Service coordinator jobs in london
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Shine is recruiting a Shine Nurse Specialist
Full Time
Permanent
Shine Nurse Specialist (Adult Nursing/ Registered General Nurse)
Location: Home based - within a commutable distance of London as there will be a requirement for fortnightly travel to the Chelsea & Westminster Clinic and with additional occasional travel across England, Wales and Northern Ireland.
Shine’s Health Team
Shine’s Health Team provides condition-specific health advice and support to people of all ages with spina bifida, hydrocephalus, NPH or IIH, promoting good self-management and enabling our members to live in optimum health. The Team also aims to reduce the numbers of pregnancies affected by spina bifida and anencephaly through education around supplementation and fortification with folic acid, and other measures.
Purpose of Job
The Shine Nurse Specialist will deliver services and create resources to improve the health of Shine’s members, by informing members, their carers and professionals
Principal Duties
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To provide ad hoc advice to Shine’s members, their carers and professionals on complex health issues, and signpost to NHS services
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To attend and represent Shine at the Chelsea & Westminster Spina Bifida Clinic
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To collect information, statistics and research from a variety of sources to inform Shine’s health projects
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To create resources to inform and support members’ health
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To develop training/information resources for professionals
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To plan and deliver projects, events, presentations and information sessions for members and professionals
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To provide an information resource for Shine staff
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To form and engage with networks of health professionals
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To represent Shine at events and meetings
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To work closely with the Health Research & Information Coordinator to produce and disseminate health information to Shine members and the general public
Skills and Experience
Essential
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Professional/Registered Health Qualification, for example:
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Adult Nursing
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Registered General Nurse
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Experience of searching scientific and medical literature, collating information and writing reports
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Excellent communication skills, written and verbal
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Ability to work effectively alone and as part of a team
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Ability to plan and deliver projects
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Good presentation skills
Desirable
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Knowledge of the physical aspects of spina bifida and hydrocephalus
In return, Shine will offer you:
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A competitive salary
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3% pension contribution
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Life Assurance cover from 12 months service
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25 days holiday plus bank holidays + additional discretionary leave between Christmas and New Year (pro-rata for part-time hours)
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Opportunity to purchase additional annual leave
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Additional annual leave due to length of service
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Broadband allowance
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Support to learn and develop
If you would like to have a chat about the role in more detail or have any questions, please contact Gill Yaz, Head of Health.
Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job.
To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria.
*Please note applications without a supporting statement will not be accepted*
Closing date: Saturday 7th June 2025 at 11pm
Interview (virtual): Tuesday 17th June 2025
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria.
Providing specialist advice and support for spina bifida and hydrocephalus




The client requests no contact from agencies or media sales.
We have a unique opportunity for an Independent Domestic Violence Advisor in a pilot project at Charing Cross Emergency Department. This s a full time position working 37.5 hours per week.
Co-locating, in a health service, an Independent Domestic Abuse Advocate (IDVA), a Domestic Abuse (DA) Coordinator and a violence prevention worker has never been trialed before anywhere in the UK.
This pilot project aims to showcase a gold standard approach to care for families experiencing DA by: -
- Improving recognition and management of victims and perpetrators of DA
- on-site specialised help for victims and perpetrators
- Building sustainable and long-term partnership with Hammersmith & Fulham council, Standing Together Against Domestic Violence (STADV), and Domestic Violence Intervention Project (DVIP).
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role:
You may be a qualified IDVA or a Domestic Abuse Outreach Worker wanting to work alongside health professionals in a hospital environment, although we will consider applicants from other fields providing you are able to demonstrate your knowledge and understanding of domestic abuse.
This role is co-located within Charing Cross Hospital 4 days per week and 1 day per week at our office near Old Street.
You will:
- Implement effective ways of working with victims and those supporting them to increase safety and reduce harm.
- Provide a high-quality, front-line service to victims of domestic abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+
- Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse.
- Be comfortable with running group training sessions and be willing and able to share your specialist knowledge with acute staff across the hospital.
- Have excellent communication skills, a proactive approach and the confidence to be able to influence the way in which this service is delivered are key.
- Please note that the successful applicant will be required to sign an honorary contract with the Hospital Trust in addition to their contract of employment.
You will need:
- Have a knowledge of help-seeking barriers and support needs of victims of domestic abuse (in heterosexual or same-sex relationships).
- Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.
- Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
- Understand safeguarding issues, and the legal responsibilities surrounding these issues.
- Direct service delivery to victims of domestic abuse or other vulnerable people.
- Have excellent communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.
- Have a strong crisis management skills and the ability to deal with stressful and difficult situations.
- Please see attached Job Description and Person Specification for further details.
About Us:
- Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
- Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
- Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
- As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
- If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
- To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
- We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The International Federation of Gynecology and Obstetrics (FIGO) is the world’s largest alliance of national societies of obstetrics and gynaecology, bringing together professionals from more than 139 countries and territories. For over 70 years, FIGO has collaborated with the world’s top health, rights, and donor bodies. We are in official relations with the World Health Organization and consultative status with the United Nations.
FIGO is dedicated to the improvement of the health and rights of women and girls and to the reduction of disparities in health care, as well as to advancing the science and practice of obstetrics and gynaecology. We pursue our mission through education, research implementation, advocacy, and capacity building with our member societies.
The FIGO Fistula Surgery Training Initiative (FSTI) project has been in existence for 10 years and in that time has become recognised as a key global project, instrumental in delivering capacity building and improved healthcare outcomes for women, with an emphasis on the global south. After 10 years the senior project manager has stepped down and FIGO are seeking to use this as an opportunity to review the project delivery model.
The Interim Senior Project Manager role will lead the FIGO Fistula Project on an interim basis and be responsible for the ongoing delivery of the project during that period. In addition, they will be expected to review the project delivery model, ensuring that the project aligns to best practice and delivers in the most effective and efficient manner possible for the future, whilst ensuring agreed project outcomes.
HOW TO APPLY
- To apply for this position, please send your CV and cover letter outlining your experience and interest in this opportunity via the Apply button. Please note that applications without a cover letter may not be considered.
- Closing Date for applications: 6th June at 16.30
- Interviews will take place as suitable candidates are identified.
PLEASE NOTE THAT THIS POSITION IS OPEN TO THOSE WHO HAVE THE RIGHT TO RESIDE AND WORK IN THE UK. WE WILL EXPECT RELEVANT PROOF OF SUCH IF ASKED FOR AN INTERVIEW (PLEASE DO NOT SEND THIS INFORMATION WITH YOUR APPLICATION, THANK YOU).
FIGO is the only organisation that brings together professional societies of obstetricians and gynecologists on a global basis.

The client requests no contact from agencies or media sales.
Location: Royal Victoria Dock, London
Contract: full time, 11 week fixed term contract, starting no later than 7 July 2025
Salary: £22,391 pro rata
Closing Date: 19 May 2025
Interview: Interviews to be held virtually 30 May 2025
Are you looking for a new opportunity?
The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.
We are currently looking for an OTW Project Assistant who will support the delivery of the On The Water project at one of our boating stations in London. The project provides young people from outside Sea Cadets, age 9-14, the opportunity to get on the water, learn new skills and build confidence through boating activity. This is a very varied and rewarding role that requires someone who is self-motivated, inspiring, organised, creative, tenacious, positive, IT competent and with a real interest in people with a attention to detail and real enthusiasm for the project.
Project delivery takes place between 29 July 2024 and 30 August 2025 when the young people will be attending boating sessions. During this busy time the Project Assistant will be based at the boat station each day to complete registration, manage group change overs, track project targets, encourage survey completion and fill booking gaps. Prior to delivery the role will be focused on supporting the booking process and engaging in community outreach. Once delivery is complete, the Project Assistant role will then predominantly be supporting the evaluation and data collection as well as supporting participants to join their local Sea Cadet unit.
Key Responsibilities
- The welcoming and registration of participants for the On The Water project
- Collecting and uploading daily statistics and figures that show how the project is progressing
- Making new and repeat bookings
- Talking to participants and their parents/carers about the opportunities within Sea Cadets
- Managing a waiting list and reducing drop-outs
- Responsible for the safety and wellbeing of participants alongside the Boat Station staff
- Ensure that participants complete surveys to share their experience of the project and encourage adults to feedback on their young people’s experience
- Attend any meetings as required by the project
- Assist with the evaluation of the On The Water project
Requirements
- Previous experience of working with volunteers
- Experience in a customer facing role
- Experience working with young people
- Experience working with diverse community groups or working in outreach
- Experience of tracking targets and managing data
- Self-motivated and able to manage your time and workload effectively
- Flexible and enthusiastic
- Able to work as a team player with creative ideas and solutions who will empower our volunteers to make a difference to the lives of even more young people across the UK
- Satisfactory DBS
For further information, please download the Recruitment Pack.
Benefits
- Flexible Working hours and a hybrid culture
- Cycle to work scheme and Season Ticket Loan
- 25 days annual leave plus bank holidays
- Life assurance (4x salary) for those that join the pension
- Private medical insurance
- Pension (employer contribution up to 10%)
- Wellbeing portal and EAP with 121 counselling
- Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
- National staff conference: All employees come together once a year to reflect on the past year and celebrate success at our offsite staff conference. This is a great opportunity to listen to employees' views, and for employees to network, share information and socialize.
Additional Information
MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.
We recognize our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.
All successful applicants are required to attend safeguarding training and undergo a criminal record check.
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We help launch young people for life through adventure.




The client requests no contact from agencies or media sales.
Do you want to work for a caring organisation that believes in people?
Do you want to make a difference?
At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options.
Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest.
We’re excited to offer an opportunity for a Young Person Targeted Intervention Worker in our Lambeth service with the passion, skills, and experience to support young people facing challenges around substance use and related needs. This role is key in ensuring timely, tailored interventions that make a real difference.
Under the direction of the Service Management Team, you will lead the coordination of targeted interventions, including brief interventions, group work, and assertive outreach, aimed at individuals and groups at risk of harm from substance misuse. A key part of the role involves developing pathways with partner organisations to support early identification and intervention, particularly for young people.
Full Time Hours: 37.5 per week
Full Time Salary: £27,861.26 - £32,002.35 dependant on experience (based on full time hours, pro rata for part time hours)
Allowance: £4,133.14 Inner London Weighting (pro rata for part time roles)
Contract: 1fixed term contract until 31st of March 2026
Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
Please note - Interviews will be taking place on the 30th of May 2025
Responsibilities
About the role:
- Lead on the coordination and delivery of the service’s prevention, early intervention, targeted education offers, and youth settings.
- To increase visibility and accessibility of the service amongst children, young people, families, and partners with the aim of increasing referrals into service for specialist support.
- Identifying and responding effectively to potential safeguarding issues.
- Reducing drug and alcohol related harm to service users and the wider community.
- Promoting carer, service user and community involvement.
- To be responsible for proactively generating and increasing referrals from relevant partners including utilising data to target specific services/provisions.
- To develop and deliver training programmes aimed at creating awareness of the service alongside delivering early intervention key messages to professionals.
- To analyse and scrutinise data to identify gaps in areas where the service can take a proactive approach to engagement.
- To create presentations that will engage young people, using harm reduction and psychoeducation.
About you:
- You have experience working with young people, with knowledge of the issues they face.
- Knowledge of safeguarding concerns and guidelines in relation to children and young people and the Fraser Competence framework.
- You have a good understanding of drug and alcohol issues and be able to speak about this publicly.
- Knowledge of working with evidence-based practice around young people’s substance misuse treatment services and methods.
- Confident and strong communication skills; verbal and written.
- You can accurately plan workshops and come up with new presenting ideas
- Ability to work towards and meet deadlines.
- You are passionate about what you do, hardworking, and ambitious to help young people build their resilience.
- A commitment to equality, diversity, and safeguarding young people.
- Build, engage, work effectively and collaboratively with multiagency to be able to gain buy in of the service that CGL offer within Lambeth.
What we will give to you:
- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities
- Refer a friend scheme.
Please ensure you fully complete the personal statement in the screening questions, outlining how you meet the person specification and job criteria.
If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role.
If you are passionate, eager to learn and develop your skills in working with young people who need support in relation to their drug and alcohol use – then this might be a perfect opportunity for you.
Salary Range (pro rata if part time)
CGL points 23 to 28 (£27,861.26 - £32,002.35)
ILW / OLW /Fringe
Inner London Weighting (£4,133.14)
Interview Date
30/5/2025
Closing Date
26/5/2025
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Khulisa, meaning 'nurture' in the Zulu language of South Africa, is an award-winning charity dedicated to providing therapeutic support to young people. We focus on reaching those who are most at risk – young people from deprived communities who are often marginalized, vulnerable to exclusion, and at heightened risk of becoming involved in crime.
Our approach centres on safe, exploratory methods that aim to understand behaviour and experiences often rooted in trauma, abuse, and neglect. We deliver intensive therapeutic programs within educational and community settings, empowering young people to confront the underlying causes of their emotional distress and work toward healing.
To create lasting, sustainable change, we work to establish trauma-informed environments around young people by equipping parents, caregivers, educators, and other professionals with the tools they need to offer effective, supportive care. Currently, our services are active in London and Manchester.
Why now? After nearly five years in the role, our Head of Fundraising is moving on. Over the past two consecutive financial years, we have raised approximately £1 million – primarily through trusts and foundations, corporate donors, and individual supporters. As the successful candidate, you and the team you lead will play a pivotal role in maintaining this level of fundraising success, ensuring our vital work with young people continues to flourish.
The Role: We are looking for someone with a strong track record in fundraising and grant management, who is particularly motivated to join Khulisa because of a deep commitment to our mission – supporting the wellbeing and mental health of young people.
The post holder will be required to work from home permanently but be willing and able to easily travel to various locations as necessary to fulfill the requirements of the role and to engage with stakeholders and colleagues.
To apply: Application is through Charity Jobs. To apply, please submit a CV and a Cover Letter (no more than two sides of A4), clearly demonstrating how your skills, experience and potential meet each of the criteria listed under ‘Abilities/Experience’ and ‘Knowledge/Skills’ in the person specification. Shortlisting will be based on how well you meet these criteria, so please provide specific examples wherever possible.
Please download the attached job pack to read more. We look forward to recieving your application!
Diversity, Equity and Inclusion We are actively looking to recruit a diversity of talent. We embrace, respect and value the difference in our employees and believe that we and our work is better for it. We are committed to creating and maintaining an inclusive environment that consists of fairness, dignity, and caring for everyone, and one that enables every employee to flourish and realise their potential
Cover Letter (no more than two
sides of A4) should clearly demonstrate how your skills,
experience and potential meet each of the criteria
listed under ‘Abilities/Experience’ and
‘Knowledge/Skills’ in the person specification (see attached job pack).
Shortlisting will be based on how well you meet these
criteria, so please provide specific examples wherever
possible.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are recruiting a General Advice Officer to support with the delivery of advice and welfare support to vulnerable guests who access the Community Wellbeing Service, a local support hub offering relief from the rising cost of living for local families. The General Advice Officer will support our guests on a range of areas including benefits, immigration, housing, money management and access to training and employment services. The postholder will provide high quality welfare advice and guidance through weekly one-to-one advice sessions, undertake case work, work with partners to facilitate referrals, and provide support to advice volunteers.
The successful candidate must have at least two years’ experience delivering effective advice or in a similar capacity, demonstrate empathy, an understanding of the issues facing vulnerable people, and have in-depth and up-to-date knowledge of welfare benefits and housing policies/legislations, with a strong focus on achieving tangible outcomes for our guests.
Advice Work
- Carry out assessments to identify urgent needs and appropriate support pathways for members at the Community Wellbeing Service.
- Support outreach or community engagement activities as needed.
- Provide holistic and person-centred advice and casework on the main enquiry areas, particularly welfare benefits, housing, employment, health and wellbeing, immigration and money management.
- Maintain Sufra’s Advice Quality Standards and meeting tangible outcomes.
- Produce detailed case records on our case management system for the purpose of continuity, statistical monitoring and report preparation
- Apply for funds from trusts and foundations to support individuals and families with essential costs such as housing deposits or white-goods and/or cancellation of debts;
- Develop and maintain good working relationships with external stakeholders for joined up working, including statutory and voluntary service providers, making referrals for guests where appropriate.
- Enable and support guests to act for themselves, wherever appropriate.
- Monitor the progression of all cases to the point of resolution.
- Conduct follow-up calls with guests where needed and track outcomes
- Support volunteers who are working on delivering Advice Services e.g triage volunteers and pathways volunteers
- Provide advice to the General Advice Service as and when required
Case Management
- Manage own caseload and work independently to support guests
- Use of Case Management System (AdvicePro) as well as Microsoft Office for communication and document production.
- Support with developing case studies and gathering guest feedback
- Collect statistical information as requested for reporting purposes.
- Feed into the development of monitoring reports for funders and other stakeholders
Other Responsibilities
- Maintain and update the charity’s record of referral and signposting agencies;
- Ensure data protection regulations are adhered to, and that sensitive data is handled in accordance with relevant legislation and organisational procedures.
- Keep informed of new and changing legislation relevant to the post, and of local issues and policies
- Be committed to the aims, procedures and policies of Sufra’s advice service in every aspect of service delivery.
- Take part in supervisions, personal development training, team meetings and appraisals
- Undertake any other reasonable duties to support the operations of the charity.
To apply for this role, please submit a CV, Covering Letter (no more than 2 sides) by email to Admin, and complete our Equal
Opportunities Form found on our website.
Note: Applications without a tailored covering letter will not be considered.
In your Cover Letter please respond to the following questions;
Why are you interested in working as an General Advice Officer at Sufra, and how do your values align with our mission?
What experience do you have providing advice or support to individuals facing hardship?
How do you approach complex or challenging situations when supporting advice guests? Describe how you break these situations down and help guests understand their options and next steps.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Group and Communities Officer
We are looking for someone to join the team who is as passionate about the power of peer support and community based connections.
Position: Group and Communities Officer (known as Group Network & Communities Officer)
Location: Home-based, UK, Nationwide. However, occasional travel will be required as part of this role (may include team meetings or other work related meetings).
Salary: £29,200 per annum (inner London weighting £3,950 per annum or outer London weighting £2,275 per annum may be applied in accordance to where you live)
Hours: 35 hours per week
Contract: Permanent
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 26 May 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Interview Date: 2 June 2025
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
You will drive the continuous improvement and impact of the UK-wide Stroke Group Network and community-based offers by cultivating strong relationships with volunteers and groups, working alongside groups and communities, and translating insights into targeted improvements that strengthen support for stroke survivors nationwide.
Group Network & Communities team lead the approach to supporting people affected by stroke to engage with a range of support within communities they identify with and support and empower a vast network of volunteers, a dynamic and inclusive community of over 400 stroke support groups nationwide.
Key responsibilities will include:
- Ensure community-based offers provide the best possible customer experience with a strong focus on accessibility and inclusion, aligned to Solving Inequity in Stroke approach.
- Drive forward a culture of coaching, shared learning, peer support and collaboration as a way of working.
- Work across teams and Directorates to ensure a joined-up approach to community engagement and development, including the delivery of cross-directorate spaces that facilitate shared learning, leading relationships with key internal and external partners and stakeholders.
About You
You will have a proven record of:
- Experience of working with volunteers, including the ability to coordinate, organise and deliver volunteer engagement events at scale or digitally
- Ability to take time to understand the context of our communities and groups, being approachable, and supporting thinking - always having people affected by stroke at the centre.
- Strong administration skills, with ability to develop and deliver effective processes.
- Ability to identify problems or opportunities where we can have more impact or add value for people affected by stroke, working with others to experiment and learn.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, specifically highlighting how you feel you may apply a coaching approach when working with our groups and communities. And demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter.
If you are applying under the Disability Confident scheme, please indicate this in your supporting statement.
Finding strength through support
The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.
The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Volunteer Coordinator, Volunteer Engagement, Volunteer Management, Community Volunteer Coordinator, Community Volunteer Engagement, Community Volunteer Management, Community Partnerships, Community Outreach, Community Engagement. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Shoreditch Trust is recruiting for a Community Builder, to build relationships with residents, community leaders and organisations in the City of London in order to:
- Facilitate engagement into We Connect and wider programmes
- Build community leadership opportunities
- Reduce social isolation and loneliness
- Improve wellbeing
- Working effectively with clients from Bangladeshi and Spanish-speaking South American communities.
Fluency in Bengali (particularly the Sylheti dialect) and/or Spanish is essential for this role, as you will be required to communicate effectively with clients from Bangladeshi and Spanish-speaking South American communities.
To continue being fully representative of our Neighbourhoods, we are particularly keen to hear from people from diverse communities, from bilingual candidates and from people with strong links to East London generally.
Why Join Us?
- Be part of a team that values equality, connection, compassion and independence
- Contribute to meaningful change in the community
- Enjoy extensive training opportunities and staff support programs
The client requests no contact from agencies or media sales.
Location: Dependent on Parish placement
Contract: 3-year fixed term, part-time (21 hours per week)
Training Provider: Ridley London, the London training centre of Ridley Hall Cambridge
Do you have a passion for working with children and young people?
Do you want to gain hands-on experience in youth and children’s ministry while receiving high-quality training?
As an apprentice, you will work within a parish to develop and strengthen its children and youth ministry while studying with Ridley London. This three-year apprenticeship leads to a Certificate in Higher Education (Level 4) in Foundations in Theology, Ministry and Mission, with a focus on youth and children’s work.
You’ll be employed for 21 hours per week, spending 16 hours in the parish and 5 hours studying.
Parish Requirement
Applicants must apply with a linked parish in Diocese of London. Interested applicants should first speak with their local parish clergy within the London Diocese to confirm their eligibility. We cannot accept applications without a linked parish.
What You’ll Be Doing
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Engaging with children and young people, building positive relationships and supporting their faith journey
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Helping to lead activities such as Sunday school, messy church, youth groups, and holiday clubs
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Creating and delivering new initiatives to deepen young people’s involvement in the church
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Developing outreach work with local schools and community groups
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Leading discipleship courses for young people
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Assisting with administration related to children’s and youth work
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Attending regular team meetings, supervision sessions, and training as part of the apprenticeship
Who We’re Looking For
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Experience in youth and children’s work (voluntary or paid) or community learning and development
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GCSE/NVQ Level 2 qualifications, or a commitment to achieving these within the first year
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A willingness to commit to a three-year apprenticeship, combining study, training, and hands-on experience
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Strong communication skills and the ability to engage and inspire young people
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Self-motivated and enthusiastic, able to work both independently and as part of a team
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A commitment to safeguarding and creating a safe environment for children and young people
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A Christian faith and alignment with the mission and values of the Church of England
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Right to work in the UK
About the Diocese of London and the LDF
The Diocese of London is the group of Church of England organisations located in London, north of the River Thames. It is overseen by the Bishop of London and is made up of parishes, schools, chaplaincies, missional communities, and other organisations across 18 boroughs.
The London Diocesan Fund (LDF) is the main charity that supports the work of the Diocese as a whole by generating income, providing a wide range of services, and paying and housing its clergy.
Safeguarding Statement
The Diocese of London is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
Equality, Diversity, and Inclusion
The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.
We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applicants from those with the relevant experience that will increase this representation.
Additional Information
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This role has an occupational requirement for the postholder to be a Christian, under Part 1 of Schedule 9 of the Equality Act 2010
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All appointments are subject to acceptable pre-appointment checks, including a satisfactory Enhanced DBS Check
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The location of the role depends on the Parish placement
Why Apply?
This is a fantastic opportunity to:
✔ Gain hands-on ministry experience in a local church
✔ Develop skills in youth and children’s work while being mentored and supported
✔ Earn a Higher Education Certificate in Theology, Ministry, and Mission
✔ Be part of a supportive community of apprentices growing in faith and ministry
If you’re excited about working with young people and exploring a future in ministry, we’d love to hear from you!
For more details, please see the full Job Description.
For every Londoner to encounter the love of God in Christ




The client requests no contact from agencies or media sales.
Malaria Consortium is recruiting for a Monitoring and Results Measurement Manager to join our team in the UK, Nigeria or Uganda.
The key purpose of this role is to manage the reporting, visualisation, interpretation and use of project monitoring data through Malaria Consortium’s global Project and Results database (PReS), working with colleagues across the organisation to ensure they receive the correct training on the system, maintaining standards of data reporting and use, and analysing project data to monitor progress against organisational strategic targets. The role will work closely with Country and Regional Directors and Country Technical Coordinators to interpret and use data for monitoring and strategic decision-making purposes.
The successful candidate will have:
- Bachelor's degree in Data Science, Data analytics or field with strong focus on data management and use
- Demonstrable experience in programme monitoring and results measurement with ability to write log frames, translate log frames into project monitoring practice (i.e. through the development of tools and practice) and manage oversight processes
- Extensive experience of DHIS2 and/or other data management platforms
- Experience developing and maintaining data dashboards, particularly using PowerBI
- Experience engaging with software solution providers
- Experience developing capacity through training and/or mentoring
To apply for this position you will need to have the right to work in the country where you are applying.
Malaria Consortium are not in a position to sponsor a work Visa for this post.
Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.
Location: 330 Mare Street, London, E8 1HA
Hours: 40, five days over a seven-day rota
About the role
We are recruiting for an Assistant Shop Manager to join a busy and creative team in Hackney. You will join an exciting team and collaborate to build a group of volunteers from all walks of life, raising money to fund Crisis’ work ending homelessness. We are bold with a culture of continuous review and improvement, where we try new things, take risks, and sometimes fail. There will be numerous opportunities to improve our team’s effectiveness. Your voice will count!
We also work closely with local artists and universities. We’d love you to bring your own ideas, along with your experience of fashion, retail and current trends, to this role. You will have opportunities to build your own skills and career progression through training and development – many of our shop managers were promoted internally. Ensuring our recruitment practices are as equitable as possible is our number one priority so we are looking for someone who advocates for others and challenges injustice.
You will be primarily based in the Hackney shop, but you may be required to travel to other shops within London 1 & 2 on a short-term basis.
About you
To be successful in this role you will have retail experience at a supervisory level alongside a genuine interest in charity retail. You will be keen to build your people management skills including working with Crisis members. We are particularly interested in meeting candidates with an interest or background in visual merchandising, although this is not essential. You will be committed to Crisis’s values and mission to end homelessness.
You may have experience in: assistant shop manager, assistant store manager, shop supervisor, store supervisor, charity shop manager, retail manager, charity retail
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Flexible working around the core hours 10am-4pm
- Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Thursday 15 May 2025 at 23:59.
Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Our Team as a Fundraising Coordinator
Location:
Leatherhead, Surrey
Salary:
£25,500 per annum (pro-rata) plus benefits
Hours:
37.5 Hours (full time) or 30 hours (part time) per week
Contract:
Full time or Part-time, Permanent
Driving Requirement:
A valid full UK manual driving license is essential.
Essential Criteria
To be considered for this position, you will have experience in at least two of the following areas:
- Fundraising Supporter Care
- Working within a fundraising team
- General charity administration
- Legacy administration
- Community fundraising events and activities
- Good written and verbal communication
- Ability to build strong and effective relationships
About You
Are you someone who truly enjoys delivering excellent customer service and building strong, loyal relationships with charity supporters?
We are seeking an experienced administrator who can deliver timely and efficient support to the fundraising, engagement and volunteering teams. You will demonstrate an eye for detail, a positive and friendly manner, as well as innovative ways to ensure an exceptional supporter experience.
What will you be doing?
As a Supporter Care Officer, you'll be the charity’s expert in supporter care, managing donor enquiries and processing of financial gifts (whether online, over the phone or by post). You’ll oversee a varied and interesting workload from supporting the department with general administration duties and carrying out legacy administration, to supporting with fundraising events/activities and writing engaging thank you letters.
About Us
Registered as The Royal School for the Blind, SeeAbility is one of the oldest disability charities in the UK. This year we are celebrating our 225th anniversary, having pioneered specialist support across multiple generations since 1799!
We specialise in supporting people who have learning disabilities, autism, complex needs, who may also have sight loss. Our support ranges from providing person-centred support across our many supported-living and residential care provisions. Furthermore, we provide specialist eye-care services to children and adults alike and assists people to find paid employment for the very first time.
SeeAbility provides the resources and expertise that make this possible, we support people to live ambitious lives and achieve things they never thought possible.
Safer Recruitment
SeeAbility is committed to safe and fair recruitment practices, safeguarding and protecting those who we support. It is a condition of employment that perspective employees will be subject to the following:
- A criminal background check through the Disclosure and Barring Service (where appropriate).
- Documentary evidence to confirm your identity, current address, and the right to work in the UK.
- Health Declaration to ensure that you are medically suitable for the role you have been offered.
- References will be obtained to ensure satisfactory evidence of conduct in current or previous employment concerned with the provision of services relating to (a) health or social care, or (b) children or vulnerable adults.
These checks will be carried out and completed prior offering a date to start employment at SeeAbility’ s expense.
Diversity
We actively seek to attract and retain talent from diverse backgrounds, recognising that a wide range of perspectives strengthen our teams. In exceptional circumstances, the role is exempt from the Equality Act 2010 (Schedule 9, Part 1) which provides for the application of a genuine occupational requirement.
SeeAbility encourages applications from individuals of all identities, including those from underrepresented groups and those with a disability. We believe a diverse workforce drives innovation, creativity, and success. Everyone’s unique experiences and views are appreciated their opinion valued.
Why work for us?
Our colleagues at SeeAbility are extremely valued, and so they have access to a fantastic package of benefits.
Your development and appreciation
- Fully paid essential training inc. Care Certificate
- Funded professional qualifications –QCF levels 2-6 available (valued at £3,000+)
- Annual excellence awards
- Long service awards every 5 years and recognition
- Development Discussions: Opportunity to discuss your progress and your future
- Leadership development academy for the next steps in your career
Your work-life balance
- 28 days holiday (incl. bank holidays), increasing to 36 days with long service (1 extra day for each year of service)
- Life events: Time off when you need it most
- 2 weeks Organisational Sick Pay after 6 months service, increasing to 12 weeks over your first 3 years
- Enhanced Family-Friendly Pay
- Paid Fertility Leave
- Carers Leave available
- Flexible Working: We are up for anything that works for your team and the wider organisation
Your money goes further
- £500 monthly bonus scheme for two lucky colleagues
- Enhanced overtime rates for working bank holidays and weekends
- Driving lessons support scheme to help home colleagues get on the road
- Eligible to join for Blue Light Card discounts (Cost to join)
- Discounts and cashback at hundreds of shops, restaurants and activities through our SeeAbility Benefits Hub
- Discounted entertainment through Tickets for Good
- Pay reviews and commitment to pay competitive rates
- Employer contributory pension scheme: Support and tools to help you make the right decisions about your future
- Refer a friend and receive £600
- Paid DBS and renewals
- Season ticket loans
- Access to the Wagestream App to be able to advance wages before payday, save money with competitive interest rate and support your financial knowledge and wellbeing
Your wellbeing counts
- Snacks and hot drinks fund to support keeping home colleagues fuelled and energised throughout the day
- Inclusive opportunities for colleagues to socialise through our Colleague Connection Fund
- 2x annual salary Life assurance
- Free 24/7 employee assistance programme for advice and support
- Free eye test
- Cycle to Work scheme
- Discounted Gym Membership
- Dedicated in house Wellbeing Coach for your team
Our mission is to champion and deliver ambitious support and preventative services alongside people with learning disabilities, autism and sight loss,

The client requests no contact from agencies or media sales.
Partnership Experience Manager (Maternity Cover)
Salary: £38,814 - £44,581 pro-rata (depending on experience and FTE)
Contract: 12 months fixed-term contract (Maternity Cover- might be potentially extended)
Start Date: Date to be agreed (potentially August)
Location: This is currently a blended-working role with two in-office days (Tuesday-Thursday) during term time and the flexibility to work from home during school holidays. Occasional travel to schools and events will be required.
We will consider reduced office days for a successful candidate based in one of our target regions across the North and Midlands. If this might be relevant for you we are happy to explore in a conversation with you before or during the recruitment process.
We are currently based at Resource for London near Holloway Road station, however, our office will be moving to another location in London in the coming months.
Working Pattern: 37.5 hours per week. Our core hours are 09:30 - 16:00 from Monday to Friday. This role can be either full-time or part-time (0.8 FTE minimum) and we are open to flexible working requests.
Benefits of working for Challenge Partners
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Work-life balance
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Annual leave
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Employer pension contributions
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Health and wellbeing support
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Training and development
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Family-friendly policies
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Connection and celebration
About the role
You will play a key role in driving the continuous improvement and growth of our national partnership through deepening the quality and impact of our local collaboration hubs. You will also oversee the day-to-day running of hubs of our schools and trusts, which includes holding responsibility for the operations of the Partnerships Team and working closely with the Partnership Lead to ensure that all hubs, schools and trusts have an excellent experience with Challenge Partners.
You will also oversee the implementation of the organisation’s Account Management strategy, working closely with members of the Leadership Team to implement our strategy for effective partnership experience (our term for account management and customer service) for our partner schools and trusts. This includes holding some key strategic relationships, representing the organisation at external meetings and overseeing partner experience operations.
Key Responsibilities
The Partnership Experience Manager will have the following key areas of responsibility and will be expected to undertake other responsibilities commensurate with the role as requested:
Strategic Leadership and Management - Hub Quality and Impact
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Develop and lead our strategy to improve the quality and impact of Challenge Partners’ Hubs, continuing to develop high performing hubs and supporting rapid improvement in new and emerging hubs
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Deliver, grow and evaluate the impact of our hub-led programmes: Middle Leaders’ Quality Assurance Review and Leadership Residency Programme
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Oversee the continuous improvement of national Knowledge Exchange and Areas of Excellence
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Lead a Hub Quality and Impact team, including all central team hub owners and executive hub links, through providing clarity on the Hub Quality and Impact strategy and operations.
Strategic Leadership and Management - Partnership Experience and Communications
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Develop and lead the implementation of our Account Management strategy ensuring that accounts are given the attention needed to ensure a smooth experience and high satisfaction rates
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Oversee Customer Care processes across the organisation, guaranteeing that any issues are resolved in a professional and timely manner
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Oversee whole partnership communications, including half termly partnership newsletters
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Develop and maintain effective stakeholder relationships (Senior Partners, Hub Managers, trust CEOs) with your allocated key accounts to ensure that regular dialogue with them informs the strategy and continuous improvement in our support of hub quality and partner experience
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Act as an ambassador for Challenge Partners, representing the organisation externally where required
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Lead an Account Management approach through providing clarity on the account management strategy and operations.
Oversight of partner experience and hub management operations
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Line management of the Partnership Lead and one or two Partnership Co-ordinators
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Team leadership of the Hub Quality and Impact and Account Management teams, delegating tasks appropriately
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Work closely with the Partnership Lead to ensure the smooth day-to-day running of all hubs
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Act as a point of escalation for any issues across hubs
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Identify hubs at risk, and lead on creating sustainable solutions with team members
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Work closely with the Finance Team to facilitate our invoicing processes for each academic year
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Oversee hub funding processes across all hubs, proactively considering any changes needed in line with Hub Quality work
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Oversee Pricing Governance processes
Leadership Responsibilities for all Managers
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Foster a collaborative, high-performance team culture.
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Provide coaching and mentorship to develop team members’ potential.
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Drive innovation and professional development, aligning with Challenge Partners’ vision and growth strategy.
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Collaborate with Managers across teams to align efforts, ensuring a seamless experience for our school and trust partners.
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Contribute to organisational strategy, future planning, and priorities as part of the middle leadership team.
General Responsibilities
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Champion Challenge Partners’ vision, values, and commitment to diversity, equity, and inclusion.
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Take ownership of personal development and actively contribute to team learning.
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Work flexibly, undertaking additional duties as required.
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Maintain high standards of health, safety, and welfare for yourself and others.
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Attend events and external meetings, which may require travel and occasional overnight stays.
Person Specification
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Strong commitment to Challenge Partners vision and mission.
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Proven track record in strategic leadership and managing key external relationships.
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Knowledge and experience of the education sector.
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Excellent interpersonal skills used to build positive relationships with diverse stakeholders.
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Strong written and verbal communication skills.
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Experience in leading teams and developing others (formal line management experience is not required if transferable people management skills can be demonstrated).
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Proactive in improving processes, identifying risks and solving problems.
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Exceptional organisational skills, with the ability to prioritise and adapt to changing needs
How to apply
Please submit your application on Applied by 10am on Monday 19th May 2025. You will be asked to upload your CV and answer five competency and scenario-based application questions.
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First round of interviews (remote)- wlc 26th May 2025 (Specific dates TBC)
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Second round of interviews (face-to-face)- wlc 2nd June 2025 (Specific dates TBC)
A note on AI
At Challenge Partners, we are committed to a fair and inclusive recruitment process. We don’t use Artificial Intelligence (AI) for recruitment - applications are reviewed by members of the team and we use blind shortlisting to mitigate potential bias and ensure all candidates are considered on merit.
Whilst we recognise that AI can be a useful tool for tasks like proofreading, we encourage you to share genuine examples from your own experience so we can better understand your unique skills and perspective. Authenticity is important to us and we want to hear your voice throughout the application process.
DEI Statement
Challenge Partners is committed to further enhancing diversity, equity and inclusion within our team and we welcome applications from all suitably qualified persons regardless of their race, gender, sex, disability, religion/belief, sexual orientation or age.
Safeguarding Statement
Challenge Partners is committed to safeguarding and promoting the welfare of children, beneficiaries and staff. We expect all employees, consultants and volunteers to share this commitment. All offers of employment or contracts with us are subject to a satisfactory DBS check and references.
No agencies please.
The client requests no contact from agencies or media sales.
Receptionist
We have an exciting front-of-house role where the reception is the first point of contact within a leading youth charity that helps shape the lives of young people.
Position: Receptionist
Location: Burnt Oak. HA8 0DT
Salary: £13.85 per hour.
Hours: Saturday 09:30-14:30
Tuesday 11:30-15:30
Wednesday 09:00-14:00
Thursday 12:30-15:30
Contract: Part-time
About the role:
This is an exciting front-of-house role. As receptionist you will be responsible for greeting every young person as they arrive and ensuring they leave safely. You will also be responsible for the reception area: ensuring young people enter the session smoothly; processing new members; directing phone calls and enquiries; maintaining the membership database efficiently; and carrying out regular communication.
Some of your key responsibilities will include:
- Maintaining the reception area and provide a welcoming environment
- Ensure new members are welcomed and introduced to a member of the youth work team
- Overseeing in-depth database management, ensuring data accuracy, integrity, and reporting to support operational needs
- Ensure Junior members leave sessions safely in the care of parents
- Ensure visitors comply with health and safety requirements and child protection/safeguarding procedures
- Deal with telephone enquiries, take and relay messages, screen, and direct calls
- Enter new members on to the membership database and collect entrance fees
- Ensure that any administration and paperwork is up to date
- Maintain the meeting room calendar
- Keep records up to date related to attendance, trips, events, and meetings
- Administer First Aid in line with procedures (if you are not currently First Aid-qualified, training will be provided)
About you:
To be successful in the role of Receptionist you will be a welcoming, professional, organised, proactive and positive individual, who is passionate about young people and the communities the youth zone serves. You will be someone with a clear ‘can do’ approach, committed to a growth mindset, eager to learn, and willing to take risks all for the benefit of supporting young people. You will demonstrate the organisation’s values through all you do and will commit to giving your best every session for young people.
You will also need to bring with you the following skills and experience:
- Previous experience in managing or supervising a reception desk or entrance point
- Working in a customer-facing environment and dealing with the public
- The ability to engage with all types of people from young people, community members, and colleagues to official visitors and Board Directors
- The ability to diffuse pressurised situations while remaining calm and in control
- Great communication and interpersonal skills
- The ability to work on own initiative and as part of a team
- Excellent attention to detail, thorough and organised
Although not essential previous experience of working with young people and a knowledge of the issues which affect them would be beneficial. As would experience of using a membership system or database.
The charity is committed to safeguarding and promoting the welfare of children, young people, and vulnerable groups. This post is subject to an enhanced DBS check. The strength of the organisation is the diversity of its people, there is a huge value in different people doing things in different ways and we welcome applications from what might be considered non-traditional backgrounds. The one thing we all have in common is our desire to raise the aspirations of young people across the country. We are an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
We very much welcome previous experience working as a Front of House, Front Desk Receptionist, Front Office Coordinator, Front Desk, Front of House Team Member, Reception Administrator, Head Receptionist, etc. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.