Service administrator jobs in islington, greater london

Domestic Abuse Officer

Location: Waltham Forest/London

Salary: £30,000 per annum

Full Time

1-year fixed term contract

Young Ladies Club aims to raise aspirations in disadvantaged young women to achieve their education and career potential by providing mentoring, confidence building activities and career workshops from positive role models.  We envision a world where young women’s socio-economic background does not impact educational and career outcomes.

We are now looking for an experience Domestic Abuse Officer to provide an effective, efficient, and supportive service to women who are victims of domestic abuse providing emotional, practical and welfare support. As our Domestic Abuse Officer, you will provide a high-quality pro-active service to victims of domestic abuse and other forms of VAWG in either 1:1 or group settings delivering a service to those at medium and low risk.

As a Domestic Abuse Officer, your responsibilities will be:

· To work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse.

· To ensure that women are enabled to access their rights and are informed about their options.

· To reach out to survivors of domestic abuse and raise awareness of domestic abuse and local services offered.

· To support and implement the aims and objectives of Young Ladies Club ensuring that all work is undertaken in accordance with Young Ladies Club policies and procedures.

· To facilitate or co-facilitate the support groups

· To facilitate the provision of culturally sensitive therapeutic interventions and counselling services.

Required Skills and Experience:

· Demonstrable qualifications and/or experience in the field of domestic violence accommodation and support.

· An excellent working knowledge of key issues faced by black and minoritised women who have experienced Domestic Abuse and VAWG. Able to apply this knowledge at a practical level.

· Experience of identifying and responding to the risks to and needs of survivors of domestic

violence

· Experience of working with vulnerable women at least some of which are women or girls affected by domestic abuse and other forms of gender-based violence.

· A sound working knowledge of the practical, emotional, social and economic issues facing black and minoritised women and girls affected by domestic, and intimate relationship abuse

· Experience of multi-agency partnership working

· Knowledge of relevant legislation relating to Immigration, Honour Based Violence, Forced Marriage and FGM.

· Experience in running support groups in the community

· Ability to work with interpreters and volunteers.

· Ability to work with voluntary organisations, local authorities and government agencies on behalf of women.

· Effective communication skills.

· Experience of managing basic administrative systems.

· Training and qualifications in the provision of advice and advocacy on issues such as housing, welfare benefits and domestic violence.

· Good working knowledge of IT system and databases.

· Ability to run groups virtually on Zoom/Teams etc

Due to the nature of the role and the needs of our service users, this post is restricted to female applicants. This is a genuine occupational requirement in accordance with Schedule 9, Part 1 of the Equality Act 2010. YLC is committed to equality of opportunity and welcomes applications from all sectors of the community.

Due to the nature of the role and the needs of our service users, this post is restricted to Black and minoritised women. This is a genuine occupational requirement in accordance with Schedule 9, Part 1 of the Equality Act 2010.

This post is subject to Rehabilitation of Offenders Act 1974. A criminal record will not

necessarily exclude you from this post but under the Act, we must have details. An Enhanced

Disclosure will be sought in the event of a successful application for this post and therefore

you will be required to give details of spent and unspent convictions disclosed above. YLC

operates under the Revised Code of Practice for Disclosure and Barring Service.

What is the overall purpose of the role?

At Youth Action Alliance, our mission is to support the personal and social development (their values, beliefs, ideas and skills) of the young people living in Kensington and Chelsea, enabling them to increase their resilience and skills in the present and promote their ambitions for the future.

We are ambitious to grow, to continue supporting more young people and influence positive change. To achieve this, we are seeking to appoint a Lead Worker for the Gypsy, Roma and Irish Traveller cohort to develop and deliver an innovative and progressive project in a safe, industrious, and supportive environment, working primarily with this community.

The project provides the following for Gypsy, Roma and Irish Traveller young people 11-19 years old including;

• A weekly girls’ workshop
• Targeted mentoring and support - helping them to stay in education, enrol in college, seek work opportunities, and access additional support services.
• Off-site holiday activities

Please note, work may extend to ages 8–21, subject to funding.

Key Responsibilities

Programme Leadership & Delivery

• Plan and deliver an innovative, progressive programme of activities, developed in collaboration with young people and colleagues.
• Create safe, supportive spaces that foster personal and social development.
• Deliver 1 to1 and group support sessions through a variety of methods (in-person, phone, digital), providing advice, guidance, mentoring, and signposting to other services.
• Organise trips, workshops, and positive activities in line with the project delivery plan.

Project & Partnership Management

• Lead the day-to-day operational and administrative management of the project.
• Develop and manage partnerships with schools, local agencies, and trusted community stakeholders.
• Represent YAA at borough, London-wide, and partnership meetings to champion Traveller young people’s voices.
• Manage project budgets, expenditure records, and ensure assets and equipment are safeguarded.
• Supervise project staff, support workers, and facilitators, ensuring high-quality delivery and compliance with YAA standards.

Monitoring, Evaluation & Reporting

• Record attendance, case notes, and data consistently and accurately in the online database.
• Capture and share the impact of young people’s journeys through case studies, feedback, quotes, photos, and video.
• Produce monthly, quarterly, and annual performance reports for senior management and the Board of Trustees.
• Contribute to fundraising efforts by demonstrating impact and supporting applications to secure sustainable funding.

This job description cannot cover every task that may arise within the post at various times, and the post-holder will be expected to carry out other duties from time to time, which is broadly consistent with those in this document. This job description does not form part of the contract of employment.

Person Specification

Essential Skills & Experience

• A minimum Level 3 Youth Work qualification (or equivalent).
• Strong experience working with young people, ideally including the Traveller community.
• Skilled at building positive, trusting relationships with young people, families, and partners.
• Excellent organisational skills, able to manage multiple priorities and deadlines effectively.
• Confident communicator with strong literacy, report-writing, and presentation skills.
• Competent in MS Office (Word, Excel) and database systems for recording and reporting.
• A strong commitment to equity, inclusion, and safeguarding.

Desirable

• Experience within the charity, voluntary, or community sector.
• Understanding of the specific challenges facing Irish Traveller young people.
• Track record of partnership working and external stakeholder engagement.

Membership Manager

This is an exciting opportunity to join an ambitious and talented Development team

We are looking for an experienced Membership Manager to join our small and friendly Development team (Fundraising and Membership) and drive our strategy for Membership. With a healthy existing membership base of nearly 15,000, and a database of 100,000 registrants, this role will support the Head of Development in delivering the best possible membership offer for families in the Twins Trust community. You will be supported by a Membership Officer to continually evaluate and improve our membership proposition, giving members a brilliant experience and ensuring we can secure sustainable income for the charity.

Contract: Permanent
Hours: Four-five days per week (30 - 37 hours) Negotiable for the right candidate
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!). We are great at making jobs work around life.
Salary: £35k - £37k pro rata
Reports to: Head of Development 
Work location: Hybrid/remote. Office space in London Bridge, although entirely remote option is fine.
How to apply: CV and covering letter
Closing date: 8th October 2025
Interview dates: First-round interviews will be virtual and take place in September/October on a rolling basis

Purpose of the role

• Accountable for Twins Trust’s annual membership income, delivering a high-quality membership journey through all phases of membership
• Work closely with our Communications Team to develop and implement strategies to attract new members, and lead on retention plans to maximise member satisfaction and loyalty
• Line manage a Membership Officer, guiding them to provide excellent customer service to Twins Trust's members, process all membership income and maintain membership information on the database, Microsoft Dynamics
• Ensure membership processes – including processing income - are efficient, effective and implemented consistently
• Draw intelligence from our membership database, using surveys and analysing data to inform decisions that keep our membership offer fresh and relevant
• Champion the member voice internally, bringing together working groups to continuously improve our offer and ensure members’ needs are reflected in service delivery
• Collaborate with the Comms team to deliver our membership offer on our digital platforms and explore ways to harness technology to deliver what our members want and need in the long term

Ideal candidate

The ideal candidate will have experience in creating and delivering a membership strategy as well as managing the operational aspects of membership processing (database, compliance with codes of practice, data protection and BACS regulations). They should have excellent attention to detail, the ability to think creatively and analytically, excellent digital skills and IT skills, and a can-do attitude.

Person specification

Essential

• Experience of delivering and marketing membership schemes
• Working understanding of admin processes relating to membership
• Ability to influence senior stakeholders and internal colleagues
• Experience working in a CRM and analysing data to inform decision-making, Microsoft Dynamics experience a plus
• Excellent communications skills and attention to detail
• A creative and analytical approach to problem solving
• Strong IT skills, including advanced Excel.
• Enthusiasm for the issues we work on

Desirable

• Experience working with online payment/donation platforms, extracting and manipulating data.
• Experience of working with discount providers
• Knowledge of GDPR compliance and data protection
• Experience of creating a strategy around membership schemes
• Line management experience​

Mind in Enfield and Barnet is a fast-growing charity in North London providing much needed therapy, wellbeing support and advocacy services to people with mental health problems. 

This is an exciting new role for an experienced mental health professional who has experience of providing support to and working with clients with mild, moderate and severe mental health issues. You will provide Client Support for all services, including effective, in depth triage of clients, identification of client risk including escalation and support to clients. The successful candidate will provide support to all services, including building up and developing a bank of volunteers and (volunteer coordination) including general administrative support, as well as changes in service delivery. 

Client Support duties include:

• Support client enquiries by using in depth mental health skills to triage effectively
• Ensure appropriate and timely responses and assistance to clients by drawing on mental health training and experience.
• To use social prescription methodology, mental health experience and mental health triaging experience to most effectively signpost and refer (internally or externally) clients, on the phone and possibly via walk in (should we move to that type of provision)
• To liaise, (on behalf of clients), with services and service managers where clients get in touch for enquiries, changes or updates.
• Contribute to the development of a safe welcoming environment
• Provide support for clients when they may be experiencing emotional distress.

Service support duties include:

• Working with the Therapy Services Co-ordinator to provide service support, liaising with relevant staff where there are changes to client appointments or staff rotas and keeping rotas up to date
• Utilising and updating the client database/s for client enquiries, client information and changes to services
• Working with service managers to ensure homogeny of client referral information and processes
• Supporting clients and services by keeping an up to date understanding and log of internal services

Volunteer Co-ordination duties include:

• Building up and developing a bank of volunteers for services in order to develop new service models to expand our capacity to reach more people
• Recruiting and inducting new volunteers and working with / liaising with service managers to ensure they are matched with the right opportunities

Please see the attached job description, which includes all duties and skills required.

This is a part-time position, 21 hours per week covering the service between 9-5 Monday to Wednesday. 

£27,000 FTE / Actual salary based on 21 hours per week £16,200 per year. 

The role is based at Enfield Mind office at 275 Fore Street, N9 0PD.

The IOP exists to help physics and the physics community deliver on their potential for our lives, our society, our planet.

Together with our members and leaders from the world of physics and beyond, we have identified three priorities of Skills, Science and Society which must shape our work over the next five years if we are to achieve our mission.

We are very proud of our new innovative strategy, our priorities and our principles.

Here at the IOP we are looking for Manager, Corporate Partnerships for a fixed period of 18 months to support us in our mission.

What is it like working at the IOP?

The IOP is a friendly and ambitious organisation. Inclusion and diversity are central to our work and we have a ‘work anywhere’ policy to make working at the IOP as flexible as possible. Looking after our colleagues and supporting them in life and work is our priority, ensuring they can live their best lives, with competitive salaries, professional development opportunities and generous benefits.

Our comprehensive benefits package including:

• An excellent pension scheme - (up to 12% company contribution)
• Private medical insurance, life assurance, dental insurance, health care cash plan (via salary sacrifice) eye care vouchers, annual flu vaccinations, long service awards, employee assistance programme
• Floating bank holidays (choose where to take your bank holidays throughout the year)
• Generous annual leave (25 days starting as a standard)
• Flexible working and much more!  

The Role

What will I be doing?

• Create a powerful alliance of Corporate Partners to influence science strategies and investment in areas such as advanced sensing, photonics, quantum technologies, semiconductors, renewable energy, autonomous systems and medtech
• Secure long-term relationships by delivering impactful services that meet partners’ needs: working with cross-organisation teams to drive take up of IOP membership, professional registrations, thought leadership articles and access to publishing content
• Manage risks and ensure financial sustainability of the Corporate Partners Alliance

Projects you work on may include:

• Deliver annual series of leadership visits to Corporate Partners organisations to explore interests and common priorities around skills, R&D, infrastructure and business support
• Manage and deliver science insights and advocacy activities with Corporate Partners, via high-level meetings with senior stakeholders in government, industry, finance and academia
• Facilitate ideation workshops, prepare briefings and produce reports to develop new insights and seed new activities to support IOP and partner priorities

Who will I work with?

• Executive Directors and Chief Technology Officers in large R&D intensive businesses
• IOP leadership and cross-organisational teams including our publishing company
• Closely with IOP Associate Director for Science, Business and Data Insights

You are likely to have the following experience

• Credibility in building corporate partnerships with c-suite and senior leaders in R&D intensive, large businesses
• Knowledge of working at the interface of government policy, business and academia regarding science, technology and innovation
• Experience of implementing projects that involve managing senior stakeholders and decision makers in business and securing income targets

Ideally, we hope you’ll apply if your skills include:

Essential Criteria

• Organisational skills – ability to work with minimum supervision, prioritise workload, and  handle multiple tasks.
• Interpersonal skills – ability to positively communicate with others; the confidence to listen and understand.
• Communication skills – ability to express information clearly and effectively in written and oral form.

Nice to have

• Understanding of physics/a physics undergraduate degree or equivalent.
• Experience of a membership organisation.

The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity. We know that not every candidate fits into a neat little box, and that's okay! So, even if your experience looks a little different from what we’ve identified but you believe you’d bring passion, creativity, and a willingness to learn, we’d love to learn more about you!

Application

Alongside your CV, please ensure you include a cover letter stating how you meet the person specification. 

How will I be working?

The Institute of Physics is an inclusive employer and our people are at the heart of our approach to delivery. Following the impact of COVID-19, we have developed a new, innovative and exciting trust-based model of flexible working called How We Work. This empowers our staff to choose both individually and as a team how, when and where they work to deliver the goals of the organisation, acknowledging that there will be occasions where in-person meetings, collaborations and events will help generate greater impact. The How We Work initiative is based on the principles of collaboration, trust, flexibility and agility. You will be allocated a ‘base’ office which can also be a chosen place of work. 

Why should I want to work for the IOP?

The Institute of Physics (IOP) is the professional body and learned society for physics in the UK and Ireland - we seek to raise public awareness and understanding of physics and support the development of a diverse and inclusive physics community. As a charity, we’re here to ensure that physics delivers on its exceptional potential to benefit society. There’s never been a more exciting time to join the IOP - watch our film to find out more about our work. 

To apply for this role please click the link below, best of luck with your applications!

The IOP is committed to promoting a culture that is inclusive and welcoming to all individuals whilst celebrating diversity.

We recognise personal unique characteristics, should you require any reasonable adjustments to support you in your application and/or throughout the recruitment process please do not hesitate to reach out to us for support.

The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity.

Are you looking for a fulfilling & rewarding career?

Vibrance has an exciting opportunity for a Staff Nurse with a minimum of 2 years’ experience to join our exceptional team based in Dunelm, Chadwell Heath. 

You will join us on a full-time, permanent contract (37 hours per week) and in return, you will receive a competitive salary of £29,570 to £30,661 per annum plus benefits.

Vibrance is a registered charity supporting adults with additional needs in London and Essex.

We encourage a working environment that at its core is inclusive, pioneering, and has the highest levels of integrity.

About the Staff Nurse role:

Dunelm is a Nursing Home for 11 service users with severe learning Disabilities and complex Healthcare needs. As a support worker you will work closely with other Healthcare Professionals around Chadwell heath Area. Service users require 24-hour holistic support around all their needs including accessing the Community for activities. 

Dunelm offers a safe and friendly environment to carry out your work.

Responsibilities as our Staff Nurse:

You will work closely with residents, providing them with physical and emotional support in all areas of day-to-day life, both inside and outside the home e.g., personal care, mealtimes, recreation, and leisure, attending medical appointments, etc.

Part of your duties will include ad-hoc nursing related admin.

Skills and experience of our ideal Staff Nurse:

A motivated team worker committed to helping people with learning disabilities.

Computer literate, especially with Microsoft Office packages.

A Registered 1st Level Nurse ideally with RNMH/RNLD/RGN qualifications.

In return for your skills, knowledge, and experience, you’ll enjoy:

• A comprehensive training programme covering core skills
• Generous holiday entitlement
• Pension scheme
• Rewards and recognition for your service
• AIG Lifeworks Work-life Assistance (24 hours)
• Enhanced Maternity & Paternity Pay
• Flexible Working Options (Subject to service requirements)
• Learning & Development
• Mindful Employer
• Positive about Disability
• DBS online applications paid by Vibrance
• Long Service Awards

To join us as our Staff Nurse please click apply below – we’d love to hear from you!

About us
Providence Row has been supporting homeless and vulnerably housed people since 1860. We believe no one should have to sleep rough and that everyone should have access to the support they need to find a safe place to call home.

Through our Reset Outreach & Referral Service (RORS), we support people in Tower Hamlets affected by drugs and alcohol. Our team takes a harm reduction approach, meeting people where they are at, reducing stigma, and helping them access treatment, health services, and wider community support.

This role is a chance to make a real difference — whether you bring experience from substance use services or transferable skills and a passion for supporting people.

About the role

• Provide outreach and in reach support to people affected by substance use across Tower Hamlets, including those who may have a history of rough sleeping, be vulnerably housed, or otherwise disconnected from mainstream services.
• Carry out person-centred assessments and work collaboratively with service users to develop support and recovery plans.
• Make timely and appropriate referrals to specialist services (e.g. treatment, health, housing, and social care) to ensure holistic support.
• Develop strong working relationships with partner agencies to coordinate joint support and reduce barriers to engagement.
• Promote harm reduction, recovery-focused approaches, and ensure that people are empowered in their choices.
• Maintain accurate records and contribute to monitoring and evaluation of the Reset service.

Benefits

• 27 days holiday plus bank holidays
• Pension – 5% employer, 3% employee
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Monthly reflective practice
• Wide range of learning & development opportunities

To apply:  Please upload your CV with a covering letter, detailing how you meet the job specification. CV’s without a covering letter will not be considered.

Research shows some people, especially women and marginalized groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

Salary: £27,007.50 FTE (£10,803 pro-rata) per annum (London Living Wage)​

Hours: Part-time, 15 hours per week (0.4 FTE), preferably worked over 3 afternoons/evenings (Tue – Thu)​

Location: On site at London Projects, and remote working as needed​

Contract: Fixed-term Employee contract for 6 months​

Do you want to work with multiple-award winning charity, FoodCycle? Our vision is to make food poverty, loneliness and food waste a thing of the past for every community – including our school communities!​

We’ve partnered with 4 schools across London to bring our free community meal to their families after school hours, with the additional goal of helping connect families with each other and the school and introducing kids to new healthy food.​

We’re looking for some additional help over the next 6 months to support the volunteer teams on site and make these meals happen. You’ll need to have an interest and experience in working with kids and families!​

By joining us you’ll gain an understanding of different aspects of local project delivery for a national charity. You’ll be hands-on and have an immediate impact each day, leading small teams of volunteers who cook in the kitchen and host our guests to create a positive and welcoming environment and a nutritious vegetarian meal.​

Our school meals happen on Tuesday, Wednesday and Thursday evenings, and we would ideally like you to work your hours across these three afternoons/evenings. You’ll be supporting 2 meals per week on average, with around 5 hours required per meal. That leaves 5 additional hours to join team meetings and complete other duties.​

You’ll be supported by our experienced operational team, and we will equip you with a package of training and shadowing, including specific training around food safety, safeguarding and working within the lively environment of schools!​

Benefits: We offer 26.5 days holiday plus bank holidays for full-time employees (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.​

How to apply:Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.​

Deadline for your application:11.59pm on Tuesday 30th September​

Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.​

Safeguarding: Safeguarding is Everyone’s business – FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Enhanced DBS check.​

Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.

We believe in the importance and value of our colleagues. Our Colleague Experience Manager is a vital role at Starlight, prioritising our colleagues, their experience at work, their wellbeing, health & safety, and aspirations. We listen carefully to our colleagues to understand what matters to them at work and are committed to developing and growing the environment that will enable our colleagues to be their best. You will thrive on responsibilities from policy, process and administration to supporting Learning & Development and our Moments That Matter people strategy.

Main Purpose of Role

CFAB is a national charity and the UK-branch of the International Social Service network. Our social work team helps to resolve cases involving child protection, children in care, and vulnerable adults when the case crosses international borders. CFAB social workers offer advice and guidance to individuals and local authorities and help to link social work services between the UK and another country. CFAB social workers engage in direct work with beneficiaries through kinship assessments and risk assessments.

The main purpose of the role is: to manage a caseload of complex cases originating in the UK or overseas which involve child protection issues; to support, advise and quality assure the work of social workers in other countries; to deliver training to professionals on issues related to international social work, and: when needed, to complete kinship assessments of family members who have come forward to care for a child in care.

Note: Whilst there are some opportunities to complete direct work with service users, such opportunities are limited as the focus of the role involves supporting social workers abroad and delivering training to UK Local Authorities.

Main duties, tasks and key results

1. To hold a caseload of allocated cases originating in the UK or overseas

• Quality assuring complex kinship and parenting assessments completed by social workers abroad for court proceedings in the UK.
• Managing complex cases requiring liaison with local authorities or individuals in the UK, and the relevant authorities overseas to resolve the case;
• Assessing cases referred to CFAB, identifying the intervention required and the resources/agency to undertake it
• Preparing information for referral abroad or to an agency in the UK;
• Establishing, developing and maintaining relationships with clients and/or agencies in the UK and overseas to ensure the progression of cases to resolution;
• Ensuring that all cases are dealt with in a manner consistent with CFAB guidelines and Social Work England’s’ professional standards;
• Undertaking the required administrative tasks.

2. To participate in running the Advice Line service and responding to enquiries made to CFAB

• Offering advice to local authorities, NGOs and individuals
• Advising on referral procedure and fees
• Sending follow-up documents to enquirers
• Liaising with overseas partners for advice and to establish if services are available

3. To provide training to local authority professionals

• Deliver training sessions, jointly and single-handedly, to UK authorities on issues relating to international child protection, e.g. child trafficking and private fostering
• Present on CFAB’s behalf to conferences on international child protection, as required.

4. To undertake social work assessments

• Undertake kinship assessments of individuals in the UK who have applied to care for a child within their family who is in care in another country;

5. To support the development of the Social Work Team and wider CFAB team through:

• Participation in social work and CFAB team meetings
• Regular supervision meetings with line manager
• Representing CFAB to external partners
• Contributing to special projects as required

6.  To be adaptable and willing to take on new roles and responsibilities as the services of CFAB develop in response to the changing needs

7. To maintain up to date knowledge of legislation and policies affecting the work of CFAB to ensure a high quality consultancy service to service users.

8.  To present, represent and promote the organisation to a range of audiences and settings, including promotional events.

SKILLS/ABILITIES/KNOWLEDGE

Essential

1. Right to work in the UK

2. A thorough and in-depth knowledge of safeguarding issues and all relevant UK legislation and knowledge of international regulations.

3. Strong reporting writing and analytical skills 

4. Ability to use discretion and judgement when dealing with sensitive and confidential information.

5. Ability and commitment to undertake all duties and interactions with employees, partner providers and customers fairly, without unlawful discrimination, and with due regard to CFAB’s equality, diversity and health and safety polices.

6. Knowledge and understanding of cross cultural social care issues and commitment to the charitable services CFAB provides.

7. Excellent spoken and written English.

8. Excellent ICT skills.

Desirable

9. Experience of conducting assessments to inform court proceedings in the UK

10. Experience of working for a charity or NGO

11. Experience of working in international child protection and/or in multicultural settings.

12. Ability to speak and write to a business level in a language relevant to CFAB’s work other than English

Special issues

Occasional requirement to travel within the UK to complete assessments or deliver training.

Key external contacts

International Social Service network partners

Local Authorities across the UK

Additional Requirements

1. Ensuring adherence to necessary legislation e.g. Data Protection Act, Health and Safety Act

This job description is a non-contractual document and may be changed at any time by CFAB. All employees are expected to be flexible over the tasks/duties and responsibilities of their roles in order to meet the needs of both of CFAB and our service users/partners.

Do you have a passion for volunteerism, along with strong organisational and communication skills?

Would you like to join an ambitious £10 million programme empowering volunteering initiatives across East and North Hertfordshire?

We’re seeking a Programme Coordinator to support the development and delivery of a new collaborative, cross-sector programme in East and North Hertfordshire, aimed at growing and sustaining volunteers across health and community settings.

This is an exciting opportunity to join an innovative initiative that builds on the surge of volunteering for health we saw during the pandemic. With experience in project coordination or public engagement in the health, social care and/or VCFSE (voluntary, community, faith, social enterprise sector), the Programme Coordinator will support the Volunteering for Health programme delivery and engage with underrepresented groups in the local community.

Community Alliance (CABEH) is a growing organisation with an ambition to support the voluntary sector achieve meaningful change. This role is a key part of the wider Herts and West Essex Volunteering for Health Programme Team.

Essential skills, experience and personal attributes:

• A relevant degree or equivalent experience in a related field such as public health, community development, community engagement, social prescribing, and/or the Herts and West Essex VCFSE sector.
• Proven experience in supporting and coordinating projects, preferably within the VCFSE, health or social care sectors.
• Experience in research, data collection and analysis to inform project monitoring and evaluation.
• Experience in engaging with diverse communities.
• Excellent project coordination skills, including planning, monitoring, and reporting on project progress.
• Strong interpersonal and communication skills, both written and verbal, with the ability to present information clearly to a range of audiences.
• Good organisational skills and the ability to manage multiple tasks and priorities simultaneously, working across different locations.
• Proficiency in using standard office software, including word processing, spreadsheets, and presentation tools.
• Knowledge of safeguarding practices and commitment to promoting the welfare of vulnerable children, young people and adults.
• Understanding of equality and diversity principles and their application in the voluntary sector and health settings. 
• A proactive and self-motivated individual with the ability to work independently and as part of a team.
• Flexibility and willingness to adapt to changing project needs and priorities.
• Commitment to promoting health equity and improving life chances through volunteer engagement.
• Ability to travel extensively across Hertfordshire as required for the role.
• Willingness to work occasional evenings and weekends to accommodate project activities and events. 

Other essential requirements:

• Full, clean driving license and access to a vehicle for travel as required by the role
• Ability to work from both home, Community Alliance Broxbourne and East Herts hubs and office and the East & North Herts Hertfordshire Teaching NHS Trust office in the Lister Hospital, as well as attend meetings and events in various locations.
• Commitment to the values and policies of Community Alliance Broxbourne and East Herts, including equality, diversity, and confidentiality.

For more information, please visit our website.

Please submit a completed Application Form by Tuesday, 30th September 2025 at 12pm.

This post will be employed by Community Alliance Broxbourne and East Herts.

Westway Trust is seeking a highly motivated Caretaker who will be passionate about developing and maintaining high standards of security and presentation of buildings across the 23 acres of estate, to ensure continuity of the use of the buildings and grounds for tenants and community use. This role will be critical to ensuring management of a vibrant, diverse and thriving estate.

You will be an enthusiastic individual with a good level of customer service who will have the ability to deal confidently with tenants and the general public.

Key responsibilities of the role include but not limited to:

• Responsible for light maintenance and housekeeping duties across the Trust’s buildings and estate.
• Perform simple repairs and maintenance tasks as required.
• Conduct security checks of the Trust’s properties across the estate, involving opening buildings and locking all doors and windows when not in operation.
• Inspecting buildings, including heating, cooling, lighting and alarm systems to make sure they are in good working order.
• For the general upkeep of buildings, sourcing, booking and supervising contractors for minor repairs working with the Facilities Team.
• Work with the Grounds & Gardens team to ensure Westway Trust’s land remains clean and tidy at all times (fly-tipping/bins/parking).
• Liaising with colleagues to assist in the unit base parking operations.
• Monitoring of bin collections and cleaning and re-arranging as required.
• Preparing rooms for meetings and events, including the moving of equipment such as tables and chairs.
• Liaising with Events Team to deliver support to events.

Knowledge and Experience:

• Educated to GCSE standard or equivalent.
• Three years of working with a property team or as a caretaker or in a similar role.
• Electrical and plumbing experience and / or qualification is desirable but not essential.
• Painting/decorating experience is desirable but not essential
• Good understanding of technical information, building construction and design.
• Practical ability to use and maintain tools.
• Experience of working in public open spaces.
• Good people management relationships.
• Have good time management, organisational, communication and administrative skills with the ability to work under pressure.
• Proficient at managing databases and programmes.
• Experience of handling anti-social behavior matters.
• A keen eye for detail and presentation in all aspects of work.
• Good knowledge of the local area would be particularly helpful.

Personal Skills:

• Confident communicator.
• Good people skills and conflict resolution skills.
• Effective problem-solver.
• Proactive approach
• Reliable and flexible.
• Ability to work on own initiative with minimum supervision.
• Ability to work independently and as part of a team in culturally diverse environment.
• Experience of adhering to health and safety regulations at all times.
• Demonstrable understanding and commitment to equal opportunities and diversity.

Desirable: 

• Driving license

Benefits of working for Westway Trust:

• Great location in the heart of Portobello, North Kensington
• Investor in People (IiP) employer
• Generous holiday entitlement of 25 days per year + statutory bank holidays
• Free gym membership at health club one minute walk from the office
• Pension scheme
• Life Assurance
• Sick pay scheme
• Season ticket / bicycle loan
• Free eye test voucher

The application deadline is Sunday 21 September 2025 when applications will be reviewed and shortlisted for interview.  However, we reserve the right to close the application early.  An early application is strongly recommended.

Background to the role

Job description

Job Purpose

• Carry out home repairs and maintenance work for older people and/or their carers across East London. 
• Support AUKEL Home & Settle service in providing support to aid hospital discharge. 
• Carry out home security checks and advise and fit crime safety devices/adaptations. 
• Deliver person centred service to diverse communities across East London. 

Key Tasks

• Fitting installations to instructions from Social Workers / Occupational Therapists e.g.,
  • key safes
  • fitting grab rails
  • banister rails 
  • raised toilet seats 
  • telephone extensions 
  • fixing commodes to the floor 
  • fixing down loose floor covering
• Installation of security devices and smoke alarms. 
• Relocation of furniture – set-up of micro-environments to aid hospital discharge. 
• Draft proofing 
• Delivery of equipment as required e.g. emergency heaters, walking frames etc. 
• Carry out home safety checks advising on crime safety devices and adaptations and fitting as required. 
• Taking care of cleaning of tools and equipment and checking they are in good working order meeting health & safety requirements. 
• Ensure that the service user’s home is left clean and tidy on completion of the work and be responsible for the safe and proper removal of waste and debris. 
• Taking responsibility, whilst using, AUKEL vehicle(s) ensuring that are in a roadworthy condition and reporting any concerns to Line Manager. 
• Carpentry, minor plumbing, minor electrical work 
• Working closely and supporting AUKEL volunteers. 

Administration

• Keeping detailed records of jobs completed e.g., time taken, materials used, cost.
• Keep accurate records of customer donations.

Quality

• Provide services in accordance with Health & Safety Legislation.
• Supporting the maintenance of Foundations Quality Mark by providing excellent services and customer support

Liaison

• Home & Settle Hospital Discharge Services
• Home & Care Services
• Bart’s Health NHS Trust Royal London, Newham & Whipps Cross Hospitals
• Homerton University Hospital
• Adult Social Care
• Wider AUKEL services

General

• Meet regularly with line manager for support, supervision and appraisal.
• To attend team and staff meetings, (and other meetings) as required.
• To undertake any training required to be completed to fulfil the role e.g., Trusted Assessor training;
• To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL.
• Carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.

 Functional Links

• The role is supervised and supported by the Senior Handyperson
• Hospital Discharge Project Co-Ordinators: Royal London Hospital, Homerton Hospital and Whipps Cross Hospital.
• Wider AUKEL services
• Facilities Manager.

Person Specification

Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply!

Essential/Desirable

Experience

Essential

• Experience of working in a diverse community
• Experience of working in a domestic environment
• Demonstrable experience of working as a handyperson

Knowledge & Understanding

Essential

• Understanding of confidentiality policy and practice
• An awareness of and sensitivity to the needs of older people
• Awareness of health and safety issues, risk assessment, COSHH, RIDDOR etc.
• Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner. 
• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers. 
• Understanding of Equity, Diversity and Inclusion, including the impact of discrimination and disadvantage on our clients, as well as a commitment to investing in increasing your own awareness of EDI issues so you can contribute to making our organisation as equitable and inclusive as possible

Desirable

• Trusted Assessor Trained

Skills/Attributes

Essential

• Excellent interpersonal skills
• Excellent verbal and written communication
• Good planning and organisational skills
• Ability to work independently and as part of a team
• Ability to prioritise and manage time and resources in a competent manner
• Ability to drive with a clean licence (electric vehicle available for day time use for candidates over the age of 30 years), Under 30 years car allowance will be paid.
• Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered. 
• Commitment to learning and development and reflective practice. 

Desirable

• Ability to speak a community language

Additional Requirements

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
• Ability to travel throughout AUKEL areas of benefit
• Flexibility in working hours to meet organisational needs.

Additional Information

• This job description is not intended to be exhaustive, but rather to clearly define the fundamental purpose, responsibilities and deliverables for the role. 
• In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management. 

Already experienced in Special Education needs, delivering and facilitating youth projects and looking for a chance to make a big difference to the lives of learning disabled and autistic young people?

Ready to be part of a growing team at a community youth organisation based in Westminster?

We are Caxton Youth Organisation. We are a specialist youth club, creating community, breaking barriers and empowering learning disabled and autistic young people. Over the next three years and beyond, we will aim to reach more disabled young people and become more youth-led - and you could help make that happen.

There are many reasons why the work Caxton Youth Organisation does is important. At Caxton, we want to shape a more inclusive society free from disabling barriers where all young people can lead happy, healthy and more independent lives.

Our team of qualified youth workers and practitioners create a safe, welcoming and inclusive space in the community where disabled and autistic young people can make friends, learn new skills, build confidence, and be themselves.

We're a small charity but our work and impact is long-lasting and holistic. For everyone who works at Caxton, it's more than just a job. All the team want to make a lasting difference to the young people we work with. If this sounds like something you want to be part of then we hope you will consider joining our organisation.

Purpose of the role:

• To provide innovative, exciting and accessible youth work and youth projects to disabled young people aged 11-25 years old.
• To support the running of Girls Group aged 11 – 25 years, including accompanying minibus runs.
• To provide additional support to programme leads where your contribution can make the most meaningful difference. Our programmes are: Independence, Social and Emotional Wellbeing, Employment Support, Creating Communities and Opportunities (cultural experiences), Changemakers (social action), Health and Getting Active (health and fitness) and Greener Futures (environment).
• To support the delivery of our holiday programmes and residentials, providing overnight disturbance cover where you will be responsible for our female members.

Required skills, knowledge and qualifications

• A minimum of 1 years experience in the youth work sector.
• A minimum in Level 2 Youth Work or working towards a qualification.
• A highly motivated, passionate and creative youth worker.
• Strong empathy and a person centred approach.
• Excellent written and communication skills.
• A strong understanding of the principles of youth work as a distinctive practice of informal education and voluntary participation.
• An informed understanding of inclusive practice, with an enthusiasm to learn more and share your knowledge.
• Confident use of Microsoft packages.
• A good understanding of safeguarding and confidentiality.
• Able to work as part of a team and to use own initiative.
• Willing to work regular evening youth clubs, stay on overnight on residentials and work the (very) occassional weekend.

Desirable

• Experience of supporting learning disabled and autistic young people.
• Knowledge of Makaton or other communication aids.
• To have a driving licence
• Ability to drive a minibus (including a D1 licence and MIDAS qualification).
• First aid and/or mental health first aid training.

Essential Safer Recruitment Criteria

1. A cleared Disclosure and Barring Service (DBS) check at an enhanced level. This check is necessary as the work involves dealing with or having access to children and vulnerable adults whilst undertaking normal duties.

2. The candidate must be able to provide at least two relevant references prior to taking up the post.

Caxton Youth Organisation is an Equal Opportunity Employer. We will consider all reasonable adjustments under the terms of the Equality Act (2010) to enable an applicant with a disability (as defined under the Act) to meet the requirements of the post. We encourage applicants from underrepresented groups’.

*For genuine occupational requirement reasons we are seeking female applicants only for this post (exemption under the Equality Act 2010; Schedule 9 Part 1).  

Please note that interviews will take place on Tuesday 21st or Thursday 23rd October.