Service administrator jobs in north london, middlesex county

Parent & Carer Forum Manager

About us

Merton Mencap is a local independent charity supporting young people and adults with learning disabilities and autism and their families in the London Borough of Merton.

Our services and activities support young people and adults with learning disabilities and autism to learn life-skills for greater independence, take part in community activities and enjoy life.  We support parents and carers and to have a voice, feel less isolated more informed, and develop networks with other parents and carers.

Our reputation as a leading local charity is driven by the professionalism of our staff and volunteers who are committed to making a real difference to the lives of local people.

About the vacancy

In this role, you will support a steering group of volunteer parents and carers who oversee the running of the Forums.  Your excellent organisational skills will ensure parents and carers have a voice at key local meetings, plus you will arrange monthly events for parents and carers such as workshops with key local decision-makers.  You will provide opportunities for parents and carers to develop their own networks of support through WhatsApp & social media, and oversee the publication of bi-annual newsletter. Each year, you will use your analytical skills to measure the impact the Forum is having on the lives of its members and recommend areas for development to the steering group, always seeking to improve the service and reach more families.  

You will line-manage a Forum Administrator who will support you and the work of the Forums. 

This important role forms part of our charity’s strategic offer to local parents and carers.  You will join our senior team plus you’ll have the opportunity to contribute to the wider work of the charity such as by attending fun community fundraising activities, working with our partners, and enjoying our social events.

You will receive our mandatory training in safeguarding, health & safety, confidentiality, equal opportunities & diversity and mental health, plus more technical training including risk assessment and first aid.  

Although not essential, we encourage applications from people with lived experience of learning disability and autism, such as parents and family carers.  All our appointments are subject to an enhanced DBS disclosure and 2 satisfactory references.

More information
For more information about our Forums, visit our website

Colleague Support Coordinator
Permanent
Full time 34.5 hours (9am - 5pm Mon - Thu and 9am - 4:30pm Fri)
Location Split between home and our London Office 1 day in the office (Wednesday)
Salary Range £27,000 - £30,000
 

About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

About the role
In this role you will provide advice and guidance to the organisation on all HR related matters, seeking additional support from specialist teams where required (ranging from policy advice, change, recruitment, reward, learning and development and transactional HR).

You will play a proactive role in the delivery of a customer and commercially focused service to employees of Macmillan, working at pace to resolve queries and deliver the monthly payroll (including new starters, movers, leavers, family leave and other contractual changes within SLAs and to an exceptional degree of accuracy).

As a Colleague Support Coordinator you will support the wider function in looking after the team inbox as well as telephone lines on a rota basis in order to best support our current and prospective employees.

About you
The successful candidate will demonstrate the following skills and experience:

• Experience of providing advice and guidance via email and telephone in a service focused environment (HR related preferred but not essential)
• Experience of working at pace and under pressure to deliver against multiple deadlines with great attention to detail
• Excellent customer service skills and a customer focused mindset
• Experience of using MS Office, specifically MS Word and MS Excel

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days 
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours can be considered
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process
Application deadline: Tuesday 13th May 2025

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

Please note, we do not generally offer visa sponsorship for this role.

We are looking for a talented Communications Assistant with organisational, people and coordination skills to join a busy and varied directorate in a professional membership organisation. 

The Communications Assistant will be an integral role in the communications directorate, supporting the Director and teams to deliver on ambitious objectives. We’re looking for an organised self-starter with good writing skills, who can turn their hand to event organisation, support with our publications and a variety of communications tasks, as well as offering support to the Communications Director and Heads of Teams. 

You’ll be calm, have good administrative skills, adept at plate spinning and able to manage a varied workload, whilst learning huge amounts about communications and customer engagement. You will have demonstratable knowledge, interest, or experience of working within a Communications team, and have strong communication skills, with an understanding of how to effectively plan and manage your own time. 

What you’ll do

• Provide admin and communications support to our flagship publications, 
• Work on our annual censuses, including data verification and stakeholder engagement
• Support with branding and corporate communications activity
• Help to coordinate and deliver events
• Draft and deliver a range of communications, from website content to briefings.
• Deliver administrative support across the directorate
• Provide excellent customer service to Fellows and members. 

What you’ll need

• Demonstrated knowledge, experience or interest of working within a Communications team
• Ability to manage databases, organise meetings effectively and support administratively
• Ability to multitask in a multi-faceted role
• An understanding of how to support senior executives effectively
• Good writing and communication skills
• Great attention to detail
• Flexible and self-motivated 
• Able to manage a varied workload 

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (up to 60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Description

Location: London SE1

Contract: Permanent, full-time

Salary: £18k

Closing Date: 6th May 2025

Are you looking for an apprenticeship opportunity? We are national charity based in central London providing a range of services to the maritime sector. We are looking for someone to assist in the administration of all our services, from seafarer training courses to ship libraries. You will learn about this amazing industry and gain a broad range of skills working within our small team.

About the role

Responsibilities

• To support the Head of Seafarer Learning and Welfare in the effective administration and development of Marine Society training and mentoring programmes.
• To act as first line contact for all internal and external enquiries and to respond to these in a timely manner.
• To receive and process seafarer bursary applications and forward to the Head of Seafarer Learning and Welfare for assessment and approval.
• To accurately track and monitor beneficiaries of the Coming Ashore programme and to provide administrative support to programme mentors.
• To take minutes for team meetings and maintain records and files
• To work with the Digital Marketing Coordinator in the administration and promotion of all Marine Society services through social media and press publications
• To maintain the use of Google Classroom as a communication hub for programme users and bursary recipients and to track their progress and outcomes.
• To input data that will support the production of reports by the Head of Seafarer Learning and Welfare to funders and stakeholders as required.
• To assist the Apprenticeship Delivery Manager in all aspects of administering the apprentice and adult skills programmes.

Requirements

• Good general level of formal education (including English and mathematics GCSE Grade 4/C or above)
• Proficient user of Microsoft Office applications and virtual meetings software
• Good standard of written and spoken English

For further information, please download the Recruitment Pack. If you are interested in this role, please apply now!

Benefits

• 25 days annual leave per annum increasing with length of service
• Hybrid working for many roles
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

For further information, please download the Recruitment Pack. If you are interested in this role, please apply now!

Additional Information

The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.

Make a meaningful difference to the lives of D/deaf and disabled people in Islington.

Disability Action in Islington (DAII) is a local, user-led Deaf and Disabled People’s Organisation (DDPO) supporting disabled residents to live independently, access their rights, and thrive. Our advice and advocacy services are free, trauma-informed, and rooted in the social model of disability.

We are looking for a dedicated and experienced Information & Advice Services Coordinator to lead the delivery of our community advice service. This role is ideal for someone who brings both frontline advice experience and the confidence to support a small team working with people facing multiple barriers.

You’ll play a key role in shaping how we deliver rights-based support across welfare benefits, housing, health and social care — and help us prepare for Advice Quality Standard (AQS) accreditation.

About the Role

As Information & Advice Services Coordinator, you will:

• Co-ordinate the day-to-day delivery of DAII’s advice and information service
• Provide direct support to clients with complex or ongoing needs
• Support colleagues and volunteers in dealing with multi-issue casework
• Ensure records are kept accurately and support monitoring and reporting
• Build partnerships with statutory and voluntary services to provide joined-up support
• Lead on quality assurance work as we prepare for AQS accreditation
• Contribute to a positive team culture rooted in reflection, care, and inclusion

Who We’re Looking

For This is a hands-on role for someone who is organised, empathetic, and committed to justice and inclusion. You’ll need to balance coordination with frontline delivery, while supporting others to grow.

Essential:

• At least 18 months’ experience in advice, advocacy or support work
• Knowledge of key issues affecting disabled people, including welfare rights, housing, and social care
• Excellent digital and administrative skills, including using case management systems
• Experience working with people with complex needs and navigating multi-agency support
• Excellent written and verbal communication skills
• Commitment to the values of equality, inclusion, and the social model of disability

Desirable:

• A relevant qualification (e.g. Level 3 in Advice and Guidance) or lived experience
• Experience supporting or coordinating a small team or service
• Familiarity with AdvicePro or similar systems 
• Understanding of trauma-informed and person-centred approaches

What We Offer

• A supportive, values-led working environment
• The chance to shape and improve an essential community service 
• A small, dedicated team where your voice and will make a difference
• Training and development opportunities
• A work culture rooted in trust and wellbeing
• Employee Assistance programme 
• Employee Discount Scheme 

Job Title: Independent Services Manager

Service: Independent Services for complaints and secure accommodation reviews

Salary Range: £19,200 to £20,400 per annum (FTE £32,000 to £34,000)

Location: Home based

Work Pattern: Part-time, 21 hours (ideally over 3-4 days)

Contract Type: Permanent

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About Coram Voice

Coram Voice is part of the Coram Group of charities. We are a leading children’s rights organisation. We champion the rights of children. We get young voices heard in decisions that matter to them and work to improve the lives of children in care, care leavers and others who depend upon the help of the state.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

About the Independent Service Manager role

We are looking for an experienced childcare professional to manage our England wide service for complaints under the Children Act (1989) and Independent Person service for Secure Accommodation Reviews for children placed in secure children’s home under section 25 of the Children Act (1989).

The role will be responsible for the delivery of this national service managing a group of committed and dedicated Independent Person, as well as managing the relationships with our commissioning authorities. You will have the credibility to work at a management level, and the skills and experience in the sector to support and manage people, relationships with commissioners whilst maintaining high standards of professional practice.

We want a leader who will build and develop our team of associate Independent Persons who act as Investigating Officers, Independent Persons, Stage 3 Panel chairs and panel members for Children Act (1989) complaints against local authorities, and Independent Persons for Secure Accommodation Reviews.

The post holder will be responsible for ensuring excellent service delivery that meets internal and external performance measures. They will hold responsibility for quality assuring work undertaken via contact with Independent Persons and scrutiny of investigation reports.

We are seeking candidates who are committed to our objectives for children and young people and equally committed to the organisation and the development of our services.

This post will be home based (with access to our attractive Central London offices for those who wish to do so).

The post holder may on occasion be asked to travel within England as part of contract management or to attend staff and management events in London.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: Monday 5th May 2025 at 23:59

Interview Date: Wednesday 14th May 2025 

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

2025 Coram Voice - Registered charity no: 1046207

Join the team at St Hilda’s East – a community charity with 135 years of history and impact in Tower Hamlets. 

St Hilda’s East is a vibrant, inclusive charity with a mission to combat deprivation and social exclusion in East London. We bring together people of all ages and backgrounds at our welcoming community centre in Shoreditch and at our Elders Day Centre in Shadwell. Our work includes early years support, youth programmes, mental health and wellbeing activities, advice services, and community engagement for older people. 

Finance Assistant (Part-Time) 
 
Location: Shoreditch, East London 
Salary: £27,008 (pro rata to £16,205 for 22.5 hours per week) 
Contract: Permanent, part-time 

Reporting to the Head of Operations, the Finance Assistant will play a vital role in the day-to-day financial administration of the charity. You will manage transactions using QuickBooks, process invoices and payments, assist with payroll, support the preparation for audit, and maintain accurate financial records. You'll also help us improve our financial systems as we continue to grow and adapt. 

This role also includes occasional receptionist cover, so we’re looking for someone friendly, reliable and adaptable. 

This job is for you. if you: 

• Have previous experience with financial administration in a small organisation 

• Are comfortable using bookkeeping software e.g. QuickBooks 

• Have excellent attention to detail and strong numerical skills 

• Can handle confidential information with discretion 

• Enjoys working both independently and as part of a team 

• Are aligned with our values and passionate about community work 

Please apply by submitting your CV and a cover letter. The cover letter should be no more than two pages long and should explain point by point how you meet each of the Essential Criteria on the Person Specification. Don’t forget to provide examples to evidence your experience and abilities. 

Interviews will be held in the week commencing 19th May 2025 

Benefits include flexible working arrangements including the option to split your time approximately half-and-half between the office and home, 25 days annual leave, and access to an Employee Assistance Programme. 

St Hilda’s is committed to racial justice and wider inclusion and diversity. We are working towards a goal where our team fully reflects the diversity and difference in lived experiences of our local community. 

In this role, you will be responsible for managing our phone line, triaging referrals and providing advice and information to residents and the wider consortium team.

We are looking for someone to support the Director of Finance & Resources and Deputy CEO, the
Board and the Senior Management Team to deliver effective governance, HR and Corporate
Services, embed a risk culture and ensure compliance as well as strengthen the Association’s internal
control functions.
To be successful in the role you will need:
• CIPD qualification or working towards same with a commitment to CPD
• Education to degree level or equivalent through relevant training and experience
• Relevant Health & Safety qualification
• Experience of providing Human Resources support to management and employees, including
organisational change, terms and conditions, policies and procedures
• A sound grasp of corporate governance issues and secretarial practice
• Good understanding of regulatory environment and legal requirements of the social housing
sector
• Excellent communication and organisational skills and the ability to influence a wide range of
stakeholders
• Experience of preparing and presenting reports to Senior Management and Board
• Proficient in Board report writing and minute taking
You will be joining the team at an exciting time of growth and will be responsible for delivering an
excellent responsive customer orientated service to Ekaya residents, tenants, other service users and
stakeholders.

Contract: Full time (35 hours per week), Fixed Term Contract, 18 months

Salary: £40,000- £41,000 p.a.

Job Summary 

The purpose of this role is to bring additional operational capacity to new church plants and partnerships. This role will work across multiple partnerships on a fixed term basis to support the operational set up of new partnerships, and leading on operational improvements where there are existing processes. 

This role will be pivotal in establishing sustainable operational excellence, allowing ministry teams to undertake missional work. 

Job responsibilities 

• Support new church partnerships and plants for a fixed term to develop strong operational functions.
• Work collaboratively with parish team members, scoping the operational needs that require supporting, reviewing or developing 
• Set-up new or review existing operational functions, including: HR and recruitment, finance, reporting, fundraising, buildings management.
• Develop digital and communications processes including website development and newsletter templates.
• Lead on development and implementation of volunteer and event management systems.
• Work with parish leaders to develop operational sustainability beyond the term of this role.
• Identify operational needs in support of missional activities, supporting missional project planning and project management.
• Support with partnership reporting processes as part of the Hackney and Islington funded programme.
• Develop a pipeline of income generation opportunities, including rental agreements and grant funding.
• Develop an operational toolkit of policies and best practice for future plants and partnerships 

Please refer to the attached Job Description for the full details on the main responsibilities. 

Person Specification 

Essential 

• Experience implementing new systems
• Change management
• Experience of grant management or reporting on funding objectives
• Strong operational and administrative skills
• Strong stakeholder management skills
• Knowledge of recruitment processes
• Strong IT skills
• Right to work in UK
• Practicing Christian, committed to upholding the values and mission of the Church of England
• The person will not require a DBS check

Desirable 

• Knowledge of good governance practices
• Relevant Project Management qualification
• Relevant finance or HR administration qualification
• Experience of parish operations

Please refer to the attached Job Description for the full details on Person Specification. 

About the London Diocesan Fund 

The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocese of London comprises of c400 parishes north of the River Thames and within the M25 motorway. 

The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund, we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people. 

Equality, Diversity, and Inclusion 

The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community. 

We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation. 

Safeguarding 

The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. 

Benefits of working with us 

The LDF offers a supportive working environment, opportunity for career development and the following financial benefits: 

• Competitive remuneration package
• 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
• 15% employer pension contribution and salary sacrifice available
• Death in service benefit x3 of basic gross salary
• Enhanced maternity leave of six months full pay, after 12 months of employment
• Season ticket loans for public transport
• Access to Benenden Health Insurance
• EAP counselling through Health Assured                            
• Up to £100 for eye test and contribution to spectacles                      
• Two additional paid days for community volunteering

Interviews will be held on 22 May 2025 in the Hackney or Islington area. 

About the roles:

Camden’s Integrated Drug and Alcohol service is offering an incredible opportunity for individuals with lived experience of homelessness and/or substance use to join a pioneering team supporting others in their recovery journey. With one year of funding secured, we are seeking two passionate and dynamic individuals to take on specialist roles, based at both treatment sites and within Camden hostels. These roles will also involve working alongside the In-reach team and the Specialist Women’s team, allowing you to make a tangible impact on the lives of clients by helping to shape and enhance services for those who need them most. You will be a familiar, trusted face, guiding clients through their recovery journey, empowering them to access treatment and overcome barriers, while contributing your own insights to ensure services are truly supportive and accessible.

In these roles, you will have the opportunity to develop your skills in trauma informed interventions, working alongside expert practitioners to transform how clients experience treatment. The focus is on creating safe, welcoming spaces for individuals to seek help without fear of further harm or trauma, while also engaging in meaningful activities that inspire positive change in their lives. You will be pivotal in supporting Camden’s hostel pathway clients, helping them not only access treatment but also discover the strength within themselves to rebuild their lives. This role offers an exciting, empowering career development opportunity to make a real difference, leveraging your lived experience to guide others, and to grow within a supportive, developmental environment at SHP.

For occupational requirement reasons, one of the two roles advertised will be protected for female only applicants (exemption under the Equality Act 2010; Schedule 9 Part 1). 

About you:

• An individual with a lived experience of substance misuse as well as experience of accessing Treatment and Recovery services.
• An understanding of the principles of planned support and working with vulnerable people.
• An understanding of the principles underlying a quality and customer focussed service with the proven ability to empower service users.
• The ability to be self-motivating, work under pressure and manage time effectively, prioritising different areas of work according to need.
• Willingness to work flexibly in response to changing organisational requirements and work outside of office hours on occasion.
• Strong time management skills, ability to work on own initiative, manage competing priorities and maintain high standards.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 11th May at midnight

Interview Date: Wednesday 21st and Thursday 22nd May at SHP Head Office in Kings Cross

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Programme Engagement Lead

Westminster Kingsway College, Victoria, London
£30,000 + 34 days annual leave 
Full-time, permanent 
Apply by: 6th May, 7PM 

Flexible Working: Due to the nature of the role, you will need to be onsite during training sessions. While there is a core requirement for being present during essential programme times, there is room for flexible working arrangements outside of these hours and outside of scheduled programme times.

About Hotel School 

Hotel School is an award-winning charity helping people who’ve experienced homelessness and disadvantage build a new future in the hospitality industry. 
 
We deliver a 10-week programme combining hospitality training, confidence building, and 1:1 personalised support. Students graduate with practical skills, renewed confidence, and real opportunities — backed by our trauma-informed, psychologically-informed approach. 

About the Role 

This is a varied, people-focused role at the heart of our training programme. 
 
You’ll support students through every step - from referral through to graduation - offering emotional encouragement, practical guidance, and holistic support. 
 
You’ll also play a vital role in delivering sessions, liaising with partners, supporting operations, and helping people into meaningful work. 

Key Responsibilities 

• Provide 1:1 mentoring and support for students on the programme 
• Help students overcome barriers (e.g. housing, mental health, confidence) 
• Support training sessions and group activities 
• Deliver employability workshops 
• Coordinate recruitment, referrals, and enrolment 
• Liaise with referral agencies, employers, and support services 
• Maintain accurate records, attendance, and case notes 
• Follow safeguarding procedures and respond appropriately 

About You 

We’re looking for someone who is: 
• Experienced working with people experiencing homelessness and/or other disadvantages or in employment services 
• Compassionate, patient, and calm under pressure 
• Experienced in supporting people facing barriers 
• Highly organised, proactive, adaptable, with great communication skills 
• Able to build trust and communicate well with a wide range of people in person
• Experienced in admin and using systems (MS Office essential) 
 
Bonus (but not essential): 
• Hospitality experience 
• Knowledge of trauma-informed or person-centred practice 

What We Offer 

• £30,000 salary 
• 34 days annual leave (incl. bank holidays) 
• Flexible, hybrid working — some on-site delivery weeks required 
• Pension scheme 
• 1:1 coaching, supervision, reflective practice 
• Staff wellbeing support (EAP, socials, yoga) 
• Blue Light Discount Card 

Commitment to Diversity 

We welcome applications from people of all backgrounds, and especially encourage people with lived experience of homelessness, disadvantage or marginalisation to apply. We’re committed to building a team that’s inclusive, supportive and reflects the people we work with. 

How to Apply 

Please send: 
• A CV (max 2 pages) 
• A Supporting Statement (max 350 words per question) answering the three questions below.
 

Deadline: 6th May, 7PM 
Informal chats available — please contact Zoe. 

We understand AI can be a helpful tool when writing applications but we really value responses that feel personal, reflective, and show us why this role matters to you. 

Supporting Statement Questions 

You can draw from paid work, volunteering, or personal experience. 
 
1. Why Are You Applying for This Role? 
What excites you about Hotel School and this opportunity? 
 
2. Supporting People Through Challenges 
Tell us about a time you helped people or a person facing barriers (e.g. housing, confidence, mental health). 
 
3. How does your previous experience prepare you for this role? 
Please refer to the detailed job description and share examples that show you're a good fit. 

Safeguarding 

This role requires an enhanced DBS check. Hotel School is committed to safeguarding and to creating inclusive, safe environments for all. 

BACKGROUND

“Our society will be judged by how we respond to those to whom we owe nothing.”

Helen Bamber OBE

Vision: All survivors of trafficking, torture, and extreme human cruelty have safety, freedom, and power.

 Purpose: Together with survivors, partners and supporters we change systems by taking action

and bearing witness so that all survivors of trafficking and torture can access recovery and

protection

Mission:

· Combining lived and learned expertise the Helen Bamber Foundation Group puts the Human Rights of survivors of trafficking, torture and extreme human cruelty at the centre of everything we do. Together we rebuild lives.

· We and change the systems that further traumatise, isolate and fuel the exploitation of survivors. Together we challenge.

· We lead and enable improvements to best practice and policy in the UK and Globally based on evidence from lived and learned expertise. Together we transform.

· We host and partner with others to maximise collaboration in pursuit of safety, freedom and power for all survivors of trafficking, torture and human cruelty. Together we are stronger.

The Helen Bamber Foundation, founded in 2005 by the pioneering human rights advocate Helen Bamber, was created to reflect the evolving global patterns of violence and persecution. Helen Bamber, who entered Bergen-Belsen Concentration Camp in 1945 as part of one of the first rehabilitation teams, recognised that all survivors of extreme violence—regardless of the perpetrator—require safety, legal protection, and medical and emotional support. Today it is a specialist clinical and human rights charity that works with people seeking asylum and refugees who are Survivors of trafficking, torture and other forms of extreme human cruelty.

In 2020,  the Helen Bamber Foundation joined forces with Asylum Aid (established in 1990) to form the Group. Asylum Aid specialises in providing legal representation to vulnerable individuals seeking asylum, focusing on the most complex cases including survivors of trafficking, children, and stateless people. Asylum Aid is a leading actor in strategic litigation and advocates for policy and systemic changes to remove barriers to protection and justice. Asylum Aid maximises its impact by providing training and working in partnership with other organisations.

Today, the Helen Bamber Foundation's unique Model of Integrated Care (MoIC) provides holistic support encompassing therapy, legal advocacy, medical treatment, and practical assistance, helping survivors rebuild their lives with safety, freedom, and dignity. Using our expertise we drive best practice and systems change to deliver for all survivors.

We are innovative, ambitious and compassionate. The bravery and resilience of our clients is an inspiration to all the team at Helen Bamber Foundation Group, which comprises Helen Bamber Foundation and Asylum Aid. We believe that all Survivors should have safety, freedom and power to rebuild their lives.

Equity, Diversity & Inclusion  

Our commitment to principles of equity, diversity and inclusion is an integral part of our approach to our clients, our volunteers and our staff, and we are an equal opportunities and Living Wage employer.

We are committed to attracting and recruiting diverse candidates because we are keen to make sure that all our staff, trustees, volunteers and ambassadors reflect the communities we serve and the wider community we work in.  

We recognise and value the role diversity plays in good governance and genuinely welcome and encourage applications from a range of backgrounds, especially people of colour, people with disabilities, people from low socio-economic backgrounds, refugees, stateless people and others with lived experience of forced migration or trauma.

OVERVIEW OF THE ROLE 

Having moved into our new Trauma Centre last year, we are now looking for our first Office Manager, to coordinate and ensure that our office space and facilities are maintained in a safe, clean, and secure environment. They will have overall ownership of the office with regards to the day to day running and ensuring health and safety compliance, and with the support of a Facilities and Operations Assistant, they will ensure our staff and clients are able to enjoy a safe and comfortable environment.

APPLICATION PROCESS

The first stage is to complete on our online application form on our website by 9am 6th May 2025

The website form will asked you to:

1. Upload a short covering letter. Please tell us why the position appeals to you, and how your skills and experience demonstrate your suitability for the role

2. Upload your current CV

3. Complete an online Equal Opportunities monitoring form – completion of this form will help us ensure that our recruitment procedures operate in such a way as to provide genuine equality of opportunity. The questions are entirely optional, and this information will not be available to members of the selection panel.

SELECTION PROCESS

We anticipate that we will invite candidates to an initial 15-minute online screening meeting week commencing 12th May, followed by shortlisted candidates attending in-person interview week commencing 19th May. We will also ask you to complete a short written task ahead of the day.

At Helen Bamber Foundation Group we want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview so we will provide you with your interview questions ahead of the interview. This will allow you time to prepare, and ensure you have your best examples in mind.

ELIGIBILITY

Please note that the successful candidate must have the right to work in the UK (as a small charity we do not have the capacity to sponsor work visas).

Successful candidates will also be subject to an enhanced/DBS check and disclosure of adult and child barring lists, and confirmation of current registration with your professional body (if relevant). If appointed, you will also be required to give your consent to the charity to receive regular updates on your criminal records status throughout your employment and to disclose any relevant convictions incurred during your time with us.

ADJUSTMENTS

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. If you require a different format of the application form, such as large print or Word format, or if you would like to discuss any specific requirements, please get in touch with us.

EXPERTS BY EXPERIENCE SUPPORT

We are also proud to be a member of the Experts by Experience Employment Network), which aims to increase representation of people with lived experience in the charitable sector. Please feel free to use information and resources  which may help in preparing your job application.

Unifrog’s mission
 

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
 

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
 

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).
 

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
 

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying, if you have any questions about working at Unifrog, please get in touch with Mhairi (details on our website).
 

The role and your key responsibilities

As a Partner Success Lead your role is to provide world class customer service to our partner base of over 2,500 schools and colleges. You will be responsible for onboarding our new schools and supporting our existing schools to make the most of the Unifrog platform. Solutions and customer service focused, you will make sure that all interactions with Unifrog are prompt, positive and successful. 

Your key responsibilities will include:

• Partner management
  • Being the first point of contact for enquiries from our existing 2,500+ partners.
  • Onboarding our new schools by setting them up on our platform and making sure teachers and students are ready to get the most out of Unifrog.
  • Continually improving our onboarding materials and processes using feedback from our partners.

• Partner training and support

  • Training staff remotely on how to use the platform.
  • Troubleshooting issues and providing on-the-spot support via phone, email and video calls.

• Ad hoc tasks

  • Leading on and supporting a variety of other projects across other parts of the business during quieter periods.
  • Proactively working to foster a sense of community amongst our Unifrog partners and always thinking about how we can promote the sharing and embedding of Unifrog best practice across our partner schools.
  • Supporting the team with general admin. 

What we’re looking for

• Excellent customer service

• Strong organisational skills

• Ability to work well under pressure

• Confident working independently but happy to ask for support when it’s needed.

• Excellent phone manner

• Keen attention to detail

• Interest or experience in the education sector an advantage

• Proactive attitude and willingness to get stuck in.

You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you and you’re an energetic person who is willing to learn, we’d love to hear from you.

Working together

You’ll work alongside three other Partner Success Leads, our Work Experience Lead, and the Head of UK Partner Success. You’ll also have daily contact with people on our data, marketing, sales, finance, and account management teams.

Benefits

Head to our jobs page for a full list of the excellent benefits we offer our team.

• Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools. 

• Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.

• Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Influence the company’s direction: we love to promote great ideas, wherever they come from.

Key details

• £31,430 per annum (Grade A) plus a share in a company-wide performance bonus.

• Full-time.

• Working hours are 8:30am to 4:30pm or Monday to Thursday, and 8:30am to 4:00pm on Friday.

• 28 days paid holiday per year (plus bank holidays).

• Split your time between home and our office in Hoxton, London (a minimum of 2 days per week).

• Start date: as soon as possible, though we will be flexible for the right candidate.

• If you require reasonable adjustments or want to discuss any details about the role before applying, please contact Mhairi (details on our website).

• We can only consider candidates who have the right to work in the UK.

Application process

Deadline: 10:00 AM (BST) on Thursday 8th May 2025

Stage 1: Application form (~1 hour)

• Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process, so please be as specific as possible about your experience.

• i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words) 

• ii. Our Partner Success Team can receive hundreds of emails and calls each day. How would you manage your time effectively, while maintaining world-class customer service? (250 words)

• iii. You receive an urgent phone call from a partner school reporting a technical issue that is hindering their use of Unifrog. They are feeling frustrated and are looking for immediate assistance. How would you handle this situation to provide prompt and effective support? (250 words)

Stage 2: Phone task (15 minutes)

Stage 3: Video call interview (1 hour)

• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions)

• Phone interviews will be held throughout the application window. Video call interviews will be held w/c 19th May 2025.

Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently.

Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring.

Inclusion and diversity at Unifrog
 

• Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

• As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

• To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

• To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.