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London Support Programme - Prison Caseworker

Location: This programme is currently delivered at HMP Downview and HMP High Down. Future delivery is anticipated at HMP Standford Hill, HMP Ford, and/or HMP Coldingley. Administrative tasks may be carried out remotely from home, or from our London office, near Vauxhall.

Contract: 12 months, with the possibility of a permanent position thereafter, subject to funding availability

Hours: Part time, 28 hours over 4 days

Salary: £32,000 FTE (pro-rated)

Reporting to: Head of Service Delivery

• Our purpose: We support people on long prison sentences to take their next steps in life so they benefit, their families benefit and the wider community benefits too.

• Our vision: A future where everyone can achieve their potential within and beyond prison.

• Our mission: Specialising in the unique needs of people on long sentences, we provide tailored practical and financial support to help people find belonging, move into work or training, and reach their personal goals.

• Our values: Knowledge & evidence, Listening & learning, Performance & impact, Partnership & connection, Challenge & innovation, Person centred & fair

Role summary

The London Support Programme (LSP) is a pilot service delivered by the Hardman Trust, providing pre- and post-release support to people on long sentences who are returning to London. This first year of delivery has enabled us to begin offering support, and we are now refining the programme for its next stage.

We are recruiting two part-time, Prison Caseworkers to deliver frontline support, ensuring that people serving long sentences continue to receive consistent, personalised help in preparing for release and rebuilding their lives.

As a Prison Caseworker, you will provide one-to-one, person-centred support focused on wellbeing, confidence-building, and preparation for life after release.
You will support people to set meaningful goals, connect with services, and problem-solve challenges along the way.

The role involves building trusting relationships, promoting the programme across the prison, keeping accurate records, and contributing to the continued development of this pilot into a sustainable, long-term service.

You will be managed and supported by the Head of Service Delivery.

Core responsibilities

• One-to-one support delivery – Provide tailored support to people in prison signed up to the LSP, including initial support planning, goal-setting, problem-solving and referrals to both internal (e.g. Grants, Research Volunteers, Penfriends) and external services.

• Remote support – Provide light-touch support to LSP participants released from prison, during their initial weeks of resettlement, using telephone/video calls, and email to check in, offer guidance, and help address early challenges.

• Service promotion – Actively promote the LSP within pilot and potential partner prisons to increase sign-ups and engagement.

• Administration – Keep accurate, timely records of support activities and outcomes using Salesforce and NOMIS systems.

• Service development – Support the Head of Service Delivery by contributing learning and feedback from frontline delivery, to inform the ongoing refinement of the programme model and resources.

• Collaboration & team contribution - Work closely with colleagues to promote products and services, gather and analyse user feedback, and ensure continuous improvement. Contribute to organisational reporting, monitoring, and evaluation.

• General - Participate in regular one-to-ones, contributing to the identification of objectives and professional development goals. Work in line with the Hardman Trust’s values, actively contributing to a culture of learning, reflection, team work and development, ensuring quality in your work. Undertake other duties and responsibilities commensurate with the role, as may be reasonably required by the Hardman Trust.

Person specification
Essential:

• Commitment to the values, vision, and mission of the Hardman Trust.

• Experience of working within prisons.

• Ability to build rapport and trusting relationships with a diverse range of people

• Experience using case management systems, such as NOMIS and Salesforce.

• Experience responding to safeguarding concerns and lone working within prisons and in the community (e.g. ACCT documents, Mercury Intelligence Reporting, organisational safeguarding procedures).

• Excellent organisational skills – The ability to work independently, prioritise tasks, and manage time effectively within a part-time lone-working role.

• A motivated problem-solver with a common-sense, can-do attitude who relishes working with a diverse range of people

• The right to work in the UK.

Desirable:

• Experience of working with people on long sentences

• Prison vetted and holds current security clearance

• Understanding of the challenges faced by people on release from prison

• Knowledge of London-based support services relevant to resettlement.

What we offer

• Monthly wellbeing supervision

• Travel expenses paid

• Opportunities to collaborate with colleagues at team away days

• 28 days of annual leave, and bank holidays (pro-rata)

• Birthday day off in addition to annual leave

• Eye test cost reimbursed up to £25

• Learning and development annual training budget £500

• Standard pension contribution

• A supportive, values-driven culture where your contribution makes a difference.

This JD will be subject to periodic review in consultation with the job holder.

Please apply via Charity Job
 

Main purpose of post
This is a key support role to the Marketing Manager and Campaigns Manager,
having primary responsibility for the charity’s graphic design work.
Our marketing team raises awareness of our services and grant-giving to
potential beneficiaries and the wider community, support our fundraising
campaigns, and generally promotes Weston Park Cancer Charity throughout
South Yorkshire and beyond.
This is a key role to bring our stories and campaigns to life. You’ll play a key role
in visually communicating our message, developing design assets for both
print and digital platforms, and helping us maintain a strong and consistent
visual identity.

Key Responsibilities
Design and Brand
 Create visual assets for online and offline use, including brochures, reports,
social media graphics, infographics, posters, and fundraising materials.
 Ensure all designs are aligned with our brand guidelines and tone of voice.
 Respond to, discuss and meet design briefs, provided by the Marketing
team.
Digital Media Support
 Design social media templates and email campaign visuals.
 Support in producing visuals for our website and e-newsletters.

Campaign and Event Materials
 Develop design concepts for campaigns and charity events.
 Produce signage, presentations, and promotional materials for fundraising
and awareness activities.

Collaborative Working
 Work closely with a range of colleagues across the marketing, fundraising
team, and service teams.
 Liaise with printers and external suppliers as needed.

Asset Management
 Maintain a well-organised library of design files and templates.

Who you are
We are seeking a highly motivated individual who shares our values to join Weston
Park Cancer Charity’s busy charity team. Our Graphic Designer will play a vital part of
our support team and help us to deliver our vision: a better life for those living with,
and beyond, cancer in our region. If you are interested in progressing your career
within an organisation which makes a real difference to the lives of thousands of
people, we’d love to hear from you.

About you:
 Creative and Versatile Designer – Experienced in producing high-quality print
and digital assets, from social media graphics to event materials and impact
reports.

 Brand Guardian – Skilled in maintaining and evolving brand identity across all
platforms, ensuring consistent and impactful visual communication.
 Collaborative Team Player – Works closely with fundraising, services, grantgiving
and communications, and program teams to bring campaigns and
messages to life visually.
 Technically Proficient – Expert in relevant creative software, with knowledge of
accessibility, print production, and digital best practices.
 Purpose-Driven and Detail-Oriented – Passionate about using design to
support meaningful causes, with a keen eye for layout, typography, and
storytelling.

How to apply
Closing date: Sunday 14th September @11.59pm
Interview date: Monday 29th September
Application format: Please send a CV and covering note demonstrating that you
have read the job description / person specification and how
you meet the essential and (where relevant) desirable criteria
for this role. This can include skills, training, membership of
professional bodies and experience. The covering note will
form a key part of the recruitment process and you should
demonstrate your suitability for the role in no more than one
page.
Weston Park Cancer Charity is committed to promoting
equality of opportunity and values diversity of culture among
our staff. All applications are anonymised as part of the
selection process, so please do not forward any documents in
PDF format.

Main purpose of post
This is a senior role within the Fundraising team, responsible for driving forward
Weston Park Cancer Charity’s income generation strategy across key fundraising
channels, particularly within community fundraising, donor development, and
community partnerships. Working with the Head of Fundraising and community
fundraising team, you will lead the design and delivery of an ambitious and
creative community fundraising programme.
You will be responsible for managing a small, dedicated team of three, ensuring
high performance, innovation, and supporter-focused approaches that help us
grow our impact across the region.
This role combines strategic planning with hands-on delivery, ensuring that we
meet community income generation plans to achieve and exceed annual targets
currently c. £800k per annum.

Key Responsibilities
Fundraising:
 Lead and deliver an ambitious and creative community fundraising
programme, identifying new opportunities to engage individuals, groups,
schools, faith groups, sports clubs, volunteer fundraisers, and community
organisations.
 Maintain, develop and deliver a calendar of high-impact community
campaigns such as Time for Tea, that inspire participation, raise awareness of
the charity’s work, and generate sustainable income.
 Use insights and audience data to create tailored supporter journeys that
build long-term relationships, encourage repeat fundraising, and deepen
engagement.
 Harness audience data and insight to expand our fundraising reach,
increasing income in underserved areas of the region.
 Represent the charity at community events, delivering public talks,
stewarding key supporters, and raising awareness of WPCC’s work across
our region.
 Oversee the delivery of income and engagement targets, measuring impact,
evaluating outcomes, and embedding continuous improvement across all
community fundraising activity

Monitoring & Reporting
 Manage community fundraising income and expenditure budgets, ensuring
strong ROI and cost-effectiveness.
 Produce regular reports for senior leadership on performance, trends, and
forecasts.
 Ensure data is accurately recorded, monitored, and used to inform decisionmaking.

Team Management and Development
 Line manage and inspire team members.

 Provide support and guidance to the wider community and fundraising
team where appropriate.
 Set clear objectives, monitor performance and provide coaching and
development support.
 Foster a collaborative, motivated and high performing team culture.
 Uphold the commitment of the organisation to equality and diversity

Operational Delivery and Collaboration
 Ensure all community fundraising activities comply with legal, regulatory
and ethical standards (including Fundraising Regulator’s Code of Practice,
GDPR and charity law).
 Maintain high-quality supporter stewardship, using tools such as Raiser’s
Edge to monitor activity, analyse trends and report on outcomes.
 Take all reasonable steps to manage and promote a safe and healthy
working environment
 Work closely with the Cancer Support, Marketing, finance and Volunteer
teams to ensure joined-up messaging, delivery, and supporter experience.

Who you are
___________________________________________________
We are seeking an experienced and proactive Senior Fundraising Manager who
shares our values to join Weston Park Cancer Charity’s busy charity team. Your role
will play a vital part of our Fundraising team and help us to deliver our vision: a better
life for those living with, and beyond, cancer in our region. You will lead on the
development of an effective community fundraising strategy, to drive forward the
charity’s ambitious plans for change and growth in line with the 3 year strategy.
About you:
 Values-led fundraiser – Ability to develop and drive impactful fundraising
strategies that grow and diversify community income streams.
 Strong People Management – Proven experience in leading, motivating, and
developing high-performing teams.
 Exceptional Relationship Building – Skilled at engaging a wide range of
supporters, volunteers, and local partners with authenticity and empathy.
 Results-Oriented – Track record of meeting or exceeding income targets
through innovative and supporter-focused campaigns.
 Passion for Purpose – Deep commitment to improving the lives of people
affected by cancer, with a strong understanding of community fundraising’s
role in that mission.

Closing date: Sunday 14th September @ 11.59pm
1st Interview Date: Wednesday 24th September
2nd Interview Date: Tuesday 30th September
Application format: Please send a CV and covering letter demonstrating that you
have read the job description / person specification and how
you meet the essential and (where relevant) desirable criteria
for this role. This can include skills, training, membership of
professional bodies and experience. The covering letter will
form a key part of the recruitment process and you should
demonstrate your suitability for the role in no more than two
pages.
Weston Park Cancer Charity is committed to promoting
equality of opportunity and values diversity of culture among
our staff. All applications are anonymised as part of the
selection process,

Main purpose of post
To provide high-level, confidential administrative and strategic support to the
CEO and Deputy CEO, enabling them to focus on leadership priorities by
managing their schedule, communications, and key relationships—while also
supporting governance functions and ensuring smooth coordination with the
Board of Trustees and senior leadership team.
Co-ordinate and service all Board of Trustee meetings and committees to ensure
the charity is effectively governed. You will provide support to the Trustees as
required.

Support the Senior Leadership Team by co-ordinating and servicing meetings,
creating and monitoring action logs and administering the Risk Register.

Key Responsibilities

Executive Support:
 Provide proactive administrative and strategic support to the CEO and
Deputy CEO, including diary management, meeting coordination, and
handling correspondence.
 Manage and prioritise emails, draft communications, and assist in the
preparation of reports, presentations, and briefing documents.
 Coordinate travel, event attendance, and speaking engagements for the
CEO and Deputy CEO.

Board & Governance Support:
 Act as the key administrative support for the Board of Trustees and
Board committees, including scheduling meetings, preparing and
distributing papers, taking accurate minutes, and tracking actions.
 Maintain governance calendars, ensuring alignment with charity
reporting requirements and deadlines.
 Support the CEO and Head of Governance & Operations in ensuring
compliance with regulatory and governance obligations (e.g., Charity
Commission, Companies House).
 Facilitate effective communication between the CEO and Trustees, and
support Board induction, development and off boarding processes.
 Maintain accurate records and filing systems for confidential and
governance documentation.

Stakeholder Engagement:
 Liaise with internal and external stakeholders on behalf of the CEO in a
professional and timely manner.
 Support the planning and execution of high-profile meetings and events
involving funders, partners, and supporters.

Office and Project Support:
 Assist in the delivery and tracking of cross-organisational projects led by
the CEO.
 Coordinate Leadership meetings including preparing agendas, papers
and monitoring progress against the annual plan
 Coordinate the reporting from strategic working groups to monitor
progresses against objectives
 Coordinate and prepare assurance documents including the Risk
Register, CEO report and regulatory or compliance documents, as
required
 Provide occasional support to the senior management team, as required
 Undertake any other duties as the organisation may reasonably require.
 Attend and contribute to team meetings and 'away days' and be an
active, invested member of our team
 Able to work flexibly, including working occasional evenings.

Who you are
We are looking for a highly capable and discreet Executive Assistant to support the
CEO and Deputy CEO and who will play a key role in ensuring the smooth operation
of the charity’s governance framework. The successful candidate will provide
executive-level administrative support, coordinate the Board and Committee cycles,
and act as a central communication point between the CEO, Board members, senior
leadership team, and external stakeholders. This is an exciting and pivotal role at the
heart of a purpose-driven organisation making a real difference to the lives of
thousands of local people.
About you:
 You will be professional and discreet and feel comfortable being part of a fastpaced
charity team
 You will have excellent communication skills (both written and oral)
 Able to manage your own workload and priorities to agreed deadlines
 You will enjoy managing relationships, working in a professional manner at all
times
 Act as an ambassador for Weston Park Cancer Charity, reflecting the objectives
and values, and to always work in the best interests of the charity.
 Support and encourage harmonious internal and external working
relationships
 Make a positive contribution in delivering the charity’s strategy and raising the
profile of Weston Park Cancer Charity

How to apply
Closing date: Sunday 14th September @11.59pm
Interview date: Monday 29th September
Application format: Please send a CV and covering note demonstrating that you
have read the job description / person specification and how
you meet the essential and (where relevant) desirable criteria
for this role. This can include skills, training, membership of
professional bodies and experience. The covering note will
form a key part of the recruitment process and you should
demonstrate your suitability for the role in no more than one
page.
Weston Park Cancer Charity is committed to promoting
equality of opportunity and values diversity of culture among
our staff. All applications are anonymised as part of the
selection process, so please do not forward any documents in
PDF format.

Position: Communications and Marketing Manager   

Salary: £28,000-£30,000 pro rata, pension paid at 4% contribution (Band 3a) pro rata  

Hours: 3-4 days (.6 to .8FTE)  

Days of work: Flexible to take place between Monday and Friday, TOIL-able hours in the evening or weekends when required  

Contract Type: Permanent  

Benefits:   

• 4% employer pension contribution,   

• 6.6 weeks annual leave entitlement (25+8 Bank Holidays)  

• Enhanced sickness pay  

• Monthly independent therapeutic supervision,  

• Take your birthday off  

  Location: Flexible / Snowdrop Project Offices, Castle Green, 7 Castle Street, Sheffield, S3 8LT  

Reporting to: Head of Fundraising  

Collaborating with: Community Fundraising and Events Manager  

Direct reports: N/A   

Closing date: Monday 29th September at 5pm

Interview dates: Interviews will be conducted W/C 6th October. 

Start date: Late October/ November 2025 

Be part of something life-changing. 

At Snowdrop Project, we support survivors of modern slavery to recover from their pasts and rebuild their futures. We were the first UK charity to offer long-term, community-based support for survivors—and today, we continue to lead the way in trauma-informed care, advocacy, and reintegration.  

Now, we are looking for a dynamic, innovative and creative Communications and Marketing Manager to join our Fundraising Team, helping us grow our impact and lead our external communications and digital marketing efforts to support more survivors of modern slavery.  

About the Role 

We are seeking a proactive, engaging, relational individual with who shares our values and is driven to make a difference.    

As Communications and Marketing Manager, you will lead on crafting and delivering compelling communications that strengthen our brand, deepen supporter engagement, and drive income. With a strategic approach and a passion for storytelling, you will also oversee and support the delivery of creative, consistent and sensitive messaging internally and externally.  

The role is responsible for continuing and enhancing both public and internal communication. We are a growing charity helping to lead the way in supporting survivors of modern slavery. This role is a pivotal part of the Fundraising team and will help us to deliver our aim to empower survivors of modern slavery and exploitation.    

This role is designed for someone who enjoys cultivating and developing income through individual giving and thrives on excellent and creative communication.  

What You’ll Be Doing:   

This person will take the lead on developing and delivering the organisation’s communication and marketing, in line with our branding, mission, vision and values. This includes:   

• Lead on branding, digital presence (website, social media, newsletters), and compelling storytelling to grow awareness, engage supporters, and recruit staff/volunteers. 

• Develop and deliver campaigns, newsletters, and case studies with sensitivity, ensuring consistent brand representation and co-produced content with beneficiaries. 

• Contribute to annual fundraising strategy, create detailed communications/marketing plans with budgets and targets, and strengthen the donor journey. 

• Partner with the fundraising team to drive income through digital marketing, supporter engagement, donor retention, and data-led reporting. 

• Manage eTapestry records, supporter data, and income tracking, while recommending improvements in data management and ensuring GDPR compliance. 

We’d love to hear from you if you: 

• Have experience creating engaging and effective marketing campaigns and communications.

• Are a confident communicator and storyteller who has experience of creating impactful social media messaging.

• Are proactive, creative, and passionate about our work supporting survivors of modern slavery and exploitation 

• Share our values of compassion, empowerment and collaboration 

Why Join Us? 

• Be part of a pioneering, survivor-focused charity making a real impact 

• Work in a supportive, inclusive and values-led organization 

• Have the freedom to bring your ideas to life and take ownership of your work 

• Join a team that celebrates progress, values growth, and genuinely cares 

• Receive a number of benefits including your birthday off and monthly therapeutic sessions 

Please see the Job Description document for full details and the Person Specification 

How to apply: Click the CharityJob Apply button below. You’ll be asked to submit a CV and cover letter which details your suitability for the role (please read the instructions for completing the cover letter carefully- incomplete or irrelevant cover letters will be excluded) and answer a question about your right to work in the UK. CVs and cover letters will be screened and candidates will be shortlisted based on these.

We welcome every applicant and strive to create and promote inclusive teams. We celebrate difference and encourage everyone to join us, and to be themselves at work. 

Please note- we will not be working with recuiters for this post.

Assistant Manager – Surbiton (Part Time)

Job description and person specification

Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers:

· Can this be stopped?

· How will I live my life?

Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population.

We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people.

We are Fight for Sight: we won’t stop until we: Save Sight. Change Lives.

We have a clear ambition and have the support of well-respected and highly engaged ambassadors. We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. You’ll be part of something impactful, we’d love to hear from you.

We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.

The Assistant Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.

Responsible to

Commercial Manager

Direct reports

Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.

Working hours and contract

Permanent, part-time

21 hours, 3 days per week but flexible over a seven-day rota

Salary

£15,124 PTE,

Location

Surbiton

How to Apply

Please submit your CV and a covering letter with subject header – Assistant Manager – Surbiton (Part Time)

Your covering letter should include a supporting statement (max two pages) comprising why you think you are an ideal candidate for the role, what applicable experience you’ll bring and why you want to work for Fight for Sight? 

Closing date for applications: Rolling

Early applications are encouraged. We will be interviewing on a rolling basis; therefore, we will close the vacancy as soon as we have found the right candidate.

Important note: All applicants must have the Right to Work in the UK. Unfortunately, we do not have a sponsoring license for non-UK employees which means that if you do not have a current, valid UK working permit, please do not apply, as we will not be able to consider your application.

Role Responsibilities

Purpose of Job

· To coach, lead and manage a team of volunteers

· Drive sales performance to exceed targets, maximising cost efficiency

· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.

· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures

· To promote strong relations within the local community to enhance the profile and good name of the charity

Main Responsibilities

· To deliver shop income plan

· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success

· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution

· To develop a culture of ownership and follow up within own team and volunteers

· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house

· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans

· To role model and promote effective team communication, celebrating success and sharing best practice

· To liaise closely with the Warehouse Manager, Volunteer Manager and Commercial Manager

· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner

· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers

· Promote, monitor and act on internal and external customer feedback

· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders

· To monitor and check security of stock and debrief variances with the Commercial Manager

· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations

· To take ownership of good housekeeping for all areas of responsibility

· To accept responsibility and carry out any other task commensurate to the role

Person specification:

Skills, knowledge & experience

Sales and Profit

· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance

· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events

· Manage the team to maximise income from Gift Aid on donated products

· Ensure that all of Fight for Sight’s financial procedures are adhered to and executed in a timely fashion by the shop team

Shop Floor

· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team

· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Fight for Sight’s internal regulations regarding donated stock are adhered to

· Inspire the team to provide a great customer and donor experience, which enables Fight for Sight to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes

· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows

· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)

· Work with the Commercial Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose

· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Fight for Sight’s health and safety policies and procedures, including waste management and customer safety

Leadership – Volunteers

· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.

· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.

· Connect the volunteer team with Fight for Sight’s work and help them to understand the value of their contribution

Leadership - Paid Staff

· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.

· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.

· Connect the volunteer team with Fight for Sight’s work and help them to understand the value of their contribution.

Management - being part of Fight for Sight

· Play active part in the charity, including attending and contributing to all-staff meetings

· Play a key role in enabling the shop to represent Fight for Sight and increase the knowledge of the local community about our mission and work

· Be accountable for the integration of the shop into the local community in collaboration with the shop team

· Empower the team to respond to all appeals and fundraising opportunities.

· Adhere to and enforce Fight for Sight safeguarding policies.

Other

· Required to adhere to Fight for Sight’s mission and values

· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles

Personal qualities

· The ability to work under pressure whilst remaining calm and organised

· To be receptive to change and to act as a change agent

· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors

· To demonstrate a calm and logical approach to problem solving

· To consistently demonstrate a dedicated approach to the quality of customer service and team working.

· Comfortable working in a small team both strategically and operationally

· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.

· Able to provide positive, dynamic, tenacious and flexible leadership at all times.

· Results-driven, able to measure and quantify own outcomes.

· Adaptable to changing landscape and evolving organisation.

· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines

· Excellent verbal and written communication skills

· Highly organised with ability to plan effectively and allocate resources appropriately.

· An understanding of and commitment to London’s blind and partially sighted people.

Flexibility

The role description is a general outline of duties and responsibilities and may be amended as we grow. The post holder may be required to undertake other duties as may be reasonably required from time to time.

Employee benefits

We value our staff and volunteers and want to make sure that they are supported in their work. Other benefits we also offer are:

· A great team and a supportive culture

· Employer pension contributions matching up to 10%, and death in service cover

· Generous parental leave

· Flexible/hybrid working options

· Apprenticeships scheme, study leave and financial support for training & development

· Cycle to work scheme, eye test vouchers, and a staff loan scheme, access to an Employee Assistance Program

· An active Social Committee and staff events

Application & Interview process

See above (page 2) for How to Apply. Please note that we value the authenticity and individuality of our applicants and believe that your CV and cover letter should reflect your unique skills, experiences, and personality. Therefore, please refrain from using AI tools, including ChatGPT, to produce your application materials. Applications drafted with the assistance of AI will be automatically rejected.

Successfully shortlisted applicants will be invited to interview online via MS Teams.

Accessibility

We believe in fostering an inclusive environment where all individuals, regardless of their abilities or circumstances, feel supported and valued. If you have any accessibility requirements or specific needs that you would like us to accommodate during the application process, please let us know. If you are unfamiliar with MS Teams and would like to familiarise yourself with the platform before the interview, we are more than happy to arrange a tech run-through to ensure your comfort and confidence.

Equal opportunities, diversity & inclusion 

Don’t meet every single requirement? At Fight for Sight we are dedicated to building a diverse and inclusive workforce, so if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have.

We have an inclusive and accessible recruitment process, including any adjustments required to support people from diverse community groups.

Other information

We draw your attention to some important policies that govern the research that our charity funds. You can find these on our website.

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.

Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you.

As an Assistant Retail Manager, you will join an incredible team and support them to encourage sales, provide excellent customer service, and uphold the highest standards of stock presentation and store cleanliness. 

You will be responsible for:    

• Assisting the Retail Manager in maximising sales by maintaining high standards of display and layout, ensuring proper stock rotation, and securing realistic pricing on donated items. 

• Merchandising awareness and making sure you are keeping up to date with trends and competition. 

• Maximising Gift Aid income and oversee the proper display and administration of bought-in goods, ensuring minimal stock loss. 

• Customer engagement and leading by coaching volunteers and staff to have great conversations with every customer on" Rounding up" their purchase, making an "add donation" for our charity and signing up for our loyalty scheme.

• Engaging with the community to drive repeat custom, stock donation, volunteer recruitment and community involvement.

• Supporting the Retail Manager in recruiting and managing volunteers and ensuring all staff and volunteers are following Marie Curie procedures and guidelines. 

• In the absence of the Retail Manager, taking responsibility for the overall management and operation of the store.

Main purpose of post
As the Operations Assistant you will be supporting the Operations Manager in
delivering and maintaining effective operational function at the charity.
Including but not exclusively, Health & Safety, Premises, Facilities, Vehicle
Management, and IT Services.
This is an exciting opportunity for someone who is looking to develop their
knowledge of operations, risk management and policy writing with scope to
develop your skills whilst also contributing to a great cause.

Key Responsibilities
Operational Support
 Act as the first point of contact for premises, facilities, IT and Estates
issues across all Weston Park Cancer Charity locations.
 Assist the Operations Manager in maintaining a secure and organised
premises and facilities, which ensure colleagues, volunteers and visitors
are safe and experience a welcoming environment.
 Support the Operations Manager in the successful delivery of the Annual
Operations plan.
 Provide administrative support to the Operations Manager and take
minutes in operations-related working groups.
 Support with updating operational policies and procedures.
 Act as a Charity Data Protection Officer (DPO), alongside the Operations
Manager - following relevant training, to promote a strong GDPR culture.
 Assist in the coordination of charity vehicle fleet maintenance schedules
and provide breakdown response support.
 Assist in the control and coordination of the use of charity space and
assets, including liaising with contractors and Sheffield Teaching
Hospitals (STH) on relevant matters as required.
 Act as a designated keyholder, responsible for the opening and closing
procedure.
 Manage the operations shared email inbox.

Health & Safety
 Serve as the first point of contact for all Health & Safety matters,
including incidents and accidents, ensuring accurate recording and
reporting.
 Provide operational and administrative support on all Health & Safety
matters at our sites and external locations (including external events and
the Outreach Service, updating COSHH reports).
 Assist in the procurement, delivery and recording of mandatory staff
training needs.
 Help establish and maintain safe working practices and policies and
undertake basic risk assessments.

Workwear and equipment
 Act as the first point of contact for workwear and equipment requests;
including being responsible for issuing and returning stock, regular stock
checks and ordering stock as required.

Tech Support
 Serve as the first point of contact for general IT enquiries.
 Consult with IT consultants to ensure adherence to processes.
 Work with the Operations Manager to implement processes that
maintain the IT security score.
 Assist in the onboarding and offboarding of employees, including
software licenses, logins, and induction training.
 Serve as lead administrator for key operational software, such as Webex
phone system and Vatix Lone Worker App.

General Administrative Support & Development
 Handle general enquiries from staff, patients, and volunteers efficiently.
 Manage charity postal enquiries.
 Assist the Operations Manager with the procurement of stationery and
consumables.
 Assist the wider team with ad hoc work and undertake small projects
that support the charity's work. e.g. Events, Logistical and Tech Support.

Environmental Advocate
 Work with the Operations Manager to promote environmental
awareness and encourage the charity adopts a green approach (e.g.,
recycling, energy use, carbon footprint).
 Identify and implement actions to reduce environmental impacts, costs,
and/or increase income under the direction of the Operations Manager.

What you do
We are seeking a highly motivated individual who shares our values to join Weston
Park Cancer Charity’s busy charity team. Our Operations Assistant will play a vital
part in our team and help us to deliver our vision: a better life for those living with,
and beyond, cancer in our region. If you are interested in progressing your career
within an organisation which makes a real difference to the lives of thousands of
people, we’d love to hear from you.

About you:
 You will be a forward thinking, team player with a ‘can do’ attitude & part of a
fast-paced charity team.
 You will have excellent communication skills (both written and oral).

 Able to manage your own workload and priorities to agreed deadlines.
Participate in and contribute to team meetings.
 Co-operate and liaise with colleagues, working in a professional manner at all
times.
 Act as an ambassador for Weston Park Cancer Charity, reflecting the
objectives and values, and to always work in the best interests of the charity.
 Support and encourage harmonious internal and external working
relationships.
 Make a positive contribution to volunteer involvement in delivering the
charity’s strategy and raising the profile of Weston Park Cancer Charity.

How to apply
Closing date: Sunday 14th September @11.59pm
Interview date: Wednesday 24th September
Application format: Please send a CV and covering letter demonstrating that you
have read the job description / person specification and how
you meet the essential and (where relevant) desirable criteria
for this role. This can include skills, training, membership of
professional bodies and experience. The covering letter will
form a key part of the recruitment process, and you should
demonstrate your suitability for the role in no more than two
pages.
Weston Park Cancer Charity is committed to promoting
equality of opportunity and values diversity of culture among
our staff. All applications are anonymised as part of the
selection process, so please do not forward any documents in
PDF format.

£25,750 per year

Full-time

Job description

The postholder will be expected to provide energy advice to householders by telephone and email. Delivering key information to help householders/clients to access appropriate support. Whilst maintaining accurate and detailed records of all interactions with clients.

Pay and conditions

The role is full-time (37.5 hours per week). However, we will consider applications from a minimum of 22.5hrs per week.

The salary for the role will be £25,750. Rising to £26,739 after passing 6-month probationary period.

You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• To work on the advice line and/or other telephone advice projects making and receiving calls from people who may need help with energy related issues.
• To record client details and use own knowledge to assess help and support needed.
• To refer clients onto other support organisations in their area as appropriate.
• To identify energy improvements that can be made to clients’ properties and refer to installers who can fit them.
• To help vulnerable clients make applications for grants and switch energy tariffs where appropriate.
• To listen attentively to callers (some of whom may be in distress) and respond to their needs in an empathetic way.
• To be familiar with and adhere to advice line protocol, processes and procedures.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• Minimum Math/English GCSE or equivalent.
• Experience of giving advice, customer service or helping others in some capacity.
• Ability to respond to clients in a respectful and engaging manner.
• Ability to communicate effectively with people verbally and in writing.
• Ability to work in a team and able to identify areas where their skills complement others.
• Ability to maintain admin systems independently and accurately.
• Able to take responsibility for your own work and seek support where necessary.
• Highly organized at managing time and workload.
• Skilled in use of MS office applications including Word, Excel and Outlook.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.

To apply, please download and complete the application form available from our website and send it to our Jobs email. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification and job description.

To be considered for this role an application form must be sent to jobs @ cse . org . uk .

The closing date for applications is 5pm Wednesday 1 October 2025.

Interviews are expected to take place Thursday 9 and Friday 10 October 2025, though this is subject to change.  

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

Are you a digital innovator with a passion for creating meaningful change? Join us as Digital Products Owner and help shape the future for young people around the world.

In this exciting role, you’ll play a key part in delivering inclusive, engaging, and effective digital products that support young people to build confidence, develop skills, and access opportunities for self-employment or employment. Your work will directly contribute to positive outcomes for both young people and our global network of supporters.

A major focus of your role will be leading the redesign and development of our global business simulation game – a flagship digital product that underpins our wider strategic programmes. This next-generation learning tool will support young learners through engaging, practical, and interactive business challenges. You’ll lead the development roadmap, incorporating gamification, AI-driven enhancements, and innovative approaches to learning that work in both blended and fully digital environments.

Working closely with our digital and design team, regional colleagues, delivery partners, and other stakeholders, you’ll ensure all products align with our overarching proposition and global strategy. You’ll take a consultative, collaborative approach, using your digital expertise to shape decisions and maintain high standards of quality, accessibility, and impact.

You will bring strong product management skills, a user-centred mindset, and an understanding of emerging technologies such as generative AI and immersive learning design. Experience working in agile environments, managing complex stakeholder needs, and delivering scalable digital solutions is essential.

This is a unique opportunity to lead a high-impact product that will reach thousands of young people worldwide, helping them thrive in a changing world of work.

Ready to lead digital innovation with purpose?

Apply now and help us build the tools that unlock potential and transform futures.

About the role:

As a key member of the Supporter Services team, you will be responsible for the following areas. This role is central to ensuring the accuracy and integrity of our income processing and giving the best to our supporters.

Donation Processing and Financial Accuracy: Handling donations, analysing bank statements, managing direct debits, and ensuring gift aid/GDPR compliance.

Supporter Communication: Responding to enquiries on the phone and in emails, sending thank you letters and receipts.

Database integrity: Maintaining accurate database records that support the Finance and Supporter Engagement teams.

About you:

You will be passionate about delivering excellent supporter care and committed to continuous improvement. Attention to detail is essential, as is the ability to work flexibly and collaboratively within a team. You’ll be keen to improve our systems and processes, and confident in handling financial and database-related tasks. Experience in customer service or supporter care is desirable, and a willingness to learn and grow in the role is key.

Why this role matters:

This role sets the standard for supporter care within the organisation. You’ll be on the front line of building and maintaining relationships with our supporters and churches, ensuring every interaction reflects our commitment to showing our supporters how valued they are.

If you’re someone who thrives in a detail-oriented, mission-driven environment and wants to make a meaningful impact—we want to hear from you!

The Youth Endowment Fund 

Head of Change – Children’s Services  

Reports to: Assistant Director for Change – Children’s Services, Neighbourhoods & the Youth Sector

Salary: £67,900

Contract: 2 year fixed-term – potential to extend. Open to 0.8FTE for the right candidate

Location: Central London, Hybrid*  

Closing date:12pm on Wednesday 24th September 2025

About the Youth Endowment Fund

We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice. 

Last year, 244 people in England and Wales tragically died after being assaulted with a knife. Of these, 32 were children. Every child captured in these numbers is an important member of our community and society has a duty to protect them. Even when violence doesn’t strike directly, we know that the fear of violence has a terrible effect on children’s lives.

The Youth Endowment Fund exists to try and permanently change things. To succeed, we must build an exceptional body of knowledge about violence affecting young people and how we reduce it. This knowledge has to be both rigorous and highly relevant to those making decisions about how to support vulnerable young people. We need to find out what works and what doesn’t through evidence synthesis, data analysis and qualitative research into children’s lives. We need to convert this into highly accessible content on what works, how delivery organisations need to change their practice and how the systems they operate in need to be reformed. We then need to work with the right people that can make change happen, across systems, policies and practice, to have a real impact on reducing violence affecting children’s lives.

Key Responsibilities 

We build demand and interest in evidence across the Children’s Services sector 

This will include: 

• Running events, speaking at conferences and curating webinars to bring evidence to life for practitioners 
• We have great relationships with the people who can make change happen.  

This will include:

• Developing great relationships with senior policy makers, sector leaders and experts, including representing YEF in external meetings and speaking at events.
• Managing a Strategic Advisory Board of leading experts across the children’s services sector and keep members onside and excited about our work.

We deliver our children’s services system recommendations. 

This will include:

• Helping to identify the right recommendations at a system level (such as changes in policy, regulation, inspection, funding, or guidance) that make it more likely highly vulnerable children get access to the right support at the right time. 
• Work out the best way to make our system recommendations happen (due for publication in December 2026) and then do it – persuading the key people to make changes that make a difference.
• Tracking progress carefully, being thoughtful and creative about when and how to change the plan.

We work out the most effective ways to connect people with the evidence, then make those things happen. 

This will include:

• Helping children’s services leaders change how they plan or provide services to better protect children from violence, based on the YEF Children’s Services Practice Guidance – due for publication in May 2026. 
• Creating a plan to get people to follow our guidance, using what we know about how they think and behave. 
• Creating practical tools and resources that help leaders put evidence into action 
• Continuously testing and improving our approach to get better results. 

As a senior member of staff in the organisation you also: 

• Build a culture where it is natural to perform well and support colleagues brilliantly.
• Contribute to setting the strategy, delivering results, and building and modelling the culture that we need to succeed.

About You

You are this sort of person: 

• You know how to make change happen. You combine analytical sharpness with emotional intelligence and real-world experience. You understand why people resist change – and how to move them through it. You’re curious about human behaviour and what drives decision-making. 

• You bring deep experience of the children’s services system. You’ve worked at a senior level in or with children’s services – potentially commissioning support for young people at risk of or involved in violence. You understand how Directors of Children’s Services and other senior leaders think and know how to navigate and influence within the system. 

• You communicate complex ideas clearly. Whether speaking or writing, you break down complicated concepts in ways that make sense to different audiences – without oversimplifying. You bring clarity where others bring jargon. 

• You get things done. You’re organised, delivery-focused, and produce high-quality work, even under pressure. You work independently and to a high standard. 

• You build trust and connect with people. From government ministers to social workers, CEOs to 15-year-olds – you know how to listen, build rapport, and make people feel heard. You’ve led meetings, made strong introductions, and bring people with you. 

• You think big and adapt fast. You’re a strategic thinker who can see the big picture without losing sight of the detail. You’re logical, creative, and open to challenge – always testing and refining your ideas.  

• You understand young people. You get what life can be like for vulnerable young people and you understand the systems and organisations around them. Ideally, you’ve seen this first-hand, whether professionally or personally. 

• You’re committed to equity, diversity, and inclusion. Not just in theory – but in how you work, who you listen to, and what you prioritise. 

You must have this sort of experience. 

• Delivering concrete change in practice or systems that improved children’s lives. You have significant experience in leading behaviour, practice or policy changes within a children’s services setting. You can show how these have been effective in delivering tangible change.  
• Leadership experience in the children’s services system. You’ve worked at a senior level in or with children’s services - especially local authority children's services, commissioning and/or children's social care policy, and you understand how to navigate and influence within these complex systems.

• Firsthand knowledge of the system that supports highly vulnerable children, particularly those at risk of or involved in violence. You understand the barriers these children face and what it takes to get them the right support.

While it’s not a criterion, we’re especially interested to hear from applicants who have lived experience of youth violence.   

It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.   

Hybrid Working Details 

The office is based in Central London. Those living in and around London are expected to be in the office for a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.     

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at the interview stage. 

To Apply

To apply, please send a CV, your answers to the three questions below and complete the monitoring form by clicking on "Apply for this" button by 12pm on Wednesday 24th September 2025.

When applying for this role, please ensure that your cover letter can answer, within a maximum of 1000 words, the following questions:   

Improving practice or systems 
1. Can you describe a time when you successfully supported children’s services leaders to improve practice or systems? Please include the scale and context of your experience. (maximum 500 words) 

 Developing strategy 
2. Please provide an example of a strategy you developed from scratch and implemented independently. What did you do, what was the impact, what did you learn? (maximum 500 words) 

 Personal and professional experiences in violence prevention 
3. What personal and professional experiences have shaped your understanding of the children’s services sector’s role in preventing violence? (maximum 500 words) 

Interview Process 

This will be a 2-stage interview process. The first stage interview will take place on 9 and 10 October 2025

The second stage interviews are currently scheduled for the week commencing 13 October 2025. 

PLEASE NOTE: We do not sponsor work permits and you will be required to provide proof of your eligibility to work in the UK. 

Benefits Include 

• £1,000 professional development budget annually 

• 28 days holiday plus Bank Holidays

• Employee Assistance Programme – 24hr phone line for free confidential support • Volunteering days - 4 half days per year

• Death in service - 4 times annual salary

• Flexible hours. Core office hours 10am – 4pm

• Financial support including travel and hardship loans

• Employer contributed pension of 5% 

Personal Data   

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.   

Are you passionate about using digital innovation to create positive change?

Join us as Digital Product Owner and help transform the lives of young people worldwide.

In this key role, you’ll manage inclusive, engaging, and effective digital products that support young people to build confidence, develop skills, and access pathways to self-employment or work.

You’ll lead the development of product roadmaps, with a focus on integrating cutting-edge AI solutions to enhance our learning platforms. Working across regional teams and partners, you’ll align efforts into a unified roadmap to serve a global audience.

Proficiency in data management and insights is central to this role. You’ll advise and oversee the development of processes, strategies, and governance frameworks to ensure quality, consistency, and actionable insight across our digital products.

Your strong project management skills will help you guide cross-functional teams and stakeholders to deliver innovative, user-centred solutions on time and within scope. You'll take a consultative, collaborative approach to ensure products align with our strategic goals and broader digital proposition.

Working closely with the digital and design team, regional colleagues and stakeholders, you’ll use your expertise to influence decision-making and embed best practices within our governance framework.

Ready to make a difference?

Apply now and help us deliver impactful digital solutions that unlock potential and transform futures.

Overview

We are seeking an experienced, high-performing Challenge Events Lead to drive forward a flagship portfolio of challenge  fundraising events with strategic control, operational excellence and a deep sense of ownership.

This is a senior delivery role, accountable for all aspects of planning, executing and evaluating complex fundraising events across Guy’s & St Thomas’ Foundation, Evelina London Children’s Charity, and Guy’s Cancer Charity. This position requires someone who can operate independently, manage high-value partnerships, oversee delivery risks, and influence cross-functional teams with credibility.

You will be expected to take initiative, lead relationships and processes without supervision, and support junior colleagues in upholding the highest operational standards. A key element of this role is working closely with the Events Fundraising Co-ordinator to ensure seamless delivery — offering guidance and support across all operational touchpoints, while also benefiting from their delivery support in return.

About us

Guy’s & St Thomas’ Charity, Guy’s Cancer Charity and Evelina London Children’s Charity are part of Guy’s & St Thomas’ Foundation.  Our collective mission is to build the foundations of a healthier society.

As part of our team, you will work alongside talented people from a mix of personal and professional backgrounds. We are a Living Wage employer and support flexible working, part-time roles and job shares. Though our ambitions are serious, this is a friendly place to work with lots of opportunities to meet and socialise with colleagues. We believe there is immense power in diversity and aim to recruit and nurture talent who think and act differently. 

There is more information about working with us on our website, where you can read about:•     

• how we approach recruitment       
• our team, culture and values   
• the benefits of working with us       
• and our approach to diversity, equity & inclusion, health & wellbeing, and learning & development

Overall Purpose of the role

The Challenge Events lead plays a critical role within the fundraising team, combining strategic oversight with a hands-on commitment to delivery excellence. At a time of organisational transformation and ambitious long-term growth, this role is central to building the operational foundations and supporter experiences that will enable our 10-year vision to succeed.  

This role will provide clear direction and structure to the planning and execution of our event portfolio, while remaining close to the operational detail — streamlining processes, refining supporter journeys, and driving performance through data, insight and continuous improvement.  

This role is responsible for setting high standards across everything from partnership engagement to on-the-day execution. It requires someone who is comfortable working autonomously, leading high-value relationships with professionalism and precision, and bringing creative thinking to how we engage and retain our event supporters. 

The Challenge Events Lead will also guide and support the Events Fundraising Co-ordinator, working in close partnership to deliver exceptional stewardship across the supporter lifecycle and elevate every touchpoint — from first sign-up to post-event celebration. 

This is a key opportunity for an experienced event professional to shape the future of events at Guy’s & St Thomas’ Foundation and play a leading role in how we build supporter loyalty, scale income, and strengthen our presence in third-party partnerships.  

Key Responsibilities

• Independently lead the planning, delivery, and evaluation of a portfolio of flagship challenge events — including the London Marathon, London Landmarks Half, Brighton Marathon, Ultra Challenges and other third-party partnerships — ensuring a high standard of execution and supporter experience.
• Drive and manage Charity of the Year pipelines and partnerships, contributing to long-term income growth and brand visibility through strategic relationship-building and high-profile placement.
• Act as the strategic lead and primary relationship manager for key external partners (e.g. London Marathon Events, delivery agencies), safeguarding supporter experience, brand integrity and value across all touchpoints.
• Oversee console and registration systems, ensuring a smooth and seamless experience for participants from sign-up through to post-event engagement, while proactively identifying areas for optimisation.
• Develop and manage detailed event budgets, including forecasting, tracking, reconciliation, and net income reporting — with a clear place allocation strategy that aligns with ROI, supporter demand, and market trends.
• Lead on portfolio-level financial accountability, using budget performance, participation data and market insight to inform decisions around where to invest, expand, or strategically scale back — ensuring resources are directed where they’ll deliver the strongest return and long-term value.
• Lead on supporter acquisition strategy across owned and paid channels — including ballot management, grassroots marketing, and behavioural communications — to ensure high-quality leads, strong retention and long-term supporter engagement.
• Provide operational oversight, guidance and mentorship to the Events Fundraising Co-ordinator, ensuring clarity of roles, consistency of delivery, and strong compliance across all areas of shared responsibility.
• Collaborate on planning and execution of end-to-end stewardship journeys — from registration to celebration — ensuring data-led, insight-driven improvements and meaningful supporter experiences at every stage.

Work environment

• The post holder should expect to:
• Work in a hybrid hot desk environment, generally working 2 days a week in the London office and three from home. 
• Be responsible for the input and maintenance of databases and files relevant to the post requirements.
• Will occasionally be required to attend events in the evening and at weekends.

Skills, Knowledge and Expertise

This role requires significant, hands-on operational experience. Applicants will need to demonstrate clear evidence of independently managing event budgets, leading on strategy and logistics, and owning high-level external partnerships.
 

Essential Experience

• A minimum of 3 years’ experience independently delivering large-scale fundraising events, with full responsibility for logistics, budgeting, and strategic outcomes.
• Strong track record in supplier management, live event delivery, and compliance — including health & safety, risk assessments, and insurance.
• Proven success managing high-value relationships with third-party organisers (e.g. London Marathon Events), including negotiating terms and ensuring delivery excellence.
• Demonstrated ability to develop and manage ambitious budgets, including forecasting, reforecasting, reporting and cost-efficiency tracking.
• Deep knowledge of event marketing and acquisition strategies — including ballot processes, audience segmentation, targeting, and grassroots recruitment.
• Experience designing and delivering multi-channel stewardship journeys, with a clear understanding of behavioural communications across email, SMS, WhatsApp, phone and face-to-face touchpoints — and how these influence retention, satisfaction and performance.

 Personal Attributes

• Strategic and delivery-focused — able to set direction and manage detail with equal confidence.
• Highly accountable and self-driven — delivers results independently and takes full ownership of responsibilities.
• Committed to excellence, with a constant drive to improve systems, processes, and supporter experience.
• Collaborative and generous with knowledge — supports, mentors, and uplifts junior colleagues while maintaining clear boundaries of responsibility.
• Calm and composed under pressure — especially during live delivery or partner-facing moments.
• Insight-led and data-aware — uses evidence to inform decisions and adapt strategies intelligently.
• A strong and credible communicator — able to build confidence with a wide range of stakeholders, including senior leaders, suppliers and volunteers.
• Creative and solution-oriented — always looking for ways to improve value and elevate the supporter experience.
• Deeply motivated by delivering meaningful, memorable experiences for supporters.
• Adaptable and resilient — thrives in changing environments and supports others through organisational shifts.

Benefits

• Up to 12% employer pension contributions
• Annual personal development budget
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme