Ability to defuse challenging behaviour with awareness of personal safety.

Adhere to Look Ahead's Policies and Procedures

Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

Personal Attributes:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement

Approachable and open behaviour

Prefers working as part of a group or team

Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

Has a practical and logical mind and is naturally well organised

Flexible

Open to feedback and self development

Thrives on change and enjoys dynamic diverse environments

Is confident with high levels of self-esteem

Is respectful, articulate and sensitive in style of communication

Is essentially customer-focused

Is motivated towards excellence and improvement of personal performance with a can do attitude

Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience

Essential-

Knowledge of client group

Good knowledge of Benefit system.

Desirable:

NVQ level 2/3 or experience within sector.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

We are a UK wide membership organisation for all health professionals working in adult, paediatric and adolescent rheumatology. BSR works to promote excellence in the care of people with rheumatic and musculoskeletal disorders and to support those delivering it, involving patients and carers at every step.

We are looking for an experienced administrator to join our Practice and Quality team. Your role will support the National Early Inflammatory Arthritis Audit (NEIAA) which aims to improve the quality of care given to patients living with inflammatory arthritis, collecting data from patients newly referred to rheumatology services in England and Wales.

Working closely with the NEIAA project manager, the Clinical Audit Administrator will assist with setting up business processes, engaging with stakeholders, managing the audit mailbox, website updates and meeting administration. The ideal candidate will therefore be an excellent written and verbal communicator, passionate about building positive working relationships with a range of stakeholders and highly organised.

Location: The role will be based in our Central London office with remote/hybrid working options available

We can offer: 

• A great place to work, we are Investors In People accredited and committed to Equality, Inclusion and Diversity

• Performance related pay and incentive schemes that include colleague nominated awards 
• Group pension scheme 
• 25 days holiday 
• A heap of benefits, such as BUPA health insurance, cycle to work schemes, buy/sell leave etc.

• Regular staff social events
• Year round learning and development programmes 

Closing date to submit applications: Wednesday, 2 February 2022.

Interviews will be held virtually the week commencing 7 February 2022.

We particularly welcome applications from people with disabilities, minority ethnic backgrounds, LGBT+ and from different socio-economic and educational backgrounds.

BSR is committed to encouraging inclusion, equality and diversity among our workforce, and eliminating unlawful discrimination, harassment and victimisation by complying with the Equality Act 2010. 

We want a working environment free of all the above, where individual differences and the contributions of all staff are recognised and valued. To do this, we will proactively tackle discrimination and disadvantage and ensure that no individual or group is directly or indirectly discriminated against for any reason. We expect all BSR employees to champion and live our values through their work at every opportunity. 

The British Neuro-Oncology Society (BNOS) is seeking a self-motivated individual to support the Society Operations Coordinator in delivering professional administrative and operational support to BNOS.

The role is anticipated to be c10 hours a week, though there may be times when the role is busier, and over time it is hoped that the role will develop as the Society grows.

In summary, duties include: servicing BNOS Council, and supporting BNOS Officers, and Subcommittees; maintaining and developing BNOS’ social media presence; providing administrative support for the BNOS annual conference, as well as BNOS’ other ad-hoc events (e.g., webinars); maintaining the membership database, including dealing with enquiries; plus various other duties to support the efficient running and development of the Society.

Please see the attached Role Profile for more details.

The successful applicant would be expected to work at home but would be required to attend to support the Annual Conference.

Those wishing to apply should have substantial experience of providing high-level administrative support especially to senior level positions, preferably gained in the higher education, NHS, or other public sector; and to have sound IT skills including all the standard packages.

AAW Search – Team Administrator

Location: Office is in Islington, London. We offer hybrid working with one day a week in the office as a minimum

Contract: Permanent, full-time (flexibility of working hours considered)

Salary: £27,000 per annum

The AAW Group, a global fundraising and strategy consultancy, is seeking a Team Administrator for its AAW Search business unit.

Founded in 2016 by Tobin Aldrich, Imogen Ward and Mark Astarita, the AAW Group works with UK and international charities on leadership recruitment, insight, strategy, and creative campaigns. AAW Search is the recruitment unit of the AAW Group and has rapidly built a strong reputation as the go-to recruitment consultancy in the charity sector.

We are looking for a Team Administrator to join the Search team and provide support across all aspects of the AAW Executive Search, Interim and Permanent recruitment.

This is a varied and busy role, and is an exciting opportunity to join a young, growing organisation and to learn about all aspects of the business. We are looking for candidates with excellent verbal and written communication skills, confident client care, a strong work ethic and great administration skills.

The AAW Group is strongly committed to diversity, equality and inclusion and welcomes applications from those who come from Black, Asian, ethnic minority and/or other under-represented groups.

For more details of this great opportunity and how to apply, please click through to the Job Description.

CLOSING DATE: 9am, Monday 7th February

The post holder will assist the Clinical Team, keeping spreadsheets updated, collating information for reports, DBS applications and general data collection and processing. They will also be responsible for supporting documentation related to clinical paperwork which will involve contacting and liaising with contractors and team members.

Please refer to the attached job description and person specification for a full list of duties associated with this role.

This is an exciting opportunity to join The Royal College of Radiologists’ (RCR) Professional Services Team. The team are a key portal to access the services and support offered by the RCR to members and Fellows, NHS trusts and the general public.The role is varied and interesting, providing administrative support for a range of significant services including: the Appointment Advisory Committees (AACs), job description reviews, the Continuing Professional Development (CPD) scheme, committee servicing, the mentoring schemes, RadReach, the Radiology Events and Learning (REAL) panel, and responds to enquiries from RCR fellows and members, as well as the general public.

To be successful in the position you will have experience of working in a customer facing environment and delivering a high level of service. You will also be confident providing a variety of administrative support activities. The Professional Services Team are a friendly bunch, who all pull together to ensure work is delivered well, you will therefore need to be a dedicated team player, able to muck-in and collaborate well to deliver tasks and projects. As we’re always looking for ways to improve our work and how it’s delivered, so we are looking for someone who is able to use their initiative to identify and solve problems.

This is a varied and stimulating role for a talented individual who is keen to use their skills and experience to enhance the professional service of the RCR, if this sounds like the opportunity for you then please view our website for more information on the role.

Phoenix Futures is looking to recruit a passionate and solution focussed Senior Practitioner as part of our Building Futures service at HMP Pentonville.  As a Senior worker you will have in-depth knowledge of recovery, care planning and relapse prevention activities.  You will have line management duties and group interventions duties alongside holding a caseload of your own clients. You will develop and deliver interventions packages and will be confident in building and maintaining relationships with internal and external partnership agencies in order to fully support the client through their recovery. 

As an individual, we are looking for someone who is self-motivated, can work on their own initiative, but more importantly, as part of a team. You will need good communication and organisational skills. Successful candidates will be dynamic and forward thinking with keen insight into preventative and early intervention methods. 

The Phoenix Futures Group has more than 50 years’ experience of developing and delivering pioneering substance misuse services. We believe in being the best and that is why we constantly strive to learn and innovate, to challenge ourselves, to adapt and to work together with others who can bring valuable expertise. Join us and we will support you to contribute to the creative development of our treatment and recovery approach to meet the needs of our service users, our commissioners and stakeholders.

What we offer

• Training opportunities and career development
• Employee Benefits and Reward Scheme
• Season Ticket Loan Scheme
• Cycle to work scheme
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme 
• Death in Service Payment

Please be aware that due to recent changes in legislation we have updated our recruitment criteria for certain roles. This role will be subject to providing evidence of two mandatory COVID vaccines unless clinically exempt.

Islamic Relief Worldwide is an independent humanitarian and development organisation, serving humanity for over 38 years. With an active presence in over 40 countries across the globe, we strive to make the world a better and fairer place for those affected by poverty, conflicts and natural disasters.

Islamic Relief UK (IRUK) is currently recruiting for multiple ‘Supporter Relations Assistant’ positions on a fixed-term basis (with the possibility of becoming a permanent role) to join its Corporate Services division. To manage IRUK’s switchboard and phone enquiry system and to administer the entry of data on the Raisers Edge database whilst delivering excellent supporter care. This will include processing donations, updating and maintaining supporter records and ensuring that information held is accurate, appropriate and up to date. Tasks also include dealing with complaints, enquiries, sending receipts etc.

The successful candidate must have or be:

• Demonstrable experience in a similar role
• Experience of using databases
• Excellent telephone manner/general customer service
• Experience of working with sensitive information
• Good levels of computer skills with experience of working with databases and competent in Microsoft Office applications such as Word and Excel.
• Fast and accurate data entry skills
• Good standard of numeracy
• Proven administrative skills
• Good written skills
• Ability to work in a methodical manner with attention to detail
• Ability to organise and prioritise own work and meet deadlines
• Must be a team player as well as being able to work on own initiative
• Strong empathy for the aims and work of Islamic Relief
• Knowledge of Data Protection Act

For more information, please click on the Documents tab above to view the full Job Description.

If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

For more information on the excellent company benefits we offer our employees, please visit our website.

PLEASE NOTE: Interviews are expected to take place on 11/02/2022.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• screening clearance
• proof of eligibility to live and work within the UK
• receipt of satisfactory references

Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications that would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

Applicants should be sympathetic to the values of Islamic Relief:

(Sincerity, Excellence, Compassion, Social Justice and Custodianship)

Islamic Relief is an equal opportunities employer

Established in 1876, Mothers’ Union is a Christian organisation that has been supporting families for over 140 years. We have over 4 million members worldwide, 55,000 of whom in Britain and Ireland. As a Christian Charity, we aim to demonstrate faith in action through the transformation of communities worldwide. Our members work at grassroots level around the world bringing hope and practical support to at least a million people every year through our programmes and as part of the volunteer base of local churches.

Aim of the Job:

To manage the Database Officer and deliver an excellent customer service experience for both membership and fundraising. Lead on the production of all data selections and exports.  Manage the Charity’s membership/supporter database Open engage/Advanced to ensure our members and donors are communicated in an appropriate and timely way, ensuring the Charity remains GDPR compliant at all times. 

This role will be an 18 Month Fixed Term Contract (FTC), with the potential of transitioning into a more senior Database Manager position.

Main Duties & Responsibilities

• Lead on data exports and selections to support membership and fundraising engagement.
• To work in conjunction with the Individual Giving Manager and Head of Fundraising, Communications and Retail to produce a detailed process plans to support the member and donor stewardship programme.
• Coordinate and/or implement training on the use of the CRM for team members and volunteer Database Officers across the UK.
• Administer Open Engage/Advanced to ensure that the users are provided with the appropriate rights of access and all updates and integrations are up to date.
• To manage the functionality of other internal systems such as the Website Directory (Bespoke CRM portal), Just Giving, web payments, etc.
• To work with the Individual Giving Manager on the analytics to identify patterns & trends in supporter behavior, utilizing a range of income platforms, including our CRM Open Engage/Advanced.
• To assist external contractors in reviewing the CRM Data Architecture and procurement of a new CRM.
• Guiding and instructing the Database Officer on CRM related tasks and help shape their outputs and performance.
• To manage the processing of Fundraising and central membership income.
• To be responsible for the accuracy and quality of all membership data, including running regular monthly reports and validation tools.
• Work with the Head of Finance and Services to ensure we are GDPR compliant in all areas related to the teams work.
• To provide routine management reports as required.

Other Duties and Responsibilities

Any other reasonable duties as directed by Head of Fundraising, Communications and Retail.

Key Competencies

Skills, Knowledge & Experience

• Computer literate – Microsoft packages, CRM system.
• Working knowledge of database languages such as SQL / PHP / R / C / Python.
• Experience in working in a busy fundraising environment.
• Line managerial experience.
• Understanding and working knowledge of the function of a membership/fundraising database.
• Ability to support and enhance membership/fundraising activities.
• Highly organised with ability to prioritise workload.
• Outstanding attention to detail.
• Ability to work well under pressure.
• Excellent interpersonal skills.
• Ability to communicate with people at all organisational levels.
• Ability to work as part of a team and on own initiative.
• Excellent oral and written communication skills.
• Analytical approach to problem solving

Personal Attributes

• Flexible.
• Approachable.
• Good team player.

Education Qualifications

• Educated to A’ level or equivalent or possess a higher degree.
• A recognised qualification in Database Management would be highly advantageous.

General

• The responsibilities in this post may be adapted or changed in line with the needs of Mothers’ Union. Other duties may be added or requested as a result.
• The responsibilities outlined are not an exhaustive list of tasks and the post holder may be asked to undertake other reasonable duties in connection with the work of the team.
• The responsibilities in this post will require the post holder to work within a team and cross functionally with other teams to achieve the objectives.
• A broad sympathy with the Christian faith.

Work Location

This role is primarily based at our head office in Central London. Mothers’ Union is currently operating a hybrid working pattern (during times when working from home rules are relaxed) where staff are required to work a minimum two days from office. However, there will be occasions where staff will need to work from office for more than the 2 day minimum due to operational requirements at certain times.

How to Apply

If you are interested in this position, please apply by sending your CV and a Cover Letter via CharityJob.

The Cover Letter should clearly outline how your skills match the main responsibilities of the role.

Application Deadline

The closing date for applications is 26th January 2022. Due to the number of applications we receive, we may not be able to individually respond to each applicant. If we do not get in touch with you within 4 weeks from the application deadline, then unfortunately you have not been shortlisted for this position.

Equal Opportunity

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.