Service Coordinator Jobs in Liverpool, Merseyside
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We have a job vacancy for a Dementia Specialist to join Shine as the Normal Pressure Hydrocephalus (NPH) / Dementia Coordinator.
Shine has a membership of over 14,000 members living with Spina Bifida and/or Hydrocephalus and associated conditions and over 6,500 associated members.
In the last year we have seen a 25% increase in members who are living with Normal Pressure Hydrocephalus (NPH) across England, Wales and Northern Ireland. There are currently just over 600 members with NPH, plus their carers registered, but we are expecting this to continue to rise as awareness and diagnosis of the condition grows.
We are looking for an experienced, skilled, organised and dedicated new staff member to join Shine’s Services team to develop and lead our new NPH service.
Purpose of Job
To be the Dementia specialist for Shine.
To provide the foundations for improved health, social and emotional outcomes for adults living with NPH/Dementia and to support their families/carers.
Shine will offer you:
• A competitive salary
• 35 hour working week
• 25 days annual leave plus additional discretionary leave between Christmas and New Year
• Opportunity to purchase additional annual leave
• Additional annual leave due to length of service
• Defined contribution pension
• Life Assurance cover
• Support to learn and develop
Please see the full Job Description and Person Specification and Introduction to the NPH Coordinator Role below and on our website.
If you would like to have a chat about the role in more detail or have any questions, please give us a call and ask to speak to our CEO, Kate Steele.
Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job.
To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria.
*Please note applications without a supporting statement will not be accepted*
Closing date: 11pm Wednesday 16th October 2024
Interviews: Tuesday 29th October 2024 at our Head office in Peterborough
Please note: we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible.
Providing specialist advice and support for spina bifida and hydrocephalus
The client requests no contact from agencies or media sales.
CLAPA supports people affected by cleft to take control of their journey, connect with others, and use their voices to impact the future of care. Our vision is that no one affected by cleft lip and palate in the United Kingdom will go through their journey alone.
The Family Services Coordinator is responsible for providing families (parents/carers and children up to ten years) affected by cleft with opportunities to access accurate information, connect with each other and form supportive communities. They will champion CLAPA volunteers and will lead on the development and effective delivery of our volunteering strategy.
The client requests no contact from agencies or media sales.
Supported Lodgings Coordinator
This is an exciting opportunity to join Depaul to help set up and develop a new Supported Lodgings service.
Position: Supported Lodgings Coordinator
Location: Cheshire West and Chester - (borough wide predominantly Ellesmere Port and Chester)
Contract: Permanent
Hours: Full time 37.5 hours
Salary: £24,136 Per Annum Plus Pension
Closing Date: Sunday 6th October 2024
About the Role
The Supported Lodgings Coordinator role is a busy and varied one. You will be responsible for ensuring all young people referred to the service, are assessed, supported and placed effectively with their hosts. In addition, you will be responsible for overseeing the recruitment, training and management of hosts, as well as promoting the service to key stakeholders, and supporting young people directly.
Cheshire West Supported Lodgings service works in partnership with Cheshire West and Chester Council across the borough; so you will be responsible for the effective delivery and development of the scheme.
Your work will be underpinned by Depaul’s Endeavour model of assets-based, psychologically informed delivery. The aim of this is to ensure that every young person leaves the service with the skills and resilience to be confident and self-determining in their lives.
Working under the direction, guidance and support of the Deputy Supported Lodgings Manager and the Greater Manchester Prevention Team you will be responsible for young people needing longer-term placements, as well as sharing responsibility for the safety and wellbeing of all hosts and staff at the service.
Key responsibilities include:
· To be the first point of contact for young people and referral partners wanting to access the Supported Lodgings service.
· You will lead the assessment of needs and risk, predominantly focused on suitable risk management plans for the safeguarding, matching and placement of young Care Leavers in the homes of hosts
· Arrange all aspects of a young person’s stay with a host, ensuring they feel welcomed and supported, taking into account the support needs of individuals.
· You will have responsibility for ensuring the health and safety of the environment for young people and hosts through regular checks and reporting.
· To work with young people, hosts and other agencies, to prepare them for independent living and access longer-term, appropriate accommodation using support plans.
· You will be part of a team responsible for a 24-hour on-call service
· You will recruit, vet and train hosts both formally and informally ensuring that the host recruitment policies and procedures are implemented.
· You will be responsible for carrying out regular checks on host accommodation and assisting them to make necessary changes.
· You will proactively work in partnership with Cheshire West and Chester Council statutory teams and multiple agencies, to support the wellbeing and ongoing housing needs of young Care Leavers, working in accordance with safeguarding, data protection and information sharing protocols.
· You will lead on the active promotion and selling of the Supported Lodgings service to all potential hosts and referral partners, across the voluntary/statutory sectors and within the wider local community.
About You
You will need to have the following skills and experience:
· Experience and an understanding of working with Care Leavers, young people experiencing homelessness, unaccompanied asylum seekers or people in crisis
· Experience in supporting young people with their support needs, working closely with other key professionals.
· Experience in writing, implementing and evaluating risk assessments
· Experience in supervising or supporting hosts or staff
· An understanding and commitment to working in an assets-based way
· Able to demonstrate a clear understanding of safeguarding requirements and procedures and follow them through to the conclusion
· High-level understanding of professional boundaries and ability to maintain them
· Effective collaborative working with a range of internal and external stakeholders.
· Ability to effectively reflect on own practices for ongoing learning and development
In return for working here, you will receive:
· A comprehensive training package tailored to your needs and role
· Flexible working model for suitable roles.
· 26 days annual leave rising to 30 after five years of service.
· Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.
· Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service
· Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.
· Discount vouchers including gym, retail, food & drink, travel, electricals and more.
· Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More
· Death in service (4x Base salary)
· Legal Advice line
About the Organisation
Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialize in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and the South Coast.
You may have experience in areas such as: Service Coordinator, Client Services Coordinator, Housing Services Coordinator, Services Coordinator, Residential Services Coordinator.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Support Coordinator
This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We’re looking for an innovative, passionate and professional individual with excellent communication and organisational skills to join our Stroke Recovery Service based in the Durham area.
This is an exciting home based opportunity working with stroke survivors and their families to support them following a stroke.
Position: S11214 Stroke Association Support Coordinator
Location: Homebased South of Tyne & Wear. However, frequent travel will be required as part of this role (May include team meetings or other work-related meetings)
Hours: Full-time, 35 hours per week (flexible working available)
Salary: Circa £26,700 per annum
Contract: This is a fixed term maternity cover for 9 months. Our services are contracted, we currently have funding for this contract until 31 March 2027.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 20 October 2024. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Date: 6 November 2024
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes.
Reporting to the Stroke Association Service Delivery Coach, the Stroke Association Support Coordinator will:
· Support new stroke survivors and their carers from hospital discharge into the community.
· Provide personalised information, advice and support.
· Support clients to make informed lifestyle changes which will help them to prevent further strokes.
About You
The post holder will have experience/background in:
· A caring profession ideally with experience of supporting people with disabilities.
· Be able to demonstrate previous experience of working collaboratively with other organisations to achieve joint ambitions.
· Ability to use basic Microsoft systems
This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further
information on the role.
Please submit your CV and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
Stroke Association
Finding strength through support
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of our supporters and donors that we can provide vital support.
We’re working to improve the diversity of our people. We know that individuality leads to a richer experience for our people and better support for all those affected by stroke.
We strongly encourage people from all backgrounds to apply. We’re particularly looking to increase the number of applications from those with lived experience of stroke, and those from under-represented communities.
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
About the Tropical Health and Education Trust (THET)
Today, one billion people will never see a qualified health worker in their lives.
Since 1988, THET has been working to change this. From reducing maternal deaths in Uganda to improving the quality of hospital care for injured children in Myanmar, we work to strengthen local health systems and build a healthier future for all.
We do this by leveraging the expertise and energy of the UK health community, supporting Health Partnerships between NHS institutions, Royal Colleges and academic institutions in the UK and those overseas.
In the past ten years THET has reached over 100,000 health workers across 31 countries n Africa, the Middle East and Asia in partnership with over 130 UK institutions. In 2018, the charity had a turnover of £5m and employed 30 staff across six offices. From 2020 onwards, our turnover will be £8m a year
Job Purpose
The Monitoring, Evaluation and Learning (MEL) Coordinator position sits within the Research, Evidence and Learning team and will make a key contribution to the quality of our programmes. The post holder will keep abreast of state-of-the-art M&E approaches to ensure the use of technically appropriate monitoring and evaluation models and information systems. The post holder will support the design of new programmes as well as provide technical advice and input to the monitoring, evaluation and learning of existing programmes. The Coordinator will also play a crucial role in ensuring that our external communications and policy work (at all levels) are informed by and accurately represent our evidence base.
Design, Monitoring, Evaluation and Learning Lead the development of proposals from a MEL perspective, including contributing to and leading on theories of change, and the development of MEL frameworks. Design, lead and manage participatory processes to establish country programme MEL systems. Lead development of organisational tools and processes – e.g. developing reporting templates for project reports where not supplied by the donor Lead the development of quality programme standards and tools for their implementation. Advise on and support the building of an evidence base of impact. Support development of theories of change for development of strategic goals for Health Alliances. Support the development of indicators and monitoring of Alliance activity. Support the design and implementation of evaluations. Building MEL Capacity Provide hand-on technical assistance to teams in the monitoring, evaluation and review of existing projects. Support staff with development/use of MEL tools and processes. Provide input and assistance to MEL activities, including data collection and analysis, and evaluation design. Foster learning within programmes, through sharing lessons learnt, evaluation results as well as playing a key role in strengthening organisational learning. Ensure that monitoring visits are meaningful and capture data sought and feed into management decisions.
To apply for this role please send your CV and a cover letter to THET by midnight on 27th of September. With the subject line MEL Coordinator.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Support Coordinator
Here at Stroke Association, we’re looking for an innovative, passionate and professional individual with excellent communication and organisational skills to join our Stroke Recovery Service based in the Salford area.
This is an exciting home based opportunity working with stroke survivors and their families to support them following a stroke.
Position: S11212 Stroke Association Support Coordinator (two posts)
Location: Home-based, Bury. However, frequent travel will be required as part of this role (may include team meetings or other work-related meetings).
Hours: Part-time, 28 hours per week (flexible working available)
Salary: Circa £21,391 per annum
Contract: Our services are contracted, we currently have funding for this contract until 31 March 2026.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 13 October 2024. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Date: 23 and 24 October 2024
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes.
A key part of the role will be to recruit, train and manage a team of volunteers, to support service users and the delivery of the service.
The Stroke Association Support Coordinator will:
· Support new stroke survivors and their carers from hospital discharge into the community.
· Provide personalised information, advice and support.
· Support clients to make informed lifestyle changes that will help them to prevent further strokes.
· Be accountable for volunteers, so experience of recruiting, training and managing volunteers would be an advantage.
About You
· A caring profession, ideally with experience in supporting people with disabilities.
· Setting up and running support groups.
This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further
information on the role.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
Stroke Association
Finding strength through support
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of our supporters and donors that we can provide vital support.
We’re working to improve the diversity of our people. We know that individuality leads to a richer experience for our people and better support for all those affected by stroke.
We strongly encourage people from all backgrounds to apply. We’re particularly looking to increase the number of applications from those with lived experience of stroke, and those from under-represented communities.
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Location: Hybrid working in any North Metro Centre/Office - Leeds, Liverpool, Manchester or Newcastle
Interviews: 30/09
For more information or to apply, please click 'apply now' to be directed to our website.
Join Our Team as a Government Partnerships Coordinator!
Are you passionate about making a difference in the lives of young people? As a Government Partnerships Coordinator, you'll play a vital role in helping the team secure public sector funding to help us reach more young people in need. You'll help our team with research, meeting prep, stakeholder engagement, and more—all critical to our mission.
If you have excellent interpersonal, organisational, and writing skills, along with a strong understanding of the challenges young people face, we want to hear from you! Help us drive impact and create brighter futures.
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The Prince’s Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Government Partnerships Coordinators?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Government Partnerships Coordinators!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
- You can volunteer for and/or attend events – music festivals, The Prince’s Trust Awards, active events etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – PT CAN (Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network), PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
Equal Opportunities
Here at The Prince's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives.
We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.
We’re a Stonewall Diversity Champion and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by PT CAN (our Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network) and Pulse (LGBTQIA+ Network).
Safeguarding
The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.
A NOTE FOR RECRUITMENT AGENCIES:
We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!
Req ID: 3133
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role
Title: Volunteer Coordinator
Reports to: Head of People
Salary: £25,000 per annum, pro rata
Contract: Permanent, part time. 24-32 hours per week flexible across 7 days, onsite at Storyhouse
At Storyhouse, we are lucky enough to have over 180 volunteers. They are integral to our day-to-day operation and are the face of our visitor experience and support our teams across the organisation.
The purpose of this role is to provide coordination of all volunteer activity across the organisation and to support the Head of People with the ongoing management and future development of the volunteer programme.
You will form part of the People Team, which also focuses on Human Resources and Payroll.
You will be proactive in ensuring we have a diverse volunteer programme that is embedded across Storyhouse and is provided as a vital service to our communities.
Responsibilities
Administration
- Coordinate our 180+ volunteers, including maintenance of our systems, training records, and rota management
- Work with all departments to ensure volunteers are integrated and well managed when on shift in their roles
- Oversee and enact all volunteer policies and procedures, playing an active part of annual reviews and ongoing development of these key documents
- Manage the tone and style of communication with all volunteers, managing expectations and keeping them up to date on all Storyhouse news and opportunities
- Keep up to date with best practice and legislation in the volunteer sector
- Conduct regular volunteer surveys and establish routes for volunteers to provide feedback
- Other administrative tasks to support the People Team as required; as a small team, we all support each other.
Recruitment
- Proactively and innovatively manage all volunteer recruitment, creating a diverse pool of volunteers to support our work across the organisation
- Ensure relevant DBS checks are conducted and personal references are obtained, highlighting any concerns
- Support with the development and delivery of volunteer inductions
- Support the Head of People with the creation of volunteer opportunities that both support our teams and provide a first-class experience for the volunteer
- Process leavers relevant systems, monitoring the completion of exit interviews
- Audit & monitor uniform levels, issuing to volunteers, highlighting when stock levels are low
Training
- Maintain our online training records, ensuring volunteers have completed required training
- Assist with the organisation of in-house training by booking spaces, compiling presentations and relevant paperwork, or coordinate the booking of external training providers coming on-site as required
Programme Development
- Attend networking events, open days and recruitment fairs, representing Storyhouse and raising the profile of our work with volunteers
- Work with the Head of People to produce reports on the volunteer programme to the Senior Leadership Team, trustees and other stakeholders as required
- Develop relationships with our partnership organisations and wider networks to maintain and develop existing and new volunteer opportunities
- Work with Young Storyhouse to offer Young Leader graduates volunteer opportunities
- Work on volunteer incentives, recognition and reward schemes across the year
General
- Act in accordance with Storyhouse’s policies and procedures, and undertake any training as required by Storyhouse
- Act as a role model for other staff and contribute to the life of the organisation as a whole
- Carry out any other duties as may be required as part of the Volunteer Coordinator’s role
Skills & Experience
- Previous experience in a similar role working with volunteers, ideally in a visitor-facing environment
- Experience developing learning pathways for volunteers
- Experience delivering engaging training sessions to a wide range of audiences
- Experience creating positive team environments
- Experience networking and developing mutually beneficial working relationships
- Personal volunteering experience (desirable)
- High level of understanding of volunteer legislation in the UK (relevant qualification desirable)
- Excellent time management, administration, and planning skills
- Ability to problem solve and make decisions independently
- Ability to work to a high standard with personal and professional integrity, with a fair and unbiased approach
- Ability to form and maintain effective working relationships with colleagues, volunteers, service users, and third parties
- Strong level of IT skills, including Microsoft Office – particularly Excel
- Highly organised and methodical, with an excellent eye for detail
- Proven ability to handle confidential information with discretion
- Ability to act as an advocate for the organisation and articulate our core values
Storyhouse is one of the UK’s foremost cultural charities, incorporating a library, theatres and a cinema. We are also an acclaimed theatre producer.
The client requests no contact from agencies or media sales.
Grandmentors Wiltshire Project Coordinator
Permanent Contract
Job Ref: V515
Hours/Days per week: 17.5 hours per week – (Flexible days/hours)
Salary: £12,500 plus attractive employee benefits package
Start date: ASAP
Location: Home or Office based within Wiltshire
Closing date: 22nd September 2024
Interview date and Location: W/C 30th September 2024, Teams
About the role
At Volunteering Matters we use volunteering’s unique power to bring people together and build stronger, more resilient communities across the UK.
We bring people together to resolve some of society’s most complex issues. From social isolation and loneliness; improving health and wellbeing; building skills, confidence, and opportunity; to ensuring young people can become change makers in their community, the impact that we make is great. And we won’t stop until everyone in the UK has the opportunity to thrive.
People-led and impact driven, we are a national charity that is deeply embedded in local areas across the UK. We operate in five regions: London and the South East; Wales and the West of England; East of England; the Midlands and North West England; and Scotland and North East England. We also have an Employee Volunteering Team with over 25 years’ experience, acting as a broker to provide tailor-made solutions to employers. We turn local knowledge and energy into action and progress, building stronger communities and a better future for all.
This is an exciting time to be joining the team. We’re changing the way we work to meet new ambitions and make sure our impact continues to grow alongside out business.
Grandmentors
Grandmentors is a national volunteering programme where older volunteers (aged 50+) use their lifetime of skills and experience to support and mentor vulnerable young adults leaving the care system. These young adults often need a guiding hand and role model to support them to find work, continue their education or begin training – ultimately giving them the skills and self-belief to lead successful and independent lives.
Volunteers meet with a young adult regularly to boost their confidence and work towards goals, which are unique to each person.
Role Purpose
We are recruiting two part-time Project Coordinators to effectively deliver all aspects of our Grandmentors project in Wiltshire, ensuring it achieves its aims, objectives, outcomes, and targets. The postholders will work alongside teams within Wiltshire Council and with local volunteers to ensure that we improve the lives of care experienced young people (aged 16-25) through the unique power of inter-generational mentoring.
Key Duties & Responsibilities
- Effectively manage the service to ensure it meets agreed targets and millstones.
- Maintain effective relationships with stakeholders and local authority staff.
- Ensure volunteers are recruited, appropriately trained, and supported in their role; this will involve processing volunteer expenses, DBS checks and maintaining databases.
- Ensure regular communication between project staff and volunteers is maintained and that regular supervision for volunteers is provided.
- Work with your line manager to ensure project expenditure is in line with the budget.
- Maintain accurate records on all aspects of the project and submit data onto a secure system.
- Manage and maintain effective monitoring and evaluation records to capture impact and outcomes and ensure contractual compliance.
- To implement and maintain appropriate risk assessment management processes.
- Prepare impact and progress reports for both internal and external purposes.
- Develop relevant information to promote and raise the profile of Volunteering Matters locally.
- Promote and adhere to Volunteering Matters Equality and Diversity Policy and all other Volunteering Matters policies which relate to the work of Grandmentors.
- Contribute to joint working and teamwork across Volunteering Matters and your regional team.
Experience/Skills and Attributes:
In deciding who to shortlist and appoint to this post, we will be looking for evidence of the following skills, knowledge, experience and personal qualities.
Essential
- Experience working with or supporting young adults with the ability to motivate, enthuse and develop positive attitudes.
- Excellent communication skills and the ability to communicate appropriately and effectively with a range of stakeholders (including volunteers, local authority staff and funders).
- Strong organisational skills and the ability to prioritise a demanding and developing workload.
- Resilient, flexible with ability to work on own initiative as well as collaborating with others.
- A good, practical knowledge of safeguarding and risk assessments.
- Evidence of good administrative and IT skills.
- Understanding of and commitment to equal opportunities, data protection and confidentiality.
Desirable
- Knowledge/experience of the care system.
- Experience supporting/managing volunteers.
Qualifications
Relevant experience and values alignment is more important for this role than specific qualifications.
This role requires an enhanced DBS check which will be undertaken with the successful candidate before starting.
Location
The role requires someone based within Wiltshire. With a flexible working policy, the postholder can be based from home or within Wiltshire Council offices. The postholder will need internet access to enable remote working. I.T. equipment and infrastructure will be supplied.
Our Values & Way of Working:
In all that we do, we embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.
This job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role.
Diversity & Inclusion
Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.
Disability Confident & Reasonable Adjustments:
We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the “Experience/Skills” section of this advert. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your application or contact our HR team for more information.
We have also committed to the following pledges which positively encompass our recruitment and selection processes and methodology: The Promise, Show The Salary, Salary History.
Benefits
Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer Flexible Working by Default (re hours & place of work), Unlimited Annual Leave, Employee Pension scheme, Life Assurance, Cycle to Work Scheme, Season Ticket Loan, Employee Assistance Programme, enhanced sick and family leave. We are also open to discuss job share applications.
GDPR Statement
If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months. We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.
We turn local knowledge into action by working with volunteers and partners across the UK to build stronger communities for all.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
If you want to support young people to find their path to success, then this is the job for you.
Location:We work from home with regular travel to members schools – as such a full driving licence and access to a vehicle is essential.Due to the location of our members, we are specifically looking for candidates located in Birmingham, London (within the M25), and Manchester.
About the role: as School Membership Coordinator, you will have the opportunity to combine flexible working from home with hands-on delivery of impactful programmes in schools, supporting our members.
Key to this role is ensuring that schools are actively engaged with us, guiding and helping them to make the most of their membership with Future First. You will support a portfolio of member schools remotely, working 3-4 days per week from home. This gives you a great opportunity to build meaningful relationships with new and existing members.
We envisage 1-2 days per week delivering in-person support across our network of member schools – and although we will always try to minimise travel, the geographic breadth of our reach, means that there will, on occasion, be longer days and overnight stays.
Duties and responsibilities
- Build and maintain effective and proactive relationships with member schools
- Working closely with key contacts to plan and deliver impactful school workshops
- Work with colleagues to support delivery with employer partners
- Grow our membership with effective and impactful sales
- Contribute to our growth strategy
- Be part of an effective, small team
We are seeking someone who is organised, great at managing relationships and confident in delivering workshops to young people in schools. You will have some experience of CRMs, a full driving licence and access to a vehicle.
How to apply:
Closing date: 2 October 2024 - please note that we will review applications as they come in and interview candidates on a rolling basis. We reserve the right to close the application window early depending on the volume of applications received.
Please submit your CV along with a covering letter setting out why you feel you’re a great fit for this role and why you want to work for Future First.
For more information please see attached job pack
The client requests no contact from agencies or media sales.
We are looking for an experienced Grants Writer and Coordinator to lead on expanding income from a sustainable portfolio of trusts and foundations. The post holder will be responsible for developing and executing the strategy to significantly increase our restricted and unrestricted income, aiming to surpass £500,000 this year. This role involves coordinating a diverse portfolio of high-value trusts, foundations, and grant-makers, including the National Lottery, Children in Need, and other major grant schemes, charitable trusts, and foundations.
We are looking for a skilled bid writer with extensive project management experience to transform our core and project work into compelling fundraising propositions. The ideal candidate will be proactive, with a proven track record in high-value fundraising from trusts and foundations or a similar field. The Grants & Trusts Coordinator will cultivate and maintain key relationships with funders capable of contributing four to six-figure sums.
The key tasks for this role include working closely with the CEO to develop a plan for multi-year income growth from grant funding, aligned with the Charity’s strategic objectives and income targets. The role requires developing the strategic direction for grants and trusts funding, ensuring a pipeline of high-value bids and a sustainable income stream. You will identify, engage, cultivate, and coordinate a portfolio of high-value trust and foundation supporters, providing effective relationship management alongside the CEO.
Securing both restricted and unrestricted income for Platform for Life involves initiating, managing, and developing a comprehensive programme of applications to a wide range of funding sources. You will identify funders that align with the work carried out by Platform for Life, and collaborate with the CEO, colleagues and trustees to produce high quality, innovative bids, ensuring the strongest possible application is submitted. You will then coordinate and create the funding, mid-term and completion reports for funders.
For further details of this role including a full job description, please refer to the 'Role Information Pack'. The position is a permanent hybrid role (some office based time required), with a starting salary of £35,000 FTE (0.4FTE – 15 hours per week). The part-time hours of work are 15 hours over 3 days, ideally Tuesday to Thursday from 9:30am to 2:30pm (Flexibility available).
The closing date for receipt of applications is Friday 27th September 2024 (4.30pm)
Platform for Life prides itself on being a flexible working employer including flexible home-working arrangements. The successful applicant will be subject to an enhanced DBS Check. As a Disability Confident employer, we are committed to offering an interview to anyone with a disability that meets all the essential criteria for the post. Please let us know if you require any adjustments to make our recruitment process more accessible.
The client requests no contact from agencies or media sales.
About the role
Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the Greater London areat. There will be occasional travel around the Greater London region, and you will be required to travel for quarterly face to face team meetings.
About the team
The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the South West, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team of 10, which includes two Regional Casework Managers and a Regional Operations Manager.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the London area would be valuable
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Midnight on Tuesday 27 September 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: 8 and 9 October 2024
Join us as the Network Coordinator for the Liverpool Access to Advice Network (LATAN) and be at the forefront of transforming access to legal advice and support in Liverpool!
As the Network Coordinator, you will play a crucial role in driving greater buy-in and commitment to LATAN, ensuring its sustainability and growth. This dynamic role involves securing funding, growing robust collaborations with community organisations, and building strong relationships with key stakeholders to support and elevate the network.
About LATAN
Established in 2020 through a groundbreaking project funded by Liverpool City Council (LCC), The University of Liverpool, and Citizens Advice Liverpool, LATAN has become a strong, evidence-led network strengthening innovative collaboration in the Liverpool advice sector. By working in partnership and developing a thriving community of practice, LATAN is enhancing how advice services operate in the city.
A significant recent development is LATAN’s campaign to enhance capacity and access to free legal advice for Liverpool residents. We are collaborating with the Council to create a comprehensive Liverpool Advice Strategy.
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
As well as a competitive salary CAL also provides access to:
- 27 days annual leave plus bank holidays
- Hybrid Working Scheme
- Interest free travel loans
- Employee Assistance Programme
- Pension Scheme
- Cycle to Work Scheme
- Lifestyles Gym Membership (20% corporate discount)
- Enhanced maternity, paternity and adoption leave pay
Location: Liverpool; SMF staff are currently working with a mix of home and office working for staff across all office locations; it is expected that you would travel to this location to support with student delivery.
Contract Type: 12-Month Fixed Term, 0.8 hour contract
Closing Date: 23:59 PM on Monday, 23rd September
Reporting Line: Senior Aspiring Professionals Programme Coordinator
Salary Band: £24,900-£27,400 per annum FTE (£19,920 - £21,920). It is our usual practice to offer at the bottom of the salary band.
Annual Leave and Benefits: 25 days annual leave pro rata’d, plus bank holidays; time off in lieu for work outside contractual hours; 5% employer pension contribution after a satisfactory completion of a four-month probation period and flexible working hours.
Hours: 4 days per week (0.8 hour contract); 9AM-5.30PM (flexible working hours available)
The Organisation
The Social Mobility Foundation is a high-profile charity with offices across the UK. We help young people from low income backgrounds enter universities and professions through our Aspiring Professionals Programme (APP). The APP is a five year programme that supports our students via mentoring, internships, university application support and skills development. We also advocate and influence for social mobility through our work with employers, including the Social Mobility Employers Index, and our campaigns and advocacy arm, the Department for Opportunities.
We strive for excellence in everything we do: the right candidate will be joining an enthusiastic, committed and successful team, which has high expectations for the young people we support.
The Opportunity
The Aspiring Professionals Programme Coordinator (APPC) role will be well-suited to someone who is focused on the best ways they can help the aims of the charity as well as those of our participants and partners. An APPC is responsible for supporting the delivery and development of the Social Mobility Foundation’s programme of activities for young people through their S5-6/sixth form and university years.
The SMF offers in-person and online support and opportunities, so this role will involve providing virtual and in-person support to students and working with employers across the UK.
Person Specification
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Excellent interpersonal and communication skills
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Strong administration skills and confidence with using IT
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Confidence in preparing and delivering presentations in face-to-face and virtual settings
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Experience of relationship management and/or customer service
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Excellent attention to detail when undertaking tasks
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Ability to work as part of a small team
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Hard-working and efficient
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Self-starter with ability to prioritise tasks, take initiative and work independently
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Ability to adapt to new situations as they arise, and problem solve effectively
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Committed to the aims of the charity
We value ability and potential more than specific experience, and we are committed to having a team that is made up of diverse skills, experiences and abilities. We actively encourage applications from people from low socio-economic backgrounds, from people who are care-experienced, and from people who are Black, Asian or of minoritised ethnicity.
Main Responsibilities
1. Achieving Results
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Organising, supporting and delivering skills sessions, partner events, university trips, both in person and virtually across SMF cities and other parts of the UK.
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Coordinating logistics for virtual and in-person events, including content creation, securing venues and speakers, producing webinars and video calls, advertising events, collating attendee lists and compiling feedback/evaluation
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Coordinating logistics of 6F/S5-6 and undergraduate internships, including but not limited to, internship advertising and student selection, liaising with students and employers throughout internship delivery, and compiling student feedback/evaluation
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Collaborating with SMF STAR Support partners to support the young people on our programme in their applications for internships and graduate roles
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Assisting with the organisation and delivery of in-person residential programmes for students from across the country
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Creating digital resources and supporting services that help APP students with university applications and internship and career opportunities
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Staying on site (day and overnight visits) for residential programmes and/or university visits when the need arises
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Support the running of the Social Mobility Foundation’s Mentoring Programme, including but not limited to, mentor recruitment, student and mentor matching and monitoring the relationship of participants and their mentors in assigned sectors
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Building relationships with schools and employers to promote and gain support for SMF’s programmes, including visiting and presenting in schools in the coordinator’s region and engaging virtually with schools and employers across the UK
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Marking student applications to the Aspiring Professionals Programme and onboarding students across the UK
2. Self-management
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Taking a problem-solving approach to the role, escalating issues as needed
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Managing work across a range of areas simultaneously
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Developing a strong understanding of the SMF’s work and social mobility across the UK, demonstrating SMF values in all work
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Using initiative to ensure effective liaison between the SMF and its student participants and target schools and colleges
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Using initiative to ensure effective liaison between the SMF and its employer partners
3. Delivering Excellence
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Maintaining excellent monitoring, evaluation and tracking procedures for student progress and the effectiveness of activities and events; compiling reports as required
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Undertaking all relevant activities to ensure all stakeholder relationships are well maintained, including meetings and email/letter correspondence, general admin tasks, and the resolution of any complaints
4. Collaboration
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Primary point of contact with students across the UK
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Maintaining shared inboxes across teams within the SMF
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Supporting the Impact and Strategy Team with programme pilots, as and when necessary
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Other duties, as required by the management team, to assist the operation of the SMF’s activities
Application Process
Interested candidates should apply by submitting to our application portal Pinpoint the following information by 23.59pm, on Monday 23rd September
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A letter outlining your suitability for the post along with specific examples from past experience. Please ensure a contact number is included.
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A short statement answering the question: What do you think are the main concerns the young people that SMF target face regarding access to universities and professions? (500 words maximum)
Please note that generic applications and CV’s will not be considered.
Interviews: First round interviews will take place from 1st October. Interview candidates may be asked to complete online tests; this will be arranged after interview.
The client requests no contact from agencies or media sales.
Contract: Permanent, part time
Salary: £18,963 - £22,050 per annum (£27,089 - £31,499 FTE)
Location: Homebased within Oxfordshire or Warwickshire
Closing date: Tuesday 24 September 2024
Interview dates: 1 & 3 October 2024
The Regional Adoptions Facilitator will be instrumental in streamlining our adoption services to maximise the number of horses we can help by 2026!
More about the role
As Regional Adoption Facilitator, you'll collaborate with centre-based Adoptions Coordinators to swiftly execute the Blue Cross strategy, focusing on efficient horse adoption services, including home direct placements. You'll oversee the post-adoption process in your region, ensuring smooth ownership transfers after successful loan periods to expedite horse rehoming and optimize space for new cases.
Each day you will be conducting thorough home checks and visits—both in-person and virtually—for borrowers to uphold welfare standards and address any issues promptly. Collaborating with the Rehabilitation, Trainer, and Behaviour Advisor (RTBA), you'll manage challenging horse behaviours to support successful home placements. You'll also facilitate home direct rehoming initiatives, making critical decisions to match horses with suitable owners based on your expertise and ensuring ongoing support post-adoption.
To expand our impact, you'll recruit and manage a network of volunteers, including a regional volunteer manager, for home direct assessments and checks. This includes coordinating visits and appointments, fostering partnerships with external charities aligned with our home direct efforts.
Providing excellent client experiences is essential, ensuring every interaction covers all necessary information for successful matching and adopting horses into loving homes.
This is a home-based post with extensive travel. The nature of the post will require the coordinator to demonstrate considerable flexibility in arranging their work schedule and time allocation. This will include some weekend and evening work. Due to the nature of the charity’s work, it may be necessary to exceed these hours when the workload demands. The Regional Adoptions Facilitator will be required to use their own car in carrying out their duties and will be reimbursed for business mileage as appropriate.
This is a part-time role working 26.25 hours over four days per week on a rota which includes weekends and bank holidays. This role involves extensive travel covering areas such as Warwickshire, Nottinghamshire and across to Norfolk.
For a more detailed look at the role and its requirements, please see the attached job description.
About you
As this role requires coverage across specific regions, candidates must reside in either Warwickshire or Oxfordshire. You are an excellent communicator with experience in client-facing roles within horse-related environments. Your knowledge of horse welfare and riding will ensure successful adoptions. You can quickly absorb and record information while engaging with clients and stakeholders.
Client-focused and decisive, you handle pressure well and challenge risk-averse decisions using evidence-based methods. You follow set processes, adapt to new methods, and aim to improve horse welfare by maintaining high standards in the adoption process.
Strong communication and interpersonal skills are essential. You remain professional and approachable, handling difficult situations calmly. You are open-minded, adaptable, and able to communicate effectively with customers and colleagues.
Your skills allow you to assess support levels for horses and borrowers, identifying and addressing underlying issues. You support borrowers in maintaining high welfare standards.
Trustworthy and proactive, you approach your work enthusiastically. Your problem-solving mindset helps you find solutions and prioritize decisions with attention to detail.
Resilient and emotionally intelligent, you support clients and colleagues empathetically. Motivated, flexible, and dependable, you provide exceptional service to Blue Cross horses and customers, managing your workload effectively both independently and as part of a team.
Knowledge, skills, and experience
- Demonstrable understanding and experience of matching considerations for horses and homes.
- Full driving licence with access to their own vehicle
- Minimum BHS Stage 4 or acceptable equivalent qualifications or experience
- First class knowledge and practical experience in the care and management of a range of horses and their environment, their needs and conditions
- Proven practical experience of the assessment of horses, riders and their environments
- Experience of assessing riders and analysing ridden horse behaviour
- Practical knowledge of horse behaviour and training
- Excellent communication skills with experience of building relationships and rapport with customers
- Experience of working with the general public with the proven ability to deal with people in a variety of circumstances
- Significant experience in delivering high level customer service in a fast paced and often emotional environment.
- Good IT skills and experience of using a variety of computer packages
- Excellent administration and organisational skills
- Good questioning skills with the ability to gather information and distil the important points.
- Proven decision-making ability.
- The ability to demonstrate, understanding and apply our Blue Cross values.
Although not essential, it would be great if you also had:
- Experience working with volunteers.
- Client relationship management experience.
- Understanding of safeguarding issues
How to apply
Please apply via our website and complete the online application process before the closing date on Tuesday 24 September 2024.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Free physiotherapy advice and face to face intervention
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
About Blue Cross
Blue Cross is a national charity that has been helping sick, injured and homeless pets since 1897.
Every month we help thousands of pets and their people by providing veterinary care, expert behaviour advice and find homeless pets loving families. We also offer education for future generations plus pet bereavement support for those who have lost their beloved pet companion.
We love the ways that pets can make such an amazing difference to the people they live with and we offer lifelong support and advice to help that unique relationship thrive. With your support we can give back to more pets and their families who need our help.
Pets change lives. We change theirs.
Our commitment to diversity and inclusion
We believe that every pet should enjoy a healthy life in a happy home, and we always seek to recruit the best people who share our values and commitment so we can continue to help and support pet owners across the UK to achieve this.
At Blue Cross, we want you to feel that you belong, without the need to hide any part of who you are.
Diversity and inclusion at Blue Cross means creating a workplace where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcome, respected, supported, and have access to equal opportunities.
We are working hard to reflect the world we live in and the communities we serve at every level of our organisation. As much as we have made positive advances, we consider diversity and inclusion to be a work in progress – a continual commitment that remains a priority for all of us.
Our values
Our values define the way we do things. We use them every day to guide us, and to make sure we put people and pets at the heart of everything we do.
Compassionate: We listen, we are non-judgmental, we are kind and caring to the pets and people we encounter, and we offer support in difficult times
Courageous: We make brave decisions, embrace change, and encourage innovation, ensuring we always act with integrity – doing the right thing even when no one is looking
The client requests no contact from agencies or media sales.