Service administrator jobs in westminster, greater london

Help shape the financial heartbeat of a growing feminist charity.

Rape Crisis South London (RCSL) is seeking a Finance Manager to join us at an exciting time of change and growth.

With a new CEO and SLT, together with an ambitious  and inspiring new vision, Rape RCSL is undergoing significant transformation in the run up to a new organisational strategy. This is a fantastic opportunity to play a pivotal role in ensuring the smooth financial running of a vital and expanding service across twelve South London boroughs.

About Us

RCSL is a leading specialist charity providing trauma-informed services.  We offer counselling, group therapy, advocacy, and prevention education, as well as professional training.
 Our work is grounded in feminist principles, empowerment, and equality — and we’re proud to be part of a national movement working to end sexual violence and abuse.

About the Role

As Finance Manager, you’ll oversee the day-to-day finance functions of the organisation, ensuring accuracy, efficiency, and compliance across all financial activities.

You’ll be responsible for preparing and posting journals, reconciling accounts, producing draft management accounts, and managing monthly processes. You’ll also collaborate closely with the Director of Finance and Resources to strengthen financial systems and prepare for future growth — including line management of a new Finance Officer from April 2026.

This role is integral to the effective running of our organisation and offers the opportunity to develop leadership experience within a small but high-performing finance team.
 

Key Responsibilities

• Manage all day-to-day finance functions and month-end processes.
• Prepare and post journals, reconciliations, and monthly draft management accounts.
• Maintain accurate records and ensure timely settlement of outstanding accounts.
• Monitor debtors and proactively resolve queries and discrepancies.
• Support budgeting, forecasting, and year-end audit procedures.
• Ensure compliance with charity financial regulations and internal controls.
• Support the continuous improvement of financial systems and processes.
• Work collaboratively across all teams to ensure financial awareness and accountability.

About You

You’ll bring:

• AAT qualification (or equivalent), or qualified by experience.
• At least two years’ hands-on experience managing day-to-day finance functions within the charity, voluntary or not for profit sector.
• Experience producing draft management accounts, reconciliations, forecasts and budgets.
• Proficiency in Xero and Microsoft Office 365 (especially Excel).
• Excellent attention to detail, accuracy, and time management.
• A proactive and organised approach.
• Experience of managing people and building collaborative relationships with stakeholders internally and externally. 
• Understanding of restricted funds and charity finance principles.
• Commitment to feminist values, equity, diversity, and inclusion with experience of putting these into practice. 

What We Offer

• £45,500 per annum (0.8 FTE)
• 27 days’ annual leave + 8 bank holidays (pro rata)
• 3 extra gifted days between 27–31 December
• NEST pension (3% employer / 5% employee)
• Life assurance, healthcare plan, Employee Assistance Programme, and cycle-to-work scheme
• Supportive, feminist workplace culture with flexible hybrid working

How to Apply

Please send your CV and a cover letter explaining how you meet the person specification

The position is offered on a flexible basis.  The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. 

We are an equal opportunities employer, and we are particularly keen to receive applications from women underrepresented in leadership roles in the violence against women and girls movement.

No agencies please.  Unsolicited emails from agencies will not be responded to

This is one of two District Property Secretary roles in North West England Methodist District, who will be the first point of contact on all matters relating to property. Using their knowledge of land and buildings, and their use and maintenance, in addition to knowledge of governance in the Methodist church context, the postholders will ensure a coherent and holistic approach to property across the District. 

Key Responsibilities 

Provide advice to churches and circuits on property-related matters

Work with colleagues, including ministers and lay members of the circuits and churches within the District, to maximise utilisation of property and land across the District for mission and income generation, in line with Connexional property strategy

- Support with selling properties

- Collaborate with colleagues on seeking alternative opportunities for mission or income generation

- Provide guidance on potential grant opportunities

Provide support with the instruction of professional advisors and contractors and liaise with surveyors as necessary

Provide advice and support to ensure projects are delivered effectively and in compliance with relevant standards and legislation

Support the management of the consents process

- Advise the consent giving body of the District regarding property projects and the feasibility of District grants

- Provide support on the use of the online consents system

- Oversee the submission of annual returns

Provide oversight of quinquennial inspections

- Ensure inspections are undertaken in a timely manner

- Ensure action points are followed up

- Collate copies of returns

To assist in the development and continual review of the District Development Plan for property

Ensure work is in line with the requirements of relevant bodies and legislation

- The Methodist Standing Orders and Connexional Team (including as a member of the Connexional Property Group)

- Maintain the District relationship with TMCP and action any correspondence as required

Report at District Policy Committee/Synod as required   

NWED covers the geographical areas of Cumbria, Lancashire, Greater Manchester, Merseyside, and parts of Cheshire and Derbyshire. 

Salary: £38,000 - £42,000

Hours: 35hrs per week, including some evening and weekend working

Location: Home-based, with some travelling required

Responsible to: District Secretary: Administration Compliance

Terms and Conditions

33 days (231hrs) annual leave entitlement per year, including public holidays.

There is a contributory pension scheme to which eligible lay employees will be auto-enrolled. Lay employees who do not meet the auto-enrolment criteria are eligible to join the scheme subject to certain provisions.

Appointment will be subject to a satisfactory Enhanced Disclosure & Barring Service (DBS) disclosure.

Appointment will be subject to satisfactory references.

Appointment will be subject to the satisfactory completion of up to three-month probationary period.

Opportunities for study and for training.

The North West England District is committed to safeguarding, safer recruitment, inclusion and equality, and promoting the welfare of the communities served. As such, the successful candidate will be subject to safer recruitment pre-employment checks and be required to complete relevant training in the course of their probationary period.

We are recruiting for an Individual Giving Manager to drive and deliver our ambitious fundraising strategy in order to support the work of Life. The Individual Giving Manager will create, test, monitor and evaluate appeals and campaigns, lead on Legacy (and in-memoriam) giving, lottery and raffle and other income streams associated with individual giving.

About Life:

Life is a UK charity for vulnerable women and families facing unexpected pregnancy or pregnancy loss. Life’s aim is to provide housing, care and support to vulnerable pregnant women (typically aged 16-25) who are in crisis situations, such as those facing homelessness (or at risk of), escaping abuse or other traumatic circumstances. We offer supported housing, a helpline and counselling service, and other practical and emotional support. Our services are inclusive; non-judgemental; and client-centred.

Our Values:

All our work is underpinned by the following universal human values:

• Humanity – All people are special and equal.
• Solidarity – We’re with you and for you.
• Community – We’re better together.
• Charity – Doing good for one another.
• Common good – Building a better world.

About You

Reporting to the Head of Fundraising, the postholder will work closely with colleagues across the Income Generation and Marketing teams to deliver on a positive donor/ supporter experience with the aim of retention of current supporters for the long-term as well as acquisition of new donors, maximising the potential of all of our supporters. It forms a central part of the overall fundraising strategy, with the ultimate aim of growing our individual giving income to increase the impact of the charity and benefit those needing support in pregnancy, pregnancy loss or in the early years of having a baby.

Information about the role: 

For further information, please see the attached job description on our website. 

Salary: £36,000 – £40,000 per annum

Hours: 35 hours per week

Location: Home Based with occasional travel to Head Office (Leamington Spa)

Please note that this vacancy may close earlier than the advertised closing date if a suitable candidate is found.

Benefits:  

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:  

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) 
• Birthday Leave  (applicable after 1 years service)
• Extra annual leave for long term service  
• Company Pension Scheme  
• Signed member of the Menopause Workplace Pledge 

Safeguarding and Equality: 

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.   

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.  

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.  

Are you an organised, proactive person who enjoys helping senior leaders to work at their best? Do you thrive when managing diaries, coordinating projects and making sure everything runs smoothly?
If so, this Director’s Assistant & Business Support role could be a great fit for you.

Location: London | Hybrid - 2 days a week in the office
Contract: 12-month maternity cover

Why work here?
You’ll be joining a national charity that empowers girls and young women with confidence, friendships and life-changing experiences. As Director’s Assistant & Business Support, you’ll play a key role in helping the organisation deliver its mission by ensuring the Director and their leadership team are supported to work effectively.
You’ll also benefit from:

• Hybrid working and flexible hours
• 25 days annual leave, rising with service volunteering leave
• 10% employer pension (when you contribute 5%)
• Healthcare cash plan, wellbeing time and Employee Assistance Programme
• Cycle2Work scheme and season ticket loan
• Learning and development support, including help with professional qualifications

This charity is committed to being a welcoming and inclusive place to work and encourages applications from people of all backgrounds.

About the Director’s Assistant & Business Support role

You will:

• Manage the Director’s diary, inbox, communications and meeting schedule
• Prepare agendas, briefings and presentations
• Take meeting minutes and track actions
• Work closely with the wider leadership support team to share information and align work
• Coordinate specific time-limited projects and events led by the Director
• Support finance administration including invoices, expenses and credit card reconciliations

 
About you

You will be well-suited to the Director’s Assistant & Business Support role if you:

• Have experience providing PA / Executive support
• Enjoy juggling tasks and solving problems before they arise
• Communicate clearly, professionally and confidently
• Build positive relationships with a wide range of people
• Have strong organisation and attention to detail
• Understand the importance of inclusive and respectful working practices

 
Apply Now

This is a fantastic opportunity to use your organisational skills in a meaningful role where your work truly makes a difference.

• Please don’t delay. Applications will be reviewed as they are received. We would be happy to discuss further and share a full job description. CV and supporting statement are required.    
  

 

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Customer Coordinator

Job reference: REQ004549

Fixed term for 12 months

£25,563.66 per year

London E15 2GW

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable.

At Scope, we believe in transforming attitudes, closing the disability employment gap, and ending the disability price tag. As part of our strategy for an Equal Future, we’re recruiting a Customer Coordinator to help us deliver outstanding customer service on our Support to Work service.

If you’re passionate about helping people, thrive in a fast-paced environment, and have experience using (customer Relationship Management system (CRM) and call handling systems, this is your opportunity to make a real impact.

Full time (35 hours a week)

Fixed term for 12 months

Location: Working at Scope's London office (Here East, London, E15 2GW) with flexible working options available.

The role

As a Customer Coordinator, you’ll be a confident communicator as the first point of contact for our customers, ensuring their journey with Scope is smooth, supportive, and person-centred.

In this dynamic role, you will:

· Provide telephone-based support with professionalism and empathy

· Manage customer journeys, book appointments, and track progress

· Log all customer interactions accurately using our CRM system

· Support the updating of our job board

· Support the delivery of services and products across Scope

· Assist with administrative tasks including diary management and data entry

About you

You will have:

· A proven track record of delivering excellent customer service, especially over the phone

· Experience of content management systems, such as Kontent AI

· Experience using CRM (ideally Microsoft d365) and call handling systems

· Strong communication and relationship-building skills

· Good IT skills and confidence using Microsoft Office

· A flexible, organised, and proactive approach

A commitment to equality, inclusion, and continuous learning, then we would love to hear from you.

This is a rewarding opportunity for someone who enjoys helping others, values diversity, and wants to be part of a team making a difference every day.

Please make sure you explain in your application, with examples, how you can meet these important skills.

Our values are being pioneering, courageous, connected, open and fair

By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us, please visit our website. You can find out more about interview adjustments on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

· 27 days holiday plus Bank Holidays

· Flexible, hybrid and remote working options

· Pay progression at 6 months and 2 years

· Company pension

· Excellent training and career development

· Strong colleague networks across disability, race and LGBTQ+

· Discounted gym membership, cycle to work scheme and much more.

How to apply

If you want to become a Disability Gamechanger, we'd love to hear from you.

Click the apply button to create an account and complete your application form.

Application closing date - 14/11/2025

This is a fundamental role within our South East regional team, internally the role is known as Local Community Officer.

The future of CCT’s outstanding collection of historic churches depends on communities supporting their local CCT church with funds, events, inspiring interpretation, visitor services and preventive conservation. The Local Community Officer will engage and support communities and volunteers to care for 26 historic churches across Northamptonshire, West Norfolk, and parts of North Bedfordshire and Western Cambridgeshire, including areas around Northampton, Bedford, Huntingdon, and King’s Lynn.

We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 8am on Monday 24th November 2025.

The interviews will take place in Northampton on Wednesday 10th December 2025. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

Please note: As part of our recruitment process, we undertake candidate psychometric testing, you will receive an email following your application submission asking you to complete a series of activities.

All successful applicants will be subject to a basic DBS, references and right to work checks.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

Job Title: Communications Coordinator

Hours: 28 hours per week               

Salary Scale: £30,892 – £33,672 pro rata*

Duration: Permanent

Pension: 6% employer pension contribution

Holiday: 26 days plus bank holidays pro rata 

Reports to: Digital Communications Manager

The appointment is subject to a satisfactory DBS check 

We particularly encourage and welcome applications from people from backgrounds which are underrepresented in museums and galleries, including people from low-income backgrounds, people from Black, Asian and ethnically diverse backgrounds and disabled people.

*Appointments are made at the start of the salary scale, with annual pay progression based on satisfactory performance. In addition, the salary scale is reviewed annually in the light of cost of living and operational budgets.  

About the Role

The Communications Coordinator contributes to the planning and delivery of all communications and digital activities for the South London Gallery. Working alongside the Head of Communications and Digital Communications Manager, the Communications Coordinator supports the implementation of the SLG’s communications strategy, reaching new audiences, creating engaging digital content, and enhancing visitor experience online and on site.

The role involves the full range of communication channels including print marketing, signage, press, digital, audio-visual interpretation and social media to profile the SLG’s programme, Communities and Learning activities, bookshop and café. The Communications Coordinator also provides administrative support and assists at special events as necessary.

About The Social Change Nest

At the Social Change Nest (SCN), we’re radically transforming the funding landscape and strengthening civil society. We remove the financial and administrative barriers – like bank accounts and legal structures – that often prevent communities, grassroots groups and informal movements from accessing funding and focusing on their core mission. We also work closely with funders, providing Grant Distribution and Fund Management services, enabling them to support social action with confidence and transparency. 

We currently support over 600 groups across the UK and abroad addressing issues such as social injustice, climate, housing, wellbeing and animal rights. We are at the forefront of Fiscal Hosting in the UK and, since our inception in 2020, we have supported groups in securing over £37m in funding, helping them take advantage of opportunities that may have otherwise been unavailable.

The Social Change Nest is part of The Social Change Group. We are a Disability Confident Employer, and an accredited Living Wage Employer. In addition, we were listed as one of the top social enterprises in the UK in the SE100 for the last three years.

We work with all types of social movements and community groups, from climate to housing, wellbeing and animal rights. Read more about this here. 

How we work

You’ll be joining a close-knit team, supported and developed to be the best you can be. We believe that every member of our team brings a unique perspective from their experiences and abilities and we encourage everyone to be a curious soul about how we can improve everything we do, from how we interact as a team to how we deliver for our clients and communities. 

Underpinned by our values of collaboration, curiosity, courage, and creativity, we work closely and with care with our partners because we believe relationships are the glue that hold us all together. 

We’re a growing business and operate at pace to keep up with the challenges that the sector faces. We have established a lot, but as we grow, we’re still working some things out. The right person will thrive in this environment and feel a level of ownership to support the build out of things we need as we need them. 

The ideal person will enjoy working towards building something new and exciting for our clients, and be able to thrive when things change quickly which you need to adapt to. You’ll be the type of person that will intuitively look at the entire system and how your role and function fit into it, always looking to collaborate and make sure there’s great communication across each part of the business.

About You

We are looking for a HR Manager to lead on external HR services delivered through The Social Change Hive (SCH). The Social Change Hive is an ethical payroll management service for people and organisations working towards social change. This role ensures that Hive clients receive expert HR guidance, compliant processes, and a positive employee experience.

Internally, The Social Change Nest’s day-to-day HR administration will sit with the Operations Manager – People & Systems. The HR Manager will collaborate with the Operations Manager to ensure alignment and provide specialised HR expertise where needed but will primarily focus on client-facing HR expertise.

Skills & Experience

• Proven experience as an HR Manager or similar role, 
• Strong understanding of UK employment law and HR compliance.
• Experience with employment services is a strong advantage.
• CIPD qualification level 3 is essential.
• Experience of working within a team, with excellent communication skills
• Experience of managing HR platforms is desirable 
• Exceptional organisational skills
• Excellent interpersonal and communication skills
• Ability to work with diverse social organisations, activists and changemakers
• Enjoys working in a fast paced environment
• Demonstrable experience of project management 
• Exceptional attention to detail 
• Strong and creative problem-solving skills
• Process-oriented
• Strong interpersonal skills and experience with stakeholder management
• Confident with numbers and finances

We will give you full training on our internal systems and processes and other methodologies that will be relevant to your role. 

Key responsibilities

Client HR Support & Advisory (50%)

• Provide expert HR advice and support to Hive clients, ensuring compliance with UK employment law.
• Act as the main point of contact for client employee relations (e.g. disciplinary, grievances, contract changes, leave entitlements).
• Support Hive clients with recruitment and induction processes, ensuring accessible, values-led practices.
• Deliver HR compliance checks for Hive clients, including contracts, policies, and processes.
• Advise clients on best practice for wellbeing, inclusion, and trauma-informed HR.

Compliance & Risk (20%)

• Ensure Hive services remain compliant with UK employment law and statutory requirements.
• Monitor changes in employment law and update Hive policies, templates, and processes accordingly.
• Oversee HR risk management for client organisations, escalating high-risk issues to Head of Operations.

Client HR Systems & Processes (15%)

• Manage Hive’s HR platforms (e.g. BrightHR) for client employees.
• Ensure accurate employee records and reporting for Hive client staff.
• Maintain and update client-facing HR resources and guidance.

Payroll & Benefits (10%)

• Support Hive’s payroll function by advising on client HR inputs (contracts, salary sacrifice schemes, benefits).
• Liaise with SCN Finance and external providers to resolve client payroll queries.

Internal support to Operations Manager (5%)

• Support Operations Manager with escalated HR queries and employee relations management

Terms and benefits

Terms: The role will be 30 hours/week. We will consider well-structured JobShare applications. As we often work with volunteers, occasional evening and weekend work will be required and compensated through TOIL. Occasional UK travel will be required (by arrangement).

We are open to exploring flexible working arrangements and supporting you to meet commitments you may have.

Salary: £31,416 (pro rata, 30 hours a week)

Contract duration: This is a permanent contract. 

Location: You must be based inside the UK. We have an office in Farringdon, London which London-based staff are in 2-3 times a week. We do have some staff working remotely but due to the responsibilities of the role, we would prefer the Head of Operations to be London-based.

We hold quarterly all-staff strategy meetings and annual away days which you will be required to attend in person and for which we will cover the cost of your travel. You will be required to come together with the team occasionally and these travel costs will not be covered, we try our best to keep these to when only necessary. 

Language skills & visa status: Candidates must be fluent in English. You must have the right to work in the UK independently, as we are unable to provide visa sponsorship.

Holiday:  28 days plus bank holidays

Employer pension contribution: We offer a 3% employer pension contribution, that you will be auto enrolled into after 3 months of employment with SCN.

Additional Paid Time Off: We offer 2 days of paid voluntary time off, encouraging all staff to serve as trustees or any equivalent voluntary positions to contribute to their communities 

Mintago: The health and wellbeing of our staff is very important to us. We offer all of our staff access to Mintago which offers a 24 hour support line, structured counselling with external support, and a bank of online resources such as webinars and articles tailored towards health and wellbeing for both you and the members of your family, and access to some types of legal advice. You can see their website for details. They also offer access to a 24hr virtual GP. 

Financial Wellbeing: The financial wellbeing of our staff means a lot to us. We offer the following to our staff to help them reach their financial goals:

• Salary sacrifice/exchange schemes for groceries, childcare and pensions, which provide staff with savings on National Insurance contributions, and tax where applicable. 
• Financial wellbeing platform allows staff to check their pension dashboard, plan for retirement and search for forgotten/lost pensions. There is also a smart saver plan and we provide access to financial advisers for free.
• Benefits app – retail discounts. Select from over 80 brands.

Start Date: January 2026, or sooner depending on availability

How to apply

To apply please fill out this application form, following the instructions on the first page.

IMPORTANT: You will need to sign in with a Google account in order to access the form. This is required to enable you to attach a CV to your form submission.

We recognise that AI tools are becoming increasingly prevalent in various aspects of professional life, including the job application process, view our AI use guidance for some points to consider.

Hiring process

We strongly encourage applicants from a wide variety of backgrounds. We are committed to our staff representing the wide variety of backgrounds represented in the communities we work with. If you are concerned that you may not fit 100% of the job specification – please throw your hat in the ring. We never put formal education requirements on any role as we value lived experiences as highly as formal education and training qualifications. 

We follow a blind recruitment process, which means that hiring managers for the role can only see your work history and cover note when deciding to progress to the interview stage. 

If you need any accessibility accommodations for this application please do not hesitate to contact us via the details on our website.

Please visit our main vacancies page for our equal opportunities statement. 

We’re looking for an Assistant Legacy Officer to join our sector-leading Legacy Management Team. This is a unique opportunity to help steward one of the most meaningful forms of giving - ensuring every legacy is honoured with care, precision, and respect.

In this vital role, you’ll:

• Manage your own caseload of pecuniary legacies, ensuring accurate and timely administration.
• Liaise with solicitors, executors, and supporters to resolve queries and uphold our legacy policies.
• Support the team in maintaining BHF’s reputation as a trusted and professional legacy recipient.
• Help maximise income from bequests, directly supporting our life-saving research.
• Demonstrate ability to engage sensitively with bereaved families.
• Confidently balance workload demands and ensure completion within required timeframes.

Legacies account for over half of our income, making this role central to our mission to beat heart and circulatory diseases for good.

About You

You’ll have experience in legacy administration or managing large volumes of client records using a case management system. You’re confident working with data and understand the importance of accuracy and sensitivity, especially when dealing with personal or financial information.

Your communication skills are excellent and you approach conversations with empathy and professionalism. You’re comfortable using Microsoft Office and other IT systems, and you know how to stay organised and manage competing priorities in a busy environment.

You enjoy working as part of a team and are always open to learning and sharing ideas. You thrive in fast-paced, purpose-driven settings and are motivated by making a positive impact.

If you have worked in a charity setting or have experience with legacy administration or managing bulk client data - we’d love to hear from you.

Working arrangements

This is a fixed term contract ending on 30 September 2026 covering Family Leave.

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

About Us

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Benefits

To find out more about the benefits available at the BHF please download our benefits document at the bottom of our advert page.

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.

Interview process

First stage interviews will be held over MS Teams week commencing 24th November.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us.

Due to the nature of this role our recruitment process requires that successful candidates are asked to consent to an Enhanced DBS check and any offer of employment will be subject to a satisfactory check being completed.

Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.

About the opportunity
This role plays a key part in supporting the wider Action Tutoring team with HR and Safeguarding matters and sits within the Finance, HR and Operations Department, reporting to the Head of People and Culture.

Closing date: Sunday, 23rd November 2025
Interviews: Thursday, 4th December 2025
Start date: Ideally as soon as possible
Place of work: This role is within the Action Tutoring Operations team. We operate a hybrid working model where staff based in London will be required to work from our London office for a mandatory minimum of one day per week. We are open to considering candidates who wish to work remotely from elsewhere in England. Our London office is located at: 8-10, Fivefields, Grosvenor Gardens, London SW1W 0DH. 

Contract and hours: Fixed term contract until 21st August 2026. Full time. We offer flexible hours with 9.30-4 as core hours. A full working week is 37.5 hours.

Duties and responsibilities

Safer recruitment for staff and volunteer tutors

• Responsible for ensuring staff and volunteer tutor safer recruitment records and related checks are up date and complete.
• Collecting references and ensuring they meet our standard requirements. 
• Conducting ID calls for volunteer tutor DBS checks.
• Processing DBS checks and DBS update service checks.

Safeguarding

• Undertaking an initial triage of safeguarding concerns and incidents raised by members of the team and referring to senior staff as necessary. 
• Maintaining and overseeing the tutor safeguarding refresher training using a dashboard
• Compiling safeguarding data into termly reports for the team and board.

HR

• Supporting the Head of People and Culture with recruitment processes. This will include preparing paperwork relating to the selection process and offers of employment and following up with applicants and the hiring manager to ensure both sides have a quality hiring experience.

A full list of duties and responsibilities can be found in the job description attached to the BreatheHR advert.

Person specification 

Qualifications criteria: 

• Experience in safer recruitment practice and working within relevant procedures and guidelines.
• Experience in HR administration.
• Right to work in the UK.

We are looking for some of the following attributes, though you might be more experienced in some areas than others: 
 

• Excellent verbal and written communication skills.
• Strong IT skills (ideally knowledge of G-suite).
• Ability to work with and communicate effectively with people from all backgrounds and cultures.
• Able to manage a busy and varied workload, highly-organised and able to work well under pressure and to manage competing deadlines.
• Able to take initiative and work independently.
• Strong attention to detail.
• Trustworthy, with strong integrity.
• Committed to ensuring young people from all backgrounds reach a meaningful level of academic attainment.
• Committed to equality, diversity and inclusion.
• Committed to promoting and safeguarding the welfare of children.

About HOST 

HOST is a not-for-profit social enterprise dedicated to unlocking the power of people and communities to drive meaningful change. We believe that real transformation happens from the ground up — and that grassroots activists and movements are key to tackling today’s most urgent environmental and social challenges. 

And we know that our partners face barriers. That they don’t always have access to the right resources, networks, or operational solutions. That’s where we come in. HOST provides the infrastructure, strategic development expertise, and tailored support they need to thrive. 

We exist to make their lives easier, taking care of essential back-office responsibilities — financial, legal, and administrative — so they can get on with the difficult challenges. And we offer strategic guidance to help them build momentum, strengthen their impact, and sustain their work for the long term. 

In the face of an ever-changing world of systemic challenges, we strive to create meaningful connections and support shared progress — so our work is rooted in collaboration, inclusivity, and trust. Together, we enable the people and projects driving change to navigate complexities, overcome barriers, and make a lasting impact for a more just and equitable future. 

Since 2020, we’ve supported over 350 changemakers in more than 90 countries. Because we believe in doing the right thing, acting with urgency, and working alongside change-makers to create a better world. 

About the Role

As Community Support Lead: Development & Onboarding, you will lead the design, delivery, and continuous improvement of the Hosted Partner (HP) journey — from first contact to successful onboarding and integration into HOST’s global community. 

You’ll ensure that new partners are welcomed with clarity, confidence, and care, and that HOST’s systems, materials, and communications evolve to meet their changing needs. Working closely with the Partnerships and Delivery teams, you’ll turn insights from partners into practical improvements, ensuring that every process reflects HOST’s empowering, expert, and empathetic values. 

This is a role for someone who loves creating systems that work for people — combining process design, service delivery, and human connection to help change-makers get started and grow. 

Core Responsibilities

1. Hosted Partner Onboarding and Development 

• Lead the full onboarding process for new Hosted Partners (HPs), ensuring smooth, compliant, and welcoming transitions into HOST’s systems. 

• Conduct Welcome, Onboarding, and Set-up calls with HPs to explain key services, tools, and responsibilities. 

• Ensure all onboarding documentation, contracts, and systems are completed accurately. 

• Collaborate with the Finance and Legal teams to ensure hosted partners meet compliance requirements before activation. 

• Track onboarding milestones and ensure timely transitions from application to full hosting. 

2. Hosted Partner Journey Development 

• Lead the design, development, and improvement of the Hosted Partner Journey materials and forms — from initial enquiry through onboarding, active hosting, and renewal. 

• Map and refine partner touchpoints, ensuring clarity, consistency, and accessibility across services. 

• Work with the Communications Team to ensure all HP-facing materials and guides reflect HOST’s tone and values. 

• Collaborate with the Product Manager (HOSTHub Lead) to digitise, automate, and improve onboarding workflows. 

3. Partner Communication and Engagement 

• Maintain consistent, high-quality communication with partners throughout the onboarding and early development process. 

• Ensure partners have access to the right guidance, templates, and training resources. 

• Gather feedback from new HPs to identify trends, challenges, and opportunities for service improvement. 

• Contribute to the Project Hosting Bulletin and updates for new HPs. 

4. Documentation, SOPs, and Training 

• Develop and maintain clear Standard Operating Procedures (SOPs) for onboarding and HP journey management. 

• Support internal training for Community Support Leads and relevant teams on new onboarding tools, systems, and processes. 

• Contribute to knowledge-sharing sessions and capacity building within the Partnerships Circle. 

5. Risk Identification and Escalation 

• Conduct initial screening and due diligence checks for new Hosted Partners, identifying potential operational, reputational, or compliance risks. 

• Escalate risk concerns to the Community Support Manager or relevant leads for review and mitigation 

• Maintain accurate documentation of risk assessments and onboarding decisions. 

6. Collaboration and Service Improvement 

• Work with the Training Lead to integrate onboarding insights into HealthChecks and workshops for new HPs. 

• Collaborate with the Finance, Legal, and Tech teams to align onboarding workflows and systems. 

• Support cross-team projects to improve the efficiency and consistency of the Hosted Partner experience. 

7. Growth and Learning Areas (Development Focus) 

• Develop leadership in onboarding design and service improvement. 

• Contribute to testing and adoption of HOSTHub features that enhance the HP journey. 

• Support the Partnerships Circle in developing standardised partner support materials. 

Required Experience 

• 3 years experience in customer services, account management or partner management — ideally within a not-for-profit, social enterprise, or global NGO environment. 

• Proven experience designing and delivering onboarding, training, or service delivery processes for clients or partners. 

• Strong background in relationship management, with the ability to build trust and communicate clearly with partners from diverse cultural and professional contexts. 

• 2+ years’ experience using and maintaining digital systems (project management and CRM platforms such as ClickUp and Zendesk) to manage workflows or client data. 

• Excellent written and verbal communication skills, with the ability to present complex information clearly and empathetically. 

• Demonstrated ability to improve or document processes — developing SOPs, templates, or resources that strengthen service quality and consistency. 

• Experience coordinating across teams (Finance, Legal, Tech, or Communications) to deliver high-quality partner or client experiences. 

• Strong organisational skills and attention to detail, with the ability to manage multiple onboarding cycles simultaneously. 

• Experience handling compliance checks, screening, or due diligence processes is highly desirable. 

• Comfortable working in a remote-first, international team, with strong self-management, accountability, and collaboration skills. 

At HOST, we believe change starts with people who care.

If you’re passionate about building systems that help others thrive — and want to play a key role in supporting change-makers around the world — we’d love to hear from you.

Estates Manager

Salary: Band 7 - £46,104 to £58,724

Contract Type: Permanent

Hours of work: 37.5 hours per week (with flexibility required and overtime if needed)

About the job role

We have an exciting opportunity for an Estates Manager in our Estates team, working with a range of stakeholders and people who use our services. We are looking for an outstanding individual who has experience in the day-to-day management of our buildings and infrastructure and an ability to manage a dynamic and proactive, forward-looking maintenance environment, including reactive maintenance, water safety, fire safety, and statutory testing. and practical knowledge of CAFM systems and Microsoft systems.

You will also lead on health and safety, ensuring robust compliance, risk management, and safe systems of work across all estate and contractor activities.

About you

You will need:

• Strong technical knowledge of building services, maintenance, and statutory compliance.
• Proven experience managing contractors and planned maintenance programmes in a healthcare or similar environment.
• Confidence using digital systems, including CAFM, Microsoft 365, and data reporting tools.
• Excellent communication and leadership skills to coordinate staff and engage clinical teams.
• A sound understanding of health and safety legislation and the ability to promote a positive safety culture.
• An understanding of hospice care or other healthcare or not-for-profit environments

Where will you work

St Joseph's Hospice was founded in 1905 by the Religious Sisters of Charity, and as such, it has a rich, Catholic heritage which informs our work today: to support and welcome those in need, from all different cultures, religions and backgrounds.

We provide high-quality specialist palliative care for patients with life-limiting illness across East London and the City. We have a large team of clinical staff who work across community, in-patient and out-patient services delivering individualised, responsive and holistic support to patients and their families/carers.

Why work for us?

• 27 days holiday plus public holidays, increasing up to 33 days with service
• Subsidised café and early access to retail sale events
• Season ticket/Welfare loans
• Continuation of NHS Pension Scheme or an excellent salary-exchange pension scheme.
• Santander cycles discount and cycle to work scheme
• Health Cash Plan and access to the EAP services

Join St Joseph’s team and find out more!

For further information, and to apply please visit our website. 

Closing date: 25 November 2025.

Interviews: 4 December 2025.

We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

A Finance Officer is required within our vital and growing community organisation to; manage financial systems, create and report on finance to the trustee board and stakeholders of the Loughborough Community Centre.

What you would do:

Oversight and day to day management of the organisational financial systems, including:

• Using Quick Books, spreadsheets to track expenses and company spending.
• Company payroll, tax and financial auditing.
• Keeping well-organised files and records of business financial activity.
• Archive of reports, receipts, and other financial evidence.
• Keeping financial databases up to date.
• Interacting with customers either on the phone or in person.
• Following up on business financial communications, billing, and ordering.
• Communicating with funders, suppliers and vendors.
• Company Invoicing.
• Using Quick Books, spreadsheets to track expenses and company spending.
• Collecting and inputting company data within the financial systems.
• Learning about the company's mission and available products/services.
• Assist with financial technical support.
• Acting as a personal assistant to the Director and/or board of LCC for financial matters.
• Giving feedback on finance efficiency and suggesting possible improvements.

Job Purpose 

The weekend Home & Settle Project Officer is responsible for responding to referrals received over the weekend from both Royal London Hospital & Homerton Healthcare NHS Foundation Trust. You will work with the manager on Friday to deliver services and plan visits on the weekend for you to attend.  

The service supports people returning after a stay in hospital, helping them to settle back at home, regain confidence and support with some practical tasks, e.g. shopping/cleaning.  You will manage referrals, carry out assessments, and in liaison with the manager, allocate service users to Discharge and Settle Worker caseloads. You will provide direct frontline support and co-ordinate visits to the service users’ home in preparation for their return home. You will work collaboratively to lead and manage the weekend service to support the smooth transition from hospital to home for service users.  The service is time limited, up to 4 or 6 weeks, to adjust, build confidence, and settle back in their homes. 

Key Tasks 

• Act as the first point of contact for all referrals over the weekend across both hospitals. 

• Meet with patients in the community and/or hospital and carrying out assessments and risk assessments.

• Enter referrals on to AUKEL’s case management system (currently Charity Log) in accordance with GDPR guidelines. 

• Allocate referrals to Discharge and Settle workers (in the week) using tech available (currently the Call Round App), training will be available. 

• Collect feedback from service users and upload to case management system. 

• Prepare and keep stock of AUKEL Welcome Packs and service leaflets. 

• Deputise for the manger at discharge planning and other meetings as required. 

• Support hospitals to improve the patient’s experience of the discharge process. 

• Monitor the case loads of each of the Discharge and Settle workers (DSW) to ensure they are evenly and fairly balanced. 

• Work collaboratively with other agencies providing support services. 

• Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary readmission to hospital. 

• Plan and develop person centred interventions to provide short term support for people after hospital discharge. 

• Deliver the front-line support services over the weekend

• Provide occasional cover for the A/L of other Project Officers

• Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital. 

• Supervise, support and develop DSWs and volunteers in your service. 

• Liaise with the handyperson service about referrals and jobs for service users. 

• Ensure DSW are resourced to sign post service users to other services when the home and settle service intervention ends. 

• Arranging access visits to service user’s homes. 

Administration 

• Keep AUKEL’s case management system up to date, input all data, and ensure all referrals, interventions, time spent with service users are recorded. 

• Allocate referrals to DSW using tech available (currently - Charity Log ‘Call Round’ App). 

• Ensure wards have good supply of service leaflets and referral forms. 

• Ensure data collected meets the requirements of the service’s contract monitoring and key performance indicators. 

• Ensure customer feedback questionnaires are sent at the end of each intervention and record returns. 

• Ensure admin tasks relating to service users, Discharge and Settle workers or general admin is carried out in a timely and efficient manner.

• Provide cover as needed, i.e. annual leave and sickness, for the services you manage, and other hospital settle services provided by AUKEL 

• Carry out monitoring of the service ensuring it meets the contractual requirements of commissioners. 

Quality  

• Be familiar with and to implement AUKEL policies and procedures. 

• Ensure the service is delivered in accordance with Care Quality Commission fundamental standards. 

• Ensure integration with other AUKEL projects, and service users are referred and/or sign-posted to appropriate support services available to them. 

• Respond to safeguarding or other concerns and make appropriate reports and management action 

Liaison 

• Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional and national issues affecting quality and compliance affecting care and home support services. 

• Work in collaboration with hospital colleagues including discharge teams, A&E, ward staff, community teams to support the successful discharge of people and reduce readmission. 

• Liaise with other AUKEL home and settle services across London and work collaboratively to maintain effective services, including sharing staff where appropriate. 

• Work closely with the AUKEL handyperson service to meet contractual obligations where a handyperson service is provided as part of the service. 

• Liaise with contractors to arrange deliveries and works to service user’s homes. 

 General 

• Meet regularly with your line manager for support, supervision and appraisal. 

• Attend team and staff meetings, (and other meetings) as required. 

• Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL. 

• Undertake any training required to fulfil the post. 

• Carry out the duties of the post in accordance with AUKEL’s policies and procedures including: Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults. 

• Work within AUKEL’s expectations of professional boundaries and confidentiality. 

 Functional Links  

• The Home and Settle Project Officer is supervised directly by the Home and Settle Manager. 

• Close working is required with AUKEL Finance Team, Information, Advice, Advocacy & Befriending Services, AUKEL Community services directorate, and other home and settle services across East London.

Person Specification 

Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply! 

Experience 
Essential 

• Minimum of 2 years’ experience of working within a health or care setting.

• Experience of using IT systems to record work done.

• Experience of supporting colleagues (this could be in a non- managerial position) 

Desirable  

• Experience of working within a hospital setting 

• Experience of managing and developing staff. 

• Experience of working with older people 

• Experience of conducting assessments and risk assessments. 

Knowledge & Understanding 
Essential 

• Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.  

• Understanding of the needs of patients who may lack family or other support. 

• Understanding of the needs of lone workers whilst working in the community. 

• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers.  

• Understand of and commitment to equity, diversity, inclusion and dignity. 

Desirable  

• Knowledge of CQC fundamental standards 

• Understanding of NHS hospital discharge procedures 

Skills/Attributes
Essential

• Excellent interpersonal skills 

• Excellent verbal and written communication 

• Intermediate IT skills 

• Excellent planning and organisational skills 

• Ability to work calmly under pressure. 

Additional Requirements  

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS) 

• The role is required travel across East London

• Flexibility in working hours to meet organisational needs. 

Additional Information 

• This job description is not intended to be exhaustive, but rather to clearly define the fundamental purpose, responsibilities and deliverables for the role. 

• In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management.