Service Delivery Assistant Jobs in Holborn, Greater London
Battersea is seeking a Content Marketing Manager to join our Marketing & Communications Department.
Battersea’s Marketing & Communications Department is responsible for communicating the breadth of the organisation’s work in an engaging and memorable way. Though our award-winning campaigns, we use our influence to affect change for dogs and cats within and beyond our gates; building Battersea’s reputation on a national and international scale. Our work involves everything from innovative integrated advertising campaigns to rehome our animals, to supporting other departments with their strategic objectives. We also manage Battersea’s online communities, offer brand guidance, deliver innovative digital activity, and manage internal communications, ensuring that staff and volunteers stay informed and engaged. The department’s ultimate goal is to raise awareness of Battersea’s work, so we can be here for more dogs and cats.
The Content Marketing Manager will be responsible for managing the Content Team within the Marketing & Communications Department, overseeing delivery of the content framework, using evaluation and measurement to enable strategic and creative development so Battersea’s content output achieves brand, marketing and organisational objectives.
Overall objectives of this role:
• Oversee strategic delivery against the content framework, supporting the team in effective implementation and measurement
• Lead the team in developing and delivering best in class creative storytelling content that is strategically aligned, maximised, and continually evaluated.
• Work with stakeholders across the organisation to effectively prioritise and shape briefs coming into the team.
• Work collaboratively across the Marketing & Communications department and other departments and support the team in doing the same including via supporting working structures and tools.
More about Battersea:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for them.
All the knowledge we gather in our centres helps us to improve the lives of the animals we’ll never meet, through our work with other rescue organisations and charities. We also help people make informed choices when getting a pet, we provide training and welfare advice, and we campaign for changes in the law when we see that dogs and cats or their owners deserve better.
Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
What we can offer you:
We offer our employees a wide range of benefits to reward them for the value that they bring to Battersea, to support them in their work, to help improve their health and wellbeing, and maintain a healthy work-life balance. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
- Discounted gym memberships and cycle to work schemes
- Life insurance
- Support for your professional and career development, including access to digital and in-person training programmes, a wide range of tools and resources, leadership and management training, mentoring and much more.
Our hybrid working policy:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to maintain the benefits of home working, while allowing for collaboration and maintaining a connection to our cause. In addition to this, our offices are in a great location within London, have modern facilities, offer great employee socialising spaces and a discounted café. Best of all, coming on site offers you the opportunity to meet our lovely rescues with lunchtime cat socialising and the occasional office dog!
Equality, diversity and inclusion at Battersea:
At Battersea, we are committed to providing equality of opportunity, and developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives and contributions, we know we can provide the best expert care for every dog and cat who needs us. We particularly welcome applications from people with disabilities and from members of minority ethnic communities, who we know are currently under-represented at Battersea.
As a Disability Confident Committed employer, we're happy to discuss any support or personalisation you may need during your application and/or interview process as part of our workplace adjustments.
Closing date: 6th May 2024
Interview date(s): w/c 6th May 2024 & w/c 13th May 2024
If you think you’re a good fit for the role, and you’re passionate about dogs, cats and our work, then we’d like to hear from you.
For full details, please download our recruitment pack.
All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.
The client requests no contact from agencies or media sales.
You will provide support to our Cost-of-Living Crisis Clinic Consultant to co-ordinate the efficient service delivery of our busy Cost-of-Living Crisis Clinics, used by clients who need assistance to make successful applications for: welfare benefits; social housing; lower utility and broadband tariffs; and crisis and general grants. You will work with a wide range of people internally and externally, providing support and supervision to volunteer advisers and helping clients.
You will be a confident communicator who will have the right blend and balance of strong administration skills with excellent interpersonal and customer-facing skills and legal knowledge, working for a charity supporting and enhancing the lives of people in the local community.
This role is central to Westway Trust’s commitment to deliver activities and events to the benefit of the North Kensington community. You will also work from and help to co-ordinate the delivery of our Cost-of-Living Crisis Clinic at our outreach site, St Luke’s Community Centre, EC1V.
Key responsibilities of the role include but not limited to:
General Duties
- Being the initial point of contact; receiving calls and emails from clients and referring agencies, , and booking client appointments in an efficient and timely manner
- Setting up and clearing away after Cost-of-Living Crisis Clinic sessions, (currently, Tuesdays, at St Luke’s Community Centre, 90 Central Street, Islington, EC1, and Wednesdays at Westway Trust, 1 Thorpe Close, Ladbroke Grove, W10). Sessions start at 9.00am and finish around 1.00pm
- Meeting, greeting and orienting (showing where the facilities are and H&S guidance) clients and volunteers
- Triaging clients on to our database and referring clients who are out of scope to other relevant organisations
- Assisting clients to complete online and paper forms both face-to-face and remotely
- Liaising in a positive manner with our stakeholders, eg. clients, other teams within Westway Trust, our funder, a City Law firm, and our hosts, Westway Trust and St Luke’s Community Centre
- Responsibility for monitoring our work, completing simple reports, writing case studies, making sure volunteers complete their data entry after advising clients, and running case management statistics using AdvicePro, our case management system) (training on AdvicePro will be provided)
- Recruiting, inducting, training and supervising volunteers both corporate (from the City) and lay (students and local residents)
- Casework; writing up case notes about clients helped
- Attending relevant meetings and training and keeping resources up-to-date
- General administration including: photocopying, scanning and record keeping, and coordinating the general day-to-day activities of the Cost-of-Living Crisis Clinics
- Effectively contributing to make our Cost-of-Living Crisis Clinics high performing in line with the values of Westway Trust
Appeals & Representation Duties
Responsibility for our legal appeals representation service, including:
- Triaging clients, including reading appellant’s hearing bundles to assess the merits of their case
- Case management of appellants’' appeal cases, (ie, smooth management of appellants' cases from inception to post-hearing)
- Attending hearings
- Guiding and case managing lawyers/law students on applications for leave to appeal/set aside to the Upper Tribunal/Judiciary, (from the Lower Tribunal). Full training will be given
Qualifications: You will have or be working towards a law degree or equivalent.
Knowledge and Experience:
- A good understanding of the law in any jurisdiction
- Experience of providing an efficient, customer focused service, with a personable and collaborative approach and ability to provide, develop and maintaining friendly positive relationships with customers, staff, volunteers and other stakeholders
- Good time management and organisational skills
- Excellent administrative skills
- High level of IT skills. Experience of using Microsoft Word, Excel and PowerPoint and database software (we use AdvicePro)
Personal Skills:
- Good people management/awareness skills
- Good communication and presentation skills, orally and in writing.
- Ability to work independently and on own initiative with minimum supervision
- Ability to work as part of a team in a multi-cultural and diverse environment
- An inquisitive mind and good problem solver
- Interest in civil law
- Good memory and research skills
- Demonstrable understanding and commitment to equality, diversity and inclusion
Connections to/understanding of North Kensington or the surrounding area is highly desirable
We exist to work together with the local community to enable North Kensington to thrive.
The client requests no contact from agencies or media sales.
King’s College London offers an intellectually stimulating environment, where staff are dedicated to the advancement of knowledge and learning in the service of society. We are a multi-faculty institution, providing high-quality research, education and innovation across the social sciences, humanities, health, law, dentistry, and sciences. As a member of the Russell Group, we are committed to maintaining the highest standards in research and education.
The Finance, Procurement, Strategic Planning and Analytics directorate, led by the Chief Financial Officer / VP (Finance), comprises c.150 roles located across our campuses in central London. The Finance department of c.100 roles provides various accounting, assurance, advisory, decision support and financial processing functions for the whole university.
The Director of Finance Business Partnering (Operations) is a critical role within the Financial Strategy, Planning & Performance division that will lead, develop and deliver high quality finance business partnering and decision support to all the central services of the university, including providing financial planning, reporting and insight across revenue and capital funded activity.
You will support the senior Director of the Financial Strategy, Planning & Performance function in development and improvement projects. Examples include the development of a professional competencies framework to support career progression and performance at all levels, supported by learning and development opportunities, improving key processes, resource allocation and financial planning methodologies, and reporting on financial performance.
As part of the function’s senior management team, this role will lead a team of finance business partners who will provide outstanding partnering services to our central services including large functions such as Estates and Facilities, IT, Students & Education, Research Management and on other crucial ‘head office’ activities. Working closely with the corporate reporting team on the provision of management accounts, you will lead on financial performance support in-year and across our three-year financial planning framework. You will also undertake and provide professional support to your team on business partnering skills, financial modelling, business case development and financial appraisals. You will play a wider role as a senior member of the finance leadership team on cross-college initiatives and be asked to deputise for the senior Director of the division or their peers.
It is an exciting time to join the university as we are making a step change in our support and advice, particularly to directorate heads and our Senior Vice Principal (Operations), and onwards through the leadership roles across the central service directorates where financial and operational decisions are made.
This is a full time post (36 Hours per week), and you will be offered an indefinite contract. We work in a hybrid way and there is an expectation of being able to work at least three days a week in our offices to help facilitate a collaborative working culture.
To be successful in this role, we are looking for candidates to have the following skills and experience:
Essential criteria
1. Professional Accountancy Qualification
2. Highly resilient with the ability to run multiple objectives, large senior teams and complex political processes concurrently
3. Exceptional understanding of running and leading financial planning, monitoring, forecasting and business partnering in a complex and large organisation
4. Exceptional leadership skills and a service approach in your professional work
5. Ability to operate and deliver change and improvements in a complex organisational environment
6. Exceptional business case financial appraisal and modelling skills
7. Ability to communicate clearly and effectively in the written word and in person in a variety of formats including committee presentations and policy documentation
8. Numerate and IT literate with the ability to use the standard suite of office software together with excellent knowledge of one or more corporate finance/ERP and reporting systems
9. Significant recent experience of leading business partnering, financial support and advice functions and services
10. Experience of designing, delivering and improving capital planning and reporting processes
11. Leading teams to achieve complex and competing objectives over a variety of time horizons in partnership with other technical leads and partnered areas.
12. Ability to build and manage internal and external relationships
13. Self-management and ability to work independently to meet deadlines
14. Attention to detail and working to a high-level of accuracy
Desirable criteria
1. Degree level qualification
2. Leadership of technical / professional staff who manage their own work and activities
3. Experience of having worked in or with the university sector
We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.
We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's. We have a strong equality, diversity and inclusion agenda and would expect the post holder to demonstrate these values.
We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. The deadline for applications is Sunday 19th May 2024. If you would like to discuss the role, please get in touch with Bryony Thomas via the Allen Lane agency website.
Shortlisting will complete late May and may include an initial conversation with Allen Lane, our recruitment partner for this role. First stage interviews with King’s College London are planned for early June.
We are not able to offer sponsorship for candidates for this role who do not currently possess the right to work in the UK.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Role Overview
As a Lead Literacy Workshop Facilitator, you will deliver dynamic literacy workshops to children and young people in East London schools. Working closely with our communities and delivery lead, you'll create a supportive learning environment and tailor workshops to meet the unique needs of participants.
About us
Established in 2013, the United Kingdom and Europe World Literacy Foundation have been dedicated to building strong communities through literacy and education. In 2018, UK Reads was introduced to provide literacy support through distributing books and resources nationwide while delivering author-led workshops to children to inspire the next generation of readers who lacked resources and opportunities to develop and excel. Additionally, UK Reads works to facilitate a global pen pal project, inspiring young writers and offering them a platform to connect, fostering cultural awareness and enhancing writing skills.
About the Project
UK Reads: Literacy Impact East London specifically focus on children and young people aged 11-18 years. The project is designed to reach young people from diverse, low-income backgrounds and ethnic minorities. We have observed that approximately 85% of our beneficiaries come from low-income families, 10% of our users are students with Special Educational Needs and Disabilities (SEND), reflecting the diverse range of learners we aim to support. Additionally, 45% of our beneficiaries come from Black minority communities, highlighting the importance of promoting inclusivity and addressing potential disparities in literacy outcomes.
We acknowledge that low literacy rates often vary through boroughs and are committed to reaching the most underserved, underrepresented, and marginalised young people across East London. We collaborate with schools and community organisations to implement a tailored intervention that addresses the specific needs of each group, offering a diverse range of services to expedite the development of foundational literacy skills.
Key Responsibilities
- Deliver engaging literacy workshops in schools, fostering a safe and collaborative learning environment.
- Lead workshops, ensuring participants actively engage in literacy activities and get the most out of the experience.
- Tailor workshops to diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds.
- Encourage and motivate participants to enhance their literacy skills and confidence.
- Support the delivery lead in setting up activities and managing logistics for smooth workshop operations.
- Implement workshop activities safely and professionally.
- Collaborate with school staff to customise workshops and identify areas for improvement.
- Attend monthly virtual check-ins with the delivery lead.
Requirements
- Previous experience delivering workshops or in an education setting
- Strong understanding and sensitivity to diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds.
- Excellent communication and interpersonal skills.
- Confidenct and Engaging
- Ability to work collaboratively as part of a team.
- Commitment to promoting literacy and educational opportunities.
- Willingness to work flexible hours with no guaranteed hours.
- Valid DBS (Disclosure and Barring Service) clearance or willingness to undergo checks.
How to Apply
If you're passionate about empowering young people through literacy education, we want to hear from you! Please submit your CV and a short cover letter detailing your relevant experience and why you're interested in joining UK Reads.
Job Title: Finance and Operations Manager
Contract: Permanent
Hours: 35 hours per week (however, we will consider part-time 28 hours per week)
Salary: £38,000 - £45,000 per annum
Location: The successful candidate will either be posted at our office in London or Colchester: Coram Campus, 41 Brunswick Square, London, WC1N 1AZ or Colchester Wellington House, 4th Floor, 90-92 Butt Road, Colchester, Essex, CO3 3DA
About Coram
Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
One of the nine members of the Coram group, Coram Children’s Legal Centre (CCLC) is the UK’s specialist centre for children’s rights in education, immigration, community care and family law, and provides significant international legal systems consultancy. The centre is located on the Coram Campus in central London with bases in Colchester and Leeds. We champion access to justice through information and advice, legal practice and representation, policy and strategic litigation. Our Legal Practice Unit provides advice and representation primarily under legal aid contract. Our Migrant Children’s Project promotes the rights of refugee and migrant children, young people and families through the delivery of advice, practice change through training and capacity building to professionals and systems change through research, policy and advocacy.
About the role
This role will provide financial and operational leadership and management for CCLC particularly focussed on the Legal Practice Unit and the Migrant Children’s Project but with support for the Child Law Advice Service and Coram International where required. Managing a small finance team, the role will hold primary responsibility for core financial functions within CCLC including legal aid billing and management and tracking of grant and other charitable funding. Through systematic and efficient financial management, the post holder will play a pivotal role in CCLC’s financial sustainability. The role will act as a key point of contact with Coram’s central finance team and a range of internal and external stakeholders on financial matters.
The role will also oversee the smooth running of the London and Colchester offices through line management of operations and administrative staff.
The role would suit a high organised and efficient business support professional with experience of financial management within the legal or charity sector. In particular, candidates with experience of legal billing and more specifically, civil legal aid billing, would be welcomed.
This is a largely office-based role in order to fully provide support to the finance and operations team. However, some remote / hybrid working may be possible depending the experience of the candidate after the initial settling in period (to be negotiated with the successful candidate).The finance team are split between the London and Colchester offices and the post holder should expect some travel to both locations. The large majority of the legal and policy team are based in London and as such regular (at least twice weekly) presence in our London office will be expected. However, on other days the candidate could be based in the London or Colchester office.
Whilst this is a full-time position, we will consider requests for part-time working (28 hours per week minimum) and we will endeavour to offer some flexibility with days and hours to be agreed.
To apply for this role, please click on the 'apply now' button below to complete the application.
Closing date: Monday 13th May 2024 at 23:59
Test and Interview date: Week commencing 20th May 2024
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 312278.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are currently looking for committed, enthusiastic and flexible sessional staff to work during school holiday periods and the remainder of the year as One to One Support Workers (supporting young people with additional needs or disabilities).
Rates of Pay: £13.45ph to £15.02ph (depending on experience/qualifications, including holiday allowance)
Hours: Varying, including daytime, twilight hours, evening, weekends, bank holidays, school holidays and occasional residential periods as required
Reports to: Operations Manager / Abbey Hub Manager / SEND Coordinator
Contract Type: Sessional
Location: Newham, London
Safeguarding and Equal Opportunities Statement
Ambition Aspire Achieve (AAA) is committed to safeguarding and promoting the welfare of all children and young people in its care. We will take every reasonable step to ensure that children and young people are protected where our staff and associates are involved in the delivery of our work. As an employer, we expect all staff and volunteers to share this commitment. All members of contract staff are required to undergo enhanced DBS checks.
AAA is an Equal Opportunities employer and wishes to select the best possible candidates for roles regardless of race, colour, religion, gender, disability, age, class or sexuality. AAA has a comprehensive Equal Opportunities Policy and we expect all staff to fully support and implement the Policy in all aspects of their work.
Summary of Role
Working under the direction of our Centre Managers at Arc in the Park and Abbey Hub, Support Workers are key to ensuring the successful delivery of our provision for children and young people. Working with children and young people on and one to one basis and in group settings, the role will support the delivery of our play and youth projects and activities to aid their development and will include providing support to young people with Special Educational Needs or Disabilities.
Responsibilities
·Providing for the social, personal, educational and leisure needs of children and young people (including those with additional needs) by assisting in the running, organisation and delivery of particular projects.
·Establishing positive relationships with all children and young people supporting and enabling them to increase their confidence and realise their potential, fully integrating them into all project activities.
·Coordinating resources and to develop opportunities for children and young people which reflects their particular needs and circumstances.
·Facilitating the active involvement of the children and young people in the planning anddevelopment of the project programme.
·Facilitating the positive integration of children and young people with disabilities, behavioural difficulties and/or additional needs within the project.
·Providing for the personal care needs of the children and young people as required including toileting, changing and feeding.
·Supporting and guiding volunteers, trainees and junior leaders in all of the above, as required.
·Working as a member of the AAA team to ensure the safety and well-being of the children and young people being supervised including day to day 'housekeeping' of the site and maintenance of equipment.
·Liaising with parents, carers and other organisations and professionals as required.
·Adapting activities to meet a child's/young person’s needs as appropriate.
·Carrying out health and safety inspections as required.
·Adhering to AAA policies and procedures in respect of safeguarding children and young people.
·Administering medication and/or carry out tube feeding as required, if appropriate training successfully completed.
To provide children and young people in the London Borough of Newham with fully inclusive experiences and opportunities to flourish.
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people helping themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of the role:
This role will provide day-to-day administrative support and project support to the department head and the overall team to ensure the successful delivery of the organisation’s operations in an efficient manner. This role will focus on generating reports, tracking progress, and ensuring all the necessary processes relating to compliance, finance and HR are completed in a timely and accurate manner.
About the Role:
- Develop a thorough understanding of Muslim Aid’s work areas in order to ensure strategic linkages / appropriate dissemination of information or assignment of actions.
- Develop, maintain and review administrative systems to achieve maximum efficiency and to have high-level exposure across the organisation including admin, finance, IT, HR, supporter services, IP, comms etc.
- Prepare purchase orders and document payments according to Muslim Aid’s financial procedure and in conjunction with the Finance team to ensure speedy payment of invoices for internal / external stakeholders.
- Assist the Head of Income Generation and Marketing with the preparation of PowerPoint presentations, documents, briefing papers, action points and reports as requested and to track work across all relevant departments to ensure the nominated Manager undertakes action within the agreed timeframe.
- Provide administrative support to Head of Income Generation and Marketing in preparing and drafting correspondence, booking meetings, minute-taking, planning and supporting events, organising travel and preparing travel itineraries and relevant tasks as required by the Head of Income Generation and Marketing.
- Be the gatekeeper and first point of contact to stakeholders, assessing priorities, redirecting calls, enquiries, and face to face meeting appointments.
About You:
- To be successful in this role you will need:
- Educated to Bachelor’s degree level.
- Experience of organising and coordinating meetings and events.
- Ability to manage your time and prioritise tasks to meet deadlines and maintain a structured workflow.
- Ability to utilise task management tools to track progress, set reminders, and monitor completion of tasks and projects.
- Ability to effectively communicate with team members and all stakeholders to relay information and ensure alignment on goals and objectives.
- Provide excellent customer service to internal and external stakeholders, ensuring their needs are met promptly and efficiently.
Why you should apply:
Are you searching for a fulfilling and impactful career opportunity that allows you to make a positive difference in people's lives while building valuable skills and experiences? If so, applying for the Administration Support Officer (IGM) role might be the perfect choice for you.
Benefits you will enjoy if you work for us:
- 37 days holiday (including Bank Holidays and Privilege days)
- Hybrid working (working in office 2 days a week)
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
To apply please submit your cover letter (no more than 1 page) and CV.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Purpose: As the Shop Manager for the CPS shop in Maida Hill, you will play a pivotal role in fostering a positive and inclusive environment while managing the day-to-day operations of the shop. Your primary responsibility will be to ensure the smooth functioning of the shop during trading hours, overseeing volunteer coverage across all seven days of the week.
Key Responsibilities:
- Leadership and Management: Exercise autonomy in managing the shop, demonstrating strong leadership and independence to navigate the fast-paced and sometimes challenging environment. Delegate tasks effectively and provide ongoing training and support to team members, including the assistant manager, to ensure operational duties are efficiently handled.
- Team Development: Recruit, onboard, and retain volunteers to build a high-performing team. Cultivate a positive and fulfilling volunteer experience, ensuring that each member feels valued and supported in their role. Promote diversity and equality within the shop team, reflecting the community we serve.
- Customer Service: Lead by example in providing excellent customer service to shoppers, donors, and volunteers. Create a welcoming and enjoyable atmosphere in the shop, promoting positive relationships and behaviours among all stakeholders.
- Brand Ambassadorship: Represent the CPS brand through the shop, embodying its values of peaceful conflict resolution and community engagement. Uphold the organisation's reputation by maintaining high standards of professionalism and integrity.
- Operational Excellence: Ensure that all shop operations, including inventory management, merchandising, and cash handling, are conducted efficiently and in compliance with organisational policies and procedures.
Qualifications and Experience:
- Previous experience in a retail management role, preferably in a charity shop environment.
- Strong leadership and communication skills, with the ability to motivate and inspire a diverse team.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
- Commitment to promoting diversity, equality, and inclusion within the workplace.
- Passion for the mission and values of the Centre for Peaceful Solutions.
This role offers an exciting opportunity for an experienced and dynamic manager to make a meaningful impact within the community while contributing to the growth and success of a Peaceful Solutions.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery. We’re a bold and innovative organisation with the ambition to transform society.
We are looking for a capable and creative individual to join the leadership of Resurgo, with oversight of strategy development and implementation, finance and governance. As a strong leader and people manager with experience across strategy and finance, you will have an ability to lead projects with multiple complex priorities through to completion, be a confident decision maker and communicator, and be passionate about social transformation.
The important stuff
Salary: from £70,000 with significant flexibility
Contract: Interim
Hours: 5 days per week (4 considered), 9.30am – 5.30pm, with occasional evening work for events such as our Spear Celebrations.
Location: Hammersmith, London – we are an office-based organisation with some work at home possible in agreement with the line manager
Closing date: Friday 17th May, 09.00am (We are interviewing on a rolling basis and might close the application early if we find the right candidate).
Interviews: We anticipate interviews to commence from w/c 6th May.
Application Pack: Have a look at our application pack for more information.
Person Specification
- An active Christian, passionate about personally representing the values and beliefs of Resurgo, and a demonstrated commitment to social impact and our mission to play a meaningful part in the repair of our social fabric
- Strong strategic thinking and business and financial acumen – experience in a management consulting or financial management role is essential
- Self-motivated forward planner with the ability to navigate complex fast-moving environments, adapt to changing circumstances, and exercise initiative, with a track record of driving growth and achieving results
- Financially literate, with experience overseeing strategic financial processes, e.g., budgeting, financial management and resource allocation
- Good IT skills with a working knowledge of Salesforce and Microsoft Word, Excel, Outlook and PowerPoint. An awareness of charity regulatory and compliance requirements is beneficial
- Strong proven leadership skills and the ability to relate confidently to a range of audiences
- Relational team player with high emotional intelligence, a sense of humour and fun, and the ability to inspire and motivate diverse teams
Key Responsibilities
Strategy Development and Implementation
- Leading the organisation through the iterative development and implementation of strategic projects to serve the ambition of Resurgo, to “inspire and equip organisations to deliver ambitious and sustainable social change”
- Provide direction and support to Heads of Department, setting them up to succeed in the implementation of ambitious plans
- Line management of the Strategy Managaer, who project manages and drives the delivery of annual departmental targets and strategic projects across the organisation.
Finance
- Line management of Head of Finance, providing strategic leadership in the development of the finance function and oversight of organisational financial management
- Lead the annual planning process, working with the Head of Finance and Director of People, Culture & Operations to shape and deliver annual financial planning
Oversight of Governance, Risk and Opportunity
- Executive Chair of the Strategy, Finance and Risk steering group, owning the most significant risks and opportunities facing Resurgo at an organisational level, ensuring actions are taken to mitigate risks and that we are set up to maximise opportunity
- Responsible for overseeing governance structures and ensuring they are fit for purpose as the organisation develops and grows
- Supporting the Executive Assistant to the CEO in the facilitation of the effective running of the Boards of Resurgo Trust and Resurgo Consulting, including planning and overseeing Board and key Steering Group meetings.
Active Participation in and Support for Resurgo’s team and mission
- Help build and develop Resurgo’s ethos and Christian life as a team member, including leading and contributing to daily team prayer meetings as an integral part of Resurgo’s operation and for the success of its mission
Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process.
The client requests no contact from agencies or media sales.
SENIOR YOUTH AND COMMUNITY WORKER
LOCATION: ENACT, 52 ISLAND CENTRE WAY, ENFIELD, EN3 6GS
HOURS: FULL TIME (40HRS PER WEEK)
RESPONSIBLE TO: YOUTH AND COMMUNITY TEAM LEAD
SALARY: £32,543 PER ANNUM
Are you a passionate about youth work? Looking to use your skills and experience to inspire young people through projects based on the needs identified in Enfield? Are you motivated to create opportunities that include young people’s voices?
Enact have a vacancy for a Senior Youth and Community Worker to lead our open-access community youth provision. We are looking for an experienced youth practitioner to manage our youth team and work within the enact team to develop a range of engaging activities and training opportunities for young people with particular focus on those aged 10 to 19 in the Enfield community.
The Senior Youth and Community Worker needs to be a passionate, enthusiastic and professional. They will lead the youth team to create community-based opportunities for the whole family, in accordance with the ethos and values of Oasis. The Senior Youth worker will also support the enact team to develop and be involved in community cohesion projects involving children, families and youth.
To apply, email your CV including a Supporting Statement. For further details on how to apply please visit the Oasis Charity Jobs website. Your Supporting Statement should be no more than two A4 pages and must address the following question:
“Please expand on your CV to tell us about relevant skills, experience and qualifications you have, that relate to the job description and person specification.”
The closing date for applications will be Monday 6th May 2024. If successful you will be invited to formal and practical interviews. You must be able to attend both interviews in one week, they will be held between 3pm-9pm and can last up to 1.5 hours. Please select one of the following to attend, please include this into your application:
· Wednesday 15th and Friday 17th May
· Wednesday 22nd and Friday 24th May
We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers, please let us know.
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
The successful candidates must have the right to work in the UK. Oasis cannot assist with sponsorship or visas.
Oasis supports Equal Opportunities. Registered Charity No. 1163889
The client requests no contact from agencies or media sales.
We are inviting applications for an Events Officer, to start as soon as notice period allows.
The events programme of the Institute is essential to our public profile. Rooted in the work programmes that the research team are working on, events are opportunities for us to discuss the themes of our work with other experts and senior decision-makers, and to communicate our messages to the media and wider public. All our events, whether in-person, hybrid or entirely online, are produced to a very high standard and often include high-profile speakers and audiences. Our Events Officers work with colleagues across the Institute to deliver our range of public events, roundtables, workshops and conferences.
As part of the events team, within the wider communications team and reporting to the Head of Events, you will:
- Support the design and co-ordination of the Institute’s programme of public and private events, including panel discussions, conferences, receptions, workshops and roundtables.
- Manage all logistics and marketing for timely, professional event organisation and delivery.
- Help prepare for and deliver Institute events outside of London, including our party conference programme.
- Share management of the busy events email inbox and deal with internal and external event enquiries.
For full details, including a more detailed job description and a person specification, please read our job application pack.
This role could suit people with a wide range of different experiences. If you are interested in applying but are not sure you have all the skills or experience we are looking for, please do so and give us the opportunity to consider you as a candidate.
The IfG is committed to supporting greater diversity and inclusion within our workforce, and to fostering an environment in which everyone feels welcome, supported and valued. We welcome applications from anyone who is interested in government and how to make it more effective, and particularly encourage applications from candidates who belong to groups currently underrepresented in the think-tank sector. This includes but is not limited to Black, Asian and ethnically diverse candidates, disabled candidates, and candidates from low-income backgrounds.
The Institute for Government is the UK’s leading independent think tank working to make government more effective.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We are looking for an enthusiastic project manager with experience of working in a hospitality or catering environment. The role will involve responsibility for overseeing the day to day running of the Garden Community Café, human resource management, food hygiene practices, health, and safety, ensuring that the café adheres to all of its legal responsibilities. Working on a vision for the Café in consultation with the CEO and trustees.
The café is a registered charity and so as part of our team you will be supporting the charity’s overall mission to enable the whole community to make the community whole. A key part of our work at the café involves providing the community a space where community events and activities can be hosted in order to promote community cohesion and a greater sense of belonging.
To apply send your CV and a cover letter explaining why you are suitable for this job, detailing you experience.
The client requests no contact from agencies or media sales.
Purpose of the Role
The Digital Marketing Manager will implement and help develop a new digital marketing strategy, crucial to the ongoing development of ArtsEd’s profile and reputation and the successful delivery of all our programmes.
Understanding the needs of current and prospective students and pupils and their parents, and being able to identify digital plans and initiatives which will enable ArtsEd to meet both the long and short-term needs is a central aspect of the role.
The Digital Marketing Manager will lead in the planning and implementation of digitally creative and customer focused campaigns and will be responsible for the achievement of student and pupil recruitment targets. They will work closely with senior staff and the rest of the Marketing team to deliver highly effective experiences to all stakeholders and potential stakeholders.
The Digital Marketing Manager will be responsible for the continuing development of ArtsEd’s online profile amongst all of our target audiences, including high-level industry connections, potential supporters and the local community, alongside potential students, pupils and parents.
In addition, the Digital Marketing Manager will be responsible for ensuring that ArtsEd’s messaging is consistent, innovative and compelling across all platforms.
Digital Marketing
- Plan and execute digital marketing, including SEO/SEM, email, social media and display advertising campaigns in collaboration with the wider marketing team.
- Use digital marketing expertise to create effective user funnels to optimise conversion rates, tracking user behaviour in order to refine processes.
- Collaborate closely with staff across the organisation to identify storytelling opportunities to ensure a full understanding of ArtsEd’s broad range of target audiences.
- Set up digital advertising campaigns through Meta, Google Ads and other platforms
- Utilise excellent graphic design skills to collaborate with the team on the design and delivery of different digital campaigns for all stakeholder groups. This will include mass e-mails, social media posts and digital collateral as required.
- Instrument conversion points and optimize user funnels.
- Monitor social media communications (both comments on posts and direct messages) and respond in a timely and appropriate manner.
Design & Brand
- Be a guardian of the ArtsEd brand, ensuring correct and effective use of our branding and house style both internally and externally.
- Ensure all digital information is accurate, up to date and relevant.
- Ensure ArtsEd embraces and celebrates diversity and inclusion through all digital marketing touchpoints.
- Develop and manage image library including liaising with relevant staff to select images, co-ordinating in-house photography and film requirements, up-dating plasma screen and fulfilling external requests for images.
- Ensure all touchpoints communicate ArtsEd visual identity. Working with the wider Marketing team to review and implement ArtsEd brand architecture structure on digital platforms
Graphic Design
- Create print and digital advertising material using Canva or similar software.
- Design and create in-house digital signage and support the Marketing Officer where needed.
- Support the print production process, liaising with printers and publications, proof reading and adapting print collateral as required.
Recruitment
- Lead on the implementation and delivery of a robust digital marketing strategy to optimise student and pupil recruitment across the whole organisation. This will include:
- Building on existing digital activity to maximise its reach and impact against all of our target audiences, including digital and associated print advertising.
- Managing an associated programme of recruitment focused events and activities, both virtual and face-to-face, to raise our profile and to maximise our enquires, registrations, applications and acceptances across all of our activities.
- Supporting the relevant teams in the delivery of this programme, which will include existing activity e.g. Day School and Sixth Form Open Days, degree audition days and our outreach programme.
- To programme our email marketing conversion communication using software Mailer Lite/MailChimp
- Overseeing the production of all marketing collateral.
Social Media
- Overseeing the planning and delivery of a social media plan that aligns with and enhances all strands of the marketing and communications strategy
- Create engaging and content drive social media assets.
- Oversee and a schedule the delivery of day-to-day social media content
- Work with the marketing officer to Launch as short form video content strategy for all platforms with aligns with the Marketing and organisations strategy.
- Be the expert in understanding movements regarding social networks ensuring ArtsEd has a presence and brand building content on the right platforms.
- To have responsibility for all digital advertising, including social paid adverts.
Website
- Manage through line managed staff all aspects of the ArtsEd website, ensuring that it remains relevant to all users at all times. This will include:-
- Ensuring factual content is kept up-to-date, imagery and video is regularly refreshed and that the overall site reflects ArtsEd’s unique offer.
- Identifying opportunities to create and update brand focused content
- SEO
- Analytics
Market Analysis/Planning
- Review and analysis of data to identify competitor tactics, market trends, new opportunities and challenges.
- Ability to understand different audiences and relevant content to ensure successful conversion rates and enhance the student and stakeholders experience.
- Explore new methods for collection of data and how this can be used to improve recruitment processes
- Complete quarterly digital impact reports
- Measure and report performance of all digital marketing campaigns and assess against goals (ROI and KPIs).
- Implement regular surveys of students and staff, collecting quantitative and qualitative material to support marketing and communication campaigns.
- Stay up to date with the latest trends and best practices in online marketing and measurement.
- Shape outcome based on data.
Events
- Work with team on the planning and delivery on a programme of events, including Auditions, Open Evenings and Open Events.
Other
- Carry out any other duties as reasonably requested.
- Commitment to equity, inclusion and diversity
- Line management of direct report
Activities Coordinator Arts
We are looking for a Coordinator to join the team, delivering exciting programme of activities.
If you are passionate about creating an exciting offering for young people aged 8 to 19 (up to 25 for those with additional needs), then apply today!
Position: Arts Coordinator
Location: WEST, White City, Hammersmith and Fulham
Salary: £27,500
Hours: 37.5 hours per week (including evenings and weekends)
Contract: Permanent
Benefits: 33 days holiday inclusive of bank holidays; workplace pension; free gym access; access to OnSide’s Talent Academy; bespoke training and mentoring.
Closing Date: 20th May 9am. Applications are being reviewed on a rolling basis and the charity reserve the right to close the role early.
Interview Date: 1st Round interviews: 22nd and 23rd May
About the Role
As an Arts Coordinator, you will design and deliver creative arts activities for young people, overseeing the programmes for the Arts and Crafts room, Dance/Drama studio, Film and Media room, and the Music Studio.
As well as this, you will also provide line management support, coaching and development for arts sessional workers in their areas. The Arts Coordinator is a delivery role, with a minimum of 55% of working hours spent face to face with young people.
The organisation gives 8–19 year-olds, (and up to 25 for young people with additional needs) affordable access to a broad range of sport, arts and employability services, designed to empower them to lead healthier, positive and more active lives – raising their aspirations for themselves and their community.
The facilities are second to none, delivering sporting, artistic, cultural and general recreational activities each session.
The outstanding quality of the facilities is a concrete demonstration of the belief that the young people of the community deserve the best.
About You
With a qualification in Arts or Youth Work or relevant experience in a range of Arts mediums (ideally two or more, e.g., dance, music, photography, performing or creative arts), you will have experience of:
You will have experience of:
- Delivering creative Arts activities to young people in-line with relevant guidance and good practice
- Working with young people aged 8 to 19 (up to 25 for those with additional needs)
- Engaging vulnerable, disengaged or hard to reach young people in activities
- Managing small teams
In accordance with Child Protection and Safeguarding procedures, this position requires an enhanced DBS check.
About the Organisation
The youth zone opened in April 2024 as the fourth Youth Zone in London. The organisation believe all young people in Hammersmith & Fulham should have the opportunity to discover their passion and their purpose. To find out what they’ve got and where it could take them. The youth zone is a purpose-built space fizzing with energy and crammed with incredible facilities. It is staffed by skilled and dedicated youth workers who truly believe in young people in the city – helping them see what they could achieve, and giving them the skills, confidence and ambition to go for it.
The strength of the team comes from the diversity of the people within the vibrant network. The teams reflect the communities they serve, and values people working together from a range of different backgrounds, locally and nationally, and with different experiences, all with a shared passion for boosting the aspirations of young people across the country. Diversity brings innovation, fresh ideas and creativity, and the team actively strive to create a culture that is truly inclusive and fair for all and where everyone in the team can be themselves and thrive.
You may have experience in areas such as Community, Youth, Youth Worker, Arts Tutor, Arts and Crafts, Activities Coordinator, Dance, Drama, Film, Media, Music, Creative, Activities Coordination, Youth Activities, Youth Worker, Child, and Youth Development, Youth Support Worker, Support worker Children, Young People, Youth Support Assistant, Behaviour Support Assistant, Residential Youth Worker, Child Care Worker.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
We're looking for a kind, compassionate and resilient Support Worker to join our Campbell Road Young Peoples service in Tower Hamlets.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Campbell Rd Young Peoples service provides support and housing for 55 young people in Tower Hamlets that are either leaving care of affected by youth homelessness. The Support Worker role will be to manage a caseload of approx 7-10 young people .You will be expected to deliver positive outcomes for all our young people and support them to reach independence, keep safe and maintain their tenancy's. Aside from support workers delivering support there is a strong element of housing management associated wit this role, for example managing rents, raising/monitoring repairs and health and safety.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/domestic staff/ Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours
- Passionate about improving outcomes for young people from a range of backgrounds
- Confident to assess and manage risks associated with our customers, with an attitude of positive risk taking
- Highly competent in advocating for young people, working with other professionals to get the best outcomes
- Highly organised and able to meet deadlines and targets on written work and practical tasks
- Committed to working in a person-centred way with complex young people, using creative strategies to achieve results
- Adept in providing support with daily living activities such as budgeting, cooking, or attending appointments in the community
- Highly flexible with a "can do" attitude
- Committed to supporting young people to maintain a healthy living environment, and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Willing to work on a rota basis, including evenings and weekends.
- Excited to take on new challenges, including managing and developing various projects across the service.
-Wanting to develop and achieve in your career-
What you'll bring:
Desirable:
- Experience working with young people
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.