Service Coordinator Jobs in Home Based

Age UK Wandsworth is an independent local charity. We've been working in the local community to help older people for over 60 years. We have dedicated staff and over 300 volunteers helping us to deliver services and activities for older people in Wandsworth.

A rare opportunity has arisen to join our caring and experienced day centre team as a driver and support worker. You will be driving clients to and from their homes each day in our minibus and then working with them at the centre during the day.

You will be assisting older people and/or vulnerable adults to improve or maintain their overall wellbeing and stay independent for longer whilst enabling them to retain, gain or regain independence.

Could you help

· To provide assistance with personal care and support, daily living tasks or with activities to clients within our day centre.

· To drive clients to and from their homes and the day centre.

Both full-time and part-time roles are available.

Please note that a clean driving licence is essential for this role. You will need a D1 driving licence or we can train you to drive one of our mini-buses.

What we can offer you:

· A vibrant workplace where no day is ever the same

· An experienced and supportive leadership team

· Kind and caring colleagues who work as a team

· A great employer’s pension contribution

· A cycle to work scheme

· An employee shopping benefits scheme

· An employee assistance programme (EAP)

· A friendly hypo-allergenic office dog to play with

Important notes:

Please note that CVs will not be accepted and only full application packs will be reviewed.

Film and Family Stories Coordinator

Are you highly organised with a passion for creativity and supporting people? A unique opportunity has come up at Great Ormond Street Hospital Children's Charity (GOSH Charity) to join our Family Stories team and our Content team.

This role will play a crucial part in helping organise and centralise our family stories and audio-visual content assets – ensuring that our systems are accurate, up to date and easy to navigate.

If you’re looking for a role where you can utilise your administration skills and creative flair, then we want to hear from you.

This is a hugely varied role where you’ll be responsible for:

• Supporting the management of ResourceSpace (GOSH Charity’s family content library).
• Ensuring family stories are up to date, undertaking any interviews to get updates on family stories where necessary, and contacting families when their consent is soon to lapse to see if they are happy to continue sharing their story with the charity.
• Managing, transferring, uploading and logging film footage and assets.
• Curating GOSH Charity’s YouTube channel and taking responsibility for uploading content.
• Managing shoot administration and logistics including travel and hotels if required, and liaising with freelancers and third parties about footage and shoots as required
• Managing logs for all family content.
• Maintaining camera kit inventory, ensure that equipment is maintained and kept ready for shoots.
• Transcribing audio and video interviews.

Skills you’ll need:

• Strong communication skills – written and verbal
• Strong administration skills.
• A keen interest in content creation.
• Highly organised with the ability to manage multiple tasks and projects simultaneously.
• Experience managing databases and using database software.
• Process and systems orientated with a keen eye for detail.
• Self-starter with a collaborative approach.
• Confident working with multiple teams and individuals in the charity and hospital.

How to apply   

Please click on the apply button in the top right-hand corner where you will be taken to a short application form to complete. 

Closing Date: 5th July 2024 

About the charity   

Every day brings new challenges at Great Ormond Street Hospital (GOSH). Every day, over 750 seriously ill children from across the UK arrive for life-changing treatments. Every day, young lives hang in the balance as patients, families and staff battle the most complex illnesses. And every day, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children – and change the world. This extraordinary hospital has always depended on charitable support to give seriously ill children the best chance to fulfil their potential. Without donations, Great Ormond Street Hospital Charity can’t help fund ground-breaking research, advanced equipment, child and family support services, and the rebuilding and refurbishment of wards and medical facilities. Our staff help to raise these vital funds for the hospital. A better future for seriously ill children starts with you. 

Along with being awarded the ‘Sunday Times Best Places to Work 2023’, we were delighted to be recently awarded the Charity Times Fundraising Team of the Year 2023.  

Our commitment to Equality, Diversity and Inclusion   

A more diverse workforce will enable us to deliver even more impact and we particularly encourage applications from communities which are under-represented in the charity. This includes people from ethnically diverse backgrounds, disabled people or those with long-term conditions, LGBTQ+ communities, and those from less advantaged socioeconomic backgrounds. Further information on our EDI strategy can be found on our website.

As a Level 2 Disability Confident Committed Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact us.

Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment. 

REF-214 720

Salary: £29,489 starting salary (salary range will increase to a max £32,148 via the length of service) per annum plus £4,190 Inner London Weighting.

Contract: Permanent basis

Hours: Full-Time 35 hours per week (excluding lunch breaks) – flexible working requests will be considered.

Location: London Office. UK-based hybrid working is possible but the candidate will be required to be in the London office at least two days per week.

About Refugee Action

Refugee Action exists to work with refugees and people seeking asylum who’ve survived some of the world’s worst regimes. We are a national charity with more than 40 years’ experience of empowering people who’ve survived some of the world’s worst regimes to secure the protection and support that they need to live with dignity and respect and build a new life in the UK. We do this by providing expert advice and casework, building the capacity of partner organisations and campaigning on the policies that affect them.

About the role

This is an exciting opportunity for a committed and skilled individual to join our fast-paced and award-winning Fundraising and Brand Team. Refugee Action is currently growing and diversifying our income.

Through successful acquisition programmes, the team’s supporter base and income are steadily increasing and we are looking for a someone to assist with data and supporter care. The role will sit within the Data & Insight Team but will work very closely with Public Fundraising, as well as working across the team supporting our Major Partnerships and Digital teams.

We are passionate and prioritise professional development and provide relevant support to ensure progression.

This will be an opportunity for you to utilise existing skills but also develop and learn new ones by working closely with the Data and Insight Officer on all aspects of our supporter data from donation processing to imports and data cleaning.

The role will help deliver excellent supporter experience by working alongside our Supporter Care Coordinator. Through verbal and written communications, you will develop strong relationships with Refugee Action’s supporters and help to develop their loyalty to our organisation.

Finally, you will play a role in embedding Refugee Action’s aims to empower people with lived experience and commitment to anti-racist practice across all activity.

To succeed in the role, you will need to demonstrate:

• Commitment to removing barriers to power for people with lived experience, and commitment to anti-racist practices.
• Understanding of how the UK’s hostile and racialised border regime impacts on those affected by it.
• Experience of using Excel (including creating charts and tables) and databases (for example, Raisers Edge) to enter data.
• Ability to record information accurately and confidentially with very good attention to detail.
• Ability to manage multiple priorities at the same time, demonstrating flexibility and commitment to deliver to agreed schedule.
• Good spoken and written English skills with experience in providing supporter or customer care.
• Experience in, or ability to work in an office environment, setting up and maintaining effective administrative systems.
• Ability to work effectively as part of a team as well as on your own.
• Passion to pursue a career in fundraising.

Those with lived experience as a refugee are particularly encouraged to apply.

Closing date: Monday 1st July 2024

Interviews: Tuesday 16th July 2024 (on Zoom)

 Refugee Action only operates in the UK, so all roles are UK-based, and you must have the right to work in the UK.

This role is not on the Shortage Occupation List.  If you have permission to work that is restricted to the Shortage Occupation List, we will be unable to appoint you to this role.

You can find out which roles are on the shortage occupation list via these two links:

• Skilled Worker visa: shortage occupations 
• Skilled Worker visa: shortage occupations for healthcare and education

We are currently campaigning for people seeking asylum to have the right to work in the UK, see our Lift the Ban campaign here.

The Office Coordinator position is responsible for the general day-to-day operations of the London, UK office.  Due to the nature of this position, work must generally be performed within a 30 hours / week timeframe (M-Fri). This role is an in-office role.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, with other duties upon request:

· General administration as required: call handling and forwarding, front door access controls, post management, post requests, staff access, etc.

· Support of facilities management: oversight of cleaning and maintenance contractors, management of office supplies and procurement, equipment maintenance requests, liaison with building management.

· Facilitating work from home set-ups and procurement and coordinating distribution to personnel as requested.

· Facilitating new starter set-up in collaboration with P&C (HR) & IT inclusive of onboarding, office orientation, etc.

· Responsible for ensuring a clean, safe, tidy, and professional office environment at all times.

· Ensuring the office is health and safety compliant and maintain a knowledge of UK regulations for workplace management.

· Manage any office security systems and accounts, fire drills, fire equipment maintenance, or required inspections. Maintain the fire safety equipment and ensure fire extinguishers are services and smoke alarms / detectors are functioning – conduct fire safety awareness training upon request.

· Manage corporate relationships and partnerships such as shipping vendors, office accounts, and more.

· Ensure the payment of facilities invoices within payment deadlines, including invoice tracking and coding.

· Manage and maintain key office supplies (including pantry supplies, office materials, first aid supplies, etc.). Inventory and maintenance of the storage unit.

· Manage the office access controls / visitor protocols of the office space and coordinate security enhancements / improvements upon request.

· Provides administrative support to the Grant, Contracts & Compliance Department in the coordination of contracts received to and shipped from the London office.

· Supporting staff in the office with questions, inquiries, and support needs.

· In all duties, uphold Internews’ Core Values and demonstrate commitment to fostering a culture of Belonging, Dignity, and Justice.

ADDITIONAL AD-HOC RESPONSIBILITIES upon request may include:

· Coordinates office wide events and meetings including staff meetings, holiday events and special visitor events. 

· Other corporate (ad-hoc) special projects as required.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

· Previous or current office administration experience. 

· Ability to work in-person from the London-office 4 days a week.

· Demonstrable experience dealing with a wide range of internal and external stakeholders at varying levels of seniority and public profile.

· Ability to communicate effectively with people at all levels, and build collaborative working relationships.

· Ability to work effectively under pressure and demonstrate a calm, confident and flexible approach to work.

· Proficient use of Microsoft Windows environment and MS Office applications including MS Word, Excel, Outlook, Teams and Explorer. 

· Organized, logical, detail oriented. 

· Relevant higher academic qualification/s or equivalent professional experience.

· Fluent spoken and written English

PHYSICAL DEMANDS and WORK ENVIRONMENT:
The physical demands and work environment described here are representative of those that must be met or may be encountered by an employee performing the essential functions of this job. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.

Expected office hours are generally Monday through Friday from 09:00am to 5:30pm.

Vacancy Timeframe:

Deadline for applications: 22 June 2024. Applications will be reviewed as and when they arrive.

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of their position. As the nature of business demands change so, too, may the essential functions of this position.

This position will be located in the UK, therefore the successful candidate will need to both be present in the UK throughout the duration of their assignment and be able to demonstrate their Right to Work in the UK prior to the role start date.

About the role:

When a person or their family member sustains a spinal cord injury it is a life changing experience. They can feel very isolated and that no one understands what they’re going through.

Back Up’s award winning mentoring service is there to help. We know that peer support can have a life changing impact and our mentoring service facilitates this through matching them with a suitable mentor who will be able to support them over a series of phone calls to reach their goals.

The mentoring service is a growing service which has ambitious aims to connect more people affected by spinal cord injury every year. The Mentoring Assistant is a key part of this growth, ensuring that the service is delivered to a high standard through undertaking administrative responsibilities such as data management, service user engagement and impact measurement.

Mentoring Assistants will be effective communicators who thrive in a fast paced working environment, working efficiently especially with regards to administrative tasks to support the team connect even more people affected by spinal cord injury

Lived experience is an advantage; but most important is your sharing our commitment to transform the lives of everyone affected by spinal cord injury.

For full details please see our role description[BH1] .

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.

The Royal Opera House continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. As a charity we could not plan for our next programme of artistic work, or our community and outreach projects, without the support of our philanthropists and members. As an organisation we are committed to ensuring that all philanthropists and members enjoy a rewarding relationship with the Royal Opera House.

The Development and Advocacy Department are looking for a Philanthropy Coordinator to join the team. This is a growth role which is testament to the dynamism in our philanthropic endeavours and the continued need to supplement our income through the relationships with our supporters. This is a pivotal role within the team, and you will be able to learn about the full range of activities undertaken by the Philanthropy Managers. You will have a varied workload including correspondence, meticulous diary management, planning for and issuing invitations to events, following up on arrangements and assisting at fundraising events. This is a fantastic opportunity for a skilled administrator who is looking to grow and develop their career in a sector leading Philanthropy Team.

This role will suit a candidate who is a strong team player, happy to pitch in and support with a variety of tasks as required. You will be able to work both independently and as part of the wider team, showing initiative but also taking direction. You will be a confident communicator who can deal with people at all levels.

Please note, this role may be known in other organisations as: Fundraising, Development, Supporter Administrator/Coordinator.

A full job description and ROH information pack is attached below. 

Closing date for applications: 8am, Thursday 27th June 2024

First stage online interviews will be held w/c 1st July 2024

Applicants must have work authorisation for the UK.

Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good. 

Purpose of the role:

Leading a small but highly motivated and ambitious team, you will be responsible for driving income through our services to business. You will achieve this by delivering excellent, unique and dynamic services to businesses and corporate partners throughout the UK which will help them improve their business practices to mitigate modern slavery risks.

You will play a key role in Unseen’s senior management team. Using your strong experience in managing and delivering services to businesses of all shapes and sizes, you will be required to work closely with the senior leadership team to develop and deliver the organisation’s five-year strategy for 2022-2027 to meet Unseen’s charitable aims. Project management and the ability to organise effectively is key.

To apply: 

• Please complete Unseen’s application form for the role which includes a personal statement of 500 words outlining your suitability for the role, some personal details and equal opportunities questions, and;
• Please send a copy of your CV to jobs @ unseenuk. org with reference to the job title.

The deadline for applications is 7th July 2024.

Interviews will likely be held during the week of 22nd July 2024.

As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community. 

 Any questions, please contact jobs @ unseenuk .org. 

About the opportunity

Critical to our mission, we are looking to recruit a South West and South East Programme Manager to be responsible for three geographical areas and the schools within them, and to support further geographical expansion. You will oversee your region’s Action Tutoring programmes, liaising with our partner schools and developing new school partnerships, whilst supporting your team of Programme Coordinators to engage pupils and support them to build relationships and retain a strong pool of volunteer tutors.
As a Programme Manager, you will line manage Programme Coordinators to ensure they effectively manage their caseload of schools, whilst driving the quality of programmes and ensuring that the delivery of programmes meets organisational KPIs. This role will take a lead on new school recruitment, regularly pitching to Senior Leaders within schools and managing school partnerships within your region to ensure Action Tutoring’s growth targets are met. Additionally, you will contribute to the wider leadership of the Action Tutoring programme team, lead on programme-specific projects to support the programme department's priorities and will be expected to support the wider learning and development needs of the Programme Coordinator team. 
This position would suit someone who enjoys working with people who have a frontline role, gets energy from pitching to schools and wants to increase their management experience in an exciting and rapidly developing charity. The successful candidate should be able to manage their own workload to a high standard as well as support others, have excellent attention to detail, be adaptable, relational and used to problem-solving and be able to work well with a range of stakeholders and be confident carrying out administrative tasks to support programme delivery.

Comprehensive induction and training will be provided. Action Tutoring is committed to providing development opportunities for its staff and, as a growing charity, there are plenty of opportunities to take on new areas of responsibility.

Reports to: Head of Programmes (South)

Salary: £35,102-£36,807  depending on experience. per annum.

Contract and hours:  Permanent, full time contract (37.5 hours)
but we will consider requests for 0.8FTE. We offer flexible hours 9.30-4pm as core hours.

Closing date: Sunday 7th July 2024
 
Interviews: Thursday 11th and Friday 12th July 2024
 
 Start date: Monday 12th August 2024
 
Place of work: Home based in the South West (Bristol or Devon) with frequent travel to schools in the South West and infrequent travel in the South East.
 
DBS requirement: All Action Tutoring staff must have an enhanced DBS check suitable for the child workforce.  
If you don’t already have one, we’ll process one for you. Should you be aware of any incidents, cautions or convictions that would appear in a DBS check, please notify us when you apply. 

Duties and responsibilities

· Oversee the delivery of all Action Tutoring programmes and corresponding work in the South West and South East; this currently includes Devon, Sussex and Bristol.

· Line manage up to seven Programme Coordinators, meeting weekly with them and overseeing the delivery of their programmes, and supporting them through regular observations, training and feedback to ensure consistently high quality programme delivery. Line management would also include HR responsibilities (appraisal, recruitment etc.) with support from others in the charity.

· Work with Action Tutoring’s Head of Programmes (South) on business development. Leading on recruitment (sales) and retention of schools in the South West and South East. Ensuring that there are a sufficient number of partner schools in the South West and South East according to growth and income targets, by creatively finding new ways to partner and pitch to new school leads

·Ensuring that the Programme Coordinator team accurately collects and records vital data for impact reporting purposes, through confident use of Action Tutoring’s database, processes and systems.

· Lead on reviewing and improving programme delivery in the South West and South East through regular visits to schools and programmes. Using data to reliably assess programme performance and engaging with quality assurance processes to drive impact.

· Develop and strengthen relationships with key stakeholders in Action Tutoring’s partner schools in the South West and South East, including members of the Senior Leadership Team, ensuring strong retention of school partnerships each academic year.
· Take a lead, with support from others in Action Tutoring, on networking in the South West and South East. This could include connecting and attending events with other charities, universities and other organisations to build Action Tutoring’s presence locally.

· Work closely with the Marketing, Communication and Engagement teams to establish and maintain volunteer recruitment opportunities and channels in the South West and South East.

· Develop strategies, meet with new leads and attend events to ensure a sufficient supply of high- quality tutors for your region, effectively managing your tutor pool and signing tutors up to programmes.

· Lead on projects that support the programme department’s priorities and strategy, dependent on your individual skills e.g. safeguarding, curriculum, data.

· Report and work closely with SMT, including  presenting to SMT and attendance of biannual Programme Manager  training days to add input to future development of programme delivery.
· Facilitate wider team or programme team training to support the learning and development needs of frontline staff.

· Any other responsibilities reasonably required.

Person specification

Qualifications criteria:

· A*-C in maths and English at GCSE (or equivalent experience).
· Right to work in the UK.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

· Knowledge of the education sector, schools, young people or providing interventions to improve outcomes.
· Able to manage and lead others, leading by example; line management experience would be an advantage or the ability to demonstrate a strong understanding and evidence of the qualities that make for effective line management.

· Able to work independently and use initiative in a range of situations. You will need to be able to effectively organise your own time and be confident in working autonomously.

· Able to develop strong relationships with a variety of stakeholders. This includes the ability to build and manage relationships with stakeholders you may not see regularly. You will need to be able to adapt your communication style to different audiences and uphold Action Tutoring’s high standards of professionalism.

· Strong verbal and written communication skills and the ability to pitch to individuals or groups of school leaders. Confidently articulating and advocating Action Tutoring’s mission to wider audiences. 

· Able to meet deadlines and undertake administration. You will be responsible for maintaining accurate and timely records of all aspects of Action Tutoring’s work for your area and, where needed, support your Programme Coordinator to achieve this.
· Able to manage competing priorities and prioritising, and able to adapt and problem solve to support the needs of frontline staff. 

· Able to work under pressure to ensure deadlines and targets are met.

· Computer literate, competent using Word, Excel and PowerPoint.

· Adaptable and open to learning. Action Tutoring is a relatively young organisation and is constantly changing – the Programme Manager will need to be willing to adapt and to grow and develop with the organisation, as well as taking a lead on suggesting changes and driving programme improvement.

· Committed to ensuring young people from all backgrounds reach a meaningful level of academic attainment. The Programme Manager role is critical to enabling Action Tutoring to deliver on its mission and you will need to be passionate about this.
· Committed to equality, diversity and inclusion.

· Committed to promoting and safeguarding the welfare of children.

You will be likely be more successful in this role if you have:
· Experience of project management.
· Experience of business development or sales to help deliver results.

The Sunday Times Best Places to Work 2024

 MAIN PURPOSE OF JOB:

 To help and support Owners profile their much loved companion pets with The Trust.

 To identify individuals outside our charitable remit and refer them to other organisations that can offer assistance and always seek advice in the case of doubt.

To  raise a computerised record or case to log the call.

To help support the department with any administration process including inputting information on to our database.

This post will require a good overall understanding of the needs of older people and their pets.

MAIN DUTIES AND RESPONSIBILITIES:

 i. To listen to the needs of each Owner and accurately record information for each Owner and their pet by completion of a computerised case. 

ii. To raise and administer pet profiles and add to the database in professional and efficient manner.

iii. To call and reassure supporters during the process of pet profiling.

iv. To assist with reporting on pet profiles.

v. To ensure you record all of your communications onto the database in an accurate and timely fashion by way of comments on each Owner case at the end of each conversation and appropriately refer to Management about urgent cases.

vi. To help maintain up-to-date records and mailing lists for Owners, Owners’ contacts and volunteers throughout the course of your work.

vii. To have a good working knowledge of other roles and tasks within the team and provide ad hoc support as required including inputting information.

Case types include; Dog Walking, home checks, Short term fostering, long term fostering, pet care, talks and pet profiling

v. To liaise with all other members of The Trust to help maintain a quality service.

vi. To contribute and liaise with the team by helping to update volunteer and owner cases in the course of your communications.

vii. To help maintain filing and filing systems related to your work.

viii. To liaise with all other staff of The Trust in a flexible manner.

ix. To liaise with all Owners and members of the general public in a polite and helpful way.

x. To be familiar with and adhere to procedures and protocols, disciplinary and applicable rules and ensure compliance with legislations (Health and Safety, Data Protection, especially the privacy of members, Owners and volunteers alike).

xi. At all times to ensure and maintain a compassionate, professional and efficient public image for The Trust.

Together with such additional general duties as the Employer shall reasonably require, having regard to the needs of the Employer’s business as a Charitable Trust.

Our client is a highly regarded International Development Organisation with a Head office based in Central London.  They are looking for an Interim HR & Operations Coordinator on a FTC basis until Mar / Apr 2025.

The HR & Operations Coordinator is accountable to the HR & Operations Manager and will work closely with the Finance team as well as senior management. In addition, this post has considerable interaction with members of the UK Head office and Country staff based overseas.

Main responsibilities

Human Resources

To be the first point of contact advising managers and staff including secondees on all general HR operational enquiries in adherence to company’s policies and procedures, legislation and best practice.

Supporting Senior Management on complex disciplinary, grievance, capability cases.

Coordinating recruitment campaigns and supporting the team in implementing the 2024 recruitment plans.

To support the learning and development function and needs arising from the appraisals process including the administration and co-ordination of internal training programmes.

To ensure HR Records are up to date, accurate and compliant with legislation including administration of the online system to record absence (sickness, holiday TOIL).

Provide departmental reports to the Senior Management Team when required.

Provide the monthly payroll data and liaise with the external payroll service provider to provide the smooth running of the monthly payroll.

To promote equality of opportunity in relation to the duties of the post.

Supporting the programmes team with compliance in Country Offices.

Information Technology

To support the HR & Operations Manager in the on-going development of the company’s IT systems.

To support IT function and security of the company's electronic records.

To act as the main point of contact for the outsourced supplier.

Administration and Facilities

To provide general administrative support to the HR & Operations Manager ensuring the smooth running of the organisation.

To coordinate the recruitment and onboarding plans and delivery for new staff,

To coordinate ongoing HR contract administration and changes.

To facilitate the purchasing of staff IT and other work equipment in line with budget.

To coordinate the monthly payroll communication and approvals

To arrange and service internal and external office meetings.

To be the first point of contact with shared working space (office) provider and ensure facilities are currently accessed and utilised.

Assist the HR & Operations Manager in resource planning for additional capacity for company projects

To be the main contact for Health & Safety for the UK office, developing and implementing the health and safety policy and ensuring that staff comply with this.

Together with the HR & Operations Manager, ensure that the company has appropriate insurance cover.

To undertake any other duties that may reasonably be requested by the SMT commensurate with experience and company requirements.

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgmental and able to work effectively with people experiencing distress?

Can you demonstrate our values of Hope, Courage, Together, and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?

If the answer to all of these is yes, we want to hear from you.

Crisis House Coordinator
Reference: 217
Responsible to: Crisis Centre Team Leader
Based: Hemel Hempstead Crisis House
Salary: £24,928 - £27,250 per annum, FTE
Contract: Permanent
Hours: Part-time or Full time available (22.5; 30; 37.5 hours)
+ We are also seeking a Night Coordinator working 3 Night Shifts 3 out of 7

About the Service

The Crisis Centre and rest of Nightlight Services (Café’s, Helpline, Daylight provision) is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways. We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis cafes and 24/7 Crisis Centre. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary.

As a member of our diverse team, you will work closely with service users in crisis by using a person-centred approach to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.

About the Role

This role is managing a shift, delivering emotional support within a 24/7 four bed crisis house.

Alongside other Crisis Centre Coordinators, to be a key member of the Crisis Centre team, providing effective operational leadership delivering the Nightlight Mental Health Crisis Centre Service. You will be ensuring the delivery and development of quality crisis support services and instilling Hertfordshire Mind Network’s values throughout the provision. You will provide management support to Crisis Centre Mental Health Support Workers and support the Crisis Centre Team Leader in ensuring practice within the service is safe, effective and person centred.

Key Responsibilities

• Providing emotional support and developing, alongside service users, flexible and realistic crisis support/person-centred plans within agreed guidelines with support from the leadership team (including assessments of need, risk, crisis support plans and review forms) in person or via telephone.
• Draw upon own lived experience as appropriate to inform the delivery of person centred support.
• Providing immediate advice and information to clients to support with crisis presentations.
• Liaise with Nightlight management and external services e.g. police, ambulance service, Crisis Resolution Home Treatment Team, Single Point of Access, Safeguarding Out of Hours Service, Mental Health Liaison Teams, Adult Community Mental Health Services etc. as needed in terms of accepting referrals and proactively recognising the indicators of deteriorating mental health and facilitating appropriate support.
• Complete appropriate signposting/onward referrals to both internal and external services in accordance with identified needs and risks.
• Ensuring record keeping is maintained to the required standards at all times and contributing to service monitoring requirements.
• Arranging transport for service users to facilitate access to services as needed.
• You will line manage a number of Crisis Centre Mental Health Support Workers and be part of the operational management for the Nightlight Crisis Centre.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Closing date for receipt of applications is 7th July 2024
Interviews shall take place week commencing 15th July 2024

Please note: We reserve the right to close the advertisement once sufficient applications are received so would encourage early applications.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equal Opportunities

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

We are delighted to have been accredited as a Living Wage Employer.

No agencies please.

The PR and media coordinator will create engaging and dynamic content to reach new audiences and inspire existing ones on the reality of living with spinal cord injury in the UK today. This will support our campaign for change and raise valuable awareness nationwide of the work of Spinal Injuries Association.

We are seeking someone with journalistic and/or media credentials who is able to identify, research and deliver stories that enhance SIA’s standing as the expert guiding voice for life after spinal cord injury.

PR & Media Coordinator
Location: Milton Keynes - We offer hybrid working and offer flexibility for the right candidate.
Salary: £34,178 per annum  
Contract: Permanent  
Hours: 35 hours per week, Monday – Friday

Role requirements include:

• Create and share stories/press releases that highlight our services and SIA’s wider strategic goals, with a focus on people with spinal cord injury, their lived experiences and how we support them.
• Create a media forward planner for all key activities and opportunities– internal and external.
• Lead on case studies from our members and supporters and encourage others to share their stories, ensuring this content can be accessed via the CRM in line with GDPR rules.
• Support the PR and media manager in building relationships with journalists and influencers so that we become the go to place for comment on all issues that affect people with spinal cord injury.
• Identify proactive or reactive media opportunities where SIA could add comment to enhance our campaigning aims or tell the story of those we support.
• Working with the PR and media manager to support the engagement plan for each of our ambassadors to increase their reach and influence.
• Identify new influencers to increase our reach and nurture new relationships.

About us

The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury. Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert, guiding, voice for life after spinal cord injury.

We’re the leading national charity supporting individuals who sustain damage to the spinal cord resulting in paralysis. We are a dedicated organisation providing high-impact, quality services for people with spinal cord injury and their families. All of our work is based on the personal experiences of our members.

Being a user-led organisation is important to us; more than 11,200 of our members, almost half of our staff and the majority of our trustees live with spinal cord injury.

Benefits

• Annual leave: 28 days per holiday year plus bank holidays, increasing to 30 days after two years of service (pro-rated for part time employees)
• Access to Group pension scheme (6% employer contribution)
• Access to Group life assurance scheme
• Access to Healthcare cash plan
• Access to Employee assistance programme (EAP) Employee volunteer days
• Discounted gym membership at many top gyms across the country
• Free car parking at SIA House
• Investing in our people – all members of staff are encouraged to discuss their development plans and aspirations with their line manager. A budget is available for talent development.
• Wellbeing – People are at the heart of everything we do. We offer hybrid working in our modern, bright open plan office, quarterly staff development days, annual reviews and regular 1-2-1s.

Closing Date: Monday 24 June 2024
Interviews: Wednesday 26 June 2024 in person in the Milton Keynes area or online via Microsoft Teams.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture.

We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.

Disabled candidates who meet the standard job criteria will be offered a guaranteed interview.

No agencies please.

About us:

Community ConneX is a campaigning organisation and a multi-project service provider working across West London. We support autistic people, people with a disability, and people and families experiencing barriers to live healthier, happier, and inclusive lives. We do this by ensuring their needs, rights and aspirations are met.

Advocacy 1st is a free, independent service provided by advocates who specialise in the Care Act, Mental Capacity Act and the Mental Health Act.

Location: Remote based in Oxfordshire

Key duties:

· Recruiting, training and providing ongoing support to volunteers

· Working with the children and young people to assess their service requirements

· Working with stakeholders to raise awareness and recognise and identify care leavers and young people in need of the Independent Visitors and Care Leavers service

· Looking at opportunities to engage and work with services to identify care leavers and independent visitors

· Reporting and discussing all safeguarding concerns with the service manager

· Completing initial assessments and matching volunteers to young people

· Raising the profile of the Independent Visitors and Care Leavers service

Our ideal candidate:

· Has qualifications relevant to the role

· Has experience of working with children and young people.

· Is aware of legislation such as Care Act 2014, Children and Families Act 2014, Children Act 1989, United Nations Convention on the Rights of the child (UNCRC)

· Has excellent communications and writing skills, and the ability to tailor written and verbal communications to a wide range of different audiences

· Can maintain existing relationships and develop new relationships with clients, families, colleagues and volunteers

· Can generate reports and make presentations

In return we offer a range of benefits including:

· Pension contribution up to 5%

· Death in service insurance

· Employee assistance programme

· Bluelight Card

· Cycle to work scheme

· 23 days of annual leave + bank holidays (increases after 2 years of service)

·        Salary Sacrifice

· Healthcash plan

· Professional development

We are committed to safeguarding and equal opportunities, and we guarantee an interview to all applicants with disabilities meeting the minimum criteria for the post.

We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.

Role Purpose

• To deliver excellent drug and alcohol services to those who use our services and their significant others, including family members friends and carers, to facilitate positive outcomes.
• To manage a case load and coordinate and deliver assessment and evidence-based interventions (brief and structured), recovery planning and aftercare planning.
• To work collaboratively with colleagues and key stakeholder across multi-disciplinary teams, ensuring adherence with all policies and Safeguarding principles.

Key duties and activities of the role

• Provide high quality, person centred, low threshold services, responding to the individual and diverse needs and preferences of those and their significant others.
• Deliver evidence-based psychosocial one-to-one and group interventions as part of an effectively integrated care package and to take an assertive approach to people disengagement.
• Deliver harm reduction advice, guidance and education including the needle & syringe programme delivery, brief and extended recovery interventions, blood borne virus intervention, overdose prevention including naloxone programmes.
• Enable people to access education and employment services and health, wellbeing and recovery support activities and to signpost to other available services.
• Support volunteers, peer mentors and service user representatives to take an active part in services.
• Identify risks and take appropriate action in accordance with local, national and organisational Safeguarding policies.
• Actively contribute to multi-disciplinary review meetings internally and externally.
• Maintain accurate and timely records using the designated case management system in compliance with Information Governance policies and procedures.
• Work flexibly, including across multiple sites and peripatetically when required.

Person specification for the role

• Passion for and understanding of working with substance misuse services or with other socially excluded or vulnerable groups.
• Proven ability to meet deadlines, record information accurately and in a timely way and to work calmly under pressure.
• Great team working, communication and interpersonal skills. Demonstrating a highly cooperative approach to supporting colleagues and the whole team to deliver Service objectives, as well as in working directly with people and their significant others.
• Experience of or demonstrable ability to deliver a quality level of service to people with complex needs. This includes the ability to work with people on a one-to one basis or to facilitate group sessions, to be able to complete assessments, care and support plans, risk assessments and to complete case recording to a high standard and in a timely way.
• Good IT skills including use of Microsoft Office programs and digital meeting platforms and Case Management Systems like Nebula, System One or Theseus.
• Understanding of and ability to apply excellent Safeguarding and risk management practices and a demonstrable understanding of the Health and Social Care regulatory requirements of the Care Quality Commission (CQC), National Institute for Clinical Excellence standards for Health and Social Care and the GDPR confidentiality and privacy regulations.
• Demonstrable commitment to working in partnership with other professionals such as criminal justice agencies, community groups and other stakeholders to achieve good outcomes for our service users.
• NVQ/QCF/RCF Level 3 in Health and Social Care or equivalent. Or the ability and commitment to complete this within 1 year of employment.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.