Service delivery assistant jobs

About The Migraine Trust 

The Migraine Trust is dedicated to helping people affected by migraine. We are the only UK migraine charity providing information and support, campaigning for awareness and change, and funding and promoting research. 

One in seven people in the UK live with migraine, and this complex and debilitating neurological disorder significantly affects their lives. We have been leading and bringing the migraine community together to change this since 1965. 

Every year we support millions of people through our website and support services on all aspects of migraine and for help in managing it at work, in education, and in accessing healthcare. We campaign for increased awareness and understanding of migraine, and national policy change to improve the lives of people who get it. We have funded over 140 medical research projects and hold an international symposium every two years to bring together the world’s leading experts on migraine. 

About the role 

We're looking for a proactive and organised Communications Assistant to support the delivery of our communications activity across digital channels, media, and campaigns. You’ll play an important role in helping us engage people affected by migraine, amplify our voice, and raise awareness of our impact. 

Working as part of our small team, you’ll have the opportunity to support activities across the charity including our fundraising, promoting our support services and helping tackle misunderstanding about what it means to live with migraine. We’re looking for an organised person with good writing skills and the ability to manage a varied workload. You’ll have the opportunity to learn about different aspects of communications and get involved in a wide range of projects. You will have demonstratable knowledge or experience of working in communications.

Key responsibilities 

• Take an active role in the planning, creation and scheduling of engaging content for our social media, website and email newsletters 

• Create images and edit videos using programmes such as Canva

• Monitor and respond to enquiries via social and email inboxes

• Help keep our website up to date 

• Assist with planning and delivering awareness campaigns 

• Support media and press activity including updating press lists 

• Help collect and share stories from people with lived experience of migraine 

• Keep our database up to date assisting with the management of records

• Support with the creation of publications and other materials

• Work closely with teams including Fundraising to support activity across the organisation

• Track performance data including website and social media and prepare reports when required

• Provide administrative support to the Communications Team where needed 

Person Specification 

Essential 

• Excellent writing skills 

• Creative with an eye for design to create engaging content for diverse audiences and platforms, including social media, website and newsletters

• Experience of growing and improving a professional social media account

• Familiarity with digital communications including website content, social media and email creation

• Good attention to detail and organisational skills 

• A proactive, flexible attitude and willingness to learn 

• Interest in health, disability, or nonprofit communications 

• Able to manage a varied workload and meet deadlines

Desirable 

• Experience using a website CMS (e.g. WordPress) 

• Experience of adhering to brand guidelines

• Experience with basic video editing

• Familiarity with tools like Canva, Buffer/Hootsuite, Mailchimp or similar 

• Competency with working with a database

• Experience working with people with lived experience or patient communities 

If you wish to apply, please submit your current CV and cover letter by 5pm on Friday 23rd January. Interviews will be week commencing 2nd February. When writing your cover letter, please ensure that you provide specific examples to demonstrate your competencies, achievements and skills addressing the specific criteria set out. 

Chelsea or Sutton (with 1 day a week working from home)

About Us

The Royal Marsden Cancer Charity raises money to save the lives of people with cancer, everywhere. We ensure our nurses, doctors and research teams can provide the very best care and develop life-saving treatments, which are used across the UK and around the world. Join our ambitious and supportive Individual Giving Team and help us deliver our most ambitious fundraising strategy yet.

What You’ll Be Doing

As our Individual Giving Assistant – Supporter Retention & Development, you’ll play a vital role in supporting our fundraising campaigns and projects, helping to retain and maximise the lifetime value of our supporters. You’ll be one of the first points of contact for our donors, providing exceptional supporter care and ensuring every supporter feels valued. Your day-to-day will include:

• Responding to supporter enquiries by phone and email, ensuring all queries are handled efficiently and with care
• Thanking donors and personalising communications to build strong relationships
• Accurately recording and processing donations, including “in memory” gifts, and updating supporter records on our database
• Supporting the delivery of fundraising campaigns, including creating timing plans, checking data, and monitoring stock levels
• Managing invoices and supporting the team with administrative tasks
• Working with colleagues and volunteers to deliver the best possible supporter experience

What We’re Looking For

You’ll be an enthusiastic team player with:

• Excellent organisational skills and attention to detail
• Strong interpersonal and communication skills, both written and verbal
• The ability to prioritise, manage multiple tasks, and meet deadlines
• A proactive, flexible approach and willingness to support the team as needed
• Good working knowledge of Microsoft Office (experience with customer databases is desirable)
• Commitment to providing outstanding supporter care and working in a supporter-focused environment

Previous experience in customer or supporter service, office administration, or the charity sector is desirable but not essential – full training will be provided.

Why Join Us?

We’re a values-driven charity committed to saving lives by funding world-leading research, treatment, and care at The Royal Marsden. You’ll be part of a collaborative, ambitious, and kind team, with plenty of opportunities for learning and development.

What we offer:

• 27 days annual leave (rising with length of service), plus UK bank holidays
• Up to 6% employer pension contributions (increasing with service)
• Enhanced maternity and adoption pay
• Life insurance and employee assistance programme
• Flexible and hybrid working options (work from home one day a week)
• Access to subsidised staff restaurants, wellbeing initiatives, and more
• Bright, modern offices in Chelsea and Sutton, with excellent transport links

Inclusion Matters

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life.

If this sounds like the opportunity for you, we’d love to hear from you.

How to apply:
Please submit your application as soon as possible, as we may close the vacancy early if we receive a high volume of applications.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

You’ll ensure service enquiries are handled sensitively and efficiently, demonstrating excellent customer care skills via telephone, email and occasionally face to face. You’ll play a pivotal role in ensuring the smooth running of services includes Moving Forward courses, Living with Secondary Breast Cancer and Younger Women Together.

About you

You’re enthusiastic, proactive and committed to providing excellent customer service. An experienced administrator, you’ll be organised and methodical as well as possessing excellent working knowledge of IT systems, including working with databases.

Friendly and approachable, you’ll be able to quickly build effective connections with new people and have a sensitive approach and understanding of confidentiality appropriate for working with vulnerable people.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now recruitment team.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date 19 January 2026 9 am

Interview date week commencing 26 January 2026

We reserve the right to close this advert early subject to volume of applicants. Therefore, if you are interested, please submit your application as early as possible.

Curatorial Assistant

Permanent, Full-Time

£28,000 - £30,000 per annum

You will participate in an ambitious and inclusive permanent display and exhibitions programme, and will work closely with the Senior Curator, Senior Collections Manager and other colleagues deliver the strategy for care, access and engagement for the Collections. You will contribute to the efficient day-to-day running of the Collections Department, creating a sense of common purpose, with an openness to innovative thinking and awareness of best practice. You will participate in the strategy for Waddesdon and the RF as a whole and the representation of the Collections within it so that learning and skills are valued and the Collections Department is recognized as an exemplar of excellence. You will work with a wide range of other departments and require good people and communication skills.

Key responsibilities include:

• Become familiar with the whole collection and develop interests in particular subject areas. Those that would benefit from particular focus include (but are not limited to) paintings (specifically Dutch 17th century), textiles, photographs, books, prints and drawings, sculpture and contemporary art

• Undertake research and information gathering for projects and reports

• Support the delivery of exhibitions, projects and permanent displays

• Assist with planning of events, activities and visits by groups and individuals to the Department. Act as point of contact for these arrangements and liaise with relevant teams to deliver these activities

• Schedule and support meetings of the Collections Department and assist with the preparation of agendas

• Manage the distribution of incoming enquiries about the collections, passing on to relevant colleagues, taking action as appropriate and drafting some communications as required.  Keep track of progress on enquiries

• Support research and cataloguing campaigns and assist with inputting information onto the Collections Management system including tidying of information such as checking for duplicate records, checking for missing/inaccurate data)

You will be a great fit if:

You have a relevant Undergraduate degree, or equivalent experience and qualifiations, with a desire to expand your skills and working with varied 19th and 20th century collections. You are collaborative, engaged, and motivated, able to work both as a kay part in a small team and independently.

You enjoy variety but can show your attention to detail and dedication in infromation gathering and record keeping.

For the full job description, please see the attached. To apply for the role, please submit your covering letter and CV.

Are you an experienced project professional who wants to take a leading role in modernising and improving how we work across St Mungo’s?

We’re looking for an Assistant Head of Project Delivery and Assurance to join our Change and Transformation Team.

Reporting to the Head of Change and Transformation, you’ll lead on project delivery and assurance, driving a varied programme to modernise systems and processes at St Mungo’s, ultimately helping colleagues deliver the best possible service to people experiencing homelessness.

You’ll oversee a team of Project Managers, Business Analysts, and our PMO Lead, managing projects such as IT system replacements, data transformation initiatives, and operational improvements like relocating our central office. There’s a lot happening, and this role is key to ensuring projects are delivered on time, on budget, and achieve the benefits we need.

In this role you will:

• Coordinate projects across St Mungo’s, ensuring resources are in place and building a pipeline of change that meets business needs.
• Keep the Transformation Portfolio Management Committee informed, enabling scrutiny of performance, risks, and assurance to the Board.
• Develop robust project controls and artefacts for successful delivery.
• Build organisational project delivery capability to increase capacity for change.
• Ensure strong management of budgets, risks, issues, dependencies, and benefits at both project and portfolio level.

In this role you will be required to work flexibly for 2 days per week from our Central Office in London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

While our Central Office is currently based in Tower Hill, London we plan to relocate in the summer of 2026 to a new space in Farringdon, London.

About you

We are looking for an experienced project professional who can quickly take the lead and drive impact, building on the strong foundations we’ve set to professionalise project delivery.

You will be an excellent problem solver with strong communication and influencing skills, able to engage colleagues at all levels of the organisation.

You will bring proven experience in leading portfolios, programmes, or projects within a structured project control environment, using methodologies such as P3O, PRINCE2, or Agile.

Above all, you make things happen, have the ability to drive progress efficiently while building engagement and collaboration along the way, always ensuring outcomes are achieved and meet the needs of the organisation.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 26 January 2026

Interview and assessments on: 5 February 2026

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Lead quality and innovation in adoption – and make a lasting impact.

Position: Adoption Quality and Development Lead

Location: Based in Reading with hybrid working arrangements

Contract: Permanent role. Full time (37 hours per week) or part-time (4 days per week may be considered).

Salary range: Starting Salary Range from £49934 to £58256

About the role:

This is an exciting opportunity to join our team in a newly created position which is a reflection of our dedication to ensure the highest standards of quality and continuous improvement across our adoption services.

The Adoption Quality and Development Lead plays a key role in supporting the delivery of high-quality adoption and adoption support services. The post holder will lead on quality assurance activities, policy development, complaints investigations, and specific projects, ensuring compliance with regulatory standards and contributing to continuous improvement. They will be one of PACT’s agency decision makers. They will also manage projects such as the birth relatives project and support digital and training initiatives. The role requires collaboration across teams, liaison with external agencies, and occasional cover for Team Managers.

About you:

We are looking for a qualified and registered social worker with substantial post-qualification experience in adoption and children’s services, including quality assurance and inspection preparation. You will have excellent knowledge of adoption legislation and standards, strong analytical and organisational skills, and the ability to influence and advise at all levels.

This is a fantastic opportunity for someone who is passionate about driving quality and innovation in adoption services. You will have access to learning and professional development opportunities and the chance to make a real difference to the lives of children and families.

We realise that this may be a role that is unique to PACT. Other relevant roles you may have experience of could include: Team Manager; Adoption Team Manager; Adoption Practice Manager; Practice Manager; Adoption Service Manager; Service Manager; Quality Assurance Manager; Social Work Team Lead; Social Work Team Manager etc

About PACT:

PACT is a long-standing, established charity and has been building and strengthening families since 1911. We have a long history of providing adoption services and specialist adoption support for life. As an independent adoption charity, PACT has been rated outstanding by Ofsted three times in a row in 2014, 2017 and 2023.

PACT has a stable and committed workforce, with a passion to support families and a desire to deliver the highest quality services. Last year, PACT found loving and permanent homes for 84 children.

For further information, contact email and details on how to apply, please visit our website.

Closing date: Friday 23rd January 2026 (midday)
Interviews are planned for: Monday 9th February 2026

We look forward to hearing from you. Early application is encouraged. We will review applications received throughout the advertising period and may close the vacancy or interview earlier than stated.

Please do not submit your CV; only completed application forms will be accepted. No agencies please.

PACT is a supportive and respectful place where people are passionate about making a positive difference to the lives of women, children and families from many different backgrounds. We continuously look to progress the ways in which we create families and bring people together and encourage applications from people across all communities. We are committed to ensuring that our people and our services reflect the diversity of the communities we serve and applications from people from under-represented groups are particularly welcomed.

PACT is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Anyone joining our team is subject to PACT’s Safer Recruitment pre-appointment enquiries. These include the provision of documentation of the right to work in the UK, Disclosure Barring Service (DBS) check, overseas police check where applicable and references covering a minimum 5-year period. All opportunities are based in the UK

We know that 91% of people affected by a brain tumour, will have experienced a negative impact to their emotional well-being; often exacerbated by cognitive issues, personality changes, long term side effects and reduced prognosis. The Support Team at The Brain Tumour Charity are addressing this by offering free, professional counselling to the brain tumour community, ensuring that when needed, those diagnosed and their loved ones, always have somewhere to turn.

As a Counselling Service Assistant for this service, you will support with the day-to-day operations of the service. You will help to deliver each element of the service, from referrals and assessments, right through to feedback requests and discharging clients.

WHO WE'RE LOOKING FOR:

We are looking for a professional and empathetic person, who has experience of working in a busy admin role. The ideal candidate would also have a good understanding of counselling and would be able to confidently explain this to prospective clients. We are looking for someone with excellent IT and telephone skills and the ability to learn and use various databases is essential.

KEY ACCOUNTABILITIES:

• Day to day delivery of all service operations, mainly answering phone calls, responding to emails and managing a busy diary.

• Supporting a team of volunteer assessors to ensure they receive the help and guidance they need to deliver their role.

• Giving clients in the service a positive, empathetic and professional experience, where they feel well supported.

• Requesting feedback from clients about their experience within the service

• Maintenance of appropriate and accurate records on our service system and CRM database, as required to evidence the impact and reach of our support services

• Work to promote the service across all areas of charity and within the wider community

• Assist with the covering of the Charity’s Support Line where required

• Committed to observing confidentiality, in line with the service and organisational policy

• Contribution to safeguarding and promotion of the welfare of clients, in line with organisational policy

About MediCinema

MediCinema is a UK-registered charity dedicated to providing cinema experiences inside hospitals to support the emotional, physical and mental health of NHS patients, their families, and carers. For 25 years, we have brought the power of cinema to hospitals, and in recognition of our impact, MediCinema was honoured with BAFTA’s Outstanding British Contribution to Cinema Award at the 2025 EE BAFTA Film Awards.

We build and run fully accessible cinemas within hospitals, screening the latest films at no cost to patients or the NHS. Our services help reduce isolation, stress, and anxiety, enhancing emotional and mental wellbeing while fostering resilience. We support patients of all ages, including dedicated paediatric screenings at several sites.

We have an ambitious goal to establish a MediCinema in every NHS region across the UK, and rely on long-term partnerships with NHS Trusts, Hospital Charities and the corporate sector to sustain and expand our services.

The Role

Reporting to the CEO, this new senior leadership role is central to ensuring MediCinema’s financial sustainability, operational excellence, and people-centred culture. The Director will lead the charity’s finance, HR, and business operational functions, ensuring robust systems, compliance, and strategic alignment with our mission.

This is a hands-on role for a values-driven leader who thrives in a collaborative, purpose-led environment and is passionate about improving patient experiences through innovative service delivery.

This role will be managing external HR and IT consultants and supported by a part time (1 day per week) assistant.

Key Responsibilities

Leadership and Strategy

· Participate in strategic and business planning processes, supporting the CEO and trustees to develop the strategic plan

· Serve as a key member of the Senior Management Team (SMT) contributing to the strategic direction and day to day management of the organisation.

Finance

· Lead the finance function, overseeing budgeting, forecasting, management accounts, and statutory reporting.

· Ensure robust financial controls and compliance with regulatory requirements.

· Manage cashflow, reserves, and risk, supporting strategic financial planning.

· Lead on financial reporting to the Board and relevant committees.

· Oversee payroll, pensions, and financial administration.

· Managing the annual audit process and liaising with auditors

· Liaising with tax specialists on VAT, corporation tax and other matters as required.

· Liaising with the Treasurer on all key financial matters on a quarterly basis

Business Operations

· Ensure efficient delivery of office services and a safe, well-maintained working environment.

· Lead on the IT systems and digital strategy ensuring platforms are secure and support business needs

· Work with the external IT consultant to maintain and evolve the infrastructure, systems and processes in place to align with business needs and industry regulation

· Keep abreast of changes and updates to Data Protection legislation and ensure that staff receive regular training on Data Protection and Cyber security

· Manage contracts, suppliers, and internal processes to ensure value and efficiency.

· Support the commissioning of new MediCinema sites, including project planning and stakeholder engagement.

· Lead on the annual insurance renewal process

HR and People Development

· Lead on strategic workforce planning, recruitment, onboarding, and talent retention.

· Embed inclusive HR policies and practices aligned with MediCinema’s values.

· Provide support and evolve processes to strengthen employee relations, performance management, and wellbeing.

· Support line managers in developing high-performing, motivated teams.

· Ensure compliance with employment law and HR best practice.

· Work with the external HR consultant on HR admin,including due diligence, onboarding and recruitment.

Governance and Compliance

· Maintain up-to-date policies and procedures across finance, HR, and operations.

· Ensure compliance with legal, regulatory, and safeguarding requirements.

· Support the CEO and Board with governance processes, reporting, and policy development.

The Person

Experience and Background

We are seeking a strategic leader with experience across finance, operations, and HR — ideally within the UK charity or public health sector. You may have worked in healthcare, education, or social impact organisations, and bring a strong understanding of compliance, governance, and people leadership. Candidates with a relevant background in SMEs may be considered, but will need to demonstrate a commitment to quickly developing the specialist knowledge required by charity regulations and an aptitude for operating within the third sector.

You will be comfortable working in a hands-on, collaborative environment, with a deep respect for MediCinema’s mission and values.

Skills and Qualifications

· Professional accounting qualification (ACA, ACCA, CIMA or AAT)

· Strong understanding of HR, IT, risk management, and governance in small teams

· Proven experience managing budgets, audits, and accounts (Quickbooks experience ideal)

· Excellent project management and strategic planning skills

· Strong interpersonal skills and the ability to lead and mentor others

· A proactive, organised, and solutions-focused approach

How to Apply

Please send your CV and a covering letter telling us about your suitability for this role, why it appeals to you and what makes you a strong candidate (no longer than one side of A4). Please note applications will be anonymised.

Closing date for applications: Midday, Friday 30th January 2026 with a view to holding first round interviews in mid February.

We are an equal opportunities employer and an accredited Living Wage Foundation employer.

Job Title: Assistant Shop Manager 

Reporting To: Old Swan Shop Manager 

Salary: £25,570 - £27,401 

Hours: 37.5 hours per week 

Location: Old Swan, Liverpool 

About us: 

 
Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children’s Hospital a truly world-class, patient-friendly hospital for the 450,000 patients and families we care for every year. 

The charity supports a wide range of life-enhancing projects that improve the experience of our amazing young patients. This includes funding specialist medical equipment to ensure our skilled surgeons and clinical teams have access to the most cutting-edge technology and investing in hi-tech distraction equipment proven to reduce pain and anxiety for children during their hospital stay. We also support innovative programmes such as ward musicians, our on-site magician, and dedicated play specialists on every ward. 

In addition, our charity retail operation plays a key role in raising funds and engaging our community. With a presence on-site at the hospital and across local areas, our retail outlets offer a variety of high-quality donated and new goods. Every purchase helps us continue to deliver exceptional care and fund critical projects, while also providing volunteering and community engagement opportunities that extend the impact of our mission beyond the hospital walls. 

About the role: 

We are looking for a passionate, ambitious Assistant Charity Shop Manager to join our successful team to help manage our charity shop in Old Swan. 

The Assistant Shop Manager will be an integral part of the wider Charity team.

Main Duties/Tasks: 

You will play a vital role in supporting the Shop Manager to lead, motivate, and develop a team of dedicated employees and volunteers, fostering strong community engagement and maximising the shop’s impact. This includes encouraging and harnessing the gifts of time from volunteers, goods from donors, and income from customers. As a visible and active ambassador for Alder Hey Children’s Charity on the high street, you will ensure the shop reflects the Charity’s values and purpose in all that it does. You will also support van collections and deliveries, helping to ensure the smooth and efficient transport of donated goods, while representing the Charity with enthusiasm and professionalism. 

Income generation: 

• Work with the Shop Manager to maximise sales and profits ensuring weekly targets are met. 

• Support the team to maximise income from Gift Aid on donated products. 

• Support the team to maximise income via our online platforms. 

• Support the team with arranging van deliveries/collections daily.

• Work with the wider Charity team to promote and support fundraising activities and events. 

• Explore ways to maximise sales via events, donation drives, pop-up shops etc. 

• Cash up the till at the end of shift and ensure banking documents are completed. Investigate any discrepancies and report them to the Manager. 

• Support with ensuring the money is ready and accessible for cash collection.

• Open and close the shop at the appropriate times.

Volunteers: 

• Support and management of a team of volunteers. 

• Utilise volunteer skill sets and motivate them to deliver great customer service and perform tasks in-line with charity standards. 

• Maximise the shop’s opening hours and ensure the shop is open and managed by the shop team in the absence of the Shop Manager. 

• Help to provide and support ongoing training and development for volunteers. 

• Work and treat employees, volunteers and stakeholders in accordance with the Charity’s values. 

• Health & Safety (in conjunction with Shop Manager) 

• Ensure the shop adheres to Retail Health and Safety regulations. 

• Implement good Health and Safety practices to help protect employees, volunteers, and customers. 

• Help to ensure employees and volunteers are trained in manual handling. 

• Help maintain the cleanliness of the shop and behind the scenes areas.

• Stock Control (in conjunction with Shop Manager) 

• Ensure continuous, sufficient levels of high-quality stock. 

• Be responsible for deliveries and stock controls. 

• Ensure stock is appropriate to the business and priced accordingly. 

• Maintain a rigorous process of stock rotation, ensuring rotation within expiry dates. 

• Ensure visual merchandising is a high priority, with products featured prominently in window displays. 

Customer Service: 

• Be professional, patient and have a ‘people-first’ approach to customer services. 

• Be committed to the principles of equality, diversity, and collaborative working. 

• Set high standards of cleanliness, display and merchandising. 

• Establish quality standards, consumer safety and ensuring continuity. 

• Play a key role in enabling the shop to represent the Charity’s values.

Other Duties: 

• Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation. 

• Any other reasonable duties as required by your line manager. 

The Charity retail team are currently conducting a four-day working week trial, due to end on 30 June 2026. This means that, for example, staff previously working 37.5 hours a week are now working 30 hours a week to enable a four-day working week. The trial is monitoring the benefits of a four-day working week against productivity. We are confident that by embracing a more flexible and balanced approach to work, we can continue to create a thriving and fulfilling work environment while driving growth and success for our charity. A decision will be made before the 30 June 2026 to agree the next steps, based on an assessment of the trial period; the four-day working week trial may be ended, extended or adopted permanently. 

Our Values 

Here at Alder Hey Children’s Charity, our values guide the way in which we work. By being courageous, working together, being passionate about our work, and making sure that we are creative in what we do, helps us to deliver the support necessary so that our hospital can continue to deliver the very best care for our young patients and their families. Our values are:

Courage: we try new things and take risks to innovate and drive forward new ideas. We have the courage to speak up and take a stance. We are accountable, responsive and responsible. We are unstoppable.

Together: we work together as one team, sharing our knowledge and learning. We work in partnership with patients, families, supporters and colleagues. We are respectful, celebrate diversity and empower each other to achieve our aims.

Passion: we are passionate about what we do and why we do it.  We work together to share and grow. We inspire others.

Magic: we are fun, creative and child led. We create special moments, provide little extras and go further for our brave young patients.

How to apply 

You can apply by clicking the link below. Applications must include your CV and a covering letter which answers the following questions: 

• How do you meet the person specification? If you don’t exactly meet all of the role requirements but have transferable skills please do consider applying and provide details as part of your answer.

• Why do you want to work for Alder Hey? 

Additional information is included within the Job Description and Person Specification. If you have any questions about the role please contact the People Team.

Closing date: Monday 19th January 2026 

Interview date (to be held at Alder Hey Children’s Charity Shop – Old Swan): Tuesday 27th January 2026

Alder Hey Children’s Charity will make every endeavour to make any reasonable adjustments for applicants who require assistance in carrying out their duties due to a disability. Alder Hey Children’s Charity is committed to equal opportunities and positively welcomes applications from all sections of the community. Alder Hey Children’s Charity is committed to safeguarding children and vulnerable adults. The post holder may be required to complete an enhanced DBS disclosure check.

We are looking for friendly, warm and enthusiastic Café Assistants to join our dedicated team at Galanos House Community Hub Café, set within our Care Home in Southam, Warwickshire. You’ll help create a welcoming environment for customers, visitors as well as care home residents and their families. Prepare quality food and beverages, maintaining high standards of cleanliness, and offer excellent service.

We have full-time (35 hours) and part-time shifts available with some evening and weekend work.

Pay: £12.50 to £12.69 per hour.

Please note that we are currently only able to consider applications from candidates who have the legal right to work in the UK. We are unable to sponsor visas. This role is on-site therefore you will need live within commutable distance of the care home.

Key responsibilities of the role:

- Deliver excellent customer service, including taking orders promptly, ensure tables, café areas and meeting rooms are clean, well-presented and fully stocked.
- Replenish displays, manage queues, assist with booking and delivery of food to customers.
- Maintain high standards of food hygiene and safety. Ensure all tables are clean and ready for customers.
- Assist with deliveries, stock rotation, stock takes and ensure safe usage of equipment.
- Be responsible for security of products and cash, operate the till and take payments accurately.

An enhanced DBS check will be required for this role.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Employee benefits include:

- 22 days’ paid holiday plus bank holidays (pro rata), with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%, subject to eligibility
- Additional rates for nights, bank holidays and overtime
- Flexible hours to suit your needs
- Affordable and quality meals at reduced cost
- Free on-site parking
- Free enhanced DBS check
- Uniform provided at no cost
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Exclusive retailer discounts on popular brands
- Range of courses delivered by learning specialists to support your development goals and objectives

Galanos House is one of six care homes, situated on the edge of Southam, a small market town in the heart of the Warwickshire countryside. Our care home has a CQC Outstanding rating.  A place where ex-servicemen and women and their spouses can feel completely at home, providing care for those who have served in the Armed Forces and their dependants. We offer Nursing Care, Residential Care, and support for people living with dementia. Adjacent to the main building is the Galanos community hub, which boasts a beautiful light and spacious café and a number of multipurpose spaces which host groups, activities & events As part of our award-winning team, you will receive full support with training and personal development.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

JOB TITLE: Lead Youth Services Worker (Northern Ireland)

RESPONSIBLE TO: Director, Northern Ireland

HOURS OF WORK: 25 hours a week (flexible with some evenings)

LOCATION: Office based, with travel across Northern Ireland.

DURATION: Fixed Term – 5 Years 

SALARY / GRADE: Grade 5 (£30,738 - £33,921 FTE)

KEY WORKING RELATIONSHIPS

•Adopted Young People in Northern Ireland

•  Director Northern Ireland & Northern Ireland staff

•  Wider AUK youth staff

 •Representative staff from educational establishments.

PURPOSE OF THE ROLE

To develop, implement and evaluate the Banter Project youth service in partnership with adopted young people in Northern Ireland.  These young people range in age from 14-25 years and live throughout Northern Ireland.  The role will primarily work with the project participants, but has additional relationships with community organisations, educational establishments and employers to ensure that all project goals and outcomes are efficiently and effectively met.

MAIN DUTIES AND RESPONSIBILITIES

• To lead the development and delivery of all elements of the Banter Project adopted young people’s service within Northern Ireland in a fun, interactive, interesting and an ability appropriate manner.

• To support the project participants to play an active role in the design and implementation of a programme of monthly activities for adopted young people. Sustaining and developing a monthly social hub, supporting the development of basic life-skills, and preparation for opportunities in further education, training, employment.

• To support a Youth Advisory Group (YAG) in its role to enable adopted young people to steer the Banter Project while developing skills which promote independence, personal development, social and life skills, leadership, and community involvement.

• To organise and supervise the work of the Youth Services Support Worker to deliver the Banter Project. 

• To provide opportunities to connect with, and signpost to, relevant services, particularly those who work with care experienced young people.

• To develop and implement robust monitoring and evaluation to review individual goals, track progress and impact, via data and analysis of outcomes to assess effectiveness and areas for improvement.

• To record service activity using the electronic data management systems to collate in preparation for reporting and learning opportunities.

• To gather output and outcome data from the Banter Project service in accordance with the quality assurance systems within AUK. 

• Work with other staff members to deliver a high-quality project for our adopted young people and their adoptive parents.  Work as part of a team to contribute to a positive work environment and shared goals. 

• To attend internal and external training/meetings as appropriate, to remain connected with broader adoption issues, relevant policies, working practices, and network with other youth work providers in Northern Ireland.

• To engage in supervision and professional development.

Animal welfare is in crisis. Could you help us build partnerships to tackle the problem, and rally support throughout the community?

If you have a customer-focused mindset, experience of managing events, and a knack for building relationships, we have an opportunity to join our passionate and driven Fundraising team.

The pandemic pet boom, poor breeding practices and the rising cost of living mean that rehoming centres, like Bath Cats and Dogs Home, are contending with unprecedented numbers of animals with complex medical and behavioural problems. Now, more than ever, we need the support of the community around us to ensure that every cat and dog has the opportunity to enjoy a healthy life and a happy home.

The Fundraising and Partnerships Assistant will support the Corporate Partnerships Manager and the wider Fundraising Team to deliver and develop our engaging programme of events, and exceptional supporter care and stewardship.

In return, you’ll play a key role in a passionate and driven team. You’ll work across the charity and immerse yourself in the world of animal welfare, in order to provide a first-class experience for our supporters.

We commit to being kind, inspirational, dedicated, open and honest, and expert. If our values match your own, and you are inspired by the work that we do, then we’d love to hear from you.

Key responsibilities

•  Provide excellent customer care to supporters, community groups, team, and volunteers.
•  Plan logistics, and delivery of events like the Bath Half Marathon.
•  Build strong relationships across the charity to deliver events and respond to queries.
•  Deliver engaging communications to enhance supporter experience.
•  Co-ordinate and deliver tours of the BCDH, including animal care demonstrations.
•  Support our incredible Volunteer Community Fundraising groups to meet income targets.
•  Manage income processing, coding and reconciliation of donations.
•  Ensure supporter data is securely managed in line with GDPR.

Are you a confident and experienced leader, with a heart for social justice and passionate about positively transforming society?

Then this could be the role for you. Join us as our next Lead Coach, and use your leadership and interpersonal skills to deliver the Spear Programme in Leeds.

You’ll be working with Bridge Community Church to manage the delivery of our award-winning Spear Programme. Over the last 20+ years, Spear has equipped more than 11,000 young people across the UK with the work-ready skills and mindset they need to succeed in employment, no matter the barriers they face. 

We believe each young person has huge potential. If you do too, and you have the skills and heart to see their lives transformed – join us.

The important stuff 

Location: Leeds, office-based

Salary: from £26,000

Contract: Full-Time, Permanent

Hours: Monday - Friday, 9.30am - 5.30pm with some out-of-hours work needed for events such as our Spear Celebrations

Closing date: We are interviewing on a rolling basis and might close the application early if we find the right candidate

Application pack: Have a look at our application pack for more information about the role and Spear

In this role, you’ll be responsible for:

The Lead Coach is primarily responsible for overseeing the training room and group sessions with young people. You will help shape the training environment and will confidently adapt and deliver materials and sessions to work within the group’s development towards work readiness.

Delivery of Spear Programme - Group and 1:1 coaching [60%]

• Preparing and coaching Spear Foundation sessions and 1-1s, ensuring that young people are engaged, retained and work-ready by the end of this initial phase of the programme.
• Building relationships with young people on the programme and managing culture and attitudes in the training room.
• Adapting the Spear coaching material according to the needs of the Trainees and managing behaviour effectively.

Delivery of Spear Career [20%]

• Delivering weekly Spear Career sessions (including running workshops with past Trainees), maintaining records and reporting on statistics, and creatively developing ongoing relationships with Spear Trainees.

Training the Assistant Coach [10%]

• Contributing towards the training and developing of the Assistant Coach by modelling excellent coaching and giving regular feedback.

Trainee recruitment [10%]

• Developing relationships with Job Centres and local referral agencies to ensure that the maximum number of Spear Trainees are enrolled on each programme. This involves liaising with referral agencies, active face-to-face recruitment and monitoring recruitment statistics.

Continuous professional development

• Continually engaging in professional development, including being part of our wider coaching programmes and supporting the Programme Managers with overall team training and development.

Active participation in and support for church team and mission

• Engage with Sunday services, and establish a strong personal presence, including speaking at church/events if required, contributing to prayer meetings, and demonstrating spiritual leadership as per Spear's Christian ethos and the mission of the church.

Personal qualities we're looking for:

• An active Christian, passionate about personally representing the values and beliefs of Spear and Bridge Community Church
• You have demonstrable experience as a coach, or a background in youth work or teaching, and are keen to develop these skills further
• You have a heart for young people and releasing their potential, no matter what challenging circumstances they are facing
• Effective interpersonal skills and high emotional intelligence with a sense of humour and fun
• You are great at building relationships, with solid communication skills
• Good administrative and organisational skills, working well under pressure with the ability to prioritise workload

You can expect:

• Excellent benefits including Vitality Health Insurance, access to Cycle to Work scheme, and enhanced parental leave, dependants leave, and sick leave policies with income protection
• A genuine commitment to upskilling you through impressive training opportunities:
  • Support and funding to complete your professional coaching accreditation once you have completed enough coaching hours
  • Progression opportunities through professional development 1-1s
  • Equipping you to have autonomy in your role, through a culture of ‘high challenge, high support’
• A fun, supportive culture where you are encouraged to bring your authentic self to work
• A worshipping community, where you can pray and worship with your colleagues
• Autumn staff conference day, plus a Christmas retreat

A couple of things toote:

• This role requires occasional evening work, for our termly Spear Celebrations (where we celebrate our trainees as they complete the initial six weeks of the programme)
• In the event of a job offer, a DBS check will be requested

Programme and Grants Assistant

Do you have experience supporting events or community convening’s, either in a paid role or through volunteering?

We are looking for a Programme and Grants Assistant to join the team in this hybrid working part-time role.

You do not need to have worked in grant-making before, but an interest in learning about grant funding and programme delivery is important. 

Position: Programme and Grants Assistant

Salary: £42,508 pro rata

Location: Hybrid, London (with flexibility to attend events in locations across the UK)

Hours: Part time 3 days per week, with the option to explore a full-time role

Contract: Permanent

Benefits: Generous pension scheme with a 12% employer contribution, life assurance, income protection, private health and dental cover, annual health checks, employee assistance support and a strong focus on work life balance.

Closing date: 9:00am, 26th Jan 2026

First stage interview (online) - 11th / 13th February

Second stage interview (in person at the office in Victoria) - 23rd / 24th February

About the Role

We are seeking a Programme and Grants Assistant to support our work with partners, communities and projects focused on fair and sustainable ways of living and positive environmental and cultural change.

This is a varied and hands-on role, supporting events, early-stage project development and grant-making activity through research, coordination and programme administration. You will play an important part in helping people come together, developing ideas into fundable projects, and ensuring our programmes and grants run smoothly.

What you will do: 

• Support the planning and delivery of partner events, workshops and community convenings, including logistics, communications and on-the-day coordination
• Help welcome and engage participants, creating a friendly and inclusive environment
• Carry out research to support early-stage project and programme development
• Assist with grant-making processes, including due diligence, administration, record-keeping and monitoring
• Coordinate information between partners, grant applicants and internal colleagues
• Maintain accurate records, schedules and documentation across programmes
• Manage a delegated small grants portfolio including assessment, recognition and award
• Undertake research and present insights to inform grant strategy and priorities
• Draft clear and concise papers and proposals for Trustee meetings
• Manage website updates and grants and contact databases , and use digital tools to visualise ecosystems of organisations and initiatives

About You

We are looking for someone who:

• Has experience supporting events or community convenings, either in a paid role or through volunteering
• Enjoys working with people and has the confidence and warmth to welcome and engage diverse groups
• Is highly organised, reliable and comfortable managing multiple tasks and deadlines
• Has a genuine interest in fair and sustainable ways of living and environmental and cultural or societal change
• Brings curiosity, initiative and a collaborative approach to their work
• Has good research and analytical skills, able to summarise and present information clearly for a range of audiences including partners, trustee and in public facing contexts
• Has strong IT skills and experience in a range of different digital tools

About the Organisation

The Trust’s work focuses on systems change for more equitable and ecologically viable futures. We take a cultural approach, paying attention to the underlying assumptions, values, and ways of organising life that shape how societies function. The Trust supports grant-making and early-stage experimentation in ideas and practices that challenge inherited assumptions and explore alternative ways of organising our systems and relationships.

The Trust also works with the Aurora Trust and Mark Leonard Trust on the Climate Change Collaboration; and seeks to improve the effectiveness of literacy teaching in primary and secondary education for children with learning difficulties, including dyslexia.

The Trust is at an exciting stage in its evolution and is looking for a new team member to support our new and emerging ways of working.

Use of AI in applications

Applications are reviewed by people, not systems. While AI tools may be used in a supportive way, applicants are encouraged to present their skills, experience and values authentically and in their own voice.

Other roles you may have experience of could include Events Organiser, Events Coordinator, Events Marketing, Events Administrator, Events Administration, Programme Assistant, Grants Assistant, Programme and Grants Assistant, Events Assistant.