Senior supporter services administrator jobs

PCS is seeking a motivated and experienced individual to join our Member Response team as Team Leader. This is an exciting opportunity to play a key role in supporting the growth and success of the union by leading a dynamic team handling queries and calls. This post is based in PCS Birmingham with hybrid working arrangements. This role offers the chance to make a meaningful impact in our union.

Salary and Location

• Band 3, Regional Spine points 37-33
• Starting salary: £39,403 p.a. rising to £43,715 p.a. in annual increments
• PCS Birmingham

Successful candidates for the post of Member Response Team Leader will be able to demonstrate:

• Experience leading teams or supervising staff
• Working in a customer-focused organisation or service
• A strong understanding of GDPR
• Experience using CRM platforms such as Salesforce

The main duties of the Member Response Team Leader role include:

• Managing a team of Member Response Team Administrators
• Day-to-day operations of the team
• Ensuring workflows are managed efficiently and service level agreements are consistently met

With an ability to foster a positive and collaborative working environment both remotely and in person, the Member Response Team Leader will be expected to provide clear direction, conduct appraisals, and support the professional development of their team. Strong leadership skills, a proactive approach to problem-solving, and the ability to motivate and engage staff are essential.

The role of Member Response Team Leader offers hybrid working with flexibility to work from home outside of peak periods. Due to key operational and democratic activities, the Member Response Team Leader will be required to attend the office daily from February to April each year and additional periods throughout the year. Outside of this period, hybrid flexibility will apply in line with team needs and organisational policy.

Closing date: at 12 midday on Thursday 20 November 2025

Interviews will be held in person: Thursday 4 December 2025

About PCS

PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.

Employer Benefits

You will have access to a generous package of staff benefits including

• flexible working (including hybrid working)
• childcare and family support
• generous maternity/paternity leave
• 32 days leave and Christmas closure
• pension scheme
• employee assistance programme

Learning and Development

The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

PCS Recruiting Process

We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.

Applications must be received by the closing date and time specified.

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

• CVs will not be accepted. Please see the job description/person specification and follow the application process.
• PCS is working towards equal opportunities and is positive about disabled people.
• All posts can be considered on a full-time, part-time or job share basis.

Please view our guidance for applicants.

JOB DESCRIPTION: MEMBER RESPONSE TEAM LEADER

Ref: 1125

Grade: Band 3, Region

Salary:

Regional Spine points 37-33

Regional Starting salary £39,403 p.a. rising to £43,715 p.a.

Location: PCS Birmingham

Purpose of the job:

To assist in maximising the potential for union growth, development and success through managing, co-ordinating and supporting the work of the Member Response Team, in line with PCS policy and our ethos as an organising union.

Responsible to: Member Response Team Manager

Responsible for: Member Response Administrators

Contacts

External:

PCS Union Representatives, Members, Government Departments, Employees of other trade unions, Suppliers, TUC, Employers, legal and other professional advisors, other external contacts

Internal:

PCS staff and officials, Bargaining Units, Membership and Balloting, and other internal departments

Main duties and responsibilities

1. People Management

• Day-to-day management of staff and workflow
• Manage work allocation, future planning and support for team/line manager
• Through the appraisal system, identify training and development needs, train or organise training for staff
• Undertake induction programmes, 1 to 1s and appraisals with staff as appropriate
• Apply the staff conduct policies e.g. discipline, grievance, capability, dignity at work and IT security policies as and when required
• Check work standards and maintain consistent quality of delegated tasks
• Proactively promote diversity including equality in line with the wider PCS approach
• Continuously improve effectiveness and efficiency of the administrative team
• Ensure health, safety and welfare of team members

2. Systems Management

• Develop and make best use of relevant systems e.g. office, IT, finance, etc.
• Attend relevant training and ensure staff are appropriately trained on system changes and developments
• Regularly reviewing existing systems, and ensure consistency and organisational best practice is followed
• Equality-proof and check that the design and operation of any new systems are in line with wider PCS policy, e.g. health and safety, and IT security policies, and make recommendations to senior officers as appropriate where new systems are designed that could be applicable to the wider union
• Implement an ongoing development and monitoring process for systems including managing resources, gathering, monitoring, collating and reconciling information, checking allocations, preparing reports, highlighting budget over and under spends
• Set up statistical systems to produce reports and analyse information i.e. membership reports, personal cases management system, equality statistics
• Organise and allocate work, deal with queries and correspondence, research information, produce briefs, documents and responses
• Ensure the membership system e.g. Salesforce is used to maintain up-to-date data
• Contract management work including scoping suppliers, drawing up tendering documents and recommendations, provide reports to bodies and committees

3. Team Working

• Proactively promote team working
• Initiate, organise, lead and participate in team meetings as appropriate
• Maintain high levels of confidentiality of sensitive issues at all times
• Provide assistance to team members

4. Office Coordination / Project Management

• Plan ahead and prioritise the teams work
• Share best practice with colleagues across the organisation
• Manage the physical work environment e.g. undertake risk assessments, coordinate office resources, review office layout in line with facilities systems, work with department head / SNO to deploy non-staff resources (e.g. office furniture and equipment) in the most effective manner
• Prepare for, attend and record meetings and events and take follow up action
• Liaise with senior officials both within PCS and external organisations e.g. trade unions, government departments and agencies
• Handle projects as directed by the line manager
• Deal with complex queries, issues, arising from staff or via correspondence from members
• Draft complex correspondence, briefs, reports as appropriate

5. Meeting, Conference, Election, Ballot, Events Arrangements

• Organise, co-ordinate and supervise arrangements for meetings, elections, conferences, seminars and other external and internal events
• Develop appropriate systems and support for events, conferences, elections, meetings, ballots, etc. e.g. ensuring computer and internet services are available, determine schedule for printing materials, and encourage participation
• Agree and manage timetables, processes and procedures
• Attend and contribute to events as appropriate
• Ensure compliance with rules and legal requirements, including equality issues, seeking guidance where appropriate

6. Union Organising and Campaigning (where appropriate)

• Co-ordinate and assist in the delivery of union organising activity at PCS members workplaces in support of and alongside the relevant PCS Officers
• Prepare, plan, and co-ordinate team(s) support for scheduled union organising and campaigning activity
• Maintain direct contact with PCS members within their workplace(s)/branches as required
• Co-ordinate and delegate union organising and campaigning support work/activity to direct staff team as required

7. General

• At all times implement and promote the PCS's Equal Opportunities Policy adhering to the PCS Values
• Take due and reasonable care of self and others in respect of Health & Safety at Work
• Participate in appraisal, training and development systems
• In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
• Act in a manner that enhances the work of the PCS and its overall public image
• Such other duties that may reasonably be required and which are within the level of the responsibility of this post
• Willing to work outside normal office hours and location subject to personal circumstances, and advanced notice

Person Specification: MEMBER RESPONSE TEAM LEADER

Ref: 1125

Date: November 2025

Location: PCS Birmingham

ESSENTIAL FACTORS

EXPERIENCE

• Working in a customer-focused organisation or service
• People management including induction, work allocation, appraisal and conduct
• Efficient set up and management of office systems, procedures and databases
• Draft and deal with complex correspondence and issues
• Events management, organisation and co-ordination
• Attend meetings, produce accurate records/notes of actions, follow up as appropriate

TRAINING (including continuous professional development)

• Evidence of ongoing training and continuing professional development
• Commitment to undertake job-related training
• Commitment to participation in appraisal and development review process
• Commitment to staff development

KNOWLEDGE

• Impact and use of digital and IT applications, including Microsoft Office and Salesforce
• Knowledge and understanding of trade unions and work of the public sector
• Project management/project activity
• Understanding of the application of GDPR

SKILLS

• Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
• Ability to identify, research, analyse and present evidence, including statistics
• Ability to manage team to ensure efficient running of the work of the department/unit
• Ability to identify and set priorities
• Deal with confidential and sensitive information
• Operational decision making (within defined parameters)

OTHER

• Commitment to the application of Equal Opportunities policies and practices at work
• Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
• Flexible approach to work and willing to work outside of normal office hours and location on occasions

Personal Independence Coordinator Team Leader Salary £31,489 Full Time 35 hours per week

Do you want a job that makes a positive difference in people’s lives?

Age UK Croydon’s very successful PIC service for older people in Croydon is recruiting for a new Personal Independence Coordinator Team Leader.

PICs work alongside health and care professionals, adopting a multidisciplinary approach to working with people who have long term health and social care needs. The PICs provide critical links between formal health and social care services and the wider community support networks.

If you are passionate about making a difference to the lives of people in the community, and those who care for them and want to contribute to an organisation which is continuously striving to improve, then we would love to hear from you.

We are committed to providing a flexible and productive working environment for all employees. Evolving technology and communication platforms enable employees to work in new and different ways, where we can meet our stakeholder needs and continue to deliver against our charitable objectives. We recognise the importance of supporting employees to have greater personal choice and maintain a healthier work/life balance.

Full training will be provided; the important qualities we are looking for are:

 Excellent communication and listening skills

 A positive attitude and the ability to problem solve

 A cheerful, friendly and outgoing personality

 The ability to work flexibly, alone and as part of a team

Closing date for applications: 9am Wednesday 12th November

Interview Dates: Tuesday 18th November 2025

Barnardo's is seeking an experienced and collaborative leader to join our Fundraising & Marketing Directorate as Interim Head of Individual Giving. This is a pivotal senior management role, responsible for leading a team delivering a supporter and data focused fundraising programme, inspiring the public to donate, do more and build loyalty through authentic and compelling communications aligned to Barnardo's strategy. It is a critical income stream—raising over £13 million annually.

About the Role 

As Head of Individual Giving, you will lead a high-performing team of fundraising specialists across regular giving, cash, raffle, lottery, and legacy marketing. You will support in the development of the long term growth plan, work in inter disciplinary teams on campaign development and delivery supporting your team in this new way of working and be responsible for executing the plan so that it drives growth in acquisition, retention, and lifetime value of supporters. 

You will play a key role in the Fundraising & Marketing Leadership Team, contributing to the development of the charity's overarching fundraising & marketing strategic plan and embedding a culture that strives for excellence, focuses on continual improvement, and delivers in collaboration with others. 

This is a role for a experience professional who can translate insight into action, lead complex programmes with agility, and inspire teams to deliver outstanding results. 

Key Responsibilities 

• Strategic Leadership: Support the development of a Fundraising & Marketing growth plan and deliver a multi-year Individual Giving programme that supports sustainable income growth and deepens supporter engagement. 

• Programme Oversight: Lead the planning, delivery, and optimisation of multi-channel fundraising campaigns, ensuring they are data-driven, audience-centric, and aligned with Barnardo's brand values. 

• Financial Stewardship: Manage a multi-million-pound income and expenditure budget, with responsibility for forecasting, contingency planning, and risk mitigation. 

• Cross-Organisational Collaboration: Work closely with colleagues across Digital, Brand & Marketing, Supporter Care, Services and Compliance, Supporter Data & Insight, Communications and Children's Services to deliver integrated campaigns and a seamless supporter experience. 

• Insight led continual improvement: Embed a culture of test-and-learn, using market intelligence, segmentation, and performance data to inform strategic decisions and drive continuous improvement. 

• Leadership & People Development: Lead and develop a large team of direct and indirect reports, fostering a high-performance culture and supporting professional growth. 

About You 

You are a senior fundraising professional with: 

• A proven track record in strategic planning and delivery within a large, complex organisation. 

• Extensive experience in direct marketing and individual giving, with demonstrable success in income growth and supporter engagement. 

• Strong financial acumen and experience managing substantial budgets. 

• Excellent leadership, communication, and stakeholder management skills. 

• A collaborative mindset and the ability to influence at all levels. 

• A commitment to Barnardo's values and a passion for making a difference in the lives of children and young people. 

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible. 

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values.  We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people. 

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay. 

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours.  More details on Barnardo's pay framework can be found upon application. 

Role Purpose
This is a key role to oversee RDA UK’s approach to safeguarding, supporting senior management and working with external partners. This is crucial to maintain good practice, resources, quality and support to RDA Groups which includes driving RDA safeguarding training.
In addition, this role will include support and administration for the Membership Services Team, as detailed below

Specific Responsibilities
1. To ensure RDA UK has effective safeguarding practices:

• develop and deliver the action plan and ongoing objectives from the British Equestrian Federation (BEF) audit/ Framework Plan and RDA Safeguarding Action Plan

• continuous review of all safeguarding materials and resources, to ensure RDA UK’s Safeguarding policy and statutory obligations and expectations are met, including relevant actions following BEF Safeguarding Action Team (SAT) meetings

• manage requests for guidance from the RDA UK network, including concerns raised and reporting

• provide safeguarding case management, collaborating with the Membership Services Manager.

• work in collaboration with the RDA UK Designated Safeguarding Lead and other relevant RDA UK staff and volunteers to plan, deliver and review projects that improve outcomes for children and adults at risk, within the RDA UK network

• provide advice to the RDA UK team and working groups on safeguarding best practice, policies and requirements, including specific projects or events

• deal promptly with enquiries from RDA Groups concerning policies, procedures and training requirements and respond to feedback received

• maintain the safeguarding content on the ‘MyRDA’ website, ensuring it is current, clear and relevant

• provide guidance to RDA Groups signposting them to resources for disclosure checks

• develop and maintain safeguarding training materials, and coordinate the delivery of regular accredited courses and workshops (both tutor led and e-learning), in conjunction with RDA UK Trainers and relevant external bodies

• developing, maintaining and administering Safeguarding courses and materials

• support the Designated Safeguarding Lead to compile reports for the RDA UK Board, including case management data and analysis, updates and recommendations

• act as the Safeguarding Officer at the RDA National Training Centre, the RDA National Championships and other key events

2. To provide administrative support to the Membership Services Team as required.

General
a) To undertake such other duties as the line manager shall from time to time determine

b) To be flexible in working from other offices in the UK as required for the effective delivery of the role

c) To demonstrate the values and cultural aspirations of RDA in all work

d) To ensure due consideration is always given to our charitable aims and objectives and that this is demonstrated in all activities

e) To attend and service the National Championships, providing support leading up to the event as requested, as well as supporting the event itself

We welcome people of all ages and abilities, including those with physical and learning disabilities, sensory impairments, long-term health conditions, and neurodiversity. 

Vision: Home-Start believes every parent should have the support they need to give their children the best possible start in life. Main purpose of job: To support Home-Start Southwark’s administrative and operations functions, enabling us to provide the best possible support to families with children under 5 in Southwark and Lewisham. 

Our ambition is to continue to develop outstanding services that meet the needs of our community; if you want to be part of our future, we would love to meet you to discuss this further.

Whether assisting students and residents on a daily basis, supporting weekend residentials, conferences and events, or working with the team which delivers our annual Foundation Celebration, this role is at the heart of providing a welcoming campus environment.

The Campus Accommodation and Hospitality Manager will lead a team of reception and housekeeping staff to deliver and administer a full range of campus services. As well as providing an efficient and welcoming reception service, this includes the management of meeting rooms, accommodation booking, achieving and maintaining high standards of housekeeping, and overseeing contracted catering and refreshment services. The postholder will be part of a committed staff team, giving and receiving support to deliver the operational needs of the Foundation in a way which reflects our ethos of hospitality, care and community. 

This is a full-time role, with some evening and weekend work during weekend residentials and other events. The postholder will also participate in an out-of-hours on-call rota.

Key responsibilities

1. To manage the delivery of accommodation and hospitality operations.

• Foster a welcoming and inclusive atmosphere for students, staff, and visitors from diverse backgrounds and denominations.
• Oversee the day-to-day running of hospitality services including accommodation, catering and menus, and support for conferences and events.
• Represent the staff team on hospitality matters at the Foundation’s residents’ and community forum meetings
• Maintain high standards of cleanliness, presentation, and service across all facilities
• Liaise with Facilities Manager regarding maintenance needs arising in meeting rooms and accommodation 

2. To manage a team of hospitality staff.

• Draw up duty rotas for the Hospitality team based on varying operational need.
• Provide ongoing support, training, and development for team members.
• Carry out line management responsibilities in line with the Foundation’s HR policies and procedures

3. To manage the delivery of events and conferences.

• Generate quotes for events and conferences in consultation with internal and external organisers
• Support marketing for events, conferences, and other campus activities
• Oversee the Hospitality team to ensure effective administration for the smooth delivery of hospitality for teaching, residentials, events and conferences.
• Oversee room bookings, check-ins/outs, ensuring smooth turnaround of all accommodations between occupancy.

4. Procurement

• Manage procurement for hospitality goods and services in consultation with the Management Accountant and the Director of Operations.
• Monitor costs and implement efficiencies while maintaining quality.

This is one of two District Property Secretary roles in North West England Methodist District, who will be the first point of contact on all matters relating to property. Using their knowledge of land and buildings, and their use and maintenance, in addition to knowledge of governance in the Methodist church context, the postholders will ensure a coherent and holistic approach to property across the District. 

Key Responsibilities 

Provide advice to churches and circuits on property-related matters

Work with colleagues, including ministers and lay members of the circuits and churches within the District, to maximise utilisation of property and land across the District for mission and income generation, in line with Connexional property strategy

- Support with selling properties

- Collaborate with colleagues on seeking alternative opportunities for mission or income generation

- Provide guidance on potential grant opportunities

Provide support with the instruction of professional advisors and contractors and liaise with surveyors as necessary

Provide advice and support to ensure projects are delivered effectively and in compliance with relevant standards and legislation

Support the management of the consents process

- Advise the consent giving body of the District regarding property projects and the feasibility of District grants

- Provide support on the use of the online consents system

- Oversee the submission of annual returns

Provide oversight of quinquennial inspections

- Ensure inspections are undertaken in a timely manner

- Ensure action points are followed up

- Collate copies of returns

To assist in the development and continual review of the District Development Plan for property

Ensure work is in line with the requirements of relevant bodies and legislation

- The Methodist Standing Orders and Connexional Team (including as a member of the Connexional Property Group)

- Maintain the District relationship with TMCP and action any correspondence as required

Report at District Policy Committee/Synod as required   

NWED covers the geographical areas of Cumbria, Lancashire, Greater Manchester, Merseyside, and parts of Cheshire and Derbyshire. 

Salary: £38,000 - £42,000

Hours: 35hrs per week, including some evening and weekend working

Location: Home-based, with some travelling required

Responsible to: District Secretary: Administration Compliance

Terms and Conditions

33 days (231hrs) annual leave entitlement per year, including public holidays.

There is a contributory pension scheme to which eligible lay employees will be auto-enrolled. Lay employees who do not meet the auto-enrolment criteria are eligible to join the scheme subject to certain provisions.

Appointment will be subject to a satisfactory Enhanced Disclosure & Barring Service (DBS) disclosure.

Appointment will be subject to satisfactory references.

Appointment will be subject to the satisfactory completion of up to three-month probationary period.

Opportunities for study and for training.

The North West England District is committed to safeguarding, safer recruitment, inclusion and equality, and promoting the welfare of the communities served. As such, the successful candidate will be subject to safer recruitment pre-employment checks and be required to complete relevant training in the course of their probationary period.

Title:Corporate Fundraising Manager

Reporting To: Senior Corporate Partnerships Manager 

Location: Hybrid, working from home and our office based in West London

Salary: £30,000 - £33,000 per annum

Hours of Work: 40 hours per week, inclusive of a daily 1 hour paid lunch break

Contract: Permanent

Benefits:

• 25 days annual leave per year, plus public holidays;
• Company electronic devices;
• Enhanced salary sacrifice pension scheme;
• Private health insurance after completion of probation;
• Eligibility for a Blue Light discount card

Closing Date: 31st October 2025. We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.

Job Summary 

Working with the Senior Corporate Partnership Manager, this role supports high-value corporate partnerships through engagement, stewardship, and identifying new opportunities aligned with the charity’s goals. This newly established role in the income team reflects the growth of MHI’s partnerships and offers an exciting opportunity for an ambitious corporate fundraiser with a passion for digital mental health. MHI is at a pivotal point in its development, having experienced significant growth since launching in 2017. Over the past 18 months, a primary focus has been on cultivating several major partners to support our core services (Shout and The Mix) and the development of three new digital mental health products. We are now looking to focus on these key partners, while expanding our portfolio of new opportunities. 

Key Responsibilities

• Support with high value corporate partnerships, including the delivery of employee engagement activities and communications, fundraising events and challenges
• Manage a portfolio of corporate partnerships, delivering first class stewardship and identifying and maximising opportunities for wider engagement
• Support the Senior Corporate Partnerships Manager to steward and engage partners and prospects, including thought leadership, communications, events, volunteering and fundraising activities
• Support with business development, utilising Salesforce, Pearlfinders and LinkedIn to identify and track opportunities
• Support the Senior Corporate Partnership Manager to create proposals, offers and presentations for new and existing partners
• Manage team administration, including merchandise orders
• Build excellent stakeholder relationships, keeping key contacts updated and ensuring partnership renewals
• Work with Commissioned Partnerships and Trust and Foundations colleagues to identify cross and upsell opportunities
• Work with the Public Fundraising team to promote challenge events and identify opportunities for our corporate partners
• Collaborate with internal teams - including Public Fundraising, Commissioned Partnerships, Trusts and Foundations, Data Insights, Clinical, Marketing, Volunteer, and Finance - to coordinate engagement, insights, assets, and timely communications.
• Build relationships with new potential corporate prospects for 2025 to 2028 income opportunities.
• Build relationships with counterparts of other third sector charitable organisations who MHI may work closely with for partnership opportunities.
• To take personal responsibility for keeping up to date with and contributing to the development of best practice in ways of working
• Commitment to high standards of service delivery and customer care
• At all times to carry out the responsibilities of the post in a manner consistent with promoting equalities and diversity, and which demonstrates respect for all.
• To actively participate in regular team meetings, contributing to strategy, discussions and decisions which will be beneficial to the MHI activities.
• Willingness to work flexibly in approach to work and/or work time requirements.
• A commitment to personal development around working requirements which will include attending training courses.

Person Specification

Essential

• 3+ years working with corporate partners, including building at least one new large corporate partnership
• 3+ years experience of working on community fundraising projects with the charity or through a corporate partner
• Experience of being highly organised, managing multifaceted partnerships in a charity setting, covering multiple projects and teams, and including reporting.
• Excellent verbal and written communication skills, with the ability to communicate with varying audiences, including corporate partners
• A strong interest in mental health and in data and technology, and an understanding of corporate partnership opportunities for the sector

Desirable

• Experience of using Salesforce or equivalent CRM.
• Experience of both face to face and virtual stakeholder meetings with high value corporate funders
• Experience of building employee and/or community fundraising events and opportunities

This role is subject to eligibility to work in the UK, plus satisfactory background and reference checks. 

We understand that AI is increasingly part of everyday life, and you might choose to use it when putting together your application. While AI can be a helpful tool, we ask that anything you submit reflects your own skills, experiences, and perspective. We value authenticity and integrity, and we want to see what you uniquely bring to our team and why our mission resonates with you personally. 

Chief Executive Officer - The Brain Charity

Location: Liverpool-based - occasional travel across Merseyside and the UK

Salary: circa £65,000 (+ 10% company pension on successful completion of probation)

Contract: permanent, full-time

Are you ready to lead a values-driven charity that supports people affected by neurological conditions and their families across Merseyside and nationally?

The Brain Charity is a Liverpool-based national charity supporting adults, children and their families affected by any of more than 600 neurological and related conditions. Since our roots in Merseyside community neurology (1992) we have grown a centre-based offer, hospital liaison roles and a national information, training and support service - from practical welfare and legal advice, counselling and rehabilitation (Neuro Gym) to peer connection via The Brain Food Café and employer/school training. We put lived experience, co-production and neuro-inclusive practice at the heart of everything we do.

As our next Chief Executive, you will:

• Strategic leadership: Develop and deliver a 5-year strategy and an operational plan with clear priorities that secures the charity’s long-term impact and sustainable growth.
• Values leadership: Model and embed the charity’s person-centred, inclusive and co-productive values across services and culture.
• Growth & income diversification: Lead development of diverse income streams - fundraising, legacies and commercial activity - to strengthen financial resilience.
• Partnerships & advocacy: Strengthen senior relationships with NHS partners, local authorities, commissioners and wider stakeholders; amplify the charity’s voice in neuro-health and community settings.
• Service quality & impact: Embed rigorous outcome measurement, quality assurance and contract compliance so our impact drives commissioning and service development.
• People leadership: Stabilise staff morale, lead and develop a high-performing Senior Leadership Team, and promote wellbeing and inclusive working practices.
• Governance & financial stewardship: Provide timely, high-quality reporting to the Board; oversee budgeting, forecasting and risk management to safeguard financial sustainability.

Who you are:

• An experienced Chief Executive or senior director with a minimum of three years’ experience at CEO or equivalent level.
• Proven track record of winning and managing commissioned contracts and delivering against local authority or health contracts.
• Skilled at building strategic partnerships and commanding credibility with senior stakeholders across health, local government and the voluntary sector.
• Confident at leading turnaround and financial sustainability work - experienced in budgeting, forecasting and making difficult decisions when needed.
• A values-led, collaborative leader with high emotional intelligence, resilience and a commitment to co-production and inclusion.

Why The Brain Charity?

• Lead a respected, person-centred organisation with a unique, wide-ranging offer across advice, emotional support, rehabilitation, social connection and national training.
• A high-impact role where you can stabilise the organisation, professionalise fundraising and scale services strategically.
• Liverpool-based centre with hybrid working and national reach - a chance to influence neuro-health practice and commissioning across the UK.

Please see the attached Recruitment Brief with details on how to apply.

Closing date for applications: 9am, Monday 10th November 2025

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

This is an exciting brand-new position within our growing Public Fundraising team supporting on our Individual Giving, Community Fundraising and Sports & Challenges programme. NB. We do not expect you to have experience in all three areas (Individual Giving, Community Fundraising and Sports & Challenges).

This role will contribute to the delivery of our Public Fundraising activity, helping to maximise income and create a great supporter experience for both new and existing supporters.

You’ll project manage fundraising activities and supporter journeys from start to finish, delivering them on time and in line with annual plans and budget. You will analyse and evaluate activity so that we can inform future plans and support the annual planning of the team’s activity.

You’ll have strong relationship-building skills and the ability to communicate effectively with our supporters across a range of channels, including mail, e-mail, telephone and face-to-face. You will also be able to work collaboratively with the Communications, Corporate, and Digital Engagement teams on a variety of projects.

This is an exciting opportunity for someone looking to progress in their fundraising career or wanting to bring their experience and transferable skills into the charity sector.

Please apply directly via CharityJob including an up-to-date CV and a personalised cover letter (of no more than two A4 pages) detailing your suitability for the role as per the job description and person specification.

Who are we?

St Andrew’s Hospice is a registered charity providing specialist palliative care for patients with life-limiting conditions, which require complex symptom management, and/or end-of-life care. It is Lanarkshire's specialist hospice and provides multidisciplinary support for patients, their families and carers. The service is provided completely free of charge for the adult population of North and South Lanarkshire and is open to all without distinction of race, gender or creed.

The Hospice values represent our core beliefs and act as our guiding principles at the very heart of all that we do. Our values are; Human Dignity, Compassion, Justice, Advocacy and Quality.

What is the role?

Would you like to make a difference for patients with life limiting illnesses and their families? An exciting opportunity has arisen for an enterprising and enthusiastic person to join our Community & Events Fundraising Team. Are you someone who has a track-record of generating income, an engaging personality with a passion for fundraising? If so, we would love to hear from you! 

The post holder will have responsibility for arranging and maximising income from fundraising events to meet budget requirements, community fundraising/third party activities, challenge events, as well as initiating and growing new supporter relationships. 

The role will also involve meeting supporters, attending cheque presentations and delivering talks to various community groups and organisations, to further promote the work of the Hospice and seek to engage and inspire new donors. 

What we expect of you?

· Experience in fundraising, events or sales

· Experience in co-ordinating events, meeting and exceeding income targets (four figures and above)

· Relish the challenge of maximising income to provide care for people in the communities we serve

· It is important that you have well developed customer services skills

· The ability to creatively recruit supporters

What you can expect from us?

We recognise that to continue to provide excellent care and services to patients and families, we need an amazing team around us.  In order to attract, retain and reward our people, our benefits include:  

· A warm and supportive working environment

· Competitive Salaries

· Unsocial Hours Payments (where relevant to role)

· Generous Annual Leave Entitlement

· Induction Programme

· Employee Assistance Programme

· Counselling Services

· Occupational Health

· Contributory Pension Scheme

· Flexible Working Practices

· Ongoing Learning & development opportunities

· NHS Staff Benefits Scheme

Closing Date: 11 November 2025
Interviews:  Week commencing 17 November 2025
Location: Hybrid working with multi-site working
across both Hospice sites, Selly Park and Erdington
Hours:  37.5 hours per week
Salary:  £37,627 - £41,363 per annum
DBS Requirement:  Basic Check

Are you a visionary events professional who thrives on creativity, connection, and community? Do you want your work to make a real difference in people’s lives?

Birmingham Hospice is seeking an Events Manager to lead our talented team in delivering unforgettable experiences that raise vital funds and celebrate the compassionate care we provide across Birmingham.

At Birmingham Hospice, we’re united by a powerful mission:
To ensure everyone in our community can access the care of their choice at the end of life.

We’re a values-driven charity where people come first – whether it’s our patients, supporters, or colleagues. With exciting growth plans ahead, now is the perfect time to join us and shape the future of fundraising events in a role that blends purpose with professional development.

About the Role

As Events Manager, you’ll be at the heart of our fundraising strategy – leading a passionate team to deliver a diverse and engaging calendar of events that:

· Captivate our community

· Raise essential income

· Elevate our public profile

From flagship fundraising events to bespoke challenge experiences, you’ll bring innovation and strategic thinking to every project. You’ll work closely with the Senior Fundraising Project Manager to grow our events portfolio and explore new opportunities for income generation and supporter engagement.

What you will bring:

We’re looking for someone who is:

· Experienced in managing successful fundraising or mass participation events

· Driven by targets and thrives on exceeding expectations

· Inspirational in leading and motivating teams

· Creative in developing new ideas and opportunities

· Skilled in stakeholder engagement and relationship building

Why Birmingham Hospice?

· Be part of a supportive, inclusive values-driven, charity where your ideas are valued

· Enjoy a generous benefit package

· Make a real difference in people’s lives

To find out more about this exciting opportunity, please visit the jobs portal on our website.

A UK driver’s licence, business insurance cover, and access to a car for work purposes is essential to this role.

Apply now and lead events that truly matter.

The hospice is committed to developing a dynamic and diverse team, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim. We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters.

We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.

In this pivotal role, you’ll be the central source of safeguarding expertise - advising senior leaders, shaping strategy, and ensuring best practice is embedded throughout our services. You’ll lead on strategy, practice, training, data analysis, and multi-agency collaboration, all while promoting a culture of empowerment, co-production, and service user voice.

What we’re looking for:
• Extensive safeguarding experience with children and/or vulnerable adults
• A relevant health/social care qualification (e.g. Social Work Degree)
• Strategic thinker with strong leadership, communication, and analytical skills
• Commitment to social justice and the Christian values of the YMCA

Why join us?
You’ll be part of a forward-thinking team making a real difference in the lives of vulnerable individuals. We offer flexible working, professional development, and this role provides the opportunity to shape safeguarding practice at every level.

Location: Minimum 3 days in our central hub, (currently Hatfield moving to Watford in April’26), with the ability to work flexibly across Herts, Beds, Bucks & beyond. There may be some occasional evening meetings as part of the role.

We look forward to receiving your application and learning more about how your skills, experience, and passion align with this role. Joining our team means contributing to meaningful work that makes a real difference — and we can’t wait to hear from you!

Important: We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

As some of our roles involve working with vulnerable members of society, this position may require a Basic or Enhanced Criminal Disclosure, which will be conducted once a conditional offer is made

Previous Applications: We welcome applications from all qualified candidates. However, if you have applied for a similar role within the last 6 months and were not successful, please consider whether your experience has developed further before reapplying

Accessibility & Adjustments: We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process.

At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.

The Highlands and Islands Students’ Association (HISA) is the democratic voice for student across the University of the Highlands and Islands (UHI), representing learners at every level of study—from further education and apprenticeships through to undergraduate and postgraduate programmes. Our representation spans the full breadth of the UHI partnership, working closely with ten Academic Partners to ensure students are supported, included, and empowered wherever
and however they study.

The role of the Chief Executive Officer is to provide strategic support to the student officers within our student-led organisation, and to provide support and leadership to the senior leadership team and our Board of Trustees.

The post-holder is required to provide an interface between the Trustee Board and the leadership team, and between other key decision-making bodies within the Students’ Association, converting policy and strategy into action.

Our CEO will be a source of continuity within the Students’ Association, providing vision and expertise to drive the Association forward towards organisational goals whilst ensuring that the Association is structured to facilitate Student Officers’ work towards organisational objectives.
As a key contact and partner with UHI stakeholders, the CEO is required to work towards aligning the Students’ Associations' progression into the UHI’s strategy. The CEO should also ensure that all aspects of organisational risk are identified, monitored and managed.

Primary Responsibilities

1. Strategic Leadership
2. Senior Leadership Team (SLT) Management
3. Operational Management 
4. Student Leadership and Governance
 

Please download the Recruitment Pack to see the full Job Description & Person Specification