Service coordinator jobs in london

For over 100 years, we have been the co-operative and trade union supported uniformed youth organisation, pledging to educate for social change and span the world with friends.

We are seeking someone to join our small but dedicated team, supporting the growth of our residential centres and leading our finance function. This role will work closely with our dynamic senior managers, focusing on financial planning, forecasting, and sustainable growth.

A background in charity or small business finance is essential, and experience in the holiday sector, youth hostels or residential centres would be highly desirable. This is an opportunity to help a children’s charity continue to change lives through co-operative education and international friendship.

Why join us?

• Be part of a historic moment as we mark 100 years of co-operative youth-led social action.

• Be within an organisation with a passionate, values-driven community.

• Work in a role that makes a difference to young people’s lives and futures.

Other benefits include: working from home allowance, flexible working, Employee Assistance scheme, all equipment provided, training budget available, Union recognition agreement, dedicated staff representatives, Up to 5% pension contribution, 28 days annual leave + Bank Holiday entitlement (pro rata), staffing policies which go beyond the statutory minimum.

Closing date: 9am Monday 3rd November 2025

Woodcraft Folk is committed to increasing and widening participation in all of its activities and proactively seeks to attract a diverse workforce. We actively encourage applications from people of all backgrounds, particularly those underrepresented in leadership roles in the charity sector. Woodcraft Folk contributes to the annual Race Report and is a Disability Confident employer. 

Are you an IT leader keen to support the use of technology in a dynamic, purpose-driven organisation? 

The Royal College of Radiologists (RCR) is looking for a Head of Information Technology (IT) who can be both a visionary and a hands-on business partner, helping us navigate the exciting challenge of integrating new platforms with legacy systems.

In this high impact role, you’ll lead a diverse and evolving IT ecosystem to support double-digit membership growth, while continuing to leverage legacy systems that meet unique business needs. You’ll be responsible for delivering a secure, efficient, and user-focused IT environment that supports our strategic goals.

If you’re a business-facing IT professional who puts users first and thrives on solving complex challenges with smart, proportionate solutions we’d love to hear from you.

What you’ll do: 

• Lead the delivery of our IT strategy, ensuring our investments deliver tangible benefits for balancing innovation with operational stability. 
• Advise stakeholders on tech solutions that support business goals and improve user experience.
• Manage a mix of in-house and outsourced services, ensuring value and efficiency.
• Oversee vendor relationships, procurement, and IT change processes.
• Ensure robust risk management, including cyber security, data protection, and business continuity.
• Inspire, develop and performance manage a high-performing IT team to deliver excellent service.

What you’ll need:

• Strong understanding of enterprise technology solutions in a digital world.
• Skilled leader and staff manager, able to bring together, motivate, co-ordinate and develop a team effectively.
• Experience of setting, agreeing and implementing operational plans for a similar sized organisation encompassing the whole of IT. 
• Knowledge and experience of project management theories and systems.
• Strong analytical and evaluative skills to grasp and convey the solutions to problems clearly to different audiences.

This is more than a tech leadership role it’s a chance to make a real difference in how we serve our members and stakeholders. You’ll be part of a collaborative, forward-thinking organisation that values professional development, innovation, and impact.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Special Events Manager

Salary £34,420.90 per annum actual salary for 22.5 hours

Hours of work 22.5 hours a week (over a minimum of three days). Flexibility to work over a four – five days

Base  Hybrid working for the foreseeable future, with attendance in the office two days a week (one day per week if working week is three days) including one day being a Thursday at our central office: 

              · Pears Building, Pond Street, London, NW3 2PP

  Other office days may be worked from our other sites at:

           · Barnet Hospital, Wellhouse Lane, Barnet, EN5 3DJ

           · Chase Farm Hospital, 127 The Ridgeway, Enfield, EN2 8JL

Contract Fixed term maternity cover (12 months)

Commencement This role will commence from the first week of December 2025 until December 2026

The role

This maternity cover role is to deliver a programme of cultivation and stewardship events to engage new and existing major donors (individuals, trusts and corporates) and to contribute to the delivery of fundraising budgets by delivering events that enable a sector leading supporter experience.

The postholder line manages the special events coordinator and plays a key role in team culture, operational refinement, and cross-functional collaboration.

The Special Events Manager will report to the Head of Philanthropy and Capital Campaigns.

The team

Our dynamic fundraising department generated £4.5m through donations in 2023/24, and we are now preparing for an ambitious multi-million-pound campaign in support of a ground-breaking cancer centre on the site of the Royal Free Hospital.

We pride ourselves on being a supporter focused and agile function, working at the heart of the charity to deliver impact for patients and staff across our hospitals.

Responsible for attracting and retaining donors, and delivering an outstanding supporter experience, the fundraising department comprises two teams which work closely together to achieve our shared objectives:

· Our philanthropy & campaigns team builds relationships with individual philanthropists, trusts, foundations, corporate organisations and intermediaries, giving or facilitating donations of £10,000 or more to the charity each year. They lead major appeal activity for the charity, currently focused on our forthcoming cancer campaign, and special events to support these activities.

· Our public fundraising team harnesses the support and energy of individuals and groups, helping them to give back in the way that works for them. This includes committed giving, in memory support, gifts in wills, and fundraising events and challenges.

· Our database and supporter care colleagues underpin and support the entire department.

Organisation

The Royal Free Charity stands at the threshold of its most important period of development.

Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 17,000 staff of the RFL and their two million patients across Barnet, Chase Farm, North Mid and Royal Free hospitals and more than 30 NHS services.

Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.

The recruitment process

To apply for this post, send your:

•  CV (please include your last employer and dates of employment)
• Cover letter addressing how you meet the criteria set out in the job description and person specification

Please note, that applications submitted without a cover letter may not be considered for this role.

Closing date for application:  Tuesday 21 October 2025, 12 noon

Interview date: Monday 3 November 2025

Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.

• You must be eligible to work in the UK

We are happy to consider any reasonable adjustments that candidates may require during the recruitment process. 

As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect.

Benefits:

Core benefits

· 25 days of paid holiday, plus three-day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part time employees).

· A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.

· A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.

· Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.

· A flexible working policy to support our employees’ work/life balance.

Support for your financial wellbeing

As a member of the Royal Free family, you’ll be entitled to benefit from:

· Expert financial advice from our financial partner, the London Credit Union

· Savings on purchases with the Blue Light Card

· Our Death in Service benefit

Support for your health and wellbeing

· Subsidised gym, pool and classes at our Rec Club in Hampstead

· Secure bicycle parking and shower facilities at our Hampstead site

· Fortnightly guided meditation

· Free massage therapy from our complementary therapy team

· Menopause peer support group

· Employee Assistance Programme offering 24-hour access to free confidential advice and support on work and personal issues.

About the job role

An exciting opportunity as a Highly Specialist Occupational Therapist has arisen to join the Therapies Service at St Joseph’s Hospice in Hackney. You will work as part of committed and creative team, which offers innovative therapeutic interventions and support to people with specialist palliative and end life care needs.

The Therapies team works in collaboration with other clinical professionals and volunteers across all areas of the service; inpatient, outpatient and community. This role involves the provision of rehabilitative palliative care and non-pharmacological symptom management for patients with life-limiting illness to optimise their independence and maximise their quality of life.

About you

We are looking for:

• Highly developed clinical skills necessary to tailor and adapt therapeutic interventions across a complex patient caseload.
• Experience of multi-disciplinary working in an inpatient and outpatient rehabilitation settings.
• Skilled in the management of respiratory, neurological, musculoskeletal, and oncological conditions.
• Confident leadership, line management and clinical supervision skills.

We can offer you

• Experience working in a dynamic team who are leading work on rehabilitation in palliative care.
• Development of specialist palliative care treatment skills.
• Opportunities and support to advance your communication around challenging topics such as death, dying, loss.
• Exemplary multi-professional working with commitment to holistic care.
• Support to undertake the role as a secondment.

Where you’ll work

St Joseph's Hospice was founded in 1905 by the Religious Sisters of Charity and as such it has a rich, Catholic heritage which informs our work today: to support and welcome those in need, from all different cultures, religions and backgrounds.

We provide high-quality specialist palliative care for patients with cancer and other life-threatening conditions across East and North London. We have a large team of clinical staff who work across community, in-patient and out-patient services delivering individualised, responsive and holistic support to patients and their families/carers.

Why work for us?

• 27 days holiday plus public holidays, increasing up to 33 days with service.
• Subsidised café and early access to retail sale events.
• Season ticket/Welfare loans.
• Continuation of NHS Pension Scheme or an excellent salary-exchange pension scheme.
• Santander cycles discount and cycle to work scheme.
• Health Cash Plan and access to the EAP services.

We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

For further information, please contact Hannah Chapman, Therapies Manager, as detailed on our website.

Application deadline: 27 October 2025

The Latin American Women’s Rights Service (LAWRS) is a human rights, feminist organisation led by and for Latin American migrant women in the UK. Our work is dedicated to supporting the immediate and long-term needs of Latin American migrant women exposed to violations of their fundamental human rights; facing violence against women and girls, exploitation or trafficking; enduring difficult living and working conditions in low paid jobs and facing barriers to social protection. We strive to provide essential tools for women to empower themselves in their pursuit of personal and social change.

The post holder will join our Counselling and Psychotherapy team, providing emotional support sessions, clinical assessments and one-to-one short term therapy to Latin American women; delivering group work activities and psychoeducational workshops; and dealing with internal and external referrals, working closely with other teams at LAWRS and external agencies. 

This post is open to Latin American women only* in accordance with the Equality Act 2010. We particularly welcome applications from disabled and LGBTQ+ candidates as they are currently underrepresented within the team.

*women who identify as Latin Americans (1st and 2nd generation) and speak Spanish and/or Brazilian Portuguese.

Please note that only applicants with the right to work in the UK covering the duration of the contract will be considered for this position.

Are you organised… creative… a good planner?

We’re looking for someone to plan and organise our activities programme which offers Unpaid Carers in Lewisham the opportunity to have a break from their caring responsibilities in a social environment where they can meet other carers and focus on their wellbeing.

You’ll work closely with the service manager to plan and arrange a wide programme of activities for young and adult Unpaid Carers. This will involve researching activities, and liaising with providers, ensuring health and safety, insurance and other checks are in place, arranging resources and refreshments, completing risk assessments and booking venues.

You will actively promote activities to Unpaid Carers, manage bookings and respond to queries. The role is based in our Carers Hub, so you will interact with Unpaid Carers visiting the team or enquiring about the service. You will also prepare regular newsletters for the service and provide additional admin support to the team as needed.

Applicants should have experience in an admin or activities planning role and excellent customer service skills. You will require exceptional communication, organisational and written skills, and should be proactive and resourceful. You must be proficient in using Word and Excel, and experience of using databases would be an advantage.

The part-time hours (22.5) can be worked as 3 full days or shorter days across the week. Some flexibility is required for occasional evenings or Saturday working.

Do a job where you make a difference. Apply today.

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous annual leave entitlement plus bank holidays

· Benenden Health Care

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

Are you passionate about offering boys and men the best start in life by providing support to young fathers and families? This is an exciting opportunity to be part of a specialist and dynamic charity providing emotional and practical support to boys and men. We are looking to recruit Project Coordinator(s) (Fathers team) you will be responsible for delivering a range of services supporting Future Men’s work with fathers. The post holder will alongisde direct work with fathers support the Senior Leadership Team with formulating a strategy for developing work with fathers across localities, in line with FM’s vision, mission and values and Business Plan. A key element will be to support new developments, identify best practice in work with fathers and embed these in current services.

This full-time permanent role is based in south London and work alongside statutory services.

At Future Men, through our practice-led services, we work with boys and men from childhood through to Fatherhood, to help them become healthy, dynamic, future men. From structured school programmes and youth hubs, to individual one-to-one sessions and outreach work, we provide the vital support and advocacy that changes boys and young men’s lives for the better. We focus our work with boys and men who face structural discrimination and disadvantage, including of race, income, and community.

Salesforce Administrator

We are looking for a Salesforce Administrator to join the team in this integral role, helping The Access Project achieve its ambitions.

Position: Salesforce Administrator (internally known as Salesforce Coordinator)

Location: Remote (with some travel to London as required)

Hours: Full time, permanent (37.5 hours per week)

Contract: Permanent

Salary: £27,000 - £30,500 p.a., depending on experience (plus £3,000 London weighting, if applicable)

Closing Date: Monday 20th October 2025

About the Role

You will ensure the effective maintenance and development of Salesforce to support The Access Project’s programme delivery, volunteer recruitment, and partnerships management. You will have full oversight of the system, independently making updates (e.g. reports, fields, custom objects, flows, and user management) and escalating complex needs to Impact Box or the line manager. As the first point of contact for user requests, you will assign and manage queries to ensure timely resolution. The platform integrates with Moodle, requiring collaboration across teams to support online learning and ongoing functionality improvements aligned with organisational goals.

Role responsibilities include:

· Salesforce administration, including managing user roles, permissions, page layouts, custom objects, and flows.

· Troubleshooting issues, data cleansing and implementing secure system changes.

· Evaluating and deploying Salesforce updates, manage Mass Action Schedulers and document workflows. Advising on system development viability and working in sandbox environments to test and deploy changes effectively.

About You

Someone with previous experience implementing, configuring, or administering Salesforce (1-2 years) would be ideal, as would having experience in an educational or non-profit organisation, but this isn’t essential.

Skills and Competencies:

· Salesforce administration: Ability to manage and maintain user accounts, profiles, roles, and permissions.

· Reporting and dashboards: Knowledge of how to configure and maintain custom report types, reports, and dashboards

· Customisation and configuration: Ability to configure, build, and maintain custom Salesforce functionality including custom objects, fields, page layouts, process builders, flows, and workflows

· Data cleaning: Good knowledge of Excel to cleanse and analyse data (knowledge of Power Query desirable)

· Integration: Knowledge of Salesforce integrations such as Form Assembly or Zapier (desirable), and how to import and export data into Salesforce using Dataloader, XL Connector, or equivalent

About the Organisation

The Access Project is a data-driven organisation with robust monitoring and evaluation systems. We track student progress, assess the impact of our programmes, and use real-time data to improve delivery. By combining academic, demographic, and outcome data, we measure university readiness and share our impact externally. We're also expanding reporting capabilities across teams, including sales and partnerships.

Benefits include:

· 25 days annual leave p.a. (pro rata) plus Bank Holidays and 5 Winter closure days.

· PerkBox

· Employee Assistance Programme

· Online Medical assistance

· Interest-free travelcard loans

· Cyclescheme loans

· Paid wellbeing day

· 2 paid Volunteering Days

· Employer’s pensions contributions (3%)

· CPD options in line with L&D programme

· Staff Mentoring scheme

The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at our organisation, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+. We also particularly welcome applications from people with lived experience in reference to our mission.

We are proud to be a Level 1 Disability Confident employer. If you require any reasonable adjustments please contact us.

Please note, if you are selected for appointment to the role, you will be subject to a DBS check.

You also have experience in roles such as Salesforce Administrator, Salesforce Coordinator, Salesforce Support Coordinator, Salesforce Trainer, CRM Administrator, CRM Coordinator, CRM Support Coordinator, CRM Trainer.

We are seeking a dedicated and qualified advocate to join our team, delivering Independent Mental Capacity Advocacy (IMCA) and NHS Complaints Advocacy (NHS CAS) for residents of Havering. This role is about much more than casework—it’s about empowering people to understand their rights, have their voices heard, and influence decisions that shape their lives. As part of our advocacy team, you will stand alongside individuals during some of their most challenging experiences, ensuring fairness, dignity, and respect are at the heart of every decision.

This is a role for someone who combines professional expertise with compassion, who can navigate complex systems while building trusting relationships with the people we support. You will be part of a values-driven organisation that champions independence, equality, and inclusion—working not only with individuals but also alongside professionals and community groups to strengthen awareness and access to advocacy.

Job Title: Gardener Project Officer for Young Marketeers Plymouth

Position Type: Freelance

Reports to: Project Coordinator

Based at: Home-working and at schools in Plymouth

Working Hours: 14 days @ £165 per day from February – July (£2,310) plus 8 x school gardening sessions at £110 per session plus 1 day planning @ £220 (£1,100)

Contract: Temporary

Job Purpose

· To manage the delivery of Young Marketeers in Plymouth in four primary schools

Background to School Food Matters

School Food Matters (SFM) exists to teach children about food and to improve children’s access to healthy, sustainable food during their time at school. We provide fully funded food education programmes to schools. Our experience delivering these programmes informs and strengthens our campaigns, bringing the voices of children, parents and teachers to government policy.

Young Marketeers

This much-loved programme was started in London in 2012. It is now running in 16 cities across England and is funded by the National Lottery Community Fund for three years.  The programme provides hands-on opportunities for children from primary schools to grow fruit and veg from seed to sell at their local market. Young Marketeers is also a platform for School Food Matters to promote food education to schools and communities as a way to support children to live happy and healthy lives.  Children learn the art of growing veg from seed, and market traders will share their secrets on how to create a winning market stall.  Primary schools will be visited by our gardener in March/April and then again in May/June and receive further tips on how to ensure a bumper crop. And in July, they head to the market to sell their produce, and to meet the mayor!

Key Tasks include:

· Assist with recruitment of four schools to take part in Young Marketeers

· Build and maintain relationships with teachers, teaching assistants and senior leaders to ensure the smooth running of the project

· Build and support relationships with contacts in partner organisations

· Schedule, organise and deliver

o One assembly in each school

o Two food growing sessions in each school

o One market trader training session in each school

o Market Day in the city centre in July for all schools

· Maintain accurate records relating to the programme

• Complete monitoring and evaluation forms in accordance with instructions from our Evaluation team
• Take photos of workshops and events where possible
• Keep Project Coordinator fully updated on progress

· Keep up to date with safeguarding requirements and reporting procedures

• Maintain the ethos of the charity and positively promote our work at all times

Person specification

Essential  

· Experience of delivering food growing sessions to children

· Knowledge of fruit and vegetable growing

· Excellent administrative and organisational skills with great attention to detail

· Excellent IT skills including excel, word and email

· Experience of building relationships with partner organisations and individuals 

· Ability to work in a team, and seek help when needed

· Self-motivated and optimistic with a can-do attitude

Desirable  

· Experience of working for a charity or not for profit organisation

· Experience of working in primary schools and engaging children

Location: Reading, Hybrid (once a week)
Hours: 30 hours per week (0.8 FTE) 
Salary: £23,165.81 (pro rata)
Contract Type: Permanent 

Make-A-Wish UK is looking for a passionate and organised People & Engagement Coordinator to help shape a magical, inclusive, and inspiring workplace culture. You will be the first point of contact to support recruitment, onboarding, internal communications, and engagement initiatives, working closely with the People Team and line managers.

This is a varied and rewarding role where you can take ownership of key activities across the employee lifecycle, contribute to policy development, and help embed our values and behaviours across the organisation. If you are proactive, people-focused, and excited to make a difference in a values-led charity, we would love to hear from you!

Core Purpose
As the People & Engagement Coordinator, you will play a key role in shaping and supporting Make-A-Wish UK's workplace culture. Working closely with the People Team and line managers, you will help create a magical, inclusive, and inspiring environment where employees feel empowered to do their best for wish children, volunteers, and supporters.

You will take ownership of key activities across the employee lifecycle from recruitment and onboarding to engagement and internal communications, while also supporting broader HR operations, policy development, and value led initiatives. Through your work, you will contribute directly to the delivery of Goal 3 of Make-A-Wish UK's strategy, helping embed our values and behaviours to strengthen our organisational culture.

To be successful in this role you will need:
Essential 
•  A CIPD Level 3 qualification or equivalent HR certification.
•  A minimum of 2 years’ experience working in a People/HR function.
•  A basic understanding of UK employment law, GDPR, and safeguarding practices.
•  Experience using HR systems (e.g. Hi Bob or similar) and general IT platforms (e.g. Microsoft Office).
•  Strong organisational skills with the ability to manage multiple tasks and meet deadlines.
•  Clear and professional written and verbal communication skills.
•  Experience supporting internal communications or coordinating team events.
•  Familiarity with employee engagement tools (e.g. Culture Amp, Survey Monkey, Microsoft Forms).
•  Ability to handle confidential information with discretion and professionalism.
•  A proactive approach to work, with the ability to work independently and as part of a team.
•  A genuine interest in contributing to a positive, inclusive, and engaging workplace culture.
•  Confidence in coordinating organisation-wide events or supporting cross-functional initiatives. 
•  Experience managing multiple recruitment campaigns or supporting hiring across different departments.
•  Ability to work flexibly and support cross-team collaboration when needed.
 

General Duties

• Act as the first point of contact for general People queries, responding to emails and direct messages in line with SLA’s with advice aligned to employment legislation and internal policies.
• Participate in organisational meetings and contribute to cross-functional collaboration.
• Support wider organisational initiatives, including answering phones and assisting other teams as needed.
• Undertake any other duties reasonably expected at this level.
• Contribute to and engage with People Team meetings to ensure smooth communication within the team.

Internal Policies

• Maintain up-to-date knowledge of Make-A-Wish UK’s internal policies, including conduct, leave, wellbeing, and performance.
• Assist the Head of People and People Business Partner in reviewing and updating policies.
• Ensure consistent application of policies across the organisation, escalating complex queries appropriately.

Human Resources Information System

• Maintain and update the HRIS (Hi Bob) and personnel files in compliance with GDPR and Right to Work legislation.
• Accurately process leave and absence records, collecting relevant documentation such as fit notes.
• Generate reports for the People Team and SLT as required.
• Support monthly payroll updates and documentation.
• Answer any system-based queries that employees have or escalate where appropriate.

 
MAW Values and Behaviours

• Challenge behaviours that do not align with Make-A-Wish values and behaviour framework.
• Actively promote and role-model MAW values and behaviours.
• Support initiatives that embed values and drive cultural change.

 
Employee Lifecycle

• Own onboarding and offboarding processes including DBS checks, IT setup, and referencing.
• Ensure timely delivery of birthday and work anniversary gifts.
• Draft and send people-related letters including those for ER cases.
• Support with adding new occupational health referrals to the provider
• Update all inhouse trackers daily to ensure they are always up to date. 

 
Internal Engagement & Communications

• Plan and deliver internal events focused on wellbeing, EDI, learning & development, and social engagement.
• Contribute to the bi-weekly employee newsletter and other internal communications.
• Maintain and promote resources and platforms supporting employee wellbeing and learning.
• Support engagement surveys and feedback initiatives.
• Lead logistics and planning for internal events such as town halls, symposiums, and team socials.
• Collaborate with teams to ensure events reflect organisational values and strategic goals.
• Manage event calendars and communications to maximise engagement.
• Ensure letters sent to the Hub are dealt with in a timely manner and filled appropriately.

Payroll 

• Assist the People Business Partner in ensuring accurate documentation for payroll changes are submitted and tracked each month.
• Produce Letters for key payroll changes on an organisation level as well as confirmations for matters that affect payroll such as parental leave etc.

 
Recruitment

• Lead end-to-end recruitment campaigns, including posting roles, liaising with managers, and coordinating interviews.
• Take ownership on recruitment campaigns and ensure that managers follow the correct processes consistently.
• Provide managers with recruitment documentation and guidance aligned with best practices.
• Communicate outcomes to candidates promptly and professionally.
• Ensure all recruitment documentation is complete and stored appropriately.
• Respond to queries from the jobs inbox related to recruitment campaigns.

As a Peer Worker you will be the first point of contact, offering understanding, guidance, and connection to appropriate services and community resources for the clients.

What you’ll do 

• Use lived experience to deliver personalised interventions
• Help individuals access the right services while promoting hope and positivity in line with the CHIME framework.​
• Support individuals in identifying goals, strengths, and support networks, offering guidance, encouragement, and follow-ups to help them achieve their aspirations.​
• Provide practical advice, information, and signposting while addressing barriers, including accompanying clients to appointments when necessary.​

See the job pack for full details

Night Shelter Manager

Glass Door Homeless Charity

London, Greater London (On-site)

£19.90 per hour

Part-time (Daily shifts - 5pm to 10pm )

Contract (Six months)

How to apply

Job description

Team: Night Shelters 

Location: On-site at Glass Door Night shelter venues in the boroughs of Kensington & Chelsea, Hammersmith and Fulham or Wandsworth 

Duration: 1 November 2025 to April 2026

Reporting to: Service Manager – Night Shelters 

Shifts available:  5:00pm to 10:00pm 

Job Purpose

As a Night Shelter Manager, you’ll be the lead staff member for your shift, overseeing the safe and smooth running of one of Glass Door’s seasonal night shelters between November and April. 

You’ll work alongside Overnight Homeless Shelter Workers and volunteers on your shift to make sure the shelter is a welcoming, safe, and respectful place for up to 35 guests. Your role is to set the tone for the night: briefing the team before opening, welcoming and inducting new guests, explaining our shelter guidelines, and ensuring everyone knows their responsibilities. You’ll be the first point of contact for any issues during your shift, whether that’s supporting someone in distress, addressing concerns or responding to challenging behaviour. 

You’ll also ensure shelter procedures are followed, keep accurate records of attendance and incidents, and maintain clear communication with the casework team so they can follow up with guests. Alongside leading operations, you’ll actively work with guests, volunteers, and colleagues to create a friendly and supportive environment where everyone is treated with dignity. 

This role is ideal for someone who can remain calm under pressure, lead a small team confidently, and is committed to supporting people as they work towards ending their homelessness; all while making sure the night shelter runs smoothly from start to finish. 

Job Description 

As the lead staff member for your shift, you’ll be responsible for the smooth and safe running of the shelter during your working hours. You’ll work closely with Overnight Homeless Shelter Workers and volunteers, setting the tone for the night and making sure everything runs to plan. 

Your main responsibilities will include: 

• Leading the shift – Oversee the running of the shelter during your shift, making sure guests, staff, and volunteers are safe and supported. 

• Briefing the team – Hold a short briefing before opening to make sure everyone understands their roles and responsibilities for the night. 

• Welcoming guests – Greet guests warmly, induct new arrivals by explaining shelter guidelines and behaviour expectations, and answer any questions they have. 

• Supporting volunteers – Guide and support the volunteer team, working closely with Volunteer Coordinators to make sure their time is well organised and meaningful. 

• Monitoring wellbeing – Keep an eye on guest welfare throughout the shift, offering support when needed. 

• Responding to issues – Manage any situations that arise, from emotional distress to challenging behaviour or medical emergencies, and call emergency services if necessary. Training will be provided. 

• Overseeing safety and security – Take responsibility for the overall safety and security of the shelter during your shift, ensuring guests, staff, and volunteers are safe and supported at all times. 

• Following procedures – Help make sure the shelter’s policies and procedures are understood and put into practice during the shift. 

• Shift handover – Provide a clear handover at the end of your shift so the overnight team has all the information they need. 

• Shelter van – Drive the van from its parking location to the shelter at the start of the shift, keep it tidy, and carry out basic stock checks before departure, reporting any shortages for restocking. 

• Keeping accurate records – Record attendance, incidents, and observations using our iPad-based In-Form system so colleagues have up-to-date information. 

• Working with the casework team – Share relevant information about guests’ welfare and needs to support follow-up work. 

• Supporting practical needs – Assist the casework team with practical tasks related to guests’ day-to-day needs as requested. 

• Attending meetings and training – Join monthly shelter meetings and other training or team sessions as required. 

• Supervision meetings – Take part in regular supervision meetings with the Service Manager. 

• Pitching in where needed – From time to time, take on other reasonable tasks to help the shelter run smoothly. 

Person Specification

Essential: 

• A valid manual driving licence and be willing to drive the Glass Door van. 

• Experience working with people experiencing homelessness or other vulnerable groups. 

• A genuine commitment to providing a high standard of service and treating everyone with respect, kindness, and dignity. 

• The ability to lead a small team confidently, including during challenging or fast-changing situations, while keeping a calm and professional approach. 

• Confidence in handling challenging behaviour calmly and respectfully. 

• Strong written and verbal communications skills. 

• The ability to carry out manual handling tasks, such as moving supplies and equipment. 

Desirable: 

• The ability to speak another language, for example Arabic, Tigrinya, Amharic, Polish, Spanish, French, or Russian. 

• A lived experience of homelessness. 

• An understanding of, and commitment to, trauma-informed care. 

• Relevant training such as first aid, fire safety, conflict de-escalation, or Mental Health First Aid. 

Other 

• Employment is subject to a satisfactory enhanced DBS check for adults. 

• You’ll be expected to follow Glass Door’s safeguarding policies and procedures. 

• A commitment to equality, diversity, and inclusion in all aspects of your work. 

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness. 

Team: Night Shelters 

Location: On-site at Glass Door Night shelter venues in the boroughs of Kensington & Chelsea, Hammersmith and Fulham or Wandsworth 

Duration: 1 November 2025 to April 2026

Reporting to: Service Manager – Night Shelters 

Shifts available:  5:00pm to 10:00pm 

Job Purpose

As a Night Shelter Manager, you’ll be the lead staff member for your shift, overseeing the safe and smooth running of one of Glass Door’s seasonal night shelters between November and April. 

You’ll work alongside Overnight Homeless Shelter Workers and volunteers on your shift to make sure the shelter is a welcoming, safe, and respectful place for up to 35 guests. Your role is to set the tone for the night: briefing the team before opening, welcoming and inducting new guests, explaining our shelter guidelines, and ensuring everyone knows their responsibilities. You’ll be the first point of contact for any issues during your shift, whether that’s supporting someone in distress, addressing concerns or responding to challenging behaviour. 

You’ll also ensure shelter procedures are followed, keep accurate records of attendance and incidents, and maintain clear communication with the casework team so they can follow up with guests. Alongside leading operations, you’ll actively work with guests, volunteers, and colleagues to create a friendly and supportive environment where everyone is treated with dignity. 

This role is ideal for someone who can remain calm under pressure, lead a small team confidently, and is committed to supporting people as they work towards ending their homelessness; all while making sure the night shelter runs smoothly from start to finish. 

Job Description 

As the lead staff member for your shift, you’ll be responsible for the smooth and safe running of the shelter during your working hours. You’ll work closely with Overnight Homeless Shelter Workers and volunteers, setting the tone for the night and making sure everything runs to plan. 

Your main responsibilities will include: 

• Leading the shift – Oversee the running of the shelter during your shift, making sure guests, staff, and volunteers are safe and supported. 

• Briefing the team – Hold a short briefing before opening to make sure everyone understands their roles and responsibilities for the night. 

• Welcoming guests – Greet guests warmly, induct new arrivals by explaining shelter guidelines and behaviour expectations, and answer any questions they have. 

• Supporting volunteers – Guide and support the volunteer team, working closely with Volunteer Coordinators to make sure their time is well organised and meaningful. 

• Monitoring wellbeing – Keep an eye on guest welfare throughout the shift, offering support when needed. 

• Responding to issues – Manage any situations that arise, from emotional distress to challenging behaviour or medical emergencies, and call emergency services if necessary. Training will be provided. 

• Overseeing safety and security – Take responsibility for the overall safety and security of the shelter during your shift, ensuring guests, staff, and volunteers are safe and supported at all times. 

• Following procedures – Help make sure the shelter’s policies and procedures are understood and put into practice during the shift. 

• Shift handover – Provide a clear handover at the end of your shift so the overnight team has all the information they need. 

• Shelter van – Drive the van from its parking location to the shelter at the start of the shift, keep it tidy, and carry out basic stock checks before departure, reporting any shortages for restocking. 

• Keeping accurate records – Record attendance, incidents, and observations using our iPad-based In-Form system so colleagues have up-to-date information. 

• Working with the casework team – Share relevant information about guests’ welfare and needs to support follow-up work. 

• Supporting practical needs – Assist the casework team with practical tasks related to guests’ day-to-day needs as requested. 

• Attending meetings and training – Join monthly shelter meetings and other training or team sessions as required. 

• Supervision meetings – Take part in regular supervision meetings with the Service Manager. 

• Pitching in where needed – From time to time, take on other reasonable tasks to help the shelter run smoothly. 

Person Specification

Essential: 

• A valid manual driving licence and be willing to drive the Glass Door van. 

• Experience working with people experiencing homelessness or other vulnerable groups. 

• A genuine commitment to providing a high standard of service and treating everyone with respect, kindness, and dignity. 

• The ability to lead a small team confidently, including during challenging or fast-changing situations, while keeping a calm and professional approach. 

• Confidence in handling challenging behaviour calmly and respectfully. 

• Strong written and verbal communications skills. 

• The ability to carry out manual handling tasks, such as moving supplies and equipment. 

Desirable: 

• The ability to speak another language, for example Arabic, Tigrinya, Amharic, Polish, Spanish, French, or Russian. 

• A lived experience of homelessness. 

• An understanding of, and commitment to, trauma-informed care. 

• Relevant training such as first aid, fire safety, conflict de-escalation, or Mental Health First Aid. 

Other 

• Employment is subject to a satisfactory enhanced DBS check for adults. 

• You’ll be expected to follow Glass Door’s safeguarding policies and procedures. 

• A commitment to equality, diversity, and inclusion in all aspects of your work. 

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.