201 Senior supporter services administrator jobs

Independent Age is the national charity working towards ending financial hardship in later life. 

Our Helpline and expert advisers offer free information and advice to older people without enough money to live on, while our external training equips professionals with the information they need to support older people on low incomes. Through our grants programme, we fund and support hundreds of local charities working with older people across the UK.  We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change. 

We believe no one should face financial hardship in later life. We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.

Responsibilities and Person Specification:

As Head of Services Development, you will play a pivotal role in shaping the future of Independent Age’s services and maximising our impact for older people facing financial hardship. Reporting to the Director of Services, you will lead service development, innovation, quality, evaluation and strategic change across our service provision (information, advice and external training) ensuring they remain effective, evidence-led and responsive to changing needs. Working closely with colleagues across the charity and external partners, you will translate strategy into practical improvements, develop new opportunities for impact and collaboration, and embed a culture of continuous learning, improvement and innovation.

We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.

We're looking for a strategic and collaborative leader with experience of leading complex projects, organisational change and service improvement programmes. 

You will be skilled at turning strategy into delivery, bringing together people from different teams and disciplines to develop practical solutions that improve outcomes. You will be comfortable using data, insight and evidence to drive decision-making and have a track record of stakeholder engagement and identifying opportunities for innovation and growth. 

You will also bring experience of impact measurement, evaluation, quality assurance or performance frameworks, with the ability to use evidence to demonstrate value and improve services. Strong analytical and problem-solving skills are essential, alongside the confidence to influence senior stakeholders and work across organisational boundaries. An understanding of the needs of older people, the wider ageing sector and the role that data, learning and collaboration play in delivering social impact would be advantageous.

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9 day fortnight. 

 

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working. 

With an employee engagement score of 98%, colleagues say Independent Age is a great place to work. You can find out more about what it’s like to work at Independent Age on the careers page of our website.

Application Process:

To apply, please submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification, by visiting our jobs website.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you require any specific arrangements or adjustments to enable you to fully participate in the recruitment process, such as having the job description in a larger text format or to apply in an alternative format, please get in touch with us via the email address on the ‘Contact Us’ page on our jobs site. 

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Please don’t include your name, photo, or any information that could indicate your gender or age in your CV and supporting statement, and don’t include your name in the title of any documents that you upload. However, please do include all dates of employment.  

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require a minimum of two employment references including your current or most recent employer. A BASIC DBS check will be carried out for the successful candidate.

Closing Date: Friday 25 September at 11:59pm

Interview Dates: Monday 12 October at our London office, 18 Avonmore Road W14 8RR

We’re looking for highly organised, proactive and resilient Executive Assistant & Office Manager to provide exceptional support to our CEO and Senior Management Team and help ensure the smooth running of our Reception and Administrative Office.

This is a varied and pivotal role at the heart of a small, retirement community on a beautiful 13-acre site in South-East London (Kent/Surrey border).  You will manage the CEO’s diary and inbox, prepare papers and correspondence, support the Senior Management Team, coordinate key organisational projects, and personally deliver day-to-day office administration, including covering reception.

This role would suit an individual who thrives in a varied environment, is confident managing multiple priorities, and is willing to take a practical, hands-on approach - no two days are the same. You will anticipate needs, help drive priorities forward, and play a key role in enabling the CEO, Senior Management Team and central officer to operate effectively.

The role

• Provide proactive executive support to the CEO, including diary and inbox management, briefing preparation, correspondence and research.
• Coordinate and service Senior Management Team meetings, ensuring agendas, papers, notes and actions are well managed.
• Project manage key organisational initiatives, including policy reviews, compliance-related projects and organisational documents.
• Oversee the efficient running of the office, including reception, office systems, supplies, meeting rooms and administrative procedures.
• Support resident services administration.
• Maintain accurate records, support reporting and act as a confident user of office and CRM systems.

About you

You will have a track record of supporting senior leaders, excellent organisational skills and the confidence to manage competing priorities with discretion and sound judgement. You will be a clear communicator with a high standard of written English and strong Microsoft 365 skills.

It is important that you enjoy working in a hands-on role in a varied customer facing environment.

Further details can be found in the job description and person specification

Are you a recent graduate looking for a role where you'll learn how a charity runs day-to-day? The Architectural Heritage Fund (AHF) is looking for a friendly, organised Administration Assistant to join our team in London. 

This is a great opportunity to start building your career in charity, social enterprise or office administration. You'll be at the heart of everything we do — supporting our Senior Management Team and Trustees, helping run meetings and events, and keeping our office running smoothly — while developing skills in governance, minute-taking, and project coordination. Whether you're just starting out or already have a year or two of administrative experience, what matters most is your organisation, attention to detail, and enthusiasm for learning. 

You'll help manage diaries and meeting logistics for our senior team and Trustees, format and circulate papers for Board and staff meetings, book travel and accommodation, keep our records and filing in good order, and be a welcoming first point of contact for anyone who calls or emails AHF. You'll also get involved in organising our Annual Away Day and other AHF-wide events — and, with support, take minutes at decision-making meetings such as the Audit and Risk Committee and HR committee. 

We'd love to hear from you if you enjoy staying organised, communicate clearly and confidently, and like the idea of learning new systems and ways of working. Any experience you've picked up through university, part-time work, volunteering, placements, student societies, committee roles, or paid administrative work all counts.

You'll ideally have an interest in the AHF's mission — helping to deliver a sustainable future for historic buildings throughout the UK — but a passion for heritage is a bonus, not a requirement. 

We are a charity committed to being inclusive and giving everyone an equal chance to succeed – you can read more about our EDI commitments from our website. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or socio-economic background.

Position title:  Administration Assistant 

Contract length: Full-time, Permanent 

Remuneration: £27,500 per annum 

Location:  Hybrid working from the London office, with an expectation of 2 days per week in the office (occasional weeks will require 3) 

Application:  Please submit a CV and covering letter (up to two sides of A4)

Closing date: Friday, 02 October 2026 

Interviews: 

We will be reviewing applications and interviewing on a rolling basis, so early applications are encouraged — we may fill the role before the closing date. 

About the AHF 

AHF is a leading heritage charity founded in 1976 to help charities and social enterprises across the UK find solutions for vulnerable historic buildings. We do this by offering advice, grants, and loans. You can find more details of the AHF and the impact of our work on our website. 

How to apply 

If you would like to apply for this post, please send a CV and a covering letter with a subject line: “Administration Assistant” . 

Because we're keen to fill this role quickly and give every candidate the best chance, we will review applications and invite people to interview as they come in, rather than waiting until the closing date. So please don't hold off — the earlier you apply, the sooner we can talk to you. 

If shortlisted for interview, we will be in touch with you. However, we are a small charity and, due to the volume of applications we anticipate, we regret that we will be unable to provide feedback if you are not shortlisted. 

We will discount cover letters created using AI. Please write your own covering letter. 

Recruitment: Falls Prevention Service Coordinator at Age UK Redbridge, Barking and Havering

Age UK Redbridge, Barking and Havering are recruiting for:

Falls Prevention Service Coordinator
Salary: £31,273 p.a. (35hrs week pro-rata)

Hours: 28 or 35 hours per week
Closing date: Monday 5th October 2026 by 12pm
Proposed interview date: Friday 9th October 2026

We are looking for a Falls Prevention Service Coordinator to increasing falls prevention awareness ensuring people aged 50+ in Barking and Dagenham are aware of and connected to local and national resources to stay active and healthy

As part of the programme, you will be developing and coordinating our programme of falls prevention exercise opportunities for older people in Barking & Dagenham including Otago, Chair Based Exercises, Tai Chi classes, Nordic Walking, etc.

This is a fantastic opportunity to support the extension of our existing Redbridge Falls Prevention Service in Barking & Dagenham.

As the Falls Prevention Service Coordinator you will be responsible for delivering falls awareness sessions, recruitment of Exercise Instructors, service promotion and recruitment of beneficiaries. You will also be responsible for sourcing suitable venues across Barking & Dagenham to deliver the exercise classes, ensure accurate data collection and monitoring for the service and facilitate access to services available in the community.

As part of the project you will be line managing the Trusted Assessor working on the programme to support people aged 50+ access small aids and adaptations to reduce the risk of falls and liaising with other key staff working on the project including Voices of Experience Coordinator and Nail Cutting Technician to ensure successful delivery of the project.

We require experience and understanding of proactive community approaches to support older people to keep active and experience of working in either health, social care or voluntary sector liaising with relevant professionals. You will need knowledge and interest in management of falls, good interpersonal skills, project management and data collection skills. You will also need good computer skills and abilities to use databases. An appropriate DBS Disclosure will be carried out for this post.

To apply: Please check our website for further details and a full application pack, Look Under Work for Us

Completed application forms and Equal Opportunities Forms should be returned to  admin@ageukrbh or alternatively post to Recruitment, Age UK Redbridge, Barking and Havering, 4th Floor, 103 Cranbrook Road, Ilford, Essex, IG1 4PU.

Hours:  36 hours per week on a rota basis covering daytime Recovery Space hours of 9am-5pm, 7 days per week. Weekend working is required (every other weekend)

Responsible to: Recovery Space Manager.

Location: Croydon Health and Wellbeing Space in the Whitgift Centre.

Main purpose of job:

The aim of the service is to divert people away from Emergency Department. The Recovery Space Workers provide a non-clinical, warm and welcoming setting to support individuals in crisis, assess their needs, provide emotional support and to help develop coping strategies.

The day crisis worker role involves running 1:1 sessions with clients, supporting the with the drop-in at the Croydon Health and Wellbeing Space, where clients in crisis can drop-in for immediate support between 10am-1pm on Monday-Saturday, running group sessions promoting coping skills to clients, engaging in managerial and clinical supervisions, engaging in team meetings and completing administrative duties as required.

For more information, please see the attached job description.

Head of Community Services

£54,961 PA
37.5 hours per week
Working days: Predominately Monday-Friday with On Call requirements

Benefits

5 weeks’ holiday plus Bank Holidays Pension Scheme, Staff referral scheme (earn extra each time you successfully refer someone), Employee Assistance Programme, including private GP access, Blue Light Card discount scheme, Free DBS check, Free parking and uniform

Closing date: Mid-day 9 October
Interview date: 19 October

Make a genuine difference, every day

At Nottinghamshire Hospice, we’re proud to lead the way in delivering compassionate, community-based palliative care for people living with a terminal or life limiting illness across Nottingham and Nottinghamshire. Our values—Compassion, Trust and Ambition—guide everything we do, for the people we support and for each other.

About the Role

The Head of Community Services is a senior leadership role responsible for the operational, and clinical delivery of Nottinghamshire Hospice’s community-based services. You will ensure the provision of high-quality, safe, and compassionate palliative and end-of-life care, supporting people to live as well as possible in the place they call home.

As a key member of the Hospice Leadership Team, you will provide visible and inspiring leadership, driving excellence in care delivery, service performance, and workforce development. This role combines strong operational management with professional clinical leadership, requiring an experienced registered healthcare professional with a sound understanding of palliative and end-of-life care.

You will lead and develop our Hospice in Your Home (24-hour service) and Wellbeing Day Services, ensuring they are responsive, sustainable, and patient-centred. The role involves regular travel across Nottinghamshire and participation in the clinical on-call rota (approximately one week in every five weeks).

What we’re looking for

We are seeking a compassionate and experienced leader to drive excellence in our community palliative care services.

You will champion equity, inclusion, diversity and belonging, while fostering a positive, high-performing culture where staff feel supported and empowered. With strong experience in service delivery, you will manage performance, resources, and workforce planning to meet the needs of our patients and families.

You will build effective partnerships with healthcare and community stakeholders, helping to improve access and patient pathways. A commitment to quality, governance, and continuous improvement is essential, alongside the ability to lead confidently in complex situations.

Above all, you will embody our values of Compassion, Trust, and Ambition, helping us deliver outstanding care and shape the future of hospice services.

You don’t need to meet every desirable criteria — we recruit based on values.

If you’re compassionate, reliable and eager to learn, we’d love to hear from you.

Equity, Diversity, Inclusion and Belonging

We want Nottinghamshire Hospice to be a place where everyone feels they belong. We warmly welcome applicants from all backgrounds and value the different perspectives and experiences that help us provide better care. We particularly encourage applications from people who are currently under‑represented in our workforce, including individuals from minoritised ethnic communities, people with disabilities, and men.

Registered Charity No: 509759

Age UK is recruiting! We have a fantastic opportunity to join our Retail Support team as an Administrator.
Working within our dedicated Retail Support Team, the successful applicant will utilise their skills in administration, data management and customer service to help ensure Age UK's retail Operations are compliant and well-supported.
Working full-time at our Warrington office, you will support our Retail Support Senior Co-ordinator in the swift response to both internal and external stakeholders, both over the phone and via email, while fostering positive relationships with shops, volunteers and external contacts.
With an average of around 4,000 retail volunteers supporting our shops and over £2 million generated annually through Gift Aid, you will take responsibility for any administrative duties through our new online volunteer application platform as well as ensuring the accurate compliance and administration of Gift Aid across Age UK's retail estate; experience and knowledge of Gift Aid is therefore fundamental to the role.
If you are a motivated Administrator looking to use your skills to support a charity that provides vital services and support to older people, then this may be the role for you!

Must haves:

Experience
*Experience working within a high volume multi-functional administration role. A, I
*Experience and knowledge of Gift Aid scheme. A, I
*Experience at an advanced level of using Excel including V-look ups and formulas. A, I

Skills and Knowledge
*The ability to prioritise your own workload. I
*Proficient in the use of MS office applications including, Word, Outlook and Teams. A, I

Personal Attributes
*An ability to work on own initiative and as part of a team. I
*The ability to train on bespoke systems tailored to unique organisational requirements. I

Great to Haves:
The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P

Experience
*Business administration qualification. A

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, Health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250
• Many additional benefits

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please click here

You will be the main person responsible for our UK phone line and be the first point of contact
for our many supporters. You will be working closely with the rest of the Supporter Care Team to ensure every interaction supporters have with our charity is a positive one and that they understand how integral they are to our mission.

You will communicate with supporters on our progress and ensure we utilise every opportunity for positive engagement. You’ll work with a wide range of people, efficiently gathering and providing information as well responding to whatever queries or situations may arise.

As a Supporter Services Executive, you will be working closely with our external fulfilment partners, ensuring that they deliver the high standard of service that we and our supporters expect. With them, you will provide a seamless, first-class end-to-end donor experience.

You’ll be well-organised, self-motivated and display a high level of accuracy, consistency and attention to detail and be comfortable working with supporters and colleagues across all of our markets and teams.

Supporter Care and Communications

• Work collaboratively across a global Supporter Experience team to ensure supporter enquiries are handled to the highest standard, providing prompt, efficient, accurate responses in line with the charity’s messaging and service level expectations
• Keep up to date with programme activities and news from across the organisation to ensure you can provide informed supporter communications and deal with supporter enquiries confidently, efficiently and consistently
• Handle difficult or distressed supporters in a sensitive and skilled manner, displaying empathy and establishing rapport whilst balancing the needs of Animals Asia
• Use agreed letter templates and produce bespoke responses as required
• Coach and co-ordinate with external colleagues to deliver the Animals Asia magic through their work for us

Gift Processing & fulfilment coordination

• Work closely and coordinate with colleagues in the Gift Processing team to ensure that donations are processed in a timely and efficient manner
• Liaise with external partners to ensure that our gift processing is delivered to the highest and most efficient standards
• Work with internal colleagues and external partners to ensure supporter queries are managed effectively and requests for materials to be mailed are fulfilled promptly
• Generate ad hoc acknowledgements and receipts for all offline payment channels, including annual statements to regular donors
• Process donations, online and offline, across all fundraising products
• Administer the end-to-end recurring gift process
• Ensure donations are processed on time and with accurate coding to track the source of fundraising income
• Assist where required in the review and implementation of new payment channels to ensure smooth and accurate gift processing
• Develop and maintain a good understanding of local payment channels and processes

Administration and financials

• Ensure procedure manuals are updated in line with changes
• Occasionally help to organise postal mailings
• Proactively liaise with supporters to capture missing / incomplete donation and supporter information

Legal and compliance

• Keep abreast of GDPR (UK and EU)
• Ensure full participation in training when provided
• Ensure that all processes are carried out in line with the mandatory regulations relevant to each country that we operate in and in line with training protocols

Database Management

• Help to maintain donor records & data integrity
• Accurately enter new data and amend existing data on the fundraising database following contact from supporters, and in line with Animals Asia’s policies and procedures
• Ensure supporter interactions are recorded accurately and consistently
• Ensure recurring gifts records are clear and neat on the fundraising database

Fundraising Support and Supporter Journey

• Assist with the delivery of fundraising materials to supporters
• Assist in acquiring and managing UK Gift Aid declaration from the donors to maximise income from Gift Aid
• Train & supervise volunteers as required

Miscellaneous

• Promote and advocate AAF to the general public
• Actively participate in team meetings
• Always keep the supporters and interests of Animals Asia at heart when dealing with supporters so as to develop and maintain positive long-lasting relationships

Person Specification
 

Qualifications, knowledge & skills required:

• Excellent written and oral communication skills, with extensive experience communicating with a broad range of people
• Demonstrable experience in a customer service role responding to a high level of enquiries via telephone and email with excellent interpersonal skills and telephone manner
• Experience of working on a customer relationship database (experience with Blackbaud CRM - a NFP database - is highly valuable, but not essential)
• Ability to understand and streamline processes and procedures
• Proven high level organisational and time management skills, including ability to manage workflows and balance competing priorities
• Understanding of working in a fundraising environment
• Accuracy and excellent attention to detail
• Demonstrable ability to respond effectively to challenges, to work effectively in a small, diverse and busy cross-functional team environment with minimal supervision
• Highly organised, able to prioritise varied workloads and meet deadlines
• Understanding of Data Protection (GDPR in UK & EU)
• Understanding of animal welfare issues and conservation is desirable but not essential 

Personal attributes required:

• Innovative, flexible and resilient
• Always acts professionally, with integrity and discretion
• Excellent attention to detail
• Well presented, articulate and polite
• Genuine enjoyment of meeting and interacting with people and building relationships
• Strong people skills with a high level of organisational awareness and ability to liaise with a broad and diverse range of stakeholders
• Commitment to professionalism, discretion and confidentiality
• Solution-focused with a creative approach to issues and a “can do” attitude
• Be able to take on accountability and to take the lead while being a strong team player
• Ability to display initiative, common sense and diplomacy
• Thoughtful and considerate
• Passionate about animals and animal welfare

Circumstances (essential):

• Able to work efficiently and effectively from home without disruption
• Able to connect to sustained, high quality internet connection from home
• Able to be work occasional extended hours and weekends as required
• Able to accommodate global meetings in the early morning or late evening (flexible working hours)

Conditions and Benefits 

Place of work : Home based – anywhere in the United Kingdom.

Working hours : Full time – standard hours are 37.5 hours per week.

You will be required to work such additional hours as are necessary to fulfill your role which may include evenings and weekends. You will be expected to manage your hours, responsibilities and workload accordingly.

Reports to : Global Head of Supporter Care.

Manages : n/a.

Budget responsibility : n/a.

Probation : The appointment will be subject to the satisfactory completion of a 3 month probationary period.

Annual leave : Annual paid vacation entitlement of 32 in each holiday year, this entitlement includes the eight bank and public holidays.

Other benefits : Training will be provided as required.  Flexible working conditions.

How to apply

Applications should be in the form of a CV with a covering letter explaining your interest in and suitability for the role. Please provide both email and telephone contact information for yourself. . Candidates must be eligible to work in the UK. Please note that only short-listed candidates will be contacted. 

Applications should be received by 11:59pm on Sunday 13th September 2026 at the latest.

Using AI During Interviews
 Animals Asia is committed to ensuring a fair and authentic interview process. The use of artificial intelligence (AI) tools, including but not limited to real-time transcription, automated response generation or assistance in formulating interview answers, is strictly prohibited during any stage of the interview process.We will take a candidate's agreement to participate in an interview with us as confirmation that they will not use AI tools in any form during the conversation. If it is discovered or reasonably suspected that AI has been used, the interview will be terminated immediately, and the candidate will no longer be considered for the role.We appreciate your understanding and adherence to this policy, which is in place to maintain the integrity, professionalism and reliability of our recruitment procedures.

Reporting to: Therapeutic Service Manager

Responsible for: None

Purpose of the role:

To be a proactive and experienced administrator to:

• Ensure the smooth day-to-day running of a busy and growing Therapeutic Service through excellent administration.
• Work closely with and support the Therapeutic Service team to ensure effective administration and organisation of the service.

Main duties:

• Work with the Therapeutic Service Manager in:
• Administration: welcome clients to the premises; handle client queries over email/telephone and ensure messages are dealt with efficiently and in a timely manner.
• Develop, reviewand maintaineffectiveinformationadministrativesystems within the counselling service including the office calendar, attendance records, and client waiting list.
• Liaise with the volunteer counselling staff in organising the counselling assessment interviews, maintaining the waiting list, organising counselling appointments by letter and telephone.
• Administer the progress of new referrals and assessments and report any changes in schedules.
• Administer returned registration questionnaires.
• Send out information packs, referencing the clients, dating and organising the questionnaire.
• Action new client allocations in a timely manner.
• Ensure messages from client to counsellors are delivered efficiently.
• Take cash or card payments from clients and issuing receipts.
• Support volunteer counsellors and other staff in daily administrative duties.
• Work closely with the other Therapeutic Service Administrators for the smooth transition and transfer between day and evening services.
• Work together with the other Therapeutic Service Administrators to ensure the counselling rooms are kept in good order for clinical practice in line with Health and Safety guidelines and Clinical Governance measures.
• Keep a record and update counselling personnel information.
• Send service updates and distribute leaflets every quarter to key stakeholders.

Mind in Croydon is an equal opportunities employer. No job applicant or employee will be discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.

We encourage applications from those with Lived Experience.

Senior Administrator & PA Support (Temporary)
£19.23 per hour
4+ month temporary assignment
South East London
Predominantly office-based with flexibility to work remotely approximately 1 day per week
Basic DBS check required

Are you an experienced administrator or PA looking for a role where you can make a meaningful contribution within a values-led organisation?

We are working with a well-established charitable organisation that is seeking a highly organised and professional Senior Administrator to provide support to a busy senior leadership office. This is a varied and rewarding opportunity for someone who enjoys coordinating multiple priorities, building strong relationships with stakeholders and ensuring the smooth running of a fast-paced office environment.

Working as part of a small and collaborative team, you'll play a key role in supporting senior leaders, managing communications and helping deliver a first-class administrative service. This position will suit someone who thrives on organisation, enjoys working with people and takes pride in providing reliable support behind the scenes.

This is a busy, hands-on role where no two days are the same. Responsibilities will include:

• Managing complex diaries and coordinating meetings
• Monitoring inboxes and responding to enquiries appropriately
• Organising travel arrangements and hospitality requirements
• Planning and coordinating meetings, events and stakeholder visits
• Preparing correspondence, presentations, reports and meeting papers
• Taking meeting minutes and tracking follow-up actions
• Managing expenses and general administrative processes
• Acting as a professional first point of contact for visitors and stakeholders
• Maintaining accurate records, filing systems and confidential information
• Liaising with internal teams and external partners to gather information and coordinate activities
• Supporting wider operational and administrative projects as required

About You We're keen to hear from candidates who have gained experience within the charity, not-for-profit, education, membership, healthcare, faith-based or public sectors.

You'll bring:

• Previous experience in a senior administration, PA, team support or office management role
• Excellent organisational skills and the ability to manage competing priorities
• Strong diary and inbox management experience
• Exceptional attention to detail and a proactive approach
• Confidence communicating with stakeholders at all levels
• Strong written and verbal communication skills
• Advanced Microsoft Office skills, including Outlook, Word, PowerPoint and Excel
• Experience coordinating meetings, events and administrative processes
• The ability to handle sensitive and confidential information with discretion
• A reliable, professional and committed approach to work

An understanding of the Catholic Church or experience working within a faith-based organisation would be beneficial but is by no means essential. More important is a genuine respect for the organisation's values and a willingness to work within this environment.
Why Apply?

• Opportunity to join a highly respected charitable organisation
• Varied and engaging role with exposure to senior stakeholders
• Supportive and collaborative working environment
• Immediate start available
• Initial 4-month assignment with the potential for extension
• Predominantly office-based role with some hybrid flexibility
• Chance to make a meaningful contribution within the not-for-profit sector

Additional Information

• Interviews scheduled for the week commencing 14 September
• Successful applicants should be available to start as soon as possible thereafter
• Appointment subject to a satisfactory Basic DBS check

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Join Liver UK at an exciting point in our development.

Liver UK is the national charity for people affected by liver disease and liver cancer. We provide expert information and support, raise awareness, promote prevention and earlier diagnosis, influence policy and ensure the voices of people affected by liver disease are heard.

Following the coming together of the British Liver Trust and Children’s Liver Disease Foundation, we are now Liver UK: one charity supporting people of all ages and with all types of liver disease.

We have strong foundations, an ambitious strategy for 2026–2032 and a clear goal to make liver health a national priority. We are now moving from a period of transformation into one focused on delivery, growth and impact.

We are looking for an experienced, highly organised and confident Senior Administrator to play a central role in helping our organisation run effectively.

The role

This is much more than a traditional administration role.

You will be at the heart of our day-to-day operations, providing high-quality administrative and operational support across Liver UK and working with colleagues at all levels, including our Senior Management Team.

We are looking for someone who enjoys creating structure, improving processes and finding ways to make how we work more efficient and effective. You will manage a varied workload, keep important actions moving, coordinate organisational processes and help ensure agreed deadlines are met.

You will need to be confident and appropriately persistent. You’ll build good relationships with colleagues, while also being comfortable following things up, challenging constructively and having clear and confident conversations about deadlines, priorities and standards.

You will also provide day-to-day supervision and support to our office-based Apprentice, helping them to organise their workload, develop their skills and build confidence in their role.

What you’ll be doing

· Providing senior administrative and operational support across the charity.

· Coordinating meetings, diaries, travel, events and other organisational activity.

· Managing central telephone and shared email services.

· Proactively following up actions, information and approvals across teams.

· Supervising and supporting our Apprentice and overseeing office-based volunteers.

· Maintaining accurate information within Raiser’s Edge and other organisational systems.

· Supporting data quality, GDPR and records management.

· Managing routine supplier arrangements and office contracts, obtaining good value and negotiating where appropriate.

· Supporting staff technology and systems, including laptops and telephony administration.

· Coordinating our monthly all-staff Touchpoints.

· Supporting office facilities, health and safety, publications and stock.

· Helping improve systems, processes and ways of working across Liver UK.

About you

You will already have significant experience in a busy administration, office operations or organisational support role.

You’ll be exceptionally organised, reliable and comfortable taking ownership rather than waiting to be directed. You’ll be able to manage competing priorities, spot what needs to happen next and see tasks through to completion.

Just as importantly, you’ll have the confidence and interpersonal skills to work effectively with colleagues at all levels, combining diplomacy and positive working relationships with appropriate challenge.

You’ll have strong written and verbal communication skills, excellent attention to detail and good IT skills. Experience of databases, CRM systems or similar organisational systems is important, while experience of Raiser’s Edge, the charity sector or a health environment would be an advantage.

Experience of supervising, coaching or supporting another member of staff, apprentice or volunteer would also be valuable.

You’ll enjoy supporting someone early in their career, providing encouragement, clear expectations and constructive feedback to help them build confidence, develop their skills and succeed in their role.

Why Liver UK?

Liver disease and liver cancer are among the UK’s fastest-growing and most under-recognised health challenges. They affect people of all ages, and the need for earlier diagnosis, better treatment, prevention and support has never been greater.

This is an opportunity to join a committed national charity at an important point in its development and to take on a role where strong organisation behind the scenes has a real impact on what the wider charity can achieve.

Please apply through CharityJob with your CV and a covering letter explaining why you are interested in the role and how your experience meets the requirements set out in the Job & Person Specification.

We will review applications and interview suitable candidates as they are received, so we may close the vacancy early. We therefore encourage you to apply as soon as possible.

We are committed to equality, diversity and inclusion and welcome applications from candidates with a wide range of backgrounds and experiences.

We offer a range of benefits for our employees:

• 25 days elective annual leave (FTE), plus bank holidays.
• Life assurance 4x your salary starting from date of employment.
• 5% employer pension contribution, rising to 7.5% at 15 months and 10% at 27 months service (optional on contribution increase).
• BUPA Wellbeing Health Expenses plan; including dental, prescriptions and optical cover.

And many more…

Opoka is a subsidiary of Chrysalis Group and provides emotional support and guidance to women and children escaping domestic violence. Our services are delivered by specially trained bilingual IDVA’s, DV Outreach workers, Counsellors and Helpline & Crisis Response workers as well as a team of volunteers, peer-mentors, and community champions across the region.

We are seeking a Support Worker who will provide high quality practical and emotional support to women and children escaping domestic violence seeking refuge in our safe houses. You will oversee the smooth running of our safe houses and work alongside our Housing Team to provide an intensive housing management in our safe houses.

You will be bilingual in Polish and English and be able to converse fluently as organisational and communication skills are a key element to this role. You will have an understanding of safeguarding and domestic violence whilst bringing a trauma informed and a non-judgemental approach to this highly sensitive and confidential role.

High levels of time management skills and the ability to accurately enter highly confidential information into our databases so that your fellow team members can follow individual’s caseloads are essential.

As this role is working with women and children in extremely vulnerable situations, the post is only open to women applicants and as this role provides regulated activities under the Disclosure and Barring Service (DBS) candidate are required to undertake an enhanced DBS check.

You will hold a full UK driving licence as you will be visiting our safe houses daily.

Accountable to: Support Team Manager

Hours: 37.5 hrs per week (including evening and weekend hours on a rota)

Contract type: Permanent

Salary: £26,750

Location: Loughborough, England (Travel required to all Baca Services locations)

Start date: September 2026

Help Change Young Lives

At Baca, we support young people who have fled war, persecution, and trafficking, providing safe housing, education, and therapeutic care to help them rebuild their lives.

As a Support Worker, you will be a key worker for several young people in Baca's care, providing high-quality holistic and therapeutic support for their transition to adulthood. You will deliver services in line with Baca’s Theory of Change, ensuring the highest quality outcomes in physical and emotional wellbeing, education, employment, training, social engagement, and personal safety.

Key Responsibilities:

• Support young people using trauma-informed approaches (including PACE and recovery models)

• Promote safety and safeguard young people from exploitation and harm

• Support emotional wellbeing, independence, and life skills development

• Encourage engagement in education, training, and community activities

• Maintain accurate and compliant records

• Work closely with social workers, schools, and partner agencies

• Contribute to a reflective, learning-focused team culture

• Be a role model, offering care and compassion without discrimination.

• Plan and participate in day trips and annual residential weeks.

About you:

• Alignment with Baca’s values and mission.

• Ability to respond to change and work as part of a diverse team.

• Self-motivated, proactive, and able to take initiative.

• Knowledge of safeguarding practices and issues faced by unaccompanied asylum-seeking young people.

• Relevant training or willingness to complete essential training within the first year.

• Experience working with young people, especially in cross-cultural settings.

• Excellent communication, organisational, and ICT skills.

• Driving licence and access to a car.

• Enhanced DBS check required.

You will be:

• Approachable, reliable, and a strong team worker.

• Supportive, responsible, and personable.

• Flexible and able to work occasional evenings and weekends.

What We Offer

• The chance to make a meaningful difference

• A supportive, values-driven team

• 33 days’ holiday (pro rata), pension, wellbeing support, and more

How to Apply

If you are passionate about creating lasting change for young people and have the skills needed, we would love to hear from you.

Please note: You must have the right to work in the UK. You must also be able to legally drive in the UK for this role.

Successful candidates will be asked to apply for an Enhanced DBS Certificate including a check of the children’s barred list.

12-month fixed-term contract | Full-time 

Salary: £58,560 – £71,480 per annum

Hours: 35 per week

Location: Home-based with regular national travel 

Job reference number: 1766

Help shape the future of Cranstoun’s services 

Cranstoun is a social justice and harm reduction charity supporting and empowering people to live healthier and safer lives. Each year, we support more than 45,000 people through services including substance use, criminal justice, domestic abuse, housing and services for children and young people. 

Following a successful five-year strategy and significant growth, we remain ambitious about the difference we can make. As we enter our next phase, we are investing in the leadership and operational capability needed to support our continued development. We are now recruiting an Assistant Directors of Services to join our senior management team. 

This is a significant senior leadership role offering the opportunity to lead substantial service portfolios while helping shape how Cranstoun’s services are led and delivered across the organisation. 

The role 

Reporting to the Director of Operations, you will lead a substantial portfolio of complex commissioned services and senior operational managers. 

You will lead nine services with nine direct reports, spanning criminal justice and housing/homelessness provision. You will have clear accountability for ensuring services are safe, effective and well-led, with strong contractual performance, financial sustainability and positive outcomes for the people and communities we support. 

You will provide operational grip and evidence-based assurance, strengthen safeguarding and management accountability, build effective relationships with commissioners and partners, and ensure risks and underperformance are identified, escalated and addressed early. 

You will also work collectively with fellow senior operational leaders to embed a One Cranstoun approach, strengthening common standards, sharing learning, developing leadership capability and improving quality and resilience across our services. 

What you will be accountable for 

As an Assistant Director, you will take senior operational accountability for: 

• Safe, effective and well-led services – ensuring strong safeguarding, quality, operational risk management and service user outcomes.  
• Contractual performance – ensuring services deliver against contractual requirements and KPIs, with strong commissioner relationships and timely action to address underperformance.  
• Financial sustainability – maintaining strong financial oversight, effective workforce management and oversight of the sustainability of individual contracts.  
• Evidence-based assurance – using reliable performance, quality, workforce and financial information to identify risks and drive improvement.  
• Collective organisational leadership – working beyond individual portfolio boundaries to build consistent standards, stronger leadership and shared ways of working across Cranstoun.  

You will lead and develop senior operational managers, set clear expectations and create a culture in which support and accountability operate together. 

You will also lead and contribute to service mobilisation, transformation, workforce planning and continuous improvement. 

Who we are looking for 

We are looking for established senior operational leaders with substantial experience leading complex commissioned services and geographically dispersed teams. 

You will bring a strong track record of: 

• leading safe, high-quality services for people with complex needs;  
• safeguarding, quality and operational risk management;  
• contract and performance management;  
• managing significant service budgets and improving financial performance;  
• building effective relationships with commissioners, regulators and strategic partners;  
• leading service improvement, mobilisation and organisational change;  
• developing senior operational managers and addressing underperformance; and  
• using performance, quality, workforce and financial information to provide assurance and drive improvement.  

You will need to combine strategic leadership with operational pragmatism, understanding the detail when necessary while maintaining oversight of performance, risk, quality and sustainability across a complex portfolio. 

Above all, we are looking for collaborative, credible and values-led leaders who can support and challenge in equal measure, build leadership capability and bring people together around common standards and organisational priorities. 

Specialist experience 

For this role, you will need significant leadership experience across both Criminal Justice and Housing/Homelessness services, including housing or accommodation-based provision. 

You will understand the complexity of working across criminal justice, housing, local government and other statutory systems and be experienced in building effective relationships with commissioners and partners while maintaining strong operational and contractual oversight. 

This is a 12-month fixed-term appointment at an important stage in Cranstoun’s transformation, offering the opportunity to lead a significant portfolio, strengthen operational performance and help shape the future development of our operating model. 

Be part of Cranstoun’s next chapter 

Our successful five-year strategy has seen Cranstoun grow considerably, extending our reach and the range of services we provide. We remain ambitious and innovative, committed to developing services that respond to the changing needs of people and communities. 

As we look to the future, we are investing in the leadership, operational capability and organisational infrastructure needed to support our continued development, strengthening operational governance, consistency and assurance across our services. 

This role offers the opportunity to do more than manage established portfolios. You will help shape the future of our services and build an Operations Directorate characterised by high standards, clear accountability, collaboration and continuous improvement. 

Find out more 

Please refer to the accompanying recruitment pack for the full Job Description, Person Specification and details of the application process.

Please note: All posts are subject to an Enhanced DBS check.

How to Apply:

For more details and to apply, please visit our website via the apply button. Please quote the appropriate Job Ref in all correspondence.

Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Closing date: Sunday 20 September 2026.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work. 

Registered Charity No: 1061582