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Director of Admissions and Service Development
Type: Permanent, Hybrid
Salary: £75,000 - £85,000 per annum
Hours: 37.5 hours per week
Holidays: 25 days (plus bank holidays), increasing with length of service
Location: Cheadle Hulme, SK8 6RQ
About Seashell Trust
Seashell is a charity that delivers education, health and care services to children and young adults with complex needs. As a non-maintained provision, we work independently from Local Authorities who place and commission us directly. We manage relationships with 30- 40 local authorities at any one time. Through our Ofsted and CQC registered services, we strive to provide outstanding education, health and care for children and young adults with low incidence, high needs up to the age of 25.
Within our field of specialist expertise, Seashell exists today as one of the oldest, independent charities in the UK, which has now been educating and caring for children and adults with complex needs for over 200 years.
Role summary
The Director of Admissions and Service Development (DASD) will play a pivotal role in shaping our admissions processes and service offer through utilising deep subject matter expertise of the needs and landscape for CYA with complex needs. Seashell’s national and regional networks will be strengthened and utilised through the DASD leadership of our ‘Complex Needs Mapping’ programme of work. They will promote Seashell’s role as a strategic partner, working in collaboration with commissioners and service providers to ensure CYA are supported by the right services, at the right time to achieve optimum outcomes whilst making best use of public funds.
This senior leadership position is responsible for the oversight and enhancement of our admissions process providing a single ‘front door’ into Seashell. The postholder will lead on Service Development initiatives to ensure they align with our organisational goals and the evolving needs of the communities we serve.
Working with the COO and Senior Leadership Operations Team colleagues, the DASD will define the admissions criteria to enable and support the best outcomes for the CYA and families who we support. Optimising occupancy across all service areas through efficient and effective admission, transfer and discharge processes, leadership and operational direction of the multi-disciplinary admissions function will be a key responsibility.
In addition, you will lead on development of Seashell’s ‘Knowledge Hub’ – our new external training, advisory and resource offer to professionals and practitioners to build their knowledge and skills in supporting young people with complex needs within their current settings and areas.
Developing strong links with commissioners and other external stakeholders, you will ensure a positive external profile of the services that Seashell offers, seeking opportunities for collaborative working and strategic opportunities for service developments.
What we’re looking for
Leadership
· Ability to lead with integrity using excellent interpersonal skills to empower teams to deliver excellence
· Commercial awareness informing design of services and admissions criteria which meets the needs of the cohort now and into the future
Communication
· Highly effective communication skills to influence and persuade across a range of diverse and senior stakeholders
· Ability to make the complex simple, to persuade and influence
· Ability to involve children and young adults and their families, ensuring their views inform and shape strategic planning
Solutions orientated
· Identification and development of strategic solutions to meet the needs of our current and future cohorts
· Ability to work within rapidly changing and ambiguous environments using innovative approaches
· A clear vision for what good looks like and ability to adapt this vision to business goals and changing business challenges.
Person Specification
Essential
- Strong leadership skills including excellent communication, interpersonal skills and commercial awareness.
- Strategic thinker who exhibits and delivers their vision through strong communication, analytical and problem-solving capabilities.
- Evidence of leading service improvement and improving efficiencies.
- Ability to partner, building confidence and credibility at senior levels, including the ability to distil and communicate complex information, to persuade and influence.
- Understanding of and ability to build strong customer relations and enhance loyalty and retention.
· A relevant degree in education, health, social care, or a related field.
Desirable
- Extensive experience in a senior leadership role within the third sector, with a focus on education, health or social care services.
- Strong understanding of regulatory and compliance requirements in the sector (Ofsted, CQC, clinical and corporate governance and safeguarding).
- In depth knowledge of Social Care, Education and Health commissioning.
Ready to Apply?
If you’re excited by the possibility of joining us, please submit a CV outlining your experience and areas of special interest, we will also provide a job pack and full job description for you to digest ahead of the close date.
We’d also welcome the opportunity for you to visit Seashell Trust before applying.
Advert close date: 5pm on Wednesday 12th March 2025
1st stage calls: Thursday 20th March
2nd stage interviews: Thursday 27th March and Tuesday 1st April
Our Commitment to You
We value diversity and are committed to equal opportunities. Disabled candidates who meet the minimum criteria on the person specification will be guaranteed an interview.
We are an inclusive employer and welcome all applications.
This charity is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Our vision is for the children and young people in our care to be safe, happy and to achieve the best possible outcomes so that they are valued and valuable members of their communities
Seashell is mid transformation!
You would be stepping into your role during a period of significant change and growth at Seashell Trust. If you’re ready to contribute your skills, energy, and passion to our mission, we’d love to hear from you!
Our site is continuously growing and developing: we’re currently undergoing works to build a brand-new Royal College Manchester, so the demands of our site are ever-changing.
We’re looking for someone to be a Seashell Leader, committed to ensuring the continuous development of our site, systems and workforce to support the children and young people in our care and beyond.
Registered Charity 
501 - 1000
The client requests no contact from agencies or media sales.
Thank you!
We are looking to recruit someone with strong administration skills who is organised, a good communicator, and who is comfortable in prioritising workloads. This role would suit an efficient and diligent systematic thinker, with a solutions-focussed can-do approach, who is confident at using CRM databases, WordPress, Office 365, and who enjoys setting up and refining administrative processes. The candidate should have previous administration experience (paid or voluntary), and who is hard working, proactive, reliable, and honest. An eye for detail is especially important and you need to be comfortable using your own initiative and be able to motivate yourself in your home-working environment.
Key Responsibilities
The candidate will be responsible for administration at Soundabout which includes:
• Ensure that email enquiries are dealt with professionally, promptly, and appropriately.
• Source and maintain Soundabout merchandise stock; update online shop, process, and send orders.
• Maintain and update Soundabout equipment, keeping detailed inventories and organising essential maintenance such as PAT testing.
• Input, update, and maintain essential stakeholder, project, events, and evaluation data using Salesforce (CRM system)
• Schedule, circulate, and collate monitoring and evaluation related surveys using Salesforce and Office 365, providing results for reporting purposes as required.
• Managing project and event sign up processes using Enthuse (digital fundraising and event management system).
• Undertaking administration relating to project and training commissions, partnerships, and memberships. This includes confirmation letters, 121 agreements, partnership agreements, membership renewals, annual fee updates, and contact liaison.
• Supporting colleagues with storage and venue hire administration, including researching and booking venues, checking accessibility, collating, and ordering any refreshments or equipment required.
• Supporting recruitment and human resources administration, including data inputting on Breathe HR (digital HR system), supporting DBS checks and reviews, tracking training requirements, tracking insurance renewals.
• Manage Soundabout zoom accounts including creating and disseminating zoom links and recordings.
• Maintain, organise, and work with colleagues to maximise the use of Soundabout’s Office365 systems.
• Supporting administrative tasks across the organisation as required.
The client requests no contact from agencies or media sales.
Thank you!
We are looking for a marketing and communications professional with excellent written skills to help share the stories behind the people and the charity. From promoting breaking news and covering live events, to marketing upcoming opportunities and representing the stories of the Soundabout community, this is a varied and exciting role, where a breadth of creative and digital skills is essential. As part of a small but passionate organisation, this role is key to developing our supporter base, increasing engagement with and awareness of the charity, promoting our services, and increasing our fundraising efforts using a mix of storytelling, marketing, videography and photography, research, and other communications tools. We are entering an exciting new phase of growth and development, and this is an opportunity to make a new role your own. If you would like to be part of a team making a real difference to Learning Disabled people through music, we'd love to hear from you.
Key Responsibilities
The candidate will be responsible for marketing and communications at Soundabout which includes:
• Review, update, and deliver a marketing and communications strategy and calendar to support Soundabout's goals, supported by the CEO.
• Plan and deliver strategic marketing campaigns and events (mostly digital), with strategic support from the CEO, including an annual winter fundraising campaign and ad host virtual events to promote Soundabout and build stakeholder relations.
• Develop, manage, and update the content on Soundabout's main website (WordPress), keeping it compelling, accessible, and on brand for all our key audiences.
• Maintain and update the Soundabout Families and Soundabout Choir Hubs websites, ensuring they stay up-to-date and on brand.
• Create, publish, and schedule posts for Soundabout's social media channels with the aim of engaging and growing our audience and in line with strategy, working with the CEO and wider team to determine content. Replying to and moderating conversations in our community spaces. We are currently active on Facebook, LinkedIn, Instagram, YouTube, and Bluesky.
• Design digital and printed marketing materials and publications, such as newsletters, annual reports / impact reports, and flyers for our different audiences.
• Collate content from across the team, to write and circulate newsletters and ad hoc bulletins, editing content so it is coherent in style, using MailChimp.
• Maintain brand consistency across all communications and craft clear, engaging, and inspiring market copy and compelling communications about Soundabout’s work.
• Collaborate with colleagues and the Soundabout community to collect and share their stories in an authentic and respectful way, further developing Soundabout’s storytelling work.
• Work with Administrator to review mailing lists set up on Salesforce (our CRM system).
• Promoting Soundabout’s commissionable activities, maintaining regular communications with commissioners, and proactively anticipating and negotiating renewals.
• Drafting and circulating thank you letters and other regular communications with Soundabout donors, funders, supporters, as directed by CEO.
• Be innovative: review and implement new technologies to improve our campaigns, drive engagement and boost supporter experience.
• Be reflective: review campaigns and proactively adapt plans to optimise future results. Provide analytics for reporting.
• Share stories externally, utilising publications / journals / virtual spaces related to the sectors Soundabout inhabits.
• Review and update automated responses for mailing list sign ups and donations.
The client requests no contact from agencies or media sales.