Senior supporter services administrator jobs

This role leads two of the most consequential shifts in our 2026–2028 strategy. First, our move from a narrative-based to an evidence-based organisation: designing our impact measurement framework, leading the rollout and adoption of the Impact Hub (our custom CRM and data platform), and embedding data-driven decision-making across every team. Second, the community around our programmes: the trusted community and education referral partnerships that bring young people to us, and the structured alumni community that keeps them connected, supported and contributing after they complete our programmes.

WHAT YOU OWN

• Impact framework : the organisation's impact measurement framework, metrics and indicators.

• The Impact Hub (CRM) : the platform, its roadmap, adoption and supplier relationship.

• Data governance : data quality standards, validation protocols and UK GDPR compliance.

• Evaluation methodology : how programmes and services are evaluated, including external evaluation partnerships.

• Referral partnerships : the community and education referral partnership model and its members.

• Alumni strategy : the alumni engagement model, tiered support structure and Advisory Council.

• Organisational reporting : impact reporting to the board, funders and the public.

KEY RESPONSIBILITIES

1. Impact Measurement & Evidence ~ Develop and own the organisation's impact measurement framework, defining metrics and indicators that reflect outcomes and effectiveness rather than interest or activity alone.

2. Organisational Insight & Foresight ~ Act as the organisation's insight lead: translate quantitative and qualitative data into organisational insight that shapes strategy, programme design and resource allocation.

3. The Impact Hub ~ Lead the delivery, rollout and adoption of the Impact Hub, including migration from Upshot, in line with the phased plan in the Data & Digital strategy : and own its roadmap as the organisation's insight platform thereafter.

4. Stakeholder Engagement Framework (Governance) ~ Act as guardian of the unified stakeholder engagement framework, defining the standards, data capture requirements and reporting consistency that all teams apply across our five stakeholder groups.

5. Community & Education Partnerships (Referral Pipeline) ~ Design and deliver the structured referral partnership model set out in the Talent & Engagement strategy, piloting quarterly cohorts of university, faith-group and community-organisation partners with clear MOUs, shared objectives and referral tracking through the Impact Hub.

6. Alumni Community & Engagement ~ Design and deliver a structured 12-month alumni engagement calendar with audience-segmented communications, supported by Impact Hub data.

7. Reporting & Funder Evidence ~ Produce evidence-based impact reporting for the board, funders, partners and public communications, supporting grant bids, corporate stewardship and the annual report.

8. Team Leadership ~ Line-manage the Data Administrator, Progression coaches and any future team members, providing guidance, training and performance oversight.

9. Organisational Leadership ~ Contribute to organisational strategy, annual planning and budgeting as a member of the Senior Leadership Team.

Read the full Job Description attached to see the full Key repsonsibilites, Person specification and 12 month success metrics.

The Senior Youth Inclusion Officer is a key role within the Youth Inclusion team, helping to connect insights and champion young people’s voices throughout our work.

You will be one of two Senior Officers leading on the day-to-day delivery of the Future Voices Group (FVG) – our flagship youth engagement programme bringing together young people with lived experience of facing barriers to employment. 

This will involve working across the organisation to support teams to work with young people, in line with our strategy.

• You will ensure our youth ambassadors meaningfully and authentically shape our activity, in particular through our engagement and influencing of key audiences and decision-makers across the youth employment system.
• You will bring awareness of the youth employment policy landscape, alongside experience of supporting young people with lived expertise to influence policymaking, programme design or service improvement through youth voice approaches.
• This role requires availability for regular evening sessions and occasional weekend commitments.

We currently operate a hybrid model of two-days per week in the office and three-days from home.

Please download our recruitment pack for more information on this opportunity.

Due to receiving high volumes of interest in our opportunities, this vacancy may close earlier than the advertised deadline. To ensure your application is considered, please submit it as soon as possible.

You will be one of the key points of contact for World Physiotherapy membership. The position is instrumental in assisting the smooth running of World Physiotherapy membership services and supporting the work of the membership manager, the regional executive committees, member organisations, and other staff across the full range of functions.

You will use your experience, initiative, confidence, project and organisational skills to provide business support across the organisation and its activities. These include the membership function requirements of the organisation, project support, operational logistics, member services and education activities. This will require liaising with staff, member organisations, board/committee members, and external stakeholders.

You will love working for a growing, values-driven organisation where you can use your skills to support the organisation’s business as usual activities as well as strategic projects working at all levels in the organisation and with key stakeholders.

You thrive in a dynamic, international team where you can implement systems and processes for effective and efficient operations, as well as bring your ideas to specific projects.

Duties and key responsibilities

Operational support

1. Liaising with member organisations, regions, specialty groups and networks as required by the membership manager and other staff.
2. Technical and logistical support across all operations for any meetings and webinars.
3. Work with relevant staff to ensure that activities are set up on Teamwork® (project management software) and support their ongoing management.
4. Ensure the CRM (Salesforce) is updated with relevant organisational and individual contacts and interactions.
5. Management of membership queries

Administrative support to the membership manager, regional executive committees and specialty groups, and those representing World Physiotherapy on defined activities or events

1. Scheduling of all regional executive committee meetings and supporting other meetings and webinars both via teleconference and face-to-face.
2. Drafting forms and surveys using Microsoft Forms and SurveyMonkey
3. Other project areas: work with the membership manager to carry out activity analysis
4. Provide day-to-day administrative support for World Physiotherapy’s membership activities and services.
5. Assess ways to improve project management and outcomes.
6. Provide general project support and carry out any other tasks requested by the manager.

Person specification

The membership support officer must have experience in project support and organisational administration. They must be highly organised, self-motivated and able to demonstrate initiative in managing complex and competing demands from different sources.

It is expected that the individual will ideally have a good first degree, or relevant experience gained across a range of comparable settings, preferably with additional experience or qualifications in project management and/or business administration. Experience of working with senior staff and committees is essential.

The individual must have a legal right to work in the UK.

Attributes

Essential:

• advanced computer literacy skills and competency with Word, Excel, Outlook, PowerPoint, SharePoint, Surveymonkey, Salesforce, Teams, and Zoom.
• strong communication skills (in a cross cultural/professional environment)
• the ability to multi-task, prioritise and manage own workloads
• cultural awareness and sensitivity
• tact and discretion for dealing with confidential information

It is expected that the person appointed will have:

• a minimum of two years in a relevant work environment
• demonstrable ability to organise and prioritise own workload effectively
• experience of meeting planning including webinars
• experience gained working with teams and individuals across time zones internationally
• delivered a variety of business support and office services
• an efficient and well organised working style

Desirable:

• understanding of the physiotherapy profession
• ability to speak an additional language such as French, Spanish, Portuguese or Arabic

Candidates with relevant experience who meet the above attributes will be invited for an initial interview, which may be followed by a technical interview and skills test.

The Bishop of Sheffield is seeking to appoint a new Senior Personal Assistant. This is a high-profile and pivotal appointment, providing an exciting opportunity to work closely with the Bishop at the heart of the Diocese of Sheffield. We are looking for a dynamic, highly organised and proactive individual who thrives in a fast-paced environment, can manage competing priorities and work confidently with initiative and discretion. The role is predominantly office-based, with flexibility to work remotely at times, and is based in a friendly and busy office in a pleasant and beautiful environment. It requires someone who can work effectively and independently while being a collaborative and valued member of the wider Bishop's team.

We’re looking for a highly skilled individual who will help build on our relationships and networks across Westminster, to deliver ambitious political leadership on a range of issues. The post holder will be responsible for leading advocacy interventions and providing political support to our policy experts, with a focus on Transport and Resources policy.

As a senior political adviser within the politics team, you will also be involved with, and lead on, major projects or themes of work across the political leadership theme (including the All Party Parliamentary Group on the Environment (APPG), which Green Alliance holds the secretariat for), managing and developing key external relationships and supporting the Director of politics as they lead the politics team.

You will need to be an exceptional communicator, adept at bringing people together around a shared vision and have the interpersonal skills to inspire and work across Green Alliance and liaise with our extensive network of partners.

You will be a highly organised, capable multi-tasker with experience managing projects and able to think on your feet, while managing multiple relationships and advocating plans concurrently.

The role entails identifying and leading on opportunities for the UK government to achieve environmental progress and implementing advocacy strategies to secure it. You will have direct access to senior policy makers and environmental leaders, so will need to articulate recommendations succinctly and persuasively.

The role requires excellent understanding of UK political processes (especially in Westminster, parliament and Whitehall) and experience of using it to influence policy effectively. Experience of operating within the system or of working directly with politicians and the media to achieve policy change would be a distinct advantage.

Reporting to: EA and Governance Manager
Hours: Full Time (35 hours per week)
Key Relationships: Chief Executive Officer, Chief Operating Officer, internal leadership, wider NHS Charities Together staff, Trustees, External Stakeholders
Location: Remote Working, with national travel requirements for meetings, events and collaboration.

Overall Purpose

The Business Support Administrator will play a key role in supporting the smooth running of the organisation including CEO’s Office and the charity’s governance functions. This role will provide high-quality administrative support across a range of activities, ensuring that the organisation’s leadership and governance processes operate efficiently and effectively.

The Business Support Administrator will be part of a small business support team who will work flexibly and collaboratively to meet the needs of the organisation.

Overall Objectives

Provide highly organised, detail-oriented support to functions and colleagues. This involves working with individuals, trustees, and external stakeholders, and helping to uphold the professionalism and credibility of the organisation.

• Deliver excellent administrative support.
• Support governance processes, to ensure the preparation of papers and accurate record-keeping.
• Assist in the coordination of meetings, events, and stakeholder engagement.
• Support communication and the flow of information across teams, trustees, and external partners.
• Liaise with external stakeholders, including members on administrative and grant related matters

Key Responsibilities

The main duties and responsibilities of the role holder are as outlined below:

Administrative Support

• Provide day-to-day administrative support across the organisation, including managing correspondence, filing systems, and scheduling.
• Support travel and meeting arrangements for senior leadership, trustees, and external stakeholders where required.
• Process expenses, invoices, POs and other routine financial administration.
• Assist with drafting documents, correspondence, and reports.
• Maintain accurate databases, registers, and records.

Cross-Directorate Administrative Support

• Provide flexible administrative support to other teams and departments across the organisation
• Assist with organisation-wide projects, initiatives, and events.
• Support internal communications by helping to collate, prepare, and distribute information across teams.
• Contribute to maintaining a collaborative and efficient office environment by responding to requests for assistance from colleagues.
• Update and maintain accurate records on the organisation’s database and CRM systems, ensuring member and stakeholder information is current, logging key interactions, meetings and decisions
• Work with colleagues across teams to ensure consistent and effective use of the CRM system

Governance Support

• Ensure papers are prepared in line with requirements for Board and Committee meetings
• Assist in preparing and circulating papers for Board and Committee meetings.
• Support the collation of briefing packs, reports, and other governance documentation.
• Ensure governance records and documentation are stored securely and are easily accessible.

Programme Support

• Provide logistical support for programme-related events, workshops, and stakeholder sessions.
• Provide administrative support to programmes teams, including scheduling meetings, coordinating diaries, and booking travel or venues.
• Support the tracking of grant applications, grant decisions and grant awards, liaising with the projects team to ensure the effective flow of information.
• Monitor enquiry inboxes within programme team, including around incoming grants queries and ensure efficient tracking to resolution
• Assist with the preparation and circulation of programme documentation, reports, and presentations, including for grant review panels
• Support the monitoring of programme timelines, deliverables, and action points by maintaining trackers and follow-up lists.
• Liaise with members and grant holders on administrative or finance issues
• Assist in the collection, preparation and logging grant or project reports
• Liaise with finance to record project finances accurately

Meeting and Event Coordination

• Support the scheduling, logistics, and administration of Board, Committee, Grants Panels, Leadership Team meetings and team away days
• Assist with minute-taking and tracking action points where required.
• Help organise venues, catering, and accommodation for meetings and events.
• Provide support for wider organisational events and staff meetings as appropriate.
• Arrange travel and accommodation bookings for trustees, senior staff, and external guests where required, ensuring value for money and compliance with organisational policies.

Communication and Stakeholder Liaison

• Act as a professional first point of contact for routine enquiries to the leadership.
• Support effective communication between teams, trustees, senior leadership, staff, and external partners.
• Coordinate and share information across teams in a timely and accurate manner.

Other duties

- Visibly live NHS Charities Togethers values, including our commitment to diversity and inclusion.
- Carrying out the duties of post in accordance with NHS Charities Togethers policies and procedures on Health and Safety and take responsibility for ensuring personal health and safety.
- Working flexibly, prioritising workload, and working effectively as part of a team. Demonstrating an ability to work calmly and effectively when under pressure of tight deadlines, to deliver work on time and to a high standard.
- Adhere to relevant legislation, best practice, policies, and processes including, but not limited to charity law, the fundraising regulator, GDPR and professional codes and standards.
- This is not meant to be an exhaustive list of duties. The need for flexibility is required, and the post holder is expected to carry out any other related duties that are within the employee’s skills and abilities whenever reasonably instructed.

How to Apply

CV and a covering letter outlining how you meet the job description and person specification, are to be uploaded via our external recruitment Platform Hireful. The supporting statement should be no more than 2 sides of A4.

The closing date for applications is 28th August 2026

1st interview: Friday, 4th September 2026
2nd interview: Thursday, 10th September 2026

In line with GDPR, we ask that you do NOT send us any information that can identify children or any of your Sensitive Personal Data (racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning health or sex life and sexual orientation, genetic and / or biometric data) in your CV and application documentation. Following this notice, any inclusion of your Sensitive Personal Data in your CV/application documentation will be understood by us as your express consent to process this information going forward. Please also remember to not mention anyone’s information or details (e.g. referees) who have not previously agreed to their inclusion.

We are looking for a motivated and experienced Senior Administrator to oversee the day to day functions of the Kent and Medway administration team within Victim Support. This role is full time and based at our multi agency shared space called Compass House in Ashford Kent.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Senior Administrator you will manage a team of five administrators known locally as 'Service Delivery Assistants' to oversee the support to the Kent and Medway Victim Support Operational Teams including the Triage and Early Intervention team, the Multi Crime Service Case Workers and the Specialist Services Case Workers (Stalking, Hate Crime and Child and Young Persons)

You will manage performance and staff motivation, ensuring that the administration function operates effectively and efficiently carrying out tasks as directed by the Operations Manager. The post holder will need to be flexible and prepared to meet conflicting work demands, prioritise workloads and ensure timeframes are met whilst ensuring attention to detail.

As the role involves providing support to administrators and actively working to improve performance, you will need experience of managing people and working in a statutory, voluntary or community work setting. You will also have an understanding and knowledge of confidentiality and safe working.

Key Responsibilities

• Coordinate and participate in all administrative functions to ensure the smooth and effective running of the service, monitoring quality standards for the team through auditing and reporting where required.
• Provide effective line management of staff to ensure performance targets and agreed outcomes are met by the service.
• Act as first point of contact for key stakeholders, ensuring administration is dealt with efficiently and meets quality standards and lead by example on good working practices
• Ensuring all confidential and sensitive data is stored securely in accordance with VS Data Protection Policy and compliance with GDPR.

About You

You will need:

• Experience of working in an administrative position ideally within the criminal justice field.
• Previous experience of managing and supervising people
• Experience working with local communities, statutory and voluntary sector organisations and an understanding of how agencies work to protect victims of crime.
• Experience of performance reporting and training delivery.
• To be proactive, self‑motivated, confident working independently and able to use you own initiative
• Good IT skills, proficient in data management and Microsoft Office (Word, Excel, Outlook, SharePoint)
• Strong time management and organisational skills including the ability to meet tight deadlines.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Creative Support is a non-profit organization focused on delivering an excellent standard of care and support to vulnerable people. We work with the local government and NHS to provide this nationwide. We are looking for an administrator to provide the back-office skills needed to allow our dedicated frontline support workers to flourish.

We are seeking a welcoming, friendly and hardworking individual to join our fast-paced Blackpool Office which is conveniently located in the town centre. You will be involved in providing efficient, responsive secretarial support to senior staff to help ensure that our services run smoothly. As an Administrator for Creative Support, you can be assured that the work you are doing is meaningful, and makes a positive impact on the lives of others.

The successful candidate will have excellent attention to detail with the ability to organize and prioritise a workload unsupervised. You will be proficient with computer software, particularly Microsoft Office (Word, Outlook, Excel and Powerpoint). You will be responsible processing data such as for preparing professional reports and graphs, organising meetings/events, processing timesheets.

You will act as a key point of contact for internal and external queries for our Blackpool Learning Disabilities Services. Excellent communication skills and telephone manner is a must, along with the ability to take detailed messaged and signpost individuals to the appropriate members of staff.

This is a part-time role (22.5 hours per week), Monday to Friday 9am-5pm. We can offer flexibility with hours during school times – i.e. 9:30am to 3pm.

Applicants must have at least one year’s experience of administration/reception work within a busy office environment.

 

Creative Support’s Development Pathway offers a structured induction and values-led training to help staff grow from entry-level to leadership roles. It empowers career progression through tailored learning aligned with national strategies and the WE CARE framework.

 

Vacancy Reference Number: 93722

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 20 days plus 8 statutory days pro-rata Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, we are also unable to accept Skilled Worker Visas.

 

About Us

We are a values-led Social Enterprise CIC based in Aldgate, London, providing shared finance services to a growing client base of charities, CICs, and purpose-led organisations. Our services include bookkeeping, management accounts, payroll, VAT returns, and year-end financial accounts and Corporation tax.

Purpose of the post

We are seeking a capable and motivated Shared Services Accountant to help deliver high-quality finance services across a varied client portfolio. The role is ideal for someone with bookkeeping experience who wants to apply their skills in a mission-driven environment. It offers flexible hybrid working, combining remote work with time in our Aldgate office.

 

Role Overview

You’ll manage day-to-day bookkeeping and financial tasks for a range of clients, taking accounts to trial balance, supporting the production of management accounts, and handling VAT and payroll duties. You will work across platforms including Xero, QuickBooks, and Sage Payroll, and be a key part of our collaborative shared services team

Key responsibilities

• Maintain accurate financial records and ledgers for multiple clients
• Process purchase and sales invoices, journals, and bank reconciliations
• Prepare books to trial balance and assist with monthly management accounts
• Submit accurate VAT returns in line with HMRC deadlines
• Run payroll using Sage Payroll, including pension submissions
• Prepare and post journals (accruals, prepayments, depreciation)
• Maintain and reconcile fixed asset registers
• Respond promptly to client queries and provide excellent service
• Support the preparation of year-end accounts and audit documentation
• Contribute to improvements in finance systems and processes
• Liaise with colleagues to ensure effective delivery of shared finance services

 

Position in the organisation:

· The post holder will be required to work closely with Head of Finance and Group CFO

· The post holder will be required to liaise at senior levels externally

· The post holder will report to Head of Finance and Group CFO

General duties and key responsibilities:

· Support SEUK’s wider programme of activities where necessary, undertaking other duties as required

· Maintain commercial confidentiality about SEUK and partners’ activities

· Ensure the implementation of SEUK’s Code of Conduct, Health and Safety policy and Equal Opportunities policy in all areas of the work

· Attend training courses or take part in additional aspects of SEUK’s work that are relevant to the work as decided in conjunction with Head of Finance

· Ensure that all activities for which this post is responsible are carried out in accordance with SEUK’s policies, to the highest ethical standards and in accordance with legal requirements, best practice and external guidelines 

· Service own administrative needs, maintain transparent and up to date digital records of work

· Act as an ambassador for SEUK as appropriate

KPIs

· SLA Adherence: Ensure all client deliverables (e.g. payroll, VAT returns, supplier payments, month-end accounts) are completed accurately and on time, in line with each client’s specific SLA timetable.

· Timetable Management: Maintain and regularly update a shared timetable tracking all monthly, quarterly, and annual deadlines across clients.

· Transaction Accuracy: Maintain a <1% error rate across processing tasks including payroll, supplier payments, and VAT returns.

· Month-End Delivery: Complete month-end accounting tasks for each client within their agreed reporting timelines.

· Query Resolution: Respond to client finance queries promptly, aiming to resolve 90% within 3 working days.

· Client Satisfaction: Achieve high satisfaction ratings from clients through reliable, responsive service delivery.

· Process Improvement: Identify and contribute to at least 2 service improvements or efficiency initiatives per year.

Terms and conditions

• Permanent full-time post – 4-5 days, 28-35 hours a week.
• Family friendly, flexible/Hybrid working
• Salary – negotiable based on experience & qualifications
• Leave entitlement: 25 days plus bank holidays
• Location:  London (Aldgate)
• £200 personal development
• A six-month probationary period would apply
• Employers - 6% Pension Scheme or Salary Sacrifice Scheme

Administrator

Could you do a job where you change lives?

Do you have administration experience?

Are you organised?

Do you have what it takes to make a positive difference to our residents' well-being?

We are looking for a committed Christian with a heart for serving older people and who can contribute their skills and experience to the smooth running of our residential care home for older people in North Walsham.

We need a friendly and organised administrator who can be relied upon to work with enthusiasm and efficiency within a busy office environment.

Furze Hill House is a 40 bed care home just on the outskirts of North Walsham. View our lovely home here.

You will be:

• A helpful and warm first point of contact for the home;
• Welcoming towards visitors, suppliers, staff and residents; 
• A 'people person' who is keen to build and nurture strong professional relationships; 
• Somebody who is positive, approachable, willing to help and caring towards others - a team player;
• Someone who enjoys working with older people and has empathy with them;
• Outgoing and friendly with strong customer service skills;
• A good role model and provide a dynamic reception service;
• Skilled in typing, filing and record-keeping;
• Computer literate in using Microsoft Word, Excel and Outlook;
• Comfortable dealing with matters relating to Payroll;
• Quick to provide general administrative assistance to the Managers;
• Eager to interact with the staff and volunteers in the home and the London Office, and support them in administrative tasks;
• Committed to supporting and cultivating the work of volunteers within the home;
• Organised, adaptable and reliable under pressure;
• Proactive when faced with tight deadlines;
• Enthusiastic about Pilgrims' Friend Society and the great Christian work taking place.
• In addition to the duties and responsibilities listed, you are required to perform other duties assigned by your managers from time to time that are within your capabilities.

For more details please take a look at the Job Description and Person Specification.

Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010)

Read 'What we believe' on our website

Hours:

35 hours per week, Monday - Friday

Benefits:

• On-going training and support
• 5.6 weeks’ annual leave, including bank holidays
• Pension scheme
• Medicash health plan
• Perkbox (including Employee Assistance Programme)
• Training and professional development
• Team events
• Long-service rewards
• Birthday rewards
• A workplace shaped by faith, care and purpose
• Flexible working pattern
• Employee assistance programme
• Being part of our friendly staff team
• We offer a full induction to the work
• Recommend a Friend Scheme

— What our staff say about us: …“It is a friendly and welcoming place to work” … —

We are committed to having a diverse senior management team and we encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are underrepresented on our senior management team at present.

Please note: The vacancy may close early if sufficient applications have been received so please apply as soon as possible if interested.

This is a critical, high impact, supporter-facing role within our fundraising team helping to plan and deliver our Events and Community programme. The role is responsible for engaging and growing a community of committed supporters with the goal of growing income across our varied Events portfolio of third-party and DIY challenges, whilst also supporting the team manager across our Community and Virtual challenge programmes. 

About Ovarian Cancer Action  

In the UK, only 1 in 3 women live more than 10 years after an ovarian cancer diagnosis.

As the leading ovarian cancer research charity, we’re working to change that. By finding new and better ways to prevent, treat and detect ovarian cancer, we will ensure a future where no woman dies of ovarian cancer.

Ovarian Cancer Action is a community of changemakers with one purpose: to give ovarian cancer the focus it needs to increase 10-year survival rates. And we know research is the solution. 

We live and breathe this lifesaving, world-leading research. We fund more ovarian cancer research than any other UK gynaecological cancer charity. It’s how we’ve driven some of the biggest breakthroughs of the last 19 years. 

We're also the only charity at the heart of the global ovarian cancer research community and have been for four decades. 

By connecting the world's leading scientists together, we’re creating a powerful hub of experience, expertise and insight so that we confidently fund research that takes us a step closer to our goal: that by 2032 half of women will live more than 10 years after diagnosis. 

Role:   Senior Events and Community Fundraising Officer 

Reports to:Events and Community Fundraising Manager 

Functional team: Fundraising Team 

Main working relationships: 

Community and Events team, Fundraising, Communications, Finance and Database colleagues

Event organisers, challenge providers, fundraising platforms, suppliers, volunteers and supporters 

External stakeholders: 

Supporters, volunteers, agencies, service providers 

Scope of the role

You will manage and successfully deliver key events including the London Marathon, Great North Run and London Landmarks Half Marathon, as well as third party and DIY challenge fundraising. You’ll lead on supporter recruitment and stewardship to meet or exceed agreed targets, while keeping budgets, income and performance on track, as well as maintaining accurate supporter data. You’ll also support on the delivery of Community and Virtual challenge fundraising, including our flagship challenge, Walk in Her Name. 

1)Support planning and delivery of the Events programme

i) Support recruitment, engagement and retention across our event portfolio including London Marathon, Great North Run, London Landmarks as well as third party and DIY challenges to meet or exceed agreed income and engagement targets, while keeping budgets, income and performance on track. 

ii) Responsible for the OCA London Marathon team from sign-up to post-race including delivery of training and fundraising support, on the day cheer point and post-race celebration activities.

iii) Attend events as required. 

iv) Support the team Manager to plan and deliver virtual challenges, including our flagship event, Walk in Her Name and Walk 100, working collaboratively across the team to maximise supporter experience and campaign performance. 

2) Manage delivery of Community Fundraising

i) Manage delivery of community fundraising and engagement

ii) Support the team manager to explore and identify new opportunities for growth.

3) Provide excellent supporter care across the events and community portfolio

i) Deliver excellent supporter care across Events and Community fundraising, ensuring every supporter receives timely, helpful and inspiring communications throughout their fundraising journey

ii) Monitor event performance and supporter feedback, sharing and deploying insight to improve stewardship journeys, recruitment activity and future planning 

iii) Work closely with colleagues across Fundraising, Communications, Finance and Database teams to deliver integrated, supporter-led activity.

4) Provide excellent administrative support

i) Manage and track event budgets, income and expenditure, ensuring accurate forecasting, reporting and post-campaign evaluation.

ii) Maintain accurate supporter and financial records across Raiser’s Edge and fundraising platforms, including data coding, income coding and administrative processes to support excellent supporter care

iii) Ensure all events and fundraising activity is delivered in line with Ovarian Cancer Action’s processes, fundraising best practice, GDPR requirements and relevant legislation.

Person specification

At Ovarian Cancer Action, we have different backgrounds, ways of working and areas of expertise, but we strive to create an environment that lives our values and ambitious mindset.This means that your attitude to your work and fellow team members is as important as skills and abilities.

What experience we're looking for

• Demonstrable experience of planning and delivering a successful events portfolio, challenge events and / or community fundraising activity.
• Understanding of recruiting supporters to events across organic and paid channels.
• Track record of providing excellent supporter care - motivating supporters to achieve agreed goals
• Strong administrative skills with the ability to maintain accurate records and follow agreed processes.
• Familiar with using a CRM database - ideally Raiser’s Edge.
• Experience of tracking and reporting against budgets and targets.
• A working knowledge of fundraising platforms, online giving pages or event registration systems.

Skills And Attributes:

• Confident relationship builder with strong written and verbal communication skills, especially with supporters.
• Strong organisational, planning and prioritisation skills, and able to manage multiple activities and deadlines.
• Accurate attention to detail, particularly when working with financial information, supporter records and reporting processes.
• Confident using Microsoft Office and digital fundraising tools, with a willingness to learn and use new systems and AI tools.
• Able to use initiative, solve problems and take ownership of agreed areas of work.
• A genuine collaborator who works across teams and with external suppliers or event partners.
• Able to evaluate activity, learn from results and make suggestions for improvement.

Attitude and personal qualities:

• Enthusiastic and passionate about our work and women's health.
• Self-motivated with a growth mindset and comfortable working as part of a small, ambitious team.
• Adaptable and flexible, with a positive approach to continuous improvement.
• Warm, friendly and professional, with a genuine commitment to excellent supporter experience.
• Calm and solutions-focused when working under pressure or managing competing priorities.
• Flexible to the needs of the post, including occasional work outside normal working hours, with time off in return.

Don’t meet every single requirement?

Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the role description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have.

Additional details

Salary: Between £32,000 to £35,000 per annum (dependent on experience)

Contract type: This is a fixed term contract of 12 months.

Role type:This is a full-time role, however, we’re open to a variety of working patterns and welcome the opportunity to discuss this with candidates. If flexibility or part-time work is your preference, then a paragraph about how this could work well for you in your supporting statement would be helpful.

Location: This role is hybrid with up to 40% office based in City Road, London, EC1V 2PR, near Old Street underground station. The nature of the role may require ad hoc work outside regular office hours (with time off in return).

Our benefits and flexible working

• Flexible working: At Ovarian Cancer Action we strive to be a place where the best people do their best work. We take a proactive approach to conversations with staff and candidates around working patterns and are open to considering a variety of flexible working options.
• Annual leave: In addition to 25 days annual leave and eight public holidays per year, three days are also given to be taken between Christmas and New Year, so in total you can receive up to 36 days paid leave.
• Employer and employee contributory pension: We offer a generous pension scheme above the statutory minimum requirement.
• Healthcare plan: We have partnered with Simplyhealth to offer cashback on a range of healthcare services, as well as access to a 24-hour free GP phone line and counselling service.
• Gym discounts: As part of the healthcare plan you will be able to claim discount on gym membership at participating gyms.
• Eye test: We offer eye tests and financial support with glasses if needed when using a VDU at work.
• Maternity and paternity pay: We offer additional enhanced maternity and paternity pay for eligible employees.
• Training and development opportunities: We want everyone to have a growth mindset and will work on an individualised learning and development plan for you each year.
• Employee Assistance Programme: Employees and their direct family have access to a 24-hour confidential and free Employee Assistance Programme phone line.
• Social events for the team: We believe work should be fun and create opportunities for the team to spend time together.

Our commitment to Equality, Diversity and Inclusion

We are committed to actively promoting equality, diversity and inclusivity and welcome enquiries and applications from underrepresented groups, including minoritised communities and applicants with disabilities. At Ovarian Cancer Action, we believe that embracing diversity, promoting equality and fostering inclusivity are essential values that drive our success.

We understand that a diverse workforce brings together unique perspectives, experiences and talents, which fuels innovation and enhances our ability to better serve the communities we work with.

The Woodland Trust is looking for a Service Delivery Manager to help us deliver strategic and operational support service plans.

The Role:
•    Manage and deliver a successful call centre/back office operational process.
•    Lead a successful team, supporting and training where required.
•    Interpret the support services strategy and vision and apply to operational planning to achieve departmental and campaign KPI’s.
•    Monitor and embed best practice across the team.
•    Review real time service performance and assign personnel to ensure financial goals, SLA’s and quality metrics are achieved.
•    Recommend and implement system and procedure developments and improvements.
•    This role will require attendance at our head office in Grantham, Lincolnshire. 

The Candidate:
•    Experience managing a successful call centre working at a senior leadership level. 
•    Strong communication skills with the ability to build successful stakeholder relationships.
•    Experience shaping and implementing organisation strategy.
•    Knowledge of Microsoft suite, telephony, reporting and fulfilment solutions.
•    Experience in project management with the ability to coordinate multiple workstreams. 
•    Strong problem solving skills with the ability to prioritise tasks as needed. 
•    Knowledge of PCI:DSS, Gift Aid, Direct Debit, FRSB and data privacy.

Benefits and Wellbeing:
Joining our team means you’ll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
•    Enhanced Employer Pension
•    Life Assurance
•    Flexible & Hybrid Working Options
•    Generous Annual Leave - 25 Days Plus Bank Holidays (pro rata’d for part-time)
•    Buy and Sell Holiday Scheme
•    Enhanced Parental Pay
•    Employee Assistance Programme

About Us:
The Woodland Trust is the UK’s largest woodland conservation charity.  We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.

Our Commitment to Diversity and Inclusion:
To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.  
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply. 
Please contact us to discuss any additional support or adjustments you may need to complete your application.

Application Advice:
For fairness we keep our candidates’ personal details hidden from the hiring managers, and we do not ask for your CV at application. 
 Make sure that you answer the Application Questions to show your relevant skills and passion for the role. Even if you don't meet every requirement of the role, we would encourage you to apply.

Acceptable Use - Artificial Intelligence (AI):
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.

Apply Now:
If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

Interviews will take place via Microsoft Teams on  30th September 2026.

About the team

We have big goals over the next few years.

We're going to be fighting for mental health in a way we never have before.

Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Team information

Will you join us?

Mind Cymru is Mind in Wales. We won't give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness and promote understanding.

Mind works across England and Wales with 11 staff at Mind Cymru's Cardiff office. Mind Cymru also works closely with our 15 affiliated Local Minds in all parts of Wales.

The Business Administrator works directly to the Director and supports the Senior Management Team (SMT), and is responsible for the effective running of the office, including dealing with correspondences, diaries and meetings and internal systems, including but not limited to, Microsoft Office, Stakeholder Register, Decision Time, Smartsheet's and Risk Management systems, keeping these up-to-date in support of the SMT.

Key duties and responsibilities

The post holder will:

-Effectively manage the efficient working of the Director's office being the first point of contact and providing administrative support and coordination across all functions, i.e. planning, risk, budget, training and general office activity.

-Organise and plan diaries, to optimise time, making travel and other arrangements as required.

-Be responsible for managing and responding to correspondence to the Director, identifying appropriate action and responses.

-Set up internal and external meetings as required and ensure the smooth running of these by setting dates, ensuring papers go out in good time, booking rooms and refreshments, taking accurate minutes and being proactive in following up actions arising.

-Provide high level customer care in dealing with routine and non-routine enquiries from staff, local Minds, external stakeholders using judgement to take or decide on appropriate action.

-Provide secretariat and administrative support for governance and other fora including Pwyllgor Cymru - the governance sub-committee for Wales; One Mind in Wales - the local Mind network in Wales; and The Wales Alliance for Mental Health - the alliance of leading mental health charities in Wales which is Chaired by the Director of Mind Cymru.

-Be the first point of contact for key members of the above groups and, with the Director, manage relations with them.

-Be responsible for co-ordinating and supporting meetings and be pro-active in ensuring that actions arising from the meetings are followed up.

-In keeping with the level of access and trust commensurate with this role, the post holder is required to maintain and observe an appropriate level of confidentiality at all times.

-Process invoices and make payments via Minds internal accounting processes, being planned and accurate in line with delegated responsibility.

-Work closely with the Social Impact Directorate Executive Assistant when required to ensure coordination with Mind Cymru and the wider Directorate plans, meetings and commitments.

Mind's equity statement

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.

We retain the authority to close this vacancy prior to the advertised closing date and without prior notice, once an adequate number of applications has been received. Applications will be assessed on a continuous basis, and we respectfully advise prompt submission to ensure consideration.

This role requires a Disclosure and Barring Service (DBS) check.

We retain the authority to close this vacancy prior to the advertised closing date and without prior notice, once an adequate number of applications has been received. Applications will be assessed on a continuous basis, and we respectfully advise prompt submission to ensure consideration.

Help us deliver outstanding care behind the scenes

At Prospect Hospice, every role makes a difference.

We’re looking for an organised, proactive and highly professional administrator to join Prospect Hospice, supporting the governance, quality improvement and patient safety work that underpins exceptional hospice care.

If you enjoy bringing order to complexity, keeping projects on track and making a real difference behind the scenes, this is an opportunity to use your skills where they matter most.

Hours: 15 hours per week (across 3 or 4 days Monday-Friday)

About the role

Working closely with our Quality Improvement Lead and the wider patient services leadership team, you’ll help coordinate the governance, quality improvement and patient safety activities that support outstanding hospice care.

No two days are the same. One day you could be preparing papers for a clinical governance meeting, the next supporting quality improvement projects, collating audits results and helping produce reports that influence how we continue to improve patient care.

You’ll provide administrative support for a range of important workstreams including:

• Clinical Governance and Quality Improvement
• Patient Safety Incident Response Framework (PSIRF)
• Infection Prevention and Control
• Medicines Management
• Audit and quality reporting
• CQC improvement planning
• Policy management and document control

Your work will help ensure our governance processes run smoothly and that our clinical teams have the information and support they need to deliver the very best care.

About you

You’ll be an experienced administrator who thrives in a busy environment and enjoys working with detail, coordinating multiple priorities and supporting senior colleagues to deliver high-quality work.

You’ll have:

• Experience supporting senior managers or leadership teams
• Excellent organisational skills and outstanding attention to detail
• Experience preparing agendas, taking accurate minutes and tracking actions
• Strong Microsoft Office skills, including Word, Excel, Outlook and Teams
• The confidence to work independently while building positive relationships across multidisciplinary teams
• Excellent written communication skills and the ability to handle confidential information with professionalism and discretion.

Experience within healthcare, governance, quality improvement or the charity sector would be an advantage but isn’t essential.

This is an excellent opportunity for an experienced administrator looking to develop specialist knowledge in clinical governance, quality improvement and patient safety within a healthcare environment.

Why join Prospect Hospice?

You’ll become part of a compassionate organisation where every role contributes to improving the lives of patients and families facing life-limiting illness. As well as meaningful work, we offer a range of benefits including:

• 27 days annual leave plus bank holidays (rising with length service)
• NHS Pension (for existing members) or generous contributory pension
• Employee Assistance Programme, wellbeing support, discounts including Blue Light Card
• Comprehensive induction and ongoing professional development
• A values led, inclusive working environment
• Free parking on-site

Interviews will take place on 8th September 2026

Equality & Diversity

Prospect Hospice is committed to a diverse and inclusive working environment. We welcome applications from all individuals and are committed to eliminating discrimination in our workplace and the communities we serve.

Safeguarding

We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment process, employment offers are subject to checks, which may include DBS, references, online and social media checks, and qualification verification. We expect all staff to share this commitment and follow our safeguarding policies and procedures.

You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

We review applications as they are received and may close the vacancy early.