Service administrator jobs in caterham, surrey

Organisation Overview:  

Unpaid carers are the unsung heroes in our communities, supporting relatives, friends, and neighbours, often with limited or no support, to live the best lives they can.

Carers Centre Tower Hamlets (CCTH) is a small, committed organisation dedicated to supporting unpaid carers through a variety of specialist services, from social and therapeutic activities to emotional, mentoring, advocacy, and signposting support. We aim to enrich and empower unpaid carers’ lives, providing them with the support they so selflessly give to others. We are now recruiting to our team someone who will lead on our work to support Carers as part of the Barnsley Street Mental Health Project. 

Project Overview:  

The Barnsley Street Project is a Community Mental Health Pilot aimed at delivering continuous, person-centred mental health care to underserved populations in PCN1 (Bethnal Green). This initiative is a collaborative effort between East London Foundation Trust (ELFT), Tower Hamlets Mental Health Alliance (THMHA), and the Look Ahead Housing Association. Driven by the voice of lived experience, the project is designed to address the systemic gaps in mental health services, particularly for marginalised communities.  

Purpose of the role:  

To identify and coordinate an effective support service for unpaid carers who support residents who access the Barnsley Street Project, with the aim of supporting carers to have their needs met as well as develop a healthy and sustainable caring role.    

To facilitate access for unpaid carers in the Barnsley Street Project to appropriate support services, both statutory and voluntary. To provide comprehensive support and information to families and carers. To raise awareness of carers’ needs with professionals in the project environment and contribute to carer friendly policies.   

The post will involve the direct provision of services, referral to and between services, collaborative work with other local agencies and outreach work. The post-holder will provide advocacy, referral, and ongoing practical and emotional support to unpaid carers through individual and group work.    

Responsibilities: 

• Identification and Support: Proactively identify carers of residents who utilise the Barnsley Street Project, and provide them with tailored support, ensuring their well-being is prioritised. 

• Information and Guidance: Offer information about available resources, support services, and community networks to assist carers effectively. 

• Communication Liaison: Facilitate communication between clinical staff and carers, ensuring they are kept informed about the patient's condition, treatment plan, and any discharge process. 

• Emotional Support: Provide compassionate emotional support to carers, listening to their concerns and offering a caring presence during difficult times. 

• Training and Education: Organise workshops and peer support groups to equip carers with essential skills for their caregiving role. 

• Advocacy: Advocate for carers' needs and rights within the setting, ensuring their voices are heard and respected. 

Requirements: 

• Previous experience in an advice or support role within a mental health or healthcare environment is preferred. 

• Empathetic and compassionate nature, with a genuine commitment to supporting carers during challenging times. 

• Excellent communication and interpersonal skills to engage effectively with carers, hospital staff, and external partners. 

• Ability to work independently and as part of a multidisciplinary team, managing priorities efficiently. 

• Proficient in using technology, including email and Microsoft Office suite. 

Benefits: 

• Competitive salary based on experience. 

• 25 days (pro rata) of annual leave, plus public holidays. 

• Pension scheme. 

• Continuous professional development opportunities. 

• Rewarding work environment making a real difference in carers' lives. 

If you are passionate about supporting carers in a hospital setting and possess the skills and empathy required for this role, we would love to hear from you

Note: We are an equal opportunity employer and welcome applications from all individuals regardless of age, gender, race, sexual orientation, or disability. 

Reporting to: Director of Fundraising and Development 

Location of work: Remote with ad hoc time in the office for team days, events, campaigns and organisation away days.

Contract type:  Ideally full-time, 35 hours per week, 28 hours / flexible hours will also be considered. The role may require occasional evening and weekend work.   

Contract Length: Permanent

Salary: £31,500

BACKGROUND

Our work has never been more needed. The latest research suggesting that the number of children and young people at risk of hunger has rocketed to 2.6 million* means that one in five children don't have enough to eat.When a child is too hungry to learn, when they’re aching for something to eat, they can’t concentrate. They can’t absorb information. Big feelings and worries can be impossible to control. They fall behind in their studies.

Magic Breakfast provide a nutritious and filling breakfast to over 300,000 children and young people every school day. We work with schools in areas of high disadvantage, helping staff target the children most in need without barrier or stigma.  Magic Breakfast are ambitious to grow our impact to remove hunger as a barrier to learning for all children and young people in the UK.

 This is an exciting time to join Magic Breakfast if you wish to make a difference to the lives of children as we work to influence both policy implementation, with the national rollout of primary-aged universal school breakfast, and legislative change, through the Children’s Wellbeing and Schools Bill. There has also been commitment from the Scottish Government for a national breakfast scheme and we are seeking to expand our advocacy work into Wales. Magic Breakfast’s influence will be instrumental to ensuring school breakfasts are implemented in a way that is hunger-focused and barrier free.

 In addition, thousands of secondary school children are at risk of losing their free school breakfasts from September next year. For many of these students, this is their only opportunity to have a nutritious meal before facing a demanding school day, including taking exams.  And for the very youngest, we know that the disadvantage gap begins before they even reach reception. With the Government commitment to another 100,000 places in school-based nurseries, early years is also a critical part of our advocacy work.

 Being part of the work of Magic Breakfast is your chance, together with parents, teachers and people across the UK, to demonstrate the power of school breakfasts and to shape the way forward to end morning hunger for good.

*Food Foundation Insecurity Tracker Jan 2025

JOB PURPOSE  

The Fundraising and Development department is responsible for ensuring Magic Breakfast’s on-going sustainability through the generation of income and other critical non-financial support. The Department Coordinator will work closely with the Director of Fundraising and Development and other members of the Fundraising Leadership to facilitate closer alignment across the department, help unlock and enable income growth, whilst also providing administrative and coordination support to the team more broadly. The successful candidate will also play a critical role in developing and delivering the department-wide calendar of stewardship events, working with colleagues from across the major gifts team to identify opportunities to connect our supporters even further with the impact of our work 

KEY RESPONSIBILITIES:  

Department Coordination  

• Work closely with the Director of Fundraising to coordinate effective planning and management of the Fundraising & Development (F&D) strategy by coordinating quarterly review and monthly Core Management Group (CMG) meetings and managing all aspects of the monthly F&D team meetings ensuring they have maximum impact for all individuals and the organisation. This includes managing actions, minutes and agendas

• Support with the planning, coordination and diary management for any department away days, planning or reflection sessions  

• Lead efforts to enhance synergies within and across the F&D and other departments, identifying and enabling opportunities to add value, enhance efficiencies and reduce siloed working, for example through reviewing current systems and facilitating opportunities for collaboration and support  

• Provide project management support for significant team level projects, including developing project timelines and plans using Asana (e.g., for the Magic Morning webinars process and the department’s involvement in giving campaigns or annual reports) 

• Work across the department to identify any gaps or updates required for process/ ‘how-to’ documents  

• Act as the department representative for Asana, systems and process champion, providing training to colleagues where necessary  

• Act as the department lead for other key internal groups such as the all staff away day.

Supporter Care  

• Support the Fundraising Officer where necessary to act as the key welcome point to people reaching out to support Magic Breakfast, responding to enquiries received on the phone, escalating and triaging queries where necessary.   

• With support from across the Department, develop and deliver a calendar of department wide engagement events, including group school visits, stakeholder events, thought leadership dinners, and our online ‘Magic Mornings’ - a speaker series where we invite funders to hear more about our work. 

• Lead on the planning, review and learning capture/ sharing for all events, and more broadly the stewardship calendar across the department.

• Work across the department to review cross-departmental stewardship and identify opportunities for improvement, collaboration and alignment to key objectives, either through events or other activities.  

• Ensure that all confidential donor data is stored and handled in accordance with data protection regulations and all records retained on Salesforce where required.  

Fundraising Administration  

• Provide general administration support to the Fundraising & Development department, working in collaboration with the admin network across the organisation. Potential tasks may include but are not limited to meeting logistics, booking venues for away days and accommodation/travel bookings 

• Develop and maintain accurate and efficient administration systems and tools to support the department, for example our intranet section  

• Manage the Department’s resources and order supplies  

• Assist the Gifts Officer with gift processing when required, including the processing of cheques, sending acknowledgements, and adding gifts to our CRM, Salesforce  

• Administrative support to the Director of Fundraising and Development as required, including pulling reports and occasional diary management   

• Ad-hoc support to other team members.   

• Support the department with scoping and research for new fundraising products or initiatives  

• Make purchases on behalf of the Fundraising and Development department in adherence with internal budget approval processes and delegation of authority  

General:   

• Support the Fundraising & Development team by attending events and working on collaborative initiatives  

• Attend meetings and cross-team working groups to represent the Fundraising and Development Department and its interests  

• As requested, provide regular updates to key stakeholders  

• Ensure compliance with data protection regulations  

• Occasional work outside of regular office hours and at weekends  

• Exemplifying through behaviour our values-led culture that encourages curiosity, engagement, positivity and continuous improvement underpinned by a commitment to social impact, ensuring that children and young people are at the heart of everything we do.   

• Working collaboratively across the organisation to build good working relationships.    

• Actively contributing to team meetings and supporting team members where necessary.   

• Participating in occasional work-related events at external venues.   

• Undertaking any other duties commensurate with the role.   

• Adhering to all Magic Breakfast policies and procedures.   

PERSON SPECIFICATION  

Skills and abilities   

• Ability to manage multiple tasks simultaneously and work to deadlines.  

• Strong interpersonal skills to build effective working relationships with a range of stakeholders, a collaborative team player.   

• High level of competency in the use of Microsoft.  

• Confidence in using Microsoft Word IT packages.   

Knowledge and experience   

• Experience planning and organising online and in person events.  

• Experience of working for a charity desirable but not essential.  

• Experience or knowledge of administration within fundraising desirable but not essential.   

• Experience using Salesforce / similar CRM or an aptitude for learning new software quickly.    

• Experience using Asana or an aptitude for learning new software quickly.    

• High level of competency in the use of Microsoft.  

• Experience of working in an administrative role.   

• Share Magic Breakfast’s commitment to Diversity, Equality and Inclusion within the workplace.  

• Experience of working well collaboratively within a team.  

Other : 

• Passion for Magic Breakfast’s mission of ensuring that no child is too hungry to learn.  

• Enthusiasm for delivery a high standard of supporter care.  

• Shared commitment to our values and active contributor to our enabled and empowered culture 

• Experience of working for a charity desirable but not essential.  

• Experience or knowledge of administration within fundraising desirable but not essential.  

WHAT WE OFFER

At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.

Please find attached our job pack. 

APPLICATION PROCCESS

Should you wish to discuss the role before applying please email our People and Culture Team, recruitment @magicbreakfast. com

Shortlisting - 19th - 20th May

Interview 1 - 26th and 27th May

Interview 2 and informal interview - 2nd and 3rd June

Summary

The Vision and Strategy Team at the National Church Institutions are looking to hire a Monitoring and Evaluation Lead to join their fast growing team. The purpose of this role is to oversee the monitoring and evaluation (M&E) of the SMMI grant-making programme to support the delivery of the Church of England's Vision and Strategy. Working with dioceses, external partner organisations and colleagues across the Vision and Strategy team, the postholder will build capacity around implementing M&E good practice for funded programmes and beyond, to ensure effective programme design, monitoring of performance, gathering of information and supporting the release of lessons learned to catalyse wider change within the Church.

The postholder will set M&E policies and direction working closely with their line manager (Head of Grants). They will manage one line report (Monitoring and Evaluation Operations Manager) that will be responsible for ensuring evaluations are effectively undertaken by external evaluators and delivering a limited set of evaluations and mid-term reviews.

The role is critical in providing trustees full confidence in the use of funding and its impact through monitoring and evaluation. This is a strategically important role, as it directly consolidates emerging learning to further support the Church's Vision and Strategy.

About the Department/Role

The Vision and Strategy Team has been established to support the whole Church in its embrace of and engagement with the national Vision and Strategy for the Church for the 2020s, and to support the implementation of the Emerging Church programme. The Vision and Strategy has three strategic priorities: to be a church of missionary disciples, to be younger and more diverse, and to develop a mixed ecology - doing church in varied forms and settings.

The Vision and Strategy team consults on and the Funding and Learning sub-team manages one of the largest grant-making programmes in the country, with £100m + of Strategic Mission and Ministry Investment (SMMI) disbursed annually to support the Church's mission and ministry across England, prioritising investment in the most deprived communities. The SMMI funding includes the Diocesan Investment Programme (DIP) which provides funding for dioceses to enable the bold outcomes and strategic priorities of the Vision & Strategy to become a reality in parishes and communities through programme funding, and smaller Capacity grants. The SMMI funding also includes the People and Partnerships Funding, awarded to partners and networks to help overcome national challenges, by scaling up successful work or innovating, to better support the local church in delivering the Vision & Strategy bold outcomes, and the Lowest Income Communities Funding to sustain and strengthen the Church's mission with low income and deprived communities.

What you'll be doing

• Responsible for the overall approach to M&E to both support the impact and assessment of SMMI funded projects and programmes.
• Develop the pool of evaluators used for baselining and evaluations, owning relationships and ensuring new contractors have synergy and sympathy with the Church of England's ways of working.
• Forward plan overall M&E work and oversee reviews of specific streams of funding and ensure the effective gathering of independent feedback from grantees.
• Work closely with the Head of Grants to make sense of the evaluations emerging in terms of overall Monitoring, Evaluation and Learning strategy and cost-effective use of budget

Your job description is intended to reflect your main tasks and areas of work but is not exhaustive. Changes may occur over time, and you will be expected to agree any reasonable changes to your job description that are commensurate with your banding and in line with the general nature of your post. You will be consulted about any changes to your job description before these are implemented.

About You

The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. As a Disability Confident employer, we are committed to recruiting disabled people. We offer interviews to disabled people who meet the minimum criteria for the role.

Please refer to the Job Description for more information about the role and person specification.

Please note: Closing date is Sunday 8th June 2025, and interviews will be held on Thursday 19th June, 2025

What we offer

Your Salary

• A salary of £59,248 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

Your Benefits

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.

• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.

• Access to Occupational Health, and an Employee Assistance Programme 
• Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

Age UK is looking for an experienced front-line customer service professional to join their Supporter Engagement Team as their Supporter Engagement Executive. You will act as the first point of contact for members of the public and our supporters, delivering the charity's strategic objectives through the delivery of outstanding customer service and complaint handling. You'll be joining a small friendly team of seven established Supporter Engagement professionals and will work closely with colleagues across the organisation, including our Fundraising and Campaigns teams.

This is a hybrid opportunity, a blend of homebased and office working. Our linked office for this role is in London (near Tower Hill tube station) and currently you'll be expected to attend the office at least once per month for mandatory team days, or more often as needs arise.

Shortlisted candidates will be invited to an in-person interview on Thursday, 29th May at our London office EC3N 2LB.

Age UK internal grade - 8L

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P

Experience
* Experience of working in a front-line customer service function within an office environment. (A), (I)
* Experience of complaint handling both via the phone and in writing. (A), (I), (T)
* Experience of using databases/CRM systems to update customer information. (A), (I)
* Experience of applying GDPR in a customer service role. (I)
Skills and knowledge
* Excellent written and verbal communication skills - able to adapt communication style according to the needs of the customer. (A), (I), (T)
* Understanding of data protection principles & GDPR. (A), (I)
* Demonstrate excellent attention to detail when processing personal data, taking card payments and handling customer queries and complaints. (A), (I), (T)
Personal attributes
* Ability to handle emotionally charged customer interactions and respond effectively towards customers who may display challenging behaviour. (A), (I)
* Ability to handle & prioritise multiple tasks and decisions and proactively seek solutions, sometimes without immediate support. (I)
* Demonstrate agility and flexibility in day-to-day work by being adaptable to take on tasks when required in order to respond to fluctuating volumes of inbound customer contact and workload. (I)
* Ability to work effectively with internal and external stakeholders to investigate complaints with professionalism, impartiality and diplomacy. (I)
* Demonstrate empathy and warmth when responding to customers in vulnerable circumstances both via the phone and in writing. (I), (T)

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

CVs will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please click here

We are looking for an experienced and inspiring leader and adviser to join our Information and Advice Service and lead our wonderful advice team. Age UK Wandsworth is a local, independent charity that works to promote the wellbeing of all older people in the London Borough of Wandsworth. Our Information and Advice Service aims to improve the quality of life of older people and their carers through the provision of independent advice and support.

Purpose of the role: 

· To lead and manage a team (staff and volunteers) to deliver an outstanding information and advice service to older Wandsworth residents and to retain our professional accreditations.

· To support older people with high levels of income deprivation and health inequality to successfully identify and access benefits, health and social care, and other services, such as scams awareness, as needed.

The For Baby’s Sake Trust is excited to announce that we're looking for a Digital Communications Officer (part-time) to join our team. This role is about helping us expand our digital reach, engage key audiences, and strengthen our online brand presence.

In this position, you'll have the opportunity to manage our social media content, oversee website administration, conduct email marketing, and execute paid and organic digital campaigns. You will also play a vital role in enhancing our digital content strategy, growing our audience, and ensuring brand consistency across all platforms.

If you share our passion for breaking cycles of domestic abuse and giving babies the best start in life, and you have at least 1+ years of experience coordinating social and digital channels for an organisation, this might just be the perfect fit for you. We seek someone who understands best practices and trends and enjoys finding creative solutions to support our growth and drive positive social change.

This position offers a wonderful chance to work with a friendly, dedicated team at an award-winning charity, making a significant, positive impact on families affected by domestic abuse. This is a part-time role (22.5 hours per week) reporting to the Communications Manager. It is a permanent position with a salary of £17,304 per annum (£28,800 per annum full-time equivalent plus 5% contributory pension). Plus, you'll enjoy the flexibility of working from home, with occasional travel.

To apply, please send your completed application form by 11.59 p.m. on Sunday 1st June. We're planning to hold interviews in a central location in London on Monday 16th June.

Once we receive your application, we'll provide you with the link to the equal opportunities monitoring form—this is confidential and voluntary and won't affect the selection process. If you have any questions about the role, feel free to email the recruitment team and a team member will get back to you as soon as possible.

For more information about The For Baby’s Sake Trust, please visit our website.

No agency contact please.

We are looking for a passionate and empathetic individual who has the skills, knowledge and experience in coordinating casework and undertaking reporting of data to stakeholders. The IPO will undertake and be responsible for a range of administrative functions to advance and simply casework flow under the Sub-Regional Immigration Advice Service (SIAS) project. The IPO must have the ability to communicate effectively with referring agencies and stakeholders on a regular basis. The IPO will organise and present data to funders and others on behalf of NKLC. The IPO would have a good general understanding of Legal Aid casework, and the regulatory obligations set by the SRA and IAA.

A little about us

This is an exciting opportunity to join the Finance Team of a dynamic and growing children’s charity as Finance Assistant. 

Our mission is to bring hope and positive change to children and families.  To achieve this we deliver a range of services.  The Catholic Children’s Society (CCS) is one of the largest providers of mental health services to schools in London.  Currently we have over 50 counsellors/therapists working on-site in approximately 70 schools (both Catholic non-Catholic).  We also provide high quality early years education and family support, including offering emergency assistance for families in crisis. 

Our values

We work with children and families of all faiths and none; our sole aim is to help those in greatest need so they can overcome the challenges they face, achieve their potential and have better chances in life.  Our work is underpinned by our core values of integrity, compassion, inclusion and partnership.

What we are looking for

The post will suit someone who is highly numerate, organised and keen to develop and learn new skills (lots of training and development opportunities will be available).  Excellent attention to detail will be essential. This is a rare opportunity to make a real difference, working within a small team to support our finance function and – ultimately – ensure our organisation can achieve its goals and help many more children and families in need. 

What you get in return

The successful candidate will receive an excellent package including:

• Generous annual leave allowance of 27 days p.a. (plus bank holidays).
• Up to 11% employer pension contribution.
• Hybrid working options (once established in the role).
• Access to a staff Health Plan and Employee Assistance Programme 
• The opportunity to wake up each morning and feel you are making a positive difference!

Salary

£30,000 - £32,000
Hours: 35 hours per week

Location

This role will be based at our lovely and leafy Head Office in North Kensington (W10). 

Application process

Please go to 'quick apply'. Please ensure you include a cover letter with your CV. The letter should be no more than two pages and set out why you feel you have the skills and experience to excel in this role (referencing the job description). Please also explain what motivated you to apply. 

ARMA (UK) is the professional association for research management in the UK. We represent research leaders, managers and administrators, offering professional development and opportunities to build networks, knowledge and skills.

We are looking for a Conference and Major Events Manager to lead on the delivery of our successful annual conference and other major events.

The role includes, but is not limited to, project management, budgeting and financial management, marketing and promotion, sponsorship and exhibition sales/ coordination, venue selection and contracting, supplier management, speaker liaison, abstract management and delegate administration.

This role will work closely with our Head of Membership Engagement, the chair of Conference and Conference Working Group to deliver an excellent programme and outstanding delegate experience. The role holder is also responsible for managing the relationship with our appointed Professional Conference Organiser (PCO).

For full details about this role, our work and the skills required please refer to our role profile.

We're looking for a kind, compassionate and resilient Senior Payroll & HR Admin Partner to join our Human Resources team at our Head Office in Islington.

£32,000.00 per annum, working 35 hours per week.

(£32,000 on starting increasing to £33,093 once successfully passed probation)

Want to feel like you're making a difference? You'll feel at home here.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS (take this out if BSW advert)
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Healthcare Cashplan through our partner Healthshield
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Payroll

Be responsible for the day to day delivery and coordination of the administration of the Payroll function, ensuring a timely and accurate payroll service is delivered to Look Ahead's employees, workers and Board members, to agreed deadlines
Produce and review any monthly exception reports to identify and rectify any payroll errors arising
Work with the HR Admin and Payroll Manager, Director of People and Director of Finance to ensure that payroll data processing reviews are rigorously and independently checked, validated and signed off
Act as liaison with internal and external auditors and other 3rd parties (as appropriate) on all matters with regard to Payroll processes, controls and systems
Act as liaison with MHR, HR department and Business Systems team on all areas of the payroll.

HR Admin

Acting as the first point of contact for all HR Admin related queries, via phone and email; responding promptly, whilst managing expectations effectively
Ensure letters for contractual changes for staff are sent out in a timely and accurate way and all relevant systems updated
Respond to straightforward policy and process queries, providing appropriate advice and guidance in line with Look Ahead policy, ensure that urgent items are prioritised and that any issues are highlighted and resolved as quickly as possible; escalate to the Admin Manager or an HR Business Partner as appropriate

For the full list please see our website

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Can work to tight deadlines and deliver accurate work on time
Strong customer service approach - wants to get things right first time and ensures timely and effective communication with customers
Good attention to detail with minimal errors
Ability to prioritise and manage multiple tasks
Proactive and enthusiastic in approach to work and improving processes
Is confident in successfully resolving issues or conflict
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can-do attitude

For the full list, please see our website.

What you'll bring:

Essential:

Excellent attention to detail and high levels of accuracy
Previous payroll experience
Experience using iTrent or similar payroll/HR system for payroll purposes
Experience of monthly payroll processes
Intermediate or above Level IT competency, particularly in Microsoft Word and Excel
Experience of dealing with staff payroll and/or HR queries in a timely manner

Desirable:

Social Housing experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

MiD Mediation and Counselling is looking for an experienced and dynamic Executive Director to be responsible for leadership and management of the service and be accountable to the Board of Trustees. 

This independent charity is a family mediation and counselling service which supports couples and children before, during and after divorce or separation.  We are affiliated to National Family Mediation and the Family Mediation Council and hold a Legal Aid Agency contract for publicly funded family mediation.

The successful candidate will need extensive experience of income generation, marketing, organisational and people management plus a strong track record of strategic leadership and planning.

This role is office based in Hampton Hill.

Supporter Care Officer

6 months fixed term contract

Full time or 4 days per week

£28,000 pro rata

Hybrid working, 2 days a week in Chelsea/ Harefield

The Talent Set is delighted to partner with Royal Brompton & Harefield Hospitals Charity to recruit a Supporter Care Officer on a 6-month fixed-term contract. This exciting and varied new role offers a fantastic opportunity for someone with a passion for supporter engagement and strong administrative skills to make a meaningful impact. As a key member of the Community and Events Team, you will play a vital role in delivering excellent service to donors and supporters, ensuring the smooth processing of data to support the charity’s events and fundraising activities. Working within a small, friendly team of three, your day-to-day responsibilities will include managing the fundraising inbox, handling phone enquiries, entering data into Raiser’s Edge, and supporting a wide range of fundraising administration tasks.

Key Responsibilities:

• Respond promptly and professionally to supporter enquiries via email, phone, and post, ensuring a positive and engaging donor experience.
• Accurately manage and process donation data across various income streams, including online platforms (e.g. JustGiving, Enthuse), and ensure correct income coding in collaboration with data and finance teams.
• Provide exceptional supporter care by acknowledging donations promptly, responding to enquiries via inbox and phone, and maintaining a high standard of supporter engagement and communication.
• Maintain and update the charity’s CRM system (Raiser’s Edge), ensuring accurate data entry and supporter records for donations, fundraising pages, and event participants.
• Deliver administrative support for fundraising and challenge events, including sending out materials, managing stock of supporter resources, and supporting event logistics as required.
• Assist with stewardship activities and community fundraising support, including preparing and mailing fundraising packs, setting up new fundraisers, and helping coordinate communications.

Person Specification:

• Previous experience in a supporter care, customer service, or administrative role, ideally within a charity or not-for-profit environment.
• Proficient in Microsoft Office (especially Outlook, Word, and Excel), with the ability to manage multiple tasks efficiently.
• Confident using a CRM database, preferably Raiser’s Edge, with strong attention to detail and accuracy in data entry.

The deadline for applications is Wednesday 14th May 2025 at 4pm.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

This is an exciting opportunity for you to join our nursing team.

You’ll act as a specialist resource for Breast Cancer Now, clients, healthcare professionals and the wider public on the subject of breast health, screening, risk, benign breast disease and primary breast cancer. This includes providing information and support to clients through our helpline and Ask Our Nurse (AON) written enquiry service.

You’ll also work closely with other teams across the charity and externally on our breast awareness messaging and breast screening in addition to breast health and breast cancer.

About you

You will be a registered general nurse, with a relevant qualification in cancer or breast cancer nursing, either stand-alone or as part of degree studies.

You’ll have knowledge of breast cancer having worked directly with breast cancer patients or in breast screening. You’ll have the ability to show tact and discretion when dealing with sensitive and confidential information.

With your excellent communication skills you will be able to present both formal and informal teaching to a variety or audiences.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date Wednesday 29 May 2025 at 5pm

Interview date Week commencing 9 June 2025ca

This exciting new role is perfect for a candidate who is ready to make the role their own, and a self-starter keen to make an immediate impact, through a combination of:

• Supporting the expansion and transformation of our client advice services by ensuring operational service procedures are established, embedded and monitored.
• Exploring, implementing and enabling office and hybrid-working modernisations, including supporting senior members of the operational team to implement business innovations around hybrid-working software, HR systems, and integration of technology (possibly including AI) into our work.
• Alleviating administrative burdens so far as possible on our team delivering advice to clients, helping us to make an even greater impact on our community.
• Contributing to the design and development of robust policies that relate to office and outreach coordination, HR support and budgeting.
• Supporting our supervisory team in their management of people and relevant office administration duties.
• Maintaining and developing office resources, including our office manual, IT equipment, and shared online and offline documents.
• Supporting the trustee board and senior members of the leadership team in the delivery of their strategic goals and day-to-day administration.